WEBVTT - Build your own shopping app in 10 minutes without learning to code w/ Sterling Smith

0:00:01.520 --> 0:00:09.440
<v Speaker 1>Afro Tech nineteen, Oakland, California. Arc Cell is founder and

0:00:09.560 --> 0:00:13.440
<v Speaker 1>cvo f Vibe Heavy, a creative collective of entertainment and

0:00:13.480 --> 0:00:17.599
<v Speaker 1>technology innovators based in the heart of Seattle. He's partnered

0:00:17.640 --> 0:00:21.720
<v Speaker 1>with world class prayers like Microsoft, Salesforce, Netflix, and more

0:00:21.960 --> 0:00:25.960
<v Speaker 1>to deliver engaging experiences in both the digital and physical world.

0:00:27.040 --> 0:00:29.600
<v Speaker 1>He's on the nafro tex state. He's talking about securing

0:00:29.600 --> 0:00:32.600
<v Speaker 1>the bag with riding waves that are proving themselves out.

0:00:33.400 --> 0:00:36.559
<v Speaker 1>Building on traction versus chasing trending tech. One of the

0:00:36.560 --> 0:00:39.159
<v Speaker 1>things I want to focus on is transversus traction. You've

0:00:39.159 --> 0:00:41.760
<v Speaker 1>come to tech conferences, everybody wants to work on the

0:00:41.840 --> 0:00:46.920
<v Speaker 1>sexy stuff, right AI U a r VR chat box,

0:00:47.240 --> 0:00:50.360
<v Speaker 1>natural language processing? Right, Like, oh yeah, it's all sexy.

0:00:50.440 --> 0:00:53.159
<v Speaker 1>But that stuff doesn't have doesn't have traction, right? And

0:00:53.159 --> 0:00:55.840
<v Speaker 1>what I talk about mass market adoption. I talk about

0:00:55.920 --> 0:00:59.000
<v Speaker 1>enterprise companies. When an enterprise company wants to buy something

0:00:59.080 --> 0:01:02.160
<v Speaker 1>and resell it has mass market adoption. If we're only

0:01:02.200 --> 0:01:04.920
<v Speaker 1>talking about ms and not bees, I'm not interested, right,

0:01:04.959 --> 0:01:07.520
<v Speaker 1>because when when an Apple system has billions and trillions

0:01:07.520 --> 0:01:09.440
<v Speaker 1>of dollars flowing through it, and then there's a lot

0:01:09.480 --> 0:01:11.000
<v Speaker 1>of things you can both swim in the wake up.

0:01:11.520 --> 0:01:13.360
<v Speaker 1>If you're trying to rush to the top and be

0:01:13.440 --> 0:01:15.319
<v Speaker 1>the first cat on a r v R and all

0:01:15.319 --> 0:01:18.200
<v Speaker 1>that other stuff, it might not even happen. And usually

0:01:18.200 --> 0:01:20.280
<v Speaker 1>Black people don't have the resources to throw things that

0:01:20.319 --> 0:01:21.920
<v Speaker 1>and the hope that it's gonna work out for them.

0:01:22.120 --> 0:01:26.120
<v Speaker 1>So I want to focus on traction. I'm well lucas,

0:01:26.440 --> 0:01:30.040
<v Speaker 1>Mrs Black Tech, Green Money. I'm gonna insude you to

0:01:30.120 --> 0:01:32.480
<v Speaker 1>some of the biggest names, some of the brightest minds

0:01:32.480 --> 0:01:35.800
<v Speaker 1>and brilliant ideas. If you're black in building are simply

0:01:35.880 --> 0:01:38.840
<v Speaker 1>using tech to secure your bag, this podcast is for you.

0:01:43.680 --> 0:01:47.440
<v Speaker 1>Sterley Smith is founder as Sandbox Commerce, which helps store

0:01:47.480 --> 0:01:50.320
<v Speaker 1>owners launch e commerce apps without having to learn the

0:01:50.400 --> 0:01:54.520
<v Speaker 1>code and in less than ten minutes. So many black

0:01:54.560 --> 0:01:58.120
<v Speaker 1>retailers are already left behind with present day tech. So

0:01:58.200 --> 0:02:00.520
<v Speaker 1>I asked telling about the future re too and what

0:02:00.560 --> 0:02:02.880
<v Speaker 1>it might look like to see if there's a lame

0:02:02.920 --> 0:02:07.080
<v Speaker 1>black people can specifically play into position ourselves for success

0:02:07.160 --> 0:02:10.720
<v Speaker 1>with the commerce in retail. Yeah, the future of retail

0:02:10.919 --> 0:02:12.360
<v Speaker 1>A couple of things to jump out when you hear

0:02:12.400 --> 0:02:15.920
<v Speaker 1>But when when I'm asked about the future retail is

0:02:15.960 --> 0:02:21.960
<v Speaker 1>headless commerce. UM. Retailers want freedom. Retailers want flexibility. They

0:02:21.960 --> 0:02:25.000
<v Speaker 1>want to they want the ability to say, hey, I'm

0:02:25.160 --> 0:02:30.200
<v Speaker 1>with Shopify one day, but Shopify isn't allowing me to

0:02:30.240 --> 0:02:32.840
<v Speaker 1>service my customers in this way using this third party

0:02:32.880 --> 0:02:35.320
<v Speaker 1>integration partner. So let me get at the big commerce.

0:02:35.560 --> 0:02:39.560
<v Speaker 1>And they want minimal to zero lag time downtime UM.

0:02:39.639 --> 0:02:41.520
<v Speaker 1>So they want their site to be able to they

0:02:41.520 --> 0:02:44.320
<v Speaker 1>want to be able to continue to transact with their customers.

0:02:44.560 --> 0:02:47.840
<v Speaker 1>They want to be able to leverage the data and

0:02:47.919 --> 0:02:52.000
<v Speaker 1>owned their customer data. And uh, you know, technologies like

0:02:52.160 --> 0:02:56.920
<v Speaker 1>sandbox commerce allow for growing brands, and retailers should do

0:02:56.960 --> 0:03:01.359
<v Speaker 1>that in the same way that large brands of retailers

0:03:01.400 --> 0:03:04.440
<v Speaker 1>that you might find a Norwich frum um even markets

0:03:04.440 --> 0:03:06.639
<v Speaker 1>in the such and the like. So yeah, that's a

0:03:06.720 --> 0:03:09.040
<v Speaker 1>future retail as a broad answer, but we can we

0:03:09.080 --> 0:03:11.639
<v Speaker 1>can dive. Yeah, and we'll go deeper because I think

0:03:11.680 --> 0:03:14.480
<v Speaker 1>so much about like transactions is one thing. So if

0:03:14.520 --> 0:03:17.320
<v Speaker 1>you've got the Shopify account, you've got Woo commerce popping,

0:03:17.960 --> 0:03:20.120
<v Speaker 1>or you know, you're using any of these platforms, like

0:03:20.160 --> 0:03:22.720
<v Speaker 1>getting the transaction is one thing, but so many of

0:03:22.760 --> 0:03:27.720
<v Speaker 1>our potentially specifically black entrepreneurs, those startups, Um, they're shipping

0:03:27.760 --> 0:03:29.880
<v Speaker 1>from their living room. You know, they're printing you know

0:03:30.160 --> 0:03:33.639
<v Speaker 1>uh ups labels and boxing up out of their garage. Um.

0:03:33.720 --> 0:03:36.760
<v Speaker 1>So when you think about the transactions being in one bucket,

0:03:37.040 --> 0:03:40.760
<v Speaker 1>how do we also manage our deliverables? Because you got

0:03:40.800 --> 0:03:42.440
<v Speaker 1>my money, now, I want to know where my stuff

0:03:42.480 --> 0:03:45.680
<v Speaker 1>is at. Yes, yeah, I mean tools like ship station

0:03:45.760 --> 0:03:49.360
<v Speaker 1>shipping easy. Um. A couple of these budget visas are

0:03:49.360 --> 0:03:54.080
<v Speaker 1>fulfillment solutions that really enhance the fulfillment process, allowing you

0:03:54.120 --> 0:03:58.800
<v Speaker 1>to really take five you know, um um more control

0:03:59.000 --> 0:04:03.040
<v Speaker 1>over the moment process. You know, tools like Sandbox Commerce

0:04:03.080 --> 0:04:08.280
<v Speaker 1>again allowing you to inform customers about using push notifications

0:04:08.360 --> 0:04:11.120
<v Speaker 1>about the status of the product that you shipped from

0:04:11.160 --> 0:04:13.440
<v Speaker 1>your new mobile app that would have cost you a

0:04:13.520 --> 0:04:15.600
<v Speaker 1>hundred thousand dollars to build last year, but you're paying

0:04:15.600 --> 0:04:17.560
<v Speaker 1>a hundred dollars a month to build a mobile app

0:04:17.640 --> 0:04:21.680
<v Speaker 1>using our technology. And you know, solutions like that really

0:04:21.720 --> 0:04:25.720
<v Speaker 1>democratized access to technology like ours for people who are

0:04:26.360 --> 0:04:29.719
<v Speaker 1>frankly shipping products in their living room. I kind of

0:04:29.760 --> 0:04:31.760
<v Speaker 1>imagine what your answer might be to this, But I'm

0:04:31.800 --> 0:04:35.719
<v Speaker 1>interested in, like the inception of the idea here because um,

0:04:35.800 --> 0:04:39.719
<v Speaker 1>so many black businesses get left behind technologically just because

0:04:39.720 --> 0:04:41.680
<v Speaker 1>we can't keep up, you know. We you know, we

0:04:41.720 --> 0:04:45.000
<v Speaker 1>talked about the funding that goes to black owned businesses,

0:04:45.880 --> 0:04:49.680
<v Speaker 1>huge disparity there. Um, And then you think about that.

