WEBVTT - TikTok Part 4: Are The Kids All Right? 

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<v Speaker 1>The thing that's funny about TikTok is that it even

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<v Speaker 1>makes it twenty two year old feel old. Here's Ameliana Via.

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<v Speaker 1>When I first downloaded the app, I posted a video

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<v Speaker 1>of me like dancing in the club, like set some music. Um,

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<v Speaker 1>and then I get a comment like five minutes after

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<v Speaker 1>I posted. In the comment it's like yes, like teach

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<v Speaker 1>me your skills or something. And I go to the

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<v Speaker 1>page and it's like a little girl like she looks

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<v Speaker 1>like eleven years old. Um. Yeah, And I was like, okay,

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<v Speaker 1>so this is really like a kid's app. Like people

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<v Speaker 1>aren't lying when they say that, and looking at an

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<v Speaker 1>eleven year old dancing in her bedroom on TikTok felt wrong.

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<v Speaker 1>I mean I didn't feel creepy. It felt creepy like

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<v Speaker 1>looking at their stuff because I feel like I'm not

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<v Speaker 1>the audience for it, and it's a little weird that

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<v Speaker 1>it's so public. Amiliano isn't the only young person to

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<v Speaker 1>tell me that he felt protective of kids on the app. Yeah.

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<v Speaker 1>I would not recommend like a young child a me

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<v Speaker 1>app unless they have like parents supervision. That's Katie Pheeney.

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<v Speaker 1>We heard from her in a previous episode. She's eighteen

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<v Speaker 1>years old and spends about four hours a day on TikTok.

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<v Speaker 1>But her message to the kids play outside more. I

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<v Speaker 1>feel like when I was ten years old or nine

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<v Speaker 1>years old, I was playing outside, and I feel like

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<v Speaker 1>now like these kids are cursing and they're doing super

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<v Speaker 1>like sexy dances, and I just I can't watch it.

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<v Speaker 1>I'm like, oh no, please, don't do that. Go right

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<v Speaker 1>a bike. And there's some corners of the app that

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<v Speaker 1>a number of teens say are worth worrying about. Here's

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<v Speaker 1>nineteen year old Mila Dilatore. There was a lot of

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<v Speaker 1>weird stuff about like eating disorders. There was there was

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<v Speaker 1>a bunch of really stupid, like disgusting trends on TikTok

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<v Speaker 1>of like really underage kids. It's just like, it's such

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<v Speaker 1>a scary thing, I think for kids, like fourteen year

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<v Speaker 1>olds to be on TikTok because there's such disgusting stuff

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<v Speaker 1>on there. So it's not just a bunch of old

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<v Speaker 1>people that are concerned about TikTok. Even the kids are

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<v Speaker 1>asking are the kids all right? Because for all the

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<v Speaker 1>funny memes, dance routines and silly lip sinking videos, there's

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<v Speaker 1>a dark side to TikTok, and it starts with a

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<v Speaker 1>young children that have been on the app from its

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<v Speaker 1>very start. You're listening to Foundering. I'm your host, Shelley

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<v Speaker 1>Banjo a word of morning. This episode contains some very

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<v Speaker 1>sad and disturbing information, including stories about the sexual exploitation

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<v Speaker 1>of miners. And I did want to mention that I

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<v Speaker 1>pressed TikTok at least five times to interview someone in

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<v Speaker 1>charge of child safety. The company declined to make anyone available,

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<v Speaker 1>but they did give us a number of comments, which

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<v Speaker 1>will include throughout this episode, starting with the statement TikTok

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<v Speaker 1>is deeply committed to the safety of miners. So up

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<v Speaker 1>until now, we've been telling you the story of TikTok's

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<v Speaker 1>explosive growth and how it took Silicon Valley and Hollywood

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<v Speaker 1>by surprise. TikTok was able to achieve this success by

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<v Speaker 1>taking a number of shortcuts. One of them was letting kids,

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<v Speaker 1>even kids under thirteen, roam free on their app. That

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<v Speaker 1>led to a firestorm among parents, police departments, and lawmakers

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<v Speaker 1>that hurt TikTok's reputation just as it was hitting it

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<v Speaker 1>big in the US. We'll tell you more after a

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<v Speaker 1>quick Break. TikTok's problems with young children actually began years

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<v Speaker 1>before TikTok even existed. It goes all the way back

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<v Speaker 1>to when TikTok was still called Musically. When the Musically

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<v Speaker 1>app first started getting popular, investors called it the world's

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<v Speaker 1>youngest social network because it's audience included kids in elementary school.

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<v Speaker 1>At the time, Disney songs were popular in the apps

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<v Speaker 1>music library, and unlike Instagram and YouTube, Musically didn't prompt

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<v Speaker 1>users to disclose their ages. Here's Josh Constein speaking with

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<v Speaker 1>Musically's founder, Alex jew at a conference in Josh was

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<v Speaker 1>a journalist at tech Crunch. So I'm a little bit

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<v Speaker 1>terrified because some of the kids that I see on

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<v Speaker 1>this app seem extremely young. I mean it's not just

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<v Speaker 1>under thirteen or not just thirteen year olds, which are

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<v Speaker 1>actually allowed on most services like Facebook and Instagram, but

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<v Speaker 1>kids that look like they're eleven nine, seven years old.

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<v Speaker 1>And these are kids with millions of followers, and some

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<v Speaker 1>of them are acting quite provocatively. Most social media companies

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<v Speaker 1>draw the line at thirteen years old to avoid running

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<v Speaker 1>a foul of a federal law called Kappa that's the

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<v Speaker 1>children's online Privacy Protection Act KAPPA limits how much information

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<v Speaker 1>apps can collect from kids under thirteen. It's one of

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<v Speaker 1>the only federal laws in the US that protects kids online.

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<v Speaker 1>It's meant to keep them away from sexual predators and

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<v Speaker 1>others who might have suppoitt them. Does musically abide by

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<v Speaker 1>the Child Online Privacy Protection Room? Absolutely? How do you

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<v Speaker 1>guys abide by that? Because you don't. You don't ask

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<v Speaker 1>users for their age, right, So that's actually uh compliant

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<v Speaker 1>with the regulation, that's not that's feigning ignorance though. Right

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<v Speaker 1>Alex is on stage and meaning he intentionally didn't ask

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<v Speaker 1>kids to enter their ages before signing up, and he

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<v Speaker 1>defended that decision, right. But we we could do something

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<v Speaker 1>similar to snapchat right collecting the age the year of births.

