1 00:00:00,080 --> 00:00:03,280 Speaker 1: Welcome to Had of Money. I'm Joel and I am Matt, 2 00:00:03,400 --> 00:00:06,040 Speaker 1: and today we're talking about asking the right questions so 3 00:00:06,160 --> 00:00:28,080 Speaker 1: you can save more money with Matt Schultz. Yeah, So lately, 4 00:00:28,280 --> 00:00:29,880 Speaker 1: I've been working with my kids. 5 00:00:29,560 --> 00:00:34,239 Speaker 2: To teach them to advocate for themselves, and specifically, what 6 00:00:34,280 --> 00:00:35,919 Speaker 2: I've been working on is teaching them that there is 7 00:00:35,960 --> 00:00:38,800 Speaker 2: more to that than just stating a problem. So, for instance, 8 00:00:38,920 --> 00:00:42,559 Speaker 2: one of our kids, she'll say like, I'm thirsty, which okay, 9 00:00:42,920 --> 00:00:45,120 Speaker 2: it is great to recognize the issue at hand, but 10 00:00:45,240 --> 00:00:48,000 Speaker 2: to make a request, for instance, can I have some 11 00:00:48,120 --> 00:00:51,360 Speaker 2: OJ Now? We are getting somewhere right now, she has 12 00:00:51,440 --> 00:00:54,480 Speaker 2: taken a proactive step in solving her own problem. 13 00:00:54,920 --> 00:00:55,520 Speaker 1: Where the fridges. 14 00:00:56,840 --> 00:00:59,639 Speaker 2: But this is an important lesson to learn because, as 15 00:00:59,640 --> 00:01:01,840 Speaker 2: we'll just us today, it's basically up to us to 16 00:01:01,920 --> 00:01:04,440 Speaker 2: resolve our own financial conflicts and problems. No one is 17 00:01:04,720 --> 00:01:06,920 Speaker 2: out there who's going to save us. And joining us 18 00:01:06,959 --> 00:01:09,880 Speaker 2: today is Matt Schultz, who is the chief credit analyst 19 00:01:09,880 --> 00:01:12,520 Speaker 2: at lending Tree. He's also the author of the new 20 00:01:12,520 --> 00:01:16,280 Speaker 2: book Ask Questions, Save Money, Make More, which is essentially 21 00:01:16,640 --> 00:01:20,160 Speaker 2: a money manual that teaches readers the important questions that 22 00:01:20,200 --> 00:01:22,840 Speaker 2: we all need to ask He includes decision trees. He 23 00:01:22,880 --> 00:01:25,319 Speaker 2: includes a whole lot of practical tools, even scripts that 24 00:01:25,400 --> 00:01:28,920 Speaker 2: will help us to do just what the title says. So, Matt, 25 00:01:28,920 --> 00:01:31,119 Speaker 2: we're excited to talk with you about your book. Thank 26 00:01:31,160 --> 00:01:32,600 Speaker 2: you for joining us today on the podcast. 27 00:01:32,720 --> 00:01:34,679 Speaker 3: Yeah, thanks for having me. I appreciate it. 28 00:01:34,720 --> 00:01:37,560 Speaker 1: Of course. Yeah, Matt, We're looking forward to this. First question, though, 29 00:01:37,800 --> 00:01:39,560 Speaker 1: we ask everybody who comes on the show, is what's 30 00:01:39,560 --> 00:01:42,039 Speaker 1: your craft beer equivalent? Which means what do you spend 31 00:01:42,360 --> 00:01:46,560 Speaker 1: potentially abnormally amount of money on while you're still doing 32 00:01:46,560 --> 00:01:49,639 Speaker 1: the right thing, you're saving and investing wisely for your future. 33 00:01:50,680 --> 00:01:55,240 Speaker 3: I'm kind of nerdy about obstacle course racing, Okay, So 34 00:01:55,720 --> 00:02:00,080 Speaker 3: I'm one of those guys who does. I've done a 35 00:02:00,280 --> 00:02:05,080 Speaker 3: half dozen I think Spartan races and a couple of 36 00:02:05,200 --> 00:02:08,480 Speaker 3: other couple of other races kind of like that. So 37 00:02:08,560 --> 00:02:14,440 Speaker 3: I'm the guy who pays money to crawl through mud, 38 00:02:14,520 --> 00:02:19,560 Speaker 3: under bug wire and carry giant buckets uphills and stuff 39 00:02:19,639 --> 00:02:22,040 Speaker 3: for some reason. But I love it, and it's a 40 00:02:22,120 --> 00:02:22,640 Speaker 3: lot of fun. 41 00:02:22,880 --> 00:02:26,680 Speaker 2: Electric shock therapy that you've participated in, And do they 42 00:02:26,680 --> 00:02:28,360 Speaker 2: have like the live wires hanging out or is that 43 00:02:28,440 --> 00:02:30,400 Speaker 2: maybe something that they decided to rule. 44 00:02:30,240 --> 00:02:31,919 Speaker 1: Out because of the liability. 