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Speaker 1: It's that time time, time, time, lucking load.

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Speaker 2: Michael Varry Show is on the air. Here's Johnny. I

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Speaker 2: am the danger. I am the one who knocks. We'll

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Speaker 2: do it lot, and we'll do it live.

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Speaker 3: Last year I spent lord money on spilled liquor. There's

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Speaker 3: bars from one side of this world to the other.

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Speaker 3: Then you may you're talking to the rolics wearing diamond

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Speaker 3: ring wearing jets, stealing who wheeling, dealing livings in right jet,

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Speaker 3: flying sun of a gun, and I'm having a hard time.

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Speaker 3: Hold me alegators, this book up, Saali, this one alful.

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Speaker 2: She can tell that away here that.

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Speaker 4: I was bad to the bowl, had the bowl, bad

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Speaker 4: of the bowl.

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Speaker 5: Bad of the bowl.

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Speaker 6: Let my dogs.

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Speaker 7: So now that'll be the end of it. I will

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Speaker 7: not look for you. I will not pursue you, but

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Speaker 7: if you don't I will look for you. I will

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Speaker 7: find you, and.

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Speaker 4: I will kill you.

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Speaker 6: A minute day.

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Speaker 5: I half that I'm bad of the bowl, bad of

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Speaker 5: the ball, bad.

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Speaker 2: I ray what again?

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Speaker 8: I get you?

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Speaker 2: I double day, Chuck, You're on the Michael Berry Show.

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Speaker 2: What say you, sir?

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Speaker 8: Hey, good day. I I just wanted to give a

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Speaker 8: shout out to one of your sponsors, the dun Fence.

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Speaker 2: Company, what'd they do.

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Speaker 8: Well? I passedor a church in Tomball and if we

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Speaker 8: had a tree on our property fall across the daycare

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Speaker 8: beside us on their fence and dun Fence Company came

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Speaker 8: out and they gave me a quote, not an estimate.

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Speaker 8: They gave me a quote. And when they were done,

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Speaker 8: everything was to the exact pending that they promised. I

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Speaker 8: can't tell you the amount of times, unfortunately, I've had

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Speaker 8: people come out and say that they were going to

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Speaker 8: do X, Y Z, and it was not only X,

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Speaker 8: Y and Z, but it was the element of p

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Speaker 8: much more in the cost. And I heard about the

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Speaker 8: dun Fince Company. Listening to your show.

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Speaker 2: I appreciate that. What's the name of your church?

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Speaker 8: It's the first free will Baptist church and tom Ball, Texas.

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Speaker 2: And how would you describe that? Is Is this a

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Speaker 2: non denominational.

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Speaker 8: No, sir. We are part of the free will Baptist denomination.

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Speaker 8: We believe that every man, woman and child has the

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Speaker 8: free will to accept Christ or reject Christ. And so

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Speaker 8: we were labeled free will Baptists a long time ago,

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Speaker 8: and we are an Armenian denomination and we believe in

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Speaker 8: the free choice of man to follow after Christ or

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Speaker 8: to reject Christ.

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Speaker 2: Y'all don't so, y'all don't like the Methodist y'all don't

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Speaker 2: have you know, baptized babies when they're just a little

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Speaker 2: bit of baby.

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Speaker 8: No, we we do do baby dedications. We believe that

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Speaker 8: it's not only the parents' responsibility, but the entire body

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Speaker 8: of Christ responsibility to help train a child up and

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Speaker 8: the way that they would go. And but we will

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Speaker 8: baptize someone after they believe that they have confessed their

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Speaker 8: sins to Christ, and they admit that Christ is the

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Speaker 8: Son of God, and they put their faith in trust

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Speaker 8: in Him. How long do we go?

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Speaker 2: Ahead? I'm sorry, ahead, and we.

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Speaker 8: Baptized as an outward profession of faith that this person

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Speaker 8: has given their trust in belief to Christ. Not that

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Speaker 8: baptism makes you a Christian. It's just an outward symbol.

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Speaker 2: Well have you pastored that church?

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Speaker 8: I've been pastoring here for just a little over four years.

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Speaker 2: And how long has the church been there?

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Speaker 8: I think the church that its present location has been

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Speaker 8: there maybe about twelve years. Their previous pastor retired I

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Speaker 8: think just a few months before COVID hit and they

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Speaker 8: were without a pass for quite a while. And my

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Speaker 8: wife and I relocated from Virginia Beach, Virginia. It's kind

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Speaker 8: of a small shirts and uh, we just feel blessed

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Speaker 8: to be here. Pastor, I am a I'm bi vocational.

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Speaker 8: I'm considered a full time pastor, but I'm bi vocational.

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Speaker 2: So you have a day job, yes, I do. What

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Speaker 2: do you do in your day job?

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Speaker 8: I work for a company called Cheaters Creamery. It's an

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Speaker 8: ice cream store, just opened up back in July, and

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Speaker 8: I'm one of the managers there.