0:04:49.760 --> 0:04:51.880
<v Speaker 1>There was an SBA study that came out I think

0:04:51.920 --> 0:04:54.000
<v Speaker 1>there's the last time they did. It was like and

0:04:54.000 --> 0:04:57.600
<v Speaker 1>they said of black owned businesses, and well, my ethnic

0:04:57.640 --> 0:05:02.760
<v Speaker 1>minority owned businesses are in the by the industries for revenue,

0:05:03.080 --> 0:05:06.800
<v Speaker 1>so we over index on like dry cleaners and long

0:05:06.880 --> 0:05:11.360
<v Speaker 1>care services, in car washes, in et cetera. The p

0:05:11.640 --> 0:05:14.840
<v Speaker 1>of our businesses are in these bottom of categories for

0:05:15.040 --> 0:05:18.719
<v Speaker 1>sales revenue. Talk about like the mission, Like what was

0:05:18.760 --> 0:05:21.919
<v Speaker 1>the idea? Because I imagine what the mission was is

0:05:21.920 --> 0:05:24.440
<v Speaker 1>to help us do better business. But like what, I'm

0:05:24.320 --> 0:05:26.440
<v Speaker 1>not happy that you said, you know, this is a

0:05:26.480 --> 0:05:28.720
<v Speaker 1>problem I want to help solve, to help, you know,

0:05:29.000 --> 0:05:34.440
<v Speaker 1>give some balance to black owned businesses. Right, And that's

0:05:34.440 --> 0:05:37.840
<v Speaker 1>a great question. And I'll tell you I went from

0:05:37.839 --> 0:05:40.839
<v Speaker 1>being a software engineer at Walmart was my first job

0:05:40.839 --> 0:05:44.760
<v Speaker 1>out of school, um lockeed martin living in Doha, Qatar

0:05:45.080 --> 0:05:47.760
<v Speaker 1>was my second job at of school, and then Booze, Allen,

0:05:47.800 --> 0:05:51.160
<v Speaker 1>Hamilton's and d C And for each of those customer companies,

0:05:51.160 --> 0:05:54.800
<v Speaker 1>that were a lot of things that a lot of

0:05:56.800 --> 0:06:00.120
<v Speaker 1>a lot of shared attributes that I picked up on

0:06:00.160 --> 0:06:04.040
<v Speaker 1>the way that helped inform my decision to start Sandbox Commerce.

0:06:05.040 --> 0:06:10.160
<v Speaker 1>Before you know, the bridge between corporate working as an

0:06:10.160 --> 0:06:14.880
<v Speaker 1>engineering individual contributor at those companies to starting Sandbox Commerce

0:06:15.360 --> 0:06:18.080
<v Speaker 1>included a step in between where I started my first company,

0:06:18.440 --> 0:06:22.440
<v Speaker 1>an agency called Launch Partner, and Launch Partner the motto

0:06:22.560 --> 0:06:25.000
<v Speaker 1>there still is if it takes longer than eight weeks

0:06:25.040 --> 0:06:27.240
<v Speaker 1>to build, it's probably not an m v P. And

0:06:27.320 --> 0:06:30.760
<v Speaker 1>so today we I think built eight five m v

0:06:30.839 --> 0:06:34.400
<v Speaker 1>p s and they're still cooking. I'm no longer involved

0:06:34.400 --> 0:06:37.240
<v Speaker 1>in the day to day, but I'm the whole owner

0:06:37.279 --> 0:06:41.560
<v Speaker 1>of the company. Super super excited about that whole Another conversation.

0:06:42.200 --> 0:06:46.599
<v Speaker 1>But UM, in my experience building and growing Launch Partner,

0:06:46.920 --> 0:06:49.640
<v Speaker 1>one of the first things that I noticed that UM

0:06:49.720 --> 0:06:52.520
<v Speaker 1>we that I needed was a team. And I think

0:06:52.920 --> 0:06:55.440
<v Speaker 1>one of the answers to that question is that a

0:06:55.480 --> 0:06:59.400
<v Speaker 1>lot of UM black owned businesses, in many cases not

0:06:59.440 --> 0:07:01.840
<v Speaker 1>speaking I don't want to speak too broadly, but they

0:07:01.920 --> 0:07:04.320
<v Speaker 1>lack a team. You've got to build coalitions. You've got

0:07:04.320 --> 0:07:07.920
<v Speaker 1>to be able to convince people that you know you

0:07:07.920 --> 0:07:11.640
<v Speaker 1>you're you want to solve a bigger problem than yourself. UM,

0:07:11.680 --> 0:07:15.800
<v Speaker 1>and I think that's number one. UM. But where I

0:07:15.880 --> 0:07:18.800
<v Speaker 1>learned that we may be onto something bigger, there may

0:07:18.800 --> 0:07:22.520
<v Speaker 1>be a big opportunity and helping early stage and growing

0:07:22.560 --> 0:07:26.400
<v Speaker 1>brands and retailers build mobile apps using technology was when

0:07:26.440 --> 0:07:31.560
<v Speaker 1>we were approached by not not just one, but multiple, um,

0:07:31.600 --> 0:07:37.120
<v Speaker 1>you know, diverse lead retailers expressing interested interest in building

0:07:37.120 --> 0:07:40.360
<v Speaker 1>a mobile app for their brand and at launch partner

0:07:40.400 --> 0:07:43.360
<v Speaker 1>wearing my consultant hat and really kind of it would

0:07:43.400 --> 0:07:46.760
<v Speaker 1>cost them fifty and usually on average around a hundred

0:07:46.720 --> 0:07:50.000
<v Speaker 1>and twenty dollars to launch a mobile app. And in

0:07:51.160 --> 0:07:55.920
<v Speaker 1>that sounds foolish because there should be technology that allows

0:07:56.560 --> 0:08:01.560
<v Speaker 1>you know, a growing, aspirational you brandon retailer to operate

0:08:01.640 --> 0:08:04.760
<v Speaker 1>and take advantage of data, taking advantage of push notifications,

0:08:05.080 --> 0:08:10.280
<v Speaker 1>taking advantage of curbside pickup technology that the larger brands

0:08:10.280 --> 0:08:13.440
<v Speaker 1>are crushing it with. UM, they should be able to

0:08:13.480 --> 0:08:16.640
<v Speaker 1>do that as well. And so enter sandbox commerce that

0:08:16.680 --> 0:08:21.360
<v Speaker 1>started this really ugly, really clunky, embarrassing, really UM no

0:08:21.520 --> 0:08:24.200
<v Speaker 1>code mobile app builder before no code was a hashtag

0:08:24.240 --> 0:08:28.360
<v Speaker 1>before have those conversations hashtag. We started, we built out

0:08:28.400 --> 0:08:30.720
<v Speaker 1>an m VP. I think it was ten weeks if

0:08:30.720 --> 0:08:33.880
<v Speaker 1>I'm being honest. We built out something that demonstrated the capability,

0:08:34.360 --> 0:08:36.480
<v Speaker 1>and ever since then have just been iterating on that.

0:08:37.360 --> 0:08:41.559
<v Speaker 1>And so the inception was, you know, we started sand

0:08:41.559 --> 0:08:44.720
<v Speaker 1>Box to help those to help democratize access. You've heard

0:08:44.760 --> 0:08:47.760
<v Speaker 1>that a lot, but it's true access to the technology

0:08:47.800 --> 0:08:54.240
<v Speaker 1>that helps retailers um Specifically for this conversation, diverse lead founders,

0:08:54.240 --> 0:08:57.719
<v Speaker 1>black founders reached our audience and actually provide a lot

0:08:57.720 --> 0:09:02.559
<v Speaker 1>of the services that large your brands and retailer's leverage. Yeah,

0:09:02.640 --> 0:09:04.160
<v Speaker 1>you touched on a few things that I want to

0:09:04.200 --> 0:09:06.080
<v Speaker 1>come back to, but I want to continue setting the

0:09:06.080 --> 0:09:09.280
<v Speaker 1>stage here because the story is so interesting, and you know,

0:09:09.360 --> 0:09:14.040
<v Speaker 1>you talked about democratizing you know, the competitive landscape for

0:09:14.200 --> 0:09:18.000
<v Speaker 1>retail right for for ethnic lead, my black lead you

0:09:18.040 --> 0:09:21.520
<v Speaker 1>know companies and retailers. But there's also you know in

0:09:21.559 --> 0:09:25.079
<v Speaker 1>your in your startup story, like what plays out in

