1 00:00:00,320 --> 00:00:14,360 Speaker 1: The Academy Award for Best Picture. Ron Ananian and I 2 00:00:14,520 --> 00:00:16,560 Speaker 1: walk around to the open side of the garage door 3 00:00:16,560 --> 00:00:18,439 Speaker 1: and can I help you? And he says, hey, Mr, 4 00:00:18,880 --> 00:00:21,479 Speaker 1: can you put some mirror in my tire? Okay, yeah, 5 00:00:21,520 --> 00:00:23,040 Speaker 1: come on in, kid. You know I just turned off 6 00:00:23,079 --> 00:00:25,400 Speaker 1: the compress room puting my tools. But you know what's 7 00:00:25,440 --> 00:00:27,880 Speaker 1: What'll this take? Five minutes? How hard could it be? Right? 8 00:00:28,320 --> 00:00:32,800 Speaker 1: I'm sorry, there's there's a mistake, the Car Doctor. You 9 00:00:32,800 --> 00:00:34,680 Speaker 1: guys one best picture is it's not a joke. I'm 10 00:00:34,680 --> 00:00:36,720 Speaker 1: afraid they read the wrong. Well, Mr, you gotta get 11 00:00:36,720 --> 00:00:38,400 Speaker 1: a pair of pliers. I trust my kid, I got 12 00:00:38,440 --> 00:00:40,280 Speaker 1: mechanics fingers. I can get that valve core out. We 13 00:00:40,280 --> 00:00:42,720 Speaker 1: don't need no plars, you know. Out it comes. Welcome 14 00:00:42,800 --> 00:00:45,920 Speaker 1: to the radio home of Ron and Nanian, the Car Doctor, 15 00:00:46,159 --> 00:00:50,400 Speaker 1: since this is where car owners the world overturned to 16 00:00:50,800 --> 00:00:55,040 Speaker 1: for their definitive opinion on automotive repair. If you're mechanics 17 00:00:55,080 --> 00:00:57,600 Speaker 1: giving you a busy signal, pick up the phone and 18 00:00:57,720 --> 00:01:01,000 Speaker 1: call in. The garage doors are open, but I am 19 00:01:01,040 --> 00:01:03,560 Speaker 1: here to take your calls at eight five five five six, 20 00:01:04,600 --> 00:01:11,000 Speaker 1: And now he running, Hey, come on in, start your 21 00:01:11,000 --> 00:01:13,360 Speaker 1: engines and hopefully they do, and if they don't stick 22 00:01:13,400 --> 00:01:15,400 Speaker 1: around running any in the car Doctor at your service 23 00:01:15,400 --> 00:01:18,800 Speaker 1: at five five zero nine zero zero, Come on down. 24 00:01:18,880 --> 00:01:20,920 Speaker 1: Let's get in the garage and let's get dirty and 25 00:01:20,920 --> 00:01:23,399 Speaker 1: talk about cars this next two hours eight five five 26 00:01:23,480 --> 00:01:26,000 Speaker 1: five six zero nine nine zero zero. Maybe we're not 27 00:01:26,000 --> 00:01:28,080 Speaker 1: gonna get dirty, you know, fixing cars today is not 28 00:01:28,160 --> 00:01:31,280 Speaker 1: necessarily the dirt under your fingernail, but sometimes the sweat 29 00:01:31,319 --> 00:01:33,440 Speaker 1: on your brow trying to sort out a computer problem 30 00:01:33,480 --> 00:01:36,720 Speaker 1: or something electronics or something somewhere in between. But in 31 00:01:36,760 --> 00:01:39,319 Speaker 1: any event, eight five five five six zero nine nine 32 00:01:39,400 --> 00:01:41,760 Speaker 1: zero zero the phone number. Join me ronning any in 33 00:01:41,760 --> 00:01:43,520 Speaker 1: the car doctor, and I'll share the past forty three 34 00:01:43,560 --> 00:01:46,880 Speaker 1: plus years of repairing cars with you up here on airs. 35 00:01:47,080 --> 00:01:49,320 Speaker 1: We've been up on air half of those forty throughout 36 00:01:50,000 --> 00:01:53,000 Speaker 1: twenty six years, so it's it's it's it's almost a 37 00:01:53,440 --> 00:01:55,800 Speaker 1: half the amount that been repairing cars. Maybe a little 38 00:01:55,800 --> 00:01:58,000 Speaker 1: bit longer, but in any event, here to help you 39 00:01:58,040 --> 00:02:00,120 Speaker 1: solve your problem, make you feel better about your car 40 00:02:00,160 --> 00:02:02,520 Speaker 1: and maybe your mechanic, and maybe make you feel more 41 00:02:02,520 --> 00:02:04,360 Speaker 1: comfortable about walking in the door. And that's really what 42 00:02:04,440 --> 00:02:07,240 Speaker 1: this radio show has been and always will be about. 43 00:02:07,520 --> 00:02:10,000 Speaker 1: There's a website Car Doctors show dot com. You can 44 00:02:10,040 --> 00:02:12,880 Speaker 1: stream this radio show there. Maybe you're doing it already, 45 00:02:12,919 --> 00:02:14,720 Speaker 1: but you can stream this radio show if you're in 46 00:02:14,720 --> 00:02:17,600 Speaker 1: a market that doesn't necessarily take it by terrestrial radio. 47 00:02:18,440 --> 00:02:20,480 Speaker 1: You can also get podcasting there. You can also get 48 00:02:20,480 --> 00:02:23,600 Speaker 1: podcasting and the usual suspect places. Tune in. I heart 49 00:02:23,680 --> 00:02:27,079 Speaker 1: iTunes and naturally we appreciate it when you click subscribe 50 00:02:27,560 --> 00:02:29,960 Speaker 1: and you're helping us as we try to help you, 51 00:02:30,000 --> 00:02:31,799 Speaker 1: because we can go back to our sponsors and say, hey, 52 00:02:31,840 --> 00:02:37,200 Speaker 1: look we now have seven so uh hopefully it's more 53 00:02:37,240 --> 00:02:42,040 Speaker 1: than that. But um, you get the idea. I was wondering, 54 00:02:42,520 --> 00:02:45,200 Speaker 1: you know, I have to comment about something. Last week. 55 00:02:45,240 --> 00:02:49,520 Speaker 1: We had a call or about break poll on a vehicle. 56 00:02:49,560 --> 00:02:51,880 Speaker 1: I remember the vehicle and I barely remember the call 57 00:02:51,919 --> 00:02:54,959 Speaker 1: at this point because I'm seven days later. And another 58 00:02:55,000 --> 00:02:58,679 Speaker 1: fifty cars went by under the under my nose. And 59 00:02:59,200 --> 00:03:00,840 Speaker 1: although if I thought of hard enough, I think it 60 00:03:00,880 --> 00:03:03,200 Speaker 1: was a Ford pickup truck. I could probably recall it 61 00:03:03,240 --> 00:03:07,160 Speaker 1: if I had to. And the problem was the vehicle 62 00:03:07,280 --> 00:03:10,720 Speaker 1: pulled when he stepped on the brake intermittently or they 63 00:03:11,080 --> 00:03:15,120 Speaker 1: locked up. Um, after ten fifteen minutes of driving. And 64 00:03:15,480 --> 00:03:18,040 Speaker 1: my explanation was, maybe this is a break hose problem. 65 00:03:18,080 --> 00:03:19,960 Speaker 1: And I went into a few other things, and I 66 00:03:20,000 --> 00:03:25,280 Speaker 1: received a couple of emails from listeners, more than a couple, well, 67 00:03:25,320 --> 00:03:28,400 Speaker 1: everybody talking about how their break hoses gave them a 68 00:03:28,400 --> 00:03:32,440 Speaker 1: similar problem because around the area of the clamp where 69 00:03:32,440 --> 00:03:35,360 Speaker 1: the clamp holds the rubber hose, it had rusted and 70 00:03:35,840 --> 00:03:39,200 Speaker 1: squeezed the hose shut over time, and it created that issue. 71 00:03:39,760 --> 00:03:44,720 Speaker 1: Absolutely positively correct, absolutely positively appreciate it. And I don't 72 00:03:44,760 --> 00:03:47,760 Speaker 1: want anybody to discount and say, hey, Ron, you know, 73 00:03:47,920 --> 00:03:52,240 Speaker 1: doesn't mention that maybe it's not important, absolutely important. Ron 74 00:03:52,320 --> 00:03:56,960 Speaker 1: has a flaw, all right that sometimes he doesn't you 75 00:03:57,000 --> 00:03:58,839 Speaker 1: know what, when you're up here doing radio on on 76 00:03:58,840 --> 00:04:00,880 Speaker 1: on a on a national net work show, you're you're 77 00:04:00,880 --> 00:04:04,080 Speaker 1: trying to get as much in the in the sixty minutes, 78 00:04:04,080 --> 00:04:06,160 Speaker 1: cut down to how many commercial breaks, and cut down 79 00:04:06,160 --> 00:04:08,520 Speaker 1: to how many billboards and how many times paying the sponsors, 80 00:04:08,520 --> 00:04:10,960 Speaker 1: and you're trying to get a lot out. I appreciate 81 00:04:11,000 --> 00:04:15,720 Speaker 1: it all. However, thinking like that, I was being critical 82 00:04:15,760 --> 00:04:19,040 Speaker 1: of myself this piste week, thinking it over and I'm saying, 83 00:04:19,200 --> 00:04:22,880 Speaker 1: maybe I'm missing the minutia. Maybe I'm missing the small stuff, 84 00:04:24,080 --> 00:04:27,320 Speaker 1: and I thought I would talk this hour's monologue. The 85 00:04:27,400 --> 00:04:31,960 Speaker 1: small Stuff had a Chevy Tahoe come into the shop 86 00:04:32,040 --> 00:04:34,760 Speaker 1: this week yesterday. As a matter of fact, Dwight's a 87 00:04:34,800 --> 00:04:38,359 Speaker 1: regular customer. He purchased this Tahoe from a local Chevy 88 00:04:38,400 --> 00:04:41,960 Speaker 1: dealer and it's coming off of warranty. And he proceeded 89 00:04:41,960 --> 00:04:44,320 Speaker 1: to tell me the story about the last time he 90 00:04:44,400 --> 00:04:48,120 Speaker 1: was in. They recommended power steering hoses, trans cooler hoses, 91 00:04:48,200 --> 00:04:52,360 Speaker 1: trans service at a wiper linkage problem, and a few 92 00:04:52,360 --> 00:04:56,000 Speaker 1: other odds and ends that totaled about three thousand dollars 93 00:04:56,000 --> 00:05:00,640 Speaker 1: in repairs. Dwight having been just purchased this used vehicle. 