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<v Speaker 1>But those kids there were anyway say they over certain, right,

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<v Speaker 1>So that doesn't really change the conversation for us. The

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<v Speaker 1>most important thing is we have to make sure the

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<v Speaker 1>environment is a safety We put a lot of resource

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<v Speaker 1>and technology in place to make sure everything is safety.

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<v Speaker 1>And going back to to your previous point, a lot

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<v Speaker 1>of users, especially top users, the under certain but they

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<v Speaker 1>are being monitored by parents. So we do have wit

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<v Speaker 1>chat communication we sell parents own daily basis, So Alex

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<v Speaker 1>had many parents download wha Chat. It's a Chinese messaging app,

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<v Speaker 1>kind of similar to What's App or Facebook Messenger. That way,

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<v Speaker 1>Alex and his team in Shanghai could keep in touch

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<v Speaker 1>with the parents by essentially texting back and forth. But

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<v Speaker 1>as the app hit more than a hundred million registered

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<v Speaker 1>users in the US, people started asking how they could

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<v Speaker 1>possibly get permission from all of these parents. But I

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<v Speaker 1>still don't understand though. If it's if these kids are

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<v Speaker 1>under thirteen and you're providing their you know, contact information, photographs,

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<v Speaker 1>real names, user names, all things that are prohibited by

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<v Speaker 1>the Online Protection Act for Children. How I don't understand

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<v Speaker 1>how that's not a violation. But the parents give the permission.

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<v Speaker 1>It is being momented by the parents. That's a point.

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<v Speaker 1>But there can't be that all these kids, I mean,

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<v Speaker 1>so many parents don't even know what this app is.

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<v Speaker 1>But if you go, how do all there's You're telling

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<v Speaker 1>me that every kid that's under thirteen on your platform,

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<v Speaker 1>how their parents permission? I can't guarantee, as far as

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<v Speaker 1>I know, is being wanted by the parents. I understand

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<v Speaker 1>that you guys have have faigned that you don't know

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<v Speaker 1>the ages of users before, or that their parents are

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<v Speaker 1>always involved. Honestly, looking at this content, I think that

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<v Speaker 1>this is something that you guys should really be looking

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<v Speaker 1>deeper into. I was surprised by how hard Josh Constein

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<v Speaker 1>is questioning Alex here. Tech conferences usually showcase a founder's success,

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<v Speaker 1>not this. It's also just strange to hear Alex caught

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<v Speaker 1>so completely on his back foot from the get go.

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<v Speaker 1>Alex seemed to know just how he wanted his app

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<v Speaker 1>to look and feel. He had a vision for how

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<v Speaker 1>to handle creators and how to work with the music industry.

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<v Speaker 1>So why was he so careless about the young users

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<v Speaker 1>on his platform. The way he handled this problem seems sloppy,

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<v Speaker 1>and this would come back to bite him. I remember

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<v Speaker 1>the founder of Musically had actually been interviewed at the

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<v Speaker 1>conference with an industry conference where he was asked in

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<v Speaker 1>detail about their cop of compliance and he said, oh, yeah,

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<v Speaker 1>we have a lot of kids under thirteen. But then

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<v Speaker 1>everybody said no, but we don't have a problem their

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<v Speaker 1>parents know, and he was really given a hard time

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<v Speaker 1>and it was really I mean, it just was pretty blatant.

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<v Speaker 1>So most companies don't do things like that. That's Angela Campbell,

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<v Speaker 1>an attorney who has spent decades working on child privacy issues.

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<v Speaker 1>She was among a group of lawyers who failed to

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<v Speaker 1>complain against TikTok to the Federal Trade Commission. So in

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<v Speaker 1>twenty nineteen, about a year after Byte Dance bought Musically

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<v Speaker 1>and folded it into TikTok, it came out that TikTok

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<v Speaker 1>had become the subject of a federal investigation. I mean,

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<v Speaker 1>there were just so many little kids on the app

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<v Speaker 1>back then. It was unbelievable. Um such a clear cop

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<v Speaker 1>of violation. They had lots of kids songs they had,

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<v Speaker 1>you know, like baby Shark was one of the things

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<v Speaker 1>you could lip sync too. So even though they said

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<v Speaker 1>they were only intended for over thirty, it was clear

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<v Speaker 1>that that wasn't the case. They were directed their children,

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<v Speaker 1>and also that they knew that they had kids on there.

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<v Speaker 1>The cop of violations were apparently so clear that the

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<v Speaker 1>federal government stepped in. In February nineteen, the FTC alleged

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<v Speaker 1>the app was collecting personal information from kids without their

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<v Speaker 1>parents consent. The U. S Government slapped TikTok's Chinese parent company,

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<v Speaker 1>Bye Dance, with a five point seven million dollar fine.

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<v Speaker 1>At the time, it was the largest ever child privacy

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<v Speaker 1>settlement in US history. TikTok's unchecked growth appeared to be

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<v Speaker 1>at risk. They agreed to make a number of changes,

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<v Speaker 1>including deleting the profiles of kids under thirteen, and they

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<v Speaker 1>put out a statement today the FTC announced a settlement

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<v Speaker 1>agreement related to Musically. It's our priority to create a

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<v Speaker 1>safe and welcoming experience for all of our users. I

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<v Speaker 1>remember thinking that the statement was so backward looking. It

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<v Speaker 1>focused on Musically, which at that point had been defunct

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<v Speaker 1>for almost a year, and it seemed to lay the

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<v Speaker 1>blame squarely on Musically's founder, Alex jew The company was

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<v Speaker 1>framing the FTC fine as a problem with its previous self,

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<v Speaker 1>an ugly issue TikTok left behind when it stopped being Musically,

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<v Speaker 1>but things didn't work out that way. We'll be right back.

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<v Speaker 1>Don Hawkins runs a group called the National Center on

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<v Speaker 1>Sexual Exploitation. She says a few things surprise her anymore

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<v Speaker 1>when it comes to kids on social media. Until one

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<v Speaker 1>of our family members got on TikTok. He's eight years old.