0:09:25.120 --> 0:09:28.280
<v Speaker 1>so many black lead companies, like a funding you know,

0:09:28.400 --> 0:09:31.400
<v Speaker 1>issue with just trying to get going yourself. So you've

0:09:31.440 --> 0:09:33.360
<v Speaker 1>got this great product, but how do you get it

0:09:33.840 --> 0:09:37.000
<v Speaker 1>capitalized to get to market? And so let's talk about

0:09:37.280 --> 0:09:39.240
<v Speaker 1>just because I want to jump on this before we

0:09:39.280 --> 0:09:44.160
<v Speaker 1>get too far into um the sandbox, let's talk about

0:09:44.160 --> 0:09:48.240
<v Speaker 1>black freelancers. Because you took your skills and said, you

0:09:48.280 --> 0:09:51.040
<v Speaker 1>know what, I'm building this startup. Let me go hustle

0:09:51.080 --> 0:09:53.640
<v Speaker 1>my skills elsewhere to continue paying for this startup. Let's

0:09:53.640 --> 0:09:57.600
<v Speaker 1>talk about, Yeah, if I told you that I had

0:09:57.600 --> 0:09:59.240
<v Speaker 1>five jobs, do you think I was telling the truth

0:09:59.320 --> 0:10:03.640
<v Speaker 1>or life? I've five dub and it's not even. It's

0:10:03.640 --> 0:10:05.600
<v Speaker 1>not it's not even, it's not even fake. It's real.

0:10:05.760 --> 0:10:09.720
<v Speaker 1>So effectively, there was a point along this journey and

0:10:09.720 --> 0:10:11.720
<v Speaker 1>shout out to my day one We have some awesome

0:10:11.800 --> 0:10:14.080
<v Speaker 1>Day one investors. UM. I don't want to call him

0:10:14.080 --> 0:10:15.560
<v Speaker 1>out because they may get blown up, but do we

0:10:15.600 --> 0:10:17.400
<v Speaker 1>have there are people who get it and who saw

0:10:17.440 --> 0:10:22.240
<v Speaker 1>the vision early on, a very diverse collection of former

0:10:22.280 --> 0:10:25.360
<v Speaker 1>founders and industry experts who are like, oh, this guy

0:10:25.720 --> 0:10:29.040
<v Speaker 1>building this company. We went in and shout out to

0:10:29.080 --> 0:10:32.960
<v Speaker 1>all those people that came in early um and um. Yeah,

0:10:33.080 --> 0:10:36.600
<v Speaker 1>and so we raised an angel round, uh, just over

0:10:36.679 --> 0:10:39.520
<v Speaker 1>seven hundred thousand, not including what I put in myself.

0:10:40.559 --> 0:10:43.080
<v Speaker 1>And it didn't happen. The problem is is for many

0:10:43.160 --> 0:10:46.120
<v Speaker 1>diverse founders, that seven hundred thousand doesn't come in right away.

0:10:46.600 --> 0:10:49.120
<v Speaker 1>That seven hundred thousand came over a period of three

0:10:49.200 --> 0:10:52.960
<v Speaker 1>to four years. And when you think about raising funding

0:10:53.000 --> 0:10:56.040
<v Speaker 1>and you think about piecing together you know, seven hundred

0:10:56.080 --> 0:10:59.240
<v Speaker 1>thousand dollars and you're getting sixty five thousand dollars or

0:10:59.800 --> 0:11:01.920
<v Speaker 1>eight thousand dollars in a year, it's more. It feels

0:11:01.960 --> 0:11:07.240
<v Speaker 1>more like a um salary of any more than an

0:11:07.280 --> 0:11:11.679
<v Speaker 1>investment in the company. But again not discounting those investments.

0:11:11.720 --> 0:11:13.400
<v Speaker 1>But in order to really swing for the fences, you

0:11:13.440 --> 0:11:16.160
<v Speaker 1>have to be like our competitor who in half that

0:11:16.240 --> 0:11:20.080
<v Speaker 1>time raised twenty million dollars with with showing a lot less.

0:11:20.120 --> 0:11:23.000
<v Speaker 1>And so you said it. You know, most many black

0:11:23.000 --> 0:11:25.760
<v Speaker 1>founders don't get the funding that our counterparts were a

0:11:25.760 --> 0:11:28.959
<v Speaker 1>white kid, right and so um, there was a period

0:11:29.040 --> 0:11:32.160
<v Speaker 1>where I realized, after just you know, bumping running into

0:11:32.160 --> 0:11:36.040
<v Speaker 1>the same wall over and over again, that um, in

0:11:36.160 --> 0:11:38.760
<v Speaker 1>order for me to be successful, in large in part

0:11:38.800 --> 0:11:41.200
<v Speaker 1>for a lot of black founders to be successful, we

0:11:41.320 --> 0:11:43.200
<v Speaker 1>can't follow the route that they teach you in the

0:11:43.520 --> 0:11:46.680
<v Speaker 1>NBA school or in you know tech Stars or some

0:11:46.720 --> 0:11:49.440
<v Speaker 1>of the some of the other accelerators that say, if

0:11:49.440 --> 0:11:52.760
<v Speaker 1>you just call a hundred people, you know, a certain

0:11:52.800 --> 0:11:56.480
<v Speaker 1>percent of those people will write checks and if you

0:11:56.480 --> 0:11:58.640
<v Speaker 1>you know, write your pitch date, your pitch deck in

0:11:58.640 --> 0:12:01.920
<v Speaker 1>this specific manner, it's going to happen. Most of my

0:12:02.080 --> 0:12:05.040
<v Speaker 1>most of my peers who I break bread with multiple

0:12:05.040 --> 0:12:07.480
<v Speaker 1>times a week, we talked about this. They all agree

0:12:07.600 --> 0:12:10.920
<v Speaker 1>that we have to take a nonconventional approach to fundraising,

0:12:10.920 --> 0:12:15.240
<v Speaker 1>whether that's making more phone calls or writing memos, memorandums.

0:12:15.240 --> 0:12:16.600
<v Speaker 1>I know that a lot of my peers have done.

0:12:16.600 --> 0:12:19.200
<v Speaker 1>That was just a very kind of bleeding edge approach

0:12:19.240 --> 0:12:23.000
<v Speaker 1>to fundraising today. For me, I found that after uh,

0:12:23.080 --> 0:12:25.320
<v Speaker 1>you know, speaking to the next level of investors, these

0:12:25.360 --> 0:12:31.120
<v Speaker 1>institutional investors that said uh no to me with more traction,

0:12:31.160 --> 0:12:34.440
<v Speaker 1>more revenue, more experience, and then so said yes with

0:12:34.480 --> 0:12:37.040
<v Speaker 1>twenty million dollars in funding to my competitor, I said, Okay,

0:12:37.040 --> 0:12:38.640
<v Speaker 1>we gotta do some difference. So what did I do?

0:12:39.040 --> 0:12:43.599
<v Speaker 1>I started, I created a upwork account, and I started freelancing,

0:12:44.360 --> 0:12:47.000
<v Speaker 1>and within twelve months, I'm not going to put it

0:12:47.040 --> 0:12:50.000
<v Speaker 1>on the record what kind of monthly income I was

0:12:50.040 --> 0:12:53.800
<v Speaker 1>pulling in towards the end of twenty just end of

0:12:53.840 --> 0:12:57.240
<v Speaker 1>this last year, because I started in I started Sterling

0:12:57.280 --> 0:13:00.120
<v Speaker 1>Smith dot dev is my website where I based the

0:13:00.280 --> 0:13:03.839
<v Speaker 1>highlighted what I'm good at as an engineer, and had

0:13:03.880 --> 0:13:05.560
<v Speaker 1>a call to action if you want to if you

0:13:05.600 --> 0:13:08.600
<v Speaker 1>want to work with me, visit Sterling Smith dot dev

0:13:09.080 --> 0:13:11.719
<v Speaker 1>and you can work with me. And over time I

0:13:11.800 --> 0:13:14.640
<v Speaker 1>created an upwork account that I I initially had to

0:13:14.720 --> 0:13:20.200
<v Speaker 1>use a white person's photograph to start winning bids, okay,

0:13:20.280 --> 0:13:23.040
<v Speaker 1>and then after and then they may be eventually validate

0:13:23.080 --> 0:13:26.160
<v Speaker 1>my idea using a picture, etcetera. But by that point

0:13:26.160 --> 0:13:30.640
<v Speaker 1>I had five stars and was doing five figures a

0:13:30.720 --> 0:13:34.360
<v Speaker 1>month in and side projects and some of them were

0:13:34.360 --> 0:13:37.840
<v Speaker 1>fractional cto roles, other were others were engineering roles. But

0:13:38.280 --> 0:13:41.440
<v Speaker 1>towards the end of last year closed out dinner. Last

0:13:41.480 --> 0:13:45.440
<v Speaker 1>year was about working actively on about six projects, all

0:13:45.480 --> 0:13:49.520
<v Speaker 1>in the tech space. UM and ended up going on

0:13:49.600 --> 0:13:54.680
<v Speaker 1>full time with with a company that said, Sterling, we

0:13:54.840 --> 0:13:56.920
<v Speaker 1>just want you to keep doing what you're doing. You

0:13:56.960 --> 0:14:01.000
<v Speaker 1>can keep your job for the time being. You can.