45 00:02:31,960 --> 00:02:35,960 Speaker 3: Perhaps no electric shock, no no beatings or anything like that, 46 00:02:36,080 --> 00:02:38,880 Speaker 3: but still it's it's a lot of work. 47 00:02:39,200 --> 00:02:41,280 Speaker 1: Nice, couldn't you have just joined the Marines and maybe 48 00:02:41,560 --> 00:02:43,359 Speaker 1: had a similar experience but gotten paid for it. 49 00:02:43,560 --> 00:02:46,080 Speaker 3: Oh? Man, I have some folks in my family who 50 00:02:46,120 --> 00:02:48,320 Speaker 3: would have been very very happy if I had done that, 51 00:02:48,440 --> 00:02:50,640 Speaker 3: But not in the cards for me. 52 00:02:50,960 --> 00:02:51,200 Speaker 1: Nice. 53 00:02:51,200 --> 00:02:53,720 Speaker 2: Well, maybe a tough mutter or a Spartan races in 54 00:02:53,720 --> 00:02:56,120 Speaker 2: the cards for us. Joel Matt Joel and I are 55 00:02:56,120 --> 00:02:57,760 Speaker 2: both signed up to run the Peach Tree, which is 56 00:02:57,760 --> 00:02:59,760 Speaker 2: a ten k, which is obviously nothing compared to it. 57 00:02:59,680 --> 00:03:03,239 Speaker 1: It is that to mention it that you're. 58 00:03:03,000 --> 00:03:05,160 Speaker 2: Doing, but pretty old for you in particular. Man, this 59 00:03:05,240 --> 00:03:07,519 Speaker 2: is like you're I don't know. It's the first more 60 00:03:07,520 --> 00:03:09,799 Speaker 2: serious race for you, so I think it'll It will 61 00:03:09,840 --> 00:03:12,080 Speaker 2: be a ton of fun. It's good to physically challenge yourself. 62 00:03:12,080 --> 00:03:14,320 Speaker 1: It rains a lot. Hey, it might involve mud. We'll see, 63 00:03:14,240 --> 00:03:14,920 Speaker 1: that's true. 64 00:03:15,360 --> 00:03:15,800 Speaker 2: There you go. 65 00:03:15,960 --> 00:03:19,200 Speaker 3: And and for me it helps because I'm somebody who 66 00:03:20,120 --> 00:03:22,639 Speaker 3: like I, I like to stay active and all that, 67 00:03:22,840 --> 00:03:25,320 Speaker 3: but I also can get lazy if I don't have 68 00:03:25,480 --> 00:03:29,680 Speaker 3: goals that I'm pushing towards and and you learn pretty 69 00:03:29,760 --> 00:03:33,040 Speaker 3: quick when you're doing a spartan race or a tough 70 00:03:33,160 --> 00:03:36,560 Speaker 3: mutter that if you haven't prepared it all, it's gonna 71 00:03:36,640 --> 00:03:40,280 Speaker 3: it's gonna be a long day. And so knowing that 72 00:03:40,360 --> 00:03:43,280 Speaker 3: I have one of those a few months out or whatever, 73 00:03:43,320 --> 00:03:44,560 Speaker 3: it can be really motivating. 74 00:03:44,680 --> 00:03:45,080 Speaker 2: I love it. 75 00:03:45,120 --> 00:03:46,800 Speaker 1: I get that caused you to get after it. 76 00:03:47,320 --> 00:03:50,480 Speaker 2: Matt. Let's uh, let's talk about your book, because it 77 00:03:50,520 --> 00:03:52,960 Speaker 2: starts with a simple premise, which is that we have 78 00:03:53,400 --> 00:03:56,920 Speaker 2: more control over over our finances than we think. But 79 00:03:57,000 --> 00:04:00,240 Speaker 2: that being said, we've all experienced inflation, can't control that 80 00:04:01,320 --> 00:04:04,640 Speaker 2: rapidly rising home prices. We're talking about out of control 81 00:04:04,720 --> 00:04:06,880 Speaker 2: government spending as well. There's nothing that we can do 82 00:04:06,920 --> 00:04:09,400 Speaker 2: about any of those. But you still say that there's 83 00:04:09,440 --> 00:04:13,760 Speaker 2: more to our personal finances than what is happening outside 84 00:04:13,800 --> 00:04:15,400 Speaker 2: of us. Can you kind of explain the premise and 85 00:04:15,400 --> 00:04:16,200 Speaker 2: make an argument for that. 86 00:04:16,640 --> 00:04:19,880 Speaker 3: Yeah. Absolutely, It's something that I've said over and over 87 00:04:19,920 --> 00:04:23,640 Speaker 3: again for years at lending Tree and in previous jobs. 88 00:04:23,920 --> 00:04:28,360 Speaker 3: And basically, the idea is that you have way more money, 89 00:04:28,400 --> 00:04:32,440 Speaker 3: way more power over your money than you realize. And 90 00:04:33,160 --> 00:04:37,440 Speaker 3: that's true whether you're talking about asking for a lower 91 00:04:37,480 --> 00:04:40,559 Speaker 3: interest rate on a credit card, lowering your medical bill, 92 00:04:40,800 --> 00:04:45,240 Speaker 3: talking to your elderly parents about money, or splitting the 93 00:04:45,279 --> 