WEBVTT - iPhone’s hidden security update, CSUN assistive tech & scan your phone for spyware (166, March 21, 2026) 0:00:00.120 --> 0:00:03.800 A new iPhone hack can steal nearly everything on your device, 0:00:04.000 --> 0:00:08.200 and you might not even tap anything. The scam so 0:00:08.320 --> 0:00:12.480 convincing even a tech ceo almost fell for it, and 0:00:12.520 --> 0:00:15.200 your house might be online in more places than you think. 0:00:15.280 --> 0:00:18.400 I'll show you how to take those images down, plus 0:00:18.800 --> 0:00:21.960 your tech questions answered. What's going on? I'm Rich DeMuro 0:00:22.160 --> 0:00:25.239 and this is Rich on Tech. This is the show 0:00:25.280 --> 0:00:27.120 where I talk about the tech stuff I think you 0:00:27.120 --> 0:00:29.440 should know about. It's also the place where I answer 0:00:29.680 --> 0:00:34.480 your questions about technology. I believe that tech should be interesting, useful, 0:00:34.640 --> 0:00:38.160 and fun. All Right, here we go, Kim, you're ready. 0:00:38.600 --> 0:00:41.440 Let's open up those phone lines. Triple eight rich one 0:00:41.479 --> 0:00:44.920 O one. That's eight eight eight seven four to two 0:00:45.000 --> 0:00:48.960 four one zero one triple eight rich one O one. 0:00:49.400 --> 0:00:50.960 Give me a call. If you have a question about 0:00:51.000 --> 0:00:55.400 technology or need some tech advice. Email is also open. 0:00:55.840 --> 0:00:59.279 Just go to Rich on tech dot tv and hit 0:00:59.400 --> 0:01:05.800 contact Rich on tech dot tv and hit contact All right, Guests, 0:01:05.959 --> 0:01:09.640 this week, we've got highlights from the forty first Annual 0:01:10.000 --> 0:01:15.760 seasun Assistive Technology Conference. We've got Rita Shi from Wirecutter. 0:01:15.920 --> 0:01:18.360 She's going to talk about this standout tech from their 0:01:18.400 --> 0:01:22.160 new Best New Picks list, and later in the show, 0:01:22.200 --> 0:01:25.880 Patricia Egger from a Proton is going to explain the 0:01:25.880 --> 0:01:31.000 company's new born private initiative, basically helping you reserve an 0:01:31.040 --> 0:01:35.000 email address for your kid that's private and secure from 0:01:35.120 --> 0:01:39.880 day one. Well, I hope you're having a fantastic day. 0:01:40.880 --> 0:01:43.039 My name is rich Demiro. Thanks so much for joining 0:01:43.040 --> 0:01:45.840 me on the show. We got a lot planned for you, 0:01:45.920 --> 0:01:48.440 but I figured I would start with this because it's 0:01:48.520 --> 0:01:51.240 kind of unique. It's something we don't typically see on 0:01:51.280 --> 0:01:55.440 the iPhone in a widespread way, but security researchers uncovered 0:01:55.480 --> 0:02:01.200 a powerful new iPhone hacking tool called dark Sword. Dark Sword, 0:02:01.360 --> 0:02:04.240 just one swath and your phone could be leveled. This 0:02:04.280 --> 0:02:06.520 one's a big deal because it's not your typical scam 0:02:06.680 --> 0:02:11.440 or app. It's a series of exploits that's basically vulnerabilities 0:02:11.440 --> 0:02:14.120 that can take over your phone. Now, before you get 0:02:14.160 --> 0:02:16.959 to crazy and all this stuff, I will tell you 0:02:17.320 --> 0:02:21.960 this mostly affects older devices running older software, So I'm 0:02:21.960 --> 0:02:23.760 not trying to scare you here. I'm just trying to 0:02:23.760 --> 0:02:27.320 explain the kind of scary new future that we live 0:02:27.360 --> 0:02:30.160 in already, because we don't typically see this kind of 0:02:30.160 --> 0:02:32.600 stuff for the iPhone. Now, in some cases, the way 0:02:32.639 --> 0:02:35.239 this works, you literally just have to visit a website 0:02:35.480 --> 0:02:37.520 and that could trigger the attack. So if the website 0:02:37.560 --> 0:02:42.880 is compromised, that's it, and then attackers can access messages, photos, passwords, 0:02:43.280 --> 0:02:46.600 crypto wallets, basically everything on your device, which is kind 0:02:46.639 --> 0:02:48.200 of news to me because I thought that everything on 0:02:48.240 --> 0:02:50.400 the iPhone was sort of like sandbox. I didn't think 0:02:50.400 --> 0:02:54.400 that that was possible. And this attack has been global. 0:02:54.440 --> 0:02:58.840 They've had attack spotted in places like Ukraine, Saudi Arabia, Turkey, Malaysia. 0:02:59.600 --> 0:03:03.840 And what's different here is that typically we see iPhone 0:03:03.919 --> 0:03:07.720 exploits target high profile individuals, right, I always say heads 0:03:07.720 --> 0:03:11.519 of state, journalists, people like that. Right, They're highly targeted. 0:03:11.840 --> 0:03:14.520 But this tool could be used much more broadly. And 0:03:14.560 --> 0:03:16.840 that's what's scary about it. Someone might download it and 0:03:16.880 --> 0:03:18.440 just say, all right, let's just try to get a 0:03:18.440 --> 0:03:21.640 whole bunch of people. The other thing is that it 0:03:21.760 --> 0:03:25.320 is very tough to detect. So the good news is 0:03:25.360 --> 0:03:28.320 Apple's already patched the vulnerabilities, as they quickly do with 0:03:28.360 --> 0:03:31.079 these types of issues. But if you have a phone 0:03:31.440 --> 0:03:35.400 that is running iOS eighteen and you have not updated 0:03:35.440 --> 0:03:38.360 it to the latest security patch. Do that now. 0:03:38.600 --> 0:03:38.760 Now. 0:03:38.760 --> 0:03:41.360 If you're on iOS twenty six, you're already fine, but 0:03:41.440 --> 0:03:43.800 iOS eighteen is still being run on about twenty percent 0:03:43.800 --> 0:03:46.720 of phones. So the big takeaway today if you do 0:03:46.760 --> 0:03:49.320 one thing, update your phone right now to the latest 0:03:49.320 --> 0:03:53.520 iOS or at least get the latest iOS eighteen security patch. 0:03:53.600 --> 0:03:57.560 Because Apple, with this latest update to the iPhone the 0:03:57.600 --> 0:04:01.200 operating system, they kind of split where you can stay 0:04:01.200 --> 0:04:04.600 on the old operating system but still get critical security updates. 0:04:04.880 --> 0:04:06.960 So if you don't want your phone to change very much, 0:04:07.160 --> 0:04:08.960 they'll do that for a while. They haven't said how 0:04:08.960 --> 0:04:10.320 long they're going to do that, but they're doing it 0:04:10.360 --> 0:04:13.640 at least right now. You can also enable lockdown mode 0:04:13.680 --> 0:04:15.960 for extra protection. So if you're a high risk target, 0:04:16.240 --> 0:04:18.840 you're a CEO of a company, you are a very 0:04:18.880 --> 0:04:21.679 prominent journalist, like I said, you're a head of state, 0:04:22.120 --> 0:04:25.440 you probably want to enable this lockdown mode. And this 0:04:25.520 --> 0:04:29.440 is a really strict way of operating your device. So 0:04:30.680 --> 0:04:35.760 for instance, for messages, all attachments are blocked right, so images, video, audio, 0:04:36.200 --> 0:04:38.360 link previews, those are not going to be available. If 0:04:38.360 --> 0:04:41.520 you're doing this web browsing, they're going to block certain 0:04:41.920 --> 0:04:45.039 web technologies, right, So some websites you're not going to 0:04:45.080 --> 0:04:47.760 load properly. They're not going to function properly. But again, 0:04:48.160 --> 0:04:52.640 it's to keep these exploits from happening. FaceTime incoming FaceTime 0:04:52.680 --> 0:04:55.719 calls are blocked unless you previously called that person or 0:04:55.760 --> 0:04:59.920 had contact with them in the past thirty days. That's interesting. Photos. 0:05:00.000 --> 0:05:03.560 When you share photos, location information is excluded. They should 0:05:03.560 --> 0:05:05.800 do that for everyone. By the way, Apple, when you 0:05:05.839 --> 0:05:08.480 share a photo, there is no reason that location information 0:05:08.600 --> 0:05:10.760 needs to be included in there, So let's just make 0:05:10.760 --> 0:05:14.839 that for everyone. Device connections. To connect to an iPad 0:05:14.920 --> 0:05:18.360 or an iPhone, to connect those to another accessory or 0:05:18.400 --> 0:05:20.760 a computer, you have to unlock your device. That's smart. 0:05:20.800 --> 0:05:24.960 That should be standard too. Your device will automatically join 0:05:25.040 --> 0:05:29.799 non secure Wi Fi networks and configuration profiles can't be installed. 0:05:30.160 --> 0:05:33.920 So that is lockdown mode, very very secure way of 0:05:34.000 --> 0:05:37.040 operating an iPhone. Not everyone needs it, but a lot 0:05:37.120 --> 0:05:39.200 of people are toggling that on because it does give 0:05:39.200 --> 0:05:41.880 you that extra protection. But I think this shows that 0:05:41.920 --> 0:05:44.760 the iPhone is not bulletproof. You have to keep your 0:05:44.760 --> 0:05:47.920 device updated. That is the most important takeaway here. Now, 0:05:48.000 --> 0:05:51.440 one thing I mentioned on my Instagram. This week is 0:05:51.480 --> 0:05:55.000 that Apple did a new type of update, an update 0:05:55.000 --> 0:05:57.520 in a place that you might not typically look. I've 0:05:57.560 --> 0:06:00.520 never seen this before. So if you go to Settings, 0:06:01.279 --> 0:06:04.880 Privacy and Security, scroll all the way down to what's 0:06:04.920 --> 0:06:09.400 called background Security Improvements. Apple released this new security update 0:06:09.440 --> 0:06:12.800 called iOS twenty six point three point one A. We've 0:06:12.839 --> 0:06:15.279 never seen an a security update. This is a brand 0:06:15.279 --> 0:06:20.640 new thing. So again Settings, Privacy and Security, Background Security Improvements, 0:06:20.680 --> 0:06:24.440 you'll see a little update there. It should automatically install eventually, 0:06:24.480 --> 0:06:26.080 but if you want to install it right now, you 0:06:26.120 --> 0:06:28.479 can tap install and you can find that on my 0:06:28.600 --> 0:06:31.560 Instagram at richon Tech. I've got the instructions on that. 0:06:32.320 --> 0:06:34.560 There's also an app that you might want to download. 0:06:34.600 --> 0:06:37.440 This can actually scan your iPhone for signs of spyware. 0:06:37.520 --> 0:06:42.440 It's completely free. It's called I Verify I Verify, and 0:06:42.480 --> 0:06:46.800 it's actually called I Verify Basic, so that's what it's 0:06:46.839 --> 0:06:48.480 called when you look it up in the app store, 0:06:49.000 --> 0:06:52.440 I Verified Basic. It is free. It'll scan your phone 0:06:52.520 --> 0:06:55.360 for any sorts of malware or spyware, which I think 0:06:55.400 --> 0:06:58.480 is really smart to do. I did scan mine. It's 0:06:58.480 --> 0:07:01.400 also available for Android, but the thing about Android is 0:07:01.440 --> 0:07:03.520 for some reason they're charging ninety nine cents. I'm not 0:07:03.560 --> 0:07:06.839 sure why, but I downloaded on my Android just to 0:07:06.880 --> 0:07:09.120 be safe as well. And by the way, if you're 0:07:09.120 --> 0:07:12.280 on Android, if you're on Samsung, there are three places 0:07:12.480 --> 0:07:15.000 you want to look to update your phone. So you 0:07:15.000 --> 0:07:17.160 want to look at the Google Play Store, update your 0:07:17.200 --> 0:07:20.920 apps there. Then you want to do your operating system update, 0:07:21.040 --> 0:07:23.640 so you can go and look there for your operating system. 0:07:23.960 --> 0:07:26.920 And then you also want to do the Galaxy Store. 0:07:27.120 --> 0:07:29.760 Don't forget about that one. Galaxy Store is also a 0:07:29.760 --> 0:07:31.480 place you want to update because they may have some 0:07:31.600 --> 0:07:34.920 updates as well. Oh, there's actually four. Then you have 0:07:35.000 --> 0:07:38.280 the Google Play System Update. So if you go into Settings, 0:07:38.640 --> 0:07:43.080 Security and Privacy under updates, you'll see it says Google 0:07:43.240 --> 0:07:47.000 Play System Update. You also want to check there because 0:07:47.040 --> 0:07:49.560 Google typically oh and look at that, I need an update. 0:07:49.760 --> 0:07:52.640 So Google will typically put updates through there as well. 0:07:53.080 --> 0:07:55.160 So a lot of places to look for updates on 0:07:55.200 --> 0:07:57.880 your phone. Make sure you update them. That is very 0:07:58.080 --> 0:08:03.000 very important. Real quick. A little note of irony this 0:08:03.080 --> 0:08:07.160 week or the company that helps protect your identity just 0:08:07.280 --> 0:08:10.600 confirmed a data breach impacting about nine hundred thousand people. 0:08:10.680 --> 0:08:13.520 I was one of them, all my little you know, 0:08:14.080 --> 0:08:18.400 personal information, all the dark web monitoring systems that I have. 0:08:18.480 --> 0:08:20.600 They all sent me an email this week saying, rich, 0:08:20.600 --> 0:08:25.520 your information's out there, mostly contact information, names, email addresses 0:08:25.600 --> 0:08:28.679 some cases, phone numbers, and home addresses. The good news 0:08:28.720 --> 0:08:32.040 is this did not include social security numbers, passwords, or 0:08:32.080 --> 0:08:35.600 financial information, so that's the good news. But the bad 0:08:35.640 --> 0:08:38.200 news is this is a company that is that people 0:08:38.240 --> 0:08:40.640 are paying to protect their identity and they had a 0:08:40.720 --> 0:08:43.199 data breach and guess how it happened. One of their 0:08:43.200 --> 0:08:46.959 employees was tricked into giving access to one of their 0:08:47.240 --> 0:08:50.240 behind the scenes systems over the phone. Someone called them 0:08:50.240 --> 0:08:51.880 and I don't know what they said on a phone call, 0:08:51.920 --> 0:08:54.760 but they somehow convinced them to give them access. So 0:08:54.760 --> 0:08:58.319 they grabbed about twelve gigabytes of data before it took 0:08:58.360 --> 0:09:01.119 about an hour for the company to really uh oh 0:09:01.160 --> 0:09:04.240 and they stopped them. But still, what do you you 0:09:04.280 --> 0:09:06.079 have to be on lookout for, like any sort of 0:09:06.120 --> 0:09:09.520 phishing emails or texts pretending to be AURA or other 0:09:09.559 --> 0:09:12.520 services at this point because they could be highly targeted 0:09:12.520 --> 0:09:17.320 to you and also customized with your information. So bottom line, 0:09:17.320 --> 0:09:20.679 no financial data was taken here, but your contact info 0:09:20.800 --> 0:09:23.600 could be used for more targeted scams. It's probably stuff 0:09:23.600 --> 0:09:26.679 that's already out there, but since it's fresh, hackers get 0:09:26.679 --> 0:09:28.640 their hands on it and they start to use it again. 0:09:28.679 --> 0:09:31.360 So just be aware of that. All right. We got 0:09:31.400 --> 0:09:33.679 a lot to talk about on the show eight eight 0:09:33.679 --> 0:09:36.520 eight rich one oh one eight eight eight seven four 0:09:36.640 --> 0:09:39.920 two four one zero one. Once again the website rich 0:09:40.040 --> 0:09:42.840 on Tech dot tv. I will link up that app 0:09:42.880 --> 0:09:45.959 I mentioned, the Iverify app, and I'll also link up 0:09:46.440 --> 0:09:49.080 everything you need to know about that iPhone security update 0:09:49.440 --> 0:09:54.280 and uh that iPhone dark Sword malware. All right, Uh, 0:09:54.640 --> 0:10:07.120 we'll be back in just a little bit. Welcome back 0:10:07.160 --> 0:10:09.720 to rich on Tech. Rich DeMuro here hanging out with you, 0:10:09.840 --> 0:10:13.600 talking technology, triple eight rich one O one eight eight 0:10:13.600 --> 0:10:18.600 eight seven four to two four one zero one. Let's 0:10:18.600 --> 0:10:23.280 go to Gary in Uh is it Indio, California? 0:10:24.480 --> 0:10:25.160 Yes, it is. 0:10:25.480 --> 0:10:26.360 Welcome to the show. 0:10:27.400 --> 0:10:27.880 I thanks. 0:10:29.760 --> 0:10:31.840 I don't know if you have any of the information up, 0:10:32.200 --> 0:10:37.280 but I have a a brother's printer or a wireless 0:10:37.320 --> 0:10:40.559 one and I want to hook it up to my laptop. 0:10:41.559 --> 0:10:47.760 And my modem is an Ero that the Frontier replaced 0:10:47.960 --> 0:10:48.360 with it. 0:10:48.679 --> 0:10:50.280 Oh wow, they're giving out. 0:10:51.800 --> 0:10:57.040 It doesn't have a WPS button to push to uh 0:10:57.280 --> 0:10:57.920 think it to. 0:10:59.520 --> 0:10:59.960 Wi Fi. 0:11:01.120 --> 0:11:04.280 Yes, so I know exactly the printer you have because 0:11:04.280 --> 0:11:08.560 I had that printer for many years, and I believe WPS, 0:11:08.640 --> 0:11:12.200 which stands for Wi Fi Protected Setup, that is a 0:11:12.360 --> 0:11:14.880 very outdated protocol at this point. And it used to 0:11:14.960 --> 0:11:17.160 be the easiest way to connect your gadgets because you 0:11:17.200 --> 0:11:21.800 would basically put your your router into a receiving mode 0:11:22.200 --> 0:11:23.960 and then you would just tap the button on your 0:11:24.040 --> 0:11:28.200 device and they would pair up. But apparently some someone 0:11:28.240 --> 0:11:30.480 that's much smarter than me decided that that is not 0:11:30.559 --> 0:11:34.880 a good system anymore, so they stopped putting it in there. 0:11:34.920 --> 0:11:37.720 And believe me, I had that printer for many many years. 0:11:37.800 --> 0:11:39.680 I went through many routers, and all of a sudden 0:11:39.720 --> 0:11:41.360 they stopped shipping with that feature, and I was like, 0:11:41.400 --> 0:11:43.360 wait a second, am I missing something? This was like 0:11:43.360 --> 0:11:47.160 the easiest way to do things. So you are going 0:11:47.200 --> 0:11:49.760 to have to set up this this printer the old 0:11:49.760 --> 0:11:52.520 fashioned way, which is by linking it to the network. 0:11:52.880 --> 0:11:54.800 Do you are you not seeing the network or is 0:11:54.840 --> 0:11:56.680 it just it's kind of a pain right because that brother, 0:11:56.760 --> 0:11:59.600 it's like there's no there's no like easy way to 0:11:59.600 --> 0:12:01.480 do that, right, Like I remember, you have to do 0:12:01.760 --> 0:12:03.600 something kind of silly to get that connected. 0:12:04.280 --> 0:12:07.800 Yeah, there's no no screen or anything. 0:12:07.840 --> 0:12:10.280 Yeah, there's no screen, that's right. So and I'm trying 0:12:10.280 --> 0:12:12.559 to remember the system for it, and I think it 0:12:12.600 --> 0:12:16.240 was like I don't remember what it was. But it's 0:12:16.280 --> 0:12:18.560 a little bit convoluted. But you can do it. And 0:12:18.720 --> 0:12:20.360 thankfully you only have to do it like once a 0:12:20.480 --> 0:12:24.640 year or once like every ten years or something for you. 0:12:24.720 --> 0:12:26.880 So do you have you have access to the instruction 0:12:26.960 --> 0:12:31.160 book of that brother? You can find that online probably, yeah, okay. 0:12:32.000 --> 0:12:34.760 The only the only tip I would give you is 0:12:35.400 --> 0:12:38.400 you may want to switch your euro router. Do you 0:12:38.400 --> 0:12:39.720 have the euro app downloaded? 0:12:41.600 --> 0:12:45.160 I don't think so. When I called Frontier about if, 0:12:45.160 --> 0:12:48.520 they said they would give me an older, an older 0:12:48.600 --> 0:12:50.240 router back if I want it. 0:12:50.440 --> 0:12:52.240 Okay, Well, I mean I don't know if I would 0:12:52.240 --> 0:12:56.080 do that. But inside, if you if you can download 0:12:56.080 --> 0:12:58.720 the euro app and link up, which I'm sure you could, 0:12:59.040 --> 0:13:02.120 there is a system or there is an option under 0:13:02.120 --> 0:13:06.080 settings let's see here, which is okay. So if you 0:13:06.080 --> 0:13:09.640 go under settings and it says advanced Networking, it says 0:13:09.640 --> 0:13:14.760 euro simple. Nope, that's not a hold on, there is 0:13:14.800 --> 0:13:19.120 a way to Oh, I'm trying to look where this is? 0:13:19.440 --> 0:13:24.800 Uh oh DHC okay, ip ISP settings, Okay, there is 0:13:24.840 --> 0:13:27.480 a there's now I'm not finding the setting here. There 0:13:27.520 --> 0:13:30.280 is a troubleshooting there it is. Okay, So if you 0:13:30.320 --> 0:13:32.920 go into trouble shooting and then it says my device 0:13:33.320 --> 0:13:36.800 won't connect, you can say my device is two point 0:13:36.800 --> 0:13:41.000 four gigaherts only, and it will basically turn off the 0:13:41.120 --> 0:13:44.320 five gigaherts and six gigaherts networks just for a couple 0:13:44.360 --> 0:13:46.120 of minutes while you connect. I think it's like ten 0:13:46.160 --> 0:13:48.680 minutes to give that printer a little bit of time 0:13:48.720 --> 0:13:51.480 to connect to that two point four gigahertz network and 0:13:51.520 --> 0:13:53.680 then it will be smooth selling from there on out. 0:13:54.679 --> 0:13:58.360 Okay, great, all right, that a shot. Who thanks for 0:13:58.400 --> 0:13:59.040 the help. 0:13:58.920 --> 0:14:02.839 All right, Gary, thanks for the call today from indiouh yeah, 0:14:02.880 --> 0:14:05.240 that's uh, that's you know. I say, we don't do 0:14:05.280 --> 0:14:07.720 printer questions on this show, but we end up doing 0:14:07.760 --> 0:14:12.680 a printer question every single time, so it just seems 0:14:12.679 --> 0:14:15.800 to happen. Eighty eight rich one oh one eight eight 0:14:15.840 --> 0:14:19.720 eight seven four to two four one zero one. Uh, 0:14:19.880 --> 0:14:22.920 let's see here This story is kind of we were 0:14:22.920 --> 0:14:25.440 talking about scams in the UH in the first you know, 0:14:25.520 --> 0:14:29.200 like that basically that Aura app had gotten someone got 0:14:29.240 --> 0:14:32.040 tricked into handing over access to one of their corporate 0:14:32.080 --> 0:14:34.200 systems and they got a whole bunch of data taken. 