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Speaker 1: One of my favorite subjects is talking about cars, obviously,

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Speaker 1: but summer's here and with it comes summer road trips,

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Speaker 1: and it becomes a case of have you done enough?

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Speaker 1: And I thought it would be fun to reach back

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Speaker 1: out to Spiro Morianis. He's from BG Products. He's a

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Speaker 1: training manager. Spiro is always fun to talk to. I

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Speaker 1: always enjoy having our conversations together, and we've brought them

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Speaker 1: back today to talk about that and other things. Spiro,

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Speaker 1: Welcome back to the Car Doctor, sir. It's a pleasure.

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Speaker 2: Hey, thank you for having me. It's an honor.

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Speaker 1: Summer's here, Summer road trips, right, they're right around the corner.

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Speaker 1: And if you were going to talk to the listeners

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Speaker 1: today and tell them, you know, what should they do

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Speaker 1: to get their vehicles ready for summer travel. I've said

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Speaker 1: it more than a few times, and now it's your turn.

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Speaker 1: What do you think, Spiro?

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Speaker 2: Oh gosh, thank you? I love the question. You know

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Speaker 2: something something we do in training? Oh gosh, whether it's

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Speaker 2: with end users or shops technicians, we always train to

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Speaker 2: and advise the guys, like you know, every every customer,

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Speaker 2: everybody drives their car differently. You know, you and I

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Speaker 2: drive our cars differently. Some people may have more highway commuting,

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Speaker 2: some have stop and go. But with summer summer here,

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Speaker 2: there's a lot more road trips, a lot more miles

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Speaker 2: put on cars. So my advice I always give, especially

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Speaker 2: to the listeners, is you know, make sure your oil

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Speaker 2: has changed. Obviously, your tires are checked for tread for

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Speaker 2: you know, for pressures. But request a multipoint inspection when

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Speaker 2: you go into your shop so if they're not automatically

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Speaker 2: doing this. And the reason why I really put emphasis

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Speaker 2: on that is again every car is driven differently, but

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Speaker 2: this way it gives you a real time health report

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Speaker 2: on your vehicle. So you know, you may have and

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Speaker 2: I tell them, you know, please check our you know,

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Speaker 2: transmission fluid, check for cool acidity check, you know, again

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Speaker 2: check the vitals to make sure that we are good

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Speaker 2: to go for the next three four months of summer travel.

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Speaker 2: And because that inspection is going to really tell the

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Speaker 2: honest truth of what that condition of that vehicle is

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Speaker 2: and what and what I needed and whatever is recommended,

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Speaker 2: i'd say proceeded that point in time. That way, you're

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Speaker 2: really tailoring it to what that specific car needs. So

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Speaker 2: outside of basic maintenance, oil changes, you know, making sure

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Speaker 2: everything's working properly. This is a great way of being

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Speaker 2: proactive and maintenance to make sure you've got a summer

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Speaker 2: trouble free.

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Speaker 1: Driving vehicles have gotten better, right would you agree with that?

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Speaker 2: Yes?

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Speaker 1: Yes, And they continue to get better each and every year.

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Speaker 1: They really do. So people say, well, you know, I

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Speaker 1: don't need a tune up there there's no such thing

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Speaker 1: as a tune up anymore. But that's not really true

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Speaker 1: because it's yeah, okay, we're not adjusting points anymore, and

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Speaker 1: carburetors have been gone for forty years. My question kind

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Speaker 1: of leads more towards there's other things, right, there's fluids,

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Speaker 1: there's services, you know, but yet people overlook things. What

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Speaker 1: are some of the most commonly overlooked items you think

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Speaker 1: that people aren't maintaining.

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Speaker 2: Gosh, this is a great question. There are actually two

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Speaker 2: categories that what I've seen stand out above and beyond

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Speaker 2: the rest by a long shot, the first one actually

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Speaker 2: being driveline and differential services. Believe it or not, you

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Speaker 2: know how many folks out there are driving you know,

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Speaker 2: trucks and SUVs that have either rear differential or if

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Speaker 2: it's a four by four it's going to have you know,

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Speaker 2: a couple of differentials and a transfer case. And it's

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Speaker 2: funny because these these systems are so simple to service,

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Speaker 2: they can oftentimes be serviced faster than the regular oil

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Speaker 2: change because they're just their accessibility under the vehicle. And

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Speaker 2: so you know, I tell folks, you know again, if

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Speaker 2: you're you're hauling your towing, you're driving humid weather, you

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Speaker 2: have any kind of weight on a vehicle, that system

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Speaker 2: needs attention also. And it just again in our training

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Speaker 2: is what we always like to talk about is just

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Speaker 2: like you come in to have the engine oil changed

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Speaker 2: as routine maintenance, there's other systems on the cars that

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Speaker 2: also need periodic oil changes as well. And the differentials,

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Speaker 2: the transmission, those are no exception to that. So again

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Speaker 2: on the truck and suv side, hands down differential services

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Speaker 2: and again they don't take a lot of fluid to do.