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<v Speaker 1>His second grade teacher um suggested that all of the

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<v Speaker 1>students get on TikTok as a way to kind of

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<v Speaker 1>bond and stay close. They could they could make funny

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<v Speaker 1>videos together, et cetera. UM obviously see a lot wrong

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<v Speaker 1>with that. Kids are not suppose of you on these

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<v Speaker 1>platforms until they're thirteen or older. UM and eight year

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<v Speaker 1>old especially, there's a lot out of problematic content on

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<v Speaker 1>there um for their little brains to handle. Don says

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<v Speaker 1>his eight year old parents agree to let their son

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<v Speaker 1>on TikTok because they thought TikTok was safe and because

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<v Speaker 1>his teacher thought it would be a fun thing to try.

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<v Speaker 1>I found out he hit was on it and took

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<v Speaker 1>a look at his account, and I found that thirty

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<v Speaker 1>two men had written him private messages, and some of

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<v Speaker 1>the messages contained links to disturbing images. But Dawn says

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<v Speaker 1>they were too subtle for an eight year old to

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<v Speaker 1>understand how and why they were wrong. So often it

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<v Speaker 1>was just like, hey, you're so cute, how are you?

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<v Speaker 1>Will you send me these videos? Some of them sent

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<v Speaker 1>images of their um, of their penises and asked them

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<v Speaker 1>for pictures of his. A couple of them did say

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<v Speaker 1>it's a challenge. Others just said, hey, you should do this,

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<v Speaker 1>and wear this and and he just did it. Yeah,

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<v Speaker 1>he just did it. And then things got even more disturbing,

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<v Speaker 1>and some of the men asked him, I think that

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<v Speaker 1>they were men, asked him to create some videos in

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<v Speaker 1>his underwear and gave him exact videos to copy and

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<v Speaker 1>dance moves to copies, which he did and um. And

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<v Speaker 1>we then found that some of them had recorded his

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<v Speaker 1>videos and then reposted them. And this was perhaps the

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<v Speaker 1>worst part. The videos were being shared widely, and so

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<v Speaker 1>his videos had, you know, like under twenty views and um,

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<v Speaker 1>but the videos that they reposted of him had tens

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<v Speaker 1>of thousands and um. And you know, he's in his

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<v Speaker 1>underwear dancing in a very sexually like suggestive way. Um.

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<v Speaker 1>Not realizing what it means, John broke the news to

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<v Speaker 1>her young relative about what happened with his videos, like

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<v Speaker 1>his whole body language changed, and he said, he's so embarrassed,

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<v Speaker 1>and he didn't know that it could be sent out there.

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<v Speaker 1>He posted it on his own channel, How how is

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<v Speaker 1>it possible that it could be on someone else's. He

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<v Speaker 1>didn't give permission. And the rest of that day he

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<v Speaker 1>kept coming to me asking how could they copy it?

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<v Speaker 1>Why would they do that to him that was just

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<v Speaker 1>for him and his friends. His little eight year old

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<v Speaker 1>self is so traumatized that it's it's out there, and

0:13:15.160 --> 0:13:17.520
<v Speaker 1>what does that mean? Are his friends at school are

0:13:17.520 --> 0:13:20.079
<v Speaker 1>going to see it? And and so forth. I spoke

0:13:20.080 --> 0:13:22.400
<v Speaker 1>to don about nine months after the videos went up.

0:13:22.920 --> 0:13:26.160
<v Speaker 1>Her family was still trying to get them removed. He's

0:13:26.160 --> 0:13:28.880
<v Speaker 1>working with some police now. I think the police are

0:13:28.880 --> 0:13:31.360
<v Speaker 1>asking for those videos to come down. And did he

0:13:31.600 --> 0:13:35.080
<v Speaker 1>delete TikTok or is he still on it? You know what,

0:13:35.160 --> 0:13:38.360
<v Speaker 1>These kids love it and it is so fun, right,

0:13:38.840 --> 0:13:42.800
<v Speaker 1>so once he's experienced it, he it's really hard to

0:13:42.840 --> 0:13:46.400
<v Speaker 1>take it away. So um it isn't fully deleted, but

0:13:46.520 --> 0:13:48.960
<v Speaker 1>he's only allowed to be on it when a parent

0:13:49.520 --> 0:13:52.840
<v Speaker 1>or an adult is sitting with him. It's pretty telling

0:13:53.040 --> 0:13:56.040
<v Speaker 1>that after something like this happened, this eight year old

0:13:56.120 --> 0:13:59.199
<v Speaker 1>is still on TikTok. But that just speaks to how

0:13:59.240 --> 0:14:03.600
<v Speaker 1>addictive app is. TikTok started asking users for their date

0:14:03.640 --> 0:14:06.600
<v Speaker 1>of birth in twenty nineteen, and the spokesperson told me

0:14:06.679 --> 0:14:09.000
<v Speaker 1>they'll delete the accounts of kids that they find are

0:14:09.040 --> 0:14:12.360
<v Speaker 1>lying about their age. But Bloomberg has reported that the

0:14:12.400 --> 0:14:16.160
<v Speaker 1>FTC and the Department of Justice are looking into allegations

0:14:16.200 --> 0:14:19.760
<v Speaker 1>that TikTok hasn't followed through with these promises. When the

0:14:19.800 --> 0:14:23.240
<v Speaker 1>story came out, TikTok gave us a statement, we take

0:14:23.280 --> 0:14:26.160
<v Speaker 1>the issue of safety seriously for all our users, and

0:14:26.240 --> 0:14:30.400
<v Speaker 1>we continue to further strengthen our safeguards. TikTok has become

0:14:30.520 --> 0:14:34.280
<v Speaker 1>so ubiquitous now among teens that what happens on TikTok

0:14:34.800 --> 0:14:38.280
<v Speaker 1>leaks into life offline. I spoke to a school police

0:14:38.280 --> 0:14:41.320
<v Speaker 1>officer about this. I see it on TikTok, I see

0:14:41.360 --> 0:14:44.280
<v Speaker 1>it in real life, and that's all across the world

0:14:44.320 --> 0:14:47.000
<v Speaker 1>that that's happening. All kinds of challenges that go on

0:14:47.360 --> 0:14:51.480
<v Speaker 1>that are awful. The duets are awful, right, some of

0:14:51.480 --> 0:14:53.440
<v Speaker 1>the duets. You know, somebody has half a screen, the

0:14:53.440 --> 0:14:56.160
<v Speaker 1>other person has half a screen, and the duets just

0:14:56.240 --> 0:15:01.240
<v Speaker 1>makes our some awful uh sexualization of young kids, and

0:15:01.240 --> 0:15:04.800
<v Speaker 1>and they're recording it for TikTok. That's Officer David Gomez.

