WEBVTT - Mrs. Mashgalopsis Uber Eats Complaint

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<v Speaker 1>Don't answer the phone. Elvis Duran, the Elvis Duran phone tapp. Oh, Danielle,

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<v Speaker 1>Danielle has the phone tap? What's it all about? It?

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<v Speaker 1>All right? So Chloe is the manager at a restaurant

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<v Speaker 1>that works with Uber Eats, and her employee Tricia, has

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<v Speaker 1>been getting very difficult calls from customers since they started

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<v Speaker 1>working with the food app. By the way, I love

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<v Speaker 1>Uber eats. They deliver food too from some of your

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<v Speaker 1>favorites use all the time. So I called Tricia as

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<v Speaker 1>miss mushcallopsis. Oh boy, and I have my own problem.

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<v Speaker 1>But there is a point where I kind of come

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<v Speaker 1>out of character because they're both in the same room

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<v Speaker 1>and I have to kind of explain to her what

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<v Speaker 1>I needed to do. So just listen and you'll all

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<v Speaker 1>falls to heap. All right, let's listen to Danielle's falls

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<v Speaker 1>to help to help you. Yeah, I don't think the

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<v Speaker 1>food was very salty. So I was told call for

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<v Speaker 1>a refund.

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<v Speaker 2>Did you call this order in?

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<v Speaker 1>No? I used the Uber Eats ma Masa. Marvin told

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<v Speaker 1>me all about it, and he put off on his phone.

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<v Speaker 1>But the food was so salty and it was terrible,

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<v Speaker 1>and I got high cholesterol so I need a refund.

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<v Speaker 2>I'm all right. If you order through Uber Eats, you're

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<v Speaker 2>going to have to call their management and deal with them.

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<v Speaker 1>But it would call them. I used the app, you know,

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<v Speaker 1>the app on the phone. Nowadays they all the kids

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<v Speaker 1>they using the app, so I used to.

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<v Speaker 2>No, we definitely work with a bunch of different delivery

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<v Speaker 2>services here, but unfortunately that's the third party delivery service.

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<v Speaker 2>So so you used an app and we don't We

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<v Speaker 2>don't know this, and.

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<v Speaker 1>I don't want appetizers. I already had the boot and

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<v Speaker 1>it was too salty. That's why I want to refund.

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<v Speaker 2>We as the restaurant can't issue the fund to you

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<v Speaker 2>because you used a third party app.

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<v Speaker 1>Don't know a party. I just want my money back

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<v Speaker 1>because it was too salty. So you can just refund

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<v Speaker 1>that on that Uber app and we'd be good.

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<v Speaker 2>We don't have control over over the apps that you use.

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<v Speaker 2>Go in your up and hit the button that's like

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<v Speaker 2>speak you.

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<v Speaker 1>Know you're scamming me? Are you scamming me? Because listen,

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<v Speaker 1>I've said one thousand dollars to a prince in India

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<v Speaker 1>and I'm still waiting for my millions. That's still How

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<v Speaker 1>do them.

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<v Speaker 2>I assure you this is not a scam. The food

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<v Speaker 2>was delivered.

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<v Speaker 1>Young lady. Young lady, you're taking up a lot of

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<v Speaker 1>my time. I got my law and order repeats coming.

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<v Speaker 1>Can you just give me my money back? Please? No?

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<v Speaker 2>You know what, ma'am, I'm I.

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<v Speaker 1>Do you hate old people?

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<v Speaker 2>I think no? I love them old people. Now, I

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<v Speaker 2>promise you that what I need you to call the app?

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<v Speaker 2>Huh call the app?

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<v Speaker 1>Are you saying I need a nap? Just because I'm

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<v Speaker 1>all don't mean I need a nap.

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<v Speaker 2>Maybe you do need a nap, but that's not the

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<v Speaker 2>point here. The point is that I cannot help you. Lady.

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<v Speaker 1>How about you write down my name and then you

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<v Speaker 1>can give me my reform. It's mash good lapses, m

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<v Speaker 1>A s H collapses.

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<v Speaker 2>Can I give you to my manager? Yeah?

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<v Speaker 1>Could I talk to the manager. Maybe the manager can

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<v Speaker 1>put my phone back in then put on my app.

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<v Speaker 1>Can I help you, ma'am Chloe. I want you to say,

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<v Speaker 1>oh my gosh, I'm so sorry she called you a bitch.

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<v Speaker 2>Oh my gosh, I'm so sorry she called you a bitch.

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<v Speaker 2>I never called her a bitch.

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<v Speaker 1>And she said I'll never get my money back. Say

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<v Speaker 1>that to that, and she said, you'll never get your

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<v Speaker 1>money back. Yeah, yeah, she said, no, I don't tell her.

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<v Speaker 1>I told her you called the app. I'm so sorry

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<v Speaker 1>you're offended by her making fun of your last name.

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<v Speaker 1>I'm so sorry she offended your last name.

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<v Speaker 2>And she could be right even about her last name.

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<v Speaker 2>I can't even I don't even know what her last

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<v Speaker 2>name is. She she just said letters and then she's mumbling,

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<v Speaker 2>and she's like going on and on about this nap

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<v Speaker 2>and an app. And I need you to apologize to

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<v Speaker 2>missus Moscow. I am going to anyone. This is crazy.

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<v Speaker 2>I'm not even supposed to be working today, So you

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<v Speaker 2>wise to worry about refunding her if you apologize, I

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<v Speaker 2>didn't have to worry about refining her in the first place.

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<v Speaker 2>She went through very Just apologize that it's all going

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<v Speaker 2>to go away.

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<v Speaker 1>Hello, this is Daniel man Arroll from Elvis Durant in

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<v Speaker 1>the Morning show. You just got phone tapped.

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<v Speaker 2>Wait what.

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<v Speaker 1>Was in on it?

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<v Speaker 2>Oh yeah, come on, I'm not even supposed to be

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<v Speaker 2>working today.

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<v Speaker 1>The Elvis Duran phone tap. This phone tab was pre

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<v Speaker 1>recorded with permission granted by all participants. The Elvis Duran

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<v Speaker 1>phone tap only on Elvis Duran in the morning show.