1 00:00:00,360 --> 00:00:03,640 Speaker 1: He's here. The sleekest, sexiest lines American engineers to come 2 00:00:03,720 --> 00:00:07,440 Speaker 1: up with. Well, just to name itself. It speaks powering wealth, 3 00:00:12,119 --> 00:00:15,120 Speaker 1: says it all, Ron and Anian. Everything has its failures. 4 00:00:15,160 --> 00:00:17,280 Speaker 1: And if you think every vehicle is gonna be perfect 5 00:00:17,280 --> 00:00:20,919 Speaker 1: for everything, it's it's it's not a car. Did I 6 00:00:21,120 --> 00:00:26,280 Speaker 1: ever buy a thousand dollar? Carr Doctor at a hundred 7 00:00:26,320 --> 00:00:29,920 Speaker 1: sixty thousand miles nineteen l eighteen years old? How to 8 00:00:29,960 --> 00:00:32,279 Speaker 1: put a radiator in the truck five years ago? You know, 9 00:00:32,400 --> 00:00:35,479 Speaker 1: just just on principle. Welcome to the radio home of 10 00:00:35,640 --> 00:00:39,920 Speaker 1: Ron and Anian, the Car Doctor, since this is where 11 00:00:39,960 --> 00:00:43,839 Speaker 1: car owners the world overturned to for their definitive opinion 12 00:00:43,920 --> 00:00:47,800 Speaker 1: on automotive repair. If your mechanics giving you a busy signal, 13 00:00:48,000 --> 00:00:51,320 Speaker 1: pick up the phone and call in. The garage doors 14 00:00:51,400 --> 00:00:53,320 Speaker 1: are open, but I am here to take your call 15 00:00:53,720 --> 00:01:01,120 Speaker 1: at eight five five six and now her it's time 16 00:01:01,200 --> 00:01:03,800 Speaker 1: to start your engines America and wherever you might be 17 00:01:03,920 --> 00:01:05,480 Speaker 1: running ding in the Car Doctor here at the helm 18 00:01:05,480 --> 00:01:08,360 Speaker 1: at A five five five zero nine nine zero zero, 19 00:01:08,400 --> 00:01:11,480 Speaker 1: taking calls and answering questions and taking no prisoners here 20 00:01:11,480 --> 00:01:13,920 Speaker 1: on the Car Doctor Radio show. More information at car 21 00:01:13,959 --> 00:01:16,480 Speaker 1: Doctors Show dot com running in the Car Doctor out 22 00:01:16,480 --> 00:01:19,880 Speaker 1: on Facebook, and you can podcast as via the a 23 00:01:19,880 --> 00:01:23,200 Speaker 1: Car Doctor dot Show A Car Doctor show dot com website. Uh, 24 00:01:23,240 --> 00:01:25,280 Speaker 1: there's podcast links out there as well as a live 25 00:01:25,400 --> 00:01:28,080 Speaker 1: listen stream or a listen live stream when joy is 26 00:01:28,200 --> 00:01:31,160 Speaker 1: a grammatically correct live listen listen live whatever. Get out there. 27 00:01:31,200 --> 00:01:33,160 Speaker 1: You can find the link. You're good to go. Um, 28 00:01:33,200 --> 00:01:35,040 Speaker 1: we're gonna talk about a couple of different things. A sah. 29 00:01:35,040 --> 00:01:36,360 Speaker 1: We'll talk a little bit. Maybe we'll read a couple 30 00:01:36,360 --> 00:01:38,240 Speaker 1: of excerpts from Steven Cook's new book O B D 31 00:01:38,319 --> 00:01:41,480 Speaker 1: two Diagnostics Made Easy, available out on Amazon. You can 32 00:01:41,520 --> 00:01:44,279 Speaker 1: find it out there. Um, I've got a Mitchell Mitchell 33 00:01:44,319 --> 00:01:46,200 Speaker 1: one shirt track. Real Fix will do that at the 34 00:01:46,319 --> 00:01:48,960 Speaker 1: end of the hour, talking about some power windows on 35 00:01:49,000 --> 00:01:51,160 Speaker 1: a two thousand two outie. But I am here to 36 00:01:51,200 --> 00:01:53,280 Speaker 1: talk about your car and it's problems eight five five 37 00:01:53,320 --> 00:01:56,760 Speaker 1: five six zero nine zero zero even questions and comments 38 00:01:56,800 --> 00:02:00,400 Speaker 1: about the repair process. Um. I rubbed at a yellow 39 00:02:00,440 --> 00:02:02,200 Speaker 1: sticky note and I'm not a little yellow stickies. This 40 00:02:02,320 --> 00:02:08,000 Speaker 1: week is titled success behind the Scenes. And Jeff Sandler 41 00:02:08,080 --> 00:02:09,920 Speaker 1: came into the shop this week just a regular customer, 42 00:02:09,960 --> 00:02:12,440 Speaker 1: and he was um. He brought his Mustang in and 43 00:02:12,720 --> 00:02:16,560 Speaker 1: it was a simple enough repair in one sense. The 44 00:02:17,000 --> 00:02:20,919 Speaker 1: shifter no longer indicated correct gear position, you know, you 45 00:02:21,000 --> 00:02:23,560 Speaker 1: put it in park, and the little red red dot 46 00:02:23,680 --> 00:02:27,400 Speaker 1: underneath the tape, you know, park reverse neutral drive, so on, 47 00:02:27,720 --> 00:02:29,400 Speaker 1: everything lines up and you can see the d tent 48 00:02:29,440 --> 00:02:32,519 Speaker 1: in the mark lineup and and that wasn't working. It 49 00:02:32,600 --> 00:02:35,640 Speaker 1: needed to shift to assembly. So five worth a plastic 50 00:02:35,760 --> 00:02:38,080 Speaker 1: later from the folks over at Ford and the Blue 51 00:02:38,120 --> 00:02:40,320 Speaker 1: Oval world. But you're thrilled to get it right. You 52 00:02:40,400 --> 00:02:42,480 Speaker 1: can still buy the part on a two thousand nine 53 00:02:42,520 --> 00:02:45,120 Speaker 1: Mustang which is ten years old now, and you're just 54 00:02:45,200 --> 00:02:47,240 Speaker 1: happy to get it. You don't care. So it's it's 55 00:02:47,320 --> 00:02:50,160 Speaker 1: it's just over anddone with. But Jeff and I were 56 00:02:50,280 --> 00:02:54,840 Speaker 1: talking about what goes on behind the scenes, and you know, 57 00:02:54,919 --> 00:02:57,959 Speaker 1: ought to repair is a battle just as much fought 58 00:02:58,520 --> 00:03:02,200 Speaker 1: in the bay in front of everybody as it is 59 00:03:02,320 --> 00:03:05,320 Speaker 1: behind the scenes. And we talked about it, and he 60 00:03:05,400 --> 00:03:09,000 Speaker 1: brought the car in on Wednesday. We did it on Thursday. 61 00:03:09,120 --> 00:03:11,000 Speaker 1: We got the part. We had to do it on Thursday. 62 00:03:11,760 --> 00:03:15,440 Speaker 1: Um uh. And then we talked about, uh, you know, 63 00:03:15,639 --> 00:03:19,800 Speaker 1: the things that go right and wrong and it's really amazing. 64 00:03:19,840 --> 00:03:23,240 Speaker 1: Auto repair comes out right as often as it does 65 00:03:23,320 --> 00:03:26,160 Speaker 1: in one sense of the word all right, in the 66 00:03:26,320 --> 00:03:30,360 Speaker 1: sense that you know all the moving pieces. You're dependent 67 00:03:30,480 --> 00:03:35,320 Speaker 1: upon the catalog being right. You're depending upon the manufacturer 68 00:03:35,440 --> 00:03:38,360 Speaker 1: having the part you know available locally, that the part 69 00:03:38,480 --> 00:03:40,680 Speaker 1: is not damage, that the part has been packed properly, 70 00:03:41,080 --> 00:03:44,240 Speaker 1: the part was tested properly, the part gets delivered. The 71 00:03:44,360 --> 00:03:47,000 Speaker 1: parts guy actually shows up that day because the drama 72 00:03:47,080 --> 00:03:51,200 Speaker 1: in his life hasn't affected his his work, operations and attitude. 73 00:03:51,200 --> 00:03:53,160 Speaker 1: And these are a lot of the little things that 74 00:03:53,320 --> 00:04:00,120 Speaker 1: happened that go on. Doing Jeff's car was difficult the 75 00:04:00,200 --> 00:04:05,119 Speaker 1: sense because it's interior work, all right. Doing interior work 76 00:04:05,200 --> 00:04:07,520 Speaker 1: is a lot like doing open heart surgery. There's there's 77 00:04:07,560 --> 00:04:09,640 Speaker 1: no margin of error. And it's not that there's margin 78 00:04:09,680 --> 00:04:13,200 Speaker 1: of error doing breaks, but you know, if you slip 79 00:04:13,920 --> 00:04:17,000 Speaker 1: and you know, put a slight gouge in the frame 80 00:04:17,160 --> 00:04:20,760 Speaker 1: doing breaks or suspension, it doesn't matter. Nobody's gonna see 81 00:04:20,760 --> 00:04:24,560 Speaker 1: it and it doesn't affect anything. You know, you you 82 00:04:24,800 --> 00:04:27,800 Speaker 1: slip and put a gouge in the red leather seat 83 00:04:27,839 --> 00:04:30,920 Speaker 1: of the two thousand nine months Thang GT convertible. Yeah, 84 00:04:31,080 --> 00:04:34,839 Speaker 1: that's probably an issue. So you're you're, you're, you're trying 85 00:04:35,000 --> 00:04:38,640 Speaker 1: to be careful in ginger and you know, open the door, 86 00:04:38,760 --> 00:04:41,960 Speaker 1: closed the door, be away from everything, don't don't drag 87 00:04:42,040 --> 00:04:44,159 Speaker 1: your dirty shoes inside the car and tell you the truth. 