94 00:05:00,640 --> 00:05:02,760 Speaker 1: It was pre certified, and he bought the extended do 95 00:05:02,920 --> 00:05:06,400 Speaker 1: everything if if, if the if the lunar land Rover 96 00:05:06,480 --> 00:05:08,440 Speaker 1: falls off the moon and lands on top of his car, 97 00:05:08,480 --> 00:05:11,800 Speaker 1: He's covered warranty extension policy. And he turned to the 98 00:05:11,839 --> 00:05:15,640 Speaker 1: service writer and he said, but I have extended warranty 99 00:05:15,960 --> 00:05:18,400 Speaker 1: and it was really kind of amazing. He said that, 100 00:05:18,720 --> 00:05:21,080 Speaker 1: and I've heard this story. I know that this animal 101 00:05:21,080 --> 00:05:23,120 Speaker 1: exists out there. The oh, what you mean? This is 102 00:05:23,120 --> 00:05:27,200 Speaker 1: really not that serious conversation animal that guy. He said, Oh, 103 00:05:27,240 --> 00:05:29,320 Speaker 1: it's under extended warranty. Well, you know, maybe the para 104 00:05:29,400 --> 00:05:31,520 Speaker 1: steering hostes really aren't that bad, and the transquila lines 105 00:05:31,520 --> 00:05:33,279 Speaker 1: aren't leaking all that much, and the trans is okay, 106 00:05:33,320 --> 00:05:35,000 Speaker 1: it's good for now. Why don't you drive a little 107 00:05:35,040 --> 00:05:36,680 Speaker 1: bit longer and maybe we'll get to it the next time. 108 00:05:38,279 --> 00:05:40,440 Speaker 1: So Dwight ended up on my doorstep about a month 109 00:05:40,520 --> 00:05:42,520 Speaker 1: later because he said, you know, Ron, my my extended 110 00:05:42,560 --> 00:05:46,320 Speaker 1: warranty is going to run out this this uh this spring, 111 00:05:46,400 --> 00:05:48,760 Speaker 1: I think he said, at the end of March. And 112 00:05:48,920 --> 00:05:51,240 Speaker 1: you know, I really like your opinion. Is any of 113 00:05:51,240 --> 00:05:55,000 Speaker 1: this stuff serious? How serious is it? Or? As you 114 00:05:55,040 --> 00:05:57,159 Speaker 1: always say, am I falling into The guy needed to 115 00:05:57,160 --> 00:05:59,240 Speaker 1: buy new lawn furniture, so we needed to make commission 116 00:05:59,279 --> 00:06:00,800 Speaker 1: and jack up with the are really needed when it 117 00:06:00,800 --> 00:06:04,440 Speaker 1: didn't really need it at all. You know, Dwight, let's 118 00:06:04,480 --> 00:06:07,080 Speaker 1: take a look. Bring the car in. We go through 119 00:06:07,120 --> 00:06:10,200 Speaker 1: a formal checklist, and we looked the car over and 120 00:06:10,400 --> 00:06:13,680 Speaker 1: low and behold everything that they had written down the 121 00:06:13,760 --> 00:06:18,560 Speaker 1: car needed. So I thought it was kind of interesting 122 00:06:18,560 --> 00:06:21,799 Speaker 1: in that somebody in a service writer capacity to dealership 123 00:06:21,880 --> 00:06:24,480 Speaker 1: like this was able to actually tell the truth. Um, 124 00:06:24,560 --> 00:06:27,279 Speaker 1: not that they don't. But you know, repair shops only 125 00:06:27,279 --> 00:06:30,200 Speaker 1: as good as the people in the building and are goo. 126 00:06:30,279 --> 00:06:33,640 Speaker 1: Here's the point. So we you know, looked the car over, 127 00:06:33,680 --> 00:06:36,480 Speaker 1: did the checklist, and I showed everything to Dwight and explained, yeah, 128 00:06:36,480 --> 00:06:38,080 Speaker 1: the car and does need this, and it does need 129 00:06:38,120 --> 00:06:40,360 Speaker 1: power steering lines and these are leaking and that's leaking, 130 00:06:40,360 --> 00:06:42,320 Speaker 1: and all this stuff really has to get done. I 131 00:06:42,360 --> 00:06:44,240 Speaker 1: don't know if the trans service is going to be 132 00:06:44,240 --> 00:06:46,640 Speaker 1: covered under extended warranty. I haven't seen that one yet, 133 00:06:46,640 --> 00:06:48,839 Speaker 1: but you know, you seem to think it is. I'd 134 00:06:48,839 --> 00:06:50,479 Speaker 1: go back and talk to them at least raise a 135 00:06:50,480 --> 00:06:53,520 Speaker 1: little heck and just uh, I don't want to say 136 00:06:53,520 --> 00:06:55,080 Speaker 1: hell on radio. You know you want to raise a 137 00:06:55,120 --> 00:07:00,840 Speaker 1: little heck. And and when I got Tony woke up, 138 00:07:01,160 --> 00:07:05,560 Speaker 1: yes tone it said what hell? Thank you? So so 139 00:07:06,240 --> 00:07:07,600 Speaker 1: you know, I don't want to go back and raise 140 00:07:07,640 --> 00:07:13,400 Speaker 1: a little you know what and see what happens. And 141 00:07:13,440 --> 00:07:14,960 Speaker 1: then we got to the last part where we checked 142 00:07:14,960 --> 00:07:16,640 Speaker 1: the fluids. We always check the underhead fluids on a 143 00:07:16,720 --> 00:07:20,720 Speaker 1: checklist and ship the car out the door. Is there 144 00:07:20,720 --> 00:07:23,120 Speaker 1: supposed to be oil on a dipstick? Show of hands 145 00:07:23,400 --> 00:07:26,840 Speaker 1: is there supposed to be oil on a dipstick. Thumbs up, yes, right, yeah, 146 00:07:26,960 --> 00:07:30,920 Speaker 1: at least these two guys now, and there was none. 147 00:07:31,760 --> 00:07:34,040 Speaker 1: Brought Dwight back out. Dwight, come on back out. I 148 00:07:34,040 --> 00:07:36,200 Speaker 1: hope my insurance agents not listening because I brought somebody 149 00:07:36,240 --> 00:07:38,880 Speaker 1: out into the shop again. We broke another rule, another law. 150 00:07:39,400 --> 00:07:41,960 Speaker 1: And we put the dip stick in and pulled it 151 00:07:42,000 --> 00:07:44,920 Speaker 1: out and went and he said, isn't there supposed to 152 00:07:44,920 --> 00:07:46,840 Speaker 1: be oil on that? And I said, Ahi, you've been 153 00:07:46,840 --> 00:07:50,600 Speaker 1: paying attention these past twelve years, I can tell. So 154 00:07:50,880 --> 00:07:54,320 Speaker 1: we started to add oil and we put two quarts 155 00:07:54,320 --> 00:07:55,920 Speaker 1: of oil in the truck and we got it nice 156 00:07:55,960 --> 00:07:57,520 Speaker 1: into the mid range. So the truck was down two 157 00:07:57,560 --> 00:07:59,560 Speaker 1: quarts of oil. Now the question is where the oil go. 158 00:07:59,680 --> 00:08:03,480 Speaker 1: There's no oil leak. And Dwight said, well, when it 159 00:08:03,560 --> 00:08:05,480 Speaker 1: was there trying to get the service done on the 160 00:08:05,480 --> 00:08:07,520 Speaker 1: stuff that was under warranty, that the decided it wasn't 161 00:08:07,560 --> 00:08:13,040 Speaker 1: critical because it was under warranty. They didn't oil change 162 00:08:13,200 --> 00:08:15,480 Speaker 1: and they covered that too. Gee, let me see the bill. 163 00:08:16,040 --> 00:08:20,239 Speaker 1: I read the bill. Five quarts of oil to Chevy 164 00:08:20,240 --> 00:08:22,400 Speaker 1: Tahoe five point three. I want to guess how many 165 00:08:22,440 --> 00:08:26,520 Speaker 1: quarts of oil. It takes six and I knew that 166 00:08:26,600 --> 00:08:28,240 Speaker 1: right at the top of my head, and we verified it, 167 00:08:28,280 --> 00:08:30,960 Speaker 1: went into all Data. Thanks for the guys at All Data. 168 00:08:31,040 --> 00:08:33,000 Speaker 1: We um you know. We went into All Data and 169 00:08:33,080 --> 00:08:35,680 Speaker 1: printed out a nice copy of here's the spec six 170 00:08:35,760 --> 00:08:39,440 Speaker 1: quarts of oil. And then Dwight said, but how could 171 00:08:39,480 --> 00:08:40,839 Speaker 1: it be wrong? I said, how could they tell you 172 00:08:40,920 --> 00:08:42,959 Speaker 1: it needs something that's not under warranty and then find 173 00:08:42,960 --> 00:08:45,520 Speaker 1: out it's under warranty and all of a sudden it 174 00:08:45,559 --> 00:08:47,560 Speaker 1: doesn't need to be done. It's not that important, yet 175 00:08:47,559 --> 00:08:54,160 Speaker 1: it does. Here's the point. Common sense still prevails, all right, 176 00:08:55,080 --> 00:08:57,839 Speaker 1: And when you're getting back that invoice, when you get 177 00:08:57,880 --> 00:09:01,040 Speaker 1: back that repair order that they worked on your vehicle, 178 00:09:01,720 --> 00:09:06,319 Speaker 1: look at fluid quantities. I find fluid quantities are consistently wrong, 179 00:09:06,400 --> 00:09:08,600 Speaker 1: not just the dealers, but in a lot of repair shops. 