WEBVTT - Day Two, Part Two at the US Open

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<v Speaker 1>You're listening to Bloomberg Business Week with Carol Messer and

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<v Speaker 1>Tim Stenebek on Bloomberg Radio.

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<v Speaker 2>Yeah, we are all in for tennis, and we know

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<v Speaker 2>our next guest certainly is. We love the US Open

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<v Speaker 2>for a lot of reasons, including our regular check in

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<v Speaker 2>at this time with someone who understands the game tennis,

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<v Speaker 2>athlete to play it, the world of sports overall, like

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<v Speaker 2>no one we know. Author of numerous books, John Werthheim

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<v Speaker 2>is with US, executive editor and senior writer at Sports Illustrated,

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<v Speaker 2>contributing correspondent for sixty Minutes. I'm gonna be a little

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<v Speaker 2>bit of a fangirl, John. I love your pieces on

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<v Speaker 2>sixty minutes. But he's here with us to talk about

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<v Speaker 2>the US Open. He's on the phone in Los Angeles, John,

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<v Speaker 2>welcome back. How are you good?

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<v Speaker 3>How are you? I want to zam that intro music.

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<v Speaker 3>What a great tennis.

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<v Speaker 4>We might be able to get you that, we might

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<v Speaker 4>be able to get you the information on that. I

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<v Speaker 4>think Paul Our at Bloomberg Business its cream.

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<v Speaker 2>It's cream.

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<v Speaker 5>How about that? I didn't recognize that either? Really did

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<v Speaker 5>you recognize? Yeah?

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<v Speaker 2>I know right, I know who knew? Is that the

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<v Speaker 2>Clapton cream is their own.

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<v Speaker 4>I don't know.

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<v Speaker 5>Hey, John, So let's talk tennis. What are you looking

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<v Speaker 5>forward to this year?

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<v Speaker 2>It's an interesting year and it's a packed year. I'm

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<v Speaker 2>just warning you from when you're here.

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<v Speaker 3>Yeah, you know, I'll play really funny. This is the

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<v Speaker 3>first US Open after Roger veteran Serena Williams, and for

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<v Speaker 3>years and years tennis said what are we going to

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<v Speaker 3>do with these two titans are no longer around? What's

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<v Speaker 3>going to happen at tennis?

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<v Speaker 6>And I think three of the last five sessions set

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<v Speaker 6>attendance records. Someone was telling you about the the secondary

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<v Speaker 6>ticket from from the secondary market or tickets is off

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<v Speaker 6>the chart. There are a lot of good storylines. One

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<v Speaker 6>of them is the abundance of American players who are.

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<v Speaker 3>Who are still left in the draw. Is this Coco

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<v Speaker 3>Goffs year to win? On the women's side, Is Novak

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<v Speaker 3>Djokovissi and Carlos Alcarez this great new tennis rivalry? Are

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<v Speaker 3>they going to have another stallman for the third straight

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<v Speaker 3>major in New York? We missed Roger Feeder, we missed

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<v Speaker 3>Serena Williams, But there is the show goes on there's

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<v Speaker 3>plenty of plenty of tennis to watch.

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<v Speaker 4>Yeah, I love the Tiafo story as well, and he's

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<v Speaker 4>currently battling it out right now in the third set,

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<v Speaker 4>in the fourth set actually right now. So who else

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<v Speaker 4>are the big names that you're watching this year?

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<v Speaker 3>Oh? I, you know, some of them are the big

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<v Speaker 3>names that we're used to. When Niga Schwantek won last

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<v Speaker 3>year and is really establishing herself as this generational player

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<v Speaker 3>and his Coco Goffin emerge his arrival, and Jesse Pagula

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<v Speaker 3>is in fact the highest ranked American male or female

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<v Speaker 3>of She's an interesting character with a much different backstory

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<v Speaker 3>than than other players. But I also think the fact

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<v Speaker 3>that sort of the fields are wide or open, and

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<v Speaker 3>you know, I think it would be a surprise if

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<v Speaker 3>if either Djokovic or Alcarez don't win, But there's still

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<v Speaker 3>a lot of space on stage for other players to

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<v Speaker 3>make their move. Taylor Fritz, who is the highest rank

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<v Speaker 3>of MARAA can mail, but he hasn't had great success

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<v Speaker 3>and a major is this the tournament where he finally

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<v Speaker 3>breaks through. There's a lot of we're sort of we're

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<v Speaker 3>used to these three players on the men's side better

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<v Speaker 3>than all Djokovic, who absolutely dominated. We were used to

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<v Speaker 3>Serena doing her ritual run and it's much different to

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<v Speaker 3>cover the sport now that the fields are wider open.

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<v Speaker 3>You know, d Djokovic is obviously still as relevant as ever,

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<v Speaker 3>but it's it's kind of fun not being able to

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<v Speaker 3>pencil four players through to the final weekend and you

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<v Speaker 3>have this capacity.

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<v Speaker 5>For surprise, keeping us all on our toes.

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<v Speaker 2>It's interesting, John, I always think about We've talked about

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<v Speaker 2>this a lot with golf, right, you know, golf after

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<v Speaker 2>Tiger Woods. You know, in tennis, we've had a lot

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<v Speaker 2>of conversations with the USTA over the years about, you know,

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<v Speaker 2>making sure there's their interest with the younger generation. And

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<v Speaker 2>we see it continuing and we do see younger, newer,

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<v Speaker 2>interesting players come out. What is it about tennis that

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<v Speaker 2>you think that continues to be a really popular sport.

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<v Speaker 3>I would love to see some sort of mess some

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<v Speaker 3>sort of data on how many people are at the

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<v Speaker 3>US Open, because it's fun at an event and you

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<v Speaker 3>walk around and you eat good food and they're guys,

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<v Speaker 3>you know, juggling versus the actual tennis. I'm never quite

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<v Speaker 3>I'd always sort of just for my own, and it's

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<v Speaker 3>just interesting to see. I think tennis is actually getting

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<v Speaker 3>a little bit of above from pickleball. I mean there's

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<v Speaker 3>sort of this this existential fear in tennis that all

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<v Speaker 3>the tennis courts are going to be turned into pickleball

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<v Speaker 3>courts and players are retiring to go try their hand

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<v Speaker 3>to pickleball. But I think it goes the other way,

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<v Speaker 3>and I think all these millions of people that are

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<v Speaker 3>playing pickleball have a new found appreciation for this, this

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<v Speaker 3>other racket sport. I think tennis's globalization is a little

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<v Speaker 3>problematic in the US, right.

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<v Speaker 7>I Mean, in golf, all the.

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<v Speaker 3>Events are pretty much held in one of three time zones,

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<v Speaker 3>and the majority of the tour they're all, you know,

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<v Speaker 3>mostly American and certainly English speaking. Tennis does have that, right,

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<v Speaker 3>I Mean, You've got the player from Tunisia's playing the

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<v Speaker 3>Colombian and a lot of times the events are in

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<v Speaker 3>the US, you're not on the US friendly time schedules.

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<v Speaker 3>But I think overall, this is a really really global sport,

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<v Speaker 3>and I think big picture, especially you look at how

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<v Speaker 3>many other businesses would love this kind of a footprint.

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<v Speaker 3>You know, I would say it's like stepping out a balloon, right.

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<v Speaker 3>So it was a lot healthier and easier in the

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<v Speaker 3>US when all the events were sort of between California

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<v Speaker 3>and Florida and the players came from here. It's a

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<v Speaker 3>lot trickier where you've got Serbs and you've got Tunisians.

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<v Speaker 3>But I think it's healthier for the sport overall.

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<v Speaker 2>You know, it's funny that you say that we talked

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<v Speaker 2>with the folks over at IBM yesterday and talking specifically

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<v Speaker 2>about trying to bring some of the content from some

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<v Speaker 2>of the other matches that aren't either at ASH or

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<v Speaker 2>you know, the main you know, kind of the main

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<v Speaker 2>focus if you will, here at the open to make

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<v Speaker 2>sure that maybe some lesser well known and even you know,

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<v Speaker 2>global players at least get their time time and that

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<v Speaker 2>their fan base gets to see them. But it's also

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<v Speaker 2>there's an AI artificial intelligence component where AI is doing

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<v Speaker 2>the commentary voice, you know, and talking about the players

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<v Speaker 2>and so on and so forth.

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<v Speaker 4>They got a long way to go, though, John, don't worry.

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<v Speaker 4>I watched a little bit last night. It's not anywhere

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<v Speaker 4>close to what you do. It's not close to what

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<v Speaker 4>we hear from the Macenroe brothers.

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<v Speaker 2>But is it good giving you know, some of these

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<v Speaker 2>players who might not get attention and their matches some time.