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Speaker 2: And where is that?

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Speaker 8: It's on the Windsor Point in the shopping center over

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Speaker 8: there where there's a Regal Cinema Texas roadhouse. It's just

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Speaker 8: off of the U. T forty nine access road.

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Speaker 2: And when will you call to the ministry at what age?

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Speaker 8: I am sixty three right now, and I have been

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Speaker 8: preaching since I was eighteen.

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Speaker 2: Oh well, oh well, we all have different gifts. As

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Speaker 2: a preacher, not a pastor, but as a preacher, what

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Speaker 2: would you say is your strength?

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Speaker 8: I've I just have a heart for people. Nothing shocks

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Speaker 8: me anymore where people are.

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Speaker 1: U.

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Speaker 8: And I think my strength is discommunicating a gift the

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Speaker 8: same way that I talk a lot about the ice

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Speaker 8: cream shop that I work at and try to get

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Speaker 8: customers to come there. I try to get people to

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Speaker 8: see their need for salvation and the Lord. And I

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Speaker 8: think the greatest compliment that I've been given by anybody

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Speaker 8: is that when I preachs that I'm good at giving illustrations.

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Speaker 2: So interesting and how has how is the ministry different?

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Speaker 2: What is a challenge that you have that people would

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Speaker 2: take for every field? Has it that people don't see

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Speaker 2: that you wouldn't expect?

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Speaker 8: I would say probably the greatest challenge today, especially in

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Speaker 8: what we would call a post COVID era, is is commitment.

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Speaker 8: There's so many things that buying for people's attention nowadays,

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Speaker 8: and and I'm talking about good people, you know, uh,

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Speaker 8: but but good people need the Lord as their savior

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Speaker 8: just as much as someone who would be down and

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Speaker 8: out would need the Lord.

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Speaker 2: More so than ever.

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Speaker 8: Yes, yes, very very true, very sure. But Michael, I

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Speaker 8: just wanted to tell you that I appreciate your show

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Speaker 8: and the sponsors that you gave, but especially the Stone

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Speaker 8: Finnish company. They did a great job for for my

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Speaker 8: church and U.

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Speaker 2: And it's not doesn't It doesn't have to be the case,

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Speaker 2: and it may not even I guess always be togad.

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Speaker 2: I can't think of an example. But they're also wonderful people.

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Speaker 2: It's a father son duo that that they were wonderful

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Speaker 2: human beings with a heart for people.

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Speaker 9: As you said, Welcome to Art Bell somewhere in time.

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Speaker 6: This is coast to coast, the east of the Rocky Yeast.

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Speaker 2: Called seven one three nine nine one.

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Speaker 9: Thousand, the west of the Rocky Years called seven one

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Speaker 9: three one thousand.

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Speaker 2: This is coast to coast.

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Speaker 6: From the high Deserts and the Kingdom of Nine and

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Speaker 6: the Great American Southwest, where it is basically dry.

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Speaker 2: I bed you.

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Speaker 6: Good evening, good morning, as the case may be, across

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Speaker 6: all the many time zones stretching from the Hawaiian a

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Speaker 6: Tannisian Island chains eastward across the Great Land to the

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Speaker 6: Caribbean and the US Virgin Islands, and worldwide on the Internet,

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Speaker 6: this is coast to coast am all night radio at

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Speaker 6: its best. Great to be here. I'm Art Bell. Tonight

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Speaker 6: we ask a simple question, why is the food pyramid

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Speaker 6: upside down? The USDA says it's about nutritional balance. But friends,

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Speaker 6: pyramids don't just accidentally flip themselves. Egypt didn't do it.

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Speaker 6: The Miyand surely didn't do it, and they were deep

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Speaker 6: in the mystical stuff. Now, let me read you this

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Speaker 6: email from Carl and de Moines art. If the food

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Speaker 6: pyramid is upside down, does that mean we are too? Carl,

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Speaker 6: you're asking the right questions, my friend. Let's go to

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Speaker 6: the phones flying three east of the rockies here on

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Speaker 6: the air, think about call.

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Speaker 10: I've been watching this.

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Speaker 2: For years, watching what exactly the old one?

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Speaker 10: They didn't update it now like a polarity, like the

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Speaker 10: earth magmatic feel. I'm like when you turn a map

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Speaker 10: upside down and you realize you've been walking out your

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Speaker 10: whole life.

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Speaker 2: And you're saying, this isn't about diet, about.

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Speaker 10: Orientation, what people eat? You can't tell me right straight thing.

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Speaker 10: You know exactly what happened when the upside Now.

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Speaker 6: I will say this, you're not the first caller to

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Speaker 6: bring up dimensions tonight.

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Speaker 10: It's already happening.

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Speaker 6: Carl, Appreciate the call. My friends, stay safe out there.

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Speaker 6: And here's where it gets interesting. What shape is a pyramid?

