1
00:00:00,480 --> 00:00:04,320
Speaker 1: Don't answer the phone. Elvis Duran, the Elvis Duran phone tap,

2
00:00:04,519 --> 00:00:07,440
Speaker 1: All right, scary, Yeah, what's your phone tap about? Today?

3
00:00:07,600 --> 00:00:11,039
Speaker 1: Emily wanted to phone tap her boyfriend Raphael. Rafael has

4
00:00:11,039 --> 00:00:13,520
Speaker 1: been waiting on a callback from the financial company for

5
00:00:13,560 --> 00:00:16,880
Speaker 1: his car because he moved and has been missing payments

6
00:00:16,960 --> 00:00:19,720
Speaker 1: and recently got a letter saying his car was about

7
00:00:19,720 --> 00:00:22,279
Speaker 1: to be taken away. So I'm gonna call him and

8
00:00:22,280 --> 00:00:26,080
Speaker 1: pretend I'm from the finance company with Ronnie the bald

9
00:00:26,120 --> 00:00:29,760
Speaker 1: freak also helping me on this. We love Ronnie. He's good,

10
00:00:29,880 --> 00:00:33,640
Speaker 1: he's great. This is a tag team phone tap. Yes,

11
00:00:33,680 --> 00:00:38,720
Speaker 1: here we go. Let's listening. Hello, Hi, I'm looking for

12
00:00:38,880 --> 00:00:44,600
Speaker 1: Rafael Hernandez. Please speaking Raphael. Hi. My name is Patrick

13
00:00:44,640 --> 00:00:48,279
Speaker 1: Fitzgerald from Customer Care here at NAHA Financial Services. How

14
00:00:48,280 --> 00:00:48,920
Speaker 1: are you today?

15
00:00:49,760 --> 00:00:52,159
Speaker 2: Hey, I'm good. Finally you guys came back.

16
00:00:52,240 --> 00:00:55,480
Speaker 1: I understand you're having issues with the letter we send

17
00:00:55,600 --> 00:00:59,600
Speaker 1: about us impounding your car. So yeah, we didn't want

18
00:00:59,640 --> 00:01:01,600
Speaker 1: it to come to that, you know, No, no, no.

19
00:01:01,640 --> 00:01:04,720
Speaker 2: Hold on, hold on you guys send invoices to my

20
00:01:04,760 --> 00:01:08,319
Speaker 2: old address, Okay, And then finally, somehow I get my

21
00:01:08,480 --> 00:01:10,399
Speaker 2: inpound notice in my new address.

22
00:01:10,840 --> 00:01:12,800
Speaker 1: First things first, I have to send you over to

23
00:01:12,840 --> 00:01:15,640
Speaker 1: the Change of Address department. If you could please hold

24
00:01:15,640 --> 00:01:16,199
Speaker 1: on one second.

25
00:01:16,319 --> 00:01:20,080
Speaker 2: I've already changed my address. Belof you will be assisted shortly.

26
00:01:20,360 --> 00:01:22,640
Speaker 2: Please continue to hold and the member of our staff

27
00:01:22,680 --> 00:01:25,080
Speaker 2: will be happy to give your call the undivided attention

28
00:01:25,160 --> 00:01:26,039
Speaker 2: that deserves.

29
00:01:26,959 --> 00:01:28,959
Speaker 1: Yes, this is Gerald Fitzpatrick speaking. How my healthy Sir?

30
00:01:30,880 --> 00:01:32,520
Speaker 2: Someone just sent me over here. Can you just send

31
00:01:32,560 --> 00:01:33,160
Speaker 2: me back to him?

32
00:01:33,240 --> 00:01:35,760
Speaker 1: Please? And what seems to be the troublestar, Can I

33
00:01:35,800 --> 00:01:36,360
Speaker 1: help you with something?