88 00:04:44,200 --> 00:04:46,159 Speaker 1: I've I've I've got a pair of moccasins at the shop. 89 00:04:46,240 --> 00:04:48,800 Speaker 1: I start working on interiors, put the moccasins on. I 90 00:04:48,839 --> 00:04:51,160 Speaker 1: work on cars and my slippers. It's just, you know, 91 00:04:51,320 --> 00:04:55,120 Speaker 1: you're just you want to be clean, but you look 92 00:04:55,200 --> 00:04:58,440 Speaker 1: at what does it take to make that repair good 93 00:04:58,800 --> 00:05:01,920 Speaker 1: and right, and you've got to be content that it 94 00:05:02,040 --> 00:05:06,120 Speaker 1: happens a lot. And sometimes the failure of the repair 95 00:05:06,720 --> 00:05:09,599 Speaker 1: comes from the customer. Yeah, I gotta tell you. Sometimes 96 00:05:09,640 --> 00:05:12,320 Speaker 1: it's the customer that doesn't let you fix the car. 97 00:05:13,760 --> 00:05:17,720 Speaker 1: It's there's there's something there that prevents them that either 98 00:05:17,800 --> 00:05:20,360 Speaker 1: they don't want to hear, they don't want to acknowledge, 99 00:05:21,480 --> 00:05:23,200 Speaker 1: or they're just not interested, but they just want the 100 00:05:23,240 --> 00:05:28,279 Speaker 1: car fixed. Customer called up a consumer and they were 101 00:05:28,279 --> 00:05:30,760 Speaker 1: worked on their car. Yet, in my in my book, 102 00:05:30,839 --> 00:05:33,000 Speaker 1: that the definition that it kind of becomes a consumer, 103 00:05:33,080 --> 00:05:35,279 Speaker 1: especially after to hear the rest of the call. Cold 104 00:05:35,360 --> 00:05:37,479 Speaker 1: left a message that the car was stuck two blocks 105 00:05:37,520 --> 00:05:39,600 Speaker 1: from the shop, and we need to get over there 106 00:05:39,680 --> 00:05:43,279 Speaker 1: right away and get it towed in. Well, Friday morning 107 00:05:43,320 --> 00:05:45,520 Speaker 1: and a repair shop. You know, the only thing worse 108 00:05:45,520 --> 00:05:48,359 Speaker 1: than Friday morning and a repair shop is Friday afternoon 109 00:05:48,400 --> 00:05:50,760 Speaker 1: and a repair shop, all right, because you're trying to 110 00:05:50,800 --> 00:05:52,719 Speaker 1: get cars out for the weekend. You've got cars promise 111 00:05:52,800 --> 00:05:56,880 Speaker 1: for people by five o'clock. And I listened to the message. 112 00:05:56,880 --> 00:05:58,800 Speaker 1: When I came back into the office for coffee, they 113 00:05:58,839 --> 00:06:00,360 Speaker 1: played it for me and I said, you know, we'll 114 00:06:00,400 --> 00:06:02,440 Speaker 1: call them at ten o'clock coffee because right now we're 115 00:06:02,440 --> 00:06:04,960 Speaker 1: just tied up trying to get other jobs going. It's 116 00:06:04,960 --> 00:06:07,960 Speaker 1: only a twenty minute wait. So it called the ten 117 00:06:08,000 --> 00:06:12,600 Speaker 1: o'clock and and there was no answer. So I went 118 00:06:12,640 --> 00:06:15,400 Speaker 1: back to work, and you know, about eleven thirty quarter 119 00:06:15,520 --> 00:06:17,640 Speaker 1: or twelve, I came into the office to check up 120 00:06:17,680 --> 00:06:21,360 Speaker 1: on something and they reminded me, and I always record 121 00:06:21,440 --> 00:06:23,400 Speaker 1: whenever I call somebody. I took a little note. I said, 122 00:06:23,440 --> 00:06:26,480 Speaker 1: you know, called Nadine, you know, ninety nine. Here's the 123 00:06:26,520 --> 00:06:28,920 Speaker 1: phone number that I went back to the phone. I 124 00:06:29,320 --> 00:06:31,560 Speaker 1: checked the phone log and I said, okay, called Nadine 125 00:06:31,839 --> 00:06:37,360 Speaker 1: eleven forty six, no answer, twelve o'clock. Can we took lunch? 126 00:06:37,680 --> 00:06:42,760 Speaker 1: We eat too, you know. And about twelve thirty Nadine 127 00:06:42,839 --> 00:06:44,720 Speaker 1: called and she was a little annoyed. You know, I've 128 00:06:44,720 --> 00:06:47,159 Speaker 1: been calling you since nine o'clock this morning. I said, 129 00:06:47,200 --> 00:06:49,800 Speaker 1: excuse me. I said, um, I've called you back twice. 130 00:06:50,960 --> 00:06:52,920 Speaker 1: And the answer I got was you know, I told 131 00:06:52,920 --> 00:06:54,640 Speaker 1: her what number and she said, well, that's the wrong number. 132 00:06:54,640 --> 00:06:56,200 Speaker 1: And I said, well, that's the number on the machine. 133 00:06:57,080 --> 00:06:58,799 Speaker 1: And she said, oh, I must have left the wrong number. 134 00:06:59,320 --> 00:07:02,000 Speaker 1: And she was a little apologetic, but still kind of annoyed, 135 00:07:02,920 --> 00:07:04,240 Speaker 1: which I don't know how else I would have gotten 136 00:07:04,240 --> 00:07:06,560 Speaker 1: in touch with her, because she's never been in the 137 00:07:06,600 --> 00:07:09,600 Speaker 1: shop before. Well, my son's over in the parking lot 138 00:07:09,680 --> 00:07:11,960 Speaker 1: by the train station. He's all upset. His car won't start, 139 00:07:12,000 --> 00:07:13,840 Speaker 1: and I'm driving him for Virginia to try and help him. 140 00:07:14,080 --> 00:07:15,400 Speaker 1: Can you go over there and tow the car any 141 00:07:15,400 --> 00:07:16,600 Speaker 1: And I said, well, first of all, I don't have 142 00:07:16,640 --> 00:07:18,880 Speaker 1: a tow service. I don't have a tow truck we use, 143 00:07:19,000 --> 00:07:21,080 Speaker 1: you know, because here in the Northeast a lot of 144 00:07:21,160 --> 00:07:23,960 Speaker 1: people have triple A or some kind of outside tow service, 145 00:07:24,000 --> 00:07:26,080 Speaker 1: so there's no need to tow truck operation is a 146 00:07:26,080 --> 00:07:29,160 Speaker 1: whole another world. Number one and number two, we're we're 147 00:07:29,160 --> 00:07:31,640 Speaker 1: already booked on other jobs. I said, um, you know, 148 00:07:31,840 --> 00:07:33,560 Speaker 1: the car could come in, but it won't get done. 149 00:07:34,040 --> 00:07:36,400 Speaker 1: And this particular model Mercedes we don't deal with on 150 00:07:36,480 --> 00:07:38,120 Speaker 1: a full time basis. And I said, if you're looking 151 00:07:38,120 --> 00:07:40,120 Speaker 1: for this to be done quicker, I think it's really 152 00:07:40,160 --> 00:07:44,080 Speaker 1: got to go somewhere else. And she kind of had 153 00:07:44,120 --> 00:07:46,960 Speaker 1: a problem with that. You know, here's the truth, here's 154 00:07:47,000 --> 00:07:49,640 Speaker 1: the reality of it. Listen, this is what we're working on. 155 00:07:49,760 --> 00:07:52,080 Speaker 1: We're working on the Space Shuttle. Everybody gets a Space 156 00:07:52,120 --> 00:07:54,200 Speaker 1: Shuttle to work on in their bay one day or 157 00:07:54,240 --> 00:07:58,440 Speaker 1: the next, and either the mechanic really has the tooling 158 00:07:58,520 --> 00:08:00,840 Speaker 1: to work on it where he doesn't, or he has 159 00:08:00,880 --> 00:08:03,800 Speaker 1: the information to work on it, or he doesn't, and 160 00:08:05,280 --> 00:08:09,000 Speaker 1: that repair had the potential to be a bad repair 161 00:08:09,680 --> 00:08:14,520 Speaker 1: because of the customer's position. Trust me, you probably and 162 00:08:14,600 --> 00:08:16,320 Speaker 1: I know somebody out there's gonna go I know more 163 00:08:16,360 --> 00:08:20,040 Speaker 1: than the mechanic. Most of you don't know more than 164 00:08:20,200 --> 00:08:24,080 Speaker 1: the mechanic. Trust me, all right, And I don't care 165 00:08:24,120 --> 00:08:27,600 Speaker 1: if you were fixing cars five years ago, ten years ago, 166 00:08:28,360 --> 00:08:31,400 Speaker 1: last week, all right, maybe last week he got an argument, 167 00:08:31,480 --> 00:08:35,079 Speaker 1: but anything longer than that, the industry has changed. I 168 00:08:35,200 --> 00:08:37,640 Speaker 1: walk out the door on Friday, by the time I 169 00:08:37,720 --> 00:08:41,800 Speaker 1: come back in on Monday, it's changed. There's something else 170 00:08:41,960 --> 00:08:46,199 Speaker 1: to learn. There's some other accessory or modification or a 171 00:08:46,400 --> 00:08:49,600 Speaker 1: different system added to a vehicle that makes it all 172 00:08:49,800 --> 00:08:57,480 Speaker 1: new again. All right, success behind the scenes. I really 173 00:08:57,640 --> 00:09:03,559 Speaker 1: think the number one weapon for a good positive repair 174 00:09:04,440 --> 00:09:07,280 Speaker 1: his attitude. I think it's the attitude of the customer. 