WEBVTT - Survey Overload - AFTER THE SHOW 10/13

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<v Speaker 1>It's the Murphy, Sam, and Jody After the Show podcast,

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<v Speaker 1>which you can get in its audio form, Apple Podcasts

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<v Speaker 1>and iHeartRadio app and Spotify, wherever you get your podcasts.

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<v Speaker 1>And if you haven't subscribed to our YouTube channel, you

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<v Speaker 1>can see the version of the podcast there since we

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<v Speaker 1>video it here now. Jody and I did some traveling

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<v Speaker 1>over this past weekend. And one thing that piled up

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<v Speaker 1>in my email inbox within about 24 hours of when

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<v Speaker 1>we got back were surveys of For a lot of

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<v Speaker 1>different things. I could not believe how many I got.

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<v Speaker 1>One was from TSA. They wanted to know my security

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<v Speaker 1>line experience with getting through, which was fantastic, by the way.

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<v Speaker 1>I got one from the hotel that we stayed at.

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<v Speaker 2>I was hoping you were going to say the hotel

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<v Speaker 2>because I don't want to fill that one out.

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<v Speaker 1>I got one from Uber asking me, you know, my

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<v Speaker 1>Uber experiences. We did a lot of, you know, Ubering

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<v Speaker 1>over the weekend. I wound up getting one. I'm trying

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<v Speaker 1>to think. One was about the experience at one of

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<v Speaker 1>the stores, the purchases. And it was really, I don't

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<v Speaker 1>know if this was like my Apple wallet or what

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<v Speaker 1>it was. But when we were connecting in Dallas, and

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<v Speaker 1>this might have been two days before when I was

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<v Speaker 1>traveling before you, Jody. In Terminal D, they have one

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<v Speaker 1>of those stores that you saw, Sam, when you went

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<v Speaker 1>to Chicago where you give your wallet up front, whatever

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<v Speaker 1>tap to pay up front. Then you walk in, you shop,

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<v Speaker 1>and you just walk out.

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<v Speaker 3>Right. Man.

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<v Speaker 1>And so they want to know how that experience was.

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<v Speaker 1>What did you walk out with?

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<v Speaker 2>May I ask? Like water? Was it like that?

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<v Speaker 1>Yeah. I walked out with hand sanitizer and a bottle

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<v Speaker 1>of water.

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<v Speaker 3>Wow.

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<v Speaker 1>Yeah. See me out.

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<v Speaker 2>I walked out with some perfume or something.

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<v Speaker 1>Yeah. I asked. Let's see here. I'm trying to remember

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<v Speaker 1>what the last one was. Oh, it was the airline.

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<v Speaker 1>The airline actually wanted to know my experience. Yeah, I

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<v Speaker 1>was going to wonder.

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<v Speaker 4>It seems like they would ask.

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<v Speaker 1>They asked, and then Clear, we used Clear, in addition

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<v Speaker 1>to what I got from TSA, was also asking my experience.

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<v Speaker 2>I've heard from Clear since then, too.

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<v Speaker 1>But here's my question to you is, those are a

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<v Speaker 1>lot of surveys. And I don't mind filling them out

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<v Speaker 1>if I have time, but I realize I don't fill

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<v Speaker 1>most of them out. And I know they want the feedback.

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<v Speaker 1>And I know there's not a person typing them out

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<v Speaker 1>who's going, I wish somebody would respond.

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<v Speaker 2>Somebody's waiting.

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<v Speaker 1>It's all AI or whatever in the background. But I

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<v Speaker 1>do like– I really do like to give feedback. Do

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<v Speaker 1>you ever answer any of those surveys? And if so,

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<v Speaker 1>like is it on a whim or do you make

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<v Speaker 1>it a point to answer them? Do you feel a

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<v Speaker 1>pressure to answer them?

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<v Speaker 4>Yeah. I occasionally answer them. Usually I will answer it

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<v Speaker 4>if it is like the most extreme, awful experience or

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<v Speaker 4>somebody that needs to be pointed out for going above

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<v Speaker 4>and beyond. Because I've done that for the airline before

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<v Speaker 4>with people, you know, when it's like your flight's delayed

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<v Speaker 4>and the person at the desk there at the check-in

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<v Speaker 4>counter is like, hey, folks, I want to let you

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<v Speaker 4>know we're going to keep you up to date. We've

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<v Speaker 4>got free snacks over. And it's like, okay, this guy

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<v Speaker 4>knows what he's doing. I've got to get his name

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<v Speaker 4>and I'm going to point it out to him.

