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Speaker 1: It's another Jubila on the twenty. Tell me I'm moving

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Speaker 1: ninety two point five. Hello, all right, this is Casey

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Speaker 1: right back, calling from SINK. I was looking for Vincent. Yeah,

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Speaker 1: this is Vincent. Hey, Vincent. I'm with the Customer Care Division,

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Speaker 1: and I understand you have an issue regarding your statement. Yeah, yeah,

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Speaker 1: I do. Thanks for calling. Yeah, no problem. I know

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Speaker 1: that you've called a few times and sent a few emails,

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Speaker 1: so figured out give you a call back. Can you

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Speaker 1: tell me what your issue is? Yeah, I called your

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Speaker 1: company and lodged a complaint. It was ten days ago now,

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Speaker 1: and because you are some late charges, right, yeah, late

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Speaker 1: charges that you're wondering about. Well, if you just let

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Speaker 1: me finish, i'll tell you. Okay, Yeah, go for it.

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Speaker 1: You interrupted me. Okay, So I called again. I called

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Speaker 1: ten days ago, right, and you were going to tell

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Speaker 1: us about the late charges that you were Okay, I'm sorry. Yeah,

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Speaker 1: I'm telling you what the issue is. If you just

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Speaker 1: listen to me, and nine interrupted me. All right, I

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Speaker 1: got it? Yeah, sorry, kay to customer service. So go ahead,

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Speaker 1: tell me what the complaint is. Okay. So what I

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Speaker 1: was saying was on my last statement, there was a

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Speaker 1: late charge, right, and according to your records, you didn't

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Speaker 1: feel like it was late, so there shouldn't be a

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Speaker 1: late charge because your records had another book. Stop stop it,

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Speaker 1: well you okay, let me finish my sentence. Okay, I'm

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Speaker 1: gonna tell you everything that you need to know, right,

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Speaker 1: and if you don't interrupt me, then you won't get

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Speaker 1: mad at me. Stop. That's what you did right there.

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Speaker 1: You just interrupted me again, and I don't want you

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Speaker 1: to do that anymore. Okay, Oh, I apologize. I'm sorry.

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Speaker 1: I didn't even realize I was doing that. Just thought

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Speaker 1: I was helping you with your issue. Okay, you weren't, though.

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Speaker 1: You wanterrupted me three times in one minute. So you

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Speaker 1: need to just listen to what I have to say,

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Speaker 1: not talk and write down when I say, oh, take

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Speaker 1: notes of whatever it is that you do so that

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Speaker 1: you that I can handle your request appropriately. I understand. Okay,

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Speaker 1: you do it again, stop interrupting me. Okay. So I

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Speaker 1: think that you're getting upset because I've been I'm finishing

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Speaker 1: your sentence, You're finishing my sentence, right, I'm finishing your sences.

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Speaker 1: You're finishing my sense. I'm finishing your sense. You didn't

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Speaker 1: might have a sentence this, Do you like that? Do

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Speaker 1: you like that? When I do it to you? Well,

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Speaker 1: I don't know now who's finishing? Don't know now, do you?

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Speaker 1: I don't know where the sentence starts. You don't know

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Speaker 1: where the sentence starts, right, because you're getting in because

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Speaker 1: even listen, right, if someone's talking over you, you can't listen. Right,

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Speaker 1: If you're talking over someone, you can't listen. Who's listening.

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Speaker 1: No one's listening, No one's hearing anybody now because the

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Speaker 1: conversation is evolved into this. Okay, okay, yeah, all right,

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Speaker 1: I'm talking over you. Well, yeah, that's fine. I mean

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Speaker 1: you can do that, and you're talking over me. Well,

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Speaker 1: I didn't think I was. Now I can't understand it

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Speaker 1: where you're saying, sir, because I think you're you're going

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Speaker 1: through a bad cell location or you're shouting. I can't tell.

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Speaker 1: I'm definitely shouting. I'm definitely shouting. Now I lost you again. Hello, sir,

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Speaker 1: you're there. Yeah, I'm here. I'd really like to I'd

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Speaker 1: really like to help you with your problem, but I

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Speaker 1: can't seem to understand some of the words that you're saying. Okay, Well,

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Speaker 1: I tell you one more time. Okay, oh my last statement,

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Speaker 1: late charge and you don't feel like you owe that, sir.

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Speaker 1: You're either yelling or you've morphed into a velociraptor. I

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Speaker 1: can't tell. It's it's hard, very hard to understand you velociraptor. Yes,

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Speaker 1: have you turned into I think you said something about

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Speaker 1: a supervisor or a sundvisor. I can't really tell church advisor.

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Speaker 1: I don't know anybody told you. I told you exactly

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Speaker 1: what next you. I don't understand which did you your

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Speaker 1: head as a charge construct? You can't. No, I'm just

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Speaker 1: doing a prank phone call. I think that's where the

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Speaker 1: communication breakdown is. You're I am, I'm terrible because I'm

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Speaker 1: not even a customer service person. This is actually Jewel

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Speaker 1: from Brook and Jewel in the Morning doing a phone

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Speaker 1: tap on you. Your girlfriend, Tiffany set you up. It's

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Speaker 1: a prank. Your girlfriend knows that you've been having issues

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Speaker 1: with your credit card company, and she also knows that

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Speaker 1: you don't like being interrupted when you're trying to talk

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Speaker 1: to customer service, so she wanted me to prank phone

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Speaker 1: call you. It's a joke. Oh god, you do get

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Speaker 1: pretty upset When you're interrupted by customer service, people get

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Speaker 1: so angry you do. I'm gonna you want to kill

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Speaker 1: Tiffany because you're interrupted. Oh my god, I'm doing that.

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Speaker 1: I don't care if it's a prank. I know. You

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Speaker 1: know the week of every morning with two point five