00:04:47,880 Speaker 3: bill at a group dinner without getting stuck paid two 94 00:04:48,040 --> 00:04:52,920 Speaker 3: thirds of it. And it's just something that you need 95 00:04:52,960 --> 00:04:55,720 Speaker 3: to be aware of and that you need to be 96 00:04:56,560 --> 00:04:59,920 Speaker 3: willing to take some action and be a little bit vulnerable, 97 00:05:00,120 --> 00:05:04,200 Speaker 3: and especially when it comes to businesses. Really the idea 98 00:05:04,279 --> 00:05:09,080 Speaker 3: behind it all is the power comes from the idea 99 00:05:09,279 --> 00:05:14,040 Speaker 3: of business is viewing you in terms of your lifetime value, 100 00:05:14,360 --> 00:05:18,600 Speaker 3: so meaning that if the longer you stick around as 101 00:05:18,600 --> 00:05:21,440 Speaker 3: a customer, the more money a business is going to 102 00:05:21,520 --> 00:05:26,080 Speaker 3: make off of you. Thus it is worth their money 103 00:05:26,640 --> 00:05:30,200 Speaker 3: to keep you around and do things it keep you happy. 104 00:05:30,320 --> 00:05:33,039 Speaker 3: So if they waive a forty dollars credit card late 105 00:05:33,080 --> 00:05:36,880 Speaker 3: fee and it keeps you happy and has you spending 106 00:05:36,920 --> 00:05:39,560 Speaker 3: on that card for years and years to come, it's 107 00:05:39,600 --> 00:05:43,240 Speaker 3: a complete no brainer for them. And same thing with 108 00:05:43,320 --> 00:05:46,240 Speaker 3: like logo t shirts at gyms and that sort of stuff. 109 00:05:46,400 --> 00:05:50,560 Speaker 3: So once you kind of once you kind of understand 110 00:05:50,600 --> 00:05:54,800 Speaker 3: that idea, it can change your mindset to where you 111 00:05:55,200 --> 00:05:57,640 Speaker 3: feel like you're coming at it from a position of 112 00:05:57,720 --> 00:06:00,800 Speaker 3: power rather than kind of bended me. 113 00:06:01,680 --> 00:06:04,880 Speaker 1: Gotcha, So you're kind of that that's why they're willing 114 00:06:04,920 --> 00:06:06,880 Speaker 1: to offer us discounts. I guess if you're specifically talking 115 00:06:06,880 --> 00:06:09,840 Speaker 1: about a retailer, it's because, hey, they know they might 116 00:06:09,880 --> 00:06:12,040 Speaker 1: take it on the chin this one time, but it's 117 00:06:12,080 --> 00:06:14,440 Speaker 1: in order to keep you happy, to keep you coming back, 118 00:06:14,839 --> 00:06:17,239 Speaker 1: because they know they've got a bunch of future sales 119 00:06:17,240 --> 00:06:18,960 Speaker 1: lined up with you if they can keep you happy. 120 00:06:19,000 --> 00:06:22,360 Speaker 3: Now. Yeah, that's really what it gets down to in 121 00:06:22,400 --> 00:06:26,120 Speaker 3: a lot of ways, And in my job at lending Tree, 122 00:06:26,200 --> 00:06:29,440 Speaker 3: I talk about it a lot with specifically with banks 123 00:06:29,480 --> 00:06:34,600 Speaker 3: in particular, because banks want you to stick around because, 124 00:06:34,760 --> 00:06:38,320 Speaker 3: for one, if even if you have a credit card 125 00:06:38,360 --> 00:06:41,120 Speaker 3: and you spend on it but you never carry a 126 00:06:41,200 --> 00:06:44,240 Speaker 3: balance and never pay any interest, banks still make money 127 00:06:44,240 --> 00:06:48,000 Speaker 3: off of you spending. And they also know that they 128 00:06:48,080 --> 00:06:51,600 Speaker 3: can upsell to you. If you have a credit card 129 00:06:51,720 --> 00:06:54,880 Speaker 3: there maybe they can get you a personal loan or 130 00:06:54,920 --> 00:06:58,760 Speaker 3: an auto loan or something down the line. Or when 131 00:06:58,800 --> 00:07:04,000 Speaker 3: you have kids, maybe maybe you make that kid an 132 00:07:04,040 --> 00:07:07,800 Speaker 3: authorized user on a card, or there's a million different 133 00:07:07,839 --> 00:07:11,480 Speaker 3: ways that it can happen. And it really is all 134 00:07:11,560 --> 00:07:17,240 Speaker 3: about understanding that you are valuable and you matter, so 135 00:07:17,400 --> 00:07:20,880 Speaker 3: you can kind of flex a little bit of that 136 00:07:21,160 --> 00:07:23,880 Speaker 3: power and use it to use it to help you 137 00:07:24,080 --> 00:07:24,960 Speaker 3: save a little money. 