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<v Speaker 1>What about you, Jodi?

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<v Speaker 2>Same, really. I have to be so moved.

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<v Speaker 3>In fact, out of all those that you listed, I

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<v Speaker 3>would want to do the hotel one because I really

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<v Speaker 3>liked that hotel. It was like a boutique hotel. You know,

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<v Speaker 3>it was not one size fits all. It was not corporate.

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<v Speaker 3>It felt like we were at home, but it had,

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<v Speaker 3>I just, I really liked it. We had one issue

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<v Speaker 3>and it was the shower. Remember? It was either cold

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<v Speaker 3>or scalding. Murphy figured it out, but you figured it

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<v Speaker 3>out eventually. He was like, you've got to get it

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<v Speaker 3>exactly right and then go back to the left.

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<v Speaker 1>Yeah, there was literally one spigot that you turned, and

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<v Speaker 1>it was just a shower, kind of the zero entry type.

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<v Speaker 1>And if you turned it one and a half times

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<v Speaker 1>to the right, that was the sweet spot. Otherwise, you'd

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<v Speaker 1>burn yourself.

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<v Speaker 2>Let me take you into the room. It's a cozy room.

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<v Speaker 3>With beautiful but dark painted walls, like this beautiful, rich

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<v Speaker 3>burgundy paint color.

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<v Speaker 1>Now, the building was built in the 1800s, late 1800s.

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<v Speaker 3>Tall ceilings, a room with tall ceilings, but modern decor.

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<v Speaker 3>So it had the old feel, but modern decor, which

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<v Speaker 3>I think is one of the coolest vibes ever. Yeah.

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<v Speaker 3>Like if you buy an old home. modernize it with

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<v Speaker 3>your decor. Keep what's true.

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<v Speaker 2>To the oldness. But that's just the sweet spot.

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<v Speaker 3>The lamps and the shades were groovy, but not like

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<v Speaker 3>60s groovy, but just cozy. The art was exactly where

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<v Speaker 3>it should be. I'm aware about that. Like paintings should

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<v Speaker 3>not be too high up. They need to be at

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<v Speaker 3>eye level. All the art was right. There was, I

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<v Speaker 3>don't know if you noticed, there were some really good

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<v Speaker 3>coffee table books in the hotel. It was not just

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<v Speaker 3>like the hotel history, but just cool stuff you might

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<v Speaker 3>be interested in. There was a stack of Uno cards

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<v Speaker 3>like in the box.

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<v Speaker 1>Oh, yeah.

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<v Speaker 2>There was a magic eight ball on the desk. Did

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<v Speaker 2>you use it?

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<v Speaker 1>I thought that was interesting. I never did pick it

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<v Speaker 1>up to use it. If we hadn't been so back

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<v Speaker 1>to back with things, I might have at one point,

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<v Speaker 1>but we didn't, you know. And this, by the way,

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<v Speaker 1>this was the Hotel Covington hotel. which is in downtown Covington, Kentucky,

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<v Speaker 1>directly across the river from the city of Cincinnati. And

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<v Speaker 1>so it's this historic area. And I guess that it's

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<v Speaker 1>all the homage to horse racing and bourbon, basically, which

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<v Speaker 1>make that part of Kentucky what it is.

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<v Speaker 3>There was on the long desk where Murphy could do

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<v Speaker 3>his work, which was awesome, on that long desk where

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<v Speaker 3>there's this gorgeous, gorgeous lamp. and the magic eight ball,

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<v Speaker 3>a wall of windows that was completely, this is important

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<v Speaker 3>to me, these are the kind of things that I

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<v Speaker 3>think make.

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<v Speaker 2>The room so comfortable.

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<v Speaker 3>The drapes were from the ceiling all the way down

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<v Speaker 3>to the floor. They don't just cover the, it just

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<v Speaker 3>makes the room look taller too. So ceiling to floor

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<v Speaker 3>drapes that actually blacked out the room. Open up in

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<v Speaker 3>the morning and let the light in and you could

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<v Speaker 3>see the view on the street and it was lovely.

