Speaker 1: Don't answer the phone. Elvis Duran, the Elvis Duran phone tap,
Speaker 1: All right, scary, Yeah, what's your phone tap about? Today?
Speaker 1: Emily wanted to phone tap her boyfriend Raphael. Rafael has
Speaker 1: been waiting on a callback from the financial company for
Speaker 1: his car because he moved and has been missing payments
Speaker 1: and recently got a letter saying his car was about
Speaker 1: to be taken away. So I'm gonna call him and
Speaker 1: pretend I'm from the finance company with Ronnie the bald
Speaker 1: freak also helping me on this. We love Ronnie. He's good,
Speaker 1: he's great. This is a tag team phone tap. Yes,
Speaker 1: here we go. Let's listening. Hello, Hi, I'm looking for
Speaker 1: Rafael Hernandez. Please speaking Raphael. Hi. My name is Patrick
Speaker 1: Fitzgerald from Customer Care here at NAHA Financial Services. How
Speaker 1: are you today?
Speaker 2: Hey, I'm good. Finally you guys came back.
Speaker 1: I understand you're having issues with the letter we send
Speaker 1: about us impounding your car. So yeah, we didn't want
Speaker 1: it to come to that, you know, No, no, no.
Speaker 2: Hold on, hold on you guys send invoices to my
Speaker 2: old address, Okay, And then finally, somehow I get my
Speaker 2: inpound notice in my new address.
Speaker 1: First things first, I have to send you over to
Speaker 1: the Change of Address department. If you could please hold
Speaker 1: on one second.
Speaker 2: I've already changed my address. Belof you will be assisted shortly.
Speaker 2: Please continue to hold and the member of our staff
Speaker 2: will be happy to give your call the undivided attention
Speaker 2: that deserves.
Speaker 1: Yes, this is Gerald Fitzpatrick speaking. How my healthy Sir?
Speaker 2: Someone just sent me over here. Can you just send
Speaker 2: me back to him?
Speaker 1: Please? And what seems to be the troublestar, Can I
Speaker 1: help you with something?
Speaker 2: Yes? Yes, this guy he wants me to change my address,
Speaker 2: but I already have the right address on file.
Speaker 1: Spell your name for me, please, R A F A E. L.
Speaker 2: Hernandez and your addresser it's you know, mill Ridge Drive.
Speaker 1: And Sirrey, you have your account over Handy.
Speaker 2: No, I don't have my account number, Handy.
Speaker 1: That's unfortunate.
Speaker 2: I don't know my account number. Okay, that's the problem.
Speaker 2: That's what I've been trying to tell you guys this
Speaker 2: whole time. I don't know because I don't have any invoices,
Speaker 2: because you guys have been sending my invoices to my
Speaker 2: old address. Does this make sense?
Speaker 3: I need to know why we have not received payment
Speaker 3: for you within the last four months.
Speaker 2: I just told you why you haven't received payment.
Speaker 1: All right, sir, let me let me put you on
Speaker 1: hold for a second. We're going to transfer to a
Speaker 1: billing department.
Speaker 2: Hold on, wait wait wait wait wait Gerald.
Speaker 1: Yes, Fitzgerald, Patrick Fitzgerald. What's your name?
Speaker 2: What the is the problem?
Speaker 1: You're started yelling at me as if I took the
Speaker 1: information down.
Speaker 2: You didn't take the information down? All right?
Speaker 3: Are you?
Speaker 2: Are you not Patrick fitz Gerald?
Speaker 1: Fitzpatrick, This is Patrick Fitzgerald.
Speaker 2: That's wrong saying.
Speaker 1: Then, right, But in order to change your address, you
Speaker 1: need to stupid our.
Speaker 2: I just spoke to you. You told me what I
Speaker 2: needed to know.
Speaker 3: Sir.
Speaker 1: Have you plan to pay automatically with easy pay? We
Speaker 1: can set that up for you.
