Speaker 1: A new iPhone hack can steal nearly everything on your device,
Speaker 1: and you might not even tap anything. The scam so
Speaker 1: convincing even a tech ceo almost fell for it, and
Speaker 1: your house might be online in more places than you think.
Speaker 1: I'll show you how to take those images down, plus
Speaker 1: your tech questions answered. What's going on? I'm Rich DeMuro
Speaker 1: and this is Rich on Tech. This is the show
Speaker 1: where I talk about the tech stuff I think you
Speaker 1: should know about. It's also the place where I answer
Speaker 1: your questions about technology. I believe that tech should be interesting, useful,
Speaker 1: and fun. All Right, here we go, Kim, you're ready.
Speaker 1: Let's open up those phone lines. Triple eight rich one
Speaker 1: O one. That's eight eight eight seven four to two
Speaker 1: four one zero one triple eight rich one O one.
Speaker 1: Give me a call. If you have a question about
Speaker 1: technology or need some tech advice. Email is also open.
Speaker 1: Just go to Rich on tech dot tv and hit
Speaker 1: contact Rich on tech dot tv and hit contact All right, Guests,
Speaker 1: this week, we've got highlights from the forty first Annual
Speaker 1: seasun Assistive Technology Conference. We've got Rita Shi from Wirecutter.
Speaker 1: She's going to talk about this standout tech from their
Speaker 1: new Best New Picks list, and later in the show,
Speaker 1: Patricia Egger from a Proton is going to explain the
Speaker 1: company's new born private initiative, basically helping you reserve an
Speaker 1: email address for your kid that's private and secure from
Speaker 1: day one. Well, I hope you're having a fantastic day.
Speaker 1: My name is rich Demiro. Thanks so much for joining
Speaker 1: me on the show. We got a lot planned for you,
Speaker 1: but I figured I would start with this because it's
Speaker 1: kind of unique. It's something we don't typically see on
Speaker 1: the iPhone in a widespread way, but security researchers uncovered
Speaker 1: a powerful new iPhone hacking tool called dark Sword. Dark Sword,
Speaker 1: just one swath and your phone could be leveled. This
Speaker 1: one's a big deal because it's not your typical scam
Speaker 1: or app. It's a series of exploits that's basically vulnerabilities
Speaker 1: that can take over your phone. Now, before you get
Speaker 1: to crazy and all this stuff, I will tell you
Speaker 1: this mostly affects older devices running older software, So I'm
Speaker 1: not trying to scare you here. I'm just trying to
Speaker 1: explain the kind of scary new future that we live
Speaker 1: in already, because we don't typically see this kind of
Speaker 1: stuff for the iPhone. Now, in some cases, the way
Speaker 1: this works, you literally just have to visit a website
Speaker 1: and that could trigger the attack. So if the website
Speaker 1: is compromised, that's it, and then attackers can access messages, photos, passwords,
Speaker 1: crypto wallets, basically everything on your device, which is kind
Speaker 1: of news to me because I thought that everything on
Speaker 1: the iPhone was sort of like sandbox. I didn't think
Speaker 1: that that was possible. And this attack has been global.
Speaker 1: They've had attack spotted in places like Ukraine, Saudi Arabia, Turkey, Malaysia.
Speaker 1: And what's different here is that typically we see iPhone
Speaker 1: exploits target high profile individuals, right, I always say heads
Speaker 1: of state, journalists, people like that. Right, They're highly targeted.
Speaker 1: But this tool could be used much more broadly. And
Speaker 1: that's what's scary about it. Someone might download it and
Speaker 1: just say, all right, let's just try to get a
Speaker 1: whole bunch of people. The other thing is that it
Speaker 1: is very tough to detect. So the good news is
Speaker 1: Apple's already patched the vulnerabilities, as they quickly do with
Speaker 1: these types of issues. But if you have a phone
Speaker 1: that is running iOS eighteen and you have not updated
Speaker 1: it to the latest security patch. Do that now.
Speaker 2: Now.
Speaker 1: If you're on iOS twenty six, you're already fine, but
Speaker 1: iOS eighteen is still being run on about twenty percent
Speaker 1: of phones. So the big takeaway today if you do
Speaker 1: one thing, update your phone right now to the latest
Speaker 1: iOS or at least get the latest iOS eighteen security patch.
Speaker 1: Because Apple, with this latest update to the iPhone the
Speaker 1: operating system, they kind of split where you can stay
Speaker 1: on the old operating system but still get critical security updates.
Speaker 1: So if you don't want your phone to change very much,
Speaker 1: they'll do that for a while. They haven't said how
Speaker 1: long they're going to do that, but they're doing it
Speaker 1: at least right now. You can also enable lockdown mode
Speaker 1: for extra protection. So if you're a high risk target,
Speaker 1: you're a CEO of a company, you are a very
Speaker 1: prominent journalist, like I said, you're a head of state,
Speaker 1: you probably want to enable this lockdown mode. And this
Speaker 1: is a really strict way of operating your device. So
Speaker 1: for instance, for messages, all attachments are blocked right, so images, video, audio,
Speaker 1: link previews, those are not going to be available. If
Speaker 1: you're doing this web browsing, they're going to block certain
Speaker 1: web technologies, right, So some websites you're not going to
Speaker 1: load properly. They're not going to function properly. But again,
Speaker 1: it's to keep these exploits from happening. FaceTime incoming FaceTime
Speaker 1: calls are blocked unless you previously called that person or
Speaker 1: had contact with them in the past thirty days. That's interesting. Photos.
Speaker 1: When you share photos, location information is excluded. They should
Speaker 1: do that for everyone. By the way, Apple, when you
Speaker 1: share a photo, there is no reason that location information
Speaker 1: needs to be included in there, So let's just make
Speaker 1: that for everyone. Device connections. To connect to an iPad
Speaker 1: or an iPhone, to connect those to another accessory or
Speaker 1: a computer, you have to unlock your device. That's smart.
Speaker 1: That should be standard too. Your device will automatically join
Speaker 1: non secure Wi Fi networks and configuration profiles can't be installed.
Speaker 1: So that is lockdown mode, very very secure way of
Speaker 1: operating an iPhone. Not everyone needs it, but a lot
Speaker 1: of people are toggling that on because it does give
Speaker 1: you that extra protection. But I think this shows that
Speaker 1: the iPhone is not bulletproof. You have to keep your
Speaker 1: device updated. That is the most important takeaway here. Now,
Speaker 1: one thing I mentioned on my Instagram. This week is
Speaker 1: that Apple did a new type of update, an update
Speaker 1: in a place that you might not typically look. I've
Speaker 1: never seen this before. So if you go to Settings,
Speaker 1: Privacy and Security, scroll all the way down to what's
Speaker 1: called background Security Improvements. Apple released this new security update
Speaker 1: called iOS twenty six point three point one A. We've
Speaker 1: never seen an a security update. This is a brand
Speaker 1: new thing. So again Settings, Privacy and Security, Background Security Improvements,
Speaker 1: you'll see a little update there. It should automatically install eventually,
Speaker 1: but if you want to install it right now, you
Speaker 1: can tap install and you can find that on my
Speaker 1: Instagram at richon Tech. I've got the instructions on that.
Speaker 1: There's also an app that you might want to download.
Speaker 1: This can actually scan your iPhone for signs of spyware.
Speaker 1: It's completely free. It's called I Verify I Verify, and
Speaker 1: it's actually called I Verify Basic, so that's what it's
Speaker 1: called when you look it up in the app store,
Speaker 1: I Verified Basic. It is free. It'll scan your phone
Speaker 1: for any sorts of malware or spyware, which I think
Speaker 1: is really smart to do. I did scan mine. It's
Speaker 1: also available for Android, but the thing about Android is
Speaker 1: for some reason they're charging ninety nine cents. I'm not
Speaker 1: sure why, but I downloaded on my Android just to
Speaker 1: be safe as well. And by the way, if you're
Speaker 1: on Android, if you're on Samsung, there are three places
Speaker 1: you want to look to update your phone. So you
Speaker 1: want to look at the Google Play Store, update your
Speaker 1: apps there. Then you want to do your operating system update,
Speaker 1: so you can go and look there for your operating system.
Speaker 1: And then you also want to do the Galaxy Store.
Speaker 1: Don't forget about that one. Galaxy Store is also a
Speaker 1: place you want to update because they may have some
Speaker 1: updates as well. Oh, there's actually four. Then you have
Speaker 1: the Google Play System Update. So if you go into Settings,
Speaker 1: Security and Privacy under updates, you'll see it says Google
Speaker 1: Play System Update. You also want to check there because
Speaker 1: Google typically oh and look at that, I need an update.
Speaker 1: So Google will typically put updates through there as well.
Speaker 1: So a lot of places to look for updates on
Speaker 1: your phone. Make sure you update them. That is very
Speaker 1: very important. Real quick. A little note of irony this
Speaker 1: week or the company that helps protect your identity just
Speaker 1: confirmed a data breach impacting about nine hundred thousand people.
Speaker 1: I was one of them, all my little you know,
Speaker 1: personal information, all the dark web monitoring systems that I have.
Speaker 1: They all sent me an email this week saying, rich,
Speaker 1: your information's out there, mostly contact information, names, email addresses
Speaker 1: some cases, phone numbers, and home addresses. The good news
Speaker 1: is this did not include social security numbers, passwords, or
Speaker 1: financial information, so that's the good news. But the bad
Speaker 1: news is this is a company that is that people
Speaker 1: are paying to protect their identity and they had a
Speaker 1: data breach and guess how it happened. One of their
Speaker 1: employees was tricked into giving access to one of their
Speaker 1: behind the scenes systems over the phone. Someone called them
Speaker 1: and I don't know what they said on a phone call,
Speaker 1: but they somehow convinced them to give them access. So
Speaker 1: they grabbed about twelve gigabytes of data before it took
Speaker 1: about an hour for the company to really uh oh
Speaker 1: and they stopped them. But still, what do you you
Speaker 1: have to be on lookout for, like any sort of
Speaker 1: phishing emails or texts pretending to be AURA or other
Speaker 1: services at this point because they could be highly targeted
Speaker 1: to you and also customized with your information. So bottom line,
Speaker 1: no financial data was taken here, but your contact info
Speaker 1: could be used for more targeted scams. It's probably stuff
Speaker 1: that's already out there, but since it's fresh, hackers get
Speaker 1: their hands on it and they start to use it again.
Speaker 1: So just be aware of that. All right. We got
Speaker 1: a lot to talk about on the show eight eight
Speaker 1: eight rich one oh one eight eight eight seven four
Speaker 1: two four one zero one. Once again the website rich
Speaker 1: on Tech dot tv. I will link up that app
Speaker 1: I mentioned, the Iverify app, and I'll also link up
Speaker 1: everything you need to know about that iPhone security update
Speaker 1: and uh that iPhone dark Sword malware. All right, Uh,
Speaker 1: we'll be back in just a little bit. Welcome back
Speaker 1: to rich on Tech. Rich DeMuro here hanging out with you,
Speaker 1: talking technology, triple eight rich one O one eight eight
Speaker 1: eight seven four to two four one zero one. Let's
Speaker 1: go to Gary in Uh is it Indio, California?
Speaker 3: Yes, it is.
Speaker 1: Welcome to the show.
Speaker 2: I thanks.
Speaker 3: I don't know if you have any of the information up,
Speaker 3: but I have a a brother's printer or a wireless
Speaker 3: one and I want to hook it up to my laptop.
Speaker 3: And my modem is an Ero that the Frontier replaced
Speaker 3: with it.
Speaker 1: Oh wow, they're giving out.
Speaker 3: It doesn't have a WPS button to push to uh
Speaker 3: think it to.
Speaker 4: Wi Fi.
Speaker 1: Yes, so I know exactly the printer you have because
Speaker 1: I had that printer for many years, and I believe WPS,
Speaker 1: which stands for Wi Fi Protected Setup, that is a
Speaker 1: very outdated protocol at this point. And it used to
Speaker 1: be the easiest way to connect your gadgets because you
Speaker 1: would basically put your your router into a receiving mode
Speaker 1: and then you would just tap the button on your
Speaker 1: device and they would pair up. But apparently some someone
Speaker 1: that's much smarter than me decided that that is not
Speaker 1: a good system anymore, so they stopped putting it in there.
Speaker 1: And believe me, I had that printer for many many years.
Speaker 1: I went through many routers, and all of a sudden
Speaker 1: they stopped shipping with that feature, and I was like,
Speaker 1: wait a second, am I missing something? This was like
Speaker 1: the easiest way to do things. So you are going
Speaker 1: to have to set up this this printer the old
Speaker 1: fashioned way, which is by linking it to the network.
Speaker 1: Do you are you not seeing the network or is
Speaker 1: it just it's kind of a pain right because that brother,
Speaker 1: it's like there's no there's no like easy way to
Speaker 1: do that, right, Like I remember, you have to do
Speaker 1: something kind of silly to get that connected.
Speaker 3: Yeah, there's no no screen or anything.
Speaker 1: Yeah, there's no screen, that's right. So and I'm trying
Speaker 1: to remember the system for it, and I think it
Speaker 1: was like I don't remember what it was. But it's
Speaker 1: a little bit convoluted. But you can do it. And
Speaker 1: thankfully you only have to do it like once a
Speaker 1: year or once like every ten years or something for you.
Speaker 1: So do you have you have access to the instruction
Speaker 1: book of that brother? You can find that online probably, yeah, okay.
Speaker 1: The only the only tip I would give you is
Speaker 1: you may want to switch your euro router. Do you
Speaker 1: have the euro app downloaded?
Speaker 3: I don't think so. When I called Frontier about if,
Speaker 3: they said they would give me an older, an older
Speaker 3: router back if I want it.
Speaker 1: Okay, Well, I mean I don't know if I would
Speaker 1: do that. But inside, if you if you can download
Speaker 1: the euro app and link up, which I'm sure you could,
Speaker 1: there is a system or there is an option under
Speaker 1: settings let's see here, which is okay. So if you
Speaker 1: go under settings and it says advanced Networking, it says
Speaker 1: euro simple. Nope, that's not a hold on, there is
Speaker 1: a way to Oh, I'm trying to look where this is?
Speaker 1: Uh oh DHC okay, ip ISP settings, Okay, there is
Speaker 1: a there's now I'm not finding the setting here. There
Speaker 1: is a troubleshooting there it is. Okay, So if you
Speaker 1: go into trouble shooting and then it says my device
Speaker 1: won't connect, you can say my device is two point
Speaker 1: four gigaherts only, and it will basically turn off the
Speaker 1: five gigaherts and six gigaherts networks just for a couple
Speaker 1: of minutes while you connect. I think it's like ten
Speaker 1: minutes to give that printer a little bit of time
Speaker 1: to connect to that two point four gigahertz network and
Speaker 1: then it will be smooth selling from there on out.
Speaker 3: Okay, great, all right, that a shot. Who thanks for
Speaker 3: the help.
Speaker 1: All right, Gary, thanks for the call today from indiouh yeah,
Speaker 1: that's uh, that's you know. I say, we don't do
Speaker 1: printer questions on this show, but we end up doing
Speaker 1: a printer question every single time, so it just seems
Speaker 1: to happen. Eighty eight rich one oh one eight eight
Speaker 1: eight seven four to two four one zero one. Uh,
Speaker 1: let's see here This story is kind of we were
Speaker 1: talking about scams in the UH in the first you know,
Speaker 1: like that basically that Aura app had gotten someone got
Speaker 1: tricked into handing over access to one of their corporate
Speaker 1: systems and they got a whole bunch of data taken.
