1 00:00:00,160 --> 00:00:02,559 Speaker 1: One eight hundred Do you uy Away? Now offering free 2 00:00:02,560 --> 00:00:06,280 Speaker 1: remote consultations by phone or video conference for any criminal offense. 3 00:00:06,360 --> 00:00:09,000 Speaker 1: Trust Brook, Jeffrey and Jose's friends with a free remote 4 00:00:09,000 --> 00:00:12,400 Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred douy 5 00:00:12,480 --> 00:00:16,000 Speaker 1: away dot com or call eight hundred do you y Away? 6 00:00:16,280 --> 00:00:18,880 Speaker 2: You know the people at customer service who verify your 7 00:00:18,920 --> 00:00:21,599 Speaker 2: information on the phone to make sure it's really you. Yeah, 8 00:00:21,680 --> 00:00:23,959 Speaker 2: well this is not going to be a shocker. But 9 00:00:24,239 --> 00:00:28,480 Speaker 2: they already know everything. It's written down for them right 10 00:00:28,520 --> 00:00:29,440 Speaker 2: there on the screen. 11 00:00:30,720 --> 00:00:31,960 Speaker 1: Isn't that why they're verifying it? 12 00:00:32,080 --> 00:00:34,640 Speaker 3: Yeah? They might even know stuff about you that you 13 00:00:34,720 --> 00:00:35,360 Speaker 3: don't even know. 14 00:00:35,560 --> 00:00:41,160 Speaker 2: Oh, wouldn't that be weird, especially if it's embarrassing information 15 00:00:41,280 --> 00:00:42,280 Speaker 2: about your family. 16 00:00:42,520 --> 00:00:42,680 Speaker 3: Oh. 17 00:00:43,320 --> 00:00:45,960 Speaker 2: I sure hope that doesn't happen in your phone? Tap 18 00:00:46,320 --> 00:00:50,240 Speaker 2: right now? 19 00:00:49,680 --> 00:00:52,080 Speaker 3: Twenty Hello? 20 00:00:52,800 --> 00:00:52,919 Speaker 2: Hi? 21 00:00:53,040 --> 00:00:53,920 Speaker 3: Is this David Wis? 22 00:00:54,840 --> 00:00:56,120 Speaker 4: Yes? This is how can I help you? 23 00:00:56,360 --> 00:00:59,639 Speaker 2: Hi? My name is Scott Scott Shagg from Medical. I'm 24 00:00:59,640 --> 00:01:02,480 Speaker 2: calling it regards to the email that you send. Oh yeah, 25 00:01:02,680 --> 00:01:03,680 Speaker 2: it's some sort of issue. 26 00:01:04,680 --> 00:01:07,919 Speaker 4: Yeah, yeah, no, my I got the building. 27 00:01:08,440 --> 00:01:10,440 Speaker 2: Well, hold on a second before we can proceed. I 28 00:01:10,480 --> 00:01:15,880 Speaker 2: do need to verify your identity for security purposes. So yeah, okay, 29 00:01:15,920 --> 00:01:17,720 Speaker 2: tell me how many fingers am I holding up? 30 00:01:20,840 --> 00:01:23,160 Speaker 4: How would how would I possibly know that? 31 00:01:25,160 --> 00:01:30,160 Speaker 2: I'm just kidding, Okay, who were obviously a little bit 32 00:01:30,200 --> 00:01:30,800 Speaker 2: tougher than that. 33 00:01:31,440 --> 00:01:34,160 Speaker 3: It was two by the way to the peace sign. 34 00:01:34,760 --> 00:01:38,400 Speaker 2: Okay, okay, anyway, Yeah, so I do need to verify 35 00:01:38,920 --> 00:01:40,559 Speaker 2: what is your date of birth? 36 00:01:41,520 --> 00:01:43,600 Speaker 4: It's June third, nineteen. 37 00:01:44,600 --> 00:01:49,400 Speaker 2: Knew it, knew what I knew that I already knew 38 00:01:49,400 --> 00:01:50,840 Speaker 2: the answer for your date of birth. 