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Speaker 1: A new iPhone hack can steal nearly everything on your device,

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Speaker 1: and you might not even tap anything. The scam so

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Speaker 1: convincing even a tech ceo almost fell for it, and

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Speaker 1: your house might be online in more places than you think.

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Speaker 1: I'll show you how to take those images down, plus

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Speaker 1: your tech questions answered. What's going on? I'm Rich DeMuro

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Speaker 1: and this is Rich on Tech. This is the show

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Speaker 1: where I talk about the tech stuff I think you

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Speaker 1: should know about. It's also the place where I answer

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Speaker 1: your questions about technology. I believe that tech should be interesting, useful,

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Speaker 1: and fun. All Right, here we go, Kim, you're ready.

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Speaker 1: Let's open up those phone lines. Triple eight rich one

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Speaker 1: O one. That's eight eight eight seven four to two

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Speaker 1: four one zero one triple eight rich one O one.

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Speaker 1: Give me a call. If you have a question about

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Speaker 1: technology or need some tech advice. Email is also open.

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Speaker 1: Just go to Rich on tech dot tv and hit

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Speaker 1: contact Rich on tech dot tv and hit contact All right, Guests,

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Speaker 1: this week, we've got highlights from the forty first Annual

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Speaker 1: seasun Assistive Technology Conference. We've got Rita Shi from Wirecutter.

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Speaker 1: She's going to talk about this standout tech from their

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Speaker 1: new Best New Picks list, and later in the show,

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Speaker 1: Patricia Egger from a Proton is going to explain the

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Speaker 1: company's new born private initiative, basically helping you reserve an

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Speaker 1: email address for your kid that's private and secure from

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Speaker 1: day one. Well, I hope you're having a fantastic day.

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Speaker 1: My name is rich Demiro. Thanks so much for joining

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Speaker 1: me on the show. We got a lot planned for you,

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Speaker 1: but I figured I would start with this because it's

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Speaker 1: kind of unique. It's something we don't typically see on

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Speaker 1: the iPhone in a widespread way, but security researchers uncovered

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Speaker 1: a powerful new iPhone hacking tool called dark Sword. Dark Sword,

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Speaker 1: just one swath and your phone could be leveled. This

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Speaker 1: one's a big deal because it's not your typical scam

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Speaker 1: or app. It's a series of exploits that's basically vulnerabilities

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Speaker 1: that can take over your phone. Now, before you get

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Speaker 1: to crazy and all this stuff, I will tell you

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Speaker 1: this mostly affects older devices running older software, So I'm

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Speaker 1: not trying to scare you here. I'm just trying to

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Speaker 1: explain the kind of scary new future that we live

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Speaker 1: in already, because we don't typically see this kind of

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Speaker 1: stuff for the iPhone. Now, in some cases, the way

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Speaker 1: this works, you literally just have to visit a website

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Speaker 1: and that could trigger the attack. So if the website

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Speaker 1: is compromised, that's it, and then attackers can access messages, photos, passwords,

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Speaker 1: crypto wallets, basically everything on your device, which is kind

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Speaker 1: of news to me because I thought that everything on

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Speaker 1: the iPhone was sort of like sandbox. I didn't think

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Speaker 1: that that was possible. And this attack has been global.

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Speaker 1: They've had attack spotted in places like Ukraine, Saudi Arabia, Turkey, Malaysia.

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Speaker 1: And what's different here is that typically we see iPhone

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Speaker 1: exploits target high profile individuals, right, I always say heads

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Speaker 1: of state, journalists, people like that. Right, They're highly targeted.

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Speaker 1: But this tool could be used much more broadly. And

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Speaker 1: that's what's scary about it. Someone might download it and

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Speaker 1: just say, all right, let's just try to get a

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Speaker 1: whole bunch of people. The other thing is that it

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Speaker 1: is very tough to detect. So the good news is

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Speaker 1: Apple's already patched the vulnerabilities, as they quickly do with

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Speaker 1: these types of issues. But if you have a phone

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Speaker 1: that is running iOS eighteen and you have not updated

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Speaker 1: it to the latest security patch. Do that now.

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Speaker 2: Now.

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Speaker 1: If you're on iOS twenty six, you're already fine, but

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Speaker 1: iOS eighteen is still being run on about twenty percent

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Speaker 1: of phones. So the big takeaway today if you do

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Speaker 1: one thing, update your phone right now to the latest

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Speaker 1: iOS or at least get the latest iOS eighteen security patch.

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Speaker 1: Because Apple, with this latest update to the iPhone the

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Speaker 1: operating system, they kind of split where you can stay

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Speaker 1: on the old operating system but still get critical security updates.

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Speaker 1: So if you don't want your phone to change very much,

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Speaker 1: they'll do that for a while. They haven't said how

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Speaker 1: long they're going to do that, but they're doing it

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Speaker 1: at least right now. You can also enable lockdown mode

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Speaker 1: for extra protection. So if you're a high risk target,

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Speaker 1: you're a CEO of a company, you are a very

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Speaker 1: prominent journalist, like I said, you're a head of state,

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Speaker 1: you probably want to enable this lockdown mode. And this

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Speaker 1: is a really strict way of operating your device. So

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Speaker 1: for instance, for messages, all attachments are blocked right, so images, video, audio,

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Speaker 1: link previews, those are not going to be available. If

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Speaker 1: you're doing this web browsing, they're going to block certain

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Speaker 1: web technologies, right, So some websites you're not going to

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Speaker 1: load properly. They're not going to function properly. But again,

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Speaker 1: it's to keep these exploits from happening. FaceTime incoming FaceTime

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Speaker 1: calls are blocked unless you previously called that person or

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Speaker 1: had contact with them in the past thirty days. That's interesting. Photos.

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Speaker 1: When you share photos, location information is excluded. They should

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Speaker 1: do that for everyone. By the way, Apple, when you

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Speaker 1: share a photo, there is no reason that location information

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Speaker 1: needs to be included in there, So let's just make

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Speaker 1: that for everyone. Device connections. To connect to an iPad

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Speaker 1: or an iPhone, to connect those to another accessory or

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Speaker 1: a computer, you have to unlock your device. That's smart.

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Speaker 1: That should be standard too. Your device will automatically join

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Speaker 1: non secure Wi Fi networks and configuration profiles can't be installed.

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Speaker 1: So that is lockdown mode, very very secure way of

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Speaker 1: operating an iPhone. Not everyone needs it, but a lot

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Speaker 1: of people are toggling that on because it does give

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Speaker 1: you that extra protection. But I think this shows that

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Speaker 1: the iPhone is not bulletproof. You have to keep your

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Speaker 1: device updated. That is the most important takeaway here. Now,

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Speaker 1: one thing I mentioned on my Instagram. This week is

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Speaker 1: that Apple did a new type of update, an update

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Speaker 1: in a place that you might not typically look. I've

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Speaker 1: never seen this before. So if you go to Settings,

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Speaker 1: Privacy and Security, scroll all the way down to what's

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Speaker 1: called background Security Improvements. Apple released this new security update

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Speaker 1: called iOS twenty six point three point one A. We've

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Speaker 1: never seen an a security update. This is a brand

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Speaker 1: new thing. So again Settings, Privacy and Security, Background Security Improvements,

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Speaker 1: you'll see a little update there. It should automatically install eventually,

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Speaker 1: but if you want to install it right now, you

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Speaker 1: can tap install and you can find that on my

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Speaker 1: Instagram at richon Tech. I've got the instructions on that.

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Speaker 1: There's also an app that you might want to download.

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Speaker 1: This can actually scan your iPhone for signs of spyware.

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Speaker 1: It's completely free. It's called I Verify I Verify, and

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Speaker 1: it's actually called I Verify Basic, so that's what it's

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Speaker 1: called when you look it up in the app store,

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Speaker 1: I Verified Basic. It is free. It'll scan your phone

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Speaker 1: for any sorts of malware or spyware, which I think

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Speaker 1: is really smart to do. I did scan mine. It's

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Speaker 1: also available for Android, but the thing about Android is

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Speaker 1: for some reason they're charging ninety nine cents. I'm not

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Speaker 1: sure why, but I downloaded on my Android just to

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Speaker 1: be safe as well. And by the way, if you're

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Speaker 1: on Android, if you're on Samsung, there are three places

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Speaker 1: you want to look to update your phone. So you

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Speaker 1: want to look at the Google Play Store, update your

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Speaker 1: apps there. Then you want to do your operating system update,

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Speaker 1: so you can go and look there for your operating system.

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Speaker 1: And then you also want to do the Galaxy Store.

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Speaker 1: Don't forget about that one. Galaxy Store is also a

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Speaker 1: place you want to update because they may have some

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Speaker 1: updates as well. Oh, there's actually four. Then you have

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Speaker 1: the Google Play System Update. So if you go into Settings,

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Speaker 1: Security and Privacy under updates, you'll see it says Google

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Speaker 1: Play System Update. You also want to check there because

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Speaker 1: Google typically oh and look at that, I need an update.

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Speaker 1: So Google will typically put updates through there as well.

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Speaker 1: So a lot of places to look for updates on

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Speaker 1: your phone. Make sure you update them. That is very

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Speaker 1: very important. Real quick. A little note of irony this

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Speaker 1: week or the company that helps protect your identity just

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Speaker 1: confirmed a data breach impacting about nine hundred thousand people.

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Speaker 1: I was one of them, all my little you know,

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Speaker 1: personal information, all the dark web monitoring systems that I have.

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Speaker 1: They all sent me an email this week saying, rich,

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Speaker 1: your information's out there, mostly contact information, names, email addresses

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Speaker 1: some cases, phone numbers, and home addresses. The good news

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Speaker 1: is this did not include social security numbers, passwords, or

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Speaker 1: financial information, so that's the good news. But the bad

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Speaker 1: news is this is a company that is that people

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Speaker 1: are paying to protect their identity and they had a

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Speaker 1: data breach and guess how it happened. One of their

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Speaker 1: employees was tricked into giving access to one of their

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Speaker 1: behind the scenes systems over the phone. Someone called them

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Speaker 1: and I don't know what they said on a phone call,

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Speaker 1: but they somehow convinced them to give them access. So

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Speaker 1: they grabbed about twelve gigabytes of data before it took

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Speaker 1: about an hour for the company to really uh oh

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Speaker 1: and they stopped them. But still, what do you you

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Speaker 1: have to be on lookout for, like any sort of

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Speaker 1: phishing emails or texts pretending to be AURA or other

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Speaker 1: services at this point because they could be highly targeted

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Speaker 1: to you and also customized with your information. So bottom line,

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Speaker 1: no financial data was taken here, but your contact info

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Speaker 1: could be used for more targeted scams. It's probably stuff

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Speaker 1: that's already out there, but since it's fresh, hackers get

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Speaker 1: their hands on it and they start to use it again.

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Speaker 1: So just be aware of that. All right. We got

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Speaker 1: a lot to talk about on the show eight eight

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Speaker 1: eight rich one oh one eight eight eight seven four

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Speaker 1: two four one zero one. Once again the website rich

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Speaker 1: on Tech dot tv. I will link up that app

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Speaker 1: I mentioned, the Iverify app, and I'll also link up

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Speaker 1: everything you need to know about that iPhone security update

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Speaker 1: and uh that iPhone dark Sword malware. All right, Uh,

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Speaker 1: we'll be back in just a little bit. Welcome back

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Speaker 1: to rich on Tech. Rich DeMuro here hanging out with you,

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Speaker 1: talking technology, triple eight rich one O one eight eight

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Speaker 1: eight seven four to two four one zero one. Let's

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Speaker 1: go to Gary in Uh is it Indio, California?

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Speaker 3: Yes, it is.

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Speaker 1: Welcome to the show.

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Speaker 2: I thanks.

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Speaker 3: I don't know if you have any of the information up,

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Speaker 3: but I have a a brother's printer or a wireless

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Speaker 3: one and I want to hook it up to my laptop.

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Speaker 3: And my modem is an Ero that the Frontier replaced

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Speaker 3: with it.

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Speaker 1: Oh wow, they're giving out.

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Speaker 3: It doesn't have a WPS button to push to uh

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Speaker 3: think it to.

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Speaker 4: Wi Fi.

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Speaker 1: Yes, so I know exactly the printer you have because

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Speaker 1: I had that printer for many years, and I believe WPS,

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Speaker 1: which stands for Wi Fi Protected Setup, that is a

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Speaker 1: very outdated protocol at this point. And it used to

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Speaker 1: be the easiest way to connect your gadgets because you

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Speaker 1: would basically put your your router into a receiving mode

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Speaker 1: and then you would just tap the button on your

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Speaker 1: device and they would pair up. But apparently some someone

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Speaker 1: that's much smarter than me decided that that is not

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Speaker 1: a good system anymore, so they stopped putting it in there.

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Speaker 1: And believe me, I had that printer for many many years.

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Speaker 1: I went through many routers, and all of a sudden

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Speaker 1: they stopped shipping with that feature, and I was like,

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Speaker 1: wait a second, am I missing something? This was like

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Speaker 1: the easiest way to do things. So you are going

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Speaker 1: to have to set up this this printer the old

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Speaker 1: fashioned way, which is by linking it to the network.

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Speaker 1: Do you are you not seeing the network or is

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Speaker 1: it just it's kind of a pain right because that brother,

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Speaker 1: it's like there's no there's no like easy way to

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Speaker 1: do that, right, Like I remember, you have to do

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Speaker 1: something kind of silly to get that connected.

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Speaker 3: Yeah, there's no no screen or anything.

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Speaker 1: Yeah, there's no screen, that's right. So and I'm trying

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Speaker 1: to remember the system for it, and I think it

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Speaker 1: was like I don't remember what it was. But it's

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Speaker 1: a little bit convoluted. But you can do it. And

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Speaker 1: thankfully you only have to do it like once a

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Speaker 1: year or once like every ten years or something for you.

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Speaker 1: So do you have you have access to the instruction

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Speaker 1: book of that brother? You can find that online probably, yeah, okay.

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Speaker 1: The only the only tip I would give you is

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Speaker 1: you may want to switch your euro router. Do you

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Speaker 1: have the euro app downloaded?

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Speaker 3: I don't think so. When I called Frontier about if,

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Speaker 3: they said they would give me an older, an older

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Speaker 3: router back if I want it.

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Speaker 1: Okay, Well, I mean I don't know if I would

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Speaker 1: do that. But inside, if you if you can download

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Speaker 1: the euro app and link up, which I'm sure you could,

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Speaker 1: there is a system or there is an option under

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Speaker 1: settings let's see here, which is okay. So if you

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Speaker 1: go under settings and it says advanced Networking, it says

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Speaker 1: euro simple. Nope, that's not a hold on, there is

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Speaker 1: a way to Oh, I'm trying to look where this is?

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Speaker 1: Uh oh DHC okay, ip ISP settings, Okay, there is

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Speaker 1: a there's now I'm not finding the setting here. There

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Speaker 1: is a troubleshooting there it is. Okay, So if you

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Speaker 1: go into trouble shooting and then it says my device

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Speaker 1: won't connect, you can say my device is two point

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Speaker 1: four gigaherts only, and it will basically turn off the

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Speaker 1: five gigaherts and six gigaherts networks just for a couple

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Speaker 1: of minutes while you connect. I think it's like ten

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Speaker 1: minutes to give that printer a little bit of time

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Speaker 1: to connect to that two point four gigahertz network and

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Speaker 1: then it will be smooth selling from there on out.

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Speaker 3: Okay, great, all right, that a shot. Who thanks for

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Speaker 3: the help.

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Speaker 1: All right, Gary, thanks for the call today from indiouh yeah,

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Speaker 1: that's uh, that's you know. I say, we don't do

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Speaker 1: printer questions on this show, but we end up doing

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Speaker 1: a printer question every single time, so it just seems

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Speaker 1: to happen. Eighty eight rich one oh one eight eight

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Speaker 1: eight seven four to two four one zero one. Uh,

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Speaker 1: let's see here This story is kind of we were

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Speaker 1: talking about scams in the UH in the first you know,

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Speaker 1: like that basically that Aura app had gotten someone got

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Speaker 1: tricked into handing over access to one of their corporate

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Speaker 1: systems and they got a whole bunch of data taken.

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Speaker 1: This new scam comes from Matt Mullenwegg. He is the

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Speaker 1: CEO of WordPress, so very tech savvy guy. He wrote

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Speaker 1: a blog post that said this scam that attacked him

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Speaker 1: almost got him. So here's how it happens, so you

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Speaker 1: can watch out for this. UH. Basically, he's just sitting

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Speaker 1: there mining his own business and all of a sudden,

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Speaker 1: all of his Apple devices start lighting up with notifications,

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Speaker 1: password reset notifications. His iPhone is Apple, his Mac all

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Speaker 1: at once. Now that's step one of the scam. As

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Speaker 1: he explains, it overwhelm you and make you think your

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Speaker 1: account is under attack. Okay, the scammers did something really clever.

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Speaker 1: They basically contacted Apple Support pretending to be him and

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Speaker 1: opened up a real support case. Now this is a

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Speaker 1: public guy, so they were able to kind of piece

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Speaker 1: together some information about him, call the Apple support, open

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Speaker 1: up that support case, and that sent real Apple emails

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Speaker 1: from Apple servers to his email address, so they didn't

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Speaker 1: go to spam. And you know how, I tell you, hey,

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Speaker 1: check the email address, make sure it's legitimate. These were

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Speaker 1: so your spidey sense would not go up right now,

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Speaker 1: if your person sitting at home, you go, oh my gosh,

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Speaker 1: I'm under attack. I'm getting all these password resets. Now,

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Speaker 1: I got an email from Apple. Next, and this was

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Speaker 1: the part that was really interesting. He gets a phone

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Speaker 1: call from quote unquote Apple Support, and the guy sounds

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Speaker 1: pretty good. He's calm, he's knowledgeable. They even chitchatted about

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Speaker 1: security advice, saying, hey, you know, you need to lock

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Speaker 1: this stuff down. And at first he didn't necessarily know

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Speaker 1: this was fake, but then I think he realized it was.

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Speaker 1: And so here's when the trap happened. They texted Matt

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Speaker 1: a link to quote unquote fix the issue, and inside

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Speaker 1: that link, this was the fake website that was actually

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Speaker 1: trying to steal his information. So the fake website even

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Speaker 1: showed that real case ID from that Apple support page.

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Speaker 1: That or there's Apple support emails. So he knew immediately

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Speaker 1: this was fake, and he told the guy. He called

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Speaker 1: him out, and what do you think happened? Immediately the

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Speaker 1: person hung up. So the key takeaway here Apple is

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Speaker 1: not going to call you out of the blue to

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Speaker 1: ask you about your account security or to help you.

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Speaker 1: Never tap links and text or emails for account security.

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Speaker 1: Always go directly to your settings or Apple dot com yourself.

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Speaker 1: This stuff is getting out of control. It's getting really bad.

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Speaker 1: And remember my little tip I told you weeks ago.

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Speaker 1: There is a call recording functionality on every phone right now.

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Speaker 1: Samsung's got it, Pixels got it, so does the iPhone.

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Speaker 1: And when you enable that call recording, it says this

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Speaker 1: call maybe this call is being recorded. Those scammers will

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Speaker 1: hang up instantly when they hear that, So just toggle

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Speaker 1: on the call recording when you think you got a scammer.

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Speaker 1: That's a great way of knowing if they're real or fake,

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Speaker 1: because the fake ones are gonna hang up instantly. They

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Speaker 1: don't want to be recorded, all right? Eight eight eight

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Speaker 1: rich one on one eight eight seven four to two

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Speaker 1: four one zero one. Back with the CSUN Assistive Tech

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Speaker 1: Conference after.

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Speaker 5: This in exwell Haul.

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Speaker 1: Welcome back to rich On Tech. Rich DeMuro here hanging

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Speaker 1: out with you, talking technology triple eight rich one o

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Speaker 1: one eight eight eight seven four to two four one

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Speaker 1: zero one. The website is rich on tech dot TV.

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Speaker 1: We'll get back to those phone lines in just a moment.

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Speaker 1: But this week I spent some time at one of

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Speaker 1: the actually it was last week at one of the

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Speaker 1: biggest accessibility tech shows in the world. It is the

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Speaker 1: CSUN Assistive Technology Conference in Anaheim, and today, I'm sure

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Speaker 1: some of the most impressive things I saw.

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Speaker 5: Hi, I'm Julia Santiago and the managing director for the

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Speaker 5: SEASUN Center Home Disabilities and we're the hosts of the

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Speaker 5: annual c sent IS System Technology Conference.

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Speaker 1: So tell me about this SEASUN Assistive Technology Conference. What

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Speaker 1: is this conference all about?

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Speaker 5: Well, we're an accessibility conference and the system of technology,

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Speaker 5: so technology for people with disabilities. We run the full

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Speaker 5: diverse gamut on disability and types of disability and types

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Speaker 5: of technology.

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Speaker 6: We have about one.

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Speaker 5: Hundred and thirty exhibitors and they're showcasing products and services

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Speaker 5: really intended to help eliminate barriers and increase access for

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Speaker 5: people with disabilities.

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Speaker 1: How does that evolve over the years because of technology,

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Speaker 1: you know.

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Speaker 7: It's it's quite a bit.

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Speaker 5: This is our forty first conference and so if you

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Speaker 5: can imagine over forty one years, a lot of technological advancements.

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Speaker 5: I would say the biggest change that we're seeing out

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Speaker 5: want to say change, but the biggest focus that we're

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Speaker 5: now seeing is have an AI. A lot of AI

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Speaker 5: types of products and services, but there's a lot of

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Speaker 5: just in terms of the development of AI and its

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Speaker 5: use in accessibility as a pretty large focus this year.

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Speaker 1: And what's the benefit of all this The.

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Speaker 5: Impact, I think is is really it's what our mission is.

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Speaker 5: That our mission is to make an inclusive world without

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Speaker 5: any barriers to anyone and so that people can participate

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Speaker 5: in their lives to the fullest success.

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Speaker 6: My name is hand Jurgen Weiberg and I'm the bounder of.

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Speaker 1: Be my Eyes. How'd you come up with this idea?

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Speaker 8: Well, being blind myself, it was pretty straightforward.

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Speaker 6: And the short story is that one day I met

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Speaker 6: a guy and he was telling me he was using

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Speaker 6: FaceTime and then he said, but I always have to

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Speaker 6: think about who to call. And then I was thinking, oh,

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Speaker 6: maybe we can make a group you can call. So

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Speaker 6: that was kind of how I got into through all this.

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Speaker 6: And yeah, it's a long story, but well that's how

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Speaker 6: it started.

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Speaker 1: And that's amazing though, so and The idea now is

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Speaker 1: that you have the world on call.

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Speaker 6: Within the last few days, we have reached two milestones.

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Speaker 6: One is that we now have one million blinds and

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Speaker 6: low reaching people signed up for Being My Eyes and

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Speaker 6: we have ten million volunteers all over the world.

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Speaker 9: You can get assistance in one hundred and eighty five

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Speaker 9: different languages and no matter where in the world you are,

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Speaker 9: if you have access to the Internet, you can get

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Speaker 9: assistance from Be my Eyes in whatever language this week.

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Speaker 1: So what's next for Me my Eyes? Is there any

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Speaker 1: improvement to the service you'd like to see? Is there

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Speaker 1: anything that you like to change or moving forward here?

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Speaker 10: Yeah, we have.

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Speaker 6: We have just launched a Be my Eyes workplace product.

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Speaker 8: The unemployment rate among blind people is like seventy seven zero,

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Speaker 8: which is kind of insane, and we hope that Be

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Speaker 8: my Eyes work.

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Speaker 6: Boat, which is a laptop program where.

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Speaker 1: If you have a job or you're seeking a job,

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Speaker 1: but say you.

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Speaker 6: Have a job, and then most likely at some point

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Speaker 6: you will get a PDF file that is not accessible,

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Speaker 6: but then you hit two keys and then you will

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Speaker 6: have a description. If that's not enough, you can first

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Speaker 6: on two other keys and you can connect your computer

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Speaker 6: with a colleague. The colleague can see your screen. You

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Speaker 6: can even have a colleague take over your computer to

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Speaker 6: help you do something so you are up and running again.

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Speaker 6: Our hope is that this will benefit blind people in

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Speaker 6: job situations and make it more more accessible shoes to.

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Speaker 1: Be in the job market.

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Speaker 7: The company name is Luna from the Netherlands and your name.

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Speaker 7: My name is Pierre Pierre Kegels, and I'm their business

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Speaker 7: the director of business development.

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Speaker 1: When he's shown off here, we have a new.

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Speaker 7: Pair of glasses which we have developed for people who

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Speaker 7: are ny blind. So our main target audience will be

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Speaker 7: people with our P that tend to become completely blind

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Speaker 7: after dark. So what we do is we have a

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Speaker 7: pair of glasses with a very light sensitive camera in here,

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Speaker 7: and everything that the camera sees is being displayed inside

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Speaker 7: the glass but brighter. So when people wear them at night,

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Speaker 7: it's like you switched on a light. So people get

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Speaker 7: their autonomy again and co out by their selves to

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Speaker 7: a restaurant. Even inside a restaurant, they don't have to

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Speaker 7: ask somebody else to walk with them to the restroom.

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Speaker 7: They can find it by themselves. Our CEO, he has

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Speaker 7: our P himselves and at the age of thirty. He

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Speaker 7: just thought, I don't want to be the one having

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Speaker 7: to ask the rest of my life somebody to help me.

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Speaker 7: I want to have I want to have a device

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Speaker 7: that really helps me. And if it helps me, it.

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Speaker 10: Helps a lot a lot of people.

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Speaker 7: And price point almost five thousand dollars.

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Speaker 1: And what do you think of that price point for

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Speaker 1: something like this.

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Speaker 7: Well, based on the fact that half of our pre

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Speaker 7: orders are from the US, people are willing to pay

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Speaker 7: for their autonomy.

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Speaker 11: The name of the company is Mesmo Technologies, and my

435
00:23:22,800 --> 00:23:25,920
Speaker 11: name is John Gray, and I'm the director of business Development,

436
00:23:26,200 --> 00:23:28,639
Speaker 11: and we have a brand new product called Bridge, and

437
00:23:28,800 --> 00:23:33,119
Speaker 11: Bridge provides real time captioning for businesses in the workplace.

438
00:23:33,200 --> 00:23:35,440
Speaker 11: So if you have hearing loss like myself, I've got

439
00:23:35,480 --> 00:23:37,680
Speaker 11: my hearing aids in and I'm in the workplace and

440
00:23:37,720 --> 00:23:41,040
Speaker 11: I have just a traditional desk phone or a computer. However,

441
00:23:41,200 --> 00:23:44,800
Speaker 11: you take phone calls, the problem is they can't provide captioning.

442
00:23:44,840 --> 00:23:48,239
Speaker 11: So I struggle on a phone call to know what's happening, right,

443
00:23:48,280 --> 00:23:50,840
Speaker 11: I can't hear it. But with the Bridge unit, I

444
00:23:50,880 --> 00:23:53,000
Speaker 11: can connect it to any desk phone or computer and

445
00:23:53,040 --> 00:23:56,280
Speaker 11: it provides me real time captioning just like this on

446
00:23:56,359 --> 00:23:59,040
Speaker 11: the phone call, so I can read everything that you're saying.