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Speaker 6: What shape is a pyramid? When you turn it over

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Speaker 6: a funnel, and what a funnels? Do they direct? They channel?

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Speaker 2: They control? Are we being.

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Speaker 6: Fed or being guided? Is this about nutrition or preparation?

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Speaker 6: Because you don't flip the food pyramid unless you're about

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Speaker 6: to flip the reality coming out next it's open lines.

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Speaker 2: If you felt strangely calmer after eating cheese at midnight,

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Speaker 2: Griffey Broccoli has been staring breaking. You're not alone. I'm

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Speaker 2: a ard bell and this is Coast to Coast Robert F.

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Speaker 2: Kennedy Junior this week leading the charge to flip the

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Speaker 2: food pyramid upside down. I sometimes think, and I have

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Speaker 2: to be careful not to get depressed about it. Of

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Speaker 2: all the lies I've been told in my life, it

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Speaker 2: turned out to be lies that I trust it. All

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Speaker 2: of all the things you were told to do because

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Speaker 2: that would make you healthy. Of all the foods you

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Speaker 2: were told not to eat because they're terrible for you.

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Speaker 2: Instead you should eat these. And most people are just

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Speaker 2: going about their business. Most people are decent when I

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Speaker 2: say that, but that's not true. You got to understand

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Speaker 2: the guy that gets on the bus and shoots that woman.

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Speaker 2: That's the extreme outlier. These people with the blue hair

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Speaker 2: and then the bone through their nose. Standing out there

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Speaker 2: at these protests, screaming at the cops. They are the outlier.

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Speaker 2: They're just on TV. They're on TV because they're the

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Speaker 2: freak show. Remember dog bites. Man doesn't make a headline

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Speaker 2: man bites dog lead story. It's all a rage machine,

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Speaker 2: every bit of it. It's all a rage machine. Everything

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Speaker 2: is designed to get you more and more frustrated and upset.

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Speaker 2: So I think you have to control that. Then you

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Speaker 2: have to turn it off. You have to realize every

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Speaker 2: single show. You can watch it on Fox, you can

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Speaker 2: watch it in a network. The show starts and they

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Speaker 2: caught it out. You're gonna find out how you're gonna

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Speaker 2: die before the show is over, and then there's ten

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Speaker 2: ads for ways you can not die, and then back

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Speaker 2: to how you're gonna die. And then the show is over,

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Speaker 2: and that person goes out to dinner and drinks with

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Speaker 2: their friends and forgets everything they've just talked about. And

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Speaker 2: then you start the next show, and the poor guy

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Speaker 2: at home who's worked all day, he doesn't know what's

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Speaker 2: going on in the world, but he knows one thing.

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Speaker 2: We're all about to die real fast. And so they

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Speaker 2: just it's this compulsion to keep watching it. But the

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Speaker 2: sad part is a lot of the conspiracies turned out

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Speaker 2: to be true, and so much of what we ate

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Speaker 2: his human beings for thousands of years we were told

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Speaker 2: was terrible for us. The story of the of the

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Speaker 2: corn flakes. The guy who did that was it Kellogg

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Speaker 2: or Post he was Kellogg. And he starts this corn

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Speaker 2: the dried corn flakes that they're going to sell, and

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Speaker 2: he starts it at he starts a like an asylum

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Speaker 2: or some sort of a wellness facility, and you go

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Speaker 2: there and you pay all this money, and you would

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Speaker 2: eat corn flakes, and that was you know, that was

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Speaker 2: the big thing, that was what was going to save you.

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Speaker 2: And it turns out that much more than the wellness facility,

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Speaker 2: the corn flakes took off and they sold them, and

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Speaker 2: he promised all these health benefits, none of which were true.

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Speaker 2: But people are so eager to live forever. I remember

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Speaker 2: I had a friend, a much older mentor who was

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Speaker 2: also a friend, and he was probably mid fifties when

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Speaker 2: nothing I were in collegen. He said he wanted to

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Speaker 2: live to be one hundred and twenty. And I remember thinking, well,

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Speaker 2: what a noble goal. It's amazing he was doing everything

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Speaker 2: he could have lived to be one hundred and twenty.

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Speaker 2: I spend every day in an old folks home. You

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Speaker 2: don't want to live to be one hundred and twenty.

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Speaker 2: We're living longer, that is true, But most of the

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Speaker 2: life at a certain point and beyond is not high

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Speaker 2: quality of life. You lose control of your peepee and

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Speaker 2: your pooh pooh. Your feet hurt, or you have neuropathy.

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Speaker 2: You can't feel your fingertips, you can't sleep, you can't

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Speaker 2: taste food, your body doesn't move. And you know, and

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Speaker 2: this means more to me now than ever, you've lost

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Speaker 2: all the people around you. I used to ask Walter

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Speaker 2: Sively because he was such a big deal in the

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Speaker 2: legal community. He said, Walter, do you realize that your funeral,

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Speaker 2: how many people are going to be there? And he

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Speaker 2: was from Mineral Wales, Texas, and he never lost the accident.