0:14:01.120 --> 0:14:03.840
<v Speaker 1>Here's here's one person you know, here's an equity in

0:14:03.880 --> 0:14:08.760
<v Speaker 1>the company. UM and here's unlimited vacation while you continue

0:14:08.760 --> 0:14:13.400
<v Speaker 1>to work, you know, uh deliver um, you know with

0:14:13.480 --> 0:14:16.200
<v Speaker 1>this company. But between that and the other businesses that

0:14:16.240 --> 0:14:20.520
<v Speaker 1>I own. Literally, at one point in time, I was

0:14:20.560 --> 0:14:24.200
<v Speaker 1>working on fire projects at once um and so that's

0:14:24.240 --> 0:14:26.400
<v Speaker 1>what it's taken to really fund the company. So, inner

0:14:26.440 --> 0:14:30.640
<v Speaker 1>Black freelancer, to to your point, Inner black freelancer, I said, hey,

0:14:30.640 --> 0:14:34.280
<v Speaker 1>why aren't more diverse founders doing this, Because there is

0:14:34.320 --> 0:14:37.480
<v Speaker 1>a way to self fund your business um when you

0:14:37.640 --> 0:14:40.440
<v Speaker 1>are faced with the reality like I was, and many

0:14:40.480 --> 0:14:43.280
<v Speaker 1>of my peers are that the funding is either gonna come,

0:14:43.280 --> 0:14:45.480
<v Speaker 1>it's gonna take a lot longer to get it, or

0:14:46.080 --> 0:14:48.840
<v Speaker 1>it's not gonna come at all in some cases. So

0:14:49.200 --> 0:14:50.920
<v Speaker 1>do for self and let's go out there and get

0:14:50.920 --> 0:14:52.800
<v Speaker 1>it ourselves, and let's let's break bread with each other.

0:14:52.840 --> 0:14:56.800
<v Speaker 1>And so that's where black freelancer Um started. And it's

0:14:56.840 --> 0:15:00.280
<v Speaker 1>just it's it's it's a project that really encourages, uh,

0:15:00.320 --> 0:15:03.280
<v Speaker 1>you know, it's up work for black freelancers. Many people

0:15:03.560 --> 0:15:05.520
<v Speaker 1>that I've worked with over the last year and along

0:15:05.520 --> 0:15:08.080
<v Speaker 1>the way said where can I find more black freelancers?

0:15:08.120 --> 0:15:11.640
<v Speaker 1>We want diverse teams, but they don't really want diverse teams. Well,

0:15:11.760 --> 0:15:14.520
<v Speaker 1>if you're really looking looking for diverse teams, remember black

0:15:14.520 --> 0:15:16.720
<v Speaker 1>freelancer dot com. You can go and find you can

0:15:16.800 --> 0:15:20.080
<v Speaker 1>choose from a list of over twelve hundred black freelancers

0:15:20.120 --> 0:15:22.920
<v Speaker 1>across the spectrum. And that's only been the past three

0:15:22.960 --> 0:15:25.600
<v Speaker 1>months that it's been the beata's been live. So that's

0:15:25.600 --> 0:15:29.040
<v Speaker 1>where black Freelancer came about. Yeah, so I hear you saying,

0:15:29.120 --> 0:15:32.480
<v Speaker 1>you know, you had better technology than your counterpart who

0:15:32.560 --> 0:15:37.320
<v Speaker 1>raised you know, twenty times, you know, essentially what you

0:15:37.360 --> 0:15:39.440
<v Speaker 1>were able to raise twenty times plus. I mean it's

0:15:39.480 --> 0:15:42.400
<v Speaker 1>more than that. Um. But but tech supposed to be

0:15:42.440 --> 0:15:47.640
<v Speaker 1>a meritocracy. Silica valleys supposed to be a meritocracy. No, right, right,

0:15:47.840 --> 0:15:51.440
<v Speaker 1>what is it that's happening here? No, No, I'm with

0:15:51.520 --> 0:15:55.360
<v Speaker 1>you know, so I'm gonna I'm gonna bit um. You know.

0:15:56.520 --> 0:16:00.880
<v Speaker 1>The reality is is that you know, I m in

0:16:01.040 --> 0:16:04.120
<v Speaker 1>the in the earliest stages, my competitor race two or

0:16:04.120 --> 0:16:09.920
<v Speaker 1>three million dollars without a product show. So so it's

0:16:10.120 --> 0:16:12.320
<v Speaker 1>it's and we had a product to show. Again, we

0:16:12.320 --> 0:16:15.000
<v Speaker 1>were running about six months earlier than them. Uh, they

0:16:15.000 --> 0:16:18.240
<v Speaker 1>came about, they rolled out and by the way, the

0:16:18.240 --> 0:16:21.720
<v Speaker 1>CEO of that company signed up for my product to

0:16:21.760 --> 0:16:25.080
<v Speaker 1>snoop around before he even wrote anything, and we knew

0:16:25.080 --> 0:16:27.000
<v Speaker 1>it we had and I called him up and because

0:16:27.000 --> 0:16:29.200
<v Speaker 1>I was like, this is kind of fishy, and those

0:16:29.240 --> 0:16:31.080
<v Speaker 1>are the days where I was calling every new customer

0:16:31.560 --> 0:16:34.120
<v Speaker 1>and uh, I called him up and he told me

0:16:34.160 --> 0:16:36.840
<v Speaker 1>his name and and I found out who he was,

0:16:36.960 --> 0:16:41.720
<v Speaker 1>and I was like, okay, well, you know, let's let's

0:16:41.760 --> 0:16:43.120
<v Speaker 1>just continue to do or do. And of course we

0:16:43.200 --> 0:16:45.120
<v Speaker 1>locked it down and restricted things more after that. But

0:16:45.280 --> 0:16:48.920
<v Speaker 1>the long story short is that it's this game is

0:16:48.960 --> 0:16:51.960
<v Speaker 1>not fair. It's not gonna be fair. That's that can't

0:16:51.960 --> 0:16:54.360
<v Speaker 1>be a reason why we don't succeed. Um. So that's

0:16:54.400 --> 0:16:59.720
<v Speaker 1>that's this, you know. Uh so Silicon Valley UM is

0:17:00.720 --> 0:17:03.880
<v Speaker 1>uh definitely not a meritocracy. I think it's it's safe

0:17:03.880 --> 0:17:08.040
<v Speaker 1>to say that. So I want to talk about low

0:17:08.080 --> 0:17:11.040
<v Speaker 1>code and no code. Let's start with no code first. UM.

0:17:11.119 --> 0:17:15.040
<v Speaker 1>You know, you hear this phrase, this hashtag you know

0:17:15.400 --> 0:17:18.879
<v Speaker 1>no code, and which is effectively saying to folks, you know,

0:17:19.000 --> 0:17:21.119
<v Speaker 1>you can build an app getting the App store, getting

0:17:21.240 --> 0:17:25.320
<v Speaker 1>iTunes app Store, get in Google Play wherever, and not

0:17:25.400 --> 0:17:28.159
<v Speaker 1>have to write code. Is is it really no do

0:17:28.200 --> 0:17:30.160
<v Speaker 1>I still have to know CSS. Do I still don't

0:17:30.160 --> 0:17:34.159
<v Speaker 1>have to know HTML? Or is it really dragging you

0:17:34.359 --> 0:17:39.440
<v Speaker 1>dragging around buttons and dropping them into where you want them? Great? No,

0:17:39.600 --> 0:17:42.919
<v Speaker 1>that's a great question. And the short answer is with

0:17:43.000 --> 0:17:48.000
<v Speaker 1>Sandbox Commerce, it is a no code solution, no code

0:17:48.040 --> 0:17:51.000
<v Speaker 1>which means that you can sign up and drag and

0:17:51.080 --> 0:17:54.200
<v Speaker 1>drop your way to building an app that's launched to

0:17:54.240 --> 0:17:56.960
<v Speaker 1>both app stores um and you can you can build

0:17:56.960 --> 0:18:01.680
<v Speaker 1>out that app using r interface within thirty minutes UM.

0:18:01.760 --> 0:18:04.560
<v Speaker 1>Usually it takes about a week or two for the

0:18:04.560 --> 0:18:07.760
<v Speaker 1>app stores to approve it. But you're not doing that.

0:18:08.119 --> 0:18:11.680
<v Speaker 1>Our client success team at Sandbox Commerce is doing that

0:18:12.320 --> 0:18:17.879
<v Speaker 1>now um at um tools using tools like web flow

0:18:18.359 --> 0:18:21.879
<v Speaker 1>and Bubble, and there are a handful of others that

0:18:21.920 --> 0:18:23.960
<v Speaker 1>are crushing it right now. I think web blows on

0:18:23.960 --> 0:18:25.920
<v Speaker 1>on track to be a billion dollar company if it's

0:18:25.960 --> 0:18:30.200
<v Speaker 1>not already UM now. They're, in my opinion, considered low

0:18:30.240 --> 0:18:34.119
<v Speaker 1>code solutions. UM. So there's a degree of dragging and dropping.