175 00:09:07,920 --> 00:09:10,439 Speaker 1: I think it's the attitude of the mechanic and the 176 00:09:10,520 --> 00:09:13,920 Speaker 1: shop in general and how they approach it. I really 177 00:09:14,120 --> 00:09:17,120 Speaker 1: think you've got to ask yourself this question. If you're 178 00:09:17,320 --> 00:09:20,439 Speaker 1: if you're in the shop, does every day feel like 179 00:09:20,559 --> 00:09:24,920 Speaker 1: the first day? You know? Is there that pride? I 180 00:09:25,040 --> 00:09:28,199 Speaker 1: stayed and I'm not bragging. I'm just telling you, Carpenter 181 00:09:28,240 --> 00:09:30,520 Speaker 1: Bob and I stayed an hour and twenty minutes late yesterday. 182 00:09:31,320 --> 00:09:33,800 Speaker 1: Danny left right on, you know a little bit after five. 183 00:09:33,880 --> 00:09:36,160 Speaker 1: You had you get to a second job. And um 184 00:09:36,240 --> 00:09:39,439 Speaker 1: we stayed until about seven seven fifteen last night and 185 00:09:40,240 --> 00:09:43,079 Speaker 1: clean the shop. Wipe down the tire machine, wipe down 186 00:09:43,120 --> 00:09:46,360 Speaker 1: the brake lathe cleaned off the balancer, swept the floor, 187 00:09:46,440 --> 00:09:49,120 Speaker 1: went around, did spot patrol. You know what spot patrol is, right, 188 00:09:49,520 --> 00:09:51,319 Speaker 1: You're walking around with a cannon, break clean and a 189 00:09:51,440 --> 00:09:53,839 Speaker 1: rag and you get all the little oil spots, you know, 190 00:09:54,280 --> 00:09:58,640 Speaker 1: spot patrolopoooo two two. So you're walking Monday, the floors clean, emptied, 191 00:09:58,640 --> 00:10:02,000 Speaker 1: the oil drains throughout, all the garbage, vacuum, all the 192 00:10:02,120 --> 00:10:04,079 Speaker 1: leaves that get tucked into the corners. You know, you 193 00:10:04,200 --> 00:10:07,199 Speaker 1: clean the place. If you're not doing that on a 194 00:10:07,240 --> 00:10:10,439 Speaker 1: regular basis, then you know, but maybe you know, you 195 00:10:10,520 --> 00:10:12,440 Speaker 1: gotta ask yourself why not? And I get it, you're tired, 196 00:10:12,440 --> 00:10:14,800 Speaker 1: you're busy is but you know what, there's always gotta 197 00:10:14,800 --> 00:10:16,240 Speaker 1: be that pride in the shop, and there's gotta be 198 00:10:16,240 --> 00:10:17,920 Speaker 1: the pride in the repair. You've got to be excited 199 00:10:18,000 --> 00:10:21,000 Speaker 1: like it's your first day. And if you're the consumer, 200 00:10:21,800 --> 00:10:24,360 Speaker 1: you gotta look for that enthusiasm. And you've got to 201 00:10:24,440 --> 00:10:27,120 Speaker 1: understand they've got to be able to fix the car 202 00:10:27,520 --> 00:10:30,840 Speaker 1: that you let them fix. Don't hamstring them, don't expect 203 00:10:30,880 --> 00:10:32,760 Speaker 1: them to drop what they're doing. I don't know of 204 00:10:32,840 --> 00:10:35,800 Speaker 1: any repair shop, and I can answer this question too. 205 00:10:36,080 --> 00:10:37,840 Speaker 1: I don't know if any repair shop that's sitting there 206 00:10:37,880 --> 00:10:40,880 Speaker 1: going twiddling the thumb saying, yep, I sure hope somebody 207 00:10:40,920 --> 00:10:42,439 Speaker 1: walks in the door any minute, because I'm gonna just 208 00:10:42,520 --> 00:10:44,319 Speaker 1: drop what I'm doing and take care of them. And 209 00:10:44,440 --> 00:10:48,000 Speaker 1: if they are and they're not busy, then there's something 210 00:10:48,080 --> 00:10:51,640 Speaker 1: wrong with that picture because I'm finding that the busy 211 00:10:51,760 --> 00:10:56,000 Speaker 1: shops or I'm sorry, the good shops are busy, and 212 00:10:56,880 --> 00:11:00,520 Speaker 1: the shops that are standing around are standing around for 213 00:11:02,480 --> 00:11:05,679 Speaker 1: technical reasons. We'll kind of say it like that. So 214 00:11:05,920 --> 00:11:08,400 Speaker 1: everybody gets slow in this business, but extended length of 215 00:11:08,520 --> 00:11:12,960 Speaker 1: time is uh just you know, curious, So we'll leave 216 00:11:13,000 --> 00:11:14,880 Speaker 1: it there. Success behind the scene. What makes a good 217 00:11:14,960 --> 00:11:18,240 Speaker 1: repair good and right? Well, there's a lot of factors 218 00:11:18,280 --> 00:11:20,319 Speaker 1: that go into it in order for repair to be 219 00:11:20,400 --> 00:11:22,960 Speaker 1: successful on both sides of the counter, and it needs 220 00:11:23,040 --> 00:11:25,839 Speaker 1: to be if everybody's gonna be happy. Eight five five 221 00:11:25,920 --> 00:11:28,440 Speaker 1: five zero nine zero zero. Running in the car doctor 222 00:11:28,480 --> 00:11:44,400 Speaker 1: coming back right after this time? Right it on the wall, 223 00:11:44,480 --> 00:11:47,160 Speaker 1: so you don't forget to call for car advice. Done right? 224 00:11:47,360 --> 00:11:51,520 Speaker 1: Eight five five five zero nine zero zero. Now back 225 00:11:51,600 --> 00:11:53,960 Speaker 1: to raw. Hey, let's get out and talk to Colton 226 00:11:54,000 --> 00:11:56,280 Speaker 1: and Florida wants to talk about hotel and Florida or 227 00:11:56,320 --> 00:11:58,560 Speaker 1: to repair and so forth. Carlton, Welcome to the car 228 00:11:58,640 --> 00:12:01,520 Speaker 1: doctor buddy. What's going on? Hey Ron, how you doing? 229 00:12:01,640 --> 00:12:05,920 Speaker 1: Good man? What's cooking? Oh? No much. I I emails 230 00:12:05,960 --> 00:12:08,280 Speaker 1: you a little while back about the all tell I 231 00:12:08,440 --> 00:12:10,040 Speaker 1: just kind of want to let you know and let 232 00:12:10,160 --> 00:12:14,640 Speaker 1: listeners know about, uh the MK m K O eight. 233 00:12:15,320 --> 00:12:17,839 Speaker 1: I'll tell you what. That's an awesome tool. You know. 234 00:12:18,000 --> 00:12:22,880 Speaker 1: I don't have any complaints, um, but I probably will 235 00:12:23,000 --> 00:12:26,960 Speaker 1: end up upgrading up to the Maxi syst anyways because 236 00:12:27,000 --> 00:12:30,160 Speaker 1: it doesn't have all the bi directional controls. But for 237 00:12:30,280 --> 00:12:32,920 Speaker 1: the money, that's an incredible tool. Well, and I think 238 00:12:32,960 --> 00:12:35,440 Speaker 1: a tool like that, the Hotel m K in a wait, 239 00:12:35,480 --> 00:12:37,480 Speaker 1: I think that's a good tool. That's a door tool. 240 00:12:37,960 --> 00:12:39,520 Speaker 1: You know, you don't bring out you don't bring out 241 00:12:39,559 --> 00:12:41,160 Speaker 1: your top gun every time you want to try and 242 00:12:41,320 --> 00:12:43,040 Speaker 1: you know, fix a car and solve a problem. And 243 00:12:43,080 --> 00:12:44,960 Speaker 1: that's a quick tool in and out. That's the door 244 00:12:45,080 --> 00:12:47,280 Speaker 1: tool that becomes the hey, my check engine lights on. 245 00:12:47,840 --> 00:12:51,640 Speaker 1: That's the customer goodwill tool. You walk out there with that, Uh, gee, 246 00:12:51,679 --> 00:12:54,360 Speaker 1: you got this particular code, we can diagnose it tuesday, 247 00:12:54,520 --> 00:12:56,520 Speaker 1: come on in. It becomes a selling feature, right because 248 00:12:56,559 --> 00:12:59,360 Speaker 1: that tools quick, easy and easy out right in terms 249 00:12:59,400 --> 00:13:02,280 Speaker 1: of getting into the car. Yeah, exactly. And it's and 250 00:13:02,360 --> 00:13:05,319 Speaker 1: it has the Bluetooth VC I modules, So I mean 251 00:13:05,360 --> 00:13:08,800 Speaker 1: it's you know, you can get out and and walk around, 252 00:13:08,880 --> 00:13:12,079 Speaker 1: go and you know, and it's it's very handy. Um. 253 00:13:12,240 --> 00:13:16,000 Speaker 1: You know, it'll do you know, immobilizer relearns and and 254 00:13:16,280 --> 00:13:20,920 Speaker 1: uh TPMs, you know, reprogram everything. It's it's for starting out, 255 00:13:21,160 --> 00:13:23,400 Speaker 1: you know. I I bought it basically just to kind 256 00:13:23,440 --> 00:13:25,480 Speaker 1: of hold me off until I was able to buy 257 00:13:25,640 --> 00:13:29,760 Speaker 1: like a Modus you know, um and uh you know, 258 00:13:30,080 --> 00:13:33,720 Speaker 1: but I'll probably step up to a to the MAXI 259 00:13:33,800 --> 00:13:38,720 Speaker 1: SISS and then then down the road by Motus something 260 00:13:38,720 --> 00:13:42,680 Speaker 1: along those lines. I have. I just upgraded my Modus. 