1 00:00:02,880 --> 00:00:06,840 Speaker 1: Welcome to the Restless Ones. I'm Jonathan Strickland. I've spent 2 00:00:06,920 --> 00:00:10,480 Speaker 1: the last twelve years covering technology and learning how it works, 3 00:00:10,840 --> 00:00:16,360 Speaker 1: demystifying everything from massive parallel processing to advanced robotics and 4 00:00:16,480 --> 00:00:19,599 Speaker 1: everything in between. As we stand at the beginning of 5 00:00:19,600 --> 00:00:23,200 Speaker 1: a new era of unprecedented connectivity with the rollout of 6 00:00:23,239 --> 00:00:26,760 Speaker 1: five G technology, I'm partnering with T Mobile for Business 7 00:00:26,920 --> 00:00:29,120 Speaker 1: to sit down with some of the visionary leaders in 8 00:00:29,200 --> 00:00:33,400 Speaker 1: tech across all industries, from companies like Fiat Chrysler to 9 00:00:33,560 --> 00:00:37,120 Speaker 1: cities like Carrie, North Carolina that play an integral part 10 00:00:37,240 --> 00:00:39,960 Speaker 1: of our economy to get a better understanding of how 11 00:00:40,040 --> 00:00:44,839 Speaker 1: tech and connectivity will change business forever. These leaders are 12 00:00:44,880 --> 00:00:49,519 Speaker 1: the pioneers who don't follow trends. They define them. This 13 00:00:49,600 --> 00:01:03,520 Speaker 1: show is their story. They are the Restless Ones. So 14 00:01:03,560 --> 00:01:05,679 Speaker 1: the things that we've deployed that we're most proud of 15 00:01:05,720 --> 00:01:08,800 Speaker 1: here lately that connect the world and the possibilities that 16 00:01:08,920 --> 00:01:13,000 Speaker 1: it has are are, in particular, our sensor and sensor 17 00:01:13,040 --> 00:01:17,400 Speaker 1: base logistics. We've we've tied together now our entire network 18 00:01:17,440 --> 00:01:21,400 Speaker 1: from vehicles to aircraft facilities in ways that can light 19 00:01:21,480 --> 00:01:24,360 Speaker 1: up shipments as they're moving through the network that would 20 00:01:24,520 --> 00:01:28,040 Speaker 1: only be possible, uh in this world where we have 21 00:01:28,880 --> 00:01:35,400 Speaker 1: high performance networks that provide coverage and the ubiquity of connectivity. 22 00:01:36,040 --> 00:01:38,200 Speaker 1: In the past, you have to work really hard to 23 00:01:38,240 --> 00:01:41,400 Speaker 1: get that connectivity. Now we can assume it will be 24 00:01:41,440 --> 00:01:44,520 Speaker 1: there and and even greater measure as we go forward 25 00:01:44,560 --> 00:01:50,680 Speaker 1: into a five G world. Today's episode features Rob Carter, 26 00:01:50,960 --> 00:01:54,400 Speaker 1: the Chief Information Officer of FedEx. Carter has been with 27 00:01:54,440 --> 00:01:57,480 Speaker 1: FedEx for twenty five years, serving in the role of 28 00:01:57,560 --> 00:02:01,200 Speaker 1: c i O for two decades. That X's business is 29 00:02:01,240 --> 00:02:05,640 Speaker 1: beyond complex. There are numerous variables so well outside the 30 00:02:05,680 --> 00:02:09,280 Speaker 1: control of the company that can affect performance. Carter has 31 00:02:09,320 --> 00:02:12,399 Speaker 1: led teams to overcome challenges and deliver upon the promises 32 00:02:12,480 --> 00:02:16,440 Speaker 1: FedEx makes to customers and partners alike. We sat down 33 00:02:16,480 --> 00:02:19,520 Speaker 1: in his office to talk about his leadership, philosophy and 34 00:02:19,600 --> 00:02:22,320 Speaker 1: some of the tech solutions he anticipates will be vital 35 00:02:22,400 --> 00:02:26,079 Speaker 1: in the future. And like our conversation with Nicole Raymundo, 36 00:02:26,400 --> 00:02:30,200 Speaker 1: the c IO of Carrie, North Carolina in our previous episode, 37 00:02:30,600 --> 00:02:34,640 Speaker 1: we learn about how complicated this gets and exactly how 38 00:02:34,720 --> 00:02:40,200 Speaker 1: big a picture we have to take into account. Rob, 39 00:02:40,240 --> 00:02:42,840 Speaker 1: thank you so much for taking the time to talk 40 00:02:42,880 --> 00:02:47,520 Speaker 1: with me. My first question really is when did you 41 00:02:47,639 --> 00:02:52,040 Speaker 1: first get interested in technology? Well, it may have been 42 00:02:52,120 --> 00:02:55,280 Speaker 1: kind of a backdoor thing, Jonathan. I. I, um, I 43 00:02:55,360 --> 00:02:58,519 Speaker 1: loved science fiction as a kid and read and read 44 00:02:58,600 --> 00:03:00,280 Speaker 1: and read you know a lot of the a lot 45 00:03:00,280 --> 00:03:02,680 Speaker 1: of the great science fiction classics. And I know your 46 00:03:02,720 --> 00:03:05,800 Speaker 1: dad was a science fiction author. How cool is that 47 00:03:05,880 --> 00:03:08,360 Speaker 1: to grow up in that world. But I always thought 48 00:03:08,400 --> 00:03:10,360 Speaker 1: I wanted to be a doctor, and you know, I 49 00:03:10,400 --> 00:03:12,840 Speaker 1: kind of flamed out in med school and college and 50 00:03:12,880 --> 00:03:15,720 Speaker 1: so that, you know, was scratching my head and said, well, maybe, 51 00:03:16,120 --> 00:03:19,560 Speaker 1: you know, maybe I'll go try computers and try technology, 52 00:03:19,600 --> 00:03:22,399 Speaker 1: and so I sort of backed my way into technology. 53 00:03:22,440 --> 00:03:25,160 Speaker 1: That's that's worked out pretty well, though. I assume that 54 00:03:25,240 --> 00:03:27,880 Speaker 1: it's been a pretty interesting journey to see some of 55 00:03:27,919 --> 00:03:31,840 Speaker 1: the technologies that were only hinted at in science fiction, 56 00:03:31,919 --> 00:03:34,840 Speaker 1: things that truly were fiction back in the day. We 57 00:03:34,920 --> 00:03:38,840 Speaker 1: now see real world implementations of them, and you're actually 58 00:03:38,840 --> 00:03:42,520 Speaker 1: taking advantage of those in your role, which it's got 59 00:03:42,520 --> 00:03:45,200 Speaker 1: to be pretty phenomenal. Yeah, there there's no doubt about 60 00:03:45,200 --> 00:03:48,320 Speaker 1: it that the level of connectivity, I mean, the you know, 61 00:03:48,360 --> 00:03:51,560 Speaker 1: even though Dick Tracy wasn't quite science fiction. I mean, 62 00:03:51,600 --> 00:03:53,760 Speaker 1: the idea that you could talk to your watch or 63 00:03:53,840 --> 00:03:56,280 Speaker 1: you know, or have a video conference on your phone 64 00:03:56,880 --> 00:04:00,640 Speaker 1: was was something that was the wildest imagination when I 65 00:04:00,720 --> 00:04:03,960 Speaker 1: was a kid. Now it's just something that everybody takes 66 00:04:04,000 --> 00:04:08,120 Speaker 1: advantage of and and we've certainly embedded that technology and 67 00:04:08,160 --> 00:04:10,720 Speaker 1: the work that we do here as well. Fantastic. How 68 00:04:10,760 --> 00:04:16,000 Speaker 1: did you go about from deciding to pursue computer science 69 00:04:16,000 --> 00:04:19,640 Speaker 1: and computer technology in college into turning that into a 70 00:04:19,640 --> 00:04:22,040 Speaker 1: career and how did that bring you ultimately to where 71 00:04:22,040 --> 00:04:26,000 Speaker 1: you are today? Well, it's super um, you know, super 72 00:04:26,040 --> 00:04:29,719 Speaker 1: fortunate for me. The the events that played out that 73 00:04:29,880 --> 00:04:32,040 Speaker 1: led to me getting to sit in this role and 74 00:04:32,279 --> 00:04:34,400 Speaker 1: and do what I do here at fed X is 75 00:04:35,000 --> 00:04:37,839 Speaker 1: you know, stuff that I just pinched myself around. But 76 00:04:37,839 --> 00:04:41,960 Speaker 1: but the reality is is I recognized pretty early as 77 00:04:42,040 --> 00:04:45,159 Speaker 1: I was working in technology and in computer science, which 78 00:04:45,240 --> 00:04:48,599 Speaker 1: was what my undergraduate degree was in, that there was 79 00:04:48,640 --> 00:04:51,600 Speaker 1: a business component to everything about this and that the 80 00:04:51,640 --> 00:04:56,440 Speaker 1: technology by itself wasn't nearly as interesting as applied technology. 