34
00:01:37,280 --> 00:01:39,400
Speaker 2: Yes? Yes, this guy he wants me to change my address,

35
00:01:39,400 --> 00:01:41,160
Speaker 2: but I already have the right address on file.

36
00:01:41,480 --> 00:01:46,280
Speaker 1: Spell your name for me, please, R A F A E. L.

37
00:01:47,560 --> 00:01:54,880
Speaker 2: Hernandez and your addresser it's you know, mill Ridge Drive.

38
00:01:56,000 --> 00:01:57,320
Speaker 1: And Sirrey, you have your account over Handy.

39
00:01:58,240 --> 00:01:59,720
Speaker 2: No, I don't have my account number, Handy.

40
00:02:00,240 --> 00:02:01,000
Speaker 1: That's unfortunate.

41
00:02:01,440 --> 00:02:04,040
Speaker 2: I don't know my account number. Okay, that's the problem.

42
00:02:04,080 --> 00:02:05,440
Speaker 2: That's what I've been trying to tell you guys this

43
00:02:05,520 --> 00:02:08,000
Speaker 2: whole time. I don't know because I don't have any invoices,

44
00:02:08,160 --> 00:02:10,440
Speaker 2: because you guys have been sending my invoices to my

45
00:02:10,480 --> 00:02:12,600
Speaker 2: old address. Does this make sense?

46
00:02:12,720 --> 00:02:16,519
Speaker 3: I need to know why we have not received payment

47
00:02:16,560 --> 00:02:18,760
Speaker 3: for you within the last four months.

48
00:02:19,000 --> 00:02:21,240
Speaker 2: I just told you why you haven't received payment.

49
00:02:21,880 --> 00:02:23,079
Speaker 1: All right, sir, let me let me put you on

50
00:02:23,080 --> 00:02:24,280
Speaker 1: hold for a second. We're going to transfer to a

51
00:02:24,320 --> 00:02:24,800
Speaker 1: billing department.

52
00:02:24,840 --> 00:02:26,760
Speaker 2: Hold on, wait wait wait wait wait Gerald.

53
00:02:26,680 --> 00:02:29,560
Speaker 1: Yes, Fitzgerald, Patrick Fitzgerald. What's your name?

54
00:02:30,639 --> 00:02:31,960
Speaker 2: What the is the problem?

55
00:02:32,720 --> 00:02:34,880
Speaker 1: You're started yelling at me as if I took the

56
00:02:34,880 --> 00:02:35,639
Speaker 1: information down.

57
00:02:35,800 --> 00:02:37,760
Speaker 2: You didn't take the information down? All right?

58
00:02:37,760 --> 00:02:38,000
Speaker 3: Are you?

59
00:02:38,080 --> 00:02:40,280
Speaker 2: Are you not Patrick fitz Gerald?

60
00:02:40,280 --> 00:02:42,799
Speaker 1: Fitzpatrick, This is Patrick Fitzgerald.

61
00:02:43,639 --> 00:02:44,760
Speaker 2: That's wrong saying.

62
00:02:44,800 --> 00:02:47,400
Speaker 1: Then, right, But in order to change your address, you

63
00:02:47,400 --> 00:02:48,240
Speaker 1: need to stupid our.

64
00:02:48,440 --> 00:02:50,600
Speaker 2: I just spoke to you. You told me what I

65
00:02:50,639 --> 00:02:51,079
Speaker 2: needed to know.

66
00:02:51,240 --> 00:02:51,360
Speaker 3: Sir.

67
00:02:51,560 --> 00:02:53,960
Speaker 1: Have you plan to pay automatically with easy pay? We

68
00:02:54,040 --> 00:02:54,960
Speaker 1: can set that up for you.