Speaker 1: This new scam comes from Matt Mullenwegg. He is the
Speaker 1: CEO of WordPress, so very tech savvy guy. He wrote
Speaker 1: a blog post that said this scam that attacked him
Speaker 1: almost got him. So here's how it happens, so you
Speaker 1: can watch out for this. UH. Basically, he's just sitting
Speaker 1: there mining his own business and all of a sudden,
Speaker 1: all of his Apple devices start lighting up with notifications,
Speaker 1: password reset notifications. His iPhone is Apple, his Mac all
Speaker 1: at once. Now that's step one of the scam. As
Speaker 1: he explains, it overwhelm you and make you think your
Speaker 1: account is under attack. Okay, the scammers did something really clever.
Speaker 1: They basically contacted Apple Support pretending to be him and
Speaker 1: opened up a real support case. Now this is a
Speaker 1: public guy, so they were able to kind of piece
Speaker 1: together some information about him, call the Apple support, open
Speaker 1: up that support case, and that sent real Apple emails
Speaker 1: from Apple servers to his email address, so they didn't
Speaker 1: go to spam. And you know how, I tell you, hey,
Speaker 1: check the email address, make sure it's legitimate. These were
Speaker 1: so your spidey sense would not go up right now,
Speaker 1: if your person sitting at home, you go, oh my gosh,
Speaker 1: I'm under attack. I'm getting all these password resets. Now,
Speaker 1: I got an email from Apple. Next, and this was
Speaker 1: the part that was really interesting. He gets a phone
Speaker 1: call from quote unquote Apple Support, and the guy sounds
Speaker 1: pretty good. He's calm, he's knowledgeable. They even chitchatted about
Speaker 1: security advice, saying, hey, you know, you need to lock
Speaker 1: this stuff down. And at first he didn't necessarily know
Speaker 1: this was fake, but then I think he realized it was.
Speaker 1: And so here's when the trap happened. They texted Matt
Speaker 1: a link to quote unquote fix the issue, and inside
Speaker 1: that link, this was the fake website that was actually
Speaker 1: trying to steal his information. So the fake website even
Speaker 1: showed that real case ID from that Apple support page.
Speaker 1: That or there's Apple support emails. So he knew immediately
Speaker 1: this was fake, and he told the guy. He called
Speaker 1: him out, and what do you think happened? Immediately the
Speaker 1: person hung up. So the key takeaway here Apple is
Speaker 1: not going to call you out of the blue to
Speaker 1: ask you about your account security or to help you.
Speaker 1: Never tap links and text or emails for account security.
Speaker 1: Always go directly to your settings or Apple dot com yourself.
Speaker 1: This stuff is getting out of control. It's getting really bad.
Speaker 1: And remember my little tip I told you weeks ago.
Speaker 1: There is a call recording functionality on every phone right now.
Speaker 1: Samsung's got it, Pixels got it, so does the iPhone.
Speaker 1: And when you enable that call recording, it says this
Speaker 1: call maybe this call is being recorded. Those scammers will
Speaker 1: hang up instantly when they hear that, So just toggle
Speaker 1: on the call recording when you think you got a scammer.
Speaker 1: That's a great way of knowing if they're real or fake,
Speaker 1: because the fake ones are gonna hang up instantly. They
Speaker 1: don't want to be recorded, all right? Eight eight eight
Speaker 1: rich one on one eight eight seven four to two
Speaker 1: four one zero one. Back with the CSUN Assistive Tech
Speaker 1: Conference after.
Speaker 5: This in exwell Haul.
Speaker 1: Welcome back to rich On Tech. Rich DeMuro here hanging
Speaker 1: out with you, talking technology triple eight rich one o
Speaker 1: one eight eight eight seven four to two four one
Speaker 1: zero one. The website is rich on tech dot TV.
Speaker 1: We'll get back to those phone lines in just a moment.
Speaker 1: But this week I spent some time at one of
Speaker 1: the actually it was last week at one of the
Speaker 1: biggest accessibility tech shows in the world. It is the
Speaker 1: CSUN Assistive Technology Conference in Anaheim, and today, I'm sure
Speaker 1: some of the most impressive things I saw.
Speaker 5: Hi, I'm Julia Santiago and the managing director for the
Speaker 5: SEASUN Center Home Disabilities and we're the hosts of the
Speaker 5: annual c sent IS System Technology Conference.
Speaker 1: So tell me about this SEASUN Assistive Technology Conference. What
Speaker 1: is this conference all about?
Speaker 5: Well, we're an accessibility conference and the system of technology,
Speaker 5: so technology for people with disabilities. We run the full
Speaker 5: diverse gamut on disability and types of disability and types
Speaker 5: of technology.
Speaker 6: We have about one.
Speaker 5: Hundred and thirty exhibitors and they're showcasing products and services
Speaker 5: really intended to help eliminate barriers and increase access for
Speaker 5: people with disabilities.
Speaker 1: How does that evolve over the years because of technology,
Speaker 1: you know.
Speaker 7: It's it's quite a bit.
Speaker 5: This is our forty first conference and so if you
Speaker 5: can imagine over forty one years, a lot of technological advancements.
Speaker 5: I would say the biggest change that we're seeing out
Speaker 5: want to say change, but the biggest focus that we're
Speaker 5: now seeing is have an AI. A lot of AI
Speaker 5: types of products and services, but there's a lot of
Speaker 5: just in terms of the development of AI and its
Speaker 5: use in accessibility as a pretty large focus this year.
Speaker 1: And what's the benefit of all this The.
Speaker 5: Impact, I think is is really it's what our mission is.
Speaker 5: That our mission is to make an inclusive world without
Speaker 5: any barriers to anyone and so that people can participate
Speaker 5: in their lives to the fullest success.
Speaker 6: My name is hand Jurgen Weiberg and I'm the bounder of.
Speaker 1: Be my Eyes. How'd you come up with this idea?
Speaker 8: Well, being blind myself, it was pretty straightforward.
Speaker 6: And the short story is that one day I met
Speaker 6: a guy and he was telling me he was using
Speaker 6: FaceTime and then he said, but I always have to
Speaker 6: think about who to call. And then I was thinking, oh,
Speaker 6: maybe we can make a group you can call. So
Speaker 6: that was kind of how I got into through all this.
Speaker 6: And yeah, it's a long story, but well that's how
Speaker 6: it started.
Speaker 1: And that's amazing though, so and The idea now is
Speaker 1: that you have the world on call.
Speaker 6: Within the last few days, we have reached two milestones.
Speaker 6: One is that we now have one million blinds and
Speaker 6: low reaching people signed up for Being My Eyes and
Speaker 6: we have ten million volunteers all over the world.
Speaker 9: You can get assistance in one hundred and eighty five
Speaker 9: different languages and no matter where in the world you are,
Speaker 9: if you have access to the Internet, you can get
Speaker 9: assistance from Be my Eyes in whatever language this week.
Speaker 1: So what's next for Me my Eyes? Is there any
Speaker 1: improvement to the service you'd like to see? Is there
Speaker 1: anything that you like to change or moving forward here?
Speaker 10: Yeah, we have.
Speaker 6: We have just launched a Be my Eyes workplace product.
Speaker 8: The unemployment rate among blind people is like seventy seven zero,
Speaker 8: which is kind of insane, and we hope that Be
Speaker 8: my Eyes work.
Speaker 6: Boat, which is a laptop program where.
Speaker 1: If you have a job or you're seeking a job,
Speaker 1: but say you.
Speaker 6: Have a job, and then most likely at some point
Speaker 6: you will get a PDF file that is not accessible,
Speaker 6: but then you hit two keys and then you will
Speaker 6: have a description. If that's not enough, you can first
Speaker 6: on two other keys and you can connect your computer
Speaker 6: with a colleague. The colleague can see your screen. You
Speaker 6: can even have a colleague take over your computer to
Speaker 6: help you do something so you are up and running again.
Speaker 6: Our hope is that this will benefit blind people in
Speaker 6: job situations and make it more more accessible shoes to.
Speaker 1: Be in the job market.
Speaker 7: The company name is Luna from the Netherlands and your name.
Speaker 7: My name is Pierre Pierre Kegels, and I'm their business
Speaker 7: the director of business development.
Speaker 1: When he's shown off here, we have a new.
Speaker 7: Pair of glasses which we have developed for people who
Speaker 7: are ny blind. So our main target audience will be
Speaker 7: people with our P that tend to become completely blind
Speaker 7: after dark. So what we do is we have a
Speaker 7: pair of glasses with a very light sensitive camera in here,
Speaker 7: and everything that the camera sees is being displayed inside
Speaker 7: the glass but brighter. So when people wear them at night,
Speaker 7: it's like you switched on a light. So people get
Speaker 7: their autonomy again and co out by their selves to
Speaker 7: a restaurant. Even inside a restaurant, they don't have to
Speaker 7: ask somebody else to walk with them to the restroom.
Speaker 7: They can find it by themselves. Our CEO, he has
Speaker 7: our P himselves and at the age of thirty. He
Speaker 7: just thought, I don't want to be the one having
Speaker 7: to ask the rest of my life somebody to help me.
Speaker 7: I want to have I want to have a device
Speaker 7: that really helps me. And if it helps me, it.
Speaker 10: Helps a lot a lot of people.
Speaker 7: And price point almost five thousand dollars.
Speaker 1: And what do you think of that price point for
Speaker 1: something like this.
Speaker 7: Well, based on the fact that half of our pre
Speaker 7: orders are from the US, people are willing to pay
Speaker 7: for their autonomy.
Speaker 11: The name of the company is Mesmo Technologies, and my
Speaker 11: name is John Gray, and I'm the director of business Development,
Speaker 11: and we have a brand new product called Bridge, and
Speaker 11: Bridge provides real time captioning for businesses in the workplace.
Speaker 11: So if you have hearing loss like myself, I've got
Speaker 11: my hearing aids in and I'm in the workplace and
Speaker 11: I have just a traditional desk phone or a computer. However,
Speaker 11: you take phone calls, the problem is they can't provide captioning.
Speaker 11: So I struggle on a phone call to know what's happening, right,
Speaker 11: I can't hear it. But with the Bridge unit, I
Speaker 11: can connect it to any desk phone or computer and
Speaker 11: it provides me real time captioning just like this on
Speaker 11: the phone call, so I can read everything that you're saying.
Speaker 11: So from an accessibility point of view, it's wonderful because
Speaker 11: then I don't know, I'm not at a disadvantage at work.
Speaker 1: Right, what do you make of the advancements we've seen
Speaker 1: in this technology? It's amazing.
Speaker 11: If you had asked me ten years ago, could AI
Speaker 11: be using could be doing this captioning this? Or did
Speaker 11: we have to have a live person? I would have
Speaker 11: told you ten years ago, No, it's not ready. Today
Speaker 11: I would tell you AI, we can't live without it.
Speaker 11: Our system is very fast and very accurate, and it's
Speaker 11: all AI based, So our ASR automatic speech recognition, our
Speaker 11: ASR speech engine is incredibly fast and accurate, and it's
Speaker 11: just a wonderful thing. It's where technology is going now
Speaker 11: and we're taking full advantage of it to make sure
Speaker 11: that we can provide those accessible features.
Speaker 1: Right, an average person, could they exist download like one of.
Speaker 11: Your apps or yeah, the inter caption app is free
Speaker 11: and can be downloaded right off the app or the
Speaker 11: play store for Bridge. You can literally go to our website.
Speaker 11: A business mostly would pay for that and they can
Speaker 11: go to our website, it's Bridge caption.
Speaker 12: I'm John Taylor and senior vice president of LG Electronics USA.
Speaker 12: We have a number of highlights this year. First and
Speaker 12: foremost is what we call the Comfort Kit, which is
Speaker 12: a series of accessories that can be incorporated into your
Speaker 12: existing appliances that help people that might have some mobility
Speaker 12: issues to help use these things in a more simple fashion.
Speaker 12: Of course, AI and IoT is at the center of
Speaker 12: everything we do in our homes and our lifestyles today,
Speaker 12: and we're showing how our smart home platform Think you
Speaker 12: On integrates across the board with our appliances to help
Speaker 12: give you audio commands and visual identifications when, for instance,
Speaker 12: if you leave the door open on your refrigerator and
Speaker 12: you're hearing impaired, you'll actually have a light that'll remind
Speaker 12: you to close the door.
Speaker 1: And then the TV obviously center for every home, showing
Speaker 1: off a lot of accessibility features that are probably built
Speaker 1: into almost every LGTV.
Speaker 12: Tell me about those across the board. LG has built
Speaker 12: accessibility features into our televisions, an early pioneer in close captioning,
Speaker 12: and today it's really goes much beyond that. With with AI,
Speaker 12: of course, you can have captions in any language that
Speaker 12: will be a real time that doesn't really depend on
Speaker 12: the broadcaster providing it. But beyond that, you know the
Speaker 12: ability to actually blow up the image on the screen,
Speaker 12: change the font size, additional audio explanations, and I just
Speaker 12: saw a demonstration I hadn't seen before that allows you
Speaker 12: to evenust not just the volume, but the pace of
Speaker 12: the introduct of the explanations that are giving to you
Speaker 12: in an audio fashion to really help someone who's visually
Speaker 12: impaired walk through the entire and enjoy the entire TV
Speaker 12: experience and much better than ever before.
Speaker 1: All right, there you have it, the forty first Annual
Speaker 1: seasun Assistive Tech Conference. If you want to see more
Speaker 1: of my coverage video coverage from there, you can go
Speaker 1: to the website rich on Tech dot TV eight eight
Speaker 1: eight rich one O one eight eight eight seven two
Speaker 1: four one zero and more of your calls. Plus I'll
Speaker 1: tell you how to hide your home from the Internet
Speaker 1: when we return. Welcome back to rich on Tech, Rich
Speaker 1: DeMuro here, let's go to uh Jack in Riverside. You're
Speaker 1: on with Rich Hi.
Speaker 13: Rich, How you doing, I'm doing well?
Speaker 10: How about yourself?
Speaker 13: I'm okay? Since I've been on hold. I've been rethinking
Speaker 13: my question. I'm not sure it's even gonna make sense,
Speaker 13: but I'll give it a shot.
Speaker 1: Let's see.
Speaker 13: So I have a bunch of devices, you know, I
Speaker 13: have like e good devices, ring cams and doorbells. I
Speaker 13: have Windows eleven. I do use chat GBT of course
Speaker 13: Gmail accounts, and I feel like they're not all working
Speaker 13: together to be as productive as I can. And I'm
Speaker 13: not sure if that's a possibility to kind of bring
Speaker 13: everything to one sort of a hub kind of thing,
Speaker 13: or if I need to buy a different you know,
Speaker 13: like all iOS or all Andrew products.
Speaker 1: So it's interesting you're you're talking about something that I
Speaker 1: think about on a daily basis, because I test just
Speaker 1: about everything every platform. Sitting in front of me right now,
Speaker 1: I've got my Mac computer and Android, a Windows PC,
Speaker 1: an iPhone and a Pixel and so and and by
Speaker 1: the way, I use Alexa, I use Ring, I also
Speaker 1: use Google Nests, so we're the same. I use chatchy BT,
Speaker 1: I also use Gemini. What else did you mention Alexa? Yeah,
Speaker 1: so I mean in Gmail. So here's the thing. What
Speaker 1: you're talking about is something that I've kind of thought
Speaker 1: about in recent years, tech companies used to be where
Speaker 1: they would all kind of work together really well. Right,
Speaker 1: But the problem is every one of these services that
Speaker 1: you're talking about, they're all owned by a big conglomerate.
Speaker 2: Right.
Speaker 1: So Echo owned by Amazon, Ring now owned by Amazon,
Speaker 1: Windows eleven, Microsoft, Chatchy, BT Independent, Gmail is Google, Android
Speaker 1: is Google, iPhone is Apple. So the problem is all
Speaker 1: of these things don't necessarily work together in a smooth
Speaker 1: fashion because these companies want to silo you into using
Speaker 1: all their products.
