1 00:00:00,040 --> 00:00:02,920 Speaker 1: Today, we call a longtime employee at the mall. And 2 00:00:03,040 --> 00:00:06,000 Speaker 1: this is a woman who's been there for decades, so 3 00:00:06,080 --> 00:00:09,000 Speaker 1: she's seen it all and heard it all. But I 4 00:00:09,080 --> 00:00:12,640 Speaker 1: promise she's never had a customer complaint quite like this. 5 00:00:13,200 --> 00:00:18,080 Speaker 1: When Brooke puts on her irrationally angry mom hat aka 6 00:00:18,239 --> 00:00:22,279 Speaker 1: her normal hat, she goes off about what she saw 7 00:00:22,320 --> 00:00:25,120 Speaker 1: at the shopping center the other day that scarred her 8 00:00:25,200 --> 00:00:26,520 Speaker 1: children for life. 9 00:00:26,640 --> 00:00:28,120 Speaker 2: I don't know how they're going to come back from it. 10 00:00:28,720 --> 00:00:31,080 Speaker 1: So Brook's looking for a pound of flesh and she's 11 00:00:31,160 --> 00:00:36,839 Speaker 1: not backing down. In your phone, tap right now. 12 00:00:38,760 --> 00:00:41,519 Speaker 3: Thank you for calling Side Galleria. This is Eileen. How 13 00:00:41,520 --> 00:00:42,159 Speaker 3: can I help you? 14 00:00:42,360 --> 00:00:45,080 Speaker 2: Yeah, I'd like to file an official complaint with management. 15 00:00:45,159 --> 00:00:47,640 Speaker 2: So who do I need to speak to? Ma'am? 16 00:00:47,680 --> 00:00:51,360 Speaker 3: I'm so sorry you've had such a bad experience. What 17 00:00:51,360 --> 00:00:53,400 Speaker 3: can I do to help you? And I will expedite 18 00:00:53,400 --> 00:00:54,120 Speaker 3: this complaint. 19 00:00:54,320 --> 00:00:56,440 Speaker 2: Well, I'm going to tell you I was recently there 20 00:00:56,480 --> 00:01:01,400 Speaker 2: with my two sons, Timmy and Jimmy Junior. Hello, are 21 00:01:01,400 --> 00:01:02,320 Speaker 2: you even listening to me? 22 00:01:02,760 --> 00:01:06,000 Speaker 3: Give me a moment. Just please be nice. I'm definitely 23 00:01:06,000 --> 00:01:09,199 Speaker 3: taking down your complaint. Everything. Oh this is nice. 24 00:01:09,720 --> 00:01:11,120 Speaker 2: Wait till you hear what happened. 25 00:01:11,319 --> 00:01:12,240 Speaker 3: I'm listening, ma'am. 26 00:01:12,440 --> 00:01:14,559 Speaker 2: So me and my boys were enjoying our Annie Dance 27 00:01:14,600 --> 00:01:19,240 Speaker 2: pretzels when I saw an absolutely horrific scene in one 28 00:01:19,240 --> 00:01:20,720 Speaker 2: of your courtyards. 29 00:01:21,240 --> 00:01:22,360 Speaker 3: Okay, what happened. 30 00:01:22,800 --> 00:01:27,040 Speaker 2: It's a fountain with four statues of young boys, all 31 00:01:27,080 --> 00:01:31,800 Speaker 2: with their girkins out. Oh you want me to say it? 32 00:01:31,840 --> 00:01:33,000 Speaker 2: Is that what you want? 33 00:01:33,560 --> 00:01:35,000 Speaker 3: I don't know what you're talking about. 34 00:01:35,120 --> 00:01:38,959 Speaker 2: You're vile and crude. Statue of four young boys relieving 35 00:01:38,959 --> 00:01:41,880 Speaker 2: themselves into the water, does that reabel? 36 00:01:42,600 --> 00:01:44,440 Speaker 3: Well, it's just a statue, ma'am. And it's just a 37 00:01:44,480 --> 00:01:47,000 Speaker 3: water fountain. It's been there, I mean, so you know 38 00:01:47,120 --> 00:01:47,560 Speaker 3: about it. 39 00:01:48,000 --> 00:01:50,160 Speaker 2: Yeah, you know exactly what I'm talking about. 