261 00:13:42,800 --> 00:13:44,880 Speaker 1: What did I have? I I now have a Modus Edge. 262 00:13:44,880 --> 00:13:48,040 Speaker 1: So I came from a Modus Ultra uh snap on 263 00:13:48,120 --> 00:13:50,559 Speaker 1: we're talking about folks, And it was just it was 264 00:13:50,640 --> 00:13:52,559 Speaker 1: just a great end of the year deal. I couldn't 265 00:13:52,640 --> 00:13:54,559 Speaker 1: I couldn't refuse it. It was it really was a 266 00:13:54,679 --> 00:13:58,080 Speaker 1: number I couldn't refuse. And you know, the one thing 267 00:13:58,160 --> 00:14:01,480 Speaker 1: I will say absolutely about snap Bond is my experience. 268 00:14:02,320 --> 00:14:04,160 Speaker 1: If they tell you that it's gonna do it by 269 00:14:04,200 --> 00:14:08,440 Speaker 1: directional control or some functionality or some such thing. It does. 270 00:14:08,520 --> 00:14:12,000 Speaker 1: It really works. It's yeah. My experience with snap On 271 00:14:13,080 --> 00:14:17,280 Speaker 1: scan tools as they you know, basically with with at 272 00:14:17,320 --> 00:14:22,000 Speaker 1: least with American vehicles, UM, you know, especially GM, some 273 00:14:22,200 --> 00:14:24,880 Speaker 1: toyotas and things that they'll do basically everything that the 274 00:14:24,960 --> 00:14:28,280 Speaker 1: factory scancel will do. UM I read it. I've read 275 00:14:28,280 --> 00:14:32,040 Speaker 1: into issues with snap On with Europeans, some European stuff 276 00:14:32,240 --> 00:14:36,320 Speaker 1: and a few Asian things. But but the the ease 277 00:14:36,440 --> 00:14:39,800 Speaker 1: of use and the user friendliness of the snap On 278 00:14:40,000 --> 00:14:43,440 Speaker 1: is just great. It's I read an article I forget 279 00:14:43,480 --> 00:14:45,360 Speaker 1: where I was one of the forums, and there was 280 00:14:45,480 --> 00:14:50,040 Speaker 1: conversation talking about how the aftermarket scan tools in general 281 00:14:50,160 --> 00:14:55,120 Speaker 1: have really extended their reach, duplicating much of what the 282 00:14:55,480 --> 00:14:58,440 Speaker 1: dealer level tool does with a great degree of accuracy. 283 00:14:58,480 --> 00:15:01,040 Speaker 1: And I think that's getting to be a very refair statement. 284 00:15:01,680 --> 00:15:04,120 Speaker 1: I think that, you know, the future looks better as 285 00:15:04,160 --> 00:15:06,840 Speaker 1: a result of it, and and I think it has to. 286 00:15:07,200 --> 00:15:11,040 Speaker 1: I think it's a necessary, you know, part of the process, 287 00:15:11,240 --> 00:15:14,400 Speaker 1: because let's face it, order repair isn't getting any easier. 288 00:15:14,640 --> 00:15:17,400 Speaker 1: What what what? What? What? What goes on? In Florida 289 00:15:17,440 --> 00:15:19,000 Speaker 1: Way Colton let me ask you that before I let 290 00:15:19,040 --> 00:15:20,600 Speaker 1: you go, there's got to be some big changes in 291 00:15:20,640 --> 00:15:22,760 Speaker 1: Florida for aught to repair versus New Jersey. I can 292 00:15:22,800 --> 00:15:25,960 Speaker 1: only imagine. Oh, it's just hot down here, that's all. 293 00:15:26,080 --> 00:15:28,600 Speaker 1: You know. I hear you talk about about a lot 294 00:15:28,680 --> 00:15:31,360 Speaker 1: of the things that people up there do with you know, 295 00:15:31,560 --> 00:15:34,040 Speaker 1: sometimes you say they'll they'll throw a car away because 296 00:15:34,080 --> 00:15:38,040 Speaker 1: it needs tires or you know, just uh, things like 297 00:15:38,160 --> 00:15:40,400 Speaker 1: that that you've mentioned over the years, and it always 298 00:15:40,440 --> 00:15:44,240 Speaker 1: kind of struck me just insane to me, because you know, 299 00:15:45,040 --> 00:15:47,480 Speaker 1: down here is especially it seems to me like the 300 00:15:47,560 --> 00:15:52,200 Speaker 1: last few years, more than than ever, people just are 301 00:15:52,280 --> 00:15:54,440 Speaker 1: more willing to put money in the cars. You know, 302 00:15:54,600 --> 00:15:59,120 Speaker 1: they they'll do things like, you know, put an engine 303 00:15:59,200 --> 00:16:01,960 Speaker 1: in a in a in twelve year old car, or 304 00:16:02,160 --> 00:16:05,640 Speaker 1: overhauled breaks in the suspension to keep it on the road. 305 00:16:06,720 --> 00:16:08,960 Speaker 1: You know, I think people will get the sticker shock, 306 00:16:09,040 --> 00:16:12,960 Speaker 1: at least down here. You know, when you see a 307 00:16:13,080 --> 00:16:17,520 Speaker 1: new Tahoe is you know seventy yeah, yeah, they'll say, 308 00:16:17,680 --> 00:16:19,920 Speaker 1: I'd rather put ten in the mind when it does 309 00:16:19,960 --> 00:16:22,440 Speaker 1: all the same things. It's got all it's got all 310 00:16:22,480 --> 00:16:23,960 Speaker 1: the things and scratches, and I don't have to worry 311 00:16:23,960 --> 00:16:26,520 Speaker 1: about it in parking lots, and um, you know that's 312 00:16:26,680 --> 00:16:29,240 Speaker 1: that's got to be a big, big factor. One of 313 00:16:29,280 --> 00:16:31,080 Speaker 1: the things I always say about auto repair, though, is 314 00:16:31,120 --> 00:16:33,760 Speaker 1: its regional right. What's important to me in New Jersey 315 00:16:34,280 --> 00:16:36,400 Speaker 1: may not be as important to the guy in California 316 00:16:36,520 --> 00:16:39,160 Speaker 1: the guy in Florida. Uh, depending upon what part of 317 00:16:39,200 --> 00:16:41,200 Speaker 1: Florida you're in. I don't know where you're at exactly, 318 00:16:41,280 --> 00:16:43,680 Speaker 1: but I bet air conditioning on the Space coast. So 319 00:16:44,200 --> 00:16:49,280 Speaker 1: air conditioning is a year round business for you, Yes, basically, Um, 320 00:16:50,080 --> 00:16:51,760 Speaker 1: you know we we do. We do a C all 321 00:16:51,840 --> 00:16:54,280 Speaker 1: year long. Yeah, we we we take the a C 322 00:16:54,440 --> 00:17:00,840 Speaker 1: machine out June and you know, we put it away 323 00:17:01,160 --> 00:17:05,920 Speaker 1: September two, and you know that's that's kind of the 324 00:17:06,040 --> 00:17:08,840 Speaker 1: season here in New Jersey. It's not this full time, 325 00:17:09,440 --> 00:17:12,240 Speaker 1: you know, because after that people are more worried about 326 00:17:12,640 --> 00:17:16,040 Speaker 1: you know, breaks and tires, if they're worried about anything, 327 00:17:16,200 --> 00:17:18,879 Speaker 1: and trying to pay their higher property taxes. That seems 328 00:17:18,880 --> 00:17:21,639 Speaker 1: to be the that seems to be the thing is 329 00:17:21,760 --> 00:17:24,560 Speaker 1: we don't have the road salt issues down here because 330 00:17:24,880 --> 00:17:27,680 Speaker 1: so the so the bodies and the frames and and 331 00:17:28,640 --> 00:17:30,720 Speaker 1: I mean everything lasts a lot longer down here. So 332 00:17:30,800 --> 00:17:33,440 Speaker 1: I guess that's one one factor, like you were saying, 333 00:17:33,520 --> 00:17:36,399 Speaker 1: you know, it's it's that is a lot different. So 334 00:17:36,680 --> 00:17:39,880 Speaker 1: the only the only thing you have that that makes 335 00:17:39,920 --> 00:17:44,320 Speaker 1: me crazy, though, is you have alligators. Um, you know, 336 00:17:44,440 --> 00:17:45,800 Speaker 1: I used to have a customer. I gotta tell you 337 00:17:45,800 --> 00:17:47,280 Speaker 1: the story real quick, and I'm gonna go. I used 338 00:17:47,280 --> 00:17:49,720 Speaker 1: to have this customer. He lived on Santa Bell Island, 339 00:17:49,760 --> 00:17:52,359 Speaker 1: you know where that is, right, bugsy, And he would 340 00:17:52,400 --> 00:17:55,720 Speaker 1: drive up here. He was originally from Hell to New Jersey. 