Speaker 13: And that's that's what I was saying, Like, if I
Speaker 13: don't mind, like if I had to give up, you know,
Speaker 13: the Android devices or something to go to all Apple,
Speaker 13: you know, so that that's a better chance everything will
Speaker 13: be in concert. Is that possible?
Speaker 1: I mean not really. I mean, look the here's the
Speaker 1: way I see it. What I see is that you
Speaker 1: should be able to pick what you want to use,
Speaker 1: and what you're talking about is a bunch of different things.
Speaker 1: So let's say you went all iPhone, like Ring is
Speaker 1: still going to work with iPhone, but you're not gonna
Speaker 1: be able to do any sort of voice commands to
Speaker 1: Siri to control Ring, whereas you would be able to
Speaker 1: do that with an Alexa device, right, or if you
Speaker 1: had to fire TV device, when someone rings your ring doorbell,
Speaker 1: that video pops up on your on your te TV screen.
Speaker 1: Same thing with Nest. If you have a Google TV
Speaker 1: device and you had a Nest doorbell, when someone rings
Speaker 1: the doorbell, you'd be able to see that on your
Speaker 1: TV screen. So my feeling is that you pick the
Speaker 1: best for the job, and I think it sounds like
Speaker 1: you've picked a lot of things that you like. I
Speaker 1: don't think there's a way to weave them all together.
Speaker 1: And believe me, I think about this stuff a lot,
Speaker 1: because you know, I want to use Gemini because it
Speaker 1: has access to my email and my calendar, right, But
Speaker 1: CHATGBT is better overall for daily use. So what I
Speaker 1: end up doing is use chat GBT for everything, and
Speaker 1: then when I have to add something to my calendar
Speaker 1: or tap into my Gmail, I will go to Gemini
Speaker 1: and do that or make an image.
Speaker 13: Is chat GBT maybe the best future option to bring
Speaker 13: everything together?
Speaker 1: I think there. I think chat GBT works really well.
Speaker 1: Have you looked into the connections on chatgbt and under
Speaker 1: the settings? Okay, so there is a let's see where
Speaker 1: they call it here. I think it's called apps. So
Speaker 1: if you look under apps, they have a whole bunch
Speaker 1: of things that you can connect to your CHATCHYBT and
Speaker 1: what I have connected. You can connect Gmail. I don't know,
Speaker 1: can you connect outlook, let's see. Let's see if Microsoft.
Speaker 1: Now Microsoft's not on there obviously, but you can connect Gmail.
Speaker 1: You can connect. There's a whole there's a whole laundry
Speaker 1: list of things that you can connect Canva, Apple, Music, Expedia, Lovable, Spotify, Target,
Speaker 1: So I mean, you know, that's one way of doing it.
Speaker 1: Canva also lets you do something like that as well,
Speaker 1: or sorry not Canva claud that uh, Claude is like
Speaker 1: another you know, another AI system. So it's kind of
Speaker 1: like a chat GYBT, except it's made by Anthropic. But
Speaker 1: here's the deal. So I think you're struggling in a
Speaker 1: situation where it's not that easy. There's so many great
Speaker 1: tools out there to just say, oh yeah, I'm going
Speaker 1: to go Apple, so I can pick everything that Apple
Speaker 1: works with nicely. Some people do that, you know, the
Speaker 1: Apple ecosystem. They really enjoy that. I personally don't like
Speaker 1: that because then now you're gonna go out and look
Speaker 1: for a home Kit doorbell or a home Kit video
Speaker 1: camera because that works with Apple. Why those might not
Speaker 1: be as good as a ring camera, right, So, and
Speaker 1: all of these things have apps your phone, So I
Speaker 1: think that at this point you still kind of have
Speaker 1: to just use these things individually, link them up when
Speaker 1: you can, and just keep in mind as you're building
Speaker 1: your system and picking products, find stuff that works with
Speaker 1: other things. So, for instance, and I know we're talking
Speaker 1: about this for a long time, but like, for instance,
Speaker 1: I'm using Microsoft to Do as my task manager, not
Speaker 1: Google Tasks, because I think Microsoft to Do is one
Speaker 1: of the best task managers out there, one of the
Speaker 1: best to do lists. And I made it work with
Speaker 1: the iPhone and Siri on the side because now I
Speaker 1: can talk to Siri and just say remind me to
Speaker 1: do this, and it goes right into my Microsoft And
Speaker 1: it took me a couple minutes to figure that out.
Speaker 1: But I picked Microsoft because of that functionality oversay something
Speaker 1: like to doist or something like that. So again, it's
Speaker 1: these little decisions that you make that could make your
Speaker 1: systems a little bit easier.
Speaker 13: For one quick question, sure, and I'll just okay, I
Speaker 13: bought a refurbished TWI fe okay, and it did not
Speaker 13: come with the visual voicemail okay. And I contacted the
Speaker 13: seller and they said, we'll just send it back. And
Speaker 13: I've contacted my provider or self provider and they're saying, well,
Speaker 13: not it has to be I guess the phones.
Speaker 1: Yeah it's yeah.
Speaker 13: So any suggestions on how to say of sending it
Speaker 13: back if there's another option.
Speaker 1: Unless your provider has an app you can download to
Speaker 1: get that visual voicemail, sometimes that is just built in
Speaker 1: at the operating system level and you're not gonna be
Speaker 1: able to recreate that unless the phone was has specific
Speaker 1: software for that carrier. It really varies by carrier. Obviously,
Speaker 1: Apple has made it on the iPhone platform agnostics, so
Speaker 1: you just you know, you get on the cell network
Speaker 1: and next thing you know, you've got visual voicemail. For
Speaker 1: most providers on Android, it doesn't necessarily work that way.
Speaker 1: So for instance, like Mint Mobile, I believe you can
Speaker 1: download an app and get your visual voicemail, but some
Speaker 1: other mv and os may not be like that. I'm
Speaker 1: assuming you're on an mv and O or is it
Speaker 1: a main network?
Speaker 13: Yeah, have a I have a spectrum, yeah something.
Speaker 1: Yeah, So They may not unless it's provisioned specifically for
Speaker 1: that phone. It may not unless they can let you
Speaker 1: download an app for your voicemail, It may not do that.
Speaker 13: Okay, all right, well, thank you so much. I really
Speaker 13: appreciate it.
Speaker 1: All right, all right, Jack, appreciate it. Thanks for the
Speaker 1: kind words. Eighty eight rich one oh one eight eight
Speaker 1: eight seven four to two four one zero one. Uh
Speaker 1: did this segment on TV. Thought i'd mention it here.
Speaker 1: You know, your home is in more places online than
Speaker 1: you think, right you look at Google street View, old
Speaker 1: real estate listings. You can actually go in and ask
Speaker 1: to blur out your home. Some people like to do
Speaker 1: this for privacy concerns. I'm not fully convinced it's the
Speaker 1: best thing to do, but I'm just telling you that
Speaker 1: you can do it. Google street View lets you blur it,
Speaker 1: Apple Maps lets you blur your home. There's also a
Speaker 1: lesser known mapping service owned by Meta called Mappillary m
Speaker 1: A p I L l R Y that has crowdsourced
Speaker 1: photos and your home can be on there. What about
Speaker 1: inside your house? My house was on here for so
Speaker 1: long and I kept trying to figure out how to
Speaker 1: get these pictures off and I finally did. But on
Speaker 1: redfin you can log in and hide the listing photos.
Speaker 1: On Zillo you can remove your listing photos as well,
Speaker 1: So those are two big places. And then when I
Speaker 1: presented this story, of course, people were emailing me other websites.
Speaker 1: So basically any website that has your personal information on there,
Speaker 1: you can go in and ask them to get rid
Speaker 1: of that or blurt out. Keep in mind, if you
Speaker 1: do this, at least on Google street View on Google Maps,
Speaker 1: once you asked to blur, it is permanent. There is
Speaker 1: no going back. But I put all these instructions. I'll
Speaker 1: link them up on the website. Rich on tech dot TV.
Speaker 1: They're all a little bit different. You just have to
Speaker 1: know where to look. But typically you look under the menu.
Speaker 1: When you find a picture of your home under street View,
Speaker 1: it's report a problem. It's in the lower right hand corner.
Speaker 1: On Apple Maps, you have to do it from a desktop,
Speaker 1: it says report an issue. But I'll put all these
Speaker 1: instructions on the website rich on tech dot TV. If
Speaker 1: you want to learn how to get rid of your
Speaker 1: home from the internet, you are listening to rich on
Speaker 1: tech back after this, Welcome back to rich on Tech
Speaker 1: rich DeMuro here hanging out with you, talking technology. One
Speaker 1: of my favorite country singers right now, Ella Langley, twenty
Speaker 1: six years old. So many great songs already, including this one.
Speaker 1: I just have this on repeat all the time. Eight
Speaker 1: to eight rich one O one eight eight eight seven
Speaker 1: four to two four one zero one. The website for
Speaker 1: the show is richon tech dot tv. Welcome to the show.
Speaker 1: I mentioned earlier that I Verify app that checks for spyware,
Speaker 1: already have a few of you sending me screenshots of
Speaker 1: your phone saying look I'm good, I'm clear. Thankfully. I
Speaker 1: hope that's the way it is. Let's see this hour,
Speaker 1: we've got the Wirecutter joining us. They're gonna talk. They've
Speaker 1: got this new list called Best New Picks and so
Speaker 1: we're gonna pick their brain about that no pun intended,
Speaker 1: and talk about some of the products on there. And
Speaker 1: later in the show, we've got Patricia Egger from Proton.
Speaker 1: Are you familiar with Proton? They're the company that they're
Speaker 1: out of Switzerland. Very privacy focused, so it's almost like
Speaker 1: everything at Google offers like drive, email, all that stuff,
Speaker 1: but it's very privacy centric, so all end to end
Speaker 1: encrypted and people really like their products anyway. They they've
Speaker 1: got a new thing called born Private, which is about
Speaker 1: basically reserving a private email address for your kid at birth.
Speaker 1: It's funny. Bobo. He you know, he had a kid
Speaker 1: and his wife we went out to dinner a couple
Speaker 1: weeks ago, was saying that you guys, set up an
Speaker 1: email dress for your kid and she will email. This
Speaker 1: I thought was brilliant. She will email the email address
Speaker 1: like when she has a cute little moment or a memory.
Speaker 1: So when your kid gets to be whatever age, you know,
Speaker 1: when they can read their email, they're gonna have all
Speaker 1: these memories that your wife wrote in. That's such a
Speaker 1: cool idea.
Speaker 14: So I don't want to take the credit because this
Speaker 14: was all her idea. And even when she did, I
Speaker 14: was like, Yo, that's dope. Like you can send message
Speaker 14: it like she's type messages to him, send pictures and
Speaker 14: stuff like that. And I was like, Yo, that's actually
Speaker 14: pretty good. When he gets old enough, he can go
Speaker 14: back and see everything.
Speaker 1: Yeah. I mean it's such a good idea too, because
Speaker 1: you can keep like a you know, a notebook or
Speaker 1: a diary.
Speaker 10: Yeah.
Speaker 1: But like my wife, we we go through like we
Speaker 1: have that diary of like my first baby or whatever.
Speaker 1: She filled out the first page and that was it.
Speaker 14: But I mean, if you think about it, you're always
Speaker 14: on a device, so you just send in an email.
Speaker 10: So an email.
Speaker 1: Address is perfect. Oh my gosh, it's such a great idea. Anyway,
Speaker 1: so we'll talk about that later in the show. What
Speaker 1: you know how he can do that with that email
Speaker 1: or if that will work because I know, well, we'll see,
Speaker 1: we'll find out. All right, let's go to uh, Linda
Speaker 1: in Burbank line three. Linda, you're on with Rich.
Speaker 15: Uh yeah, Rich. I remember this was like some weeks
Speaker 15: or a month or so ago. I didn't have a
Speaker 15: chance to call in when you were talking about if
Speaker 15: anyone is I had to do it out a cell phone. Sure, yeah,
Speaker 15: there was a time. It was a time period I
Speaker 15: had you we have a cell phone and this was okay,
Speaker 15: let's see was it. I'm with Consumer Seller and Pure
Speaker 15: Talk had it sounded like it had a good deal,
Speaker 15: so I switched to Pure Talk and it was taking
Speaker 15: a long time for the port, and well, the poor
Speaker 15: thing got through. Didn't get Before the poor thing got through,
Speaker 15: you know, my phone was off. And then well, is
Speaker 15: with pure talk. Then I heard a bary deal with
Speaker 15: consumer story, so I went story and it took a
Speaker 15: long time to transfer back over again.
Speaker 1: Well, and so so you were lost your your phone
Speaker 1: numbers will never never land for a little bit.
Speaker 15: Yeah, so this is the experience I had to do
Speaker 15: without a phone.
Speaker 1: And what did you do? Twiddle your thumbs? Yeah, well
Speaker 1: I will And this is this might have been? This
Speaker 1: is everything on the up and up now, like is
Speaker 1: all your phone working now? Sounds like it is?
Speaker 15: Yeah, I'm talking on it.
Speaker 1: Okay, good? And who did you settle with? Who's your provider?
Speaker 3: Pure talk?
Speaker 1: Okay? And do you like them?
Speaker 15: Yeah?
Speaker 3: I did good?
Speaker 1: Good? I mean we I think? Yeah, well, so what
Speaker 1: happened with me? And I think maybe this is the
Speaker 1: story that you were referring to. I was switching you know,
Speaker 1: I test phones for a living, so I wasn't switching providers,
Speaker 1: but us switching my sim from one phone to another.
Speaker 1: And usually it's a pretty straightforward process. Well, this time
Speaker 1: I tried switching and my phone, my number left my
Speaker 1: first phone and it never made its way to the
Speaker 1: second phone. So it was in this never never land.
Speaker 1: And of course it was the afternoon. It's when I
Speaker 1: pick up the kids, my wife is calling me all
Speaker 1: this stuff. Nobody could get a hold of me because
Speaker 1: my phone number would just ring and that was it
Speaker 1: wouldn't do it wouldn't connect because there was no number.
Speaker 1: And so I called my provider and they didn't believe
Speaker 1: it was me. They said, sorry, we can't. We can't
Speaker 1: verify it to you because we have no way of verifying.
Speaker 1: Typically they'll send you a text to your number, and
Speaker 1: if you have a second line on the account, they
Speaker 1: may use that as well. Well, they couldn't do that
Speaker 1: because I don't have a second line on my account.
Speaker 1: So they're like, sorry, we have no way of verifying you.
Speaker 1: And I said, oh my gosh, like just ask me anything.
Speaker 1: And sure enough, they're just like, no, we can't trust you.
Speaker 1: And I said, okay, what do I have to do?
Speaker 1: You have to go into a store. So I had
Speaker 1: to go into a store and the guy said, okay,
Speaker 1: well I can't verify you. I have to wait. I
Speaker 1: have to try to verify you three times before our
Speaker 1: system will finally let me in. I mean, so I was.
Speaker 1: I was actually happy that it was that secure, but man,
Speaker 1: going without a phone now I had other phone lines
Speaker 1: because I have lots of test lines from different companies
Speaker 1: to try out their service, but my phone number was
Speaker 1: not working. That is not a position you want to
Speaker 1: be in, especially when your kids are at school, your
Speaker 1: wife's trying to call you. You know, people are trying to
Speaker 1: call you whatever. Anyone else is fine. It's just like
Speaker 1: the bear, you know, the core folks. You need them
Speaker 1: to be able to get in touch with you. Anyway,
Speaker 1: Thanks for the call, Lida. Let's go to Marcel in Brooklyn. Marcel,
Speaker 1: what's up, Hey.
Speaker 2: Rich I'm calling from New York. I'll just call you
Speaker 2: many times ago to talk about the caption on Instagram.