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Speaker 2: He'd say, Michael, everybody I knew's dead, And that wasn't true,

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Speaker 2: and there were a lot of people at his funeral.

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Speaker 2: But in any case, I think Robert F. Kennedy Junior

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Speaker 2: is doing great work, and I love the idea that

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Speaker 2: we're questioning every assumption. It's always made people around me

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Speaker 2: very nervous that I question things. A lot of people

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Speaker 2: don't like to be questioned. Why do we do that,

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Speaker 2: Why do we believe that? Why do we engage in

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Speaker 2: this ritual? Why do we eat that food and not

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Speaker 2: that food. It's funny how much wiser my wife has

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Speaker 2: become after thirty six years that I realized so many

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Speaker 2: years ago because I would tell her, oh, don't eat that,

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Speaker 2: it has fat, and she'd say, natural fats are good

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Speaker 2: for you, with no real medical basis, just a common

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Speaker 2: sense understanding. And what do we know now? What do

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Speaker 2: we know now?

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Speaker 11: What do we know now about a pavio diet and

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Speaker 11: about meats and how healthy these meats and proteins are

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Speaker 11: for you? And all these manufactured food in a box

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Speaker 11: at the grocery store or killing you with cancer.

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Speaker 2: It's just kind of interesting, Well, how it's all come

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Speaker 2: full circle. Pastor Chuck had called in to commend our

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Speaker 2: show sponsor, Dune Fence, and he said, they showed up,

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Speaker 2: did the work, and didn't charge me a pen anymore.

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Speaker 2: They're really good folks, but they do so much more

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Speaker 2: than that. It's almost sad that just doing the right

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Speaker 2: thing is commendable today. I tell my kids all the time,

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Speaker 2: the standards have changed. If you just show up on time,

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Speaker 2: we're better early. If you just give a damn, if

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Speaker 2: you're just respectful and not a distraction, if you just

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Speaker 2: give every bit of effort you possibly can and you

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Speaker 2: show that you're trying, you're already in first place. So

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Speaker 2: few people can show up to work on time every

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Speaker 2: day sober. That's a huge challenge for people, huge challenge

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Speaker 2: just getting up showing to work. What's interesting is I

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Speaker 2: think we have become overwhelmed with this desperate need for

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Speaker 2: mental health treatment, therapy and the light. And what happens

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Speaker 2: is when I say that people who have fallen prey

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Speaker 2: to the industry have been taught, like any cult, here's

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Speaker 2: what they're going to say, and here's what you say.

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Speaker 2: So I will say, we've got kids that can't cope.

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Speaker 2: I know you love your kid, but we've got a

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Speaker 2: lot of kids that cannot cope with society. They cannot

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Speaker 2: cope with a life of excellence, with working in a workplace,

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Speaker 2: with living as an adult, and their parents have taught

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Speaker 2: them that's okay, baby. Here's the reason you can't cope.

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Speaker 2: It's not your fault, and so they never learn to

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Speaker 2: be tough. What happens when mommy and daddy aren't there anymore.

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Speaker 2: What happens when mommy's not calling every day, when mommy's

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Speaker 2: not setting your schedule at school for you in college.

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Speaker 2: And that happens when mommy's not calling you every morning

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Speaker 2: to tell you to wake up to show up for

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Speaker 2: work or to go to class while you're in college,

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Speaker 2: or daddy's not doing a registration stick or your insurance

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Speaker 2: or making sure you have enough gas. What happens then

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Speaker 2: there are consequences to that. You know, parenting is a

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Speaker 2: series of individual events, each one of which, standing alone,

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Speaker 2: making a bad decision might make all the sense in

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Speaker 2: the world. But you notice a pattern of that, and

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Speaker 2: you notice what you have to do as a parent,

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Speaker 2: And it's never easy. Many was the time, And I'm

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Speaker 2: not a perfect parent, and I don't want to put

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Speaker 2: the pressure on my kids that if they ever get

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Speaker 2: in trouble or fail or fall in some way or another,

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Speaker 2: that that changes everything I've said, because a lot of

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Speaker 2: what I say is not me being a perfect parent.

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Speaker 2: It's studying how other people parent and seeing how kids

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Speaker 2: turn out, and I think you can be a very

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Speaker 2: good parent and have a kid turn out bad. I

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Speaker 2: think you can be a very bad parent have a

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Speaker 2: kid turn out good. It's something of a crapshoot, but

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Speaker 2: I think, within reason, you want to apply these techniques

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Speaker 2: and these principles because more or less, over the long haul,

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Speaker 2: they work, and that's about all you can do. I've

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Speaker 2: long described parenting as driving on ice. You have some

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Speaker 2: sense of providing the direction, but the harder you try

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Speaker 2: to steer, the more problems you're going to cost. And

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Speaker 2: I believe that to be true. Drunk Mark, you're.