341 00:17:55,760 --> 00:17:58,200 Speaker 1: He retired to Santa Bell and he'd come up twice 342 00:17:58,240 --> 00:18:00,080 Speaker 1: a year, three times a year to see relative and 343 00:18:00,160 --> 00:18:02,440 Speaker 1: so forth. And we service the car, this Honda. Honestly, 344 00:18:03,000 --> 00:18:05,400 Speaker 1: one day he came up. I'll never forget a license plate, 345 00:18:05,440 --> 00:18:08,600 Speaker 1: he said, Buggsy, Um, I'll never forget. And the mechanic 346 00:18:08,680 --> 00:18:10,400 Speaker 1: working on this has got to be ten years ago. 347 00:18:10,480 --> 00:18:13,680 Speaker 1: I can still see gust Gus's face. Um, he's working 348 00:18:13,760 --> 00:18:15,840 Speaker 1: on the car and he's got this petrified look. And 349 00:18:15,880 --> 00:18:18,119 Speaker 1: I walk over, what's the matter. And we look up 350 00:18:18,200 --> 00:18:23,520 Speaker 1: and a little baby alligator crawled up under inside the 351 00:18:23,600 --> 00:18:26,440 Speaker 1: belly pin and it just it died there. And he 352 00:18:26,520 --> 00:18:28,240 Speaker 1: brought her all the way up from Florida. Was just 353 00:18:28,359 --> 00:18:31,160 Speaker 1: staring at Gus with the mouth kind of partially open. 354 00:18:31,200 --> 00:18:34,000 Speaker 1: I never forgot that, and the gust got the afternoon off. 355 00:18:34,040 --> 00:18:36,040 Speaker 1: He had to go home and uh just lie down. 356 00:18:36,280 --> 00:18:38,479 Speaker 1: Calton A pleasure to talk to you, sir, and keep 357 00:18:38,560 --> 00:18:40,200 Speaker 1: up a good work down. They're very proud of you. 358 00:18:40,240 --> 00:18:42,280 Speaker 1: You're doing a great job. I'm running eating the car Doctor. 359 00:18:42,400 --> 00:18:59,680 Speaker 1: We'll be back right after this. Welcome back running any 360 00:18:59,680 --> 00:19:02,000 Speaker 1: of the car doctor rolling along this hour. Let's go 361 00:19:02,040 --> 00:19:05,640 Speaker 1: over and talk to Eric and Louisiana O eight Nissan Frontier. Eric, 362 00:19:05,680 --> 00:19:10,360 Speaker 1: Welcome to the Car Doctor, sir. How can I help? Yes, 363 00:19:12,359 --> 00:19:17,280 Speaker 1: hundred and thirty five thousand miles and it uses about 364 00:19:17,600 --> 00:19:21,639 Speaker 1: a third of a quarter of Arnold miles. Would you 365 00:19:21,760 --> 00:19:25,920 Speaker 1: use an attitude in it? Yeah, I think you're fine. 366 00:19:26,040 --> 00:19:28,440 Speaker 1: That's that's sort of normal. They kind of do that. 367 00:19:29,240 --> 00:19:32,760 Speaker 1: Um Nissans, and this seems to be a Nissan thing 368 00:19:33,440 --> 00:19:37,400 Speaker 1: that Nissans will start to do that as the engine wears. 369 00:19:37,600 --> 00:19:40,880 Speaker 1: Because of the design of the cam and the overlap, 370 00:19:41,359 --> 00:19:45,560 Speaker 1: there's a um the College word is reversion. There's some 371 00:19:45,640 --> 00:19:48,480 Speaker 1: cam reversion the way the exhaust flows and it tends 372 00:19:48,480 --> 00:19:50,560 Speaker 1: to draw a grip from the catalytic converter into the 373 00:19:50,600 --> 00:19:53,720 Speaker 1: cylinders and beat up the rings. Um, there's nothing you're 374 00:19:53,720 --> 00:19:56,760 Speaker 1: gonna do about it. It is what it is. I 375 00:19:56,880 --> 00:19:59,520 Speaker 1: tend to see it on the older Nissans. It's a 376 00:19:59,560 --> 00:20:02,480 Speaker 1: common failure item. One of the things to be aware 377 00:20:02,520 --> 00:20:07,000 Speaker 1: of is is the V six correct the frontier? Um? 378 00:20:07,280 --> 00:20:10,159 Speaker 1: Does this have? Does this sort of sound? Have you 379 00:20:10,200 --> 00:20:15,600 Speaker 1: owned it since new? Um? Does this have that little 380 00:20:15,640 --> 00:20:19,000 Speaker 1: bit of a wine to it when you're driving? You know, 381 00:20:19,040 --> 00:20:20,680 Speaker 1: when you when you step by the engine? Does it? 382 00:20:20,720 --> 00:20:22,600 Speaker 1: Does it have anything? It sounds like a supercharger on 383 00:20:22,680 --> 00:20:27,000 Speaker 1: a bus kind of a sound. Okay, if it does, 384 00:20:27,840 --> 00:20:30,040 Speaker 1: just be aware of it. Just sit and listen to it. 385 00:20:30,480 --> 00:20:33,800 Speaker 1: Because the most common failure in the V six Nissans 386 00:20:34,640 --> 00:20:39,359 Speaker 1: is the timing chain. All Right. The plastic guides are 387 00:20:39,400 --> 00:20:42,879 Speaker 1: the nylon guides their nylon. And I've talked about this before. 388 00:20:42,960 --> 00:20:46,600 Speaker 1: The nylon guides will start to wear out. UM, their 389 00:20:46,640 --> 00:20:49,000 Speaker 1: their nylon. They got a hundred and thirty thousand miles 390 00:20:49,040 --> 00:20:50,800 Speaker 1: on them, and the chain starts to cut into the 391 00:20:50,920 --> 00:20:54,280 Speaker 1: nylon guide. And if it gets really bad, it can 392 00:20:54,440 --> 00:20:58,400 Speaker 1: play with timing a little bit and exasperate the problem. 393 00:20:58,720 --> 00:21:02,600 Speaker 1: With oil consumption as a result. So you've got to 394 00:21:02,640 --> 00:21:05,120 Speaker 1: have a real sharp Nissan tech or a real sharp 395 00:21:05,200 --> 00:21:08,840 Speaker 1: mechanic that's Nissan savvy. Deal with it. Um The best 396 00:21:08,920 --> 00:21:10,560 Speaker 1: way I can, you know, tell you it's just sit 397 00:21:10,600 --> 00:21:12,600 Speaker 1: and listen to the engine. Rev it up. Doesn't have 398 00:21:12,640 --> 00:21:16,600 Speaker 1: any high pitched noises or high whirring sounds. I often 399 00:21:16,920 --> 00:21:19,560 Speaker 1: explained to people. It sounds like, and I'm from New Jersey, 400 00:21:19,640 --> 00:21:21,080 Speaker 1: so I'm used to this, but it sounds like you're 401 00:21:21,119 --> 00:21:23,800 Speaker 1: behind a bus from pulling away from a traffic light. 402 00:21:23,920 --> 00:21:27,800 Speaker 1: Right the supercharger on the bus has got that that 403 00:21:28,000 --> 00:21:29,960 Speaker 1: kind of a noise to it. It's probably it's probably 404 00:21:29,960 --> 00:21:33,280 Speaker 1: a little deeper. It's not so high pitched. That's the um. 405 00:21:33,720 --> 00:21:37,240 Speaker 1: That's the guides inside the motor WARRNT. And you know 406 00:21:37,359 --> 00:21:39,960 Speaker 1: it's tear down time. At a hundred and thirty thousand miles, 407 00:21:40,000 --> 00:21:43,480 Speaker 1: I'll be surprised if they're not worn. You know, it 408 00:21:43,640 --> 00:21:47,359 Speaker 1: seems somewhere between one thirty and one sixties the sweet 409 00:21:47,440 --> 00:21:50,040 Speaker 1: spot where a lot of them get done and it 410 00:21:50,160 --> 00:21:54,120 Speaker 1: becomes timing chain, plastic or Nihli keep saying plastic, timing chain, 411 00:21:54,280 --> 00:21:57,000 Speaker 1: nylon guides. While you're in there, it's the water pump. 412 00:21:57,080 --> 00:21:59,879 Speaker 1: There's a couple of seals involved. Not a cheap repair. 413 00:22:00,520 --> 00:22:03,080 Speaker 1: Um in New Jersey dollars, it's probably every bit of 414 00:22:03,119 --> 00:22:07,640 Speaker 1: thirty bucks. But you know it does extend the life 415 00:22:07,680 --> 00:22:10,600 Speaker 1: of the vehicle. Um, it is, it is better for 416 00:22:10,760 --> 00:22:13,960 Speaker 1: the vehicle. And you know short of that, the only 417 00:22:14,000 --> 00:22:16,720 Speaker 1: other thing that's common to fail on these Have you 418 00:22:16,800 --> 00:22:23,040 Speaker 1: had the transmission issue yet? Automatic trans? I'm assuming Eric, Yeah, okay, 419 00:22:23,240 --> 00:22:27,960 Speaker 1: and when they did it that they do the radiatory. Yeah. Um, 420 00:22:28,160 --> 00:22:32,600 Speaker 1: that's that's the most common. The timing chain issue is secondary. 