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Speaker 1: One or two points seven guys, it's kiss FM Chris Brown. There,

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Speaker 1: we need to get into it. I actually was into it,

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Speaker 1: but we weren't on the air, but I was into

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Speaker 1: it with my family about this whole Southwest debacle. Now, guys,

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Speaker 1: we love it Southwest because it flies out of here.

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Speaker 1: The thing is, I learned this and now I'm an

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Speaker 1: f A expert. The other major airlines they hub so

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Speaker 1: they can take a plane out and bring it back

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Speaker 1: out and bring it back. Southwest has the the ripple effect.

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Speaker 1: They take one planet, it goes forever, and so if

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Speaker 1: they can't find people, they can't find a plane, they

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Speaker 1: got to cancel a flight. There's a string of other

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Speaker 1: flights that get canceled. Now, fine, but what happened, I

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Speaker 1: mean what happened bags forever flights canceled. Jimmy, my brother

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Speaker 1: in law. He booked Southwest, but he had a book

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Speaker 1: a backup flight because he didn't trust that they would

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Speaker 1: come through. And they did. It was all it was

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Speaker 1: all over the news. Well, they're saying weather issues, software issues.

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Speaker 1: But what I don't understand, I mean, most other airlines

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Speaker 1: managed weather, Like why aren't the other airlines doing it too?

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Speaker 1: Erica Coldberg is with us right now. You know what

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Speaker 1: she does. She is a lawyer. She reads the small print,

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Speaker 1: so we don't have to. By the way, you should

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Speaker 1: read my phone because I keep hitting accept. I don't

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Speaker 1: know what I'm accepting. Don't accept? Hi? Ryan, Hi? Do

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Speaker 1: you A Is there any choice to not accept all

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Speaker 1: the rules on my phone? Or I just have to

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Speaker 1: go accept? Um? I think you have to go accept.

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Speaker 1: That's not fair, all right. I want to really try

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Speaker 1: and understand because you have been into this, You've been

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Speaker 1: looking at it, you've been studying it. Um, you're an attorney.

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Speaker 1: You post on TikTok and you say you read the

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Speaker 1: fine print so we don't have to. You had some

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Speaker 1: fascinating posts about your rights. In the situation of Southwest Airlines.

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Speaker 1: What went wrong? It couldn't just beat weather? What did

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Speaker 1: you find out? No, I think it was way beyond whether.

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Speaker 1: I think that their systems really couldn't handle it. I

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Speaker 1: think it probably started with the weather and then just

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Speaker 1: became a complete system meltdown, and so passengers. So my

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Speaker 1: brother in law book two flights because he didn't believe

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Speaker 1: that Southwest would actually fly and they didn't. I mean

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Speaker 1: this was, you know, days after the weather came through.

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Speaker 1: So you talk about passengers rights, What do passengers need

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Speaker 1: to understand about the rights that they have if they

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Speaker 1: had tickets on Southwest? Well, one of those things for

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Speaker 1: your brother in fact, is that if there was a

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Speaker 1: canceled flight and so he didn't ask them to rebook it,

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Speaker 1: he should get a full refund for that canceled flight.

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Speaker 1: And if he paid with credit card, they have to

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Speaker 1: issue that refund within seven days. And sometimes these airlines

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Speaker 1: will try to give you a vow ulture because they

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Speaker 1: want you to just use the money with them again.

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Speaker 1: But just say no to that boucher. You're entitled to

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Speaker 1: that school refund. You's got to keep fighting them. Standing

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Speaker 1: without bags, you have to buy clothes, a hotel, room, food, toiletrys, transportation.

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Speaker 1: You sometimes, um, you have to buy a whole new flight.

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Speaker 1: Can you get real how deep can the reimbursement and go? Well,

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Speaker 1: for anything from December through January two, if you had

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Speaker 1: a later canceled flight with Southwest, they're going to cover

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Speaker 1: reasonable expenses for your hotel, for airline tickets from another airline,

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Speaker 1: for amtrack, for rental cars, for food, A lot of

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Speaker 1: those things you just need to submit your receipts for reimbursement.

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Speaker 1: I want to know something. I love Southwest. We've you know,

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Speaker 1: used them for years. Yeah, go to Vegas real quick?

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Speaker 1: How long? And what's the long term damage for this

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Speaker 1: airline going forward with customers? I don't know. That's not

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Speaker 1: something I can really speak to, but I will say

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Speaker 1: that a lot of my followers are really upset because

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Speaker 1: their Christmas plans were ruined. A lot of their plans

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Speaker 1: were ruined about Yeah, they didn't get to Christmas, they

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Speaker 1: didn't get their bags. They could see their bags, but

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Speaker 1: their bags exactly. And if your bag is delayed or damaged,

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Speaker 1: your loss, you're entitled compensation for that too. And under

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Speaker 1: the Department Transportation, that's up to three thousand, eight hundred

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Speaker 1: dollars of compensation. So that's something a lot of people

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Speaker 1: don't know about. So you should really check this. You know,

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Speaker 1: Erica Kolberg, you can follow her on TikTok. Are you

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Speaker 1: in Japan right now? I am. I'm visiting my family

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Speaker 1: for the holidays. He was just with you. I was

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Speaker 1: just in Japan. I was in Kyoto in Tokyo. Did

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Speaker 1: you love it? I loved it so much? It's so

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Speaker 1: beautiful there. Did you take the train from Tokyo to Kyoto? Yes,

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Speaker 1: we took the train too. Yes, all right, Erica, thank

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Speaker 1: you you it's it was awful. It never ended. But

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Speaker 1: the thing is, check out your rights and it's going

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Speaker 1: to be interesting to see what kind of long term

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Speaker 1: customer loyalty issues Southwest has going forward with the people

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Speaker 1: that love them. Definitely, Well, thank you so much for

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Speaker 1: having me pleasure. Thanks for coming up by. So she

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Speaker 1: reads small prints, we don't have to. Yeah, her posts

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Speaker 1: are awesome. She always posts a lot of cool informational

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Speaker 1: quick videos on Instagram and TikTok. The thing is what

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Speaker 1: she was saying about, like contact them and get your

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Speaker 1: reimbursement within seven days. You're on hold for an hour

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Speaker 1: and a half with these airlines, like it is bonkers

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Speaker 1: you and you give up, like it's like almost they

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Speaker 1: make it so impossible they must give up. Let's let's

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Speaker 1: see next year. You know who's using Southwest Airlines? Are

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Speaker 1: l A King's tickets are next