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Speaker 1: Up, man, I'm in the san tongue, you know, like

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Speaker 1: I told you other than to come over here. Yeah,

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Speaker 1: are you drivings? Well, I've been sober for five and

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Speaker 1: a half months and I was just about to graduate

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Speaker 1: the program in three weeks. Oh, I'm just about to

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Speaker 1: graduating and they.

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Speaker 2: Kicked me out yesterday. They kicked you out of the program.

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Speaker 2: They kicked you out of where you're living.

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Speaker 1: They kicked me out of the program, and I graduated.

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Speaker 2: But uh, they kicked you out after you graduated.

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Speaker 1: M right before and just over having coffee in my room.

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Speaker 2: Uh, no, you weren't. What were you doing? Why did

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Speaker 2: they kick you out?

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Speaker 1: Coffee? Well, so it's petty about it. It's petty. They

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Speaker 1: started writing me up over petty stuff as soon as

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Speaker 1: I got back, and I was like.

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Speaker 2: Oh no, So they didn't kick you out for drinking

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Speaker 2: coffee in your room.

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Speaker 1: Not drinking It just happened it. You ain't supposed to

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Speaker 1: have food and drinking in the room. And I put

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Speaker 1: it in there during devotion, right before I had to

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Speaker 1: go to work, and I brought her back out so

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Speaker 1: I could drink it before I had to go to

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Speaker 1: work because there was a guy in the room that

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Speaker 1: was real thick.

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Speaker 2: Kept me up all night and.

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Speaker 1: Now done relapsed. I didn't relapse, man, I did.

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Speaker 2: Where are you living? Where are you living?

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Speaker 5: Oh?

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Speaker 1: Man? That I stayed on this bench right here. I'm

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Speaker 1: at Alamo And what is this?

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Speaker 8: Is it? Flora?

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Speaker 2: Is how Flora is? So they literally kicked They didn't

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Speaker 2: just kick you out of the program. They kicked you

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Speaker 2: out of your housing.

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Speaker 1: Not a house. It's the rehabilitation is the Salvation Army.

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Speaker 2: Yeah, but that's housing. That's where you stay. All right.

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Speaker 1: Yeah, Now I don't know what I'm doing so I'm

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Speaker 1: at a crossroads again, so I usually call you on

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Speaker 1: cross roads.

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Speaker 2: I'm so, so let's go back. I want to understand

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Speaker 2: what happened here. So the moment they discovered coffee, I

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Speaker 2: don't believe you, but your story is the moment the

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Speaker 2: coffee in your room they said, get out of here

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Speaker 2: right now.

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Speaker 8: Yeah.

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Speaker 1: But I had a few other writers, but they were

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Speaker 1: all they were all petty little things like that.

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Speaker 2: And so if you know, you don't know what's have

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Speaker 2: coffee in your room and you're living by the grace

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Speaker 2: of these people and their rules, then why I have coffee.

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Speaker 8: In your room?

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Speaker 3: Well?

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Speaker 2: I work hard. Yeah, no, no, again, there it is there.

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Speaker 2: It is Mark. That's the disconnect that leaves you either

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Speaker 2: in a tent out off twenty nine to twenty or

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Speaker 2: on a bench in downtown San Antonio and you're still

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Speaker 2: not seeing it. These are decisions you're making that makes

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Speaker 2: sense to you. You see a justification. You see everybody

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Speaker 2: else is wrong and nobody understands your situation. But it's

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Speaker 2: the same pattern, and that sat I will laugh with you,

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Speaker 2: because I know you laugh to deflect the fact that

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Speaker 2: this is serious and it's unfortunate and you're hurting, but

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Speaker 2: it breaks my heart. I would love to see. I

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00:24:42,640 --> 00:24:45,040
Speaker 2: don't care for you to be successful. I don't need

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Speaker 2: you to go make a million dollars. I don't need

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Speaker 2: you to win any awards, Father of the Year, you know,

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Speaker 2: greatest employee. But I like to see you make good

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Speaker 2: decisions and be proud of the decisions you're making. And

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Speaker 2: deep down, you're not proud of those decisions because you're

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Speaker 2: continuing to make bad decisions back and I know, I know,

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Speaker 2: deep down you want to be better.

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Speaker 8: I got nothing going on down there.

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Speaker 4: Probably.

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Speaker 2: We work very hard to develop relationships with show sponsors

399
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Speaker 2: who support our show and take good care of you.

