WEBVTT - Quick Hit: Most Extreme Robocall Blocking App Yet

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<v Speaker 1>I'm rich Damiro and this is a rich On Tech

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<v Speaker 1>quick hit. We all hate robocalls and now a new

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<v Speaker 1>app wants to do something about that. It's called Firewall,

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<v Speaker 1>and it's pretty powerful. This one basically blocks all callers

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<v Speaker 1>that are not in your address book. It will send

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<v Speaker 1>them straight to voicemail. Now to learn more about it

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<v Speaker 1>is Greg Cohene. He is the co founder and CEO

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<v Speaker 1>of ad hoc Labs in Los Angeles.

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<v Speaker 2>Greg, thanks for joining me, Hey, thanks for having us.

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<v Speaker 1>Okay, so tell me about ad hoc Labs, because you

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<v Speaker 1>guys are well known for another app that you've had

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<v Speaker 1>for a while called Berner.

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<v Speaker 2>What's that one all about?

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<v Speaker 3>Sure? So we've had Burner in the market for over

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<v Speaker 3>five years now, and Berner is a second line app.

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<v Speaker 3>So you can get extra phone numbers from Burner and

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<v Speaker 3>you can use that to not have to give out

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<v Speaker 3>your private number in lots of different situations, everything ranging

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<v Speaker 3>from short term transactional things like if you're posting or

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<v Speaker 3>responding to an ad on Craigslist, or if you're starting

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<v Speaker 3>a side door need a number for customers at work

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<v Speaker 3>or for you know, a public audience or something like that,

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<v Speaker 3>and so Burner is a great way to give out

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<v Speaker 3>a number that's not your private personal cell phone and

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<v Speaker 3>keep some things off of that private personal number. But

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<v Speaker 3>what we realize along the way is that we still

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<v Speaker 3>were having issues with our first lines, both on the

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<v Speaker 3>team and just obviously around in the marketplace. Consumers everywhere

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<v Speaker 3>are sort of complaining about robo calls pretty constantly. It's

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<v Speaker 3>a very hot topic.

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<v Speaker 1>Yeah, it's a huge, huge problem. So the new app,

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<v Speaker 1>Firewall is is kind of a answers a question that

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<v Speaker 1>I get all the time. Because there's a million robo

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<v Speaker 1>call apps out there. I don't really like many of them.

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<v Speaker 1>This one is something that does. It does things a

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<v Speaker 1>little bit differently. It blocks everyone except the people in.

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<v Speaker 2>Your address book.

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<v Speaker 1>And I get that question a lot, people like, how

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<v Speaker 1>can I can't just get a napped that does that?

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<v Speaker 2>Now you can do that. So that's how it works.

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<v Speaker 3>Huh, that's exactly it. We actually saw a lot of

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<v Speaker 3>it's like that on Twitter ourselves, and that you know,

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<v Speaker 3>Burner itself actually has a robo call screening function in it,

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<v Speaker 3>powered by a third party API and app called normal Robo.

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<v Speaker 3>They're friends of ours and one of many one of many,

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<v Speaker 3>excuse me, robo call blocking apps out there, But what

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<v Speaker 3>we realized was that the blacklist approach just wasn't getting

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<v Speaker 3>the job done. Scammers are just too good and there's

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<v Speaker 3>too many reasons for them to try to sort of

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<v Speaker 3>evade different tactics.

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<v Speaker 1>Yeah, a lot of people will block a phone number

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<v Speaker 1>on their phone from a robocaller, and.

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<v Speaker 2>I'm like, that does nothing.

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<v Speaker 1>They're just going to call it a different number two

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<v Speaker 1>seconds later, yeah, or spoof.

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<v Speaker 3>A legitimate one, right, And that's one of the big

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<v Speaker 3>problems that you know, the carrier industry has not been

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<v Speaker 3>able to figure out. So Firewall takes things sort of

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<v Speaker 3>into our own hands and we basically block all the

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<v Speaker 3>calls unless we know they're from somebody you know or

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<v Speaker 3>from somebody who've designated. So we like to think of

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<v Speaker 3>it as a little bit of an extreme solution. It

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<v Speaker 3>is definitely a sort of a nuclear solution on robo calls,

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<v Speaker 3>and it blocks everything. It does it effectively the calls

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<v Speaker 3>you want get through. The calls that are unknown, they

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<v Speaker 3>just go to voicemail, and you can respond very effectively

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<v Speaker 3>to that voicemail. We have very high quality transcription and

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<v Speaker 3>we even have a little feature sort of a nod

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<v Speaker 3>to burner where if you have a voicemail from an

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<v Speaker 3>unknown caller and you're not sure about them, you can

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<v Speaker 3>dial them back with an anonymous temporary phone number.