421 00:22:32,680 --> 00:22:35,240 Speaker 1: But the and let me guess that the trans and 422 00:22:35,280 --> 00:22:41,160 Speaker 1: the radiator were done somewhere in the eighty thousand mile range. Yeah. Yeah, 423 00:22:42,000 --> 00:22:43,479 Speaker 1: And then you gotta think so that here you are 424 00:22:43,520 --> 00:22:45,399 Speaker 1: at one thirty. So by the time you get one 425 00:22:45,520 --> 00:22:49,639 Speaker 1: forty on that truck. Uh, if you do the radiator first, 426 00:22:49,880 --> 00:22:53,159 Speaker 1: you probably won't have to do the trans because what 427 00:22:53,320 --> 00:22:55,720 Speaker 1: what wiped that? What what what wiped out the trans 428 00:22:55,960 --> 00:23:00,800 Speaker 1: was the trans cooler leaked and contam needed trans and 429 00:23:00,880 --> 00:23:04,680 Speaker 1: cooling together, and that's what damage the automatic trans. Now, 430 00:23:05,440 --> 00:23:08,440 Speaker 1: my information that I've seen in the last two years, 431 00:23:08,840 --> 00:23:12,280 Speaker 1: still the best source for the best price on a 432 00:23:12,400 --> 00:23:16,960 Speaker 1: radiator is right from Nissan. And last conversation I had 433 00:23:17,000 --> 00:23:19,000 Speaker 1: with the Nissan text and just trying to stay up 434 00:23:19,040 --> 00:23:22,360 Speaker 1: on this situation because I watched these things. Um, they 435 00:23:22,480 --> 00:23:26,679 Speaker 1: still recommend, you know, seventy eight thousand mile intervals put 436 00:23:26,720 --> 00:23:29,360 Speaker 1: a radiator in that truck because it's not that Nissan 437 00:23:29,520 --> 00:23:34,320 Speaker 1: made the new radiator any better. It's just new. Um, 438 00:23:34,760 --> 00:23:39,359 Speaker 1: So it it becomes the you know, I've got to 439 00:23:39,480 --> 00:23:41,359 Speaker 1: think and it's been a while since I actually did 440 00:23:41,400 --> 00:23:43,360 Speaker 1: an oh eight, but I think the number that's stuck 441 00:23:43,400 --> 00:23:46,640 Speaker 1: in my head is about two to fifty for the Radiatorum, 442 00:23:46,720 --> 00:23:48,720 Speaker 1: a couple hours of labor, but you know for three 443 00:23:49,160 --> 00:23:50,879 Speaker 1: D bucks four five dred bucks whatever it is with 444 00:23:50,960 --> 00:23:53,359 Speaker 1: some cooling. Uh you know what how much was that 445 00:23:53,440 --> 00:23:59,720 Speaker 1: trans repair? That trans repair was six grand? Right? Yeah? Okay, yeah, 446 00:23:59,760 --> 00:24:01,359 Speaker 1: then X one won't be and you don't want to 447 00:24:01,359 --> 00:24:03,520 Speaker 1: go through that. Um, you don't want to go through 448 00:24:03,560 --> 00:24:09,680 Speaker 1: these it's over. The timing change will be about two grands. Um. Okay, yeah, 449 00:24:09,760 --> 00:24:11,320 Speaker 1: so the timing change. Yeah, And like I said, I 450 00:24:11,400 --> 00:24:13,639 Speaker 1: wasn't suring my number. But so maybe years does have 451 00:24:13,800 --> 00:24:17,040 Speaker 1: the noise issue. Um, and you just don't realize it. 452 00:24:18,680 --> 00:24:20,240 Speaker 1: I'll tell you. I'll tell you how. You'll know how 453 00:24:20,359 --> 00:24:24,720 Speaker 1: noisy the timing chain was. If it's really worn. After 454 00:24:24,760 --> 00:24:27,960 Speaker 1: you get it back, you're gonna go is the engine running? Uh? 455 00:24:28,600 --> 00:24:34,080 Speaker 1: Because it just gets so quiet? Um I asked some questions. Yeah, 456 00:24:34,080 --> 00:24:38,680 Speaker 1: go ahead on a shot material. A long time ago, 457 00:24:38,800 --> 00:24:42,680 Speaker 1: you were talking about, uh, something to spray on russ 458 00:24:42,840 --> 00:24:47,199 Speaker 1: then to paint it. You remember that zero rust? Um, 459 00:24:47,320 --> 00:24:49,960 Speaker 1: there's there's well, there's what are we trying to do? 460 00:24:50,000 --> 00:24:52,399 Speaker 1: Were trying to slow rust down so the car doesn't 461 00:24:52,600 --> 00:24:55,879 Speaker 1: rust as fast underneath the chassis and all? Now I 462 00:24:56,000 --> 00:25:00,359 Speaker 1: just want to spray someone and and repaint something. Oh um, 463 00:25:00,440 --> 00:25:03,200 Speaker 1: you're looking for the rust dissolver. Yeah, and I can't remember. 464 00:25:03,240 --> 00:25:05,879 Speaker 1: You know, it's been a while since i've you. Okay, 465 00:25:06,280 --> 00:25:10,920 Speaker 1: there's all the stuff he retarded. Oh are we talking 466 00:25:10,960 --> 00:25:13,399 Speaker 1: about fluid film on the on the floor pan of 467 00:25:13,440 --> 00:25:16,639 Speaker 1: the chassis like for a plow vehicle. Okay, Then it 468 00:25:16,720 --> 00:25:19,800 Speaker 1: was a couple of years ago you were talking about 469 00:25:19,800 --> 00:25:22,399 Speaker 1: something you could spray on it, were help retard to 470 00:25:22,480 --> 00:25:25,359 Speaker 1: rust and paint over it. I think I was talking 471 00:25:25,400 --> 00:25:26,879 Speaker 1: about the only thing that comes to mind that I 472 00:25:26,960 --> 00:25:28,520 Speaker 1: have to think about this during the week if I 473 00:25:28,920 --> 00:25:30,560 Speaker 1: if I come up with it, I'll mention it next week. 474 00:25:30,600 --> 00:25:34,480 Speaker 1: But I think we're talking about either Zero Rust, which 475 00:25:34,560 --> 00:25:37,479 Speaker 1: is the brand name. Um, you can find that. I've 476 00:25:37,520 --> 00:25:40,479 Speaker 1: I've seen it on Amazon. Zero Rust. I believe it's 477 00:25:40,520 --> 00:25:42,600 Speaker 1: in black and white and a couple other different colors. 478 00:25:42,640 --> 00:25:45,640 Speaker 1: It's not cheap ten twelve fifteen bucks a can something 479 00:25:45,760 --> 00:25:48,239 Speaker 1: like that. Um, real good rust retard. And the other 480 00:25:48,400 --> 00:25:50,800 Speaker 1: thing I'll do if I get to the vehicle before 481 00:25:50,880 --> 00:25:54,440 Speaker 1: it has rust is Benjamin Moore. Benjamin Moore of the 482 00:25:54,480 --> 00:25:57,960 Speaker 1: paint Guys, Right, Benjamin Moore makes something called low luster 483 00:25:58,200 --> 00:26:01,800 Speaker 1: alkalide rust resistant paint. It's the kind of stuff you 484 00:26:01,840 --> 00:26:04,200 Speaker 1: would use on your lawn furniture if if this was 485 00:26:04,280 --> 00:26:07,119 Speaker 1: nineteen six three and you had metal lawn chairs, remember 486 00:26:07,119 --> 00:26:08,680 Speaker 1: you'd go over Grandma's house and she had all that 487 00:26:08,760 --> 00:26:11,760 Speaker 1: metal lawn furniture. It's just it's the stuff. It's the 488 00:26:11,760 --> 00:26:14,200 Speaker 1: stuff Grandpa would have painted all the launchers with muttering 489 00:26:14,240 --> 00:26:16,040 Speaker 1: under his breath, drinking the beer in the backyard on 490 00:26:16,080 --> 00:26:18,840 Speaker 1: a Saturday afternoon. Um. But now we spray it, and 491 00:26:18,880 --> 00:26:20,960 Speaker 1: I'll just put that right in a spray can. I'll 492 00:26:21,000 --> 00:26:23,720 Speaker 1: cut it with a little lacquer, like you know, five 493 00:26:23,800 --> 00:26:25,920 Speaker 1: six pent lacquer just by eye, you know, kind of 494 00:26:25,960 --> 00:26:28,200 Speaker 1: measuring the shot of vodka. Just ye about that much. 495 00:26:28,680 --> 00:26:32,639 Speaker 1: And um, you know, I'll actually spray chassis and frame 496 00:26:32,840 --> 00:26:36,440 Speaker 1: and and or floor pan and um you know that 497 00:26:36,720 --> 00:26:39,440 Speaker 1: that stuff. I mean it'll it'll it'll stick the chicken 498 00:26:39,520 --> 00:26:42,800 Speaker 1: feathers and it just really takes a lot to knock 499 00:26:42,840 --> 00:26:44,239 Speaker 1: it off and wear. And you can get that at 500 00:26:44,240 --> 00:26:48,640 Speaker 1: the local paint store. Uh you know, um Benjamin More 501 00:26:48,680 --> 00:26:51,320 Speaker 1: low luster alkaloid. It comes in a choice of colors, 502 00:26:51,359 --> 00:26:54,240 Speaker 1: either black or like a blood primer. And that works 503 00:26:54,320 --> 00:26:58,080 Speaker 1: really well too, uh for slowing down rust. Um, both 504 00:26:58,160 --> 00:27:01,880 Speaker 1: really good. Back At the same time, you're talking about 505 00:27:02,240 --> 00:27:04,920 Speaker 1: a new uh, I forgot what you call it? Not 506 00:27:05,040 --> 00:27:07,760 Speaker 1: a soap but something to clean up. Somebody introduced you 507 00:27:07,880 --> 00:27:14,399 Speaker 1: to what soap was that? You know? There was It 508 00:27:14,520 --> 00:27:17,120 Speaker 1: was a new product somebody introduced you to a couple 509 00:27:17,160 --> 00:27:22,800 Speaker 1: of years ago, and for washing your hands, for washing anything. 