447
00:23:59,480 --> 00:24:02,560
Speaker 11: So from an accessibility point of view, it's wonderful because

448
00:24:02,640 --> 00:24:05,800
Speaker 11: then I don't know, I'm not at a disadvantage at work.

449
00:24:05,960 --> 00:24:08,520
Speaker 1: Right, what do you make of the advancements we've seen

450
00:24:08,560 --> 00:24:10,040
Speaker 1: in this technology? It's amazing.

451
00:24:10,080 --> 00:24:12,439
Speaker 11: If you had asked me ten years ago, could AI

452
00:24:13,160 --> 00:24:15,880
Speaker 11: be using could be doing this captioning this? Or did

453
00:24:15,880 --> 00:24:17,399
Speaker 11: we have to have a live person? I would have

454
00:24:17,440 --> 00:24:20,000
Speaker 11: told you ten years ago, No, it's not ready. Today

455
00:24:20,160 --> 00:24:23,320
Speaker 11: I would tell you AI, we can't live without it.

456
00:24:23,400 --> 00:24:27,000
Speaker 11: Our system is very fast and very accurate, and it's

457
00:24:27,040 --> 00:24:32,240
Speaker 11: all AI based, So our ASR automatic speech recognition, our

458
00:24:32,320 --> 00:24:36,320
Speaker 11: ASR speech engine is incredibly fast and accurate, and it's

459
00:24:36,400 --> 00:24:38,720
Speaker 11: just a wonderful thing. It's where technology is going now

460
00:24:38,960 --> 00:24:41,399
Speaker 11: and we're taking full advantage of it to make sure

461
00:24:41,480 --> 00:24:43,600
Speaker 11: that we can provide those accessible features.

462
00:24:43,760 --> 00:24:46,720
Speaker 1: Right, an average person, could they exist download like one of.

463
00:24:46,680 --> 00:24:49,120
Speaker 11: Your apps or yeah, the inter caption app is free

464
00:24:49,160 --> 00:24:51,119
Speaker 11: and can be downloaded right off the app or the

465
00:24:51,160 --> 00:24:55,080
Speaker 11: play store for Bridge. You can literally go to our website.

466
00:24:55,119 --> 00:24:57,639
Speaker 11: A business mostly would pay for that and they can

467
00:24:57,720 --> 00:24:59,719
Speaker 11: go to our website, it's Bridge caption.

468
00:25:01,920 --> 00:25:05,040
Speaker 12: I'm John Taylor and senior vice president of LG Electronics USA.

469
00:25:05,320 --> 00:25:08,479
Speaker 12: We have a number of highlights this year. First and

470
00:25:08,480 --> 00:25:10,560
Speaker 12: foremost is what we call the Comfort Kit, which is

471
00:25:10,600 --> 00:25:13,679
Speaker 12: a series of accessories that can be incorporated into your

472
00:25:13,720 --> 00:25:17,679
Speaker 12: existing appliances that help people that might have some mobility

473
00:25:17,720 --> 00:25:20,679
Speaker 12: issues to help use these things in a more simple fashion.

474
00:25:21,040 --> 00:25:24,159
Speaker 12: Of course, AI and IoT is at the center of

475
00:25:24,200 --> 00:25:26,600
Speaker 12: everything we do in our homes and our lifestyles today,

476
00:25:26,840 --> 00:25:29,879
Speaker 12: and we're showing how our smart home platform Think you

477
00:25:30,000 --> 00:25:33,760
Speaker 12: On integrates across the board with our appliances to help

478
00:25:34,080 --> 00:25:40,040
Speaker 12: give you audio commands and visual identifications when, for instance,

479
00:25:40,040 --> 00:25:43,080
Speaker 12: if you leave the door open on your refrigerator and

480
00:25:43,119 --> 00:25:46,080
Speaker 12: you're hearing impaired, you'll actually have a light that'll remind

481
00:25:46,119 --> 00:25:46,960
Speaker 12: you to close the door.

482
00:25:47,640 --> 00:25:50,720
Speaker 1: And then the TV obviously center for every home, showing

483
00:25:50,720 --> 00:25:52,960
Speaker 1: off a lot of accessibility features that are probably built

484
00:25:53,000 --> 00:25:54,600
Speaker 1: into almost every LGTV.

485
00:25:54,680 --> 00:25:57,000
Speaker 12: Tell me about those across the board. LG has built

486
00:25:57,040 --> 00:26:01,920
Speaker 12: accessibility features into our televisions, an early pioneer in close captioning,

487
00:26:01,920 --> 00:26:05,439
Speaker 12: and today it's really goes much beyond that. With with AI,

488
00:26:05,600 --> 00:26:09,480
Speaker 12: of course, you can have captions in any language that

489
00:26:09,560 --> 00:26:12,080
Speaker 12: will be a real time that doesn't really depend on

490
00:26:12,119 --> 00:26:15,560
Speaker 12: the broadcaster providing it. But beyond that, you know the

491
00:26:15,600 --> 00:26:18,439
Speaker 12: ability to actually blow up the image on the screen,

492
00:26:18,960 --> 00:26:24,000
Speaker 12: change the font size, additional audio explanations, and I just

493
00:26:24,000 --> 00:26:26,439
Speaker 12: saw a demonstration I hadn't seen before that allows you

494
00:26:26,480 --> 00:26:30,800
Speaker 12: to evenust not just the volume, but the pace of

495
00:26:30,880 --> 00:26:33,719
Speaker 12: the introduct of the explanations that are giving to you

496
00:26:34,119 --> 00:26:37,320
Speaker 12: in an audio fashion to really help someone who's visually

497
00:26:37,359 --> 00:26:40,520
Speaker 12: impaired walk through the entire and enjoy the entire TV

498
00:26:40,600 --> 00:26:43,159
Speaker 12: experience and much better than ever before.

499
00:26:43,680 --> 00:26:46,720
Speaker 1: All right, there you have it, the forty first Annual

500
00:26:46,920 --> 00:26:49,800
Speaker 1: seasun Assistive Tech Conference. If you want to see more

501
00:26:49,800 --> 00:26:52,520
Speaker 1: of my coverage video coverage from there, you can go

502
00:26:52,520 --> 00:26:56,040
Speaker 1: to the website rich on Tech dot TV eight eight

503
00:26:56,080 --> 00:26:59,080
Speaker 1: eight rich one O one eight eight eight seven two

504
00:26:59,240 --> 00:27:01,280
Speaker 1: four one zero and more of your calls. Plus I'll

505
00:27:01,280 --> 00:27:03,200
Speaker 1: tell you how to hide your home from the Internet

506
00:27:03,440 --> 00:27:11,200
Speaker 1: when we return. Welcome back to rich on Tech, Rich

507
00:27:11,240 --> 00:27:16,560
Speaker 1: DeMuro here, let's go to uh Jack in Riverside. You're

508
00:27:16,600 --> 00:27:18,320
Speaker 1: on with Rich Hi.

509
00:27:18,400 --> 00:27:19,880
Speaker 13: Rich, How you doing, I'm doing well?

510
00:27:19,920 --> 00:27:20,680
Speaker 10: How about yourself?

511
00:27:21,359 --> 00:27:23,919
Speaker 13: I'm okay? Since I've been on hold. I've been rethinking

512
00:27:23,960 --> 00:27:26,120
Speaker 13: my question. I'm not sure it's even gonna make sense,

513
00:27:26,160 --> 00:27:27,080
Speaker 13: but I'll give it a shot.

514
00:27:27,240 --> 00:27:27,880
Speaker 1: Let's see.

515
00:27:28,640 --> 00:27:31,600
Speaker 13: So I have a bunch of devices, you know, I

516
00:27:31,640 --> 00:27:35,720
Speaker 13: have like e good devices, ring cams and doorbells. I

517
00:27:35,720 --> 00:27:41,240
Speaker 13: have Windows eleven. I do use chat GBT of course

518
00:27:41,320 --> 00:27:45,320
Speaker 13: Gmail accounts, and I feel like they're not all working

519
00:27:45,400 --> 00:27:49,720
Speaker 13: together to be as productive as I can. And I'm

520
00:27:49,760 --> 00:27:52,360
Speaker 13: not sure if that's a possibility to kind of bring

521
00:27:52,359 --> 00:27:54,320
Speaker 13: everything to one sort of a hub kind of thing,

522
00:27:54,400 --> 00:27:56,760
Speaker 13: or if I need to buy a different you know,

523
00:27:57,400 --> 00:28:00,920
Speaker 13: like all iOS or all Andrew products.

524
00:28:01,440 --> 00:28:04,439
Speaker 1: So it's interesting you're you're talking about something that I

525
00:28:04,480 --> 00:28:07,080
Speaker 1: think about on a daily basis, because I test just

526
00:28:07,119 --> 00:28:10,560
Speaker 1: about everything every platform. Sitting in front of me right now,

527
00:28:10,600 --> 00:28:13,639
Speaker 1: I've got my Mac computer and Android, a Windows PC,

528
00:28:14,440 --> 00:28:18,240
Speaker 1: an iPhone and a Pixel and so and and by

529
00:28:18,240 --> 00:28:21,240
Speaker 1: the way, I use Alexa, I use Ring, I also

530
00:28:21,320 --> 00:28:26,080
Speaker 1: use Google Nests, so we're the same. I use chatchy BT,

531
00:28:26,359 --> 00:28:31,320
Speaker 1: I also use Gemini. What else did you mention Alexa? Yeah,

532
00:28:31,359 --> 00:28:34,000
Speaker 1: so I mean in Gmail. So here's the thing. What

533
00:28:34,200 --> 00:28:36,680
Speaker 1: you're talking about is something that I've kind of thought

534
00:28:36,720 --> 00:28:41,840
Speaker 1: about in recent years, tech companies used to be where

535
00:28:41,840 --> 00:28:44,960
Speaker 1: they would all kind of work together really well. Right,

536
00:28:45,520 --> 00:28:49,560
Speaker 1: But the problem is every one of these services that

537
00:28:49,600 --> 00:28:52,760
Speaker 1: you're talking about, they're all owned by a big conglomerate.

538
00:28:52,880 --> 00:28:53,040
Speaker 2: Right.

539
00:28:53,120 --> 00:28:57,000
Speaker 1: So Echo owned by Amazon, Ring now owned by Amazon,

540
00:28:57,320 --> 00:29:02,920
Speaker 1: Windows eleven, Microsoft, Chatchy, BT Independent, Gmail is Google, Android

541
00:29:03,160 --> 00:29:07,560
Speaker 1: is Google, iPhone is Apple. So the problem is all

542
00:29:07,600 --> 00:29:11,360
Speaker 1: of these things don't necessarily work together in a smooth

543
00:29:11,800 --> 00:29:16,200
Speaker 1: fashion because these companies want to silo you into using

544
00:29:16,240 --> 00:29:17,200
Speaker 1: all their products.

545
00:29:17,480 --> 00:29:19,760
Speaker 13: And that's that's what I was saying, Like, if I

546
00:29:19,760 --> 00:29:22,120
Speaker 13: don't mind, like if I had to give up, you know,

547
00:29:22,720 --> 00:29:26,560
Speaker 13: the Android devices or something to go to all Apple,

548
00:29:26,600 --> 00:29:29,120
Speaker 13: you know, so that that's a better chance everything will

549
00:29:29,160 --> 00:29:31,520
Speaker 13: be in concert. Is that possible?

550
00:29:31,880 --> 00:29:35,160
Speaker 1: I mean not really. I mean, look the here's the

551
00:29:35,160 --> 00:29:37,840
Speaker 1: way I see it. What I see is that you

552
00:29:37,840 --> 00:29:39,600
Speaker 1: should be able to pick what you want to use,

553
00:29:40,000 --> 00:29:42,080
Speaker 1: and what you're talking about is a bunch of different things.

554
00:29:42,240 --> 00:29:44,880
Speaker 1: So let's say you went all iPhone, like Ring is

555
00:29:44,920 --> 00:29:47,040
Speaker 1: still going to work with iPhone, but you're not gonna

556
00:29:47,040 --> 00:29:49,040
Speaker 1: be able to do any sort of voice commands to

557
00:29:49,160 --> 00:29:51,840
Speaker 1: Siri to control Ring, whereas you would be able to

558
00:29:51,840 --> 00:29:54,560
Speaker 1: do that with an Alexa device, right, or if you

559
00:29:54,640 --> 00:29:57,880
Speaker 1: had to fire TV device, when someone rings your ring doorbell,

560
00:29:58,120 --> 00:30:00,680
Speaker 1: that video pops up on your on your te TV screen.

561
00:30:00,960 --> 00:30:03,000
Speaker 1: Same thing with Nest. If you have a Google TV

562
00:30:03,120 --> 00:30:05,920
Speaker 1: device and you had a Nest doorbell, when someone rings

563
00:30:05,920 --> 00:30:07,720
Speaker 1: the doorbell, you'd be able to see that on your

564
00:30:07,720 --> 00:30:12,760
Speaker 1: TV screen. So my feeling is that you pick the

565
00:30:12,800 --> 00:30:15,240
Speaker 1: best for the job, and I think it sounds like

566
00:30:15,280 --> 00:30:17,560
Speaker 1: you've picked a lot of things that you like. I

567
00:30:17,640 --> 00:30:20,760
Speaker 1: don't think there's a way to weave them all together.

568
00:30:20,840 --> 00:30:23,040
Speaker 1: And believe me, I think about this stuff a lot,

569
00:30:23,160 --> 00:30:25,520
Speaker 1: because you know, I want to use Gemini because it

570
00:30:25,560 --> 00:30:28,360
Speaker 1: has access to my email and my calendar, right, But

571
00:30:28,680 --> 00:30:32,480
Speaker 1: CHATGBT is better overall for daily use. So what I

572
00:30:32,560 --> 00:30:35,240
Speaker 1: end up doing is use chat GBT for everything, and

573
00:30:35,280 --> 00:30:37,160
Speaker 1: then when I have to add something to my calendar

574
00:30:37,360 --> 00:30:39,880
Speaker 1: or tap into my Gmail, I will go to Gemini

575
00:30:39,960 --> 00:30:41,240
Speaker 1: and do that or make an image.

576
00:30:42,840 --> 00:30:45,880
Speaker 13: Is chat GBT maybe the best future option to bring

577
00:30:45,920 --> 00:30:46,600
Speaker 13: everything together?

578
00:30:47,240 --> 00:30:49,840
Speaker 1: I think there. I think chat GBT works really well.

579
00:30:49,880 --> 00:30:52,560
Speaker 1: Have you looked into the connections on chatgbt and under

580
00:30:52,560 --> 00:30:57,000
Speaker 1: the settings? Okay, so there is a let's see where

581
00:30:57,000 --> 00:31:00,280
Speaker 1: they call it here. I think it's called apps. So

582
00:31:00,360 --> 00:31:03,480
Speaker 1: if you look under apps, they have a whole bunch

583
00:31:03,560 --> 00:31:08,160
Speaker 1: of things that you can connect to your CHATCHYBT and

584
00:31:09,640 --> 00:31:12,840
Speaker 1: what I have connected. You can connect Gmail. I don't know,

585
00:31:12,920 --> 00:31:15,360
Speaker 1: can you connect outlook, let's see. Let's see if Microsoft.

586
00:31:15,480 --> 00:31:18,760
Speaker 1: Now Microsoft's not on there obviously, but you can connect Gmail.

587
00:31:18,840 --> 00:31:20,840
Speaker 1: You can connect. There's a whole there's a whole laundry

588
00:31:20,840 --> 00:31:28,200
Speaker 1: list of things that you can connect Canva, Apple, Music, Expedia, Lovable, Spotify, Target,

589
00:31:28,560 --> 00:31:30,920
Speaker 1: So I mean, you know, that's one way of doing it.

590
00:31:31,080 --> 00:31:33,400
Speaker 1: Canva also lets you do something like that as well,

591
00:31:33,920 --> 00:31:40,640
Speaker 1: or sorry not Canva claud that uh, Claude is like

592
00:31:40,680 --> 00:31:42,960
Speaker 1: another you know, another AI system. So it's kind of

593
00:31:42,960 --> 00:31:45,880
Speaker 1: like a chat GYBT, except it's made by Anthropic. But

594
00:31:45,920 --> 00:31:48,040
Speaker 1: here's the deal. So I think you're struggling in a

595
00:31:48,440 --> 00:31:51,840
Speaker 1: situation where it's not that easy. There's so many great

596
00:31:51,880 --> 00:31:54,320
Speaker 1: tools out there to just say, oh yeah, I'm going

597
00:31:54,360 --> 00:31:56,400
Speaker 1: to go Apple, so I can pick everything that Apple

598
00:31:56,440 --> 00:31:58,640
Speaker 1: works with nicely. Some people do that, you know, the

599
00:31:58,680 --> 00:32:01,720
Speaker 1: Apple ecosystem. They really enjoy that. I personally don't like

600
00:32:01,800 --> 00:32:04,360
Speaker 1: that because then now you're gonna go out and look

601
00:32:04,360 --> 00:32:07,320
Speaker 1: for a home Kit doorbell or a home Kit video

602
00:32:07,360 --> 00:32:10,000
Speaker 1: camera because that works with Apple. Why those might not

603
00:32:10,080 --> 00:32:13,560
Speaker 1: be as good as a ring camera, right, So, and

604
00:32:13,640 --> 00:32:16,000
Speaker 1: all of these things have apps your phone, So I

605
00:32:16,000 --> 00:32:17,880
Speaker 1: think that at this point you still kind of have

606
00:32:17,960 --> 00:32:20,720
Speaker 1: to just use these things individually, link them up when

607
00:32:20,720 --> 00:32:23,720
Speaker 1: you can, and just keep in mind as you're building

608
00:32:23,880 --> 00:32:26,920
Speaker 1: your system and picking products, find stuff that works with

609
00:32:27,000 --> 00:32:29,160
Speaker 1: other things. So, for instance, and I know we're talking

610
00:32:29,200 --> 00:32:31,400
Speaker 1: about this for a long time, but like, for instance,

611
00:32:31,440 --> 00:32:35,040
Speaker 1: I'm using Microsoft to Do as my task manager, not

612
00:32:35,160 --> 00:32:39,000
Speaker 1: Google Tasks, because I think Microsoft to Do is one

613
00:32:39,040 --> 00:32:41,240
Speaker 1: of the best task managers out there, one of the

614
00:32:41,240 --> 00:32:43,880
Speaker 1: best to do lists. And I made it work with

615
00:32:43,920 --> 00:32:47,520
Speaker 1: the iPhone and Siri on the side because now I

616
00:32:47,560 --> 00:32:49,320
Speaker 1: can talk to Siri and just say remind me to

617
00:32:49,360 --> 00:32:51,720
Speaker 1: do this, and it goes right into my Microsoft And

618
00:32:51,760 --> 00:32:53,440
Speaker 1: it took me a couple minutes to figure that out.

619
00:32:53,800 --> 00:32:58,080
Speaker 1: But I picked Microsoft because of that functionality oversay something

620
00:32:58,160 --> 00:33:00,920
Speaker 1: like to doist or something like that. So again, it's

621
00:33:00,920 --> 00:33:03,560
Speaker 1: these little decisions that you make that could make your

622
00:33:03,560 --> 00:33:04,760
Speaker 1: systems a little bit easier.

623
00:33:06,080 --> 00:33:08,920
Speaker 13: For one quick question, sure, and I'll just okay, I

624
00:33:08,920 --> 00:33:13,120
Speaker 13: bought a refurbished TWI fe okay, and it did not

625
00:33:13,320 --> 00:33:18,240
Speaker 13: come with the visual voicemail okay. And I contacted the

626
00:33:18,320 --> 00:33:20,720
Speaker 13: seller and they said, we'll just send it back. And

627
00:33:20,760 --> 00:33:23,640
Speaker 13: I've contacted my provider or self provider and they're saying, well,

628
00:33:23,680 --> 00:33:25,880
Speaker 13: not it has to be I guess the phones.

629
00:33:27,000 --> 00:33:29,040
Speaker 1: Yeah it's yeah.

630
00:33:28,840 --> 00:33:31,960
Speaker 13: So any suggestions on how to say of sending it

631
00:33:32,000 --> 00:33:33,280
Speaker 13: back if there's another option.

632
00:33:33,240 --> 00:33:36,360
Speaker 1: Unless your provider has an app you can download to

633
00:33:36,400 --> 00:33:39,000
Speaker 1: get that visual voicemail, sometimes that is just built in

634
00:33:39,040 --> 00:33:40,840
Speaker 1: at the operating system level and you're not gonna be

635
00:33:40,840 --> 00:33:43,760
Speaker 1: able to recreate that unless the phone was has specific

636
00:33:43,800 --> 00:33:47,240
Speaker 1: software for that carrier. It really varies by carrier. Obviously,

637
00:33:47,280 --> 00:33:51,239
Speaker 1: Apple has made it on the iPhone platform agnostics, so

638
00:33:51,280 --> 00:33:53,800
Speaker 1: you just you know, you get on the cell network

639
00:33:53,840 --> 00:33:55,640
Speaker 1: and next thing you know, you've got visual voicemail. For

640
00:33:55,720 --> 00:33:58,920
Speaker 1: most providers on Android, it doesn't necessarily work that way.

641
00:33:59,160 --> 00:34:01,920
Speaker 1: So for instance, like Mint Mobile, I believe you can

642
00:34:01,960 --> 00:34:04,120
Speaker 1: download an app and get your visual voicemail, but some

643
00:34:04,200 --> 00:34:06,040
Speaker 1: other mv and os may not be like that. I'm

644
00:34:06,080 --> 00:34:07,719
Speaker 1: assuming you're on an mv and O or is it

645
00:34:08,000 --> 00:34:08,760
Speaker 1: a main network?

646
00:34:09,440 --> 00:34:13,239
Speaker 13: Yeah, have a I have a spectrum, yeah something.

647
00:34:13,560 --> 00:34:16,600
Speaker 1: Yeah, So They may not unless it's provisioned specifically for

648
00:34:16,640 --> 00:34:18,920
Speaker 1: that phone. It may not unless they can let you

649
00:34:18,960 --> 00:34:21,359
Speaker 1: download an app for your voicemail, It may not do that.

650
00:34:22,200 --> 00:34:24,560
Speaker 13: Okay, all right, well, thank you so much. I really

651
00:34:24,600 --> 00:34:25,040
Speaker 13: appreciate it.

652
00:34:25,120 --> 00:34:27,040
Speaker 1: All right, all right, Jack, appreciate it. Thanks for the

653
00:34:27,080 --> 00:34:30,080
Speaker 1: kind words. Eighty eight rich one oh one eight eight

654
00:34:30,120 --> 00:34:34,520
Speaker 1: eight seven four to two four one zero one. Uh

655
00:34:34,760 --> 00:34:37,239
Speaker 1: did this segment on TV. Thought i'd mention it here.

656
00:34:37,320 --> 00:34:39,640
Speaker 1: You know, your home is in more places online than

657
00:34:39,680 --> 00:34:43,120
Speaker 1: you think, right you look at Google street View, old

658
00:34:43,160 --> 00:34:46,040
Speaker 1: real estate listings. You can actually go in and ask

659
00:34:46,160 --> 00:34:48,839
Speaker 1: to blur out your home. Some people like to do

660
00:34:48,880 --> 00:34:52,400
Speaker 1: this for privacy concerns. I'm not fully convinced it's the

661
00:34:52,440 --> 00:34:54,200
Speaker 1: best thing to do, but I'm just telling you that

662
00:34:54,239 --> 00:34:57,799
Speaker 1: you can do it. Google street View lets you blur it,

663
00:34:58,080 --> 00:35:01,239
Speaker 1: Apple Maps lets you blur your home. There's also a

664
00:35:01,320 --> 00:35:05,799
Speaker 1: lesser known mapping service owned by Meta called Mappillary m

665
00:35:05,840 --> 00:35:09,359
Speaker 1: A p I L l R Y that has crowdsourced

666
00:35:09,360 --> 00:35:13,320
Speaker 1: photos and your home can be on there. What about

667
00:35:13,320 --> 00:35:16,880
Speaker 1: inside your house? My house was on here for so

668
00:35:17,040 --> 00:35:18,680
Speaker 1: long and I kept trying to figure out how to

669
00:35:18,680 --> 00:35:21,239
Speaker 1: get these pictures off and I finally did. But on

670
00:35:21,320 --> 00:35:24,360
Speaker 1: redfin you can log in and hide the listing photos.

671
00:35:24,760 --> 00:35:28,560
Speaker 1: On Zillo you can remove your listing photos as well,

672
00:35:28,920 --> 00:35:31,160
Speaker 1: So those are two big places. And then when I

673
00:35:31,200 --> 00:35:34,120
Speaker 1: presented this story, of course, people were emailing me other websites.

674
00:35:34,160 --> 00:35:38,080
Speaker 1: So basically any website that has your personal information on there,

675
00:35:38,239 --> 00:35:41,040
Speaker 1: you can go in and ask them to get rid

676
00:35:41,080 --> 00:35:43,480
Speaker 1: of that or blurt out. Keep in mind, if you

677
00:35:43,520 --> 00:35:46,440
Speaker 1: do this, at least on Google street View on Google Maps,

678
00:35:46,760 --> 00:35:49,200
Speaker 1: once you asked to blur, it is permanent. There is

679
00:35:49,239 --> 00:35:51,839
Speaker 1: no going back. But I put all these instructions. I'll

680
00:35:51,840 --> 00:35:54,120
Speaker 1: link them up on the website. Rich on tech dot TV.

681
00:35:54,520 --> 00:35:56,360
Speaker 1: They're all a little bit different. You just have to

682
00:35:56,360 --> 00:35:58,879
Speaker 1: know where to look. But typically you look under the menu.

683
00:35:58,920 --> 00:36:01,759
Speaker 1: When you find a picture of your home under street View,

684
00:36:01,840 --> 00:36:04,360
Speaker 1: it's report a problem. It's in the lower right hand corner.

685
00:36:04,640 --> 00:36:06,680
Speaker 1: On Apple Maps, you have to do it from a desktop,

686
00:36:07,000 --> 00:36:09,480
Speaker 1: it says report an issue. But I'll put all these

687
00:36:09,480 --> 00:36:12,000
Speaker 1: instructions on the website rich on tech dot TV. If

688
00:36:12,000 --> 00:36:13,719
Speaker 1: you want to learn how to get rid of your

689
00:36:13,719 --> 00:36:17,200
Speaker 1: home from the internet, you are listening to rich on

690
00:36:17,239 --> 00:36:23,560
Speaker 1: tech back after this, Welcome back to rich on Tech

691
00:36:23,680 --> 00:36:27,960
Speaker 1: rich DeMuro here hanging out with you, talking technology. One

692
00:36:28,000 --> 00:36:31,720
Speaker 1: of my favorite country singers right now, Ella Langley, twenty

693
00:36:31,719 --> 00:36:35,480
Speaker 1: six years old. So many great songs already, including this one.

694
00:36:35,560 --> 00:36:39,160
Speaker 1: I just have this on repeat all the time. Eight

695
00:36:39,200 --> 00:36:41,760
Speaker 1: to eight rich one O one eight eight eight seven

696
00:36:41,880 --> 00:36:44,840
Speaker 1: four to two four one zero one. The website for

697
00:36:45,000 --> 00:36:50,200
Speaker 1: the show is richon tech dot tv. Welcome to the show.