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<v Speaker 2>But is it also a little worries though I don't

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<v Speaker 2>know with the AI component.

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<v Speaker 8>Yeah, it's well to AI. We all recognize some of

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<v Speaker 8>the upside of the potential. I'm not sure AI's most

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<v Speaker 8>urgent need is for sports commentary. I mean, i've heard

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<v Speaker 8>things that like, it's still whatever we won't think we

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<v Speaker 8>do known about AI. It gets better, right, it sort

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<v Speaker 8>of lurns from its way, it improves rapidly. But I've

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<v Speaker 8>heard it's pretty cringey right now and they're you know,

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<v Speaker 8>using terms that aren't real his term suspect that will improve.

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<v Speaker 8>I got to think there are other ways to excentuate

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<v Speaker 8>UH players from other countries, UH from AI.

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<v Speaker 3>But you know, I guess I give the USCA and

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<v Speaker 3>IBM credit for at least experimenting. But I think I

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<v Speaker 3>think we got to.

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<v Speaker 4>Yeah, Hey, John, I love I love every year the

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<v Speaker 4>tips that you write.

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<v Speaker 5>I have been dying off air.

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<v Speaker 4>I mean it's not just the ones that you write,

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<v Speaker 4>but you also crowdsource them this year with you know,

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<v Speaker 4>help from people on Twitter x whatever you call it. Okay,

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<v Speaker 4>a couple of things that I have a couple of

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<v Speaker 4>things I want to ask for now. I'm not going

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<v Speaker 4>to take yours. Uh, what's the deal with how loud

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<v Speaker 4>the crowd is this year? And I've noticed it too

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<v Speaker 4>watching TV when I'm not here and watching the matches

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<v Speaker 4>on TV, you have the the commentators complaining that, hey,

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<v Speaker 4>they are too their crowds and ash are being too loud.

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<v Speaker 4>Uh while the players are playing.

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<v Speaker 3>I think it's healthy and I think, you know, it's

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<v Speaker 3>firm level. I feel like crowds take their cue from players.

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<v Speaker 3>And you know, you talk before about Francis Siao, he

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<v Speaker 3>will say very openly he wants crowds to be louder,

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<v Speaker 3>he wants them to move around. Why can't be more

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<v Speaker 3>like the NBA. I think there's a sense that, you know,

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<v Speaker 3>I go to a sporting event, I act a certain way.

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<v Speaker 3>I get it. It's tennis, it's not Nastar. I'm not

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<v Speaker 3>gonna you know, we're not gonna go go popla. You know,

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<v Speaker 3>men aren't going to remove it first, but they're they're

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<v Speaker 3>I think, I think, I know, you know, I think

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<v Speaker 3>you can keep the korum and also have fun and

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<v Speaker 3>be loud but I also, honestly, I think that crowds

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<v Speaker 3>take their cue from the athlete, and if it doesn't

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<v Speaker 3>bother the players, it fathers the ESPN booth. When not

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<v Speaker 3>the players, that's that's not much to turn.

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<v Speaker 5>I totally agree with you.

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<v Speaker 4>I got I saw daggers. I saw daggers from the

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<v Speaker 4>player she looked at she looked out my way during

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<v Speaker 4>during one of the matches earlier this week.

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<v Speaker 5>I love this.

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<v Speaker 2>Unless you have a match that day, there's no excuse

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<v Speaker 2>for dressing like a player when you attend to the US Open.

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<v Speaker 2>You don't wear stirrups to a Yankees game and hint

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<v Speaker 2>guards and leotards to the LA.

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<v Speaker 5>Leave the wristbands at home, jam. It's so true.

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<v Speaker 2>It is really funny to kind of look around the

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<v Speaker 2>crowds and there are people, you know, who were just

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<v Speaker 2>fans and they're dressed like a tennis player.

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<v Speaker 3>I don't I kind of sort of sometimes want to

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<v Speaker 3>approach those people and say, listen, no judgments, but can

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<v Speaker 3>you just explain that they can here? And I don't

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<v Speaker 3>know if you need blaze me when you've got these

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<v Speaker 3>you know, sixty year old passtantly guys with wristbands on

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<v Speaker 3>to go to go watch you know, I don't get it.

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<v Speaker 2>All right, there's another one we have to do, because

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<v Speaker 2>I felt like, where is that one tent, Tim, because

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<v Speaker 2>I felt like this happened to me because I did

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<v Speaker 2>take that l I R R to go back home

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<v Speaker 2>to Manhattan. Oh here it is. Your fund is crushing

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<v Speaker 2>it and the Hamptons were amazing, and your kids left

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<v Speaker 2>camp and your buddy got you these tickets. If you

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<v Speaker 2>insist on a change over conversations, keep it down, Tiger.

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<v Speaker 5>It's so true. I'm the l R.

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<v Speaker 2>Like they're coming back from here and they're like, hey,

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<v Speaker 2>you know the investments and there they name dropped so

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<v Speaker 2>many different people and fun and funds.

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<v Speaker 4>It could have been a source for you, Carol.

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<v Speaker 5>But it gets a little crazy, right.

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<v Speaker 3>John h Yeah, it's a certain type. And you certainly

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<v Speaker 3>see that type at the US Open. And you know,

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<v Speaker 3>we all we all love uh, we all love full markets,

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<v Speaker 3>and we all love you know, and when we close

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<v Speaker 3>out a.

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<v Speaker 8>High as we seem to be close to doing.

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<v Speaker 3>But yeah, I don't need to hear about that, and

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<v Speaker 3>neither does the person of seeing.

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<v Speaker 2>Before you go. One thing I did want to ask you,

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<v Speaker 2>and getting back to just a little bit more serious

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<v Speaker 2>is the role of Saudi Arabia in sports specifically overall.

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<v Speaker 2>You saw it with LIB golf, WTA, stuff's percolating. How

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<v Speaker 2>are you seeing it as somebody who's covered this industry

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<v Speaker 2>for a long time or covered this world.

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<v Speaker 3>Oh man, we could do a whole hour on that.

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<v Speaker 3>I get a piece a few months ago for sixteen

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<v Speaker 3>minutes when I went. I went to Riot and sort

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<v Speaker 3>of saw what.

0:10:50.080 --> 0:10:51.240
<v Speaker 7>It was like on the ground.

0:10:51.559 --> 0:10:57.640
<v Speaker 3>And I'm clearly the Saudis sports as a place to

0:10:57.679 --> 0:11:02.360
<v Speaker 3>get involved. Their economics much different from conventional sports economics.

0:11:02.440 --> 0:11:05.880
<v Speaker 3>This is not about media rights deals and selling tickets

0:11:05.920 --> 0:11:08.839
<v Speaker 3>and sweet and merchandise. I think this is about rebranding

0:11:08.840 --> 0:11:13.079
<v Speaker 3>a country. And you know, we saw in golf that

0:11:13.920 --> 0:11:17.000
<v Speaker 3>took uh it took one shape in golf, it's taken others.

0:11:17.040 --> 0:11:20.240
<v Speaker 3>In soccer, you know you'll do in football slash soccer.

0:11:20.280 --> 0:11:22.440
<v Speaker 3>You'll notice, you know, there are big time offers and

0:11:22.880 --> 0:11:26.280
<v Speaker 3>athletes are being paid a clear premium to come play

0:11:26.280 --> 0:11:28.400
<v Speaker 3>in Saudi Arabia. Some of them are accepting it, some

0:11:28.480 --> 0:11:29.880
<v Speaker 3>of them are not. I mean, it's interesting to me

0:11:29.880 --> 0:11:33.360
<v Speaker 3>there now is to bid on the table for the

0:11:33.400 --> 0:11:35.760
<v Speaker 3>women's tennis sort to hold their final events, which is

0:11:35.760 --> 0:11:38.400
<v Speaker 3>sort of their big showcases. They're big money. They drea

0:11:38.520 --> 0:11:41.920
<v Speaker 3>money maker in Saudi Arabia, and I think, you know,

0:11:41.960 --> 0:11:45.400
<v Speaker 3>we can have a debate about this is the tour

0:11:45.440 --> 0:11:48.120
<v Speaker 3>of Billy g and King that's just left China for

0:11:48.559 --> 0:11:51.720
<v Speaker 3>ethical reasons because it didn't want sort of to be

0:11:51.760 --> 0:11:54.800
<v Speaker 3>compromised on principles, and they left China. Is it's strange

0:11:54.800 --> 0:11:57.280
<v Speaker 3>that they would then, you know, pitch their tangent to

0:11:57.320 --> 0:12:02.200
<v Speaker 3>Saudi Arabia. The flip side is, and we're all creatures

0:12:02.200 --> 0:12:06.160
<v Speaker 3>of incentives. And if Fanny Arabia is offering top dollar,

0:12:06.720 --> 0:12:09.400
<v Speaker 3>who are we to tell soccer players or golfers or

0:12:09.440 --> 0:12:12.400
<v Speaker 3>female tennis players not to go take it. It's a

0:12:12.480 --> 0:12:14.800
<v Speaker 3>story that I think is only going to accelerate because

0:12:14.840 --> 0:12:18.840
<v Speaker 3>I think it's it's clearly working. And you know, the

0:12:18.880 --> 0:12:21.080
<v Speaker 3>Saudi private and veil the p I have the private

0:12:21.080 --> 0:12:23.000
<v Speaker 3>and that's the fun. They've had billions and billions of

0:12:23.000 --> 0:12:26.120
<v Speaker 3>dollars to lavish on this sort of soft power, and

0:12:26.240 --> 0:12:29.640
<v Speaker 3>sports are clearly going to benefit and athletes are going

0:12:29.679 --> 0:12:30.440
<v Speaker 3>to have a real decision.