0:15:05.080 --> 0:15:08.280
<v Speaker 1>He's a school cop in Idaho. When he started nearly

0:15:08.320 --> 0:15:10.920
<v Speaker 1>a decade ago, he thought he'd be spending most of

0:15:10.960 --> 0:15:14.680
<v Speaker 1>his time breaking up fights, stopping school shootings, or keeping

0:15:14.760 --> 0:15:18.320
<v Speaker 1>drugs out of bathrooms. But on the job, he noticed

0:15:18.360 --> 0:15:21.080
<v Speaker 1>that kids social lives had moved beyond the hallways and

0:15:21.120 --> 0:15:25.200
<v Speaker 1>parking lots, onto their phones and onto platforms like TikTok.

0:15:25.480 --> 0:15:27.760
<v Speaker 1>I'll ask kids at my own school, Hey, how many

0:15:27.800 --> 0:15:29.960
<v Speaker 1>people do you think who are juniors have sent out

0:15:29.960 --> 0:15:31.920
<v Speaker 1>their nude photos? And you know the answer I get

0:15:31.920 --> 0:15:34.880
<v Speaker 1>more and more is coomans. I think everybody has sent

0:15:34.880 --> 0:15:37.840
<v Speaker 1>out their nude photo by eleventh grade, right, and by

0:15:37.840 --> 0:15:41.120
<v Speaker 1>eighth grade it's about fifty. And that is a question

0:15:41.160 --> 0:15:43.480
<v Speaker 1>I absolutely get a lot. Hey, is everybody's doing it?

0:15:43.520 --> 0:15:44.920
<v Speaker 1>Why is it a big deal that I do it?

0:15:45.200 --> 0:15:47.760
<v Speaker 1>While it seems that sending a sexy photo is kind

0:15:47.760 --> 0:15:50.800
<v Speaker 1>of a write of passage for teenagers these days, it's

0:15:50.800 --> 0:15:54.240
<v Speaker 1>a big deal to Officer Gomez because that naked photo

0:15:54.360 --> 0:15:57.480
<v Speaker 1>could be used as blackmail, as a tool for predators

0:15:57.520 --> 0:16:00.400
<v Speaker 1>to extore young children. He told me about a recent

0:16:00.440 --> 0:16:02.800
<v Speaker 1>case he handled with one of his students. One of

0:16:02.840 --> 0:16:05.880
<v Speaker 1>them again that started on TikTok, was a twenty four

0:16:05.960 --> 0:16:09.920
<v Speaker 1>year old in Pennsylvania who was collecting girls to send

0:16:09.960 --> 0:16:12.680
<v Speaker 1>him weekly naked pictures of themselves. One of the girls

0:16:12.960 --> 0:16:15.480
<v Speaker 1>was a thirteen year old student at his school. Once

0:16:15.480 --> 0:16:17.280
<v Speaker 1>he got their underwear picture and say, hey, look, if

0:16:17.320 --> 0:16:19.640
<v Speaker 1>unless you want all your friends, your school, your grandparents

0:16:19.760 --> 0:16:22.040
<v Speaker 1>send me. Now, you're gonna send me a video every

0:16:22.040 --> 0:16:24.920
<v Speaker 1>week by this time, or else I'm gonna blast this

0:16:25.040 --> 0:16:27.800
<v Speaker 1>to everybody. Officer Gomez says she sent the man in

0:16:27.840 --> 0:16:30.760
<v Speaker 1>Pennsylvania photos of herself because she felt she had no

0:16:30.880 --> 0:16:34.320
<v Speaker 1>choice and was too scared to ask for help. Gomez

0:16:34.320 --> 0:16:37.280
<v Speaker 1>has seen this a lot. They feel shamed, they feel embarrassed,

0:16:37.480 --> 0:16:39.600
<v Speaker 1>you know, they feel out of control, they feel brainwashed.

0:16:39.960 --> 0:16:43.120
<v Speaker 1>All those things are the same things that adult predators

0:16:43.120 --> 0:16:45.280
<v Speaker 1>are using on young girls who are too much easier

0:16:45.320 --> 0:16:48.720
<v Speaker 1>to control than an adult woman would be. Officer Gomez

0:16:48.720 --> 0:16:51.440
<v Speaker 1>says he was able to get Pennsylvania State troopers to

0:16:51.480 --> 0:16:54.440
<v Speaker 1>go to the guy's house and warn him to stop. Luckily,

0:16:54.480 --> 0:16:57.440
<v Speaker 1>in this case, the guy stopped contacting the thirteen year old,

0:16:57.720 --> 0:17:00.320
<v Speaker 1>but Gomez warns that her naked photos are all out

0:17:00.360 --> 0:17:03.320
<v Speaker 1>there and other predators could buy them one day and

0:17:03.360 --> 0:17:06.440
<v Speaker 1>try to extort her again. And do you think TikTok

0:17:06.520 --> 0:17:10.200
<v Speaker 1>in particular has become a bigger problem in recent heres?

0:17:10.240 --> 0:17:14.280
<v Speaker 1>Absolutely right, it has become the biggest problem above Snapchat.

0:17:14.280 --> 0:17:17.320
<v Speaker 1>Now this was news to me when I first met

0:17:17.359 --> 0:17:21.000
<v Speaker 1>Officer Gomez it was and I was working on a

0:17:21.080 --> 0:17:24.879
<v Speaker 1>magazine story about TikTok. Back then. He told me that

0:17:24.960 --> 0:17:29.000
<v Speaker 1>Snapchat was his main concern because of its disappearing messages.

0:17:29.600 --> 0:17:33.280
<v Speaker 1>But in the past two years, from Officer Gomez's perspective,

0:17:33.840 --> 0:17:37.840
<v Speaker 1>TikTok has overtaken Snapchat as the most dangerous app for kids.

0:17:38.080 --> 0:17:41.719
<v Speaker 1>Oh really, why why above Snapchat? Because parents think that

0:17:41.760 --> 0:17:45.800
<v Speaker 1>TikTok has some redeeming values of them making videos, and

0:17:46.080 --> 0:17:48.520
<v Speaker 1>I would agree that it does have some redeeming values

0:17:49.200 --> 0:17:53.520
<v Speaker 1>yea videos, lip syncing, singing, dancing around, oxide activity, Okay,

0:17:53.560 --> 0:17:57.120
<v Speaker 1>I see that stuff. But parents are just not understanding

0:17:57.200 --> 0:18:02.080
<v Speaker 1>how many predators are on TikTok. Parents underestimate TikTok because

0:18:02.119 --> 0:18:05.040
<v Speaker 1>they don't see what their children see. Alex, do you you

0:18:05.200 --> 0:18:09.920
<v Speaker 1>explain this back in people will have very personalized experience,

0:18:10.640 --> 0:18:14.040
<v Speaker 1>see very very different contents basically on the age, based

0:18:14.040 --> 0:18:19.480
<v Speaker 1>on the preference, So the parents experience will be completely different.

