WEBVTT - Airline Isn't Compensating You For Problem

0:00:01.160 --> 0:00:04.480
<v Speaker 1>Phone Elvian Elvis duran phone tap.

0:00:04.960 --> 0:00:07.000
<v Speaker 2>Oh, here comes Danielle with your phone tap.

0:00:07.040 --> 0:00:09.360
<v Speaker 1>All right, dear Elvis. To my fiance, Chris and I

0:00:09.400 --> 0:00:11.840
<v Speaker 1>went to Florida and had our flights all messed up.

0:00:11.920 --> 0:00:13.600
<v Speaker 1>Due to this, our trip wasn't as great as it

0:00:13.640 --> 0:00:16.840
<v Speaker 1>could have been. We've contacted the airlines that have gotten nowhere,

0:00:16.960 --> 0:00:19.439
<v Speaker 1>so we're still waiting for some answers. I want you

0:00:19.480 --> 0:00:22.560
<v Speaker 1>to call as a representative from the airline and just

0:00:22.760 --> 0:00:25.840
<v Speaker 1>mess with my fiance. So I call him and Denise,

0:00:25.880 --> 0:00:27.120
<v Speaker 1>his fiance gets in on it.

0:00:27.160 --> 0:00:28.960
<v Speaker 2>Here's what I love about this phone tap. You know,

0:00:28.960 --> 0:00:32.240
<v Speaker 2>every phone tap is a living, breathing thing. This one

0:00:32.360 --> 0:00:35.519
<v Speaker 2>the guy stays very calm, Yeah, very cool and collected,

0:00:35.920 --> 0:00:38.519
<v Speaker 2>and then you can hear him when he turns. Yes,

0:00:38.760 --> 0:00:39.800
<v Speaker 2>here's today's phone tap.

0:00:42.440 --> 0:00:47.760
<v Speaker 1>Chris Campion. Please, it's Cheryl Burke. I'm calling from I'm

0:00:47.760 --> 0:00:50.880
<v Speaker 1>calling about a letter sent from I guess Denise Rizzo.

0:00:51.520 --> 0:00:56.120
<v Speaker 1>That's oh okay. She sent us a letter obviously about

0:00:56.120 --> 0:00:59.480
<v Speaker 1>your stay. Do you remember, Yes, I go. She wanted

0:00:59.520 --> 0:01:02.080
<v Speaker 1>to know if you can be reimbursed for it. Yeah,

0:01:02.120 --> 0:01:03.920
<v Speaker 1>And I'm just calling to tell you that there's no

0:01:04.000 --> 0:01:04.720
<v Speaker 1>possible way.

0:01:04.600 --> 0:01:06.560
<v Speaker 3>To do that. It's possible.

0:01:07.000 --> 0:01:09.280
<v Speaker 1>No, I mean, obviously it wasn't our fault.

0:01:09.319 --> 0:01:12.520
<v Speaker 3>And so I know I went through this already with

0:01:12.560 --> 0:01:14.760
<v Speaker 3>someone else, and you know, I just decided I won't

0:01:14.840 --> 0:01:16.280
<v Speaker 3>use the butter anymore because.

0:01:16.319 --> 0:01:18.240
<v Speaker 1>Well, that's your choice. I mean, we are the best

0:01:18.280 --> 0:01:19.360
<v Speaker 1>air carrier out there.

0:01:19.800 --> 0:01:21.760
<v Speaker 3>Well, you don't have very good customer service.

0:01:21.840 --> 0:01:23.840
<v Speaker 1>Well, sir, you know I can't help mother nature.

0:01:24.400 --> 0:01:26.479
<v Speaker 3>No, I know, well I lost. I lost the whole

0:01:26.520 --> 0:01:29.119
<v Speaker 3>day's vacation. I lost the days pay money I had

0:01:29.120 --> 0:01:31.000
<v Speaker 3>to pay for a hotel and night that it wasn't

0:01:31.040 --> 0:01:32.080
<v Speaker 3>even down in Florida.