698
00:36:51,000 --> 00:36:54,840
Speaker 1: I mentioned earlier that I Verify app that checks for spyware,

699
00:36:54,960 --> 00:36:57,880
Speaker 1: already have a few of you sending me screenshots of

700
00:36:57,960 --> 00:37:01,400
Speaker 1: your phone saying look I'm good, I'm clear. Thankfully. I

701
00:37:01,440 --> 00:37:04,960
Speaker 1: hope that's the way it is. Let's see this hour,

702
00:37:06,480 --> 00:37:09,600
Speaker 1: we've got the Wirecutter joining us. They're gonna talk. They've

703
00:37:09,600 --> 00:37:13,000
Speaker 1: got this new list called Best New Picks and so

704
00:37:13,000 --> 00:37:15,400
Speaker 1: we're gonna pick their brain about that no pun intended,

705
00:37:15,719 --> 00:37:18,680
Speaker 1: and talk about some of the products on there. And

706
00:37:19,040 --> 00:37:23,320
Speaker 1: later in the show, we've got Patricia Egger from Proton.

707
00:37:24,040 --> 00:37:26,560
Speaker 1: Are you familiar with Proton? They're the company that they're

708
00:37:26,600 --> 00:37:30,319
Speaker 1: out of Switzerland. Very privacy focused, so it's almost like

709
00:37:30,400 --> 00:37:34,720
Speaker 1: everything at Google offers like drive, email, all that stuff,

710
00:37:35,120 --> 00:37:38,520
Speaker 1: but it's very privacy centric, so all end to end

711
00:37:38,600 --> 00:37:41,839
Speaker 1: encrypted and people really like their products anyway. They they've

712
00:37:41,880 --> 00:37:45,160
Speaker 1: got a new thing called born Private, which is about

713
00:37:45,440 --> 00:37:48,640
Speaker 1: basically reserving a private email address for your kid at birth.

714
00:37:49,440 --> 00:37:56,080
Speaker 1: It's funny. Bobo. He you know, he had a kid

715
00:37:56,160 --> 00:37:57,879
Speaker 1: and his wife we went out to dinner a couple

716
00:37:57,920 --> 00:37:59,680
Speaker 1: weeks ago, was saying that you guys, set up an

717
00:37:59,680 --> 00:38:04,080
Speaker 1: email dress for your kid and she will email. This

718
00:38:04,160 --> 00:38:08,160
Speaker 1: I thought was brilliant. She will email the email address

719
00:38:08,200 --> 00:38:10,240
Speaker 1: like when she has a cute little moment or a memory.

720
00:38:10,760 --> 00:38:13,040
Speaker 1: So when your kid gets to be whatever age, you know,

721
00:38:13,040 --> 00:38:15,040
Speaker 1: when they can read their email, they're gonna have all

722
00:38:15,080 --> 00:38:17,520
Speaker 1: these memories that your wife wrote in. That's such a

723
00:38:17,560 --> 00:38:18,200
Speaker 1: cool idea.

724
00:38:18,360 --> 00:38:20,120
Speaker 14: So I don't want to take the credit because this

725
00:38:20,280 --> 00:38:22,239
Speaker 14: was all her idea. And even when she did, I

726
00:38:22,280 --> 00:38:24,560
Speaker 14: was like, Yo, that's dope. Like you can send message

727
00:38:24,600 --> 00:38:27,520
Speaker 14: it like she's type messages to him, send pictures and

728
00:38:27,520 --> 00:38:29,320
Speaker 14: stuff like that. And I was like, Yo, that's actually

729
00:38:29,320 --> 00:38:31,319
Speaker 14: pretty good. When he gets old enough, he can go

730
00:38:31,400 --> 00:38:32,320
Speaker 14: back and see everything.

731
00:38:32,520 --> 00:38:34,319
Speaker 1: Yeah. I mean it's such a good idea too, because

732
00:38:34,360 --> 00:38:36,680
Speaker 1: you can keep like a you know, a notebook or

733
00:38:37,080 --> 00:38:37,920
Speaker 1: a diary.

734
00:38:38,280 --> 00:38:38,520
Speaker 10: Yeah.

735
00:38:38,560 --> 00:38:40,759
Speaker 1: But like my wife, we we go through like we

736
00:38:40,840 --> 00:38:43,120
Speaker 1: have that diary of like my first baby or whatever.

737
00:38:43,320 --> 00:38:45,920
Speaker 1: She filled out the first page and that was it.

738
00:38:46,920 --> 00:38:48,600
Speaker 14: But I mean, if you think about it, you're always

739
00:38:48,600 --> 00:38:50,560
Speaker 14: on a device, so you just send in an email.

740
00:38:50,880 --> 00:38:51,680
Speaker 10: So an email.

741
00:38:51,400 --> 00:38:54,320
Speaker 1: Address is perfect. Oh my gosh, it's such a great idea. Anyway,

742
00:38:54,360 --> 00:38:56,160
Speaker 1: so we'll talk about that later in the show. What

743
00:38:56,239 --> 00:38:58,000
Speaker 1: you know how he can do that with that email

744
00:38:58,280 --> 00:39:00,399
Speaker 1: or if that will work because I know, well, we'll see,

745
00:39:00,440 --> 00:39:03,920
Speaker 1: we'll find out. All right, let's go to uh, Linda

746
00:39:04,120 --> 00:39:06,680
Speaker 1: in Burbank line three. Linda, you're on with Rich.

747
00:39:08,200 --> 00:39:12,920
Speaker 15: Uh yeah, Rich. I remember this was like some weeks

748
00:39:13,000 --> 00:39:16,040
Speaker 15: or a month or so ago. I didn't have a

749
00:39:16,160 --> 00:39:20,239
Speaker 15: chance to call in when you were talking about if

750
00:39:20,280 --> 00:39:26,759
Speaker 15: anyone is I had to do it out a cell phone. Sure, yeah,

751
00:39:27,560 --> 00:39:29,799
Speaker 15: there was a time. It was a time period I

752
00:39:29,800 --> 00:39:34,200
Speaker 15: had you we have a cell phone and this was okay,

753
00:39:35,360 --> 00:39:40,160
Speaker 15: let's see was it. I'm with Consumer Seller and Pure

754
00:39:40,239 --> 00:39:42,399
Speaker 15: Talk had it sounded like it had a good deal,

755
00:39:42,520 --> 00:39:46,600
Speaker 15: so I switched to Pure Talk and it was taking

756
00:39:46,640 --> 00:39:51,759
Speaker 15: a long time for the port, and well, the poor

757
00:39:51,880 --> 00:39:55,160
Speaker 15: thing got through. Didn't get Before the poor thing got through,

758
00:39:55,640 --> 00:40:01,480
Speaker 15: you know, my phone was off. And then well, is

759
00:40:01,640 --> 00:40:04,200
Speaker 15: with pure talk. Then I heard a bary deal with

760
00:40:04,280 --> 00:40:09,239
Speaker 15: consumer story, so I went story and it took a

761
00:40:09,280 --> 00:40:12,240
Speaker 15: long time to transfer back over again.

762
00:40:13,239 --> 00:40:16,680
Speaker 1: Well, and so so you were lost your your phone

763
00:40:16,760 --> 00:40:18,520
Speaker 1: numbers will never never land for a little bit.

764
00:40:19,200 --> 00:40:22,160
Speaker 15: Yeah, so this is the experience I had to do

765
00:40:22,400 --> 00:40:23,240
Speaker 15: without a phone.

766
00:40:24,600 --> 00:40:31,000
Speaker 1: And what did you do? Twiddle your thumbs? Yeah, well

767
00:40:31,280 --> 00:40:33,200
Speaker 1: I will And this is this might have been? This

768
00:40:33,600 --> 00:40:35,440
Speaker 1: is everything on the up and up now, like is

769
00:40:35,440 --> 00:40:37,239
Speaker 1: all your phone working now? Sounds like it is?

770
00:40:37,800 --> 00:40:38,960
Speaker 15: Yeah, I'm talking on it.

771
00:40:39,480 --> 00:40:41,840
Speaker 1: Okay, good? And who did you settle with? Who's your provider?

772
00:40:42,800 --> 00:40:43,319
Speaker 3: Pure talk?

773
00:40:43,400 --> 00:40:44,839
Speaker 1: Okay? And do you like them?

774
00:40:45,239 --> 00:40:45,479
Speaker 15: Yeah?

775
00:40:45,560 --> 00:40:46,319
Speaker 3: I did good?

776
00:40:46,400 --> 00:40:49,960
Speaker 1: Good? I mean we I think? Yeah, well, so what

777
00:40:50,120 --> 00:40:51,880
Speaker 1: happened with me? And I think maybe this is the

778
00:40:51,880 --> 00:40:56,000
Speaker 1: story that you were referring to. I was switching you know,

779
00:40:56,040 --> 00:40:59,680
Speaker 1: I test phones for a living, so I wasn't switching providers,

780
00:40:59,680 --> 00:41:02,400
Speaker 1: but us switching my sim from one phone to another.

781
00:41:02,800 --> 00:41:06,160
Speaker 1: And usually it's a pretty straightforward process. Well, this time

782
00:41:06,320 --> 00:41:09,520
Speaker 1: I tried switching and my phone, my number left my

783
00:41:10,120 --> 00:41:12,719
Speaker 1: first phone and it never made its way to the

784
00:41:12,760 --> 00:41:14,880
Speaker 1: second phone. So it was in this never never land.

785
00:41:15,400 --> 00:41:18,640
Speaker 1: And of course it was the afternoon. It's when I

786
00:41:18,640 --> 00:41:20,879
Speaker 1: pick up the kids, my wife is calling me all

787
00:41:20,920 --> 00:41:23,880
Speaker 1: this stuff. Nobody could get a hold of me because

788
00:41:23,880 --> 00:41:25,680
Speaker 1: my phone number would just ring and that was it

789
00:41:25,719 --> 00:41:28,480
Speaker 1: wouldn't do it wouldn't connect because there was no number.

790
00:41:28,760 --> 00:41:31,800
Speaker 1: And so I called my provider and they didn't believe

791
00:41:31,840 --> 00:41:33,839
Speaker 1: it was me. They said, sorry, we can't. We can't

792
00:41:33,920 --> 00:41:36,080
Speaker 1: verify it to you because we have no way of verifying.

793
00:41:36,320 --> 00:41:39,319
Speaker 1: Typically they'll send you a text to your number, and

794
00:41:39,360 --> 00:41:41,040
Speaker 1: if you have a second line on the account, they

795
00:41:41,040 --> 00:41:42,799
Speaker 1: may use that as well. Well, they couldn't do that

796
00:41:42,800 --> 00:41:44,719
Speaker 1: because I don't have a second line on my account.

797
00:41:44,960 --> 00:41:47,279
Speaker 1: So they're like, sorry, we have no way of verifying you.

798
00:41:47,320 --> 00:41:49,720
Speaker 1: And I said, oh my gosh, like just ask me anything.

799
00:41:50,000 --> 00:41:52,960
Speaker 1: And sure enough, they're just like, no, we can't trust you.

800
00:41:53,360 --> 00:41:55,000
Speaker 1: And I said, okay, what do I have to do?

801
00:41:55,040 --> 00:41:56,840
Speaker 1: You have to go into a store. So I had

802
00:41:56,880 --> 00:42:00,560
Speaker 1: to go into a store and the guy said, okay,

803
00:42:00,560 --> 00:42:02,520
Speaker 1: well I can't verify you. I have to wait. I

804
00:42:02,560 --> 00:42:05,560
Speaker 1: have to try to verify you three times before our

805
00:42:05,600 --> 00:42:08,800
Speaker 1: system will finally let me in. I mean, so I was.

806
00:42:08,920 --> 00:42:11,719
Speaker 1: I was actually happy that it was that secure, but man,

807
00:42:12,360 --> 00:42:15,399
Speaker 1: going without a phone now I had other phone lines

808
00:42:15,400 --> 00:42:18,040
Speaker 1: because I have lots of test lines from different companies

809
00:42:18,120 --> 00:42:21,000
Speaker 1: to try out their service, but my phone number was

810
00:42:21,040 --> 00:42:24,160
Speaker 1: not working. That is not a position you want to

811
00:42:24,160 --> 00:42:25,839
Speaker 1: be in, especially when your kids are at school, your

812
00:42:25,840 --> 00:42:27,680
Speaker 1: wife's trying to call you. You know, people are trying to

813
00:42:27,719 --> 00:42:30,040
Speaker 1: call you whatever. Anyone else is fine. It's just like

814
00:42:30,160 --> 00:42:33,440
Speaker 1: the bear, you know, the core folks. You need them

815
00:42:33,440 --> 00:42:35,760
Speaker 1: to be able to get in touch with you. Anyway,

816
00:42:35,760 --> 00:42:40,440
Speaker 1: Thanks for the call, Lida. Let's go to Marcel in Brooklyn. Marcel,

817
00:42:40,560 --> 00:42:42,239
Speaker 1: what's up, Hey.

818
00:42:42,080 --> 00:42:45,000
Speaker 2: Rich I'm calling from New York. I'll just call you

819
00:42:45,040 --> 00:42:49,560
Speaker 2: many times ago to talk about the caption on Instagram.

820
00:42:49,600 --> 00:42:52,840
Speaker 2: But what about this one here? I just log in

821
00:42:52,880 --> 00:42:56,839
Speaker 2: on my app app here on my tablets, okay, and

822
00:42:56,840 --> 00:43:01,360
Speaker 2: it says it will be ready for this. Yeah, login

823
00:43:01,960 --> 00:43:07,440
Speaker 2: has aspired, but it's also the extension denied login error.

824
00:43:07,840 --> 00:43:11,640
Speaker 2: It's taking place off March of this year, but especially

825
00:43:11,680 --> 00:43:14,840
Speaker 2: of last year. They will be definitely blocked all of

826
00:43:14,960 --> 00:43:20,279
Speaker 2: all users on this app. So prepared to this, how

827
00:43:20,360 --> 00:43:24,040
Speaker 2: could I fix or everyone there fixed at X via

828
00:43:24,160 --> 00:43:27,719
Speaker 2: Twitter to get these logins and users back on.

829
00:43:28,480 --> 00:43:30,880
Speaker 1: Well, I'm not understanding. So you're trying to use the

830
00:43:31,200 --> 00:43:34,040
Speaker 1: X app on your on your iPad, and it's not working.

831
00:43:34,280 --> 00:43:37,000
Speaker 2: No, no, no, no, no, I'm talking about both one here

832
00:43:37,000 --> 00:43:39,840
Speaker 2: from Amazon and one from the Android. The Android is fine,

833
00:43:39,920 --> 00:43:45,360
Speaker 2: but the Amazon tablet here says it's my Fire seventh tablet.

834
00:43:45,400 --> 00:43:48,200
Speaker 2: My uncle Queen gave it to me from many years ago.

835
00:43:48,239 --> 00:43:51,600
Speaker 2: But I just download the app, and of course I

836
00:43:51,719 --> 00:43:54,560
Speaker 2: created this account. I have the password, I have the

837
00:43:54,640 --> 00:43:58,360
Speaker 2: pass key, I have the also my username is m

838
00:43:58,440 --> 00:44:03,360
Speaker 2: Irax twenty nine is still there. But can the user

839
00:44:03,880 --> 00:44:07,880
Speaker 2: here come back on from accession? Deny long an error?

840
00:44:09,000 --> 00:44:12,359
Speaker 1: Well, do you have some sort of ad blocker on

841
00:44:12,400 --> 00:44:15,200
Speaker 1: your on your tablet? Do you have you know, maybe

842
00:44:15,280 --> 00:44:19,040
Speaker 1: this Are they still supporting this this app on the

843
00:44:19,080 --> 00:44:20,239
Speaker 1: tablets at all?

844
00:44:20,920 --> 00:44:22,840
Speaker 2: No, no, no, it's just x Twitter.

845
00:44:23,000 --> 00:44:24,759
Speaker 1: Yeah I know. Oh you're just saying X like just

846
00:44:24,760 --> 00:44:29,120
Speaker 1: you're going to the website. Yeah, okay, Oh got it?

847
00:44:29,640 --> 00:44:33,080
Speaker 1: Got it? Okay, So Era, can you try a different

848
00:44:33,080 --> 00:44:35,920
Speaker 1: browser and can you try clearing all the cash and

849
00:44:36,040 --> 00:44:38,200
Speaker 1: history and cookies on that browser? Have you tried that?

850
00:44:38,840 --> 00:44:43,000
Speaker 2: Yes? I also have the pack key and too appa

851
00:44:43,200 --> 00:44:47,880
Speaker 2: to keep away from hackers, smarty two factor authentication and

852
00:44:48,000 --> 00:44:49,840
Speaker 2: of course the authentication app.

853
00:44:50,400 --> 00:44:53,040
Speaker 1: Look at you you've got all your security ducts in

854
00:44:53,120 --> 00:44:55,240
Speaker 1: a row. I love it. That is very smart, because

855
00:44:55,719 --> 00:44:59,359
Speaker 1: the two factor authentication app is actually better. Well number one,

856
00:44:59,400 --> 00:45:03,200
Speaker 1: I think, I think Twitter, unless you're a premium paid subscriber,

857
00:45:03,280 --> 00:45:06,320
Speaker 1: you can't use text codes anymore, so you have to

858
00:45:06,400 --> 00:45:09,399
Speaker 1: go to the authentication app, the one I like, which

859
00:45:09,440 --> 00:45:11,879
Speaker 1: one you use? And I like Proton Authenticator.

860
00:45:12,520 --> 00:45:15,760
Speaker 2: Oh yeah. Also I have to use the Google Authenticator.

861
00:45:16,000 --> 00:45:18,759
Speaker 1: Well all right, Well Google Authenticator is okay, but it

862
00:45:18,880 --> 00:45:21,800
Speaker 1: keeps you kind of locked into Google. Okay. So what

863
00:45:21,920 --> 00:45:24,360
Speaker 1: I would say is a couple of things. First off, Marcel,

864
00:45:24,480 --> 00:45:27,480
Speaker 1: I would try to if you can. I think the

865
00:45:27,600 --> 00:45:30,000
Speaker 1: Silk Browser is what they have on the fire tablets,

866
00:45:30,280 --> 00:45:32,640
Speaker 1: see if you can download a different browser to that

867
00:45:33,680 --> 00:45:35,959
Speaker 1: tablet and see if you can use that to log

868
00:45:36,000 --> 00:45:38,960
Speaker 1: into X. That's the main thing. If you can log

869
00:45:39,000 --> 00:45:41,440
Speaker 1: in on a different browser, then we know this problem

870
00:45:41,600 --> 00:45:44,440
Speaker 1: is on the Silk browser. Silk Browser is a little different.

871
00:45:44,560 --> 00:45:46,759
Speaker 1: It's a little more unique than other browsers out there

872
00:45:46,800 --> 00:45:49,040
Speaker 1: because I feel like it does some stuff in the background,

873
00:45:49,160 --> 00:45:53,560
Speaker 1: like Cash's websites and things. Maybe not anymore, but I

874
00:45:53,600 --> 00:45:56,160
Speaker 1: would try that, try logging in with a different browser

875
00:45:56,239 --> 00:45:58,759
Speaker 1: and see if that works. Otherwise, if you're able to

876
00:45:58,880 --> 00:46:02,080
Speaker 1: download the X app on that tablet, maybe go that

877
00:46:02,280 --> 00:46:05,920
Speaker 1: route and just use X or you know, maybe just

878
00:46:06,040 --> 00:46:11,080
Speaker 1: stop doom scrolling. That's another option. I mean that maybe

879
00:46:11,239 --> 00:46:13,359
Speaker 1: you know, who knows? I mean, maybe maybe just leave

880
00:46:13,560 --> 00:46:15,680
Speaker 1: X on your phone and you'll be fine. So maybe

881
00:46:16,160 --> 00:46:18,000
Speaker 1: I don't know. I you know, it's one of these

882
00:46:18,080 --> 00:46:20,600
Speaker 1: things where to me on my tablet, it's like mostly

883
00:46:20,680 --> 00:46:22,480
Speaker 1: for consumption, Like I just want to sit there and

884
00:46:22,600 --> 00:46:25,640
Speaker 1: like watch stuff or read stuff. So for me, like

885
00:46:25,800 --> 00:46:28,440
Speaker 1: the social media is better, just relegate it to my

886
00:46:28,520 --> 00:46:31,600
Speaker 1: phone and I keep it there. But anyway, hopefully you

887
00:46:31,640 --> 00:46:33,719
Speaker 1: get it figured out myself sounds like you you know

888
00:46:33,840 --> 00:46:35,960
Speaker 1: your stuff, and you will. It will just be a

889
00:46:36,000 --> 00:46:38,239
Speaker 1: matter of time before you're back up and scrolling again.

890
00:46:38,280 --> 00:46:40,640
Speaker 1: Thanks for the call today. All the way from Brooklyn

891
00:46:41,080 --> 00:46:43,319
Speaker 1: eight eight eight rich one oh one eight eight eight

892
00:46:43,480 --> 00:46:45,920
Speaker 1: seven four to two four one zero one. I shouldn't

893
00:46:45,920 --> 00:46:48,000
Speaker 1: say all the way from Brooklyn. If you're listening in

894
00:46:48,000 --> 00:46:49,359
Speaker 1: New York City, you're like, what do you mean all

895
00:46:49,400 --> 00:46:51,160
Speaker 1: the way? I mean, I get it's like a train

896
00:46:51,280 --> 00:46:56,040
Speaker 1: ride away. It's not that far. Depends you're listening to

897
00:46:56,120 --> 00:47:08,879
Speaker 1: rich On Tech. Welcome back to rich On Tech. Rich

898
00:47:08,960 --> 00:47:13,520
Speaker 1: DeMuro here hanging out with you, talking technology. I mean,

899
00:47:13,560 --> 00:47:15,879
Speaker 1: I had to play one of Bobo's favorite songs.

900
00:47:16,200 --> 00:47:16,719
Speaker 10: Joey Is.

901
00:47:17,600 --> 00:47:19,759
Speaker 1: It's a good song. You know, I pooh pooed this

902
00:47:19,920 --> 00:47:22,800
Speaker 1: movie for so long. I was like, I'm not watching that, like,

903
00:47:22,880 --> 00:47:26,320
Speaker 1: come on, sat down with the kids, watched it. It

904
00:47:26,440 --> 00:47:27,000
Speaker 1: was so good.

905
00:47:27,520 --> 00:47:29,200
Speaker 10: And you're making a second.

906
00:47:29,200 --> 00:47:31,840
Speaker 1: Oh I know, Oh, I know, but you know the

907
00:47:31,920 --> 00:47:33,040
Speaker 1: sequel can't be as good.

908
00:47:33,239 --> 00:47:35,560
Speaker 10: No, it's very rare that the sequel as good as

909
00:47:35,560 --> 00:47:36,000
Speaker 10: the first one.

910
00:47:36,160 --> 00:47:37,799
Speaker 1: Yeah, it is very rare. You know what the movie

911
00:47:37,880 --> 00:47:40,000
Speaker 1: is that They always mentioned that the sequel is better

912
00:47:40,560 --> 00:47:45,239
Speaker 1: than the first than the first, which is that The Godfather.

913
00:47:46,000 --> 00:47:48,239
Speaker 1: Now I'm not like a movie buff, okay, so but

914
00:47:48,440 --> 00:47:50,520
Speaker 1: people say that. I think it's like one of the

915
00:47:50,560 --> 00:47:53,640
Speaker 1: examples of the second was better than the first. I

916
00:47:53,680 --> 00:47:55,520
Speaker 1: don't know, because I don't think I ever saw the second.

917
00:47:55,560 --> 00:47:57,680
Speaker 1: I only saw the first. I can is that the

918
00:47:57,719 --> 00:47:59,520
Speaker 1: one where we go say hello to my little friend.

919
00:48:00,160 --> 00:48:03,200
Speaker 1: That that's the wrong movie. That's the one, right, that's scarface.

920
00:48:03,400 --> 00:48:04,120
Speaker 1: That's scarface?

921
00:48:04,360 --> 00:48:05,160
Speaker 10: Oh my god?

922
00:48:07,360 --> 00:48:08,520
Speaker 1: Was there a Scarface too?

923
00:48:09,200 --> 00:48:09,319
Speaker 16: Uh?

924
00:48:09,680 --> 00:48:11,960
Speaker 10: No, there was a prequel. It was called Carlito's Way.

925
00:48:12,120 --> 00:48:15,399
Speaker 1: Oh prequel Okay, that's you know, those are not I've

926
00:48:15,480 --> 00:48:17,279
Speaker 1: never been a fan of prequel now because you know

927
00:48:17,400 --> 00:48:19,840
Speaker 1: who lives and you know who doesn't, because you're already

928
00:48:19,920 --> 00:48:21,560
Speaker 1: seeing the after effect.

929
00:48:21,760 --> 00:48:21,960
Speaker 3: Yeah.

930
00:48:22,040 --> 00:48:25,759
Speaker 10: So yeah, like the Star Wars prequels, they were hit

931
00:48:25,840 --> 00:48:26,360
Speaker 10: and miss with me.

932
00:48:26,520 --> 00:48:29,040
Speaker 1: Oh, the Star Wars nerds will put all the movies

933
00:48:29,120 --> 00:48:31,520
Speaker 1: in order, yeah, you know, because like it's like this

934
00:48:31,640 --> 00:48:34,279
Speaker 1: starts with like that. The newer movie is like at

935
00:48:34,280 --> 00:48:36,560
Speaker 1: the beginning. I don't I don't understand any of that stuff.

936
00:48:36,600 --> 00:48:38,000
Speaker 1: I just I just want to sit down and watch

937
00:48:38,040 --> 00:48:41,000
Speaker 1: a movie. Oh you know, my wife and I started watching.

938
00:48:42,120 --> 00:48:45,239
Speaker 1: I had to subscribe to Paramount Plus for this. I mean,

939
00:48:45,280 --> 00:48:47,080
Speaker 1: I gotta look for the name. It's called The Madison

940
00:48:47,600 --> 00:48:50,160
Speaker 1: if you want to do you ever hear that show Yellowstone. Yeah,

941
00:48:50,239 --> 00:48:52,120
Speaker 1: it's like, you know, epic kind of like you know

942
00:48:52,280 --> 00:48:54,719
Speaker 1: out in the middle of nowhere. This isn't that same

943
00:48:54,880 --> 00:48:59,120
Speaker 1: vein It's called The Madison. It's with Michelle. Yeah, yeah,

944
00:48:59,120 --> 00:49:00,520
Speaker 1: I've heard of it, but I have a watch it yet.

945
00:49:00,640 --> 00:49:03,920
Speaker 1: Michelle Pfeifer, Zion.

946
00:49:04,160 --> 00:49:07,600
Speaker 14: Me and Brittany are now finishing up one piece the

947
00:49:07,719 --> 00:49:12,920
Speaker 14: live action on on Netflix. Okay, yes, I've watched over

948
00:49:12,960 --> 00:49:16,080
Speaker 14: a thousand of the animated because i'm, you know, anime hit.

949
00:49:16,480 --> 00:49:20,040
Speaker 14: But we have now she's into the live action version

950
00:49:20,160 --> 00:49:21,400
Speaker 14: and it's pretty good.

951
00:49:21,440 --> 00:49:24,560
Speaker 10: Watch that. And it's your show that comes on Fox.

952
00:49:25,480 --> 00:49:26,800
Speaker 10: I can't even think of the name of it.

953
00:49:27,120 --> 00:49:28,000
Speaker 1: That sounds great.