0:14:34.760 --> 0:14:37.880 This new scam comes from Matt Mullenwegg. He is the 0:14:38.200 --> 0:14:41.200 CEO of WordPress, so very tech savvy guy. He wrote 0:14:41.200 --> 0:14:45.240 a blog post that said this scam that attacked him 0:14:45.320 --> 0:14:48.000 almost got him. So here's how it happens, so you 0:14:48.000 --> 0:14:50.880 can watch out for this. UH. Basically, he's just sitting 0:14:50.880 --> 0:14:52.760 there mining his own business and all of a sudden, 0:14:52.840 --> 0:14:56.320 all of his Apple devices start lighting up with notifications, 0:14:57.160 --> 0:15:00.880 password reset notifications. His iPhone is Apple, his Mac all 0:15:00.920 --> 0:15:04.000 at once. Now that's step one of the scam. As 0:15:04.000 --> 0:15:07.080 he explains, it overwhelm you and make you think your 0:15:07.720 --> 0:15:12.160 account is under attack. Okay, the scammers did something really clever. 0:15:12.400 --> 0:15:16.320 They basically contacted Apple Support pretending to be him and 0:15:16.480 --> 0:15:19.080 opened up a real support case. Now this is a 0:15:19.080 --> 0:15:21.160 public guy, so they were able to kind of piece 0:15:21.200 --> 0:15:25.280 together some information about him, call the Apple support, open 0:15:25.400 --> 0:15:29.560 up that support case, and that sent real Apple emails 0:15:30.400 --> 0:15:34.360 from Apple servers to his email address, so they didn't 0:15:34.360 --> 0:15:36.560 go to spam. And you know how, I tell you, hey, 0:15:36.600 --> 0:15:38.960 check the email address, make sure it's legitimate. These were 0:15:39.320 --> 0:15:41.280 so your spidey sense would not go up right now, 0:15:41.360 --> 0:15:43.400 if your person sitting at home, you go, oh my gosh, 0:15:43.600 --> 0:15:46.680 I'm under attack. I'm getting all these password resets. Now, 0:15:46.680 --> 0:15:49.920 I got an email from Apple. Next, and this was 0:15:49.960 --> 0:15:53.240 the part that was really interesting. He gets a phone 0:15:53.240 --> 0:15:56.600 call from quote unquote Apple Support, and the guy sounds 0:15:56.600 --> 0:15:59.320 pretty good. He's calm, he's knowledgeable. They even chitchatted about 0:15:59.360 --> 0:16:01.960 security advice, saying, hey, you know, you need to lock 0:16:02.000 --> 0:16:05.720 this stuff down. And at first he didn't necessarily know 0:16:05.760 --> 0:16:07.800 this was fake, but then I think he realized it was. 0:16:08.360 --> 0:16:12.000 And so here's when the trap happened. They texted Matt 0:16:12.080 --> 0:16:15.720 a link to quote unquote fix the issue, and inside 0:16:15.720 --> 0:16:18.440 that link, this was the fake website that was actually 0:16:18.480 --> 0:16:22.040 trying to steal his information. So the fake website even 0:16:22.040 --> 0:16:25.680 showed that real case ID from that Apple support page. 0:16:26.160 --> 0:16:30.000 That or there's Apple support emails. So he knew immediately 0:16:30.000 --> 0:16:32.040 this was fake, and he told the guy. He called 0:16:32.080 --> 0:16:34.680 him out, and what do you think happened? Immediately the 0:16:34.720 --> 0:16:37.480 person hung up. So the key takeaway here Apple is 0:16:37.520 --> 0:16:39.840 not going to call you out of the blue to 0:16:40.000 --> 0:16:42.560 ask you about your account security or to help you. 0:16:43.200 --> 0:16:46.120 Never tap links and text or emails for account security. 0:16:46.440 --> 0:16:49.600 Always go directly to your settings or Apple dot com yourself. 0:16:49.920 --> 0:16:53.120 This stuff is getting out of control. It's getting really bad. 0:16:53.560 --> 0:16:56.680 And remember my little tip I told you weeks ago. 0:16:57.160 --> 0:17:00.920 There is a call recording functionality on every phone right now. 0:17:01.080 --> 0:17:03.920 Samsung's got it, Pixels got it, so does the iPhone. 0:17:04.160 --> 0:17:07.000 And when you enable that call recording, it says this 0:17:07.080 --> 0:17:10.120 call maybe this call is being recorded. Those scammers will 0:17:10.119 --> 0:17:13.159 hang up instantly when they hear that, So just toggle 0:17:13.200 --> 0:17:15.280 on the call recording when you think you got a scammer. 0:17:15.480 --> 0:17:18.320 That's a great way of knowing if they're real or fake, 0:17:18.440 --> 0:17:20.879 because the fake ones are gonna hang up instantly. They 0:17:20.880 --> 0:17:23.280 don't want to be recorded, all right? Eight eight eight 0:17:23.520 --> 0:17:25.960 rich one on one eight eight seven four to two 0:17:26.040 --> 0:17:28.880 four one zero one. Back with the CSUN Assistive Tech 0:17:28.920 --> 0:17:30.040 Conference after. 0:17:29.800 --> 0:17:32.960 This in exwell Haul. 0:17:33.160 --> 0:17:35.840 Welcome back to rich On Tech. Rich DeMuro here hanging 0:17:35.880 --> 0:17:39.080 out with you, talking technology triple eight rich one o 0:17:39.200 --> 0:17:41.560 one eight eight eight seven four to two four one 0:17:41.720 --> 0:17:45.879 zero one. The website is rich on tech dot TV. 0:17:46.359 --> 0:17:48.440 We'll get back to those phone lines in just a moment. 0:17:48.440 --> 0:17:50.560 But this week I spent some time at one of 0:17:50.640 --> 0:17:53.000 the actually it was last week at one of the 0:17:53.000 --> 0:17:55.720 biggest accessibility tech shows in the world. It is the 0:17:55.920 --> 0:17:59.920 CSUN Assistive Technology Conference in Anaheim, and today, I'm sure 0:18:00.119 --> 0:18:02.359 some of the most impressive things I saw. 0:18:03.040 --> 0:18:06.439 Hi, I'm Julia Santiago and the managing director for the 0:18:06.680 --> 0:18:09.760 SEASUN Center Home Disabilities and we're the hosts of the 0:18:09.800 --> 0:18:11.840 annual c sent IS System Technology Conference. 0:18:12.119 --> 0:18:14.800 So tell me about this SEASUN Assistive Technology Conference. What 0:18:14.920 --> 0:18:16.120 is this conference all about? 0:18:16.680 --> 0:18:19.639 Well, we're an accessibility conference and the system of technology, 0:18:19.720 --> 0:18:24.439 so technology for people with disabilities. We run the full 0:18:24.680 --> 0:18:28.440 diverse gamut on disability and types of disability and types 0:18:28.480 --> 0:18:29.359 of technology. 0:18:29.680 --> 0:18:30.320 We have about one. 0:18:30.320 --> 0:18:34.520 Hundred and thirty exhibitors and they're showcasing products and services 0:18:34.640 --> 0:18:39.359 really intended to help eliminate barriers and increase access for 0:18:39.400 --> 0:18:40.400 people with disabilities. 0:18:41.000 --> 0:18:43.440 How does that evolve over the years because of technology, 0:18:43.800 --> 0:18:44.000 you know. 0:18:44.119 --> 0:18:45.520 It's it's quite a bit. 0:18:46.240 --> 0:18:48.920 This is our forty first conference and so if you 0:18:48.960 --> 0:18:53.160 can imagine over forty one years, a lot of technological advancements. 0:18:53.760 --> 0:18:56.560 I would say the biggest change that we're seeing out 0:18:56.560 --> 0:18:58.880 want to say change, but the biggest focus that we're 0:18:58.880 --> 0:19:01.639 now seeing is have an AI. A lot of AI 0:19:01.840 --> 0:19:04.560 types of products and services, but there's a lot of 0:19:04.640 --> 0:19:07.440 just in terms of the development of AI and its 0:19:07.560 --> 0:19:11.680 use in accessibility as a pretty large focus this year. 0:19:12.359 --> 0:19:14.760 And what's the benefit of all this The. 0:19:14.800 --> 0:19:18.119 Impact, I think is is really it's what our mission is. 0:19:18.160 --> 0:19:22.000 That our mission is to make an inclusive world without 0:19:22.119 --> 0:19:26.359 any barriers to anyone and so that people can participate 0:19:26.400 --> 0:19:28.080 in their lives to the fullest success. 0:19:29.560 --> 0:19:33.120 My name is hand Jurgen Weiberg and I'm the bounder of. 0:19:33.080 --> 0:19:35.800 Be my Eyes. How'd you come up with this idea? 0:19:36.680 --> 0:19:40.160 Well, being blind myself, it was pretty straightforward. 0:19:41.080 --> 0:19:45.920 And the short story is that one day I met 0:19:46.560 --> 0:19:49.000 a guy and he was telling me he was using 0:19:49.200 --> 0:19:52.800 FaceTime and then he said, but I always have to 0:19:52.880 --> 0:19:56.440 think about who to call. And then I was thinking, oh, 0:19:56.520 --> 0:19:59.199 maybe we can make a group you can call. So 0:19:59.280 --> 0:20:01.879 that was kind of how I got into through all this. 0:20:02.400 --> 0:20:04.920 And yeah, it's a long story, but well that's how 0:20:04.960 --> 0:20:05.480 it started. 0:20:06.000 --> 0:20:08.320 And that's amazing though, so and The idea now is 0:20:08.320 --> 0:20:11.480 that you have the world on call. 0:20:12.280 --> 0:20:16.760 Within the last few days, we have reached two milestones. 0:20:17.280 --> 0:20:20.960 One is that we now have one million blinds and 0:20:21.000 --> 0:20:24.320 low reaching people signed up for Being My Eyes and 0:20:24.359 --> 0:20:27.960 we have ten million volunteers all over the world. 0:20:28.960 --> 0:20:31.960 You can get assistance in one hundred and eighty five 0:20:32.119 --> 0:20:37.080 different languages and no matter where in the world you are, 0:20:37.280 --> 0:20:40.480 if you have access to the Internet, you can get 0:20:40.600 --> 0:20:44.000 assistance from Be my Eyes in whatever language this week. 0:20:44.080 --> 0:20:46.920 So what's next for Me my Eyes? Is there any 0:20:46.960 --> 0:20:49.040 improvement to the service you'd like to see? Is there 0:20:49.080 --> 0:20:52.160 anything that you like to change or moving forward here? 0:20:52.320 --> 0:20:52.960 Yeah, we have. 0:20:53.720 --> 0:20:59.440 We have just launched a Be my Eyes workplace product. 0:21:00.119 --> 0:21:06.439 The unemployment rate among blind people is like seventy seven zero, 0:21:07.080 --> 0:21:12.720 which is kind of insane, and we hope that Be 0:21:12.880 --> 0:21:13.880 my Eyes work. 0:21:13.760 --> 0:21:19.240 Boat, which is a laptop program where. 0:21:20.560 --> 0:21:22.680 If you have a job or you're seeking a job, 0:21:22.840 --> 0:21:23.400 but say you. 0:21:23.359 --> 0:21:26.200 Have a job, and then most likely at some point 0:21:26.240 --> 0:21:29.960 you will get a PDF file that is not accessible, 0:21:30.720 --> 0:21:34.160 but then you hit two keys and then you will 0:21:34.240 --> 0:21:37.840 have a description. If that's not enough, you can first 0:21:37.880 --> 0:21:41.320 on two other keys and you can connect your computer 0:21:41.480 --> 0:21:45.439 with a colleague. The colleague can see your screen. You 0:21:45.480 --> 0:21:49.800 can even have a colleague take over your computer to 0:21:49.960 --> 0:21:52.760 help you do something so you are up and running again. 0:21:53.240 --> 0:21:57.639 Our hope is that this will benefit blind people in 0:21:57.760 --> 0:22:02.320 job situations and make it more more accessible shoes to. 0:22:02.320 --> 0:22:03.679 Be in the job market. 0:22:04.359 --> 0:22:07.440 The company name is Luna from the Netherlands and your name. 0:22:07.560 --> 0:22:09.840 My name is Pierre Pierre Kegels, and I'm their business 0:22:09.840 --> 0:22:11.280 the director of business development. 0:22:11.480 --> 0:22:14.080 When he's shown off here, we have a new. 0:22:13.920 --> 0:22:16.280 Pair of glasses which we have developed for people who 0:22:16.280 --> 0:22:19.040 are ny blind. So our main target audience will be 0:22:19.080 --> 0:22:21.520 people with our P that tend to become completely blind 0:22:21.560 --> 0:22:23.760 after dark. So what we do is we have a 0:22:23.760 --> 0:22:26.800 pair of glasses with a very light sensitive camera in here, 0:22:27.600 --> 0:22:30.360 and everything that the camera sees is being displayed inside 0:22:30.359 --> 0:22:34.360 the glass but brighter. So when people wear them at night, 0:22:34.800 --> 0:22:37.720 it's like you switched on a light. So people get 0:22:37.720 --> 0:22:41.119 their autonomy again and co out by their selves to 0:22:41.160 --> 0:22:44.000 a restaurant. Even inside a restaurant, they don't have to 0:22:44.000 --> 0:22:46.280 ask somebody else to walk with them to the restroom. 0:22:46.440 --> 0:22:49.120 They can find it by themselves. Our CEO, he has 0:22:49.160 --> 0:22:51.920 our P himselves and at the age of thirty. He 0:22:52.080 --> 0:22:54.399 just thought, I don't want to be the one having 0:22:54.400 --> 0:22:56.359 to ask the rest of my life somebody to help me. 0:22:56.560 --> 0:22:58.760 I want to have I want to have a device 0:22:58.760 --> 0:23:01.080 that really helps me. And if it helps me, it. 0:23:01.000 --> 0:23:02.119 Helps a lot a lot of people. 0:23:02.440 --> 0:23:05.159 And price point almost five thousand dollars. 0:23:05.440 --> 0:23:06.879 And what do you think of that price point for 0:23:07.000 --> 0:23:07.639 something like this. 0:23:08.520 --> 0:23:10.600 Well, based on the fact that half of our pre 0:23:10.760 --> 0:23:17.040 orders are from the US, people are willing to pay 0:23:17.160 --> 0:23:18.919 for their autonomy. 0:23:19.960 --> 0:23:22.720 The name of the company is Mesmo Technologies, and my 0:23:22.800 --> 0:23:25.920 name is John Gray, and I'm the director of business Development, 0:23:26.200 --> 0:23:28.639 and we have a brand new product called Bridge, and 0:23:28.800 --> 0:23:33.119 Bridge provides real time captioning for businesses in the workplace. 0:23:33.200 --> 0:23:35.440 So if you have hearing loss like myself, I've got 0:23:35.480 --> 0:23:37.680 my hearing aids in and I'm in the workplace and 0:23:37.720 --> 0:23:41.040 I have just a traditional desk phone or a computer. However, 0:23:41.200 --> 0:23:44.800 you take phone calls, the problem is they can't provide captioning. 0:23:44.840 --> 0:23:48.239 So I struggle on a phone call to know what's happening, right, 0:23:48.280 --> 0:23:50.840 I can't hear it. But with the Bridge unit, I 0:23:50.880 --> 0:23:53.000 can connect it to any desk phone or computer and 0:23:53.040 --> 0:23:56.280 it provides me real time captioning just like this on 0:23:56.359 --> 0:23:59.040 the phone call, so I can read everything that you're saying. 0:23:59.480 --> 0:24:02.560 So from an accessibility point of view, it's wonderful because 0:24:02.640 --> 0:24:05.800 then I don't know, I'm not at a disadvantage at work. 0:24:05.960 --> 0:24:08.520 Right, what do you make of the advancements we've seen 0:24:08.560 --> 0:24:10.040 in this technology? It's amazing. 0:24:10.080 --> 0:24:12.439 If you had asked me ten years ago, could AI 0:24:13.160 --> 0:24:15.880 be using could be doing this captioning this? Or did 0:24:15.880 --> 0:24:17.399 we have to have a live person? I would have 0:24:17.440 --> 0:24:20.000 told you ten years ago, No, it's not ready. Today 0:24:20.160 --> 0:24:23.320 I would tell you AI, we can't live without it. 0:24:23.400 --> 0:24:27.000 Our system is very fast and very accurate, and it's 0:24:27.040 --> 0:24:32.240 all AI based, So our ASR automatic speech recognition, our 0:24:32.320 --> 0:24:36.320 ASR speech engine is incredibly fast and accurate, and it's 0:24:36.400 --> 0:24:38.720 just a wonderful thing. It's where technology is going now 0:24:38.960 --> 0:24:41.399 and we're taking full advantage of it to make sure 0:24:41.480 --> 0:24:43.600 that we can provide those accessible features. 0:24:43.760 --> 0:24:46.720 Right, an average person, could they exist download like one of. 0:24:46.680 --> 0:24:49.120 Your apps or yeah, the inter caption app is free 0:24:49.160 --> 0:24:51.119 and can be downloaded right off the app or the 0:24:51.160 --> 0:24:55.080 play store for Bridge. You can literally go to our website. 0:24:55.119 --> 0:24:57.639 A business mostly would pay for that and they can 0:24:57.720 --> 0:24:59.719 go to our website, it's Bridge caption. 0:25:01.920 --> 0:25:05.040 I'm John Taylor and senior vice president of LG Electronics USA. 0:25:05.320 --> 0:25:08.479 We have a number of highlights this year. First and 0:25:08.480 --> 0:25:10.560 foremost is what we call the Comfort Kit, which is 0:25:10.600 --> 0:25:13.679 a series of accessories that can be incorporated into your 0:25:13.720 --> 0:25:17.679 existing appliances that help people that might have some mobility 0:25:17.720 --> 0:25:20.679 issues to help use these things in a more simple fashion. 0:25:21.040 --> 0:25:24.159 Of course, AI and IoT is at the center of 0:25:24.200 --> 0:25:26.600 everything we do in our homes and our lifestyles today, 0:25:26.840 --> 0:25:29.879 and we're showing how our smart home platform Think you 0:25:30.000 --> 0:25:33.760 On integrates across the board with our appliances to help 0:25:34.080 --> 0:25:40.040 give you audio commands and visual identifications when, for instance, 0:25:40.040 --> 0:25:43.080 if you leave the door open on your refrigerator and 0:25:43.119 --> 0:25:46.080 you're hearing impaired, you'll actually have a light that'll remind 0:25:46.119 --> 0:25:46.960 you to close the door. 0:25:47.640 --> 0:25:50.720 And then the TV obviously center for every home, showing 0:25:50.720 --> 0:25:52.960 off a lot of accessibility features that are probably built 0:25:53.000 --> 0:25:54.600 into almost every LGTV. 0:25:54.680 --> 0:25:57.000 Tell me about those across the board. LG has built 0:25:57.040 --> 0:26:01.920 accessibility features into our televisions, an early pioneer in close captioning, 0:26:01.920 --> 0:26:05.439 and today it's really goes much beyond that. With with AI, 0:26:05.600 --> 0:26:09.480 of course, you can have captions in any language that 0:26:09.560 --> 0:26:12.080 will be a real time that doesn't really depend on 0:26:12.119 --> 0:26:15.560 the broadcaster providing it. But beyond that, you know the 0:26:15.600 --> 0:26:18.439 ability to actually blow up the image on the screen, 0:26:18.960 --> 0:26:24.000 change the font size, additional audio explanations, and I just 0:26:24.000 --> 0:26:26.439 saw a demonstration I hadn't seen before that allows you 0:26:26.480 --> 0:26:30.800 to evenust not just the volume, but the pace of 0:26:30.880 --> 0:26:33.719 the introduct of the explanations that are giving to you 0:26:34.119 --> 0:26:37.320 in an audio fashion to really help someone who's visually 0:26:37.359 --> 0:26:40.520 impaired walk through the entire and enjoy the entire TV 0:26:40.600 --> 0:26:43.159 experience and much better than ever before. 0:26:43.680 --> 0:26:46.720 All right, there you have it, the forty first Annual 0:26:46.920 --> 0:26:49.800 seasun Assistive Tech Conference. If you want to see more 0:26:49.800 --> 0:26:52.520 of my coverage video coverage from there, you can go 0:26:52.520 --> 0:26:56.040 to the website rich on Tech dot TV eight eight 0:26:56.080 --> 0:26:59.080 eight rich one O one eight eight eight seven two 0:26:59.240 --> 0:27:01.280 four one zero and more of your calls. Plus I'll 0:27:01.280 --> 0:27:03.200 tell you how to hide your home from the Internet 0:27:03.440 --> 0:27:11.200 when we return. Welcome back to rich on Tech, Rich 0:27:11.240 --> 0:27:16.560 DeMuro here, let's go to uh Jack in Riverside. You're 0:27:16.600 --> 0:27:18.320 on with Rich Hi. 0:27:18.400 --> 0:27:19.880 Rich, How you doing, I'm doing well? 0:27:19.920 --> 0:27:20.680 How about yourself? 0:27:21.359 --> 0:27:23.919 I'm okay? Since I've been on hold. I've been rethinking 0:27:23.960 --> 0:27:26.120 my question. I'm not sure it's even gonna make sense, 0:27:26.160 --> 0:27:27.080 but I'll give it a shot. 0:27:27.240 --> 0:27:27.880 Let's see. 0:27:28.640 --> 0:27:31.600 So I have a bunch of devices, you know, I 0:27:31.640 --> 0:27:35.720 have like e good devices, ring cams and doorbells. I 0:27:35.720 --> 0:27:41.240 have Windows eleven. I do use chat GBT of course 0:27:41.320 --> 0:27:45.320 Gmail accounts, and I feel like they're not all working 0:27:45.400 --> 0:27:49.720 together to be as productive as I can. And I'm 0:27:49.760 --> 0:27:52.360 not sure if that's a possibility to kind of bring 0:27:52.359 --> 0:27:54.320 everything to one sort of a hub kind of thing, 0:27:54.400 --> 0:27:56.760 or if I need to buy a different you know, 0:27:57.400 --> 0:28:00.920 like all iOS or all Andrew products. 0:28:01.440 --> 0:28:04.439 So it's interesting you're you're talking about something that I 0:28:04.480 --> 0:28:07.080 think about on a daily basis, because I test just 0:28:07.119 --> 0:28:10.560 about everything every platform. Sitting in front of me right now, 0:28:10.600 --> 0:28:13.639 I've got my Mac computer and Android, a Windows PC, 0:28:14.440 --> 0:28:18.240 an iPhone and a Pixel and so and and by 0:28:18.240 --> 0:28:21.240 the way, I use Alexa, I use Ring, I also 0:28:21.320 --> 0:28:26.080 use Google Nests, so we're the same. I use chatchy BT, 0:28:26.359 --> 0:28:31.320 I also use Gemini. What else did you mention Alexa? Yeah, 0:28:31.359 --> 0:28:34.000 so I mean in Gmail. So here's the thing. What 0:28:34.200 --> 0:28:36.680 you're talking about is something that I've kind of thought 0:28:36.720 --> 0:28:41.840 about in recent years, tech companies used to be where 0:28:41.840 --> 0:28:44.960 they would all kind of work together really well. Right, 0:28:45.520 --> 0:28:49.560 But the problem is every one of these services that 0:28:49.600 --> 0:28:52.760 you're talking about, they're all owned by a big conglomerate. 