0:18:19.520 --> 0:18:25.080
<v Speaker 1>With experience. Personalization means that a parent can't exactly monitor

0:18:25.160 --> 0:18:28.119
<v Speaker 1>their child's feet and it means that they're not clued

0:18:28.160 --> 0:18:31.400
<v Speaker 1>in into some of the big issues on TikTok. One

0:18:31.400 --> 0:18:35.280
<v Speaker 1>of those problems is bullying. And it happens often, all

0:18:35.359 --> 0:18:38.840
<v Speaker 1>the time, all the time, and it's definitely with like

0:18:38.960 --> 0:18:42.760
<v Speaker 1>people who aren't conventionally pretty or even like just looks

0:18:42.840 --> 0:18:46.240
<v Speaker 1>slightly different than like the average beauty standard. That's Liz,

0:18:46.480 --> 0:18:49.080
<v Speaker 1>an eighteen year old from Florida. She didn't want us

0:18:49.080 --> 0:18:51.959
<v Speaker 1>to use her last name. Lizays TikTok is worse than

0:18:52.040 --> 0:18:55.200
<v Speaker 1>other social media apps. She uses them, always coming onto

0:18:55.200 --> 0:18:57.360
<v Speaker 1>my life teams just like calling me names like oh,

0:18:57.400 --> 0:19:01.040
<v Speaker 1>you're so ugly, you're so fat, you cow, and I'm like, okay, cool, thanks,

0:19:01.800 --> 0:19:04.920
<v Speaker 1>thank you, thank you for the input. Bullying happens on

0:19:04.920 --> 0:19:07.960
<v Speaker 1>our social media sites, but it can be more damaging

0:19:08.119 --> 0:19:11.120
<v Speaker 1>when we're talking about the really young users on TikTok.

0:19:11.840 --> 0:19:14.680
<v Speaker 1>And because TikTok is still so new compared to other companies,

0:19:15.040 --> 0:19:17.720
<v Speaker 1>there are fewer people working on many of these safety issues.

0:19:18.520 --> 0:19:20.480
<v Speaker 1>I spoke to a girl in the UK named Talia

0:19:20.560 --> 0:19:24.880
<v Speaker 1>about this. She's thirteen and had a horrible experience on TikTok.

0:19:25.280 --> 0:19:27.920
<v Speaker 1>I lost all my friends that I thought or baby

0:19:28.040 --> 0:19:31.920
<v Speaker 1>enough for a long time and the best time because

0:19:32.040 --> 0:19:36.720
<v Speaker 1>I felt alone a lot, so I felt like kind

0:19:36.720 --> 0:19:40.320
<v Speaker 1>of trapped. That makes sense. It all began when Talia

0:19:40.400 --> 0:19:43.760
<v Speaker 1>started getting a flurry of messages from her classmates. So

0:19:44.160 --> 0:19:47.520
<v Speaker 1>I was doing online work and suddenly my phone got

0:19:47.560 --> 0:19:50.440
<v Speaker 1>message saying did you do this to this girl? And

0:19:50.480 --> 0:19:53.920
<v Speaker 1>I went, no, of course not, and then I got

0:19:53.280 --> 0:19:57.080
<v Speaker 1>um six messages from the same kept going keept going,

0:19:57.160 --> 0:20:00.320
<v Speaker 1>and I realized that I was her mom because the

0:20:00.400 --> 0:20:03.280
<v Speaker 1>things I was getting said to me. And then Talier

0:20:03.359 --> 0:20:05.800
<v Speaker 1>just came up to me and she said something's happened

0:20:05.800 --> 0:20:08.240
<v Speaker 1>on TikTok and I was like, what do you mean.

0:20:08.400 --> 0:20:10.600
<v Speaker 1>She she starts to explain it, and I'll just give

0:20:10.600 --> 0:20:14.280
<v Speaker 1>me your phone. That's Talia's mom, Shelley deal. She says,

0:20:14.320 --> 0:20:17.359
<v Speaker 1>someone online was pretending to be Talia. They set up

0:20:17.400 --> 0:20:20.760
<v Speaker 1>an account with Talia's face and Talia's name with the

0:20:20.840 --> 0:20:23.800
<v Speaker 1>sole purpose of trolling a popular girl at their middle school.

0:20:24.320 --> 0:20:27.680
<v Speaker 1>It's what many tiktoker's call a hate account. So this

0:20:27.720 --> 0:20:31.200
<v Speaker 1>person pretending to be Talia was calling this other girl

0:20:31.320 --> 0:20:35.000
<v Speaker 1>really mean things, calling her a pig, fat, and ugly,

0:20:35.600 --> 0:20:38.760
<v Speaker 1>and all of Talia's friends were confused why was Talia

0:20:38.840 --> 0:20:41.639
<v Speaker 1>doing this? So then all of their classmates started to

0:20:41.720 --> 0:20:44.400
<v Speaker 1>hit back at the real Talia, asking how she could

0:20:44.400 --> 0:20:46.760
<v Speaker 1>have done such a thing. I had no proof they

0:20:46.760 --> 0:20:50.280
<v Speaker 1>weren't me. I can't really do much because I thought

0:20:50.320 --> 0:20:52.720
<v Speaker 1>I was really good friends to people, so people that

0:20:52.800 --> 0:20:56.119
<v Speaker 1>messaging me, they just seemed so angry at me for

0:20:56.200 --> 0:20:59.080
<v Speaker 1>something that I didn't do. Um. They were just saying

0:20:59.160 --> 0:21:01.840
<v Speaker 1>that she's jealous, that she's a bit, she's a slag,

0:21:02.960 --> 0:21:06.560
<v Speaker 1>just awful things. Talia's mom tried reaching out to TikTok.

0:21:07.280 --> 0:21:10.000
<v Speaker 1>When she couldn't reach anyone, she reported the issues to

0:21:10.040 --> 0:21:12.800
<v Speaker 1>the school, who sent her to the police, but the

0:21:12.800 --> 0:21:15.800
<v Speaker 1>police said that TikTok refused to turn over any information.