138 00:07:25,040 --> 00:07:28,840 Speaker 2: Okay, let's talk about the problem of like more rays, perhaps, Matt, 139 00:07:28,880 --> 00:07:31,640 Speaker 2: because we talk about asking for a discount pretty regularly 140 00:07:31,720 --> 00:07:35,000 Speaker 2: on the show, but it's a very underrated thing to do. 141 00:07:35,800 --> 00:07:39,240 Speaker 2: Why is it that you think some of you folks 142 00:07:39,320 --> 00:07:42,640 Speaker 2: just fail to attempt asking for a discount. 143 00:07:43,160 --> 00:07:47,160 Speaker 3: Well, there's a million reasons, but two of the biggest 144 00:07:47,360 --> 00:07:49,680 Speaker 3: are simply that they just don't know that you can 145 00:07:49,720 --> 00:07:52,920 Speaker 3: do it. So awareness, yeah, yeah, and then also just 146 00:07:52,960 --> 00:07:56,600 Speaker 3: the fact that it's scary, and like, I'm somebody who 147 00:07:56,760 --> 00:08:00,800 Speaker 3: talks on camera and on podcasts for for a living, 148 00:08:01,080 --> 00:08:03,360 Speaker 3: and I don't like raising my hand in a group 149 00:08:03,720 --> 00:08:07,040 Speaker 3: full of people or speaking up or advocating for myself. 150 00:08:07,120 --> 00:08:11,160 Speaker 3: I'm not that great at it. And so the average person, 151 00:08:12,320 --> 00:08:15,800 Speaker 3: it's it's a nerve racking thing. And even when you 152 00:08:16,000 --> 00:08:18,720 Speaker 3: may know that you have a really good chance to 153 00:08:18,920 --> 00:08:24,280 Speaker 3: get your way, it's still nerve wracking putting yourself out 154 00:08:24,320 --> 00:08:29,800 Speaker 3: there and risking rejection and risking being told no. So 155 00:08:30,520 --> 00:08:33,400 Speaker 3: it's it takes a lot for people to do it. 156 00:08:33,400 --> 00:08:35,319 Speaker 3: And I talk about in the book, it's like, we 157 00:08:35,679 --> 00:08:39,880 Speaker 3: don't shame people for not doing these things. We try 158 00:08:39,880 --> 00:08:44,160 Speaker 3: and help them feel more comfortable and feel emboldened to 159 00:08:44,360 --> 00:08:47,000 Speaker 3: take those steps because it can make a difference. 160 00:08:47,280 --> 00:08:49,160 Speaker 1: I'm the kind of guy who if I order a 161 00:08:49,160 --> 00:08:52,199 Speaker 1: stake medium and it comes like even if it's like 162 00:08:52,240 --> 00:08:54,199 Speaker 1: well done, I have a hard time sending it back. 163 00:08:54,240 --> 00:08:56,320 Speaker 1: It just feels like disrespectful, right, and I do. Yeah. 164 00:08:56,320 --> 00:08:58,959 Speaker 1: I think that's like the maybe feeling some people get 165 00:08:59,000 --> 00:09:01,280 Speaker 1: too sometimes w comes to asking for a discount, is 166 00:09:01,280 --> 00:09:03,440 Speaker 1: they're like, I don't want to I don't want to 167 00:09:03,440 --> 00:09:06,160 Speaker 1: feel like I'm disrespecting the business owner. Can you talk 168 00:09:06,200 --> 00:09:08,800 Speaker 1: about the difference between maybe asking a big corporation for 169 00:09:08,800 --> 00:09:12,719 Speaker 1: a discount versus pestering a small business owner, Like, is 170 00:09:13,000 --> 00:09:14,920 Speaker 1: there a different approach that people need to take, Like 171 00:09:14,960 --> 00:09:17,600 Speaker 1: if I'm if I'm talking to Walmart or Amazon, should 172 00:09:17,600 --> 00:09:20,440 Speaker 1: I be doing something differently than I'm doing with like 173 00:09:20,480 --> 00:09:22,720 Speaker 1: somebody who owns a boutique shop down the street. 174 00:09:23,080 --> 00:09:27,200 Speaker 3: Short answer is yes, And you may even there are 175 00:09:27,240 --> 00:09:30,720 Speaker 3: people who I've spoke with spoke with one hundred plus 176 00:09:30,760 --> 00:09:32,600 Speaker 3: people for the book, and there are plenty of people 177 00:09:32,640 --> 00:09:35,760 Speaker 3: who I talked to who said, I don't even negotiate 178 00:09:35,920 --> 00:09:41,200 Speaker 3: with small businesses because I understand the hustle and I 179 00:09:41,280 --> 00:09:46,160 Speaker 3: understand how tight the margins are. And there's other things 180 00:09:46,320 --> 00:09:50,359 Speaker 3: like that for you know, artists or you know things 181 00:09:50,520 --> 00:09:54,920 Speaker 3: like that, where you're just like, I'm going to respect 182 00:09:55,000 --> 00:09:58,480 Speaker 3: that person and honor the