81 00:04:56,720 --> 00:04:59,240 Speaker 1: The ability to link it to business, needs to link 82 00:04:59,279 --> 00:05:03,359 Speaker 1: it to strang tegic business ideas, was what compelled me, 83 00:05:03,800 --> 00:05:07,480 Speaker 1: and it's ultimately what attracted me to FedEx because back 84 00:05:07,520 --> 00:05:10,279 Speaker 1: in the day, fed X was known to be an 85 00:05:10,279 --> 00:05:14,640 Speaker 1: innovator and technology right from the start with tracking systems 86 00:05:14,720 --> 00:05:19,799 Speaker 1: and computers that linked our customers into you know how 87 00:05:19,880 --> 00:05:23,520 Speaker 1: we worked and gave them visibility to two shipments all 88 00:05:23,520 --> 00:05:27,039 Speaker 1: over the world. That fascinated me even before I was 89 00:05:27,080 --> 00:05:29,240 Speaker 1: a fed ex or, and it drew me here. So, 90 00:05:29,920 --> 00:05:34,839 Speaker 1: do you have any examples of technologies that you are 91 00:05:34,880 --> 00:05:38,600 Speaker 1: particularly interested in that either you have you know, fairly 92 00:05:38,640 --> 00:05:43,440 Speaker 1: recently implemented into operations at FedEx or may one day 93 00:05:43,480 --> 00:05:47,279 Speaker 1: play a greater role in operations. Well, we definitely have 94 00:05:47,680 --> 00:05:50,800 Speaker 1: several of them. I mean, kind of an obvious pure 95 00:05:50,880 --> 00:05:53,800 Speaker 1: tech players blockchain right now. So we we really do 96 00:05:53,920 --> 00:05:59,400 Speaker 1: believe that blockchain presents a very interesting opportunity in the 97 00:05:59,440 --> 00:06:04,400 Speaker 1: world that includes deep fakes and all kinds of counterfeiting 98 00:06:04,640 --> 00:06:08,720 Speaker 1: and the need for understanding the provenance of something, whether 99 00:06:08,720 --> 00:06:11,680 Speaker 1: it's food or medicine or anything else. We believe that 100 00:06:11,720 --> 00:06:17,000 Speaker 1: blockchains have a huge potential to provide that assurance that 101 00:06:17,120 --> 00:06:20,120 Speaker 1: what you're getting and what you're consuming and the medicine 102 00:06:20,160 --> 00:06:23,560 Speaker 1: that you're taking or receiving is real, it's authentic, and 103 00:06:23,600 --> 00:06:28,440 Speaker 1: so the authenticity, provenance and irrefutability of the blockchain is 104 00:06:28,480 --> 00:06:32,720 Speaker 1: something that we find fascinating in supply chains. That's that's 105 00:06:32,800 --> 00:06:36,080 Speaker 1: one big one for sure. And I love that you've 106 00:06:36,160 --> 00:06:39,960 Speaker 1: kind of opened the door here because as someone who 107 00:06:40,160 --> 00:06:43,039 Speaker 1: has relied heavily upon FedEx in the past, you know, 108 00:06:43,040 --> 00:06:47,279 Speaker 1: I've had a surface level appreciation for how complicated it 109 00:06:47,400 --> 00:06:50,120 Speaker 1: must be to run that operation. But then the more 110 00:06:50,160 --> 00:06:53,240 Speaker 1: I think about it, the more I realized I am 111 00:06:53,320 --> 00:06:59,200 Speaker 1: legitimately incapable of wrapping my mind around the complexity of operations. 112 00:06:59,240 --> 00:07:02,039 Speaker 1: Could you give a little insight, because the more I 113 00:07:02,080 --> 00:07:04,840 Speaker 1: try and think about the more UH I feel the 114 00:07:04,880 --> 00:07:10,400 Speaker 1: tendency to lose the capacity for words. Well, the the 115 00:07:10,520 --> 00:07:14,280 Speaker 1: rather bizarre nature of the hyper connected world that we serve, 116 00:07:14,320 --> 00:07:17,000 Speaker 1: it's really a tale of two networks. So our physical 117 00:07:17,160 --> 00:07:21,120 Speaker 1: networks well over a hundred thousand vehicles and all of 118 00:07:21,320 --> 00:07:25,840 Speaker 1: the UH components, that of investment that we've made to 119 00:07:25,880 --> 00:07:29,800 Speaker 1: operate a network that connects the world's GDP from door 120 00:07:29,840 --> 00:07:33,800 Speaker 1: to door two and twenty countries. It's really pretty bizarre. 121 00:07:34,520 --> 00:07:37,280 Speaker 1: But I, you know, rather boldly say that none of 122 00:07:37,320 --> 00:07:40,560 Speaker 1: that would work without the other network, which is the 123 00:07:40,640 --> 00:07:45,200 Speaker 1: digital network, which connects it all and makes it all manageable. 124 00:07:45,360 --> 00:07:48,680 Speaker 1: You you can't manage what you can't measure, you can't 125 00:07:48,760 --> 00:07:53,560 Speaker 1: manage what you can't see. And so the technology at 126 00:07:53,600 --> 00:07:57,440 Speaker 1: FedEx is really the central nervous system for the company. 127 00:07:57,480 --> 00:08:00,240 Speaker 1: The planes don't fly, the trucks don't roll, all the 128 00:08:00,280 --> 00:08:04,600 Speaker 1: packages don't sort, Customers can't connect and see there are 129 00:08:04,600 --> 00:08:08,320 Speaker 1: shipments unless the technology is robust. And so over the 130 00:08:08,400 --> 00:08:12,120 Speaker 1: course of these now more than four decades, we've we've 131 00:08:12,400 --> 00:08:17,240 Speaker 1: built and rebuilt and reinvented the technology that provides the 132 00:08:17,280 --> 00:08:21,800 Speaker 1: pulse of the business. But it is billions of transactions 133 00:08:21,800 --> 00:08:25,800 Speaker 1: a day that manage the you know, as we sit 134 00:08:25,840 --> 00:08:28,760 Speaker 1: here in kind of a peak shipping season, we're seeing 135 00:08:28,760 --> 00:08:31,720 Speaker 1: more than thirty million shipments a day going out there. 