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<v Speaker 3>But when we closed the curtains, it was a blacked out,

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<v Speaker 3>cozy room to the right of that long desk. You know,

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<v Speaker 3>on the other side of the Magic 8 ball where

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<v Speaker 3>Murphy was working was a big tray of snacks and goodies,

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<v Speaker 3>including bourbon, including M &amp; M' s and a Snickers bar.

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<v Speaker 3>And some I think I had the cashews or the

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<v Speaker 3>almonds or something like that.

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<v Speaker 2>Um, and it was just, and there was a refrigerator.

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<v Speaker 1>There were charges for this.

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<v Speaker 4>So, you know, I was wondering if it was the

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<v Speaker 4>honor bar.

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<v Speaker 3>Yeah, it's the honor, like whatever we ate, we, you know,

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<v Speaker 3>paid for. Um, but it was comfortable and the flooring,

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<v Speaker 3>even the flooring choices. I don't know if you noticed that,

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<v Speaker 3>but in the bathroom, the flooring was like something that

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<v Speaker 3>we would have put in our home. So it made

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<v Speaker 3>you feel more like you were in your own, you know, bedroom.

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<v Speaker 2>Possibly.

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<v Speaker 3>Than a typical hotel where you knew that every room

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<v Speaker 3>was the same. In fact, I thought, you know, we

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<v Speaker 3>knew some people. We had some friends staying down the hall.

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<v Speaker 3>I almost asked Sydney, can I come see your room?

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<v Speaker 3>Because I love boutique hotels. Yeah.

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<v Speaker 2>Because you know you're doing something that's not like every.

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<v Speaker 1>Other hotel room. Yeah, they know they've got to attract

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<v Speaker 1>a crowd because they're not part of the national chains

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<v Speaker 1>and that sort of thing. So what do you do

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<v Speaker 1>to make it, you know, different and comfortable?

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<v Speaker 2>There were two weddings that happened while we were there.

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<v Speaker 3>Yeah. One was on Friday night and one was on

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<v Speaker 3>Saturday night. Like there were things going on in their beautiful,

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<v Speaker 3>you know, rooms.

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<v Speaker 4>Did you crash them?

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<v Speaker 2>Absolutely not. We had too much going on. We had

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<v Speaker 2>so much going on. But yeah, I would love to

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<v Speaker 2>fill out the hotel one.

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<v Speaker 1>Well, the service is, you know, and that's anything, the

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<v Speaker 1>common theme on any of these, if I were to

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<v Speaker 1>go back and fill all these surveys out, I was

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<v Speaker 1>pleased with literally everything. It was, you know, usually you

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<v Speaker 1>have one or two things that have a chance to

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<v Speaker 1>go off, but You know, the hotel, as Jody's describing it,

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<v Speaker 1>the team there was running it as with the kind

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<v Speaker 1>of hospitality that they, you know, that they should. Not

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<v Speaker 1>pandering to you, but actually just being authentically caring people

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<v Speaker 1>to make sure that your stay was enjoyable. It's nice

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<v Speaker 1>to walk into a friendly environment like that where everybody

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<v Speaker 1>is greeting you and they seem to be really enjoying

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<v Speaker 1>their job.

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<v Speaker 2>I will tell you a story about that service.

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<v Speaker 3>Um, you know, you do need to know that when

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<v Speaker 3>you stay at a hotel, that the people at the front,

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<v Speaker 3>they're supposed to know a lot about the area and

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<v Speaker 3>they're supposed to be able to answer questions for you.

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<v Speaker 3>So if you don't want to Google, if you want the,

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<v Speaker 3>you know, you know this about what's two blocks down,

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<v Speaker 3>you should go ask.

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<v Speaker 2>You won't always get a good answer, but sometimes you will.

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<v Speaker 3>So we had been walking all day and we had

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<v Speaker 3>had some gelato and Murphy's neck was bothering him because

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<v Speaker 3>of the, the ablation you had a couple of weeks ago.