180 00:09:09,160 --> 00:09:10,760 Speaker 1: And if you want to find out if the mechanic 181 00:09:10,920 --> 00:09:14,000 Speaker 1: is posing you, for lack of a better word to 182 00:09:14,000 --> 00:09:17,400 Speaker 1: put it, take a look at quantities. You know what, 183 00:09:18,120 --> 00:09:21,440 Speaker 1: They're not going to retire or get rich. But for example, 184 00:09:21,520 --> 00:09:24,760 Speaker 1: a computer generated invoice out of a dealership, a computer 185 00:09:24,840 --> 00:09:27,360 Speaker 1: generated invoice out of my shop. Every car has got 186 00:09:27,360 --> 00:09:30,959 Speaker 1: an oil quantity attached to it. We've got canned jobs 187 00:09:31,280 --> 00:09:34,200 Speaker 1: per se. It's it's a repetitive process. It's a repetitive repair. 188 00:09:34,600 --> 00:09:36,640 Speaker 1: We've got a canned job for just about every car 189 00:09:36,679 --> 00:09:39,160 Speaker 1: that rolls in the door with with the amount of 190 00:09:39,160 --> 00:09:41,560 Speaker 1: oil attached to it. And once in a blue moon, 191 00:09:41,640 --> 00:09:43,280 Speaker 1: I find something off by a half a court and 192 00:09:43,280 --> 00:09:46,800 Speaker 1: I'll correct it. But regardless, the guys in the shop 193 00:09:46,880 --> 00:09:49,680 Speaker 1: always fill the oil to the level. If if we 194 00:09:49,760 --> 00:09:53,440 Speaker 1: don't record six courts and we record five, but we 195 00:09:54,800 --> 00:09:58,320 Speaker 1: put six in the car, we're short changing ourselves. Is 196 00:09:58,320 --> 00:10:01,080 Speaker 1: your mechanic short changing you? And is it easy for 197 00:10:01,120 --> 00:10:03,720 Speaker 1: you to find out? And the easiest place would be 198 00:10:03,840 --> 00:10:06,320 Speaker 1: is you know, we start looking at fluid quantities, looking 199 00:10:06,400 --> 00:10:09,040 Speaker 1: the owner's manual in the back of owner every owner's manual, 200 00:10:09,080 --> 00:10:11,079 Speaker 1: that dusty book in the glove box that nobody ever 201 00:10:11,120 --> 00:10:13,600 Speaker 1: opens in the back of every owner's manual in every 202 00:10:13,640 --> 00:10:15,920 Speaker 1: car sold in the continental United States a new car, 203 00:10:16,000 --> 00:10:19,480 Speaker 1: and generally they used cars, you know, within reason, unless 204 00:10:19,480 --> 00:10:22,480 Speaker 1: it's been lost, which is a whole another conversation that 205 00:10:22,520 --> 00:10:25,480 Speaker 1: you're gonna find quantities and capacities in there, and you 206 00:10:25,480 --> 00:10:28,360 Speaker 1: can find out. Hey, he put in eight quarts and 207 00:10:28,400 --> 00:10:30,400 Speaker 1: the book says it only takes five. What's up with that? 208 00:10:31,400 --> 00:10:34,360 Speaker 1: So just is your mechanic short changing? You want to 209 00:10:34,360 --> 00:10:37,600 Speaker 1: find out? Well, put him on the spot and uh 210 00:10:37,880 --> 00:10:39,720 Speaker 1: see if he's got the correct amount of fluids in 211 00:10:39,720 --> 00:10:41,520 Speaker 1: the vehicle, because if they can't get the correct amount 212 00:10:41,559 --> 00:10:44,400 Speaker 1: of fluids, then maybe they can't do a lot of 213 00:10:44,400 --> 00:10:49,360 Speaker 1: things correctly. Just saying eight five five zero nine zero zero, 214 00:10:49,400 --> 00:10:51,040 Speaker 1: I am running any in the car, doctor, I see 215 00:10:51,040 --> 00:10:52,920 Speaker 1: the phones are lit up and backed up. We're gonna 216 00:10:52,960 --> 00:10:54,640 Speaker 1: pull over and take a pause, and when we return, 217 00:10:54,720 --> 00:11:06,600 Speaker 1: kick the garage doors wide open, stay tuned, welcome back. 218 00:11:06,640 --> 00:11:08,480 Speaker 1: We're nating the car. Doccer at the helm here eight 219 00:11:08,480 --> 00:11:11,120 Speaker 1: five five zero nine nine zero zero. Keep in mind 220 00:11:11,160 --> 00:11:15,000 Speaker 1: that's seven. That phone number. Eight five five zero nine 221 00:11:14,840 --> 00:11:17,000 Speaker 1: nine zero zero. Call leave a message. If we're not 222 00:11:17,040 --> 00:11:19,040 Speaker 1: on the air, we're out on the radio network Saturday 223 00:11:19,040 --> 00:11:22,080 Speaker 1: afternoons to to four pm Eastern time. But eight five 224 00:11:22,160 --> 00:11:24,600 Speaker 1: five five zero nine nine zero zero is there for 225 00:11:24,679 --> 00:11:28,000 Speaker 1: you seven. Leave a message and our producer will call 226 00:11:28,040 --> 00:11:29,840 Speaker 1: you back and get you in queue for the next 227 00:11:29,880 --> 00:11:32,840 Speaker 1: week's live broadcast. As we continue to broadcast out across 228 00:11:32,920 --> 00:11:35,760 Speaker 1: this great country, of ours on any sum out affiliates. Hey, 229 00:11:35,760 --> 00:11:38,439 Speaker 1: by the way, just a quick note, I have confirmation 230 00:11:38,520 --> 00:11:44,800 Speaker 1: that's Saturday March. What are you doing Saturday March? Nothing? Good? Well, 231 00:11:44,840 --> 00:11:46,760 Speaker 1: now you're working and I'm taking you on the road 232 00:11:46,760 --> 00:11:49,440 Speaker 1: because Saturday, Mary, we're gonna be heading over to the 233 00:11:49,440 --> 00:11:52,480 Speaker 1: west Chester Marriott six seventy White Planes Roadarytown, New York. 234 00:11:52,480 --> 00:11:54,640 Speaker 1: So if you're in the New York area and um, 235 00:11:54,679 --> 00:11:56,199 Speaker 1: you want to go hang out, we're gonna be on 236 00:11:56,320 --> 00:11:58,559 Speaker 1: This is for technicians. I really should point that out too, 237 00:11:58,960 --> 00:12:01,360 Speaker 1: the folks. The folks over a Technician Service Training or 238 00:12:01,400 --> 00:12:04,800 Speaker 1: presenting their fourteenth annual Technician Service Tech Training event, the 239 00:12:05,520 --> 00:12:08,800 Speaker 1: big event for garage owners and the technicians of the like. 240 00:12:09,000 --> 00:12:11,600 Speaker 1: So it's not the general public. It's uh, for those 241 00:12:11,640 --> 00:12:13,840 Speaker 1: in our audience that are technicians. We're gonna be over 242 00:12:13,880 --> 00:12:15,439 Speaker 1: there doing a lot of seems like it's gonna be 243 00:12:15,440 --> 00:12:18,280 Speaker 1: a geek fest. Well no, not a geek fest. It's 244 00:12:18,440 --> 00:12:21,720 Speaker 1: it's for mechanics and technicians. And Tony didn't he promised 245 00:12:21,720 --> 00:12:24,400 Speaker 1: to take us out someplace to see girls. Yes he 246 00:12:24,440 --> 00:12:26,880 Speaker 1: did the big girl mechanics there. No no, no, no, 247 00:12:26,880 --> 00:12:29,800 Speaker 1: no no pretty girls. No, no girl mechanics. Honestly, I 248 00:12:29,840 --> 00:12:34,559 Speaker 1: met some female mechanics. Yeah, I'm not not material. Listen 249 00:12:34,679 --> 00:12:37,559 Speaker 1: that one girl wasn't she was attractive just because she 250 00:12:37,600 --> 00:12:40,000 Speaker 1: could out arm wrestle you. I mean that doesn't you know? 251 00:12:40,120 --> 00:12:42,120 Speaker 1: Tony forgets us. I have to answer the phone, so 252 00:12:42,160 --> 00:12:44,120 Speaker 1: now I'm going to get the hate calls, right, So 253 00:12:44,200 --> 00:12:47,520 Speaker 1: it's sorry. Yeah, Tony's just being mean to everybody today. 