0:01:32.120 --> 0:01:33.920
<v Speaker 1>Maybe if you had flown first class, we could have

0:01:33.959 --> 0:01:36.479
<v Speaker 1>done something for you. But unfortunately, you.

0:01:36.440 --> 0:01:38.759
<v Speaker 3>Know, okay, if it's not Yeah, I'm not first class,

0:01:38.800 --> 0:01:39.640
<v Speaker 3>so I'm not important.

0:01:39.760 --> 0:01:41.080
<v Speaker 1>I'm not saying you're not important.

0:01:41.120 --> 0:01:43.679
<v Speaker 3>I'm just saying if I would have flown first class,

0:01:43.680 --> 0:01:44.800
<v Speaker 3>you could have done something for me.

0:01:44.920 --> 0:01:46.720
<v Speaker 1>I'm just saying that if you had spent a little

0:01:46.720 --> 0:01:49.160
<v Speaker 1>bit more money, sometimes we're able to help those people out,

0:01:49.200 --> 0:01:51.920
<v Speaker 1>if you know, you know, obviously the people in first

0:01:51.960 --> 0:01:53.840
<v Speaker 1>class are a little bit more important than the people

0:01:53.880 --> 0:01:55.120
<v Speaker 1>that are not in first place.

0:01:55.200 --> 0:01:56.880
<v Speaker 3>Okay, I understand, we.

0:01:56.800 --> 0:02:00.040
<v Speaker 1>Want to keep those customers with champagne tastes and the

0:02:00.080 --> 0:02:02.400
<v Speaker 1>people who have, you know, a little bit lower end taste,

0:02:02.960 --> 0:02:05.720
<v Speaker 1>those are expendable, more disposable.

0:02:06.120 --> 0:02:09.720
<v Speaker 3>Right now, you're telling me that I'm expendable and that

0:02:09.840 --> 0:02:11.640
<v Speaker 3>if I had more money, you would be able to

0:02:11.639 --> 0:02:11.960
<v Speaker 3>help me.

0:02:12.120 --> 0:02:13.760
<v Speaker 1>I mean, is there a reason why you didn't fly

0:02:13.840 --> 0:02:15.520
<v Speaker 1>first class? Can you not afford it?

0:02:15.639 --> 0:02:16.040
<v Speaker 2>Or something?

0:02:16.240 --> 0:02:17.640
<v Speaker 3>You don't need to know me. You don't know, you

0:02:17.639 --> 0:02:19.359
<v Speaker 3>don't know what I'm us, and you don't you don't

0:02:19.360 --> 0:02:20.240
<v Speaker 3>know anything about me.

0:02:20.320 --> 0:02:22.040
<v Speaker 1>Well, it sounds like you're not worth that much.

0:02:22.120 --> 0:02:24.760
<v Speaker 3>To be honest, we thank you very much. Can I

0:02:24.840 --> 0:02:25.480
<v Speaker 3>what's your name?

0:02:25.639 --> 0:02:27.040
<v Speaker 1>My name is Cheryl Burke.

0:02:27.360 --> 0:02:32.120
<v Speaker 3>I'm very disappointed you know your professional attitude. I don't

0:02:32.240 --> 0:02:33.560
<v Speaker 3>want to listen to this anymore.

0:02:33.600 --> 0:02:35.880
<v Speaker 1>And you you were insulted, just like I'm insulted. I mean,

0:02:35.919 --> 0:02:38.280
<v Speaker 1>I don't need some ditzy blonde talking to me like that.

0:02:38.760 --> 0:02:41.079
<v Speaker 3>Did you? Did you call to argue with me? Because

0:02:41.240 --> 0:02:44.160
<v Speaker 3>really I don't. I don't need this. I was inconvenience

0:02:44.240 --> 0:02:45.959
<v Speaker 3>and I don't need to argue with you, Okay, I

0:02:46.400 --> 0:02:48.360
<v Speaker 3>mean I don't understand what the point of this call is.