39 00:01:51,280 --> 00:01:55,040 Speaker 4: Well, yeah, you were just confirming my information, right right, Yeah. 40 00:01:54,920 --> 00:01:58,640 Speaker 2: No, It's just funny that I know these things about you. Well, 41 00:01:58,840 --> 00:02:01,160 Speaker 2: I mean, you're like, I know what you're gonna say 42 00:02:01,200 --> 00:02:02,320 Speaker 2: before you even say them. 43 00:02:03,240 --> 00:02:05,280 Speaker 4: Well, yeah, you're my doctor's office. I've filled out all 44 00:02:05,280 --> 00:02:08,840 Speaker 4: the information when I submitted everything for my insurance. 45 00:02:08,880 --> 00:02:11,120 Speaker 3: I bet you wish you could do that, but it's me. 46 00:02:11,200 --> 00:02:11,800 Speaker 3: It's my job. 47 00:02:12,960 --> 00:02:15,640 Speaker 4: I'm I'm I'm happy for you. 48 00:02:15,760 --> 00:02:20,120 Speaker 2: Yeah, great, good job on that one. Next question, please 49 00:02:20,240 --> 00:02:22,280 Speaker 2: verify your home address for me. 50 00:02:23,080 --> 00:02:29,440 Speaker 4: Okay it's one nine Yeah, sorry, go ahead, So okay, 51 00:02:29,600 --> 00:02:31,360 Speaker 4: it's one nine eight home. 52 00:02:37,480 --> 00:02:41,000 Speaker 3: I knew that one, did you hear me? We said 53 00:02:41,000 --> 00:02:41,800 Speaker 3: it at the same time. 54 00:02:43,360 --> 00:02:46,079 Speaker 4: I don't get what you're doing right now, Like, what. 55 00:02:46,080 --> 00:02:48,080 Speaker 3: Are you doing verifying your information? 56 00:02:49,520 --> 00:02:51,639 Speaker 4: Right? But to verify it you wouldn't have to say 57 00:02:51,680 --> 00:02:53,000 Speaker 4: it at the same time as me. 58 00:02:53,160 --> 00:02:56,800 Speaker 3: You just I just like doing things differently. You know. 59 00:02:56,800 --> 00:02:59,280 Speaker 3: I have a certain energy about my job, and I. 60 00:02:59,240 --> 00:03:01,440 Speaker 4: Mean, this isn't supposed to be a fun time. This 61 00:03:01,560 --> 00:03:04,320 Speaker 4: is just a business call. Picture that my insurance information. 62 00:03:04,760 --> 00:03:08,040 Speaker 2: Oh, mister serious man, old, this is a business call. 63 00:03:08,120 --> 00:03:09,840 Speaker 3: Oh, my medical is so serious. 64 00:03:10,560 --> 00:03:14,800 Speaker 4: Yeah, my medical information is Can I talk to your supervisor? 65 00:03:15,120 --> 00:03:19,120 Speaker 2: You're so close though, to being verified. One more question. 66 00:03:19,200 --> 00:03:20,600 Speaker 2: If you get it right, then you're in. 67 00:03:21,000 --> 00:03:22,800 Speaker 4: Look, this is supposed to be a simple fix. So 68 00:03:22,880 --> 00:03:24,840 Speaker 4: if you could just ask you a question and we can 69 00:03:24,880 --> 00:03:26,679 Speaker 4: get through this, I would very much appreciate it. 70 00:03:26,840 --> 00:03:27,200 Speaker 3: Let's start. 71 00:03:27,240 --> 00:03:30,080 Speaker 2: I'm going to put on some music here just for 72 00:03:30,200 --> 00:03:34,360 Speaker 2: dramatic effect. Now, please verify it. How many times was 73 00:03:34,400 --> 00:03:36,400 Speaker 2: your mother Michelle married? 74 00:03:37,080 --> 00:03:39,120 Speaker 4: What is going on? Why are you playing music? 75 00:03:39,400 --> 00:03:40,920 Speaker 2: This is my job and I do it well, so 76 00:03:40,960 --> 00:03:43,920 Speaker 2: please just answer the question how many times was your 77 00:03:43,960 --> 00:03:44,920 Speaker 2: mom married? 78 00:03:45,640 --> 00:03:50,400 Speaker 4: This is ridiculous. I don't understand why you would need 79 00:03:50,440 --> 00:03:54,840 Speaker 4: that the answer medical records, but the answer, if you 80 00:03:54,920 --> 00:03:58,560 Speaker 4: really need it is once. My mother has been married one. 81 00:04:00,840 --> 00:04:02,040 Speaker 3: I'm sorry. 