work that they've put in 183 00:09:58,559 --> 00:10:03,960 Speaker 3: by not negotiating with them, whereas with Amazon and Chase 184 00:10:04,200 --> 00:10:07,600 Speaker 3: in places like that, going at it like a like 185 00:10:07,640 --> 00:10:11,240 Speaker 3: a shark and a feeding frenzy. So so, but there 186 00:10:11,440 --> 00:10:14,959 Speaker 3: is a difference, for sure, and especially when you're talking 187 00:10:15,000 --> 00:10:18,880 Speaker 3: about a small business, it really is about kind of 188 00:10:18,920 --> 00:10:24,359 Speaker 3: being as close to the decision maker as you possibly 189 00:10:24,480 --> 00:10:28,400 Speaker 3: can when you are when you're doing the negotiating. So 190 00:10:29,880 --> 00:10:34,800 Speaker 3: like that's why things like a small boutique clothing store 191 00:10:34,920 --> 00:10:37,080 Speaker 3: where one of the people in the store might be 192 00:10:37,160 --> 00:10:41,200 Speaker 3: the owner, or in an independent pharmacy places like that, 193 00:10:41,640 --> 00:10:46,040 Speaker 3: the closer you can get to talking to the owner 194 00:10:46,280 --> 00:10:49,560 Speaker 3: or the manager or somebody who is in a position 195 00:10:49,679 --> 00:10:52,920 Speaker 3: of decision making, the easier it is. 196 00:10:53,400 --> 00:10:55,800 Speaker 2: But doesn't that also make it harder to actually ask 197 00:10:55,800 --> 00:10:58,160 Speaker 2: for the discout because like it's I guess it's easier 198 00:10:58,200 --> 00:11:00,440 Speaker 2: for me to reach out to or say something to 199 00:11:00,720 --> 00:11:04,120 Speaker 2: a company that's larger where there's a manager, but something 200 00:11:04,160 --> 00:11:06,720 Speaker 2: about talking to an owner of a smaller business like 201 00:11:06,760 --> 00:11:09,680 Speaker 2: you said, like for instance, of a boutique. That's where 202 00:11:09,800 --> 00:11:11,600 Speaker 2: things start to get a little bit dicey, because I 203 00:11:11,640 --> 00:11:14,880 Speaker 2: know that that is the person that controls, you know, 204 00:11:14,920 --> 00:11:17,200 Speaker 2: the outcome of what it is that I'm requesting. But 205 00:11:17,480 --> 00:11:21,360 Speaker 2: also that's the most honestly difficult request to make of 206 00:11:21,400 --> 00:11:24,199 Speaker 2: the actual owner who's poured their sweat and tears, who's 207 00:11:24,520 --> 00:11:26,680 Speaker 2: put their own personal dreams on hold in order to 208 00:11:26,679 --> 00:11:28,640 Speaker 2: provide for their family in this way, Like, how do 209 00:11:28,679 --> 00:11:31,120 Speaker 2: you kind of square how do you sort of write 210 00:11:31,120 --> 00:11:34,400 Speaker 2: the two goals here that you're trying to see to fruition. 211 00:11:34,760 --> 00:11:37,280 Speaker 3: Well, I think I think some of it is just 212 00:11:37,400 --> 00:11:42,360 Speaker 3: being respectful, and you know, there's a difference between going 213 00:11:42,400 --> 00:11:46,840 Speaker 3: in and asking for a little bit of a discount 214 00:11:47,000 --> 00:11:50,280 Speaker 3: and asking for like fifty percent off. There are also 215 00:11:50,400 --> 00:11:52,760 Speaker 3: things that you can do to kind of make it 216 00:11:52,800 --> 00:11:54,960 Speaker 3: a little bit of a win win for a small 217 00:11:55,000 --> 00:11:59,719 Speaker 3: business where you can say, like I mean, we've all 218 00:11:59,760 --> 00:12:02,600 Speaker 3: been to you know, restaurants and that sort of thing 219 00:12:02,720 --> 00:12:07,240 Speaker 3: where somebody's just getting started and they ask you to 220 00:12:08,080 --> 00:12:11,240 Speaker 3: leave a review and Yelp or wherever else the case 221 00:12:11,320 --> 00:12:13,960 Speaker 3: might be. But you can do things like that where 222 00:12:15,040 --> 00:12:17,800 Speaker 3: helping them build some word of mouth by talking about 223 00:12:17,800 --> 00:12:21,680 Speaker 3: it through social media, that sort of thing. Those sorts 224 00:12:21,679 --> 00:12:25,240 Speaker 3: of things are things that you can do that can 225 00:12:25,800 --> 00:12:29,040 Speaker 3: make everybody happy and you're getting a little bit of 226 00:12:29,040 --> 00:12:33,560 Speaker 3: a discount and you're helping this small struggling business spread 227 00:12:33,600 --> 00:12:33,960 Speaker 3: the word. 228 00:12:34,400 --> 00:12:35,880 Speaker 1: So you mentioned that you talk to a bunch of people. 