136 00:08:31,720 --> 00:08:35,839 Speaker 1: But there are eight billion transactions that take place that 137 00:08:36,000 --> 00:08:39,920 Speaker 1: keep those shipments on track and moving in the way 138 00:08:39,920 --> 00:08:44,280 Speaker 1: that they should. Right. So, as an end user, when 139 00:08:44,320 --> 00:08:46,120 Speaker 1: I'm thinking about it, you know, I might think, oh, 140 00:08:46,160 --> 00:08:48,800 Speaker 1: I want to track that package that either I'm expecting 141 00:08:48,880 --> 00:08:52,079 Speaker 1: or that I shipped, and I just had this expectation 142 00:08:52,240 --> 00:08:55,360 Speaker 1: that I type in that tracking number into a web 143 00:08:55,360 --> 00:08:58,720 Speaker 1: app or a browser, and then I immediately know where 144 00:08:58,760 --> 00:09:02,160 Speaker 1: that is. And it's only after I think about it 145 00:09:02,200 --> 00:09:04,200 Speaker 1: for more than just a couple of seconds that I 146 00:09:04,280 --> 00:09:08,199 Speaker 1: realized the level of technology that has to exist in 147 00:09:08,320 --> 00:09:13,280 Speaker 1: order just to enable that one small piece of the 148 00:09:13,320 --> 00:09:16,880 Speaker 1: operations of fed X. And that's again, that's obviously the 149 00:09:16,920 --> 00:09:19,240 Speaker 1: forward facing one, the one that's very easy for me 150 00:09:19,360 --> 00:09:23,560 Speaker 1: to to interact with. But that just that alone, I'm 151 00:09:23,640 --> 00:09:27,480 Speaker 1: I'm astounded. Well, it's it really is fascinating. But I 152 00:09:27,520 --> 00:09:30,800 Speaker 1: think back on the early days and literally I'm gonna 153 00:09:30,840 --> 00:09:33,000 Speaker 1: I'm gonna start using terms some of the listeners may 154 00:09:33,040 --> 00:09:35,880 Speaker 1: not even know, but things like compu serve in America 155 00:09:36,000 --> 00:09:39,480 Speaker 1: online where people would sit at their PCs and dial 156 00:09:39,600 --> 00:09:42,000 Speaker 1: up and the modem would warble, and you know when 157 00:09:42,080 --> 00:09:44,440 Speaker 1: you would get a little screen that would come up 158 00:09:44,520 --> 00:09:48,959 Speaker 1: long before there was an internet browser or web browser, uh, 159 00:09:48,960 --> 00:09:51,079 Speaker 1: and you would type your tracking number and that that 160 00:09:51,120 --> 00:09:54,240 Speaker 1: would go to a mainframe system where all that information 161 00:09:54,400 --> 00:09:58,080 Speaker 1: was stored. Well, today, uh, it's obviously a lot different 162 00:09:58,080 --> 00:10:02,520 Speaker 1: than that. Is very cloud out enabled, very web service oriented, 163 00:10:03,160 --> 00:10:07,720 Speaker 1: and it happens at a scale that's um that's really stunning. 164 00:10:08,280 --> 00:10:11,880 Speaker 1: But the backdrop to all that is is to say 165 00:10:11,880 --> 00:10:14,439 Speaker 1: that we built those systems so that we could have 166 00:10:14,520 --> 00:10:18,880 Speaker 1: control of the shipments, and we realized that we couldn't 167 00:10:18,880 --> 00:10:21,440 Speaker 1: scale the business, and we realized we couldn't scale it 168 00:10:21,440 --> 00:10:25,920 Speaker 1: with quality if we didn't have very accurate and detailed 169 00:10:26,880 --> 00:10:30,000 Speaker 1: records of how the packages moved through the networks, and 170 00:10:30,120 --> 00:10:33,960 Speaker 1: especially if something went wrong with the shipment, the data 171 00:10:34,040 --> 00:10:36,640 Speaker 1: provided the answer to go back and say, where did 172 00:10:36,640 --> 00:10:39,439 Speaker 1: it go wrong? How can we prevent that from happening 173 00:10:39,480 --> 00:10:42,600 Speaker 1: in the future. So the systems are command and control 174 00:10:42,720 --> 00:10:45,960 Speaker 1: systems at their very core. They were. They were started 175 00:10:46,000 --> 00:10:48,520 Speaker 1: in Colorado Springs because we could go out there and 176 00:10:48,600 --> 00:10:52,760 Speaker 1: attract command and control developers out of nora Ad that 177 00:10:52,840 --> 00:10:56,200 Speaker 1: we're doing it for for the military, and that was 178 00:10:56,280 --> 00:10:59,120 Speaker 1: kind of the genesis of the tracking systems. I had 179 00:10:59,160 --> 00:11:03,880 Speaker 1: no idea. That's fascinating. So on top of the development 180 00:11:03,880 --> 00:11:08,120 Speaker 1: of the technology that actually enables the the generation of 181 00:11:08,120 --> 00:11:11,120 Speaker 1: these records and the storing of these records, we're now 182 00:11:11,280 --> 00:11:16,559 Speaker 1: entering into a new era of connectivity that's beyond anything 183 00:11:16,559 --> 00:11:20,440 Speaker 1: we've seen before. Uh, and I see a lot of 184 00:11:20,440 --> 00:11:24,720 Speaker 1: potential in that in various industries. I'm curious about your 185 00:11:24,760 --> 00:11:29,079 Speaker 1: thoughts about the possibilities of a greater connected world. How 186 00:11:29,160 --> 00:11:34,959 Speaker 1: that how that ends up impacting FedEx as operations. Well, 187 00:11:35,520 --> 00:11:38,280 Speaker 1: are our very purpose, our stated purpose here is we 188 00:11:38,480 --> 00:11:42,160 Speaker 1: connect people and possibilities around the world and through that, 189 00:11:42,640 --> 00:11:47,040 Speaker 1: businesses prosper, communities flourish, and people thrive. We are we 190 00:11:47,120 --> 00:11:50,839 Speaker 1: are a connected enterprise at our at our very core, 191 00:11:51,600 --> 00:11:55,360 Speaker 1: and what we've witnessed in the world of digital connectivity 192 00:11:55,480 --> 00:11:59,360 Speaker 1: is nothing less than astounding. But we're we're moving into 193 00:11:59,360 --> 00:12:03,560 Speaker 1: a whole new dimensions of connectivity with bluetooth, low energy 194 00:12:03,640 --> 00:12:06,680 Speaker 1: sensors and the Internet of things and packages that will 195 00:12:06,720 --> 00:12:12,080 Speaker 1: just stay online and provide very detailed information as they 196 00:12:12,080 --> 00:12:14,360 Speaker 1: move through the networks. You know. One of the things 197 00:12:14,360 --> 00:12:17,800 Speaker 1: about censor based logistics, and especially if you start to 198 00:12:17,800 --> 00:12:21,720 Speaker 1: throw in a conversation around blockchain, um so, so the 199 00:12:21,800 --> 00:12:24,360 Speaker 1: systems that I've talked about here at FEDAX are really 200 00:12:24,679 --> 00:12:29,800 Speaker 1: custodial systems that relate to when we first take possession 201 00:12:30,080 --> 00:12:33,040 Speaker 1: of a shipment and then ultimately when we tender it 202 00:12:33,120 --> 00:12:38,319 Speaker 1: at delivery. Well, these these new technologies like sensor based logistics, 203 00:12:38,400 --> 00:12:42,559 Speaker 1: especially if incorporated into a blockchain, allow us to really 204 00:12:42,640 --> 00:12:46,240 Speaker 1: extend the boundaries of supply chains and say that well, 205 00:12:46,280 --> 00:12:49,280 Speaker 1: the information about that shipment is important from the time 206 00:12:49,280 --> 00:12:51,960 Speaker 1: it's manufactured to the time it actually gets used in 207 00:12:52,000 --> 00:12:56,040 Speaker 1: the operating room or you know, however that that series 208 00:12:56,080 --> 00:12:58,160 Speaker 1: of events takes place, or from the time that the 209 00:12:58,240 --> 00:13:00,760 Speaker 1: seed gets put in the ground to the time that 210 00:13:00,840 --> 00:13:04,080 Speaker 1: the food gets consumed. And and sensors are playing a 211 00:13:04,200 --> 00:13:10,080 Speaker 1: vital role in providing that into end visibility and accountability 212 00:13:10,200 --> 00:13:14,760 Speaker 1: inside of supply chains. We've tied together now our entire network, 213 00:13:14,800 --> 00:13:18,760 Speaker 1: from vehicles to aircraft facilities in ways that can light 214 00:13:18,840 --> 00:13:21,760 Speaker 1: up shipments as they're moving through the network. That would 215 00:13:21,840 --> 00:13:25,360 Speaker 1: only be possible, Uh, in this world where we have 216 00:13:26,240 --> 00:13:32,760 Speaker 1: high performance networks that provide coverage and the ubiquity of connectivity. 