0:18:34.160 --> 0:18:37.880
<v Speaker 1>But to really fine tune UM the solution, you you'll

0:18:37.880 --> 0:18:39.560
<v Speaker 1>need to know a little bit of CSS and Java

0:18:39.600 --> 0:18:44.440
<v Speaker 1>script and or Java script um. Uh. And but one

0:18:44.440 --> 0:18:47.440
<v Speaker 1>thing that I can talk that I admire about web

0:18:47.480 --> 0:18:51.639
<v Speaker 1>Flow is that what also makes them successful for less

0:18:51.680 --> 0:18:54.560
<v Speaker 1>technical um users of the platform is they have a

0:18:54.840 --> 0:18:59.640
<v Speaker 1>ridiculously rich resource library of videos and they I think

0:18:59.640 --> 0:19:01.600
<v Speaker 1>they have some called web Flow universities to where if

0:19:01.760 --> 0:19:04.560
<v Speaker 1>if you're non technical even and you're trying, you you

0:19:04.600 --> 0:19:08.280
<v Speaker 1>have the time and energy to spin up on you know,

0:19:09.320 --> 0:19:12.000
<v Speaker 1>without having a computer SCE degree, you can modify the

0:19:12.080 --> 0:19:15.919
<v Speaker 1>user experience by using the resources they have And frankly

0:19:15.920 --> 0:19:17.560
<v Speaker 1>that's where we want to be and that's where we

0:19:17.600 --> 0:19:21.520
<v Speaker 1>plan on being with with sandbox Commerce, but low code

0:19:21.520 --> 0:19:23.840
<v Speaker 1>and no code. The differences is that with no code,

0:19:24.119 --> 0:19:27.680
<v Speaker 1>the promises you can build complex technology without running a

0:19:27.720 --> 0:19:30.480
<v Speaker 1>line of code. Check out Sandbox Commerce. If you're a

0:19:30.520 --> 0:19:34.600
<v Speaker 1>retailer uses sandbo uh shopifier big commerce, you can you

0:19:34.640 --> 0:19:38.359
<v Speaker 1>can prove me wrong if if you like. But web

0:19:38.359 --> 0:19:41.000
<v Speaker 1>Flow is a tool, is a low code solution that

0:19:41.080 --> 0:19:44.040
<v Speaker 1>allows you to to do that as well. So you've got

0:19:44.240 --> 0:19:49.320
<v Speaker 1>you know, retailers with physical locations who have had to

0:19:49.359 --> 0:19:52.879
<v Speaker 1>iterate two years ago, they say a decade ago to

0:19:52.920 --> 0:19:56.200
<v Speaker 1>build websites, or maybe two decades ago now to build websites,

0:19:56.560 --> 0:19:59.400
<v Speaker 1>and then they had to have an app. And now

0:19:59.440 --> 0:20:02.400
<v Speaker 1>you've got so, and now you've got people selling directly

0:20:02.520 --> 0:20:05.000
<v Speaker 1>via Instagram, like and Lesten, I just want to run

0:20:05.040 --> 0:20:06.800
<v Speaker 1>my business. I just want to sell my t shirts.

0:20:06.840 --> 0:20:09.359
<v Speaker 1>I just want to sell you know, my eyelashes whatever like,

0:20:09.400 --> 0:20:11.520
<v Speaker 1>whatever you like. I just want to sell my stuff. Like,

0:20:12.400 --> 0:20:15.199
<v Speaker 1>where should I be focusing my attention if I'm not,

0:20:15.320 --> 0:20:16.959
<v Speaker 1>If I don't want to, this is the next thing.

0:20:17.080 --> 0:20:19.119
<v Speaker 1>I gotta go do that because you just told me

0:20:19.240 --> 0:20:21.720
<v Speaker 1>a year ago I had to have an app. Now

0:20:21.920 --> 0:20:26.280
<v Speaker 1>now you're telling me I gotta have my Instagram store popping. Yes,

0:20:26.960 --> 0:20:30.400
<v Speaker 1>So I mean I think that you start with the fundamentals.

0:20:30.440 --> 0:20:33.560
<v Speaker 1>You start, you know where you are, and you look

0:20:33.600 --> 0:20:36.080
<v Speaker 1>at the resources to include time that you have at

0:20:36.080 --> 0:20:38.879
<v Speaker 1>your disposal, and you do the best that you can

0:20:38.960 --> 0:20:42.560
<v Speaker 1>at that, and then you try. You measure everything. You

0:20:42.640 --> 0:20:47.920
<v Speaker 1>measure engagement, you measure responses, you measure shales. Um. You know,

0:20:48.160 --> 0:20:50.760
<v Speaker 1>UM Sandbox Commerce were having a tool in data right

0:20:50.760 --> 0:20:55.840
<v Speaker 1>now called Sandbox Social to help bring your shoppable Instagram

0:20:55.880 --> 0:20:59.320
<v Speaker 1>outside of Instagram and and incorporate tag damages and blog

0:20:59.359 --> 0:21:02.200
<v Speaker 1>posts and things like that. That is for the more

0:21:02.240 --> 0:21:06.240
<v Speaker 1>advanced and kind of the more mature business or influencer,

0:21:06.680 --> 0:21:08.879
<v Speaker 1>you know, if you're looking to sell t shirt your hats,

0:21:09.280 --> 0:21:11.800
<v Speaker 1>you should. I would I would advocate first that you

0:21:11.880 --> 0:21:14.280
<v Speaker 1>use a tool like Shopify or big commerce to build

0:21:14.280 --> 0:21:16.720
<v Speaker 1>out a website, because you you really need to have

0:21:17.119 --> 0:21:22.000
<v Speaker 1>a website so that you're not getting UM taken advantage

0:21:22.000 --> 0:21:25.920
<v Speaker 1>of by the fees that tools like Amazon my charge UM. Right,

0:21:26.480 --> 0:21:28.720
<v Speaker 1>So I would start with a website, and I would

0:21:28.760 --> 0:21:32.040
<v Speaker 1>make that the best representation of what you're selling. And

0:21:32.080 --> 0:21:36.240
<v Speaker 1>then once you are firmly established UM and you're you've

0:21:36.240 --> 0:21:39.480
<v Speaker 1>proven out the potential of the website, then you begin

0:21:39.520 --> 0:21:40.959
<v Speaker 1>to keep your head on the swivel and look at

0:21:41.000 --> 0:21:44.440
<v Speaker 1>other opportunities to you know, double down. But don't don't.

0:21:44.520 --> 0:21:47.080
<v Speaker 1>It doesn't need to be that complicated UM as far

0:21:47.200 --> 0:21:52.360
<v Speaker 1>as UM, you know, doing everything at once. Now, when

0:21:52.359 --> 0:21:54.199
<v Speaker 1>it's time to build an app, you should certainly look

0:21:54.200 --> 0:21:57.200
<v Speaker 1>at sandbox commerce because you're gonna save a lot of time,

0:21:57.640 --> 0:21:59.520
<v Speaker 1>a lot of money, and you're also going to keep

0:21:59.520 --> 0:22:02.160
<v Speaker 1>the money to community and so all for all these reasons,

0:22:02.200 --> 0:22:05.080
<v Speaker 1>it's a no brainer to your sandbox commers UM. And

0:22:05.119 --> 0:22:07.359
<v Speaker 1>there are other tools that can provide you the list

0:22:07.359 --> 0:22:10.080
<v Speaker 1>offline well of tools that you that you may want

0:22:10.080 --> 0:22:12.639
<v Speaker 1>to also keep in mind to share with you some

0:22:12.720 --> 0:22:15.080
<v Speaker 1>of your guests later on future episode. Well, let's do

0:22:15.119 --> 0:22:17.120
<v Speaker 1>that now, because I wanted to talk about, like, what

0:22:17.160 --> 0:22:20.080
<v Speaker 1>are some let's say, I just I don't want to

0:22:20.080 --> 0:22:22.520
<v Speaker 1>be the biggest you know, I don't want to be

0:22:22.600 --> 0:22:24.600
<v Speaker 1>an engineer, but I want to learn how to run

0:22:24.640 --> 0:22:29.359
<v Speaker 1>my retail store better. Right, and so other than sand box,

0:22:29.400 --> 0:22:32.159
<v Speaker 1>which we are getting educated on here, what are some

0:22:32.280 --> 0:22:36.400
<v Speaker 1>other tools software and the other things that you know about,

0:22:36.440 --> 0:22:39.160
<v Speaker 1>particularly black owned. You know, if you've got upset which

0:22:39.160 --> 0:22:44.919
<v Speaker 1>I'll throw, will go ahead through in there shout out yes, yes, um,

0:22:45.160 --> 0:22:48.680
<v Speaker 1>so you've got that. Just talk about other tools that

0:22:48.760 --> 0:22:52.679
<v Speaker 1>helped me as a black owned entrepreneur running a lifestyle company.