0:28:52.880 --> 0:28:53.040 Right. 0:28:53.120 --> 0:28:57.000 So Echo owned by Amazon, Ring now owned by Amazon, 0:28:57.320 --> 0:29:02.920 Windows eleven, Microsoft, Chatchy, BT Independent, Gmail is Google, Android 0:29:03.160 --> 0:29:07.560 is Google, iPhone is Apple. So the problem is all 0:29:07.600 --> 0:29:11.360 of these things don't necessarily work together in a smooth 0:29:11.800 --> 0:29:16.200 fashion because these companies want to silo you into using 0:29:16.240 --> 0:29:17.200 all their products. 0:29:17.480 --> 0:29:19.760 And that's that's what I was saying, Like, if I 0:29:19.760 --> 0:29:22.120 don't mind, like if I had to give up, you know, 0:29:22.720 --> 0:29:26.560 the Android devices or something to go to all Apple, 0:29:26.600 --> 0:29:29.120 you know, so that that's a better chance everything will 0:29:29.160 --> 0:29:31.520 be in concert. Is that possible? 0:29:31.880 --> 0:29:35.160 I mean not really. I mean, look the here's the 0:29:35.160 --> 0:29:37.840 way I see it. What I see is that you 0:29:37.840 --> 0:29:39.600 should be able to pick what you want to use, 0:29:40.000 --> 0:29:42.080 and what you're talking about is a bunch of different things. 0:29:42.240 --> 0:29:44.880 So let's say you went all iPhone, like Ring is 0:29:44.920 --> 0:29:47.040 still going to work with iPhone, but you're not gonna 0:29:47.040 --> 0:29:49.040 be able to do any sort of voice commands to 0:29:49.160 --> 0:29:51.840 Siri to control Ring, whereas you would be able to 0:29:51.840 --> 0:29:54.560 do that with an Alexa device, right, or if you 0:29:54.640 --> 0:29:57.880 had to fire TV device, when someone rings your ring doorbell, 0:29:58.120 --> 0:30:00.680 that video pops up on your on your te TV screen. 0:30:00.960 --> 0:30:03.000 Same thing with Nest. If you have a Google TV 0:30:03.120 --> 0:30:05.920 device and you had a Nest doorbell, when someone rings 0:30:05.920 --> 0:30:07.720 the doorbell, you'd be able to see that on your 0:30:07.720 --> 0:30:12.760 TV screen. So my feeling is that you pick the 0:30:12.800 --> 0:30:15.240 best for the job, and I think it sounds like 0:30:15.280 --> 0:30:17.560 you've picked a lot of things that you like. I 0:30:17.640 --> 0:30:20.760 don't think there's a way to weave them all together. 0:30:20.840 --> 0:30:23.040 And believe me, I think about this stuff a lot, 0:30:23.160 --> 0:30:25.520 because you know, I want to use Gemini because it 0:30:25.560 --> 0:30:28.360 has access to my email and my calendar, right, But 0:30:28.680 --> 0:30:32.480 CHATGBT is better overall for daily use. So what I 0:30:32.560 --> 0:30:35.240 end up doing is use chat GBT for everything, and 0:30:35.280 --> 0:30:37.160 then when I have to add something to my calendar 0:30:37.360 --> 0:30:39.880 or tap into my Gmail, I will go to Gemini 0:30:39.960 --> 0:30:41.240 and do that or make an image. 0:30:42.840 --> 0:30:45.880 Is chat GBT maybe the best future option to bring 0:30:45.920 --> 0:30:46.600 everything together? 0:30:47.240 --> 0:30:49.840 I think there. I think chat GBT works really well. 0:30:49.880 --> 0:30:52.560 Have you looked into the connections on chatgbt and under 0:30:52.560 --> 0:30:57.000 the settings? Okay, so there is a let's see where 0:30:57.000 --> 0:31:00.280 they call it here. I think it's called apps. So 0:31:00.360 --> 0:31:03.480 if you look under apps, they have a whole bunch 0:31:03.560 --> 0:31:08.160 of things that you can connect to your CHATCHYBT and 0:31:09.640 --> 0:31:12.840 what I have connected. You can connect Gmail. I don't know, 0:31:12.920 --> 0:31:15.360 can you connect outlook, let's see. Let's see if Microsoft. 0:31:15.480 --> 0:31:18.760 Now Microsoft's not on there obviously, but you can connect Gmail. 0:31:18.840 --> 0:31:20.840 You can connect. There's a whole there's a whole laundry 0:31:20.840 --> 0:31:28.200 list of things that you can connect Canva, Apple, Music, Expedia, Lovable, Spotify, Target, 0:31:28.560 --> 0:31:30.920 So I mean, you know, that's one way of doing it. 0:31:31.080 --> 0:31:33.400 Canva also lets you do something like that as well, 0:31:33.920 --> 0:31:40.640 or sorry not Canva claud that uh, Claude is like 0:31:40.680 --> 0:31:42.960 another you know, another AI system. So it's kind of 0:31:42.960 --> 0:31:45.880 like a chat GYBT, except it's made by Anthropic. But 0:31:45.920 --> 0:31:48.040 here's the deal. So I think you're struggling in a 0:31:48.440 --> 0:31:51.840 situation where it's not that easy. There's so many great 0:31:51.880 --> 0:31:54.320 tools out there to just say, oh yeah, I'm going 0:31:54.360 --> 0:31:56.400 to go Apple, so I can pick everything that Apple 0:31:56.440 --> 0:31:58.640 works with nicely. Some people do that, you know, the 0:31:58.680 --> 0:32:01.720 Apple ecosystem. They really enjoy that. I personally don't like 0:32:01.800 --> 0:32:04.360 that because then now you're gonna go out and look 0:32:04.360 --> 0:32:07.320 for a home Kit doorbell or a home Kit video 0:32:07.360 --> 0:32:10.000 camera because that works with Apple. Why those might not 0:32:10.080 --> 0:32:13.560 be as good as a ring camera, right, So, and 0:32:13.640 --> 0:32:16.000 all of these things have apps your phone, So I 0:32:16.000 --> 0:32:17.880 think that at this point you still kind of have 0:32:17.960 --> 0:32:20.720 to just use these things individually, link them up when 0:32:20.720 --> 0:32:23.720 you can, and just keep in mind as you're building 0:32:23.880 --> 0:32:26.920 your system and picking products, find stuff that works with 0:32:27.000 --> 0:32:29.160 other things. So, for instance, and I know we're talking 0:32:29.200 --> 0:32:31.400 about this for a long time, but like, for instance, 0:32:31.440 --> 0:32:35.040 I'm using Microsoft to Do as my task manager, not 0:32:35.160 --> 0:32:39.000 Google Tasks, because I think Microsoft to Do is one 0:32:39.040 --> 0:32:41.240 of the best task managers out there, one of the 0:32:41.240 --> 0:32:43.880 best to do lists. And I made it work with 0:32:43.920 --> 0:32:47.520 the iPhone and Siri on the side because now I 0:32:47.560 --> 0:32:49.320 can talk to Siri and just say remind me to 0:32:49.360 --> 0:32:51.720 do this, and it goes right into my Microsoft And 0:32:51.760 --> 0:32:53.440 it took me a couple minutes to figure that out. 0:32:53.800 --> 0:32:58.080 But I picked Microsoft because of that functionality oversay something 0:32:58.160 --> 0:33:00.920 like to doist or something like that. So again, it's 0:33:00.920 --> 0:33:03.560 these little decisions that you make that could make your 0:33:03.560 --> 0:33:04.760 systems a little bit easier. 0:33:06.080 --> 0:33:08.920 For one quick question, sure, and I'll just okay, I 0:33:08.920 --> 0:33:13.120 bought a refurbished TWI fe okay, and it did not 0:33:13.320 --> 0:33:18.240 come with the visual voicemail okay. And I contacted the 0:33:18.320 --> 0:33:20.720 seller and they said, we'll just send it back. And 0:33:20.760 --> 0:33:23.640 I've contacted my provider or self provider and they're saying, well, 0:33:23.680 --> 0:33:25.880 not it has to be I guess the phones. 0:33:27.000 --> 0:33:29.040 Yeah it's yeah. 0:33:28.840 --> 0:33:31.960 So any suggestions on how to say of sending it 0:33:32.000 --> 0:33:33.280 back if there's another option. 0:33:33.240 --> 0:33:36.360 Unless your provider has an app you can download to 0:33:36.400 --> 0:33:39.000 get that visual voicemail, sometimes that is just built in 0:33:39.040 --> 0:33:40.840 at the operating system level and you're not gonna be 0:33:40.840 --> 0:33:43.760 able to recreate that unless the phone was has specific 0:33:43.800 --> 0:33:47.240 software for that carrier. It really varies by carrier. Obviously, 0:33:47.280 --> 0:33:51.239 Apple has made it on the iPhone platform agnostics, so 0:33:51.280 --> 0:33:53.800 you just you know, you get on the cell network 0:33:53.840 --> 0:33:55.640 and next thing you know, you've got visual voicemail. For 0:33:55.720 --> 0:33:58.920 most providers on Android, it doesn't necessarily work that way. 0:33:59.160 --> 0:34:01.920 So for instance, like Mint Mobile, I believe you can 0:34:01.960 --> 0:34:04.120 download an app and get your visual voicemail, but some 0:34:04.200 --> 0:34:06.040 other mv and os may not be like that. I'm 0:34:06.080 --> 0:34:07.719 assuming you're on an mv and O or is it 0:34:08.000 --> 0:34:08.760 a main network? 0:34:09.440 --> 0:34:13.239 Yeah, have a I have a spectrum, yeah something. 0:34:13.560 --> 0:34:16.600 Yeah, So They may not unless it's provisioned specifically for 0:34:16.640 --> 0:34:18.920 that phone. It may not unless they can let you 0:34:18.960 --> 0:34:21.359 download an app for your voicemail, It may not do that. 0:34:22.200 --> 0:34:24.560 Okay, all right, well, thank you so much. I really 0:34:24.600 --> 0:34:25.040 appreciate it. 0:34:25.120 --> 0:34:27.040 All right, all right, Jack, appreciate it. Thanks for the 0:34:27.080 --> 0:34:30.080 kind words. Eighty eight rich one oh one eight eight 0:34:30.120 --> 0:34:34.520 eight seven four to two four one zero one. Uh 0:34:34.760 --> 0:34:37.239 did this segment on TV. Thought i'd mention it here. 0:34:37.320 --> 0:34:39.640 You know, your home is in more places online than 0:34:39.680 --> 0:34:43.120 you think, right you look at Google street View, old 0:34:43.160 --> 0:34:46.040 real estate listings. You can actually go in and ask 0:34:46.160 --> 0:34:48.839 to blur out your home. Some people like to do 0:34:48.880 --> 0:34:52.400 this for privacy concerns. I'm not fully convinced it's the 0:34:52.440 --> 0:34:54.200 best thing to do, but I'm just telling you that 0:34:54.239 --> 0:34:57.799 you can do it. Google street View lets you blur it, 0:34:58.080 --> 0:35:01.239 Apple Maps lets you blur your home. There's also a 0:35:01.320 --> 0:35:05.799 lesser known mapping service owned by Meta called Mappillary m 0:35:05.840 --> 0:35:09.359 A p I L l R Y that has crowdsourced 0:35:09.360 --> 0:35:13.320 photos and your home can be on there. What about 0:35:13.320 --> 0:35:16.880 inside your house? My house was on here for so 0:35:17.040 --> 0:35:18.680 long and I kept trying to figure out how to 0:35:18.680 --> 0:35:21.239 get these pictures off and I finally did. But on 0:35:21.320 --> 0:35:24.360 redfin you can log in and hide the listing photos. 0:35:24.760 --> 0:35:28.560 On Zillo you can remove your listing photos as well, 0:35:28.920 --> 0:35:31.160 So those are two big places. And then when I 0:35:31.200 --> 0:35:34.120 presented this story, of course, people were emailing me other websites. 0:35:34.160 --> 0:35:38.080 So basically any website that has your personal information on there, 0:35:38.239 --> 0:35:41.040 you can go in and ask them to get rid 0:35:41.080 --> 0:35:43.480 of that or blurt out. Keep in mind, if you 0:35:43.520 --> 0:35:46.440 do this, at least on Google street View on Google Maps, 0:35:46.760 --> 0:35:49.200 once you asked to blur, it is permanent. There is 0:35:49.239 --> 0:35:51.839 no going back. But I put all these instructions. I'll 0:35:51.840 --> 0:35:54.120 link them up on the website. Rich on tech dot TV. 0:35:54.520 --> 0:35:56.360 They're all a little bit different. You just have to 0:35:56.360 --> 0:35:58.879 know where to look. But typically you look under the menu. 0:35:58.920 --> 0:36:01.759 When you find a picture of your home under street View, 0:36:01.840 --> 0:36:04.360 it's report a problem. It's in the lower right hand corner. 0:36:04.640 --> 0:36:06.680 On Apple Maps, you have to do it from a desktop, 0:36:07.000 --> 0:36:09.480 it says report an issue. But I'll put all these 0:36:09.480 --> 0:36:12.000 instructions on the website rich on tech dot TV. If 0:36:12.000 --> 0:36:13.719 you want to learn how to get rid of your 0:36:13.719 --> 0:36:17.200 home from the internet, you are listening to rich on 0:36:17.239 --> 0:36:23.560 tech back after this, Welcome back to rich on Tech 0:36:23.680 --> 0:36:27.960 rich DeMuro here hanging out with you, talking technology. One 0:36:28.000 --> 0:36:31.720 of my favorite country singers right now, Ella Langley, twenty 0:36:31.719 --> 0:36:35.480 six years old. So many great songs already, including this one. 0:36:35.560 --> 0:36:39.160 I just have this on repeat all the time. Eight 0:36:39.200 --> 0:36:41.760 to eight rich one O one eight eight eight seven 0:36:41.880 --> 0:36:44.840 four to two four one zero one. The website for 0:36:45.000 --> 0:36:50.200 the show is richon tech dot tv. Welcome to the show. 0:36:51.000 --> 0:36:54.840 I mentioned earlier that I Verify app that checks for spyware, 0:36:54.960 --> 0:36:57.880 already have a few of you sending me screenshots of 0:36:57.960 --> 0:37:01.400 your phone saying look I'm good, I'm clear. Thankfully. I 0:37:01.440 --> 0:37:04.960 hope that's the way it is. Let's see this hour, 0:37:06.480 --> 0:37:09.600 we've got the Wirecutter joining us. They're gonna talk. They've 0:37:09.600 --> 0:37:13.000 got this new list called Best New Picks and so 0:37:13.000 --> 0:37:15.400 we're gonna pick their brain about that no pun intended, 0:37:15.719 --> 0:37:18.680 and talk about some of the products on there. And 0:37:19.040 --> 0:37:23.320 later in the show, we've got Patricia Egger from Proton. 0:37:24.040 --> 0:37:26.560 Are you familiar with Proton? They're the company that they're 0:37:26.600 --> 0:37:30.319 out of Switzerland. Very privacy focused, so it's almost like 0:37:30.400 --> 0:37:34.720 everything at Google offers like drive, email, all that stuff, 0:37:35.120 --> 0:37:38.520 but it's very privacy centric, so all end to end 0:37:38.600 --> 0:37:41.839 encrypted and people really like their products anyway. They they've 0:37:41.880 --> 0:37:45.160 got a new thing called born Private, which is about 0:37:45.440 --> 0:37:48.640 basically reserving a private email address for your kid at birth. 0:37:49.440 --> 0:37:56.080 It's funny. Bobo. He you know, he had a kid 0:37:56.160 --> 0:37:57.879 and his wife we went out to dinner a couple 0:37:57.920 --> 0:37:59.680 weeks ago, was saying that you guys, set up an 0:37:59.680 --> 0:38:04.080 email dress for your kid and she will email. This 0:38:04.160 --> 0:38:08.160 I thought was brilliant. She will email the email address 0:38:08.200 --> 0:38:10.240 like when she has a cute little moment or a memory. 0:38:10.760 --> 0:38:13.040 So when your kid gets to be whatever age, you know, 0:38:13.040 --> 0:38:15.040 when they can read their email, they're gonna have all 0:38:15.080 --> 0:38:17.520 these memories that your wife wrote in. That's such a 0:38:17.560 --> 0:38:18.200 cool idea. 0:38:18.360 --> 0:38:20.120 So I don't want to take the credit because this 0:38:20.280 --> 0:38:22.239 was all her idea. And even when she did, I 0:38:22.280 --> 0:38:24.560 was like, Yo, that's dope. Like you can send message 0:38:24.600 --> 0:38:27.520 it like she's type messages to him, send pictures and 0:38:27.520 --> 0:38:29.320 stuff like that. And I was like, Yo, that's actually 0:38:29.320 --> 0:38:31.319 pretty good. When he gets old enough, he can go 0:38:31.400 --> 0:38:32.320 back and see everything. 0:38:32.520 --> 0:38:34.319 Yeah. I mean it's such a good idea too, because 0:38:34.360 --> 0:38:36.680 you can keep like a you know, a notebook or 0:38:37.080 --> 0:38:37.920 a diary. 0:38:38.280 --> 0:38:38.520 Yeah. 0:38:38.560 --> 0:38:40.759 But like my wife, we we go through like we 0:38:40.840 --> 0:38:43.120 have that diary of like my first baby or whatever. 0:38:43.320 --> 0:38:45.920 She filled out the first page and that was it. 0:38:46.920 --> 0:38:48.600 But I mean, if you think about it, you're always 0:38:48.600 --> 0:38:50.560 on a device, so you just send in an email. 0:38:50.880 --> 0:38:51.680 So an email. 0:38:51.400 --> 0:38:54.320 Address is perfect. Oh my gosh, it's such a great idea. Anyway, 0:38:54.360 --> 0:38:56.160 so we'll talk about that later in the show. What 0:38:56.239 --> 0:38:58.000 you know how he can do that with that email 0:38:58.280 --> 0:39:00.399 or if that will work because I know, well, we'll see, 0:39:00.440 --> 0:39:03.920 we'll find out. All right, let's go to uh, Linda 0:39:04.120 --> 0:39:06.680 in Burbank line three. Linda, you're on with Rich. 0:39:08.200 --> 0:39:12.920 Uh yeah, Rich. I remember this was like some weeks 0:39:13.000 --> 0:39:16.040 or a month or so ago. I didn't have a 0:39:16.160 --> 0:39:20.239 chance to call in when you were talking about if 0:39:20.280 --> 0:39:26.759 anyone is I had to do it out a cell phone. Sure, yeah, 0:39:27.560 --> 0:39:29.799 there was a time. It was a time period I 0:39:29.800 --> 0:39:34.200 had you we have a cell phone and this was okay, 0:39:35.360 --> 0:39:40.160 let's see was it. I'm with Consumer Seller and Pure 0:39:40.239 --> 0:39:42.399 Talk had it sounded like it had a good deal, 0:39:42.520 --> 0:39:46.600 so I switched to Pure Talk and it was taking 0:39:46.640 --> 0:39:51.759 a long time for the port, and well, the poor 0:39:51.880 --> 0:39:55.160 thing got through. Didn't get Before the poor thing got through, 0:39:55.640 --> 0:40:01.480 you know, my phone was off. And then well, is 0:40:01.640 --> 0:40:04.200 with pure talk. Then I heard a bary deal with 0:40:04.280 --> 0:40:09.239 consumer story, so I went story and it took a 0:40:09.280 --> 0:40:12.240 long time to transfer back over again. 0:40:13.239 --> 0:40:16.680 Well, and so so you were lost your your phone 0:40:16.760 --> 0:40:18.520 numbers will never never land for a little bit. 0:40:19.200 --> 0:40:22.160 Yeah, so this is the experience I had to do 0:40:22.400 --> 0:40:23.240 without a phone. 0:40:24.600 --> 0:40:31.000 And what did you do? Twiddle your thumbs? Yeah, well 0:40:31.280 --> 0:40:33.200 I will And this is this might have been? This 0:40:33.600 --> 0:40:35.440 is everything on the up and up now, like is 0:40:35.440 --> 0:40:37.239 all your phone working now? Sounds like it is? 0:40:37.800 --> 0:40:38.960 Yeah, I'm talking on it. 0:40:39.480 --> 0:40:41.840 Okay, good? And who did you settle with? Who's your provider? 0:40:42.800 --> 0:40:43.319 Pure talk? 0:40:43.400 --> 0:40:44.839 Okay? And do you like them? 0:40:45.239 --> 0:40:45.479 Yeah? 0:40:45.560 --> 0:40:46.319 I did good? 0:40:46.400 --> 0:40:49.960 Good? I mean we I think? Yeah, well, so what 0:40:50.120 --> 0:40:51.880 happened with me? And I think maybe this is the 0:40:51.880 --> 0:40:56.000 story that you were referring to. I was switching you know, 0:40:56.040 --> 0:40:59.680 I test phones for a living, so I wasn't switching providers, 0:40:59.680 --> 0:41:02.400 but us switching my sim from one phone to another. 0:41:02.800 --> 0:41:06.160 And usually it's a pretty straightforward process. Well, this time 0:41:06.320 --> 0:41:09.520 I tried switching and my phone, my number left my 0:41:10.120 --> 0:41:12.719 first phone and it never made its way to the 0:41:12.760 --> 0:41:14.880 second phone. So it was in this never never land. 0:41:15.400 --> 0:41:18.640 And of course it was the afternoon. It's when I 0:41:18.640 --> 0:41:20.879 pick up the kids, my wife is calling me all 0:41:20.920 --> 0:41:23.880 this stuff. Nobody could get a hold of me because 0:41:23.880 --> 0:41:25.680 my phone number would just ring and that was it 0:41:25.719 --> 0:41:28.480 wouldn't do it wouldn't connect because there was no number. 0:41:28.760 --> 0:41:31.800 And so I called my provider and they didn't believe 0:41:31.840 --> 0:41:33.839 it was me. They said, sorry, we can't. We can't 0:41:33.920 --> 0:41:36.080 verify it to you because we have no way of verifying. 0:41:36.320 --> 0:41:39.319 Typically they'll send you a text to your number, and 0:41:39.360 --> 0:41:41.040 if you have a second line on the account, they 0:41:41.040 --> 0:41:42.799 may use that as well. Well, they couldn't do that 0:41:42.800 --> 0:41:44.719 because I don't have a second line on my account. 0:41:44.960 --> 0:41:47.279 So they're like, sorry, we have no way of verifying you. 0:41:47.320 --> 0:41:49.720 And I said, oh my gosh, like just ask me anything. 0:41:50.000 --> 0:41:52.960 And sure enough, they're just like, no, we can't trust you. 0:41:53.360 --> 0:41:55.000 And I said, okay, what do I have to do? 0:41:55.040 --> 0:41:56.840 You have to go into a store. So I had 0:41:56.880 --> 0:42:00.560 to go into a store and the guy said, okay, 0:42:00.560 --> 0:42:02.520 well I can't verify you. I have to wait. I 0:42:02.560 --> 0:42:05.560 have to try to verify you three times before our 0:42:05.600 --> 0:42:08.800 system will finally let me in. I mean, so I was. 0:42:08.920 --> 0:42:11.719 I was actually happy that it was that secure, but man, 0:42:12.360 --> 0:42:15.399 going without a phone now I had other phone lines 0:42:15.400 --> 0:42:18.040 because I have lots of test lines from different companies 0:42:18.120 --> 0:42:21.000 to try out their service, but my phone number was 0:42:21.040 --> 0:42:24.160 not working. That is not a position you want to 0:42:24.160 --> 0:42:25.839 be in, especially when your kids are at school, your 0:42:25.840 --> 0:42:27.680 wife's trying to call you. You know, people are trying to 0:42:27.719 --> 0:42:30.040 call you whatever. Anyone else is fine. It's just like 0:42:30.160 --> 0:42:33.440 the bear, you know, the core folks. You need them 0:42:33.440 --> 0:42:35.760 to be able to get in touch with you. Anyway, 0:42:35.760 --> 0:42:40.440 Thanks for the call, Lida. Let's go to Marcel in Brooklyn. Marcel, 0:42:40.560 --> 0:42:42.239 what's up, Hey. 0:42:42.080 --> 0:42:45.000 Rich I'm calling from New York. I'll just call you 0:42:45.040 --> 0:42:49.560 many times ago to talk about the caption on Instagram. 