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Speaker 1: An. Hello, all right, I was looking for David. Listen.

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Speaker 1: See hi David. My name is Seth McElroy and I

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Speaker 1: work at Visa. How are you today? I'm good? How

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Speaker 1: are you good? Good? Listen, we were looking at the

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Speaker 1: current activity on your card. We believe that someone has

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Speaker 1: compromised your account. I just need to verify some charges

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Speaker 1: with you, if that's okay. Uh, yeah, when did this happen? Well, yesterday,

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Speaker 1: around two o'clock, someone used your card at Nordstrom to

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Speaker 1: buy a two hundred dollars sweater. Oh well, yeah that

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Speaker 1: was me, that was you. Yeah, okay, you're sure about that? Yeah? Yeah, okay. Uh.

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Speaker 1: We track your spending habits and there's nothing in your

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Speaker 1: past purchasing history that says you should even be going

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Speaker 1: into a store like that. You know, a little more

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Speaker 1: high end than what you're used to. Yeah. No, it's

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Speaker 1: okay if I go into a store like that. Thanks,

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Speaker 1: I guess I'll mark the sweater purchase is accepted. Is

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Speaker 1: that right? Yeah, I bought the sweater. I appreciate that

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Speaker 1: you are looking out for me, but it's okay. If

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Speaker 1: I can spend my money the way I spend it.

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Speaker 1: The next charge that I wanted to talk to you about.

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Speaker 1: Was the seventy five dollars at this restaurant? Yeah that's

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Speaker 1: not that's not you, right, That is me? Yeah, it

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Speaker 1: is me. I'm sorry for being blunt, but I did it.

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Speaker 1: Wouldn't even imagine they'd let you into a nice restaurant

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Speaker 1: like that, you know, I mean, what are you saying?

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Speaker 1: You know? I just this is what you're paid to do.

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Speaker 1: This is your job to call people. This is how

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Speaker 1: you handle like fraud protection. Yeah, we just call up

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Speaker 1: and verify charges. I'm not talking about I'm not talking

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Speaker 1: about we. I'm not talking about you as a company.

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Speaker 1: I appreciate that. I'm talking about you as a person.

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Speaker 1: This is what you think doing a good job is.

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Speaker 1: Calling to call me up and tell me that I

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Speaker 1: shouldn't be allowed in nice stores or nice Mordstrom is

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Speaker 1: like such a nice story that you think I should

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Speaker 1: be turned away at the door. I just don't want

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Speaker 1: you to be offended. Our database is class FID you

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Speaker 1: as working poor. So it's it's not your fault. I mean,

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Speaker 1: it's classified me as as working poor. That's a that's

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Speaker 1: a level that you have on your thing. Yes, when

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Speaker 1: I pull up your profile that as a WP right next.

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Speaker 1: You know, I don't want to cancel my I'm going

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Speaker 1: to cancel my account with you. I don't want you guys. Oh,

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Speaker 1: I'd hate for you. I'd hate for you to do that, sir.

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Speaker 1: Please don't cancel you really, I would hate for you

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Speaker 1: to keep your job. You don't call people out of

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Speaker 1: the blue and say, oh, yeah, you look kind of

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Speaker 1: like you're you don't you can't afford a sweater. I

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Speaker 1: didn't say you couldn't afford a sweater. I said you

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Speaker 1: couldn't afford that sweater. That's a twenty dollars letter? Are

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Speaker 1: you serious? Right now? Had you been going to another place,

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Speaker 1: I don't know, it's like nineteen twenty bucks, probably wouldn't

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Speaker 1: have been flagged. You see, I need to explain myself

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Speaker 1: to you right now. Okay, I don't need to explain

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Speaker 1: why I bought that sweater at that store when I did.

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Speaker 1: I did. That's all you need to know. We clearly

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Speaker 1: credit card. It's my money. I'll spend it how I

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Speaker 1: want to, all right, But if you just, you know,

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Speaker 1: continue to live within your means and not I live

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Speaker 1: within my means. I live within my mean. My means

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Speaker 1: are none of your business. I do fine, thank you. Sex.

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Speaker 1: Don't tell me where I should be living, what should

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Speaker 1: I should be shopping or anything like that. I live

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Speaker 1: within my means, I would make a good living, and

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Speaker 1: I take care of my family. Jesus, what is the

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Speaker 1: matter with you, sir? Well, I apologize for upsetting you.

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Speaker 1: Like I said, I just wanted to check on those charges. Yeah,

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Speaker 1: I know what you just wanted to do. You've done it.

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Speaker 1: Are we through? Before I do? Let you go, sir,

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Speaker 1: I need to ask you if you were satisfied with

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Speaker 1: my service today? Did I did? I? Please? As? Are

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Speaker 1: you kidding me? Are you kidding me? Listen to me

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Speaker 1: talking to you? Well, it's a survey that we do

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Speaker 1: at the end of these phone calls, just to make

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Speaker 1: sure that we've provided good customer service. What's the lowest

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Speaker 1: score you can get? Is there a check mark for angered?

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Speaker 1: Is there something I could have done better to serve you? Yeah?

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Speaker 1: Is there a box tomorrow? Don't be a douchebag? Can

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Speaker 1: you put that down? All those suggestions are good. I'm

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Speaker 1: gonna go ahead and check you down as a just

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Speaker 1: been phone tapped box though, if that's If that's okay,

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Speaker 1: with you. What is that it means that this is

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Speaker 1: a joke. It's actually jewel from Brook and Jewel in

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Speaker 1: the morning. I'm moving ninety two point five doing a

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Speaker 1: phone tap on you. Oh my god, your wife Paula

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Speaker 1: set you up. She said she was giving you a

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Speaker 1: hard time for spending too much money at the mall

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Speaker 1: the other day. I can't believe you in that. So

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Speaker 1: now that you know it's a joke, do you want

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Speaker 1: to change your customer satisfaction Survey answer? Absolutely not. I'm

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Speaker 1: actually still angry with you and i still want to

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Speaker 1: punch you in the face. Wake up every morning with

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Speaker 1: Jebil phone taps weekday mornings on the twenties, on Ruining

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Speaker 1: ninety two point five,