WEBVTT - Trying Out Free Amazon Returns at Kohl’s

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<v Speaker 1>Free Amazon returns at Coal's what's the process? Like, Hey there,

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<v Speaker 1>amrich Demiro. This is rich on Tech Daily. Did you

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<v Speaker 1>know that you can return the items you buy at

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<v Speaker 1>Amazon for free at select Coal stores. It's an unlikely partnership,

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<v Speaker 1>but recently I tried out the process to see how

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<v Speaker 1>it goes. First, some background. The two companies announced the

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<v Speaker 1>partnership back in September twenty seventeen. It's offered in a

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<v Speaker 1>select group of stores in Los Angeles and Chicago. You

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<v Speaker 1>bring your stuff to Coals, they pack it up and

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<v Speaker 1>then ship it back to Amazon for free. There are

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<v Speaker 1>apparently even dedicated parking spots near the front door, although

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<v Speaker 1>I did miss this when I return my stuff.

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<v Speaker 2>So what does Coals.

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<v Speaker 1>Get out of this? Well, more traffic and an Amazon's

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<v Speaker 1>smart Home experience. In several stores, this is where they

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<v Speaker 1>basically show off Amazon's smart home products like Alexa and

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<v Speaker 1>all the stuff you can use with it. So it's

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<v Speaker 1>sort of a two way street with mutual benefits for

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<v Speaker 1>both companies. So what's the process of returning an Amazon

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<v Speaker 1>item to Coles?

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<v Speaker 2>Really? Like? Well, it's pretty easy. Here's how I tried it.

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<v Speaker 1>I bought four phone cases for my phone, knowing I

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<v Speaker 1>would only keep the one that I liked. So when

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<v Speaker 1>I went to return the other three, Amazon wanted seven

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<v Speaker 1>dollars for return shipping. Well, yeah, understandable because this was

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<v Speaker 1>my fault. There was no issue with the product. I

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<v Speaker 1>don't lie when I returned stuff to Amazon. I just

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<v Speaker 1>tell them what the deal is, and I said, I

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<v Speaker 1>just didn't need it anymore. So when you return something

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<v Speaker 1>that's not defective, it'll tell you how much it will

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<v Speaker 1>cost to return the item in various ways. So if

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<v Speaker 1>it's your fault and you have really no issue with

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<v Speaker 1>the product except you just don't want it anymore, sometimes

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<v Speaker 1>they will charge you a couple of dollars to return

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<v Speaker 1>it via the mail or.

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<v Speaker 2>Something like that.

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<v Speaker 1>If it's defective, sometimes Amazon will pay for shipping. But

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<v Speaker 1>in this case, it was my fault and I just said, hey,

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<v Speaker 1>I didn't need these anymore. And so my main option

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<v Speaker 1>that was free was the coal's option. The other options

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<v Speaker 1>were not available to me, like the Amazon locker. Mailing

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<v Speaker 1>it back would have cost seven dollars. So I said,

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<v Speaker 1>you know what, let me try this out. The only

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<v Speaker 1>thing was I had to drive just a little further

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<v Speaker 1>to find a Lowcay where this was offered at a

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<v Speaker 1>coals near me. But when I got there, I was

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<v Speaker 1>immediately greeted by an associate who noticed the Amazon packaging

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<v Speaker 1>I had in my hand, and he directed me right

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<v Speaker 1>to a special Amazon's return desk near the front door.

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<v Speaker 1>I was pretty impressed. I thought I was gonna go

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<v Speaker 1>to like a cashier or something, but it was a

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<v Speaker 1>whole area set up just for this purpose. Then once

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<v Speaker 1>I got there, another helpful associate with a smile, took

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<v Speaker 1>the items from me. She scanned a QR code right

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<v Speaker 1>off the screen on my phone. She printed out a

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<v Speaker 1>receipt and I was off. The interesting thing was she

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<v Speaker 1>didn't even look at the stuff that I had in

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<v Speaker 1>the packaging. So you know, if you go to best

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<v Speaker 1>Buy or whatever and you return to Electronic, they kind

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<v Speaker 1>of take it all out, make sure all the parts

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<v Speaker 1>are there, make sure all the pieces are there. I

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<v Speaker 1>guess Amazon must do that on the back end when

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<v Speaker 1>they receive your goods. So the receipt that I got

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<v Speaker 1>had a twenty five percent off coupon off of one

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<v Speaker 1>transaction good for seven days, and that was pretty much it.

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<v Speaker 1>The transaction was done. Now, obviously they give you that

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<v Speaker 1>little coupon so that you stay in the store and

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<v Speaker 1>maybe a shop, maybe you buy something at Coal's. I

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<v Speaker 1>did not do that. I just walked out of the store.

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<v Speaker 1>But my receipt said that it would take up to

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<v Speaker 1>twenty one days to process my refund. But I had

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<v Speaker 1>an email from Amazon about three hours later in my

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<v Speaker 1>inbox saying that my return was processed and a credit

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<v Speaker 1>was issued to my visa for about forty five dollars.

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<v Speaker 1>So I did not spend a thing to return these

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<v Speaker 1>back to Amazon. The other neat thing about this process

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<v Speaker 1>is that you don't have to pack your stuff up now.

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<v Speaker 1>I brought it in an Amazon envelope that they sent

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<v Speaker 1>to me, But you don't have to do that. All

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<v Speaker 1>you have to do is bring the products in and

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<v Speaker 1>Coals apparently we'll get them into Amazon in a nice fashion.

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<v Speaker 1>The question is will this partnership expand will it last?

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<v Speaker 1>As far as I can tell from the announcement date,

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<v Speaker 1>it doesn't seem like they added any news stores to

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<v Speaker 1>the ones that are already doing this. But who knows

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<v Speaker 1>if this will last. Time will tell. But all I

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<v Speaker 1>have to say is returning an item to Coles that

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<v Speaker 1>you bought from Amazon is fast and easy, and it's

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<v Speaker 1>kind of a nice alternative to packing things up and

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<v Speaker 1>shipping them back. A lot of people don't have the

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<v Speaker 1>tape around their house or the boxes they need. The

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<v Speaker 1>Amazon lockers, I find are a pretty easy option too.

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<v Speaker 1>Of course, Amazon just wants to make the purchase and

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<v Speaker 1>returns process as easy as possible for all of their customers,

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<v Speaker 1>because the more comfortable you are knowing you can return

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<v Speaker 1>something easily, the more comfortable you are clicking that buy button.

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<v Speaker 1>Thanks so much for listening. You can find a link

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<v Speaker 1>if you want to watch my full video review of

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<v Speaker 1>the returns process at cools from Amazon on my website.

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<v Speaker 2>Just go to richon tech dot tv for the link.

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<v Speaker 1>And if you like what I'm doing with this podcast,

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<v Speaker 1>please leave a review in the Apple Podcasts app. All

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<v Speaker 1>you have to do is search for my podcast and

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<v Speaker 1>look for the part where it says write a review.

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<v Speaker 2>I'm Rich Demiro. I'll talk to you real soon.