0:12:30.480 --> 0:12:33.600
<v Speaker 4>To me, but it's tennis different. I mean, you mentioned

0:12:33.679 --> 0:12:35.880
<v Speaker 4>China several times there. And what they did in China

0:12:36.000 --> 0:12:36.880
<v Speaker 4>is tennis different.

0:12:38.880 --> 0:12:40.880
<v Speaker 3>You know, I think a couple of things. First, they

0:12:41.440 --> 0:12:45.720
<v Speaker 3>the WTA left China citing these ethical concerns, so you

0:12:45.800 --> 0:12:49.600
<v Speaker 3>sort of set up precedent for you know, ethics and

0:12:49.640 --> 0:12:52.240
<v Speaker 3>morals and human rights that matters to us. It's a

0:12:52.400 --> 0:12:54.800
<v Speaker 3>little strange to them say, actually, you know what, make

0:12:54.800 --> 0:12:58.600
<v Speaker 3>that back. It doesn't. I think the Women's Tennis Tour

0:12:58.720 --> 0:13:02.560
<v Speaker 3>sort of has this strand and has for decades of

0:13:02.800 --> 0:13:06.040
<v Speaker 3>activism and social justice and fairness and equality, and this

0:13:06.120 --> 0:13:08.400
<v Speaker 3>is more than just about four hands and backhands and

0:13:08.440 --> 0:13:11.920
<v Speaker 3>a bouncing ball. The movement a little strange to then

0:13:12.000 --> 0:13:15.560
<v Speaker 3>go to a country where women are not given equal rights.

0:13:15.559 --> 0:13:17.960
<v Speaker 3>And we saw this week somebody was playing for guests

0:13:17.960 --> 0:13:23.840
<v Speaker 3>for retweeting something that was unflattering to NBA. Right, And

0:13:24.120 --> 0:13:27.280
<v Speaker 3>yet I think you could argue just as easily. You know, Look,

0:13:27.920 --> 0:13:30.520
<v Speaker 3>Chris John and Ronaldo can make whatever you see, a

0:13:30.600 --> 0:13:34.720
<v Speaker 3>quarter of a billion dollars playing soccer. Why can't women

0:13:34.760 --> 0:13:37.400
<v Speaker 3>athletes avail themselves to that money the same way men can?

0:13:37.600 --> 0:13:40.880
<v Speaker 3>So it's really complex and thorny.

0:13:41.400 --> 0:13:44.000
<v Speaker 2>Yeah, we got to run come back into the hour

0:13:44.000 --> 0:13:46.120
<v Speaker 2>of Saudi Arabia. We would love to you name the

0:13:46.160 --> 0:13:48.200
<v Speaker 2>date at the time. John, you are here, John Worth,

0:13:48.240 --> 0:13:52.040
<v Speaker 2>I'm of Sports Illustrated of sixty minutes, just incredible. Carol

0:13:52.080 --> 0:13:55.720
<v Speaker 2>Master along with Tim Stenovic live here just outside Arthur

0:13:55.760 --> 0:13:59.680
<v Speaker 2>Ashe Stadium. It's busy and when you come here, we

0:13:59.760 --> 0:14:02.520
<v Speaker 2>keep saying it is about the tennis, no doubt about it, right,

0:14:03.360 --> 0:14:05.480
<v Speaker 2>But there's so much more. We've talked to sponsors. There's

0:14:05.480 --> 0:14:08.480
<v Speaker 2>lots of merchandise, there's lots of food, and there's a

0:14:08.480 --> 0:14:09.240
<v Speaker 2>fair amount of drinking.

0:14:09.679 --> 0:14:12.760
<v Speaker 4>I mean walking around last night, walking around Tuesday night.

0:14:12.800 --> 0:14:15.040
<v Speaker 4>I'm gonna be here all night tonight. There's almost as

0:14:15.080 --> 0:14:18.720
<v Speaker 4>many people eating and drinking totally as watching tennis inside

0:14:18.760 --> 0:14:21.880
<v Speaker 4>ash inside Armstrong. It's an event, right, It's absolutely an event.

0:14:21.880 --> 0:14:24.880
<v Speaker 4>And here's what's interesting. But the US Open has establishments

0:14:24.920 --> 0:14:27.200
<v Speaker 4>that are familiar to any New Yorker. It's come a

0:14:27.240 --> 0:14:29.880
<v Speaker 4>long way in the last fifty years. You got Italy

0:14:29.920 --> 0:14:33.240
<v Speaker 4>here this year, Hill Country, Paatela free to Meat Company

0:14:33.320 --> 0:14:35.560
<v Speaker 4>of Patlafreda, Carol Vanluin ice cream.

0:14:35.640 --> 0:14:37.360
<v Speaker 5>I love Vanluin ice cream. I buy it.

0:14:38.000 --> 0:14:41.840
<v Speaker 4>You've been a kosher kart. Here is a kosher krt. Yeah.

0:14:41.880 --> 0:14:43.800
<v Speaker 2>Well, let's get to the guy who's behind it. The

0:14:43.840 --> 0:14:45.920
<v Speaker 2>man behind it all is Chris Studley. He's senior director

0:14:45.960 --> 0:14:47.840
<v Speaker 2>of Event Services at the ust A.

0:14:48.560 --> 0:14:50.080
<v Speaker 5>Welcome. Nice to have you here again.

0:14:50.280 --> 0:14:51.040
<v Speaker 7>Thank you for having me.

0:14:51.120 --> 0:14:52.760
<v Speaker 5>Is it again? We talked to you last year, didn't we?

0:14:52.960 --> 0:14:55.040
<v Speaker 5>I think briefly, Okay, briefly.

0:14:55.320 --> 0:14:57.640
<v Speaker 4>One year, one year. We've had you before.

0:14:57.760 --> 0:14:58.960
<v Speaker 2>I was just gonna say, souse, I know we always

0:14:58.960 --> 0:15:02.040
<v Speaker 2>talk about food because it's such a big part of it. Chris,

0:15:02.080 --> 0:15:04.000
<v Speaker 2>First of all, I can't believe you didn't bring us

0:15:04.040 --> 0:15:04.440
<v Speaker 2>any food.

0:15:05.320 --> 0:15:07.400
<v Speaker 7>I'm sorry about that. I'll grab it after the segment.

0:15:07.440 --> 0:15:08.400
<v Speaker 5>No, no, no, I'm just kidding.

0:15:08.560 --> 0:15:10.560
<v Speaker 2>But like, talk to us about what goes into it,

0:15:10.640 --> 0:15:12.680
<v Speaker 2>because you do, Tim Is right, as you walk around,

0:15:12.720 --> 0:15:14.040
<v Speaker 2>that is such a big part of the experience.

0:15:14.040 --> 0:15:15.840
<v Speaker 5>I've eaten here, Tim is eating here.

0:15:16.600 --> 0:15:19.200
<v Speaker 2>Tell us about how you think about it as what

0:15:19.280 --> 0:15:19.920
<v Speaker 2>you want to.

0:15:19.840 --> 0:15:21.040
<v Speaker 5>Offer up to the people who come.

0:15:21.080 --> 0:15:22.960
<v Speaker 9>Well, I can tell you, first of all, I look

0:15:22.960 --> 0:15:25.160
<v Speaker 9>at this tournament as a food and wine festival, and

0:15:25.200 --> 0:15:26.360
<v Speaker 9>by the way, there's tennis.

0:15:26.720 --> 0:15:28.600
<v Speaker 7>So much to what you're describing before.

