WEBVTT - Phone Tap: Password Protector

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<v Speaker 1>Yoa tap, which is Spanish. It is Spanish for it.

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<v Speaker 1>Now it's time for the tap.

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<v Speaker 2>Why does our voice get deeper?

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<v Speaker 1>That's more masculine when I go down to Mexico. But

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<v Speaker 1>today we call a guy who's married and had to

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<v Speaker 1>apologize to his wife recently because he was forced to

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<v Speaker 1>change their password to log into their visa statement online.

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<v Speaker 3>Again.

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<v Speaker 2>I hate that.

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<v Speaker 1>This is three times in just the last month and

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<v Speaker 1>a half that he's had to change it because he

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<v Speaker 1>keeps forgetting it and then refuses to write it down.

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<v Speaker 1>So his wife got fed up and sent us a message,

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<v Speaker 1>and we put our own customer service Rep extraordinaire on

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<v Speaker 1>the case. Jose. Let's see if he can talk some

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<v Speaker 1>sense into this guy in your phone tap right now?

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<v Speaker 2>Another Hello, Hi, This is Neil down from Chase Visa.

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<v Speaker 2>My speaking with Lukeman. This is a Yeah, hi mister,

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<v Speaker 2>an alert came through that you change your password recently.

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<v Speaker 2>I'm just double checking that was you.

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<v Speaker 3>Yeah, yeah, that was me, of course it was you.

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<v Speaker 3>Is there an issue or a problem? What's going on?

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<v Speaker 2>An issue? I mean not for you, I guess. Just

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<v Speaker 2>just change your password any freaking time you want.

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<v Speaker 3>Just I don't understand.

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<v Speaker 2>What are you talking about, the issue, misterman, is that

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<v Speaker 2>I work in the record's division. At any time anywhere,

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<v Speaker 2>if somebody changes their account password, an alert comes through

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<v Speaker 2>to me at my desk.

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<v Speaker 3>Okay, so so.

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<v Speaker 2>Then I have to go into the system, copy and paste,

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<v Speaker 2>change the font aerial a team so it's easy to

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<v Speaker 2>read for everyone, printed out three whole punch it and

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<v Speaker 2>place it into our secret password binder.

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<v Speaker 3>Calm down, I didn't know companies do that.

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<v Speaker 2>It's called security. Hackers can't steal binders. Well, I guess

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<v Speaker 2>technically they could if they got into the bill. Listen,

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<v Speaker 2>it's just harder for them to steal it when there's

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<v Speaker 2>a physical copy.

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<v Speaker 3>Okay. Yeah, I just thought it was more sophisticated than that.

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<v Speaker 2>Oh oh yeah, Oh so now you're you're saying my

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<v Speaker 2>job is a joke.

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<v Speaker 3>No, just I thought it was computerized in digital Oh

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<v Speaker 3>I bet you love that.

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<v Speaker 1>Yeah.

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<v Speaker 2>They just hired an AI robot come in here and

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<v Speaker 2>just take my job away. Password changed, easy, pasy people,

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<v Speaker 2>and then I'm jobless.

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<v Speaker 3>It's like you got a lot going on, man, Oh

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<v Speaker 3>you think, Yeah, you sound like angry at me for

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<v Speaker 3>change my passwords.

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<v Speaker 2>You change your password like I changed my clothes.

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<v Speaker 3>Don't you recommend that we change our passwords often? Isn't

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<v Speaker 3>that the safer thing?

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<v Speaker 2>Oh? I recommend you make one really really strong, good

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<v Speaker 2>one that no hacker's ever gonna guess? Why are you

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<v Speaker 2>changing it over and over? And don't you tell me?

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<v Speaker 2>Because it's you forgot. Everyone says they forgot. Do not

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<v Speaker 2>say those words.

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<v Speaker 3>I forgot, but because that's.

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<v Speaker 2>The straw, the straw that broke the camel's back. Luke,

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<v Speaker 2>you forgot your password? You fort your mom's name? Wuld

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<v Speaker 2>you forget?

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<v Speaker 3>This is really unprofessional. You're yelling at me. Bro I'm sorry,

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<v Speaker 3>but this is your job.

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<v Speaker 2>And I'm trying to watch Netflix over here, and all

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<v Speaker 2>of a sudden it's like, hey, now we got a

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<v Speaker 2>new FBI security database. We got to change our password

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<v Speaker 2>yet again.

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<v Speaker 3>Oh now I understand why you're so worried about AI.

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<v Speaker 3>You're sitting there watching Netflix and you're supposed to be

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<v Speaker 3>wait a minute, checking the data.

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<v Speaker 2>And should I not be watching Netflix like you're saying

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<v Speaker 2>there's like a better streaming service?

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<v Speaker 3>No, I only you should be watching streaming in general.

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<v Speaker 2>Wait, wait, hold on, hold on, I think we're onto something.

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<v Speaker 2>Do you have like an extra password, a password you'd

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<v Speaker 2>like to share.

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<v Speaker 3>I don't remember all my passwords. I'm not going to

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<v Speaker 3>remember that password either, And secondly I wouldn't give it

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<v Speaker 3>to you.

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<v Speaker 2>Well, don't have to, cauld. I see a chase visa

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<v Speaker 2>here on file. I could just sign up for a

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<v Speaker 2>year's worth the Hulu. This situation just got better, my man.

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<v Speaker 3>No, on the contrary, the situation is getting much worse.

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<v Speaker 3>Like do you have a supervisor or yeah? I mean

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<v Speaker 3>my supervisor's your wife. Wait you know my wife?

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<v Speaker 2>Yeah, I actually do, because she set you up for

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<v Speaker 2>this whole thing. Man, my name's Jlse from Brook and

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<v Speaker 2>Jeffrey in the Morning. This is a phone tap.

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<v Speaker 3>Oh my wife set up?

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<v Speaker 2>So yeah, we're that radio show she always talks about.

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<v Speaker 3>Oh my god, why bro?

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<v Speaker 2>She told us you had to change her password three

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<v Speaker 2>times in the last like two months because you keep

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<v Speaker 2>forgetting it.

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<v Speaker 3>Well that's what That's what made me think, Like I

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<v Speaker 3>don't know. That just made me feel like it was legitate. No,

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<v Speaker 3>so stupid, bro.

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<v Speaker 2>Do you know how many binders I have personally with

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<v Speaker 2>all of your passwords in it.

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<v Speaker 3>That you change?

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<v Speaker 2>It looks like a library.

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<v Speaker 3>That's kind of true because I changed my passwords a lot,

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<v Speaker 3>because you're supposed to.

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<v Speaker 2>Dude, just changes to Brook and Jeffrey. No one will

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<v Speaker 2>ever guess it.

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<v Speaker 3>Sure, I'll get right on that.

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<v Speaker 1>Brooke and what changes every few years, don't worry about it.

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<v Speaker 3>Wake up every morning was phone taps weekday mornings on

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<v Speaker 3>the twenties, Brooke and Jeffrey in the morning,