229 00:12:35,920 --> 00:12:38,760 Speaker 1: You interviewed a bunch of folks about how they're able 230 00:12:38,760 --> 00:12:41,520 Speaker 1: to be kind of successful when it comes to asking 231 00:12:41,559 --> 00:12:44,040 Speaker 1: the right questions in order to get a discount. Having 232 00:12:44,080 --> 00:12:47,040 Speaker 1: those conversations, what were some of the most common factors 233 00:12:47,080 --> 00:12:51,400 Speaker 1: for success that you found. What approach and tactics were 234 00:12:51,440 --> 00:12:55,280 Speaker 1: they taking that seemed like they worked the best. 235 00:12:55,040 --> 00:12:58,880 Speaker 3: Well of the One of the best things that you 236 00:12:58,920 --> 00:13:01,280 Speaker 3: can do, and one of the things people talked about 237 00:13:01,640 --> 00:13:07,040 Speaker 3: is role playing. So if you're going to ask for 238 00:13:07,080 --> 00:13:10,520 Speaker 3: a lower interest rate on a credit card, get with 239 00:13:10,800 --> 00:13:15,800 Speaker 3: a trusted friend or relative and literally kind of practice 240 00:13:16,440 --> 00:13:20,200 Speaker 3: what that conversation might sound like. You know, you do 241 00:13:20,280 --> 00:13:22,920 Speaker 3: it a few times where the first time everything goes 242 00:13:22,960 --> 00:13:27,320 Speaker 3: perfectly smoothly. The second time maybe you, maybe you have 243 00:13:27,440 --> 00:13:30,400 Speaker 3: your friend throw a little bit of a weird question 244 00:13:30,520 --> 00:13:32,960 Speaker 3: at you or push you back a little bit, and 245 00:13:33,000 --> 00:13:36,240 Speaker 3: then the third time let the person really hammer you 246 00:13:36,280 --> 00:13:39,360 Speaker 3: and make it difficult on you. And you know it's 247 00:13:39,440 --> 00:13:43,720 Speaker 3: it's the idea that you know, coaches talk about making 248 00:13:43,760 --> 00:13:47,520 Speaker 3: the practice more difficult than the game, and there's there's 249 00:13:47,559 --> 00:13:51,360 Speaker 3: something to be said for taking the time to practice. 250 00:13:51,400 --> 00:13:55,120 Speaker 3: You obviously can't predict everything that somebody is going to 251 00:13:55,200 --> 00:13:59,520 Speaker 3: throw your way, but even just having that little dry 252 00:13:59,679 --> 00:14:03,439 Speaker 3: run of that conversation can help you feel a little 253 00:14:03,440 --> 00:14:04,320 Speaker 3: bit more confident. 254 00:14:04,800 --> 00:14:05,320 Speaker 1: I believe it. 255 00:14:05,440 --> 00:14:09,400 Speaker 2: Yeah, Okay, talk about the medium of like the form 256 00:14:09,480 --> 00:14:12,200 Speaker 2: of communication that you're using when you are, say, asking 257 00:14:12,240 --> 00:14:15,840 Speaker 2: for a discount, Because obviously, at least for me, the 258 00:14:15,880 --> 00:14:18,360 Speaker 2: ability to hop on like with an online chat and 259 00:14:18,400 --> 00:14:21,800 Speaker 2: be like, hey, mess my payment, how about we waive 260 00:14:21,880 --> 00:14:24,760 Speaker 2: that late fee? Never done that before, promise I'll never 261 00:14:24,840 --> 00:14:26,760 Speaker 2: do it again. That's really easy for me to do. 262 00:14:27,080 --> 00:14:30,280 Speaker 2: But simultaneously, I got to think that oftentimes those less 263 00:14:30,360 --> 00:14:34,280 Speaker 2: personal forms of communication might be less impactful. 264 00:14:34,320 --> 00:14:36,480 Speaker 1: Can you talk about that for a second for sure? 265 00:14:36,600 --> 00:14:40,880 Speaker 3: Yeah, And there are definitely cases where you can just 266 00:14:41,040 --> 00:14:43,480 Speaker 3: go in through a chatbot or stuff like that. If 267 00:14:43,520 --> 00:14:47,000 Speaker 3: it's a really straightforward thing that probably a million people 268 00:14:47,040 --> 00:14:49,880 Speaker 3: ask for, that you might be able to make it work. 269 00:14:49,920 --> 00:14:54,040 Speaker 3: But one of the kind of fundamental underpinnings of the 270 00:14:54,080 --> 00:14:58,960 Speaker 3: book is the importance of kind of making that connection 271 00:14:59,600 --> 00:15:03,160 Speaker 3: and have that rapport with