0:42:49.600 --> 0:42:52.840 But what about this one here? I just log in 0:42:52.880 --> 0:42:56.839 on my app app here on my tablets, okay, and 0:42:56.840 --> 0:43:01.360 it says it will be ready for this. Yeah, login 0:43:01.960 --> 0:43:07.440 has aspired, but it's also the extension denied login error. 0:43:07.840 --> 0:43:11.640 It's taking place off March of this year, but especially 0:43:11.680 --> 0:43:14.840 of last year. They will be definitely blocked all of 0:43:14.960 --> 0:43:20.279 all users on this app. So prepared to this, how 0:43:20.360 --> 0:43:24.040 could I fix or everyone there fixed at X via 0:43:24.160 --> 0:43:27.719 Twitter to get these logins and users back on. 0:43:28.480 --> 0:43:30.880 Well, I'm not understanding. So you're trying to use the 0:43:31.200 --> 0:43:34.040 X app on your on your iPad, and it's not working. 0:43:34.280 --> 0:43:37.000 No, no, no, no, no, I'm talking about both one here 0:43:37.000 --> 0:43:39.840 from Amazon and one from the Android. The Android is fine, 0:43:39.920 --> 0:43:45.360 but the Amazon tablet here says it's my Fire seventh tablet. 0:43:45.400 --> 0:43:48.200 My uncle Queen gave it to me from many years ago. 0:43:48.239 --> 0:43:51.600 But I just download the app, and of course I 0:43:51.719 --> 0:43:54.560 created this account. I have the password, I have the 0:43:54.640 --> 0:43:58.360 pass key, I have the also my username is m 0:43:58.440 --> 0:44:03.360 Irax twenty nine is still there. But can the user 0:44:03.880 --> 0:44:07.880 here come back on from accession? Deny long an error? 0:44:09.000 --> 0:44:12.359 Well, do you have some sort of ad blocker on 0:44:12.400 --> 0:44:15.200 your on your tablet? Do you have you know, maybe 0:44:15.280 --> 0:44:19.040 this Are they still supporting this this app on the 0:44:19.080 --> 0:44:20.239 tablets at all? 0:44:20.920 --> 0:44:22.840 No, no, no, it's just x Twitter. 0:44:23.000 --> 0:44:24.759 Yeah I know. Oh you're just saying X like just 0:44:24.760 --> 0:44:29.120 you're going to the website. Yeah, okay, Oh got it? 0:44:29.640 --> 0:44:33.080 Got it? Okay, So Era, can you try a different 0:44:33.080 --> 0:44:35.920 browser and can you try clearing all the cash and 0:44:36.040 --> 0:44:38.200 history and cookies on that browser? Have you tried that? 0:44:38.840 --> 0:44:43.000 Yes? I also have the pack key and too appa 0:44:43.200 --> 0:44:47.880 to keep away from hackers, smarty two factor authentication and 0:44:48.000 --> 0:44:49.840 of course the authentication app. 0:44:50.400 --> 0:44:53.040 Look at you you've got all your security ducts in 0:44:53.120 --> 0:44:55.240 a row. I love it. That is very smart, because 0:44:55.719 --> 0:44:59.359 the two factor authentication app is actually better. Well number one, 0:44:59.400 --> 0:45:03.200 I think, I think Twitter, unless you're a premium paid subscriber, 0:45:03.280 --> 0:45:06.320 you can't use text codes anymore, so you have to 0:45:06.400 --> 0:45:09.399 go to the authentication app, the one I like, which 0:45:09.440 --> 0:45:11.879 one you use? And I like Proton Authenticator. 0:45:12.520 --> 0:45:15.760 Oh yeah. Also I have to use the Google Authenticator. 0:45:16.000 --> 0:45:18.759 Well all right, Well Google Authenticator is okay, but it 0:45:18.880 --> 0:45:21.800 keeps you kind of locked into Google. Okay. So what 0:45:21.920 --> 0:45:24.360 I would say is a couple of things. First off, Marcel, 0:45:24.480 --> 0:45:27.480 I would try to if you can. I think the 0:45:27.600 --> 0:45:30.000 Silk Browser is what they have on the fire tablets, 0:45:30.280 --> 0:45:32.640 see if you can download a different browser to that 0:45:33.680 --> 0:45:35.959 tablet and see if you can use that to log 0:45:36.000 --> 0:45:38.960 into X. That's the main thing. If you can log 0:45:39.000 --> 0:45:41.440 in on a different browser, then we know this problem 0:45:41.600 --> 0:45:44.440 is on the Silk browser. Silk Browser is a little different. 0:45:44.560 --> 0:45:46.759 It's a little more unique than other browsers out there 0:45:46.800 --> 0:45:49.040 because I feel like it does some stuff in the background, 0:45:49.160 --> 0:45:53.560 like Cash's websites and things. Maybe not anymore, but I 0:45:53.600 --> 0:45:56.160 would try that, try logging in with a different browser 0:45:56.239 --> 0:45:58.759 and see if that works. Otherwise, if you're able to 0:45:58.880 --> 0:46:02.080 download the X app on that tablet, maybe go that 0:46:02.280 --> 0:46:05.920 route and just use X or you know, maybe just 0:46:06.040 --> 0:46:11.080 stop doom scrolling. That's another option. I mean that maybe 0:46:11.239 --> 0:46:13.359 you know, who knows? I mean, maybe maybe just leave 0:46:13.560 --> 0:46:15.680 X on your phone and you'll be fine. So maybe 0:46:16.160 --> 0:46:18.000 I don't know. I you know, it's one of these 0:46:18.080 --> 0:46:20.600 things where to me on my tablet, it's like mostly 0:46:20.680 --> 0:46:22.480 for consumption, Like I just want to sit there and 0:46:22.600 --> 0:46:25.640 like watch stuff or read stuff. So for me, like 0:46:25.800 --> 0:46:28.440 the social media is better, just relegate it to my 0:46:28.520 --> 0:46:31.600 phone and I keep it there. But anyway, hopefully you 0:46:31.640 --> 0:46:33.719 get it figured out myself sounds like you you know 0:46:33.840 --> 0:46:35.960 your stuff, and you will. It will just be a 0:46:36.000 --> 0:46:38.239 matter of time before you're back up and scrolling again. 0:46:38.280 --> 0:46:40.640 Thanks for the call today. All the way from Brooklyn 0:46:41.080 --> 0:46:43.319 eight eight eight rich one oh one eight eight eight 0:46:43.480 --> 0:46:45.920 seven four to two four one zero one. I shouldn't 0:46:45.920 --> 0:46:48.000 say all the way from Brooklyn. If you're listening in 0:46:48.000 --> 0:46:49.359 New York City, you're like, what do you mean all 0:46:49.400 --> 0:46:51.160 the way? I mean, I get it's like a train 0:46:51.280 --> 0:46:56.040 ride away. It's not that far. Depends you're listening to 0:46:56.120 --> 0:47:08.879 rich On Tech. Welcome back to rich On Tech. Rich 0:47:08.960 --> 0:47:13.520 DeMuro here hanging out with you, talking technology. I mean, 0:47:13.560 --> 0:47:15.879 I had to play one of Bobo's favorite songs. 0:47:16.200 --> 0:47:16.719 Joey Is. 0:47:17.600 --> 0:47:19.759 It's a good song. You know, I pooh pooed this 0:47:19.920 --> 0:47:22.800 movie for so long. I was like, I'm not watching that, like, 0:47:22.880 --> 0:47:26.320 come on, sat down with the kids, watched it. It 0:47:26.440 --> 0:47:27.000 was so good. 0:47:27.520 --> 0:47:29.200 And you're making a second. 0:47:29.200 --> 0:47:31.840 Oh I know, Oh, I know, but you know the 0:47:31.920 --> 0:47:33.040 sequel can't be as good. 0:47:33.239 --> 0:47:35.560 No, it's very rare that the sequel as good as 0:47:35.560 --> 0:47:36.000 the first one. 0:47:36.160 --> 0:47:37.799 Yeah, it is very rare. You know what the movie 0:47:37.880 --> 0:47:40.000 is that They always mentioned that the sequel is better 0:47:40.560 --> 0:47:45.239 than the first than the first, which is that The Godfather. 0:47:46.000 --> 0:47:48.239 Now I'm not like a movie buff, okay, so but 0:47:48.440 --> 0:47:50.520 people say that. I think it's like one of the 0:47:50.560 --> 0:47:53.640 examples of the second was better than the first. I 0:47:53.680 --> 0:47:55.520 don't know, because I don't think I ever saw the second. 0:47:55.560 --> 0:47:57.680 I only saw the first. I can is that the 0:47:57.719 --> 0:47:59.520 one where we go say hello to my little friend. 0:48:00.160 --> 0:48:03.200 That that's the wrong movie. That's the one, right, that's scarface. 0:48:03.400 --> 0:48:04.120 That's scarface? 0:48:04.360 --> 0:48:05.160 Oh my god? 0:48:07.360 --> 0:48:08.520 Was there a Scarface too? 0:48:09.200 --> 0:48:09.319 Uh? 0:48:09.680 --> 0:48:11.960 No, there was a prequel. It was called Carlito's Way. 0:48:12.120 --> 0:48:15.399 Oh prequel Okay, that's you know, those are not I've 0:48:15.480 --> 0:48:17.279 never been a fan of prequel now because you know 0:48:17.400 --> 0:48:19.840 who lives and you know who doesn't, because you're already 0:48:19.920 --> 0:48:21.560 seeing the after effect. 0:48:21.760 --> 0:48:21.960 Yeah. 0:48:22.040 --> 0:48:25.759 So yeah, like the Star Wars prequels, they were hit 0:48:25.840 --> 0:48:26.360 and miss with me. 0:48:26.520 --> 0:48:29.040 Oh, the Star Wars nerds will put all the movies 0:48:29.120 --> 0:48:31.520 in order, yeah, you know, because like it's like this 0:48:31.640 --> 0:48:34.279 starts with like that. The newer movie is like at 0:48:34.280 --> 0:48:36.560 the beginning. I don't I don't understand any of that stuff. 0:48:36.600 --> 0:48:38.000 I just I just want to sit down and watch 0:48:38.040 --> 0:48:41.000 a movie. Oh you know, my wife and I started watching. 0:48:42.120 --> 0:48:45.239 I had to subscribe to Paramount Plus for this. I mean, 0:48:45.280 --> 0:48:47.080 I gotta look for the name. It's called The Madison 0:48:47.600 --> 0:48:50.160 if you want to do you ever hear that show Yellowstone. Yeah, 0:48:50.239 --> 0:48:52.120 it's like, you know, epic kind of like you know 0:48:52.280 --> 0:48:54.719 out in the middle of nowhere. This isn't that same 0:48:54.880 --> 0:48:59.120 vein It's called The Madison. It's with Michelle. Yeah, yeah, 0:48:59.120 --> 0:49:00.520 I've heard of it, but I have a watch it yet. 0:49:00.640 --> 0:49:03.920 Michelle Pfeifer, Zion. 0:49:04.160 --> 0:49:07.600 Me and Brittany are now finishing up one piece the 0:49:07.719 --> 0:49:12.920 live action on on Netflix. Okay, yes, I've watched over 0:49:12.960 --> 0:49:16.080 a thousand of the animated because i'm, you know, anime hit. 0:49:16.480 --> 0:49:20.040 But we have now she's into the live action version 0:49:20.160 --> 0:49:21.400 and it's pretty good. 0:49:21.440 --> 0:49:24.560 Watch that. And it's your show that comes on Fox. 0:49:25.480 --> 0:49:26.800 I can't even think of the name of it. 0:49:27.120 --> 0:49:28.000 That sounds great. 0:49:28.960 --> 0:49:32.240 It's the Lady. She was a cleaner and now she's 0:49:32.360 --> 0:49:34.960 a cop. She does like the crimes for them. 0:49:35.360 --> 0:49:37.359 Okay, well you think of that, I'll tell you more 0:49:37.360 --> 0:49:40.040 about Madison. It's uh, if you want to show that 0:49:40.239 --> 0:49:46.960 is sad, slow, poignant Is that a word poignant? Yes, 0:49:49.120 --> 0:49:52.160 and a little bit funny. That's the Madison. It's it's good. 0:49:52.200 --> 0:49:54.560 I'm really enjoying it. I really really am enjoying it 0:49:54.640 --> 0:49:56.480 because I love this idea of like being out in 0:49:56.480 --> 0:49:58.759 the middle of nowhere and like how life is so 0:49:58.880 --> 0:50:01.800 different than it isn't like life. So anyway, if you 0:50:01.800 --> 0:50:03.839 want to check it out, I subscribe to Paramount Plus 0:50:03.960 --> 0:50:08.320 for ninety nine cents for two months. So remember the 0:50:08.440 --> 0:50:13.200 big list. Google this the big I'm gonna google it 0:50:13.280 --> 0:50:16.879 as I do it. Big Okay, high potential. I've heard 0:50:16.880 --> 0:50:21.080 of that's on ABC. We watch it a Hulu so okay, yeah, 0:50:22.080 --> 0:50:24.640 the Big List of streaming deals. If you are signing 0:50:24.719 --> 0:50:27.800 up for a streaming service, do not sign up until 0:50:27.880 --> 0:50:30.359 you go to my friend Jared Newman, friend of the show. 0:50:30.400 --> 0:50:33.440 He's been on many times. He does cord Cutter Weekly, 0:50:33.560 --> 0:50:36.600 great newsletter, but he does the big list of streaming deals. 0:50:36.719 --> 0:50:39.879 If there is a deal on a streaming service, it's 0:50:39.920 --> 0:50:42.479 on this. So before I sign up for Paramount Plus, 0:50:42.600 --> 0:50:45.040 I went to his website and it set a dollar 0:50:45.120 --> 0:50:48.280 for two months of premium, and sure enough it worked. 0:50:48.920 --> 0:50:52.520 It worked, And if you're a new subscriber, you'll get 0:50:52.560 --> 0:50:55.680 three dollars per month for two months of premium. So anyway, 0:50:56.080 --> 0:50:58.439 I'll link that up on the website. Rich on tech 0:50:58.719 --> 0:51:05.160 dot tv. Let's go to Drothy in Wittier, California. Darthy, 0:51:05.320 --> 0:51:06.400 Welcome to the show. 0:51:07.000 --> 0:51:09.440 Oh thank you so much, Rich. I so appreciate you 0:51:09.560 --> 0:51:10.640 taking my phone call. 0:51:10.880 --> 0:51:12.280 What are you watching on streaming? 0:51:12.840 --> 0:51:12.960 Oh? 0:51:13.040 --> 0:51:17.799 My goodness, I watch HBO, Hulu, you name it. I'm 0:51:17.840 --> 0:51:21.040 a paramount. I watch everything on streaming. 0:51:21.160 --> 0:51:22.240 Are you going to watch Madison? 0:51:23.000 --> 0:51:24.399 I think I'm gonna have to give it a try. 0:51:24.480 --> 0:51:30.320 Okay, it's slow, it's kind of boring. I'm really selling it. 0:51:31.480 --> 0:51:32.959 But okay, get at. 0:51:32.880 --> 0:51:35.000 This point, I think I would get anything a try. 0:51:35.200 --> 0:51:38.120 It's great, it's great, I really like it. Anyway, what's 0:51:38.160 --> 0:51:38.560 your question? 0:51:38.920 --> 0:51:41.759 So my question is I have a Samsung twenty four 0:51:41.920 --> 0:51:45.319 cell phone, and over the last few weeks I had 0:51:45.400 --> 0:51:49.240 been losing texts, and if anybody sent me any pictures 0:51:49.320 --> 0:51:52.759 within those texts, I've been losing that as well. So, 0:51:52.960 --> 0:51:55.960 for instance, like three weeks ago, I was in Vegas 0:51:56.040 --> 0:51:58.760 with my daughter. I went to send her a picture, 0:51:59.280 --> 0:52:02.320 and as I went to her picture her name, nothing 0:52:02.480 --> 0:52:06.600 was there. I lost everything, I mean, every single text 0:52:07.000 --> 0:52:09.480 we've ever sent to each other over all these years, 0:52:09.520 --> 0:52:12.000 as well as pictures. And then I got home and 0:52:12.040 --> 0:52:15.080 about a week later, I looked at all my contact 0:52:15.200 --> 0:52:18.520 lists and went into various people, and I noticed I 0:52:18.680 --> 0:52:22.640 was losing years of texts and content, meaning if they 0:52:22.719 --> 0:52:25.160 sent me a picture, because not all pictures. I move 0:52:25.239 --> 0:52:28.440 over to my gallery sometimes I leave my pictures, you know, 0:52:28.600 --> 0:52:31.360 in the content of the text, all of that is gone. 0:52:32.360 --> 0:52:34.320 And then just the other day, the same thing happened 0:52:34.320 --> 0:52:36.719 with my husband. I mean, and this is years and 0:52:36.920 --> 0:52:40.040 years of obviously texts and stuff like that, the same 0:52:40.080 --> 0:52:43.920 thing happened he's completely gone. Yeah. So I took it 0:52:44.040 --> 0:52:47.160 to Verizon because they're my carrier, and they looked at 0:52:47.200 --> 0:52:50.560 my phone. They checked all my different settings to make 0:52:50.640 --> 0:52:53.000 sure I didn't say like, oh like delete in thirty 0:52:53.080 --> 0:52:56.840 days or something like that. All of my settings were perfect. 0:52:57.400 --> 0:52:59.279 So then they suggested, well, why don't you go to 0:52:59.360 --> 0:53:02.640 the Samsung store. So I did that. When there they 0:53:02.800 --> 0:53:06.680 checked everything. I'm even saying, is there's something mechanically wrong 0:53:06.760 --> 0:53:09.719 with my phone? And they're like, we can't explain this. 0:53:09.920 --> 0:53:11.360 Your stuff just went poof. 0:53:12.280 --> 0:53:15.719 I'm like, what that is? That is wild? Is there 0:53:15.760 --> 0:53:18.040 any lesson that we can learn from this? Is this 0:53:18.239 --> 0:53:19.240 continuing to happen? 0:53:19.640 --> 0:53:20.040 It is? 0:53:20.360 --> 0:53:22.200 It is like I said, like two weeks ago, I 0:53:22.320 --> 0:53:25.480 lost everything, everything my husband ever sent me. And the 0:53:25.760 --> 0:53:28.719 sad thing is my daughter just got married in October, 0:53:29.040 --> 0:53:31.640 so all of these pictures that my friends have sent 0:53:31.760 --> 0:53:32.840 me gone. 0:53:32.840 --> 0:53:36.160 Oh my gosh. Okay, it sounds like this could be 0:53:37.600 --> 0:53:39.719 like a running out of space on your phone or 0:53:39.760 --> 0:53:41.560 something like that. I don't know, but here's here's what 0:53:41.600 --> 0:53:43.920 I would tell you to do. There's a there's a 0:53:43.960 --> 0:53:49.520 program called SMS Backup and Restore Moving Forward. You might 0:53:49.600 --> 0:53:51.480 want to run that every week, just to make sure 0:53:51.520 --> 0:53:53.320 you have a copy of your messages somewhere in the 0:53:53.360 --> 0:53:57.000 cloud or you know, physical copy. The other thing is 0:53:57.120 --> 0:53:59.400 I would run on your phone. There's an app files 0:53:59.480 --> 0:54:03.120 by Google. There is a clean up functionality on that app. 0:54:03.239 --> 0:54:05.600 I would run that and just to see. And obviously 0:54:06.239 --> 0:54:08.560 I would do all the software updates on your phone 0:54:09.480 --> 0:54:11.239 that I mentioned earlier in the show. So do the 0:54:11.680 --> 0:54:15.920 the Samsung software updates, do the you know, the security updates, 0:54:16.520 --> 0:54:20.520 do the Google Play update, do the Galaxy Store updates. 0:54:21.320 --> 0:54:24.040 And I would restart your phone make sure that's all updated. 0:54:24.080 --> 0:54:26.839 And also, if you're not using Google Messages, maybe you're 0:54:26.880 --> 0:54:29.520 still using the old version of the Samsung Messages app. 0:54:29.880 --> 0:54:34.080 Switch to Google Messages. But that is very unfortunate, Drothy 0:54:34.280 --> 0:54:36.560 and uh, I've never heard of such a thing. I've 0:54:36.600 --> 0:54:39.920 heard of people deleting text threads by accident, but it 0:54:40.040 --> 0:54:42.360 sounds like something else bigger is going on here. I 0:54:42.440 --> 0:54:44.759 hope you figure that out. Thanks for the call today, 0:54:44.840 --> 0:54:47.279 eight to eight rich one on one eighty eight seven 0:54:47.360 --> 0:54:50.399 four to two four one zero one back with Wirecutter 0:54:50.680 --> 0:54:57.960 after this. Welcome back to rich On Tech. Rich DeMuro 0:54:58.120 --> 0:55:00.800 here hanging out with you talking tech now Ology Triple 0:55:00.880 --> 0:55:04.839 eight Rich one O one, Triple eight Rich one oh one. 0:55:05.800 --> 0:55:08.240 We'll get back to the phone lines in just a moment, 0:55:08.360 --> 0:55:10.960 but first on the line, we've got Leda Shi. She 0:55:11.239 --> 0:55:14.920 is the editorial director for Wirecutter. Uh, they've got a 0:55:14.960 --> 0:55:19.080 new feature called Best New Picks, and so she's here 0:55:19.120 --> 0:55:22.359 to explain all that. Lyda, thanks for joining me, Hi Rich, 0:55:22.480 --> 0:55:24.880 thanks for having us. So first off, explain what the 0:55:24.920 --> 0:55:28.040 wirecutters all about. We've had some guests on from Wirecutter, 0:55:28.200 --> 0:55:30.640 one of my favorite websites. Explain what it's all about. 0:55:31.520 --> 0:55:36.680 Yeah, Wirecutter, we've been around for fifteen years this year, 0:55:36.840 --> 0:55:40.440 and our goal is to recommend what really matters, and 0:55:40.880 --> 0:55:43.960 that means in all areas of anyone's life. So we 0:55:44.080 --> 0:55:47.319 have everything from we do have a lot of tech recommendations, 0:55:47.360 --> 0:55:49.799 but we have a lot of other types of recommendations. 0:55:49.920 --> 0:55:52.760 We launched Beauty last year. We also have Home Decorp. 0:55:52.960 --> 0:55:55.360 We have Style. So whatever you're in the market for, 0:55:55.640 --> 0:55:57.600 we probably have some research for you that can help. 0:55:57.880 --> 0:55:59.200 And how do you pick these things? 0:56:00.600 --> 0:56:01.239 Yes, well, that. 0:56:01.360 --> 0:56:04.080 Actually kind of is part of why we wanted to 0:56:04.160 --> 0:56:07.279 do this Best New Picks Awards. But we are evaluating 0:56:07.480 --> 0:56:11.880 tens of thousands of products every single year across our newsroom, 0:56:12.440 --> 0:56:15.880 and it involves a lot of really deep research, a 0:56:15.960 --> 0:56:18.960 lot of reporting, a lot of obviously testing the actual product. 