954
00:49:28,960 --> 00:49:32,240
Speaker 14: It's the Lady. She was a cleaner and now she's

955
00:49:32,360 --> 00:49:34,960
Speaker 14: a cop. She does like the crimes for them.

956
00:49:35,360 --> 00:49:37,359
Speaker 1: Okay, well you think of that, I'll tell you more

957
00:49:37,360 --> 00:49:40,040
Speaker 1: about Madison. It's uh, if you want to show that

958
00:49:40,239 --> 00:49:46,960
Speaker 1: is sad, slow, poignant Is that a word poignant? Yes,

959
00:49:49,120 --> 00:49:52,160
Speaker 1: and a little bit funny. That's the Madison. It's it's good.

960
00:49:52,200 --> 00:49:54,560
Speaker 1: I'm really enjoying it. I really really am enjoying it

961
00:49:54,640 --> 00:49:56,480
Speaker 1: because I love this idea of like being out in

962
00:49:56,480 --> 00:49:58,759
Speaker 1: the middle of nowhere and like how life is so

963
00:49:58,880 --> 00:50:01,800
Speaker 1: different than it isn't like life. So anyway, if you

964
00:50:01,800 --> 00:50:03,839
Speaker 1: want to check it out, I subscribe to Paramount Plus

965
00:50:03,960 --> 00:50:08,320
Speaker 1: for ninety nine cents for two months. So remember the

966
00:50:08,440 --> 00:50:13,200
Speaker 1: big list. Google this the big I'm gonna google it

967
00:50:13,280 --> 00:50:16,879
Speaker 1: as I do it. Big Okay, high potential. I've heard

968
00:50:16,880 --> 00:50:21,080
Speaker 1: of that's on ABC. We watch it a Hulu so okay, yeah,

969
00:50:22,080 --> 00:50:24,640
Speaker 1: the Big List of streaming deals. If you are signing

970
00:50:24,719 --> 00:50:27,800
Speaker 1: up for a streaming service, do not sign up until

971
00:50:27,880 --> 00:50:30,359
Speaker 1: you go to my friend Jared Newman, friend of the show.

972
00:50:30,400 --> 00:50:33,440
Speaker 1: He's been on many times. He does cord Cutter Weekly,

973
00:50:33,560 --> 00:50:36,600
Speaker 1: great newsletter, but he does the big list of streaming deals.

974
00:50:36,719 --> 00:50:39,879
Speaker 1: If there is a deal on a streaming service, it's

975
00:50:39,920 --> 00:50:42,479
Speaker 1: on this. So before I sign up for Paramount Plus,

976
00:50:42,600 --> 00:50:45,040
Speaker 1: I went to his website and it set a dollar

977
00:50:45,120 --> 00:50:48,280
Speaker 1: for two months of premium, and sure enough it worked.

978
00:50:48,920 --> 00:50:52,520
Speaker 1: It worked, And if you're a new subscriber, you'll get

979
00:50:52,560 --> 00:50:55,680
Speaker 1: three dollars per month for two months of premium. So anyway,

980
00:50:56,080 --> 00:50:58,439
Speaker 1: I'll link that up on the website. Rich on tech

981
00:50:58,719 --> 00:51:05,160
Speaker 1: dot tv. Let's go to Drothy in Wittier, California. Darthy,

982
00:51:05,320 --> 00:51:06,400
Speaker 1: Welcome to the show.

983
00:51:07,000 --> 00:51:09,440
Speaker 17: Oh thank you so much, Rich. I so appreciate you

984
00:51:09,560 --> 00:51:10,640
Speaker 17: taking my phone call.

985
00:51:10,880 --> 00:51:12,280
Speaker 1: What are you watching on streaming?

986
00:51:12,840 --> 00:51:12,960
Speaker 2: Oh?

987
00:51:13,040 --> 00:51:17,799
Speaker 17: My goodness, I watch HBO, Hulu, you name it. I'm

988
00:51:17,840 --> 00:51:21,040
Speaker 17: a paramount. I watch everything on streaming.

989
00:51:21,160 --> 00:51:22,240
Speaker 1: Are you going to watch Madison?

990
00:51:23,000 --> 00:51:24,399
Speaker 17: I think I'm gonna have to give it a try.

991
00:51:24,480 --> 00:51:30,320
Speaker 1: Okay, it's slow, it's kind of boring. I'm really selling it.

992
00:51:31,480 --> 00:51:32,959
Speaker 1: But okay, get at.

993
00:51:32,880 --> 00:51:35,000
Speaker 17: This point, I think I would get anything a try.

994
00:51:35,200 --> 00:51:38,120
Speaker 1: It's great, it's great, I really like it. Anyway, what's

995
00:51:38,160 --> 00:51:38,560
Speaker 1: your question?

996
00:51:38,920 --> 00:51:41,759
Speaker 17: So my question is I have a Samsung twenty four

997
00:51:41,920 --> 00:51:45,319
Speaker 17: cell phone, and over the last few weeks I had

998
00:51:45,400 --> 00:51:49,240
Speaker 17: been losing texts, and if anybody sent me any pictures

999
00:51:49,320 --> 00:51:52,759
Speaker 17: within those texts, I've been losing that as well. So,

1000
00:51:52,960 --> 00:51:55,960
Speaker 17: for instance, like three weeks ago, I was in Vegas

1001
00:51:56,040 --> 00:51:58,760
Speaker 17: with my daughter. I went to send her a picture,

1002
00:51:59,280 --> 00:52:02,320
Speaker 17: and as I went to her picture her name, nothing

1003
00:52:02,480 --> 00:52:06,600
Speaker 17: was there. I lost everything, I mean, every single text

1004
00:52:07,000 --> 00:52:09,480
Speaker 17: we've ever sent to each other over all these years,

1005
00:52:09,520 --> 00:52:12,000
Speaker 17: as well as pictures. And then I got home and

1006
00:52:12,040 --> 00:52:15,080
Speaker 17: about a week later, I looked at all my contact

1007
00:52:15,200 --> 00:52:18,520
Speaker 17: lists and went into various people, and I noticed I

1008
00:52:18,680 --> 00:52:22,640
Speaker 17: was losing years of texts and content, meaning if they

1009
00:52:22,719 --> 00:52:25,160
Speaker 17: sent me a picture, because not all pictures. I move

1010
00:52:25,239 --> 00:52:28,440
Speaker 17: over to my gallery sometimes I leave my pictures, you know,

1011
00:52:28,600 --> 00:52:31,360
Speaker 17: in the content of the text, all of that is gone.

1012
00:52:32,360 --> 00:52:34,320
Speaker 17: And then just the other day, the same thing happened

1013
00:52:34,320 --> 00:52:36,719
Speaker 17: with my husband. I mean, and this is years and

1014
00:52:36,920 --> 00:52:40,040
Speaker 17: years of obviously texts and stuff like that, the same

1015
00:52:40,080 --> 00:52:43,920
Speaker 17: thing happened he's completely gone. Yeah. So I took it

1016
00:52:44,040 --> 00:52:47,160
Speaker 17: to Verizon because they're my carrier, and they looked at

1017
00:52:47,200 --> 00:52:50,560
Speaker 17: my phone. They checked all my different settings to make

1018
00:52:50,640 --> 00:52:53,000
Speaker 17: sure I didn't say like, oh like delete in thirty

1019
00:52:53,080 --> 00:52:56,840
Speaker 17: days or something like that. All of my settings were perfect.

1020
00:52:57,400 --> 00:52:59,279
Speaker 17: So then they suggested, well, why don't you go to

1021
00:52:59,360 --> 00:53:02,640
Speaker 17: the Samsung store. So I did that. When there they

1022
00:53:02,800 --> 00:53:06,680
Speaker 17: checked everything. I'm even saying, is there's something mechanically wrong

1023
00:53:06,760 --> 00:53:09,719
Speaker 17: with my phone? And they're like, we can't explain this.

1024
00:53:09,920 --> 00:53:11,360
Speaker 17: Your stuff just went poof.

1025
00:53:12,280 --> 00:53:15,719
Speaker 1: I'm like, what that is? That is wild? Is there

1026
00:53:15,760 --> 00:53:18,040
Speaker 1: any lesson that we can learn from this? Is this

1027
00:53:18,239 --> 00:53:19,240
Speaker 1: continuing to happen?

1028
00:53:19,640 --> 00:53:20,040
Speaker 16: It is?

1029
00:53:20,360 --> 00:53:22,200
Speaker 17: It is like I said, like two weeks ago, I

1030
00:53:22,320 --> 00:53:25,480
Speaker 17: lost everything, everything my husband ever sent me. And the

1031
00:53:25,760 --> 00:53:28,719
Speaker 17: sad thing is my daughter just got married in October,

1032
00:53:29,040 --> 00:53:31,640
Speaker 17: so all of these pictures that my friends have sent

1033
00:53:31,760 --> 00:53:32,840
Speaker 17: me gone.

1034
00:53:32,840 --> 00:53:36,160
Speaker 1: Oh my gosh. Okay, it sounds like this could be

1035
00:53:37,600 --> 00:53:39,719
Speaker 1: like a running out of space on your phone or

1036
00:53:39,760 --> 00:53:41,560
Speaker 1: something like that. I don't know, but here's here's what

1037
00:53:41,600 --> 00:53:43,920
Speaker 1: I would tell you to do. There's a there's a

1038
00:53:43,960 --> 00:53:49,520
Speaker 1: program called SMS Backup and Restore Moving Forward. You might

1039
00:53:49,600 --> 00:53:51,480
Speaker 1: want to run that every week, just to make sure

1040
00:53:51,520 --> 00:53:53,320
Speaker 1: you have a copy of your messages somewhere in the

1041
00:53:53,360 --> 00:53:57,000
Speaker 1: cloud or you know, physical copy. The other thing is

1042
00:53:57,120 --> 00:53:59,400
Speaker 1: I would run on your phone. There's an app files

1043
00:53:59,480 --> 00:54:03,120
Speaker 1: by Google. There is a clean up functionality on that app.

1044
00:54:03,239 --> 00:54:05,600
Speaker 1: I would run that and just to see. And obviously

1045
00:54:06,239 --> 00:54:08,560
Speaker 1: I would do all the software updates on your phone

1046
00:54:09,480 --> 00:54:11,239
Speaker 1: that I mentioned earlier in the show. So do the

1047
00:54:11,680 --> 00:54:15,920
Speaker 1: the Samsung software updates, do the you know, the security updates,

1048
00:54:16,520 --> 00:54:20,520
Speaker 1: do the Google Play update, do the Galaxy Store updates.

1049
00:54:21,320 --> 00:54:24,040
Speaker 1: And I would restart your phone make sure that's all updated.

1050
00:54:24,080 --> 00:54:26,839
Speaker 1: And also, if you're not using Google Messages, maybe you're

1051
00:54:26,880 --> 00:54:29,520
Speaker 1: still using the old version of the Samsung Messages app.

1052
00:54:29,880 --> 00:54:34,080
Speaker 1: Switch to Google Messages. But that is very unfortunate, Drothy

1053
00:54:34,280 --> 00:54:36,560
Speaker 1: and uh, I've never heard of such a thing. I've

1054
00:54:36,600 --> 00:54:39,920
Speaker 1: heard of people deleting text threads by accident, but it

1055
00:54:40,040 --> 00:54:42,360
Speaker 1: sounds like something else bigger is going on here. I

1056
00:54:42,440 --> 00:54:44,759
Speaker 1: hope you figure that out. Thanks for the call today,

1057
00:54:44,840 --> 00:54:47,279
Speaker 1: eight to eight rich one on one eighty eight seven

1058
00:54:47,360 --> 00:54:50,399
Speaker 1: four to two four one zero one back with Wirecutter

1059
00:54:50,680 --> 00:54:57,960
Speaker 1: after this. Welcome back to rich On Tech. Rich DeMuro

1060
00:54:58,120 --> 00:55:00,800
Speaker 1: here hanging out with you talking tech now Ology Triple

1061
00:55:00,880 --> 00:55:04,839
Speaker 1: eight Rich one O one, Triple eight Rich one oh one.

1062
00:55:05,800 --> 00:55:08,240
Speaker 1: We'll get back to the phone lines in just a moment,

1063
00:55:08,360 --> 00:55:10,960
Speaker 1: but first on the line, we've got Leda Shi. She

1064
00:55:11,239 --> 00:55:14,920
Speaker 1: is the editorial director for Wirecutter. Uh, they've got a

1065
00:55:14,960 --> 00:55:19,080
Speaker 1: new feature called Best New Picks, and so she's here

1066
00:55:19,120 --> 00:55:22,359
Speaker 1: to explain all that. Lyda, thanks for joining me, Hi Rich,

1067
00:55:22,480 --> 00:55:24,880
Speaker 1: thanks for having us. So first off, explain what the

1068
00:55:24,920 --> 00:55:28,040
Speaker 1: wirecutters all about. We've had some guests on from Wirecutter,

1069
00:55:28,200 --> 00:55:30,640
Speaker 1: one of my favorite websites. Explain what it's all about.

1070
00:55:31,520 --> 00:55:36,680
Speaker 18: Yeah, Wirecutter, we've been around for fifteen years this year,

1071
00:55:36,840 --> 00:55:40,440
Speaker 18: and our goal is to recommend what really matters, and

1072
00:55:40,880 --> 00:55:43,960
Speaker 18: that means in all areas of anyone's life. So we

1073
00:55:44,080 --> 00:55:47,319
Speaker 18: have everything from we do have a lot of tech recommendations,

1074
00:55:47,360 --> 00:55:49,799
Speaker 18: but we have a lot of other types of recommendations.

1075
00:55:49,920 --> 00:55:52,760
Speaker 18: We launched Beauty last year. We also have Home Decorp.

1076
00:55:52,960 --> 00:55:55,360
Speaker 19: We have Style. So whatever you're in the market for,

1077
00:55:55,640 --> 00:55:57,600
Speaker 19: we probably have some research for you that can help.

1078
00:55:57,880 --> 00:55:59,200
Speaker 1: And how do you pick these things?

1079
00:56:00,600 --> 00:56:01,239
Speaker 19: Yes, well, that.

1080
00:56:01,360 --> 00:56:04,080
Speaker 18: Actually kind of is part of why we wanted to

1081
00:56:04,160 --> 00:56:07,279
Speaker 18: do this Best New Picks Awards. But we are evaluating

1082
00:56:07,480 --> 00:56:11,880
Speaker 18: tens of thousands of products every single year across our newsroom,

1083
00:56:12,440 --> 00:56:15,880
Speaker 18: and it involves a lot of really deep research, a

1084
00:56:15,960 --> 00:56:18,960
Speaker 18: lot of reporting, a lot of obviously testing the actual product.

1085
00:56:19,520 --> 00:56:22,480
Speaker 18: And so after once all of that is complete, and

1086
00:56:22,560 --> 00:56:26,000
Speaker 18: that includes you know, the actual investigating and the expertise

1087
00:56:26,080 --> 00:56:28,719
Speaker 18: of all of our writers and editors who actually know

1088
00:56:29,000 --> 00:56:31,400
Speaker 18: what these products, all the new markets or all the

1089
00:56:31,480 --> 00:56:34,160
Speaker 18: new products in these categories. Only after that's kind of

1090
00:56:34,200 --> 00:56:37,360
Speaker 18: done is when we're truly recommending something and where it

1091
00:56:37,440 --> 00:56:40,040
Speaker 18: appears on our site and that goes so that kind

1092
00:56:40,040 --> 00:56:42,719
Speaker 18: of whittles down the products from tens of thousands of

1093
00:56:42,760 --> 00:56:45,319
Speaker 18: products all the way down to three thousand products, which

1094
00:56:45,360 --> 00:56:48,279
Speaker 18: is still a lot, but it is It is the

1095
00:56:48,600 --> 00:56:50,680
Speaker 18: culmination of a lot of hard work in the back

1096
00:56:50,760 --> 00:56:52,600
Speaker 18: end that a lot of times people don't see.

1097
00:56:52,960 --> 00:56:55,719
Speaker 1: Yeah, I talked to a couple of your editors from

1098
00:56:55,760 --> 00:56:57,680
Speaker 1: time to time. We do TV segments with them, and

1099
00:56:58,160 --> 00:56:59,840
Speaker 1: you know, they tell me about the testing process and

1100
00:56:59,880 --> 00:57:02,440
Speaker 1: it's way more in depth than you may think. Like,

1101
00:57:02,840 --> 00:57:06,440
Speaker 1: you know, specifically, I'm thinking of, you know, the hearing

1102
00:57:06,480 --> 00:57:08,719
Speaker 1: aid stuff that I've been told about, you know, to

1103
00:57:08,840 --> 00:57:10,800
Speaker 1: hear it, like the headphones, like you really do, like

1104
00:57:11,280 --> 00:57:13,239
Speaker 1: get a lot of people to test this stuff and

1105
00:57:13,280 --> 00:57:14,719
Speaker 1: try it out. And it's not just like, hey, I

1106
00:57:14,800 --> 00:57:17,520
Speaker 1: tried this and it's cool. Here here's a recommendation. It's

1107
00:57:17,640 --> 00:57:18,800
Speaker 1: like very in depth.

1108
00:57:19,600 --> 00:57:21,000
Speaker 19: It's very in depth. Absolutely.

1109
00:57:21,440 --> 00:57:23,640
Speaker 18: I like to say that the writing a guide can

1110
00:57:23,680 --> 00:57:26,800
Speaker 18: take months to months long, sometimes years long process, and

1111
00:57:26,920 --> 00:57:30,280
Speaker 18: it builds upon all the expertise that these writers and

1112
00:57:30,400 --> 00:57:33,720
Speaker 18: editors have kind of gathered over the years from talking

1113
00:57:33,760 --> 00:57:34,959
Speaker 18: with experts and other people.

1114
00:57:35,080 --> 00:57:37,360
Speaker 1: All right, so tell me about this Best New Picks.

1115
00:57:37,440 --> 00:57:40,000
Speaker 1: How's it different than your regular recommendations.

1116
00:57:40,760 --> 00:57:42,240
Speaker 19: Yeah, so Best New Picks.

1117
00:57:42,440 --> 00:57:45,640
Speaker 18: We it's our very first awards franchise here are Wirecutter,

1118
00:57:45,840 --> 00:57:48,440
Speaker 18: and we're super excited about it because we think of

1119
00:57:48,480 --> 00:57:51,400
Speaker 18: it as a celebration of all of our favorite picks

1120
00:57:51,840 --> 00:57:54,360
Speaker 18: kind of products that we've designated as picks over the

1121
00:57:54,440 --> 00:57:57,600
Speaker 18: past year. So, as I said before, we're evaluating tens

1122
00:57:57,640 --> 00:58:01,360
Speaker 18: of thousands of products and then we decide on around

1123
00:58:01,400 --> 00:58:04,680
Speaker 18: three thousand every year. Of those three thousand, this list

1124
00:58:04,800 --> 00:58:07,400
Speaker 18: of seventy one are the ones that we truly can't

1125
00:58:07,400 --> 00:58:09,480
Speaker 18: stop talking about. We have them in our homes, we

1126
00:58:09,600 --> 00:58:12,200
Speaker 18: recommend them to our friends and family all of those

1127
00:58:12,280 --> 00:58:14,120
Speaker 18: kind of products that stick with us and have stayed

1128
00:58:14,120 --> 00:58:15,160
Speaker 18: with us over the past year.

1129
00:58:15,360 --> 00:58:18,640
Speaker 1: There's a lot of tech on this list, so a

1130
00:58:18,760 --> 00:58:20,880
Speaker 1: lot of tech like let's you want to give me

1131
00:58:20,920 --> 00:58:21,640
Speaker 1: a pick or what?

1132
00:58:22,560 --> 00:58:22,760
Speaker 3: Yeah?

1133
00:58:22,840 --> 00:58:23,080
Speaker 1: I mean.

1134
00:58:23,120 --> 00:58:25,040
Speaker 18: I will preface this with saying that I am on

1135
00:58:25,160 --> 00:58:27,840
Speaker 18: the kind of luddite scale of the spectrum when it

1136
00:58:27,880 --> 00:58:31,000
Speaker 18: comes to the wirecutter expertise. So I received the lifestyle categories,

1137
00:58:31,080 --> 00:58:34,720
Speaker 18: but there are so many great tech options in here.

1138
00:58:35,200 --> 00:58:36,800
Speaker 18: One that I really like that is like maybe a

1139
00:58:36,840 --> 00:58:39,400
Speaker 18: little bit tech, but it kind of speaks to my

1140
00:58:40,280 --> 00:58:42,520
Speaker 18: desire to be a bird watcher in my life. But

1141
00:58:42,640 --> 00:58:46,040
Speaker 18: it's the smart the Birdifi Smart bird Home. It is

1142
00:58:46,720 --> 00:58:49,480
Speaker 18: solar powered, so it doesn't require any sort of hookups,

1143
00:58:49,920 --> 00:58:53,040
Speaker 18: and it kind of feeds video and notification to an

1144
00:58:53,040 --> 00:58:55,000
Speaker 18: app on your phone, so it's really easy to kind

1145
00:58:55,000 --> 00:58:58,400
Speaker 18: of just see a bird family in action and kind

1146
00:58:58,440 --> 00:59:01,400
Speaker 18: of you can see them build the nest, see them

1147
00:59:01,480 --> 00:59:03,080
Speaker 18: lay the eggs, and I think it's just a really

1148
00:59:03,120 --> 00:59:05,440
Speaker 18: cute and fun and really great present for people who

1149
00:59:05,520 --> 00:59:07,000
Speaker 18: maybe aren't super tech savvy.

1150
00:59:07,240 --> 00:59:09,480
Speaker 1: Yeah, and it's not that expensive. I've seen these digital

1151
00:59:09,520 --> 00:59:11,600
Speaker 1: bird feeders and some of them can get very expensive,

1152
00:59:11,720 --> 00:59:14,320
Speaker 1: since this one's around one hundred dollars, which is cool.

1153
00:59:14,600 --> 00:59:16,520
Speaker 1: And then I also like how you say what we like,

1154
00:59:17,000 --> 00:59:19,280
Speaker 1: Oh it's solar powered like you said, which is really neat.

1155
00:59:19,400 --> 00:59:21,520
Speaker 1: And then it says flaws but not deal breakers. So

1156
00:59:21,560 --> 00:59:23,280
Speaker 1: you kind of give people the good and the bad.

1157
00:59:24,280 --> 00:59:26,920
Speaker 18: Yeah, that is that's definitely one of our you know,

1158
00:59:27,040 --> 00:59:29,680
Speaker 18: our core tenths at where culde we want to really

1159
00:59:29,720 --> 00:59:32,800
Speaker 18: make sure that people understand not just all the good things,

1160
00:59:32,880 --> 00:59:35,200
Speaker 18: but where it kind of can go wrong and make

1161
00:59:35,240 --> 00:59:36,840
Speaker 18: a decision for themselves that makes sense.

1162
00:59:36,720 --> 00:59:37,560
Speaker 19: For their their life.

1163
00:59:38,200 --> 00:59:39,439
Speaker 1: You got another one that you want to mention?

1164
00:59:40,360 --> 00:59:40,960
Speaker 3: Yeah, I mean I.

1165
00:59:41,320 --> 00:59:45,200
Speaker 18: Really enjoy the I love that vintage chech is making

1166
00:59:45,240 --> 00:59:47,880
Speaker 18: a comeback as an elder millennial who you know, could

1167
00:59:47,920 --> 00:59:52,440
Speaker 18: have remembered when phones had buttons and I one of

1168
00:59:52,480 --> 00:59:55,920
Speaker 18: the things that made an appearance investing picks from our

1169
00:59:56,000 --> 00:59:58,200
Speaker 18: av team is the I don't actually know how to

1170
00:59:58,240 --> 01:00:03,040
Speaker 18: pronounce it, but the Cyriten portable CD player. So we

1171
01:00:04,000 --> 01:00:06,480
Speaker 18: published a brand new guide to portable CD players.

1172
01:00:06,520 --> 01:00:09,880
Speaker 19: Can you believe it? Yeah? Right, in the last few months.

1173
01:00:09,720 --> 01:00:12,360
Speaker 1: And that's one We had a caller on this show

1174
01:00:12,600 --> 01:00:15,920
Speaker 1: about they wanted a portable CD player for their Tesla,

1175
01:00:16,320 --> 01:00:18,160
Speaker 1: and I'm not kidding. It was like a recurring theme

1176
01:00:18,240 --> 01:00:21,040
Speaker 1: for like three shows because everyone was like chiming in

1177
01:00:21,160 --> 01:00:23,080
Speaker 1: about it. Why would you need that? And the other

1178
01:00:23,120 --> 01:00:25,640
Speaker 1: people said, yes, that's great. I mean, so these things

1179
01:00:25,720 --> 01:00:27,840
Speaker 1: are they do serve a purpose, but keep going.

1180
01:00:28,360 --> 01:00:30,520
Speaker 18: Yeah, CD players they're back, and so now you have

1181
01:00:30,840 --> 01:00:33,600
Speaker 18: a reason to use all of the dusty CDs that

1182
01:00:33,680 --> 01:00:37,480
Speaker 18: are somewhere in your storage. So this was a really

1183
01:00:37,560 --> 01:00:41,720
Speaker 18: great option from our Portable CD Guide that our AB

1184
01:00:41,800 --> 01:00:42,520
Speaker 18: team really loved.

1185
01:00:42,560 --> 01:00:44,360
Speaker 19: It's I believe it's around three hundred dollars.

1186
01:00:45,240 --> 01:00:47,280
Speaker 18: It's Bluetooth enabled, it kind of works with all the

1187
01:00:47,320 --> 01:00:49,439
Speaker 18: technology you already have, and it's just a really great

1188
01:00:49,480 --> 01:00:52,120
Speaker 18: way to use your old CDs.

1189
01:00:52,360 --> 01:00:55,040
Speaker 1: It's actually way cheaper. It's only ninety nine dollars. I'm

1190
01:00:55,040 --> 01:00:58,120
Speaker 1: looking on Amazon right now, so it's the uh it's

1191
01:00:58,680 --> 01:01:02,120
Speaker 1: that I don't know the company that ai side trend,

1192
01:01:02,280 --> 01:01:04,040
Speaker 1: I don't know. But it gets good ratings. You know,

1193
01:01:04,200 --> 01:01:06,800
Speaker 1: you guys have rated it really well in ninety nine dollars.

1194
01:01:06,840 --> 01:01:09,200
Speaker 1: If you want to play, it's got Bluetooth so you

1195
01:01:09,280 --> 01:01:12,440
Speaker 1: can use speakers, headphones, has a rechargeable battery so you

1196
01:01:12,480 --> 01:01:16,040
Speaker 1: don't have to like put batteries in it. Kind of cool.

1197
01:01:16,040 --> 01:01:17,440
Speaker 1: I mean, there you go. I mean there's so much.

1198
01:01:17,480 --> 01:01:18,920
Speaker 1: I mean I'm looking at there's you know, this has

1199
01:01:18,960 --> 01:01:20,960
Speaker 1: everything from home to core to other stuff. But like

1200
01:01:21,320 --> 01:01:24,920
Speaker 1: the tech section has speakers so adults. It's got this

1201
01:01:25,040 --> 01:01:29,200
Speaker 1: little ebook like an e ink tablet. It's got obviously

1202
01:01:29,320 --> 01:01:32,320
Speaker 1: the Sony headphones that everyone loves, the noise cancelation. It's

1203
01:01:32,360 --> 01:01:34,680
Speaker 1: got an ol ed TV, it's got the switch to

1204
01:01:34,880 --> 01:01:38,640
Speaker 1: which people love. The outdoor lights everyone's stringing up on

1205
01:01:38,680 --> 01:01:40,320
Speaker 1: their home now. So, I mean there's a lot of

1206
01:01:40,360 --> 01:01:43,080
Speaker 1: things on here. What's the plan for this? How often

1207
01:01:43,160 --> 01:01:45,000
Speaker 1: is this going to be updated? These best New picks.