0:15:28.680 --> 0:15:31.160
<v Speaker 9>People are walking around eating and drinking and what we

0:15:31.200 --> 0:15:33.320
<v Speaker 9>want to bring in the names you mentioned is the

0:15:33.360 --> 0:15:36.280
<v Speaker 9>best quality that there is in sports. We don't want

0:15:36.320 --> 0:15:37.720
<v Speaker 9>you to come to a sporting event and say, oh,

0:15:37.760 --> 0:15:39.680
<v Speaker 9>I have to eat. We want you to come here

0:15:39.880 --> 0:15:41.640
<v Speaker 9>and say what a great meal you had and I

0:15:41.680 --> 0:15:44.280
<v Speaker 9>got to watch the tennis. So from our offerings that

0:15:44.320 --> 0:15:47.760
<v Speaker 9>you described to our champion steakhouse run by Benjamin's right

0:15:47.800 --> 0:15:52.120
<v Speaker 9>from Manhattan to Aces bringing the best chefs, we partnered

0:15:52.120 --> 0:15:55.640
<v Speaker 9>with Tatiana chef Kwame and Aces to do some special

0:15:55.680 --> 0:15:58.040
<v Speaker 9>dishes for us. So, I mean it's really about the

0:15:58.040 --> 0:15:59.440
<v Speaker 9>food to me for sure.

0:15:59.480 --> 0:16:01.320
<v Speaker 4>How do you make sure that the quality is what

0:16:01.400 --> 0:16:04.800
<v Speaker 4>you get in you know, the year round establishment, So

0:16:05.400 --> 0:16:06.000
<v Speaker 4>great question.

0:16:06.400 --> 0:16:07.840
<v Speaker 7>We meet with these chefs throughout the year.

0:16:07.880 --> 0:16:09.760
<v Speaker 9>I can tell you right now we've been talking to

0:16:09.760 --> 0:16:12.360
<v Speaker 9>people even during this tournament saying I want in next year.

0:16:12.920 --> 0:16:14.520
<v Speaker 9>I'm not going to give you any names today, but

0:16:15.080 --> 0:16:17.200
<v Speaker 9>we will evaluate each and every one. We look at

0:16:17.240 --> 0:16:20.120
<v Speaker 9>what sells, what do our fans want, what's the quality.

0:16:20.320 --> 0:16:22.400
<v Speaker 9>We'll meet with these chefs throughout the year. I can

0:16:22.440 --> 0:16:24.120
<v Speaker 9>tell you you know a number of chefs that we

0:16:24.120 --> 0:16:27.640
<v Speaker 9>brought in from James Kennet Crown Shy to Melboy's of Harlem.

0:16:27.680 --> 0:16:28.840
<v Speaker 7>We've been there in the off season.

0:16:28.920 --> 0:16:31.680
<v Speaker 9>We sit with them, we talk to them, and you know,

0:16:31.800 --> 0:16:33.920
<v Speaker 9>to some the menus might not lend themselves to a

0:16:33.920 --> 0:16:36.320
<v Speaker 9>concession stand necessarily, but we'll work with the team to

0:16:36.320 --> 0:16:38.360
<v Speaker 9>bring that item into that environment for our fan.

0:16:38.680 --> 0:16:40.640
<v Speaker 2>How important is it from year to year, Chris, in

0:16:40.720 --> 0:16:43.760
<v Speaker 2>terms of some consistency so that people come back and

0:16:43.760 --> 0:16:44.920
<v Speaker 2>they're like, I know this is going to be here,

0:16:44.960 --> 0:16:45.960
<v Speaker 2>and then also bring in some.

0:16:45.960 --> 0:16:48.720
<v Speaker 9>New It's very important, right. Our fans always want to

0:16:48.760 --> 0:16:51.120
<v Speaker 9>see us innovate. It's the name of the game and

0:16:51.120 --> 0:16:53.960
<v Speaker 9>food especially. Obviously, trends change over years and we want

0:16:53.960 --> 0:16:55.840
<v Speaker 9>to be right there. But you need to have the

0:16:55.840 --> 0:16:58.840
<v Speaker 9>staples right. Everybody talks about our lobster role as being

0:16:58.880 --> 0:17:00.640
<v Speaker 9>one of the one of the iconic foods of the

0:17:00.720 --> 0:17:03.080
<v Speaker 9>US Open. It's also our hamburger, believe it or not.

0:17:03.080 --> 0:17:04.719
<v Speaker 9>They're all Pat la Freida, even though his name might

0:17:04.760 --> 0:17:06.680
<v Speaker 9>not be on that stand. It's all Palerfree to meet

0:17:07.480 --> 0:17:09.560
<v Speaker 9>Pats stand over here too. The steak sandwich has almost

0:17:09.560 --> 0:17:12.639
<v Speaker 9>become just as famous as the lobster. Also, you know,

0:17:12.680 --> 0:17:14.640
<v Speaker 9>we try to find what our fans love and really

0:17:14.640 --> 0:17:15.879
<v Speaker 9>gravitate towards and work with it.

0:17:16.280 --> 0:17:17.000
<v Speaker 4>We talked a little bit.

0:17:17.000 --> 0:17:19.119
<v Speaker 2>Go ahead, girl, I was gonna just what about price point? Like,

0:17:19.119 --> 0:17:21.000
<v Speaker 2>how do you think about that as part of the experience.

0:17:21.040 --> 0:17:24.520
<v Speaker 9>Absolutely, you know, listen, we're in New York City. Obviously

0:17:24.600 --> 0:17:27.320
<v Speaker 9>we're a temporary event, but we were very price sensitive

0:17:27.600 --> 0:17:29.679
<v Speaker 9>in a regard. You know, we would put ourselves up

0:17:29.720 --> 0:17:31.800
<v Speaker 9>against any other New York City venue and say that

0:17:31.840 --> 0:17:34.520
<v Speaker 9>we are probably not the most expensive. We may not

0:17:34.600 --> 0:17:36.719
<v Speaker 9>be the least expensive, but we're right in that in

0:17:36.720 --> 0:17:38.359
<v Speaker 9>that sweet spot because we want to have value for

0:17:38.400 --> 0:17:41.080
<v Speaker 9>our fans. I would tell you that our quality though

0:17:41.320 --> 0:17:45.080
<v Speaker 9>surpasses our peers here. So we know that the prices

0:17:45.119 --> 0:17:47.400
<v Speaker 9>sometimes can be healthy, but we know that we're giving

0:17:47.400 --> 0:17:48.960
<v Speaker 9>you the best quality you can possibly have at a

0:17:48.960 --> 0:17:49.560
<v Speaker 9>sporting event.

0:17:49.800 --> 0:17:52.479
<v Speaker 4>So are you seeing what's the typical markup from an

0:17:52.560 --> 0:17:56.000
<v Speaker 4>established restaurant that you'd experienced in Manhattan and the same

0:17:56.040 --> 0:17:56.920
<v Speaker 4>dish that you'd get here.

0:17:57.840 --> 0:17:58.600
<v Speaker 5>Is there a mark up?

0:17:58.800 --> 0:17:59.439
<v Speaker 7>It's not.

0:17:59.720 --> 0:18:02.520
<v Speaker 9>There's no direct correlation in that regard. You know, a

0:18:02.560 --> 0:18:04.119
<v Speaker 9>concession stand, you're not going to really be able to

0:18:04.160 --> 0:18:06.720
<v Speaker 9>compare directly to the items I can tell you in

0:18:06.760 --> 0:18:09.080
<v Speaker 9>some of our restaurants, there's a slight markup just for

0:18:09.600 --> 0:18:11.719
<v Speaker 9>you know, bringing the team out here and operating, but

0:18:11.960 --> 0:18:13.240
<v Speaker 9>there's no set percentage.

0:18:13.280 --> 0:18:15.760
<v Speaker 2>Say hey, one thing you had brought up, Yeah, we

0:18:15.760 --> 0:18:17.880
<v Speaker 2>were thinking on this job's day, right yeah.

0:18:17.920 --> 0:18:21.200
<v Speaker 4>I mean it's pretty incredible. Hospitality one of the continued

0:18:21.200 --> 0:18:23.359
<v Speaker 4>bright spots when it comes to the US labor market,

0:18:23.359 --> 0:18:27.000
<v Speaker 4>and the biggest gains in August were in healthcare hospitality

0:18:27.040 --> 0:18:30.920
<v Speaker 4>as well, lesion hospitality. How is it getting employees right now?