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<v Speaker 3>It was really starting to not bother him. And we

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<v Speaker 3>had a bunch of stuff scheduled for that night. So

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<v Speaker 3>he goes up to the room and I'm like, I

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<v Speaker 3>think there's a drugstore two blocks away. Let me go

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<v Speaker 3>get you whatever, something for your neck. And I walked

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<v Speaker 3>to that drugstore and they had just closed. They closed

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<v Speaker 3>on me in front of my face. Like, I'm sorry,

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<v Speaker 3>we're closed. And I could hear the thunder going, it's

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<v Speaker 3>about to start raining. I go back to the hotel and,

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<v Speaker 3>And I'm like, hi. And she recognized me because she'd

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<v Speaker 3>seen us that morning, concierge or whatever she is and

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<v Speaker 3>whatever her title would be.

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<v Speaker 2>It doesn't matter. She was wonderful.

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<v Speaker 3>I said, I need to get this, that. And the

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<v Speaker 3>other thing, do you know, is there any place close here?

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<v Speaker 3>I could have Googled it, but she said, there's a

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<v Speaker 3>Walgreens about seven blocks, six or seven blocks down or CVS.

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<v Speaker 3>And I'm like, and I look at the sky and

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<v Speaker 3>it's about to start raining. And I'm like, I guess

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<v Speaker 3>I could Uber for that. We had been Ubering so much.

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<v Speaker 3>And I like to walk, you know that. she gave

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<v Speaker 3>me the hotel umbrella. And I walked with the hotel

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<v Speaker 3>umbrella to get that.

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<v Speaker 1>That's nice.

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<v Speaker 3>And when I came back, she had... gone off of

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<v Speaker 3>her shift. So I missed saying thank you to her

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<v Speaker 3>for the umbrella. And there were other people using. They

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<v Speaker 3>had a stash of hotel umbrellas. Nice ones.

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<v Speaker 4>It wasn't just one. No.

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<v Speaker 2>But it was nice. And, you know, I would have

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<v Speaker 2>had to have called an Uber.

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<v Speaker 3>Yeah. Because I think I was also going down there

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<v Speaker 3>to get ponchos for the night. Because it was a

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<v Speaker 3>rainy night. She just went above and beyond.

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<v Speaker 2>Yeah.

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<v Speaker 1>You know, the other thing I loved about that reception

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<v Speaker 1>area where the reservation desk was, it wasn't behind some bar,

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<v Speaker 1>you know, countertop you couldn't access. It was literally this

0:10:34.880 --> 0:10:37.179
<v Speaker 1>sort of, it was a nice, you know, table area.

0:10:37.240 --> 0:10:39.110
<v Speaker 1>It was clear that that was what you were supposed

0:10:39.140 --> 0:10:42.189
<v Speaker 1>to do. But it was so open. Everything was just

0:10:42.230 --> 0:10:42.770
<v Speaker 1>so open.

0:10:42.790 --> 0:10:43.850
<v Speaker 2>It was like a floating desk.

0:10:43.890 --> 0:10:46.470
<v Speaker 1>Yeah. And it made it very casual.

0:10:46.830 --> 0:10:48.790
<v Speaker 2>Very accessible. Yeah.

0:10:49.450 --> 0:10:52.230
<v Speaker 4>Of all of those requests you got for reviews, are

0:10:52.270 --> 0:10:54.710
<v Speaker 4>there any that you're going to, you're like, okay, something

0:10:54.770 --> 0:10:56.690
<v Speaker 4>happened here and I want to respond to this one

0:10:57.200 --> 0:10:58.010
<v Speaker 4>or are they all just.

0:10:58.380 --> 0:11:00.679
<v Speaker 1>So, I mean, I, I'm, I may, there, there are two,

0:11:00.740 --> 0:11:02.979
<v Speaker 1>I definitely want to tomorrow morning on the show. I

0:11:03.020 --> 0:11:05.540
<v Speaker 1>do have one because I almost missed my first flight

0:11:06.040 --> 0:11:08.880
<v Speaker 1>out when I, you know, left and it was one

0:11:08.950 --> 0:11:11.190
<v Speaker 1>person that turned that whole thing around for me who

0:11:11.230 --> 0:11:13.190
<v Speaker 1>really went above and beyond, but I'll share that tomorrow

0:11:13.250 --> 0:11:16.980
<v Speaker 1>on the show. Um, But the, you know, so the

0:11:17.080 --> 0:11:19.610
<v Speaker 1>airline is absolutely going to be one that I compliment.

