WEBVTT - Phone Tap: Verification Complication

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<v Speaker 1>One eight hundred Do you uy Away? Now offering free

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<v Speaker 1>remote consultations by phone or video conference for any criminal offense.

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<v Speaker 1>Trust Brook, Jeffrey and Jose's friends with a free remote

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<v Speaker 1>consultation from Bradley Johnson Lawyers. Visit one eight hundred douy

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<v Speaker 1>away dot com or call eight hundred do you y Away?

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<v Speaker 2>You know the people at customer service who verify your

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<v Speaker 2>information on the phone to make sure it's really you. Yeah,

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<v Speaker 2>well this is not going to be a shocker. But

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<v Speaker 2>they already know everything. It's written down for them right

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<v Speaker 2>there on the screen.

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<v Speaker 1>Isn't that why they're verifying it?

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<v Speaker 3>Yeah? They might even know stuff about you that you

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<v Speaker 3>don't even know.

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<v Speaker 2>Oh, wouldn't that be weird, especially if it's embarrassing information

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<v Speaker 2>about your family.

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<v Speaker 3>Oh.

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<v Speaker 2>I sure hope that doesn't happen in your phone? Tap

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<v Speaker 2>right now?

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<v Speaker 3>Twenty Hello?

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<v Speaker 2>Hi?

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<v Speaker 3>Is this David Wis?

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<v Speaker 4>Yes? This is how can I help you?

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<v Speaker 2>Hi? My name is Scott Scott Shagg from Medical. I'm

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<v Speaker 2>calling it regards to the email that you send. Oh yeah,

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<v Speaker 2>it's some sort of issue.

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<v Speaker 4>Yeah, yeah, no, my I got the building.

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<v Speaker 2>Well, hold on a second before we can proceed. I

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<v Speaker 2>do need to verify your identity for security purposes. So yeah, okay,

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<v Speaker 2>tell me how many fingers am I holding up?

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<v Speaker 4>How would how would I possibly know that?

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<v Speaker 2>I'm just kidding, Okay, who were obviously a little bit

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<v Speaker 2>tougher than that.

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<v Speaker 3>It was two by the way to the peace sign.

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<v Speaker 2>Okay, okay, anyway, Yeah, so I do need to verify

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<v Speaker 2>what is your date of birth?

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<v Speaker 4>It's June third, nineteen.

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<v Speaker 2>Knew it, knew what I knew that I already knew

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<v Speaker 2>the answer for your date of birth.

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<v Speaker 4>Well, yeah, you were just confirming my information, right right, Yeah.

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<v Speaker 2>No, It's just funny that I know these things about you. Well,

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<v Speaker 2>I mean, you're like, I know what you're gonna say

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<v Speaker 2>before you even say them.

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<v Speaker 4>Well, yeah, you're my doctor's office. I've filled out all

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<v Speaker 4>the information when I submitted everything for my insurance.

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<v Speaker 3>I bet you wish you could do that, but it's me.

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<v Speaker 3>It's my job.

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<v Speaker 4>I'm I'm I'm happy for you.

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<v Speaker 2>Yeah, great, good job on that one. Next question, please

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<v Speaker 2>verify your home address for me.

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<v Speaker 4>Okay it's one nine Yeah, sorry, go ahead, So okay,

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<v Speaker 4>it's one nine eight home.

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<v Speaker 3>I knew that one, did you hear me? We said

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<v Speaker 3>it at the same time.

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<v Speaker 4>I don't get what you're doing right now, Like, what.

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<v Speaker 3>Are you doing verifying your information?

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<v Speaker 4>Right? But to verify it you wouldn't have to say

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<v Speaker 4>it at the same time as me.

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<v Speaker 3>You just I just like doing things differently. You know.

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<v Speaker 3>I have a certain energy about my job, and I.

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<v Speaker 4>Mean, this isn't supposed to be a fun time. This

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<v Speaker 4>is just a business call. Picture that my insurance information.

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<v Speaker 2>Oh, mister serious man, old, this is a business call.

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<v Speaker 3>Oh, my medical is so serious.

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<v Speaker 4>Yeah, my medical information is Can I talk to your supervisor?

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<v Speaker 2>You're so close though, to being verified. One more question.

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<v Speaker 2>If you get it right, then you're in.

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<v Speaker 4>Look, this is supposed to be a simple fix. So

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<v Speaker 4>if you could just ask you a question and we can

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<v Speaker 4>get through this, I would very much appreciate it.

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<v Speaker 3>Let's start.

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<v Speaker 2>I'm going to put on some music here just for

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<v Speaker 2>dramatic effect. Now, please verify it. How many times was

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<v Speaker 2>your mother Michelle married?

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<v Speaker 4>What is going on? Why are you playing music?

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<v Speaker 2>This is my job and I do it well, so

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<v Speaker 2>please just answer the question how many times was your

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<v Speaker 2>mom married?

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<v Speaker 4>This is ridiculous. I don't understand why you would need

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<v Speaker 4>that the answer medical records, but the answer, if you

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<v Speaker 4>really need it is once. My mother has been married one.

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<v Speaker 3>I'm sorry.

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<v Speaker 2>She was actually married in nineteen seventy nine to a

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<v Speaker 2>man named Sam Lebau before your father.

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<v Speaker 3>What that's twice?

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<v Speaker 1>My mother has only been married once.

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<v Speaker 4>And this has nothing to do with me getting into

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<v Speaker 4>my medical record.

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<v Speaker 2>You know what, I do want to give you a

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<v Speaker 2>break though. I know I've been a little bit extra

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<v Speaker 2>with you. You do seem kind of angry. I'm just

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<v Speaker 2>gonna go ahead and verify you.

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<v Speaker 4>I don't want to be verified by you. You're okay, Look,

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<v Speaker 4>you're crazy.

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<v Speaker 2>I just I feel bad. I know I put you

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<v Speaker 2>through a lot there. I feel like I can trust you.

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<v Speaker 2>Just go ahead and tell me. What's your question? How

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<v Speaker 2>can I help you?

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<v Speaker 4>I just want to get my insurance information added onto

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<v Speaker 4>my bill. Oh you know what.

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<v Speaker 2>I'm so sorry. I can't actually help you with that.

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<v Speaker 2>I'll have to transfer you to another department.

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<v Speaker 4>Well you kidding me. I went through all of that

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<v Speaker 4>and you're not even the birth I can help me.

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<v Speaker 2>I don't deal with billing. We'll have to pass you

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<v Speaker 2>on to somebody else, and theyn't have to verify you.

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<v Speaker 2>I just mainly deal with prank phone calls. What yeah,

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<v Speaker 2>I I mean this call that was set up by

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<v Speaker 2>your sister, Jordan, Are you.

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<v Speaker 3>Joking? I am joking because my name is Jeffman.

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<v Speaker 4>I am going to.

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<v Speaker 1>Sorry.

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<v Speaker 2>Your sister told us that you came to her complaining

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<v Speaker 2>about some issue with your medical bill recently.

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<v Speaker 3>She thought we could use it to mess with you.

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<v Speaker 4>That whole information about my mom being married twice, Like

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<v Speaker 4>I was like, is this real?

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<v Speaker 3>Yeah? She actually was. Sam Lebaux was his name? Excellent lover.

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<v Speaker 3>What I'm joking? Your sister really likes to screw with you?

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<v Speaker 4>Oh my god.

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<v Speaker 1>The week up every morning was phone taps weekday mornings

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<v Speaker 1>on the twenties, frooking Jeffrey in the morning