69
00:02:55,120 --> 00:02:57,600
Speaker 2: I started off paying online and you guys started sending

70
00:02:57,600 --> 00:03:00,560
Speaker 2: me invoices in the mail to the wrong gad. But

71
00:03:00,600 --> 00:03:03,560
Speaker 2: I'd like to talk to someone that's a nietscha get

72
00:03:03,560 --> 00:03:05,440
Speaker 2: this problem fixed and I can take my daughter to

73
00:03:05,480 --> 00:03:06,399
Speaker 2: the play park.

74
00:03:07,160 --> 00:03:08,200
Speaker 1: Right. Hello, sir?

75
00:03:09,120 --> 00:03:10,720
Speaker 2: Hello? Can you not hear me?

76
00:03:10,800 --> 00:03:10,960
Speaker 3: Hello?

77
00:03:11,280 --> 00:03:14,079
Speaker 2: Yes, sir, we were talking about payment online, Sir.

78
00:03:14,120 --> 00:03:17,280
Speaker 3: I apologize, but I don't recall talking to you about this.

79
00:03:18,280 --> 00:03:18,919
Speaker 1: What is your name?

80
00:03:19,919 --> 00:03:24,919
Speaker 2: What holy? My name is Raphael Hernandez.

81
00:03:25,160 --> 00:03:27,120
Speaker 1: Oh, yes, mister Hernandez. Would you think so old in

82
00:03:27,200 --> 00:03:27,720
Speaker 1: the road? Correct?

83
00:03:28,440 --> 00:03:31,359
Speaker 2: No, I don't believe it's this old mill road anymore.

84
00:03:31,800 --> 00:03:35,560
Speaker 2: My new address is sniff you know, mill Ridge Drive. No.

85
00:03:35,640 --> 00:03:37,680
Speaker 3: Actually, we type it into our computer system right here,

86
00:03:37,680 --> 00:03:40,320
Speaker 3: and there seems to be an update in process, and

87
00:03:40,320 --> 00:03:42,160
Speaker 3: it looks like we're all set, then, sir.

88
00:03:42,240 --> 00:03:42,760
Speaker 1: Is that correct?

89
00:03:43,320 --> 00:03:45,160
Speaker 2: No, we're not all set then, because my car is

90
00:03:45,160 --> 00:03:48,640
Speaker 2: going to get impounded later today. Before this whole nest

91
00:03:49,080 --> 00:03:52,080
Speaker 2: they were, you guys were just taking Yeah, hold on,

92
00:03:52,120 --> 00:03:54,240
Speaker 2: would you just wait up? And so done talking?

93
00:03:54,320 --> 00:03:55,880
Speaker 1: I don't know what you're speaking about.

94
00:03:56,800 --> 00:03:58,240
Speaker 2: Okay, what are you? What's your name?

95
00:03:58,440 --> 00:04:02,120
Speaker 3: Patrick Fitzgerald to not Financial Services, Jerald Fitzsatrick speaking, How

96
00:04:02,160 --> 00:04:02,680
Speaker 3: might help you?

97
00:04:03,160 --> 00:04:03,480
Speaker 2: Hello?

98
00:04:04,240 --> 00:04:10,640
Speaker 1: HELLI Hello, this is Patrick. Hello, This is Patrick Fitzgerald. No, Hello, Hi,

99
00:04:11,000 --> 00:04:15,400
Speaker 1: Carol Fitzpatrick speaking man. Hello, Yes, Hi, how are you hello? Sir?

100
00:04:15,440 --> 00:04:16,800
Speaker 2: Two people on the phone right now.

101
00:04:17,000 --> 00:04:19,719
Speaker 3: We are sending out at toe truck to impound your

102
00:04:19,920 --> 00:04:20,599
Speaker 3: What are.

103
00:04:20,480 --> 00:04:22,360
Speaker 2: You sending out a ton talk for? You should be

104
00:04:22,440 --> 00:04:26,159
Speaker 2: sending out apology? You send me bills for a wrong address.

105
00:04:26,279 --> 00:04:28,679
Speaker 1: The system has not updated yet with that change of address.

