WEBVTT - We Screwed Up your Washer Dryer Order

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<v Speaker 1>Don't answer the phone.

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<v Speaker 2>Elvis Duran, the Elvis Duran phone tapp All right, Garrett,

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<v Speaker 2>what's your phone tap all about?

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<v Speaker 3>We got an email from Lee wanting a phone tap

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<v Speaker 3>his mom Joyce. Now, Joyce is having some problems with

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<v Speaker 3>the customer service at the applying store. She just recently

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<v Speaker 3>made an order for She got a delivery for a

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<v Speaker 3>washer dryer combo the other day.

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<v Speaker 2>You got the delivery. She just got two washers oos.

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<v Speaker 1>Okay, I don't see why a call to customer service

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<v Speaker 1>is needed.

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<v Speaker 3>Yes, So she's been having issues with customer service trying

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<v Speaker 3>to fix the problem. So I'm going to start the

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<v Speaker 3>call from the applying store trying to help Joyce fix.

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<v Speaker 2>Her Here we you. Hello, Hi, Yes, I'm looking for

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<v Speaker 2>a Joyce Camber. Why this is me Joyce.

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<v Speaker 3>Hi, this is Ernie Hudson. I'm over With's North Delivery Service.

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<v Speaker 2>That time you called that, Well, it's one man. I'm

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<v Speaker 2>only one man, sir.

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<v Speaker 1>Sure, Sorry you mean ma'am.

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<v Speaker 2>I'm sorry, I'm sorry. Yeah, ma'am.

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<v Speaker 1>I ordered a Wallpool washer dryer. It was weeks ago.

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<v Speaker 1>I finally got it yesterday and I open it up. Okay,

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<v Speaker 1>and it's too washing what am I going to do

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<v Speaker 1>with two washers?

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<v Speaker 2>I mean, I'm sorry about that. Are you sure?

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<v Speaker 3>I mean it's kind of silly for us to deliver

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<v Speaker 3>two of the same product. Are you sure when you

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<v Speaker 3>ordered it online that you ordered one washer, one dryer,

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<v Speaker 3>not in two washers?

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<v Speaker 1>No, what would I What would I do with two washers?

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<v Speaker 1>I have the confirmation right here, one washer, one dryer.

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<v Speaker 3>To be honest, I'm not going to be able to

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<v Speaker 3>get anything out to you for at least a week

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<v Speaker 3>or two.

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<v Speaker 1>Hell no, hell no, I've been waiting two weeks to

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<v Speaker 1>get this to begin with. You don't mess up, not me.

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<v Speaker 1>You better fix it a sap. How am I supposed

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<v Speaker 1>to wash my clothes?

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<v Speaker 3>Well, you know, there's the option of hand drying for

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<v Speaker 3>the time being or going down to the laundromat?

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<v Speaker 1>Does that? That's why I ordered the washer dryer so

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<v Speaker 1>I wouldn't have to go to the laundromat. You're going

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<v Speaker 1>to come today and put a washer dryer in my house,

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<v Speaker 1>that's what you're gonna do.

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<v Speaker 2>Well, no, ma'am, it's not going to happen today. I'm

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<v Speaker 2>just being real with you.

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<v Speaker 1>That's gonna happen today, all right?

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<v Speaker 2>We can drop it off today.

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<v Speaker 3>But since it's going to be a second delivery, we're

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<v Speaker 3>gonna have to charge you. Find I'm not paying for Well,

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<v Speaker 3>that's the point of the delivery.

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<v Speaker 1>I don't want to hear. All I want to know

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<v Speaker 1>is that you're delivering my damn washer and dryer right now.

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<v Speaker 1>You're on your way to my house. Don't call my

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<v Speaker 1>house back unless you have my washer and dryer. Hello, mom?

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<v Speaker 1>What twy? The guy is supposed to be on his

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<v Speaker 1>way to pick up the extra washer that he delivered

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<v Speaker 1>and give me a dryer. Did you check the online order?

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<v Speaker 1>Are you sure you ordered it right? What the hell

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<v Speaker 1>you mean? Did I order reports? I had ordered it right,

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<v Speaker 1>I hadn't check it. I got a confirmation. What do

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<v Speaker 1>you think I am? Your father? Yeah, I'm not saying

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<v Speaker 1>all that. I'm just saying, you know, people made mistakes,

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<v Speaker 1>some songs just why they make a mistake. Well, clearly

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<v Speaker 1>someone made a mistake and not me. The store made

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<v Speaker 1>a mistake.

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<v Speaker 2>All right, So what are we gonna do for you?

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<v Speaker 1>We're gonna give me my washer and dryer. That's what

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<v Speaker 1>they're gonna do. He said he's gonna bring it the

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<v Speaker 1>better be on his way go down to that store.

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<v Speaker 1>You could just hang the clothes. Hang the clothes. Why

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<v Speaker 1>don't you come and hang them? You don't want to

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<v Speaker 1>do anything in the house. You got suggested. You don't

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<v Speaker 1>know it all, and it's not my job. A job.

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<v Speaker 1>You don't do anything in the damn hound. You do

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<v Speaker 1>it over the time, so you know, I'll figure that's

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<v Speaker 1>your duty and like you know what my job is

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<v Speaker 1>to pick out the Troyes. I'm sorry you've figured it

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<v Speaker 1>my duty because you're lazy ass doesn't want to do anything.

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<v Speaker 1>You could just hang the dryers. Mom, you don't go

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<v Speaker 1>to Edward the fifteen. You have to like a baby.

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<v Speaker 1>You're the one acting like a little can you after

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<v Speaker 1>like a tanyar old? What look kind of crazy is

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<v Speaker 1>that we're not back in the nineteen twenties. I'm not

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<v Speaker 1>hanging up chat okay, I don't know the washer and

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<v Speaker 1>drawer and I want it today. A matter of fact,

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<v Speaker 1>you're right here. I'm not the stupid at you right

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<v Speaker 1>now hanging clothes.

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<v Speaker 3>Joyce with it and Joyce, my name is Garrett from

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<v Speaker 3>Elvis Duran in the Morning Show. And you's got a

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<v Speaker 3>phone taped by your son. I got a phone that

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<v Speaker 3>your son emailed us saying that you were having some

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<v Speaker 3>trouble with your washer combo was a joke.

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<v Speaker 1>Elee, You're better now come home. After you said you

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<v Speaker 1>know I love you, it's a joke. I'll show you

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<v Speaker 1>a joke, and you see your clothes on the front lawn.

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<v Speaker 2>The Elvis Duran phone tap.

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<v Speaker 1>This phone tap was pre recorded with permission granted by

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<v Speaker 1>all participants.

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<v Speaker 3>The Elvis Duran phone tap only on Elvis Duran in

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<v Speaker 3>the Morning Show