0:21:16.040 --> 0:21:19.520
<v Speaker 1>I'd already reported it to TikTok and said someone is

0:21:19.560 --> 0:21:24.840
<v Speaker 1>pretending to be my daughter and didn't hear anything back. Um.

0:21:24.920 --> 0:21:26.879
<v Speaker 1>But I was just shocked. And then the more the

0:21:26.920 --> 0:21:29.280
<v Speaker 1>TikTok's were coming in, I just felt sick. I just

0:21:29.320 --> 0:21:31.439
<v Speaker 1>felt physically sick. This was happening to her and we

0:21:31.520 --> 0:21:34.159
<v Speaker 1>just didn't know who it was and why, and we

0:21:34.200 --> 0:21:36.879
<v Speaker 1>couldn't stop it because I just thought I could report

0:21:36.920 --> 0:21:39.520
<v Speaker 1>it to TikTok, they'd be taken down and that would

0:21:39.520 --> 0:21:40.760
<v Speaker 1>be in for it. But they were It was a

0:21:40.760 --> 0:21:43.879
<v Speaker 1>long time before they took it down. She said. The

0:21:43.880 --> 0:21:47.280
<v Speaker 1>police officers told her this was a particularly bad case

0:21:47.400 --> 0:21:50.840
<v Speaker 1>of online abuse, but they didn't have the resources to

0:21:50.880 --> 0:21:54.520
<v Speaker 1>go after TikTok, even though cyber bullying is illegal in

0:21:54.520 --> 0:21:58.199
<v Speaker 1>the UK. On TikTok, you can't speak to anyone. They

0:21:58.200 --> 0:22:03.400
<v Speaker 1>don't reply. There's no response. I've given them chrome reference number. UM.

0:22:03.400 --> 0:22:05.320
<v Speaker 1>I said, it's serious. The police are dealing with it.

0:22:05.400 --> 0:22:08.880
<v Speaker 1>This is a brilliant You don't even get a response,

0:22:08.960 --> 0:22:11.639
<v Speaker 1>they just ignore you. A few months after I spoke

0:22:11.680 --> 0:22:14.560
<v Speaker 1>to Talia and her mom, TikTok finally did something about

0:22:14.560 --> 0:22:18.120
<v Speaker 1>the incident because Talia's story appeared in the Daily Mail,

0:22:18.800 --> 0:22:21.960
<v Speaker 1>and then TikTok banned the hate account for violating its guidelines.

0:22:22.880 --> 0:22:27.120
<v Speaker 1>A TikTok spokesperson said, bullying and harassment are strictly against

0:22:27.160 --> 0:22:30.840
<v Speaker 1>our community guidelines, and content of that sort is removed.

0:22:31.560 --> 0:22:33.919
<v Speaker 1>But the hate accounts stayed up for eight months and

0:22:34.000 --> 0:22:37.239
<v Speaker 1>this incident changed Talia's life to the point where her

0:22:37.280 --> 0:22:41.119
<v Speaker 1>mom decided Talia should move schools. Obviously, Yeah, we've had

0:22:41.119 --> 0:22:45.600
<v Speaker 1>times where she's just been sobbing and really down. You know,

0:22:45.720 --> 0:22:48.120
<v Speaker 1>she's lost even her best friends that she's had since

0:22:48.119 --> 0:22:52.240
<v Speaker 1>primary school. All turns against her. UM and it was

0:22:52.240 --> 0:22:55.080
<v Speaker 1>actually her that said I could never go back to

0:22:55.200 --> 0:22:58.639
<v Speaker 1>that school. I was surprised to find out that Talia

0:22:58.760 --> 0:23:02.520
<v Speaker 1>stayed on TikTok. Her mom allows it because it's helped

0:23:02.560 --> 0:23:05.080
<v Speaker 1>Tally a big friends at her new school tell you

0:23:05.200 --> 0:23:08.560
<v Speaker 1>says that what happens still haunts her, but she's moving on. Yeah.

0:23:08.600 --> 0:23:10.239
<v Speaker 1>I want to find out who it is. But if not,

0:23:10.280 --> 0:23:14.160
<v Speaker 1>I want to leave it behind and on Monday friends

0:23:14.320 --> 0:23:19.840
<v Speaker 1>and just forget about what I'm trying. Don Hawkins, the

0:23:19.920 --> 0:23:22.719
<v Speaker 1>child's safety advocate we heard from earlier, the one who

0:23:22.800 --> 0:23:25.680
<v Speaker 1>had the eight year old relative. She thinks that problems

0:23:25.720 --> 0:23:28.320
<v Speaker 1>like this shouldn't just be up to parents and the police.

0:23:29.040 --> 0:23:31.880
<v Speaker 1>She wants TikTok to take a heavier hand and protecting

0:23:31.920 --> 0:23:35.280
<v Speaker 1>its young users. Look, these tech companies know pretty much

0:23:35.320 --> 0:23:37.399
<v Speaker 1>everything there is to know about us. They know us

0:23:37.440 --> 0:23:40.520
<v Speaker 1>better than we know ourselves. They can detect age lying,

0:23:41.240 --> 0:23:44.240
<v Speaker 1>They probably already have all of that information on us already.

0:23:44.680 --> 0:23:48.080
<v Speaker 1>Don speculating here, But many tech experts I've spoken to

0:23:48.160 --> 0:23:51.080
<v Speaker 1>agree with her that tech companies can do more to

0:23:51.119 --> 0:23:54.080
<v Speaker 1>protect kids, but they don't because it would bite into

0:23:54.119 --> 0:23:58.280
<v Speaker 1>add revenue. TikTok has made some strides and improving the

0:23:58.320 --> 0:24:01.800
<v Speaker 1>safety of its app. The company barred kids under sixteen

0:24:01.880 --> 0:24:05.840
<v Speaker 1>from sending messages and right after we contacted TikTok for

0:24:05.920 --> 0:24:10.520
<v Speaker 1>comment about this episode. In January, they stopped users from

0:24:10.520 --> 0:24:13.480
<v Speaker 1>being able to duet or download videos posted by kids

0:24:13.520 --> 0:24:17.000
<v Speaker 1>under sixteen, and they stopped strangers from being able to

0:24:17.040 --> 0:24:21.080
<v Speaker 1>comment on those videos. They also introduced a big change

0:24:21.400 --> 0:24:23.960
<v Speaker 1>so that if you're under sixteen, your account is set

0:24:24.000 --> 0:24:27.600
<v Speaker 1>to private by default. That means kids have to individually

0:24:27.640 --> 0:24:30.920
<v Speaker 1>approve who gets to see their videos or deliberately changed

0:24:30.920 --> 0:24:35.120
<v Speaker 1>their account to public. TikTok also released a statement. They

0:24:35.119 --> 0:24:38.560
<v Speaker 1>wrote these changes are aimed at driving higher default standards

0:24:38.600 --> 0:24:42.280
<v Speaker 1>for user privacy and safety, but Dawn says that it's

0:24:42.320 --> 0:24:46.080
<v Speaker 1>clear that child safety still isn't TikTok's number one priority.

