1 00:00:00,240 --> 00:00:07,200 Speaker 1: Yoa tap, which is Spanish. It is Spanish for it. 2 00:00:07,240 --> 00:00:08,399 Speaker 1: Now it's time for the tap. 3 00:00:09,640 --> 00:00:11,000 Speaker 2: Why does our voice get deeper? 4 00:00:12,400 --> 00:00:15,760 Speaker 1: That's more masculine when I go down to Mexico. But 5 00:00:15,840 --> 00:00:18,000 Speaker 1: today we call a guy who's married and had to 6 00:00:18,040 --> 00:00:21,079 Speaker 1: apologize to his wife recently because he was forced to 7 00:00:21,160 --> 00:00:24,360 Speaker 1: change their password to log into their visa statement online. 8 00:00:24,560 --> 00:00:25,040 Speaker 3: Again. 9 00:00:25,320 --> 00:00:26,280 Speaker 2: I hate that. 10 00:00:26,600 --> 00:00:29,840 Speaker 1: This is three times in just the last month and 11 00:00:29,840 --> 00:00:31,320 Speaker 1: a half that he's had to change it because he 12 00:00:31,400 --> 00:00:34,160 Speaker 1: keeps forgetting it and then refuses to write it down. 13 00:00:34,560 --> 00:00:37,840 Speaker 1: So his wife got fed up and sent us a message, 14 00:00:38,159 --> 00:00:41,760 Speaker 1: and we put our own customer service Rep extraordinaire on 15 00:00:41,800 --> 00:00:45,559 Speaker 1: the case. Jose. Let's see if he can talk some 16 00:00:45,600 --> 00:00:51,360 Speaker 1: sense into this guy in your phone tap right now? 17 00:00:48,240 --> 00:00:56,880 Speaker 2: Another Hello, Hi, This is Neil down from Chase Visa. 18 00:00:56,960 --> 00:01:01,360 Speaker 2: My speaking with Lukeman. This is a Yeah, hi mister, 19 00:01:01,680 --> 00:01:04,240 Speaker 2: an alert came through that you change your password recently. 20 00:01:04,319 --> 00:01:05,560 Speaker 2: I'm just double checking that was you. 21 00:01:07,319 --> 00:01:10,440 Speaker 3: Yeah, yeah, that was me, of course it was you. 22 00:01:12,080 --> 00:01:16,200 Speaker 3: Is there an issue or a problem? What's going on? 23 00:01:16,440 --> 00:01:19,440 Speaker 2: An issue? I mean not for you, I guess. Just 24 00:01:19,520 --> 00:01:22,959 Speaker 2: just change your password any freaking time you want. 25 00:01:23,160 --> 00:01:24,760 Speaker 3: Just I don't understand. 26 00:01:24,800 --> 00:01:27,560 Speaker 2: What are you talking about, the issue, misterman, is that 27 00:01:27,640 --> 00:01:30,720 Speaker 2: I work in the record's division. At any time anywhere, 28 00:01:30,760 --> 00:01:34,440 Speaker 2: if somebody changes their account password, an alert comes through 29 00:01:34,440 --> 00:01:35,559 Speaker 2: to me at my desk. 30 00:01:36,520 --> 00:01:38,920 Speaker 3: Okay, so so. 31 00:01:39,000 --> 00:01:42,000 Speaker 2: Then I have to go into the system, copy and paste, 32 00:01:42,200 --> 00:01:44,760 Speaker 2: change the font aerial a team so it's easy to 33 00:01:44,800 --> 00:01:47,840 Speaker 2: read for everyone, printed out three whole punch it and 34 00:01:47,920 --> 00:01:50,480 Speaker 2: place it into our secret password binder. 