510 00:27:22,880 --> 00:27:25,320 Speaker 1: They said it was bod degradabile. You use it on anything? 511 00:27:25,520 --> 00:27:28,160 Speaker 1: Oh yeah, what the heck is that? God, I haven't 512 00:27:28,240 --> 00:27:30,200 Speaker 1: used it in about a year because we haven't really cleaned. 513 00:27:30,440 --> 00:27:32,879 Speaker 1: It was a degreaser. It was. It was a degreaser 514 00:27:32,920 --> 00:27:35,360 Speaker 1: that was safe to run. Yeah yeah, yeah, yeah, yeah 515 00:27:35,400 --> 00:27:37,960 Speaker 1: yeah yeah. And why do I think that was Berryman 516 00:27:38,080 --> 00:27:41,520 Speaker 1: makes that? Um? I think it was Berryman. Go to 517 00:27:41,840 --> 00:27:45,919 Speaker 1: go to Barriman Products dot com and and see if 518 00:27:45,960 --> 00:27:48,920 Speaker 1: it's see if it's there, Eric and if it's not. 519 00:27:49,600 --> 00:27:52,919 Speaker 1: If it's not, shoot me an email um Ron at 520 00:27:53,000 --> 00:27:55,280 Speaker 1: card Doctor Show dot com and I'll poke around. But 521 00:27:55,320 --> 00:27:57,560 Speaker 1: I think it was Berryman that made that. Barrriman Products 522 00:27:57,600 --> 00:27:59,639 Speaker 1: dot com. They make a bunch of different things. And 523 00:27:59,680 --> 00:28:01,199 Speaker 1: as a matter of fact, if you're looking for an 524 00:28:01,240 --> 00:28:03,320 Speaker 1: oil additive and you want to look at it, you 525 00:28:03,359 --> 00:28:06,160 Speaker 1: can look at at at their line of oil additive products. 526 00:28:06,200 --> 00:28:08,840 Speaker 1: To it's I don't know, it's not gonna necessarily hurt you. 527 00:28:09,240 --> 00:28:11,720 Speaker 1: I just think what you're experiencing with oil consumption is 528 00:28:11,720 --> 00:28:14,280 Speaker 1: the nature of the beast based on its age. Um. 529 00:28:15,080 --> 00:28:17,639 Speaker 1: You know. But the fact that the Nissan dealer is 530 00:28:17,680 --> 00:28:20,399 Speaker 1: suggesting it sounds like the Nissan dealer is suggesting a 531 00:28:20,480 --> 00:28:24,800 Speaker 1: timing chain replacement. I I think that's something you want 532 00:28:24,800 --> 00:28:27,119 Speaker 1: to I talked I talked to you about that a 533 00:28:27,200 --> 00:28:29,480 Speaker 1: couple of years ago, and you told me about the 534 00:28:29,640 --> 00:28:32,200 Speaker 1: sound to listen for. I got a price on it, 535 00:28:32,240 --> 00:28:35,159 Speaker 1: and he said about and they're and they're doing a 536 00:28:35,200 --> 00:28:39,760 Speaker 1: water pump for that too, right, yes, sir, Yeah, okay, cool, 537 00:28:40,640 --> 00:28:44,920 Speaker 1: all right, so good anything else, Eric, Yeah, A couple 538 00:28:44,960 --> 00:28:47,720 Speaker 1: of weeks ago you were talking about the stuff to 539 00:28:47,760 --> 00:28:50,920 Speaker 1: spray on the window rubber to make it go up 540 00:28:51,000 --> 00:28:54,320 Speaker 1: easier and down. I forgot what it was. Silicon spray, silicone, 541 00:28:54,360 --> 00:28:56,760 Speaker 1: that one's easy. Yeah, all right, I gotta go. I'm 542 00:28:56,800 --> 00:29:00,120 Speaker 1: up against the clock. So but you're very welcome. Might 543 00:29:00,120 --> 00:29:01,960 Speaker 1: appreciate your calling, and Eric, and thanks for being such 544 00:29:02,000 --> 00:29:03,800 Speaker 1: a loyal member of the Car Doctor Nation. You take 545 00:29:03,840 --> 00:29:07,120 Speaker 1: good care. Five zero nine zero zero. We're back right 546 00:29:07,160 --> 00:29:17,560 Speaker 1: after this for the best in car advice. Give Ron 547 00:29:17,640 --> 00:29:20,560 Speaker 1: a call eight five five five six zero nine nine 548 00:29:20,680 --> 00:29:24,000 Speaker 1: zero zero. Now back to Ron. Let's gonna talk to 549 00:29:24,080 --> 00:29:26,240 Speaker 1: Joe and Virginia ninety eight Dodge. Joe, Welcome to the 550 00:29:26,280 --> 00:29:28,400 Speaker 1: Car Doctor, sir. How can I help? Thank you? Ron? 551 00:29:28,840 --> 00:29:33,680 Speaker 1: My idly dodge grand caravan and the computer is playing 552 00:29:33,720 --> 00:29:38,360 Speaker 1: games with his car um the least bothers. Some problem 553 00:29:38,480 --> 00:29:41,920 Speaker 1: is that once every few months, as I'm driving down 554 00:29:41,960 --> 00:29:44,760 Speaker 1: the road, the computer just turns off the control panel, 555 00:29:44,880 --> 00:29:48,400 Speaker 1: the gas goes to zero, tax goes to zero, sometimes 556 00:29:48,440 --> 00:29:50,040 Speaker 1: the speed go zero. Sometimes it goes up to hund 557 00:29:50,120 --> 00:29:52,320 Speaker 1: twenty miles. Now that's what it says. I'm obviously not 558 00:29:52,480 --> 00:29:58,320 Speaker 1: doing hard. Twitter Then UM, every oh every random times 559 00:29:58,680 --> 00:30:02,520 Speaker 1: it turns on the windshield wipe and UM for a 560 00:30:02,800 --> 00:30:05,120 Speaker 1: random amount of time and then just leaves them off, 561 00:30:05,200 --> 00:30:07,240 Speaker 1: and that destroys windfield wipers. So I have a couple 562 00:30:07,240 --> 00:30:09,480 Speaker 1: of socks over the windshield wipers when it's not raining. 563 00:30:10,320 --> 00:30:14,120 Speaker 1: And the most the biggest problem is that once every 564 00:30:14,720 --> 00:30:18,080 Speaker 1: ten or twenty times when I turned the car on, uh, 565 00:30:18,280 --> 00:30:22,920 Speaker 1: the computer turns the car back off, and whether when 566 00:30:22,920 --> 00:30:24,920 Speaker 1: I try again it just turns it off again, won't 567 00:30:25,000 --> 00:30:27,520 Speaker 1: let me drive it for a few hours to to 568 00:30:27,640 --> 00:30:30,880 Speaker 1: a day. It's as if someone took a tennis ball 569 00:30:30,880 --> 00:30:33,480 Speaker 1: and stuck up your tail pipe. But I've been able 570 00:30:33,560 --> 00:30:36,400 Speaker 1: to eliminate all the other problems down and down to 571 00:30:36,440 --> 00:30:42,680 Speaker 1: the computer. It's hot. I don't notice a correlation other 572 00:30:42,840 --> 00:30:46,880 Speaker 1: than with other events other than UM, when I turned 573 00:30:46,920 --> 00:30:49,600 Speaker 1: the car on. If the tack rate is a little high, 574 00:30:49,720 --> 00:30:52,800 Speaker 1: then it's more likely to the computer is more likely 575 00:30:52,800 --> 00:30:55,600 Speaker 1: to turn the car off. And I should say I'm 576 00:30:55,800 --> 00:30:58,600 Speaker 1: kind of personal who typically only drives the car on weekends. 577 00:30:59,840 --> 00:31:02,240 Speaker 1: I think there's there's there's a couple of different issues 578 00:31:02,280 --> 00:31:05,280 Speaker 1: possibly going on here, Joe Um. First of all, if 579 00:31:05,360 --> 00:31:08,040 Speaker 1: this phenometer is is hitting a hundred and twenty on 580 00:31:08,160 --> 00:31:13,200 Speaker 1: the display, that information is controlled by or triggered through 581 00:31:13,320 --> 00:31:16,560 Speaker 1: the body module. Al Right, if the and and it's 582 00:31:16,600 --> 00:31:20,600 Speaker 1: interesting take note because if the the PCM, I believe 583 00:31:20,720 --> 00:31:24,240 Speaker 1: fuel cut on a dodged caravan is a hundred and 584 00:31:24,320 --> 00:31:26,880 Speaker 1: thirteen miles an hour. Fuel cut is the legal limit. 