0:11:20.070 --> 0:11:24.150
<v Speaker 1>The other that I'm going to is Clear, which, you know,

0:11:24.309 --> 0:11:27.650
<v Speaker 1>Clear is a subscription service that you can, if you

0:11:27.690 --> 0:11:31.510
<v Speaker 1>travel regularly, it's worth the money because you're not in the,

0:11:31.650 --> 0:11:34.410
<v Speaker 1>you know, you're pre-cleared on a lot of different things

0:11:34.730 --> 0:11:37.500
<v Speaker 1>so you don't get trapped in the security line, which

0:11:37.580 --> 0:11:39.280
<v Speaker 1>can vary, you know, wildly.

0:11:39.300 --> 0:11:41.740
<v Speaker 2>I had a good Clear experience this time.

0:11:41.780 --> 0:11:41.959
<v Speaker 3>Yeah.

0:11:42.390 --> 0:11:44.910
<v Speaker 1>And I've always enjoyed clear, but this was probably the

0:11:44.960 --> 0:11:47.480
<v Speaker 1>best clear experience that I've had to this point because

0:11:48.080 --> 0:11:50.339
<v Speaker 1>I wear an insulin pump, as you know. And so

0:11:50.820 --> 0:11:54.959
<v Speaker 1>being TSA pre-check clear, which really keeps me from having

0:11:54.980 --> 0:11:56.460
<v Speaker 1>to take shoes off and I don't have to take

0:11:56.480 --> 0:11:58.800
<v Speaker 1>my belt off and I don't have to empty my

0:11:59.400 --> 0:12:02.330
<v Speaker 1>bag and any of that kind of stuff. But I'm

0:12:02.370 --> 0:12:04.430
<v Speaker 1>always going to have to go through the body scanner.

0:12:04.730 --> 0:12:07.670
<v Speaker 1>And I always have to let TSA know I can't

0:12:07.730 --> 0:12:09.689
<v Speaker 1>go through the metal detector. It's going to fail me.

0:12:09.710 --> 0:12:13.050
<v Speaker 1>You're going to frisk me. I need to body scan.

0:12:14.050 --> 0:12:16.010
<v Speaker 1>You put the pump in my hand. I rub it

0:12:16.030 --> 0:12:18.109
<v Speaker 1>in my hand. You swab me to make sure there's

0:12:18.150 --> 0:12:20.180
<v Speaker 1>no explosives. That's what they're checking for, by the way,

0:12:20.210 --> 0:12:22.209
<v Speaker 1>when they do that. They stick it in the machine.

0:12:22.230 --> 0:12:25.819
<v Speaker 1>Then they say, you're good to go, Mr. Murphy. Thank you.

0:12:27.340 --> 0:12:29.819
<v Speaker 1>So I always am going to have some sort of

0:12:29.840 --> 0:12:33.540
<v Speaker 1>a slowdown. So clear takes you to the front of

0:12:33.559 --> 0:12:38.220
<v Speaker 1>the line. Jody is clear without TSA pre-check. So you're

0:12:38.240 --> 0:12:40.020
<v Speaker 1>still having to take your shoes off, but it takes

0:12:40.059 --> 0:12:42.660
<v Speaker 1>you to the front of the line. for regular TSA,

0:12:43.120 --> 0:12:46.699
<v Speaker 1>which ironically is a faster line today than TSA pre-check

0:12:46.740 --> 0:12:49.140
<v Speaker 1>in most cases. And I didn't have.

0:12:49.040 --> 0:12:50.640
<v Speaker 2>To take my shoes off at all this time.

0:12:50.740 --> 0:12:54.020
<v Speaker 1>Oh, good. That's good. And, uh, and then clear if

0:12:54.059 --> 0:12:56.120
<v Speaker 1>you do TSA pre-check takes you to the front of

0:12:56.140 --> 0:12:59.990
<v Speaker 1>the TSA pre-check line. But again, you've, you've already been fingerprinted.