254 00:12:47,800 --> 00:12:50,160 Speaker 1: So where were you sick with last week? You weren't 255 00:12:51,800 --> 00:12:53,600 Speaker 1: put this away. I ate something that I was not 256 00:12:53,679 --> 00:12:55,480 Speaker 1: supposed to eat. So you were just you had a 257 00:12:55,480 --> 00:12:58,480 Speaker 1: sick Tommy. Yes, yeah, be nice because your next you know, 258 00:12:58,960 --> 00:13:00,960 Speaker 1: a nurse could be a woman and she could hear 259 00:13:01,000 --> 00:13:03,160 Speaker 1: this broadcast and then you're in a lot of trouble. Well, 260 00:13:03,200 --> 00:13:05,000 Speaker 1: I have Barry White music in the red light, so 261 00:13:05,200 --> 00:13:08,400 Speaker 1: hopefully the um surpass everything. I'm gonna go back to 262 00:13:08,440 --> 00:13:11,760 Speaker 1: my calls. Um, let me kick open the garage doors 263 00:13:11,760 --> 00:13:13,640 Speaker 1: while I still can, while we still have a license. 264 00:13:13,800 --> 00:13:16,320 Speaker 1: Let's go and talk to Jim Pensacola, Florida, and some 265 00:13:16,360 --> 00:13:18,280 Speaker 1: comments about an oil change. Hey, Jim, welcome to the 266 00:13:18,280 --> 00:13:22,240 Speaker 1: car doctor, Sir, how can I help? Yeah? I don't 267 00:13:22,240 --> 00:13:24,959 Speaker 1: think you can help me, but it's just an interesting story. 268 00:13:25,080 --> 00:13:30,400 Speaker 1: I suppose I'm vacation in Florida. I live in Canada, 269 00:13:30,559 --> 00:13:33,800 Speaker 1: and I was planning on going home next week. And 270 00:13:33,880 --> 00:13:38,600 Speaker 1: I got a new car, two thousand seventeen Toyota, but 271 00:13:38,840 --> 00:13:41,160 Speaker 1: went to the to the Toyota garage. I had an 272 00:13:41,160 --> 00:13:43,880 Speaker 1: appointment because I've been here before, and I knew it 273 00:13:43,920 --> 00:13:46,880 Speaker 1: was quicker to make an appointment to have the oil change. 274 00:13:46,920 --> 00:13:48,680 Speaker 1: I want to do oil change. You only got six 275 00:13:48,679 --> 00:13:51,400 Speaker 1: thousand miles on the thing. But it's a long ride 276 00:13:51,440 --> 00:13:56,200 Speaker 1: back to Canada. And and so I first thing, I 277 00:13:56,280 --> 00:13:58,960 Speaker 1: get to the dealer and I get out the cars 278 00:13:58,960 --> 00:14:00,720 Speaker 1: and I want to get the oil. Cheese got an appointment, 279 00:14:00,800 --> 00:14:04,080 Speaker 1: so he took the key and took the car, and 280 00:14:04,160 --> 00:14:06,199 Speaker 1: almost an hourly here he comes back out with the 281 00:14:06,480 --> 00:14:08,520 Speaker 1: invoice and he says, there are you all done? Ready 282 00:14:08,559 --> 00:14:11,720 Speaker 1: to go? And I don't know. I didn't understand why, 283 00:14:11,720 --> 00:14:13,040 Speaker 1: but it was free. You know. I didn't have my 284 00:14:13,120 --> 00:14:16,840 Speaker 1: reading glasses and I didn't read the invoice until I 285 00:14:16,880 --> 00:14:19,200 Speaker 1: got home. I looked it over and I said, jeez, 286 00:14:19,240 --> 00:14:22,360 Speaker 1: they didn't change the oil because there's no mention of oil. 287 00:14:22,400 --> 00:14:24,840 Speaker 1: And so I looked on the dipstick and it was 288 00:14:24,880 --> 00:14:29,880 Speaker 1: still dirty brown looking oil and so I don't know. 289 00:14:30,160 --> 00:14:33,440 Speaker 1: I haven't done the oil change. I didn't go back. 290 00:14:33,520 --> 00:14:37,680 Speaker 1: There's some too mad at these people, um and it's 291 00:14:37,720 --> 00:14:42,480 Speaker 1: too stressful to you know, I want somebody in person. 292 00:14:43,000 --> 00:14:46,120 Speaker 1: And so I sent an email to Toyota dot com 293 00:14:46,440 --> 00:14:51,440 Speaker 1: headquarters and they did a ticket on it and they responded, 294 00:14:51,480 --> 00:14:54,480 Speaker 1: and I responded back to him and explained it. You know, 295 00:14:54,600 --> 00:14:58,440 Speaker 1: I understand that it's synthetic oil and you're supposed to 296 00:14:58,480 --> 00:15:00,680 Speaker 1: get a pretty long mileage out of it, and I 297 00:15:00,720 --> 00:15:03,000 Speaker 1: knew that was a little bit early, but I'm heading 298 00:15:03,040 --> 00:15:05,640 Speaker 1: out on a long trip and I kind of know 299 00:15:05,720 --> 00:15:08,840 Speaker 1: my schedule in the future, and uh, I don't really have, 300 00:15:09,520 --> 00:15:12,160 Speaker 1: you know, time on my hands to go get oil 301 00:15:12,240 --> 00:15:15,040 Speaker 1: changes all the time. And I don't understand. Let me 302 00:15:15,080 --> 00:15:18,120 Speaker 1: ask you this, Jim, are were you going to pay 303 00:15:18,200 --> 00:15:21,240 Speaker 1: for the oil change or was it a free oil 304 00:15:21,320 --> 00:15:24,720 Speaker 1: change on Toyota's time. I was born willing to pay 305 00:15:24,800 --> 00:15:28,040 Speaker 1: for it. You know, did they understand they did they 306 00:15:28,120 --> 00:15:33,160 Speaker 1: understand that? I don't know, because you know, I just 307 00:15:33,200 --> 00:15:35,080 Speaker 1: showed up and I said I want more oil changed, 308 00:15:34,880 --> 00:15:38,520 Speaker 1: and they hear sign this, and you know, I don't 309 00:15:38,520 --> 00:15:42,000 Speaker 1: read the things that they here sign this it's long paper, 310 00:15:42,680 --> 00:15:45,120 Speaker 1: and you know, and he comes back and he gives 311 00:15:45,120 --> 00:15:46,720 Speaker 1: it to me. I didn't really read the in voice, 312 00:15:46,760 --> 00:15:48,360 Speaker 1: and I went to the cash here and said, oh, 313 00:15:48,480 --> 00:15:51,320 Speaker 1: this is free, and so okay, well that's good. What 314 00:15:51,400 --> 00:15:54,840 Speaker 1: you got what you paid for right? You got nothing 315 00:15:54,840 --> 00:15:58,000 Speaker 1: because you paid Yeah, it's but but still you know 316 00:15:58,040 --> 00:15:59,840 Speaker 1: what you got nothing, You paid nothing. You got what 317 00:15:59,880 --> 00:16:01,560 Speaker 1: you paid for it, and that's what it's worth. Nothing, 318 00:16:02,240 --> 00:16:05,160 Speaker 1: you know. I listen, I understand car companies. It it's 319 00:16:05,200 --> 00:16:06,760 Speaker 1: to me and we're not gonna I'm not gonna have 320 00:16:06,800 --> 00:16:09,600 Speaker 1: the marketing conversation. And you know, believe me, there's there, 321 00:16:09,640 --> 00:16:12,400 Speaker 1: there's there's a short list of questions. I'm getting tired 322 00:16:12,400 --> 00:16:14,480 Speaker 1: of answering. One of them about oil changes. I will, 323 00:16:14,560 --> 00:16:17,000 Speaker 1: but it's like, because common sense has to come into 324 00:16:17,000 --> 00:16:21,120 Speaker 1: the picture here somewhere. But my point being, you know what, 325 00:16:21,400 --> 00:16:23,840 Speaker 1: companies don't want to change the oil. They'll give you 326 00:16:23,920 --> 00:16:27,200 Speaker 1: that free oil change cycle, and they'll tell you for 327 00:16:27,280 --> 00:16:29,680 Speaker 1: the first thirty thousand miles you're not gonna have to 328 00:16:29,680 --> 00:16:31,240 Speaker 1: pay for an oil change. Of course we're not gonna 329 00:16:31,320 --> 00:16:33,440 Speaker 1: change it. But every ten thousand miles, so that's three 330 00:16:33,480 --> 00:16:37,040 Speaker 1: oil changes they're giving you. Maybe and then and when 331 00:16:37,080 --> 00:16:39,920 Speaker 1: the engine fails at sixth year, when there's leaks at eighty, 332 00:16:40,280 --> 00:16:42,080 Speaker 1: you know what, We're not all about keeping the car 333 00:16:42,120 --> 00:16:43,720 Speaker 1: on the road that much longer. We want to get 334 00:16:43,720 --> 00:16:45,400 Speaker 1: you to buy another car. And that's I don't want 335 00:16:45,400 --> 00:16:46,960 Speaker 1: to go down that road, although I just did. I 336 00:16:46,960 --> 00:16:50,600 Speaker 1: guess my point is a I'm gonna scold you a 337 00:16:50,640 --> 00:16:52,960 Speaker 1: little bit and say, always have your glasses and always 338 00:16:52,960 --> 00:16:56,400 Speaker 1: read what you're signing, because that's a legal contract. You 339 00:16:56,480 --> 00:16:59,760 Speaker 1: sign that repair invoice, that is a legal contract and 340 00:16:59,800 --> 00:17:02,160 Speaker 1: a restate that I'm aware of that says we're gonna 341 00:17:02,160 --> 00:17:04,080 Speaker 1: do this and you're gonna give us this. So if 342 00:17:04,080 --> 00:17:06,760 Speaker 1: that said five dollars for an oil change, you'd be 343 00:17:06,800 --> 00:17:09,280 Speaker 1: on the hook and you'd have to have a lengthy 344 00:17:09,320 --> 00:17:13,040 Speaker 1: conversation you you really can avoid having. That's number one number, 345 00:17:13,920 --> 00:17:17,919 Speaker 1: you know. Oh yeah, assigned invoice is a legal contract. 