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Speaker 1: It's another Jubile phone frame mornings. It's one Hello. Hello. Yes,

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Speaker 1: my name is Ted Thibidel and I'm calling from Costco

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Speaker 1: Member Services. I was looking for Carmen. Yeah, this is Carmen. Carmen,

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Speaker 1: how are you today? I'm doing fine? How are you?

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Speaker 1: You know what? I'm pleased? The frog sitting all lilypadd

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Speaker 1: and the stunn. I'm having a great day. You might

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Speaker 1: not be having a great day when this whole call

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Speaker 1: is done, but right now I am feeling all sunshiny

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Speaker 1: and good inside. How are you doing? I'm good good?

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Speaker 1: What could I help? He was, well, I am calling

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Speaker 1: because I just wanted to discuss a little bit of

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Speaker 1: an issue that we had the other day. I know

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Speaker 1: you came into our store and try to return a

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Speaker 1: toothbrush kit. What year was it, I don't even know

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Speaker 1: if they had records of humanity back then. Twenty and fourteen. Yes, yeah,

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Speaker 1: I mean I brought it in and they were really

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Speaker 1: cool about it, and I had a very good experience.

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Speaker 1: So you had a pleasant experience with our people at

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Speaker 1: the customer service day, ask well, there is very nice.

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Speaker 1: I understand that you did not have a receipt for

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Speaker 1: that toothbrush king. I mean yeah, I mean it was

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Speaker 1: a while ago, and so just got lost two and fourteen.

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Speaker 1: I don't even know where I was in two tho fourteen,

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Speaker 1: let alone saving receipts from two thousand and fourteen, and

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Speaker 1: we had and took that back anyway, and also refunded

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Speaker 1: you some money. Is that correct? Yes? And I was

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Speaker 1: really glad that you're able to do that. I really

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Speaker 1: appreciate it. Were wonderful. Well, those employees that have helped

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Speaker 1: you out, they are dead and gone. Just let you

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Speaker 1: know what, what do you mean they're dead and gone?

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Speaker 1: I mean they are no longer a Costco employee. They

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Speaker 1: are dead and gone to us. I'm so sorry. Did

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Speaker 1: that sound like they were actually dead and gone, like

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Speaker 1: they had passed on to the other realm. I did

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Speaker 1: not mean that. What I meant was I had to

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Speaker 1: let them go, and to me, they are dead and

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Speaker 1: they are gone. I am so sorry. But you fired

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Speaker 1: them because I returned to two sprits. Is correct? Have

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Speaker 1: you ever heard of a dance that they do? I

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Speaker 1: think it's in Ireland the Jig? You ever hear that dance? Yes?

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Speaker 1: But what if that happen to do with the chip

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Speaker 1: rushers and why did you fire those people? Well, the

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Speaker 1: jig is also a term for sort of a scam

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Speaker 1: or something like that. And sometimes when people get caught

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Speaker 1: in a jig, they're either dancing and that's fun, or

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Speaker 1: they're trying to defraud someone and that's not fun. And

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Speaker 1: when that happens, you gotta let somebody know the jig

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Speaker 1: is up. Are you saying that I'm trying to defraud you?

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Speaker 1: We'll see. So this happens when you work in this industry,

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Speaker 1: and you work in the customer service industry, this happens

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Speaker 1: a lot of times. People come in and they just

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Speaker 1: try to return something they didn't even buy from the

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Speaker 1: store so they can just get money in their pocket.

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Speaker 1: It's kind of a little jig that they do. And

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Speaker 1: then I call them and I say, the jig is up. No, no, no, no,

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Speaker 1: I bought that. I don't. I cannot believe you're accusing

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Speaker 1: me of bringing something back that I didn't even buy

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Speaker 1: from your store. And there it is. We have just

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Speaker 1: summited together. We made it to the peak. What are

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Speaker 1: you talking about? I am talking about mountain climbing. You

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Speaker 1: ever hear a mountain? You ever see mountain climbers. We

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Speaker 1: have summited to the top of the mountain. We were

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Speaker 1: climbing together. And by summiting, what I mean is that

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Speaker 1: Costco membership you got stead and gone. Now I'm so sorry.

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Speaker 1: Worry about that, hey, to get that out of meship. Yes,

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Speaker 1: your Costco membership is deadn't gone. That why I believe

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Speaker 1: that you were a thief and you were trying to

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Speaker 1: thieve money from the company, and that is why that

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Speaker 1: membership didn't gone. We just strictly don't stand for thieves.

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Speaker 1: No one, no one. When I went to Costo, no

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Speaker 1: one accused me of thieving anything new and that is

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Speaker 1: why those jobs are did those those employees jobs are

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Speaker 1: didn't gone, just like membership. That membership did. That membership gone.

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Speaker 1: So sorry? Will you please stop saying that I'm sorry,

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Speaker 1: saying that I want you to ran seeing my membership

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Speaker 1: because I am a loyal customer. Are you asking me

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Speaker 1: to not say you I'm sorry anymore? Because I will

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Speaker 1: not do that. I will. I will be sorry if

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Speaker 1: I want to you because I feel bad. I don't

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Speaker 1: want to dead gone anybody's membership, but sometimes that membership did.

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Speaker 1: Sometimes that membership gone. I'm so sorry. Yeah, you know

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Speaker 1: what this this phone conversation is over. We are done

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Speaker 1: talking right now. I'm gonna go into my costco. I'm

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Speaker 1: gonna talk to them there because this is this is

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Speaker 1: I think that's the great idea, and I think it's

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Speaker 1: also a great idea. I let you know the prank

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Speaker 1: phone call. I am so sorry. This is white. It's

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Speaker 1: a prank phone call because this is actually Jewel from

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Speaker 1: the Jewel Show doing a phone prank on you and

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Speaker 1: your husband. Antonio sat you up? Are you kidding me? No? Well, yes,

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Speaker 1: I guess I was ready to go in there with

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Speaker 1: like like fire and primstone and be like he said

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Speaker 1: that you were. You returned an old toothbrush the other

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Speaker 1: day and were nervous because he didn't ever receipts. So

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Speaker 1: I wanted to call and tell you that membership did

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Speaker 1: that membership gone? I am so thorough wake up every

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Speaker 1: morning with Jewil phone pranks.