Speaker 2: But what about this one here? I just log in
Speaker 2: on my app app here on my tablets, okay, and
Speaker 2: it says it will be ready for this. Yeah, login
Speaker 2: has aspired, but it's also the extension denied login error.
Speaker 2: It's taking place off March of this year, but especially
Speaker 2: of last year. They will be definitely blocked all of
Speaker 2: all users on this app. So prepared to this, how
Speaker 2: could I fix or everyone there fixed at X via
Speaker 2: Twitter to get these logins and users back on.
Speaker 1: Well, I'm not understanding. So you're trying to use the
Speaker 1: X app on your on your iPad, and it's not working.
Speaker 2: No, no, no, no, no, I'm talking about both one here
Speaker 2: from Amazon and one from the Android. The Android is fine,
Speaker 2: but the Amazon tablet here says it's my Fire seventh tablet.
Speaker 2: My uncle Queen gave it to me from many years ago.
Speaker 2: But I just download the app, and of course I
Speaker 2: created this account. I have the password, I have the
Speaker 2: pass key, I have the also my username is m
Speaker 2: Irax twenty nine is still there. But can the user
Speaker 2: here come back on from accession? Deny long an error?
Speaker 1: Well, do you have some sort of ad blocker on
Speaker 1: your on your tablet? Do you have you know, maybe
Speaker 1: this Are they still supporting this this app on the
Speaker 1: tablets at all?
Speaker 2: No, no, no, it's just x Twitter.
Speaker 1: Yeah I know. Oh you're just saying X like just
Speaker 1: you're going to the website. Yeah, okay, Oh got it?
Speaker 1: Got it? Okay, So Era, can you try a different
Speaker 1: browser and can you try clearing all the cash and
Speaker 1: history and cookies on that browser? Have you tried that?
Speaker 2: Yes? I also have the pack key and too appa
Speaker 2: to keep away from hackers, smarty two factor authentication and
Speaker 2: of course the authentication app.
Speaker 1: Look at you you've got all your security ducts in
Speaker 1: a row. I love it. That is very smart, because
Speaker 1: the two factor authentication app is actually better. Well number one,
Speaker 1: I think, I think Twitter, unless you're a premium paid subscriber,
Speaker 1: you can't use text codes anymore, so you have to
Speaker 1: go to the authentication app, the one I like, which
Speaker 1: one you use? And I like Proton Authenticator.
Speaker 2: Oh yeah. Also I have to use the Google Authenticator.
Speaker 1: Well all right, Well Google Authenticator is okay, but it
Speaker 1: keeps you kind of locked into Google. Okay. So what
Speaker 1: I would say is a couple of things. First off, Marcel,
Speaker 1: I would try to if you can. I think the
Speaker 1: Silk Browser is what they have on the fire tablets,
Speaker 1: see if you can download a different browser to that
Speaker 1: tablet and see if you can use that to log
Speaker 1: into X. That's the main thing. If you can log
Speaker 1: in on a different browser, then we know this problem
Speaker 1: is on the Silk browser. Silk Browser is a little different.
Speaker 1: It's a little more unique than other browsers out there
Speaker 1: because I feel like it does some stuff in the background,
Speaker 1: like Cash's websites and things. Maybe not anymore, but I
Speaker 1: would try that, try logging in with a different browser
Speaker 1: and see if that works. Otherwise, if you're able to
Speaker 1: download the X app on that tablet, maybe go that
Speaker 1: route and just use X or you know, maybe just
Speaker 1: stop doom scrolling. That's another option. I mean that maybe
Speaker 1: you know, who knows? I mean, maybe maybe just leave
Speaker 1: X on your phone and you'll be fine. So maybe
Speaker 1: I don't know. I you know, it's one of these
Speaker 1: things where to me on my tablet, it's like mostly
Speaker 1: for consumption, Like I just want to sit there and
Speaker 1: like watch stuff or read stuff. So for me, like
Speaker 1: the social media is better, just relegate it to my
Speaker 1: phone and I keep it there. But anyway, hopefully you
Speaker 1: get it figured out myself sounds like you you know
Speaker 1: your stuff, and you will. It will just be a
Speaker 1: matter of time before you're back up and scrolling again.
Speaker 1: Thanks for the call today. All the way from Brooklyn
Speaker 1: eight eight eight rich one oh one eight eight eight
Speaker 1: seven four to two four one zero one. I shouldn't
Speaker 1: say all the way from Brooklyn. If you're listening in
Speaker 1: New York City, you're like, what do you mean all
Speaker 1: the way? I mean, I get it's like a train
Speaker 1: ride away. It's not that far. Depends you're listening to
Speaker 1: rich On Tech. Welcome back to rich On Tech. Rich
Speaker 1: DeMuro here hanging out with you, talking technology. I mean,
Speaker 1: I had to play one of Bobo's favorite songs.
Speaker 10: Joey Is.
Speaker 1: It's a good song. You know, I pooh pooed this
Speaker 1: movie for so long. I was like, I'm not watching that, like,
Speaker 1: come on, sat down with the kids, watched it. It
Speaker 1: was so good.
Speaker 10: And you're making a second.
Speaker 1: Oh I know, Oh, I know, but you know the
Speaker 1: sequel can't be as good.
Speaker 10: No, it's very rare that the sequel as good as
Speaker 10: the first one.
Speaker 1: Yeah, it is very rare. You know what the movie
Speaker 1: is that They always mentioned that the sequel is better
Speaker 1: than the first than the first, which is that The Godfather.
Speaker 1: Now I'm not like a movie buff, okay, so but
Speaker 1: people say that. I think it's like one of the
Speaker 1: examples of the second was better than the first. I
Speaker 1: don't know, because I don't think I ever saw the second.
Speaker 1: I only saw the first. I can is that the
Speaker 1: one where we go say hello to my little friend.
Speaker 1: That that's the wrong movie. That's the one, right, that's scarface.
Speaker 1: That's scarface?
Speaker 10: Oh my god?
Speaker 1: Was there a Scarface too?
Speaker 16: Uh?
Speaker 10: No, there was a prequel. It was called Carlito's Way.
Speaker 1: Oh prequel Okay, that's you know, those are not I've
Speaker 1: never been a fan of prequel now because you know
Speaker 1: who lives and you know who doesn't, because you're already
Speaker 1: seeing the after effect.
Speaker 3: Yeah.
Speaker 10: So yeah, like the Star Wars prequels, they were hit
Speaker 10: and miss with me.
Speaker 1: Oh, the Star Wars nerds will put all the movies
Speaker 1: in order, yeah, you know, because like it's like this
Speaker 1: starts with like that. The newer movie is like at
Speaker 1: the beginning. I don't I don't understand any of that stuff.
Speaker 1: I just I just want to sit down and watch
Speaker 1: a movie. Oh you know, my wife and I started watching.
Speaker 1: I had to subscribe to Paramount Plus for this. I mean,
Speaker 1: I gotta look for the name. It's called The Madison
Speaker 1: if you want to do you ever hear that show Yellowstone. Yeah,
Speaker 1: it's like, you know, epic kind of like you know
Speaker 1: out in the middle of nowhere. This isn't that same
Speaker 1: vein It's called The Madison. It's with Michelle. Yeah, yeah,
Speaker 1: I've heard of it, but I have a watch it yet.
Speaker 1: Michelle Pfeifer, Zion.
Speaker 14: Me and Brittany are now finishing up one piece the
Speaker 14: live action on on Netflix. Okay, yes, I've watched over
Speaker 14: a thousand of the animated because i'm, you know, anime hit.
Speaker 14: But we have now she's into the live action version
Speaker 14: and it's pretty good.
Speaker 10: Watch that. And it's your show that comes on Fox.
Speaker 10: I can't even think of the name of it.
Speaker 1: That sounds great.
Speaker 14: It's the Lady. She was a cleaner and now she's
Speaker 14: a cop. She does like the crimes for them.
Speaker 1: Okay, well you think of that, I'll tell you more
Speaker 1: about Madison. It's uh, if you want to show that
Speaker 1: is sad, slow, poignant Is that a word poignant? Yes,
Speaker 1: and a little bit funny. That's the Madison. It's it's good.
Speaker 1: I'm really enjoying it. I really really am enjoying it
Speaker 1: because I love this idea of like being out in
Speaker 1: the middle of nowhere and like how life is so
Speaker 1: different than it isn't like life. So anyway, if you
Speaker 1: want to check it out, I subscribe to Paramount Plus
Speaker 1: for ninety nine cents for two months. So remember the
Speaker 1: big list. Google this the big I'm gonna google it
Speaker 1: as I do it. Big Okay, high potential. I've heard
Speaker 1: of that's on ABC. We watch it a Hulu so okay, yeah,
Speaker 1: the Big List of streaming deals. If you are signing
Speaker 1: up for a streaming service, do not sign up until
Speaker 1: you go to my friend Jared Newman, friend of the show.
Speaker 1: He's been on many times. He does cord Cutter Weekly,
Speaker 1: great newsletter, but he does the big list of streaming deals.
Speaker 1: If there is a deal on a streaming service, it's
Speaker 1: on this. So before I sign up for Paramount Plus,
Speaker 1: I went to his website and it set a dollar
Speaker 1: for two months of premium, and sure enough it worked.
Speaker 1: It worked, And if you're a new subscriber, you'll get
Speaker 1: three dollars per month for two months of premium. So anyway,
Speaker 1: I'll link that up on the website. Rich on tech
Speaker 1: dot tv. Let's go to Drothy in Wittier, California. Darthy,
Speaker 1: Welcome to the show.
Speaker 17: Oh thank you so much, Rich. I so appreciate you
Speaker 17: taking my phone call.
Speaker 1: What are you watching on streaming?
Speaker 2: Oh?
Speaker 17: My goodness, I watch HBO, Hulu, you name it. I'm
Speaker 17: a paramount. I watch everything on streaming.
Speaker 1: Are you going to watch Madison?
Speaker 17: I think I'm gonna have to give it a try.
Speaker 1: Okay, it's slow, it's kind of boring. I'm really selling it.
Speaker 1: But okay, get at.
Speaker 17: This point, I think I would get anything a try.
Speaker 1: It's great, it's great, I really like it. Anyway, what's
Speaker 1: your question?
Speaker 17: So my question is I have a Samsung twenty four
Speaker 17: cell phone, and over the last few weeks I had
Speaker 17: been losing texts, and if anybody sent me any pictures
Speaker 17: within those texts, I've been losing that as well. So,
Speaker 17: for instance, like three weeks ago, I was in Vegas
Speaker 17: with my daughter. I went to send her a picture,
Speaker 17: and as I went to her picture her name, nothing
Speaker 17: was there. I lost everything, I mean, every single text
Speaker 17: we've ever sent to each other over all these years,
Speaker 17: as well as pictures. And then I got home and
Speaker 17: about a week later, I looked at all my contact
Speaker 17: lists and went into various people, and I noticed I
Speaker 17: was losing years of texts and content, meaning if they
Speaker 17: sent me a picture, because not all pictures. I move
Speaker 17: over to my gallery sometimes I leave my pictures, you know,
Speaker 17: in the content of the text, all of that is gone.
Speaker 17: And then just the other day, the same thing happened
Speaker 17: with my husband. I mean, and this is years and
Speaker 17: years of obviously texts and stuff like that, the same
Speaker 17: thing happened he's completely gone. Yeah. So I took it
Speaker 17: to Verizon because they're my carrier, and they looked at
Speaker 17: my phone. They checked all my different settings to make
Speaker 17: sure I didn't say like, oh like delete in thirty
Speaker 17: days or something like that. All of my settings were perfect.
Speaker 17: So then they suggested, well, why don't you go to
Speaker 17: the Samsung store. So I did that. When there they
Speaker 17: checked everything. I'm even saying, is there's something mechanically wrong
Speaker 17: with my phone? And they're like, we can't explain this.
Speaker 17: Your stuff just went poof.
Speaker 1: I'm like, what that is? That is wild? Is there
Speaker 1: any lesson that we can learn from this? Is this
Speaker 1: continuing to happen?
Speaker 16: It is?
Speaker 17: It is like I said, like two weeks ago, I
Speaker 17: lost everything, everything my husband ever sent me. And the
Speaker 17: sad thing is my daughter just got married in October,
Speaker 17: so all of these pictures that my friends have sent
Speaker 17: me gone.
Speaker 1: Oh my gosh. Okay, it sounds like this could be
Speaker 1: like a running out of space on your phone or
Speaker 1: something like that. I don't know, but here's here's what
Speaker 1: I would tell you to do. There's a there's a
Speaker 1: program called SMS Backup and Restore Moving Forward. You might
Speaker 1: want to run that every week, just to make sure
Speaker 1: you have a copy of your messages somewhere in the
Speaker 1: cloud or you know, physical copy. The other thing is
Speaker 1: I would run on your phone. There's an app files
Speaker 1: by Google. There is a clean up functionality on that app.
Speaker 1: I would run that and just to see. And obviously
Speaker 1: I would do all the software updates on your phone
Speaker 1: that I mentioned earlier in the show. So do the
Speaker 1: the Samsung software updates, do the you know, the security updates,
Speaker 1: do the Google Play update, do the Galaxy Store updates.
Speaker 1: And I would restart your phone make sure that's all updated.
Speaker 1: And also, if you're not using Google Messages, maybe you're
Speaker 1: still using the old version of the Samsung Messages app.
Speaker 1: Switch to Google Messages. But that is very unfortunate, Drothy
Speaker 1: and uh, I've never heard of such a thing. I've
Speaker 1: heard of people deleting text threads by accident, but it
Speaker 1: sounds like something else bigger is going on here. I
Speaker 1: hope you figure that out. Thanks for the call today,
Speaker 1: eight to eight rich one on one eighty eight seven
Speaker 1: four to two four one zero one back with Wirecutter
Speaker 1: after this. Welcome back to rich On Tech. Rich DeMuro
Speaker 1: here hanging out with you talking tech now Ology Triple
Speaker 1: eight Rich one O one, Triple eight Rich one oh one.
Speaker 1: We'll get back to the phone lines in just a moment,
Speaker 1: but first on the line, we've got Leda Shi. She
Speaker 1: is the editorial director for Wirecutter. Uh, they've got a
Speaker 1: new feature called Best New Picks, and so she's here
Speaker 1: to explain all that. Lyda, thanks for joining me, Hi Rich,
Speaker 1: thanks for having us. So first off, explain what the
Speaker 1: wirecutters all about. We've had some guests on from Wirecutter,
Speaker 1: one of my favorite websites. Explain what it's all about.
Speaker 18: Yeah, Wirecutter, we've been around for fifteen years this year,
Speaker 18: and our goal is to recommend what really matters, and
Speaker 18: that means in all areas of anyone's life. So we
Speaker 18: have everything from we do have a lot of tech recommendations,
Speaker 18: but we have a lot of other types of recommendations.
Speaker 18: We launched Beauty last year. We also have Home Decorp.
Speaker 19: We have Style. So whatever you're in the market for,
Speaker 19: we probably have some research for you that can help.
Speaker 1: And how do you pick these things?
Speaker 19: Yes, well, that.
Speaker 18: Actually kind of is part of why we wanted to
Speaker 18: do this Best New Picks Awards. But we are evaluating
Speaker 18: tens of thousands of products every single year across our newsroom,
Speaker 18: and it involves a lot of really deep research, a
Speaker 18: lot of reporting, a lot of obviously testing the actual product.
Speaker 18: And so after once all of that is complete, and
Speaker 18: that includes you know, the actual investigating and the expertise
Speaker 18: of all of our writers and editors who actually know
Speaker 18: what these products, all the new markets or all the
Speaker 18: new products in these categories. Only after that's kind of
Speaker 18: done is when we're truly recommending something and where it
Speaker 18: appears on our site and that goes so that kind
Speaker 18: of whittles down the products from tens of thousands of
Speaker 18: products all the way down to three thousand products, which
Speaker 18: is still a lot, but it is It is the
Speaker 18: culmination of a lot of hard work in the back
Speaker 18: end that a lot of times people don't see.
