Speaker 1: Phone Elvian Elvis duran phone tap.
Speaker 2: Oh, here comes Danielle with your phone tap.
Speaker 1: All right, dear Elvis. To my fiance, Chris and I
Speaker 1: went to Florida and had our flights all messed up.
Speaker 1: Due to this, our trip wasn't as great as it
Speaker 1: could have been. We've contacted the airlines that have gotten nowhere,
Speaker 1: so we're still waiting for some answers. I want you
Speaker 1: to call as a representative from the airline and just
Speaker 1: mess with my fiance. So I call him and Denise,
Speaker 1: his fiance gets in on it.
Speaker 2: Here's what I love about this phone tap. You know,
Speaker 2: every phone tap is a living, breathing thing. This one
Speaker 2: the guy stays very calm, Yeah, very cool and collected,
Speaker 2: and then you can hear him when he turns. Yes,
Speaker 2: here's today's phone tap.
Speaker 1: Chris Campion. Please, it's Cheryl Burke. I'm calling from I'm
Speaker 1: calling about a letter sent from I guess Denise Rizzo.
Speaker 1: That's oh okay. She sent us a letter obviously about
Speaker 1: your stay. Do you remember, Yes, I go. She wanted
Speaker 1: to know if you can be reimbursed for it. Yeah,
Speaker 1: And I'm just calling to tell you that there's no
Speaker 1: possible way.
Speaker 3: To do that. It's possible.
Speaker 1: No, I mean, obviously it wasn't our fault.
Speaker 3: And so I know I went through this already with
Speaker 3: someone else, and you know, I just decided I won't
Speaker 3: use the butter anymore because.
Speaker 1: Well, that's your choice. I mean, we are the best
Speaker 1: air carrier out there.
Speaker 3: Well, you don't have very good customer service.
Speaker 1: Well, sir, you know I can't help mother nature.
Speaker 3: No, I know, well I lost. I lost the whole
Speaker 3: day's vacation. I lost the days pay money I had
Speaker 3: to pay for a hotel and night that it wasn't
Speaker 3: even down in Florida.
Speaker 1: Maybe if you had flown first class, we could have
Speaker 1: done something for you. But unfortunately, you.
Speaker 3: Know, okay, if it's not Yeah, I'm not first class,
Speaker 3: so I'm not important.
Speaker 1: I'm not saying you're not important.
Speaker 3: I'm just saying if I would have flown first class,
Speaker 3: you could have done something for me.
Speaker 1: I'm just saying that if you had spent a little
Speaker 1: bit more money, sometimes we're able to help those people out,
Speaker 1: if you know, you know, obviously the people in first
Speaker 1: class are a little bit more important than the people
Speaker 1: that are not in first place.
Speaker 3: Okay, I understand, we.
Speaker 1: Want to keep those customers with champagne tastes and the
Speaker 1: people who have, you know, a little bit lower end taste,
Speaker 1: those are expendable, more disposable.
Speaker 3: Right now, you're telling me that I'm expendable and that
Speaker 3: if I had more money, you would be able to
Speaker 3: help me.
Speaker 1: I mean, is there a reason why you didn't fly
Speaker 1: first class? Can you not afford it?
Speaker 2: Or something?
Speaker 3: You don't need to know me. You don't know, you
Speaker 3: don't know what I'm us, and you don't you don't
Speaker 3: know anything about me.
Speaker 1: Well, it sounds like you're not worth that much.
Speaker 3: To be honest, we thank you very much. Can I
Speaker 3: what's your name?
Speaker 1: My name is Cheryl Burke.
Speaker 3: I'm very disappointed you know your professional attitude. I don't
Speaker 3: want to listen to this anymore.
Speaker 1: And you you were insulted, just like I'm insulted. I mean,
Speaker 1: I don't need some ditzy blonde talking to me like that.
Speaker 3: Did you? Did you call to argue with me? Because
Speaker 3: really I don't. I don't need this. I was inconvenience
Speaker 3: and I don't need to argue with you, Okay, I
Speaker 3: mean I don't understand what the point of this call is.
Speaker 1: Okay, The point of this call of this was from
Speaker 1: a nasty bitch this letter. Do you mind if I
Speaker 1: conference in this Denise person and ask her why she
Speaker 1: wrote me such a letter?