40 00:01:50,520 --> 00:01:53,680 Speaker 3: Yes, it's kind of protected by the city because it's 41 00:01:53,720 --> 00:01:55,000 Speaker 3: considered like a landmark. 42 00:01:55,120 --> 00:01:59,680 Speaker 2: Okay, may I remind you the mall is a family environment. 43 00:02:00,240 --> 00:02:02,880 Speaker 3: I understand your complaint, but it's just a statue. And 44 00:02:03,000 --> 00:02:06,000 Speaker 3: when it comes to boys relieving themselves in fountains and waters, 45 00:02:06,000 --> 00:02:07,920 Speaker 3: and you know, you see it everywhere. 46 00:02:08,000 --> 00:02:10,640 Speaker 2: Oh, I wish my boys hadn't seen it, because you 47 00:02:10,720 --> 00:02:11,280 Speaker 2: know what they do. 48 00:02:11,400 --> 00:02:14,399 Speaker 3: Now. I don't, ma'am, I don't even know. I don't 49 00:02:14,400 --> 00:02:15,800 Speaker 3: even know if I should know what they do. 50 00:02:16,000 --> 00:02:18,519 Speaker 2: Well, take some notes. Because of your r rated fountain 51 00:02:18,560 --> 00:02:21,200 Speaker 2: of mischief, they think it's okay to whip out their 52 00:02:21,240 --> 00:02:24,960 Speaker 2: little shish kabobs and pee wherever they want. What do 53 00:02:25,000 --> 00:02:25,840 Speaker 2: you have to say to that. 54 00:02:26,360 --> 00:02:31,920 Speaker 3: Well, that's probably a parenting issue. Excuse me, not so 55 00:02:32,040 --> 00:02:34,080 Speaker 3: much small issues. Excuse me. 56 00:02:34,520 --> 00:02:37,760 Speaker 2: It's only happened since they saw your freaky fountain. 57 00:02:38,320 --> 00:02:42,239 Speaker 3: Okay, ma'am, ma'am, I understand your complaint. I will don't understand. 58 00:02:42,440 --> 00:02:44,400 Speaker 2: They took out their little JoJo's while I was at 59 00:02:44,400 --> 00:02:46,560 Speaker 2: the atmuse. 60 00:02:45,520 --> 00:02:46,959 Speaker 3: That's not my fault, ma'am. 61 00:02:47,000 --> 00:02:49,600 Speaker 2: Then again in the middle of the grocery store, again 62 00:02:49,720 --> 00:02:52,280 Speaker 2: not my fault, and on each other while we were 63 00:02:52,360 --> 00:02:53,359 Speaker 2: riding the bus. 64 00:02:54,000 --> 00:02:56,600 Speaker 3: Now that's just a little bit more information I need 65 00:02:56,639 --> 00:02:57,800 Speaker 3: to know. Do you know? 66 00:02:58,200 --> 00:03:01,000 Speaker 2: Do you know how embarrassing it is as a mother 67 00:03:01,280 --> 00:03:03,760 Speaker 2: when I need to apologize as my kids attempt to 68 00:03:04,000 --> 00:03:07,359 Speaker 2: wash the neighbor's car. I'm using their quotes when I 69 00:03:07,360 --> 00:03:08,639 Speaker 2: say wash. 70 00:03:08,680 --> 00:03:11,239 Speaker 3: Look, I know you want to blame your boys ping 71 00:03:11,320 --> 00:03:13,800 Speaker 3: on everything on the mall's fault, but I don't believe 72 00:03:13,840 --> 00:03:15,399 Speaker 3: it is our responsibility. 