0:24:46.560 --> 0:24:50.359
<v Speaker 1>She believes these problems emerged because TikTok became so successful

0:24:50.600 --> 0:24:54.200
<v Speaker 1>so quickly. I do give TikTok the benefit of the doubt.

0:24:54.240 --> 0:24:57.720
<v Speaker 1>I think probably it was a problem of scaling and growing.

0:24:57.760 --> 0:25:03.320
<v Speaker 1>I mean, their company explode it in growth across the world, um,

0:25:03.359 --> 0:25:08.200
<v Speaker 1>and they just didn't they didn't prioritize child safety as

0:25:08.200 --> 0:25:11.560
<v Speaker 1>they were growing. At this point, child's safety was turning

0:25:11.600 --> 0:25:15.199
<v Speaker 1>into a disaster for TikTok and for Bye Dance. The CEO,

0:25:15.600 --> 0:25:18.879
<v Speaker 1>John Gi Ming, just as he got his wish of

0:25:18.920 --> 0:25:24.560
<v Speaker 1>taking TikTok worldwide and surpassing one billion registered users, suddenly

0:25:24.600 --> 0:25:29.840
<v Speaker 1>all these problems started to emerge, child exploitation, cyber bullying.

0:25:30.400 --> 0:25:33.200
<v Speaker 1>He gets slapped with the heftiest FTC fine of all

0:25:33.280 --> 0:25:37.439
<v Speaker 1>time for violating child privacy laws. The UK and India

0:25:37.520 --> 0:25:41.320
<v Speaker 1>launched their own investigations. You can't exactly go out and

0:25:41.359 --> 0:25:45.879
<v Speaker 1>celebrate when everyone knows this is going on in your platform.

0:25:45.920 --> 0:25:47.919
<v Speaker 1>I spoke to a number of people who worked with

0:25:47.960 --> 0:25:50.960
<v Speaker 1>the Ming. They told me that he has an obsession

0:25:51.040 --> 0:25:54.160
<v Speaker 1>with the technology side of his business, but he never

0:25:54.240 --> 0:25:57.919
<v Speaker 1>really wants to wait into pr problems or government relations.

0:25:58.880 --> 0:26:02.000
<v Speaker 1>He's a practical person and who often doesn't understand the

0:26:02.040 --> 0:26:05.679
<v Speaker 1>emotional side of his business. He's often at a loss

0:26:05.800 --> 0:26:08.760
<v Speaker 1>when it comes to dealing with people. That includes both

0:26:08.800 --> 0:26:12.960
<v Speaker 1>his colleagues and the users on his apps. People said

0:26:12.960 --> 0:26:15.880
<v Speaker 1>that Yuman believed he could get past the issues presented

0:26:15.920 --> 0:26:19.320
<v Speaker 1>by the children on TikTok by programming his way around

0:26:19.320 --> 0:26:21.600
<v Speaker 1>them for Bike Dance, based on the success of the

0:26:21.600 --> 0:26:23.919
<v Speaker 1>products they already had in China. They were pretty confident

0:26:23.920 --> 0:26:26.160
<v Speaker 1>that they will be able to expand beyond this very

0:26:26.200 --> 0:26:30.680
<v Speaker 1>young demographic and make the app mainstream. That's where I mom,

0:26:30.800 --> 0:26:34.200
<v Speaker 1>she's a former tech banker in China and Silicon Valley.

0:26:34.359 --> 0:26:38.480
<v Speaker 1>She's spent years following Byte Dance, TikTok's parent company. She

0:26:38.560 --> 0:26:40.959
<v Speaker 1>says that by Dance may have felt confident about their

0:26:41.000 --> 0:26:44.520
<v Speaker 1>ability to move past the FTC investigation because you Mean

0:26:44.600 --> 0:26:47.640
<v Speaker 1>had been in hot water before. He had big run

0:26:47.640 --> 0:26:51.200
<v Speaker 1>ins with regulators in China, where laws about child internet

0:26:51.280 --> 0:26:54.600
<v Speaker 1>use are much stricter than in the US. So even

0:26:54.640 --> 0:26:58.760
<v Speaker 1>before the US government was looking at TikTok for having

0:26:58.840 --> 0:27:02.359
<v Speaker 1>underage users, by Dance had actually gone through a whole

0:27:02.400 --> 0:27:07.840
<v Speaker 1>series of, you know, investigations with the Chinese government. Um.

0:27:07.960 --> 0:27:11.439
<v Speaker 1>That's because the platform was accused of having inappropriate content.

0:27:11.640 --> 0:27:14.960
<v Speaker 1>UM one of its actually first apps called They had Dwines,

0:27:15.000 --> 0:27:19.159
<v Speaker 1>and it was a app that feature jokes and memes,

0:27:19.240 --> 0:27:23.399
<v Speaker 1>and it was permanently banned um from the app stores

0:27:23.440 --> 0:27:27.479
<v Speaker 1>by the Chinese government back in April two tho eighteen April,

0:27:28.880 --> 0:27:32.760
<v Speaker 1>so a year before the FTC fine. Apparently Mean felt

0:27:32.760 --> 0:27:36.120
<v Speaker 1>shaken by the Chinese government's actions. I think in some ways,

0:27:36.119 --> 0:27:39.320
<v Speaker 1>you could call it existential, yeah, because like at that point,

0:27:39.359 --> 0:27:42.400
<v Speaker 1>that was the harshest punishment that had been doled out,

0:27:42.720 --> 0:27:45.760
<v Speaker 1>leading to Johnny Mean actually having to come out with

0:27:45.880 --> 0:27:49.840
<v Speaker 1>a very public apology. Eming wrote a public letter that

0:27:49.920 --> 0:27:52.200
<v Speaker 1>he posted on one of his social media accounts at

0:27:52.200 --> 0:27:56.640
<v Speaker 1>four in the morning, apologizing to Chinese regulators, his users,

0:27:56.880 --> 0:27:59.840
<v Speaker 1>and his employees. I asked my colleague to read a

0:28:00.080 --> 0:28:03.880
<v Speaker 1>version that was translated by the China Media Project. I've

0:28:03.920 --> 0:28:07.240
<v Speaker 1>been filled with remorse and guilt, entirely unable to sleep.