217 00:13:33,360 --> 00:13:35,560 Speaker 1: In the past, you have to work really hard to 218 00:13:35,600 --> 00:13:38,720 Speaker 1: get that connectivity. Now we can assume it will be 219 00:13:38,800 --> 00:13:41,880 Speaker 1: there and and even greater measure as we go forward 220 00:13:41,880 --> 00:13:45,400 Speaker 1: into a five G world. When you accumulate that many sensors, 221 00:13:45,400 --> 00:13:49,400 Speaker 1: you're talking about enormous amounts of information. It's only now 222 00:13:49,440 --> 00:13:51,959 Speaker 1: that we're starting to see the capability of handling that 223 00:13:52,040 --> 00:13:54,640 Speaker 1: and at the same time we're seeing the development of 224 00:13:54,640 --> 00:13:58,400 Speaker 1: how to process that information and meaningful ways. Uh. You know, 225 00:13:58,559 --> 00:14:01,320 Speaker 1: we we talked about in the past about the the 226 00:14:01,440 --> 00:14:05,080 Speaker 1: era of big data, we being just the general public. 227 00:14:05,840 --> 00:14:07,600 Speaker 1: But now we're in that era, and we're in a 228 00:14:07,640 --> 00:14:12,560 Speaker 1: new era where we're learning exactly how to to use 229 00:14:12,600 --> 00:14:16,079 Speaker 1: that big data in ways that just ten years ago 230 00:14:16,080 --> 00:14:18,679 Speaker 1: would have been impossible. We're able to recognize things like 231 00:14:18,760 --> 00:14:23,280 Speaker 1: patterns that were not evident on a smaller scale. Are 232 00:14:23,320 --> 00:14:26,600 Speaker 1: you encountering things of that nature? I mean, I would 233 00:14:26,600 --> 00:14:29,480 Speaker 1: imagine the operations of FedEx. You're talking about patterns that 234 00:14:29,520 --> 00:14:34,680 Speaker 1: are truly enormous, well, everything from weather patterns, which the 235 00:14:34,800 --> 00:14:37,040 Speaker 1: richness around data and weather, I mean, whether it is 236 00:14:37,080 --> 00:14:39,920 Speaker 1: something that we have to deal with on a daily 237 00:14:39,960 --> 00:14:44,440 Speaker 1: basis and understanding, uh, the impacts that weather we'll have, 238 00:14:44,560 --> 00:14:47,520 Speaker 1: and then not just looking at the weather like most 239 00:14:47,560 --> 00:14:49,640 Speaker 1: of us do on a day to day basis, but 240 00:14:49,720 --> 00:14:54,640 Speaker 1: then adjusting the networks and adjusting the operations around weather conditions. 241 00:14:55,240 --> 00:14:59,640 Speaker 1: Dynamically flowing volume to two areas that are less impacted 242 00:14:59,720 --> 00:15:02,640 Speaker 1: or impacted by weather events is a great example of 243 00:15:02,760 --> 00:15:06,600 Speaker 1: big data in action. And you know, and external data 244 00:15:06,640 --> 00:15:09,880 Speaker 1: that feeds in that allows us them to adapt internally 245 00:15:10,360 --> 00:15:14,440 Speaker 1: using some pretty big data and systems and platforms. But um, 246 00:15:14,720 --> 00:15:18,640 Speaker 1: the very nature of market data. We you know, we 247 00:15:18,720 --> 00:15:21,640 Speaker 1: kind of have a front row seat in what goes 248 00:15:21,720 --> 00:15:24,200 Speaker 1: on in the world out there from a market and 249 00:15:25,440 --> 00:15:28,880 Speaker 1: commerce standpoint, because we're large enough that we get to 250 00:15:28,920 --> 00:15:32,680 Speaker 1: see commerce patterns emerge all over the world. We get 251 00:15:32,680 --> 00:15:34,840 Speaker 1: to see them slow down in one place and pick 252 00:15:34,960 --> 00:15:37,040 Speaker 1: up in another place. We can look at that by 253 00:15:37,560 --> 00:15:42,200 Speaker 1: standard industry code, were very protective of our customers specific data. 254 00:15:42,560 --> 00:15:45,080 Speaker 1: But at a macro level, at a big data level, 255 00:15:45,120 --> 00:15:48,200 Speaker 1: we're able to see trends and patterns that they are 256 00:15:48,240 --> 00:15:51,760 Speaker 1: pretty astounding in predict areas of the world that are 257 00:15:51,760 --> 00:15:55,360 Speaker 1: emerging and emerging quickly and would be you know, great 258 00:15:55,400 --> 00:15:57,880 Speaker 1: places to go invast or to put inventory, or to 259 00:15:57,920 --> 00:16:02,040 Speaker 1: put manufacturing cycles. We will continue our conversation with Rob 260 00:16:02,080 --> 00:16:04,480 Speaker 1: Carter from FedEx in just a moment, we're going to 261 00:16:04,520 --> 00:16:09,360 Speaker 1: take a quick break. You know who you are, A 262 00:16:09,400 --> 00:16:13,000 Speaker 1: boundary pusher, a big thinker in the relentless pursuit of 263 00:16:13,040 --> 00:16:16,240 Speaker 1: the next big innovation for your business. T Mobile for 264 00:16:16,320 --> 00:16:20,200 Speaker 1: Business knows that the future demands true workforce mobility, and 265 00:16:20,200 --> 00:16:22,400 Speaker 1: in the new era of five G, being able to 266 00:16:22,480 --> 00:16:24,720 Speaker 1: assess the needs of your company in real time could 267 00:16:24,720 --> 00:16:28,880 Speaker 1: transform everyday functions. The five G revolution has begun and 268 00:16:28,920 --> 00:16:31,560 Speaker 1: the future of businesses like yours will be powered by 269 00:16:31,600 --> 00:16:35,280 Speaker 1: advancements in five gene networks built to reach more people 270 00:16:35,440 --> 00:16:38,720 Speaker 1: in more places without slowing you down. T Mobile for 271 00:16:38,800 --> 00:16:41,280 Speaker 1: Business can help you realize the full potential of your 272 00:16:41,320 --> 00:16:45,960 Speaker 1: business as five g unfolds business is changing. Learn more 273 00:16:46,080 --> 00:16:52,480 Speaker 1: at t mobile for Business dot com. It's one thing 274 00:16:52,520 --> 00:16:54,360 Speaker 1: to have a sensor that's really good at doing what 275 00:16:54,440 --> 00:16:57,560 Speaker 1: it does, but if you have as many out deployed 276 00:16:57,600 --> 00:17:00,400 Speaker 1: around the world as fed X would, then you have 277 00:17:00,480 --> 00:17:04,359 Speaker 1: to have the underlying system that enables those or else 278 00:17:04,880 --> 00:17:08,359 Speaker 1: you're not. Everyone's just shouting in a closed truck. No 279 00:17:08,440 --> 00:17:12,119 Speaker 1: one can hear you. Yeah, there's no question that the 280 00:17:12,440 --> 00:17:15,480 Speaker 1: you know that actually the tracking event, whatever it may be, 281 00:17:15,640 --> 00:17:18,720 Speaker 1: a sensor, whatever, is the easy part. It's the it's 282 00:17:18,760 --> 00:17:21,600 Speaker 1: the back end and the infrastructure and the management and 283 00:17:22,200 --> 00:17:25,680 Speaker 1: the access to the data that's created that really is 284 00:17:25,680 --> 00:17:29,679 Speaker 1: is the magic that happens. But these these technologies have 285 00:17:29,960 --> 00:17:34,879 Speaker 1: really begun to be integratable in in this modern world. 