0:22:52.720 --> 0:22:56.199
<v Speaker 1>Maybe I'm running barbershop or you know, I've got my

0:22:56.240 --> 0:23:00.280
<v Speaker 1>T shirt, you know, business popping. What are some other

0:23:00.359 --> 0:23:02.879
<v Speaker 1>tools I need to be aware of to help me

0:23:03.000 --> 0:23:07.760
<v Speaker 1>scale my operation and run it more efficiently? Likewise, yes, yes,

0:23:07.800 --> 0:23:10.000
<v Speaker 1>and I'm trying to this. I'm just pulling up a

0:23:10.040 --> 0:23:15.480
<v Speaker 1>few but um yeah, so there is there is uh Claibio.

0:23:16.200 --> 0:23:19.000
<v Speaker 1>Now Claibio is not black owned, but in my opinion,

0:23:19.280 --> 0:23:22.920
<v Speaker 1>it's one of the best tools to help you prioritize

0:23:22.960 --> 0:23:27.040
<v Speaker 1>engagement with with your brand, and so I would certainly

0:23:27.080 --> 0:23:29.359
<v Speaker 1>say that Claibio is a tool when it comes to

0:23:30.000 --> 0:23:34.280
<v Speaker 1>you know, email marketing and sitting, sitting and engaging with

0:23:34.359 --> 0:23:38.520
<v Speaker 1>the shoppers that that are engaging with your brand. I

0:23:38.520 --> 0:23:40.760
<v Speaker 1>would certainly say that you should you look at you

0:23:40.800 --> 0:23:46.119
<v Speaker 1>look at cladio. UM the now List, which was recently

0:23:46.160 --> 0:23:53.439
<v Speaker 1>acquired by um Revolt Media, one of pits um Uh companies.

0:23:53.960 --> 0:23:56.800
<v Speaker 1>Uh there they were. I don't know the name of

0:23:56.800 --> 0:23:59.520
<v Speaker 1>the new company that bought them, but um Kadija over

0:23:59.560 --> 0:24:04.080
<v Speaker 1>there is um pure Gold and she's innovative and apparently

0:24:04.480 --> 0:24:07.360
<v Speaker 1>got the attention of Revolting and pub Dady, So she's

0:24:07.359 --> 0:24:11.280
<v Speaker 1>got you know, she's she's she's smarter than me as

0:24:11.320 --> 0:24:14.080
<v Speaker 1>far as that's concerned. But but I would definitely say

0:24:14.119 --> 0:24:15.800
<v Speaker 1>that the NIH list is if you want to list

0:24:15.840 --> 0:24:20.479
<v Speaker 1>your product and and be included in a list of

0:24:20.680 --> 0:24:23.360
<v Speaker 1>products that is being exposed to other people who are

0:24:23.359 --> 0:24:25.440
<v Speaker 1>conscious and want to keep the money in the community,

0:24:25.680 --> 0:24:29.600
<v Speaker 1>I would certainly suggest that you um list your product

0:24:29.640 --> 0:24:33.480
<v Speaker 1>and the knowledge because it's an instant it's instant eyeballs

0:24:33.480 --> 0:24:36.680
<v Speaker 1>and instant attention to what you're up to. People understand

0:24:36.880 --> 0:24:39.800
<v Speaker 1>because just just for clarity, is the Nile List in

0:24:40.080 --> 0:24:42.520
<v Speaker 1>I L E. Because it sounds like we're saying now,

0:24:42.560 --> 0:24:44.840
<v Speaker 1>so that's want to make people know it's the Nile

0:24:45.119 --> 0:24:49.200
<v Speaker 1>correct and L yes, it is the Nile List. And

0:24:49.240 --> 0:24:54.200
<v Speaker 1>the name of the the acquiring company UM is called

0:24:54.400 --> 0:25:01.280
<v Speaker 1>shop Circulate UM. And so check Instagram. That's as there

0:25:01.320 --> 0:25:04.320
<v Speaker 1>you are, there you are, and so you know, any

0:25:04.320 --> 0:25:06.920
<v Speaker 1>connects there would be would be welcome. But I definitely

0:25:06.920 --> 0:25:09.440
<v Speaker 1>think that's another company that that you should be looking

0:25:09.440 --> 0:25:13.119
<v Speaker 1>at listening your products in other tools. A competitor to

0:25:14.040 --> 0:25:17.080
<v Speaker 1>Claibio is gonna be mail champ UM. I would consider

0:25:17.560 --> 0:25:21.640
<v Speaker 1>Claibio mail Champ. Now we talked about shoppable Instagram. It's

0:25:21.760 --> 0:25:23.480
<v Speaker 1>is if you want to be if you want to

0:25:23.480 --> 0:25:26.520
<v Speaker 1>sell products, if you're a retail you want to sell products,

0:25:26.560 --> 0:25:31.480
<v Speaker 1>obviously the first the first choice in them. The ideal

0:25:31.680 --> 0:25:34.680
<v Speaker 1>location that customers purchase your product from is your web

0:25:34.720 --> 0:25:37.440
<v Speaker 1>page or your mobile app because you retain as much

0:25:37.960 --> 0:25:43.320
<v Speaker 1>of the uh much as much of the profit from

0:25:43.320 --> 0:25:45.639
<v Speaker 1>the sale if you own if it's they're shopping on

0:25:45.720 --> 0:25:49.360
<v Speaker 1>your property. But you should also you know, highlight products

0:25:49.359 --> 0:25:52.199
<v Speaker 1>on shopple Instagram. You can all tag images so that

0:25:52.240 --> 0:25:56.240
<v Speaker 1>people can purchase a product while they're shopping their grid. UM,

0:25:56.280 --> 0:25:59.880
<v Speaker 1>I think that's important. And U and you know there's

0:26:00.280 --> 0:26:02.400
<v Speaker 1>you know, Google analytics, and I can talk all day

0:26:02.400 --> 0:26:06.320
<v Speaker 1>about different types of integration partners that you know, growing

0:26:06.359 --> 0:26:08.480
<v Speaker 1>reteller should use, but those are the first that come

0:26:08.520 --> 0:26:12.720
<v Speaker 1>to mind. And so obviously COVID has had a really

0:26:12.760 --> 0:26:16.200
<v Speaker 1>big impact on e commerce and retail as a whole,

0:26:16.680 --> 0:26:20.080
<v Speaker 1>UM e commerce being a section of e commerce sector

0:26:20.119 --> 0:26:23.440
<v Speaker 1>of IT. I should say, UM, what trends have you

0:26:23.560 --> 0:26:29.800
<v Speaker 1>noticed UM are changed forever because of COVID and ones

0:26:29.840 --> 0:26:34.560
<v Speaker 1>that particularly black entrepreneurs who are working to sell online

0:26:35.280 --> 0:26:37.879
<v Speaker 1>can get positioned for if they not, if they haven't

0:26:37.920 --> 0:26:39.720
<v Speaker 1>already missed a boat, like, what can we do to

0:26:39.760 --> 0:26:43.399
<v Speaker 1>take advantage of this moment? So prior that's a good question.

0:26:43.400 --> 0:26:47.359
<v Speaker 1>Prior to prior to COVID, there was like a slow

0:26:47.440 --> 0:26:52.639
<v Speaker 1>trend toward UM shopping and engagement on mobile phones and

0:26:53.080 --> 0:26:57.560
<v Speaker 1>frankly UM toward them and towards the in sectionally the

0:26:57.600 --> 0:27:02.399
<v Speaker 1>beginning the early days of Sandbox, UH, the need for

0:27:03.160 --> 0:27:07.960
<v Speaker 1>mobile a mobile app for retailers UM was not as pronounced.

0:27:09.119 --> 0:27:11.320
<v Speaker 1>I remember talking to early investments They're like, why do

0:27:11.400 --> 0:27:14.280
<v Speaker 1>retailers need mobile apps? And that was a cool thing

0:27:14.320 --> 0:27:16.520
<v Speaker 1>to say in a meeting Like that was like all

0:27:16.640 --> 0:27:19.320
<v Speaker 1>they would laugh at me in meetings, say retailers don't

0:27:19.320 --> 0:27:21.959
<v Speaker 1>need mobile apps. And and I would point to trends

0:27:22.000 --> 0:27:26.159
<v Speaker 1>that showed that. UM. I point to trends that showed

0:27:26.200 --> 0:27:32.959
<v Speaker 1>that the percentage of Google Analytics traffic what M for

0:27:32.960 --> 0:27:36.320
<v Speaker 1>for retailers was increasing month over month and year over

0:27:36.480 --> 0:27:40.520
<v Speaker 1>year UM in the browser and UH and in some

0:27:40.640 --> 0:27:45.320
<v Speaker 1>time and the not too distant future, you know, retailers

0:27:45.359 --> 0:27:48.280
<v Speaker 1>would see and notice that they need to provide better

0:27:48.520 --> 0:27:53.679
<v Speaker 1>services and more optimized mobile solutions for consumers to shop

0:27:54.280 --> 0:27:57.639
<v Speaker 1>on devices. And then came COVID, and I'll say, and

0:27:57.680 --> 0:27:59.480
<v Speaker 1>I think that all of my peers in the space

0:27:59.480 --> 0:28:04.320
<v Speaker 1>you have built to are growing technology platforms that are

0:28:04.440 --> 0:28:07.320
<v Speaker 1>used by retailers can attest to this as well, that

0:28:08.040 --> 0:28:12.199
<v Speaker 1>retailers will acknowledge today that they need mobile applications in

0:28:12.280 --> 0:28:15.679
<v Speaker 1>order to be successful. UM. And the percentage of retailers

0:28:15.720 --> 0:28:19.879
<v Speaker 1>that say they need mobile applications has accelerated over the

0:28:20.480 --> 0:28:24.640
<v Speaker 1>more than ten years, over the last one year, that's

0:28:24.640 --> 0:28:28.960
<v Speaker 1>so so UM. Every retailer at the beginning of COVID.

