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Speaker 1: It's another Jube the twenties. Hello, all right, I was

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Speaker 1: looking for Charles. This is Charles. Hey, Charles, how are you?

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Speaker 1: My name is Xander Rock. Probably heard my name before

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Speaker 1: the national sales manager for How are you? Oh? Yeah, okay,

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Speaker 1: how are you? I'm not too bad? Thanks for asking.

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Speaker 1: Listen though, the reason I'm calling is because I've been

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Speaker 1: checking out the numbers at some of the stores in

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Speaker 1: your area, and it's probably no surprise your team is

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Speaker 1: underperforming a little bit. Yeah, our numbers have been down recently,

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Speaker 1: but we're doing everything we can to fix the numbers

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Speaker 1: and get them right back up. Yeah, I'm sure you are,

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Speaker 1: but unfortunately we're at the point where we need to

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Speaker 1: shake things up a little bit. You don't mean you're

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Speaker 1: going to start firing people or anything like that, do you.

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Speaker 1: I hope we don't have to do that. Instead, I

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Speaker 1: want to implement some policy changes that I think will help.

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Speaker 1: First things first, we're going to start a program called

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Speaker 1: you try it, you bought it? Okay, Sure? What does

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Speaker 1: that include? Well, it's pretty simple. If a customer tries

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Speaker 1: on and outfit in the dressing room, then they have

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Speaker 1: to buy it. They have no choice. How will that

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Speaker 1: really work. I knew that would be a question you're

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Speaker 1: gonna have. Well, what we're gonna do is, we're going

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Speaker 1: to equip your staff with mobile credit card machines, so

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Speaker 1: they wait outside of the dressing room door, and as

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Speaker 1: soon as somebody tries an item on, they make them

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Speaker 1: swipe their credit card. WHOA, don't you think that's a

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Speaker 1: little evasive? I do, I do. But you know what

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Speaker 1: else I think it is. I think it's something's going

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Speaker 1: to get us some results. Hey, if you like an

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Speaker 1: outfit enough to try it on, you should buy it anyway,

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Speaker 1: That's what I say. Yeah, I just don't know if

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Speaker 1: I can see that working. Tell you why it'll have

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Speaker 1: to work. Okay, if anybody tries to leave the dressing

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Speaker 1: room without paying for an item they tried on, you

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Speaker 1: call them all security and they're going to jail. But

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Speaker 1: wait a minute. You're trying to send people to jail

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Speaker 1: for something that they're trying on that they know if

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Speaker 1: they want to buy. Yes, and we did our research,

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Speaker 1: people would rather buy a twenty five dollars shirt than

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Speaker 1: go to jail. That's a great idea. Thank you. I'll

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Speaker 1: be honest with you. As the manager. I just don't

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Speaker 1: feel like I could enforce a ridiculous rule like that.

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Speaker 1: All right, well how about we just start firing people. No, no,

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Speaker 1: I don't want that at all. I just I'm just

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Speaker 1: letting you know that that's a really tough rule to enforce.

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Speaker 1: And the good thing about you, Charlie, I can tell

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Speaker 1: you're a tough manager and a tough employee, so you'll

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Speaker 1: be able to get it done. And I'm not done

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Speaker 1: with the policy changes just yet. Okay, we're going to

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Speaker 1: deal with returns as well. Everybody in retail knows returns

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Speaker 1: can kill you. So now, if someone comes in and

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Speaker 1: they want to return an item, what you're gonna do

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Speaker 1: is just tell them you'll be right back and then

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Speaker 1: go on your lunch break. Listen, I am not going

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Speaker 1: to leave the store, my store for an hour lunch break,

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Speaker 1: just to enforce this policy. And that's true. You're not

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Speaker 1: going to go for just an hour. They could be

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Speaker 1: there for two or three hours waiting for you, and

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Speaker 1: that's kind of cool. You can take a two to

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Speaker 1: three hour break if you need to take all day.

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Speaker 1: I'm not just going to leave the more for two

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Speaker 1: hours while the customers in there. I mean they could

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Speaker 1: rob the store. You know what, Wow, light bulb, you

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Speaker 1: are a genius, Charlie. Are you talking about what a say?

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Speaker 1: You said somebody could rob the store and they could,

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Speaker 1: and you know what that means if they do insurance claims,

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Speaker 1: and that means money without having to worry about selling products.

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Speaker 1: You are a genius, Charlie. I see what you're getting at.

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Speaker 1: I'm glad I made this call. I'm taking this back

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Speaker 1: to corporate and I'm saying that your idea is that

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Speaker 1: we start robbing the stores and then filing insurance claims.

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Speaker 1: Oh my god, don't tell corporate that's your that's not

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Speaker 1: my Yeah, I'm looking after the best interest of the store.

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Speaker 1: You are looking out for the best interest of the

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Speaker 1: store so much so you were willing to think way

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Speaker 1: outside of the box and go straight to theft. And

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Speaker 1: I love that about you, and that's why I'm sending

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Speaker 1: him an email right now. That's not my idea. You

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Speaker 1: are making me so stressed out, and I'm sorry about that.

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Speaker 1: I really am, because you shouldn't be getting stressed over

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Speaker 1: a prank phone call. There are more important things to

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Speaker 1: stress about. What the no, you wait, what I said?

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Speaker 1: You shouldn't be getting stressed about a prank phone call. Wait,

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Speaker 1: what are you talking about? This is actually Jewel from

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Speaker 1: Brook and Jewel in the morning doing a phone tap

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Speaker 1: on you. Your girlfriend Sarah set you up. What. Yeah,

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Speaker 1: she told me that there's a lot of pressure from

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Speaker 1: corporate to improve sales and she wanted to play a

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Speaker 1: prank on you. Do you mean it's well, yeah, for

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Speaker 1: real and for real. I think that is a really

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Speaker 1: good idea you have about robbing your store to file

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Speaker 1: insurance claims. I was impressed. Are you sure because it

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Speaker 1: sounded like it was your idea And if you want

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Speaker 1: to partner up on that, I'm down. Charlie's quit stores together. Awesome.

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Speaker 1: I'll pick you up at eight black minivan windows tended.

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Speaker 1: See then week up every morning with five