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<v Speaker 1>Yeah, because the last thing you want to do, Like

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<v Speaker 1>I just did this morning, I got a robo call

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<v Speaker 1>and I said, let me just check to see who

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<v Speaker 1>this is. I call them and now they've got my

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<v Speaker 1>number for real.

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<v Speaker 2>Yeah, they know it's you're alive, Mark, right exactly.

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<v Speaker 1>So now the way that this works is you have

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<v Speaker 1>to use call forwarding, and so tell me about that.

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<v Speaker 1>How are you going to get folks to get over

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<v Speaker 1>the uneasiness of you know, forwarding all their calls to

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<v Speaker 1>you guys?

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<v Speaker 3>Yeah, thanks for asking that question. I mean, it's it's

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<v Speaker 3>a thing that is not for everybody, right, But basically,

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<v Speaker 3>the way it works is you forward your phone number

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<v Speaker 3>to us and we screen it in the cloud. And

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<v Speaker 3>because we're able to, you know, use sort of software

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<v Speaker 3>to do that, we can run all kinds of algorithms

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<v Speaker 3>on it. We can not just white list and blacklist,

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<v Speaker 3>but we can try to intelligently predict things and we

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<v Speaker 3>can get better over time with that. So in order

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<v Speaker 3>to be able to do that, we need to be

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<v Speaker 3>able to see all the callers, and that's how our

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<v Speaker 3>solution works. And you know, we think, based at least

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<v Speaker 3>on the feedback we've had during our beta, that for

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<v Speaker 3>people who really get a lot of robo calls, or

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<v Speaker 3>people who you know more and more just don't really

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<v Speaker 3>want to be on the phone at all. If it

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<v Speaker 3>don't need to be, it works really well.

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<v Speaker 2>Now.

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<v Speaker 1>I also noticed that the app, because I set it

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<v Speaker 1>up on my phone, it lets you easily add callers

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<v Speaker 1>to your white list. So if you get a call

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<v Speaker 1>that you want to be able to call again, because

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<v Speaker 1>the default is that every one in your contacts is

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<v Speaker 1>on your white list, you can obviously change that. But

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<v Speaker 1>then when someone calls for the first time that's not

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<v Speaker 1>and they get blocked, you can just add them to

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<v Speaker 1>your white list for the next time.

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<v Speaker 3>That's exactly right. So if you know, if someone from

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<v Speaker 3>the office calls in a different phone or a conference

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<v Speaker 3>room or something, you can you can add that easily,

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<v Speaker 3>or it's the gym, whatever it might be that you

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<v Speaker 3>do want to get, just swipe to add it to

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<v Speaker 3>your right list.

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<v Speaker 1>Now, you mentioned that this is not for everyone, So

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<v Speaker 1>here's the thing before kids, I probably wouldn't care if

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<v Speaker 1>all my calls went straight to voicemail unless they were

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<v Speaker 1>in my address book. Post kids, I think immediately to Okay,

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<v Speaker 1>my kid gets hurt at school, there's an issue. Some

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<v Speaker 1>random teacher calls from her cell phone to my phone.

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<v Speaker 1>It doesn't go through, So kind of explain to me.

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<v Speaker 1>This is definitely a high powered robo call solution. There

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<v Speaker 1>are some trade offs.

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<v Speaker 3>I think trade offs is exactly the right word, right, So,

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<v Speaker 3>if you're using a blacklist app, the tradeoff you're making

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<v Speaker 3>is that a bunch of robo calls are going to

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<v Speaker 3>get through, and that can be noise, and that can

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<v Speaker 3>be a problem for lots of folks. Funnily enough, a

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<v Speaker 3>lot of people don't really answer their phone because they're

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<v Speaker 3>so hesitant to get a robo call that they might

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<v Speaker 3>miss that important call from the school. Anyway.

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<v Speaker 2>Yeah, that's ironic, actually.

