WEBVTT - You’re So Good At Conversation! 

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<v Speaker 1>Welcome to stuff you should know, a production of iHeartRadio.

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<v Speaker 2>Hey, and welcome to the podcast. I'm Josh, and there's Chuck.

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<v Speaker 2>I'm Chucky already.

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<v Speaker 1>You know, you know I thought a moose apropos.

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<v Speaker 2>Oh it's my turn to talk. Yeah, oh, well played.

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<v Speaker 2>I'm not very good at this. As you know, if

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<v Speaker 2>you have ever listened to the podcast, and I know

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<v Speaker 2>you have because you're one of the co hosts, you

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<v Speaker 2>know that I step on you a lot. Now, yep,

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<v Speaker 2>I'll keep going with my turn constructional unit. Then how

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<v Speaker 2>confused are people? Do you think right now?

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<v Speaker 1>I don't know, probably very I mean we should say

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<v Speaker 1>this is all just a bit to sort of demonstrate

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<v Speaker 1>a conversational analysis. Yeah, well thatword demonst the analysis. If

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<v Speaker 1>someone was sitting in another room making notes about how

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<v Speaker 1>we were talking like a creep, Yeah, that would be

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<v Speaker 1>a conversational analysis. We were just demonstrating poor communication pretty much.

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<v Speaker 2>But it would be a bonanza for a conversation analyst

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<v Speaker 2>a CAA as they like to call themselves. This is

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<v Speaker 2>a super super niche field of science. I guess it

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<v Speaker 2>would be a social science because it branched off from sociology,

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<v Speaker 2>but one of the things that I've noticed about it

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<v Speaker 2>is that people like to try to push it into

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<v Speaker 2>a typical social science, right, like come up with some

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<v Speaker 2>theories like why do people do these things that you

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<v Speaker 2>guys are studying, and conversation analysis says, no, we're not

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<v Speaker 2>going to do that. Instead, we are purely about observation,

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<v Speaker 2>noticing patterns and then figuring out how those patterns predict

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<v Speaker 2>other patterns, and how all these different patterns fit together

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<v Speaker 2>in this grand way to make up conversation. And you

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<v Speaker 2>might say, well, that's pretty boring, wouldn't you, Chuck.

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<v Speaker 1>I mean, I'll let you finish and then I'll give

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<v Speaker 1>you my take.

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<v Speaker 2>Okay, you might say it's pretty boring if you were Chuck.

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<v Speaker 2>The reason why it's interesting is because it reveals something

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<v Speaker 2>about us that conversation is one of those things that

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<v Speaker 2>we're really really good at without realizing what we're doing.

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<v Speaker 2>That conversation is an amazing interaction between two or more

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<v Speaker 2>people that gets stuff done, that shares information that you

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<v Speaker 2>can make a case basically our entire human civilization is

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<v Speaker 2>based on the fact that we're able to converse pretty

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<v Speaker 2>much effortlessly, even though in a lot of times it

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<v Speaker 2>just does not make sense.

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<v Speaker 1>Yeah, my deal with this is I'll get to this

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<v Speaker 1>episode and then I want to wipe it from my

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<v Speaker 1>memory bank because I'm one of those people that the

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<v Speaker 1>last thing I want to think about is how I'm

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<v Speaker 1>conversing with somebody. And it reminds me that that scene

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<v Speaker 1>in Better Off Dead, when early on John Cusack is

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<v Speaker 1>having like his early A flashback, I think to his

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<v Speaker 1>first meeting with his girlfriend and whether they're in his

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<v Speaker 1>head and he's like, Oh, she just touched her nose.

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<v Speaker 1>Does that mean I have something on my face? And

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<v Speaker 1>then she's like, oh, he just touched his face, Do

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<v Speaker 1>I mustard on my face or something like that? And

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<v Speaker 1>then before you know it, they're just going crazy. And

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<v Speaker 1>that's kind of what this does to me, is I

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<v Speaker 1>don't want to think about Like I'm very much organic

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<v Speaker 1>when it comes to stuff like this, and the last

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<v Speaker 1>thing I want to think about is did I say

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<v Speaker 1>that right? Or did I interrupt somebody? Or was I

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<v Speaker 1>did I act interested enough? Like that kind of thing?

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<v Speaker 1>Just I have no place for that in my life.

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<v Speaker 2>That's funny because that is almost one hundred percent of

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<v Speaker 2>what goes on in my mind when I'm talking or

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<v Speaker 2>when someone else is talking like, I can't help but

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<v Speaker 2>do that.

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<v Speaker 1>I know, and I know that, and I feel for

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<v Speaker 1>you for that because that can't be fun.

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<v Speaker 2>It's really tiring. So Okay, this is like potentially a

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<v Speaker 2>career ending raphic pick that I made.

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<v Speaker 1>Hunt no, no, no, no, no. I just you know, it's interesting,

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<v Speaker 1>and then I just don't want to ever think about it.

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<v Speaker 2>Okay, we'll do a good job doing that, and I'm

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<v Speaker 2>sorry for even picking it. Well, let's dive into all

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<v Speaker 2>of this because it is interesting in and of itself,

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<v Speaker 2>even though it is a really strange discipline in the

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<v Speaker 2>way that it's set up.

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<v Speaker 1>Yeah, it draws from a couple of fields. Primarily Libya

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<v Speaker 1>helped us with this one, and I can tell because

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<v Speaker 1>it's awesome. Ethn No methodology, and that is it's studying

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<v Speaker 1>how people not just how they make sense of the world,

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<v Speaker 1>but how they do it in relation to others and

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<v Speaker 1>how they collaborate with others.

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<v Speaker 2>Right.

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<v Speaker 1>And then socio linguistics, which is language but not just language,

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<v Speaker 1>language specifically with like how it relates in specific cultures,

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<v Speaker 1>in the context of different cultures. And there were three

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<v Speaker 1>key players and researchers doing this in the nineteen seventies,

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<v Speaker 1>mainly Yeah, at UCLA go bruins. The persone is a

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<v Speaker 1>sociologist named Harvey Sachs, and he seems to have kind

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<v Speaker 1>of been the ringleader here. He's the grand Pappy of

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<v Speaker 1>conversation analysis. He started at UCLA in the sixties, that

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<v Speaker 1>really got into this in the mid seventies.

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<v Speaker 2>Yeah, and he stopped in the seventies because the poor

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<v Speaker 2>guy died in a car crash at forty years old

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<v Speaker 2>in nineteen seventy five. And he really only worked on

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<v Speaker 2>this for just over a decade, but he figured it out.

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<v Speaker 2>He laid this down, and part of it was that

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<v Speaker 2>he benefited from working closely with some other sociologists, including

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<v Speaker 2>Irvin Goffman, who was the star of our impression Management episode.

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<v Speaker 2>And I think that might have been where I first

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<v Speaker 2>heard of conversation in alliance. And then so he was

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<v Speaker 2>working with IRVN. Goffman. They weren't doing the same thing,

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<v Speaker 2>but they were both coming from that same strain of sociology,

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<v Speaker 2>which is it was really transitional at a time from

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<v Speaker 2>studying huge institutions like religion or government and zooming into

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<v Speaker 2>a much more granular, almost micro interaction level. So that's

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<v Speaker 2>what Goffman was into with impression management. Harvey Sachs was

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<v Speaker 2>into that with conversation.

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<v Speaker 1>Yeah, he didn't publish a lot of stuff. This wasn't

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<v Speaker 1>like white paper, peer reviewed kind of stuff. That was

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<v Speaker 1>mainly like, you know, sort of pre ted talk kind

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<v Speaker 1>of thing like, Hey, isn't this interesting. Here's my lectures.

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<v Speaker 1>I'm going to make them available. You can take a

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<v Speaker 1>gander if you want. Right then, there was a student

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<v Speaker 1>of SAS named Gail Jefferson there at ECLA who was

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<v Speaker 1>a dance major but had this interesting job. She worked

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<v Speaker 1>as a typist for the Department of Public Health, and

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<v Speaker 1>part of that included transcribing sensitivity training sessions with prison guards,

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<v Speaker 1>and so she got really interested in a very kind

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<v Speaker 1>of key part of conversation with something called turntaking, when

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<v Speaker 1>you you know, take turns talking and a lot of

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<v Speaker 1>this will be about like the cues that people give

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<v Speaker 1>to let the other person know, hey, now it's your

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<v Speaker 1>turn to speak, or how to interject constructively or interrupt constructively,

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<v Speaker 1>things like that. But that seemed to kind of fascinate

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<v Speaker 1>her when she was transcribing these training sessions with the

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<v Speaker 1>prison guards, and so she got interested in that. She

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<v Speaker 1>ended up developing a whole system called the Jefferson transcription System,

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<v Speaker 1>which you're going to talk about a little bit, basically,

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<v Speaker 1>how to kind of make sense of all this stuff

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<v Speaker 1>when you're writing down how people are speaking to one

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<v Speaker 1>another and then later on it's kind of interesting. I

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<v Speaker 1>think she worked with laughter. She was fascinated by laughter

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<v Speaker 1>and how that works us way into a conversation and

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<v Speaker 1>how someone may cue someone to laugh at something they've

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<v Speaker 1>even said themselves by giving a small laugh after they've

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<v Speaker 1>said that thing.

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<v Speaker 2>Yeah. The third guy is Emmanual Sheglof, and he seems

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<v Speaker 2>to have kind of taken the reins after Harvey Sachs

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<v Speaker 2>passed away, that's my stake. He became the chair of

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<v Speaker 2>the Conversation Analysis Department at UCLA, which seems to be

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<v Speaker 2>the center of conversation analysis from what I can tell.

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<v Speaker 2>He also received a Lifetime Achievement Award from the American

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<v Speaker 2>Sociological Association in twenty ten. So he was a big

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<v Speaker 2>man on campus essentially.

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<v Speaker 1>Yeah, he was a big brewin on campus. But he

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<v Speaker 1>they kind of started out and got, you know, with

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<v Speaker 1>kind of the simpler side of things, which is like, hey,

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<v Speaker 1>let's look at telephone calls and just sort of everyday

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<v Speaker 1>interactions with people, like what do people say at the

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<v Speaker 1>beginning of a phone call? What do people say at

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<v Speaker 1>the end of a phone call? And this is sort

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<v Speaker 1>of the bird's eye view of like just very basic

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<v Speaker 1>interactions before they got more specific with their observations, I guess.

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<v Speaker 2>Yeah. But also one of the genius things about studying

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<v Speaker 2>phone calls is how do two people who aren't looking

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<v Speaker 2>at each other know when it's their turn to talk?

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<v Speaker 2>And they don't just exactly and they don't just sit

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<v Speaker 2>there and talk over one another constantly and it's just

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<v Speaker 2>one big jumbled mass. That's what I was talking about earlier.

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<v Speaker 2>We're really good at conversation. We don't even realize it. Yeah,

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<v Speaker 2>but one of the first things you have to do

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<v Speaker 2>then is not just record the phone call. You have

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<v Speaker 2>to transcribe it. And that's what Gail Jefferson came up with,

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<v Speaker 2>was that method of transcribing that it's pretty clever. If

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<v Speaker 2>you know what you're looking at. You can get a

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<v Speaker 2>lot of information from this transcription if it's used the

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<v Speaker 2>Jefferson method.