82 00:04:02,280 --> 00:04:05,440 Speaker 2: She was actually married in nineteen seventy nine to a 83 00:04:05,480 --> 00:04:08,240 Speaker 2: man named Sam Lebau before your father. 84 00:04:09,160 --> 00:04:10,240 Speaker 3: What that's twice? 85 00:04:11,920 --> 00:04:13,920 Speaker 1: My mother has only been married once. 86 00:04:14,040 --> 00:04:16,360 Speaker 4: And this has nothing to do with me getting into 87 00:04:16,360 --> 00:04:17,440 Speaker 4: my medical record. 88 00:04:17,760 --> 00:04:19,440 Speaker 2: You know what, I do want to give you a 89 00:04:19,480 --> 00:04:20,880 Speaker 2: break though. I know I've been a little bit extra 90 00:04:20,920 --> 00:04:23,400 Speaker 2: with you. You do seem kind of angry. I'm just 91 00:04:23,440 --> 00:04:24,840 Speaker 2: gonna go ahead and verify you. 92 00:04:25,200 --> 00:04:28,040 Speaker 4: I don't want to be verified by you. You're okay, Look, 93 00:04:28,120 --> 00:04:28,920 Speaker 4: you're crazy. 94 00:04:29,160 --> 00:04:31,200 Speaker 2: I just I feel bad. I know I put you 95 00:04:31,240 --> 00:04:33,400 Speaker 2: through a lot there. I feel like I can trust you. 96 00:04:33,800 --> 00:04:35,560 Speaker 2: Just go ahead and tell me. What's your question? How 97 00:04:35,560 --> 00:04:36,200 Speaker 2: can I help you? 98 00:04:36,680 --> 00:04:40,000 Speaker 4: I just want to get my insurance information added onto 99 00:04:40,040 --> 00:04:42,000 Speaker 4: my bill. Oh you know what. 100 00:04:41,960 --> 00:04:44,440 Speaker 2: I'm so sorry. I can't actually help you with that. 101 00:04:44,480 --> 00:04:46,560 Speaker 2: I'll have to transfer you to another department. 102 00:04:46,920 --> 00:04:49,680 Speaker 4: Well you kidding me. I went through all of that 103 00:04:49,800 --> 00:04:51,440 Speaker 4: and you're not even the birth I can help me. 104 00:04:51,600 --> 00:04:53,599 Speaker 2: I don't deal with billing. We'll have to pass you 105 00:04:53,640 --> 00:04:55,640 Speaker 2: on to somebody else, and theyn't have to verify you. 106 00:04:55,680 --> 00:04:59,839 Speaker 2: I just mainly deal with prank phone calls. What yeah, 107 00:04:59,880 --> 00:05:01,960 Speaker 2: I I mean this call that was set up by 108 00:05:02,000 --> 00:05:04,840 Speaker 2: your sister, Jordan, Are you. 109 00:05:06,680 --> 00:05:09,320 Speaker 3: Joking? I am joking because my name is Jeffman. 110 00:05:09,720 --> 00:05:10,599 Speaker 4: I am going to. 111 00:05:12,360 --> 00:05:12,680 Speaker 1: Sorry. 112 00:05:13,400 --> 00:05:15,440 Speaker 2: Your sister told us that you came to her complaining 113 00:05:15,480 --> 00:05:17,480 Speaker 2: about some issue with your medical bill recently. 114 00:05:17,800 --> 00:05:19,440 Speaker 3: She thought we could use it to mess with you. 115 00:05:19,760 --> 00:05:22,800 Speaker 4: That whole information about my mom being married twice, Like 116 00:05:23,480 --> 00:05:24,640 Speaker 4: I was like, is this real? 117 00:05:24,920 --> 00:05:29,440 Speaker 3: Yeah? She actually was. Sam Lebaux was his name? Excellent lover. 118 00:05:30,720 --> 00:05:33,880 Speaker 3: What I'm joking? Your sister really likes to screw with you? 119 00:05:34,440 --> 00:05:35,400 Speaker 4: Oh my god. 120 00:05:37,440 --> 00:05:40,320 Speaker 1: The week up every morning was phone taps weekday mornings 121 00:05:40,320 --> 00:05:43,760 Speaker 1: on the twenties, frooking Jeffrey in the morning