346 00:17:18,720 --> 00:17:20,880 Speaker 1: And you know whether or not it holds up in court. 347 00:17:20,920 --> 00:17:23,000 Speaker 1: It depends on who wrote that invoice and and the 348 00:17:23,080 --> 00:17:27,200 Speaker 1: fine print and everything else. Listen, you walk into our automotive, 349 00:17:27,320 --> 00:17:29,280 Speaker 1: you sign an invoice. I don't care if you've been 350 00:17:29,320 --> 00:17:32,080 Speaker 1: there one time or fifty times. And part of the 351 00:17:32,160 --> 00:17:36,200 Speaker 1: rationale is, you know, you've got to understand that this 352 00:17:36,280 --> 00:17:39,600 Speaker 1: is gonna cost money. This this this, you know, this 353 00:17:39,680 --> 00:17:42,600 Speaker 1: is a conversation. My invoice has been reviewed by a 354 00:17:42,680 --> 00:17:44,480 Speaker 1: lawyer and it's you know, yeah, it's a it's a 355 00:17:44,840 --> 00:17:49,760 Speaker 1: it's a binding document like every repair shop is. All right, Um, 356 00:17:49,800 --> 00:17:52,800 Speaker 1: But the bigger picture here becomes if you want to 357 00:17:52,800 --> 00:17:54,639 Speaker 1: pay for an oil change, I think you should be 358 00:17:54,680 --> 00:17:57,320 Speaker 1: allowed to pay for that oil change. Hey, Like you said, 359 00:17:57,400 --> 00:18:00,320 Speaker 1: I've got to drive home to candidates. It's eighteen ardored 360 00:18:00,359 --> 00:18:02,840 Speaker 1: miles or two thousand miles, whatever it is. If you 361 00:18:02,840 --> 00:18:05,160 Speaker 1: want to get the oil change done now rather than later, 362 00:18:05,600 --> 00:18:08,159 Speaker 1: why can't you? I think the dealers at fault, and 363 00:18:08,320 --> 00:18:10,880 Speaker 1: I'd be curious to hear what they say when Toyota 364 00:18:10,920 --> 00:18:13,360 Speaker 1: process is the claim. Jim, please, by all means get 365 00:18:13,359 --> 00:18:14,800 Speaker 1: back to us and let us know. We'll talk about 366 00:18:14,800 --> 00:18:16,640 Speaker 1: it again. I'm wanting any of the car doctor. We're 367 00:18:16,640 --> 00:18:29,720 Speaker 1: back right after this, Hey, welcome back. Aren't in any 368 00:18:29,720 --> 00:18:32,080 Speaker 1: of the car doctor and we are rolling along this 369 00:18:32,119 --> 00:18:36,359 Speaker 1: hourday zero nine nine zero zero? Real quick before we 370 00:18:36,520 --> 00:18:40,240 Speaker 1: go and take any more phone calls? Um? Interesting, right? 371 00:18:40,359 --> 00:18:42,760 Speaker 1: How computers just continue to grow and evolve from the 372 00:18:42,760 --> 00:18:44,560 Speaker 1: folks at all that and we talked about all Data 373 00:18:44,560 --> 00:18:48,280 Speaker 1: a lot on this radio show. UM absolutely good information 374 00:18:48,359 --> 00:18:50,920 Speaker 1: for the repair shop and uh an essential part of 375 00:18:50,960 --> 00:18:54,720 Speaker 1: any repair shop and management software program. UM. They have 376 00:18:54,920 --> 00:18:58,800 Speaker 1: now added a tire catalog. They've grown a relationship All 377 00:18:58,880 --> 00:19:02,520 Speaker 1: Data and A t D UM have have grown together 378 00:19:03,000 --> 00:19:06,119 Speaker 1: where they're going to allow repair shop using the A 379 00:19:06,240 --> 00:19:10,479 Speaker 1: T D catalog too look things direct up through All 380 00:19:10,600 --> 00:19:14,720 Speaker 1: Data and uh tie in and do uh purchasing and 381 00:19:14,800 --> 00:19:18,359 Speaker 1: pricing and uh you know, in return, just make the 382 00:19:18,359 --> 00:19:20,720 Speaker 1: life of the repair shop easier so that the days 383 00:19:20,760 --> 00:19:23,440 Speaker 1: of one click ordering. You know, repair shops are gonna 384 00:19:23,440 --> 00:19:25,400 Speaker 1: become like Amazon. Right, we're gonna go, well, we want 385 00:19:25,440 --> 00:19:27,919 Speaker 1: these tires and and and and this to go with 386 00:19:27,960 --> 00:19:30,080 Speaker 1: this and this to go with that, and you know, 387 00:19:30,160 --> 00:19:32,000 Speaker 1: away we go. So tip of the wrench to the 388 00:19:32,000 --> 00:19:34,280 Speaker 1: folks over at All Data and all that they're doing. 389 00:19:34,359 --> 00:19:36,480 Speaker 1: And UM you can find more out online either Google 390 00:19:36,480 --> 00:19:38,320 Speaker 1: search All Data or you can get out to uh, 391 00:19:38,359 --> 00:19:40,480 Speaker 1: I think it's All Data dot com and look up 392 00:19:40,520 --> 00:19:43,200 Speaker 1: their information to and uh take it from there. Let's 393 00:19:43,200 --> 00:19:44,960 Speaker 1: get over and go and let's go see what Anthony 394 00:19:45,000 --> 00:19:46,480 Speaker 1: up in New Hampshire has got to say he's got 395 00:19:46,480 --> 00:19:49,440 Speaker 1: some comments and questions about looking for a compact SUV. Anthony. 396 00:19:49,720 --> 00:19:53,639 Speaker 1: Welcome to the car, Hi, Ryan, thanks very much for 397 00:19:53,720 --> 00:19:58,959 Speaker 1: taking my call. I appreciate it. I I'm looking for 398 00:19:59,000 --> 00:20:02,359 Speaker 1: a small issue V and I've narrow it down to 399 00:20:02,520 --> 00:20:08,000 Speaker 1: three possibilities. The Subaru Forest to two point five premium 400 00:20:08,119 --> 00:20:16,719 Speaker 1: um handa uh CRV E X or Toyota rob An 401 00:20:16,840 --> 00:20:19,760 Speaker 1: Xcel E either the regular XL or the hybrid. And 402 00:20:19,800 --> 00:20:22,560 Speaker 1: I'd like to know which one you would recommend. Why? 403 00:20:22,920 --> 00:20:24,760 Speaker 1: Let me let me ask you, Anthony, who's gonna work 404 00:20:24,800 --> 00:20:29,720 Speaker 1: on the car? I always think about. Okay, So a 405 00:20:29,760 --> 00:20:32,159 Speaker 1: deal is gonna work on it all right? And is 406 00:20:32,200 --> 00:20:33,960 Speaker 1: it is the dealer gonna work on it for the 407 00:20:34,040 --> 00:20:35,480 Speaker 1: life of the car or is it going to be 408 00:20:35,520 --> 00:20:37,480 Speaker 1: the first couple of years? Is this a new vehicle 409 00:20:37,520 --> 00:20:40,440 Speaker 1: you're gonna buy or is this you know something new vehicle? 410 00:20:41,359 --> 00:20:43,000 Speaker 1: So the deal is gonna work on it, And how 411 00:20:43,040 --> 00:20:45,520 Speaker 1: long do you plan on keeping it? Three years, five years, 412 00:20:45,560 --> 00:20:48,720 Speaker 1: ten years? How did you keep the last? About six 413 00:20:48,800 --> 00:20:51,560 Speaker 1: to ten? Okay? And the deal is gonna work on 414 00:20:51,560 --> 00:20:54,840 Speaker 1: it for that entire six to ten time frame. If 415 00:20:54,840 --> 00:20:57,960 Speaker 1: I'm satisfied with his work, yes, okay, And then what 416 00:20:58,040 --> 00:21:01,399 Speaker 1: alternatives do you have if if if you're not, is 417 00:21:01,440 --> 00:21:05,040 Speaker 1: there another dealer of same like kind quantity brand in 418 00:21:05,080 --> 00:21:10,239 Speaker 1: that region? And can? If not? Is there are all right? 419 00:21:10,680 --> 00:21:13,600 Speaker 1: Then I think in the order that you gave them 420 00:21:13,600 --> 00:21:17,880 Speaker 1: to me, but in reverse is how I would consider 421 00:21:18,040 --> 00:21:21,680 Speaker 1: the purchase. All right, I think the Toyota Raft four 422 00:21:21,960 --> 00:21:24,399 Speaker 1: and let me let me, you know, size it up 423 00:21:24,440 --> 00:21:28,040 Speaker 1: this way to Anthony. It's what fits Anthony? What what 424 00:21:28,160 --> 00:21:32,159 Speaker 1: does Anthony feel the most comfortable? And it does you know? 425 00:21:32,200 --> 00:21:33,879 Speaker 1: Because each one of those cars is going to be 426 00:21:33,960 --> 00:21:37,560 Speaker 1: unique and different to a degree. And what I always 427 00:21:37,560 --> 00:21:40,000 Speaker 1: tell everyone is you have to test drive a new 428 00:21:40,119 --> 00:21:44,159 Speaker 1: vehicle at least twice, once in the daytime, once in 429 00:21:44,200 --> 00:21:47,000 Speaker 1: the nighttime. You have to because a car takes on 430 00:21:47,119 --> 00:21:50,240 Speaker 1: a different persona and a different energy at nighttime than 431 00:21:50,359 --> 00:21:52,560 Speaker 1: than day. It just you know, gauges now lit and 432 00:21:52,560 --> 00:21:54,520 Speaker 1: that gauges are now lit up. You know it's a 433 00:21:54,520 --> 00:21:56,920 Speaker 1: little dark in the car. Are the controls in an 434 00:21:56,920 --> 00:22:00,280 Speaker 1: intuitive spot? Are you used to the way they play 435 00:22:00,280 --> 00:22:02,920 Speaker 1: and work? The power windows? Are you looking for something 436 00:22:02,920 --> 00:22:05,600 Speaker 1: with more tactile touch buttons? There was a touch screen 437 00:22:06,080 --> 00:22:09,200 Speaker 1: for operation of whatever control it's operating, okay with you. 438 00:22:09,600 --> 00:22:12,080 Speaker 1: There's a lot of things too. It's not just all 439 00:22:12,119 --> 00:22:15,280 Speaker 1: though it's a new, shiny new car and it smells good, right, 440 00:22:15,640 --> 00:22:18,119 Speaker 1: it's it's there's more to it. There's more to it 441 00:22:18,200 --> 00:22:23,040 Speaker 1: than that, you know, in terms of mechanical quality and 442 00:22:23,520 --> 00:22:26,439 Speaker 1: you know, competency level. I think they're all about equal. 