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<v Speaker 1>Yeah, and this was like, you know, this came around

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<v Speaker 1>the early seventies. This is when linguist Gnome Chomsky was

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<v Speaker 1>kind of out there in the public sphere with his

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<v Speaker 1>idea that there's a universal grammar and this doesn't you know,

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<v Speaker 1>this didn't set out to disprove that or anything like that.

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<v Speaker 1>It was really more of let's look at different cultures

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<v Speaker 1>and dynamics within a conversation. Because Chomsky, and you know

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<v Speaker 1>some of his cohorts, was like, you know, conversations are

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<v Speaker 1>just you can't analyze this kind of stuff stmatically. The

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<v Speaker 1>conversations are too irregular and too different between people. And

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<v Speaker 1>they were like, nah, I think we can actually come

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<v Speaker 1>up with some principles that are consistent enough to do it.

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<v Speaker 1>And I think they did totally.

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<v Speaker 2>And one of the first projects that they started, one

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<v Speaker 2>of Harvey Sach's first projects was he worked with a

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<v Speaker 2>psychiatric hospital, an emergency psychiatric hospital. So their work's pretty urgent,

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<v Speaker 2>you can imagine. And one of the things that they

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<v Speaker 2>wanted to figure out was how to get patients to

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<v Speaker 2>give them their name when they called in, because there

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<v Speaker 2>was a certain amount of reluctance, as you can imagine,

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<v Speaker 2>especially back in the mid to late sixties.

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<v Speaker 1>Yeah, they found out when a call was answered at

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<v Speaker 1>one of these places, they would say, if they said

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<v Speaker 1>just hello, the person might just say hello. But if

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<v Speaker 1>they said, well, hi, this is doctor Charles Bryant. What

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<v Speaker 1>can I do for you today? May I help you?

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<v Speaker 1>The people were much more inclined to then respond by saying, oh, well,

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<v Speaker 1>this is also Charles, and I'm calling because I'm having

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<v Speaker 1>some intrusive thoughts or something like that.

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<v Speaker 2>Right, And then the receptionists would go, ah, I got you,

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<v Speaker 2>I got your name, we know your name now.

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<v Speaker 1>Yeah. Sometimes they found that people would not respond in

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<v Speaker 1>kind with their name, and in those cases, it's pretty

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<v Speaker 1>interesting and this, you know, kind of provided another little

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<v Speaker 1>nugget of information for how these things go. Yeah, when

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<v Speaker 1>they did not say, oh, yeah, my name's Chuck and

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<v Speaker 1>I'm having, you know, intrusive thoughts, they would sort of

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<v Speaker 1>introduce like an like a disruptor. They would say something

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<v Speaker 1>like huh or what and just a small little bump

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<v Speaker 1>in the road to change the conversational flow, right, subtly

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<v Speaker 1>kind of saying like I don't want to give you

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<v Speaker 1>my name without saying I don't want to give you

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<v Speaker 1>my name.

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<v Speaker 2>Right, Because what they found, conversation analysts found was that

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<v Speaker 2>we follow set patterns, these kind of prescribed rhythms of conversations.

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<v Speaker 2>So if you interrupt this the flow of one type

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<v Speaker 2>of conversation would say a huh, a new set of

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<v Speaker 2>rules comes up that takes the conversation from there that

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<v Speaker 2>both people are aware of but don't realize they're aware of,

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<v Speaker 2>which to me, I hadn't thought about it. But if

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<v Speaker 2>you've ever said huh to somebody when you knew full

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<v Speaker 2>well what they had just said, you were just reflexively

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<v Speaker 2>trying to derail or disrupt that type of script in

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<v Speaker 2>favor of a different one. Never realized that before, but

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<v Speaker 2>it makes sense.

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<v Speaker 1>Or maybe by time even, but it's just some sort

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<v Speaker 1>of a disruptor to divert something for some reason. Sacks

0:12:34.720 --> 0:12:40.000
<v Speaker 1>identified another thing called composits, and they're phrases that are

0:12:40.320 --> 0:12:43.680
<v Speaker 1>kind of combined as a unit, and it usually is

0:12:43.720 --> 0:12:46.280
<v Speaker 1>a prompt for some kind of response, Like if someone

0:12:46.280 --> 0:12:48.359
<v Speaker 1>says may I help you like that on the telephone,

0:12:49.200 --> 0:12:52.880
<v Speaker 1>what they're then obviously is asking you for a response.

0:12:52.920 --> 0:12:54.880
<v Speaker 1>They'll let you know what's going on, and in the

0:12:54.880 --> 0:12:58.080
<v Speaker 1>case of like an emergency call center, they might literally

0:12:58.320 --> 0:13:00.480
<v Speaker 1>respond to may I help you by saying I don't know.

0:13:01.160 --> 0:13:04.120
<v Speaker 1>And what they found was is it wasn't like like

0:13:04.120 --> 0:13:07.280
<v Speaker 1>that was a reasonable response, like somebody might literally say like,

0:13:07.640 --> 0:13:09.760
<v Speaker 1>I don't know if you can help me, and it

0:13:09.840 --> 0:13:12.000
<v Speaker 1>needed to be sort of taking a face value like.

0:13:11.960 --> 0:13:16.839
<v Speaker 2>That, right. What that suggested that Sex discovered was that

0:13:16.880 --> 0:13:19.240
<v Speaker 2>there were these composites where if you're saying, man, I

0:13:19.240 --> 0:13:22.200
<v Speaker 2>help you, you don't mean it at face value. It's

0:13:22.640 --> 0:13:24.920
<v Speaker 2>a part of a I think what would be called

0:13:25.000 --> 0:13:29.240
<v Speaker 2>later an adjacent pair, where you prompt, you say something

0:13:29.720 --> 0:13:33.240
<v Speaker 2>that's a prompt and there's an expected like range of

0:13:33.480 --> 0:13:37.920
<v Speaker 2>responses to it, and anything outside of that is like Okay,

0:13:38.160 --> 0:13:41.559
<v Speaker 2>that makes sense on paper, but it doesn't make sense conversationally.

0:13:41.960 --> 0:13:45.160
<v Speaker 2>And he kind of supported this with the idea he

0:13:45.200 --> 0:13:47.840
<v Speaker 2>wrote in a nineteen seventy five paper that everybody has

0:13:47.880 --> 0:13:51.880
<v Speaker 2>to lie yeah, And he used the example of like

0:13:52.120 --> 0:13:56.400
<v Speaker 2>a greeting among people meeting on the street, where you say, like,

0:13:56.520 --> 0:13:59.400
<v Speaker 2>how are you doing, and if the person says anything

0:13:59.480 --> 0:14:02.760
<v Speaker 2>other than fine or great or good, they have just

0:14:02.920 --> 0:14:07.319
<v Speaker 2>violated this type of composite prompt. You're not supposed to

0:14:07.360 --> 0:14:10.200
<v Speaker 2>say anything else. And even more interesting than this, chuck

0:14:10.280 --> 0:14:13.760
<v Speaker 2>is that they seem to have found that this is

0:14:13.800 --> 0:14:17.280
<v Speaker 2>actually universal. It's not just like among Americans or English

0:14:17.280 --> 0:14:21.360
<v Speaker 2>speakers or Germans or anything like that. Everybody essentially does

0:14:21.400 --> 0:14:23.680
<v Speaker 2>not want to know how you're actually doing.

0:14:24.320 --> 0:14:27.880
<v Speaker 1>Yeah, And I found that that's a very good indicator

0:14:27.920 --> 0:14:30.840
<v Speaker 1>of closeness and how you know that you've developed a

0:14:30.880 --> 0:14:34.760
<v Speaker 1>true like closeness with someone else, like a friendship or whatever,

0:14:35.480 --> 0:14:38.360
<v Speaker 1>because that's much more of a formal thing. Even if

0:14:38.400 --> 0:14:40.640
<v Speaker 1>you know somebody but don't know them that well, you'll

0:14:40.640 --> 0:14:42.440
<v Speaker 1>say oh, like yeah, yeah, I'm doing fine. They're like, oh,

0:14:42.480 --> 0:14:44.800
<v Speaker 1>pretty good. But if it's somebody you really know when

0:14:44.800 --> 0:14:48.760
<v Speaker 1>you're close to, you don't have to lie. You can

0:14:48.880 --> 0:14:51.920
<v Speaker 1>very easily say I'm super tired or I'm not doing

0:14:51.960 --> 0:14:53.040
<v Speaker 1>great because xyz.

0:14:53.360 --> 0:14:55.720
<v Speaker 2>Yeah. If you find somebody who actually does want to

0:14:55.760 --> 0:14:57.360
<v Speaker 2>know how you're doing, you hang on to that.

0:14:57.280 --> 0:15:00.480
<v Speaker 1>Person, right. Or if you meet someone up blue and

0:15:00.520 --> 0:15:02.640
<v Speaker 1>say how you doing and they start in with the truth,

0:15:02.720 --> 0:15:03.440
<v Speaker 1>then just walk.

0:15:03.320 --> 0:15:05.840
<v Speaker 2>Away, right, maybe even jog away.

0:15:06.280 --> 0:15:07.120
<v Speaker 1>Yeah, red flag.

0:15:08.360 --> 0:15:11.520
<v Speaker 2>Uh So. One of the other big breakthroughs was came

0:15:11.560 --> 0:15:16.000
<v Speaker 2>along when you could rent VCRs and they had giant

0:15:16.800 --> 0:15:19.840
<v Speaker 2>recording equipment like the kind they used in poultry Geist.

0:15:20.280 --> 0:15:24.160
<v Speaker 2>That changed conversation analysis, where now all of a sudden

0:15:24.160 --> 0:15:26.320
<v Speaker 2>you could see all the stuff that goes along with it.

0:15:26.320 --> 0:15:29.720
<v Speaker 2>It wasn't just telephone calls from disembodied voices. You could

0:15:29.720 --> 0:15:32.360
<v Speaker 2>see how people interacted and it opened up this whole

0:15:32.400 --> 0:15:34.040
<v Speaker 2>new world for sure.

0:15:34.560 --> 0:15:35.480
<v Speaker 1>Should we take a break?

0:15:35.840 --> 0:15:37.120
<v Speaker 2>I knew you were gonna say that.

0:15:38.040 --> 0:15:39.440
<v Speaker 1>All right, we'll be right back.

0:15:39.640 --> 0:15:46.120
<v Speaker 2>Stucks, It sucks, you know it stucks. It's a great name.

0:15:46.200 --> 0:15:49.280
<v Speaker 1>Yeah, that's the name of it.

0:15:49.280 --> 0:15:51.600
<v Speaker 2>It's a great name. All right, Stucks met.

0:15:51.520 --> 0:16:07.000
<v Speaker 1>With an X. You know, before we broke you talked

0:16:07.000 --> 0:16:10.880
<v Speaker 1>about the huge cameras, and I'm reading Matthew Modine's diary

0:16:11.560 --> 0:16:15.120
<v Speaker 1>of making a Full Metal Jacket, you know, the actor

0:16:15.160 --> 0:16:15.800
<v Speaker 1>of Matthew Modine.

0:16:15.920 --> 0:16:17.960
<v Speaker 2>Of course I know exactly what you're talking about. But

0:16:18.280 --> 0:16:20.280
<v Speaker 2>number one, I can't believe there is such a thing.

0:16:20.320 --> 0:16:22.000
<v Speaker 2>In number two, I can't believe you're reading it.