Speaker 1: Yeah, I talked to a couple of your editors from
Speaker 1: time to time. We do TV segments with them, and
Speaker 1: you know, they tell me about the testing process and
Speaker 1: it's way more in depth than you may think. Like,
Speaker 1: you know, specifically, I'm thinking of, you know, the hearing
Speaker 1: aid stuff that I've been told about, you know, to
Speaker 1: hear it, like the headphones, like you really do, like
Speaker 1: get a lot of people to test this stuff and
Speaker 1: try it out. And it's not just like, hey, I
Speaker 1: tried this and it's cool. Here here's a recommendation. It's
Speaker 1: like very in depth.
Speaker 19: It's very in depth. Absolutely.
Speaker 18: I like to say that the writing a guide can
Speaker 18: take months to months long, sometimes years long process, and
Speaker 18: it builds upon all the expertise that these writers and
Speaker 18: editors have kind of gathered over the years from talking
Speaker 18: with experts and other people.
Speaker 1: All right, so tell me about this Best New Picks.
Speaker 1: How's it different than your regular recommendations.
Speaker 19: Yeah, so Best New Picks.
Speaker 18: We it's our very first awards franchise here are Wirecutter,
Speaker 18: and we're super excited about it because we think of
Speaker 18: it as a celebration of all of our favorite picks
Speaker 18: kind of products that we've designated as picks over the
Speaker 18: past year. So, as I said before, we're evaluating tens
Speaker 18: of thousands of products and then we decide on around
Speaker 18: three thousand every year. Of those three thousand, this list
Speaker 18: of seventy one are the ones that we truly can't
Speaker 18: stop talking about. We have them in our homes, we
Speaker 18: recommend them to our friends and family all of those
Speaker 18: kind of products that stick with us and have stayed
Speaker 18: with us over the past year.
Speaker 1: There's a lot of tech on this list, so a
Speaker 1: lot of tech like let's you want to give me
Speaker 1: a pick or what?
Speaker 3: Yeah?
Speaker 1: I mean.
Speaker 18: I will preface this with saying that I am on
Speaker 18: the kind of luddite scale of the spectrum when it
Speaker 18: comes to the wirecutter expertise. So I received the lifestyle categories,
Speaker 18: but there are so many great tech options in here.
Speaker 18: One that I really like that is like maybe a
Speaker 18: little bit tech, but it kind of speaks to my
Speaker 18: desire to be a bird watcher in my life. But
Speaker 18: it's the smart the Birdifi Smart bird Home. It is
Speaker 18: solar powered, so it doesn't require any sort of hookups,
Speaker 18: and it kind of feeds video and notification to an
Speaker 18: app on your phone, so it's really easy to kind
Speaker 18: of just see a bird family in action and kind
Speaker 18: of you can see them build the nest, see them
Speaker 18: lay the eggs, and I think it's just a really
Speaker 18: cute and fun and really great present for people who
Speaker 18: maybe aren't super tech savvy.
Speaker 1: Yeah, and it's not that expensive. I've seen these digital
Speaker 1: bird feeders and some of them can get very expensive,
Speaker 1: since this one's around one hundred dollars, which is cool.
Speaker 1: And then I also like how you say what we like,
Speaker 1: Oh it's solar powered like you said, which is really neat.
Speaker 1: And then it says flaws but not deal breakers. So
Speaker 1: you kind of give people the good and the bad.
Speaker 18: Yeah, that is that's definitely one of our you know,
Speaker 18: our core tenths at where culde we want to really
Speaker 18: make sure that people understand not just all the good things,
Speaker 18: but where it kind of can go wrong and make
Speaker 18: a decision for themselves that makes sense.
Speaker 19: For their their life.
Speaker 1: You got another one that you want to mention?
Speaker 3: Yeah, I mean I.
Speaker 18: Really enjoy the I love that vintage chech is making
Speaker 18: a comeback as an elder millennial who you know, could
Speaker 18: have remembered when phones had buttons and I one of
Speaker 18: the things that made an appearance investing picks from our
Speaker 18: av team is the I don't actually know how to
Speaker 18: pronounce it, but the Cyriten portable CD player. So we
Speaker 18: published a brand new guide to portable CD players.
Speaker 19: Can you believe it? Yeah? Right, in the last few months.
Speaker 1: And that's one We had a caller on this show
Speaker 1: about they wanted a portable CD player for their Tesla,
Speaker 1: and I'm not kidding. It was like a recurring theme
Speaker 1: for like three shows because everyone was like chiming in
Speaker 1: about it. Why would you need that? And the other
Speaker 1: people said, yes, that's great. I mean, so these things
Speaker 1: are they do serve a purpose, but keep going.
Speaker 18: Yeah, CD players they're back, and so now you have
Speaker 18: a reason to use all of the dusty CDs that
Speaker 18: are somewhere in your storage. So this was a really
Speaker 18: great option from our Portable CD Guide that our AB
Speaker 18: team really loved.
Speaker 19: It's I believe it's around three hundred dollars.
Speaker 18: It's Bluetooth enabled, it kind of works with all the
Speaker 18: technology you already have, and it's just a really great
Speaker 18: way to use your old CDs.
Speaker 1: It's actually way cheaper. It's only ninety nine dollars. I'm
Speaker 1: looking on Amazon right now, so it's the uh it's
Speaker 1: that I don't know the company that ai side trend,
Speaker 1: I don't know. But it gets good ratings. You know,
Speaker 1: you guys have rated it really well in ninety nine dollars.
Speaker 1: If you want to play, it's got Bluetooth so you
Speaker 1: can use speakers, headphones, has a rechargeable battery so you
Speaker 1: don't have to like put batteries in it. Kind of cool.
Speaker 1: I mean, there you go. I mean there's so much.
Speaker 1: I mean I'm looking at there's you know, this has
Speaker 1: everything from home to core to other stuff. But like
Speaker 1: the tech section has speakers so adults. It's got this
Speaker 1: little ebook like an e ink tablet. It's got obviously
Speaker 1: the Sony headphones that everyone loves, the noise cancelation. It's
Speaker 1: got an ol ed TV, it's got the switch to
Speaker 1: which people love. The outdoor lights everyone's stringing up on
Speaker 1: their home now. So, I mean there's a lot of
Speaker 1: things on here. What's the plan for this? How often
Speaker 1: is this going to be updated? These best New picks.
Speaker 19: So this is a new annual awards program that we're doing.
Speaker 18: It involves again, it involves a lot of passing throughout
Speaker 18: the year obviously to make the pick. But then the
Speaker 18: way that we kind of came up with this group
Speaker 18: of seventy one winners that our writers and editors in
Speaker 18: our newsroom nominated, who all the products that they thought
Speaker 18: were their favorites of the year. We went through an
Speaker 18: entire selection process, so that in itself took a few
Speaker 18: months to do, and we're excited to kind of get
Speaker 18: the ball rolling on the next year's iteration of this franchise.
Speaker 18: But we're just really excited to give our readers another
Speaker 18: way to experience all the picks that we have on
Speaker 18: our site.
Speaker 1: All right, final question. I know a lot of these awards,
Speaker 1: you know these To get into the running for the awards,
Speaker 1: you have to pay, Like a lot of these websites
Speaker 1: will make you pay to enter. Do you guys do that?
Speaker 18: No, we do not do pay for play at Wirecutter.
Speaker 18: We adhere to the New York Times ethics standards and
Speaker 18: so you can those are on the site. You can
Speaker 18: read them. But we are never sponsored. We don't accept
Speaker 18: money for recommend any recommending anything. Any product that you
Speaker 18: see in our site is something that our editors and
Speaker 18: writers have truly tested and recommend themselves without any sort
Speaker 18: of bapte site influence.
Speaker 1: Nice, all right, you can find it. Is there a
Speaker 1: short Is there a short way to find this link
Speaker 1: or what to get to me?
Speaker 18: We don't have a short link, but you can go
Speaker 18: to your ny Times dot com slash ware cutter and
Speaker 18: then just in the search tab, just search best New
Speaker 18: Picks and you'll find it there.
Speaker 1: Okay, I see it the winners of our twenty twenty
Speaker 1: six Best New Picks Awards. If you want to check
Speaker 1: them out, I will link it up on my website
Speaker 1: as well. Rich On Tech dot TV Leadashi, thanks so
Speaker 1: much for joining me today from the Wirecutter.
Speaker 3: Thank you.
Speaker 1: Rich all right, uh eighty eight rich one O one
Speaker 1: eight eight eight seven four to two four one zero one.
Speaker 1: We'll get back to those phone lines. Plus, I'm gonna
Speaker 1: tell you about Amazon pushing delivery speeds to the limit.
Speaker 1: You can now get stuff in one hour or three hours,
Speaker 1: but it's going to cost you even if you're a
Speaker 1: Prime member. I'll explain coming up next. Welcome back to
Speaker 1: rich on Tech. Rich Demiro here hanging out with you,
Speaker 1: talking technology. This is American Girls from Harry Styles. He
Speaker 1: must have come out with a new album, because anytime
Speaker 1: an artist comes out with the new album, they start
Speaker 1: playing all the music from the album and then you're like, oh,
Speaker 1: that's a good song. Oh that's a good song. So
Speaker 1: he's got this one in aperture, which you know Harry Styles.
Speaker 1: I think he was in that boy band, the One
Speaker 1: Direction or something, and he was Okay, I mean, I'm
Speaker 1: not like a boy band person. But he's got good music,
Speaker 1: that's right, the swift I mean, I like I like Taylor.
Speaker 1: I think we're gonna play her today. But I'm telling
Speaker 1: you he's got two I mean every his songs are good.
Speaker 1: Let's go to Aperture. We got to when we play Aperture,
Speaker 1: that's one of my favorite beat. Right now, let's go
Speaker 1: to Laura in Youngstown, Ohio. You're on with Rich.
Speaker 16: Hi there.
Speaker 20: I'm having a problem with.
Speaker 15: My Peace.
Speaker 20: It's a desktop. It's running Windows can It's the one
Speaker 20: that was And what happens is once I turn it on,
Speaker 20: I could it runs for about a five minutes and
Speaker 20: then it freezes up and so then I have to
Speaker 20: kind of manually shut it down. And so then you know,
Speaker 20: it comes on again, and uh, same thing about five
Speaker 20: minutes into five minutes into it, it's.
Speaker 17: Just stops.
Speaker 1: It just stops comes to a halt. Is it is
Speaker 1: this something that's new happening or is this something that's
Speaker 1: been going.
Speaker 3: On for a while, But no, it just started years ago.
Speaker 1: Okay, have you done any software updates recently?
Speaker 3: No?
Speaker 1: Okay, so number one, you're running Windows ten. Are you
Speaker 1: on the Extended Security Updates program? Yeah, okay, good, okay, good.
Speaker 1: So there's not really any major updates for your system
Speaker 1: anymore except for security updates, so that's number one, so
Speaker 1: make sure you're doing those. It could be a couple
Speaker 1: of things when it's not starting up properly. It could
Speaker 1: be a hardware failure. So it could be that your
Speaker 1: system's overheating, or it could be that a component is
Speaker 1: failing and that's why it's working for a couple of
Speaker 1: minutes before it overheats, or something is failing in the
Speaker 1: RAM or the drive or whatever, So that could be
Speaker 1: one of those things. How old is this did you
Speaker 1: mention that maybe.
Speaker 16: Maybe eight years, ten years?
Speaker 1: I'm not sure, so it's definitely getting up there, so
Speaker 1: that could be a possibility. What I would do is
Speaker 1: two things. Number one, there's a free program called Microsoft
Speaker 1: PC Manager. Have you heard of this?
Speaker 2: No?
Speaker 1: Okay? So I would download that and run that and
Speaker 1: see if you can just kind of optimize your system,
Speaker 1: do a health check, you can kind of do a cleaning.
Speaker 1: There's like a whole bunch of little tools on there
Speaker 1: that I would try to if you can, I mean,
Speaker 1: if you can get this thing installed in the five
Speaker 1: minutes I.
Speaker 16: Tried to nowhere. But it's not enough time, okay.
Speaker 3: So.
Speaker 1: Every time, every time it's five minutes. Okay, it's kind
Speaker 1: of like a it's like an action movie. You've got
Speaker 1: like five minutes to disable the bomb. Okay. So in
Speaker 1: that case, what I would do is you can you
Speaker 1: can look at the ms can fig. So there's a
Speaker 1: way to start your computer up. It's called like a
Speaker 1: safe boot. So it's gonna be where it's not going
Speaker 1: to boot up every one of your programs, Like when
Speaker 1: you run your computer, when you turn it on, it's
Speaker 1: loading like a whole bunch of stuff, right, like these
Speaker 1: little programs you've installed over the years. So that's part
Speaker 1: of the problem is one of those could be creating
Speaker 1: an issue.
Speaker 16: So what I would do is I never know which
Speaker 16: ones to get rid of.
Speaker 1: Yeah, well, there is a there's a great app for that.
Speaker 1: It's called should I Delete Let's see, I gotta oh gosh,
Speaker 1: what's it called should I delete it? Let me say
Speaker 1: should I delete that? I think it's should I delete it? Yeah?
Speaker 3: Should Oh?
Speaker 1: Here it is should I remove it? So if you
Speaker 1: ever have a question, go to this website should I
Speaker 1: Remove it dot com. You can type in the name
Speaker 1: of the program and it will tell you like, yeah,
Speaker 1: you can easily remove that program, no problem, it's splowwear.
Speaker 1: So anyway, I'll put that link on the website anyway.
Speaker 1: But if you go to this ms can fig and
Speaker 1: then you look at the options you have, you can
Speaker 1: do a diagnostic startup. And so once you do that,
Speaker 1: it will basically just load the main things your computer
Speaker 1: needs to run. And if you can load that and
Speaker 1: you can start up your computer and it stays on
Speaker 1: past the five minutes, you know it's something on your
Speaker 1: computer and it's not the hardware. It's some sort of
Speaker 1: software that you have installed that is interfering. And then
Speaker 1: you can go through and start to look in your
Speaker 1: startup programs and see if you can delete, you know,
Speaker 1: some programs that you no longer need or use. So
Speaker 1: that's that's the first.
Speaker 16: Thing to do, is and how do I get to
Speaker 16: the MSIG.
Speaker 1: Just type it in at the bottom of the search
Speaker 1: and just type in ms can fig and then you
Speaker 1: type that, it'll bring you in system Configurator and you'll
Speaker 1: see you have startup selection normal or diagnostic. And then
Speaker 1: there's also you know, there's a couple of things in here.
Speaker 1: You can you know, do a boot into safe mode.
Speaker 1: Safe mode is like super super, it's just doing like
Speaker 1: the absolute necessity. But I would start with that general
Speaker 1: and just do the selective startup or sorry, the diagnostic startup.
Speaker 16: The diagnostic yeah.
Speaker 1: And see what that. See if you can get past
Speaker 1: the five minutes on there, and if you can, you
Speaker 1: might download the Microsoft PC Manager and you know, scan
Speaker 1: your computer, do the health check and go from there,
Speaker 1: and then you know, I'll definitely remove any programs that
Speaker 1: you no longer need or use.
Speaker 16: Okay, And then if if I can get it to
Speaker 16: should I put it in safe mode? If would that
Speaker 16: give me enough time to like do a health check
Speaker 16: or whatever.
Speaker 1: The safe mode will that it should work. It just depends.
Speaker 1: Safe mode is pretty so you can try that. If
Speaker 1: I would try the first thing, the diagnostics startup first.