443 00:22:26,840 --> 00:22:28,640 Speaker 1: I think they've all got their issues. I think they've 444 00:22:28,640 --> 00:22:31,520 Speaker 1: all got their their high points. I don't think that's 445 00:22:31,600 --> 00:22:34,800 Speaker 1: really in the marketplace, you know. I think if I 446 00:22:34,840 --> 00:22:36,720 Speaker 1: was to give the edge for quality to any one 447 00:22:36,720 --> 00:22:38,800 Speaker 1: of those three, I think it would be Toyota over 448 00:22:39,440 --> 00:22:42,439 Speaker 1: the Honda and the Subaru. And I probably picked the 449 00:22:42,440 --> 00:22:45,639 Speaker 1: Subaru over the Honda in terms of quality. That's just 450 00:22:45,760 --> 00:22:48,600 Speaker 1: from my seat here, But they're very close. If you 451 00:22:48,680 --> 00:22:51,560 Speaker 1: told me you liked the Subaru versus the Toyota or 452 00:22:51,600 --> 00:22:52,960 Speaker 1: the Honda, I'd say fine. If you told me you 453 00:22:53,000 --> 00:22:55,600 Speaker 1: like the Honda better than the other two, fine, Um, 454 00:22:55,640 --> 00:23:00,720 Speaker 1: what fits what fits? Anthony? Which one did you choose 455 00:23:00,840 --> 00:23:03,959 Speaker 1: of the rob for the x L E or the 456 00:23:04,119 --> 00:23:10,480 Speaker 1: XL E Highbred? What's the price difference? About seven dollars 457 00:23:10,880 --> 00:23:16,480 Speaker 1: that's all. That's all the coin to the consumers. Um, 458 00:23:16,640 --> 00:23:20,639 Speaker 1: the XL E hybrid uh is about seven hundred dollars 459 00:23:20,680 --> 00:23:25,880 Speaker 1: more than the x L E. Okay, well, first of all, 460 00:23:26,400 --> 00:23:29,360 Speaker 1: and the hybred it gives you very good gas mileage, 461 00:23:29,359 --> 00:23:34,560 Speaker 1: which is a strong consideration with me economy. I think 462 00:23:34,600 --> 00:23:37,199 Speaker 1: the Toyota Hybrid. And we had a conversation about this 463 00:23:37,280 --> 00:23:39,639 Speaker 1: not too long ago. I had I had taken a 464 00:23:39,760 --> 00:23:42,000 Speaker 1: pull from a couple of Toyota dealers and the answers 465 00:23:42,040 --> 00:23:43,720 Speaker 1: I got back, and these are these are guys I 466 00:23:43,760 --> 00:23:45,359 Speaker 1: go to lunch with and dinner with, and I know 467 00:23:45,400 --> 00:23:47,879 Speaker 1: on a personal basis, so I feel like I'm getting 468 00:23:47,880 --> 00:23:51,400 Speaker 1: the straight answers. Their their answer was that the Toyota 469 00:23:51,480 --> 00:23:54,080 Speaker 1: hybrids or bulletproof. And they gave me a list of reasons, 470 00:23:54,119 --> 00:23:56,159 Speaker 1: and it was on a show within the last three weeks. 471 00:23:56,680 --> 00:23:59,280 Speaker 1: And you know, it basically comes down to a lot 472 00:23:59,320 --> 00:24:01,840 Speaker 1: of the Toyota text that I know are driving hybrids. 473 00:24:02,200 --> 00:24:03,840 Speaker 1: And when I say why, because we don't have time 474 00:24:03,840 --> 00:24:06,479 Speaker 1: to fix our own stuff, and the cars are really solid. 475 00:24:06,520 --> 00:24:09,359 Speaker 1: They have very very few problems. Um, you know, everything 476 00:24:09,400 --> 00:24:11,879 Speaker 1: from batteries lasting to transmissions and a lot of the 477 00:24:11,920 --> 00:24:14,560 Speaker 1: fears that we all had when hybrids came out just 478 00:24:14,680 --> 00:24:19,600 Speaker 1: really aren't founded, provided there being maintained two factor respect 479 00:24:19,600 --> 00:24:22,440 Speaker 1: and maybe in some cases of smidge more so, if 480 00:24:22,480 --> 00:24:25,040 Speaker 1: it's the Raft four, I probably take the hybrid. If 481 00:24:25,160 --> 00:24:27,840 Speaker 1: if if the dealer is gonna be the one working 482 00:24:27,840 --> 00:24:32,360 Speaker 1: on it, that's the key, because finding outside somebody outside 483 00:24:32,400 --> 00:24:35,720 Speaker 1: the dealer food chain to work on that vehicle. I'm 484 00:24:35,720 --> 00:24:38,880 Speaker 1: not saying it can't be done, but you know, there's 485 00:24:38,880 --> 00:24:41,359 Speaker 1: some guys that think they can work on every car, 486 00:24:41,760 --> 00:24:43,720 Speaker 1: and then there's some guys that know they can't, and 487 00:24:43,760 --> 00:24:46,880 Speaker 1: those are the smart guys, you know. And then one 488 00:24:46,920 --> 00:24:51,280 Speaker 1: final question, the Subaru forest they have and this is 489 00:24:51,520 --> 00:24:55,199 Speaker 1: a strong consideration because it snows up here a lot, 490 00:24:55,280 --> 00:24:58,840 Speaker 1: and they and uh, I'm interested in in an all 491 00:24:58,880 --> 00:25:03,760 Speaker 1: wheel drive and they has a symmetrical or wheel drive? 492 00:25:04,160 --> 00:25:07,080 Speaker 1: Does the rob four have a symmetrical wheel drive? I 493 00:25:07,119 --> 00:25:09,560 Speaker 1: know they have all wheel drive, but is it symmetrical? 494 00:25:11,080 --> 00:25:13,119 Speaker 1: You know, you know, Anthony, it's a fair question. I 495 00:25:13,160 --> 00:25:15,400 Speaker 1: don't know the answer to that one. I'm not I'm 496 00:25:15,440 --> 00:25:17,680 Speaker 1: familiar with the term, but I've never paid much attention 497 00:25:17,680 --> 00:25:19,000 Speaker 1: to it other than if it comes in the shop 498 00:25:19,080 --> 00:25:21,720 Speaker 1: as it broken, Do I have to fix it? Um, 499 00:25:21,760 --> 00:25:23,760 Speaker 1: I'm not sure what they're what they mean by that. 500 00:25:23,840 --> 00:25:26,280 Speaker 1: To me, all wheel drive is all wheel drive. Just 501 00:25:26,400 --> 00:25:29,000 Speaker 1: be careful you're not falling into a marketing employ you know. 502 00:25:29,040 --> 00:25:30,760 Speaker 1: A couple of weeks ago I talked about a Ford 503 00:25:30,800 --> 00:25:36,880 Speaker 1: Explorer and the choices of drive for that vehicle. Buttons 504 00:25:36,920 --> 00:25:39,160 Speaker 1: on the dash was four by four auto, four by 505 00:25:39,200 --> 00:25:42,560 Speaker 1: four high, four by four low. And the question was 506 00:25:42,880 --> 00:25:44,840 Speaker 1: is it a two wheel driver or four wheel drive 507 00:25:44,920 --> 00:25:49,080 Speaker 1: vehicle or is it an all wheel drive vehicle? And 508 00:25:49,280 --> 00:25:53,080 Speaker 1: my answer was, it's an all wheel drive vehicle. Butt 509 00:25:53,119 --> 00:25:56,440 Speaker 1: in Ford's lingo, it is not. It is a two 510 00:25:56,440 --> 00:25:59,040 Speaker 1: wheel drive vehicle until it needs four by four and 511 00:25:59,040 --> 00:26:02,960 Speaker 1: then an automatic places in it. And my my point is, 512 00:26:03,240 --> 00:26:05,360 Speaker 1: you know, I would find out what they're meaning by 513 00:26:05,359 --> 00:26:07,520 Speaker 1: symmetrical And now I'll have to go look myself after 514 00:26:07,560 --> 00:26:10,920 Speaker 1: the show and do some research. But you know, how 515 00:26:10,960 --> 00:26:12,840 Speaker 1: does the all wheel drive work on any of these 516 00:26:12,840 --> 00:26:15,560 Speaker 1: three vehicles? Is it is it constant all the time 517 00:26:15,640 --> 00:26:18,040 Speaker 1: or is it only when there's a slippage problem? Or 518 00:26:18,160 --> 00:26:20,040 Speaker 1: is it give you the ability to override it and 519 00:26:20,080 --> 00:26:23,400 Speaker 1: place it in all wheel or four wheel drive at 520 