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Speaker 1: It's time for your phone tap.

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Speaker 2: And when you stay at a hotel and you use

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Speaker 2: the mobile checkout feature, yeah, oh I love that. You know,

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Speaker 2: you click it, you think, okay, i'm done, it's finished,

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Speaker 2: I'm out. But not at one particular hotel in Pasadena, California.

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Speaker 1: Oh no, because even.

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Speaker 2: Though the women we're about to call hasn't stayed there

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Speaker 2: for a few weeks, there's still a few loose ends

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Speaker 2: she needs.

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Speaker 1: To tie up.

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Speaker 2: And they put their absolute best man on it.

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Speaker 3: Now.

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Speaker 2: He doesn't need a script because he's not the greatest

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Speaker 2: talker or the most competent worker.

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Speaker 1: He's trying. He's trying.

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Speaker 2: He'll get the job done in your phone tap right now.

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Speaker 1: You's phone taps on the twenties. Hello, Hello, is this

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Speaker 1: missus Audrey Shelling.

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Speaker 3: Hello, I'm Peter Macintosh. I'm calling from like the Swedes

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Speaker 3: in oh Pasadena. You stayed here recently, do you remember? Yeah?

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Speaker 1: Like a couple weeks ago. That's exactly right. You're good. Sorry,

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Speaker 1: I should read this.

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Speaker 3: We hope you enjoyed your time with us. Yeah, pause

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Speaker 3: for reaction. Oh wait, it says don't read this part.

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Speaker 3: Can I start again? I'm Peter Macintosh and I'm calling

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Speaker 3: from like sweag.

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Speaker 1: Oh, can you tell me the reason you're calling? Please?

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Speaker 3: The reason for my call is to alert you of

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Speaker 3: the extra charges on your final bill.

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Speaker 1: I'm sorry what I did the mobile checkout in everything

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Speaker 1: was finalized? Two three?

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Speaker 3: If client uses mobile checkout, please confirm physical charges?

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Speaker 1: What okay?

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Speaker 3: In room safe fee, mini bar restocking fee?

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Speaker 1: I didn't use that? Howel replacement fee? Hey? This is

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Speaker 1: this is not me? Environmental awareness fee? Even are all

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Speaker 1: these fee? Checkout fee?

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Speaker 3: Stop?

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Speaker 1: Stop it late checkout fee? How? Sorry? Is my adding

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Speaker 1: machine too loud? No? None of these are me.

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Speaker 3: This is not right.

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Speaker 1: So are you disputing the charges? Absolutely? Got it? How

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Speaker 1: do you spell dispute?

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Speaker 2: Wow?

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Speaker 1: Really?

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Speaker 3: Hold on?

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Speaker 1: I'm writing a.

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Speaker 3: Note to my manager says never stayed here in her life.

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Speaker 1: I didn't say I didn't stay there. I said none

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Speaker 1: of those charges are mine?

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Speaker 2: Oh?

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Speaker 1: Hold on, I got to write a new note. Hold on,

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Speaker 1: lied earlier.

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Speaker 3: Has stayed before Hello, but refuses every fee?

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Speaker 1: Gees hello? Oh hello? Are you using a typewriter? I'm

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Speaker 1: new here. I brought my own typewriter from home.

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Speaker 3: They don't get you your own computer until you're here

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Speaker 3: for like a year.

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Speaker 1: So but don't worry.

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Speaker 3: My manager will get your complaint in three to five days.

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Speaker 3: It's ridiculous, sometimes up to seven business days.

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Speaker 1: Wow, not what you're saying is even true.

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Speaker 3: Are you saying you would like to dispute your dispute?

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Speaker 1: No? No, don't type anything else. Okay, no typing anymore.

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Speaker 3: Back to adding the fees tourism fifty towel replacement.

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Speaker 1: That's a thirty dollars fee, non room safe. Did you

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Speaker 1: excuse me? It's part of telling you I do not

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Speaker 1: have any of these charges.

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Speaker 2: Uh.

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Speaker 3: I don't really know what to say to that, so

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Speaker 3: let me just go back to my script. Hey, this

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Speaker 3: is a prank phone call.

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Speaker 1: Wait for reaction. What gosh, I shouldn't have read that either.

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Speaker 1: Prank phone call.

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Speaker 3: It is from Brooke and Jeffrey in the morning, set

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Speaker 3: up by your lovely sister. Oh my god, Oh my god,

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Speaker 3: your sister Angela.

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Speaker 1: She hit us up. She said that she just wanted

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Speaker 1: to Yeah, and she's definitely that. But hey, admit it.

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Speaker 1: I was pretty good at my job.

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Speaker 3: I was doing all the fee for you and the

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Speaker 3: customer service you were about to pay me.

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Speaker 1: I was like, you are a typewriter. Oh my god,

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Speaker 1: I don't know why I believe that.

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Speaker 3: YO, don't have you ever written an angry letter on

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Speaker 3: a typewriter?

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Speaker 1: It feels good, especially when the ding goes off. You

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Speaker 1: know what I'm saying. Broke in Jeffrey's phone taps on

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Speaker 1: the twenties,