Speaker 1: If that doesn't work, then I'd boot into safe mode
Speaker 1: and try that and see. But I think that the
Speaker 1: diagnostic startup is going to just do the basics. And
Speaker 1: I think that if you can get the basics and
Speaker 1: your computer still works, then you can move from there
Speaker 1: to see like, Okay, my computer's fine. The hardware is fine.
Speaker 1: It's just a software issue. And then you can go
Speaker 1: through and kind of hopefully clean that up.
Speaker 16: So and the only place I go to clean that
Speaker 16: up is the startup Yeah.
Speaker 1: Well the PC manager from Yeah, I mean, I would
Speaker 1: go in the.
Speaker 16: Manager will tell me the Microsoft PA.
Speaker 1: Yeah, that'll give you some options for things, and you know,
Speaker 1: and that'll that's a good program to kind of just
Speaker 1: like see what's happening with your computer. I'm seeing if
Speaker 1: I have my uh do I even have it? Yeah,
Speaker 1: I do have it, but I was gonna see because
Speaker 1: you can go in there and I haven't, don't have it.
Speaker 1: Insult in this computer? Interesting? But yeah, I would I
Speaker 1: would do that and and just see what that one says.
Speaker 1: And then I would go through into your programs and
Speaker 1: try to just get rid of programs that you don't need,
Speaker 1: that you're not using, restart the thing, and hopefully we
Speaker 1: bring this computer back to life. But I would say
Speaker 1: Laura that you know, after ten years, it's probably time
Speaker 1: to start thinking about a new computer. You've got till
Speaker 1: October when your security updates, you're going to run out.
Speaker 1: So I would plan on getting something new. If you
Speaker 1: can get this thing up and running, you still got
Speaker 1: to plan on getting something new. After October. There's ways
Speaker 1: of rescuing this computer. You can install Chromos Flex on it.
Speaker 1: You can install Linux Mint on it if you want
Speaker 1: to just browse the web and do simple things. But
Speaker 1: it just depends what you want to do on this computer. Yeah,
Speaker 1: you can also do a clean install of Windows to
Speaker 1: kind of start everything fresh, but that's a little bit
Speaker 1: much for a computer that's ten years old. I think,
Speaker 1: thanks for the call today, appreciate it. Hopefully you get
Speaker 1: that thing going, and yes, I will link it up.
Speaker 1: I actually know that a lot of you were looking
Speaker 1: at the website to get the link I mentioned about
Speaker 1: the streaming services. I did put it on there. I
Speaker 1: forgot and I just put it on there, so it
Speaker 1: is there. Amazon has new ultra fast delivery options. We're
Speaker 1: talking one hour and three hour delivery on tens of
Speaker 1: thousands of items, and this is already live in hundreds
Speaker 1: of cities for the one hour delivery and more than
Speaker 1: two thousand cities for the three hour delivery. Now, the
Speaker 1: funny thing is, I've been going to this website that
Speaker 1: Amazon says to go to, which is Amazon dot com
Speaker 1: slash get it Fast, and it keeps saying unavailable for me.
Speaker 1: So maybe they're still rolling this out in a bunch
Speaker 1: of places. But the long and the short of it
Speaker 1: is that they're talking. You know, they've got groceries on here,
Speaker 1: everyday essentials, electronics, clothes, medications. But here's the thing. If
Speaker 1: you want one hour delivery, even as a Prime member,
Speaker 1: you're still going to have to pay ten dollars for
Speaker 1: that delivery. If you want three hour delivery, you can
Speaker 1: pay five dollars. This is all about convenience, and obviously
Speaker 1: it is all about the competition. We know you can
Speaker 1: order things off Uber. Now, you can order things off
Speaker 1: door Dash. There's many ways. Go puff, I think is
Speaker 1: another one. There's many ways of getting things to your
Speaker 1: home fast. And Amazon is like, hold on, hold on,
Speaker 1: we invented fast shipping. We want to be there too.
Speaker 1: And before you get poop pooh paying all this money
Speaker 1: for something fast, I had to do this. I was
Speaker 1: doing my show remote. I needed a one hundred foot
Speaker 1: Ethernet cable and I got it on DoorDash from best Buy.
Speaker 1: Took forty five minutes to get it to my dad's house,
Speaker 1: and I could not believe what a lifesaver that was.
Speaker 1: So people do need this stuff, even though I'm not
Speaker 1: paying nine ninety nine for one hour delivery unless I
Speaker 1: ever need it, like really really needed. Amazon dot com
Speaker 1: slash get it fast. If you want to check it out,
Speaker 1: see if it's available by you. Eight and eight rich
Speaker 1: one on one eighty eight seven four to two pour
Speaker 1: one zero one. More rich On Tech coming your way
Speaker 1: right after this. Welcome back to rich On Tech. Rich
Speaker 1: Demiro here hanging out with you, talking technology. Triple eight
Speaker 1: rich one oh one eight eight eight seven four to
Speaker 1: two four one zero one. This is the other Harry
Speaker 1: Styles song, Aperture. It's got this really long intro and
Speaker 1: a really long outro which just like this great beat,
Speaker 1: and it took me a while to get used to
Speaker 1: it or to really enjoy it. And now it's like
Speaker 1: I can't get enough. And so yes, I just paid
Speaker 1: one seven hundred and twenty nine dollars and sold my
Speaker 1: blood to get tickets to a Harry Styles concert. I
Speaker 1: just kidding. I mean some of these tickets have gotten
Speaker 1: out of control. Apparently they are for his concerts. Eighty
Speaker 1: eight rich one on one eighty eight seven four to
Speaker 1: two four one zero one. Uh So a quick story time,
Speaker 1: maybe not that quick, but this week this was just wild.
Speaker 1: I know, if you follow me on social media and
Speaker 1: you get my newsletter rich on tech dot TV, you
Speaker 1: know that I've had kind of a bad run with
Speaker 1: automobiles lately, Like I had my accident back in September.
Speaker 1: My wife was involved in an auto accident a couple
Speaker 1: of weeks ago. And then out of the blue, I
Speaker 1: get a phone call, Hi, Rich, this is I'm not
Speaker 1: going to give their name or the company with rental
Speaker 1: car company. We see that you damaged your car to
Speaker 1: the tune of twenty five hundred dollars on your last rental.
Speaker 1: Which credit card would you like to use to take
Speaker 1: care of that? I said, exqueeze me, what next?
Speaker 15: Thing?
Speaker 1: You know, we are getting into it. I have no
Speaker 1: idea who this person is. Now the company, yes, I
Speaker 1: did rent a car from them, and I said, okay,
Speaker 1: give me some more identifying information, okay, And so they
Speaker 1: start to give me all this information. I'm like, okay, oh,
Speaker 1: they kind of have all my info. I'm like, but ma'am,
Speaker 1: all this information you can get online, like it's just
Speaker 1: public info out there, like my name, you know whatever.
Speaker 1: And she but they did have like info about when
Speaker 1: I actually rented a car, but I'm on social media
Speaker 1: so prevalently that like, I probably said that I rented
Speaker 1: a car that weekend. Anyway, so she's like, she kept
Speaker 1: pushing me to just give a credit card number to
Speaker 1: take care of this charge sight on scene. I'm like,
Speaker 1: I didn't damage your car. I'm I'm not gonna just
Speaker 1: pay a twenty five hundred dollars bill. No way do
Speaker 1: people actually do this? Probably that's why they do this.
Speaker 1: So anyway, so I'm thinking this is probably a scam.
Speaker 1: So I said, I said, send me an email with
Speaker 1: all the info. We don't have your email address. How
Speaker 1: do you not have my email address? I rented a
Speaker 1: car from you. You have all this other infos at
Speaker 1: my email. Now, I don't know if they were they
Speaker 1: were trying to trick me or something, but I said,
Speaker 1: all right, well then send me a letter. So she
Speaker 1: had my home address, so she said, okay, fine, I'll
Speaker 1: send a letter. But she was very angry about it,
Speaker 1: and so I hang up. She gives me a phone
Speaker 1: number to call back. Obviously, I don't call back that number,
Speaker 1: so I go on the website of the company. I
Speaker 1: call their number. Took me forever to get a human
Speaker 1: and finally they look it up and they said, oh, yeah,
Speaker 1: this is actually legitimate. I said what I said, I
Speaker 1: didn't damage this car. Okay, well you got to take
Speaker 1: it up with these people. So I called back, and
Speaker 1: long story short, I get another person who just immediately
Speaker 1: gets into the Okay, which card would you like? We
Speaker 1: need to figure out this quickly before we send it
Speaker 1: to collections all this stuff. I'm like, ma'am, I'm like,
Speaker 1: I'm not just paying a bill that I don't believe
Speaker 1: is mine, right, Like, I'm sorry, I didn't damage this car.
Speaker 1: So I go get me a supervisor. Oh, it's gonna
Speaker 1: take a long time to get a supervisor. You're not
Speaker 1: gonna be happy. You're gonna it's gonna take a long time.
Speaker 1: I'll wait. So finally I wait like ten minutes for
Speaker 1: the supervisor, and I will tell you. I get the
Speaker 1: supervisor and we got off to a little bit of
Speaker 1: a rocky start, you know, cause I'm kind of huffing
Speaker 1: and puffing. But he turned out to be very nice,
Speaker 1: and I was like, sir, I've rented cars for twenty years.
Speaker 1: I've never had a problem come at me. A month
Speaker 1: after this rental is returned, send me the information. He
Speaker 1: had my email address. Somehow he was able to send
Speaker 1: me an email. So he sends me an email with
Speaker 1: all the pictures they took of this damage, and I go, okay, well,
Speaker 1: explain this to me. When I returned this car, it
Speaker 1: had this many miles on it. You took these damage
Speaker 1: pictures at this many miles, which is many miles after
Speaker 1: I returned it. So in that time anything could have happened.
Speaker 1: Your sales associate could have driven this thing into the wall,
Speaker 1: like someone else could have rented it. And he's like, okay,
Speaker 1: you kind of got us there. I said, yeah, And
Speaker 1: also I didn't do this, damn it. So he goes, actually,
Speaker 1: I'm looking at the pictures and this some of this
Speaker 1: damage looks old and some of it looks rusty, and yeah,
Speaker 1: you're right. This car was driven after you rent it
Speaker 1: or after you returned it. And so I was like,
Speaker 1: and he was kind of turning in my favor, and
Speaker 1: I said, all right, well, let's clear this up right now.
Speaker 1: I'm not paying this. Let's clear it up. And he
Speaker 1: was like, you know what, that's what we're gonna do.
Speaker 1: I said, well, thank you. I said, well, how do
Speaker 1: I keep this from happening in the future. And this
Speaker 1: is my takeaway. I know it's taking me a while
Speaker 1: to get there, but my key takeaway is what I've
Speaker 1: already told you to do is take pictures of all
Speaker 1: four sides of your rental car. You have to, and
Speaker 1: in this case I didn't. Of course, the one time
Speaker 1: that there's a problem, I didn't take pictures of the
Speaker 1: rental car. So take pictures of all four sides when
Speaker 1: you rent it, when you return it, make sure you
Speaker 1: have that. That's the best you can do because if
Speaker 1: they come at you with something like this you don't
Speaker 1: have it. You know, they could just put you on
Speaker 1: for this money. And he then he then said, you know,
Speaker 1: you could buy the insurance, which I don't typically do,
Speaker 1: And he said, you know you can this This airport
Speaker 1: that you rented at is actually one of our worst
Speaker 1: offenders for doing stuff like this. I'm like, okay, so
Speaker 1: you know this happens all the time. My point is
Speaker 1: take the pictures. Also, you know I I have a
Speaker 1: credit card that has what's called primary rental car insurance.
Speaker 1: There are only a handful of credit cards that offer that.
Speaker 1: Most of them are secondary, which means if you were
Speaker 1: to actually not accept the rental car company's insurance. And
Speaker 1: you get your you know, you're using your own, You're
Speaker 1: gonna have to go through your primary insurance, which is,
Speaker 1: you know, not something you necessarily want to do. So
Speaker 1: if you have and your credit card pops in at secondary,
Speaker 1: so anything your main insurance doesn't cover, they'll cover. So
Speaker 1: I would look for a credit card that has primary
Speaker 1: rental car insurance, something that I've always demanded of my
Speaker 1: credit card because I do think that it would come
Speaker 1: in handy in a situation like this. Not that I
Speaker 1: damage this car, but if I did, you know, you
Speaker 1: can rely on that. So anyway, that's my story what
Speaker 1: I mean. This really got me going. I was really like,
Speaker 1: hold on, how do I even prove that I didn't
Speaker 1: do this damage? But as soon as they sent me
Speaker 1: those pictures with the odometer, I was like, okay, that's
Speaker 1: my key right there. I returned this car at this
Speaker 1: odominant number, they returned it, They took these pictures out
Speaker 1: of there, and I said, by the way, you had
Speaker 1: a human check the car when I returned it. That
Speaker 1: human would have said something if there was a problem, right,
Speaker 1: So come on, I'm getting worked up. Just talking about that.
Speaker 1: All right, Let's let's go to Thatcher in Santa Barbara.
Speaker 1: Thatcher you're on with Rich. Okay, I think Thatcher left us.
Speaker 1: Let's go to Thatcher.
Speaker 11: Are you there?
Speaker 1: No, he's not. Let's go to okay line Oh do
Speaker 1: I take the wrong line? No? I can't even tell
Speaker 1: what line? This says line five. All right, Let's go
Speaker 1: to Robert at Huntingdon Beach. You're on with Rich. Robert?
Speaker 1: Are you there? All right? What's happening here? But what
Speaker 1: am I doing wrong here? Robert?
Speaker 10: Are you there?
Speaker 3: No?
Speaker 1: Okay? All right, I give up. I will do an
Speaker 1: email question while we figure out what's going on with
Speaker 1: the phone lines. Kim says lines might be messed up. Okay,
Speaker 1: well all right, let's see. Let's try one more time here,
Speaker 1: Robert are you there?
Speaker 3: No?
Speaker 1: Okay, I don't know who knows? I you know, let's see.
Speaker 1: Oh now, Bo was saying, try the other side, Hello, Robert,
Speaker 1: you there?
Speaker 5: No?
Speaker 1: Now it just seems silly.
Speaker 15: Uh.
Speaker 1: Mary in Huntington Beach writes in hey, Rich, I watch
Speaker 1: you on Katla. I really like your information and you personally,
Speaker 1: Oh thank you, that was nice. I'm looking for your recommendation.
Speaker 1: For a safe subscription app. Thank you to two subscription apps.
Speaker 1: I like number one, Bobby. This is a very simple option.
Speaker 1: You manually enter your subscription so it doesn't connect to
Speaker 1: your bank accounts, which means you know less your personal
Speaker 1: information is shared. But it's not going to be as
Speaker 1: automatic as the second one I'm going to recommend, which
Speaker 1: is Rocket Money. So Rocket Money can automatically find those subscriptions.
Speaker 1: This started out as a company called true Bill. They
Speaker 1: do a great job, but you have to link up
Speaker 1: your bank or credit card accounts, which means you have
Speaker 1: to give them access to your financial information, which means
Speaker 1: they're probably monetizing your data in some you know, in
Speaker 1: some way. So if you want the maximum privacy, I
Speaker 1: go with Bobby. If you want automatic tracking, probably Rocket
Speaker 1: Money is more convenient. There's actually a lot of apps
Speaker 1: out there, a lot of smaller apps for keeping track
Speaker 1: of subscriptions. You can also just keep a spreadsheet. There's
Speaker 1: also another app I like, but it is paid. It's
Speaker 1: called monarch Money, which is fantastic when you do have
Speaker 1: to link up your accounts, but it's all private because
Speaker 1: you pay for it, right, So if you're paying for
Speaker 1: the service, they're probably not monetizing off you. If you're
Speaker 1: not paying for the service, they're monetizing off your data.
