1 00:00:01,400 --> 00:00:06,760 Speaker 1: The Jebil Show on demand. It's another Jewil phone Frameyday Mornings. 2 00:00:07,000 --> 00:00:21,360 Speaker 1: That's twenties. Hello and Hello, this is Pete Pekins calling 3 00:00:21,520 --> 00:00:33,919 Speaker 1: from UPS looking for Melaney. Hey, Hi, this is Pete Eakins. 4 00:00:34,080 --> 00:00:36,880 Speaker 1: I'm calling from UPS looking for Melanie. Um. Apparently there's 5 00:00:36,920 --> 00:00:38,520 Speaker 1: been a problem with a package and you've been trying 6 00:00:38,520 --> 00:00:43,120 Speaker 1: to reach out to us, so I'm calling you to 7 00:00:43,200 --> 00:00:47,080 Speaker 1: try to help you out. Okay, Um, first of all, 8 00:00:47,080 --> 00:00:49,879 Speaker 1: you're you're from UP. You you work at UPS? Do you, 9 00:00:49,880 --> 00:00:52,519 Speaker 1: guys do a sing song hello to your customers? What 10 00:00:53,080 --> 00:00:55,320 Speaker 1: is that? No? No, No, that's just something I like 11 00:00:55,400 --> 00:00:57,600 Speaker 1: to do, just try to, you know, cheer people up. 12 00:00:57,640 --> 00:00:59,680 Speaker 1: I know you've you got a complaint or you're looking 13 00:00:59,680 --> 00:01:02,360 Speaker 1: for something or something's gone wrong. So I found that 14 00:01:02,400 --> 00:01:04,600 Speaker 1: if you sing a tune to people, they feel a 15 00:01:04,600 --> 00:01:08,120 Speaker 1: little bitter about things though. Anyway, Okay, yeah, okay, I 16 00:01:08,520 --> 00:01:14,360 Speaker 1: help you with Melanie. I'm sorry. Yeah, So if you're calling, Yes, 17 00:01:14,440 --> 00:01:16,280 Speaker 1: there is a package that I've been trying to track 18 00:01:16,319 --> 00:01:19,920 Speaker 1: down unsuccessfully with you guys. So let me give you 19 00:01:19,959 --> 00:01:23,360 Speaker 1: the address again and then you can track it and hopefully, UM, 20 00:01:23,880 --> 00:01:26,000 Speaker 1: you mean it when you say it'll be here. You 21 00:01:26,040 --> 00:01:29,120 Speaker 1: know tomorrow, which you've said twice before. Okay, well I've 22 00:01:29,160 --> 00:01:31,920 Speaker 1: never said that because I've never spoken with you directly. 23 00:01:31,959 --> 00:01:37,160 Speaker 1: I think you may your company, Yes, our company sometimes 24 00:01:37,360 --> 00:01:44,000 Speaker 1: you speak to a lot of different people. Are drunk 25 00:01:44,080 --> 00:01:46,920 Speaker 1: right now? Is that what's going on? I I I'm sorry? 26 00:01:46,959 --> 00:01:49,640 Speaker 1: Am I? Well? Yes? Are you drunk? Are you drunk 27 00:01:49,760 --> 00:01:51,960 Speaker 1: right now on the job? Is that what's going on? 28 00:01:52,040 --> 00:01:54,680 Speaker 1: To the singing and everything else? No, I don't drink 29 00:01:54,720 --> 00:01:57,320 Speaker 1: at all, never drank. Never. This isn't helpful, and the 30 00:01:57,440 --> 00:02:00,280 Speaker 1: singing is making it worse, to be honest, no, fence. 