0:13:00.010 --> 0:13:04.030
<v Speaker 1>You've already given all your information. So it's, you are

0:13:04.110 --> 0:13:06.790
<v Speaker 1>absolutely identified as who you are. So all those extra

0:13:06.809 --> 0:13:11.490
<v Speaker 1>steps aren't necessary. And, um, And, you know, in this case,

0:13:11.830 --> 0:13:14.699
<v Speaker 1>it's the fastest experience I've ever had. I almost wish

0:13:14.720 --> 0:13:16.559
<v Speaker 1>that I'd have been on a crunch timeline because it

0:13:16.580 --> 0:13:20.780
<v Speaker 1>would have been a lifesaver. But it was, when I

0:13:20.820 --> 0:13:23.160
<v Speaker 1>tell you that it took me 30 seconds to get

0:13:23.200 --> 0:13:26.910
<v Speaker 1>through today, over the weekend, I mean, that's all it took.

0:13:27.250 --> 0:13:29.189
<v Speaker 1>I walked up. They took me to the front. The

0:13:29.230 --> 0:13:32.010
<v Speaker 1>TSA pre-check line wasn't particularly packed. I threw my stuff down.

0:13:32.480 --> 0:13:35.980
<v Speaker 1>Told the guy, hey, you got a body scam. He's like, OK, cool. And,

0:13:36.120 --> 0:13:37.520
<v Speaker 1>you know, and he's like, I can tell, you know,

0:13:37.540 --> 0:13:40.390
<v Speaker 1>the drill. Everybody was friendly. The clear staff was friendly

0:13:40.410 --> 0:13:45.490
<v Speaker 1>and welcoming. And so not only was it fast, but

0:13:46.230 --> 0:13:49.730
<v Speaker 1>their approach when they greeted me was like, you know, welcome.

0:13:50.410 --> 0:13:51.850
<v Speaker 1>And it's like, I don't know that I've had that

0:13:51.870 --> 0:13:53.870
<v Speaker 1>happen before. It's always been, you know, are you a

0:13:53.890 --> 0:13:57.370
<v Speaker 1>clear member? Sure. Right this way. And then the gentleman

0:13:57.390 --> 0:14:00.390
<v Speaker 1>was welcoming. It was funny because he said, today is

0:14:00.429 --> 0:14:02.610
<v Speaker 1>my Monday. It was Sunday that we were traveling. He says,

0:14:02.630 --> 0:14:05.380
<v Speaker 1>today is my Monday. So it was a very conversational

0:14:05.480 --> 0:14:09.800
<v Speaker 1>experience and the point, obviously, to get through without having

0:14:09.820 --> 0:14:12.200
<v Speaker 1>to take anything off or get the extra frisk or whatever.

0:14:12.640 --> 0:14:15.640
<v Speaker 1>It was fast. And that really counts to me, especially

0:14:16.720 --> 0:14:19.300
<v Speaker 1>it's going to happen where something delays you. Your Uber

0:14:19.340 --> 0:14:21.610
<v Speaker 1>may be late getting to the airport, you know, or

0:14:21.990 --> 0:14:24.470
<v Speaker 1>your flight may move up by 15 minutes or whatever.

0:14:25.010 --> 0:14:26.830
<v Speaker 1>And so those minutes really do matter.

0:14:26.850 --> 0:14:27.410
<v Speaker 2>They do matter.

0:14:27.430 --> 0:14:32.040
<v Speaker 1>They do matter. And so I'm definitely going to respond there,

0:14:32.080 --> 0:14:37.160
<v Speaker 1>but I'm definitely going to give the airline a huge

0:14:37.220 --> 0:14:39.480
<v Speaker 1>thumbs up and the person who I want to say

0:14:39.500 --> 0:14:40.000
<v Speaker 1>thank you to.

0:14:40.020 --> 0:14:40.280
<v Speaker 3>Cool, okay.

0:14:40.400 --> 0:14:41.979
<v Speaker 2>All right, well, I'll take the hotel one if you

0:14:42.000 --> 0:14:44.640
<v Speaker 2>want to do the others. Missed any part of the show?

0:14:45.100 --> 0:14:47.250
<v Speaker 4>Get it all on the Murphy, Sam &amp; Jodi podcast.