Speaker 2: I started off paying online and you guys started sending
Speaker 2: me invoices in the mail to the wrong gad. But
Speaker 2: I'd like to talk to someone that's a nietscha get
Speaker 2: this problem fixed and I can take my daughter to
Speaker 2: the play park.
Speaker 1: Right. Hello, sir?
Speaker 2: Hello? Can you not hear me?
Speaker 3: Hello?
Speaker 2: Yes, sir, we were talking about payment online, Sir.
Speaker 3: I apologize, but I don't recall talking to you about this.
Speaker 1: What is your name?
Speaker 2: What holy? My name is Raphael Hernandez.
Speaker 1: Oh, yes, mister Hernandez. Would you think so old in
Speaker 1: the road? Correct?
Speaker 2: No, I don't believe it's this old mill road anymore.
Speaker 2: My new address is sniff you know, mill Ridge Drive. No.
Speaker 3: Actually, we type it into our computer system right here,
Speaker 3: and there seems to be an update in process, and
Speaker 3: it looks like we're all set, then, sir.
Speaker 1: Is that correct?
Speaker 2: No, we're not all set then, because my car is
Speaker 2: going to get impounded later today. Before this whole nest
Speaker 2: they were, you guys were just taking Yeah, hold on,
Speaker 2: would you just wait up? And so done talking?
Speaker 1: I don't know what you're speaking about.
Speaker 2: Okay, what are you? What's your name?
Speaker 3: Patrick Fitzgerald to not Financial Services, Jerald Fitzsatrick speaking, How
Speaker 3: might help you?
Speaker 2: Hello?
Speaker 1: HELLI Hello, this is Patrick. Hello, This is Patrick Fitzgerald. No, Hello, Hi,
Speaker 1: Carol Fitzpatrick speaking man. Hello, Yes, Hi, how are you hello? Sir?
Speaker 2: Two people on the phone right now.
Speaker 3: We are sending out at toe truck to impound your
Speaker 3: What are.
Speaker 2: You sending out a ton talk for? You should be
Speaker 2: sending out apology? You send me bills for a wrong address.
Speaker 1: The system has not updated yet with that change of address.
Speaker 2: So did you just confirmed that it is octating with me?
Speaker 1: Hello? Okay, sir? Would you like to pay by money? Graham?
Speaker 2: I can't pay four months just out of pocket. My
Speaker 2: table starved. You want a child to starve? Is that
Speaker 2: what you want?
Speaker 3: Well, I'm sorry. I don't have any children, sir, so
Speaker 3: I wouldn't know what that's like. I'm married with your children, Sarah.
Speaker 1: I understand that you.
Speaker 2: You will be assisted shortly.
Speaker 1: Speaking? Hello?
Speaker 2: Hello? Do you hear the other freeburg on this phone line?
Speaker 2: Can you not hear me?
Speaker 1: I hear you, sir?
Speaker 2: You do hear me? Great, wonderful. There's another person who's line.
Speaker 2: Am I going crazy?
Speaker 1: Sir? I'm sorry we're going to have to impound your car.
Speaker 2: Sir.
Speaker 1: I have good news for you. We will not have
Speaker 1: to impound your vehicle.
Speaker 2: Why could you double teeming me like this? Okay, this
Speaker 2: is super unprofessional. What I need to know is whether
Speaker 2: my car is going to get impounded, whether I should
Speaker 2: drive it to Canada right now.
Speaker 1: What you should know is that you've been phone tapped. Sir.
Speaker 1: You've been phone tapped?
Speaker 2: What are you talking about?
Speaker 1: This is Patrick Fitzgerald. This is Gerald Fitzpatrick. Actually, I'm
Speaker 1: Scary Jones and I'm Ronnie and Emily wanted to mess
Speaker 1: with you. Raphael Hi.
Speaker 2: The whole time, I was thinking that I'm going crazy
Speaker 2: or something.
Speaker 1: Elvis Duran's phone tap.
Speaker 3: This phone table was pre recorded with the permission granted
Speaker 3: by all participants.
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