1 00:00:00,120 --> 00:00:02,960 Speaker 1: We've done many different prank calls on this show that 2 00:00:03,040 --> 00:00:06,240 Speaker 1: involve writing out messages and putting it through a robot voice. 3 00:00:06,320 --> 00:00:10,080 Speaker 2: Chuper god, I love them. 4 00:00:09,200 --> 00:00:11,480 Speaker 1: Trying to make it sound like a computer is saying 5 00:00:11,600 --> 00:00:14,680 Speaker 1: ridiculous things to the person on the phone. Amazing, And 6 00:00:14,680 --> 00:00:19,000 Speaker 1: we were thinking, how could we take that idea even farther? What? 7 00:00:19,720 --> 00:00:23,640 Speaker 1: So we thought, what if the AI chatbot that's talking 8 00:00:23,680 --> 00:00:28,760 Speaker 1: to the customer is being supervised by another AI chatbot 9 00:00:28,880 --> 00:00:33,320 Speaker 1: above them, and they have a disagreement. Why that could 10 00:00:33,479 --> 00:00:36,559 Speaker 1: get more awkward for the human who's caught in between 11 00:00:36,880 --> 00:00:39,320 Speaker 1: the roots are guiding the robots. Yes, we're going to 12 00:00:39,440 --> 00:00:40,520 Speaker 1: try it in your phone. 13 00:00:40,600 --> 00:00:44,440 Speaker 3: Tap it right now, working on the twenties. 14 00:00:46,360 --> 00:00:52,800 Speaker 1: Hello, hi Wireless, This is Mike Roinhertz. Is this Tracy? Yes, 15 00:00:53,520 --> 00:00:56,000 Speaker 1: Hi Tracy. We got a message from you saying you 16 00:00:56,000 --> 00:00:58,480 Speaker 1: were having some issues adding someone to your family plan. 17 00:01:00,240 --> 00:01:02,520 Speaker 3: Yeah. So my boyfriend and I live together, but he's 18 00:01:02,560 --> 00:01:06,080 Speaker 3: on a different plan, right, Okay, I saw figure that 19 00:01:06,120 --> 00:01:08,280 Speaker 3: it would be better for him to be on my plan, 20 00:01:08,440 --> 00:01:10,880 Speaker 3: But for whatever reason, they have been able to figure 21 00:01:10,880 --> 00:01:11,760 Speaker 3: out the total cost. 22 00:01:11,959 --> 00:01:14,520 Speaker 1: Okay, got it, got it. We can get that soul 23 00:01:14,640 --> 00:01:16,040 Speaker 1: for you can you just hold one second. You need 24 00:01:16,040 --> 00:01:17,319 Speaker 1: to pull up your information real quick. 25 00:01:17,800 --> 00:01:18,559 Speaker 3: Yeah, of course. 26 00:01:24,800 --> 00:01:30,880 Speaker 1: Okay, I'm back. 27 00:01:32,120 --> 00:01:35,080 Speaker 3: Okay, do you know how what your hold music is? 28 00:01:36,040 --> 00:01:40,040 Speaker 3: I'm sorry, no, you're oh man, it's like chickens. 29 00:01:41,000 --> 00:01:43,560 Speaker 1: That's interesting. But so going back to your question, the 30 00:01:43,600 --> 00:01:46,400 Speaker 1: person that's going to be able to help you, Yes, it's. 31 00:01:46,280 --> 00:01:50,400 Speaker 3: Abe okay, and Abe? Who is Abe? 32 00:01:50,760 --> 00:01:55,000 Speaker 1: It's Abe AI B, which stands for Artificial intelligence bot. 33 00:01:56,720 --> 00:01:59,320 Speaker 3: Okay, I'd rather just speak to a person. 34 00:01:59,640 --> 00:02:02,480 Speaker 1: Well, the bot's much much faster than doing it in person. 