0:16:22.480 --> 0:16:24.840
<v Speaker 1>Oh, it's great. It's his diary when he was making

0:16:24.920 --> 0:16:27.440
<v Speaker 1>the movie. Casey actually got it for me when we

0:16:27.440 --> 0:16:30.000
<v Speaker 1>were doing movie Crushes. Very sweet gift. But he at

0:16:30.040 --> 0:16:34.480
<v Speaker 1>one point he was talking about having to put yourself

0:16:34.520 --> 0:16:38.000
<v Speaker 1>on tape for an audition, which is something routinely done

0:16:38.040 --> 0:16:40.280
<v Speaker 1>all the time now, especially since the writer strikes and

0:16:40.360 --> 0:16:43.200
<v Speaker 1>COVID and stuff. But he was like, it's just such

0:16:43.200 --> 0:16:45.160
<v Speaker 1>a pain. You got to know somebody who has one

0:16:45.160 --> 0:16:47.320
<v Speaker 1>of those huge video cameras and you have to go

0:16:47.360 --> 0:16:49.240
<v Speaker 1>to their studio and blah blah blah.

0:16:49.440 --> 0:16:51.600
<v Speaker 2>It was just like it was very cute and quaint Yep,

0:16:51.640 --> 0:16:53.280
<v Speaker 2>my niece Mila has to do that a lot.

0:16:53.960 --> 0:16:56.000
<v Speaker 1>Yeah, Yeah, it's it's super It's kind of the way

0:16:56.000 --> 0:16:56.600
<v Speaker 1>it's done now.

0:16:56.640 --> 0:17:00.960
<v Speaker 2>For sure, sure, but yeah, I imagine it's it's I

0:17:00.960 --> 0:17:03.240
<v Speaker 2>don't know which would be worse doing it live in

0:17:03.240 --> 0:17:05.199
<v Speaker 2>front of people, are doing it in front of a

0:17:05.240 --> 0:17:08.080
<v Speaker 2>recording that you're getting zero feedback from.

0:17:07.960 --> 0:17:10.960
<v Speaker 1>The Every actor I knows hates putting themselves on tape.

0:17:10.960 --> 0:17:11.960
<v Speaker 1>They would much rather be in the.

0:17:12.000 --> 0:17:18.000
<v Speaker 2>Room, gotcha, because they're all energy vampires, right exactly. So

0:17:18.640 --> 0:17:20.760
<v Speaker 2>one of the things I kind of alluded to earlier

0:17:20.800 --> 0:17:24.160
<v Speaker 2>is that conversation analysis is not a standard social science,

0:17:24.200 --> 0:17:27.200
<v Speaker 2>and that it doesn't develop theories of why people are

0:17:27.400 --> 0:17:30.119
<v Speaker 2>doing these things or why you said this when somebody

0:17:30.160 --> 0:17:33.120
<v Speaker 2>else said that. Again, they're just looking for patterns. They're

0:17:33.119 --> 0:17:35.880
<v Speaker 2>looking at its structure. And the cool thing about it

0:17:35.920 --> 0:17:38.480
<v Speaker 2>is that that doesn't mean that they're not deriving any meaning.

0:17:39.160 --> 0:17:42.640
<v Speaker 2>They're not postulating what it means. Like for example, they're

0:17:42.640 --> 0:17:46.680
<v Speaker 2>not going up to two listeners or two speakers and

0:17:46.840 --> 0:17:49.159
<v Speaker 2>they go to speaker number two and say, what do

0:17:49.200 --> 0:17:51.680
<v Speaker 2>you think speaker number one meant when they said how

0:17:51.720 --> 0:17:56.640
<v Speaker 2>are you doing? They just analyze the conversation, and based

0:17:56.640 --> 0:18:02.240
<v Speaker 2>on speaker two's response, that tells the conversation analysts what

0:18:02.600 --> 0:18:05.399
<v Speaker 2>speaker number two thought speaker number one was saying. So

0:18:05.840 --> 0:18:08.399
<v Speaker 2>just by examining it they can come up with meaning

0:18:08.520 --> 0:18:11.919
<v Speaker 2>or derive meaning from it. And again, it's just not

0:18:12.119 --> 0:18:15.240
<v Speaker 2>like other social sciences, and it seems to really stick

0:18:15.280 --> 0:18:17.040
<v Speaker 2>in the craw of everybody else. I love it.

0:18:17.720 --> 0:18:20.720
<v Speaker 1>Yeah, they also didn't want to They wanted to be

0:18:20.760 --> 0:18:23.360
<v Speaker 1>as organic as possible and just have people have naturally

0:18:24.200 --> 0:18:27.520
<v Speaker 1>natural conversations with each other rather than orchestrating some big

0:18:27.600 --> 0:18:31.960
<v Speaker 1>like scenarios. You do have to just because of scientific

0:18:32.040 --> 0:18:34.440
<v Speaker 1>ethics and stuff, you have to tell people they're being recorded,

0:18:34.760 --> 0:18:37.040
<v Speaker 1>so you can't truly be just a fly on the wall.

0:18:37.400 --> 0:18:41.000
<v Speaker 1>But they did find that just the introduction of a

0:18:41.080 --> 0:18:43.960
<v Speaker 1>recording device they didn't feel like and I think they've

0:18:44.000 --> 0:18:47.840
<v Speaker 1>shown through evidence that it didn't really significantly change things

0:18:47.960 --> 0:18:51.560
<v Speaker 1>enough to where the result was thrown out or whatever.

0:18:51.720 --> 0:18:56.440
<v Speaker 2>Right, right, And like we said that, when you are

0:18:56.560 --> 0:19:00.920
<v Speaker 2>beginning a conversation analysis, you start with a recording of

0:19:00.960 --> 0:19:06.399
<v Speaker 2>a conversation. Nowadays it's with videotapes, and then you transcribe it.

0:19:06.440 --> 0:19:09.560
<v Speaker 2>And one of the big things in conversation analysis is

0:19:09.560 --> 0:19:11.840
<v Speaker 2>when you transcribe it, you need to do it as

0:19:11.840 --> 0:19:15.119
<v Speaker 2>objectively as possible. You need to keep out your own

0:19:15.440 --> 0:19:19.800
<v Speaker 2>subjective thoughts about who did what and just faithfully say

0:19:19.920 --> 0:19:23.280
<v Speaker 2>this was an interruption, this was a TCU. This person

0:19:23.920 --> 0:19:26.080
<v Speaker 2>took a break breath in the middle of their word.

0:19:27.359 --> 0:19:31.000
<v Speaker 2>Josh just said he corrected himself in the middle of

0:19:31.000 --> 0:19:33.640
<v Speaker 2>the sentence. So he just used the repair and notate

0:19:33.680 --> 0:19:38.560
<v Speaker 2>all this stuff without any subjective input from you, and

0:19:38.600 --> 0:19:40.960
<v Speaker 2>then you go back and you analyze it after it's

0:19:40.960 --> 0:19:42.200
<v Speaker 2>been fully transcribed.

0:19:42.840 --> 0:19:46.639
<v Speaker 1>Yeah, and so you've been very cleverly, i might say,

0:19:47.960 --> 0:19:50.879
<v Speaker 1>subtly dropping in little little words here and there that

0:19:50.920 --> 0:19:53.200
<v Speaker 1>people are like, what's he talking about with this stuff?

0:19:53.880 --> 0:19:55.760
<v Speaker 1>That's the stuff that they're looking for, and that's the

0:19:55.760 --> 0:19:59.880
<v Speaker 1>stuff that they named, like things that like in common parlance,

0:20:00.200 --> 0:20:03.200
<v Speaker 1>we know some of these things like rejoinders and interruptions

0:20:03.200 --> 0:20:05.399
<v Speaker 1>and things like that. But you know they're analysts, so

0:20:05.440 --> 0:20:08.479
<v Speaker 1>they took it a step further. And here are some

0:20:08.520 --> 0:20:10.600
<v Speaker 1>of those right now. One of them is called a

0:20:10.720 --> 0:20:15.879
<v Speaker 1>turn constructional unit TCU obviously not Texas Christian University.

0:20:17.000 --> 0:20:20.399
<v Speaker 2>There are frogs, horn toads, horn frogs. I think something

0:20:20.520 --> 0:20:22.879
<v Speaker 2>like that, Yeah, chief and tree frogs.

0:20:23.400 --> 0:20:27.240
<v Speaker 1>I think that's it. But turn construction units are the

0:20:27.240 --> 0:20:31.320
<v Speaker 1>building blocks of any conversation, of every conversation. And it

0:20:31.359 --> 0:20:35.160
<v Speaker 1>can be just a gesture like a nod at somebody,

0:20:35.200 --> 0:20:38.399
<v Speaker 1>it can be multiple sentences, but they end up with

0:20:38.480 --> 0:20:42.679
<v Speaker 1>what's called a transition relevance place a TRP, and that

0:20:42.840 --> 0:20:46.359
<v Speaker 1>is a moment where like what you've said has ended

0:20:46.920 --> 0:20:49.760
<v Speaker 1>and someone else may have a turn to speak now,

0:20:49.960 --> 0:20:52.720
<v Speaker 1>or you may say something else after that, and that's

0:20:52.800 --> 0:20:58.440
<v Speaker 1>just you taking another turn, basically and having two turn

0:20:58.560 --> 0:21:00.000
<v Speaker 1>constructional units in a row.

0:21:01.040 --> 0:21:03.360
<v Speaker 2>And so what just right after you said in a row,

0:21:03.480 --> 0:21:07.040
<v Speaker 2>that's where the transition relevance place was. That was it

0:21:07.320 --> 0:21:10.280
<v Speaker 2>because it gave me a chance to start talking, and

0:21:10.440 --> 0:21:12.800
<v Speaker 2>everything you said leading up to it was the turn

0:21:12.920 --> 0:21:16.760
<v Speaker 2>constructional unit. That was your turn. You took your turn

0:21:16.920 --> 0:21:20.040
<v Speaker 2>in the conversation. There was a pause that allowed me

0:21:20.080 --> 0:21:23.639
<v Speaker 2>to start taking my turn, And that's the basic building

0:21:23.680 --> 0:21:24.879
<v Speaker 2>blocks of the conversation.

0:21:25.560 --> 0:21:28.239
<v Speaker 1>That's right, Okay, see, you're good at this.

0:21:28.400 --> 0:21:34.080
<v Speaker 2>There's also when I analyze it, sure, there's also like

0:21:34.160 --> 0:21:37.560
<v Speaker 2>a lot of different I guess rules or exceptions or whatever.

0:21:37.680 --> 0:21:40.200
<v Speaker 2>Like you could say, you could use two turns in

0:21:40.240 --> 0:21:44.240
<v Speaker 2>a row without really allowing for a transition relevance, place

0:21:44.320 --> 0:21:47.800
<v Speaker 2>that pause that allows the other speaker to start. For example,

0:21:49.440 --> 0:21:52.320
<v Speaker 2>you could say, are you hungry? I could go for

0:21:52.359 --> 0:21:55.240
<v Speaker 2>a burger. You actually just took two turns like a

0:21:55.240 --> 0:22:00.280
<v Speaker 2>big fat hog without any pause in the middle. And

0:22:00.400 --> 0:22:03.920
<v Speaker 2>yet that's not considered like any sort of violation of conversation.

0:22:04.080 --> 0:22:07.240
<v Speaker 2>It's just again, it's like an exception. It's a way

0:22:07.280 --> 0:22:09.480
<v Speaker 2>that we've kind of we're so good at conversation, we

0:22:09.560 --> 0:22:11.800
<v Speaker 2>can show off by taking two turns in a row

0:22:12.040 --> 0:22:14.000
<v Speaker 2>and not mess up the flow of conversation.