0:28:29.359 --> 0:28:32.040
<v Speaker 1>Almost in every retailer express the need to having a

0:28:32.080 --> 0:28:34.560
<v Speaker 1>mobile application to either help with curves that pick up,

0:28:34.840 --> 0:28:37.879
<v Speaker 1>which we revolutionized as I mentioned earlier, or to help

0:28:37.920 --> 0:28:43.040
<v Speaker 1>with providing you know, delivery um and you know, engaging

0:28:43.080 --> 0:28:45.200
<v Speaker 1>with customers of the safe distance and in the future.

0:28:45.280 --> 0:28:49.240
<v Speaker 1>What we learned is that consumers have also gotten used

0:28:49.240 --> 0:28:52.400
<v Speaker 1>to using technologies to transact even more so, like I'll

0:28:52.440 --> 0:28:56.640
<v Speaker 1>tell you, I use my Apple Watch, um almost exclusively

0:28:56.720 --> 0:28:59.120
<v Speaker 1>to make a purchase when I got a coffee shop

0:28:59.240 --> 0:29:03.040
<v Speaker 1>or even um, you know, a Lilly Limit or that

0:29:03.080 --> 0:29:06.080
<v Speaker 1>type of store, I use my Apple Watch. I don't

0:29:06.080 --> 0:29:08.320
<v Speaker 1>hand up my credit card anymore. These are trends that

0:29:08.360 --> 0:29:12.600
<v Speaker 1>will never change. Um uh. And I think that things

0:29:12.640 --> 0:29:15.960
<v Speaker 1>like that will You'll see that the more information will

0:29:16.000 --> 0:29:19.520
<v Speaker 1>be will will be released I think toward the end

0:29:19.520 --> 0:29:22.040
<v Speaker 1>of the year kind of capturing some of the data

0:29:22.040 --> 0:29:24.320
<v Speaker 1>that we've learned about the trends that are occurring in

0:29:24.320 --> 0:29:27.680
<v Speaker 1>the industry. But I think that a preference to using

0:29:27.720 --> 0:29:30.960
<v Speaker 1>technology to transact will be one of the things that

0:29:31.080 --> 0:29:35.160
<v Speaker 1>the bears out. So um, I love that you brought

0:29:35.280 --> 0:29:37.440
<v Speaker 1>up that you know, all these retailers are saying, you

0:29:37.440 --> 0:29:42.240
<v Speaker 1>know or experts quote unquote, we're saying retailers don't need apps,

0:29:42.320 --> 0:29:44.920
<v Speaker 1>which you've obviously found to not be the case. They

0:29:44.960 --> 0:29:48.560
<v Speaker 1>do need apps, right, So now you've got us with apps.

0:29:48.800 --> 0:29:51.320
<v Speaker 1>Will you got will Lucas is app you know for

0:29:51.440 --> 0:29:55.120
<v Speaker 1>will Lucas t shirts right right? How give people to

0:29:55.160 --> 0:29:57.840
<v Speaker 1>download this app? Now? Because now, because there's so many

0:29:57.880 --> 0:30:02.240
<v Speaker 1>people who have apps, particularly the retailers who've spent a

0:30:02.240 --> 0:30:06.200
<v Speaker 1>bunch of money probably not using your stuff now using

0:30:06.240 --> 0:30:08.960
<v Speaker 1>Sandbox which they should have used, but spend a bunch

0:30:09.000 --> 0:30:11.440
<v Speaker 1>of money getting these apps done. But now they've got

0:30:11.440 --> 0:30:13.680
<v Speaker 1>to get the word out about go download my app?

0:30:13.880 --> 0:30:17.840
<v Speaker 1>So how does that happen? Yeah? Now? And I would, um,

0:30:18.520 --> 0:30:20.600
<v Speaker 1>you should look at some of our customers Shift Style House,

0:30:20.640 --> 0:30:24.920
<v Speaker 1>black owned female brand, her Treasure Boutique out of Atlanta,

0:30:25.200 --> 0:30:30.760
<v Speaker 1>black female, um uh awesome brand that it's leveraging Sandbox

0:30:30.800 --> 0:30:35.480
<v Speaker 1>commerce to promote their app. They're gonna have, um, I

0:30:35.560 --> 0:30:40.520
<v Speaker 1>think more more um accurate, real time and and uh

0:30:40.720 --> 0:30:43.280
<v Speaker 1>first person type of feedback to support you that to

0:30:43.800 --> 0:30:47.320
<v Speaker 1>share with you. But based on you know, from the

0:30:47.360 --> 0:30:53.160
<v Speaker 1>app uh platform provider's perspective. Here's what I'll say to that,

0:30:54.240 --> 0:30:58.600
<v Speaker 1>a UM if you're just selling T shirts, then at

0:30:58.600 --> 0:31:00.800
<v Speaker 1>that stage I would not necess sssarily have an app

0:31:00.840 --> 0:31:08.280
<v Speaker 1>to sell T shirts. Yeah. So so I hate to

0:31:08.280 --> 0:31:10.800
<v Speaker 1>bush bubble there, but I think there will be a

0:31:10.840 --> 0:31:12.960
<v Speaker 1>point in which you know, once you have an apparel

0:31:13.040 --> 0:31:16.920
<v Speaker 1>line mobile application, right, So, I think that right sizing

0:31:16.960 --> 0:31:21.040
<v Speaker 1>and right sizing the problem with the with the particular

0:31:21.080 --> 0:31:22.920
<v Speaker 1>audience is going to be important. I don't think that

0:31:22.960 --> 0:31:25.400
<v Speaker 1>everyone needs a mobile app, but I think that perhaps

0:31:26.000 --> 0:31:29.440
<v Speaker 1>will will Lucas Black Tech create money. We can work

0:31:29.480 --> 0:31:32.760
<v Speaker 1>together to expand expand of expanded product line, and we

0:31:32.800 --> 0:31:35.520
<v Speaker 1>can get him a mobile app for you. But but

0:31:35.560 --> 0:31:38.720
<v Speaker 1>what I'll say is that even once you have the

0:31:38.800 --> 0:31:41.520
<v Speaker 1>mobile app, the mobile app is not meant for everyone, Like,

0:31:41.560 --> 0:31:44.880
<v Speaker 1>we're not building mobile apps for every one of your

0:31:44.920 --> 0:31:47.200
<v Speaker 1>customers to use. Well, what I'll say to that is

0:31:47.200 --> 0:31:50.520
<v Speaker 1>that we're building mobile apps for the of your customers

0:31:50.520 --> 0:31:54.240
<v Speaker 1>that generate the eight percent of your revenue, those customer loyalists.

0:31:54.560 --> 0:31:56.920
<v Speaker 1>In other words, are mobile apps are not for the

0:31:56.920 --> 0:31:59.880
<v Speaker 1>window shopper, not for the person's walking to them all

0:32:00.600 --> 0:32:03.239
<v Speaker 1>isn't really into the brand or doesn't know who doesn't know?

0:32:03.320 --> 0:32:07.760
<v Speaker 1>Who will Lucas dot Com Shop will Lucas dot com

0:32:07.880 --> 0:32:10.040
<v Speaker 1>is it's for the people that that cut for you.

0:32:10.080 --> 0:32:12.680
<v Speaker 1>They know exactly who you are. They know when you're new,

0:32:12.720 --> 0:32:16.120
<v Speaker 1>when you're new, um, you know, products are launching and

0:32:16.160 --> 0:32:17.880
<v Speaker 1>they want to be the first to get it right

0:32:18.160 --> 0:32:21.280
<v Speaker 1>and so and typically that's your most loyal customer, that's

0:32:21.280 --> 0:32:23.480
<v Speaker 1>spending the most money with you. That's you the mobile

0:32:23.520 --> 0:32:27.160
<v Speaker 1>apption for And so it's really knowing who your audience

0:32:27.240 --> 0:32:29.840
<v Speaker 1>is and then catering to your audience and providing them

0:32:29.840 --> 0:32:33.880
<v Speaker 1>with the easiest way to transact with you legit. I

0:32:33.880 --> 0:32:37.640
<v Speaker 1>love that. I love that answer is for who generate

0:32:39.240 --> 0:32:41.160
<v Speaker 1>of the revenue. It is not for the one I love.

