WEBVTT - Hey Elon, Hire a Receptionist!  

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<v Speaker 1>Heylon take some of those freaking billions in higher on receptionist.

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<v Speaker 1>It's one more thing.

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<v Speaker 2>I'm all for elon loss taking games for all directions

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<v Speaker 2>these days.

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<v Speaker 1>So quick stock thing I am. I'm very young, in

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<v Speaker 1>many years from retirement, so I don't follow the stock

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<v Speaker 1>market on a daily basis. I mean, I got my

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<v Speaker 1>four one K, I got my you know, my investments

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<v Speaker 1>and I assume I don't need to touch them are

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<v Speaker 1>quite for quite some time.

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<v Speaker 2>The way Joe shuddered at the way you said that, very.

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<v Speaker 1>Young, But how many people know this? The economic growth,

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<v Speaker 1>the stock market gains of the last couple of years

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<v Speaker 1>are almost entirely because of the magnificent seven stocks seven stocks,

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<v Speaker 1>although the records that we set on a regular basis

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<v Speaker 1>are because of Google, Amazon, Apple, Facebook, Microsauce and video.

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<v Speaker 1>And that's it. I mean, that's almost the entirety of

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<v Speaker 1>the giant stock market gain that's made everybody feel wealthy

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<v Speaker 1>and all to talk about the successful economy and blah

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<v Speaker 1>blah blah. All the ripple effects of the stock market

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<v Speaker 1>records and how great things are going, are really these

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<v Speaker 1>seven tech stocks?

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<v Speaker 2>That is sobering.

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<v Speaker 1>I'd say, given that, for instance, Tesla's dropped by fifty

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<v Speaker 1>percent since December, and it was built on a gesture anyway,

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<v Speaker 1>so it could fall on a gesture. I would think

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<v Speaker 1>sentiment much more than earnings, right, I think that's interesting, Okay,

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<v Speaker 1>which leads me into Elon Wanst. I hire a freaking receptionist.

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<v Speaker 1>So I was test driving some Tesla's the other day,

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<v Speaker 1>and everything that comes out of Silicon Valley, they're trying

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<v Speaker 1>to get away from human beings as much as possible

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<v Speaker 1>and have everything be on line or an app. We

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<v Speaker 1>all know that noticed and for some stuff that works,

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<v Speaker 1>but not everything, and maybe someday all will work, but

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<v Speaker 1>it's not there yet, and it's driven me crazy as

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<v Speaker 1>a Tesla driver that you can't get a hold of

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<v Speaker 1>a human being ever. It's just impossible. If you actually

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<v Speaker 1>have a question about something, you can do all kinds

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<v Speaker 1>of really cool things, like I can you know, I

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<v Speaker 1>could go in and order a car the way I

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<v Speaker 1>want it and have it delivered to my home like

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<v Speaker 1>in a couple of days without ever talking to anybody.

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<v Speaker 1>Or everything you do online in the PaperWorks, I mean,

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<v Speaker 1>so many service appointments, all kinds of stuff that's just

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<v Speaker 1>amazingly efficient, but like, if you have a question outside

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<v Speaker 1>of that, you can't talk to a human being.

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<v Speaker 2>Now, well, I tell I tell you what this is

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<v Speaker 2>strictly apocketphal tale made up from my fertile imagination. But

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<v Speaker 2>say you had a I don't know a company series

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<v Speaker 2>of companies that eliminated like all the HR people, and

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<v Speaker 2>you had a portal instead, you had a website right

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<v Speaker 2>post to click on, and the only blank way anything

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<v Speaker 2>ever happens is when you give up because it never works,

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<v Speaker 2>and you call the number and the human who is

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<v Speaker 2>a backup to the main system says, oh, yeah, we

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<v Speaker 2>can take care of that.

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<v Speaker 1>That's exactly the example, except for with the Silicon Valley crowd,

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<v Speaker 1>including right Elon and Tesla, they don't have that human backup.