0:18:31.359 --> 0:18:33.679
<v Speaker 9>You know, our team did a fantastic job. I mean

0:18:33.720 --> 0:18:35.919
<v Speaker 9>I oversee our front of house services as well, and

0:18:35.960 --> 0:18:38.240
<v Speaker 9>this was probably the earliest we were ever fully committed

0:18:38.280 --> 0:18:40.400
<v Speaker 9>for all of our seasonal staff that we bring in,

0:18:40.960 --> 0:18:43.520
<v Speaker 9>which is it's wild to think about with the lowest

0:18:43.600 --> 0:18:46.720
<v Speaker 9>unemployment rate, right, but people want to come work here.

0:18:46.760 --> 0:18:49.160
<v Speaker 9>We have people that take vacation to come work here.

0:18:49.880 --> 0:18:52.360
<v Speaker 9>You know, you could be a server in a restaurant

0:18:52.359 --> 0:18:54.560
<v Speaker 9>and you're saying to your New York City restaurant, hey,

0:18:54.560 --> 0:18:55.840
<v Speaker 9>I want to go out to the open work there.

0:18:55.960 --> 0:18:58.960
<v Speaker 4>Do people who work for one establishment get paid the

0:18:59.000 --> 0:19:02.280
<v Speaker 4>same hourly wage that work for another establishment.

0:19:02.200 --> 0:19:02.800
<v Speaker 7>Most of the time.

0:19:02.840 --> 0:19:04.800
<v Speaker 9>I mean, there are some different levels depending on how

0:19:04.840 --> 0:19:07.360
<v Speaker 9>many years you've been here, who you're with, what restaurant

0:19:07.400 --> 0:19:09.960
<v Speaker 9>in particular, but you know it varies. You interview for

0:19:09.960 --> 0:19:12.000
<v Speaker 9>the position just like you would at a restaurant in

0:19:12.440 --> 0:19:13.119
<v Speaker 9>New York City.

0:19:14.000 --> 0:19:17.000
<v Speaker 2>How difficult is it to settle this up? I love

0:19:17.080 --> 0:19:20.760
<v Speaker 2>logistics because we come here and it just looks like

0:19:20.840 --> 0:19:23.520
<v Speaker 2>it's been here forever and we know it goes away.

0:19:24.119 --> 0:19:26.680
<v Speaker 7>I love getting asked those questions. I'd tell the truth.

0:19:27.000 --> 0:19:30.480
<v Speaker 7>The logistics behind it is mind blowing, to say the least.

0:19:30.520 --> 0:19:32.920
<v Speaker 5>How early do you start the day after it ends?

0:19:33.480 --> 0:19:35.040
<v Speaker 7>I mean we're here figuring it.

0:19:35.000 --> 0:19:38.320
<v Speaker 2>Out, okay with that part, but building this and building

0:19:38.359 --> 0:19:41.520
<v Speaker 2>everything that's in your world to make this happen. When

0:19:41.520 --> 0:19:42.320
<v Speaker 2>does that start?

0:19:43.080 --> 0:19:46.000
<v Speaker 9>The planning goes into place right away. The build up

0:19:46.040 --> 0:19:47.960
<v Speaker 9>I mean by the springtime, you'll see a lot of

0:19:48.000 --> 0:19:51.440
<v Speaker 9>movement here and things getting physically set up, aside from

0:19:51.440 --> 0:19:54.159
<v Speaker 9>any new buildings we're going to build right you know.

0:19:54.200 --> 0:19:56.440
<v Speaker 9>Obviously we went under this massive renovation that was all

0:19:56.520 --> 0:19:58.399
<v Speaker 9>year for a number of years, and we stopped for

0:19:58.440 --> 0:20:00.439
<v Speaker 9>the open and we went back into it. But in

0:20:00.520 --> 0:20:03.600
<v Speaker 9>terms of the general repeat business that we're doing, we'll

0:20:03.640 --> 0:20:04.439
<v Speaker 9>start in the spring.

0:20:05.560 --> 0:20:07.919
<v Speaker 4>We're speaking right now with Chris Studley, he's senior director

0:20:08.160 --> 0:20:10.719
<v Speaker 4>of Events Services here at the USTA. We're live at

0:20:10.720 --> 0:20:12.440
<v Speaker 4>the twenty twenty three US Open.

0:20:12.640 --> 0:20:15.000
<v Speaker 2>But on that in terms of the food part of it,

0:20:15.080 --> 0:20:17.800
<v Speaker 2>like what's involved logistically with building that out.

0:20:18.640 --> 0:20:21.879
<v Speaker 9>So we'll have trucks showing up in early August. You know,

0:20:22.080 --> 0:20:24.520
<v Speaker 9>with the volume of food and beverage we do here,

0:20:24.680 --> 0:20:26.440
<v Speaker 9>we have trucks coming in every single day. But we'll

0:20:26.480 --> 0:20:29.960
<v Speaker 9>build out a temporary warehouse facility essentially to house everything.

0:20:29.960 --> 0:20:32.560
<v Speaker 9>I mean, you mentioned some of our drinks, the Honeyduce

0:20:32.920 --> 0:20:33.520
<v Speaker 9>we sold for.

0:20:33.600 --> 0:20:36.000
<v Speaker 4>The Honey Duce cup at home, Well, we had a

0:20:36.040 --> 0:20:38.080
<v Speaker 4>lot of people walking around with like seven Honey Duce cups.

0:20:39.280 --> 0:20:41.560
<v Speaker 9>So to think about the logistics behind that, four hundred

0:20:41.600 --> 0:20:44.080
<v Speaker 9>thousand cups are sitting behind the scenes right now. You know,

0:20:44.119 --> 0:20:46.960
<v Speaker 9>they're ready to go and the team's moving them about

0:20:47.000 --> 0:20:48.879
<v Speaker 9>getting them all over the site. So, I mean, the

0:20:48.920 --> 0:20:50.679
<v Speaker 9>logistics behind it is massive.

0:20:50.720 --> 0:20:52.400
<v Speaker 4>So, speaking of the Honey Deduce, one of the reasons

0:20:52.440 --> 0:20:54.600
<v Speaker 4>I asked about labor was because as I was leaving

0:20:54.720 --> 0:20:58.439
<v Speaker 4>yesterday after doing our broadcast, the lines for some of

0:20:58.480 --> 0:21:01.800
<v Speaker 4>these concession stands we're so long. Chris and I couldn't

0:21:01.800 --> 0:21:04.200
<v Speaker 4>help think to myself, there must be people who see

0:21:04.200 --> 0:21:05.960
<v Speaker 4>these lines and say to themselves, I don't want to

0:21:06.000 --> 0:21:08.280
<v Speaker 4>wait in this line. And you know, therefore the USTA

0:21:08.359 --> 0:21:10.080
<v Speaker 4>is not going to get my twenty two dollars for

0:21:10.640 --> 0:21:13.760
<v Speaker 4>the honeyduce. How do you control for lines here?

0:21:13.960 --> 0:21:15.800
<v Speaker 9>It's a great question, and I'm glad you mentioned the

0:21:15.800 --> 0:21:19.520
<v Speaker 9>honey duce on that one. So innovation, right, So this

0:21:19.600 --> 0:21:21.480
<v Speaker 9>is the first year we're actually able to batch some

0:21:21.560 --> 0:21:23.280
<v Speaker 9>of the honey deuce to try to speed those up.

0:21:23.560 --> 0:21:25.439
<v Speaker 9>We rolled it out in somewhat of a pilot program

0:21:25.440 --> 0:21:27.679
<v Speaker 9>this year at ten different locations around the site and

0:21:27.720 --> 0:21:30.840
<v Speaker 9>we're seeing that we're able to increase service. So our

0:21:30.880 --> 0:21:33.720
<v Speaker 9>goal here is let's roll it out all over next year.

0:21:33.760 --> 0:21:34.680
<v Speaker 5>What does that mean that?

0:21:35.400 --> 0:21:37.919
<v Speaker 9>So we are able to prepare part of the drink

0:21:38.200 --> 0:21:41.240
<v Speaker 9>in a ready to mix container, and we can control

0:21:41.280 --> 0:21:43.720
<v Speaker 9>the quality most importantly. You know, if you go to

0:21:43.720 --> 0:21:44.960
<v Speaker 9>a bar and you get a drink made and you

0:21:45.000 --> 0:21:46.920
<v Speaker 9>may not like that one. Yeah, here we can actually

0:21:47.000 --> 0:21:49.960
<v Speaker 9>do the quality testing behind the scenes, know the exact

0:21:50.000 --> 0:21:53.200
<v Speaker 9>precise measurements, and then also deliver to you faster. So

0:21:53.320 --> 0:21:55.160
<v Speaker 9>innovation is key, and we're going to speed those lines

0:21:55.240 --> 0:21:55.680
<v Speaker 9>up for sure.