that person who you're talking to. 272 00:15:03,960 --> 00:15:07,800 Speaker 3: And the best way to do that is either face 273 00:15:07,880 --> 00:15:13,000 Speaker 3: to face or over the phone, which is a completely 274 00:15:13,080 --> 00:15:16,600 Speaker 3: understand as a decidedly old school way of doing things, 275 00:15:16,880 --> 00:15:21,160 Speaker 3: and companies seem like they're making it more and more 276 00:15:21,160 --> 00:15:24,840 Speaker 3: difficult by the day to actually connect with anybody over 277 00:15:24,880 --> 00:15:28,560 Speaker 3: the phone. But if you can do that, and you 278 00:15:28,640 --> 00:15:32,720 Speaker 3: can speak with that person and tell them your story, 279 00:15:32,760 --> 00:15:35,440 Speaker 3: and even just if it's like a little bit of 280 00:15:35,600 --> 00:15:39,080 Speaker 3: chit chat or whatever the case might be with that person, 281 00:15:39,920 --> 00:15:43,800 Speaker 3: having that connection with that real person can make a difference, 282 00:15:43,840 --> 00:15:45,200 Speaker 3: because I mean, all you have to do is go 283 00:15:45,280 --> 00:15:49,160 Speaker 3: on social media for three seconds to see that. People 284 00:15:50,040 --> 00:15:54,760 Speaker 3: often feel way more emboldened when they are just writing 285 00:15:54,960 --> 00:16:00,080 Speaker 3: out into nothingness, as it put, and are willing to 286 00:16:00,080 --> 00:16:02,760 Speaker 3: say things that they would never say to somebody's face 287 00:16:03,000 --> 00:16:06,960 Speaker 3: or over the phone. So that's it's an old school 288 00:16:07,040 --> 00:16:11,080 Speaker 3: concept and I totally get that. But part of this 289 00:16:11,120 --> 00:16:13,640 Speaker 3: book is about the power of the phone call and 290 00:16:13,680 --> 00:16:15,640 Speaker 3: the power of the face to face conversation. 291 00:16:16,120 --> 00:16:18,640 Speaker 1: All right, how important and how powerful is it to 292 00:16:18,880 --> 00:16:21,360 Speaker 1: be able to walk away completely if you don't get 293 00:16:21,360 --> 00:16:24,560 Speaker 1: the price or the terms you want. And sometimes I 294 00:16:24,560 --> 00:16:27,440 Speaker 1: think we're negotiating or we're haggling for something, even though 295 00:16:27,480 --> 00:16:31,400 Speaker 1: it's not necessarily a common feature in American life, whereas 296 00:16:31,440 --> 00:16:33,800 Speaker 1: it is in other cultures. We might haggle for something 297 00:16:34,240 --> 00:16:37,800 Speaker 1: and then realize that we could have just easily gotten 298 00:16:37,800 --> 00:16:40,680 Speaker 1: it cheap or somewhere else. So maybe we're haggling and 299 00:16:40,720 --> 00:16:43,440 Speaker 1: wasting our time I guess in haggling. So yeah, talk 300 00:16:43,440 --> 00:16:46,560 Speaker 1: to me about like searching for prices or you know, 301 00:16:46,600 --> 00:16:50,000 Speaker 1: independently before you start to negotiate, or maybe like knowing 302 00:16:50,200 --> 00:16:54,720 Speaker 1: the market before you start that negotiation process. And then, yeah, 303 00:16:55,200 --> 00:16:56,880 Speaker 1: how powerful can it be just to walk away? 304 00:16:57,600 --> 00:17:01,320 Speaker 3: Enormously powerful? I mean you have to understand what the 305 00:17:01,400 --> 00:17:04,920 Speaker 3: risks are of walking away, and they can be very 306 00:17:04,920 --> 00:17:08,080 Speaker 3: different from one thing to another. But you always think 307 00:17:08,200 --> 00:17:12,399 Speaker 3: about being in a car dealership and the car dealer 308 00:17:12,480 --> 00:17:15,439 Speaker 3: says it's my final offer, and then you walk away 309 00:17:15,680 --> 00:17:18,000 Speaker 3: and the person comes chasing after you out the door 310 00:17:18,080 --> 00:17:20,679 Speaker 3: going wait, wait, no, we have one other thing. And 311 00:17:21,800 --> 00:17:26,720 Speaker 3: that doesn't just happen in car dealerships. It happens all 312 00:17:26,760 --> 00:17:31,359 Speaker 3: over the place. And if you are willing to walk away, 313 00:17:32,240 --> 00:17:37,200 Speaker 3: then it can help you. And I mean that's even 314 00:17:37,280 --> 00:17:42,400 Speaker 3: true where if you if you call your cable company 315 00:17:42,480 --> 00:17:46,400 Speaker 3: or