00:26:23,440 --> 00:26:27,840 Speaker 1: your choice? The One comment I will make is certain 521 00:26:27,920 --> 00:26:32,239 Speaker 1: all wheel drive system four wheel drive systems are a 522 00:26:32,280 --> 00:26:35,960 Speaker 1: little bit higher in maintenance than others because the system 523 00:26:36,080 --> 00:26:40,320 Speaker 1: is always on all right, so you want to find out, 524 00:26:40,400 --> 00:26:42,720 Speaker 1: you know, just exactly how does it work. Is they're 525 00:26:42,760 --> 00:26:45,560 Speaker 1: going to be fluid that needs to be replaced on 526 00:26:45,600 --> 00:26:49,199 Speaker 1: a regular thirty thousand, sixty thousand mile basis, whatever the 527 00:26:49,240 --> 00:26:51,480 Speaker 1: vehicle is or not. In some of those some of 528 00:26:51,480 --> 00:26:54,240 Speaker 1: those things that you know, there's no free lunch, right, Uh, 529 00:26:54,280 --> 00:26:58,679 Speaker 1: some of those things. Remember when they do have a 530 00:26:58,760 --> 00:27:02,919 Speaker 1: repair the rather yes, yes, absolutely, Uh. You know, if 531 00:27:02,960 --> 00:27:05,240 Speaker 1: we want to talk about repair record, I think I 532 00:27:05,280 --> 00:27:07,800 Speaker 1: give the edge to Toyota being the most cost effective. 533 00:27:08,160 --> 00:27:13,000 Speaker 1: Subaru's probably the most expensive to repair when they do break, 534 00:27:13,000 --> 00:27:14,760 Speaker 1: and not saying they break a lot, but when they 535 00:27:14,800 --> 00:27:18,080 Speaker 1: do it gets to be expensive. Um, and then Hondas 536 00:27:18,080 --> 00:27:22,680 Speaker 1: somewhere in between. By the same example, Monday in the shop, 537 00:27:22,760 --> 00:27:25,800 Speaker 1: I've got a two thousand five granted it's an older 538 00:27:25,800 --> 00:27:28,840 Speaker 1: it's a twelve year old vehicle, uh, ninety thousand miles 539 00:27:28,840 --> 00:27:32,240 Speaker 1: Subaru out back that's you know, ninety thousand on it 540 00:27:32,920 --> 00:27:35,679 Speaker 1: and it's the little old ladies car. Proverbial grandma's car. 541 00:27:35,720 --> 00:27:38,040 Speaker 1: It's gonna go to one of the grandchildren and they're 542 00:27:38,080 --> 00:27:40,040 Speaker 1: taking it away to school. And now I'm gonna go 543 00:27:40,119 --> 00:27:41,960 Speaker 1: through it for the first time. It's had fluids and 544 00:27:42,000 --> 00:27:45,439 Speaker 1: filters and whatnot up till now, hasn't had a breakdown. Um, 545 00:27:45,520 --> 00:27:48,320 Speaker 1: I'm gonna go through it Monday and probably do the 546 00:27:48,480 --> 00:27:54,920 Speaker 1: three thousand dollar overhaul timing belts, park plugs, breaks, fluids, filters, etcetera, etcetera, etcetera. 547 00:27:54,920 --> 00:27:57,760 Speaker 1: In the car, probably go another ninety thousand miles. So 548 00:27:58,440 --> 00:28:00,560 Speaker 1: you know it's you put three ran then it you're 549 00:28:00,600 --> 00:28:03,439 Speaker 1: driving another ninety thou miles with reasonable care and caution. 550 00:28:04,000 --> 00:28:06,480 Speaker 1: How expensive is it really? Because when we start talking 551 00:28:06,560 --> 00:28:08,800 Speaker 1: about price of the new car, how much is any 552 00:28:08,800 --> 00:28:11,439 Speaker 1: one of these cars you're talking about gonna cost between 553 00:28:11,480 --> 00:28:15,080 Speaker 1: thirty and thirty five thousand, right, Um, so it becomes 554 00:28:15,080 --> 00:28:17,520 Speaker 1: a relative term. Anthony, I gotta go. I want to 555 00:28:17,560 --> 00:28:20,399 Speaker 1: add one quick car to your head though. Take a 556 00:28:20,440 --> 00:28:22,320 Speaker 1: look at the Ford Escape. I just want to add 557 00:28:22,359 --> 00:28:23,639 Speaker 1: that to the mix because I think it's an all 558 00:28:23,680 --> 00:28:26,760 Speaker 1: wheel drive vehicle that's real solid too. Not to ignore 559 00:28:26,800 --> 00:28:28,320 Speaker 1: that one. And I would take a look at the 560 00:28:28,359 --> 00:28:31,160 Speaker 1: Toyota Hybrid and the Ford escape and make a decision 561 00:28:31,160 --> 00:28:33,119 Speaker 1: from that point and see what you're comfortable in it. 562 00:28:33,320 --> 00:28:35,880 Speaker 1: Remember drive it twice rule day and night, and see 563 00:28:35,880 --> 00:28:37,879 Speaker 1: if there's any difference in how you approaching like the 564 00:28:37,920 --> 00:28:40,600 Speaker 1: car eight five five five six zero nine zero zero 565 00:28:40,680 --> 00:28:42,880 Speaker 1: running any in the Car Doctor coming back right after this, 566 00:28:47,480 --> 00:28:49,360 Speaker 1: Welcome back. We're on Needing the Car Doctor. The phone 567 00:28:49,440 --> 00:28:53,080 Speaker 1: numbers eight five five five six zero zero zero eight 568 00:28:53,120 --> 00:28:57,160 Speaker 1: five five zero nine zero zero. And if you were 569 00:28:57,200 --> 00:28:59,360 Speaker 1: not here, we're live on the network Saturdays two to 570 00:28:59,400 --> 00:29:01,840 Speaker 1: four pm Eastern time. If we're not here, to leave 571 00:29:01,840 --> 00:29:03,280 Speaker 1: a message and we'll call you back and get you 572 00:29:03,280 --> 00:29:05,600 Speaker 1: in the queue for the following live broadcast. Let's get 573 00:29:05,600 --> 00:29:08,880 Speaker 1: over and talk to Tim Springfield, Illinois leaving Dodge Avenger 574 00:29:08,960 --> 00:29:10,800 Speaker 1: and some problems with a misfire. Tim, Welcome to the 575 00:29:10,800 --> 00:29:14,840 Speaker 1: Car Doctor. How can I help? Yeah? Ron, my son 576 00:29:14,960 --> 00:29:19,320 Speaker 1: has an Dodge Adventure with a three point six Leader 577 00:29:19,400 --> 00:29:25,120 Speaker 1: Penna Star engine. At Christmas time he was having UH. 578 00:29:25,680 --> 00:29:29,600 Speaker 1: He had a check engine light came on and it 579 00:29:29,720 --> 00:29:33,840 Speaker 1: indicated a misfire code and I replaced the spark plugs 580 00:29:33,840 --> 00:29:37,720 Speaker 1: in it, put in dense o aridium t T plugs. 581 00:29:38,600 --> 00:29:44,720 Speaker 1: Cars run ran much better. UM, the code cleared the code. 582 00:29:45,520 --> 00:29:51,280 Speaker 1: But last week, UM, a P three zero four code 583 00:29:51,920 --> 00:29:56,120 Speaker 1: came on. I uh went down, he's at college. I 584 00:29:56,160 --> 00:29:59,959 Speaker 1: went down and changed his oil and cleared that code, 585 00:30:00,440 --> 00:30:04,360 Speaker 1: drove the car around the same sign. And then later 586 00:30:04,440 --> 00:30:08,240 Speaker 1: this week, like Thursday, that code came back on again. 587 00:30:08,320 --> 00:30:11,480 Speaker 1: He took it auto zone and had its stand and 588 00:30:11,480 --> 00:30:17,320 Speaker 1: and I'm curious, how do I diagnose that code and 589 00:30:17,440 --> 00:30:21,080 Speaker 1: what what steps should I take to figure out what 590 00:30:21,160 --> 00:30:25,760 Speaker 1: to do to correct it. Well, what's probably wrong with 591 00:30:25,840 --> 00:30:30,080 Speaker 1: this tim is it's it's probably a problem in the 592 00:30:30,120 --> 00:30:33,960 Speaker 1: cylinder heads. They have a known defect with that engine, 593 00:30:33,960 --> 00:30:36,680 Speaker 1: and particularly if it's if it's constantly setting left cylinder 594 00:30:36,680 --> 00:30:39,640 Speaker 1: head fault codes three O two, three oh four, three 595 00:30:39,640 --> 00:30:43,360 Speaker 1: oh six. If it's constantly setting those, it's a fault 596 00:30:43,400 --> 00:30:46,960 Speaker 1: in the left cylinder head. Anything from valve springs to guides, 597 00:30:47,000 --> 00:30:49,920 Speaker 1: the carbon deposits, the valve seats. There's just a slew 598 00:30:49,960 --> 00:30:52,640 Speaker 1: of issues in the way that head was assembled. And 599 00:30:52,680 --> 00:30:55,080 Speaker 1: for some reason, it's predominant that it's the left side. 600 00:30:55,120 --> 00:30:57,000 Speaker 1: I have seen some with the right, but mostly it's 601 00:30:57,040 --> 00:31:02,360 Speaker 1: the left. So that being said, Chrysler has issued a 602 00:31:02,400 --> 00:31:06,120 Speaker 1: warranty extension for that particular this particular problem on these 603 00:31:06,120 --> 00:31:09,520 Speaker 1: particular vehicles. I'm not exactly sure when it runs out, 604 00:31:09,520 --> 00:31:12,040 Speaker 1: but I can tell