585 00:31:26,920 --> 00:31:28,440 Speaker 1: You have to look at the speed rating on the 586 00:31:28,520 --> 00:31:30,960 Speaker 1: tires and see what tires are on the car. Back 587 00:31:31,040 --> 00:31:32,680 Speaker 1: in the back in the eighties and the nineties, the 588 00:31:32,720 --> 00:31:36,200 Speaker 1: federal government required that vehicle manufacturers. I know that they 589 00:31:36,280 --> 00:31:38,400 Speaker 1: necessarily do it anymore. It's been a while since I've 590 00:31:38,440 --> 00:31:40,400 Speaker 1: seen the problem. I've never seen it on anything made 591 00:31:40,440 --> 00:31:44,640 Speaker 1: after two thousand five, but older cars had fuel cut. 592 00:31:45,120 --> 00:31:47,440 Speaker 1: Fuel cut was if the vehicle had a t rated 593 00:31:47,480 --> 00:31:49,280 Speaker 1: tiro on a t rated tire was good for a 594 00:31:49,360 --> 00:31:51,320 Speaker 1: hundred and six miles an hour. When it hit a 595 00:31:51,440 --> 00:31:53,760 Speaker 1: hundred and eight, the car was shut off because of 596 00:31:53,800 --> 00:31:56,520 Speaker 1: the liability factor. So if this phenometer is hitting a 597 00:31:56,600 --> 00:31:59,720 Speaker 1: hundred and twenty and it doesn't have I think it 598 00:31:59,800 --> 00:32:01,800 Speaker 1: has to be an H rated tire from the factory 599 00:32:01,840 --> 00:32:03,960 Speaker 1: for it to be better than one twenty UM or 600 00:32:04,040 --> 00:32:07,280 Speaker 1: better than an H rated tire. That vehicle would turn off. 601 00:32:07,320 --> 00:32:09,400 Speaker 1: So I would have to think the BCM is causing 602 00:32:09,440 --> 00:32:12,280 Speaker 1: this phenometer to drive that far. Because the BCM has 603 00:32:12,360 --> 00:32:16,120 Speaker 1: some command authority and how it approaches instrumentation control and 604 00:32:16,160 --> 00:32:18,400 Speaker 1: the fact that it's losing all the instruments tells me 605 00:32:18,480 --> 00:32:20,880 Speaker 1: we're looking for the master control, not just one input 606 00:32:21,360 --> 00:32:23,400 Speaker 1: for the computer does not turn the car off while 607 00:32:23,400 --> 00:32:25,520 Speaker 1: I'm driving down the road, just when I turned the 608 00:32:25,560 --> 00:32:28,680 Speaker 1: car on right right. So what I'm saying is, you know, 609 00:32:28,960 --> 00:32:32,480 Speaker 1: perhaps the BCM is confused, creating an instrument cluster issue. 610 00:32:32,880 --> 00:32:36,120 Speaker 1: But perhaps and I would look at grounds related to 611 00:32:36,200 --> 00:32:39,080 Speaker 1: the BCM, and the BCM should be below your feet, 612 00:32:39,560 --> 00:32:41,320 Speaker 1: I think, to the left side of the steering column 613 00:32:41,360 --> 00:32:45,240 Speaker 1: on that car. Um not a completely uncommon failure. We've 614 00:32:45,280 --> 00:32:48,360 Speaker 1: had issues with static discharge on the b c ms 615 00:32:48,400 --> 00:32:50,600 Speaker 1: on those cars where they have to be replaced because 616 00:32:50,600 --> 00:32:52,800 Speaker 1: they can only take electrical shock so many times. If 617 00:32:52,840 --> 00:32:55,960 Speaker 1: you get what I'm saying, Because it's an older Chrysler, 618 00:32:56,760 --> 00:32:59,680 Speaker 1: you know, and obviously it's got to be gone through 619 00:32:59,760 --> 00:33:02,880 Speaker 1: one module or one component at a time. But because 620 00:33:02,960 --> 00:33:05,680 Speaker 1: it's an older Chrysler, it's twenty one years old. The 621 00:33:05,880 --> 00:33:08,520 Speaker 1: first thing I would look at, you know, stable battery, 622 00:33:08,600 --> 00:33:12,400 Speaker 1: good charging system, voltage too, is make sure all the 623 00:33:12,480 --> 00:33:15,480 Speaker 1: powers and grounds, ground connections at the engine, the chassis 624 00:33:15,880 --> 00:33:18,640 Speaker 1: and all points in between or voltage dropped and load 625 00:33:18,720 --> 00:33:21,240 Speaker 1: tested to be sure that they're good, clean and tight. 626 00:33:21,440 --> 00:33:25,040 Speaker 1: If there's any issues with with with ground and power 627 00:33:25,160 --> 00:33:27,480 Speaker 1: on that vehicle, it will be as erratic as you're 628 00:33:27,520 --> 00:33:29,720 Speaker 1: describing to me, and it will be it will be 629 00:33:29,800 --> 00:33:32,800 Speaker 1: all over the place and it'll just you'll never find it. 630 00:33:33,280 --> 00:33:35,520 Speaker 1: Um So we've we've got to start with the basics. 631 00:33:35,960 --> 00:33:38,719 Speaker 1: Short of that, it's gonna be breaking down component by 632 00:33:38,800 --> 00:33:42,160 Speaker 1: component and start pin testing power and grounds at the 633 00:33:42,240 --> 00:33:45,040 Speaker 1: point of failure and catching the failure in the act 634 00:33:45,080 --> 00:33:47,640 Speaker 1: of decide what makes it not start? The fact that 635 00:33:47,680 --> 00:33:50,880 Speaker 1: it doesn't start. Simple thing doesn't have injector pulse, doesn't 636 00:33:50,880 --> 00:33:53,400 Speaker 1: have spark, does the fuel pump run? And that I'll 637 00:33:53,400 --> 00:33:56,080 Speaker 1: give you a direction on what might be causing the problem. 638 00:33:56,360 --> 00:33:57,720 Speaker 1: Do a little bit of that, call me back. We 639 00:33:57,760 --> 00:33:59,160 Speaker 1: can talk about it some more. I've got to go 640 00:33:59,280 --> 00:34:01,240 Speaker 1: right now. I'm running Eating the car Doctor will return 641 00:34:01,360 --> 00:34:10,080 Speaker 1: right after this. Hey, let's get over to Nathan in Michigan. Nathan, 642 00:34:10,160 --> 00:34:12,439 Speaker 1: run on eating the car doctor. I got about two minutes, Babe, 643 00:34:12,440 --> 00:34:15,640 Speaker 1: what's going on? Well, I've got a two thousand three 644 00:34:15,719 --> 00:34:18,839 Speaker 1: out of r S six, which was a very high 645 00:34:18,880 --> 00:34:23,919 Speaker 1: performance variant on an A six. I haven't unstable high 646 00:34:24,160 --> 00:34:27,719 Speaker 1: charging system voltage. Um. What I mean by that is 647 00:34:27,760 --> 00:34:30,279 Speaker 1: you can start the car, It'll sit there at about 648 00:34:30,320 --> 00:34:35,480 Speaker 1: fourteen and a half volts or so, and then intermittently 649 00:34:36,320 --> 00:34:40,839 Speaker 1: it will start to creep up until both passport radar 650 00:34:40,920 --> 00:34:44,480 Speaker 1: detector built into the vehicle will shut itself down to 651 00:34:44,520 --> 00:34:47,640 Speaker 1: the voltage exceeding sixteen volts, and then the gauge will 652 00:34:47,640 --> 00:34:51,799 Speaker 1: peg itself to all the way up. Turn the key off, 653 00:34:53,040 --> 00:34:57,279 Speaker 1: and sometimes it will come right back to U a 654 00:34:57,400 --> 00:35:01,560 Speaker 1: normal voltage. Sometimes it will come back at a high bultage. 655 00:35:01,719 --> 00:35:05,480 Speaker 1: I have tested everything I can really think of. Okay, 656 00:35:05,560 --> 00:35:07,560 Speaker 1: when you when you test it, have you gone through 657 00:35:07,600 --> 00:35:10,799 Speaker 1: the alternator in the charge control circuit, the plug at 658 00:35:10,840 --> 00:35:14,439 Speaker 1: the back of the alternator with the volta regulator input. Yes, 659 00:35:14,680 --> 00:35:17,520 Speaker 1: I have checked to resistance at both ends the wires. 660 00:35:17,800 --> 00:35:23,600 Speaker 1: I've checked for resistance on the actual charging cable, well, 661 00:35:23,880 --> 00:35:25,640 Speaker 1: the I mean the battery cable, leaving the battery in 662 00:35:25,680 --> 00:35:27,920 Speaker 1: the trunk. Okay, what makes you think this isn't an 663 00:35:27,960 --> 00:35:30,399 Speaker 1: internal alternator problem and I'm gonna have to leave it there? 664 00:35:30,440 --> 00:35:34,200 Speaker 1: But think about the volta regulator itself being a potential fault. 665 00:35:34,480 --> 00:35:37,520 Speaker 1: Probably the number one failure on those vehicles is the 666 00:35:37,640 --> 00:35:40,360 Speaker 1: regulator and or the alternator assembly. I wish there was 667 00:35:40,400 --> 00:35:42,160 Speaker 1: more time nathing on mon in Indian Good mechanics are 668 00:35:42,160 --> 00:35:43,200 Speaker 1: on expensive their places