0:02:48.440 --> 0:02:50.000
<v Speaker 1>Okay, The point of this call of this was from

0:02:50.000 --> 0:02:52.480
<v Speaker 1>a nasty bitch this letter. Do you mind if I

0:02:52.560 --> 0:02:54.720
<v Speaker 1>conference in this Denise person and ask her why she

0:02:54.800 --> 0:02:55.640
<v Speaker 1>wrote me such a letter?

0:02:56.160 --> 0:02:57.800
<v Speaker 3>Yes, I do mind because I don't like the way

0:02:57.840 --> 0:02:59.400
<v Speaker 3>you're acting. I don't like the way you're talking, and

0:02:59.480 --> 0:03:02.880
<v Speaker 3>they you know, well, can you hold on professional?

0:03:02.919 --> 0:03:07.679
<v Speaker 1>Can you hold on one second? Please? Hello, Denise, This

0:03:07.840 --> 0:03:10.239
<v Speaker 1>is Cheryl Burke from Delia. How are you today?

0:03:10.880 --> 0:03:11.160
<v Speaker 3>Sign?

0:03:11.520 --> 0:03:14.280
<v Speaker 1>I have your fiance Chris on the other line. Chris,

0:03:14.280 --> 0:03:14.720
<v Speaker 1>are you there?

0:03:15.160 --> 0:03:17.320
<v Speaker 3>Yes, I'm here, and I'm just calling.

0:03:17.040 --> 0:03:19.440
<v Speaker 1>Because I wanted to ask why you would write such

0:03:19.440 --> 0:03:21.639
<v Speaker 1>a nasty letter to the company.

0:03:22.000 --> 0:03:23.280
<v Speaker 3>Come on my way to work right now.

0:03:23.360 --> 0:03:24.480
<v Speaker 1>I really don't have time to this.

0:03:25.800 --> 0:03:28.720
<v Speaker 3>Listen, just hang up the phone. This lady is totally unprofessional.

0:03:28.800 --> 0:03:31.040
<v Speaker 3>She's insulting you, and she's insulting me. Said, just hang

0:03:31.080 --> 0:03:34.320
<v Speaker 3>up the phone, you know what. Hold on, I'm hang

0:03:34.400 --> 0:03:36.720
<v Speaker 3>up the phone because I am right now. She called

0:03:36.760 --> 0:03:39.160
<v Speaker 3>you a ditsy blonde. She said if we had if

0:03:39.200 --> 0:03:41.040
<v Speaker 3>we had no money, maybe she would be able to

0:03:41.080 --> 0:03:42.000
<v Speaker 3>accommodate us.

0:03:42.120 --> 0:03:44.120
<v Speaker 1>Are you that stupid? Do you really think you were

0:03:44.160 --> 0:03:46.040
<v Speaker 1>going to get anywhere with this letter? You talk to

0:03:46.040 --> 0:03:46.560
<v Speaker 1>me that way.

0:03:46.840 --> 0:03:49.200
<v Speaker 3>I don't have time for you. Okay. I have to

0:03:49.200 --> 0:03:51.400
<v Speaker 3>make a living. Okay, My living isn't calling up and

0:03:51.440 --> 0:03:54.040
<v Speaker 3>insulting people that this is this is what I get

0:03:54.080 --> 0:03:56.360
<v Speaker 3>from from my representative, a customer. So, I are you're

0:03:56.400 --> 0:03:57.800
<v Speaker 3>kidding me? Are you kidding me?

0:03:57.920 --> 0:03:59.200
<v Speaker 1>Why are you so angry? Sir?

0:04:00.280 --> 0:04:02.960
<v Speaker 3>You're something? You're calling my girlfriend that did Ditsie bro

0:04:03.120 --> 0:04:05.320
<v Speaker 3>my flience saying I'm no that not even my girlfriend

0:04:05.320 --> 0:04:07.400
<v Speaker 3>I seen. I'm saying Ditsie Bron. You're telling me that

0:04:07.480 --> 0:04:11.280
<v Speaker 3>I'm expendable because and I gave you business, I'm expendable.

