WEBVTT - Gerald Fitzpatrick Patrick FitzGerald

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<v Speaker 1>Don't answer the phone. Elvis Duran, the Elvis Duran phone tap,

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<v Speaker 1>All right, scary, Yeah, what's your phone tap about? Today?

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<v Speaker 1>Emily wanted to phone tap her boyfriend Raphael. Rafael has

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<v Speaker 1>been waiting on a callback from the financial company for

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<v Speaker 1>his car because he moved and has been missing payments

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<v Speaker 1>and recently got a letter saying his car was about

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<v Speaker 1>to be taken away. So I'm gonna call him and

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<v Speaker 1>pretend I'm from the finance company with Ronnie the bald

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<v Speaker 1>freak also helping me on this. We love Ronnie. He's good,

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<v Speaker 1>he's great. This is a tag team phone tap. Yes,

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<v Speaker 1>here we go. Let's listening. Hello, Hi, I'm looking for

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<v Speaker 1>Rafael Hernandez. Please speaking Raphael. Hi. My name is Patrick

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<v Speaker 1>Fitzgerald from Customer Care here at NAHA Financial Services. How

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<v Speaker 1>are you today?

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<v Speaker 2>Hey, I'm good. Finally you guys came back.

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<v Speaker 1>I understand you're having issues with the letter we send

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<v Speaker 1>about us impounding your car. So yeah, we didn't want

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<v Speaker 1>it to come to that, you know, No, no, no.

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<v Speaker 2>Hold on, hold on you guys send invoices to my

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<v Speaker 2>old address, Okay, And then finally, somehow I get my

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<v Speaker 2>inpound notice in my new address.

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<v Speaker 1>First things first, I have to send you over to

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<v Speaker 1>the Change of Address department. If you could please hold

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<v Speaker 1>on one second.

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<v Speaker 2>I've already changed my address. Belof you will be assisted shortly.

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<v Speaker 2>Please continue to hold and the member of our staff

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<v Speaker 2>will be happy to give your call the undivided attention

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<v Speaker 2>that deserves.

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<v Speaker 1>Yes, this is Gerald Fitzpatrick speaking. How my healthy Sir?

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<v Speaker 2>Someone just sent me over here. Can you just send

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<v Speaker 2>me back to him?

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<v Speaker 1>Please? And what seems to be the troublestar, Can I

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<v Speaker 1>help you with something?

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<v Speaker 2>Yes? Yes, this guy he wants me to change my address,

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<v Speaker 2>but I already have the right address on file.

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<v Speaker 1>Spell your name for me, please, R A F A E. L.

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<v Speaker 2>Hernandez and your addresser it's you know, mill Ridge Drive.

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<v Speaker 1>And Sirrey, you have your account over Handy.

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<v Speaker 2>No, I don't have my account number, Handy.

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<v Speaker 1>That's unfortunate.

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<v Speaker 2>I don't know my account number. Okay, that's the problem.

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<v Speaker 2>That's what I've been trying to tell you guys this

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<v Speaker 2>whole time. I don't know because I don't have any invoices,

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<v Speaker 2>because you guys have been sending my invoices to my

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<v Speaker 2>old address. Does this make sense?

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<v Speaker 3>I need to know why we have not received payment

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<v Speaker 3>for you within the last four months.

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<v Speaker 2>I just told you why you haven't received payment.

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<v Speaker 1>All right, sir, let me let me put you on

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<v Speaker 1>hold for a second. We're going to transfer to a

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<v Speaker 1>billing department.

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<v Speaker 2>Hold on, wait wait wait wait wait Gerald.

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<v Speaker 1>Yes, Fitzgerald, Patrick Fitzgerald. What's your name?

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<v Speaker 2>What the is the problem?

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<v Speaker 1>You're started yelling at me as if I took the

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<v Speaker 1>information down.

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<v Speaker 2>You didn't take the information down? All right?

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<v Speaker 3>Are you?

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<v Speaker 2>Are you not Patrick fitz Gerald?

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<v Speaker 1>Fitzpatrick, This is Patrick Fitzgerald.

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<v Speaker 2>That's wrong saying.

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<v Speaker 1>Then, right, But in order to change your address, you

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<v Speaker 1>need to stupid our.

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<v Speaker 2>I just spoke to you. You told me what I

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<v Speaker 2>needed to know.

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<v Speaker 3>Sir.

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<v Speaker 1>Have you plan to pay automatically with easy pay? We

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<v Speaker 1>can set that up for you.