0:22:14.760 --> 0:22:17.840
<v Speaker 1>Yeah, exactly if it's and we have to point out

0:22:17.840 --> 0:22:19.679
<v Speaker 1>too that a lot of times they were looking at

0:22:19.720 --> 0:22:23.080
<v Speaker 1>conversations between just two people, but you can also analyze

0:22:23.080 --> 0:22:25.879
<v Speaker 1>conversations in groups. It's just sort of a different beast.

0:22:26.359 --> 0:22:29.600
<v Speaker 1>But in conversations with more than two people at that

0:22:29.680 --> 0:22:33.560
<v Speaker 1>transition relevance place where it's probably someone else's turn to talk.

0:22:34.560 --> 0:22:36.680
<v Speaker 1>Like if you're a group of people at a dinner

0:22:36.760 --> 0:22:39.639
<v Speaker 1>party and you're telling a story, it's very common to

0:22:39.920 --> 0:22:43.200
<v Speaker 1>finish up the story and not just stare blankly into space.

0:22:43.240 --> 0:22:45.520
<v Speaker 1>But you finish up the story and maybe look at

0:22:45.520 --> 0:22:48.639
<v Speaker 1>one particular person, and there may be a reason for that.

0:22:48.760 --> 0:22:51.679
<v Speaker 1>Maybe it's your person, or maybe it's the person you

0:22:51.760 --> 0:22:54.840
<v Speaker 1>originally sort of started this story in reference to what

0:22:54.960 --> 0:22:56.680
<v Speaker 1>this other person was saying, so you'll kind of turn

0:22:56.720 --> 0:22:58.880
<v Speaker 1>it back to them. But you know, that's one way

0:22:58.960 --> 0:23:01.680
<v Speaker 1>you can sort of indicate like, hey, now I'm looking

0:23:01.760 --> 0:23:04.240
<v Speaker 1>at you, and that they may not speak at that point.

0:23:04.280 --> 0:23:05.840
<v Speaker 1>It may, you know, someone else may jump in. It

0:23:05.880 --> 0:23:07.040
<v Speaker 1>just sort of depends, right.

0:23:07.520 --> 0:23:09.960
<v Speaker 2>You could also make a finger gun and go at

0:23:09.960 --> 0:23:14.199
<v Speaker 2>that person and they and they'll take over. One of

0:23:14.200 --> 0:23:16.280
<v Speaker 2>the things. I laughed a minute ago when you talked

0:23:16.320 --> 0:23:20.880
<v Speaker 2>about staring blankly at the ceiling. It's so silly when

0:23:20.920 --> 0:23:23.639
<v Speaker 2>you when you just you just take out like a

0:23:23.680 --> 0:23:26.200
<v Speaker 2>proper response and put in something else. It just makes

0:23:26.240 --> 0:23:29.760
<v Speaker 2>me laugh every time because it's so prescribed like this

0:23:29.920 --> 0:23:33.120
<v Speaker 2>these scripts are so prescribed that doing anything other than

0:23:33.160 --> 0:23:36.040
<v Speaker 2>that is is just absurd and hilarious.

0:23:36.560 --> 0:23:39.040
<v Speaker 1>Yeah, I mean, it's it's like hidden camera material.

0:23:39.200 --> 0:23:44.840
<v Speaker 2>You know. So I mentioned I think I corrected myself.

0:23:45.480 --> 0:23:49.520
<v Speaker 2>Actually it's considered an interruption when I misspoke and said

0:23:49.600 --> 0:23:53.520
<v Speaker 2>breath weirdly and then set it again correctly right after

0:23:54.000 --> 0:23:56.639
<v Speaker 2>I actually interrupted myself, and I referred to that as

0:23:56.680 --> 0:23:59.760
<v Speaker 2>a repair mechanism. Yeah, that's exactly what it is, because

0:23:59.800 --> 0:24:04.719
<v Speaker 2>one of the unsung parts of human interaction and conversation

0:24:05.320 --> 0:24:08.040
<v Speaker 2>is that we have to have ways of correcting and

0:24:08.080 --> 0:24:13.520
<v Speaker 2>adjusting misunderstandings. If we didn't, we would be able to converse,

0:24:13.880 --> 0:24:17.359
<v Speaker 2>but two people would walk away from the conversation potentially

0:24:17.359 --> 0:24:22.160
<v Speaker 2>with totally different understandings of the information that was just exchanged. Right,

0:24:22.480 --> 0:24:25.760
<v Speaker 2>So we have to be able to correct ourselves when

0:24:25.800 --> 0:24:28.639
<v Speaker 2>we know we made a mistake, and then also conversely,

0:24:28.720 --> 0:24:32.360
<v Speaker 2>we need to be able to ask for clarification if

0:24:32.400 --> 0:24:34.439
<v Speaker 2>we didn't understand what the person was saying.

0:24:34.920 --> 0:24:38.119
<v Speaker 1>Yeah, or someone else may ask for that clarification or

0:24:38.119 --> 0:24:40.600
<v Speaker 1>something like that. So the repair doesn't have to come.

0:24:40.720 --> 0:24:43.280
<v Speaker 1>It's not necessarily a self repair always.

0:24:42.960 --> 0:24:45.040
<v Speaker 2>Right, But it doesn't mean like going to the person

0:24:45.080 --> 0:24:47.439
<v Speaker 2>and being like, I'm really sorry, and I'm not going

0:24:47.520 --> 0:24:49.240
<v Speaker 2>to do this anymore, and here's how we're going to

0:24:49.320 --> 0:24:51.800
<v Speaker 2>do it better from this point forward. Not that kind

0:24:51.840 --> 0:24:52.280
<v Speaker 2>of repair.

0:24:52.920 --> 0:24:57.200
<v Speaker 1>There are also gaps something to identify when they're analyzing conversations,

0:24:57.200 --> 0:24:59.679
<v Speaker 1>and we all know what that is that I believe

0:25:00.000 --> 0:25:01.920
<v Speaker 1>I always call them, and friends have called them awkward

0:25:01.920 --> 0:25:05.160
<v Speaker 1>pauses when it's not clear who the next speaker gonna

0:25:05.280 --> 0:25:08.520
<v Speaker 1>is going to be, and that can happen, like you

0:25:08.560 --> 0:25:11.800
<v Speaker 1>know you can, and even with groups of close friends

0:25:11.800 --> 0:25:13.919
<v Speaker 1>in a very social situation. In fact, I feel like

0:25:13.920 --> 0:25:17.760
<v Speaker 1>that's when it's most sort of noticeable, is when like

0:25:17.800 --> 0:25:19.920
<v Speaker 1>you're at a dinner party in something, and everyone's laughing

0:25:19.920 --> 0:25:22.359
<v Speaker 1>and saying things, and then everyone just draws a blank

0:25:22.400 --> 0:25:24.920
<v Speaker 1>for a couple of beats. Sure, and then someone will

0:25:25.000 --> 0:25:27.480
<v Speaker 1>usually say like awkward pause or something like that and

0:25:27.960 --> 0:25:30.800
<v Speaker 1>not say like that's a technically it's a conversation gap.

0:25:31.480 --> 0:25:34.440
<v Speaker 2>That's I think a good a good replacement now because

0:25:34.440 --> 0:25:36.359
<v Speaker 2>awkward pause is so used up to just be like

0:25:36.400 --> 0:25:42.360
<v Speaker 2>conversation gap, so it can be uncomfortable when it happens naturally,

0:25:42.560 --> 0:25:45.240
<v Speaker 2>naturally like that, like every everybody's just kind of run

0:25:45.280 --> 0:25:48.000
<v Speaker 2>out of things to say about whatever that conversation was.

0:25:48.680 --> 0:25:54.120
<v Speaker 2>It's even more uncomfortable when somebody misses their turn to speak, right,

0:25:54.160 --> 0:25:57.600
<v Speaker 2>they don't clearly yes, well, they don't give any sort

0:25:57.600 --> 0:26:01.960
<v Speaker 2>of response right. That is, that can cause a gap,

0:26:02.960 --> 0:26:05.840
<v Speaker 2>and a lot of times you can signal that by

0:26:06.320 --> 0:26:11.440
<v Speaker 2>like repeating the question you just asked, saying the punchline

0:26:11.440 --> 0:26:14.560
<v Speaker 2>one more time, saying something like what do you think

0:26:14.600 --> 0:26:19.040
<v Speaker 2>about that? A prompting thing, And then there's also nonverbal

0:26:19.800 --> 0:26:22.520
<v Speaker 2>ways of signaling gaps, like putting both hands in the

0:26:22.520 --> 0:26:24.560
<v Speaker 2>air and going into a forward lunch.

0:26:25.280 --> 0:26:27.520
<v Speaker 1>Right. I've always found that if the joke doesn't go,

0:26:27.600 --> 0:26:30.200
<v Speaker 1>we're just merely repeating the punchline again, always.

0:26:29.880 --> 0:26:32.960
<v Speaker 2>Works exactly over and over and over again.

0:26:33.040 --> 0:26:37.960
<v Speaker 1>You may not have heard me adjacent sea pairs. I

0:26:38.000 --> 0:26:42.440
<v Speaker 1>think you might have mentioned that, But that's when when

0:26:42.440 --> 0:26:45.760
<v Speaker 1>a specific kind of response is expected, so like how's

0:26:45.760 --> 0:26:49.479
<v Speaker 1>it going, Hey, I'm doing pretty good. They're also a

0:26:49.480 --> 0:26:52.399
<v Speaker 1>lot of times referred to as pre sequences, so just

0:26:52.440 --> 0:26:54.800
<v Speaker 1>sort of like it's sort of like a pad answer almost.

0:26:54.560 --> 0:26:58.600
<v Speaker 2>Yeah, like come in, won't you thank you? That'd be invitation, acceptance,

0:26:58.680 --> 0:27:03.720
<v Speaker 2>greeting greeting question answer. There's actually a lot of those

0:27:03.800 --> 0:27:07.359
<v Speaker 2>that those are the ones that are maybe even silliest

0:27:07.400 --> 0:27:09.840
<v Speaker 2>when you replace it. Like if somebody says would you

0:27:09.960 --> 0:27:12.720
<v Speaker 2>like a slice of cake? And you go hello, Right,

0:27:12.760 --> 0:27:13.480
<v Speaker 2>it doesn't work.

0:27:15.119 --> 0:27:18.919
<v Speaker 1>Well, what if you went hello, exactly.

0:27:18.600 --> 0:27:20.639
<v Speaker 2>I was gonna say the same thing. Like, we've figured

0:27:20.640 --> 0:27:23.199
<v Speaker 2>out ways around that. You can massage the rules and

0:27:23.240 --> 0:27:25.719
<v Speaker 2>get even more creative with the whole thing. That you

0:27:25.760 --> 0:27:28.880
<v Speaker 2>could use something that's totally inappropriate and make it appropriate.

0:27:30.000 --> 0:27:33.000
<v Speaker 2>The best thing about something that funny is explaining it

0:27:33.040 --> 0:27:34.359
<v Speaker 2>to death.

0:27:34.640 --> 0:27:36.760
<v Speaker 1>All right, here you ask me for cake one more time?

0:27:36.760 --> 0:27:37.320
<v Speaker 1>I got one more?

0:27:37.359 --> 0:27:39.680
<v Speaker 2>Okay, would you like a slice of cake?

0:27:40.440 --> 0:27:41.400
<v Speaker 1>Cok yourself?