1208
01:01:45,800 --> 01:01:49,280
Speaker 19: So this is a new annual awards program that we're doing.

1209
01:01:50,040 --> 01:01:53,680
Speaker 18: It involves again, it involves a lot of passing throughout

1210
01:01:53,680 --> 01:01:56,280
Speaker 18: the year obviously to make the pick. But then the

1211
01:01:56,360 --> 01:01:58,520
Speaker 18: way that we kind of came up with this group

1212
01:01:58,560 --> 01:02:01,880
Speaker 18: of seventy one winners that our writers and editors in

1213
01:02:01,960 --> 01:02:04,680
Speaker 18: our newsroom nominated, who all the products that they thought

1214
01:02:04,760 --> 01:02:07,200
Speaker 18: were their favorites of the year. We went through an

1215
01:02:07,640 --> 01:02:11,080
Speaker 18: entire selection process, so that in itself took a few

1216
01:02:11,160 --> 01:02:13,200
Speaker 18: months to do, and we're excited to kind of get

1217
01:02:13,240 --> 01:02:16,920
Speaker 18: the ball rolling on the next year's iteration of this franchise.

1218
01:02:17,040 --> 01:02:20,200
Speaker 18: But we're just really excited to give our readers another

1219
01:02:20,280 --> 01:02:23,360
Speaker 18: way to experience all the picks that we have on

1220
01:02:23,400 --> 01:02:23,760
Speaker 18: our site.

1221
01:02:23,800 --> 01:02:26,640
Speaker 1: All right, final question. I know a lot of these awards,

1222
01:02:26,720 --> 01:02:30,000
Speaker 1: you know these To get into the running for the awards,

1223
01:02:30,040 --> 01:02:32,000
Speaker 1: you have to pay, Like a lot of these websites

1224
01:02:32,000 --> 01:02:35,200
Speaker 1: will make you pay to enter. Do you guys do that?

1225
01:02:36,280 --> 01:02:38,680
Speaker 18: No, we do not do pay for play at Wirecutter.

1226
01:02:38,960 --> 01:02:43,560
Speaker 18: We adhere to the New York Times ethics standards and

1227
01:02:43,760 --> 01:02:46,080
Speaker 18: so you can those are on the site. You can

1228
01:02:46,160 --> 01:02:49,680
Speaker 18: read them. But we are never sponsored. We don't accept

1229
01:02:49,760 --> 01:02:53,480
Speaker 18: money for recommend any recommending anything. Any product that you

1230
01:02:53,560 --> 01:02:55,760
Speaker 18: see in our site is something that our editors and

1231
01:02:55,800 --> 01:02:59,680
Speaker 18: writers have truly tested and recommend themselves without any sort

1232
01:02:59,720 --> 01:03:00,720
Speaker 18: of bapte site influence.

1233
01:03:01,200 --> 01:03:03,000
Speaker 1: Nice, all right, you can find it. Is there a

1234
01:03:03,040 --> 01:03:05,000
Speaker 1: short Is there a short way to find this link

1235
01:03:05,120 --> 01:03:06,000
Speaker 1: or what to get to me?

1236
01:03:06,440 --> 01:03:07,720
Speaker 18: We don't have a short link, but you can go

1237
01:03:07,800 --> 01:03:10,320
Speaker 18: to your ny Times dot com slash ware cutter and

1238
01:03:10,400 --> 01:03:12,720
Speaker 18: then just in the search tab, just search best New

1239
01:03:12,800 --> 01:03:13,720
Speaker 18: Picks and you'll find it there.

1240
01:03:13,840 --> 01:03:15,880
Speaker 1: Okay, I see it the winners of our twenty twenty

1241
01:03:15,960 --> 01:03:18,400
Speaker 1: six Best New Picks Awards. If you want to check

1242
01:03:18,400 --> 01:03:19,920
Speaker 1: them out, I will link it up on my website

1243
01:03:19,920 --> 01:03:23,520
Speaker 1: as well. Rich On Tech dot TV Leadashi, thanks so

1244
01:03:23,600 --> 01:03:25,080
Speaker 1: much for joining me today from the Wirecutter.

1245
01:03:25,600 --> 01:03:25,840
Speaker 3: Thank you.

1246
01:03:26,000 --> 01:03:29,720
Speaker 1: Rich all right, uh eighty eight rich one O one

1247
01:03:29,880 --> 01:03:32,400
Speaker 1: eight eight eight seven four to two four one zero one.

1248
01:03:32,440 --> 01:03:34,439
Speaker 1: We'll get back to those phone lines. Plus, I'm gonna

1249
01:03:34,440 --> 01:03:38,479
Speaker 1: tell you about Amazon pushing delivery speeds to the limit.

1250
01:03:38,560 --> 01:03:41,040
Speaker 1: You can now get stuff in one hour or three hours,

1251
01:03:41,360 --> 01:03:43,040
Speaker 1: but it's going to cost you even if you're a

1252
01:03:43,080 --> 01:03:51,360
Speaker 1: Prime member. I'll explain coming up next. Welcome back to

1253
01:03:51,480 --> 01:03:53,800
Speaker 1: rich on Tech. Rich Demiro here hanging out with you,

1254
01:03:54,040 --> 01:04:00,320
Speaker 1: talking technology. This is American Girls from Harry Styles. He

1255
01:04:00,400 --> 01:04:02,440
Speaker 1: must have come out with a new album, because anytime

1256
01:04:02,680 --> 01:04:04,439
Speaker 1: an artist comes out with the new album, they start

1257
01:04:04,520 --> 01:04:06,600
Speaker 1: playing all the music from the album and then you're like, oh,

1258
01:04:06,680 --> 01:04:08,600
Speaker 1: that's a good song. Oh that's a good song. So

1259
01:04:08,680 --> 01:04:12,480
Speaker 1: he's got this one in aperture, which you know Harry Styles.

1260
01:04:12,480 --> 01:04:15,120
Speaker 1: I think he was in that boy band, the One

1261
01:04:15,200 --> 01:04:18,680
Speaker 1: Direction or something, and he was Okay, I mean, I'm

1262
01:04:18,720 --> 01:04:22,200
Speaker 1: not like a boy band person. But he's got good music,

1263
01:04:23,280 --> 01:04:25,520
Speaker 1: that's right, the swift I mean, I like I like Taylor.

1264
01:04:25,640 --> 01:04:28,200
Speaker 1: I think we're gonna play her today. But I'm telling

1265
01:04:28,240 --> 01:04:31,560
Speaker 1: you he's got two I mean every his songs are good.

1266
01:04:33,320 --> 01:04:37,520
Speaker 1: Let's go to Aperture. We got to when we play Aperture,

1267
01:04:37,600 --> 01:04:39,840
Speaker 1: that's one of my favorite beat. Right now, let's go

1268
01:04:39,960 --> 01:04:43,840
Speaker 1: to Laura in Youngstown, Ohio. You're on with Rich.

1269
01:04:45,480 --> 01:04:45,960
Speaker 16: Hi there.

1270
01:04:47,480 --> 01:04:49,040
Speaker 20: I'm having a problem with.

1271
01:04:50,880 --> 01:04:51,800
Speaker 15: My Peace.

1272
01:04:52,880 --> 01:04:57,920
Speaker 20: It's a desktop. It's running Windows can It's the one

1273
01:04:58,000 --> 01:05:02,840
Speaker 20: that was And what happens is once I turn it on,

1274
01:05:05,240 --> 01:05:08,520
Speaker 20: I could it runs for about a five minutes and

1275
01:05:08,640 --> 01:05:12,080
Speaker 20: then it freezes up and so then I have to

1276
01:05:12,360 --> 01:05:20,040
Speaker 20: kind of manually shut it down. And so then you know,

1277
01:05:20,160 --> 01:05:24,959
Speaker 20: it comes on again, and uh, same thing about five

1278
01:05:25,040 --> 01:05:29,240
Speaker 20: minutes into five minutes into it, it's.

1279
01:05:31,520 --> 01:05:32,080
Speaker 17: Just stops.

1280
01:05:32,160 --> 01:05:35,280
Speaker 1: It just stops comes to a halt. Is it is

1281
01:05:35,320 --> 01:05:37,880
Speaker 1: this something that's new happening or is this something that's

1282
01:05:37,880 --> 01:05:38,360
Speaker 1: been going.

1283
01:05:38,240 --> 01:05:42,280
Speaker 3: On for a while, But no, it just started years ago.

1284
01:05:42,760 --> 01:05:45,240
Speaker 1: Okay, have you done any software updates recently?

1285
01:05:46,120 --> 01:05:46,160
Speaker 3: No?

1286
01:05:46,640 --> 01:05:50,640
Speaker 1: Okay, so number one, you're running Windows ten. Are you

1287
01:05:50,840 --> 01:05:55,720
Speaker 1: on the Extended Security Updates program? Yeah, okay, good, okay, good.

1288
01:05:56,200 --> 01:05:59,640
Speaker 1: So there's not really any major updates for your system

1289
01:05:59,680 --> 01:06:02,400
Speaker 1: anymore except for security updates, so that's number one, so

1290
01:06:02,520 --> 01:06:05,320
Speaker 1: make sure you're doing those. It could be a couple

1291
01:06:05,360 --> 01:06:07,880
Speaker 1: of things when it's not starting up properly. It could

1292
01:06:07,920 --> 01:06:10,200
Speaker 1: be a hardware failure. So it could be that your

1293
01:06:10,600 --> 01:06:13,560
Speaker 1: system's overheating, or it could be that a component is

1294
01:06:13,640 --> 01:06:15,520
Speaker 1: failing and that's why it's working for a couple of

1295
01:06:15,560 --> 01:06:18,560
Speaker 1: minutes before it overheats, or something is failing in the

1296
01:06:19,080 --> 01:06:22,120
Speaker 1: RAM or the drive or whatever, So that could be

1297
01:06:22,200 --> 01:06:23,640
Speaker 1: one of those things. How old is this did you

1298
01:06:23,720 --> 01:06:26,080
Speaker 1: mention that maybe.

1299
01:06:26,960 --> 01:06:28,920
Speaker 16: Maybe eight years, ten years?

1300
01:06:29,560 --> 01:06:31,720
Speaker 1: I'm not sure, so it's definitely getting up there, so

1301
01:06:31,800 --> 01:06:34,040
Speaker 1: that could be a possibility. What I would do is

1302
01:06:34,080 --> 01:06:38,000
Speaker 1: two things. Number one, there's a free program called Microsoft

1303
01:06:38,160 --> 01:06:39,600
Speaker 1: PC Manager. Have you heard of this?

1304
01:06:40,760 --> 01:06:40,800
Speaker 2: No?

1305
01:06:41,120 --> 01:06:44,800
Speaker 1: Okay? So I would download that and run that and

1306
01:06:44,920 --> 01:06:48,040
Speaker 1: see if you can just kind of optimize your system,

1307
01:06:48,320 --> 01:06:50,840
Speaker 1: do a health check, you can kind of do a cleaning.

1308
01:06:51,160 --> 01:06:52,880
Speaker 1: There's like a whole bunch of little tools on there

1309
01:06:53,240 --> 01:06:56,080
Speaker 1: that I would try to if you can, I mean,

1310
01:06:56,120 --> 01:06:57,760
Speaker 1: if you can get this thing installed in the five

1311
01:06:57,840 --> 01:06:59,320
Speaker 1: minutes I.

1312
01:06:59,480 --> 01:07:03,800
Speaker 16: Tried to nowhere. But it's not enough time, okay.

1313
01:07:03,640 --> 01:07:03,720
Speaker 3: So.

1314
01:07:05,240 --> 01:07:08,960
Speaker 1: Every time, every time it's five minutes. Okay, it's kind

1315
01:07:09,000 --> 01:07:11,160
Speaker 1: of like a it's like an action movie. You've got

1316
01:07:11,200 --> 01:07:14,880
Speaker 1: like five minutes to disable the bomb. Okay. So in

1317
01:07:15,000 --> 01:07:19,280
Speaker 1: that case, what I would do is you can you

1318
01:07:19,360 --> 01:07:22,480
Speaker 1: can look at the ms can fig. So there's a

1319
01:07:22,520 --> 01:07:24,160
Speaker 1: way to start your computer up. It's called like a

1320
01:07:24,240 --> 01:07:26,800
Speaker 1: safe boot. So it's gonna be where it's not going

1321
01:07:26,880 --> 01:07:28,840
Speaker 1: to boot up every one of your programs, Like when

1322
01:07:28,880 --> 01:07:31,120
Speaker 1: you run your computer, when you turn it on, it's

1323
01:07:31,200 --> 01:07:33,240
Speaker 1: loading like a whole bunch of stuff, right, like these

1324
01:07:33,280 --> 01:07:35,840
Speaker 1: little programs you've installed over the years. So that's part

1325
01:07:35,880 --> 01:07:37,680
Speaker 1: of the problem is one of those could be creating

1326
01:07:37,680 --> 01:07:38,160
Speaker 1: an issue.

1327
01:07:38,440 --> 01:07:40,240
Speaker 16: So what I would do is I never know which

1328
01:07:40,320 --> 01:07:41,440
Speaker 16: ones to get rid of.

1329
01:07:42,760 --> 01:07:47,320
Speaker 1: Yeah, well, there is a there's a great app for that.

1330
01:07:47,520 --> 01:07:52,479
Speaker 1: It's called should I Delete Let's see, I gotta oh gosh,

1331
01:07:52,560 --> 01:07:55,280
Speaker 1: what's it called should I delete it? Let me say

1332
01:07:55,320 --> 01:08:01,320
Speaker 1: should I delete that? I think it's should I delete it? Yeah?

1333
01:08:01,400 --> 01:08:01,840
Speaker 3: Should Oh?

1334
01:08:01,920 --> 01:08:03,680
Speaker 1: Here it is should I remove it? So if you

1335
01:08:03,720 --> 01:08:06,120
Speaker 1: ever have a question, go to this website should I

1336
01:08:06,200 --> 01:08:08,320
Speaker 1: Remove it dot com. You can type in the name

1337
01:08:08,360 --> 01:08:10,120
Speaker 1: of the program and it will tell you like, yeah,

1338
01:08:10,160 --> 01:08:12,520
Speaker 1: you can easily remove that program, no problem, it's splowwear.

1339
01:08:12,600 --> 01:08:15,600
Speaker 1: So anyway, I'll put that link on the website anyway.

1340
01:08:15,640 --> 01:08:17,880
Speaker 1: But if you go to this ms can fig and

1341
01:08:17,960 --> 01:08:20,479
Speaker 1: then you look at the options you have, you can

1342
01:08:20,560 --> 01:08:24,240
Speaker 1: do a diagnostic startup. And so once you do that,

1343
01:08:24,479 --> 01:08:27,559
Speaker 1: it will basically just load the main things your computer

1344
01:08:27,680 --> 01:08:30,240
Speaker 1: needs to run. And if you can load that and

1345
01:08:30,320 --> 01:08:32,000
Speaker 1: you can start up your computer and it stays on

1346
01:08:32,080 --> 01:08:35,040
Speaker 1: past the five minutes, you know it's something on your

1347
01:08:35,080 --> 01:08:37,040
Speaker 1: computer and it's not the hardware. It's some sort of

1348
01:08:37,120 --> 01:08:40,880
Speaker 1: software that you have installed that is interfering. And then

1349
01:08:40,960 --> 01:08:43,200
Speaker 1: you can go through and start to look in your

1350
01:08:43,640 --> 01:08:46,240
Speaker 1: startup programs and see if you can delete, you know,

1351
01:08:46,360 --> 01:08:48,800
Speaker 1: some programs that you no longer need or use. So

1352
01:08:49,000 --> 01:08:50,240
Speaker 1: that's that's the first.

1353
01:08:50,000 --> 01:08:52,200
Speaker 16: Thing to do, is and how do I get to

1354
01:08:52,320 --> 01:08:53,640
Speaker 16: the MSIG.

1355
01:08:54,200 --> 01:08:56,160
Speaker 1: Just type it in at the bottom of the search

1356
01:08:56,320 --> 01:08:58,880
Speaker 1: and just type in ms can fig and then you

1357
01:08:59,000 --> 01:09:02,000
Speaker 1: type that, it'll bring you in system Configurator and you'll

1358
01:09:02,040 --> 01:09:05,960
Speaker 1: see you have startup selection normal or diagnostic. And then

1359
01:09:06,000 --> 01:09:08,519
Speaker 1: there's also you know, there's a couple of things in here.

1360
01:09:08,640 --> 01:09:10,920
Speaker 1: You can you know, do a boot into safe mode.

1361
01:09:10,960 --> 01:09:14,760
Speaker 1: Safe mode is like super super, it's just doing like

1362
01:09:14,840 --> 01:09:17,320
Speaker 1: the absolute necessity. But I would start with that general

1363
01:09:17,680 --> 01:09:21,400
Speaker 1: and just do the selective startup or sorry, the diagnostic startup.

1364
01:09:21,479 --> 01:09:22,919
Speaker 16: The diagnostic yeah.

1365
01:09:23,040 --> 01:09:24,639
Speaker 1: And see what that. See if you can get past

1366
01:09:24,680 --> 01:09:27,120
Speaker 1: the five minutes on there, and if you can, you

1367
01:09:27,240 --> 01:09:31,160
Speaker 1: might download the Microsoft PC Manager and you know, scan

1368
01:09:31,320 --> 01:09:34,120
Speaker 1: your computer, do the health check and go from there,

1369
01:09:34,560 --> 01:09:36,960
Speaker 1: and then you know, I'll definitely remove any programs that

1370
01:09:37,000 --> 01:09:38,160
Speaker 1: you no longer need or use.

1371
01:09:40,000 --> 01:09:45,040
Speaker 16: Okay, And then if if I can get it to

1372
01:09:46,600 --> 01:09:48,920
Speaker 16: should I put it in safe mode? If would that

1373
01:09:49,120 --> 01:09:51,920
Speaker 16: give me enough time to like do a health check

1374
01:09:52,080 --> 01:09:52,559
Speaker 16: or whatever.

1375
01:09:53,400 --> 01:09:57,879
Speaker 1: The safe mode will that it should work. It just depends.

1376
01:09:58,800 --> 01:10:01,559
Speaker 1: Safe mode is pretty so you can try that. If

1377
01:10:01,800 --> 01:10:04,280
Speaker 1: I would try the first thing, the diagnostics startup first.

1378
01:10:04,320 --> 01:10:06,240
Speaker 1: If that doesn't work, then I'd boot into safe mode

1379
01:10:06,680 --> 01:10:09,160
Speaker 1: and try that and see. But I think that the

1380
01:10:09,240 --> 01:10:11,880
Speaker 1: diagnostic startup is going to just do the basics. And

1381
01:10:11,960 --> 01:10:15,400
Speaker 1: I think that if you can get the basics and

1382
01:10:15,520 --> 01:10:18,200
Speaker 1: your computer still works, then you can move from there

1383
01:10:18,280 --> 01:10:21,320
Speaker 1: to see like, Okay, my computer's fine. The hardware is fine.

1384
01:10:21,400 --> 01:10:23,720
Speaker 1: It's just a software issue. And then you can go

1385
01:10:23,840 --> 01:10:25,960
Speaker 1: through and kind of hopefully clean that up.

1386
01:10:26,120 --> 01:10:28,600
Speaker 16: So and the only place I go to clean that

1387
01:10:28,760 --> 01:10:32,080
Speaker 16: up is the startup Yeah.

1388
01:10:31,960 --> 01:10:34,559
Speaker 1: Well the PC manager from Yeah, I mean, I would

1389
01:10:34,600 --> 01:10:35,120
Speaker 1: go in the.

1390
01:10:35,560 --> 01:10:37,479
Speaker 16: Manager will tell me the Microsoft PA.

1391
01:10:38,520 --> 01:10:41,040
Speaker 1: Yeah, that'll give you some options for things, and you know,

1392
01:10:41,160 --> 01:10:43,320
Speaker 1: and that'll that's a good program to kind of just

1393
01:10:43,400 --> 01:10:45,479
Speaker 1: like see what's happening with your computer. I'm seeing if

1394
01:10:45,520 --> 01:10:47,840
Speaker 1: I have my uh do I even have it? Yeah,

1395
01:10:47,880 --> 01:10:50,400
Speaker 1: I do have it, but I was gonna see because

1396
01:10:50,400 --> 01:10:52,600
Speaker 1: you can go in there and I haven't, don't have it.

1397
01:10:52,680 --> 01:10:55,880
Speaker 1: Insult in this computer? Interesting? But yeah, I would I

1398
01:10:55,920 --> 01:10:58,760
Speaker 1: would do that and and just see what that one says.

1399
01:10:59,200 --> 01:11:01,479
Speaker 1: And then I would go through into your programs and

1400
01:11:01,600 --> 01:11:04,000
Speaker 1: try to just get rid of programs that you don't need,

1401
01:11:04,120 --> 01:11:06,680
Speaker 1: that you're not using, restart the thing, and hopefully we

1402
01:11:06,800 --> 01:11:09,120
Speaker 1: bring this computer back to life. But I would say

1403
01:11:09,920 --> 01:11:13,320
Speaker 1: Laura that you know, after ten years, it's probably time

1404
01:11:13,400 --> 01:11:16,080
Speaker 1: to start thinking about a new computer. You've got till

1405
01:11:16,120 --> 01:11:18,920
Speaker 1: October when your security updates, you're going to run out.

1406
01:11:18,920 --> 01:11:21,920
Speaker 1: So I would plan on getting something new. If you

1407
01:11:22,000 --> 01:11:24,000
Speaker 1: can get this thing up and running, you still got

1408
01:11:24,080 --> 01:11:27,400
Speaker 1: to plan on getting something new. After October. There's ways

1409
01:11:27,400 --> 01:11:30,360
Speaker 1: of rescuing this computer. You can install Chromos Flex on it.

1410
01:11:31,640 --> 01:11:33,599
Speaker 1: You can install Linux Mint on it if you want

1411
01:11:33,640 --> 01:11:35,479
Speaker 1: to just browse the web and do simple things. But

1412
01:11:35,600 --> 01:11:39,639
Speaker 1: it just depends what you want to do on this computer. Yeah,

1413
01:11:39,760 --> 01:11:43,000
Speaker 1: you can also do a clean install of Windows to

1414
01:11:43,280 --> 01:11:45,599
Speaker 1: kind of start everything fresh, but that's a little bit

1415
01:11:45,680 --> 01:11:47,519
Speaker 1: much for a computer that's ten years old. I think,

1416
01:11:48,600 --> 01:11:50,760
Speaker 1: thanks for the call today, appreciate it. Hopefully you get

1417
01:11:50,800 --> 01:11:52,680
Speaker 1: that thing going, and yes, I will link it up.

1418
01:11:52,720 --> 01:11:55,040
Speaker 1: I actually know that a lot of you were looking

1419
01:11:55,080 --> 01:11:58,040
Speaker 1: at the website to get the link I mentioned about

1420
01:11:58,080 --> 01:11:59,960
Speaker 1: the streaming services. I did put it on there. I

1421
01:12:00,280 --> 01:12:02,439
Speaker 1: forgot and I just put it on there, so it

1422
01:12:02,600 --> 01:12:08,880
Speaker 1: is there. Amazon has new ultra fast delivery options. We're

1423
01:12:08,920 --> 01:12:12,400
Speaker 1: talking one hour and three hour delivery on tens of

1424
01:12:12,520 --> 01:12:15,639
Speaker 1: thousands of items, and this is already live in hundreds

1425
01:12:15,680 --> 01:12:18,559
Speaker 1: of cities for the one hour delivery and more than

1426
01:12:18,600 --> 01:12:21,760
Speaker 1: two thousand cities for the three hour delivery. Now, the

1427
01:12:21,840 --> 01:12:24,160
Speaker 1: funny thing is, I've been going to this website that

1428
01:12:24,280 --> 01:12:27,519
Speaker 1: Amazon says to go to, which is Amazon dot com

1429
01:12:27,680 --> 01:12:31,600
Speaker 1: slash get it Fast, and it keeps saying unavailable for me.

1430
01:12:32,320 --> 01:12:34,439
Speaker 1: So maybe they're still rolling this out in a bunch

1431
01:12:34,479 --> 01:12:36,960
Speaker 1: of places. But the long and the short of it

1432
01:12:37,120 --> 01:12:39,960
Speaker 1: is that they're talking. You know, they've got groceries on here,

1433
01:12:40,080 --> 01:12:44,720
Speaker 1: everyday essentials, electronics, clothes, medications. But here's the thing. If

1434
01:12:44,760 --> 01:12:47,160
Speaker 1: you want one hour delivery, even as a Prime member,

1435
01:12:47,479 --> 01:12:49,080
Speaker 1: you're still going to have to pay ten dollars for

1436
01:12:49,160 --> 01:12:52,000
Speaker 1: that delivery. If you want three hour delivery, you can

1437
01:12:52,040 --> 01:12:55,920
Speaker 1: pay five dollars. This is all about convenience, and obviously

1438
01:12:56,600 --> 01:12:59,120
Speaker 1: it is all about the competition. We know you can

1439
01:12:59,240 --> 01:13:01,960
Speaker 1: order things off Uber. Now, you can order things off

1440
01:13:02,040 --> 01:13:05,160
Speaker 1: door Dash. There's many ways. Go puff, I think is

1441
01:13:05,200 --> 01:13:07,880
Speaker 1: another one. There's many ways of getting things to your

1442
01:13:07,920 --> 01:13:10,519
Speaker 1: home fast. And Amazon is like, hold on, hold on,

1443
01:13:10,680 --> 01:13:12,880
Speaker 1: we invented fast shipping. We want to be there too.

1444
01:13:13,520 --> 01:13:15,439
Speaker 1: And before you get poop pooh paying all this money

1445
01:13:15,520 --> 01:13:17,840
Speaker 1: for something fast, I had to do this. I was

1446
01:13:17,920 --> 01:13:20,519
Speaker 1: doing my show remote. I needed a one hundred foot

1447
01:13:20,560 --> 01:13:24,320
Speaker 1: Ethernet cable and I got it on DoorDash from best Buy.

1448
01:13:24,400 --> 01:13:26,559
Speaker 1: Took forty five minutes to get it to my dad's house,

1449
01:13:26,880 --> 01:13:29,600
Speaker 1: and I could not believe what a lifesaver that was.