Speaker 3: Yes, I do mind because I don't like the way
Speaker 3: you're acting. I don't like the way you're talking, and
Speaker 3: they you know, well, can you hold on professional?
Speaker 1: Can you hold on one second? Please? Hello, Denise, This
Speaker 1: is Cheryl Burke from Delia. How are you today?
Speaker 3: Sign?
Speaker 1: I have your fiance Chris on the other line. Chris,
Speaker 1: are you there?
Speaker 3: Yes, I'm here, and I'm just calling.
Speaker 1: Because I wanted to ask why you would write such
Speaker 1: a nasty letter to the company.
Speaker 3: Come on my way to work right now.
Speaker 1: I really don't have time to this.
Speaker 3: Listen, just hang up the phone. This lady is totally unprofessional.
Speaker 3: She's insulting you, and she's insulting me. Said, just hang
Speaker 3: up the phone, you know what. Hold on, I'm hang
Speaker 3: up the phone because I am right now. She called
Speaker 3: you a ditsy blonde. She said if we had if
Speaker 3: we had no money, maybe she would be able to
Speaker 3: accommodate us.
Speaker 1: Are you that stupid? Do you really think you were
Speaker 1: going to get anywhere with this letter? You talk to
Speaker 1: me that way.
Speaker 3: I don't have time for you. Okay. I have to
Speaker 3: make a living. Okay, My living isn't calling up and
Speaker 3: insulting people that this is this is what I get
Speaker 3: from from my representative, a customer. So, I are you're
Speaker 3: kidding me? Are you kidding me?
Speaker 1: Why are you so angry? Sir?
Speaker 3: You're something? You're calling my girlfriend that did Ditsie bro
Speaker 3: my flience saying I'm no that not even my girlfriend
Speaker 3: I seen. I'm saying Ditsie Bron. You're telling me that
Speaker 3: I'm expendable because and I gave you business, I'm expendable.
Speaker 3: Are you out of your mind? What kind of what
Speaker 3: kind of professional organization are you? What kind of corporation?
Speaker 3: Large corporate corporation are you? I was inconvenience here, I
Speaker 3: was inconvenience and then I was treated miss food. I
Speaker 3: was treated wrongly at the comedy events had happened? I
Speaker 3: write a letter and I get a call back and
Speaker 3: with an argument Christomas service represented the value you're feeling.
Speaker 3: That is your mind? Are you out of your mind?
Speaker 2: Sir?
Speaker 1: Listen? Your fiance is still on the phone and she's here.
Speaker 3: You call her a ditchy bond who are you? Who
Speaker 3: are you a dear? The first first definition of customer service,
Speaker 3: of being professional? Do you you need to go back
Speaker 3: to school? Manuse you really need to go back to school.
Speaker 3: You need you must be some kind of you must
Speaker 3: be at the beginning industry, because that's not how you're
Speaker 3: true to customer. This is not how you're true to cost.
Speaker 3: You do not get a customer right like this you
Speaker 3: want to, I'm gonna work. Listen, shuttle, I won't be
Speaker 3: writing a letter about you. I'm sorry coming down. I'm
Speaker 3: even more disappointed with about it. And everybody on his
Speaker 3: shop melis right now.
Speaker 1: Your fiance is still on the phone and she's hearing
Speaker 1: you act like a lunatic.
Speaker 3: I'm not. I'm not. I feel like lunatic. You got
Speaker 3: me to the point of my blood boiling.
Speaker 1: Now, okay, I'm putting you on hold.
Speaker 3: No, no more hold. I gotta go back to work.
Speaker 3: Enough of your help. We're not having anything. We're not
Speaker 3: resolving anything. Something together. Wait, this is very important. The
Speaker 3: next person in the south, domb I don't have nonsense.
Speaker 1: This is very important. We're just phone tapping you. This
Speaker 1: is Daniel mon Arrow and you've just been phone tapped
Speaker 1: should be crazy.
Speaker 3: This phone tap was pre recorded with permission granted by
Speaker 3: all participants.
Speaker 1: Duran phone tab on Elvis Duran in the Morning Show