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Speaker 1: It's another jubile phone frame morning. Hello. Hi, this is

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Speaker 1: Alexis with the winery. Is this Melanie? Yeah, speaking Hey Melanie.

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Speaker 1: I'm just reaching out to you about your reservation that

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Speaker 1: you have this weekend for your best friend's twenty first

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Speaker 1: birthday party. Yeah. Well, unfortunately I have to tell you

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Speaker 1: that the reservation got canceled. Um, and I couldn't find

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Speaker 1: another spot to fill you in anywhere, and I'm so

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Speaker 1: sorry about that. What, No, we had Okay, I've had

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Speaker 1: this scheduled for six months. No, I totally understand. Um.

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Speaker 1: Let me just play you on hold for a second. Okay,

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Speaker 1: it's a great day winery. This is Pete Eakins. What

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Speaker 1: can I do you for? Yeah? So my reservation is

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Speaker 1: in two days. It's for thirteen people. It's for someone's

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Speaker 1: twenty first birthday, and you know what, I don't deal

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Speaker 1: with reservations. Please hold Hi, this is Craig. How might

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Speaker 1: I help you. I've had this reservation that's been canceled.

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Speaker 1: It's in two days, and I need to know who

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Speaker 1: it was and I need to get that spot filled again.

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Speaker 1: It's right, Well, do you mind if I just get

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Speaker 1: your name real quick? My name is Melanie. Oh, Melanie,

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Speaker 1: please hold thanks for holding this as Alexis. How can

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Speaker 1: I help so I keep getting transferred around? I just

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Speaker 1: talk to someone about like a cancel reservation in two days.

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Speaker 1: Oh is this Melanie? Yes, this is Melanie. Hey Melanie,

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Speaker 1: it's Alexis. I know it's got to be super frustrating,

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Speaker 1: and I'm so sorry, but I did find out what happened,

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Speaker 1: and it looks like there was a party of fifteen

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Speaker 1: that came in. So we just canceled yours and scheduled

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Speaker 1: there's because they're just like a larger party. So we

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Speaker 1: can just put your deposit. We can just put we

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Speaker 1: can just forge your deposits next year. I'll put you

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Speaker 1: down the schedule right now. I'll make sure it happens

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Speaker 1: right now. You're like first come first normally, but like

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Speaker 1: you are, you're just speaking too many words right now.

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Speaker 1: I can't even just hold on. No, don't put me

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Speaker 1: on hold again. Please hold people? What's wrong with them?

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Speaker 1: It's a great date winery. It's peekins hi. I'm trying

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Speaker 1: to get my deposit back for a canceled reservation. I'd

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Speaker 1: pay two hundred and fifty dollars for the deposit. I

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Speaker 1: didn't sign anything that said it was not refundable. Oh,

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Speaker 1: you're the person we had to cancel because Selena Gomez

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Speaker 1: is coming in. Thank you for being accommoding. We appreciate that. Yeah,

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Speaker 1: I know that it's rough and she's coming in a

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Speaker 1: few days and we thought we'd reach out my reservation. No.

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Speaker 1: I was told that there was a party of fifty friends,

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Speaker 1: and thank you for being so accommodating. For that, so unprofessional.

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Speaker 1: Just every celebrity who comes, you're just going to cancel

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Speaker 1: anyone's reservation. What kind of a business are you running?

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Speaker 1: It sounds like this hasn't been communicated to correctly. Can

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Speaker 1: he transferred over? And you're all lying to me? Let

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Speaker 1: me get some people on the phone here. Okay, who

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Speaker 1: have you talked to? I want to help you out here.

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Speaker 1: I don't know. I tell to you and then someone

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Speaker 1: to the front desk I don't remember that would be elected.

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Speaker 1: I'm gonna transfer her in and see if if we

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Speaker 1: can get to the bottom of this, because it sounds

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Speaker 1: like you're unaware that it's really cool though you should

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Speaker 1: be excited. Selena Gomez is coming and that's why we

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Speaker 1: had to cancel. Selena Gomez, Alexis Alexis. Yes, Hi, Hi,

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Speaker 1: Hi alex I'm on the phone with somebody. I don't

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Speaker 1: know her name, but I think it's the person that

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Speaker 1: we canceled. No, Selena hasn't called it. Oh no, this

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Speaker 1: is Melanie. Oh, Melanie's song. And Melanie is the person

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Speaker 1: that we canceled her reservation because someone Gomez is coming

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Speaker 1: with a bunch of our friends. Deposit back. Okay, did

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Speaker 1: you talk to anybody else? She talked to Greg? Oh, Greg,

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Speaker 1: is that what your name was? Craig? She talked to

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Speaker 1: Craig over. Don't you talk to Craig? Did you talk

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Speaker 1: to Craig? Because he's the one that actually took the

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Speaker 1: Celena Gomez reservation. I'm gonna greet him on the line

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Speaker 1: as well, actually the one who canceled your reservation. Yeah,

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Speaker 1: so Craig. Hello, Hi, Pete. I have a woman on

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Speaker 1: the phone. I can't remember her name. No, yea. It

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Speaker 1: sounds like nobody told you that your reservation was canceled

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Speaker 1: for this twenty first birthday party because Selena Gomez is coming.

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Speaker 1: It sounds like that's what that's what I'm getting from this?

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Speaker 1: Is it right? Don't care? Okay, I just want to

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Speaker 1: get my reservation back. I don't be bad, honey, don't

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Speaker 1: be mad about it. It's just a phone prank. Are

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Speaker 1: you a what? Yeah, this is actually the Jewel Show

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Speaker 1: doing a phone prank on you. This is Jewel, this

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Speaker 1: is Alex, this is Evan. My god, and your friend's

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Speaker 1: twenty first birthday party hasn't been canceled because of Selena

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Speaker 1: Gomez or any other reason. It's a joke. Your friend

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Speaker 1: Caitlin set you up. Oh my god. Okay, it's not

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Speaker 1: invited anymore. Wake up every morning with Jewil phone pranks,

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Speaker 1: we say mornings on the twenties,