1450
01:13:30,280 --> 01:13:33,000
Speaker 1: So people do need this stuff, even though I'm not

1451
01:13:33,080 --> 01:13:35,160
Speaker 1: paying nine ninety nine for one hour delivery unless I

1452
01:13:35,200 --> 01:13:38,400
Speaker 1: ever need it, like really really needed. Amazon dot com

1453
01:13:38,520 --> 01:13:40,240
Speaker 1: slash get it fast. If you want to check it out,

1454
01:13:40,240 --> 01:13:42,720
Speaker 1: see if it's available by you. Eight and eight rich

1455
01:13:42,800 --> 01:13:45,240
Speaker 1: one on one eighty eight seven four to two pour

1456
01:13:45,479 --> 01:13:47,639
Speaker 1: one zero one. More rich On Tech coming your way

1457
01:13:48,120 --> 01:13:52,639
Speaker 1: right after this. Welcome back to rich On Tech. Rich

1458
01:13:52,680 --> 01:13:56,400
Speaker 1: Demiro here hanging out with you, talking technology. Triple eight

1459
01:13:56,560 --> 01:13:59,720
Speaker 1: rich one oh one eight eight eight seven four to

1460
01:13:59,720 --> 01:14:01,960
Speaker 1: two four one zero one. This is the other Harry

1461
01:14:02,040 --> 01:14:06,519
Speaker 1: Styles song, Aperture. It's got this really long intro and

1462
01:14:06,680 --> 01:14:09,280
Speaker 1: a really long outro which just like this great beat,

1463
01:14:10,080 --> 01:14:12,200
Speaker 1: and it took me a while to get used to

1464
01:14:12,320 --> 01:14:14,360
Speaker 1: it or to really enjoy it. And now it's like

1465
01:14:14,439 --> 01:14:17,920
Speaker 1: I can't get enough. And so yes, I just paid

1466
01:14:18,080 --> 01:14:20,280
Speaker 1: one seven hundred and twenty nine dollars and sold my

1467
01:14:20,360 --> 01:14:23,240
Speaker 1: blood to get tickets to a Harry Styles concert. I

1468
01:14:23,439 --> 01:14:26,360
Speaker 1: just kidding. I mean some of these tickets have gotten

1469
01:14:26,360 --> 01:14:29,679
Speaker 1: out of control. Apparently they are for his concerts. Eighty

1470
01:14:29,760 --> 01:14:31,960
Speaker 1: eight rich one on one eighty eight seven four to

1471
01:14:32,000 --> 01:14:37,040
Speaker 1: two four one zero one. Uh So a quick story time,

1472
01:14:37,280 --> 01:14:39,920
Speaker 1: maybe not that quick, but this week this was just wild.

1473
01:14:39,960 --> 01:14:42,560
Speaker 1: I know, if you follow me on social media and

1474
01:14:42,600 --> 01:14:44,720
Speaker 1: you get my newsletter rich on tech dot TV, you

1475
01:14:44,800 --> 01:14:48,640
Speaker 1: know that I've had kind of a bad run with

1476
01:14:48,880 --> 01:14:53,400
Speaker 1: automobiles lately, Like I had my accident back in September.

1477
01:14:53,840 --> 01:14:56,519
Speaker 1: My wife was involved in an auto accident a couple

1478
01:14:56,560 --> 01:15:00,080
Speaker 1: of weeks ago. And then out of the blue, I

1479
01:15:00,160 --> 01:15:04,040
Speaker 1: get a phone call, Hi, Rich, this is I'm not

1480
01:15:04,080 --> 01:15:06,960
Speaker 1: going to give their name or the company with rental

1481
01:15:07,040 --> 01:15:10,240
Speaker 1: car company. We see that you damaged your car to

1482
01:15:10,360 --> 01:15:12,599
Speaker 1: the tune of twenty five hundred dollars on your last rental.

1483
01:15:12,800 --> 01:15:14,680
Speaker 1: Which credit card would you like to use to take

1484
01:15:14,720 --> 01:15:19,400
Speaker 1: care of that? I said, exqueeze me, what next?

1485
01:15:19,439 --> 01:15:19,559
Speaker 15: Thing?

1486
01:15:19,600 --> 01:15:21,720
Speaker 1: You know, we are getting into it. I have no

1487
01:15:21,800 --> 01:15:24,280
Speaker 1: idea who this person is. Now the company, yes, I

1488
01:15:24,320 --> 01:15:25,800
Speaker 1: did rent a car from them, and I said, okay,

1489
01:15:25,840 --> 01:15:29,439
Speaker 1: give me some more identifying information, okay, And so they

1490
01:15:29,760 --> 01:15:31,920
Speaker 1: start to give me all this information. I'm like, okay, oh,

1491
01:15:32,120 --> 01:15:34,479
Speaker 1: they kind of have all my info. I'm like, but ma'am,

1492
01:15:34,680 --> 01:15:37,000
Speaker 1: all this information you can get online, like it's just

1493
01:15:37,120 --> 01:15:40,519
Speaker 1: public info out there, like my name, you know whatever.

1494
01:15:40,600 --> 01:15:42,479
Speaker 1: And she but they did have like info about when

1495
01:15:42,560 --> 01:15:45,080
Speaker 1: I actually rented a car, but I'm on social media

1496
01:15:45,160 --> 01:15:48,000
Speaker 1: so prevalently that like, I probably said that I rented

1497
01:15:48,040 --> 01:15:51,280
Speaker 1: a car that weekend. Anyway, so she's like, she kept

1498
01:15:51,320 --> 01:15:53,240
Speaker 1: pushing me to just give a credit card number to

1499
01:15:53,320 --> 01:15:55,600
Speaker 1: take care of this charge sight on scene. I'm like,

1500
01:15:55,880 --> 01:15:58,160
Speaker 1: I didn't damage your car. I'm I'm not gonna just

1501
01:15:58,200 --> 01:16:00,680
Speaker 1: pay a twenty five hundred dollars bill. No way do

1502
01:16:00,800 --> 01:16:03,120
Speaker 1: people actually do this? Probably that's why they do this.

1503
01:16:03,640 --> 01:16:06,200
Speaker 1: So anyway, so I'm thinking this is probably a scam.

1504
01:16:06,880 --> 01:16:10,000
Speaker 1: So I said, I said, send me an email with

1505
01:16:10,080 --> 01:16:12,360
Speaker 1: all the info. We don't have your email address. How

1506
01:16:12,400 --> 01:16:14,280
Speaker 1: do you not have my email address? I rented a

1507
01:16:14,360 --> 01:16:16,200
Speaker 1: car from you. You have all this other infos at

1508
01:16:16,240 --> 01:16:18,080
Speaker 1: my email. Now, I don't know if they were they

1509
01:16:18,120 --> 01:16:20,080
Speaker 1: were trying to trick me or something, but I said,

1510
01:16:20,080 --> 01:16:22,000
Speaker 1: all right, well then send me a letter. So she

1511
01:16:22,120 --> 01:16:24,439
Speaker 1: had my home address, so she said, okay, fine, I'll

1512
01:16:24,479 --> 01:16:26,160
Speaker 1: send a letter. But she was very angry about it,

1513
01:16:26,920 --> 01:16:29,280
Speaker 1: and so I hang up. She gives me a phone

1514
01:16:29,360 --> 01:16:31,479
Speaker 1: number to call back. Obviously, I don't call back that number,

1515
01:16:31,720 --> 01:16:33,360
Speaker 1: so I go on the website of the company. I

1516
01:16:33,439 --> 01:16:35,679
Speaker 1: call their number. Took me forever to get a human

1517
01:16:36,160 --> 01:16:38,040
Speaker 1: and finally they look it up and they said, oh, yeah,

1518
01:16:38,080 --> 01:16:40,320
Speaker 1: this is actually legitimate. I said what I said, I

1519
01:16:40,360 --> 01:16:42,720
Speaker 1: didn't damage this car. Okay, well you got to take

1520
01:16:42,720 --> 01:16:45,400
Speaker 1: it up with these people. So I called back, and

1521
01:16:45,600 --> 01:16:48,520
Speaker 1: long story short, I get another person who just immediately

1522
01:16:48,600 --> 01:16:50,600
Speaker 1: gets into the Okay, which card would you like? We

1523
01:16:50,680 --> 01:16:52,479
Speaker 1: need to figure out this quickly before we send it

1524
01:16:52,560 --> 01:16:54,800
Speaker 1: to collections all this stuff. I'm like, ma'am, I'm like,

1525
01:16:54,840 --> 01:16:57,040
Speaker 1: I'm not just paying a bill that I don't believe

1526
01:16:57,120 --> 01:16:59,519
Speaker 1: is mine, right, Like, I'm sorry, I didn't damage this car.

1527
01:17:00,240 --> 01:17:02,360
Speaker 1: So I go get me a supervisor. Oh, it's gonna

1528
01:17:02,360 --> 01:17:04,280
Speaker 1: take a long time to get a supervisor. You're not

1529
01:17:04,320 --> 01:17:06,400
Speaker 1: gonna be happy. You're gonna it's gonna take a long time.

1530
01:17:06,760 --> 01:17:09,560
Speaker 1: I'll wait. So finally I wait like ten minutes for

1531
01:17:09,600 --> 01:17:12,160
Speaker 1: the supervisor, and I will tell you. I get the

1532
01:17:12,200 --> 01:17:15,120
Speaker 1: supervisor and we got off to a little bit of

1533
01:17:15,160 --> 01:17:16,880
Speaker 1: a rocky start, you know, cause I'm kind of huffing

1534
01:17:16,920 --> 01:17:18,920
Speaker 1: and puffing. But he turned out to be very nice,

1535
01:17:19,280 --> 01:17:22,160
Speaker 1: and I was like, sir, I've rented cars for twenty years.

1536
01:17:22,200 --> 01:17:26,200
Speaker 1: I've never had a problem come at me. A month

1537
01:17:26,240 --> 01:17:29,479
Speaker 1: after this rental is returned, send me the information. He

1538
01:17:29,640 --> 01:17:32,320
Speaker 1: had my email address. Somehow he was able to send

1539
01:17:32,360 --> 01:17:33,720
Speaker 1: me an email. So he sends me an email with

1540
01:17:33,720 --> 01:17:37,280
Speaker 1: all the pictures they took of this damage, and I go, okay, well,

1541
01:17:37,600 --> 01:17:40,280
Speaker 1: explain this to me. When I returned this car, it

1542
01:17:40,360 --> 01:17:42,920
Speaker 1: had this many miles on it. You took these damage

1543
01:17:42,960 --> 01:17:46,360
Speaker 1: pictures at this many miles, which is many miles after

1544
01:17:46,600 --> 01:17:49,679
Speaker 1: I returned it. So in that time anything could have happened.

1545
01:17:50,080 --> 01:17:52,720
Speaker 1: Your sales associate could have driven this thing into the wall,

1546
01:17:52,800 --> 01:17:55,920
Speaker 1: like someone else could have rented it. And he's like, okay,

1547
01:17:56,080 --> 01:17:58,080
Speaker 1: you kind of got us there. I said, yeah, And

1548
01:17:58,479 --> 01:18:01,920
Speaker 1: also I didn't do this, damn it. So he goes, actually,

1549
01:18:01,920 --> 01:18:04,000
Speaker 1: I'm looking at the pictures and this some of this

1550
01:18:04,120 --> 01:18:08,599
Speaker 1: damage looks old and some of it looks rusty, and yeah,

1551
01:18:08,640 --> 01:18:11,240
Speaker 1: you're right. This car was driven after you rent it

1552
01:18:11,360 --> 01:18:13,400
Speaker 1: or after you returned it. And so I was like,

1553
01:18:13,920 --> 01:18:16,280
Speaker 1: and he was kind of turning in my favor, and

1554
01:18:16,320 --> 01:18:18,400
Speaker 1: I said, all right, well, let's clear this up right now.

1555
01:18:18,720 --> 01:18:21,040
Speaker 1: I'm not paying this. Let's clear it up. And he

1556
01:18:21,160 --> 01:18:22,600
Speaker 1: was like, you know what, that's what we're gonna do.

1557
01:18:23,040 --> 01:18:24,400
Speaker 1: I said, well, thank you. I said, well, how do

1558
01:18:24,479 --> 01:18:26,320
Speaker 1: I keep this from happening in the future. And this

1559
01:18:26,479 --> 01:18:28,439
Speaker 1: is my takeaway. I know it's taking me a while

1560
01:18:28,520 --> 01:18:30,519
Speaker 1: to get there, but my key takeaway is what I've

1561
01:18:30,560 --> 01:18:33,920
Speaker 1: already told you to do is take pictures of all

1562
01:18:34,040 --> 01:18:37,040
Speaker 1: four sides of your rental car. You have to, and

1563
01:18:37,160 --> 01:18:39,639
Speaker 1: in this case I didn't. Of course, the one time

1564
01:18:39,720 --> 01:18:41,560
Speaker 1: that there's a problem, I didn't take pictures of the

1565
01:18:41,600 --> 01:18:45,200
Speaker 1: rental car. So take pictures of all four sides when

1566
01:18:45,240 --> 01:18:47,880
Speaker 1: you rent it, when you return it, make sure you

1567
01:18:47,960 --> 01:18:49,640
Speaker 1: have that. That's the best you can do because if

1568
01:18:49,640 --> 01:18:51,160
Speaker 1: they come at you with something like this you don't

1569
01:18:51,200 --> 01:18:53,240
Speaker 1: have it. You know, they could just put you on

1570
01:18:53,400 --> 01:18:57,720
Speaker 1: for this money. And he then he then said, you know,

1571
01:18:57,800 --> 01:18:59,800
Speaker 1: you could buy the insurance, which I don't typically do,

1572
01:19:01,240 --> 01:19:03,360
Speaker 1: And he said, you know you can this This airport

1573
01:19:03,400 --> 01:19:05,080
Speaker 1: that you rented at is actually one of our worst

1574
01:19:05,120 --> 01:19:08,240
Speaker 1: offenders for doing stuff like this. I'm like, okay, so

1575
01:19:08,360 --> 01:19:10,920
Speaker 1: you know this happens all the time. My point is

1576
01:19:11,400 --> 01:19:15,640
Speaker 1: take the pictures. Also, you know I I have a

1577
01:19:15,720 --> 01:19:18,799
Speaker 1: credit card that has what's called primary rental car insurance.

1578
01:19:19,160 --> 01:19:21,960
Speaker 1: There are only a handful of credit cards that offer that.

1579
01:19:22,520 --> 01:19:25,320
Speaker 1: Most of them are secondary, which means if you were

1580
01:19:25,400 --> 01:19:28,920
Speaker 1: to actually not accept the rental car company's insurance. And

1581
01:19:29,520 --> 01:19:31,680
Speaker 1: you get your you know, you're using your own, You're

1582
01:19:31,680 --> 01:19:34,560
Speaker 1: gonna have to go through your primary insurance, which is,

1583
01:19:34,960 --> 01:19:37,360
Speaker 1: you know, not something you necessarily want to do. So

1584
01:19:37,479 --> 01:19:40,840
Speaker 1: if you have and your credit card pops in at secondary,

1585
01:19:40,920 --> 01:19:43,600
Speaker 1: so anything your main insurance doesn't cover, they'll cover. So

1586
01:19:43,880 --> 01:19:45,919
Speaker 1: I would look for a credit card that has primary

1587
01:19:46,000 --> 01:19:48,960
Speaker 1: rental car insurance, something that I've always demanded of my

1588
01:19:49,040 --> 01:19:51,840
Speaker 1: credit card because I do think that it would come

1589
01:19:51,880 --> 01:19:53,680
Speaker 1: in handy in a situation like this. Not that I

1590
01:19:53,920 --> 01:19:56,400
Speaker 1: damage this car, but if I did, you know, you

1591
01:19:56,479 --> 01:19:59,560
Speaker 1: can rely on that. So anyway, that's my story what

1592
01:19:59,720 --> 01:20:03,000
Speaker 1: I mean. This really got me going. I was really like,

1593
01:20:03,360 --> 01:20:05,519
Speaker 1: hold on, how do I even prove that I didn't

1594
01:20:05,520 --> 01:20:07,560
Speaker 1: do this damage? But as soon as they sent me

1595
01:20:07,600 --> 01:20:09,720
Speaker 1: those pictures with the odometer, I was like, okay, that's

1596
01:20:09,760 --> 01:20:11,960
Speaker 1: my key right there. I returned this car at this

1597
01:20:12,040 --> 01:20:15,439
Speaker 1: odominant number, they returned it, They took these pictures out

1598
01:20:15,439 --> 01:20:17,400
Speaker 1: of there, and I said, by the way, you had

1599
01:20:17,439 --> 01:20:19,880
Speaker 1: a human check the car when I returned it. That

1600
01:20:20,040 --> 01:20:22,680
Speaker 1: human would have said something if there was a problem, right,

1601
01:20:23,040 --> 01:20:27,080
Speaker 1: So come on, I'm getting worked up. Just talking about that.

1602
01:20:27,240 --> 01:20:30,040
Speaker 1: All right, Let's let's go to Thatcher in Santa Barbara.

1603
01:20:30,200 --> 01:20:37,200
Speaker 1: Thatcher you're on with Rich. Okay, I think Thatcher left us.

1604
01:20:38,520 --> 01:20:40,040
Speaker 1: Let's go to Thatcher.

1605
01:20:40,080 --> 01:20:40,439
Speaker 11: Are you there?

1606
01:20:41,520 --> 01:20:46,080
Speaker 1: No, he's not. Let's go to okay line Oh do

1607
01:20:46,160 --> 01:20:48,800
Speaker 1: I take the wrong line? No? I can't even tell

1608
01:20:48,840 --> 01:20:50,600
Speaker 1: what line? This says line five. All right, Let's go

1609
01:20:50,680 --> 01:20:55,880
Speaker 1: to Robert at Huntingdon Beach. You're on with Rich. Robert?

1610
01:20:55,920 --> 01:21:00,439
Speaker 1: Are you there? All right? What's happening here? But what

1611
01:21:00,520 --> 01:21:02,639
Speaker 1: am I doing wrong here? Robert?

1612
01:21:02,640 --> 01:21:03,080
Speaker 10: Are you there?

1613
01:21:04,080 --> 01:21:04,120
Speaker 3: No?

1614
01:21:04,400 --> 01:21:06,760
Speaker 1: Okay? All right, I give up. I will do an

1615
01:21:06,800 --> 01:21:09,160
Speaker 1: email question while we figure out what's going on with

1616
01:21:09,200 --> 01:21:13,400
Speaker 1: the phone lines. Kim says lines might be messed up. Okay,

1617
01:21:13,680 --> 01:21:16,320
Speaker 1: well all right, let's see. Let's try one more time here,

1618
01:21:16,680 --> 01:21:17,320
Speaker 1: Robert are you there?

1619
01:21:18,640 --> 01:21:18,680
Speaker 3: No?

1620
01:21:19,040 --> 01:21:24,240
Speaker 1: Okay, I don't know who knows? I you know, let's see.

1621
01:21:24,280 --> 01:21:26,960
Speaker 1: Oh now, Bo was saying, try the other side, Hello, Robert,

1622
01:21:27,040 --> 01:21:27,360
Speaker 1: you there?

1623
01:21:28,680 --> 01:21:28,720
Speaker 5: No?

1624
01:21:30,040 --> 01:21:31,120
Speaker 1: Now it just seems silly.

1625
01:21:31,760 --> 01:21:31,880
Speaker 15: Uh.

1626
01:21:33,960 --> 01:21:36,360
Speaker 1: Mary in Huntington Beach writes in hey, Rich, I watch

1627
01:21:36,400 --> 01:21:39,120
Speaker 1: you on Katla. I really like your information and you personally,

1628
01:21:39,280 --> 01:21:42,240
Speaker 1: Oh thank you, that was nice. I'm looking for your recommendation.

1629
01:21:42,360 --> 01:21:47,599
Speaker 1: For a safe subscription app. Thank you to two subscription apps.

1630
01:21:47,600 --> 01:21:51,400
Speaker 1: I like number one, Bobby. This is a very simple option.

1631
01:21:51,560 --> 01:21:54,160
Speaker 1: You manually enter your subscription so it doesn't connect to

1632
01:21:54,160 --> 01:21:56,679
Speaker 1: your bank accounts, which means you know less your personal

1633
01:21:56,720 --> 01:21:58,800
Speaker 1: information is shared. But it's not going to be as

1634
01:21:58,840 --> 01:22:01,400
Speaker 1: automatic as the second one I'm going to recommend, which

1635
01:22:01,479 --> 01:22:05,480
Speaker 1: is Rocket Money. So Rocket Money can automatically find those subscriptions.

1636
01:22:05,560 --> 01:22:08,600
Speaker 1: This started out as a company called true Bill. They

1637
01:22:08,680 --> 01:22:11,240
Speaker 1: do a great job, but you have to link up

1638
01:22:11,280 --> 01:22:13,720
Speaker 1: your bank or credit card accounts, which means you have

1639
01:22:13,760 --> 01:22:16,120
Speaker 1: to give them access to your financial information, which means

1640
01:22:16,640 --> 01:22:20,320
Speaker 1: they're probably monetizing your data in some you know, in

1641
01:22:20,439 --> 01:22:22,519
Speaker 1: some way. So if you want the maximum privacy, I

1642
01:22:22,640 --> 01:22:25,759
Speaker 1: go with Bobby. If you want automatic tracking, probably Rocket

1643
01:22:25,800 --> 01:22:28,599
Speaker 1: Money is more convenient. There's actually a lot of apps

1644
01:22:28,600 --> 01:22:30,599
Speaker 1: out there, a lot of smaller apps for keeping track

1645
01:22:30,640 --> 01:22:33,840
Speaker 1: of subscriptions. You can also just keep a spreadsheet. There's

1646
01:22:33,840 --> 01:22:36,360
Speaker 1: also another app I like, but it is paid. It's

1647
01:22:36,400 --> 01:22:40,000
Speaker 1: called monarch Money, which is fantastic when you do have

1648
01:22:40,080 --> 01:22:42,000
Speaker 1: to link up your accounts, but it's all private because

1649
01:22:42,000 --> 01:22:44,120
Speaker 1: you pay for it, right, So if you're paying for

1650
01:22:44,200 --> 01:22:47,000
Speaker 1: the service, they're probably not monetizing off you. If you're

1651
01:22:47,040 --> 01:22:49,679
Speaker 1: not paying for the service, they're monetizing off your data.

1652
01:22:50,040 --> 01:22:52,639
Speaker 1: So Monarch is a great one. But again that Bobby,

1653
01:22:54,160 --> 01:22:55,640
Speaker 1: that Bobby app. Let me see if there's like a

1654
01:22:56,240 --> 01:22:58,519
Speaker 1: certain way you have to do this, just to type

1655
01:22:58,560 --> 01:23:02,640
Speaker 1: it in here. Subscription app, h Bobby, It's called bobbyapp

1656
01:23:02,840 --> 01:23:05,960
Speaker 1: dot co. Bobby app dot co. That one is only

1657
01:23:06,120 --> 01:23:09,200
Speaker 1: on iOS. Anyway, if you have an app that you

1658
01:23:09,320 --> 01:23:13,040
Speaker 1: like for subscriptions, email me hello at richon Tech dot tv.

1659
01:23:13,160 --> 01:23:15,760
Speaker 1: I'll mention it in the next segment. Eighty eight rich

1660
01:23:15,880 --> 01:23:18,320
Speaker 1: one O one eighty eight seven four two four one

1661
01:23:18,439 --> 01:23:20,559
Speaker 1: zero one. We will try to get our phone lines

1662
01:23:20,600 --> 01:23:33,360
Speaker 1: working again when we come back right after this. Welcome

1663
01:23:33,439 --> 01:23:35,880
Speaker 1: back to rich on Tech. Rich DeMuro here hanging out

1664
01:23:35,880 --> 01:23:39,000
Speaker 1: with you, Talking Technology, triple eight rich one O one

1665
01:23:39,200 --> 01:23:42,599
Speaker 1: eighty eight seven four to two four one zero one.

1666
01:23:43,040 --> 01:23:48,160
Speaker 1: The website for the show is rich on Tech dot tv.

1667
01:23:49,000 --> 01:23:49,120
Speaker 3: Uh.

1668
01:23:49,280 --> 01:23:53,560
Speaker 1: Once you're there, tap the let's see tap about and

1669
01:23:53,680 --> 01:23:57,519
Speaker 1: you've got the rich on Tech checklist. So uh, follow

1670
01:23:57,560 --> 01:23:59,800
Speaker 1: me on Instagram at rich on Tech, sign up for

1671
01:23:59,880 --> 01:24:03,320
Speaker 1: my free newsletter, and then subscribe to my podcast. That's

1672
01:24:03,400 --> 01:24:07,240
Speaker 1: the the on demand version of this show. So those

1673
01:24:07,280 --> 01:24:09,479
Speaker 1: are the three things. If you like what you hear here,

1674
01:24:09,640 --> 01:24:12,920
Speaker 1: that's what you do rich on tech dot TV, tap

1675
01:24:13,000 --> 01:24:16,679
Speaker 1: about and follow the rich on tech checklist. How many

1676
01:24:16,720 --> 01:24:19,479
Speaker 1: are you signed up with? Hopefully all of them? Let's

1677
01:24:19,520 --> 01:24:25,160
Speaker 1: go to Wilmer. Yes, I'm here in Santa Monica. What's up?

1678
01:24:27,120 --> 01:24:27,439
Speaker 4: Okay?

1679
01:24:27,880 --> 01:24:29,960
Speaker 3: I'm thinking, oh my god, because somebody come on the

1680
01:24:30,000 --> 01:24:32,040
Speaker 3: last time before I can get to answer, whether they

1681
01:24:32,200 --> 01:24:34,280
Speaker 3: freaking hung up on me or whatever or put me

1682
01:24:34,360 --> 01:24:35,000
Speaker 3: back on hold.

1683
01:24:35,200 --> 01:24:37,960
Speaker 1: Oh gosh, well no, we we lost every other callers.

1684
01:24:38,000 --> 01:24:42,200
Speaker 1: You are our last hope. Oh well, thank god, better

1685
01:24:42,280 --> 01:24:44,080
Speaker 1: make it good. What's up? What's happening?

1686
01:24:45,600 --> 01:24:50,839
Speaker 3: I had some previous emails and a phone number years

1687
01:24:50,920 --> 01:24:53,719
Speaker 3: and years ago. Now it's probably been about three years

1688
01:24:53,800 --> 01:24:57,000
Speaker 3: or four years now, and I don't have that information.

1689
01:24:57,920 --> 01:25:03,920
Speaker 3: And yesterday I went in into a place to download

1690
01:25:04,840 --> 01:25:07,240
Speaker 3: in order to join the gym or whatever, I had

1691
01:25:07,280 --> 01:25:11,080
Speaker 3: to download the app and it could give on my

1692
01:25:11,120 --> 01:25:13,040
Speaker 3: phone so I could just shove the phone when I

1693
01:25:13,560 --> 01:25:16,120
Speaker 3: walked in there or whatever. And I was unable to

1694
01:25:16,200 --> 01:25:20,040
Speaker 3: do that because when I went into just to retrieve

1695
01:25:20,280 --> 01:25:24,920
Speaker 3: my ID pathword, it said that it would send me

1696
01:25:25,479 --> 01:25:29,519
Speaker 3: a text, but it would send it, but it sends

1697
01:25:29,560 --> 01:25:32,040
Speaker 3: it to the old address and I no longer have

1698
01:25:32,280 --> 01:25:34,800
Speaker 3: that Apple ID or anything, or I don't even have

1699
01:25:34,920 --> 01:25:38,080
Speaker 3: that email to the old address. I did happen to

1700
01:25:38,240 --> 01:25:41,639
Speaker 3: write down some old emails, if that will help.

1701
01:25:43,080 --> 01:25:46,280
Speaker 1: Okay, So, so basically you're talking iPhone, is that it?