106
00:04:28,800 --> 00:04:32,000
Speaker 2: So did you just confirmed that it is octating with me?

107
00:04:32,240 --> 00:04:34,080
Speaker 1: Hello? Okay, sir? Would you like to pay by money? Graham?

108
00:04:34,360 --> 00:04:36,920
Speaker 2: I can't pay four months just out of pocket. My

109
00:04:37,320 --> 00:04:39,760
Speaker 2: table starved. You want a child to starve? Is that

110
00:04:39,800 --> 00:04:40,240
Speaker 2: what you want?

111
00:04:40,360 --> 00:04:42,120
Speaker 3: Well, I'm sorry. I don't have any children, sir, so

112
00:04:42,120 --> 00:04:44,240
Speaker 3: I wouldn't know what that's like. I'm married with your children, Sarah.

113
00:04:44,240 --> 00:04:51,480
Speaker 1: I understand that you.

114
00:04:48,200 --> 00:04:49,600
Speaker 2: You will be assisted shortly.

115
00:04:52,320 --> 00:04:53,880
Speaker 1: Speaking? Hello?

116
00:04:54,640 --> 00:04:58,039
Speaker 2: Hello? Do you hear the other freeburg on this phone line?

117
00:04:58,720 --> 00:04:59,520
Speaker 2: Can you not hear me?

118
00:05:00,080 --> 00:05:01,039
Speaker 1: I hear you, sir?

119
00:05:01,640 --> 00:05:05,360
Speaker 2: You do hear me? Great, wonderful. There's another person who's line.

120
00:05:05,360 --> 00:05:06,479
Speaker 2: Am I going crazy?

121
00:05:06,560 --> 00:05:08,280
Speaker 1: Sir? I'm sorry we're going to have to impound your car.

122
00:05:08,360 --> 00:05:08,440
Speaker 2: Sir.

123
00:05:08,520 --> 00:05:09,800
Speaker 1: I have good news for you. We will not have

124
00:05:09,839 --> 00:05:10,640
Speaker 1: to impound your vehicle.

125
00:05:10,720 --> 00:05:13,040
Speaker 2: Why could you double teeming me like this? Okay, this

126
00:05:13,200 --> 00:05:16,000
Speaker 2: is super unprofessional. What I need to know is whether

127
00:05:16,040 --> 00:05:18,160
Speaker 2: my car is going to get impounded, whether I should

128
00:05:18,200 --> 00:05:19,680
Speaker 2: drive it to Canada right now.

129
00:05:20,240 --> 00:05:22,840
Speaker 1: What you should know is that you've been phone tapped. Sir.

130
00:05:22,920 --> 00:05:23,719
Speaker 1: You've been phone tapped?

131
00:05:23,920 --> 00:05:25,679
Speaker 2: What are you talking about?

132
00:05:26,200 --> 00:05:28,640
Speaker 1: This is Patrick Fitzgerald. This is Gerald Fitzpatrick. Actually, I'm

133
00:05:28,680 --> 00:05:31,520
Speaker 1: Scary Jones and I'm Ronnie and Emily wanted to mess

134
00:05:31,560 --> 00:05:35,240
Speaker 1: with you. Raphael Hi.

135
00:05:36,760 --> 00:05:40,120
Speaker 2: The whole time, I was thinking that I'm going crazy

136
00:05:40,200 --> 00:05:40,599
Speaker 2: or something.

137
00:05:42,880 --> 00:05:44,360
Speaker 1: Elvis Duran's phone tap.

138
00:05:45,800 --> 00:05:48,320
Speaker 3: This phone table was pre recorded with the permission granted

139
00:05:48,320 --> 00:05:49,440
Speaker 3: by all participants.

140
00:05:49,640 --> 00:05:53,080
Speaker 1: The Elvis Duran phone tap only on Elvis Duran in

141
00:05:53,120 --> 00:05:53,880
Speaker 1: the Morning Show