0:56:19.520 --> 0:56:22.480 And so after once all of that is complete, and 0:56:22.560 --> 0:56:26.000 that includes you know, the actual investigating and the expertise 0:56:26.080 --> 0:56:28.719 of all of our writers and editors who actually know 0:56:29.000 --> 0:56:31.400 what these products, all the new markets or all the 0:56:31.480 --> 0:56:34.160 new products in these categories. Only after that's kind of 0:56:34.200 --> 0:56:37.360 done is when we're truly recommending something and where it 0:56:37.440 --> 0:56:40.040 appears on our site and that goes so that kind 0:56:40.040 --> 0:56:42.719 of whittles down the products from tens of thousands of 0:56:42.760 --> 0:56:45.319 products all the way down to three thousand products, which 0:56:45.360 --> 0:56:48.279 is still a lot, but it is It is the 0:56:48.600 --> 0:56:50.680 culmination of a lot of hard work in the back 0:56:50.760 --> 0:56:52.600 end that a lot of times people don't see. 0:56:52.960 --> 0:56:55.719 Yeah, I talked to a couple of your editors from 0:56:55.760 --> 0:56:57.680 time to time. We do TV segments with them, and 0:56:58.160 --> 0:56:59.840 you know, they tell me about the testing process and 0:56:59.880 --> 0:57:02.440 it's way more in depth than you may think. Like, 0:57:02.840 --> 0:57:06.440 you know, specifically, I'm thinking of, you know, the hearing 0:57:06.480 --> 0:57:08.719 aid stuff that I've been told about, you know, to 0:57:08.840 --> 0:57:10.800 hear it, like the headphones, like you really do, like 0:57:11.280 --> 0:57:13.239 get a lot of people to test this stuff and 0:57:13.280 --> 0:57:14.719 try it out. And it's not just like, hey, I 0:57:14.800 --> 0:57:17.520 tried this and it's cool. Here here's a recommendation. It's 0:57:17.640 --> 0:57:18.800 like very in depth. 0:57:19.600 --> 0:57:21.000 It's very in depth. Absolutely. 0:57:21.440 --> 0:57:23.640 I like to say that the writing a guide can 0:57:23.680 --> 0:57:26.800 take months to months long, sometimes years long process, and 0:57:26.920 --> 0:57:30.280 it builds upon all the expertise that these writers and 0:57:30.400 --> 0:57:33.720 editors have kind of gathered over the years from talking 0:57:33.760 --> 0:57:34.959 with experts and other people. 0:57:35.080 --> 0:57:37.360 All right, so tell me about this Best New Picks. 0:57:37.440 --> 0:57:40.000 How's it different than your regular recommendations. 0:57:40.760 --> 0:57:42.240 Yeah, so Best New Picks. 0:57:42.440 --> 0:57:45.640 We it's our very first awards franchise here are Wirecutter, 0:57:45.840 --> 0:57:48.440 and we're super excited about it because we think of 0:57:48.480 --> 0:57:51.400 it as a celebration of all of our favorite picks 0:57:51.840 --> 0:57:54.360 kind of products that we've designated as picks over the 0:57:54.440 --> 0:57:57.600 past year. So, as I said before, we're evaluating tens 0:57:57.640 --> 0:58:01.360 of thousands of products and then we decide on around 0:58:01.400 --> 0:58:04.680 three thousand every year. Of those three thousand, this list 0:58:04.800 --> 0:58:07.400 of seventy one are the ones that we truly can't 0:58:07.400 --> 0:58:09.480 stop talking about. We have them in our homes, we 0:58:09.600 --> 0:58:12.200 recommend them to our friends and family all of those 0:58:12.280 --> 0:58:14.120 kind of products that stick with us and have stayed 0:58:14.120 --> 0:58:15.160 with us over the past year. 0:58:15.360 --> 0:58:18.640 There's a lot of tech on this list, so a 0:58:18.760 --> 0:58:20.880 lot of tech like let's you want to give me 0:58:20.920 --> 0:58:21.640 a pick or what? 0:58:22.560 --> 0:58:22.760 Yeah? 0:58:22.840 --> 0:58:23.080 I mean. 0:58:23.120 --> 0:58:25.040 I will preface this with saying that I am on 0:58:25.160 --> 0:58:27.840 the kind of luddite scale of the spectrum when it 0:58:27.880 --> 0:58:31.000 comes to the wirecutter expertise. So I received the lifestyle categories, 0:58:31.080 --> 0:58:34.720 but there are so many great tech options in here. 0:58:35.200 --> 0:58:36.800 One that I really like that is like maybe a 0:58:36.840 --> 0:58:39.400 little bit tech, but it kind of speaks to my 0:58:40.280 --> 0:58:42.520 desire to be a bird watcher in my life. But 0:58:42.640 --> 0:58:46.040 it's the smart the Birdifi Smart bird Home. It is 0:58:46.720 --> 0:58:49.480 solar powered, so it doesn't require any sort of hookups, 0:58:49.920 --> 0:58:53.040 and it kind of feeds video and notification to an 0:58:53.040 --> 0:58:55.000 app on your phone, so it's really easy to kind 0:58:55.000 --> 0:58:58.400 of just see a bird family in action and kind 0:58:58.440 --> 0:59:01.400 of you can see them build the nest, see them 0:59:01.480 --> 0:59:03.080 lay the eggs, and I think it's just a really 0:59:03.120 --> 0:59:05.440 cute and fun and really great present for people who 0:59:05.520 --> 0:59:07.000 maybe aren't super tech savvy. 0:59:07.240 --> 0:59:09.480 Yeah, and it's not that expensive. I've seen these digital 0:59:09.520 --> 0:59:11.600 bird feeders and some of them can get very expensive, 0:59:11.720 --> 0:59:14.320 since this one's around one hundred dollars, which is cool. 0:59:14.600 --> 0:59:16.520 And then I also like how you say what we like, 0:59:17.000 --> 0:59:19.280 Oh it's solar powered like you said, which is really neat. 0:59:19.400 --> 0:59:21.520 And then it says flaws but not deal breakers. So 0:59:21.560 --> 0:59:23.280 you kind of give people the good and the bad. 0:59:24.280 --> 0:59:26.920 Yeah, that is that's definitely one of our you know, 0:59:27.040 --> 0:59:29.680 our core tenths at where culde we want to really 0:59:29.720 --> 0:59:32.800 make sure that people understand not just all the good things, 0:59:32.880 --> 0:59:35.200 but where it kind of can go wrong and make 0:59:35.240 --> 0:59:36.840 a decision for themselves that makes sense. 0:59:36.720 --> 0:59:37.560 For their their life. 0:59:38.200 --> 0:59:39.439 You got another one that you want to mention? 0:59:40.360 --> 0:59:40.960 Yeah, I mean I. 0:59:41.320 --> 0:59:45.200 Really enjoy the I love that vintage chech is making 0:59:45.240 --> 0:59:47.880 a comeback as an elder millennial who you know, could 0:59:47.920 --> 0:59:52.440 have remembered when phones had buttons and I one of 0:59:52.480 --> 0:59:55.920 the things that made an appearance investing picks from our 0:59:56.000 --> 0:59:58.200 av team is the I don't actually know how to 0:59:58.240 --> 1:00:03.040 pronounce it, but the Cyriten portable CD player. So we 1:00:04.000 --> 1:00:06.480 published a brand new guide to portable CD players. 1:00:06.520 --> 1:00:09.880 Can you believe it? Yeah? Right, in the last few months. 1:00:09.720 --> 1:00:12.360 And that's one We had a caller on this show 1:00:12.600 --> 1:00:15.920 about they wanted a portable CD player for their Tesla, 1:00:16.320 --> 1:00:18.160 and I'm not kidding. It was like a recurring theme 1:00:18.240 --> 1:00:21.040 for like three shows because everyone was like chiming in 1:00:21.160 --> 1:00:23.080 about it. Why would you need that? And the other 1:00:23.120 --> 1:00:25.640 people said, yes, that's great. I mean, so these things 1:00:25.720 --> 1:00:27.840 are they do serve a purpose, but keep going. 1:00:28.360 --> 1:00:30.520 Yeah, CD players they're back, and so now you have 1:00:30.840 --> 1:00:33.600 a reason to use all of the dusty CDs that 1:00:33.680 --> 1:00:37.480 are somewhere in your storage. So this was a really 1:00:37.560 --> 1:00:41.720 great option from our Portable CD Guide that our AB 1:00:41.800 --> 1:00:42.520 team really loved. 1:00:42.560 --> 1:00:44.360 It's I believe it's around three hundred dollars. 1:00:45.240 --> 1:00:47.280 It's Bluetooth enabled, it kind of works with all the 1:00:47.320 --> 1:00:49.439 technology you already have, and it's just a really great 1:00:49.480 --> 1:00:52.120 way to use your old CDs. 1:00:52.360 --> 1:00:55.040 It's actually way cheaper. It's only ninety nine dollars. I'm 1:00:55.040 --> 1:00:58.120 looking on Amazon right now, so it's the uh it's 1:00:58.680 --> 1:01:02.120 that I don't know the company that ai side trend, 1:01:02.280 --> 1:01:04.040 I don't know. But it gets good ratings. You know, 1:01:04.200 --> 1:01:06.800 you guys have rated it really well in ninety nine dollars. 1:01:06.840 --> 1:01:09.200 If you want to play, it's got Bluetooth so you 1:01:09.280 --> 1:01:12.440 can use speakers, headphones, has a rechargeable battery so you 1:01:12.480 --> 1:01:16.040 don't have to like put batteries in it. Kind of cool. 1:01:16.040 --> 1:01:17.440 I mean, there you go. I mean there's so much. 1:01:17.480 --> 1:01:18.920 I mean I'm looking at there's you know, this has 1:01:18.960 --> 1:01:20.960 everything from home to core to other stuff. But like 1:01:21.320 --> 1:01:24.920 the tech section has speakers so adults. It's got this 1:01:25.040 --> 1:01:29.200 little ebook like an e ink tablet. It's got obviously 1:01:29.320 --> 1:01:32.320 the Sony headphones that everyone loves, the noise cancelation. It's 1:01:32.360 --> 1:01:34.680 got an ol ed TV, it's got the switch to 1:01:34.880 --> 1:01:38.640 which people love. The outdoor lights everyone's stringing up on 1:01:38.680 --> 1:01:40.320 their home now. So, I mean there's a lot of 1:01:40.360 --> 1:01:43.080 things on here. What's the plan for this? How often 1:01:43.160 --> 1:01:45.000 is this going to be updated? These best New picks. 1:01:45.800 --> 1:01:49.280 So this is a new annual awards program that we're doing. 1:01:50.040 --> 1:01:53.680 It involves again, it involves a lot of passing throughout 1:01:53.680 --> 1:01:56.280 the year obviously to make the pick. But then the 1:01:56.360 --> 1:01:58.520 way that we kind of came up with this group 1:01:58.560 --> 1:02:01.880 of seventy one winners that our writers and editors in 1:02:01.960 --> 1:02:04.680 our newsroom nominated, who all the products that they thought 1:02:04.760 --> 1:02:07.200 were their favorites of the year. We went through an 1:02:07.640 --> 1:02:11.080 entire selection process, so that in itself took a few 1:02:11.160 --> 1:02:13.200 months to do, and we're excited to kind of get 1:02:13.240 --> 1:02:16.920 the ball rolling on the next year's iteration of this franchise. 1:02:17.040 --> 1:02:20.200 But we're just really excited to give our readers another 1:02:20.280 --> 1:02:23.360 way to experience all the picks that we have on 1:02:23.400 --> 1:02:23.760 our site. 1:02:23.800 --> 1:02:26.640 All right, final question. I know a lot of these awards, 1:02:26.720 --> 1:02:30.000 you know these To get into the running for the awards, 1:02:30.040 --> 1:02:32.000 you have to pay, Like a lot of these websites 1:02:32.000 --> 1:02:35.200 will make you pay to enter. Do you guys do that? 1:02:36.280 --> 1:02:38.680 No, we do not do pay for play at Wirecutter. 1:02:38.960 --> 1:02:43.560 We adhere to the New York Times ethics standards and 1:02:43.760 --> 1:02:46.080 so you can those are on the site. You can 1:02:46.160 --> 1:02:49.680 read them. But we are never sponsored. We don't accept 1:02:49.760 --> 1:02:53.480 money for recommend any recommending anything. Any product that you 1:02:53.560 --> 1:02:55.760 see in our site is something that our editors and 1:02:55.800 --> 1:02:59.680 writers have truly tested and recommend themselves without any sort 1:02:59.720 --> 1:03:00.720 of bapte site influence. 1:03:01.200 --> 1:03:03.000 Nice, all right, you can find it. Is there a 1:03:03.040 --> 1:03:05.000 short Is there a short way to find this link 1:03:05.120 --> 1:03:06.000 or what to get to me? 1:03:06.440 --> 1:03:07.720 We don't have a short link, but you can go 1:03:07.800 --> 1:03:10.320 to your ny Times dot com slash ware cutter and 1:03:10.400 --> 1:03:12.720 then just in the search tab, just search best New 1:03:12.800 --> 1:03:13.720 Picks and you'll find it there. 1:03:13.840 --> 1:03:15.880 Okay, I see it the winners of our twenty twenty 1:03:15.960 --> 1:03:18.400 six Best New Picks Awards. If you want to check 1:03:18.400 --> 1:03:19.920 them out, I will link it up on my website 1:03:19.920 --> 1:03:23.520 as well. Rich On Tech dot TV Leadashi, thanks so 1:03:23.600 --> 1:03:25.080 much for joining me today from the Wirecutter. 1:03:25.600 --> 1:03:25.840 Thank you. 1:03:26.000 --> 1:03:29.720 Rich all right, uh eighty eight rich one O one 1:03:29.880 --> 1:03:32.400 eight eight eight seven four to two four one zero one. 1:03:32.440 --> 1:03:34.439 We'll get back to those phone lines. Plus, I'm gonna 1:03:34.440 --> 1:03:38.479 tell you about Amazon pushing delivery speeds to the limit. 1:03:38.560 --> 1:03:41.040 You can now get stuff in one hour or three hours, 1:03:41.360 --> 1:03:43.040 but it's going to cost you even if you're a 1:03:43.080 --> 1:03:51.360 Prime member. I'll explain coming up next. Welcome back to 1:03:51.480 --> 1:03:53.800 rich on Tech. Rich Demiro here hanging out with you, 1:03:54.040 --> 1:04:00.320 talking technology. This is American Girls from Harry Styles. He 1:04:00.400 --> 1:04:02.440 must have come out with a new album, because anytime 1:04:02.680 --> 1:04:04.439 an artist comes out with the new album, they start 1:04:04.520 --> 1:04:06.600 playing all the music from the album and then you're like, oh, 1:04:06.680 --> 1:04:08.600 that's a good song. Oh that's a good song. So 1:04:08.680 --> 1:04:12.480 he's got this one in aperture, which you know Harry Styles. 1:04:12.480 --> 1:04:15.120 I think he was in that boy band, the One 1:04:15.200 --> 1:04:18.680 Direction or something, and he was Okay, I mean, I'm 1:04:18.720 --> 1:04:22.200 not like a boy band person. But he's got good music, 1:04:23.280 --> 1:04:25.520 that's right, the swift I mean, I like I like Taylor. 1:04:25.640 --> 1:04:28.200 I think we're gonna play her today. But I'm telling 1:04:28.240 --> 1:04:31.560 you he's got two I mean every his songs are good. 1:04:33.320 --> 1:04:37.520 Let's go to Aperture. We got to when we play Aperture, 1:04:37.600 --> 1:04:39.840 that's one of my favorite beat. Right now, let's go 1:04:39.960 --> 1:04:43.840 to Laura in Youngstown, Ohio. You're on with Rich. 1:04:45.480 --> 1:04:45.960 Hi there. 1:04:47.480 --> 1:04:49.040 I'm having a problem with. 1:04:50.880 --> 1:04:51.800 My Peace. 1:04:52.880 --> 1:04:57.920 It's a desktop. It's running Windows can It's the one 1:04:58.000 --> 1:05:02.840 that was And what happens is once I turn it on, 1:05:05.240 --> 1:05:08.520 I could it runs for about a five minutes and 1:05:08.640 --> 1:05:12.080 then it freezes up and so then I have to 1:05:12.360 --> 1:05:20.040 kind of manually shut it down. And so then you know, 1:05:20.160 --> 1:05:24.959 it comes on again, and uh, same thing about five 1:05:25.040 --> 1:05:29.240 minutes into five minutes into it, it's. 1:05:31.520 --> 1:05:32.080 Just stops. 1:05:32.160 --> 1:05:35.280 It just stops comes to a halt. Is it is 1:05:35.320 --> 1:05:37.880 this something that's new happening or is this something that's 1:05:37.880 --> 1:05:38.360 been going. 1:05:38.240 --> 1:05:42.280 On for a while, But no, it just started years ago. 1:05:42.760 --> 1:05:45.240 Okay, have you done any software updates recently? 1:05:46.120 --> 1:05:46.160 No? 1:05:46.640 --> 1:05:50.640 Okay, so number one, you're running Windows ten. Are you 1:05:50.840 --> 1:05:55.720 on the Extended Security Updates program? Yeah, okay, good, okay, good. 1:05:56.200 --> 1:05:59.640 So there's not really any major updates for your system 1:05:59.680 --> 1:06:02.400 anymore except for security updates, so that's number one, so 1:06:02.520 --> 1:06:05.320 make sure you're doing those. It could be a couple 1:06:05.360 --> 1:06:07.880 of things when it's not starting up properly. It could 1:06:07.920 --> 1:06:10.200 be a hardware failure. So it could be that your 1:06:10.600 --> 1:06:13.560 system's overheating, or it could be that a component is 1:06:13.640 --> 1:06:15.520 failing and that's why it's working for a couple of 1:06:15.560 --> 1:06:18.560 minutes before it overheats, or something is failing in the 1:06:19.080 --> 1:06:22.120 RAM or the drive or whatever, So that could be 1:06:22.200 --> 1:06:23.640 one of those things. How old is this did you 1:06:23.720 --> 1:06:26.080 mention that maybe. 1:06:26.960 --> 1:06:28.920 Maybe eight years, ten years? 1:06:29.560 --> 1:06:31.720 I'm not sure, so it's definitely getting up there, so 1:06:31.800 --> 1:06:34.040 that could be a possibility. What I would do is 1:06:34.080 --> 1:06:38.000 two things. Number one, there's a free program called Microsoft 1:06:38.160 --> 1:06:39.600 PC Manager. Have you heard of this? 1:06:40.760 --> 1:06:40.800 No? 1:06:41.120 --> 1:06:44.800 Okay? So I would download that and run that and 1:06:44.920 --> 1:06:48.040 see if you can just kind of optimize your system, 1:06:48.320 --> 1:06:50.840 do a health check, you can kind of do a cleaning. 1:06:51.160 --> 1:06:52.880 There's like a whole bunch of little tools on there 1:06:53.240 --> 1:06:56.080 that I would try to if you can, I mean, 1:06:56.120 --> 1:06:57.760 if you can get this thing installed in the five 1:06:57.840 --> 1:06:59.320 minutes I. 1:06:59.480 --> 1:07:03.800 Tried to nowhere. But it's not enough time, okay. 1:07:03.640 --> 1:07:03.720 So. 1:07:05.240 --> 1:07:08.960 Every time, every time it's five minutes. Okay, it's kind 1:07:09.000 --> 1:07:11.160 of like a it's like an action movie. You've got 1:07:11.200 --> 1:07:14.880 like five minutes to disable the bomb. Okay. So in 1:07:15.000 --> 1:07:19.280 that case, what I would do is you can you 1:07:19.360 --> 1:07:22.480 can look at the ms can fig. So there's a 1:07:22.520 --> 1:07:24.160 way to start your computer up. It's called like a 1:07:24.240 --> 1:07:26.800 safe boot. So it's gonna be where it's not going 1:07:26.880 --> 1:07:28.840 to boot up every one of your programs, Like when 1:07:28.880 --> 1:07:31.120 you run your computer, when you turn it on, it's 1:07:31.200 --> 1:07:33.240 loading like a whole bunch of stuff, right, like these 1:07:33.280 --> 1:07:35.840 little programs you've installed over the years. So that's part 1:07:35.880 --> 1:07:37.680 of the problem is one of those could be creating 1:07:37.680 --> 1:07:38.160 an issue. 1:07:38.440 --> 1:07:40.240 So what I would do is I never know which 1:07:40.320 --> 1:07:41.440 ones to get rid of. 1:07:42.760 --> 1:07:47.320 Yeah, well, there is a there's a great app for that. 1:07:47.520 --> 1:07:52.479 It's called should I Delete Let's see, I gotta oh gosh, 1:07:52.560 --> 1:07:55.280 what's it called should I delete it? Let me say 1:07:55.320 --> 1:08:01.320 should I delete that? I think it's should I delete it? Yeah? 1:08:01.400 --> 1:08:01.840 Should Oh? 1:08:01.920 --> 1:08:03.680 Here it is should I remove it? So if you 1:08:03.720 --> 1:08:06.120 ever have a question, go to this website should I 1:08:06.200 --> 1:08:08.320 Remove it dot com. You can type in the name 1:08:08.360 --> 1:08:10.120 of the program and it will tell you like, yeah, 1:08:10.160 --> 1:08:12.520 you can easily remove that program, no problem, it's splowwear. 1:08:12.600 --> 1:08:15.600 So anyway, I'll put that link on the website anyway. 1:08:15.640 --> 1:08:17.880 But if you go to this ms can fig and 1:08:17.960 --> 1:08:20.479 then you look at the options you have, you can 1:08:20.560 --> 1:08:24.240 do a diagnostic startup. And so once you do that, 1:08:24.479 --> 1:08:27.559 it will basically just load the main things your computer 1:08:27.680 --> 1:08:30.240 needs to run. And if you can load that and 1:08:30.320 --> 1:08:32.000 you can start up your computer and it stays on 1:08:32.080 --> 1:08:35.040 past the five minutes, you know it's something on your 1:08:35.080 --> 1:08:37.040 computer and it's not the hardware. It's some sort of 1:08:37.120 --> 1:08:40.880 software that you have installed that is interfering. And then 1:08:40.960 --> 1:08:43.200 you can go through and start to look in your 1:08:43.640 --> 1:08:46.240 startup programs and see if you can delete, you know, 1:08:46.360 --> 1:08:48.800 some programs that you no longer need or use. So 1:08:49.000 --> 1:08:50.240 that's that's the first. 1:08:50.000 --> 1:08:52.200 Thing to do, is and how do I get to 1:08:52.320 --> 1:08:53.640 the MSIG. 1:08:54.200 --> 1:08:56.160 Just type it in at the bottom of the search 1:08:56.320 --> 1:08:58.880 and just type in ms can fig and then you 1:08:59.000 --> 1:09:02.000 type that, it'll bring you in system Configurator and you'll 1:09:02.040 --> 1:09:05.960 see you have startup selection normal or diagnostic. And then 1:09:06.000 --> 1:09:08.519 there's also you know, there's a couple of things in here. 1:09:08.640 --> 1:09:10.920 You can you know, do a boot into safe mode. 1:09:10.960 --> 1:09:14.760 Safe mode is like super super, it's just doing like 1:09:14.840 --> 1:09:17.320 the absolute necessity. But I would start with that general 1:09:17.680 --> 1:09:21.400 and just do the selective startup or sorry, the diagnostic startup. 1:09:21.479 --> 1:09:22.919 The diagnostic yeah. 1:09:23.040 --> 1:09:24.639 And see what that. See if you can get past 1:09:24.680 --> 1:09:27.120 the five minutes on there, and if you can, you 1:09:27.240 --> 1:09:31.160 might download the Microsoft PC Manager and you know, scan 1:09:31.320 --> 1:09:34.120 your computer, do the health check and go from there, 1:09:34.560 --> 1:09:36.960 and then you know, I'll definitely remove any programs that 1:09:37.000 --> 1:09:38.160 you no longer need or use. 1:09:40.000 --> 1:09:45.040 Okay, And then if if I can get it to 1:09:46.600 --> 1:09:48.920 should I put it in safe mode? If would that 1:09:49.120 --> 1:09:51.920 give me enough time to like do a health check 1:09:52.080 --> 1:09:52.559 or whatever. 