0:27:43.480 --> 0:27:46.639
<v Speaker 2>That works. It kind of works to an extent for sure.

0:27:47.840 --> 0:27:50.680
<v Speaker 1>Stories is another one. When you mentioned the staring into

0:27:50.680 --> 0:27:53.240
<v Speaker 1>space at the end of like a question to you,

0:27:53.680 --> 0:27:55.800
<v Speaker 1>that can also happen at the end of a story

0:27:55.880 --> 0:27:57.840
<v Speaker 1>if you don't know what you're doing as a as

0:27:57.840 --> 0:28:00.920
<v Speaker 1>a communicator, when you start a story, you a lot

0:28:00.920 --> 0:28:03.640
<v Speaker 1>of time give an indicator that you know that it's

0:28:03.680 --> 0:28:06.840
<v Speaker 1>going to be you for a minute or two by

0:28:06.880 --> 0:28:09.320
<v Speaker 1>saying something like didn't I ever tell you about or

0:28:09.359 --> 0:28:11.840
<v Speaker 1>something like that, or get a sort of interest, Yeah,

0:28:11.880 --> 0:28:13.520
<v Speaker 1>get a load of this, or I'll tell you what

0:28:13.520 --> 0:28:16.119
<v Speaker 1>happened to me, And then you start your sort of story,

0:28:16.160 --> 0:28:18.560
<v Speaker 1>and usually you will end it by kind of looking

0:28:18.640 --> 0:28:21.879
<v Speaker 1>in someone's direction. And that's when you should sort of

0:28:21.960 --> 0:28:25.560
<v Speaker 1>acknowledge by either saying like, oh man, that's so funny

0:28:25.680 --> 0:28:28.360
<v Speaker 1>or just something like that, and not just stare blankly

0:28:28.440 --> 0:28:29.200
<v Speaker 1>back at somebody.

0:28:29.280 --> 0:28:32.560
<v Speaker 2>So I have I'm guilty of doing that, especially before

0:28:32.600 --> 0:28:36.200
<v Speaker 2>I started treating my ADHD. My mind would wander very

0:28:36.320 --> 0:28:39.120
<v Speaker 2>easily when somebody was telling a story, and I would

0:28:39.120 --> 0:28:42.000
<v Speaker 2>know that I really miffed it when the person would

0:28:42.040 --> 0:28:44.360
<v Speaker 2>look at me and then have to feel like they

0:28:44.400 --> 0:28:47.360
<v Speaker 2>had to explain why I should be reacting more than

0:28:47.400 --> 0:28:49.640
<v Speaker 2>I am. And then I'd be like, oh, yeah, that

0:28:49.720 --> 0:28:52.320
<v Speaker 2>really sucks that that happened to you. It was not

0:28:52.640 --> 0:28:56.680
<v Speaker 2>It doesn't really make for good interactions, really makes people

0:28:56.760 --> 0:28:58.000
<v Speaker 2>want to stay away from you.

0:28:58.320 --> 0:28:59.880
<v Speaker 1>Oh Josh, really dug that one?

0:29:00.080 --> 0:29:04.960
<v Speaker 2>Huh right, like huh what? Because yeah, you don't say

0:29:05.040 --> 0:29:07.240
<v Speaker 2>huh what. I wasn't paying attention. You try to play

0:29:07.240 --> 0:29:09.040
<v Speaker 2>it off, and that actually makes it worse.

0:29:09.680 --> 0:29:13.520
<v Speaker 1>Yeah, there are discourse markers, and they're just sort of words.

0:29:13.600 --> 0:29:20.600
<v Speaker 1>Or phrases like like organizationally help out like oh, or because,

0:29:21.120 --> 0:29:24.320
<v Speaker 1>and you're usually like connecting something to something that came

0:29:24.360 --> 0:29:25.120
<v Speaker 1>before it, right.

0:29:25.680 --> 0:29:28.400
<v Speaker 2>And then the last one is laminated action, which is

0:29:29.080 --> 0:29:32.360
<v Speaker 2>when you combine it with a gesture that it doesn't

0:29:32.440 --> 0:29:35.520
<v Speaker 2>just change the meaning, it actually completes the meaning. Yeah,

0:29:35.640 --> 0:29:39.000
<v Speaker 2>Olivia gave an example of when you say, oh, yeah,

0:29:39.040 --> 0:29:42.520
<v Speaker 2>I've met him and you roll your eyes. Right, if

0:29:42.560 --> 0:29:45.760
<v Speaker 2>you just say oh yeah, i've met him, even that

0:29:45.800 --> 0:29:49.040
<v Speaker 2>same intonation, it doesn't tell the person what you actually

0:29:49.080 --> 0:29:52.000
<v Speaker 2>think about them. You roll your eyes, then they get

0:29:52.040 --> 0:29:55.520
<v Speaker 2>the whole picture. You've met them, you've judged them, you

0:29:55.560 --> 0:29:58.600
<v Speaker 2>can't stand them, you wish they were dead, dead dead.

0:29:59.120 --> 0:30:01.840
<v Speaker 1>Yeah, role can sail those things exactly?

0:30:03.400 --> 0:30:05.440
<v Speaker 2>Should we take another break now or keep going?

0:30:07.200 --> 0:30:09.640
<v Speaker 1>Let's talk about overlap maybe and then we can take

0:30:09.640 --> 0:30:12.920
<v Speaker 1>a break. That feel about it? The idea, So overlap

0:30:13.120 --> 0:30:17.720
<v Speaker 1>is a really really like I feel like conversation analysts

0:30:17.840 --> 0:30:20.239
<v Speaker 1>just sort of light up whenever there's an overlap that

0:30:20.240 --> 0:30:22.920
<v Speaker 1>they can witness. They get pretty turned on by that

0:30:23.000 --> 0:30:27.560
<v Speaker 1>kind of thing. One common form is just like just

0:30:27.560 --> 0:30:30.280
<v Speaker 1>a simple misunderstanding, like I didn't know that your turn

0:30:30.440 --> 0:30:33.760
<v Speaker 1>was over I'm sorry. It's not the same thing as interruption.

0:30:35.000 --> 0:30:38.560
<v Speaker 1>Those are two different things. But interruption is like when

0:30:38.560 --> 0:30:40.680
<v Speaker 1>you stop in the middle of like stop somebody in

0:30:40.680 --> 0:30:42.360
<v Speaker 1>the middle of their sentence and talk over them. And

0:30:42.400 --> 0:30:46.840
<v Speaker 1>overlap is just when someone stops talking and had something

0:30:46.840 --> 0:30:49.760
<v Speaker 1>else to say, maybe and you start on your own train.

0:30:49.920 --> 0:30:51.760
<v Speaker 2>Yeah, that's the thing I think I do the most

0:30:51.760 --> 0:30:53.520
<v Speaker 2>to you. I think you've done and then I keep

0:30:53.560 --> 0:30:59.760
<v Speaker 2>talking or I start talking. That is Yeah, that's just

0:31:00.280 --> 0:31:04.680
<v Speaker 2>up interruption. Unintentional. There is such thing as intentional interruption,

0:31:04.720 --> 0:31:08.880
<v Speaker 2>where somebody's trying to like gain control or dominate a conversation. Yeah,

0:31:08.920 --> 0:31:10.680
<v Speaker 2>aka total jerks.

0:31:11.200 --> 0:31:11.400
<v Speaker 1>Right.

0:31:11.520 --> 0:31:15.320
<v Speaker 2>There's also a different kind of interruption, which is a

0:31:15.360 --> 0:31:18.840
<v Speaker 2>cooperative interruption. Like when I say right to you while

0:31:18.880 --> 0:31:21.880
<v Speaker 2>you're telling a story, I'm actually interjecting it while you're

0:31:21.920 --> 0:31:25.520
<v Speaker 2>still using your turn. You're you're making a turn construction unit,

0:31:25.920 --> 0:31:30.880
<v Speaker 2>uh huh unit. But I'm helping you along at the

0:31:30.960 --> 0:31:34.360
<v Speaker 2>very least demonstrating I'm listening and participating in the conversation,

0:31:34.680 --> 0:31:36.040
<v Speaker 2>which makes it cooperative.

0:31:36.760 --> 0:31:40.440
<v Speaker 1>Yeah, and those are just fine. You can interrupt people

0:31:40.560 --> 0:31:42.240
<v Speaker 1>all the time in the middle of their story and

0:31:42.280 --> 0:31:45.880
<v Speaker 1>even add to it if you're if you can, like

0:31:45.960 --> 0:31:49.520
<v Speaker 1>maybe you'll interrupt and say, like if somebody who's telling

0:31:49.560 --> 0:31:51.600
<v Speaker 1>a story about driving their car, you know, it's like,

0:31:51.920 --> 0:31:53.480
<v Speaker 1>you know it was a guy, Well kind of car

0:31:53.520 --> 0:31:56.320
<v Speaker 1>was you driving? And they'll say, oh, a BMW And

0:31:56.360 --> 0:31:59.360
<v Speaker 1>then everyone's like yeah, and they may have left out

0:31:59.360 --> 0:32:02.400
<v Speaker 1>that details. So that's all just sort of active participation

0:32:02.480 --> 0:32:04.040
<v Speaker 1>in the conversation precisely.

0:32:05.080 --> 0:32:05.760
<v Speaker 2>We're also no.

0:32:06.120 --> 0:32:08.040
<v Speaker 1>Shade toward BMW drivers. By the way, I'm not sure

0:32:08.040 --> 0:32:08.840
<v Speaker 1>why I set that car.

0:32:09.920 --> 0:32:13.320
<v Speaker 2>We're also so good at this whole thing that we

0:32:13.480 --> 0:32:17.760
<v Speaker 2>can interrupt while someone's telling a story without taking away

0:32:17.760 --> 0:32:21.280
<v Speaker 2>from the story. For example, if you're sitting there having

0:32:21.400 --> 0:32:23.880
<v Speaker 2>dinner with somebody and they're telling a story and you say, hey,

0:32:23.920 --> 0:32:28.200
<v Speaker 2>pass the potatoes, right, it doesn't actually like derail the conversation,

0:32:28.280 --> 0:32:31.360
<v Speaker 2>and the person's not offended. Yeah, you're just you're just

0:32:31.440 --> 0:32:34.320
<v Speaker 2>fitting that in there so you can eat the potatoes

0:32:34.360 --> 0:32:36.520
<v Speaker 2>and enjoy them while you're hearing the story too.

0:32:37.360 --> 0:32:40.040
<v Speaker 1>Yeah, and that's that can happen even I mean, dinner

0:32:40.080 --> 0:32:42.280
<v Speaker 1>party is such a good sort of experiment because it's

0:32:42.320 --> 0:32:44.440
<v Speaker 1>everyone seated around and looking at each other, and all

0:32:44.480 --> 0:32:48.200
<v Speaker 1>these conversations are happening that you can even do that

0:32:48.240 --> 0:32:51.040
<v Speaker 1>to someone else at the table during someone's story if

0:32:51.080 --> 0:32:53.480
<v Speaker 1>the potatoes are closer, but you might do it in

0:32:53.520 --> 0:32:55.600
<v Speaker 1>a hush tone, like during the middle of their story, Hey,

0:32:55.600 --> 0:32:57.880
<v Speaker 1>can you pass potatoes? Yeah, And that person may even

0:32:57.920 --> 0:33:00.680
<v Speaker 1>go they're so good, so like something like that.