1702
01:25:46,400 --> 01:25:47,280
Speaker 1: Or you're talking Android?

1703
01:25:47,520 --> 01:25:48,920
Speaker 3: Yes, iPhone?

1704
01:25:48,920 --> 01:25:52,920
Speaker 1: Okay, so iPhone. You you have your iPhone, but when

1705
01:25:52,960 --> 01:25:54,800
Speaker 1: you went to download an app, it said, hey, we

1706
01:25:54,880 --> 01:25:56,880
Speaker 1: want to verify this before you download the app, and

1707
01:25:56,960 --> 01:25:58,200
Speaker 1: you couldn't verify it id.

1708
01:25:59,080 --> 01:26:03,080
Speaker 3: Your Apple ID is not correct, and uh, well I

1709
01:26:03,560 --> 01:26:05,640
Speaker 3: got the ones that I wrote down here. I have

1710
01:26:06,160 --> 01:26:07,080
Speaker 3: an old email.

1711
01:26:07,400 --> 01:26:09,479
Speaker 1: Okay, well I have the old path.

1712
01:26:09,320 --> 01:26:13,960
Speaker 3: Word written down here five views before in the past. Okay,

1713
01:26:14,000 --> 01:26:16,800
Speaker 3: I don't have my telephone number, right.

1714
01:26:16,840 --> 01:26:18,519
Speaker 1: They're trying to text you something when you go into

1715
01:26:18,520 --> 01:26:21,240
Speaker 1: your settings, does it when you tap your name up

1716
01:26:21,280 --> 01:26:24,400
Speaker 1: at the top, is the email under your name the

1717
01:26:24,479 --> 01:26:26,080
Speaker 1: one that you would expect it to be or.

1718
01:26:26,160 --> 01:26:29,839
Speaker 3: No, yeah, no, the new one is because I created

1719
01:26:29,920 --> 01:26:31,760
Speaker 3: the new one. My nephew helped me to do that

1720
01:26:32,080 --> 01:26:34,920
Speaker 3: or whatever. And he's computer savvy. I'm computer dumb. You

1721
01:26:34,960 --> 01:26:36,960
Speaker 3: know you've seen those books for dummies.

1722
01:26:37,160 --> 01:26:38,320
Speaker 1: Yes, I know whatever.

1723
01:26:38,560 --> 01:26:40,720
Speaker 3: I'm that when I fall into that category.

1724
01:26:40,920 --> 01:26:44,519
Speaker 1: Okay. So, so when you went to to authorize this

1725
01:26:44,760 --> 01:26:47,320
Speaker 1: iTunes store or whatever, I don't even if they call

1726
01:26:47,360 --> 01:26:50,600
Speaker 1: it that anymore. Just the the app download it was

1727
01:26:50,680 --> 01:26:52,120
Speaker 1: a different Apple I D.

1728
01:26:54,000 --> 01:26:58,360
Speaker 3: No, yeah, it said it wasn't right, okay, I figure.

1729
01:26:58,479 --> 01:27:03,240
Speaker 3: And they said, we'll send your proof of whatever to

1730
01:27:03,400 --> 01:27:05,800
Speaker 3: the old to the not date N say, the old,

1731
01:27:06,200 --> 01:27:09,120
Speaker 3: but to your email address. Well, I had since then

1732
01:27:09,360 --> 01:27:14,160
Speaker 3: changed the email address to this new email address, and

1733
01:27:15,439 --> 01:27:20,200
Speaker 3: I'm unable to download anything because they don't have a

1734
01:27:20,439 --> 01:27:27,040
Speaker 3: verification of me change in anything because they don't have

1735
01:27:27,200 --> 01:27:27,559
Speaker 3: the new.

1736
01:27:28,960 --> 01:27:32,720
Speaker 1: Okay. Well, I think at the end of the day,

1737
01:27:32,840 --> 01:27:34,600
Speaker 1: this is probably going to require a visit to the

1738
01:27:34,640 --> 01:27:36,559
Speaker 1: Apple Store to see what's going on, because I can't

1739
01:27:36,640 --> 01:27:39,400
Speaker 1: really I can't really picture what's happening here because if

1740
01:27:39,400 --> 01:27:41,479
Speaker 1: you're signed in with your with your Apple I D,

1741
01:27:41,720 --> 01:27:43,920
Speaker 1: I'm not sure why it's asking for a different idea.

1742
01:27:44,160 --> 01:27:46,240
Speaker 3: I'm not signed in with the Apple I D. They

1743
01:27:46,320 --> 01:27:50,640
Speaker 3: said you were unable to retrieve that, Oh got it?

1744
01:27:50,720 --> 01:27:53,280
Speaker 1: Okay, So it sounds okay. So what I would recommend

1745
01:27:53,600 --> 01:27:56,479
Speaker 1: is you probably have you tried this, uh, I forgot

1746
01:27:56,600 --> 01:27:57,960
Speaker 1: that Apple dot Com. Have you tried that?

1747
01:27:58,720 --> 01:28:02,400
Speaker 3: Yeah, I did everything with my nephew or whatever.

1748
01:28:02,520 --> 01:28:04,519
Speaker 1: Okay, And that's where they try to set you up

1749
01:28:04,560 --> 01:28:06,200
Speaker 1: with the with the email where they send you the

1750
01:28:06,280 --> 01:28:07,000
Speaker 1: thing and you can't.

1751
01:28:06,800 --> 01:28:09,360
Speaker 3: Do it, and they send me the correction to my

1752
01:28:09,680 --> 01:28:12,640
Speaker 3: email address. But that old email is where they sent it.

1753
01:28:12,840 --> 01:28:13,680
Speaker 3: They didn't send it to.

1754
01:28:13,760 --> 01:28:16,680
Speaker 1: The new one, right, Okay, I see. Its sounds like

1755
01:28:16,760 --> 01:28:19,479
Speaker 1: you've got some some different accounts here, like a mix

1756
01:28:19,520 --> 01:28:20,960
Speaker 1: of old. Now you said you had a.

1757
01:28:21,000 --> 01:28:27,000
Speaker 3: New one old accounts, two old accounts and one old

1758
01:28:28,640 --> 01:28:29,200
Speaker 3: phone number.

1759
01:28:29,360 --> 01:28:32,000
Speaker 1: Okay, And here's okay, So here's my main question. Why

1760
01:28:32,040 --> 01:28:33,880
Speaker 1: can't you just sign up for a new Apple Idea

1761
01:28:33,920 --> 01:28:36,160
Speaker 1: and start fresh since you haven't used these in so long.

1762
01:28:36,720 --> 01:28:37,800
Speaker 15: That's what I wanted to do.

1763
01:28:38,040 --> 01:28:41,040
Speaker 1: But they're saying your your information is associated with the

1764
01:28:41,120 --> 01:28:41,719
Speaker 1: oldest stuff.

1765
01:28:43,520 --> 01:28:49,280
Speaker 3: Well, no, I wonder if I could, because I will

1766
01:28:49,400 --> 01:28:52,559
Speaker 3: do that. I'll just had to write a down word

1767
01:28:52,720 --> 01:28:53,360
Speaker 3: for word or.

1768
01:28:53,360 --> 01:28:57,400
Speaker 1: What identifiable information on the on the air here. But

1769
01:28:57,520 --> 01:28:58,960
Speaker 1: here's here's what I would do. At the end of

1770
01:28:59,000 --> 01:29:02,760
Speaker 1: the day. It sounds to me like there's you have

1771
01:29:02,920 --> 01:29:06,000
Speaker 1: an old Apple Idea account that you can no longer

1772
01:29:06,080 --> 01:29:08,600
Speaker 1: access because they're trying to text that recovery code to

1773
01:29:08,760 --> 01:29:11,840
Speaker 1: your you're an old phone number that you no longer

1774
01:29:11,920 --> 01:29:14,519
Speaker 1: have access to, which happens over time. This is why

1775
01:29:14,640 --> 01:29:17,559
Speaker 1: I always like an authentication app versus a text message.

1776
01:29:17,600 --> 01:29:19,479
Speaker 1: But that's a whole other story. You set this up

1777
01:29:19,600 --> 01:29:23,719
Speaker 1: wave for so if it's not working, if you can't

1778
01:29:23,960 --> 01:29:27,519
Speaker 1: recover your account by going to iforgot that Apple dot com,

1779
01:29:28,240 --> 01:29:31,280
Speaker 1: I would go to the Apple Store explain the issue

1780
01:29:31,360 --> 01:29:35,000
Speaker 1: to them. They will have you either try to they

1781
01:29:35,040 --> 01:29:37,519
Speaker 1: will know the process of trying to get you back

1782
01:29:37,600 --> 01:29:40,960
Speaker 1: on this Apple ID, or they may have you sign

1783
01:29:41,040 --> 01:29:43,400
Speaker 1: up for a new one using new information and a

1784
01:29:43,479 --> 01:29:46,200
Speaker 1: new phone number that is not linked to an old account.

1785
01:29:46,280 --> 01:29:49,479
Speaker 1: Because it sounds like sometimes these accounts get so far

1786
01:29:49,640 --> 01:29:52,320
Speaker 1: down the line that you know there's no way of

1787
01:29:52,520 --> 01:29:55,680
Speaker 1: recovering them. But it just depends. It depends on what

1788
01:29:55,760 --> 01:29:58,000
Speaker 1: they can do. So I'm not able to help you

1789
01:29:58,200 --> 01:30:01,400
Speaker 1: over the air here because I can't really give you

1790
01:30:01,560 --> 01:30:03,600
Speaker 1: like a you know, hey, this is what you have

1791
01:30:03,680 --> 01:30:05,240
Speaker 1: to do and it'll just fix it all Like it

1792
01:30:05,320 --> 01:30:08,880
Speaker 1: doesn't sound like it's that easy. If you were able

1793
01:30:08,960 --> 01:30:11,240
Speaker 1: to sign up with a new Apple ID, That's probably

1794
01:30:11,280 --> 01:30:14,960
Speaker 1: what I'd recommend. Using a new phone number and a

1795
01:30:15,040 --> 01:30:19,280
Speaker 1: new email address so you have not used previously, that

1796
01:30:19,360 --> 01:30:22,680
Speaker 1: would probably be the easiest way to avoid uh, you know,

1797
01:30:22,800 --> 01:30:25,080
Speaker 1: going into an Apple store. But otherwise, other than that,

1798
01:30:25,200 --> 01:30:27,000
Speaker 1: I think I think you go to the Apple store.

1799
01:30:27,080 --> 01:30:29,280
Speaker 1: That's the beauty of having Apple is that you know,

1800
01:30:29,600 --> 01:30:32,400
Speaker 1: head head to the Third Street promenade and you know

1801
01:30:32,439 --> 01:30:35,360
Speaker 1: it's a beautiful store going there, and and someone at

1802
01:30:35,400 --> 01:30:38,439
Speaker 1: the genius Bart can help you there. Thanks for the call, Wlilmer,

1803
01:30:38,520 --> 01:30:41,559
Speaker 1: and please, once you figure it out, email me hello

1804
01:30:41,640 --> 01:30:43,479
Speaker 1: at rich on tech dot TV and let me know

1805
01:30:43,640 --> 01:30:46,240
Speaker 1: what the solution was so that we can share it

1806
01:30:46,360 --> 01:30:48,439
Speaker 1: here on the show and other people who may have

1807
01:30:48,520 --> 01:30:53,519
Speaker 1: a similar issue don't have to go through that. Thanks

1808
01:30:53,560 --> 01:30:56,920
Speaker 1: for the call today, Tony and New Jersey says, Hey,

1809
01:30:56,920 --> 01:30:58,720
Speaker 1: I'm listening to all your podcasts. I know you test

1810
01:30:58,760 --> 01:31:02,280
Speaker 1: a lot of screen protectors. Got Samsung S twenty five Ultra. Uh,

1811
01:31:02,560 --> 01:31:05,479
Speaker 1: these screen protectors just don't work. Swiping gestures, you're fine,

1812
01:31:05,520 --> 01:31:09,519
Speaker 1: but fingerlock on fingerprint unlock never works. I've even enabled

1813
01:31:09,600 --> 01:31:12,640
Speaker 1: touch sensitivity and it still won't read any recommendations.

1814
01:31:12,760 --> 01:31:12,800
Speaker 3: No.

1815
01:31:13,520 --> 01:31:16,120
Speaker 1: I actually had to pull the screen protector off the

1816
01:31:16,360 --> 01:31:19,760
Speaker 1: Samsung because it was interfering with the fingerprint reader so bad.

1817
01:31:20,280 --> 01:31:22,479
Speaker 1: Best I can say is press a little bit harder

1818
01:31:22,600 --> 01:31:26,439
Speaker 1: to register your fingerprint. That's the only tip I've gotten

1819
01:31:26,560 --> 01:31:29,680
Speaker 1: from the screen protector. People eighty to eight Rich one

1820
01:31:29,720 --> 01:31:35,160
Speaker 1: oh one, rich on Tech dot TV, Welcome back to

1821
01:31:35,280 --> 01:31:37,880
Speaker 1: rich On Tech. Rich Demiro here hanging out with you,

1822
01:31:38,160 --> 01:31:42,360
Speaker 1: talking technology. Playing some of my favorite tunes recently. This

1823
01:31:42,560 --> 01:31:47,320
Speaker 1: is Somber, Sombr. They've got a lot of great, great

1824
01:31:47,400 --> 01:31:50,360
Speaker 1: songs I'm really enjoying right now. So that's Somber. Also

1825
01:31:50,439 --> 01:31:55,200
Speaker 1: one of Taylor Swift's favorites. So take that. Okay, We've

1826
01:31:55,240 --> 01:31:58,880
Speaker 1: got Patricia egger On, head of security at Proton. I

1827
01:31:58,960 --> 01:32:02,200
Speaker 1: talked about Proton there, the security first company. They offer

1828
01:32:02,320 --> 01:32:05,080
Speaker 1: email and all kinds of other services. But they have

1829
01:32:05,160 --> 01:32:08,960
Speaker 1: this new thing called Born Private and this is a

1830
01:32:09,000 --> 01:32:11,800
Speaker 1: new initiative to kind of create an email address for

1831
01:32:11,880 --> 01:32:15,120
Speaker 1: your child when they're first born and protect their digital

1832
01:32:15,240 --> 01:32:18,200
Speaker 1: identity from day one. So Patricia, welcome to the show.

1833
01:32:19,439 --> 01:32:19,559
Speaker 2: Hi.

1834
01:32:19,720 --> 01:32:22,800
Speaker 1: Thanks, So tell me about where did this come from,

1835
01:32:22,880 --> 01:32:25,600
Speaker 1: this whole like born Private, and did I explain it?

1836
01:32:25,680 --> 01:32:29,120
Speaker 1: Explain what the initiative is. First off, sure.

1837
01:32:29,280 --> 01:32:32,880
Speaker 4: So the initiative is really for one for parents, call

1838
01:32:32,960 --> 01:32:36,839
Speaker 4: to action for them to protect their kids online. Proton

1839
01:32:36,920 --> 01:32:39,880
Speaker 4: to to survey earlier this year that showed that a

1840
01:32:39,960 --> 01:32:44,799
Speaker 4: majority of parents are concerned about their kids digital privacy

1841
01:32:44,880 --> 01:32:48,840
Speaker 4: or their online privacy and are actively looking for ways

1842
01:32:48,880 --> 01:32:54,200
Speaker 4: to protect their kids. And there's a sense of lack

1843
01:32:54,240 --> 01:32:56,200
Speaker 4: of agency, like people don't know what to do, People

1844
01:32:56,240 --> 01:32:59,160
Speaker 4: don't know how to help their kids and to protect them.

1845
01:32:59,200 --> 01:33:02,880
Speaker 4: And so this is what the Born Private initiative is

1846
01:33:03,360 --> 01:33:09,320
Speaker 4: really basically setting your kids up for success online later on.

1847
01:33:10,280 --> 01:33:14,519
Speaker 4: And that basically means you reserve an email address from them,

1848
01:33:14,600 --> 01:33:18,120
Speaker 4: a Proton email address for them, and it basically stays

1849
01:33:18,840 --> 01:33:22,280
Speaker 4: dormant for ten to fifteen years until the kid is

1850
01:33:22,360 --> 01:33:25,400
Speaker 4: ready to use it. And that's all that comes for

1851
01:33:25,720 --> 01:33:29,200
Speaker 4: a dollar which is donated to the Proton Foundation.

1852
01:33:30,000 --> 01:33:32,280
Speaker 1: And so the idea here is that if you were

1853
01:33:32,360 --> 01:33:35,080
Speaker 1: to sign up with a big tech email address, what

1854
01:33:35,240 --> 01:33:37,160
Speaker 1: they would deactivate it if you didn't use it for

1855
01:33:37,200 --> 01:33:38,280
Speaker 1: a couple of years or something.

1856
01:33:39,320 --> 01:33:45,280
Speaker 4: Typically typically emails do get deactivated or revoked if you

1857
01:33:45,320 --> 01:33:47,519
Speaker 4: don't use them at all. And so this is like

1858
01:33:47,600 --> 01:33:50,040
Speaker 4: a legal guarantee that we that protons set up for

1859
01:33:50,520 --> 01:33:54,040
Speaker 4: anyone who starts an email through this campaign that they

1860
01:33:54,120 --> 01:33:57,479
Speaker 4: can keep it for fifteen years before they don't need

1861
01:33:57,560 --> 01:33:58,759
Speaker 4: to touch it in the meantime.

1862
01:33:59,160 --> 01:34:02,640
Speaker 1: Interesting, And so what do you think the advantages of

1863
01:34:03,040 --> 01:34:06,240
Speaker 1: Proton email? You know, because I've talked about Proton on

1864
01:34:06,280 --> 01:34:08,559
Speaker 1: the show before. You guys offer a lot of different products.

1865
01:34:08,560 --> 01:34:11,120
Speaker 1: I'm looking. You've got mail, you've got calendar, you've got

1866
01:34:11,160 --> 01:34:14,599
Speaker 1: a meeting app, You've got the Authenticator, which I absolutely

1867
01:34:14,680 --> 01:34:17,120
Speaker 1: love and recommend. You've got proton Pass, which is a

1868
01:34:17,160 --> 01:34:21,759
Speaker 1: password manager, VPN drive, docs sheets more than I even realized.

1869
01:34:23,200 --> 01:34:25,960
Speaker 1: So explain what Proton is all about in general.

1870
01:34:27,200 --> 01:34:32,000
Speaker 4: So, in general, Proton is a tech company, but it

1871
01:34:32,120 --> 01:34:36,599
Speaker 4: focuses on building privacy focused digital tools. So the goal

1872
01:34:36,680 --> 01:34:40,120
Speaker 4: is really to give our users control over their personal data.

1873
01:34:40,520 --> 01:34:43,280
Speaker 4: And this was founded in twenty fourteen. We started with

1874
01:34:43,439 --> 01:34:46,040
Speaker 4: proton Mail, as you mentioned, and then since then expanded

1875
01:34:46,120 --> 01:34:49,639
Speaker 4: to a whole suite of other online tools as you mentioned,

1876
01:34:49,760 --> 01:34:51,479
Speaker 4: VPN passworm Manager, etcetera, etcetera.

1877
01:34:52,520 --> 01:34:54,320
Speaker 1: And what does that mean you guys? A lot of

1878
01:34:54,320 --> 01:34:56,519
Speaker 1: your stuff is end to end encrypted. What does that

1879
01:34:56,760 --> 01:34:58,080
Speaker 1: mean to the average person.

1880
01:34:59,439 --> 01:35:03,479
Speaker 4: Yeah, So basically there's some cryptography and whatnot in the background.

1881
01:35:03,560 --> 01:35:06,600
Speaker 4: But what it means to users is essentially that we

1882
01:35:06,920 --> 01:35:11,960
Speaker 4: even as employees at Proton, cannot access the contents of

1883
01:35:12,200 --> 01:35:14,800
Speaker 4: our user's emails for instance, so we can't go ahead

1884
01:35:15,160 --> 01:35:18,880
Speaker 4: go snooping. We can't also give it to anyone else,

1885
01:35:18,920 --> 01:35:21,720
Speaker 4: So whether it's law enforcement or anyone, you know, if

1886
01:35:21,760 --> 01:35:24,360
Speaker 4: there's a data breach, that the data would be encrypted,

1887
01:35:24,400 --> 01:35:26,439
Speaker 4: and so it's not really useful. So that's a major

1888
01:35:26,560 --> 01:35:29,400
Speaker 4: difference if you compare it to the you know, the

1889
01:35:29,479 --> 01:35:32,439
Speaker 4: big tech email providers that most people use.

1890
01:35:33,360 --> 01:35:36,240
Speaker 1: So you talk about this back to this whole born

1891
01:35:36,320 --> 01:35:39,880
Speaker 1: private initiative where you basically reserve your child's email address

1892
01:35:40,000 --> 01:35:44,360
Speaker 1: at birth. So you said that this keeps it private.

1893
01:35:44,600 --> 01:35:47,320
Speaker 1: It kind of like, you know, keeps their identity private

1894
01:35:47,439 --> 01:35:50,080
Speaker 1: at the beginning. So is that different than reserving it

1895
01:35:50,120 --> 01:35:52,439
Speaker 1: because once you put their name and information into another

1896
01:35:52,560 --> 01:35:54,640
Speaker 1: you know, big tech database, why it just gets like

1897
01:35:54,760 --> 01:35:56,600
Speaker 1: sucked into like all the other data that they have

1898
01:35:56,840 --> 01:35:56,960
Speaker 1: or what.

1899
01:35:58,080 --> 01:35:58,960
Speaker 19: Yeah, So the the.

1900
01:36:00,680 --> 01:36:05,800
Speaker 4: Classic or the standard email company will is based off

1901
01:36:05,880 --> 01:36:08,320
Speaker 4: of ads, right, and so they monetize their users data.

1902
01:36:08,720 --> 01:36:11,840
Speaker 4: So whenever you start, when you put your foot in

1903
01:36:11,920 --> 01:36:14,759
Speaker 4: the door, there they're gonna they're gonna start gathering information

1904
01:36:15,000 --> 01:36:17,519
Speaker 4: about you and creating that profile. Whether you're a kid,

1905
01:36:17,560 --> 01:36:19,559
Speaker 4: whether you're an adult that they you know, doesn't matter.

1906
01:36:20,400 --> 01:36:23,080
Speaker 4: And so that's that's what starts, and that's the trigger.

1907
01:36:23,120 --> 01:36:26,400
Speaker 4: And what's really important to understand I think about email

1908
01:36:26,520 --> 01:36:29,439
Speaker 4: is that it's oftentimes kind of the glue that sticks

1909
01:36:29,680 --> 01:36:32,240
Speaker 4: all of the various pieces of your digital identity together.

1910
01:36:33,120 --> 01:36:35,519
Speaker 4: And so that's why it's a really important part of

1911
01:36:35,640 --> 01:36:40,559
Speaker 4: somebody's online presence or their online identities is that email,

1912
01:36:40,600 --> 01:36:43,040
Speaker 4: because it's going to be it's going to be linking

1913
01:36:43,120 --> 01:36:45,880
Speaker 4: all those pieces together. And so basically with Proton, there's

1914
01:36:45,960 --> 01:36:49,800
Speaker 4: nothing happening with that digital identity until you're you know,

1915
01:36:49,880 --> 01:36:52,960
Speaker 4: the kid is old enough to start using it. And

1916
01:36:53,080 --> 01:36:57,280
Speaker 4: that's a pretty big difference from again, the usual email

1917
01:36:57,320 --> 01:36:58,080
Speaker 4: providers out there.

1918
01:36:58,760 --> 01:37:00,960
Speaker 1: Now this is the other. Now here's a question because

1919
01:37:00,960 --> 01:37:04,880
Speaker 1: we were talking Bobo, my producer here, he recently had

1920
01:37:04,920 --> 01:37:07,240
Speaker 1: a child and they set up an email address and

1921
01:37:07,479 --> 01:37:11,559
Speaker 1: the wife, his wife sends little emails of like memories

1922
01:37:11,600 --> 01:37:13,360
Speaker 1: and stuff to that email address, which I thought was

1923
01:37:13,439 --> 01:37:16,160
Speaker 1: kind of cool. But just to be clear here, this

1924
01:37:16,400 --> 01:37:19,120
Speaker 1: email address is not to it's not like an inbox

1925
01:37:19,200 --> 01:37:21,800
Speaker 1: that can collect stuff over those fifteen years? Is that

1926
01:37:22,200 --> 01:37:22,720
Speaker 1: is that right?

1927
01:37:23,640 --> 01:37:23,800
Speaker 17: Yeah?

1928
01:37:23,880 --> 01:37:27,240
Speaker 4: Correct, So it stays empty for until you activate it

1929
01:37:27,280 --> 01:37:29,840
Speaker 4: and then it's just a normal email account. But in

1930
01:37:29,920 --> 01:37:33,040
Speaker 4: the meantime it stays empty, and it doesn't there's no

1931
01:37:33,200 --> 01:37:35,400
Speaker 4: tracking of the child and none of that.

1932
01:37:35,720 --> 01:37:38,320
Speaker 1: Okay, And so what's been the response to this? I mean,

1933
01:37:38,400 --> 01:37:40,840
Speaker 1: what is what's been the It's only been a couple

1934
01:37:40,920 --> 01:37:42,960
Speaker 1: days since you guys announced this, but have you gotten

1935
01:37:43,000 --> 01:37:46,640
Speaker 1: a lot of reservations? And that dollar is really it

1936
01:37:46,720 --> 01:37:49,160
Speaker 1: goes to your foundation, right, yeah.

1937
01:37:49,080 --> 01:37:54,360
Speaker 4: Exactly goes to the foundation, which is legally obliged to

1938
01:37:54,479 --> 01:37:58,560
Speaker 4: protect privacy above profits. So that's that's also something that

1939
01:37:58,680 --> 01:38:01,920
Speaker 4: sets Proton apart. But I think, I mean, at least

1940
01:38:01,960 --> 01:38:07,000
Speaker 4: in the the parents and people around me, I think

1941
01:38:07,040 --> 01:38:10,160
Speaker 4: people were really excited about it, and and to me personally,

1942
01:38:10,240 --> 01:38:14,320
Speaker 4: it's also what I what I really like about this campaign.

1943
01:38:14,400 --> 01:38:16,720
Speaker 4: And I know it's probably not what the people who

1944
01:38:16,800 --> 01:38:20,519
Speaker 4: created that actually were, you know, intending to do, but

1945
01:38:20,640 --> 01:38:24,400
Speaker 4: I think it's the there's a there's an education element

1946
01:38:24,479 --> 01:38:27,760
Speaker 4: here that that I think is really important, which is,

1947
01:38:27,840 --> 01:38:31,720
Speaker 4: you know, parents really need to understand for themselves what

1948
01:38:31,840 --> 01:38:33,880
Speaker 4: all of this means because they cannot protect their kids

1949
01:38:33,920 --> 01:38:35,880
Speaker 4: if they don't, if they don't understand, and they can't,

1950
01:38:36,120 --> 01:38:39,439
Speaker 4: they start by protecting themselves. So I think that has

1951
01:38:39,520 --> 01:38:42,479
Speaker 4: been I mean, I think in that sense it's been

1952
01:38:42,560 --> 01:38:45,519
Speaker 4: quite successful at least people around me who really realize, Okay,

1953
01:38:45,600 --> 01:38:47,840
Speaker 4: like I'm a parent, this is I have this responsibility

1954
01:38:47,880 --> 01:38:50,040
Speaker 4: to do to not just protect my kids, you know,

1955
01:38:50,120 --> 01:38:52,680
Speaker 4: on the street and in the playground and whatever, but

1956
01:38:52,760 --> 01:38:53,519
Speaker 4: also online.