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<v Speaker 1>That doesn't exist point exactly.

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<v Speaker 2>So that takes some balls.

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<v Speaker 1>So if you end up in one of those things

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<v Speaker 1>where it's not accepting your password or it says we

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<v Speaker 1>already have that address, please you to create a new

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<v Speaker 1>account or whatever, you know, just one of those things

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<v Speaker 1>that drive you there's nobody to call. Along those lines,

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<v Speaker 1>I booked a test drive with a couple of different

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<v Speaker 1>Teslas because I'm thinking about getting out of mine is

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<v Speaker 1>my Behemoth son is too tall to sit in the

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<v Speaker 1>back seat now, and I need a car that they

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<v Speaker 1>all fit in. So I'm either going to get the

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<v Speaker 1>X with more legroom or the cyber truck. So another

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<v Speaker 1>one of the examples of it working well went on

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<v Speaker 1>the app booked a demo gazillion different times, but multiple

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<v Speaker 1>locations book demos, show up car is there ready for

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<v Speaker 1>me to go as soon as I walk, as soon

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<v Speaker 1>as I park and walk up to it, and then

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<v Speaker 1>and a salesperson just logs me in and I'd drive off.

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<v Speaker 1>It's I mean, it could.

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<v Speaker 3>It's so amazing And the only human interaction is the

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<v Speaker 3>salesperson logging you in.

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<v Speaker 1>And I wouldn't even have to do that if I

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<v Speaker 1>didn't want to. But I'm interested in buying these vehicles,

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<v Speaker 1>and uh, nobody rides with me. You got a half

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<v Speaker 1>hour to do whatever you want. You just go driving

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<v Speaker 1>around because if you put all your information in there,

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<v Speaker 1>it's really really cool. Anyway, on this particular one, he said,

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<v Speaker 1>we can't find the key. It's the key for a

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<v Speaker 1>Tesla is like a credit card unless you have the app.

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<v Speaker 1>And we can't find the key, he said, I'll unlock it.

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<v Speaker 1>For you. You can go driving around, just don't get

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<v Speaker 1>out or you'll be locked out. Okay, I don't need

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<v Speaker 1>to get up. I get in the truck. Me and

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<v Speaker 1>Henry are in the cyber truck. We're out driving around.

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<v Speaker 1>I really love this thing. The stereo is awesome. But

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<v Speaker 1>I'm driving around, but my seat's too far back and

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<v Speaker 1>the steering wheels too far up. So I pull over

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<v Speaker 1>to adjust that stuff. And it won't let me drive

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<v Speaker 1>after that for some reason because I don't have the

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<v Speaker 1>key and I.

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<v Speaker 2>He didn't get out, You just like put it in part.

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<v Speaker 1>Right, But and you didn't turn the car off. No, Well,

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<v Speaker 1>you don't really turn a Tesla on, right, don't. It's

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<v Speaker 1>always on basically anyway.

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<v Speaker 2>Also, that drained the battery.

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<v Speaker 1>I pull over. I just my stringle whenever like that,

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<v Speaker 1>and then I can't put it back and drive again.

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<v Speaker 1>And uh. And We're a long way from the dealership

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<v Speaker 1>on Interstate eighty in the Bay Area and I'm just

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<v Speaker 1>pulled over to the side of the road, cars driving

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<v Speaker 1>by that sort of thing, and uh, And I think, okay, well,

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<v Speaker 1>and I knew this is going to be a problem.

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<v Speaker 1>I got to try to call the dealership. It is impossible.

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<v Speaker 1>I've tried this before alongside the road with a flat

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<v Speaker 1>tire or various things. It's impossible. And I tried for

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<v Speaker 1>twenty minutes, and I finally told Henry, I said, we're

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<v Speaker 1>gonna gett We're gonna get a lift. So I order

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<v Speaker 1>a lift, you know, the uber type company, only it's

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<v Speaker 1>called Lyft. And he comes and picks me up alongside

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<v Speaker 1>the road and they take me back to the test

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<v Speaker 1>of dealership and they dropped me off and I said,

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<v Speaker 1>your cyber truck is about ten miles that way along

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<v Speaker 1>eyeside to I eighty. You might want to go get it.