0:04:11.400 --> 0:04:13.160
<v Speaker 3>Are you out of your mind? What kind of what

0:04:13.240 --> 0:04:16.600
<v Speaker 3>kind of professional organization are you? What kind of corporation?

0:04:16.720 --> 0:04:20.039
<v Speaker 3>Large corporate corporation are you? I was inconvenience here, I

0:04:20.200 --> 0:04:23.080
<v Speaker 3>was inconvenience and then I was treated miss food. I

0:04:23.120 --> 0:04:26.160
<v Speaker 3>was treated wrongly at the comedy events had happened? I

0:04:26.240 --> 0:04:28.640
<v Speaker 3>write a letter and I get a call back and

0:04:29.200 --> 0:04:34.120
<v Speaker 3>with an argument Christomas service represented the value you're feeling.

0:04:34.160 --> 0:04:36.720
<v Speaker 3>That is your mind? Are you out of your mind?

0:04:36.880 --> 0:04:37.080
<v Speaker 2>Sir?

0:04:37.200 --> 0:04:40.320
<v Speaker 1>Listen? Your fiance is still on the phone and she's here.

0:04:40.000 --> 0:04:44.039
<v Speaker 3>You call her a ditchy bond who are you? Who

0:04:44.080 --> 0:04:50.640
<v Speaker 3>are you a dear? The first first definition of customer service,

0:04:50.800 --> 0:04:54.000
<v Speaker 3>of being professional? Do you you need to go back

0:04:54.000 --> 0:04:56.440
<v Speaker 3>to school? Manuse you really need to go back to school.

0:04:56.600 --> 0:04:58.240
<v Speaker 3>You need you must be some kind of you must

0:04:58.240 --> 0:05:00.880
<v Speaker 3>be at the beginning industry, because that's not how you're

0:05:00.880 --> 0:05:02.719
<v Speaker 3>true to customer. This is not how you're true to cost.

0:05:03.200 --> 0:05:05.719
<v Speaker 3>You do not get a customer right like this you

0:05:05.800 --> 0:05:08.400
<v Speaker 3>want to, I'm gonna work. Listen, shuttle, I won't be

0:05:08.400 --> 0:05:10.400
<v Speaker 3>writing a letter about you. I'm sorry coming down. I'm

0:05:10.400 --> 0:05:12.880
<v Speaker 3>even more disappointed with about it. And everybody on his

0:05:12.920 --> 0:05:13.960
<v Speaker 3>shop melis right now.

0:05:14.040 --> 0:05:15.960
<v Speaker 1>Your fiance is still on the phone and she's hearing

0:05:15.960 --> 0:05:17.039
<v Speaker 1>you act like a lunatic.

0:05:17.600 --> 0:05:19.920
<v Speaker 3>I'm not. I'm not. I feel like lunatic. You got

0:05:19.960 --> 0:05:21.320
<v Speaker 3>me to the point of my blood boiling.

0:05:21.360 --> 0:05:22.640
<v Speaker 1>Now, okay, I'm putting you on hold.

0:05:23.400 --> 0:05:25.440
<v Speaker 3>No, no more hold. I gotta go back to work.

0:05:25.600 --> 0:05:27.920
<v Speaker 3>Enough of your help. We're not having anything. We're not

0:05:28.000 --> 0:05:31.359
<v Speaker 3>resolving anything. Something together. Wait, this is very important. The

0:05:31.400 --> 0:05:34.200
<v Speaker 3>next person in the south, domb I don't have nonsense.

0:05:34.320 --> 0:05:39.279
<v Speaker 1>This is very important. We're just phone tapping you. This

0:05:39.400 --> 0:05:41.480
<v Speaker 1>is Daniel mon Arrow and you've just been phone tapped

0:05:42.440 --> 0:05:46.720
<v Speaker 1>should be crazy.

0:05:48.360 --> 0:05:51.000
<v Speaker 3>This phone tap was pre recorded with permission granted by

0:05:51.040 --> 0:05:51.839
<v Speaker 3>all participants.

0:05:53.160 --> 0:05:56.960
<v Speaker 1>Duran phone tab on Elvis Duran in the Morning Show