1957
01:38:53,880 --> 01:38:56,120
Speaker 1: Yeah, and it's it's not easy. And especially when they

1958
01:38:56,160 --> 01:38:58,360
Speaker 1: start getting their own gadgets, that's that's when it really

1959
01:38:58,400 --> 01:39:02,360
Speaker 1: gets tough. Patricia, How can folks find this online? Where

1960
01:39:02,400 --> 01:39:03,759
Speaker 1: do they go for this information?

1961
01:39:04,520 --> 01:39:07,760
Speaker 4: So they go to Proton dot me and I think

1962
01:39:07,800 --> 01:39:11,640
Speaker 4: then it's slash mail and then slash born Private. And

1963
01:39:11,760 --> 01:39:16,120
Speaker 4: if you just google proton born Private, you'll you'll find

1964
01:39:16,160 --> 01:39:17,240
Speaker 4: the you'll find the page and.

1965
01:39:17,280 --> 01:39:19,719
Speaker 1: I'll put a link on my website. Rich on tech

1966
01:39:19,960 --> 01:39:22,519
Speaker 1: dot TV. Uh, I know it's getting late over there

1967
01:39:22,560 --> 01:39:25,240
Speaker 1: in Switzerland. Thanks for joining me today on the show,

1968
01:39:25,880 --> 01:39:26,400
Speaker 1: My Pleasure.

1969
01:39:26,479 --> 01:39:27,000
Speaker 19: Thank you so much.

1970
01:39:27,080 --> 01:39:29,840
Speaker 1: All right, thanks so much for being on. Patricia Egger,

1971
01:39:30,200 --> 01:39:34,360
Speaker 1: head of security at Proton Again. The website is proton

1972
01:39:34,720 --> 01:39:38,320
Speaker 1: dot me, all right, we are going to uh take

1973
01:39:38,320 --> 01:39:40,040
Speaker 1: a quick break, and then we're going to open up

1974
01:39:40,080 --> 01:39:43,640
Speaker 1: the feedbag. Oh my gosh, where is it? The feedbag

1975
01:39:44,720 --> 01:39:46,640
Speaker 1: is really filled this week, so I'm gonna try to

1976
01:39:46,640 --> 01:39:49,320
Speaker 1: get through as much as humanly possible. You are listening

1977
01:39:49,400 --> 01:39:57,240
Speaker 1: to rich on Tech. Welcome back to rich on Tech.

1978
01:39:57,439 --> 01:40:00,600
Speaker 1: Rich Demiro here hanging out with you, talking to technology.

1979
01:40:02,160 --> 01:40:05,639
Speaker 1: So I will tell you my week looks a little

1980
01:40:05,680 --> 01:40:08,759
Speaker 1: bit like this. Any free moment I have in my life,

1981
01:40:09,760 --> 01:40:12,360
Speaker 1: I am sitting down to my computer and reading your emails.

1982
01:40:12,439 --> 01:40:15,479
Speaker 1: No joke. I get that many from you. It is

1983
01:40:15,760 --> 01:40:18,200
Speaker 1: almost a full time job at this point. And I

1984
01:40:18,280 --> 01:40:20,160
Speaker 1: do read them. I do look at them. I do

1985
01:40:20,320 --> 01:40:23,160
Speaker 1: try to reply. I do have a backlog most days.

1986
01:40:23,280 --> 01:40:25,479
Speaker 1: So if you don't get a reply for me, and

1987
01:40:25,760 --> 01:40:28,720
Speaker 1: you know a quick amount of time, just understand that

1988
01:40:28,800 --> 01:40:30,519
Speaker 1: there are a lot of these that I'm getting and

1989
01:40:30,600 --> 01:40:32,280
Speaker 1: I do try to make them. You know, weave them

1990
01:40:32,320 --> 01:40:36,080
Speaker 1: into my newsletter the show, send you thank you notes, whatever,

1991
01:40:36,880 --> 01:40:39,360
Speaker 1: but just know that I do read them. If you

1992
01:40:39,439 --> 01:40:42,080
Speaker 1: want to email me, it is rich on tech dot TV.

1993
01:40:42,840 --> 01:40:45,120
Speaker 1: You just hit contact up at the top and that

1994
01:40:45,240 --> 01:40:47,720
Speaker 1: will send your email. Rest assured it does make its

1995
01:40:47,720 --> 01:40:52,360
Speaker 1: way to my inbox. Rod says, I just want to

1996
01:40:52,360 --> 01:40:54,479
Speaker 1: say you're doing an amazing job keeping us up to

1997
01:40:54,560 --> 01:40:56,760
Speaker 1: date with all the tech craziness these days. I'm a

1998
01:40:56,800 --> 01:41:01,160
Speaker 1: big fan. Thank you, Rod. Gary in Connecticut, Hey Rich,

1999
01:41:01,760 --> 01:41:03,880
Speaker 1: I asked you about recycling old cell phones and ended

2000
01:41:03,960 --> 01:41:06,360
Speaker 1: up trying one of those Eco ATM kiosks. There's a

2001
01:41:06,360 --> 01:41:09,400
Speaker 1: bunch around me here in Connecticut. I had three Samsungs

2002
01:41:09,400 --> 01:41:10,880
Speaker 1: sitting on top of my fridge. I didn't want to

2003
01:41:10,920 --> 01:41:13,240
Speaker 1: throw them away, and the process is easy. You enter

2004
01:41:13,320 --> 01:41:14,880
Speaker 1: the phone on the website. They give you a code

2005
01:41:14,920 --> 01:41:17,400
Speaker 1: to use at the kiosk. If you have more than

2006
01:41:17,439 --> 01:41:19,320
Speaker 1: one phone, it's a little annoying because there's no way

2007
01:41:19,360 --> 01:41:21,519
Speaker 1: to enter a code. After the selling the first one,

2008
01:41:22,000 --> 01:41:24,320
Speaker 1: all three of my phones worked but had cracked screens.

2009
01:41:24,360 --> 01:41:27,439
Speaker 1: I got twenty three dollars each. Honestly, it was worth

2010
01:41:27,439 --> 01:41:29,879
Speaker 1: it just to finally get rid of them. The Kiosk

2011
01:41:30,080 --> 01:41:33,400
Speaker 1: pays in cash or Venmo. Thanks Gary. I think they

2012
01:41:33,520 --> 01:41:35,519
Speaker 1: just installed one by me. I want to try that

2013
01:41:35,600 --> 01:41:38,519
Speaker 1: out with an old phone. Steve says, Hey Rich after

2014
01:41:38,560 --> 01:41:40,400
Speaker 1: hearing the segment about AT and t's one hundred and

2015
01:41:40,439 --> 01:41:42,840
Speaker 1: fiftieth anniversary of the telephone call. I was thinking, how

2016
01:41:42,920 --> 01:41:46,360
Speaker 1: far we've come. One big improvement in the modern phone world.

2017
01:41:46,840 --> 01:41:49,880
Speaker 1: No more long distance charges. That is so true. I

2018
01:41:50,000 --> 01:41:53,519
Speaker 1: remember switching to like MCI for like cheaper long distance

2019
01:41:53,600 --> 01:41:57,400
Speaker 1: at some point. All the commercials would be about long

2020
01:41:57,479 --> 01:42:00,599
Speaker 1: distance on TV back in the day. Chris in Colorado

2021
01:42:00,680 --> 01:42:03,720
Speaker 1: listening on eight fifty am koa Denversus. I've listened to

2022
01:42:03,720 --> 01:42:06,040
Speaker 1: your show quite a few times, and I'm usually driving

2023
01:42:06,120 --> 01:42:08,200
Speaker 1: so I don't get to call in. I'd like to

2024
01:42:08,240 --> 01:42:09,920
Speaker 1: get on your mailing list for some of the cool

2025
01:42:09,920 --> 01:42:11,920
Speaker 1: stuff you talk about. I'm not very tech savvy, but

2026
01:42:12,000 --> 01:42:14,280
Speaker 1: you've really helped me quite in a few areas. I

2027
01:42:14,320 --> 01:42:16,840
Speaker 1: don't feel so stupid about that stuff anymore. Thanks for

2028
01:42:16,960 --> 01:42:19,559
Speaker 1: doing a great job on the show. Rich on tech

2029
01:42:19,600 --> 01:42:22,200
Speaker 1: dot TV hit newsletter if you want to sign up.

2030
01:42:22,680 --> 01:42:26,160
Speaker 1: Thank you, Doug. I was looking to upgrade my fifteen

2031
01:42:26,240 --> 01:42:29,040
Speaker 1: year old MacBook Pro but kept holding off because of

2032
01:42:29,080 --> 01:42:31,879
Speaker 1: the prices. Then I heard you talk about the MacBook

2033
01:42:31,960 --> 01:42:34,080
Speaker 1: Neo for five hundred ninety nine dollars, and as a

2034
01:42:34,120 --> 01:42:37,040
Speaker 1: retired person, that's exactly what I was looking for. Thank

2035
01:42:37,080 --> 01:42:40,160
Speaker 1: you so much, Doug. This is why I talk about

2036
01:42:40,200 --> 01:42:41,680
Speaker 1: this stuff. Now the MacBook Neo I was going to

2037
01:42:41,680 --> 01:42:43,840
Speaker 1: talk about no matter what. But this is why you

2038
01:42:43,920 --> 01:42:46,000
Speaker 1: know people sit there in the back, Rich, you recommended

2039
01:42:46,040 --> 01:42:47,760
Speaker 1: this or you talk about that. It's like there are

2040
01:42:47,880 --> 01:42:50,960
Speaker 1: many people in this world, and everyone has a different want,

2041
01:42:51,040 --> 01:42:53,640
Speaker 1: a different need, and so that's why I'm always just

2042
01:42:53,800 --> 01:42:56,760
Speaker 1: kind of mentioning as much as humanly possible, because there's

2043
01:42:56,760 --> 01:43:01,120
Speaker 1: always someone out there that can use the information. Alex

2044
01:43:01,280 --> 01:43:04,439
Speaker 1: is listening in the UK over KFI. I guess on

2045
01:43:04,520 --> 01:43:07,960
Speaker 1: the live stream, just following up on the caller asking

2046
01:43:08,000 --> 01:43:11,080
Speaker 1: about a Chromebook with an external monitor, keyboard in mouse.

2047
01:43:11,560 --> 01:43:15,360
Speaker 1: Many Chromebooks can connect to a monitor using HDMI, USBC,

2048
01:43:15,720 --> 01:43:18,840
Speaker 1: or another adapter depending on the model. Most also support

2049
01:43:18,920 --> 01:43:22,160
Speaker 1: external keyboards and mice. Because chromebooks often have limited ports,

2050
01:43:22,200 --> 01:43:25,840
Speaker 1: you might need a USB hub, though Bluetooth accessories are

2051
01:43:25,960 --> 01:43:28,560
Speaker 1: another option. Yeah, I kind of missed the boat on

2052
01:43:28,640 --> 01:43:30,680
Speaker 1: that one, Alex, because the caller asked about that and

2053
01:43:30,720 --> 01:43:34,599
Speaker 1: I wasn't really sure, but clearly you can. They also

2054
01:43:34,680 --> 01:43:37,719
Speaker 1: have those chrome boxes. I guess they're called the almost

2055
01:43:37,720 --> 01:43:41,200
Speaker 1: looks like a Mac Mini, but it's a chrome chromoos.

2056
01:43:42,400 --> 01:43:45,280
Speaker 1: Norma says in Los Angeles, Hey, Rich just wanted to

2057
01:43:45,320 --> 01:43:47,280
Speaker 1: say a big thank you for the useful information you

2058
01:43:47,400 --> 01:43:50,960
Speaker 1: share in your newsletters and on TV. I've been following

2059
01:43:51,000 --> 01:43:53,200
Speaker 1: you since I retired from the City of Los Angeles

2060
01:43:53,240 --> 01:43:56,880
Speaker 1: as a computer systems analysts five years ago. Your updates

2061
01:43:56,920 --> 01:43:58,880
Speaker 1: helped keep me up with the latest tech and I

2062
01:43:59,000 --> 01:44:01,640
Speaker 1: really appreciate it. Oh well, thank you, Norma. I appreciate that,

2063
01:44:02,600 --> 01:44:05,000
Speaker 1: and you know your stuff. If you're a computer systems analyst,

2064
01:44:05,120 --> 01:44:06,880
Speaker 1: you probably know more than I do about this stuff.

2065
01:44:07,560 --> 01:44:11,160
Speaker 1: Tony hey Rich just wanted to say thanks for recommending

2066
01:44:11,240 --> 01:44:14,920
Speaker 1: the Backup SMS app for Android. I installed it on

2067
01:44:15,000 --> 01:44:17,880
Speaker 1: my Galaxy S twenty five Ultra and tested both the

2068
01:44:17,960 --> 01:44:21,439
Speaker 1: backup and restore features. It worked flawlessly. I liked it

2069
01:44:21,520 --> 01:44:23,679
Speaker 1: so much I ended up giving the pro version a review.

2070
01:44:24,920 --> 01:44:27,280
Speaker 1: I gave you credit for the recommendation, looking forward to

2071
01:44:27,360 --> 01:44:30,120
Speaker 1: the podcast and the newsletter. Thanks again. You're an absolute

2072
01:44:30,280 --> 01:44:34,760
Speaker 1: tech gem. Wow, a tech gem. That program is called

2073
01:44:34,920 --> 01:44:39,679
Speaker 1: SMS Backup and Restore. So a lot of people want

2074
01:44:39,680 --> 01:44:41,840
Speaker 1: to back up their text messages or print them out.

2075
01:44:42,240 --> 01:44:45,479
Speaker 1: On Android. It's very easy. On iPhone, not so easy.

2076
01:44:45,520 --> 01:44:47,800
Speaker 1: There are apps that can do it, but they are

2077
01:44:47,960 --> 01:44:51,560
Speaker 1: third party and they do cost money, so I amazing

2078
01:44:52,280 --> 01:44:57,280
Speaker 1: is one of them. And soft oh Reno, they have one.

2079
01:44:57,320 --> 01:44:59,439
Speaker 1: I think it's called alt tunes that can do it.

2080
01:45:00,080 --> 01:45:02,960
Speaker 1: Let's see that can do it as well. Where is

2081
01:45:03,000 --> 01:45:07,599
Speaker 1: it all tunes? Yeah, let's see what else. Moving down

2082
01:45:07,640 --> 01:45:10,799
Speaker 1: the list here, Bernie says, hey, Rich, I recently finished

2083
01:45:10,800 --> 01:45:12,760
Speaker 1: the Laws of Human Nature book, and I thought it

2084
01:45:12,880 --> 01:45:15,040
Speaker 1: was great on many levels. I especially liked how the

2085
01:45:15,120 --> 01:45:17,960
Speaker 1: author wove in historical events and people throughout the book.

2086
01:45:18,240 --> 01:45:21,360
Speaker 1: I was actually surprised to hear you mention it. Yes,

2087
01:45:21,479 --> 01:45:24,920
Speaker 1: I mentioned that in my newsletter that I started listening

2088
01:45:24,960 --> 01:45:27,000
Speaker 1: to that book. When a book is really big, like

2089
01:45:27,080 --> 01:45:29,800
Speaker 1: the Laws of Human Nature is really like, it's a lot.

2090
01:45:30,240 --> 01:45:32,880
Speaker 1: I like to listen to it because it is hefty,

2091
01:45:33,160 --> 01:45:34,920
Speaker 1: but I am enjoying it. It's teaching me a lot

2092
01:45:34,960 --> 01:45:39,840
Speaker 1: about people. I know all about narcissists. Now Bobo just

2093
01:45:39,880 --> 01:45:40,439
Speaker 1: looked up.

2094
01:45:42,160 --> 01:45:43,160
Speaker 10: Ye, I'm ancist.

2095
01:45:43,400 --> 01:45:46,080
Speaker 1: I got your attention. You're not a narcissist. Believe me,

2096
01:45:46,160 --> 01:45:48,840
Speaker 1: you're there's deep narcissists, which is my new favorite word.

2097
01:45:48,920 --> 01:45:52,640
Speaker 1: That's when you're truly a narcissist. What I'm not, No,

2098
01:45:52,760 --> 01:45:53,000
Speaker 1: you're not.

2099
01:45:53,160 --> 01:45:55,960
Speaker 10: No, I'm not I'm too insecure.

2100
01:45:56,320 --> 01:45:59,800
Speaker 1: Oh, you're not insecure. Actually, a lot of narcissists are

2101
01:46:00,000 --> 01:46:03,640
Speaker 1: deep down. People mistake narcissism for insecurity.

2102
01:46:03,920 --> 01:46:04,360
Speaker 10: Maybe I am.

2103
01:46:04,960 --> 01:46:06,840
Speaker 1: They mistake insecurity for narcissism.

2104
01:46:06,920 --> 01:46:09,000
Speaker 10: Actually, so insecure narcissism.

2105
01:46:09,080 --> 01:46:14,160
Speaker 1: Yeah, there you go. You find that couch buddy, uh Rita.

2106
01:46:14,280 --> 01:46:16,759
Speaker 1: I put an air tag in my husband's glasses because

2107
01:46:17,120 --> 01:46:19,320
Speaker 1: the glasses case because I was constantly hearing have you

2108
01:46:19,400 --> 01:46:21,760
Speaker 1: seen my glasses? But it was bulky and I worried

2109
01:46:21,760 --> 01:46:24,160
Speaker 1: about it scratching leuns is. I found a glasses case

2110
01:46:24,240 --> 01:46:27,200
Speaker 1: called the Spotminders glasses case that has built in tracking

2111
01:46:27,280 --> 01:46:29,400
Speaker 1: and works with apples. Find my It looks just like

2112
01:46:29,439 --> 01:46:32,200
Speaker 1: a normal case, but you see exactly where your glasses are.

2113
01:46:32,280 --> 01:46:34,000
Speaker 1: I can't be the only one dealing with this problem.

2114
01:46:34,720 --> 01:46:37,320
Speaker 1: Uh it's funny. Spotminders just sent me a tracker to

2115
01:46:37,400 --> 01:46:39,160
Speaker 1: test out for the first time, so I will be

2116
01:46:39,240 --> 01:46:42,120
Speaker 1: seeing how their stuff works. But there you go, Spotminders.

2117
01:46:42,760 --> 01:46:47,360
Speaker 1: Uh oh, Kim says narcissists are narcissists because they are insecure.

2118
01:46:47,680 --> 01:46:51,840
Speaker 1: Oh see, what do we know, Bobo? We don't. We

2119
01:46:52,040 --> 01:46:55,360
Speaker 1: just don't know. Uh Less says, I've been listening to

2120
01:46:55,400 --> 01:46:58,200
Speaker 1: your radio show since the beginning. I haven't missed an episode.

2121
01:46:58,280 --> 01:47:01,320
Speaker 1: First Off, thanks for being so helpful. Are also very entertaining.

2122
01:47:01,720 --> 01:47:03,320
Speaker 1: I also have to say I agree with your wife

2123
01:47:03,360 --> 01:47:05,479
Speaker 1: that your newsletters can get a bit wordy, but I

2124
01:47:05,520 --> 01:47:07,479
Speaker 1: still read them every time. Okay, you know what, Less,

2125
01:47:07,479 --> 01:47:11,080
Speaker 1: I'm not even gonna read the rest of yours. I

2126
01:47:11,200 --> 01:47:14,160
Speaker 1: want to oh a long time ago. My wife she

2127
01:47:14,240 --> 01:47:16,200
Speaker 1: reads my newsletters and she goes, you know, they're a

2128
01:47:16,240 --> 01:47:18,840
Speaker 1: little long. I'm like, yeah, I know. I'm giving people

2129
01:47:18,840 --> 01:47:19,439
Speaker 1: their money's worth.

2130
01:47:19,560 --> 01:47:20,360
Speaker 10: You're breaking it down.

2131
01:47:20,600 --> 01:47:24,120
Speaker 1: People understand giving you value. It's called yes. And every

2132
01:47:24,160 --> 01:47:25,479
Speaker 1: time I try to sit down, I say, oh, I'm

2133
01:47:25,479 --> 01:47:26,840
Speaker 1: gonna make this one short. I can't.

2134
01:47:26,920 --> 01:47:27,240
Speaker 10: You can't.

2135
01:47:27,400 --> 01:47:30,120
Speaker 1: It's just there's too much to say. Next week I'll

2136
01:47:30,160 --> 01:47:32,599
Speaker 1: just send out one line. I'll be like, thanks for reading.

2137
01:47:32,880 --> 01:47:34,599
Speaker 10: Was supposed to have our backs, not Chris.

2138
01:47:36,240 --> 01:47:37,920
Speaker 1: He wants to less says, I want to share a

2139
01:47:38,000 --> 01:47:41,200
Speaker 1: more analog idea for emergency contacts when you're out running

2140
01:47:41,280 --> 01:47:43,000
Speaker 1: or working late. I've been using the road I D

2141
01:47:43,240 --> 01:47:45,920
Speaker 1: risk band for more than a decade. Has my name, city,

2142
01:47:45,960 --> 01:47:48,799
Speaker 1: and my phone numbers for my wife's sons and daughter. Thankfully,

2143
01:47:48,800 --> 01:47:51,120
Speaker 1: I've never had an accident but makes me feel more secure.

2144
01:47:51,200 --> 01:47:54,240
Speaker 1: Wearing it during workouts might be worth mentioning. Yes, the

2145
01:47:54,360 --> 01:47:56,040
Speaker 1: road id risk bands. I have one of these for

2146
01:47:56,160 --> 01:47:59,479
Speaker 1: my kids. When they were little and I had them

2147
01:47:59,520 --> 01:48:00,960
Speaker 1: on their risks, I was like, oh my gosh, my

2148
01:48:01,080 --> 01:48:03,400
Speaker 1: kid went missing, like you know, walks off or whatever,

2149
01:48:03,560 --> 01:48:06,120
Speaker 1: Like how did anyone know who they are? And one

2150
01:48:06,200 --> 01:48:08,880
Speaker 1: time we did lose my kid, Parker in a pumpkin patch.

2151
01:48:09,280 --> 01:48:11,400
Speaker 1: I'm not kidding. We want with our friends. He was

2152
01:48:11,479 --> 01:48:14,439
Speaker 1: like one year old and we get to the front

2153
01:48:14,479 --> 01:48:16,240
Speaker 1: where we're all checking out with our pumpkins. We have

2154
01:48:16,280 --> 01:48:18,120
Speaker 1: all this stuff we're buying and everyone looks around the like,

2155
01:48:18,160 --> 01:48:18,800
Speaker 1: do you have Parker?

2156
01:48:19,000 --> 01:48:19,040
Speaker 3: No?

2157
01:48:19,200 --> 01:48:19,880
Speaker 1: Do you have Parker?

2158
01:48:20,040 --> 01:48:20,080
Speaker 16: No?

2159
01:48:20,760 --> 01:48:23,320
Speaker 1: Thankfully, they had gates around this pumpkin patch. I think

2160
01:48:23,360 --> 01:48:24,600
Speaker 1: this is the first time I'm telling the story, so

2161
01:48:24,680 --> 01:48:27,719
Speaker 1: I'm so embarrassed. We were so scared. Oh my gosh,

2162
01:48:27,800 --> 01:48:31,600
Speaker 1: that was really bad. Mike, Yeah, it was.

2163
01:48:32,479 --> 01:48:32,680
Speaker 2: It was.

2164
01:48:32,760 --> 01:48:38,599
Speaker 1: Don't ever let that happen. Don't We found them, thankfully. Mike.

2165
01:48:38,800 --> 01:48:40,439
Speaker 1: Just want to say thanks for your emails and your

2166
01:48:40,560 --> 01:48:44,400
Speaker 1: radio show Create Information. Thanks for sharing your knowledge. John

2167
01:48:45,040 --> 01:48:47,200
Speaker 1: gives a Ham Radio thanks to Just want to say

2168
01:48:47,240 --> 01:48:49,040
Speaker 1: thanks for doing rich on Tech, I can always find

2169
01:48:49,080 --> 01:48:51,479
Speaker 1: a tidbit or two that's really helpful. You cover so

2170
01:48:51,560 --> 01:48:53,559
Speaker 1: many things. I have no idea how to keep track

2171
01:48:53,600 --> 01:48:55,599
Speaker 1: of it all, but you do a good job. Seventy

2172
01:48:55,640 --> 01:48:59,800
Speaker 1: three seventy three we know is the ham radio slang

2173
01:49:00,080 --> 01:49:03,320
Speaker 1: or something like thank you? Probably just butchered that too.

2174
01:49:06,400 --> 01:49:08,200
Speaker 1: That's gonna do it for this episode of the show.

2175
01:49:08,479 --> 01:49:10,599
Speaker 1: You can find links to everything I mentioned on the website.

2176
01:49:10,760 --> 01:49:13,880
Speaker 1: Just go to rich on Tech dot TV. Can find

2177
01:49:13,920 --> 01:49:16,360
Speaker 1: me on social media. If you're not following me on Instagram,

2178
01:49:16,720 --> 01:49:19,880
Speaker 1: it is at rich on Tech. That is where I

2179
01:49:19,960 --> 01:49:21,760
Speaker 1: post all the stuff that I think you should know.

2180
01:49:22,160 --> 01:49:24,720
Speaker 1: When it comes to Instagram, it's a lot of lot

2181
01:49:24,760 --> 01:49:26,439
Speaker 1: of good stuff there all right. Coming up next week,

2182
01:49:26,560 --> 01:49:28,360
Speaker 1: let me take a look. We're gonna be talking about

2183
01:49:28,439 --> 01:49:33,599
Speaker 1: the Opal app, which is a way to surf social

2184
01:49:33,680 --> 01:49:39,200
Speaker 1: media less. And we've got a cybersecurity expert. Oh, it's

2185
01:49:39,240 --> 01:49:42,960
Speaker 1: gonna explain why turning off location services doesn't necessarily stop

2186
01:49:43,120 --> 01:49:46,840
Speaker 1: smartphone tracking. Five privacy settings you should change right now.

2187
01:49:47,000 --> 01:49:48,840
Speaker 1: Thanks so much for listening. There are so many ways

2188
01:49:48,880 --> 01:49:50,840
Speaker 1: you can spend your time. I really do appreciate you

2189
01:49:50,920 --> 01:49:51,680
Speaker 1: spending it right here.

2190
01:49:51,720 --> 01:49:51,920
Speaker 2: With me.

2191
01:49:52,560 --> 01:49:55,760
Speaker 1: One reminder before I go, please do not drive distracted.

2192
01:49:56,240 --> 01:49:58,880
Speaker 1: Those texts can wait. If I can do it, you

2193
01:49:58,960 --> 01:50:01,400
Speaker 1: can do it. And believe me, I'm bored in my

2194
01:50:01,520 --> 01:50:06,320
Speaker 1: car too sometimes and I leave the phone alone. Thanks

2195
01:50:06,320 --> 01:50:10,360
Speaker 1: everyone who makes this show possible. Bobo Kim, my name

2196
01:50:10,439 --> 01:50:12,840
Speaker 1: is rich Dmiro. I will talk to you real soon