0:33:00.760 --> 0:33:03.000
<v Speaker 2>What kind of potatoes did you imagine when I said

0:33:03.040 --> 0:33:04.959
<v Speaker 2>pass the potatoes up?

0:33:05.040 --> 0:33:05.360
<v Speaker 1>Mashed?

0:33:05.760 --> 0:33:09.680
<v Speaker 2>Did you? I? I, for some reason thought of steamed

0:33:09.840 --> 0:33:12.480
<v Speaker 2>or baked red potatoes, and then I was like, those

0:33:12.480 --> 0:33:15.240
<v Speaker 2>are no good, So I changed it to scallop potatoes,

0:33:15.280 --> 0:33:16.320
<v Speaker 2>which are great.

0:33:16.600 --> 0:33:18.360
<v Speaker 1>Oh man, you ever think everything, don't you?

0:33:19.320 --> 0:33:22.120
<v Speaker 2>I totally do. And then I thought about human makes

0:33:22.200 --> 0:33:25.480
<v Speaker 2>really good scallop potatoes. It just kind of kept going

0:33:25.520 --> 0:33:25.960
<v Speaker 2>from there.

0:33:26.280 --> 0:33:29.080
<v Speaker 1>I wonder what Chuck's talking about right now exactly?

0:33:29.600 --> 0:33:31.280
<v Speaker 2>No, I was listening to. That is a bit of

0:33:31.320 --> 0:33:33.000
<v Speaker 2>a talent. I can listen and do that at the

0:33:33.040 --> 0:33:33.560
<v Speaker 2>same time.

0:33:34.200 --> 0:33:39.640
<v Speaker 1>Okay, what exactly? I think? This is kind of really interesting.

0:33:39.640 --> 0:33:43.280
<v Speaker 1>There's a Georgetown University linguist named Deborah Tannan who did

0:33:43.280 --> 0:33:48.080
<v Speaker 1>a fun little experiment where she transcribed conversations between two Californians,

0:33:48.400 --> 0:33:52.040
<v Speaker 1>three New Yorkers, and a Londoner. And this should come

0:33:52.040 --> 0:33:55.680
<v Speaker 1>as no surprise. New Yorkers talked over everybody. And when

0:33:55.680 --> 0:33:58.080
<v Speaker 1>they did it with the fellow New Yorker, the other

0:33:58.160 --> 0:34:00.360
<v Speaker 1>New Yorker just kept talking, and they were sort of

0:34:00.400 --> 0:34:02.720
<v Speaker 1>talking over each other, and they were still enthusiastic and

0:34:02.800 --> 0:34:04.920
<v Speaker 1>having a good time. But when a New Yorker talked

0:34:04.920 --> 0:34:07.840
<v Speaker 1>over a Californian or a Londoner, they would stop talking

0:34:08.600 --> 0:34:11.399
<v Speaker 1>other people, you know. When they went back and looked

0:34:11.440 --> 0:34:14.640
<v Speaker 1>at it, others viewed it as like these New Yorkers

0:34:14.680 --> 0:34:17.160
<v Speaker 1>are dominating the conversation. They just want to take over.

0:34:17.280 --> 0:34:20.279
<v Speaker 1>Anytime I said anything, the New Yorkers were just like, hey,

0:34:20.320 --> 0:34:23.799
<v Speaker 1>it's all good. This is what we do. And they

0:34:23.880 --> 0:34:26.719
<v Speaker 1>found that as far as New Yorkers, and the New

0:34:26.800 --> 0:34:31.560
<v Speaker 1>Yorkers also thought that, like no one joined in, like

0:34:31.600 --> 0:34:33.719
<v Speaker 1>when they stopped talking, they were like, well, I guess

0:34:33.760 --> 0:34:35.319
<v Speaker 1>they didn't want to talk or whatever, because they're not

0:34:35.320 --> 0:34:38.960
<v Speaker 1>interrupting me right exactly. But they did find that other

0:34:39.000 --> 0:34:41.200
<v Speaker 1>scholars have found that there are these New York like

0:34:41.239 --> 0:34:46.680
<v Speaker 1>patterns and other cultures Samoan, Japanese and Italian American. And

0:34:46.760 --> 0:34:50.120
<v Speaker 1>so that's why every Italian American New York family. All

0:34:50.120 --> 0:34:52.160
<v Speaker 1>they do is just sit around and scream over each

0:34:52.200 --> 0:34:53.040
<v Speaker 1>other all the time.

0:34:53.239 --> 0:34:55.680
<v Speaker 2>Right, Hey, Japanese stood out to me and I'm like,

0:34:55.800 --> 0:34:58.000
<v Speaker 2>that doesn't sound right, And then I thought of have

0:34:58.040 --> 0:34:59.839
<v Speaker 2>you ever seen a Japanese like Morning Talk?

0:35:00.080 --> 0:35:02.200
<v Speaker 1>Oh? Sure? Yeah.

0:35:02.239 --> 0:35:05.279
<v Speaker 2>So the the somebody like a guest or some other

0:35:05.360 --> 0:35:07.839
<v Speaker 2>anchor something will be talking and then one of the

0:35:07.880 --> 0:35:11.279
<v Speaker 2>hosts will interject, usually a question before the person is

0:35:11.280 --> 0:35:14.319
<v Speaker 2>finished talking, and the person stops saying what they were

0:35:14.360 --> 0:35:19.800
<v Speaker 2>saying and answers that question and adjusts without being offended

0:35:19.840 --> 0:35:23.680
<v Speaker 2>at all. So it actually happens quite a bit, and

0:35:23.800 --> 0:35:26.440
<v Speaker 2>usually toward the end of a sentence or a story

0:35:26.560 --> 0:35:28.480
<v Speaker 2>or something like that. But it does happen a lot.

0:35:28.840 --> 0:35:33.560
<v Speaker 2>Whereas American English speakers, you are done speaking, then the

0:35:33.600 --> 0:35:37.520
<v Speaker 2>person starts speaking, or else you have transgressed on that

0:35:37.560 --> 0:35:39.759
<v Speaker 2>person's turn for sure.

0:35:39.960 --> 0:35:42.359
<v Speaker 1>Should we take a break? Yeah, all right, we'll take

0:35:42.360 --> 0:35:43.799
<v Speaker 1>a break and finish up right after this.

0:35:44.239 --> 0:35:46.360
<v Speaker 2>Stucks Who Stucks?

0:35:47.160 --> 0:35:47.920
<v Speaker 1>You know it? Stucks.

0:35:50.000 --> 0:35:50.719
<v Speaker 2>It's a great name.

0:35:50.800 --> 0:35:53.879
<v Speaker 1>Yeah, that's the name of it.

0:35:53.880 --> 0:35:54.719
<v Speaker 2>It's a great name.

0:35:55.000 --> 0:35:55.279
<v Speaker 1>All right.

0:35:55.480 --> 0:36:12.839
<v Speaker 2>Stucks met with an X so we talked about how

0:36:13.480 --> 0:36:16.000
<v Speaker 2>like all of these are scripts or templates like there's

0:36:16.160 --> 0:36:19.800
<v Speaker 2>you say something and there's a predictable response, and there's

0:36:19.880 --> 0:36:24.200
<v Speaker 2>actually you can boil it down to what are called families.

0:36:24.719 --> 0:36:27.840
<v Speaker 2>So like different types of conversations fall into different kinds

0:36:27.840 --> 0:36:32.319
<v Speaker 2>of families. The big ones that we've seen are reconstruction, moralizing,

0:36:32.360 --> 0:36:34.760
<v Speaker 2>and projection. Right. Yeah.

0:36:34.920 --> 0:36:40.239
<v Speaker 1>Reconstruction you know obviously reconstructing or remembering and sharing something

0:36:40.239 --> 0:36:44.400
<v Speaker 1>about an event with somebody. The projective is looking to

0:36:44.480 --> 0:36:47.600
<v Speaker 1>the future. Yeah, it could be very specific like where

0:36:47.600 --> 0:36:50.799
<v Speaker 1>we going to dinner, or just more like sitting around

0:36:50.840 --> 0:36:54.239
<v Speaker 1>and chatting out loud about like the real future. And

0:36:54.280 --> 0:36:57.400
<v Speaker 1>then what was moral communication about good and good and bad?

0:36:57.560 --> 0:37:02.200
<v Speaker 2>Yeah, it's more about tearing people down or complimenting people,

0:37:02.719 --> 0:37:06.720
<v Speaker 2>and we are we tend way more toward negativity, tearing

0:37:06.760 --> 0:37:12.240
<v Speaker 2>people down rather than building people up, and are tearing

0:37:12.280 --> 0:37:16.080
<v Speaker 2>people down types of genres are way more intricate and

0:37:16.120 --> 0:37:20.440
<v Speaker 2>sophisticated than are building people up or complimenting. Because we

0:37:20.440 --> 0:37:22.759
<v Speaker 2>have a negative bias as a species.

0:37:24.000 --> 0:37:24.759
<v Speaker 1>That's depressing.

0:37:25.640 --> 0:37:28.120
<v Speaker 2>So we'll I'll grow it one day, just give us

0:37:28.280 --> 0:37:30.319
<v Speaker 2>several tens of thousands of years.

0:37:31.360 --> 0:37:33.360
<v Speaker 1>Yeah, So at the beginning we kind of talked to

0:37:33.400 --> 0:37:35.160
<v Speaker 1>I think we gave an example of how this might

0:37:35.200 --> 0:37:38.879
<v Speaker 1>be used, like on the job or something, and sort

0:37:38.880 --> 0:37:41.759
<v Speaker 1>of practical applications do involve that, for sure, Like you

0:37:41.840 --> 0:37:44.319
<v Speaker 1>might be hired by a company to come in and

0:37:44.360 --> 0:37:48.239
<v Speaker 1>consult when that company does like has kind of the

0:37:48.280 --> 0:37:50.759
<v Speaker 1>same kind of conversation over and over with people, like

0:37:50.800 --> 0:37:54.520
<v Speaker 1>if it's a surgical team or a call center. For sure,

0:37:54.640 --> 0:37:57.280
<v Speaker 1>whenever you hear this call may be recorded for training

0:37:57.320 --> 0:38:00.640
<v Speaker 1>and evaluation purposes, that that's probably what they're doing right there,

0:38:00.760 --> 0:38:03.520
<v Speaker 1>or maybe just judging their own employees and how they're

0:38:03.520 --> 0:38:04.520
<v Speaker 1>doing on the job.

0:38:04.440 --> 0:38:08.560
<v Speaker 2>Right for sure. They've also found you can help people

0:38:08.760 --> 0:38:12.000
<v Speaker 2>get certain types of responses that you're looking for, Like

0:38:12.040 --> 0:38:16.520
<v Speaker 2>we talked about the emergency psychiatric hospital where they wanted

0:38:16.560 --> 0:38:18.799
<v Speaker 2>to get the person's name and then trick them into it.

0:38:19.760 --> 0:38:24.920
<v Speaker 2>There was a guy named John Heritage, unsurprisingly from UCLA,

0:38:25.200 --> 0:38:27.640
<v Speaker 2>who worked with doctors to figure out how they could

0:38:27.680 --> 0:38:32.239
<v Speaker 2>get patients to volunteer more problems that they needed help with.