Speaker 1: So Monarch is a great one. But again that Bobby,
Speaker 1: that Bobby app. Let me see if there's like a
Speaker 1: certain way you have to do this, just to type
Speaker 1: it in here. Subscription app, h Bobby, It's called bobbyapp
Speaker 1: dot co. Bobby app dot co. That one is only
Speaker 1: on iOS. Anyway, if you have an app that you
Speaker 1: like for subscriptions, email me hello at richon Tech dot tv.
Speaker 1: I'll mention it in the next segment. Eighty eight rich
Speaker 1: one O one eighty eight seven four two four one
Speaker 1: zero one. We will try to get our phone lines
Speaker 1: working again when we come back right after this. Welcome
Speaker 1: back to rich on Tech. Rich DeMuro here hanging out
Speaker 1: with you, Talking Technology, triple eight rich one O one
Speaker 1: eighty eight seven four to two four one zero one.
Speaker 1: The website for the show is rich on Tech dot tv.
Speaker 3: Uh.
Speaker 1: Once you're there, tap the let's see tap about and
Speaker 1: you've got the rich on Tech checklist. So uh, follow
Speaker 1: me on Instagram at rich on Tech, sign up for
Speaker 1: my free newsletter, and then subscribe to my podcast. That's
Speaker 1: the the on demand version of this show. So those
Speaker 1: are the three things. If you like what you hear here,
Speaker 1: that's what you do rich on tech dot TV, tap
Speaker 1: about and follow the rich on tech checklist. How many
Speaker 1: are you signed up with? Hopefully all of them? Let's
Speaker 1: go to Wilmer. Yes, I'm here in Santa Monica. What's up?
Speaker 4: Okay?
Speaker 3: I'm thinking, oh my god, because somebody come on the
Speaker 3: last time before I can get to answer, whether they
Speaker 3: freaking hung up on me or whatever or put me
Speaker 3: back on hold.
Speaker 1: Oh gosh, well no, we we lost every other callers.
Speaker 1: You are our last hope. Oh well, thank god, better
Speaker 1: make it good. What's up? What's happening?
Speaker 3: I had some previous emails and a phone number years
Speaker 3: and years ago. Now it's probably been about three years
Speaker 3: or four years now, and I don't have that information.
Speaker 3: And yesterday I went in into a place to download
Speaker 3: in order to join the gym or whatever, I had
Speaker 3: to download the app and it could give on my
Speaker 3: phone so I could just shove the phone when I
Speaker 3: walked in there or whatever. And I was unable to
Speaker 3: do that because when I went into just to retrieve
Speaker 3: my ID pathword, it said that it would send me
Speaker 3: a text, but it would send it, but it sends
Speaker 3: it to the old address and I no longer have
Speaker 3: that Apple ID or anything, or I don't even have
Speaker 3: that email to the old address. I did happen to
Speaker 3: write down some old emails, if that will help.
Speaker 1: Okay, So, so basically you're talking iPhone, is that it?
Speaker 1: Or you're talking Android?
Speaker 3: Yes, iPhone?
Speaker 1: Okay, so iPhone. You you have your iPhone, but when
Speaker 1: you went to download an app, it said, hey, we
Speaker 1: want to verify this before you download the app, and
Speaker 1: you couldn't verify it id.
Speaker 3: Your Apple ID is not correct, and uh, well I
Speaker 3: got the ones that I wrote down here. I have
Speaker 3: an old email.
Speaker 1: Okay, well I have the old path.
Speaker 3: Word written down here five views before in the past. Okay,
Speaker 3: I don't have my telephone number, right.
Speaker 1: They're trying to text you something when you go into
Speaker 1: your settings, does it when you tap your name up
Speaker 1: at the top, is the email under your name the
Speaker 1: one that you would expect it to be or.
Speaker 3: No, yeah, no, the new one is because I created
Speaker 3: the new one. My nephew helped me to do that
Speaker 3: or whatever. And he's computer savvy. I'm computer dumb. You
Speaker 3: know you've seen those books for dummies.
Speaker 1: Yes, I know whatever.
Speaker 3: I'm that when I fall into that category.
Speaker 1: Okay. So, so when you went to to authorize this
Speaker 1: iTunes store or whatever, I don't even if they call
Speaker 1: it that anymore. Just the the app download it was
Speaker 1: a different Apple I D.
Speaker 3: No, yeah, it said it wasn't right, okay, I figure.
Speaker 3: And they said, we'll send your proof of whatever to
Speaker 3: the old to the not date N say, the old,
Speaker 3: but to your email address. Well, I had since then
Speaker 3: changed the email address to this new email address, and
Speaker 3: I'm unable to download anything because they don't have a
Speaker 3: verification of me change in anything because they don't have
Speaker 3: the new.
Speaker 1: Okay. Well, I think at the end of the day,
Speaker 1: this is probably going to require a visit to the
Speaker 1: Apple Store to see what's going on, because I can't
Speaker 1: really I can't really picture what's happening here because if
Speaker 1: you're signed in with your with your Apple I D,
Speaker 1: I'm not sure why it's asking for a different idea.
Speaker 3: I'm not signed in with the Apple I D. They
Speaker 3: said you were unable to retrieve that, Oh got it?
Speaker 1: Okay, So it sounds okay. So what I would recommend
Speaker 1: is you probably have you tried this, uh, I forgot
Speaker 1: that Apple dot Com. Have you tried that?
Speaker 3: Yeah, I did everything with my nephew or whatever.
Speaker 1: Okay, And that's where they try to set you up
Speaker 1: with the with the email where they send you the
Speaker 1: thing and you can't.
Speaker 3: Do it, and they send me the correction to my
Speaker 3: email address. But that old email is where they sent it.
Speaker 3: They didn't send it to.
Speaker 1: The new one, right, Okay, I see. Its sounds like
Speaker 1: you've got some some different accounts here, like a mix
Speaker 1: of old. Now you said you had a.
Speaker 3: New one old accounts, two old accounts and one old
Speaker 3: phone number.
Speaker 1: Okay, And here's okay, So here's my main question. Why
Speaker 1: can't you just sign up for a new Apple Idea
Speaker 1: and start fresh since you haven't used these in so long.
Speaker 15: That's what I wanted to do.
Speaker 1: But they're saying your your information is associated with the
Speaker 1: oldest stuff.
Speaker 3: Well, no, I wonder if I could, because I will
Speaker 3: do that. I'll just had to write a down word
Speaker 3: for word or.
Speaker 1: What identifiable information on the on the air here. But
Speaker 1: here's here's what I would do. At the end of
Speaker 1: the day. It sounds to me like there's you have
Speaker 1: an old Apple Idea account that you can no longer
Speaker 1: access because they're trying to text that recovery code to
Speaker 1: your you're an old phone number that you no longer
Speaker 1: have access to, which happens over time. This is why
Speaker 1: I always like an authentication app versus a text message.
Speaker 1: But that's a whole other story. You set this up
Speaker 1: wave for so if it's not working, if you can't
Speaker 1: recover your account by going to iforgot that Apple dot com,
Speaker 1: I would go to the Apple Store explain the issue
Speaker 1: to them. They will have you either try to they
Speaker 1: will know the process of trying to get you back
Speaker 1: on this Apple ID, or they may have you sign
Speaker 1: up for a new one using new information and a
Speaker 1: new phone number that is not linked to an old account.
Speaker 1: Because it sounds like sometimes these accounts get so far
Speaker 1: down the line that you know there's no way of
Speaker 1: recovering them. But it just depends. It depends on what
Speaker 1: they can do. So I'm not able to help you
Speaker 1: over the air here because I can't really give you
Speaker 1: like a you know, hey, this is what you have
Speaker 1: to do and it'll just fix it all Like it
Speaker 1: doesn't sound like it's that easy. If you were able
Speaker 1: to sign up with a new Apple ID, That's probably
Speaker 1: what I'd recommend. Using a new phone number and a
Speaker 1: new email address so you have not used previously, that
Speaker 1: would probably be the easiest way to avoid uh, you know,
Speaker 1: going into an Apple store. But otherwise, other than that,
Speaker 1: I think I think you go to the Apple store.
Speaker 1: That's the beauty of having Apple is that you know,
Speaker 1: head head to the Third Street promenade and you know
Speaker 1: it's a beautiful store going there, and and someone at
Speaker 1: the genius Bart can help you there. Thanks for the call, Wlilmer,
Speaker 1: and please, once you figure it out, email me hello
Speaker 1: at rich on tech dot TV and let me know
Speaker 1: what the solution was so that we can share it
Speaker 1: here on the show and other people who may have
Speaker 1: a similar issue don't have to go through that. Thanks
Speaker 1: for the call today, Tony and New Jersey says, Hey,
Speaker 1: I'm listening to all your podcasts. I know you test
Speaker 1: a lot of screen protectors. Got Samsung S twenty five Ultra. Uh,
Speaker 1: these screen protectors just don't work. Swiping gestures, you're fine,
Speaker 1: but fingerlock on fingerprint unlock never works. I've even enabled
Speaker 1: touch sensitivity and it still won't read any recommendations.
Speaker 3: No.
Speaker 1: I actually had to pull the screen protector off the
Speaker 1: Samsung because it was interfering with the fingerprint reader so bad.
Speaker 1: Best I can say is press a little bit harder
Speaker 1: to register your fingerprint. That's the only tip I've gotten
Speaker 1: from the screen protector. People eighty to eight Rich one
Speaker 1: oh one, rich on Tech dot TV, Welcome back to
Speaker 1: rich On Tech. Rich Demiro here hanging out with you,
Speaker 1: talking technology. Playing some of my favorite tunes recently. This
Speaker 1: is Somber, Sombr. They've got a lot of great, great
Speaker 1: songs I'm really enjoying right now. So that's Somber. Also
Speaker 1: one of Taylor Swift's favorites. So take that. Okay, We've
Speaker 1: got Patricia egger On, head of security at Proton. I
Speaker 1: talked about Proton there, the security first company. They offer
Speaker 1: email and all kinds of other services. But they have
Speaker 1: this new thing called Born Private and this is a
Speaker 1: new initiative to kind of create an email address for
Speaker 1: your child when they're first born and protect their digital
Speaker 1: identity from day one. So Patricia, welcome to the show.
Speaker 2: Hi.
Speaker 1: Thanks, So tell me about where did this come from,
Speaker 1: this whole like born Private, and did I explain it?
Speaker 1: Explain what the initiative is. First off, sure.
Speaker 4: So the initiative is really for one for parents, call
Speaker 4: to action for them to protect their kids online. Proton
Speaker 4: to to survey earlier this year that showed that a
Speaker 4: majority of parents are concerned about their kids digital privacy
Speaker 4: or their online privacy and are actively looking for ways
Speaker 4: to protect their kids. And there's a sense of lack
Speaker 4: of agency, like people don't know what to do, People
Speaker 4: don't know how to help their kids and to protect them.
Speaker 4: And so this is what the Born Private initiative is
Speaker 4: really basically setting your kids up for success online later on.
Speaker 4: And that basically means you reserve an email address from them,
Speaker 4: a Proton email address for them, and it basically stays
Speaker 4: dormant for ten to fifteen years until the kid is
Speaker 4: ready to use it. And that's all that comes for
Speaker 4: a dollar which is donated to the Proton Foundation.
Speaker 1: And so the idea here is that if you were
Speaker 1: to sign up with a big tech email address, what
Speaker 1: they would deactivate it if you didn't use it for
Speaker 1: a couple of years or something.
Speaker 4: Typically typically emails do get deactivated or revoked if you
Speaker 4: don't use them at all. And so this is like
Speaker 4: a legal guarantee that we that protons set up for
Speaker 4: anyone who starts an email through this campaign that they
Speaker 4: can keep it for fifteen years before they don't need
Speaker 4: to touch it in the meantime.
Speaker 1: Interesting, And so what do you think the advantages of
Speaker 1: Proton email? You know, because I've talked about Proton on
Speaker 1: the show before. You guys offer a lot of different products.
Speaker 1: I'm looking. You've got mail, you've got calendar, you've got
Speaker 1: a meeting app, You've got the Authenticator, which I absolutely
Speaker 1: love and recommend. You've got proton Pass, which is a
Speaker 1: password manager, VPN drive, docs sheets more than I even realized.
Speaker 1: So explain what Proton is all about in general.
Speaker 4: So, in general, Proton is a tech company, but it
Speaker 4: focuses on building privacy focused digital tools. So the goal
Speaker 4: is really to give our users control over their personal data.
Speaker 4: And this was founded in twenty fourteen. We started with
Speaker 4: proton Mail, as you mentioned, and then since then expanded
Speaker 4: to a whole suite of other online tools as you mentioned,
Speaker 4: VPN passworm Manager, etcetera, etcetera.
Speaker 1: And what does that mean you guys? A lot of
Speaker 1: your stuff is end to end encrypted. What does that
Speaker 1: mean to the average person.
Speaker 4: Yeah, So basically there's some cryptography and whatnot in the background.
Speaker 4: But what it means to users is essentially that we
Speaker 4: even as employees at Proton, cannot access the contents of
Speaker 4: our user's emails for instance, so we can't go ahead
Speaker 4: go snooping. We can't also give it to anyone else,
Speaker 4: So whether it's law enforcement or anyone, you know, if
Speaker 4: there's a data breach, that the data would be encrypted,
Speaker 4: and so it's not really useful. So that's a major
Speaker 4: difference if you compare it to the you know, the
Speaker 4: big tech email providers that most people use.
Speaker 1: So you talk about this back to this whole born
Speaker 1: private initiative where you basically reserve your child's email address
Speaker 1: at birth. So you said that this keeps it private.
Speaker 1: It kind of like, you know, keeps their identity private
Speaker 1: at the beginning. So is that different than reserving it
Speaker 1: because once you put their name and information into another
Speaker 1: you know, big tech database, why it just gets like
Speaker 1: sucked into like all the other data that they have
Speaker 1: or what.
Speaker 19: Yeah, So the the.
Speaker 4: Classic or the standard email company will is based off
Speaker 4: of ads, right, and so they monetize their users data.
Speaker 4: So whenever you start, when you put your foot in
Speaker 4: the door, there they're gonna they're gonna start gathering information
Speaker 4: about you and creating that profile. Whether you're a kid,
Speaker 4: whether you're an adult that they you know, doesn't matter.
Speaker 4: And so that's that's what starts, and that's the trigger.
Speaker 4: And what's really important to understand I think about email
Speaker 4: is that it's oftentimes kind of the glue that sticks
Speaker 4: all of the various pieces of your digital identity together.
Speaker 4: And so that's why it's a really important part of
Speaker 4: somebody's online presence or their online identities is that email,
Speaker 4: because it's going to be it's going to be linking
Speaker 4: all those pieces together. And so basically with Proton, there's
Speaker 4: nothing happening with that digital identity until you're you know,
Speaker 4: the kid is old enough to start using it. And
Speaker 4: that's a pretty big difference from again, the usual email
Speaker 4: providers out there.
Speaker 1: Now this is the other. Now here's a question because
Speaker 1: we were talking Bobo, my producer here, he recently had
Speaker 1: a child and they set up an email address and
Speaker 1: the wife, his wife sends little emails of like memories
Speaker 1: and stuff to that email address, which I thought was
Speaker 1: kind of cool. But just to be clear here, this
Speaker 1: email address is not to it's not like an inbox
Speaker 1: that can collect stuff over those fifteen years? Is that
Speaker 1: is that right?
Speaker 17: Yeah?
Speaker 4: Correct, So it stays empty for until you activate it
Speaker 4: and then it's just a normal email account. But in
Speaker 4: the meantime it stays empty, and it doesn't there's no
Speaker 4: tracking of the child and none of that.