1:09:53.400 --> 1:09:57.879 The safe mode will that it should work. It just depends. 1:09:58.800 --> 1:10:01.559 Safe mode is pretty so you can try that. If 1:10:01.800 --> 1:10:04.280 I would try the first thing, the diagnostics startup first. 1:10:04.320 --> 1:10:06.240 If that doesn't work, then I'd boot into safe mode 1:10:06.680 --> 1:10:09.160 and try that and see. But I think that the 1:10:09.240 --> 1:10:11.880 diagnostic startup is going to just do the basics. And 1:10:11.960 --> 1:10:15.400 I think that if you can get the basics and 1:10:15.520 --> 1:10:18.200 your computer still works, then you can move from there 1:10:18.280 --> 1:10:21.320 to see like, Okay, my computer's fine. The hardware is fine. 1:10:21.400 --> 1:10:23.720 It's just a software issue. And then you can go 1:10:23.840 --> 1:10:25.960 through and kind of hopefully clean that up. 1:10:26.120 --> 1:10:28.600 So and the only place I go to clean that 1:10:28.760 --> 1:10:32.080 up is the startup Yeah. 1:10:31.960 --> 1:10:34.559 Well the PC manager from Yeah, I mean, I would 1:10:34.600 --> 1:10:35.120 go in the. 1:10:35.560 --> 1:10:37.479 Manager will tell me the Microsoft PA. 1:10:38.520 --> 1:10:41.040 Yeah, that'll give you some options for things, and you know, 1:10:41.160 --> 1:10:43.320 and that'll that's a good program to kind of just 1:10:43.400 --> 1:10:45.479 like see what's happening with your computer. I'm seeing if 1:10:45.520 --> 1:10:47.840 I have my uh do I even have it? Yeah, 1:10:47.880 --> 1:10:50.400 I do have it, but I was gonna see because 1:10:50.400 --> 1:10:52.600 you can go in there and I haven't, don't have it. 1:10:52.680 --> 1:10:55.880 Insult in this computer? Interesting? But yeah, I would I 1:10:55.920 --> 1:10:58.760 would do that and and just see what that one says. 1:10:59.200 --> 1:11:01.479 And then I would go through into your programs and 1:11:01.600 --> 1:11:04.000 try to just get rid of programs that you don't need, 1:11:04.120 --> 1:11:06.680 that you're not using, restart the thing, and hopefully we 1:11:06.800 --> 1:11:09.120 bring this computer back to life. But I would say 1:11:09.920 --> 1:11:13.320 Laura that you know, after ten years, it's probably time 1:11:13.400 --> 1:11:16.080 to start thinking about a new computer. You've got till 1:11:16.120 --> 1:11:18.920 October when your security updates, you're going to run out. 1:11:18.920 --> 1:11:21.920 So I would plan on getting something new. If you 1:11:22.000 --> 1:11:24.000 can get this thing up and running, you still got 1:11:24.080 --> 1:11:27.400 to plan on getting something new. After October. There's ways 1:11:27.400 --> 1:11:30.360 of rescuing this computer. You can install Chromos Flex on it. 1:11:31.640 --> 1:11:33.599 You can install Linux Mint on it if you want 1:11:33.640 --> 1:11:35.479 to just browse the web and do simple things. But 1:11:35.600 --> 1:11:39.639 it just depends what you want to do on this computer. Yeah, 1:11:39.760 --> 1:11:43.000 you can also do a clean install of Windows to 1:11:43.280 --> 1:11:45.599 kind of start everything fresh, but that's a little bit 1:11:45.680 --> 1:11:47.519 much for a computer that's ten years old. I think, 1:11:48.600 --> 1:11:50.760 thanks for the call today, appreciate it. Hopefully you get 1:11:50.800 --> 1:11:52.680 that thing going, and yes, I will link it up. 1:11:52.720 --> 1:11:55.040 I actually know that a lot of you were looking 1:11:55.080 --> 1:11:58.040 at the website to get the link I mentioned about 1:11:58.080 --> 1:11:59.960 the streaming services. I did put it on there. I 1:12:00.280 --> 1:12:02.439 forgot and I just put it on there, so it 1:12:02.600 --> 1:12:08.880 is there. Amazon has new ultra fast delivery options. We're 1:12:08.920 --> 1:12:12.400 talking one hour and three hour delivery on tens of 1:12:12.520 --> 1:12:15.639 thousands of items, and this is already live in hundreds 1:12:15.680 --> 1:12:18.559 of cities for the one hour delivery and more than 1:12:18.600 --> 1:12:21.760 two thousand cities for the three hour delivery. Now, the 1:12:21.840 --> 1:12:24.160 funny thing is, I've been going to this website that 1:12:24.280 --> 1:12:27.519 Amazon says to go to, which is Amazon dot com 1:12:27.680 --> 1:12:31.600 slash get it Fast, and it keeps saying unavailable for me. 1:12:32.320 --> 1:12:34.439 So maybe they're still rolling this out in a bunch 1:12:34.479 --> 1:12:36.960 of places. But the long and the short of it 1:12:37.120 --> 1:12:39.960 is that they're talking. You know, they've got groceries on here, 1:12:40.080 --> 1:12:44.720 everyday essentials, electronics, clothes, medications. But here's the thing. If 1:12:44.760 --> 1:12:47.160 you want one hour delivery, even as a Prime member, 1:12:47.479 --> 1:12:49.080 you're still going to have to pay ten dollars for 1:12:49.160 --> 1:12:52.000 that delivery. If you want three hour delivery, you can 1:12:52.040 --> 1:12:55.920 pay five dollars. This is all about convenience, and obviously 1:12:56.600 --> 1:12:59.120 it is all about the competition. We know you can 1:12:59.240 --> 1:13:01.960 order things off Uber. Now, you can order things off 1:13:02.040 --> 1:13:05.160 door Dash. There's many ways. Go puff, I think is 1:13:05.200 --> 1:13:07.880 another one. There's many ways of getting things to your 1:13:07.920 --> 1:13:10.519 home fast. And Amazon is like, hold on, hold on, 1:13:10.680 --> 1:13:12.880 we invented fast shipping. We want to be there too. 1:13:13.520 --> 1:13:15.439 And before you get poop pooh paying all this money 1:13:15.520 --> 1:13:17.840 for something fast, I had to do this. I was 1:13:17.920 --> 1:13:20.519 doing my show remote. I needed a one hundred foot 1:13:20.560 --> 1:13:24.320 Ethernet cable and I got it on DoorDash from best Buy. 1:13:24.400 --> 1:13:26.559 Took forty five minutes to get it to my dad's house, 1:13:26.880 --> 1:13:29.600 and I could not believe what a lifesaver that was. 1:13:30.280 --> 1:13:33.000 So people do need this stuff, even though I'm not 1:13:33.080 --> 1:13:35.160 paying nine ninety nine for one hour delivery unless I 1:13:35.200 --> 1:13:38.400 ever need it, like really really needed. Amazon dot com 1:13:38.520 --> 1:13:40.240 slash get it fast. If you want to check it out, 1:13:40.240 --> 1:13:42.720 see if it's available by you. Eight and eight rich 1:13:42.800 --> 1:13:45.240 one on one eighty eight seven four to two pour 1:13:45.479 --> 1:13:47.639 one zero one. More rich On Tech coming your way 1:13:48.120 --> 1:13:52.639 right after this. Welcome back to rich On Tech. Rich 1:13:52.680 --> 1:13:56.400 Demiro here hanging out with you, talking technology. Triple eight 1:13:56.560 --> 1:13:59.720 rich one oh one eight eight eight seven four to 1:13:59.720 --> 1:14:01.960 two four one zero one. This is the other Harry 1:14:02.040 --> 1:14:06.519 Styles song, Aperture. It's got this really long intro and 1:14:06.680 --> 1:14:09.280 a really long outro which just like this great beat, 1:14:10.080 --> 1:14:12.200 and it took me a while to get used to 1:14:12.320 --> 1:14:14.360 it or to really enjoy it. And now it's like 1:14:14.439 --> 1:14:17.920 I can't get enough. And so yes, I just paid 1:14:18.080 --> 1:14:20.280 one seven hundred and twenty nine dollars and sold my 1:14:20.360 --> 1:14:23.240 blood to get tickets to a Harry Styles concert. I 1:14:23.439 --> 1:14:26.360 just kidding. I mean some of these tickets have gotten 1:14:26.360 --> 1:14:29.679 out of control. Apparently they are for his concerts. Eighty 1:14:29.760 --> 1:14:31.960 eight rich one on one eighty eight seven four to 1:14:32.000 --> 1:14:37.040 two four one zero one. Uh So a quick story time, 1:14:37.280 --> 1:14:39.920 maybe not that quick, but this week this was just wild. 1:14:39.960 --> 1:14:42.560 I know, if you follow me on social media and 1:14:42.600 --> 1:14:44.720 you get my newsletter rich on tech dot TV, you 1:14:44.800 --> 1:14:48.640 know that I've had kind of a bad run with 1:14:48.880 --> 1:14:53.400 automobiles lately, Like I had my accident back in September. 1:14:53.840 --> 1:14:56.519 My wife was involved in an auto accident a couple 1:14:56.560 --> 1:15:00.080 of weeks ago. And then out of the blue, I 1:15:00.160 --> 1:15:04.040 get a phone call, Hi, Rich, this is I'm not 1:15:04.080 --> 1:15:06.960 going to give their name or the company with rental 1:15:07.040 --> 1:15:10.240 car company. We see that you damaged your car to 1:15:10.360 --> 1:15:12.599 the tune of twenty five hundred dollars on your last rental. 1:15:12.800 --> 1:15:14.680 Which credit card would you like to use to take 1:15:14.720 --> 1:15:19.400 care of that? I said, exqueeze me, what next? 1:15:19.439 --> 1:15:19.559 Thing? 1:15:19.600 --> 1:15:21.720 You know, we are getting into it. I have no 1:15:21.800 --> 1:15:24.280 idea who this person is. Now the company, yes, I 1:15:24.320 --> 1:15:25.800 did rent a car from them, and I said, okay, 1:15:25.840 --> 1:15:29.439 give me some more identifying information, okay, And so they 1:15:29.760 --> 1:15:31.920 start to give me all this information. I'm like, okay, oh, 1:15:32.120 --> 1:15:34.479 they kind of have all my info. I'm like, but ma'am, 1:15:34.680 --> 1:15:37.000 all this information you can get online, like it's just 1:15:37.120 --> 1:15:40.519 public info out there, like my name, you know whatever. 1:15:40.600 --> 1:15:42.479 And she but they did have like info about when 1:15:42.560 --> 1:15:45.080 I actually rented a car, but I'm on social media 1:15:45.160 --> 1:15:48.000 so prevalently that like, I probably said that I rented 1:15:48.040 --> 1:15:51.280 a car that weekend. Anyway, so she's like, she kept 1:15:51.320 --> 1:15:53.240 pushing me to just give a credit card number to 1:15:53.320 --> 1:15:55.600 take care of this charge sight on scene. I'm like, 1:15:55.880 --> 1:15:58.160 I didn't damage your car. I'm I'm not gonna just 1:15:58.200 --> 1:16:00.680 pay a twenty five hundred dollars bill. No way do 1:16:00.800 --> 1:16:03.120 people actually do this? Probably that's why they do this. 1:16:03.640 --> 1:16:06.200 So anyway, so I'm thinking this is probably a scam. 1:16:06.880 --> 1:16:10.000 So I said, I said, send me an email with 1:16:10.080 --> 1:16:12.360 all the info. We don't have your email address. How 1:16:12.400 --> 1:16:14.280 do you not have my email address? I rented a 1:16:14.360 --> 1:16:16.200 car from you. You have all this other infos at 1:16:16.240 --> 1:16:18.080 my email. Now, I don't know if they were they 1:16:18.120 --> 1:16:20.080 were trying to trick me or something, but I said, 1:16:20.080 --> 1:16:22.000 all right, well then send me a letter. So she 1:16:22.120 --> 1:16:24.439 had my home address, so she said, okay, fine, I'll 1:16:24.479 --> 1:16:26.160 send a letter. But she was very angry about it, 1:16:26.920 --> 1:16:29.280 and so I hang up. She gives me a phone 1:16:29.360 --> 1:16:31.479 number to call back. Obviously, I don't call back that number, 1:16:31.720 --> 1:16:33.360 so I go on the website of the company. I 1:16:33.439 --> 1:16:35.679 call their number. Took me forever to get a human 1:16:36.160 --> 1:16:38.040 and finally they look it up and they said, oh, yeah, 1:16:38.080 --> 1:16:40.320 this is actually legitimate. I said what I said, I 1:16:40.360 --> 1:16:42.720 didn't damage this car. Okay, well you got to take 1:16:42.720 --> 1:16:45.400 it up with these people. So I called back, and 1:16:45.600 --> 1:16:48.520 long story short, I get another person who just immediately 1:16:48.600 --> 1:16:50.600 gets into the Okay, which card would you like? We 1:16:50.680 --> 1:16:52.479 need to figure out this quickly before we send it 1:16:52.560 --> 1:16:54.800 to collections all this stuff. I'm like, ma'am, I'm like, 1:16:54.840 --> 1:16:57.040 I'm not just paying a bill that I don't believe 1:16:57.120 --> 1:16:59.519 is mine, right, Like, I'm sorry, I didn't damage this car. 1:17:00.240 --> 1:17:02.360 So I go get me a supervisor. Oh, it's gonna 1:17:02.360 --> 1:17:04.280 take a long time to get a supervisor. You're not 1:17:04.320 --> 1:17:06.400 gonna be happy. You're gonna it's gonna take a long time. 1:17:06.760 --> 1:17:09.560 I'll wait. So finally I wait like ten minutes for 1:17:09.600 --> 1:17:12.160 the supervisor, and I will tell you. I get the 1:17:12.200 --> 1:17:15.120 supervisor and we got off to a little bit of 1:17:15.160 --> 1:17:16.880 a rocky start, you know, cause I'm kind of huffing 1:17:16.920 --> 1:17:18.920 and puffing. But he turned out to be very nice, 1:17:19.280 --> 1:17:22.160 and I was like, sir, I've rented cars for twenty years. 1:17:22.200 --> 1:17:26.200 I've never had a problem come at me. A month 1:17:26.240 --> 1:17:29.479 after this rental is returned, send me the information. He 1:17:29.640 --> 1:17:32.320 had my email address. Somehow he was able to send 1:17:32.360 --> 1:17:33.720 me an email. So he sends me an email with 1:17:33.720 --> 1:17:37.280 all the pictures they took of this damage, and I go, okay, well, 1:17:37.600 --> 1:17:40.280 explain this to me. When I returned this car, it 1:17:40.360 --> 1:17:42.920 had this many miles on it. You took these damage 1:17:42.960 --> 1:17:46.360 pictures at this many miles, which is many miles after 1:17:46.600 --> 1:17:49.679 I returned it. So in that time anything could have happened. 1:17:50.080 --> 1:17:52.720 Your sales associate could have driven this thing into the wall, 1:17:52.800 --> 1:17:55.920 like someone else could have rented it. And he's like, okay, 1:17:56.080 --> 1:17:58.080 you kind of got us there. I said, yeah, And 1:17:58.479 --> 1:18:01.920 also I didn't do this, damn it. So he goes, actually, 1:18:01.920 --> 1:18:04.000 I'm looking at the pictures and this some of this 1:18:04.120 --> 1:18:08.599 damage looks old and some of it looks rusty, and yeah, 1:18:08.640 --> 1:18:11.240 you're right. This car was driven after you rent it 1:18:11.360 --> 1:18:13.400 or after you returned it. And so I was like, 1:18:13.920 --> 1:18:16.280 and he was kind of turning in my favor, and 1:18:16.320 --> 1:18:18.400 I said, all right, well, let's clear this up right now. 1:18:18.720 --> 1:18:21.040 I'm not paying this. Let's clear it up. And he 1:18:21.160 --> 1:18:22.600 was like, you know what, that's what we're gonna do. 1:18:23.040 --> 1:18:24.400 I said, well, thank you. I said, well, how do 1:18:24.479 --> 1:18:26.320 I keep this from happening in the future. And this 1:18:26.479 --> 1:18:28.439 is my takeaway. I know it's taking me a while 1:18:28.520 --> 1:18:30.519 to get there, but my key takeaway is what I've 1:18:30.560 --> 1:18:33.920 already told you to do is take pictures of all 1:18:34.040 --> 1:18:37.040 four sides of your rental car. You have to, and 1:18:37.160 --> 1:18:39.639 in this case I didn't. Of course, the one time 1:18:39.720 --> 1:18:41.560 that there's a problem, I didn't take pictures of the 1:18:41.600 --> 1:18:45.200 rental car. So take pictures of all four sides when 1:18:45.240 --> 1:18:47.880 you rent it, when you return it, make sure you 1:18:47.960 --> 1:18:49.640 have that. That's the best you can do because if 1:18:49.640 --> 1:18:51.160 they come at you with something like this you don't 1:18:51.200 --> 1:18:53.240 have it. You know, they could just put you on 1:18:53.400 --> 1:18:57.720 for this money. And he then he then said, you know, 1:18:57.800 --> 1:18:59.800 you could buy the insurance, which I don't typically do, 1:19:01.240 --> 1:19:03.360 And he said, you know you can this This airport 1:19:03.400 --> 1:19:05.080 that you rented at is actually one of our worst 1:19:05.120 --> 1:19:08.240 offenders for doing stuff like this. I'm like, okay, so 1:19:08.360 --> 1:19:10.920 you know this happens all the time. My point is 1:19:11.400 --> 1:19:15.640 take the pictures. Also, you know I I have a 1:19:15.720 --> 1:19:18.799 credit card that has what's called primary rental car insurance. 1:19:19.160 --> 1:19:21.960 There are only a handful of credit cards that offer that. 1:19:22.520 --> 1:19:25.320 Most of them are secondary, which means if you were 1:19:25.400 --> 1:19:28.920 to actually not accept the rental car company's insurance. And 1:19:29.520 --> 1:19:31.680 you get your you know, you're using your own, You're 1:19:31.680 --> 1:19:34.560 gonna have to go through your primary insurance, which is, 1:19:34.960 --> 1:19:37.360 you know, not something you necessarily want to do. So 1:19:37.479 --> 1:19:40.840 if you have and your credit card pops in at secondary, 1:19:40.920 --> 1:19:43.600 so anything your main insurance doesn't cover, they'll cover. So 1:19:43.880 --> 1:19:45.919 I would look for a credit card that has primary 1:19:46.000 --> 1:19:48.960 rental car insurance, something that I've always demanded of my 1:19:49.040 --> 1:19:51.840 credit card because I do think that it would come 1:19:51.880 --> 1:19:53.680 in handy in a situation like this. Not that I 1:19:53.920 --> 1:19:56.400 damage this car, but if I did, you know, you 1:19:56.479 --> 1:19:59.560 can rely on that. So anyway, that's my story what 1:19:59.720 --> 1:20:03.000 I mean. This really got me going. I was really like, 1:20:03.360 --> 1:20:05.519 hold on, how do I even prove that I didn't 1:20:05.520 --> 1:20:07.560 do this damage? But as soon as they sent me 1:20:07.600 --> 1:20:09.720 those pictures with the odometer, I was like, okay, that's 1:20:09.760 --> 1:20:11.960 my key right there. I returned this car at this 1:20:12.040 --> 1:20:15.439 odominant number, they returned it, They took these pictures out 1:20:15.439 --> 1:20:17.400 of there, and I said, by the way, you had 1:20:17.439 --> 1:20:19.880 a human check the car when I returned it. That 1:20:20.040 --> 1:20:22.680 human would have said something if there was a problem, right, 1:20:23.040 --> 1:20:27.080 So come on, I'm getting worked up. Just talking about that. 1:20:27.240 --> 1:20:30.040 All right, Let's let's go to Thatcher in Santa Barbara. 1:20:30.200 --> 1:20:37.200 Thatcher you're on with Rich. Okay, I think Thatcher left us. 1:20:38.520 --> 1:20:40.040 Let's go to Thatcher. 1:20:40.080 --> 1:20:40.439 Are you there? 1:20:41.520 --> 1:20:46.080 No, he's not. Let's go to okay line Oh do 1:20:46.160 --> 1:20:48.800 I take the wrong line? No? I can't even tell 1:20:48.840 --> 1:20:50.600 what line? This says line five. All right, Let's go 1:20:50.680 --> 1:20:55.880 to Robert at Huntingdon Beach. You're on with Rich. Robert? 1:20:55.920 --> 1:21:00.439 Are you there? All right? What's happening here? But what 1:21:00.520 --> 1:21:02.639 am I doing wrong here? Robert? 1:21:02.640 --> 1:21:03.080 Are you there? 1:21:04.080 --> 1:21:04.120 No? 1:21:04.400 --> 1:21:06.760 Okay? All right, I give up. I will do an 1:21:06.800 --> 1:21:09.160 email question while we figure out what's going on with 1:21:09.200 --> 1:21:13.400 the phone lines. Kim says lines might be messed up. Okay, 1:21:13.680 --> 1:21:16.320 well all right, let's see. Let's try one more time here, 1:21:16.680 --> 1:21:17.320 Robert are you there? 1:21:18.640 --> 1:21:18.680 No? 1:21:19.040 --> 1:21:24.240 Okay, I don't know who knows? I you know, let's see. 1:21:24.280 --> 1:21:26.960 Oh now, Bo was saying, try the other side, Hello, Robert, 1:21:27.040 --> 1:21:27.360 you there? 1:21:28.680 --> 1:21:28.720 No? 1:21:30.040 --> 1:21:31.120 Now it just seems silly. 1:21:31.760 --> 1:21:31.880 Uh. 1:21:33.960 --> 1:21:36.360 Mary in Huntington Beach writes in hey, Rich, I watch 1:21:36.400 --> 1:21:39.120 you on Katla. I really like your information and you personally, 1:21:39.280 --> 1:21:42.240 Oh thank you, that was nice. I'm looking for your recommendation. 1:21:42.360 --> 1:21:47.599 For a safe subscription app. Thank you to two subscription apps. 1:21:47.600 --> 1:21:51.400 I like number one, Bobby. This is a very simple option. 1:21:51.560 --> 1:21:54.160 You manually enter your subscription so it doesn't connect to 1:21:54.160 --> 1:21:56.679 your bank accounts, which means you know less your personal 1:21:56.720 --> 1:21:58.800 information is shared. But it's not going to be as 1:21:58.840 --> 1:22:01.400 automatic as the second one I'm going to recommend, which 1:22:01.479 --> 1:22:05.480 is Rocket Money. So Rocket Money can automatically find those subscriptions. 