73 00:03:15,680 --> 00:03:18,280 Speaker 2: Really, because when I say stop. My boys look at 74 00:03:18,280 --> 00:03:21,720 Speaker 2: me saying mommy, why is it okay for the statue 75 00:03:21,800 --> 00:03:23,920 Speaker 2: kids at the mall to do it? Why can't I 76 00:03:24,000 --> 00:03:24,280 Speaker 2: do it? 77 00:03:24,320 --> 00:03:27,040 Speaker 3: On mem Oh my god, I think. 78 00:03:26,880 --> 00:03:28,760 Speaker 2: You need to apologize to Mema. 79 00:03:29,360 --> 00:03:31,560 Speaker 3: I don't know who Mema is, and I really don't. 80 00:03:31,680 --> 00:03:33,320 Speaker 3: I'm not going to say anything to that person. 81 00:03:33,440 --> 00:03:35,400 Speaker 2: Well, what am I supposed to say to my boys? 82 00:03:36,280 --> 00:03:38,880 Speaker 3: Maybe you could explain to them that they are just 83 00:03:38,960 --> 00:03:42,760 Speaker 3: statues from hundreds of years ago, and no, they're just 84 00:03:42,760 --> 00:03:43,720 Speaker 3: just artwork. 85 00:03:43,920 --> 00:03:46,800 Speaker 2: So you want me to ruin their sense of childhood? Wonder? 86 00:03:47,440 --> 00:03:50,920 Speaker 3: Give me a break, Jenny, don't stop. Oh my god, 87 00:03:51,600 --> 00:03:55,680 Speaker 3: on the slot, this is not a water part. Can 88 00:03:55,720 --> 00:03:57,800 Speaker 3: I just take down your name and number and I 89 00:03:57,880 --> 00:03:59,400 Speaker 3: will follow it. 90 00:04:00,320 --> 00:04:02,880 Speaker 2: I will give you my name after I tell you 91 00:04:02,920 --> 00:04:05,520 Speaker 2: that you need to call that pervy sculptor who did 92 00:04:05,520 --> 00:04:07,600 Speaker 2: this in the first place and have them installed tiny 93 00:04:07,680 --> 00:04:10,280 Speaker 2: jurnals in the fountain so the boys are actually peen 94 00:04:10,360 --> 00:04:11,520 Speaker 2: into something appropriate. 95 00:04:12,080 --> 00:04:14,560 Speaker 3: Well, the sculptor's dead and has been dead. 96 00:04:15,000 --> 00:04:17,080 Speaker 2: Well that's gonna be a problem, isn't it. And by 97 00:04:17,080 --> 00:04:18,760 Speaker 2: the way, my name is Brooke from the radio show 98 00:04:18,800 --> 00:04:20,279 Speaker 2: Brooke A. Jeffrey in the Morning and this is a 99 00:04:20,320 --> 00:04:20,880 Speaker 2: phone tap. 100 00:04:23,640 --> 00:04:24,520 Speaker 3: Wait a minute, what. 101 00:04:28,800 --> 00:04:30,400 Speaker 1: I already mine? 102 00:04:32,400 --> 00:04:35,800 Speaker 3: Hi Eileen, It's just Brooke. I'm not Oh my god, 103 00:04:35,920 --> 00:04:38,040 Speaker 3: I'm like those people cannot be that crazy. But I 104 00:04:38,080 --> 00:04:40,599 Speaker 3: wasn't surprised your husband did set you up. 105 00:04:41,120 --> 00:04:43,160 Speaker 2: He said. More people have been coming back to the mall, 106 00:04:43,200 --> 00:04:45,960 Speaker 2: which is great, but more complaints are coming in because 107 00:04:45,960 --> 00:04:46,120 Speaker 2: of it. 108 00:04:47,080 --> 00:04:51,960 Speaker 3: Yeah, but this is the best complaint ever, So, I mean, the. 109 00:04:51,920 --> 00:04:54,800 Speaker 2: Tiny jurnals would be a really cute addition to that fountain, though. 110 00:04:56,240 --> 00:04:59,960 Speaker 3: Shorts. Yeah, wake up. 111 00:05:00,080 --> 00:05:02,280 Speaker 2: Every morning with foot tabs weekday mornings. 112 00:05:02,279 --> 00:05:05,080 Speaker 3: On the twenties, Brooke and Jeffrey in the morning