31 00:02:00,360 --> 00:02:03,520 Speaker 1: What I would like is to get an absolute yes 32 00:02:03,600 --> 00:02:05,040 Speaker 1: if the package is going to be here, and if 33 00:02:05,040 --> 00:02:07,880 Speaker 1: the package arrived yes, yeah, I really don't need it. 34 00:02:07,920 --> 00:02:13,480 Speaker 1: I really don't. Yes. She wants a yes. Okay, I'm 35 00:02:13,480 --> 00:02:16,280 Speaker 1: not going to listen to this anymore. Your supervisor, please, 36 00:02:16,400 --> 00:02:20,200 Speaker 1: I'd like to fix your supervisor. Is really all right? Well, 37 00:02:20,280 --> 00:02:23,720 Speaker 1: I will send ya over dum. I'm sorry, I'm so sorry. 38 00:02:24,080 --> 00:02:26,320 Speaker 1: I'm sorry. I'm hold and send you right over there 39 00:02:26,360 --> 00:02:28,240 Speaker 1: right now? A right, one second, I did be crazy 40 00:02:28,560 --> 00:02:38,239 Speaker 1: one second? Please this tyler, I'm gonna help you. Is 41 00:02:38,280 --> 00:02:41,880 Speaker 1: this tyler? Are you? Are you Pete, supervisor, I am 42 00:02:41,919 --> 00:02:44,960 Speaker 1: the manager on duty, yes right now currently. Oh well, 43 00:02:45,040 --> 00:02:50,080 Speaker 1: I want to recommend that you fire your employee. Pete 44 00:02:50,800 --> 00:02:54,800 Speaker 1: pulled me up and started singing to me, wouldn't stop 45 00:02:54,840 --> 00:02:58,560 Speaker 1: singing to me. And I think, frankly, I think he h. 46 00:02:59,040 --> 00:03:01,160 Speaker 1: I think he was drawn. I think he was probably 47 00:03:01,200 --> 00:03:05,720 Speaker 1: definitely drunk and he was literally singing to me. Hum, okay, 48 00:03:06,200 --> 00:03:10,799 Speaker 1: I am hearing that you are not happy with Pete. 49 00:03:11,520 --> 00:03:16,120 Speaker 1: I am not happy. Mm hmmm, uh huh okay, what 50 00:03:16,280 --> 00:03:20,560 Speaker 1: is it? Maha? Okay? Well that is my personal customer 51 00:03:20,560 --> 00:03:25,359 Speaker 1: service style of active listening. M okay. So this is 52 00:03:25,840 --> 00:03:28,440 Speaker 1: this is outrageous. Have you heard a word that I've said? 53 00:03:29,120 --> 00:03:34,120 Speaker 1: Have you heard anything I've said? Mm hmmm, uh huh okay. 54 00:03:34,240 --> 00:03:36,560 Speaker 1: Let me speak to your boss. Okay. Well I would 55 00:03:36,560 --> 00:03:37,920 Speaker 1: love to do that for you, but I just can't 56 00:03:37,960 --> 00:03:39,520 Speaker 1: seem to do I can't do that for you because 57 00:03:39,520 --> 00:03:43,840 Speaker 1: this is a prank phone called Maha, okay, what what? 58 00:03:43,840 --> 00:03:45,920 Speaker 1: What what do you? What do you work? Prank? I said, 59 00:03:45,920 --> 00:03:47,760 Speaker 1: this is actually Jewel from the Jewels Show doing a 60 00:03:47,760 --> 00:03:50,280 Speaker 1: phone prank on you and your husband. James say, you up? 61 00:03:51,160 --> 00:03:54,040 Speaker 1: Wait what talking about? What kind of prank? Who is 62 00:03:54,040 --> 00:03:56,520 Speaker 1: it not up? No, it's not. He said. You've been 63 00:03:56,560 --> 00:03:58,440 Speaker 1: going crazy trying to track down this package, and you 64 00:03:58,480 --> 00:04:00,560 Speaker 1: haven't been getting you help, any help from customer service, 65 00:04:00,600 --> 00:04:03,040 Speaker 1: so I figured, why not call you and sing your 66 00:04:03,080 --> 00:04:08,960 Speaker 1: problems away. Oh my gosh, that was the most frustrating 67 00:04:09,120 --> 00:04:13,480 Speaker 1: experience I have ever had. Okay, oh my god. The 68 00:04:13,640 --> 00:04:15,080 Speaker 1: Jewel Show on demand