286 00:17:34,880 --> 00:17:38,720 Speaker 1: And so for example, the tron devices today communicate directly 287 00:17:38,800 --> 00:17:42,520 Speaker 1: with our WiFi access points, which you know, it's not 288 00:17:42,600 --> 00:17:44,960 Speaker 1: every WiFi access point. They can do that with with 289 00:17:45,119 --> 00:17:48,399 Speaker 1: the ones with the firmware that we've installed allow us 290 00:17:48,400 --> 00:17:51,159 Speaker 1: in our big facilities to keep track of tron's in 291 00:17:51,200 --> 00:17:54,160 Speaker 1: a in a very specific way. We have the same 292 00:17:54,280 --> 00:17:57,280 Speaker 1: kind of capability in our vehicles and in our aircraft 293 00:17:57,320 --> 00:18:01,000 Speaker 1: that allows us to shepherd these divideces in a unique 294 00:18:01,040 --> 00:18:03,800 Speaker 1: way and then move the relevant data through to the 295 00:18:03,840 --> 00:18:07,480 Speaker 1: management systems that provide visibility or be able to come 296 00:18:07,520 --> 00:18:10,640 Speaker 1: back the other way. If we're looking for something specifically 297 00:18:11,160 --> 00:18:13,879 Speaker 1: and have it light itself up, literally it can it 298 00:18:13,960 --> 00:18:16,680 Speaker 1: can turn itself up if we pin it, and it 299 00:18:17,000 --> 00:18:20,560 Speaker 1: can start shouting at us basically by by amping up 300 00:18:20,600 --> 00:18:25,239 Speaker 1: it's it's radio signal and its battery capability, and and 301 00:18:25,400 --> 00:18:27,960 Speaker 1: makes things that are much easier to find. When you 302 00:18:28,000 --> 00:18:30,840 Speaker 1: go into one of our facilities where there are tens 303 00:18:30,880 --> 00:18:34,320 Speaker 1: of thousands, sometimes hundreds of thousands of shipments, you know, 304 00:18:34,440 --> 00:18:37,200 Speaker 1: finding that one needle in the haystack becomes much easier. 305 00:18:38,280 --> 00:18:42,679 Speaker 1: So in the hyperconnected world, how do you see the 306 00:18:42,800 --> 00:18:46,600 Speaker 1: rollout of vi G technology affecting what you call the 307 00:18:46,640 --> 00:18:50,400 Speaker 1: four horsemen? And could you please describe what those four 308 00:18:50,480 --> 00:18:54,560 Speaker 1: horsemen are? Well, the four horsemen is really the notion 309 00:18:54,600 --> 00:18:57,719 Speaker 1: of dominant design When I started in compute, there was 310 00:18:58,160 --> 00:19:03,680 Speaker 1: nothing similar about that works or computers. You know, every 311 00:19:03,720 --> 00:19:07,240 Speaker 1: format of compute and network and storage and software was 312 00:19:07,320 --> 00:19:11,040 Speaker 1: unique and different. As I've gone through my career, we've 313 00:19:11,080 --> 00:19:15,600 Speaker 1: seen this dominant design emerge about how servers work, how 314 00:19:15,680 --> 00:19:20,160 Speaker 1: networks work, how storage works, and how software works and 315 00:19:20,240 --> 00:19:23,520 Speaker 1: so in in the in the four horsemen of dominant design, 316 00:19:24,800 --> 00:19:28,720 Speaker 1: what five G really impacts his connectivity the networks and 317 00:19:28,760 --> 00:19:34,040 Speaker 1: the ubiquity and consistency of network availability. We talk about 318 00:19:34,080 --> 00:19:36,760 Speaker 1: Moore's law a lot and how fast the servers and 319 00:19:36,880 --> 00:19:40,119 Speaker 1: compute have gotten. Sometimes we don't talk as much about 320 00:19:40,119 --> 00:19:43,800 Speaker 1: how fast and networks have gotten and how ubiquitous they've gotten. 321 00:19:43,840 --> 00:19:46,719 Speaker 1: So what five G really does is it shores up 322 00:19:46,760 --> 00:19:50,000 Speaker 1: that whole network component of the four horsemen, and it 323 00:19:50,119 --> 00:19:56,520 Speaker 1: really makes for very high performance, consistently available network to 324 00:19:56,520 --> 00:19:59,000 Speaker 1: to be able to connect things on on the planet. 325 00:19:59,080 --> 00:20:02,720 Speaker 1: And that's something that we've been benefactors of, but we're 326 00:20:02,720 --> 00:20:06,879 Speaker 1: going to increasingly enjoy the benefits of five G. So 327 00:20:06,920 --> 00:20:10,120 Speaker 1: a great way to to look at at FedEx, I think, 328 00:20:10,359 --> 00:20:16,160 Speaker 1: is how many different facets there are to the business 329 00:20:16,680 --> 00:20:19,800 Speaker 1: for someone like me, you know, I see it from 330 00:20:19,840 --> 00:20:24,520 Speaker 1: that consumer standpoint, But that's one tiny aspect of the 331 00:20:24,600 --> 00:20:29,240 Speaker 1: overall business. And I'm curious, with all the innovations that 332 00:20:29,680 --> 00:20:35,360 Speaker 1: FedEx has implemented, do some of those actually come from 333 00:20:35,440 --> 00:20:38,840 Speaker 1: some of the other areas that FedEx touches, like with 334 00:20:39,640 --> 00:20:44,679 Speaker 1: various partners or with various customers or clients, or is 335 00:20:44,720 --> 00:20:48,440 Speaker 1: it largely internally generated? What sort of the balance there? 336 00:20:48,440 --> 00:20:51,600 Speaker 1: Are you getting direction from people saying, gosh, I just 337 00:20:51,720 --> 00:20:54,600 Speaker 1: wish I could do this, and then you think, well, 338 00:20:54,600 --> 00:20:59,280 Speaker 1: why why don't we do that? We are very driven 339 00:20:59,520 --> 00:21:04,200 Speaker 1: by customer inputs in particular, and customers are very demanding 340 00:21:04,200 --> 00:21:07,600 Speaker 1: in this world. The expectations UH in this world are 341 00:21:07,640 --> 00:21:13,000 Speaker 1: continuously raising the bar about what it means to provide 342 00:21:13,520 --> 00:21:17,119 Speaker 1: UH the information, the services and the service levels that 343 00:21:17,240 --> 00:21:20,399 Speaker 1: the world is demanding. So we have a lot of 344 00:21:20,440 --> 00:21:23,640 Speaker 1: interaction and what I would even call co development with 345 00:21:23,640 --> 00:21:27,879 Speaker 1: with our customers on particularly on things like blockchain and 346 00:21:28,160 --> 00:21:32,720 Speaker 1: and UH the Internet of things center based logistics world. 347 00:21:33,160 --> 00:21:37,280 Speaker 1: We co create with customers in the medical community or 348 00:21:37,600 --> 00:21:40,840 Speaker 1: in the technology communities to say what is it that 349 00:21:40,880 --> 00:21:43,040 Speaker 1: would mean the most to you? Either that or they're 350 00:21:43,040 --> 00:21:46,240 Speaker 1: pushing us to say, here's what we really need from you, 351 00:21:46,320 --> 00:21:49,879 Speaker 1: and it forces us to move and move quickly. So 352 00:21:49,880 --> 00:21:53,399 Speaker 1: how does FedEx not only stay current with technology but 353 00:21:53,640 --> 00:21:57,440 Speaker 1: lead the way, Well, it is. It is a challenge. 