you the bulletin came out around December, 605 00:31:13,800 --> 00:31:17,000 Speaker 1: and if memory serves me correct, it was bulletin oh 606 00:31:17,120 --> 00:31:20,160 Speaker 1: nine dash double O two. And the last one I 607 00:31:20,200 --> 00:31:22,960 Speaker 1: saw was I believe a revision being for now. They 608 00:31:23,040 --> 00:31:25,440 Speaker 1: probably got a revision. See because it's such a common, 609 00:31:25,480 --> 00:31:28,960 Speaker 1: big problem, it's getting to be quite an issue. And um, 610 00:31:29,400 --> 00:31:31,440 Speaker 1: you know I would before I did anything, I would 611 00:31:31,480 --> 00:31:34,480 Speaker 1: run it past a Dodge dealer and ask them, hey, 612 00:31:34,640 --> 00:31:38,760 Speaker 1: is this extended warranty bulletin applicable to this vehicle? Because 613 00:31:38,760 --> 00:31:41,120 Speaker 1: you're gonna end up diagnosing something that you're not gonna 614 00:31:41,160 --> 00:31:42,680 Speaker 1: have to pay for, and why waste the time and 615 00:31:42,720 --> 00:31:47,080 Speaker 1: the energy? Okay, thank you very much. All right, sir, Now, 616 00:31:47,240 --> 00:31:50,320 Speaker 1: if if you if you end up having to diagnose this, 617 00:31:51,400 --> 00:31:53,920 Speaker 1: then then I'm gonna tell you. You know this isn't 618 00:31:54,000 --> 00:31:57,360 Speaker 1: this is a coil on plug vehicle? Correct, Yes, and 619 00:31:57,480 --> 00:32:02,360 Speaker 1: it's it's not real fun to get to those, right. Yeah. 620 00:32:02,440 --> 00:32:05,880 Speaker 1: This is the one with the intake manifold overhang. Yes, 621 00:32:07,560 --> 00:32:10,760 Speaker 1: the top part of the intake manifold up right, so 622 00:32:10,960 --> 00:32:13,440 Speaker 1: you know, I would mark all the coils and if 623 00:32:13,440 --> 00:32:15,320 Speaker 1: you wanted to, if you're so inclined, if you wanted 624 00:32:15,360 --> 00:32:17,640 Speaker 1: to move coils around and move coil number four to 625 00:32:18,600 --> 00:32:20,640 Speaker 1: a different cylinder and the plug from number four to 626 00:32:20,680 --> 00:32:23,240 Speaker 1: with different cylinder and vice versa, and keep track. And 627 00:32:23,240 --> 00:32:25,880 Speaker 1: if it consistently comes back with a misfire on four, 628 00:32:26,240 --> 00:32:28,640 Speaker 1: then it's either the injector or the cylinder, and in 629 00:32:28,640 --> 00:32:31,000 Speaker 1: this case it's probably the cylinder. And of course the 630 00:32:31,000 --> 00:32:32,640 Speaker 1: easy way out is just talk to the dealer and 631 00:32:32,680 --> 00:32:34,640 Speaker 1: see if they'll cover it under extended and if it is, 632 00:32:34,960 --> 00:32:36,880 Speaker 1: maybe you want to start there. You might save yourself 633 00:32:36,920 --> 00:32:40,920 Speaker 1: a bunch of legwork. Alright, kid, Okay, In in the meantime, 634 00:32:41,520 --> 00:32:45,000 Speaker 1: is there a problem driving the car? Is this something? Yeah? 635 00:32:46,640 --> 00:32:49,440 Speaker 1: I wouldn't drive this very long because you're driving it 636 00:32:49,520 --> 00:32:52,560 Speaker 1: and if it's misfiring, you're damaging the catalytic converter and 637 00:32:52,560 --> 00:32:54,840 Speaker 1: shortening gets life span because the cats trying to keep 638 00:32:54,880 --> 00:32:57,840 Speaker 1: the environment clean and swallow every piece of garbage, the 639 00:32:57,840 --> 00:33:01,080 Speaker 1: engine puts out complete and complete combust and was so 640 00:33:01,400 --> 00:33:03,560 Speaker 1: driving this with a misfire is only gonna do longer 641 00:33:03,640 --> 00:33:05,800 Speaker 1: term damage to the vehicle. I would get it in 642 00:33:05,880 --> 00:33:08,640 Speaker 1: right away and not hesitate to uh let them repair 643 00:33:08,680 --> 00:33:10,080 Speaker 1: it if it is a cylinder head and get it 644 00:33:10,120 --> 00:33:11,680 Speaker 1: done all right, sir, Give me a call if you 645 00:33:11,720 --> 00:33:14,960 Speaker 1: need more information and we can talk about it from there. 646 00:33:15,080 --> 00:33:18,120 Speaker 1: A five five zero zero running any of the car 647 00:33:18,200 --> 00:33:23,880 Speaker 1: doctor coming back right after this, Hey, run at the 648 00:33:23,880 --> 00:33:26,040 Speaker 1: card doctor. We are a back piece of email. This 649 00:33:26,080 --> 00:33:28,480 Speaker 1: one comes to us from Tim and Wisconsin. Ron. I'm 650 00:33:28,480 --> 00:33:31,640 Speaker 1: a repair shop owner up here in Madison, Wisconsin, and 651 00:33:31,680 --> 00:33:33,320 Speaker 1: I'd just like to let you know that. Listen to 652 00:33:33,360 --> 00:33:37,160 Speaker 1: your broadcast today. I am a current old Data online user. 653 00:33:37,320 --> 00:33:39,840 Speaker 1: It's a product called Manage Online, and we use it 654 00:33:39,880 --> 00:33:41,640 Speaker 1: to run the shop. And I'm very excited to hear 655 00:33:41,680 --> 00:33:44,080 Speaker 1: the fact that a t D now has a relationship 656 00:33:44,120 --> 00:33:45,640 Speaker 1: with all dad and won't allow us to look up 657 00:33:45,640 --> 00:33:48,040 Speaker 1: tires and cataloging and help us to make the shop 658 00:33:48,120 --> 00:33:52,400 Speaker 1: better as far as the way it runs. Tim Um, great, Tim, Yeah, listen, 659 00:33:52,440 --> 00:33:54,680 Speaker 1: And I think guys like you and guys are out 660 00:33:54,680 --> 00:33:56,880 Speaker 1: there that are looking to improve their bottom line and 661 00:33:57,520 --> 00:33:59,760 Speaker 1: be a little bit more computer literate, or the guys 662 00:33:59,800 --> 00:34:03,720 Speaker 1: that are gonna survive the computer implosion explosion, whatever the 663 00:34:03,720 --> 00:34:07,280 Speaker 1: case might be and grow because people are gonna clearly 664 00:34:07,280 --> 00:34:08,960 Speaker 1: need to get their cars fixed, and they're gonna be 665 00:34:09,000 --> 00:34:12,520 Speaker 1: looking for shops that can handle computers and not just 666 00:34:12,640 --> 00:34:15,520 Speaker 1: repairing the car, but also and running the shop. So um, 667 00:34:15,560 --> 00:34:17,120 Speaker 1: you know, keep in mind, and let me get this 668 00:34:17,280 --> 00:34:19,160 Speaker 1: press release back out. This came to us from the 669 00:34:19,160 --> 00:34:22,600 Speaker 1: folks over at All Data that yeah, you can, um, 670 00:34:22,680 --> 00:34:24,400 Speaker 1: let's see, it's gonna be All Data. A t D 671 00:34:24,480 --> 00:34:27,240 Speaker 1: are now going to allow manage online customers to search 672 00:34:27,320 --> 00:34:29,920 Speaker 1: the A t D catalog of the more than forty 673 00:34:29,960 --> 00:34:34,120 Speaker 1: thousand stocking part numbers that they use and add tires 674 00:34:34,160 --> 00:34:37,000 Speaker 1: directly to the work document and then access a t 675 00:34:37,120 --> 00:34:39,600 Speaker 1: D distribution centers across the U S and Canada for 676 00:34:39,680 --> 00:34:41,799 Speaker 1: online and ordering. You know what, you can't beat that 677 00:34:41,880 --> 00:34:43,880 Speaker 1: with a stick. We do it now with a product 678 00:34:43,920 --> 00:34:46,399 Speaker 1: called not for tires, but for a product called next Part, 679 00:34:46,680 --> 00:34:49,799 Speaker 1: which just streams like the streamlines the shop so much 680 00:34:49,880 --> 00:34:52,799 Speaker 1: it's it's beyond comprehension. But we're looking forward to that 681 00:34:52,800 --> 00:34:55,280 Speaker 1: coming up from the folks at All Data and making 682 00:34:55,280 --> 00:34:57,319 Speaker 1: that work and helping the repair shops as All Data 683 00:34:57,360 --> 00:35:00,560 Speaker 1: has for so many years. So anyway, well, I about 684 00:35:00,560 --> 00:35:03,319 Speaker 1: wrapped up this hour, like, Wow, where did that one go? 685 00:35:03,440 --> 00:35:07,200 Speaker 1: It just sort of flew by. And it must be 686 00:35:07,239 --> 00:35:09,320 Speaker 1: the fact that I have Tony back operating the board 687 00:35:09,360 --> 00:35:11,799 Speaker 1: and um doing his thing as always. I appreciate him. 688 00:35:11,840 --> 00:35:13,719 Speaker 1: I'm on an any in the car doctor reminding eat 689 00:35:13,760 --> 00:35:16,800 Speaker 1: you and every one of your mechanics aren't expensive, They're priceless. 690 00:35:17,040 --> 00:35:17,400 Speaker 1: See U.