35 00:01:51,880 --> 00:01:55,120 Speaker 3: Calm down, I didn't know companies do that. 36 00:01:55,720 --> 00:02:00,680 Speaker 2: It's called security. Hackers can't steal binders. Well, I guess 37 00:02:00,960 --> 00:02:03,720 Speaker 2: technically they could if they got into the bill. Listen, 38 00:02:03,800 --> 00:02:06,040 Speaker 2: it's just harder for them to steal it when there's 39 00:02:06,040 --> 00:02:06,920 Speaker 2: a physical copy. 40 00:02:07,720 --> 00:02:10,560 Speaker 3: Okay. Yeah, I just thought it was more sophisticated than that. 41 00:02:11,200 --> 00:02:13,600 Speaker 2: Oh oh yeah, Oh so now you're you're saying my 42 00:02:13,720 --> 00:02:14,359 Speaker 2: job is a joke. 43 00:02:15,760 --> 00:02:20,160 Speaker 3: No, just I thought it was computerized in digital Oh 44 00:02:20,200 --> 00:02:21,200 Speaker 3: I bet you love that. 45 00:02:21,360 --> 00:02:21,560 Speaker 1: Yeah. 46 00:02:21,600 --> 00:02:24,160 Speaker 2: They just hired an AI robot come in here and 47 00:02:24,240 --> 00:02:28,960 Speaker 2: just take my job away. Password changed, easy, pasy people, 48 00:02:29,280 --> 00:02:31,919 Speaker 2: and then I'm jobless. 49 00:02:31,240 --> 00:02:34,280 Speaker 3: It's like you got a lot going on, man, Oh 50 00:02:34,400 --> 00:02:38,440 Speaker 3: you think, Yeah, you sound like angry at me for 51 00:02:38,960 --> 00:02:39,840 Speaker 3: change my passwords. 52 00:02:40,120 --> 00:02:43,079 Speaker 2: You change your password like I changed my clothes. 53 00:02:43,760 --> 00:02:46,959 Speaker 3: Don't you recommend that we change our passwords often? Isn't 54 00:02:46,960 --> 00:02:47,880 Speaker 3: that the safer thing? 55 00:02:48,040 --> 00:02:50,520 Speaker 2: Oh? I recommend you make one really really strong, good 56 00:02:50,560 --> 00:02:52,800 Speaker 2: one that no hacker's ever gonna guess? Why are you 57 00:02:52,960 --> 00:02:55,720 Speaker 2: changing it over and over? And don't you tell me? 58 00:02:55,760 --> 00:02:58,760 Speaker 2: Because it's you forgot. Everyone says they forgot. Do not 59 00:02:58,880 --> 00:03:00,080 Speaker 2: say those words. 60 00:03:00,680 --> 00:03:03,480 Speaker 3: I forgot, but because that's. 61 00:03:05,720 --> 00:03:09,760 Speaker 2: The straw, the straw that broke the camel's back. Luke, 62 00:03:10,280 --> 00:03:13,320 Speaker 2: you forgot your password? You fort your mom's name? Wuld 63 00:03:13,320 --> 00:03:13,800 Speaker 2: you forget? 64 00:03:14,600 --> 00:03:19,160 Speaker 3: This is really unprofessional. You're yelling at me. Bro I'm sorry, 65 00:03:19,320 --> 00:03:21,560 Speaker 3: but this is your job. 66 00:03:21,440 --> 00:03:23,480 Speaker 2: And I'm trying to watch Netflix over here, and all 67 00:03:23,520 --> 00:03:25,440 Speaker 2: of a sudden it's like, hey, now we got a 68 00:03:25,480 --> 00:03:29,359 Speaker 2: new FBI security database. We got to change our password 69 00:03:29,480 --> 00:03:29,960 Speaker 2: yet again. 70 00:03:30,480 --> 00:03:33,240 Speaker 3: Oh now I understand why you're so worried about AI. 71 00:03:33,360 --> 00:03:35,560 Speaker 3: You're sitting there watching Netflix and you're supposed to be 72 00:03:35,840 --> 00:03:37,360 Speaker 3: wait a minute, checking the data. 73 00:03:37,400 --> 00:03:40,840 Speaker 2: And should I not be watching Netflix like you're saying 74 00:03:40,840 --> 00:03:42,080 Speaker 2: there's like a better streaming service? 