354 00:21:57,480 --> 00:22:00,320 Speaker 1: You know, I wouldn't I wouldn't sit here and and 355 00:22:00,720 --> 00:22:05,600 Speaker 1: boast about about that because it is a constant effort 356 00:22:05,720 --> 00:22:09,920 Speaker 1: to move your technology base along. And I think enterprises 357 00:22:10,000 --> 00:22:14,400 Speaker 1: today in particular are challenged by the by the very 358 00:22:14,480 --> 00:22:18,199 Speaker 1: nature of transformation. So, for example, we were putting an 359 00:22:18,200 --> 00:22:20,359 Speaker 1: automated locker out there, and it had to be easy 360 00:22:20,440 --> 00:22:22,239 Speaker 1: to interact with, and it had to be able to 361 00:22:22,760 --> 00:22:25,440 Speaker 1: you know, tender a package or receive a package, all 362 00:22:25,440 --> 00:22:29,560 Speaker 1: those things. So instead of building an application for that, 363 00:22:29,600 --> 00:22:32,640 Speaker 1: we built a set of robust services that were then 364 00:22:32,720 --> 00:22:36,440 Speaker 1: completely reusable when it came to just deploying them to 365 00:22:36,440 --> 00:22:39,080 Speaker 1: to a human interface on a on a mobile device. 366 00:22:39,640 --> 00:22:43,720 Speaker 1: But for for us, the the most important thing was 367 00:22:43,800 --> 00:22:47,800 Speaker 1: to kind of mirror what was going on in in 368 00:22:47,880 --> 00:22:51,480 Speaker 1: the wild, which is the ecosystem of the Internet and 369 00:22:51,520 --> 00:22:54,080 Speaker 1: the web and the connected world. When I looked at 370 00:22:54,119 --> 00:22:57,639 Speaker 1: things like for example, Uber, I went, well, Uber didn't 371 00:22:57,640 --> 00:23:00,880 Speaker 1: invent maps, they didn't invent payment system, they didn't invent 372 00:23:00,960 --> 00:23:04,080 Speaker 1: location based services where you drop a pin on a 373 00:23:04,119 --> 00:23:06,840 Speaker 1: map and move it around. They didn't invent cell phone cameras. 374 00:23:06,840 --> 00:23:09,840 Speaker 1: They didn't invent those things. What they did was they 375 00:23:09,880 --> 00:23:14,320 Speaker 1: assembled them in a way that provided incredible value because 376 00:23:14,520 --> 00:23:18,639 Speaker 1: of the horizontal nature of stitching together mash up of 377 00:23:18,680 --> 00:23:22,560 Speaker 1: critical services that were available. I realized we had to 378 00:23:22,600 --> 00:23:25,320 Speaker 1: do that internally, and it became, you know, kind of 379 00:23:25,320 --> 00:23:29,800 Speaker 1: my life's mission to decompose those great systems that had 380 00:23:29,800 --> 00:23:33,159 Speaker 1: served us so well and bring them forward in a 381 00:23:33,200 --> 00:23:37,679 Speaker 1: way that would would serve the future way more effectively. Well, 382 00:23:38,480 --> 00:23:42,360 Speaker 1: what do you imagine comes next? Where do you think 383 00:23:42,400 --> 00:23:47,320 Speaker 1: innovations are really going to come from in the near future. Well, 384 00:23:47,320 --> 00:23:51,080 Speaker 1: there's there. You know, I believe that the future is here. 385 00:23:51,080 --> 00:23:54,000 Speaker 1: It's just not evenly distributed. You know, we're seeing so 386 00:23:54,040 --> 00:23:56,679 Speaker 1: many things happen in the world around us, particularly when 387 00:23:56,720 --> 00:23:59,320 Speaker 1: it comes to autonomy, maybe as a you know, a 388 00:23:59,359 --> 00:24:04,919 Speaker 1: great place to go. I absolutely believe that autonomous um 389 00:24:05,240 --> 00:24:07,359 Speaker 1: vehicles are going to be a very important part of 390 00:24:07,400 --> 00:24:09,600 Speaker 1: how the world works in the future, and so are 391 00:24:10,040 --> 00:24:13,160 Speaker 1: our rocks. So delivery bot is something that we're testing 392 00:24:13,240 --> 00:24:17,359 Speaker 1: now in in multiple markets, and it's it's a you know, 393 00:24:17,400 --> 00:24:20,479 Speaker 1: it's another thing that's cool about innovation when when we 394 00:24:20,560 --> 00:24:23,840 Speaker 1: try to innovate with something as extreme as a as 395 00:24:23,880 --> 00:24:27,520 Speaker 1: an autonomous bot, we know that we don't have all 396 00:24:27,560 --> 00:24:31,040 Speaker 1: of that innovation to ourselves. So the two wings of 397 00:24:31,080 --> 00:24:34,159 Speaker 1: innovation or who can you tap into externally and what 398 00:24:34,240 --> 00:24:37,760 Speaker 1: can you bring internally? You know, otherwise you're just kind 399 00:24:37,760 --> 00:24:39,720 Speaker 1: of flying with one wing, and that that makes you 400 00:24:39,800 --> 00:24:42,480 Speaker 1: fly around in a circle. So we love the two 401 00:24:42,480 --> 00:24:46,560 Speaker 1: wing model where where we tap into somebody brilliant like 402 00:24:46,680 --> 00:24:49,800 Speaker 1: the team up at Decca and Dean Cayman's imagination and 403 00:24:49,880 --> 00:24:53,280 Speaker 1: bring to it the ideas and customers that we have around. 404 00:24:53,359 --> 00:24:57,000 Speaker 1: What's it going to mean to have these um awesome 405 00:24:57,720 --> 00:25:01,520 Speaker 1: little bots that are capable of really moving and existing 406 00:25:01,560 --> 00:25:04,119 Speaker 1: in the world that we know today without being a 407 00:25:04,160 --> 00:25:08,600 Speaker 1: burdener hindrance. They'll be friendly, They'll be pedestrian friendly and 408 00:25:08,680 --> 00:25:13,240 Speaker 1: traffic friendly, and certainly friendly to the recipient when when 409 00:25:13,240 --> 00:25:15,320 Speaker 1: they show up and climb up the steps to your 410 00:25:15,480 --> 00:25:17,680 Speaker 1: front door and then call you and you come out 411 00:25:17,680 --> 00:25:19,840 Speaker 1: and it's sitting right there in front of you. We'll 412 00:25:19,840 --> 00:25:22,399 Speaker 1: speak more with Rob Carter in just a moment, but 413 00:25:22,480 --> 00:25:29,920 Speaker 1: first let's take another quick break. The future is closer 414 00:25:29,920 --> 00:25:32,520 Speaker 1: than you think, and it all starts in the palm 415 00:25:32,560 --> 00:25:35,840 Speaker 1: of your hand. You've heard the news five G is here, 416 00:25:36,440 --> 00:25:40,000 Speaker 1: but what does that really mean? How will it impact you? 417 00:25:40,440 --> 00:25:43,440 Speaker 1: In this I Heart series This Time Tomorrow, presented by 418 00:25:43,480 --> 00:25:47,200 Speaker 1: t Mobile for Business, join hosts Oz Volition and Cara 419 00:25:47,320 --> 00:25:50,359 Speaker 1: Price as they walk us through a mobile revolution that 420 00:25:50,440 --> 00:25:53,159 Speaker 1: will start to change the future of business and the 421 00:25:53,200 --> 00:25:56,480 Speaker 1: way we interact with the world around us. From environmental 422 00:25:56,520 --> 00:26:02,320 Speaker 1: science to law enforcement, entertainment, healthcare, and travel, innovation is coming. 423 00:26:02,920 --> 00:26:05,600 Speaker 1: Join them as they explore how this revolution could impact 424 00:26:05,640 --> 00:26:09,040 Speaker 1: your life and give you new ways to connect and engage. 