0:21:55.720 --> 0:21:58.480
<v Speaker 4>But so that's the question. Is it then forgive the

0:21:58.520 --> 0:22:01.040
<v Speaker 4>terminology here, but is it a failure to you when

0:22:01.040 --> 0:22:03.320
<v Speaker 4>you walk around and see huge lines and people waiting.

0:22:03.119 --> 0:22:05.879
<v Speaker 9>It's disappointing for sure. I mean, we want to be

0:22:05.880 --> 0:22:08.480
<v Speaker 9>able to service every customer as quickly as possible, but

0:22:08.520 --> 0:22:10.840
<v Speaker 9>we also want to deliver that excellent experience. So it's

0:22:10.840 --> 0:22:13.320
<v Speaker 9>a fine balance for you know, for sure, but we're

0:22:13.320 --> 0:22:14.879
<v Speaker 9>trying to make sure that we innovate as much.

0:22:14.880 --> 0:22:17.119
<v Speaker 4>Are there areas are down here where you walk around

0:22:17.200 --> 0:22:18.720
<v Speaker 4>this year and you say, okay, well we could do

0:22:18.800 --> 0:22:21.280
<v Speaker 4>another another of this type of concession right here and

0:22:21.400 --> 0:22:22.840
<v Speaker 4>ease the demand a little bit.

0:22:23.200 --> 0:22:23.800
<v Speaker 7>Yeah, I mean, and.

0:22:24.040 --> 0:22:25.679
<v Speaker 9>You know, it's surprising because each year, I mean, we

0:22:25.720 --> 0:22:27.600
<v Speaker 9>know there's some things that never fade, right, The honey

0:22:27.680 --> 0:22:29.600
<v Speaker 9>Juice is not fading. It is the most popular, is there.

0:22:29.640 --> 0:22:34.040
<v Speaker 9>Really it is by far. But you know sometimes they're surprising.

0:22:34.000 --> 0:22:37.480
<v Speaker 2>That's honey juice lovers. No, it's actually a matt sorry

0:22:37.520 --> 0:22:37.960
<v Speaker 2>for sure.

0:22:38.080 --> 0:22:38.560
<v Speaker 7>For sure.

0:22:38.960 --> 0:22:41.000
<v Speaker 9>Yeah, No, it's it's it's always interesting to see what's

0:22:41.000 --> 0:22:42.280
<v Speaker 9>going to be the top seller of the year.

0:22:43.400 --> 0:22:44.800
<v Speaker 2>Are you adding more drinks that.

0:22:44.720 --> 0:22:46.480
<v Speaker 7>Are like, well, we have this year.

0:22:46.520 --> 0:22:49.520
<v Speaker 9>We have the Aperol Sprits as well, right, and Dobell

0:22:49.600 --> 0:22:52.440
<v Speaker 9>has joined us with their Ace Piloma cocktail and they're

0:22:52.440 --> 0:22:54.520
<v Speaker 9>both delicious. I encourage you to try them before you leave.

0:22:54.920 --> 0:22:59.040
<v Speaker 2>What's interesting, too, is are there workers that you needed

0:22:59.040 --> 0:22:59.840
<v Speaker 2>that you couldn't hire?

0:22:59.840 --> 0:23:01.359
<v Speaker 5>Are you said you could get everybody you wanted?

0:23:01.560 --> 0:23:03.679
<v Speaker 9>I think we're pretty well staffed. I would say that

0:23:03.680 --> 0:23:06.000
<v Speaker 9>we're really well staffed. And you know, we benefit from

0:23:06.000 --> 0:23:08.080
<v Speaker 9>the folks that come back every year and they help

0:23:08.160 --> 0:23:09.800
<v Speaker 9>us really make the operation home.

0:23:10.080 --> 0:23:12.000
<v Speaker 4>Here, Carol, I got a number for you. What one

0:23:12.040 --> 0:23:15.560
<v Speaker 4>point two million? Okay, that's one point two million? And

0:23:15.640 --> 0:23:18.840
<v Speaker 4>mellon balls that the USTA.

0:23:18.440 --> 0:23:21.560
<v Speaker 2>Is I get a number for you. What ninety pounds

0:23:21.600 --> 0:23:22.040
<v Speaker 2>of beef?

0:23:22.880 --> 0:23:23.960
<v Speaker 4>Did you have a Hamberg goo to day?

0:23:24.000 --> 0:23:28.240
<v Speaker 5>I did have a Hamberg surprise. I ain't done yet.

0:23:28.600 --> 0:23:30.760
<v Speaker 2>We're going to come back with Krista, the senior director

0:23:30.800 --> 0:23:32.119
<v Speaker 2>of Event Services at USDA.

0:23:32.160 --> 0:23:34.000
<v Speaker 5>He's got a big job here. He's getting it done.

0:23:34.080 --> 0:23:35.879
<v Speaker 2>I know the answer because we were talking about it

0:23:35.920 --> 0:23:39.399
<v Speaker 2>before we got going again. But supply chains where you know,

0:23:39.440 --> 0:23:41.920
<v Speaker 2>you go back a few years coming off the pandemic nightmare?

0:23:42.560 --> 0:23:46.280
<v Speaker 2>Are you getting everything you want? And at decent costs, or.

0:23:46.560 --> 0:23:49.520
<v Speaker 9>You've got enough lobster. I think so okay, I think so.

0:23:49.560 --> 0:23:52.400
<v Speaker 9>I think we're in good shape this sh vodka. No, Fortunately,

0:23:52.440 --> 0:23:53.320
<v Speaker 9>it's one of those things.

0:23:54.240 --> 0:23:55.240
<v Speaker 5>Let's get to the priority.

0:23:55.400 --> 0:23:55.800
<v Speaker 7>For sure.

0:23:56.160 --> 0:23:57.800
<v Speaker 9>Fortunately it's one of those things that's kind of been

0:23:57.800 --> 0:24:00.240
<v Speaker 9>in the past for us. Now thankfully it's.

0:24:00.119 --> 0:24:01.600
<v Speaker 2>An issue, but it wasn't issue it was.

0:24:01.720 --> 0:24:03.480
<v Speaker 7>It was an issue a while back. Yeah, for sure.

0:24:03.520 --> 0:24:05.320
<v Speaker 9>I mean I think everybody fought through the same thing.

0:24:05.400 --> 0:24:07.200
<v Speaker 9>And I think we're on the other side of the

0:24:07.200 --> 0:24:09.480
<v Speaker 9>supply chain in terms of our business right now?

0:24:09.760 --> 0:24:12.760
<v Speaker 4>What were the challenges this year? If if it wasn't employees,

0:24:12.880 --> 0:24:15.200
<v Speaker 4>if it wasn't supply chains, what's the what's the big

0:24:15.280 --> 0:24:16.040
<v Speaker 4>challenge this year?

0:24:16.960 --> 0:24:19.600
<v Speaker 7>Weather? Who can control the weather? But look at us,

0:24:19.680 --> 0:24:20.080
<v Speaker 7>I know.

0:24:22.000 --> 0:24:23.200
<v Speaker 4>Day right here, it's amazing.

0:24:23.280 --> 0:24:24.919
<v Speaker 7>That's the biggest concern we have right now. I think

0:24:24.920 --> 0:24:25.560
<v Speaker 7>we're doing okay.

0:24:25.720 --> 0:24:28.160
<v Speaker 2>I do wonder though, you said while we were off air,

0:24:28.359 --> 0:24:30.840
<v Speaker 2>you know, I'm here before everybody else, and I leave

0:24:30.880 --> 0:24:33.560
<v Speaker 2>after everybody. I mean, what's what are the calls that

0:24:33.640 --> 0:24:34.200
<v Speaker 2>you get?

0:24:34.480 --> 0:24:35.200
<v Speaker 5>Is it that way?

0:24:35.440 --> 0:24:38.040
<v Speaker 2>You know, electricity isn't working, or.

0:24:38.280 --> 0:24:40.080
<v Speaker 5>We ran out of burgers or something.

0:24:40.320 --> 0:24:41.040
<v Speaker 2>What is it?

0:24:41.160 --> 0:24:42.600
<v Speaker 5>What's the stress points for you doing this?

0:24:42.840 --> 0:24:45.240
<v Speaker 9>You know, to your point earlier lines and things. You know,

0:24:45.240 --> 0:24:46.760
<v Speaker 9>you want to make sure everyody has a good experience.