400
00:25:19,280 --> 00:25:21,800
Speaker 2: And it means the world to us when you ask

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00:25:21,920 --> 00:25:26,680
Speaker 2: us for a referral for a good or service, and

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00:25:26,720 --> 00:25:28,919
Speaker 2: I will reach out personally to the owner and connect

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Speaker 2: you with them. And I love to get feedback from

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Speaker 2: you on the experience that you have. It's almost always good. Occasionally,

405
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Speaker 2: somebody you know. Emily, our assistant, was telling me a

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Speaker 2: story the other day and she and her friend Jodie,

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00:25:47,320 --> 00:25:51,840
Speaker 2: we're going to a pilates class and the lady told

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Speaker 2: her that the Wednesday class or whatever she was going

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Speaker 2: to was no longer going to be available, but she

410
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Speaker 2: could go on Saturday. She could come on Saturday or Sunday.

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Speaker 2: So Emily called the lady back and she said the

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Speaker 2: girl at the front, and she said, I can't do

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Speaker 2: Saturday or Sunday. So the lady said, okay, thanks and

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Speaker 2: hung up. And then a day later she got a

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Speaker 2: call back and said, we were just calling to see

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Speaker 2: if you'd like to have the Saturday and she said,

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Speaker 2: what I was trying to tell you when you hung

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Speaker 2: up was that I can't come on that day. And

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Speaker 2: the lady again kind of abruptly hung up, and she said,

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Speaker 2: I'm never going there again. And I said, well, you

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Speaker 2: know that. Just it's sad because some seventeen year old

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Speaker 2: high school kid or a nineteen year old college kid

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Speaker 2: is all she could afford to answer the phone. And

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Speaker 2: some woman had a dream of owning a plate studio,

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Speaker 2: tiny little studio, and she would have spent all this

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Speaker 2: time picking her location, coming up with her clever name,

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Speaker 2: painting the walls, probably had her husband and her brother

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Speaker 2: and the kids helping do everything. And you know how

429
00:26:52,320 --> 00:26:54,479
Speaker 2: they're going to do everything up, all the design, all

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Speaker 2: of decor, all the pricing. She probably built the website herself,

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Speaker 2: learned to do it, and she just lost a customer.

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Speaker 2: If you lose enough customers, you're out of business. She

433
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Speaker 2: just lost a customer, not because she didn't deliver a

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00:27:05,320 --> 00:27:08,040
Speaker 2: good product, but because the little girl she hired at

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00:27:08,080 --> 00:27:11,359
Speaker 2: the front. Now, the answer to that is you've got

436
00:27:11,400 --> 00:27:14,320
Speaker 2: to manage your people. But it's a challenge, it is

437
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Speaker 2: a real challenge. And sometimes those people outside your view

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00:27:18,359 --> 00:27:20,439
Speaker 2: don't give a damn. You know, that's the person that

439
00:27:20,480 --> 00:27:22,640
Speaker 2: closes up shop early. That's the person that doesn't take

440
00:27:22,680 --> 00:27:25,439
Speaker 2: care that that person doesn't go above and beyond. But

441
00:27:25,640 --> 00:27:28,040
Speaker 2: it gives you the opportunity to go above and beyond.

442
00:27:28,640 --> 00:27:32,160
Speaker 2: For people today, and they're just blown away. They're blown

443
00:27:32,160 --> 00:27:34,920
Speaker 2: away when someone emails me and I can't help everybody,

444
00:27:35,040 --> 00:27:38,439
Speaker 2: I just can't. We're overwhelmed with request. But when somebody

445
00:27:38,480 --> 00:27:41,480
Speaker 2: emails me and asks for something and I make four

446
00:27:41,520 --> 00:27:44,879
Speaker 2: or five, six, seven calls and get something resolved for them,

447
00:27:44,960 --> 00:27:46,879
Speaker 2: or get something done for them, or get them in

448
00:27:47,000 --> 00:27:50,080
Speaker 2: here or done over, they're just blown away. Anybody gave

449
00:27:50,080 --> 00:27:54,360
Speaker 2: a damn. And the bad news is I think that

450
00:27:54,600 --> 00:27:58,480
Speaker 2: is increasingly where our world has gone. The good news

451
00:27:58,520 --> 00:28:00,000
Speaker 2: is it gives you an opportunity to be a super

452
00:28:00,119 --> 00:28:04,680
Speaker 2: star in what used to just be normal interactions. The

453
00:28:04,680 --> 00:28:07,879
Speaker 2: more that private equity buys companies, the more that that

454
00:28:08,520 --> 00:28:14,560
Speaker 2: levels of employees and roles are phased out, the more

455
00:28:14,640 --> 00:28:17,240
Speaker 2: if you are an old fashioned business that cares about people,

456
00:28:17,640 --> 00:28:19,600
Speaker 2: the more you stick out, the more people will root

457
00:28:19,640 --> 00:28:22,680
Speaker 2: for you. And as a consumer, I think the more

458
00:28:22,720 --> 00:28:26,000
Speaker 2: important it is that you support the types of businesses

459
00:28:26,119 --> 00:28:29,320
Speaker 2: that our owner operated, that you want to see and

460
00:28:30,119 --> 00:28:32,520
Speaker 2: because if you don't, they go away. But I have