425 00:26:09,440 --> 00:26:11,920 Speaker 1: This Time Tomorrow is now available on the I Heart 426 00:26:12,000 --> 00:26:18,840 Speaker 1: Radio app or wherever you listen to podcasts. Now, I 427 00:26:18,960 --> 00:26:22,720 Speaker 1: have to ask you to put on the prognosticator hat. 428 00:26:23,040 --> 00:26:25,399 Speaker 1: It's the part of everyone loves. We're both lovers of 429 00:26:25,400 --> 00:26:28,120 Speaker 1: science fiction, so they should be fine. But I would 430 00:26:28,160 --> 00:26:31,080 Speaker 1: like you to imagine a world. Let's say it's fifteen 431 00:26:31,160 --> 00:26:34,919 Speaker 1: years in the future. What would you imagine a really 432 00:26:35,160 --> 00:26:39,159 Speaker 1: special kind of interaction with technology might be. Like, you know, 433 00:26:39,280 --> 00:26:43,399 Speaker 1: there there's um there's part of me that says, you know, 434 00:26:43,440 --> 00:26:47,399 Speaker 1: we all fall victim to thinking about the future in 435 00:26:47,440 --> 00:26:49,760 Speaker 1: the context of what we know today and that there's 436 00:26:49,840 --> 00:26:52,360 Speaker 1: always these introductions. I mean, I don't think we could 437 00:26:52,359 --> 00:26:54,440 Speaker 1: have imagined, you know, it's hard for us to even 438 00:26:54,440 --> 00:26:57,480 Speaker 1: imagine that the iPhone and the iPad or you know, 439 00:26:57,560 --> 00:26:59,960 Speaker 1: really only about a decade old, you know, And how 440 00:27:00,080 --> 00:27:02,159 Speaker 1: we would have imagined the future where we carried that 441 00:27:02,280 --> 00:27:05,920 Speaker 1: much compute in our pocket fifteen years ago might might 442 00:27:05,960 --> 00:27:09,679 Speaker 1: have been a reach. But you know, I think what 443 00:27:09,680 --> 00:27:13,320 Speaker 1: what really is happening is a curated experience in the 444 00:27:13,359 --> 00:27:17,000 Speaker 1: world that that that's really tailored to the individual in 445 00:27:17,040 --> 00:27:19,720 Speaker 1: a special way, you know, whatever it is, it's how 446 00:27:19,800 --> 00:27:23,200 Speaker 1: we shop, how we you know, consume, how we learn 447 00:27:23,280 --> 00:27:26,080 Speaker 1: and listen and play. I think all those things are 448 00:27:26,080 --> 00:27:29,720 Speaker 1: gonna sort of be silver plattered for us in unique 449 00:27:29,720 --> 00:27:34,159 Speaker 1: ways because of the big data and AI experiences that 450 00:27:34,240 --> 00:27:35,920 Speaker 1: will have an I doubt you'll have to track your 451 00:27:35,920 --> 00:27:38,040 Speaker 1: packet is very much anymore. You won't even have to 452 00:27:38,080 --> 00:27:40,960 Speaker 1: talk to your you know, digital assistant. It will just 453 00:27:41,040 --> 00:27:46,080 Speaker 1: basically make some pronouncements for you because it knows you're interested. Yeah, 454 00:27:46,200 --> 00:27:48,600 Speaker 1: I I fully agree as the future I want to 455 00:27:48,600 --> 00:27:51,080 Speaker 1: live in too, So if you would kindly invite me 456 00:27:51,119 --> 00:27:54,440 Speaker 1: to your future, I'll be glad to come over. Well 457 00:27:54,440 --> 00:27:57,440 Speaker 1: it it is super exciting and I think it allows 458 00:27:57,520 --> 00:28:00,240 Speaker 1: us to be smarter. To Jonathan, I think it's such 459 00:28:00,280 --> 00:28:03,399 Speaker 1: a such an interesting world to be curious, and because 460 00:28:03,480 --> 00:28:07,000 Speaker 1: curiosity now is an itch that you get to scratch, right, 461 00:28:07,080 --> 00:28:10,120 Speaker 1: and when it becomes proactive, when the world is offering 462 00:28:10,200 --> 00:28:14,080 Speaker 1: up to you things that that engage that curiosity before 463 00:28:14,160 --> 00:28:18,199 Speaker 1: you've necessarily even consciously begun to wonder about them, it 464 00:28:18,320 --> 00:28:22,320 Speaker 1: really begins to open up amazing opportunities for that sort 465 00:28:22,320 --> 00:28:25,280 Speaker 1: of associative thinking that we mentioned earlier, that idea of 466 00:28:25,800 --> 00:28:28,480 Speaker 1: you see one idea and you see a different idea 467 00:28:28,520 --> 00:28:30,840 Speaker 1: that maybe no one else has ever connected before, and 468 00:28:30,920 --> 00:28:33,760 Speaker 1: you think, why is that? And then you connect them 469 00:28:33,840 --> 00:28:37,480 Speaker 1: and that's where the next cool innovation comes from. To me, 470 00:28:37,600 --> 00:28:40,640 Speaker 1: that's one of the most fascinating things about humans is 471 00:28:40,680 --> 00:28:42,800 Speaker 1: that as good as our technology gets and as big 472 00:28:42,840 --> 00:28:46,720 Speaker 1: as the data may get, it's the human beings who 473 00:28:46,840 --> 00:28:50,320 Speaker 1: come up with those connections that make things that are 474 00:28:50,320 --> 00:28:55,360 Speaker 1: truly transformative. And the technology just enables that. But ultimately 475 00:28:55,400 --> 00:28:57,560 Speaker 1: it comes back to the two people, to to the 476 00:28:57,600 --> 00:29:03,000 Speaker 1: restless ones, to actually to to to pioneer that path. Well, 477 00:29:03,040 --> 00:29:05,880 Speaker 1: I tell you. We're certainly not satisfied with where we 478 00:29:05,920 --> 00:29:08,520 Speaker 1: are today. I mean that, you know, the the idea 479 00:29:08,560 --> 00:29:12,440 Speaker 1: of being restless is is absolutely true for us. We're 480 00:29:12,480 --> 00:29:17,320 Speaker 1: always looking for ways to extend the strategic capabilities of 481 00:29:17,360 --> 00:29:21,320 Speaker 1: the systems, to make the business operate more efficiently, to 482 00:29:21,400 --> 00:29:25,800 Speaker 1: make it more frictionless and seamless for our customers, which 483 00:29:25,880 --> 00:29:29,320 Speaker 1: is really something we're driven by and and we have 484 00:29:29,400 --> 00:29:32,760 Speaker 1: work to do. I like that. There's always if you 485 00:29:32,920 --> 00:29:35,800 Speaker 1: if you sell on thinking this way is good enough, 486 00:29:36,520 --> 00:29:39,000 Speaker 1: then you're you need to you need to shake yourself 487 00:29:39,040 --> 00:29:41,200 Speaker 1: out of that. There's always you always have to be 488 00:29:41,680 --> 00:29:44,720 Speaker 1: striving for that better way. We have. We we have 489 00:29:44,760 --> 00:29:48,600 Speaker 1: an incredible legacy here, and an incredible history and and 490 00:29:48,880 --> 00:29:51,360 Speaker 1: something I'm very proud of. But you know, more and 491 00:29:51,400 --> 00:29:53,400 Speaker 1: more as we move into the future, people aren't going 492 00:29:53,440 --> 00:29:57,400 Speaker 1: to respect our our our history and our past. Are 493 00:29:57,400 --> 00:30:00,959 Speaker 1: gonna respect our innovations and how we move forward, especially 494 00:30:01,000 --> 00:30:03,600 Speaker 1: in a world where we're not the only ones. You know, 495 00:30:03,720 --> 00:30:08,120 Speaker 1: it's uh, you know, everybody is wanting to be part 496 00:30:08,200 --> 00:30:12,000 Speaker 1: of this this connected world where goods and services and 497 00:30:12,080 --> 00:30:16,960 Speaker 1: information are flowing freely, and markets and consumers are connected 498 00:30:16,960 --> 00:30:20,560 Speaker 1: in unique ways and We