0:24:46.760 --> 0:24:48.359
<v Speaker 9>So we're trying to send people out. Like during the

0:24:48.400 --> 0:24:50.359
<v Speaker 9>typical day, I might hear that we might have an

0:24:50.359 --> 0:24:52.080
<v Speaker 9>issue with a line over here, a line over there

0:24:52.160 --> 0:24:56.080
<v Speaker 9>in terms of food. If one of those facility issues

0:24:56.080 --> 0:24:57.520
<v Speaker 9>pops up. We have a great team here. One of

0:24:57.560 --> 0:24:59.719
<v Speaker 9>my counterparts on the back house side helps me out

0:24:59.760 --> 0:25:02.359
<v Speaker 9>from give a quick call and we get everything right

0:25:02.400 --> 0:25:02.720
<v Speaker 9>back on.

0:25:02.880 --> 0:25:04.560
<v Speaker 7>So those are the little pain points.

0:25:04.560 --> 0:25:06.400
<v Speaker 4>How do you how do you alleviate a line?

0:25:07.240 --> 0:25:07.919
<v Speaker 7>Well, you can.

0:25:07.800 --> 0:25:09.600
<v Speaker 9>Send more people over to help out, right, I mean

0:25:09.640 --> 0:25:11.200
<v Speaker 9>if you get a honeydusee line, you try to get

0:25:11.200 --> 0:25:13.639
<v Speaker 9>a couple more bartenders over there too. Yeah, yeah, I

0:25:13.680 --> 0:25:16.359
<v Speaker 9>mean we've done everything we can. I mean, pos is

0:25:16.400 --> 0:25:18.720
<v Speaker 9>always one thing that we look at, and we've upgraded

0:25:18.720 --> 0:25:21.320
<v Speaker 9>our systems over the years to try to process those transactions.

0:25:21.359 --> 0:25:23.359
<v Speaker 4>We met some folks from American Express earlier today. If

0:25:23.400 --> 0:25:25.320
<v Speaker 4>you want to talk to them, they know a thing

0:25:25.400 --> 0:25:26.560
<v Speaker 4>or two about our processing.

0:25:26.760 --> 0:25:27.560
<v Speaker 7>They're fantastic.

0:25:28.000 --> 0:25:28.960
<v Speaker 5>They are a good partner.

0:25:29.160 --> 0:25:31.119
<v Speaker 2>Well, I think about like a Disney. Right, you have

0:25:31.160 --> 0:25:34.000
<v Speaker 2>apps and you can like kind of guide people. Do

0:25:34.080 --> 0:25:36.080
<v Speaker 2>you think about that? The role of technology is it's

0:25:36.080 --> 0:25:37.919
<v Speaker 2>a big thing here. Do you say, listen, I know

0:25:37.920 --> 0:25:38.560
<v Speaker 2>there's lines.

0:25:38.400 --> 0:25:40.400
<v Speaker 9>Here, but you know what, so I have a great

0:25:40.400 --> 0:25:43.359
<v Speaker 9>point on that. I mean, we we tried out mobile ordering.

0:25:43.920 --> 0:25:46.040
<v Speaker 9>We did it so that you could order anything from

0:25:46.080 --> 0:25:47.679
<v Speaker 9>the food village and then you could grab it and

0:25:47.680 --> 0:25:50.680
<v Speaker 9>go to your table. And what happened was our customers said,

0:25:50.760 --> 0:25:53.200
<v Speaker 9>we don't really want to do that seriously, And I'll

0:25:53.240 --> 0:25:55.480
<v Speaker 9>tell you why. I mean, you know, when you come here,

0:25:55.520 --> 0:25:57.280
<v Speaker 9>because you're coming here once a year, you want to

0:25:57.320 --> 0:25:59.400
<v Speaker 9>walk around and check out everything. To your point, we

0:25:59.400 --> 0:26:01.480
<v Speaker 9>were talking about what's new. They want to see what's new.

0:26:01.560 --> 0:26:03.000
<v Speaker 9>They want to go look at that menu. They want

0:26:03.000 --> 0:26:04.800
<v Speaker 9>to pick what item they want. They don't really want

0:26:04.840 --> 0:26:06.400
<v Speaker 9>to do it on a small phone screen. They want

0:26:06.400 --> 0:26:08.000
<v Speaker 9>to see the kitchen. They want to know what's going on.

0:26:08.080 --> 0:26:11.120
<v Speaker 4>So, okay, one point two million mellon balls are are

0:26:11.200 --> 0:26:15.320
<v Speaker 4>are created? Are bald from melons? I think that's the

0:26:15.320 --> 0:26:18.119
<v Speaker 4>proper terminology here for sure. Each year, I guess so

0:26:18.200 --> 0:26:20.360
<v Speaker 4>I'm gonna go ahead and say that it's Friday afternoon,

0:26:20.760 --> 0:26:22.359
<v Speaker 4>I'm not making stuff up. I think that's how it

0:26:22.359 --> 0:26:24.679
<v Speaker 4>goes a little bit. We talked to the folks at

0:26:24.720 --> 0:26:29.040
<v Speaker 4>Chipole about quarterly and they've started to invest in technology

0:26:29.080 --> 0:26:33.080
<v Speaker 4>that automates guacamole making so they can free up employees

0:26:33.160 --> 0:26:36.720
<v Speaker 4>who spend time doing that laborious task of actually cutting

0:26:36.760 --> 0:26:40.439
<v Speaker 4>up avocados and getting the guak out. Can you do

0:26:40.520 --> 0:26:42.920
<v Speaker 4>that with with uh mellon balls?

0:26:43.160 --> 0:26:46.600
<v Speaker 9>We actually get them pre bald. Okay, well we bring

0:26:46.640 --> 0:26:48.800
<v Speaker 9>them in. We've done that, we started in the very beginning.

0:26:48.960 --> 0:26:51.959
<v Speaker 4>Right, interview's over. We got nothing for you.

0:26:52.000 --> 0:26:54.520
<v Speaker 9>We look for every way to make it comes to

0:26:54.600 --> 0:26:56.600
<v Speaker 9>us from the supplier pre Bald. But we do have

0:26:56.600 --> 0:26:59.120
<v Speaker 9>people that skewer each one, so we get three. Because

0:26:59.160 --> 0:27:01.240
<v Speaker 9>if you notice the drink kid's got three Mellon balls

0:27:01.240 --> 0:27:03.080
<v Speaker 9>to indicate the same number and a tennis ball can

0:27:03.680 --> 0:27:05.360
<v Speaker 9>that's that's the tie there.

0:27:05.440 --> 0:27:06.440
<v Speaker 4>Never knew why I was three.

0:27:06.600 --> 0:27:06.800
<v Speaker 7>Yeah.

0:27:07.720 --> 0:27:11.240
<v Speaker 2>What was interesting too, is I think about more broadly,

0:27:11.359 --> 0:27:14.200
<v Speaker 2>the things that you guys are doing here from the

0:27:14.280 --> 0:27:16.800
<v Speaker 2>USTA and using this incredible space. I mean, it is

0:27:16.840 --> 0:27:20.040
<v Speaker 2>obviously about tennis and this is your big event, rightfully so,

0:27:20.200 --> 0:27:21.280
<v Speaker 2>but you're doing other things.

0:27:21.520 --> 0:27:23.960
<v Speaker 7>Yeah, absolutely, I mean, tennis is number one. I got

0:27:23.960 --> 0:27:24.720
<v Speaker 7>to say that off the top.

0:27:24.760 --> 0:27:26.440
<v Speaker 2>I had to stop talking about mellon balls. I'm just

0:27:26.960 --> 0:27:28.560
<v Speaker 2>I'm just gonna say, whoops, I threw my pen on

0:27:28.600 --> 0:27:28.920
<v Speaker 2>that one.

0:27:29.880 --> 0:27:30.639
<v Speaker 5>I was a little no.

0:27:30.800 --> 0:27:34.320
<v Speaker 9>But anyway, Yeah, I know, obviously tennis is number one

0:27:34.320 --> 0:27:35.840
<v Speaker 9>for us, but we're always looking for new ways to

0:27:36.000 --> 0:27:38.840
<v Speaker 9>use the facility. It's great we can bring staff in.

0:27:39.040 --> 0:27:41.160
<v Speaker 9>They can work with us along, you know, throughout the year,

0:27:41.240 --> 0:27:42.640
<v Speaker 9>which is critical for us.

0:27:42.760 --> 0:27:44.560
<v Speaker 5>Like a concert venue, we would love to.

0:27:44.800 --> 0:27:46.359
<v Speaker 7>If you know, somebody wants to play here, you let

0:27:46.400 --> 0:27:46.600
<v Speaker 7>me know.

0:27:47.359 --> 0:27:50.400
<v Speaker 4>But Taylor Taylor Swift as long as I can get

0:27:50.400 --> 0:27:50.720
<v Speaker 4>a ticket.