0:38:32.520 --> 0:38:34.920
<v Speaker 2>And they found that doctors who say, is there anything

0:38:34.960 --> 0:38:39.640
<v Speaker 2>else that you need help with today? Apparently anything triggers

0:38:39.680 --> 0:38:43.040
<v Speaker 2>a response a predictable response, which is no. But if

0:38:43.040 --> 0:38:47.520
<v Speaker 2>you change anything to something that for some reason that

0:38:47.560 --> 0:38:52.200
<v Speaker 2>particular script or template opens up the possibility of sharing

0:38:52.239 --> 0:38:55.839
<v Speaker 2>more information and you would just never figure that out.

0:38:55.840 --> 0:38:58.600
<v Speaker 2>And this is one of the sterling examples of how

0:38:58.680 --> 0:39:03.359
<v Speaker 2>conversation and let's like actually help things change for the better.

0:39:04.080 --> 0:39:05.960
<v Speaker 1>Yeah, that was well said.

0:39:05.760 --> 0:39:09.640
<v Speaker 2>Thank you, wait to go John heritage at all.

0:39:10.680 --> 0:39:13.680
<v Speaker 1>A woman named Elizabeth Stoko of the London School of

0:39:13.719 --> 0:39:18.720
<v Speaker 1>Economics and Political Science found this when she studied conversations

0:39:18.760 --> 0:39:23.600
<v Speaker 1>in a mediation service that people. It seems like in

0:39:23.640 --> 0:39:25.120
<v Speaker 1>this case, people just kind of wanted to get down

0:39:25.160 --> 0:39:27.279
<v Speaker 1>to brass tacks on what actually they did. They didn't

0:39:27.280 --> 0:39:29.480
<v Speaker 1>want to hear things like well we don't take sides

0:39:29.520 --> 0:39:32.239
<v Speaker 1>here and we don't judge. They really wanted to hear

0:39:32.360 --> 0:39:34.560
<v Speaker 1>just sort of the step by step process of mediation

0:39:34.680 --> 0:39:35.440
<v Speaker 1>and how it worked.

0:39:35.840 --> 0:39:39.040
<v Speaker 2>Yes, she also works with companies that are trying to

0:39:39.040 --> 0:39:41.680
<v Speaker 2>install customer service bots and I was reading about that

0:39:41.719 --> 0:39:46.200
<v Speaker 2>it's not going very well yet. People hate customer service

0:39:46.280 --> 0:39:49.600
<v Speaker 2>bots and there's a there's agree. Yeah, I'm one of

0:39:49.600 --> 0:39:53.120
<v Speaker 2>them too. There's a question of okay, is the solution

0:39:53.320 --> 0:39:55.800
<v Speaker 2>making these bots way more human? Like should we insert

0:39:55.840 --> 0:40:00.520
<v Speaker 2>things like have a box or you know, like waffle

0:40:00.680 --> 0:40:03.120
<v Speaker 2>like a human does, and from what I saw, the

0:40:03.160 --> 0:40:07.200
<v Speaker 2>consensus is no, don't do that. Bots should be recognizable

0:40:07.400 --> 0:40:10.680
<v Speaker 2>and volunteer themselves as bots humans are humans. Keep the

0:40:10.719 --> 0:40:15.719
<v Speaker 2>two separate. And I don't know which direction it's going.

0:40:15.760 --> 0:40:17.360
<v Speaker 2>It does kind of seem like the whole thing's in

0:40:17.440 --> 0:40:21.880
<v Speaker 2>the quagmire currently. But I also did see that bots

0:40:21.960 --> 0:40:25.760
<v Speaker 2>are poised to start taking over the reins from human

0:40:25.840 --> 0:40:30.560
<v Speaker 2>conversation analysts and doing it themselves, and then training bots

0:40:30.600 --> 0:40:33.600
<v Speaker 2>how to be better at their job. So one bot

0:40:33.880 --> 0:40:37.439
<v Speaker 2>training another bot, right, that's from what I can tell

0:40:37.520 --> 0:40:40.160
<v Speaker 2>the future of conversation analysis.

0:40:40.480 --> 0:40:44.000
<v Speaker 1>Yeah. I mean with the movie Her that now is

0:40:44.000 --> 0:40:47.800
<v Speaker 1>like kind of freakily ahead of its time with Scarlett Johansson.

0:40:49.040 --> 0:40:53.040
<v Speaker 1>I think in that situation, they definitely wanted to make

0:40:53.120 --> 0:40:56.600
<v Speaker 1>her way more human and do things like stumble words

0:40:56.600 --> 0:40:59.680
<v Speaker 1>and make mistakes. But if it's something like a customer

0:40:59.719 --> 0:41:03.359
<v Speaker 1>service spot right, you don't want that. I don't want

0:41:03.400 --> 0:41:05.319
<v Speaker 1>it at all. But I definitely don't want one that's

0:41:05.400 --> 0:41:07.480
<v Speaker 1>like I just give Starn't.

0:41:07.160 --> 0:41:13.480
<v Speaker 2>I cute exactly? Lol. So let's get down to it, though, Chuck.

0:41:13.520 --> 0:41:16.560
<v Speaker 2>Here's the real reason we started talking about this. Do

0:41:16.760 --> 0:41:19.800
<v Speaker 2>men interrupt women as much as people think.

0:41:20.719 --> 0:41:22.760
<v Speaker 1>Well, I mean, this has been something that they've studied

0:41:22.760 --> 0:41:25.520
<v Speaker 1>a lot since the seventies about you know, the roles

0:41:25.560 --> 0:41:29.880
<v Speaker 1>that plays, and it's been mixed results. There have been

0:41:29.880 --> 0:41:33.520
<v Speaker 1>studies that found that men interrupt women much more. There's

0:41:33.560 --> 0:41:37.359
<v Speaker 1>some that found there's not much of a difference. There

0:41:37.360 --> 0:41:39.960
<v Speaker 1>was a meta analysis from ninety eight that found that

0:41:40.040 --> 0:41:44.600
<v Speaker 1>ginger divide becomes more clearcut when looking at intrusive, specifically

0:41:44.600 --> 0:41:49.360
<v Speaker 1>intrusive interruptions as to cooperative interruptions. And that's kind of

0:41:49.400 --> 0:41:52.439
<v Speaker 1>what I took away is that it seems like when

0:41:52.480 --> 0:41:58.160
<v Speaker 1>men are interrupting, it is definitely more intrusive maybe mansplaining, sure,

0:41:58.200 --> 0:42:01.840
<v Speaker 1>I don't know, yah, and interrupt maybe just as often,

0:42:01.920 --> 0:42:05.040
<v Speaker 1>but it's much more of the cooperative type, right.

0:42:05.200 --> 0:42:08.880
<v Speaker 2>And they chalk this up to different kinds of upbringings

0:42:08.920 --> 0:42:15.920
<v Speaker 2>where girls who become women are raised to essentially socialized

0:42:15.960 --> 0:42:19.880
<v Speaker 2>through communication, through conversation, so they become masters at it,

0:42:19.920 --> 0:42:23.920
<v Speaker 2>but they also develop expectations that men don't necessarily fulfill,

0:42:24.440 --> 0:42:28.840
<v Speaker 2>like cooperative interruptions, like oh, that's right, you don't say.

0:42:29.520 --> 0:42:31.560
<v Speaker 2>If a man doesn't do that, the women might feel

0:42:31.640 --> 0:42:35.759
<v Speaker 2>like she's not being listened to and Conversely, boys are

0:42:35.840 --> 0:42:41.080
<v Speaker 2>raised in a hierarchical manner where they might eventually come

0:42:41.160 --> 0:42:45.280
<v Speaker 2>to see listening as a form of submission, where instead

0:42:45.280 --> 0:42:47.680
<v Speaker 2>they're trying to dominate. They want to be the alpha male,

0:42:48.000 --> 0:42:51.799
<v Speaker 2>they want their puffy vest to be the coolest at

0:42:51.800 --> 0:42:54.799
<v Speaker 2>their kids football game, and so not only are they

0:42:54.840 --> 0:42:59.280
<v Speaker 2>not going to cooperatively interrupt, they're not even gonna listen,

0:42:59.360 --> 0:43:04.879
<v Speaker 2>and they may interrupt competitively too. So there's a lot

0:43:04.920 --> 0:43:09.040
<v Speaker 2>of at least anecdotal data to back that up for sure.

0:43:09.880 --> 0:43:12.359
<v Speaker 1>Yeah, and I think they also found that menton are

0:43:12.640 --> 0:43:15.880
<v Speaker 1>interrupt more in groups than a one on one, and

0:43:15.920 --> 0:43:19.040
<v Speaker 1>that definitely seems to fall in line with, like, you know,

0:43:19.120 --> 0:43:22.960
<v Speaker 1>trying to establish the power position and like if you're

0:43:23.000 --> 0:43:26.240
<v Speaker 1>working together in a group. They did also find another

0:43:26.280 --> 0:43:29.799
<v Speaker 1>interesting correlation where in studies where the first author of

0:43:29.840 --> 0:43:32.920
<v Speaker 1>the study was a woman, they found bigger differences, and

0:43:33.640 --> 0:43:37.000
<v Speaker 1>that just could be that the male and female researchers

0:43:37.000 --> 0:43:41.200
<v Speaker 1>are coding the interruptions in a different way. Pretty interesting,

0:43:41.440 --> 0:43:45.160
<v Speaker 1>I thought, so too. What about generationally, Well.

0:43:45.400 --> 0:43:47.880
<v Speaker 2>So apparently gen Z is just throwing a huge wrench

0:43:47.920 --> 0:43:51.080
<v Speaker 2>in the works. Remember we talked about how at the hospital,

0:43:51.080 --> 0:43:54.759
<v Speaker 2>the emergency hospital when somebody called and they said, my

0:43:54.920 --> 0:43:57.920
<v Speaker 2>name is May I help you? Right, the other person

0:43:57.920 --> 0:44:00.920
<v Speaker 2>felt obligated to give their name. It's not true like

0:44:00.960 --> 0:44:03.080
<v Speaker 2>when we were growing up, you would not feel like

0:44:03.120 --> 0:44:05.200
<v Speaker 2>you had to say, oh, well, I'm Josh Clark and

0:44:05.239 --> 0:44:07.879
<v Speaker 2>here's what I need from you. You just say, hey,

0:44:08.320 --> 0:44:12.040
<v Speaker 2>I need this or whatever. That's an example of a

0:44:12.120 --> 0:44:15.920
<v Speaker 2>generational change that took place. Now it's even more pronounced.

0:44:15.960 --> 0:44:18.600
<v Speaker 2>Apparently with gen Z there's something called the gen Z

0:44:18.800 --> 0:44:22.879
<v Speaker 2>stare where they're essentially pulling a Josh where you can

0:44:22.880 --> 0:44:25.319
<v Speaker 2>tell them a story and they just stare back at

0:44:25.320 --> 0:44:27.480
<v Speaker 2>you blankly at the end when it's their turn. And

0:44:27.560 --> 0:44:29.440
<v Speaker 2>apparently it's fairly disconcerting.

0:44:30.120 --> 0:44:32.239
<v Speaker 1>Yeah, I've heard about it and then I was like,

0:44:32.280 --> 0:44:34.080
<v Speaker 1>what is that? Then I read up about it and

0:44:34.640 --> 0:44:37.759
<v Speaker 1>it is very disconcerting, as is the phone call thing,

0:44:37.760 --> 0:44:40.000
<v Speaker 1>which I haven't experienced because people don't call each other

0:44:40.080 --> 0:44:44.440
<v Speaker 1>much anymore. Yeah, but apparently gen Z when they answer

0:44:44.480 --> 0:44:47.719
<v Speaker 1>a phone, they don't go hello, They expect the other

0:44:47.760 --> 0:44:50.000
<v Speaker 1>person to talk for so apparently there's a gen Z

0:44:50.080 --> 0:44:52.000
<v Speaker 1>thing where they just answer the phone like this.