75 00:03:42,800 --> 00:03:45,600 Speaker 3: No, I only you should be watching streaming in general. 76 00:03:45,760 --> 00:03:47,480 Speaker 2: Wait, wait, hold on, hold on, I think we're onto something. 77 00:03:47,520 --> 00:03:51,960 Speaker 2: Do you have like an extra password, a password you'd 78 00:03:51,960 --> 00:03:52,440 Speaker 2: like to share. 79 00:03:52,960 --> 00:03:54,880 Speaker 3: I don't remember all my passwords. I'm not going to 80 00:03:54,920 --> 00:03:58,120 Speaker 3: remember that password either, And secondly I wouldn't give it 81 00:03:58,160 --> 00:03:59,000 Speaker 3: to you. 82 00:03:59,360 --> 00:04:02,360 Speaker 2: Well, don't have to, cauld. I see a chase visa 83 00:04:02,480 --> 00:04:04,880 Speaker 2: here on file. I could just sign up for a 84 00:04:05,040 --> 00:04:09,000 Speaker 2: year's worth the Hulu. This situation just got better, my man. 85 00:04:09,960 --> 00:04:13,160 Speaker 3: No, on the contrary, the situation is getting much worse. 86 00:04:13,360 --> 00:04:17,560 Speaker 3: Like do you have a supervisor or yeah? I mean 87 00:04:17,560 --> 00:04:21,560 Speaker 3: my supervisor's your wife. Wait you know my wife? 88 00:04:22,560 --> 00:04:24,640 Speaker 2: Yeah, I actually do, because she set you up for 89 00:04:24,680 --> 00:04:26,360 Speaker 2: this whole thing. Man, my name's Jlse from Brook and 90 00:04:26,400 --> 00:04:28,119 Speaker 2: Jeffrey in the Morning. This is a phone tap. 91 00:04:28,520 --> 00:04:30,080 Speaker 3: Oh my wife set up? 92 00:04:30,760 --> 00:04:34,640 Speaker 2: So yeah, we're that radio show she always talks about. 93 00:04:35,760 --> 00:04:39,400 Speaker 3: Oh my god, why bro? 94 00:04:39,520 --> 00:04:41,440 Speaker 2: She told us you had to change her password three 95 00:04:41,480 --> 00:04:43,720 Speaker 2: times in the last like two months because you keep 96 00:04:43,800 --> 00:04:44,440 Speaker 2: forgetting it. 97 00:04:44,480 --> 00:04:47,279 Speaker 3: Well that's what That's what made me think, Like I 98 00:04:47,279 --> 00:04:50,360 Speaker 3: don't know. That just made me feel like it was legitate. No, 99 00:04:50,600 --> 00:04:54,120 Speaker 3: so stupid, bro. 100 00:04:54,240 --> 00:04:56,400 Speaker 2: Do you know how many binders I have personally with 101 00:04:56,440 --> 00:04:57,840 Speaker 2: all of your passwords in it. 102 00:04:57,760 --> 00:04:58,520 Speaker 3: That you change? 103 00:04:58,360 --> 00:05:00,160 Speaker 2: It looks like a library. 104 00:05:01,880 --> 00:05:04,160 Speaker 3: That's kind of true because I changed my passwords a lot, 105 00:05:04,160 --> 00:05:05,039 Speaker 3: because you're supposed to. 106 00:05:06,720 --> 00:05:08,680 Speaker 2: Dude, just changes to Brook and Jeffrey. No one will 107 00:05:08,720 --> 00:05:09,280 Speaker 2: ever guess it. 108 00:05:09,440 --> 00:05:10,680 Speaker 3: Sure, I'll get right on that. 109 00:05:10,839 --> 00:05:15,240 Speaker 1: Brooke and what changes every few years, don't worry about it. 110 00:05:16,200 --> 00:05:19,000 Speaker 3: Wake up every morning was phone taps weekday mornings on 111 00:05:19,080 --> 00:05:21,720 Speaker 3: the twenties, Brooke and Jeffrey in the morning,