love being in a business 499 00:30:20,640 --> 00:30:23,600 Speaker 1: that's part of that revolution, because there's no question the 500 00:30:23,640 --> 00:30:28,400 Speaker 1: world is becoming hyper connected. In that regard, we we may, 501 00:30:28,600 --> 00:30:31,960 Speaker 1: you know, sort of um dumb it down when we 502 00:30:32,040 --> 00:30:34,960 Speaker 1: say e commerce and you know, and just you know that, 503 00:30:35,080 --> 00:30:36,880 Speaker 1: you know, then all of a sudden, we forget about 504 00:30:36,920 --> 00:30:40,080 Speaker 1: what it really takes to pull that off. What's really 505 00:30:40,120 --> 00:30:44,720 Speaker 1: happening is a connected world where magically we have access 506 00:30:44,840 --> 00:30:48,560 Speaker 1: to so many goods and services out there just at 507 00:30:48,560 --> 00:30:52,000 Speaker 1: the at the uh you know, either on the intuition 508 00:30:52,200 --> 00:30:55,360 Speaker 1: that you know that the systems will will provide for us, 509 00:30:55,480 --> 00:30:57,880 Speaker 1: or on the needs that we express, you know, whether 510 00:30:57,920 --> 00:31:00,960 Speaker 1: it's with our phone or or however we do that. 511 00:31:01,040 --> 00:31:04,200 Speaker 1: But it also works the other way that businesses now 512 00:31:04,280 --> 00:31:08,680 Speaker 1: have access to consumers on a global basis for whatever 513 00:31:08,720 --> 00:31:11,640 Speaker 1: it is they're producing. And that's a cool that's a 514 00:31:11,640 --> 00:31:14,360 Speaker 1: cool business to be in, and and and something that 515 00:31:14,400 --> 00:31:17,760 Speaker 1: has far from reached its its limits. It would be 516 00:31:17,920 --> 00:31:22,040 Speaker 1: a crime if I did not give you the opportunity 517 00:31:22,160 --> 00:31:26,280 Speaker 1: to share your Robbism with the general audience, because we 518 00:31:26,320 --> 00:31:29,440 Speaker 1: found it incredibly inspirational. When we first met you, well, 519 00:31:29,480 --> 00:31:31,760 Speaker 1: we were we were talking about what the future holds 520 00:31:31,920 --> 00:31:34,800 Speaker 1: and and um, you know, I said, look, I've I've 521 00:31:34,800 --> 00:31:37,400 Speaker 1: got this philosophy and it's something that I came up 522 00:31:37,400 --> 00:31:39,960 Speaker 1: with one time. It's just something that popped into my head. 523 00:31:40,800 --> 00:31:45,240 Speaker 1: And and that's that. You know, we romanticize about the past, 524 00:31:46,120 --> 00:31:51,800 Speaker 1: and we fantasize about the future, but we terrorized the present. 525 00:31:52,680 --> 00:31:56,760 Speaker 1: And I'm an eternal optimist and I frankly think that 526 00:31:56,800 --> 00:31:59,560 Speaker 1: the present is much better than we give it credit for. 527 00:31:59,720 --> 00:32:03,000 Speaker 1: I think it's safer, i think it's more productive, I 528 00:32:03,040 --> 00:32:06,480 Speaker 1: think it's more innovative. I think it's you know, really 529 00:32:06,520 --> 00:32:09,280 Speaker 1: a pretty awesome place to be is where we are 530 00:32:09,400 --> 00:32:13,000 Speaker 1: right now. And as we get the opportunity to be 531 00:32:13,080 --> 00:32:17,560 Speaker 1: in this time of change and time of revolution, history 532 00:32:17,640 --> 00:32:20,440 Speaker 1: is going to look back on us in a very 533 00:32:20,560 --> 00:32:23,440 Speaker 1: romantic way. I think this is going to be a 534 00:32:23,480 --> 00:32:26,920 Speaker 1: time where we saw massive change and I hope we're 535 00:32:27,040 --> 00:32:29,360 Speaker 1: all good stewards of it as we go forward. But 536 00:32:29,400 --> 00:32:33,960 Speaker 1: I'm excited about now. Well, this has been fascinating, and 537 00:32:34,080 --> 00:32:37,280 Speaker 1: I thank you for your time and your insight. And 538 00:32:37,480 --> 00:32:40,600 Speaker 1: uh and honestly, the doors open if you ever need to, 539 00:32:41,040 --> 00:32:43,719 Speaker 1: you know, join a podcast. I've got I've got a 540 00:32:43,720 --> 00:32:47,560 Speaker 1: seat waiting for you. Well, that's that's a high compliment, Jonathan. 541 00:32:47,560 --> 00:32:49,960 Speaker 1: I appreciate and was was flattered that you wanted to 542 00:32:50,000 --> 00:32:53,239 Speaker 1: be here with this restless one anyways, and uh, we 543 00:32:53,280 --> 00:32:55,960 Speaker 1: appreciate what you do as well. It's really been a 544 00:32:56,040 --> 00:32:58,640 Speaker 1: lot of fun. It's hard for me to pick out 545 00:32:58,680 --> 00:33:02,080 Speaker 1: any one as aspect of my conversation with Rob that 546 00:33:02,160 --> 00:33:05,480 Speaker 1: impressed me most. To be an effective leader over more 547 00:33:05,560 --> 00:33:09,280 Speaker 1: than two decades is a huge task in itself. When 548 00:33:09,320 --> 00:33:13,160 Speaker 1: that leader is a steward for a company's information strategy, 549 00:33:13,200 --> 00:33:16,680 Speaker 1: it's even more impressive. It is no small achievement to 550 00:33:16,760 --> 00:33:20,600 Speaker 1: keep up to speed with evolving technologies, let alone implementing 551 00:33:20,640 --> 00:33:25,360 Speaker 1: new solutions into a large organization that has its own momentum. 552 00:33:25,400 --> 00:33:29,160 Speaker 1: As FedEx deploys more sensors throughout its operations, creating a 553 00:33:29,240 --> 00:33:32,640 Speaker 1: detailed history of every package as it makes its way 554 00:33:32,640 --> 00:33:35,960 Speaker 1: from its point of origin to its destination, the connective 555 00:33:36,040 --> 00:33:40,200 Speaker 1: infrastructure will become an even more crucial component to enabling 556 00:33:40,320 --> 00:33:44,720 Speaker 1: its processes. That same underlying infrastructure will give companies the 557 00:33:44,760 --> 00:33:48,680 Speaker 1: support they need to operate effectively even as their logistical 558 00:33:48,760 --> 00:33:54,440 Speaker 1: needs grow. That's the incredible reality of five G connectivity. 559 00:33:56,320 --> 00:33:58,800 Speaker 1: This has been the restless ones, a production of T 560 00:33:58,960 --> 00:34:08,600 Speaker 1: Mobile for Business and I Heart Radio. No matter what 561 00:34:08,760 --> 00:34:11,440 Speaker 1: you're after, T Mobile for Business is here with a 562 00:34:11,520 --> 00:34:15,239 Speaker 1: network born mobile and built from the ground up for 563 00:34:15,280 --> 00:34:19,120 Speaker 1: the next wave of innovation, from mobile broadband to IoT 564 00:34:19,400 --> 00:34:23,279 Speaker 1: to workforce mobility and everything in between. T Mobile for 565 00:34:23,360 --> 00:34:26,960 Speaker 1: Business is committed to helping innovative decision makers like you 566 00:34:27,320 --> 00:34:30,439 Speaker 1: move your business forward with the products and services you need, 567 00:34:30,840 --> 00:34:33,920 Speaker 1: as well as the dedicated, award winning service your business 568 00:34:33,920 --> 00:34:38,240 Speaker 1: expects from America's most loved wireless company. Business is changing. 569 00:34:38,680 --> 00:34:42,640 Speaker 1: Learn more at T Mobile for Business dot com.