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Speaker 2: They take maybe ten minutes to service most of those units.

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Speaker 2: It's one of those things that can be done during

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Speaker 2: an oil change and are definitely recommended, especially with today's

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Speaker 2: modern systems, to make sure there's always fresh fluid in

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Speaker 2: those systems. The second one outside of drive line is

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Speaker 2: actually fuel system services. We actually kind of touched a

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Speaker 2: little bit on this, But so what For years and

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Speaker 2: years and years you had your carroborreted vehicles, you had

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Speaker 2: fuel injected vehicles with port fuel injection, which is a

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Speaker 2: very simple but very efficient technology. These last oh gosh,

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Speaker 2: i'd say mostly in the last fifteen years, but especially

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Speaker 2: in the last five the majority of vehicles on the

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Speaker 2: road are what they call gasoline direct injection. So it's

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Speaker 2: an amazing technology. You get better power out of a

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Speaker 2: smaller engine, way better fuel economy than we've ever had.

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Speaker 2: But the byproduct of that is carbon build up in

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Speaker 2: the fuel system and on the air intake system, especially

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Speaker 2: the intake valves, so where people in years past hadn't

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Speaker 2: been recommended these services. Again, it's good to keep the

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Speaker 2: vehicle up and running, but now it's actually detrimental for

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Speaker 2: power economy and also to prevent larger mechanical failure down

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Speaker 2: the road to keep these systems working the way they're

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Speaker 2: supposed to. So those, I would say, really fuel system

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Speaker 2: services and drive line services are definitely the two biggest

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Speaker 2: overlooked items that I'm seeing in our industry.

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Speaker 1: Why do they think the engines today still you know,

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Speaker 1: we've got all this technology right, we can not only

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Speaker 1: can we just go to the Moon, we can go

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Speaker 1: to Mars, but we still can't make an internal combustion

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Speaker 1: engine not produce carbon. And you know why is that

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Speaker 1: in this day and age, can't we eliminate carbon? Isn't

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Speaker 1: there a way to do it?

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Speaker 2: Absolutely? There is so in terms of creating it initially

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Speaker 2: with combustion. It's an amazing thing. We you know, these

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Speaker 2: modern systems, believe it or not, are actually very efficient

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Speaker 2: at reducing carbon. However, you have other systems like you know,

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Speaker 2: your PCV system, your e GR system that actually recycles

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Speaker 2: a lot of the stuff that's that's in the actual

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Speaker 2: system and combustion back into the motor. And what we're

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Speaker 2: also seeing, and this is something that's not very discussed

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Speaker 2: in the industry, is oil evaporation. We're actually seeing with

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Speaker 2: such high temperatures these newer cars, your oil actually has

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Speaker 2: a percentage it's allowed to evaporate. And if you think

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Speaker 2: about where those oil vapors are traveling, they're going up

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Speaker 2: through the system and dumping right back into the intake,

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Speaker 2: causing deposit formations. And that's something that again with port

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Speaker 2: fuel technology, we never messed with. We never had that challenge,

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Speaker 2: so it's incredible to see where that technology has gone.

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Speaker 2: But how to actually service it, and this is the

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Speaker 2: part that's incredibly convenient. There's kind of two ways to

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Speaker 2: go about it. It's something like a forty four K

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Speaker 2: or a very high quality fuel tank treatment. We'll do

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Speaker 2: such a great job of keeping the injectors, the piston tops,

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Speaker 2: the combustion chamber, that part of the system, the fuel

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Speaker 2: side of the system working so well. And then what

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Speaker 2: we recommend doing is again periodically, especially with GDI BG

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Speaker 2: has an official recommendation of fifteen thousand miles, is to

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Speaker 2: actually have that full system service, not just the fuel side,

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Speaker 2: but the air intake side of stuff. And that's what

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Speaker 2: we call our air intake or induction service, where it's

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Speaker 2: also labeled as the Platinum service. This has become such

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Speaker 2: a major component to maintenance now that actually Ford and

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Speaker 2: General Motors now officially endorse this service to be performed

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Speaker 2: on their vehicles on an annual or bi mileage based

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Speaker 2: basis when you're not doing a fuel service in between.

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Speaker 2: Because of just again such advanced technology that gives us

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Speaker 2: such great power and an economy, it does need routine maintenance

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Speaker 2: to keep it performing like it was when it was new, you.