1:22:05.560 --> 1:22:08.600 This started out as a company called true Bill. They 1:22:08.680 --> 1:22:11.240 do a great job, but you have to link up 1:22:11.280 --> 1:22:13.720 your bank or credit card accounts, which means you have 1:22:13.760 --> 1:22:16.120 to give them access to your financial information, which means 1:22:16.640 --> 1:22:20.320 they're probably monetizing your data in some you know, in 1:22:20.439 --> 1:22:22.519 some way. So if you want the maximum privacy, I 1:22:22.640 --> 1:22:25.759 go with Bobby. If you want automatic tracking, probably Rocket 1:22:25.800 --> 1:22:28.599 Money is more convenient. There's actually a lot of apps 1:22:28.600 --> 1:22:30.599 out there, a lot of smaller apps for keeping track 1:22:30.640 --> 1:22:33.840 of subscriptions. You can also just keep a spreadsheet. There's 1:22:33.840 --> 1:22:36.360 also another app I like, but it is paid. It's 1:22:36.400 --> 1:22:40.000 called monarch Money, which is fantastic when you do have 1:22:40.080 --> 1:22:42.000 to link up your accounts, but it's all private because 1:22:42.000 --> 1:22:44.120 you pay for it, right, So if you're paying for 1:22:44.200 --> 1:22:47.000 the service, they're probably not monetizing off you. If you're 1:22:47.040 --> 1:22:49.679 not paying for the service, they're monetizing off your data. 1:22:50.040 --> 1:22:52.639 So Monarch is a great one. But again that Bobby, 1:22:54.160 --> 1:22:55.640 that Bobby app. Let me see if there's like a 1:22:56.240 --> 1:22:58.519 certain way you have to do this, just to type 1:22:58.560 --> 1:23:02.640 it in here. Subscription app, h Bobby, It's called bobbyapp 1:23:02.840 --> 1:23:05.960 dot co. Bobby app dot co. That one is only 1:23:06.120 --> 1:23:09.200 on iOS. Anyway, if you have an app that you 1:23:09.320 --> 1:23:13.040 like for subscriptions, email me hello at richon Tech dot tv. 1:23:13.160 --> 1:23:15.760 I'll mention it in the next segment. Eighty eight rich 1:23:15.880 --> 1:23:18.320 one O one eighty eight seven four two four one 1:23:18.439 --> 1:23:20.559 zero one. We will try to get our phone lines 1:23:20.600 --> 1:23:33.360 working again when we come back right after this. Welcome 1:23:33.439 --> 1:23:35.880 back to rich on Tech. Rich DeMuro here hanging out 1:23:35.880 --> 1:23:39.000 with you, Talking Technology, triple eight rich one O one 1:23:39.200 --> 1:23:42.599 eighty eight seven four to two four one zero one. 1:23:43.040 --> 1:23:48.160 The website for the show is rich on Tech dot tv. 1:23:49.000 --> 1:23:49.120 Uh. 1:23:49.280 --> 1:23:53.560 Once you're there, tap the let's see tap about and 1:23:53.680 --> 1:23:57.519 you've got the rich on Tech checklist. So uh, follow 1:23:57.560 --> 1:23:59.800 me on Instagram at rich on Tech, sign up for 1:23:59.880 --> 1:24:03.320 my free newsletter, and then subscribe to my podcast. That's 1:24:03.400 --> 1:24:07.240 the the on demand version of this show. So those 1:24:07.280 --> 1:24:09.479 are the three things. If you like what you hear here, 1:24:09.640 --> 1:24:12.920 that's what you do rich on tech dot TV, tap 1:24:13.000 --> 1:24:16.679 about and follow the rich on tech checklist. How many 1:24:16.720 --> 1:24:19.479 are you signed up with? Hopefully all of them? Let's 1:24:19.520 --> 1:24:25.160 go to Wilmer. Yes, I'm here in Santa Monica. What's up? 1:24:27.120 --> 1:24:27.439 Okay? 1:24:27.880 --> 1:24:29.960 I'm thinking, oh my god, because somebody come on the 1:24:30.000 --> 1:24:32.040 last time before I can get to answer, whether they 1:24:32.200 --> 1:24:34.280 freaking hung up on me or whatever or put me 1:24:34.360 --> 1:24:35.000 back on hold. 1:24:35.200 --> 1:24:37.960 Oh gosh, well no, we we lost every other callers. 1:24:38.000 --> 1:24:42.200 You are our last hope. Oh well, thank god, better 1:24:42.280 --> 1:24:44.080 make it good. What's up? What's happening? 1:24:45.600 --> 1:24:50.839 I had some previous emails and a phone number years 1:24:50.920 --> 1:24:53.719 and years ago. Now it's probably been about three years 1:24:53.800 --> 1:24:57.000 or four years now, and I don't have that information. 1:24:57.920 --> 1:25:03.920 And yesterday I went in into a place to download 1:25:04.840 --> 1:25:07.240 in order to join the gym or whatever, I had 1:25:07.280 --> 1:25:11.080 to download the app and it could give on my 1:25:11.120 --> 1:25:13.040 phone so I could just shove the phone when I 1:25:13.560 --> 1:25:16.120 walked in there or whatever. And I was unable to 1:25:16.200 --> 1:25:20.040 do that because when I went into just to retrieve 1:25:20.280 --> 1:25:24.920 my ID pathword, it said that it would send me 1:25:25.479 --> 1:25:29.519 a text, but it would send it, but it sends 1:25:29.560 --> 1:25:32.040 it to the old address and I no longer have 1:25:32.280 --> 1:25:34.800 that Apple ID or anything, or I don't even have 1:25:34.920 --> 1:25:38.080 that email to the old address. I did happen to 1:25:38.240 --> 1:25:41.639 write down some old emails, if that will help. 1:25:43.080 --> 1:25:46.280 Okay, So, so basically you're talking iPhone, is that it? 1:25:46.400 --> 1:25:47.280 Or you're talking Android? 1:25:47.520 --> 1:25:48.920 Yes, iPhone? 1:25:48.920 --> 1:25:52.920 Okay, so iPhone. You you have your iPhone, but when 1:25:52.960 --> 1:25:54.800 you went to download an app, it said, hey, we 1:25:54.880 --> 1:25:56.880 want to verify this before you download the app, and 1:25:56.960 --> 1:25:58.200 you couldn't verify it id. 1:25:59.080 --> 1:26:03.080 Your Apple ID is not correct, and uh, well I 1:26:03.560 --> 1:26:05.640 got the ones that I wrote down here. I have 1:26:06.160 --> 1:26:07.080 an old email. 1:26:07.400 --> 1:26:09.479 Okay, well I have the old path. 1:26:09.320 --> 1:26:13.960 Word written down here five views before in the past. Okay, 1:26:14.000 --> 1:26:16.800 I don't have my telephone number, right. 1:26:16.840 --> 1:26:18.519 They're trying to text you something when you go into 1:26:18.520 --> 1:26:21.240 your settings, does it when you tap your name up 1:26:21.280 --> 1:26:24.400 at the top, is the email under your name the 1:26:24.479 --> 1:26:26.080 one that you would expect it to be or. 1:26:26.160 --> 1:26:29.839 No, yeah, no, the new one is because I created 1:26:29.920 --> 1:26:31.760 the new one. My nephew helped me to do that 1:26:32.080 --> 1:26:34.920 or whatever. And he's computer savvy. I'm computer dumb. You 1:26:34.960 --> 1:26:36.960 know you've seen those books for dummies. 1:26:37.160 --> 1:26:38.320 Yes, I know whatever. 1:26:38.560 --> 1:26:40.720 I'm that when I fall into that category. 1:26:40.920 --> 1:26:44.519 Okay. So, so when you went to to authorize this 1:26:44.760 --> 1:26:47.320 iTunes store or whatever, I don't even if they call 1:26:47.360 --> 1:26:50.600 it that anymore. Just the the app download it was 1:26:50.680 --> 1:26:52.120 a different Apple I D. 1:26:54.000 --> 1:26:58.360 No, yeah, it said it wasn't right, okay, I figure. 1:26:58.479 --> 1:27:03.240 And they said, we'll send your proof of whatever to 1:27:03.400 --> 1:27:05.800 the old to the not date N say, the old, 1:27:06.200 --> 1:27:09.120 but to your email address. Well, I had since then 1:27:09.360 --> 1:27:14.160 changed the email address to this new email address, and 1:27:15.439 --> 1:27:20.200 I'm unable to download anything because they don't have a 1:27:20.439 --> 1:27:27.040 verification of me change in anything because they don't have 1:27:27.200 --> 1:27:27.559 the new. 1:27:28.960 --> 1:27:32.720 Okay. Well, I think at the end of the day, 1:27:32.840 --> 1:27:34.600 this is probably going to require a visit to the 1:27:34.640 --> 1:27:36.559 Apple Store to see what's going on, because I can't 1:27:36.640 --> 1:27:39.400 really I can't really picture what's happening here because if 1:27:39.400 --> 1:27:41.479 you're signed in with your with your Apple I D, 1:27:41.720 --> 1:27:43.920 I'm not sure why it's asking for a different idea. 1:27:44.160 --> 1:27:46.240 I'm not signed in with the Apple I D. They 1:27:46.320 --> 1:27:50.640 said you were unable to retrieve that, Oh got it? 1:27:50.720 --> 1:27:53.280 Okay, So it sounds okay. So what I would recommend 1:27:53.600 --> 1:27:56.479 is you probably have you tried this, uh, I forgot 1:27:56.600 --> 1:27:57.960 that Apple dot Com. Have you tried that? 1:27:58.720 --> 1:28:02.400 Yeah, I did everything with my nephew or whatever. 1:28:02.520 --> 1:28:04.519 Okay, And that's where they try to set you up 1:28:04.560 --> 1:28:06.200 with the with the email where they send you the 1:28:06.280 --> 1:28:07.000 thing and you can't. 1:28:06.800 --> 1:28:09.360 Do it, and they send me the correction to my 1:28:09.680 --> 1:28:12.640 email address. But that old email is where they sent it. 1:28:12.840 --> 1:28:13.680 They didn't send it to. 1:28:13.760 --> 1:28:16.680 The new one, right, Okay, I see. Its sounds like 1:28:16.760 --> 1:28:19.479 you've got some some different accounts here, like a mix 1:28:19.520 --> 1:28:20.960 of old. Now you said you had a. 1:28:21.000 --> 1:28:27.000 New one old accounts, two old accounts and one old 1:28:28.640 --> 1:28:29.200 phone number. 1:28:29.360 --> 1:28:32.000 Okay, And here's okay, So here's my main question. Why 1:28:32.040 --> 1:28:33.880 can't you just sign up for a new Apple Idea 1:28:33.920 --> 1:28:36.160 and start fresh since you haven't used these in so long. 1:28:36.720 --> 1:28:37.800 That's what I wanted to do. 1:28:38.040 --> 1:28:41.040 But they're saying your your information is associated with the 1:28:41.120 --> 1:28:41.719 oldest stuff. 1:28:43.520 --> 1:28:49.280 Well, no, I wonder if I could, because I will 1:28:49.400 --> 1:28:52.559 do that. I'll just had to write a down word 1:28:52.720 --> 1:28:53.360 for word or. 1:28:53.360 --> 1:28:57.400 What identifiable information on the on the air here. But 1:28:57.520 --> 1:28:58.960 here's here's what I would do. At the end of 1:28:59.000 --> 1:29:02.760 the day. It sounds to me like there's you have 1:29:02.920 --> 1:29:06.000 an old Apple Idea account that you can no longer 1:29:06.080 --> 1:29:08.600 access because they're trying to text that recovery code to 1:29:08.760 --> 1:29:11.840 your you're an old phone number that you no longer 1:29:11.920 --> 1:29:14.519 have access to, which happens over time. This is why 1:29:14.640 --> 1:29:17.559 I always like an authentication app versus a text message. 1:29:17.600 --> 1:29:19.479 But that's a whole other story. You set this up 1:29:19.600 --> 1:29:23.719 wave for so if it's not working, if you can't 1:29:23.960 --> 1:29:27.519 recover your account by going to iforgot that Apple dot com, 1:29:28.240 --> 1:29:31.280 I would go to the Apple Store explain the issue 1:29:31.360 --> 1:29:35.000 to them. They will have you either try to they 1:29:35.040 --> 1:29:37.519 will know the process of trying to get you back 1:29:37.600 --> 1:29:40.960 on this Apple ID, or they may have you sign 1:29:41.040 --> 1:29:43.400 up for a new one using new information and a 1:29:43.479 --> 1:29:46.200 new phone number that is not linked to an old account. 1:29:46.280 --> 1:29:49.479 Because it sounds like sometimes these accounts get so far 1:29:49.640 --> 1:29:52.320 down the line that you know there's no way of 1:29:52.520 --> 1:29:55.680 recovering them. But it just depends. It depends on what 1:29:55.760 --> 1:29:58.000 they can do. So I'm not able to help you 1:29:58.200 --> 1:30:01.400 over the air here because I can't really give you 1:30:01.560 --> 1:30:03.600 like a you know, hey, this is what you have 1:30:03.680 --> 1:30:05.240 to do and it'll just fix it all Like it 1:30:05.320 --> 1:30:08.880 doesn't sound like it's that easy. If you were able 1:30:08.960 --> 1:30:11.240 to sign up with a new Apple ID, That's probably 1:30:11.280 --> 1:30:14.960 what I'd recommend. Using a new phone number and a 1:30:15.040 --> 1:30:19.280 new email address so you have not used previously, that 1:30:19.360 --> 1:30:22.680 would probably be the easiest way to avoid uh, you know, 1:30:22.800 --> 1:30:25.080 going into an Apple store. But otherwise, other than that, 1:30:25.200 --> 1:30:27.000 I think I think you go to the Apple store. 1:30:27.080 --> 1:30:29.280 That's the beauty of having Apple is that you know, 1:30:29.600 --> 1:30:32.400 head head to the Third Street promenade and you know 1:30:32.439 --> 1:30:35.360 it's a beautiful store going there, and and someone at 1:30:35.400 --> 1:30:38.439 the genius Bart can help you there. Thanks for the call, Wlilmer, 1:30:38.520 --> 1:30:41.559 and please, once you figure it out, email me hello 1:30:41.640 --> 1:30:43.479 at rich on tech dot TV and let me know 1:30:43.640 --> 1:30:46.240 what the solution was so that we can share it 1:30:46.360 --> 1:30:48.439 here on the show and other people who may have 1:30:48.520 --> 1:30:53.519 a similar issue don't have to go through that. Thanks 1:30:53.560 --> 1:30:56.920 for the call today, Tony and New Jersey says, Hey, 1:30:56.920 --> 1:30:58.720 I'm listening to all your podcasts. I know you test 1:30:58.760 --> 1:31:02.280 a lot of screen protectors. Got Samsung S twenty five Ultra. Uh, 1:31:02.560 --> 1:31:05.479 these screen protectors just don't work. Swiping gestures, you're fine, 1:31:05.520 --> 1:31:09.519 but fingerlock on fingerprint unlock never works. I've even enabled 1:31:09.600 --> 1:31:12.640 touch sensitivity and it still won't read any recommendations. 1:31:12.760 --> 1:31:12.800 No. 1:31:13.520 --> 1:31:16.120 I actually had to pull the screen protector off the 1:31:16.360 --> 1:31:19.760 Samsung because it was interfering with the fingerprint reader so bad. 1:31:20.280 --> 1:31:22.479 Best I can say is press a little bit harder 1:31:22.600 --> 1:31:26.439 to register your fingerprint. That's the only tip I've gotten 1:31:26.560 --> 1:31:29.680 from the screen protector. People eighty to eight Rich one 1:31:29.720 --> 1:31:35.160 oh one, rich on Tech dot TV, Welcome back to 1:31:35.280 --> 1:31:37.880 rich On Tech. Rich Demiro here hanging out with you, 1:31:38.160 --> 1:31:42.360 talking technology. Playing some of my favorite tunes recently. This 1:31:42.560 --> 1:31:47.320 is Somber, Sombr. They've got a lot of great, great 1:31:47.400 --> 1:31:50.360 songs I'm really enjoying right now. So that's Somber. Also 1:31:50.439 --> 1:31:55.200 one of Taylor Swift's favorites. So take that. Okay, We've 1:31:55.240 --> 1:31:58.880 got Patricia egger On, head of security at Proton. I 1:31:58.960 --> 1:32:02.200 talked about Proton there, the security first company. They offer 1:32:02.320 --> 1:32:05.080 email and all kinds of other services. But they have 1:32:05.160 --> 1:32:08.960 this new thing called Born Private and this is a 1:32:09.000 --> 1:32:11.800 new initiative to kind of create an email address for 1:32:11.880 --> 1:32:15.120 your child when they're first born and protect their digital 1:32:15.240 --> 1:32:18.200 identity from day one. So Patricia, welcome to the show. 1:32:19.439 --> 1:32:19.559 Hi. 1:32:19.720 --> 1:32:22.800 Thanks, So tell me about where did this come from, 1:32:22.880 --> 1:32:25.600 this whole like born Private, and did I explain it? 1:32:25.680 --> 1:32:29.120 Explain what the initiative is. First off, sure. 1:32:29.280 --> 1:32:32.880 So the initiative is really for one for parents, call 1:32:32.960 --> 1:32:36.839 to action for them to protect their kids online. Proton 1:32:36.920 --> 1:32:39.880 to to survey earlier this year that showed that a 1:32:39.960 --> 1:32:44.799 majority of parents are concerned about their kids digital privacy 1:32:44.880 --> 1:32:48.840 or their online privacy and are actively looking for ways 1:32:48.880 --> 1:32:54.200 to protect their kids. And there's a sense of lack 1:32:54.240 --> 1:32:56.200 of agency, like people don't know what to do, People 1:32:56.240 --> 1:32:59.160 don't know how to help their kids and to protect them. 1:32:59.200 --> 1:33:02.880 And so this is what the Born Private initiative is 1:33:03.360 --> 1:33:09.320 really basically setting your kids up for success online later on. 1:33:10.280 --> 1:33:14.519 And that basically means you reserve an email address from them, 1:33:14.600 --> 1:33:18.120 a Proton email address for them, and it basically stays 1:33:18.840 --> 1:33:22.280 dormant for ten to fifteen years until the kid is 1:33:22.360 --> 1:33:25.400 ready to use it. And that's all that comes for 1:33:25.720 --> 1:33:29.200 a dollar which is donated to the Proton Foundation. 1:33:30.000 --> 1:33:32.280 And so the idea here is that if you were 1:33:32.360 --> 1:33:35.080 to sign up with a big tech email address, what 1:33:35.240 --> 1:33:37.160 they would deactivate it if you didn't use it for 1:33:37.200 --> 1:33:38.280 a couple of years or something. 1:33:39.320 --> 1:33:45.280 Typically typically emails do get deactivated or revoked if you 1:33:45.320 --> 1:33:47.519 don't use them at all. And so this is like 1:33:47.600 --> 1:33:50.040 a legal guarantee that we that protons set up for 1:33:50.520 --> 1:33:54.040 anyone who starts an email through this campaign that they 1:33:54.120 --> 1:33:57.479 can keep it for fifteen years before they don't need 1:33:57.560 --> 1:33:58.759 to touch it in the meantime. 1:33:59.160 --> 1:34:02.640 Interesting, And so what do you think the advantages of 1:34:03.040 --> 1:34:06.240 Proton email? You know, because I've talked about Proton on 1:34:06.280 --> 1:34:08.559 the show before. You guys offer a lot of different products. 1:34:08.560 --> 1:34:11.120 I'm looking. You've got mail, you've got calendar, you've got 1:34:11.160 --> 1:34:14.599 a meeting app, You've got the Authenticator, which I absolutely 1:34:14.680 --> 1:34:17.120 love and recommend. You've got proton Pass, which is a 1:34:17.160 --> 1:34:21.759 password manager, VPN drive, docs sheets more than I even realized. 1:34:23.200 --> 1:34:25.960 So explain what Proton is all about in general. 1:34:27.200 --> 1:34:32.000 So, in general, Proton is a tech company, but it 1:34:32.120 --> 1:34:36.599 focuses on building privacy focused digital tools. So the goal 1:34:36.680 --> 1:34:40.120 is really to give our users control over their personal data. 1:34:40.520 --> 1:34:43.280 And this was founded in twenty fourteen. We started with 1:34:43.439 --> 1:34:46.040 proton Mail, as you mentioned, and then since then expanded 1:34:46.120 --> 1:34:49.639 to a whole suite of other online tools as you mentioned, 1:34:49.760 --> 1:34:51.479 VPN passworm Manager, etcetera, etcetera. 1:34:52.520 --> 1:34:54.320 And what does that mean you guys? A lot of 1:34:54.320 --> 1:34:56.519 your stuff is end to end encrypted. What does that 1:34:56.760 --> 1:34:58.080 mean to the average person. 1:34:59.439 --> 1:35:03.479 Yeah, So basically there's some cryptography and whatnot in the background. 1:35:03.560 --> 1:35:06.600 But what it means to users is essentially that we 1:35:06.920 --> 1:35:11.960 even as employees at Proton, cannot access the contents of 1:35:12.200 --> 1:35:14.800 our user's emails for instance, so we can't go ahead 1:35:15.160 --> 1:35:18.880 go snooping. We can't also give it to anyone else, 1:35:18.920 --> 1:35:21.720 So whether it's law enforcement or anyone, you know, if 1:35:21.760 --> 1:35:24.360 there's a data breach, that the data would be encrypted, 1:35:24.400 --> 1:35:26.439 and so it's not really useful. So that's a major 1:35:26.560 --> 1:35:29.400 difference if you compare it to the you know, the 1:35:29.479 --> 1:35:32.439 big tech email providers that most people use. 1:35:33.360 --> 1:35:36.240 So you talk about this back to this whole born 1:35:36.320 --> 1:35:39.880 private initiative where you basically reserve your child's email address 1:35:40.000 --> 1:35:44.360 at birth. So you said that this keeps it private. 1:35:44.600 --> 1:35:47.320 It kind of like, you know, keeps their identity private 1:35:47.439 --> 1:35:50.080 at the beginning. So is that different than reserving it 1:35:50.120 --> 1:35:52.439 because once you put their name and information into another 1:35:52.560 --> 1:35:54.640 you know, big tech database, why it just gets like 1:35:54.760 --> 1:35:56.600 sucked into like all the other data that they have 1:35:56.840 --> 1:35:56.960 or what. 1:35:58.080 --> 1:35:58.960 Yeah, So the the. 1:36:00.680 --> 1:36:05.800 Classic or the standard email company will is based off 1:36:05.880 --> 1:36:08.320 of ads, right, and so they monetize their users data. 1:36:08.720 --> 1:36:11.840 So whenever you start, when you put your foot in 1:36:11.920 --> 1:36:14.759 the door, there they're gonna they're gonna start gathering information 1:36:15.000 --> 1:36:17.519 about you and creating that profile. Whether you're a kid, 1:36:17.560 --> 1:36:19.559 whether you're an adult that they you know, doesn't matter. 1:36:20.400 --> 1:36:23.080 And so that's that's what starts, and that's the trigger. 1:36:23.120 --> 1:36:26.400 And what's really important to understand I think about email 1:36:26.520 --> 1:36:29.439 is that it's oftentimes kind of the glue that sticks 1:36:29.680 --> 1:36:32.240 all of the various pieces of your digital identity together. 1:36:33.120 --> 1:36:35.519 And so that's why it's a really important part of 1:36:35.640 --> 1:36:40.559 somebody's online presence or their online identities is that email, 1:36:40.600 --> 1:36:43.040 because it's going to be it's going to be linking 1:36:43.120 --> 1:36:45.880 all those pieces together. And so basically with Proton, there's 1:36:45.960 --> 1:36:49.800 nothing happening with that digital identity until you're you know, 1:36:49.880 --> 1:36:52.960 the kid is old enough to start using it. And 1:36:53.080 --> 1:36:57.280 that's a pretty big difference from again, the usual email 1:36:57.320 --> 1:36:58.080 providers out there. 