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<v Speaker 1>And they looked all panicked and everything like that. I said,

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<v Speaker 1>I wouldn't let me drive, and I couldn't call anybody.

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<v Speaker 1>I was so freaking mad, and I thought, have a

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<v Speaker 1>GD receptionist. How much would that cost you? One human

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<v Speaker 1>being that can answer the phone, make a minimum wage

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<v Speaker 1>throughout the day, elon one freaking human being. But it's funny.

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<v Speaker 1>The Uber driver who picked me up, and this is

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<v Speaker 1>what made me really think about it. It's the Silicon

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<v Speaker 1>Valley myopic view of the world. The Uber driver guy,

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<v Speaker 1>I said, I told him what happened. He said, that's

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<v Speaker 1>the way it is with this company. I said, it's fine,

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<v Speaker 1>you can do everything through the app. You log in

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<v Speaker 1>your hours and you pick up your car and blah

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<v Speaker 1>blah blah, and you get paid in your fun. But

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<v Speaker 1>if you ever need to talk to anybody, impossible. They're

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<v Speaker 1>no human beings anywhere. And it's so the Silicon Valley's

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<v Speaker 1>got this view that we just flat don't need humans.

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<v Speaker 1>You can do everything through the app. And I wish

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<v Speaker 1>they'd recognize that we're not there yet. Maybe we bill

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<v Speaker 1>be some day with AI that can solve more complicated problems,

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<v Speaker 1>but we're just not And it makes me not makes.

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<v Speaker 2>Me yeah, yeah, there their self regard their belief that

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<v Speaker 2>they can code their way to solve anything confronting humanity,

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<v Speaker 2>and it's it's hubris.

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<v Speaker 1>There is there is a There is a Hubris and

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<v Speaker 1>we're smarter than the world thing going on with the

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<v Speaker 1>Silicon Valley crowd. That scares me a bit.

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<v Speaker 2>Combine that with the U is there a name for this?

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<v Speaker 2>We've talked about it through the years. You have somebody

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<v Speaker 2>who already understands the system, use the system, and then

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<v Speaker 2>they say, yep, consumers will be fine with this. You know,

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<v Speaker 2>the guy like wrote the programming is clicking around the website. Yeah,

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<v Speaker 2>this website perfect. Then you was somebody who has no

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<v Speaker 2>idea what you jump on the website, and it's utterly

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<v Speaker 2>unclear to you where to go? Where where am I

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<v Speaker 2>supposed to click? What's what's? None of these menu items

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<v Speaker 2>are like real world terminology for what I want to do.

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<v Speaker 1>Well, that's a UI problem because I know somebody who

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<v Speaker 1>used to do that for various companies in Silicon Valley

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<v Speaker 1>User interface and there are people that that's their job.

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<v Speaker 1>But like the person I know who did that was

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<v Speaker 1>such a brainiac computer nerd. I mean they didn't they

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<v Speaker 1>didn't think about it the way normal people think. Sit

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<v Speaker 1>down and look at an app. You know, so it's

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<v Speaker 1>the dropdown menu. Where's the drop done up there? You

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<v Speaker 1>click on this and you bring it. I would have

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<v Speaker 1>never known that unless you showed me. I would have

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<v Speaker 1>never figured that out.

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<v Speaker 3>Yeah, you have these companies that like assume they know

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<v Speaker 3>the problems you're having. Like I had this issue with

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<v Speaker 3>DoorDash recently where something went wrong with you.

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<v Speaker 1>Another example, good luck trying to called door dash.