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<v Speaker 2>I started off paying online and you guys started sending

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<v Speaker 2>me invoices in the mail to the wrong gad. But

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<v Speaker 2>I'd like to talk to someone that's a nietscha get

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<v Speaker 2>this problem fixed and I can take my daughter to

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<v Speaker 2>the play park.

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<v Speaker 1>Right. Hello, sir?

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<v Speaker 2>Hello? Can you not hear me?

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<v Speaker 3>Hello?

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<v Speaker 2>Yes, sir, we were talking about payment online, Sir.

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<v Speaker 3>I apologize, but I don't recall talking to you about this.

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<v Speaker 1>What is your name?

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<v Speaker 2>What holy? My name is Raphael Hernandez.

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<v Speaker 1>Oh, yes, mister Hernandez. Would you think so old in

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<v Speaker 1>the road? Correct?

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<v Speaker 2>No, I don't believe it's this old mill road anymore.

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<v Speaker 2>My new address is sniff you know, mill Ridge Drive. No.

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<v Speaker 3>Actually, we type it into our computer system right here,

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<v Speaker 3>and there seems to be an update in process, and

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<v Speaker 3>it looks like we're all set, then, sir.

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<v Speaker 1>Is that correct?

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<v Speaker 2>No, we're not all set then, because my car is

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<v Speaker 2>going to get impounded later today. Before this whole nest

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<v Speaker 2>they were, you guys were just taking Yeah, hold on,

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<v Speaker 2>would you just wait up? And so done talking?

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<v Speaker 1>I don't know what you're speaking about.

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<v Speaker 2>Okay, what are you? What's your name?

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<v Speaker 3>Patrick Fitzgerald to not Financial Services, Jerald Fitzsatrick speaking, How

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<v Speaker 3>might help you?

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<v Speaker 2>Hello?

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<v Speaker 1>HELLI Hello, this is Patrick. Hello, This is Patrick Fitzgerald. No, Hello, Hi,

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<v Speaker 1>Carol Fitzpatrick speaking man. Hello, Yes, Hi, how are you hello? Sir?

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<v Speaker 2>Two people on the phone right now.

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<v Speaker 3>We are sending out at toe truck to impound your

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<v Speaker 3>What are.

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<v Speaker 2>You sending out a ton talk for? You should be

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<v Speaker 2>sending out apology? You send me bills for a wrong address.

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<v Speaker 1>The system has not updated yet with that change of address.

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<v Speaker 2>So did you just confirmed that it is octating with me?

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<v Speaker 1>Hello? Okay, sir? Would you like to pay by money? Graham?

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<v Speaker 2>I can't pay four months just out of pocket. My

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<v Speaker 2>table starved. You want a child to starve? Is that

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<v Speaker 2>what you want?

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<v Speaker 3>Well, I'm sorry. I don't have any children, sir, so

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<v Speaker 3>I wouldn't know what that's like. I'm married with your children, Sarah.

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<v Speaker 1>I understand that you.

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<v Speaker 2>You will be assisted shortly.

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<v Speaker 1>Speaking? Hello?

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<v Speaker 2>Hello? Do you hear the other freeburg on this phone line?

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<v Speaker 2>Can you not hear me?

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<v Speaker 1>I hear you, sir?

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<v Speaker 2>You do hear me? Great, wonderful. There's another person who's line.

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<v Speaker 2>Am I going crazy?

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<v Speaker 1>Sir? I'm sorry we're going to have to impound your car.

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<v Speaker 2>Sir.

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<v Speaker 1>I have good news for you. We will not have

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<v Speaker 1>to impound your vehicle.

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<v Speaker 2>Why could you double teeming me like this? Okay, this

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<v Speaker 2>is super unprofessional. What I need to know is whether

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<v Speaker 2>my car is going to get impounded, whether I should

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<v Speaker 2>drive it to Canada right now.

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<v Speaker 1>What you should know is that you've been phone tapped. Sir.

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<v Speaker 1>You've been phone tapped?

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<v Speaker 2>What are you talking about?

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<v Speaker 1>This is Patrick Fitzgerald. This is Gerald Fitzpatrick. Actually, I'm

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<v Speaker 1>Scary Jones and I'm Ronnie and Emily wanted to mess

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<v Speaker 1>with you. Raphael Hi.

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<v Speaker 2>The whole time, I was thinking that I'm going crazy

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<v Speaker 2>or something.

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<v Speaker 1>Elvis Duran's phone tap.

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<v Speaker 3>This phone table was pre recorded with the permission granted

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<v Speaker 3>by all participants.

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<v Speaker 1>The Elvis Duran phone tap only on Elvis Duran in

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<v Speaker 1>the Morning Show