0:27:50.760 --> 0:27:52.560
<v Speaker 2>But do you I mean, are you talking with people

0:27:52.760 --> 0:27:55.080
<v Speaker 2>who have you know, whether it's Barkley's or other like,

0:27:55.400 --> 0:27:57.200
<v Speaker 2>they definitely have relationships and they do.

0:27:57.240 --> 0:27:59.200
<v Speaker 9>Of course of course, and we do have some people

0:27:59.240 --> 0:28:02.200
<v Speaker 9>talking to other people. Yeah, to put it very vaguely,

0:28:02.920 --> 0:28:05.359
<v Speaker 9>but no, we would love to host a show, for sure.

0:28:06.119 --> 0:28:07.920
<v Speaker 9>I can tell you ten days after the Open this year,

0:28:07.960 --> 0:28:10.560
<v Speaker 9>we'll be converting the tennis court into a wrestling ring

0:28:10.600 --> 0:28:15.119
<v Speaker 9>for aw Wrestling on September twentieth, So it's gonna be

0:28:15.119 --> 0:28:19.520
<v Speaker 9>our third show here. They call it aw Grand Slam appropriately. Yeah,

0:28:19.600 --> 0:28:23.439
<v Speaker 9>so's it's drawn about eighteen thousand people you're over here.

0:28:23.640 --> 0:28:26.120
<v Speaker 4>That's quite a few for sure. You said twenty four

0:28:26.119 --> 0:28:27.040
<v Speaker 4>thousand is capacity.

0:28:27.080 --> 0:28:29.600
<v Speaker 9>Twenty four thousand's capacity. We've got about eighteen thousand in

0:28:29.600 --> 0:28:30.480
<v Speaker 9>the house for the show.

0:28:30.920 --> 0:28:32.880
<v Speaker 4>Is it Do you typically do it with the roof

0:28:32.920 --> 0:28:34.480
<v Speaker 4>open or or does it depending weather?

0:28:34.560 --> 0:28:36.800
<v Speaker 9>We actually keep the roof closed for all our outside events.

0:28:36.840 --> 0:28:39.120
<v Speaker 9>It makes things so much easier, less worry whether there's

0:28:39.160 --> 0:28:39.680
<v Speaker 9>gonna be weather.

0:28:39.880 --> 0:28:41.600
<v Speaker 2>Yeah, I'm thinking about the dogs that we're here. They

0:28:41.600 --> 0:28:43.200
<v Speaker 2>spend a lot of time getting their hair done.

0:28:43.280 --> 0:28:45.880
<v Speaker 5>Talk to us about the Westminster I've seen it. I'm

0:28:45.880 --> 0:28:47.880
<v Speaker 5>a dog lover. I've been to the Westminster.

0:28:47.480 --> 0:28:50.960
<v Speaker 2>Dog So there's a lot of you know, primpy, but

0:28:51.040 --> 0:28:51.920
<v Speaker 2>you guys have done it.

0:28:52.000 --> 0:28:52.760
<v Speaker 7>We have, we have.

0:28:52.800 --> 0:28:54.440
<v Speaker 9>We got one under our belts. We got them coming

0:28:54.480 --> 0:28:57.520
<v Speaker 9>back again next May. We're super excited. They took over

0:28:57.600 --> 0:28:59.600
<v Speaker 9>Arthur ash Stadium, all the player areas, you name it.

0:28:59.640 --> 0:29:01.600
<v Speaker 9>We had three thousand dogs here over three days.

0:29:02.000 --> 0:29:02.600
<v Speaker 7>It was wild.

0:29:02.680 --> 0:29:05.440
<v Speaker 4>Okay, what's the one event that you haven't gotten to

0:29:05.480 --> 0:29:09.280
<v Speaker 4>host here that you want to host? What's on that that's.

0:29:09.000 --> 0:29:10.320
<v Speaker 5>Your wish lists?

0:29:10.720 --> 0:29:13.160
<v Speaker 7>I'll take a concert. I'll take a concert. Give us

0:29:13.160 --> 0:29:16.840
<v Speaker 7>a name though, I call me. Let's talk about it.

0:29:16.960 --> 0:29:18.680
<v Speaker 5>But you do think about the exclusivity.

0:29:18.720 --> 0:29:20.400
<v Speaker 2>First of all, it is a great venue and it

0:29:20.480 --> 0:29:22.360
<v Speaker 2>is a little bit smaller, which I like to go

0:29:22.400 --> 0:29:24.960
<v Speaker 2>to smaller places, right, I mean, otherwise they get too big,

0:29:25.040 --> 0:29:27.840
<v Speaker 2>so you could really do some really cool things.

0:29:28.040 --> 0:29:29.680
<v Speaker 7>I agree, I agree, all right.

0:29:30.080 --> 0:29:33.160
<v Speaker 4>Also easy to get to, yeah, which I think people forget.

0:29:33.360 --> 0:29:34.680
<v Speaker 4>Just jump on the seven train or.

0:29:34.680 --> 0:29:36.600
<v Speaker 5>The l R R, which is where I did.

0:29:38.440 --> 0:29:41.720
<v Speaker 2>Someone's coming here, they're coming for a night. What would

0:29:41.720 --> 0:29:43.440
<v Speaker 2>you advise that they do? They're going to watch tennis.

0:29:43.520 --> 0:29:45.960
<v Speaker 7>But okay, you got to explore.

0:29:46.280 --> 0:29:48.560
<v Speaker 9>You know, part of hosting all these other events is

0:29:48.560 --> 0:29:50.960
<v Speaker 9>getting people out here that may not have been here before.

0:29:51.360 --> 0:29:52.920
<v Speaker 9>And I can't tell you how many people come to

0:29:52.920 --> 0:29:56.040
<v Speaker 9>one of our events, whether it be Westminster or aw Wrestling,

0:29:56.360 --> 0:29:58.320
<v Speaker 9>and when they walked through the gates, I didn't even

0:29:58.320 --> 0:29:59.920
<v Speaker 9>realize this place was here because they may not be

0:30:00.080 --> 0:30:02.400
<v Speaker 9>tennis fan. So I invite everybody that's not a tennis

0:30:02.400 --> 0:30:04.720
<v Speaker 9>fan to really explore. And if you are and you've

0:30:04.720 --> 0:30:06.360
<v Speaker 9>never been here before, make sure you're walking around to

0:30:06.440 --> 0:30:08.320
<v Speaker 9>check out all the secrets behind the scenes and what

0:30:08.320 --> 0:30:08.640
<v Speaker 9>we got.

0:30:08.680 --> 0:30:09.440
<v Speaker 5>What would you go eat?

0:30:10.360 --> 0:30:11.320
<v Speaker 7>I would probably grab.

0:30:11.200 --> 0:30:14.320
<v Speaker 9>Some gelato from the card over here right now is

0:30:14.320 --> 0:30:16.320
<v Speaker 9>also really good, nice and Van Luine ice cream. We

0:30:16.360 --> 0:30:18.360
<v Speaker 9>have our own flavor this year, they created our own

0:30:18.440 --> 0:30:21.560
<v Speaker 9>us so it's a honeycomb fudge slim of.

0:30:21.520 --> 0:30:22.000
<v Speaker 5>Course it is.

0:30:22.120 --> 0:30:23.280
<v Speaker 4>So sounds pretty good.

0:30:23.320 --> 0:30:25.880
<v Speaker 5>Yeah, that actually sounds really good. Thank you so much,

0:30:26.000 --> 0:30:26.840
<v Speaker 5>my pleasure.

0:30:26.520 --> 0:30:27.800
<v Speaker 2>Good luck, good luck, and I hope you get a

0:30:27.800 --> 0:30:30.440
<v Speaker 2>little bit of a break between your next events. Chris Dudley,

0:30:30.440 --> 0:30:34.240
<v Speaker 2>of course, Senior director of Event Services at USTA. Yeah,

0:30:34.280 --> 0:30:36.400
<v Speaker 2>pretty cool, right, it's just we talk about it. You

0:30:36.480 --> 0:30:37.720
<v Speaker 2>can watch tennis, but you're gonna do a.

0:30:37.680 --> 0:30:40.120
<v Speaker 4>Lot more here seven point five tons of crab, shrimp

0:30:40.160 --> 0:30:40.640
<v Speaker 4>and lobster.

0:30:40.960 --> 0:30:41.640
<v Speaker 5>What else do I have?

0:30:42.080 --> 0:30:44.400
<v Speaker 4>Eighty five thousand pounds of poultry, sixty six.

0:30:44.240 --> 0:30:46.520
<v Speaker 2>Thousand bananas, two of them right here.

0:30:47.600 --> 0:30:49.440
<v Speaker 5>You're watching and listening Bloomberg Radio.