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<v Speaker 3>Yeah, and you go on there and you click help

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<v Speaker 3>and then they have a series of options of what

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<v Speaker 3>they think might have gone wrong, and you're like, it's

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<v Speaker 3>none of these.

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<v Speaker 1>Ye oh, that makes me insane. Here are the seven

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<v Speaker 1>things that could have happened to you? No, and then

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<v Speaker 1>they send you.

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<v Speaker 3>They send you to the frequently asked question did this help? No,

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<v Speaker 3>it didn't help, Thank you.

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<v Speaker 2>Yeah.

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<v Speaker 1>God. We had a funny video we were all enjoying

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<v Speaker 1>the other day of Larry David screaming it's Siri in

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<v Speaker 1>his car because they couldn't book a restaurant or something

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<v Speaker 1>like that. But I have I have actually done that

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<v Speaker 1>many times when they when when the nice computer voice

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<v Speaker 1>lady says to you, are you satisfied with your experience?

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<v Speaker 1>Not having satisfied with my experience? You got? It makes

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<v Speaker 1>you so mad?

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<v Speaker 2>You know, I got an example, but I don't. I

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<v Speaker 2>find myself not even wanting to bring it up because

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<v Speaker 2>I feel the texhaustion flood over me. And that's some

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<v Speaker 2>you know, fairly complicated music recording software that I use.

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<v Speaker 2>There's something you know, I'm trying to figure out how

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<v Speaker 2>to do. And if you even Google like her search, sorry,

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<v Speaker 2>I don't Google anymore. They're evil.

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<v Speaker 3>Uh.

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<v Speaker 2>If you do a search on this software, this problem.

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<v Speaker 2>It'll take you to like a message board that has

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<v Speaker 2>videos posted by anonymous yeaus, right, some of which are

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<v Speaker 2>conceivably relevant to the problem, but most of which are not,

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<v Speaker 2>And you'd have to watch every single one of them.

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<v Speaker 2>And it's just, how do you not have some sort

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<v Speaker 2>of in essence as searchable manual?

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<v Speaker 1>Why do you know?

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<v Speaker 2>Is that not cool these days? Better to have a

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<v Speaker 2>forum of users who may or may not have any

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<v Speaker 2>idea what they're effing talking about.

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<v Speaker 1>Yes, now, I suppose any of these Silicon Valley geniuses

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<v Speaker 1>would say to me, there's a reason where the seven

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<v Speaker 1>most valuable companies in the world. We know what we're doing.

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<v Speaker 1>Trust us. But god dang it, Oh, I just I

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<v Speaker 1>can't imagine you can't call a human being at the location.

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<v Speaker 1>I mean, it's just it's not physically possible. That's nuts,

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<v Speaker 1>isn't it.

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<v Speaker 3>That's exhausting.

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<v Speaker 2>I think you went above and beyond the call of

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<v Speaker 2>duty going back to the dealership and telling them what happened,

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<v Speaker 2>although you know you don't want to be have the

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<v Speaker 2>red and blue lights in front of your house.

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<v Speaker 1>Just take a left home, leave there underrest.

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<v Speaker 2>For grand theft. Auto mccuay whoa, whoa, whoa, whoa.

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<v Speaker 1>Well, the car I drove was still at the dealership,

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<v Speaker 1>so I had because I showed up in a car,

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<v Speaker 1>so I had to go back to get my car. Otherwise, Yeah,

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<v Speaker 1>I would have just gone home. This is your problem.

0:11:12.000 --> 0:11:13.480
<v Speaker 1>Sounds like a you problem to me.

0:11:13.800 --> 0:11:19.080
<v Speaker 2>Yeah, exactly, exactly. Elon, have one of your many children.

0:11:19.120 --> 0:11:22.319
<v Speaker 2>Man the Swiss board. Huh, get a little shot. Labor

0:11:22.400 --> 0:11:23.080
<v Speaker 2>gone why not?

0:11:24.880 --> 0:11:26.559
<v Speaker 1>Well, I guess that's it.