0:32:41.200 --> 0:32:43.520
<v Speaker 1>I love that answer, and it's Will Lucas's Will Lucas

0:32:43.520 --> 0:32:45.480
<v Speaker 1>dot co. By the way, for anybody trying to find

0:32:45.480 --> 0:32:50.880
<v Speaker 1>me on Lucas. Okay, well we get we can set

0:32:50.960 --> 0:32:53.000
<v Speaker 1>up the shop, we can set that shops subjoins shop

0:32:53.040 --> 0:32:55.440
<v Speaker 1>dot Will Lucas dot co, e t H dot E

0:32:55.560 --> 0:32:57.600
<v Speaker 1>t H. So you can start accepting that a theory.

0:32:58.040 --> 0:32:59.880
<v Speaker 1>You're gonna have me. I'm gonna have you another episode.

0:32:59.880 --> 0:33:02.520
<v Speaker 1>We gotta talk about this. We have to talk about

0:33:03.000 --> 0:33:07.280
<v Speaker 1>transacting and with crypto. So we just gave me an idea. Okay,

0:33:07.320 --> 0:33:08.840
<v Speaker 1>all right, we'll have you back. We'll have you back.

0:33:09.040 --> 0:33:10.680
<v Speaker 1>You did touch on this, and I think this is

0:33:10.720 --> 0:33:13.240
<v Speaker 1>so important for the time that we live in and

0:33:13.320 --> 0:33:18.400
<v Speaker 1>this data, all right, and we too often don't particularly

0:33:18.440 --> 0:33:21.320
<v Speaker 1>black business, not all of us really large, but too

0:33:21.360 --> 0:33:25.400
<v Speaker 1>many of us who are in business don't know enough

0:33:26.040 --> 0:33:30.520
<v Speaker 1>about the metrics of our business, our customer profiles, the

0:33:30.920 --> 0:33:33.760
<v Speaker 1>you know, those those metrics, those key performances indicate that

0:33:33.800 --> 0:33:36.200
<v Speaker 1>we don't know enough. We don't know how to pull

0:33:36.240 --> 0:33:40.200
<v Speaker 1>that data out of our transactions and our business operations,

0:33:40.280 --> 0:33:43.160
<v Speaker 1>and we don't know enough about our customers. So those

0:33:43.160 --> 0:33:45.640
<v Speaker 1>people who do pull the trigger on the shop, on

0:33:45.720 --> 0:33:48.560
<v Speaker 1>the on the buy button, we don't know enough too

0:33:48.560 --> 0:33:51.920
<v Speaker 1>many of us. Um, what are some simple things we

0:33:52.000 --> 0:33:55.440
<v Speaker 1>can do? So, if you were to give homework today,

0:33:55.440 --> 0:33:58.680
<v Speaker 1>what would you say everybody with an e commerce a

0:33:58.720 --> 0:34:02.440
<v Speaker 1>web store, Um, what are some easy things they can

0:34:02.480 --> 0:34:06.600
<v Speaker 1>do to start to understand, start to gather that data

0:34:07.040 --> 0:34:11.680
<v Speaker 1>and help translate that data. Yes, okay, let's go. So

0:34:12.120 --> 0:34:16.440
<v Speaker 1>I would start with ensuring you have Google Analytics installed,

0:34:16.520 --> 0:34:18.919
<v Speaker 1>which is on your e commerce store. It's free, free,

0:34:19.719 --> 0:34:22.240
<v Speaker 1>and um, it's low code. You just need to copy

0:34:22.280 --> 0:34:26.040
<v Speaker 1>and pastes snippet into your Shopify or big commerce back

0:34:26.080 --> 0:34:28.319
<v Speaker 1>in if you go to Google, when you set up

0:34:28.320 --> 0:34:30.920
<v Speaker 1>Google Analytics, they will provide you with a snippet to

0:34:31.040 --> 0:34:33.240
<v Speaker 1>copy and paste. And what that does is it tracks

0:34:33.719 --> 0:34:38.640
<v Speaker 1>anonymously tracks each of the users that is traversing your

0:34:38.680 --> 0:34:44.520
<v Speaker 1>website UM. From there, I would install another set, a

0:34:44.520 --> 0:34:48.000
<v Speaker 1>tool called hot jar, And what hot jar does is

0:34:48.040 --> 0:34:52.200
<v Speaker 1>it allows you to UM it it didn't effectively records

0:34:52.200 --> 0:34:56.360
<v Speaker 1>a video of how customers engage with your website, allowing

0:34:56.400 --> 0:34:59.040
<v Speaker 1>you to see specifically what they look at, how much

0:34:59.040 --> 0:35:01.840
<v Speaker 1>time they spent on every page of your website, what

0:35:01.920 --> 0:35:04.360
<v Speaker 1>they're passing by, what they're focusing on, and it shows

0:35:04.360 --> 0:35:08.760
<v Speaker 1>like a tracing image or line of the customer's journey

0:35:08.880 --> 0:35:12.800
<v Speaker 1>and provide some more anonymous data about the customer UM.

0:35:12.840 --> 0:35:15.600
<v Speaker 1>And then I would look at potentially using a tool

0:35:15.680 --> 0:35:21.400
<v Speaker 1>like intercom UM to track user information UM. Intercom is

0:35:21.400 --> 0:35:23.840
<v Speaker 1>a tool that lets you actually install a chat bubble

0:35:24.080 --> 0:35:28.400
<v Speaker 1>that captures lead data, UM and user data so that

0:35:28.440 --> 0:35:31.200
<v Speaker 1>you can not only know who your customers are, but

0:35:31.280 --> 0:35:34.319
<v Speaker 1>engage with them in real time on your website UM.

0:35:34.400 --> 0:35:36.640
<v Speaker 1>Once you scale up and you feel like you've got

0:35:36.920 --> 0:35:40.239
<v Speaker 1>um your legs underneath you. From a again, again, from

0:35:40.239 --> 0:35:46.080
<v Speaker 1>a web standpoint, I would ultimately install sandbox commerce. I'll

0:35:46.080 --> 0:35:49.400
<v Speaker 1>tell you why. I'm going full circle with this because

0:35:50.680 --> 0:35:54.400
<v Speaker 1>the larger brands and retailers learned this a long time ago. Um.

0:35:54.440 --> 0:35:57.120
<v Speaker 1>But what what What sandbox commerce is really doing for

0:35:57.120 --> 0:36:00.160
<v Speaker 1>growing brands and retailers is helping them better understand who

0:36:00.200 --> 0:36:03.920
<v Speaker 1>their customers are and allowing them to more strategically engage

0:36:03.920 --> 0:36:08.040
<v Speaker 1>with their shoppers. So it's a It's a little known

0:36:08.120 --> 0:36:12.759
<v Speaker 1>fact that a customer who engages with a brand on

0:36:12.760 --> 0:36:16.680
<v Speaker 1>a mobile phone using a mobile app shares more data

0:36:17.160 --> 0:36:20.840
<v Speaker 1>with the retailer than if the customer actually went to

0:36:20.880 --> 0:36:24.120
<v Speaker 1>the to the physical store to shop. There are so

0:36:24.239 --> 0:36:30.680
<v Speaker 1>many attributes that are shared, everything from your location, your demographic,

0:36:30.719 --> 0:36:32.640
<v Speaker 1>your name, what you looked at, what you have in

0:36:32.640 --> 0:36:35.880
<v Speaker 1>your shopping card. And being able to tie all that

0:36:35.960 --> 0:36:39.399
<v Speaker 1>data together so that the brand and retailer you, as

0:36:39.400 --> 0:36:44.000
<v Speaker 1>a shop owner, can correlate that information and engage with

0:36:44.200 --> 0:36:46.799
<v Speaker 1>the shopper in a in a manner that you are

0:36:46.840 --> 0:36:50.319
<v Speaker 1>actually adding value to the shopping experience is invaluable and

0:36:50.440 --> 0:37:06.600
<v Speaker 1>ultimately will lead to increased revenue. Black Tech Green Money

0:37:06.680 --> 0:37:08.840
<v Speaker 1>to production of Black of the Afro Tech in the

0:37:08.880 --> 0:37:12.000
<v Speaker 1>Black Effect Podcast Network and i Heeart Media and it's

0:37:12.040 --> 0:37:15.880
<v Speaker 1>produced by Morgan Dabon and me Will Lucas, with additional

0:37:15.920 --> 0:37:19.680
<v Speaker 1>production support by Love Beach You, Raven near Bard. Special

0:37:19.719 --> 0:37:21.919
<v Speaker 1>thank you to Michael Davis since the carsa von Jan

0:37:22.120 --> 0:37:24.520
<v Speaker 1>you know like the Wine. Yes, that's his real name.

0:37:25.640 --> 0:37:27.719
<v Speaker 1>Learn more about my guests and other tech disruptors that

0:37:27.800 --> 0:37:31.720
<v Speaker 1>innovators at afro tech dot com. We're also on YouTube

0:37:31.719 --> 0:37:35.399
<v Speaker 1>if you're interested in the video interviews. Enjoying Black Tech

0:37:35.440 --> 0:37:38.400
<v Speaker 1>Green Money, leave us a five star rating on iTunes.

0:37:39.880 --> 0:37:42.719
<v Speaker 1>Go get your money, Peace and love