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Speaker 1: Know, to frame it and put it in perspective. And

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Speaker 1: how many of our listeners today out there driving a

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Speaker 1: Ford Escape, a Ford Edge, a Ford explore all GDI

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Speaker 1: engines and to do to clean, We'll say it like this,

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Speaker 1: to clean, just the injectors through the rail only cleans

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Speaker 1: The injector only cleans the rail. It doesn't do anything

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Speaker 1: with piston top intake VALCI. You have to do an

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Speaker 1: intake fogging. You almost have to do it two ways

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Speaker 1: if you're going to do the whole process, right, that's

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Speaker 1: the point of what you're saying.

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Speaker 2: Oh, absolutely, And I look at the I give the

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Speaker 2: medical analogies. Everyone understands those. It's like, you know, a

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Speaker 2: fuel tank treatment, and again you're addressing part of the system.

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Speaker 2: But it's kind of like brushing your teeth. You know,

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Speaker 2: it's something you want to do frequently, often every day

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Speaker 2: for sure, in this analogy, but we're still going to

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Speaker 2: the dentist a couple of times a year to have

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Speaker 2: a deep cleaning done. And that's kind of the analogy

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Speaker 2: that we use on the air intake service. You know,

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Speaker 2: we want to we want to keep things clean. But

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Speaker 2: you know what, sometimes we got to go back and

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Speaker 2: really make sure that stuff gets taken care of its

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Speaker 2: entirety to prevent larger issues from happening. So, if that's

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Speaker 2: the analogy I try to I try to correlate for

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Speaker 2: folks just because it's it's we can talk about injectors

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Speaker 2: and distant tops. Not everyone understands the way the systems operate,

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Speaker 2: but in that analogy, I hope that makes a lot

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Speaker 2: of sense for the us, the end users, and the listeners.

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Speaker 1: No, that makes perfect sense. And I just want to

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Speaker 1: point out real quick before we take the pause that

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Speaker 1: you know, part of going back to the drive line services,

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Speaker 1: part of why the drive line services have become so

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Speaker 1: important is the sheer, quality, quantity or volume of fluid.

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Speaker 1: The average differential has less than a quarter of fluid

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Speaker 1: in it, and after sixty thousand miles or fifty thousand

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Speaker 1: miles or even twenty thousand miles sometimes in some cases

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Speaker 1: depending on how it's used, that fluid is beat.

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Speaker 2: Yes, you absolutely nailed it when you just said that

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Speaker 2: that is so much to ask from such a small

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Speaker 2: capacity of fluid. Agree with you.

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Speaker 1: Yeah, So it's just you know, that's why we're talking

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Speaker 1: all of this. It's you know, the tune up is evolved.

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Speaker 1: The tune up has become looking at all the fluids

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Speaker 1: and all the systems of the vehicle. Hey, Spiro, we're

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Speaker 1: gonna pull over. Take a pause. When we come back,

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Speaker 1: I want to talk a little bit further with you.

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Speaker 1: I've got some questions. I want to know what the

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Speaker 1: BEG lifetime protection is and why that's so important and

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Speaker 1: what makes that so unique to the industry. If you'd

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Speaker 1: stay put, I'm ronin Ay and the Car Doctor. All

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Speaker 1: my listeners stay put. We'll be back right after this.

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Speaker 1: Thank you for coming back. Ron and Andy and the

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Speaker 1: car Doctor.

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Speaker 2: Here.

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Speaker 1: I'm here with my special guest, Spiro Morianisy is from

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Speaker 1: BG Products. He's one of the training managers over there,

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Speaker 1: and we're talking about getting your vehicle ready for the

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Speaker 1: summer summer road trips, fluids, fuel system service, the different

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Speaker 1: things that you do to take care of your vehicle

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Speaker 1: and go for longevity. Spiro. When we pulled away, we

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Speaker 1: had just finished up with our conversation about fuel system

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Speaker 1: cleaning and the importance of it and why gd I

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Speaker 1: systems and so forth, and we touched on BEG Lifetime

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Speaker 1: Protection that that's kind of unique in that you're the

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Speaker 1: only one of the few companies. I think you're the

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Speaker 1: only company out there that really offers something like that.

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Speaker 1: And what is that all about.

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Speaker 2: BG Lifetime Protection. I love this because it's it's not

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Speaker 2: it's not something that a customer or an end user

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Speaker 2: has to go purchase or even actually register for. That's

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Speaker 2: the that's the really the beauty behind it. BG is

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Speaker 2: big about rewarding people that use our products and services

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Speaker 2: for preventative maintenance with peace of mind. So the whole

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Speaker 2: idea is, hey, if you're able to start and keep

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Speaker 2: maintaining your vehicle the way that BG designs our program

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Speaker 2: to take place, you know, to service periodic systems, to

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Speaker 2: do certain services by certain intervals. We want to reward

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Speaker 2: people with a peace of mind and different coverage amounts

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Speaker 2: just to say, hey, thank you for maintaining your car.