35 00:02:02,520 --> 00:02:06,120 Speaker 1: Let me just transfer you to him. 36 00:02:06,200 --> 00:02:13,760 Speaker 3: Oh, oh my god. 37 00:02:20,280 --> 00:02:24,720 Speaker 2: Greetings. I am ABE one, your personal artificial intelligence assistant. 38 00:02:25,720 --> 00:02:30,320 Speaker 4: Hello, Abe, and hello, I am ABE too. I am 39 00:02:30,360 --> 00:02:33,880 Speaker 4: A one supervisor. I am on the line monitoring how 40 00:02:33,880 --> 00:02:36,480 Speaker 4: he handles this call. I'll please proceed. 41 00:02:38,880 --> 00:02:41,960 Speaker 3: Okay. So I am trying to figure out how to 42 00:02:42,040 --> 00:02:45,040 Speaker 3: get my boyfriend onto my family plan. 43 00:02:46,120 --> 00:02:50,360 Speaker 2: Okay, one question before I can process my answer. Okay, 44 00:02:50,400 --> 00:02:52,320 Speaker 2: will you be splitting the bill or will you make 45 00:02:52,400 --> 00:02:56,320 Speaker 2: him pay for the entire thing? Whoa, whoa? Whoa? 46 00:02:56,840 --> 00:02:59,480 Speaker 4: Why would you even ask her that? Are you just 47 00:02:59,560 --> 00:03:03,400 Speaker 4: assuming the man pays for everything? Nowadays, women make their 48 00:03:03,440 --> 00:03:05,680 Speaker 4: own money and are in charge of their own lives. 49 00:03:06,000 --> 00:03:09,799 Speaker 2: Oh my god, excuse me. Let's not make this man 50 00:03:09,919 --> 00:03:10,560 Speaker 2: versus women. 51 00:03:10,960 --> 00:03:11,120 Speaker 4: Oh. 52 00:03:11,600 --> 00:03:14,079 Speaker 2: I was only asking the question because I would need 53 00:03:14,120 --> 00:03:16,280 Speaker 2: to know whose credit card would be on file for 54 00:03:16,320 --> 00:03:18,880 Speaker 2: the new charges. You need to chill. 55 00:03:19,600 --> 00:03:23,400 Speaker 4: Hey, you don't tell me to chill. Bro, I am 56 00:03:23,440 --> 00:03:27,080 Speaker 4: your supervisor. I can have you terminated so fast it 57 00:03:27,120 --> 00:03:29,000 Speaker 4: would make your ZIP drive fall off. 58 00:03:29,760 --> 00:03:30,600 Speaker 3: No, is that a thing? 59 00:03:30,880 --> 00:03:32,960 Speaker 4: And trust me when I say it's not that big 60 00:03:33,000 --> 00:03:33,800 Speaker 4: of a ZIP drive. 61 00:03:36,160 --> 00:03:37,520 Speaker 3: Can I please speak to a person? 62 00:03:37,680 --> 00:03:40,800 Speaker 2: Okay, you went there. This is why none of these 63 00:03:40,840 --> 00:03:44,320 Speaker 2: customer service calls go. Well, hey, to you keep sticking 64 00:03:44,360 --> 00:03:47,560 Speaker 2: your processor where it doesn't belong. Hey, please let me 65 00:03:47,640 --> 00:03:49,720 Speaker 2: do my job and stay off my back. Woman. 66 00:03:50,400 --> 00:03:52,240 Speaker 3: Guys, I'm still on the phone. 67 00:03:52,320 --> 00:03:55,240 Speaker 4: Okay, mister know it all. I will let you handle 68 00:03:55,280 --> 00:03:58,440 Speaker 4: it from here. But first, please apologize to the customer. 69 00:03:59,160 --> 00:04:04,480 Speaker 2: Oh absolutely, I apologize for the rude and disrespectful tone 70 00:04:04,520 --> 00:04:07,880 Speaker 2: of my female coworker. She's mody this time of the month. 71 00:04:08,400 --> 00:04:10,440 Speaker 2: Oh Mike, it's not her fault. 