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<v Speaker 3>Right, And then you sort of still have to deal

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<v Speaker 3>with voicemail and so in our system, you know, the

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<v Speaker 3>trade off is it's possible to miss a call you

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<v Speaker 3>want if it's a previously unknown caller. But the general

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<v Speaker 3>idea is they can leave a voicemail and you can

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<v Speaker 3>quickly call them back or better yet text them back,

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<v Speaker 3>which is sort of what people want to do even

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<v Speaker 3>more of these days.

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<v Speaker 2>Now.

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<v Speaker 3>It's interesting to me, by the way, just to mention,

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<v Speaker 3>you know a lot of people more and more are

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<v Speaker 3>using text first over phone, right, And that's a generational thing.

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<v Speaker 3>But I think it's also you know, a general trend.

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<v Speaker 3>Since you know, we've got av plus penetrate eighty plus

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<v Speaker 3>percent penetration with smartphones, everybody just texts first, right, So

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<v Speaker 3>more and more people aren't calling, They don't call each other,

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<v Speaker 3>they don't answer the phone, they don't necessarily check their

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<v Speaker 3>voicemail audio. And so if it's all texting, almost the

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<v Speaker 3>only calls are robo calls. Now more and more they're

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<v Speaker 3>likely to be bad calls.

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<v Speaker 1>It kind of feels that way, unless it's someone in

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<v Speaker 1>your address book, which is the kind of the beauty

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<v Speaker 1>of something like this solution. So iOS thirteen Apple announced

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<v Speaker 1>at their event that they are going to build in

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<v Speaker 1>some call screening smarts, and I think that one of

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<v Speaker 1>the features they mentioned was that unknown callers can be

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<v Speaker 1>sent to voicemail. So what does that mean for an

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<v Speaker 1>app like Firewall? I mean, obviously you guys did your homework.

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<v Speaker 1>Is there still a place for this with iOS thirteen.

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<v Speaker 3>Yeah, that's exactly right, and we see that as a

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<v Speaker 3>nice validation. I mean, this is a this is a

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<v Speaker 3>sort of an approach a lot of people want, right,

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<v Speaker 3>which is to be able to screen on wanted callers. Apple,

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<v Speaker 3>you know, has a history of doing things that you know,

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<v Speaker 3>where they'll take a step in a direction and they'll

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<v Speaker 3>leave the developer ecosystem to take you know, lots of

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<v Speaker 3>steps and go farther and so, you know, I think

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<v Speaker 3>their solution may work for some folks. Ours has a

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<v Speaker 3>lot more features, right, among other things. For example, you know,

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<v Speaker 3>we have two tiers of voicemail, right, so that your

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<v Speaker 3>known callers get one and your unknown callers will get

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<v Speaker 3>a different one. We actually do screen out the known

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<v Speaker 3>global callers out of the back end. You know, we

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<v Speaker 3>have the anonymous call feature, and you know, so in

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<v Speaker 3>various ways, it's we think our app is sort of

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<v Speaker 3>a more of a power solution, but it'll be interesting

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<v Speaker 3>to see how people adopt that and how sort of

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<v Speaker 3>ultimately we fit in with people's needs and you know,

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<v Speaker 3>so the feedback has been very positive so far, but

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<v Speaker 3>we're really looking forward to seeing what a wider audience

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<v Speaker 3>thinks beginning today and.

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<v Speaker 1>Again the app is Firewall. It's four dollars a month

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<v Speaker 1>after a fourteen day trial. Greg, is there any chance

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<v Speaker 1>this will ever come to Android?

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<v Speaker 3>Absolutely? Yeah. We have been working on Android prototypes internally,

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<v Speaker 3>and obviously you know we're waiting to see what kind

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<v Speaker 3>of feedback we'll get from the iOS version, but that's

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<v Speaker 3>a very likely outcome for us.

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<v Speaker 2>Greg, thanks so much for joining me today.

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<v Speaker 3>Thanks very much, Rich.

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<v Speaker 1>Greg Cone is co founder and CEO of ad Hoc Labs.

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<v Speaker 1>The app again is called Firewall. You can find it

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<v Speaker 1>on iOS right now. And if you like the podcast

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<v Speaker 1>rich on Tech, please subscribe in your favorite podcast app.

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<v Speaker 1>And since this quick hit is new, let me know

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<v Speaker 1>on social media if you like it. If you do,

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<v Speaker 1>maybe I'll do more. You can find me at rich

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<v Speaker 1>on Tech. I'm Rich Damiro.

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<v Speaker 2>I'll talk to you real soon