461
00:28:32,600 --> 00:28:35,120
Speaker 2: seen this in almost every industry, I mean even even

462
00:28:35,119 --> 00:28:38,840
Speaker 2: fast food, maybe especially fast food. A friend of mine

463
00:28:39,920 --> 00:28:42,440
Speaker 2: was asking me what happened to Papa John's. That Papa

464
00:28:42,480 --> 00:28:44,920
Speaker 2: John's is you don't see them advertised anymore, and the

465
00:28:45,000 --> 00:28:46,640
Speaker 2: quality of their product has gone down, And I thought,

466
00:28:46,640 --> 00:28:50,040
Speaker 2: you know what, you're right used to a few years ago,

467
00:28:50,360 --> 00:28:52,239
Speaker 2: Papa John's had come on the scene and they were

468
00:28:52,320 --> 00:28:56,640
Speaker 2: the hot new pizza franchise, and something happened. My understanding,

469
00:28:56,640 --> 00:28:59,000
Speaker 2: it was private equity. So when you buy a company,

470
00:28:59,000 --> 00:29:01,120
Speaker 2: I'll just use around number for one hundred million dollars

471
00:29:01,560 --> 00:29:03,120
Speaker 2: and you've got to give a ten percent return to

472
00:29:04,320 --> 00:29:07,960
Speaker 2: your investors. You're not going to increase revenues about ten

473
00:29:08,000 --> 00:29:10,080
Speaker 2: percent overnight. So the only way to do it is

474
00:29:10,920 --> 00:29:14,440
Speaker 2: to cut costs, and cutting costs often means cutting the

475
00:29:14,520 --> 00:29:16,920
Speaker 2: very people who made the business special. And that's happening

476
00:29:16,920 --> 00:29:20,720
Speaker 2: in every industry. And so if you are a business

477
00:29:20,760 --> 00:29:23,760
Speaker 2: that still prides yourself on customer service, even though it's

478
00:29:23,800 --> 00:29:27,040
Speaker 2: not as profitable, then you have to tell that story

479
00:29:27,240 --> 00:29:29,560
Speaker 2: and you have to rely on your customers to tell

480
00:29:29,560 --> 00:29:32,560
Speaker 2: that story for you. It shocks me how many people

481
00:29:32,600 --> 00:29:36,200
Speaker 2: continue to do business with businesses they don't like. They

482
00:29:36,240 --> 00:29:39,040
Speaker 2: don't like the customer service or lack of it, they

483
00:29:39,040 --> 00:29:40,600
Speaker 2: don't like the fact that they can't speak to a

484
00:29:40,640 --> 00:29:43,280
Speaker 2: human being, and yet they continue to do business with them. Well,

485
00:29:43,320 --> 00:29:46,080
Speaker 2: I don't understand that. That does not make any sense

486
00:29:46,120 --> 00:29:49,240
Speaker 2: to me. There's a guy that owns a Texico station

487
00:29:49,480 --> 00:29:55,160
Speaker 2: at the corner of sam Phillippy and Voss, and his

488
00:29:55,240 --> 00:29:58,200
Speaker 2: family's Greek. He grew up here, but his name is

489
00:29:58,240 --> 00:30:03,280
Speaker 2: Thanos and he he uh it's uh, well, his birth

490
00:30:03,360 --> 00:30:06,280
Speaker 2: name was Thanos. His name he goes by Demo or Demo.

491
00:30:07,360 --> 00:30:10,760
Speaker 2: His name was Demosthenes Thanos, and it's called Briar Grove,

492
00:30:10,800 --> 00:30:14,360
Speaker 2: Texico at Voss and Sam Felipe. But you wouldn't know

493
00:30:14,360 --> 00:30:17,240
Speaker 2: that because then say Briar Grove anywhere. But I discovered

494
00:30:17,320 --> 00:30:19,760
Speaker 2: him when I pulled in to get some gas. Actually

495
00:30:19,880 --> 00:30:22,240
Speaker 2: I discovered him when Emily was gashing up my truck

496
00:30:22,280 --> 00:30:25,000
Speaker 2: the first time, and she said, Hey, there's a guy

497
00:30:25,000 --> 00:30:28,360
Speaker 2: that owns a Texaco at Voss and Sam Phillippi. He's

498
00:30:28,360 --> 00:30:30,320
Speaker 2: a huge fan of the show. Just wanted you to know.

499
00:30:30,600 --> 00:30:33,520
Speaker 2: I said, oh, that's nice anyway. So I got to

500
00:30:33,560 --> 00:30:35,719
Speaker 2: know him over a period of time, and a lot

501
00:30:35,760 --> 00:30:37,720
Speaker 2: of people knew him. He had gone to Westbury High School.