0:44:53.920 --> 0:44:59.879
<v Speaker 2>Yeah, and then the other hello, or do you need help?

0:45:00.400 --> 0:45:01.319
<v Speaker 2>That's what I would say.

0:45:01.960 --> 0:45:05.440
<v Speaker 1>Yeah, And I mean, I guess I've definitely witnessed the

0:45:05.520 --> 0:45:08.839
<v Speaker 1>gen z stare with our friends' kids here and there

0:45:09.600 --> 0:45:12.120
<v Speaker 1>to where you're just like, boy, I just like I

0:45:12.200 --> 0:45:14.640
<v Speaker 1>must be the least interesting human on earth because they're

0:45:14.680 --> 0:45:15.880
<v Speaker 1>just blankly looking at me.

0:45:16.080 --> 0:45:18.680
<v Speaker 2>Yeah. Yeah. Or you can look at it the other

0:45:18.719 --> 0:45:21.279
<v Speaker 2>way and be like, yeah, good talking to you. I'll

0:45:21.280 --> 0:45:21.920
<v Speaker 2>see you later.

0:45:22.680 --> 0:45:27.000
<v Speaker 1>Yeah. But I've also found, especially when you're around teenagers,

0:45:27.080 --> 0:45:30.680
<v Speaker 1>like your friends that have teenage kids, like just don't

0:45:30.680 --> 0:45:33.000
<v Speaker 1>even you know, maybe say something nice and hello, but

0:45:33.480 --> 0:45:35.920
<v Speaker 1>don't try to strike up a conversation. They don't want

0:45:35.960 --> 0:45:38.319
<v Speaker 1>to talk to you. No, just don't, I think, just

0:45:38.360 --> 0:45:38.799
<v Speaker 1>move along.

0:45:38.920 --> 0:45:41.400
<v Speaker 2>That's been true since Tuck Tuck was a teenager, you

0:45:41.440 --> 0:45:42.279
<v Speaker 2>know what I mean.

0:45:42.880 --> 0:45:45.640
<v Speaker 1>You know what I usually do. I'll go like, Ye're like, oh, hey,

0:45:45.640 --> 0:45:48.359
<v Speaker 1>how's it going. How's school going this year? Oh? Good, good,

0:45:49.080 --> 0:45:51.080
<v Speaker 1>glad to hear it, and I'll just walk away like

0:45:51.560 --> 0:45:53.400
<v Speaker 1>a nice thing to say, and then just end it.

0:45:53.440 --> 0:45:55.760
<v Speaker 2>You don't follow up with like, are you really anxious

0:45:55.760 --> 0:45:57.840
<v Speaker 2>when you wake up in the morning before school?

0:45:59.480 --> 0:46:02.640
<v Speaker 1>No, no, no, no one wants to hear from an adult.

0:46:02.800 --> 0:46:04.480
<v Speaker 1>If you're at a certain age.

0:46:04.600 --> 0:46:07.000
<v Speaker 2>Okay, I'm going to have to rethink my approach. Then.

0:46:07.640 --> 0:46:10.239
<v Speaker 1>Do you remember when you were a kid like I

0:46:10.280 --> 0:46:12.520
<v Speaker 1>don't remember even having conversations with adults?

0:46:12.760 --> 0:46:15.920
<v Speaker 2>Oh yeah, no, absolutely not. You know, I'm totally kidding

0:46:16.000 --> 0:46:19.239
<v Speaker 2>this in everything I'm saying, right, Oh yeah, yeah, no,

0:46:19.280 --> 0:46:21.640
<v Speaker 2>I remember that it was very intimidating to talk to

0:46:21.680 --> 0:46:24.600
<v Speaker 2>an adult, let alone having very little in common.

0:46:25.000 --> 0:46:26.399
<v Speaker 1>Yeah, and they didn't want to talk to us.

0:46:26.760 --> 0:46:28.280
<v Speaker 2>No, No, for sure.

0:46:28.800 --> 0:46:31.480
<v Speaker 1>Gen X was famously ignored by most adults.

0:46:31.600 --> 0:46:34.560
<v Speaker 2>Yeah, very famous. Just ask Douglas Copelan.

0:46:35.640 --> 0:46:36.080
<v Speaker 1>Who's that.

0:46:36.239 --> 0:46:37.600
<v Speaker 2>He's the guy who wrote gen X.

0:46:38.320 --> 0:46:40.160
<v Speaker 1>Oh? Okay, was that a book? Famous book?

0:46:40.239 --> 0:46:42.600
<v Speaker 2>Yes? I believe he's the one who coined the term.

0:46:43.200 --> 0:46:45.120
<v Speaker 1>Oh you should read it.

0:46:45.120 --> 0:46:48.080
<v Speaker 2>It's good. It's a quick read. It's not like an

0:46:48.200 --> 0:46:50.319
<v Speaker 2>essay or anything like that. It's his story about three

0:46:50.960 --> 0:46:53.920
<v Speaker 2>gen xers and just going through life over I think,

0:46:54.040 --> 0:46:55.320
<v Speaker 2>just the course of a few days.

0:46:56.239 --> 0:46:58.239
<v Speaker 1>I've been a reading fool lately. I'll put it on

0:46:58.239 --> 0:46:58.560
<v Speaker 1>the list.

0:46:58.719 --> 0:47:01.960
<v Speaker 2>Nice. I just started in, and I'll bet I regret

0:47:02.120 --> 0:47:04.080
<v Speaker 2>ever announcing it publicly.

0:47:03.680 --> 0:47:06.200
<v Speaker 1>Because that David Foster Waller.

0:47:06.280 --> 0:47:08.640
<v Speaker 2>Yes, and I love that guy. But this is a

0:47:08.680 --> 0:47:09.719
<v Speaker 2>slog already.

0:47:10.640 --> 0:47:13.279
<v Speaker 1>Yeah, I'm finishing. I just finished the bonobook that I

0:47:13.280 --> 0:47:16.640
<v Speaker 1>had put down like a year ago, and I am

0:47:16.719 --> 0:47:20.800
<v Speaker 1>almost done with the Don Felder of the Eagles. Good lord.

0:47:21.600 --> 0:47:23.239
<v Speaker 1>You might be asking why would you read that? It's

0:47:23.480 --> 0:47:26.800
<v Speaker 1>specifically because I used to love the Eagles and he

0:47:28.360 --> 0:47:32.240
<v Speaker 1>apparently the book was just really bitchy.

0:47:32.880 --> 0:47:34.239
<v Speaker 2>Oh okay, yeah, I could say.

0:47:34.239 --> 0:47:35.560
<v Speaker 1>I was like, Ooh, I want to read this because

0:47:35.560 --> 0:47:37.520
<v Speaker 1>he's like, he hates those guys, so let me read this.

0:47:37.760 --> 0:47:40.840
<v Speaker 2>Did Matthew Modine recommend you read it in his diary

0:47:40.920 --> 0:47:42.440
<v Speaker 2>about Full Metal Jacket?

0:47:43.080 --> 0:47:45.759
<v Speaker 1>No, that's my bathroom book. So I've just been slow

0:47:45.840 --> 0:47:46.319
<v Speaker 1>rolling that one.

0:47:46.400 --> 0:47:49.520
<v Speaker 2>Gotcha. I don't think you should use words like slow

0:47:49.600 --> 0:47:51.840
<v Speaker 2>rolling when you talk about being in the bathroom.

0:47:52.440 --> 0:47:52.960
<v Speaker 1>Good point.

0:47:53.680 --> 0:47:57.040
<v Speaker 2>Well, I think we just brought about listener mail, whether

0:47:57.040 --> 0:48:00.000
<v Speaker 2>we like it or not, don't you.

0:48:00.440 --> 0:48:03.040
<v Speaker 1>That's right. This is not a really correction, just sort

0:48:03.040 --> 0:48:05.960
<v Speaker 1>of maybe a gentle reminder about our history of orthodonture.

0:48:06.840 --> 0:48:08.360
<v Speaker 1>I feel like we might have focused a little too

0:48:08.440 --> 0:48:11.840
<v Speaker 1>much on appearance this from erin. Hey, guys, appreciate the

0:48:11.840 --> 0:48:13.920
<v Speaker 1>depth of curiosity you bring to each topic, and I

0:48:13.960 --> 0:48:16.759
<v Speaker 1>wanted to offer an update regarding orthodontia, it's not just

0:48:16.760 --> 0:48:20.000
<v Speaker 1>about appearance anymore. The field has evolved significantly in current

0:48:20.000 --> 0:48:23.360
<v Speaker 1>research shows that strong connection between jaw and bite alignment

0:48:23.400 --> 0:48:28.279
<v Speaker 1>and conditions like sleep, apnea, ADHD, and TMJ dysfunction, which

0:48:28.320 --> 0:48:30.680
<v Speaker 1>is of course totally true. While some of these links

0:48:30.719 --> 0:48:33.800
<v Speaker 1>were suspected years ago, orthodonic treatment today is increasingly focused

0:48:33.840 --> 0:48:37.480
<v Speaker 1>on preventing or mitigating these issues and the ute before

0:48:37.480 --> 0:48:40.480
<v Speaker 1>they become chronic. On a personal note, my journey with

0:48:40.560 --> 0:48:44.080
<v Speaker 1>TMJ dysfunction led me down the path of exploring treatment options,

0:48:44.080 --> 0:48:47.399
<v Speaker 1>and after years of discomfort, I found relief through invisil line.

0:48:47.880 --> 0:48:50.359
<v Speaker 1>It not only helped with my smile, realign my bite

0:48:50.440 --> 0:48:54.120
<v Speaker 1>and significantly reduce my TMJ symptoms and open my eyes

0:48:54.120 --> 0:48:57.759
<v Speaker 1>to the broader health benefits of orthodonic care. And that

0:48:57.880 --> 0:49:00.840
<v Speaker 1>is warm regards from Aaron. Very nice email Aaron, and

0:49:00.960 --> 0:49:03.080
<v Speaker 1>visit right.

0:49:03.200 --> 0:49:05.839
<v Speaker 2>Yeah exactly, thanks a lot, Erin. I'm really glad Erin

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<v Speaker 2>with an E or a double A or one that's

0:49:08.280 --> 0:49:11.760
<v Speaker 2>E R I N. Thanks a lot, Aaron. I'm glad

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<v Speaker 2>that you were able to take care of your TMJ.

0:49:13.880 --> 0:49:16.480
<v Speaker 2>I can't imagine that that's a fun chronic condition. You know,

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<v Speaker 2>if you got rid of a condition that you're happy about,

0:49:20.680 --> 0:49:23.240
<v Speaker 2>we want to hear about that, or for whatever reason

0:49:23.440 --> 0:49:25.120
<v Speaker 2>you want to write in. You can send us an

0:49:25.160 --> 0:49:31.880
<v Speaker 2>email send it off to stuff podcast at iHeartRadio dot com.

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<v Speaker 1>Stuff you Should Know is a production of iHeartRadio. For

0:49:34.960 --> 0:49:39.160
<v Speaker 1>more podcasts my heart Radio, visit the iHeartRadio app, Apple Podcasts,

0:49:39.239 --> 0:49:41.080
<v Speaker 1>or wherever you listen to your favorite shows.