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Speaker 2: You know the people at customer service who verify your
Speaker 2: information on the phone to make sure it's really you. Yeah,
Speaker 2: well this is not going to be a shocker. But
Speaker 2: they already know everything. It's written down for them right
Speaker 2: there on the screen.
Speaker 1: Isn't that why they're verifying it?
Speaker 3: Yeah? They might even know stuff about you that you
Speaker 3: don't even know.
Speaker 2: Oh, wouldn't that be weird, especially if it's embarrassing information
Speaker 2: about your family.
Speaker 3: Oh.
Speaker 2: I sure hope that doesn't happen in your phone? Tap
Speaker 2: right now?
Speaker 3: Twenty Hello?
Speaker 2: Hi?
Speaker 3: Is this David Wis?
Speaker 4: Yes? This is how can I help you?
Speaker 2: Hi? My name is Scott Scott Shagg from Medical. I'm
Speaker 2: calling it regards to the email that you send. Oh yeah,
Speaker 2: it's some sort of issue.
Speaker 4: Yeah, yeah, no, my I got the building.
Speaker 2: Well, hold on a second before we can proceed. I
Speaker 2: do need to verify your identity for security purposes. So yeah, okay,
Speaker 2: tell me how many fingers am I holding up?
Speaker 4: How would how would I possibly know that?
Speaker 2: I'm just kidding, Okay, who were obviously a little bit
Speaker 2: tougher than that.
Speaker 3: It was two by the way to the peace sign.
Speaker 2: Okay, okay, anyway, Yeah, so I do need to verify
Speaker 2: what is your date of birth?
Speaker 4: It's June third, nineteen.
Speaker 2: Knew it, knew what I knew that I already knew
Speaker 2: the answer for your date of birth.
Speaker 4: Well, yeah, you were just confirming my information, right right, Yeah.
Speaker 2: No, It's just funny that I know these things about you. Well,
Speaker 2: I mean, you're like, I know what you're gonna say
Speaker 2: before you even say them.
Speaker 4: Well, yeah, you're my doctor's office. I've filled out all
Speaker 4: the information when I submitted everything for my insurance.
Speaker 3: I bet you wish you could do that, but it's me.
Speaker 3: It's my job.
Speaker 4: I'm I'm I'm happy for you.
Speaker 2: Yeah, great, good job on that one. Next question, please
Speaker 2: verify your home address for me.
Speaker 4: Okay it's one nine Yeah, sorry, go ahead, So okay,
Speaker 4: it's one nine eight home.
Speaker 3: I knew that one, did you hear me? We said
Speaker 3: it at the same time.
Speaker 4: I don't get what you're doing right now, Like, what.
Speaker 3: Are you doing verifying your information?
Speaker 4: Right? But to verify it you wouldn't have to say
Speaker 4: it at the same time as me.
Speaker 3: You just I just like doing things differently. You know.
Speaker 3: I have a certain energy about my job, and I.
Speaker 4: Mean, this isn't supposed to be a fun time. This
Speaker 4: is just a business call. Picture that my insurance information.
Speaker 2: Oh, mister serious man, old, this is a business call.
Speaker 3: Oh, my medical is so serious.
Speaker 4: Yeah, my medical information is Can I talk to your supervisor?
Speaker 2: You're so close though, to being verified. One more question.
Speaker 2: If you get it right, then you're in.
Speaker 4: Look, this is supposed to be a simple fix. So
Speaker 4: if you could just ask you a question and we can
Speaker 4: get through this, I would very much appreciate it.
Speaker 3: Let's start.
Speaker 2: I'm going to put on some music here just for
Speaker 2: dramatic effect. Now, please verify it. How many times was
Speaker 2: your mother Michelle married?
Speaker 4: What is going on? Why are you playing music?
Speaker 2: This is my job and I do it well, so
Speaker 2: please just answer the question how many times was your
Speaker 2: mom married?
Speaker 4: This is ridiculous. I don't understand why you would need
Speaker 4: that the answer medical records, but the answer, if you
Speaker 4: really need it is once. My mother has been married one.
Speaker 3: I'm sorry.
Speaker 2: She was actually married in nineteen seventy nine to a
Speaker 2: man named Sam Lebau before your father.
Speaker 3: What that's twice?
Speaker 1: My mother has only been married once.
Speaker 4: And this has nothing to do with me getting into
Speaker 4: my medical record.
Speaker 2: You know what, I do want to give you a
Speaker 2: break though. I know I've been a little bit extra
Speaker 2: with you. You do seem kind of angry. I'm just
Speaker 2: gonna go ahead and verify you.
Speaker 4: I don't want to be verified by you. You're okay, Look,
Speaker 4: you're crazy.
Speaker 2: I just I feel bad. I know I put you
Speaker 2: through a lot there. I feel like I can trust you.
Speaker 2: Just go ahead and tell me. What's your question? How
Speaker 2: can I help you?
Speaker 4: I just want to get my insurance information added onto
Speaker 4: my bill. Oh you know what.
Speaker 2: I'm so sorry. I can't actually help you with that.
Speaker 2: I'll have to transfer you to another department.
Speaker 4: Well you kidding me. I went through all of that
Speaker 4: and you're not even the birth I can help me.
Speaker 2: I don't deal with billing. We'll have to pass you
Speaker 2: on to somebody else, and theyn't have to verify you.
Speaker 2: I just mainly deal with prank phone calls. What yeah,
Speaker 2: I I mean this call that was set up by
Speaker 2: your sister, Jordan, Are you.
Speaker 3: Joking? I am joking because my name is Jeffman.
Speaker 4: I am going to.
Speaker 1: Sorry.
Speaker 2: Your sister told us that you came to her complaining
Speaker 2: about some issue with your medical bill recently.
Speaker 3: She thought we could use it to mess with you.
Speaker 4: That whole information about my mom being married twice, Like
Speaker 4: I was like, is this real?
Speaker 3: Yeah? She actually was. Sam Lebaux was his name? Excellent lover.
Speaker 3: What I'm joking? Your sister really likes to screw with you?
Speaker 4: Oh my god.
Speaker 1: The week up every morning was phone taps weekday mornings
Speaker 1: on the twenties, frooking Jeffrey in the morning