502
00:30:37,720 --> 00:30:39,440
Speaker 2: He actually went to Westbury High School with with Mike

503
00:30:39,480 --> 00:30:43,320
Speaker 2: Matchis and and one day I drive by it and

504
00:30:43,320 --> 00:30:45,520
Speaker 2: I thought, oh, he's lost the shop because it's an

505
00:30:45,560 --> 00:30:47,840
Speaker 2: old fashioned gas station where they have full service if

506
00:30:47,840 --> 00:30:50,000
Speaker 2: you want it. They have two bays. They're not trying

507
00:30:50,000 --> 00:30:53,840
Speaker 2: to be the biggest, but the great customer service when

508
00:30:53,840 --> 00:30:57,680
Speaker 2: you pull into this this gas station, when you pull

509
00:30:57,720 --> 00:31:01,080
Speaker 2: in there, they come out, yeah, how can we help you?

510
00:31:01,160 --> 00:31:03,719
Speaker 2: What do you need? They actually care. It's an old

511
00:31:03,960 --> 00:31:07,360
Speaker 2: fashioned there's nothing fancy inside. There's one little coke machine

512
00:31:07,440 --> 00:31:09,960
Speaker 2: or one little you know, uh, it's it's a little

513
00:31:10,800 --> 00:31:14,520
Speaker 2: glass doors and there's some cokes, diet cokes and doctor peppers.

514
00:31:14,560 --> 00:31:17,240
Speaker 2: Maybe it's not a big it's not a big convenience

515
00:31:17,280 --> 00:31:19,840
Speaker 2: store or anything like that. It's on it's on a

516
00:31:19,880 --> 00:31:21,920
Speaker 2: tight corner, so you know, you got to pull in there.

517
00:31:21,920 --> 00:31:27,120
Speaker 2: And it is unlike all the other Indian owned stores

518
00:31:27,160 --> 00:31:28,640
Speaker 2: where they got some guy in there that may or

519
00:31:28,680 --> 00:31:32,440
Speaker 2: may not speak English, where the place smells like ass,

520
00:31:32,600 --> 00:31:35,240
Speaker 2: where they won't let you use the restroom, all those

521
00:31:35,440 --> 00:31:38,440
Speaker 2: and it's one of these places that still does you know,

522
00:31:38,600 --> 00:31:42,880
Speaker 2: basic car repairs there and so it's it looks like

523
00:31:42,960 --> 00:31:45,360
Speaker 2: a gas station in the seventies. Well, it turns out

524
00:31:45,360 --> 00:31:47,680
Speaker 2: that he got into the business, uh, straight out of

525
00:31:47,760 --> 00:31:49,600
Speaker 2: high school because his dad was in the business. A

526
00:31:49,600 --> 00:31:51,800
Speaker 2: lot of Greeks in that at that time were small

527
00:31:51,840 --> 00:31:55,760
Speaker 2: business owners, restaurants, gas stations, the light and that gave

528
00:31:55,800 --> 00:32:01,120
Speaker 2: way to Indian Pakistani and everything changed. But one day

529
00:32:01,160 --> 00:32:04,320
Speaker 2: I called him and I said, hey, Demo, they're tearing

530
00:32:04,360 --> 00:32:07,400
Speaker 2: down the sign. Did you close the business? And he said,

531
00:32:07,480 --> 00:32:10,520
Speaker 2: Lord no wine And I said, well, they're tearing down

532
00:32:10,560 --> 00:32:13,440
Speaker 2: your sign and he said no, Michael, I've been saving

533
00:32:13,560 --> 00:32:15,760
Speaker 2: up for years. It's gonna take me five more years

534
00:32:15,760 --> 00:32:19,320
Speaker 2: to pay for it. I'm getting new signs. He was

535
00:32:19,400 --> 00:32:23,640
Speaker 2: so excited that the Texico on his text cooas station

536
00:32:24,520 --> 00:32:27,280
Speaker 2: was being replaced and the tired old sign that was

537
00:32:27,320 --> 00:32:29,920
Speaker 2: there was going to be gone at this little by

538
00:32:30,000 --> 00:32:33,520
Speaker 2: tiny gas station. It was and he has such pride

539
00:32:33,560 --> 00:32:36,280
Speaker 2: in it. I called Mike Batchies to tell him the story,

540
00:32:36,520 --> 00:32:38,640
Speaker 2: and he goes, I went to school with Demo. What

541
00:32:38,680 --> 00:32:40,880
Speaker 2: are the chances I didn't grow up in here. So

542
00:32:40,920 --> 00:32:42,520
Speaker 2: if you're ever out and about, it's a little gas

543
00:32:42,560 --> 00:32:44,960
Speaker 2: station to the corner of Voss and Sam Philippe. It's

544
00:32:44,960 --> 00:32:47,480
Speaker 2: the text Coo station, and you pull in there and

545
00:32:47,520 --> 00:32:51,480
Speaker 2: it's an experience like it's such a throwback experience. It's

546
00:32:51,480 --> 00:32:54,480
Speaker 2: absolutely delightful. The guy's name is Demo for Demosthenes