1:36:58.760 --> 1:37:00.960 Now this is the other. Now here's a question because 1:37:00.960 --> 1:37:04.880 we were talking Bobo, my producer here, he recently had 1:37:04.920 --> 1:37:07.240 a child and they set up an email address and 1:37:07.479 --> 1:37:11.559 the wife, his wife sends little emails of like memories 1:37:11.600 --> 1:37:13.360 and stuff to that email address, which I thought was 1:37:13.439 --> 1:37:16.160 kind of cool. But just to be clear here, this 1:37:16.400 --> 1:37:19.120 email address is not to it's not like an inbox 1:37:19.200 --> 1:37:21.800 that can collect stuff over those fifteen years? Is that 1:37:22.200 --> 1:37:22.720 is that right? 1:37:23.640 --> 1:37:23.800 Yeah? 1:37:23.880 --> 1:37:27.240 Correct, So it stays empty for until you activate it 1:37:27.280 --> 1:37:29.840 and then it's just a normal email account. But in 1:37:29.920 --> 1:37:33.040 the meantime it stays empty, and it doesn't there's no 1:37:33.200 --> 1:37:35.400 tracking of the child and none of that. 1:37:35.720 --> 1:37:38.320 Okay, And so what's been the response to this? I mean, 1:37:38.400 --> 1:37:40.840 what is what's been the It's only been a couple 1:37:40.920 --> 1:37:42.960 days since you guys announced this, but have you gotten 1:37:43.000 --> 1:37:46.640 a lot of reservations? And that dollar is really it 1:37:46.720 --> 1:37:49.160 goes to your foundation, right, yeah. 1:37:49.080 --> 1:37:54.360 Exactly goes to the foundation, which is legally obliged to 1:37:54.479 --> 1:37:58.560 protect privacy above profits. So that's that's also something that 1:37:58.680 --> 1:38:01.920 sets Proton apart. But I think, I mean, at least 1:38:01.960 --> 1:38:07.000 in the the parents and people around me, I think 1:38:07.040 --> 1:38:10.160 people were really excited about it, and and to me personally, 1:38:10.240 --> 1:38:14.320 it's also what I what I really like about this campaign. 1:38:14.400 --> 1:38:16.720 And I know it's probably not what the people who 1:38:16.800 --> 1:38:20.519 created that actually were, you know, intending to do, but 1:38:20.640 --> 1:38:24.400 I think it's the there's a there's an education element 1:38:24.479 --> 1:38:27.760 here that that I think is really important, which is, 1:38:27.840 --> 1:38:31.720 you know, parents really need to understand for themselves what 1:38:31.840 --> 1:38:33.880 all of this means because they cannot protect their kids 1:38:33.920 --> 1:38:35.880 if they don't, if they don't understand, and they can't, 1:38:36.120 --> 1:38:39.439 they start by protecting themselves. So I think that has 1:38:39.520 --> 1:38:42.479 been I mean, I think in that sense it's been 1:38:42.560 --> 1:38:45.519 quite successful at least people around me who really realize, Okay, 1:38:45.600 --> 1:38:47.840 like I'm a parent, this is I have this responsibility 1:38:47.880 --> 1:38:50.040 to do to not just protect my kids, you know, 1:38:50.120 --> 1:38:52.680 on the street and in the playground and whatever, but 1:38:52.760 --> 1:38:53.519 also online. 1:38:53.880 --> 1:38:56.120 Yeah, and it's it's not easy. And especially when they 1:38:56.160 --> 1:38:58.360 start getting their own gadgets, that's that's when it really 1:38:58.400 --> 1:39:02.360 gets tough. Patricia, How can folks find this online? Where 1:39:02.400 --> 1:39:03.759 do they go for this information? 1:39:04.520 --> 1:39:07.760 So they go to Proton dot me and I think 1:39:07.800 --> 1:39:11.640 then it's slash mail and then slash born Private. And 1:39:11.760 --> 1:39:16.120 if you just google proton born Private, you'll you'll find 1:39:16.160 --> 1:39:17.240 the you'll find the page and. 1:39:17.280 --> 1:39:19.719 I'll put a link on my website. Rich on tech 1:39:19.960 --> 1:39:22.519 dot TV. Uh, I know it's getting late over there 1:39:22.560 --> 1:39:25.240 in Switzerland. Thanks for joining me today on the show, 1:39:25.880 --> 1:39:26.400 My Pleasure. 1:39:26.479 --> 1:39:27.000 Thank you so much. 1:39:27.080 --> 1:39:29.840 All right, thanks so much for being on. Patricia Egger, 1:39:30.200 --> 1:39:34.360 head of security at Proton Again. The website is proton 1:39:34.720 --> 1:39:38.320 dot me, all right, we are going to uh take 1:39:38.320 --> 1:39:40.040 a quick break, and then we're going to open up 1:39:40.080 --> 1:39:43.640 the feedbag. Oh my gosh, where is it? The feedbag 1:39:44.720 --> 1:39:46.640 is really filled this week, so I'm gonna try to 1:39:46.640 --> 1:39:49.320 get through as much as humanly possible. You are listening 1:39:49.400 --> 1:39:57.240 to rich on Tech. Welcome back to rich on Tech. 1:39:57.439 --> 1:40:00.600 Rich Demiro here hanging out with you, talking to technology. 1:40:02.160 --> 1:40:05.639 So I will tell you my week looks a little 1:40:05.680 --> 1:40:08.759 bit like this. Any free moment I have in my life, 1:40:09.760 --> 1:40:12.360 I am sitting down to my computer and reading your emails. 1:40:12.439 --> 1:40:15.479 No joke. I get that many from you. It is 1:40:15.760 --> 1:40:18.200 almost a full time job at this point. And I 1:40:18.280 --> 1:40:20.160 do read them. I do look at them. I do 1:40:20.320 --> 1:40:23.160 try to reply. I do have a backlog most days. 1:40:23.280 --> 1:40:25.479 So if you don't get a reply for me, and 1:40:25.760 --> 1:40:28.720 you know a quick amount of time, just understand that 1:40:28.800 --> 1:40:30.519 there are a lot of these that I'm getting and 1:40:30.600 --> 1:40:32.280 I do try to make them. You know, weave them 1:40:32.320 --> 1:40:36.080 into my newsletter the show, send you thank you notes, whatever, 1:40:36.880 --> 1:40:39.360 but just know that I do read them. If you 1:40:39.439 --> 1:40:42.080 want to email me, it is rich on tech dot TV. 1:40:42.840 --> 1:40:45.120 You just hit contact up at the top and that 1:40:45.240 --> 1:40:47.720 will send your email. Rest assured it does make its 1:40:47.720 --> 1:40:52.360 way to my inbox. Rod says, I just want to 1:40:52.360 --> 1:40:54.479 say you're doing an amazing job keeping us up to 1:40:54.560 --> 1:40:56.760 date with all the tech craziness these days. I'm a 1:40:56.800 --> 1:41:01.160 big fan. Thank you, Rod. Gary in Connecticut, Hey Rich, 1:41:01.760 --> 1:41:03.880 I asked you about recycling old cell phones and ended 1:41:03.960 --> 1:41:06.360 up trying one of those Eco ATM kiosks. There's a 1:41:06.360 --> 1:41:09.400 bunch around me here in Connecticut. I had three Samsungs 1:41:09.400 --> 1:41:10.880 sitting on top of my fridge. I didn't want to 1:41:10.920 --> 1:41:13.240 throw them away, and the process is easy. You enter 1:41:13.320 --> 1:41:14.880 the phone on the website. They give you a code 1:41:14.920 --> 1:41:17.400 to use at the kiosk. If you have more than 1:41:17.439 --> 1:41:19.320 one phone, it's a little annoying because there's no way 1:41:19.360 --> 1:41:21.519 to enter a code. After the selling the first one, 1:41:22.000 --> 1:41:24.320 all three of my phones worked but had cracked screens. 1:41:24.360 --> 1:41:27.439 I got twenty three dollars each. Honestly, it was worth 1:41:27.439 --> 1:41:29.879 it just to finally get rid of them. The Kiosk 1:41:30.080 --> 1:41:33.400 pays in cash or Venmo. Thanks Gary. I think they 1:41:33.520 --> 1:41:35.519 just installed one by me. I want to try that 1:41:35.600 --> 1:41:38.519 out with an old phone. Steve says, Hey Rich after 1:41:38.560 --> 1:41:40.400 hearing the segment about AT and t's one hundred and 1:41:40.439 --> 1:41:42.840 fiftieth anniversary of the telephone call. I was thinking, how 1:41:42.920 --> 1:41:46.360 far we've come. One big improvement in the modern phone world. 1:41:46.840 --> 1:41:49.880 No more long distance charges. That is so true. I 1:41:50.000 --> 1:41:53.519 remember switching to like MCI for like cheaper long distance 1:41:53.600 --> 1:41:57.400 at some point. All the commercials would be about long 1:41:57.479 --> 1:42:00.599 distance on TV back in the day. Chris in Colorado 1:42:00.680 --> 1:42:03.720 listening on eight fifty am koa Denversus. I've listened to 1:42:03.720 --> 1:42:06.040 your show quite a few times, and I'm usually driving 1:42:06.120 --> 1:42:08.200 so I don't get to call in. I'd like to 1:42:08.240 --> 1:42:09.920 get on your mailing list for some of the cool 1:42:09.920 --> 1:42:11.920 stuff you talk about. I'm not very tech savvy, but 1:42:12.000 --> 1:42:14.280 you've really helped me quite in a few areas. I 1:42:14.320 --> 1:42:16.840 don't feel so stupid about that stuff anymore. Thanks for 1:42:16.960 --> 1:42:19.559 doing a great job on the show. Rich on tech 1:42:19.600 --> 1:42:22.200 dot TV hit newsletter if you want to sign up. 1:42:22.680 --> 1:42:26.160 Thank you, Doug. I was looking to upgrade my fifteen 1:42:26.240 --> 1:42:29.040 year old MacBook Pro but kept holding off because of 1:42:29.080 --> 1:42:31.879 the prices. Then I heard you talk about the MacBook 1:42:31.960 --> 1:42:34.080 Neo for five hundred ninety nine dollars, and as a 1:42:34.120 --> 1:42:37.040 retired person, that's exactly what I was looking for. Thank 1:42:37.080 --> 1:42:40.160 you so much, Doug. This is why I talk about 1:42:40.200 --> 1:42:41.680 this stuff. Now the MacBook Neo I was going to 1:42:41.680 --> 1:42:43.840 talk about no matter what. But this is why you 1:42:43.920 --> 1:42:46.000 know people sit there in the back, Rich, you recommended 1:42:46.040 --> 1:42:47.760 this or you talk about that. It's like there are 1:42:47.880 --> 1:42:50.960 many people in this world, and everyone has a different want, 1:42:51.040 --> 1:42:53.640 a different need, and so that's why I'm always just 1:42:53.800 --> 1:42:56.760 kind of mentioning as much as humanly possible, because there's 1:42:56.760 --> 1:43:01.120 always someone out there that can use the information. Alex 1:43:01.280 --> 1:43:04.439 is listening in the UK over KFI. I guess on 1:43:04.520 --> 1:43:07.960 the live stream, just following up on the caller asking 1:43:08.000 --> 1:43:11.080 about a Chromebook with an external monitor, keyboard in mouse. 1:43:11.560 --> 1:43:15.360 Many Chromebooks can connect to a monitor using HDMI, USBC, 1:43:15.720 --> 1:43:18.840 or another adapter depending on the model. Most also support 1:43:18.920 --> 1:43:22.160 external keyboards and mice. Because chromebooks often have limited ports, 1:43:22.200 --> 1:43:25.840 you might need a USB hub, though Bluetooth accessories are 1:43:25.960 --> 1:43:28.560 another option. Yeah, I kind of missed the boat on 1:43:28.640 --> 1:43:30.680 that one, Alex, because the caller asked about that and 1:43:30.720 --> 1:43:34.599 I wasn't really sure, but clearly you can. They also 1:43:34.680 --> 1:43:37.719 have those chrome boxes. I guess they're called the almost 1:43:37.720 --> 1:43:41.200 looks like a Mac Mini, but it's a chrome chromoos. 1:43:42.400 --> 1:43:45.280 Norma says in Los Angeles, Hey, Rich just wanted to 1:43:45.320 --> 1:43:47.280 say a big thank you for the useful information you 1:43:47.400 --> 1:43:50.960 share in your newsletters and on TV. I've been following 1:43:51.000 --> 1:43:53.200 you since I retired from the City of Los Angeles 1:43:53.240 --> 1:43:56.880 as a computer systems analysts five years ago. Your updates 1:43:56.920 --> 1:43:58.880 helped keep me up with the latest tech and I 1:43:59.000 --> 1:44:01.640 really appreciate it. Oh well, thank you, Norma. I appreciate that, 1:44:02.600 --> 1:44:05.000 and you know your stuff. If you're a computer systems analyst, 1:44:05.120 --> 1:44:06.880 you probably know more than I do about this stuff. 1:44:07.560 --> 1:44:11.160 Tony hey Rich just wanted to say thanks for recommending 1:44:11.240 --> 1:44:14.920 the Backup SMS app for Android. I installed it on 1:44:15.000 --> 1:44:17.880 my Galaxy S twenty five Ultra and tested both the 1:44:17.960 --> 1:44:21.439 backup and restore features. It worked flawlessly. I liked it 1:44:21.520 --> 1:44:23.679 so much I ended up giving the pro version a review. 1:44:24.920 --> 1:44:27.280 I gave you credit for the recommendation, looking forward to 1:44:27.360 --> 1:44:30.120 the podcast and the newsletter. Thanks again. You're an absolute 1:44:30.280 --> 1:44:34.760 tech gem. Wow, a tech gem. That program is called 1:44:34.920 --> 1:44:39.679 SMS Backup and Restore. So a lot of people want 1:44:39.680 --> 1:44:41.840 to back up their text messages or print them out. 1:44:42.240 --> 1:44:45.479 On Android. It's very easy. On iPhone, not so easy. 1:44:45.520 --> 1:44:47.800 There are apps that can do it, but they are 1:44:47.960 --> 1:44:51.560 third party and they do cost money, so I amazing 1:44:52.280 --> 1:44:57.280 is one of them. And soft oh Reno, they have one. 1:44:57.320 --> 1:44:59.439 I think it's called alt tunes that can do it. 1:45:00.080 --> 1:45:02.960 Let's see that can do it as well. Where is 1:45:03.000 --> 1:45:07.599 it all tunes? Yeah, let's see what else. Moving down 1:45:07.640 --> 1:45:10.799 the list here, Bernie says, hey, Rich, I recently finished 1:45:10.800 --> 1:45:12.760 the Laws of Human Nature book, and I thought it 1:45:12.880 --> 1:45:15.040 was great on many levels. I especially liked how the 1:45:15.120 --> 1:45:17.960 author wove in historical events and people throughout the book. 1:45:18.240 --> 1:45:21.360 I was actually surprised to hear you mention it. Yes, 1:45:21.479 --> 1:45:24.920 I mentioned that in my newsletter that I started listening 1:45:24.960 --> 1:45:27.000 to that book. When a book is really big, like 1:45:27.080 --> 1:45:29.800 the Laws of Human Nature is really like, it's a lot. 1:45:30.240 --> 1:45:32.880 I like to listen to it because it is hefty, 1:45:33.160 --> 1:45:34.920 but I am enjoying it. It's teaching me a lot 1:45:34.960 --> 1:45:39.840 about people. I know all about narcissists. Now Bobo just 1:45:39.880 --> 1:45:40.439 looked up. 1:45:42.160 --> 1:45:43.160 Ye, I'm ancist. 1:45:43.400 --> 1:45:46.080 I got your attention. You're not a narcissist. Believe me, 1:45:46.160 --> 1:45:48.840 you're there's deep narcissists, which is my new favorite word. 1:45:48.920 --> 1:45:52.640 That's when you're truly a narcissist. What I'm not, No, 1:45:52.760 --> 1:45:53.000 you're not. 1:45:53.160 --> 1:45:55.960 No, I'm not I'm too insecure. 1:45:56.320 --> 1:45:59.800 Oh, you're not insecure. Actually, a lot of narcissists are 1:46:00.000 --> 1:46:03.640 deep down. People mistake narcissism for insecurity. 1:46:03.920 --> 1:46:04.360 Maybe I am. 1:46:04.960 --> 1:46:06.840 They mistake insecurity for narcissism. 1:46:06.920 --> 1:46:09.000 Actually, so insecure narcissism. 1:46:09.080 --> 1:46:14.160 Yeah, there you go. You find that couch buddy, uh Rita. 1:46:14.280 --> 1:46:16.759 I put an air tag in my husband's glasses because 1:46:17.120 --> 1:46:19.320 the glasses case because I was constantly hearing have you 1:46:19.400 --> 1:46:21.760 seen my glasses? But it was bulky and I worried 1:46:21.760 --> 1:46:24.160 about it scratching leuns is. I found a glasses case 1:46:24.240 --> 1:46:27.200 called the Spotminders glasses case that has built in tracking 1:46:27.280 --> 1:46:29.400 and works with apples. Find my It looks just like 1:46:29.439 --> 1:46:32.200 a normal case, but you see exactly where your glasses are. 1:46:32.280 --> 1:46:34.000 I can't be the only one dealing with this problem. 1:46:34.720 --> 1:46:37.320 Uh it's funny. Spotminders just sent me a tracker to 1:46:37.400 --> 1:46:39.160 test out for the first time, so I will be 1:46:39.240 --> 1:46:42.120 seeing how their stuff works. But there you go, Spotminders. 1:46:42.760 --> 1:46:47.360 Uh oh, Kim says narcissists are narcissists because they are insecure. 1:46:47.680 --> 1:46:51.840 Oh see, what do we know, Bobo? We don't. We 1:46:52.040 --> 1:46:55.360 just don't know. Uh Less says, I've been listening to 1:46:55.400 --> 1:46:58.200 your radio show since the beginning. I haven't missed an episode. 1:46:58.280 --> 1:47:01.320 First Off, thanks for being so helpful. Are also very entertaining. 1:47:01.720 --> 1:47:03.320 I also have to say I agree with your wife 1:47:03.360 --> 1:47:05.479 that your newsletters can get a bit wordy, but I 1:47:05.520 --> 1:47:07.479 still read them every time. Okay, you know what, Less, 1:47:07.479 --> 1:47:11.080 I'm not even gonna read the rest of yours. I 1:47:11.200 --> 1:47:14.160 want to oh a long time ago. My wife she 1:47:14.240 --> 1:47:16.200 reads my newsletters and she goes, you know, they're a 1:47:16.240 --> 1:47:18.840 little long. I'm like, yeah, I know. I'm giving people 1:47:18.840 --> 1:47:19.439 their money's worth. 1:47:19.560 --> 1:47:20.360 You're breaking it down. 1:47:20.600 --> 1:47:24.120 People understand giving you value. It's called yes. And every 1:47:24.160 --> 1:47:25.479 time I try to sit down, I say, oh, I'm 1:47:25.479 --> 1:47:26.840 gonna make this one short. I can't. 1:47:26.920 --> 1:47:27.240 You can't. 1:47:27.400 --> 1:47:30.120 It's just there's too much to say. Next week I'll 1:47:30.160 --> 1:47:32.599 just send out one line. I'll be like, thanks for reading. 1:47:32.880 --> 1:47:34.599 Was supposed to have our backs, not Chris. 1:47:36.240 --> 1:47:37.920 He wants to less says, I want to share a 1:47:38.000 --> 1:47:41.200 more analog idea for emergency contacts when you're out running 1:47:41.280 --> 1:47:43.000 or working late. I've been using the road I D 1:47:43.240 --> 1:47:45.920 risk band for more than a decade. Has my name, city, 1:47:45.960 --> 1:47:48.799 and my phone numbers for my wife's sons and daughter. Thankfully, 1:47:48.800 --> 1:47:51.120 I've never had an accident but makes me feel more secure. 1:47:51.200 --> 1:47:54.240 Wearing it during workouts might be worth mentioning. Yes, the 1:47:54.360 --> 1:47:56.040 road id risk bands. I have one of these for 1:47:56.160 --> 1:47:59.479 my kids. When they were little and I had them 1:47:59.520 --> 1:48:00.960 on their risks, I was like, oh my gosh, my 1:48:01.080 --> 1:48:03.400 kid went missing, like you know, walks off or whatever, 1:48:03.560 --> 1:48:06.120 Like how did anyone know who they are? And one 1:48:06.200 --> 1:48:08.880 time we did lose my kid, Parker in a pumpkin patch. 1:48:09.280 --> 1:48:11.400 I'm not kidding. We want with our friends. He was 1:48:11.479 --> 1:48:14.439 like one year old and we get to the front 1:48:14.479 --> 1:48:16.240 where we're all checking out with our pumpkins. We have 1:48:16.280 --> 1:48:18.120 all this stuff we're buying and everyone looks around the like, 1:48:18.160 --> 1:48:18.800 do you have Parker? 1:48:19.000 --> 1:48:19.040 No? 1:48:19.200 --> 1:48:19.880 Do you have Parker? 1:48:20.040 --> 1:48:20.080 No? 1:48:20.760 --> 1:48:23.320 Thankfully, they had gates around this pumpkin patch. I think 1:48:23.360 --> 1:48:24.600 this is the first time I'm telling the story, so 1:48:24.680 --> 1:48:27.719 I'm so embarrassed. We were so scared. Oh my gosh, 1:48:27.800 --> 1:48:31.600 that was really bad. Mike, Yeah, it was. 1:48:32.479 --> 1:48:32.680 It was. 1:48:32.760 --> 1:48:38.599 Don't ever let that happen. Don't We found them, thankfully. Mike. 1:48:38.800 --> 1:48:40.439 Just want to say thanks for your emails and your 1:48:40.560 --> 1:48:44.400 radio show Create Information. Thanks for sharing your knowledge. John 1:48:45.040 --> 1:48:47.200 gives a Ham Radio thanks to Just want to say 1:48:47.240 --> 1:48:49.040 thanks for doing rich on Tech, I can always find 1:48:49.080 --> 1:48:51.479 a tidbit or two that's really helpful. You cover so 1:48:51.560 --> 1:48:53.559 many things. I have no idea how to keep track 1:48:53.600 --> 1:48:55.599 of it all, but you do a good job. Seventy 1:48:55.640 --> 1:48:59.800 three seventy three we know is the ham radio slang 1:49:00.080 --> 1:49:03.320 or something like thank you? Probably just butchered that too. 1:49:06.400 --> 1:49:08.200 That's gonna do it for this episode of the show. 1:49:08.479 --> 1:49:10.599 You can find links to everything I mentioned on the website. 1:49:10.760 --> 1:49:13.880 Just go to rich on Tech dot TV. Can find 1:49:13.920 --> 1:49:16.360 me on social media. If you're not following me on Instagram, 1:49:16.720 --> 1:49:19.880 it is at rich on Tech. That is where I 1:49:19.960 --> 1:49:21.760 post all the stuff that I think you should know. 1:49:22.160 --> 1:49:24.720 When it comes to Instagram, it's a lot of lot 1:49:24.760 --> 1:49:26.439 of good stuff there all right. Coming up next week, 1:49:26.560 --> 1:49:28.360 let me take a look. We're gonna be talking about 1:49:28.439 --> 1:49:33.599 the Opal app, which is a way to surf social 1:49:33.680 --> 1:49:39.200 media less. And we've got a cybersecurity expert. Oh, it's 1:49:39.240 --> 1:49:42.960 gonna explain why turning off location services doesn't necessarily stop 1:49:43.120 --> 1:49:46.840 smartphone tracking. Five privacy settings you should change right now. 1:49:47.000 --> 1:49:48.840 Thanks so much for listening. There are so many ways 1:49:48.880 --> 1:49:50.840 you can spend your time. I really do appreciate you 1:49:50.920 --> 1:49:51.680 spending it right here. 1:49:51.720 --> 1:49:51.920 With me. 1:49:52.560 --> 1:49:55.760 One reminder before I go, please do not drive distracted. 1:49:56.240 --> 1:49:58.880 Those texts can wait. If I can do it, you 1:49:58.960 --> 1:50:01.400 can do it. And believe me, I'm bored in my 1:50:01.520 --> 1:50:06.320 car too sometimes and I leave the phone alone. Thanks 1:50:06.320 --> 1:50:10.360 everyone who makes this show possible. Bobo Kim, my name 1:50:10.439 --> 1:50:12.840 is rich Dmiro. I will talk to you real soon