0:28:07.640 --> 0:28:11.000
<v Speaker 1>Our product took the wrong path, and I'm personally responsible

0:28:11.040 --> 0:28:15.000
<v Speaker 1>for the punishments we've received. We placed excessive emphasis on

0:28:15.000 --> 0:28:17.840
<v Speaker 1>the role of technology, and we have not acknowledged that

0:28:17.960 --> 0:28:22.480
<v Speaker 1>technology must be led by the socialist core value system

0:28:22.520 --> 0:28:27.679
<v Speaker 1>broadcasting positive energy. At the time, some media analysts speculate

0:28:27.760 --> 0:28:30.200
<v Speaker 1>this letter was Human's way of saying that he would

0:28:30.240 --> 0:28:33.560
<v Speaker 1>fall in line with the Chinese government's demands, and he did.

0:28:34.359 --> 0:28:38.400
<v Speaker 1>You Mean created several child safety features for his Chinese users.

0:28:38.680 --> 0:28:41.400
<v Speaker 1>Kids were blocked from the Chinese version of TikTok from

0:28:41.400 --> 0:28:44.840
<v Speaker 1>ten pm until six am, and he used facial recognition

0:28:45.080 --> 0:28:48.280
<v Speaker 1>to predict their ages. But these changes were made in China,

0:28:48.720 --> 0:28:51.080
<v Speaker 1>and you mean realized that he still needed to make

0:28:51.120 --> 0:28:54.560
<v Speaker 1>some big changes at TikTok globally, and that would start

0:28:54.560 --> 0:28:56.960
<v Speaker 1>with a shake up and leadership. You mean wanted to

0:28:57.000 --> 0:28:59.800
<v Speaker 1>put someone else in charge of TikTok, someone who could

0:28:59.840 --> 0:29:03.360
<v Speaker 1>hand all the complexities of government investigations, someone who could

0:29:03.400 --> 0:29:06.360
<v Speaker 1>talk with officials around the world, someone who could speak

0:29:06.400 --> 0:29:10.000
<v Speaker 1>English well. So you mean made a surprising move. He

0:29:10.120 --> 0:29:12.640
<v Speaker 1>decided to hand over the reins of TikTok back to

0:29:12.680 --> 0:29:15.800
<v Speaker 1>Alex jew At that point, Alex was still on a

0:29:15.840 --> 0:29:19.640
<v Speaker 1>sabbatical of sorts, roaming around and listening to jazz music.

0:29:20.320 --> 0:29:23.240
<v Speaker 1>Even calls Alex up and asks him to come back

0:29:23.280 --> 0:29:26.880
<v Speaker 1>to work. He wanted Alex to deal with their preteen users,

0:29:27.360 --> 0:29:31.480
<v Speaker 1>repaired TikTok's reputation after the FTC fine, and fly to

0:29:31.560 --> 0:29:35.240
<v Speaker 1>the US to set things straight with government officials. And

0:29:35.320 --> 0:29:38.320
<v Speaker 1>it's not just that Eming asks Alex back because he

0:29:38.400 --> 0:29:42.520
<v Speaker 1>suddenly gained a conscience and wanted to protect kids. Multiple

0:29:42.560 --> 0:29:45.760
<v Speaker 1>people have told me that Evening actually blamed Alex for

0:29:45.840 --> 0:29:48.960
<v Speaker 1>creating the problem in the first place. After all, it

0:29:49.080 --> 0:29:51.360
<v Speaker 1>was Alex who appeared to ignore the issues of having

0:29:51.440 --> 0:29:54.520
<v Speaker 1>so many young users on the app for years, so

0:29:54.640 --> 0:29:57.240
<v Speaker 1>you mean wanted Alex to clean up the mess. But

0:29:57.360 --> 0:30:00.400
<v Speaker 1>soon after Alex came back to TikTok, he find out

0:30:00.400 --> 0:30:03.760
<v Speaker 1>that TikTok's young users were just the start of his problems.

0:30:04.440 --> 0:30:06.920
<v Speaker 1>He would find TikTok in the crosshairs of u S

0:30:06.960 --> 0:30:11.280
<v Speaker 1>lawmakers and the president. Politicians wanted to know where all

0:30:11.320 --> 0:30:14.920
<v Speaker 1>this American data was going and what exactly was by

0:30:15.000 --> 0:30:19.680
<v Speaker 1>Dance's relationship with the Chinese government. That's next time on Foundering.

0:30:23.920 --> 0:30:27.840
<v Speaker 1>Foundering is hosted by me Shelley Banjo. Sean Wyn is

0:30:27.840 --> 0:30:33.080
<v Speaker 1>our executive producer. Raymondo is our audio engineer. Molly Nugent

0:30:33.280 --> 0:30:38.120
<v Speaker 1>is our associate producer. Additional reporting by Isabel Lee. Special

0:30:38.160 --> 0:30:42.840
<v Speaker 1>thanks to Jeping Huang, Edwin Chan, Josh Brustin, and Doors

0:30:42.880 --> 0:30:46.840
<v Speaker 1>Schloton's class at Portola High School in Irvine, California. Her

0:30:46.920 --> 0:30:49.720
<v Speaker 1>students gave us so many great insights on what it's

0:30:49.720 --> 0:30:53.000
<v Speaker 1>like to be a teenager on TikTok. Our story editors

0:30:53.040 --> 0:30:57.360
<v Speaker 1>are Mark Billion and Vander May and Alistair Barr. Francesca

0:30:57.440 --> 0:31:00.960
<v Speaker 1>Levi is the head of Bloomberg Podcasts. Shared a subscribe

0:31:01.120 --> 0:31:04.440
<v Speaker 1>and if you like our show, leave a review. Most importantly,

0:31:04.640 --> 0:31:06.560
<v Speaker 1>tell your friends see you next time.