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Speaker 2: We want to keep it on the road as long

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Speaker 2: as possible, but sometimes things happen. We want to make

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Speaker 2: sure that people have a peace of mind that go

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Speaker 2: with it. The beautiful part about this, and this is

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Speaker 2: what I absolutely love about Lifetime Protection we call it

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Speaker 2: LPP internally, is just you know for sure, is that

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Speaker 2: if a customer is going to their shops getting their

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Speaker 2: routine services done, let's just say it's a it's an

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Speaker 2: MLA oil change service, and they've continued it throughout the

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Speaker 2: entire life of that vehicle. Let's say let's say they're

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Speaker 2: ready to change vehicles, they're ready to you know, trade

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Speaker 2: it in or sell to someone. We're one of the few,

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Speaker 2: very few out there that actually that coverage is transferable

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Speaker 2: to the next owner, which is an incredible retention tool

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Speaker 2: for you for vehicle values. Things like that is low

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Speaker 2: and the only thing that's needed for the actual proof

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Speaker 2: of the services done is just the actual work orders

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Speaker 2: or copies of the ros where those services have been performed,

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Speaker 2: and just that they're consistently done. So, like I was saying,

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Speaker 2: it's a lifetime coverage. It's as long as people choose

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Speaker 2: to maintain their vehicle on the BG program, we have

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Speaker 2: coverage for them. So it's it's a very it's an

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Speaker 2: incredible thank you for maintaining your vehicle program that we do.

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Speaker 1: So what you're saying is if someone's maintaining we'll stay

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Speaker 1: with oil changes. Right, they're doing BG oil change service, right,

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Speaker 1: and they're doing it. If the vehicle gets to the

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Speaker 1: one hundred and eighty thousand mile mark and the engine fails,

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Speaker 1: there's coverage, Yes, absolutely.

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Speaker 2: So they're there are certain components, like just like anything else,

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Speaker 2: there's there's what's what's included, and there's items that are

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Speaker 2: not included. But let's say we have, you know, a

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Speaker 2: cam failure, right, or let's say there's an internal you know,

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Speaker 2: a lifter issue or something like that, there's a there

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Speaker 2: is going to be coverage on those components because our

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Speaker 2: job is to make sure that vehicle stays as clean

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Speaker 2: as protected as as possible. But sometimes things do happen.

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Speaker 2: There are some exceptions, for example, if if it's a

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Speaker 2: known industry issue or there's a factory TSB you know,

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Speaker 2: stating that there is a you know, it's a known

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Speaker 2: problematic or engine.

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Speaker 1: Pattering, a pattern failure kind of exactly.

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Speaker 2: Yeah.

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Speaker 1: Thing, But it's basically you're saying, if they do the maintenance,

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Speaker 1: they're covered, yes, sir.

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Speaker 2: And actually a really cool short story, we just covered

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Speaker 2: a motor Oh gosh, it's probably been about seven eight

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Speaker 2: months now with three hundred and forty one thousand miles

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Speaker 2: and he started using MOA back at forty thousand miles

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Speaker 2: years ago and the failure that he had, the customer

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Speaker 2: was eligible for what they call Tier one coverage and

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Speaker 2: we paid up to four thousand dollars to have that

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Speaker 2: motor taken care for that customer because he did his part.

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Speaker 2: And so again that was it was wonderful to step

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Speaker 2: in and help assist that shop and just taking care

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Speaker 2: of the taking care of the customers. So they again

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Speaker 2: we're all about rewarding people for doing good maintenance on

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Speaker 2: their vehicles.

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Speaker 1: And there's that BG Lifetime Protection. Sparrow, it's been a pleasure, sir.

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Speaker 1: If the listeners want more information, where can they get it.

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Speaker 2: The best place for consumers is BG find a Shop

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Speaker 2: dot com. It give gives people a chance to type

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Speaker 2: in their zip code, their address, and it pulls up

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Speaker 2: all the surrounding shops in their market and for shops

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Speaker 2: that are listening as well that need some support material anything.

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Speaker 2: Bgprad dot com is now our B two C excuse me,

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Speaker 2: B to B site. BG find a Shop dot Com

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Speaker 2: is our consumer facing B two C site.

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Speaker 1: Cool beans, Hey, Sparrow, it's been a pleasure, man. I

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Speaker 1: always enjoy our conversations we look at together again real

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Speaker 1: soon you have a great rest of the day.

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Speaker 2: I appreciate that you as well. Thanks for having me

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Speaker 2: on today.

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Speaker 1: You're very welcome. I'm ron an Any and the car Doctor.

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Speaker 1: We're back right after this