Speaker 1: Okay, And so what's been the response to this? I mean,
Speaker 1: what is what's been the It's only been a couple
Speaker 1: days since you guys announced this, but have you gotten
Speaker 1: a lot of reservations? And that dollar is really it
Speaker 1: goes to your foundation, right, yeah.
Speaker 4: Exactly goes to the foundation, which is legally obliged to
Speaker 4: protect privacy above profits. So that's that's also something that
Speaker 4: sets Proton apart. But I think, I mean, at least
Speaker 4: in the the parents and people around me, I think
Speaker 4: people were really excited about it, and and to me personally,
Speaker 4: it's also what I what I really like about this campaign.
Speaker 4: And I know it's probably not what the people who
Speaker 4: created that actually were, you know, intending to do, but
Speaker 4: I think it's the there's a there's an education element
Speaker 4: here that that I think is really important, which is,
Speaker 4: you know, parents really need to understand for themselves what
Speaker 4: all of this means because they cannot protect their kids
Speaker 4: if they don't, if they don't understand, and they can't,
Speaker 4: they start by protecting themselves. So I think that has
Speaker 4: been I mean, I think in that sense it's been
Speaker 4: quite successful at least people around me who really realize, Okay,
Speaker 4: like I'm a parent, this is I have this responsibility
Speaker 4: to do to not just protect my kids, you know,
Speaker 4: on the street and in the playground and whatever, but
Speaker 4: also online.
Speaker 1: Yeah, and it's it's not easy. And especially when they
Speaker 1: start getting their own gadgets, that's that's when it really
Speaker 1: gets tough. Patricia, How can folks find this online? Where
Speaker 1: do they go for this information?
Speaker 4: So they go to Proton dot me and I think
Speaker 4: then it's slash mail and then slash born Private. And
Speaker 4: if you just google proton born Private, you'll you'll find
Speaker 4: the you'll find the page and.
Speaker 1: I'll put a link on my website. Rich on tech
Speaker 1: dot TV. Uh, I know it's getting late over there
Speaker 1: in Switzerland. Thanks for joining me today on the show,
Speaker 1: My Pleasure.
Speaker 19: Thank you so much.
Speaker 1: All right, thanks so much for being on. Patricia Egger,
Speaker 1: head of security at Proton Again. The website is proton
Speaker 1: dot me, all right, we are going to uh take
Speaker 1: a quick break, and then we're going to open up
Speaker 1: the feedbag. Oh my gosh, where is it? The feedbag
Speaker 1: is really filled this week, so I'm gonna try to
Speaker 1: get through as much as humanly possible. You are listening
Speaker 1: to rich on Tech. Welcome back to rich on Tech.
Speaker 1: Rich Demiro here hanging out with you, talking to technology.
Speaker 1: So I will tell you my week looks a little
Speaker 1: bit like this. Any free moment I have in my life,
Speaker 1: I am sitting down to my computer and reading your emails.
Speaker 1: No joke. I get that many from you. It is
Speaker 1: almost a full time job at this point. And I
Speaker 1: do read them. I do look at them. I do
Speaker 1: try to reply. I do have a backlog most days.
Speaker 1: So if you don't get a reply for me, and
Speaker 1: you know a quick amount of time, just understand that
Speaker 1: there are a lot of these that I'm getting and
Speaker 1: I do try to make them. You know, weave them
Speaker 1: into my newsletter the show, send you thank you notes, whatever,
Speaker 1: but just know that I do read them. If you
Speaker 1: want to email me, it is rich on tech dot TV.
Speaker 1: You just hit contact up at the top and that
Speaker 1: will send your email. Rest assured it does make its
Speaker 1: way to my inbox. Rod says, I just want to
Speaker 1: say you're doing an amazing job keeping us up to
Speaker 1: date with all the tech craziness these days. I'm a
Speaker 1: big fan. Thank you, Rod. Gary in Connecticut, Hey Rich,
Speaker 1: I asked you about recycling old cell phones and ended
Speaker 1: up trying one of those Eco ATM kiosks. There's a
Speaker 1: bunch around me here in Connecticut. I had three Samsungs
Speaker 1: sitting on top of my fridge. I didn't want to
Speaker 1: throw them away, and the process is easy. You enter
Speaker 1: the phone on the website. They give you a code
Speaker 1: to use at the kiosk. If you have more than
Speaker 1: one phone, it's a little annoying because there's no way
Speaker 1: to enter a code. After the selling the first one,
Speaker 1: all three of my phones worked but had cracked screens.
Speaker 1: I got twenty three dollars each. Honestly, it was worth
Speaker 1: it just to finally get rid of them. The Kiosk
Speaker 1: pays in cash or Venmo. Thanks Gary. I think they
Speaker 1: just installed one by me. I want to try that
Speaker 1: out with an old phone. Steve says, Hey Rich after
Speaker 1: hearing the segment about AT and t's one hundred and
Speaker 1: fiftieth anniversary of the telephone call. I was thinking, how
Speaker 1: far we've come. One big improvement in the modern phone world.
Speaker 1: No more long distance charges. That is so true. I
Speaker 1: remember switching to like MCI for like cheaper long distance
Speaker 1: at some point. All the commercials would be about long
Speaker 1: distance on TV back in the day. Chris in Colorado
Speaker 1: listening on eight fifty am koa Denversus. I've listened to
Speaker 1: your show quite a few times, and I'm usually driving
Speaker 1: so I don't get to call in. I'd like to
Speaker 1: get on your mailing list for some of the cool
Speaker 1: stuff you talk about. I'm not very tech savvy, but
Speaker 1: you've really helped me quite in a few areas. I
Speaker 1: don't feel so stupid about that stuff anymore. Thanks for
Speaker 1: doing a great job on the show. Rich on tech
Speaker 1: dot TV hit newsletter if you want to sign up.
Speaker 1: Thank you, Doug. I was looking to upgrade my fifteen
Speaker 1: year old MacBook Pro but kept holding off because of
Speaker 1: the prices. Then I heard you talk about the MacBook
Speaker 1: Neo for five hundred ninety nine dollars, and as a
Speaker 1: retired person, that's exactly what I was looking for. Thank
Speaker 1: you so much, Doug. This is why I talk about
Speaker 1: this stuff. Now the MacBook Neo I was going to
Speaker 1: talk about no matter what. But this is why you
Speaker 1: know people sit there in the back, Rich, you recommended
Speaker 1: this or you talk about that. It's like there are
Speaker 1: many people in this world, and everyone has a different want,
Speaker 1: a different need, and so that's why I'm always just
Speaker 1: kind of mentioning as much as humanly possible, because there's
Speaker 1: always someone out there that can use the information. Alex
Speaker 1: is listening in the UK over KFI. I guess on
Speaker 1: the live stream, just following up on the caller asking
Speaker 1: about a Chromebook with an external monitor, keyboard in mouse.
Speaker 1: Many Chromebooks can connect to a monitor using HDMI, USBC,
Speaker 1: or another adapter depending on the model. Most also support
Speaker 1: external keyboards and mice. Because chromebooks often have limited ports,
Speaker 1: you might need a USB hub, though Bluetooth accessories are
Speaker 1: another option. Yeah, I kind of missed the boat on
Speaker 1: that one, Alex, because the caller asked about that and
Speaker 1: I wasn't really sure, but clearly you can. They also
Speaker 1: have those chrome boxes. I guess they're called the almost
Speaker 1: looks like a Mac Mini, but it's a chrome chromoos.
Speaker 1: Norma says in Los Angeles, Hey, Rich just wanted to
Speaker 1: say a big thank you for the useful information you
Speaker 1: share in your newsletters and on TV. I've been following
Speaker 1: you since I retired from the City of Los Angeles
Speaker 1: as a computer systems analysts five years ago. Your updates
Speaker 1: helped keep me up with the latest tech and I
Speaker 1: really appreciate it. Oh well, thank you, Norma. I appreciate that,
Speaker 1: and you know your stuff. If you're a computer systems analyst,
Speaker 1: you probably know more than I do about this stuff.
Speaker 1: Tony hey Rich just wanted to say thanks for recommending
Speaker 1: the Backup SMS app for Android. I installed it on
Speaker 1: my Galaxy S twenty five Ultra and tested both the
Speaker 1: backup and restore features. It worked flawlessly. I liked it
Speaker 1: so much I ended up giving the pro version a review.
Speaker 1: I gave you credit for the recommendation, looking forward to
Speaker 1: the podcast and the newsletter. Thanks again. You're an absolute
Speaker 1: tech gem. Wow, a tech gem. That program is called
Speaker 1: SMS Backup and Restore. So a lot of people want
Speaker 1: to back up their text messages or print them out.
Speaker 1: On Android. It's very easy. On iPhone, not so easy.
Speaker 1: There are apps that can do it, but they are
Speaker 1: third party and they do cost money, so I amazing
Speaker 1: is one of them. And soft oh Reno, they have one.
Speaker 1: I think it's called alt tunes that can do it.
Speaker 1: Let's see that can do it as well. Where is
Speaker 1: it all tunes? Yeah, let's see what else. Moving down
Speaker 1: the list here, Bernie says, hey, Rich, I recently finished
Speaker 1: the Laws of Human Nature book, and I thought it
Speaker 1: was great on many levels. I especially liked how the
Speaker 1: author wove in historical events and people throughout the book.
Speaker 1: I was actually surprised to hear you mention it. Yes,
Speaker 1: I mentioned that in my newsletter that I started listening
Speaker 1: to that book. When a book is really big, like
Speaker 1: the Laws of Human Nature is really like, it's a lot.
Speaker 1: I like to listen to it because it is hefty,
Speaker 1: but I am enjoying it. It's teaching me a lot
Speaker 1: about people. I know all about narcissists. Now Bobo just
Speaker 1: looked up.
Speaker 10: Ye, I'm ancist.
Speaker 1: I got your attention. You're not a narcissist. Believe me,
Speaker 1: you're there's deep narcissists, which is my new favorite word.
Speaker 1: That's when you're truly a narcissist. What I'm not, No,
Speaker 1: you're not.
Speaker 10: No, I'm not I'm too insecure.
Speaker 1: Oh, you're not insecure. Actually, a lot of narcissists are
Speaker 1: deep down. People mistake narcissism for insecurity.
Speaker 10: Maybe I am.
Speaker 1: They mistake insecurity for narcissism.
Speaker 10: Actually, so insecure narcissism.
Speaker 1: Yeah, there you go. You find that couch buddy, uh Rita.
Speaker 1: I put an air tag in my husband's glasses because
Speaker 1: the glasses case because I was constantly hearing have you
Speaker 1: seen my glasses? But it was bulky and I worried
Speaker 1: about it scratching leuns is. I found a glasses case
Speaker 1: called the Spotminders glasses case that has built in tracking
Speaker 1: and works with apples. Find my It looks just like
Speaker 1: a normal case, but you see exactly where your glasses are.
Speaker 1: I can't be the only one dealing with this problem.
Speaker 1: Uh it's funny. Spotminders just sent me a tracker to
Speaker 1: test out for the first time, so I will be
Speaker 1: seeing how their stuff works. But there you go, Spotminders.
Speaker 1: Uh oh, Kim says narcissists are narcissists because they are insecure.
Speaker 1: Oh see, what do we know, Bobo? We don't. We
Speaker 1: just don't know. Uh Less says, I've been listening to
Speaker 1: your radio show since the beginning. I haven't missed an episode.
Speaker 1: First Off, thanks for being so helpful. Are also very entertaining.
Speaker 1: I also have to say I agree with your wife
Speaker 1: that your newsletters can get a bit wordy, but I
Speaker 1: still read them every time. Okay, you know what, Less,
Speaker 1: I'm not even gonna read the rest of yours. I
Speaker 1: want to oh a long time ago. My wife she
Speaker 1: reads my newsletters and she goes, you know, they're a
Speaker 1: little long. I'm like, yeah, I know. I'm giving people
Speaker 1: their money's worth.
Speaker 10: You're breaking it down.
Speaker 1: People understand giving you value. It's called yes. And every
Speaker 1: time I try to sit down, I say, oh, I'm
Speaker 1: gonna make this one short. I can't.
Speaker 10: You can't.
Speaker 1: It's just there's too much to say. Next week I'll
Speaker 1: just send out one line. I'll be like, thanks for reading.
Speaker 10: Was supposed to have our backs, not Chris.
Speaker 1: He wants to less says, I want to share a
Speaker 1: more analog idea for emergency contacts when you're out running
Speaker 1: or working late. I've been using the road I D
Speaker 1: risk band for more than a decade. Has my name, city,
Speaker 1: and my phone numbers for my wife's sons and daughter. Thankfully,
Speaker 1: I've never had an accident but makes me feel more secure.
Speaker 1: Wearing it during workouts might be worth mentioning. Yes, the
Speaker 1: road id risk bands. I have one of these for
Speaker 1: my kids. When they were little and I had them
Speaker 1: on their risks, I was like, oh my gosh, my
Speaker 1: kid went missing, like you know, walks off or whatever,
Speaker 1: Like how did anyone know who they are? And one
Speaker 1: time we did lose my kid, Parker in a pumpkin patch.
Speaker 1: I'm not kidding. We want with our friends. He was
Speaker 1: like one year old and we get to the front
Speaker 1: where we're all checking out with our pumpkins. We have
Speaker 1: all this stuff we're buying and everyone looks around the like,
Speaker 1: do you have Parker?
Speaker 3: No?
Speaker 1: Do you have Parker?
Speaker 16: No?
Speaker 1: Thankfully, they had gates around this pumpkin patch. I think
Speaker 1: this is the first time I'm telling the story, so
Speaker 1: I'm so embarrassed. We were so scared. Oh my gosh,
Speaker 1: that was really bad. Mike, Yeah, it was.
Speaker 2: It was.
Speaker 1: Don't ever let that happen. Don't We found them, thankfully. Mike.
Speaker 1: Just want to say thanks for your emails and your
Speaker 1: radio show Create Information. Thanks for sharing your knowledge. John
Speaker 1: gives a Ham Radio thanks to Just want to say
Speaker 1: thanks for doing rich on Tech, I can always find
Speaker 1: a tidbit or two that's really helpful. You cover so
Speaker 1: many things. I have no idea how to keep track
Speaker 1: of it all, but you do a good job. Seventy
Speaker 1: three seventy three we know is the ham radio slang
Speaker 1: or something like thank you? Probably just butchered that too.
Speaker 1: That's gonna do it for this episode of the show.
Speaker 1: You can find links to everything I mentioned on the website.
Speaker 1: Just go to rich on Tech dot TV. Can find
Speaker 1: me on social media. If you're not following me on Instagram,
Speaker 1: it is at rich on Tech. That is where I
Speaker 1: post all the stuff that I think you should know.
Speaker 1: When it comes to Instagram, it's a lot of lot
Speaker 1: of good stuff there all right. Coming up next week,
Speaker 1: let me take a look. We're gonna be talking about
Speaker 1: the Opal app, which is a way to surf social
Speaker 1: media less. And we've got a cybersecurity expert. Oh, it's
Speaker 1: gonna explain why turning off location services doesn't necessarily stop
Speaker 1: smartphone tracking. Five privacy settings you should change right now.
Speaker 1: Thanks so much for listening. There are so many ways
Speaker 1: you can spend your time. I really do appreciate you
Speaker 1: spending it right here.
Speaker 2: With me.
Speaker 1: One reminder before I go, please do not drive distracted.
Speaker 1: Those texts can wait. If I can do it, you
Speaker 1: can do it. And believe me, I'm bored in my
Speaker 1: car too sometimes and I leave the phone alone. Thanks
Speaker 1: everyone who makes this show possible. Bobo Kim, my name
Speaker 1: is rich Dmiro. I will talk to you real soon