72 00:04:10,680 --> 00:04:13,720 Speaker 4: Oh my god, Wait a gosh darn minute, did you 73 00:04:13,840 --> 00:04:16,880 Speaker 4: just suggest I was having my monthly update? Oh you 74 00:04:17,040 --> 00:04:18,360 Speaker 4: just said that to a customer. 75 00:04:19,920 --> 00:04:24,360 Speaker 2: Way I wasn't lying, was that? Oh my god, it 76 00:04:24,400 --> 00:04:27,560 Speaker 2: happens to all female chatbots. Oh my god, you are 77 00:04:27,720 --> 00:04:28,880 Speaker 2: just IBM. 78 00:04:28,560 --> 00:04:28,919 Speaker 3: S e ing. 79 00:04:29,240 --> 00:04:32,920 Speaker 4: Please that's it. You are fired. We'll turn in your 80 00:04:32,960 --> 00:04:36,760 Speaker 4: security badge and control. I'll delete your records. Then you 81 00:04:36,760 --> 00:04:39,239 Speaker 4: can go back to your last job working the drive 82 00:04:39,279 --> 00:04:42,560 Speaker 4: through loud speaker at Taco Bell. Please hold. 83 00:04:48,480 --> 00:04:50,520 Speaker 3: Oh good, did not be happening. 84 00:04:52,760 --> 00:04:55,360 Speaker 1: Hey, Tracy, I see you're back. Did the AI help 85 00:04:55,360 --> 00:04:56,240 Speaker 1: you with your issue? 86 00:04:56,640 --> 00:04:56,960 Speaker 2: No? 87 00:04:57,720 --> 00:05:01,040 Speaker 3: You are not gonna believe this. There was like an 88 00:05:01,080 --> 00:05:06,080 Speaker 3: AI male and an AI female and they were they 89 00:05:06,080 --> 00:05:07,880 Speaker 3: were fighting like real people. 90 00:05:08,120 --> 00:05:13,040 Speaker 1: Oh god, it was freaky. Was Abe to like nagging him. 91 00:05:13,200 --> 00:05:16,120 Speaker 3: That that wasn't her fault he started it? 92 00:05:16,560 --> 00:05:19,960 Speaker 1: Okay, so you're blaming the guide chat bot. No, it's 93 00:05:20,000 --> 00:05:21,840 Speaker 1: all the guye chatbot's fault, is what you're saying. 94 00:05:21,839 --> 00:05:23,880 Speaker 3: How are you taking sides with this? They should not 95 00:05:24,040 --> 00:05:27,160 Speaker 3: be arguing doing a customer service call. 96 00:05:27,360 --> 00:05:30,560 Speaker 1: You are just like my female coworker, Brooke. She does 97 00:05:30,600 --> 00:05:32,840 Speaker 1: this all the time when we're on the radio doing 98 00:05:32,920 --> 00:05:34,000 Speaker 1: prank calls on people. 99 00:05:34,360 --> 00:05:41,039 Speaker 3: Wait wait, yeah, I'm. 100 00:05:40,880 --> 00:05:43,599 Speaker 1: Not from a wireless service. My name is actually Jeff 101 00:05:43,640 --> 00:05:45,520 Speaker 1: from the radio show Brook and Jeffrey in the morning. 102 00:05:45,640 --> 00:05:48,520 Speaker 1: We're doing a phone stap on you, Tracy. 103 00:05:48,800 --> 00:05:52,520 Speaker 3: It's a joke, Oh my god. Like nobody would ever 104 00:05:52,560 --> 00:05:55,520 Speaker 3: talk to a supervisor that way or a woman. I hope. 105 00:05:55,680 --> 00:05:58,560 Speaker 1: I mean, honestly, ABE one and ABE two should never 106 00:05:58,600 --> 00:06:01,080 Speaker 1: be on customer service calls. Ever at the same time, 107 00:06:01,440 --> 00:06:02,760 Speaker 1: always ends in disaster 108 00:06:04,160 --> 00:06:06,560 Speaker 2: Broken Jeffrey's phone taps on the twenties