your cell phone provider or places like that and 316 00:17:46,560 --> 00:17:50,600 Speaker 3: you cancel or you bring up canceling, they may follow 317 00:17:50,680 --> 00:17:53,679 Speaker 3: up with an email saying we want you back, that 318 00:17:53,960 --> 00:17:57,200 Speaker 3: sort of thing. So there is a lot of power 319 00:17:57,240 --> 00:18:02,920 Speaker 3: because again, these companies know that when you are their customer, 320 00:18:03,560 --> 00:18:06,480 Speaker 3: they make money off of you and they want you 321 00:18:06,560 --> 00:18:10,280 Speaker 3: to stick around. So that's a lot of where your 322 00:18:10,280 --> 00:18:11,120 Speaker 3: power comes from. 323 00:18:11,480 --> 00:18:14,600 Speaker 1: Okay, so when you're talking about, like speak region a company, 324 00:18:14,720 --> 00:18:16,439 Speaker 1: Let's say it's your celf phone provider. Let's say it's 325 00:18:16,440 --> 00:18:21,280 Speaker 1: your internet provider. Whoever, I've always heard the customer retention department, like, 326 00:18:21,320 --> 00:18:23,280 Speaker 1: those are the people that you get to. Those are 327 00:18:23,280 --> 00:18:25,080 Speaker 1: the people who have a little more leeway. You get 328 00:18:25,080 --> 00:18:28,040 Speaker 1: the regular person in the general customer service department, and 329 00:18:28,080 --> 00:18:30,600 Speaker 1: they might shut you down. But then maybe you say, 330 00:18:30,760 --> 00:18:32,720 Speaker 1: all right, I'm thinking about canceling, and that's what they'll 331 00:18:32,720 --> 00:18:35,480 Speaker 1: transfer you to the customer retention department. How do you 332 00:18:35,560 --> 00:18:37,359 Speaker 1: know you're at the right place, You're speaking of the 333 00:18:37,440 --> 00:18:39,040 Speaker 1: right people who then have the power to do something 334 00:18:39,040 --> 00:18:41,720 Speaker 1: because you might have asked, you might have tried to negotiate, 335 00:18:42,000 --> 00:18:44,480 Speaker 1: and you're just talking to the wrong person, and so 336 00:18:44,560 --> 00:18:46,320 Speaker 1: you end up canceling when you could have gotten a 337 00:18:46,359 --> 00:18:48,760 Speaker 1: better deal if you had been talking to somebody else. 338 00:18:48,960 --> 00:18:51,960 Speaker 3: Yeah, who you talk to really matters, And yes, the 339 00:18:52,000 --> 00:18:58,120 Speaker 3: customer retention department or some other terminology along those lines 340 00:18:58,560 --> 00:19:00,439 Speaker 3: is a good thing to ask for, or if you 341 00:19:00,480 --> 00:19:03,200 Speaker 3: feel like you're getting some if you're not getting anywhere. 342 00:19:03,800 --> 00:19:07,879 Speaker 3: And that's another thing that can make people feel better 343 00:19:07,960 --> 00:19:11,960 Speaker 3: about making these calls is that companies expect them and 344 00:19:12,760 --> 00:19:16,960 Speaker 3: they train their employees to handle them. And chances are, 345 00:19:17,000 --> 00:19:20,240 Speaker 3: when you're making that call, you're probably not bringing anything 346 00:19:20,440 --> 00:19:25,680 Speaker 3: anybody hasn't thrown at that person ten times before. So 347 00:19:26,080 --> 00:19:30,280 Speaker 3: sure you're not going out of bounds, you're not overstepping 348 00:19:30,280 --> 00:19:37,200 Speaker 3: your bounds or whatever. People companies expect negotiation, expect pushback, 349 00:19:38,080 --> 00:19:41,399 Speaker 3: at least to some degree, and so it's important that 350 00:19:41,440 --> 00:19:42,720 Speaker 3: people understand. 351 00:19:42,320 --> 00:19:44,080 Speaker 1: That nice awesome so far. 352 00:19:44,160 --> 00:19:47,000 Speaker 2: Mask given some anecdotes as to where it is that 353 00:19:47,040 --> 00:19:49,880 Speaker 2: we can ask the right questions. But after the break, 354 00:19:49,880 --> 00:19:53,000 Speaker 2: we're going to dive into some specific industries where we 355 00:19:53,080 --> 00:19:54,880 Speaker 2: spend a lot of money. There's a lot of money 356 00:19:54,880 --> 00:19:57,400 Speaker 2: that we're hemorrhaging that we want to be able to 357 00:19:57,520 --> 00:20:00,280 Speaker 2: inform and encourage listeners to hang on to get to 358 00:20:00,280 --> 00:20:10,160 Speaker 2: all of that and more. Right after the break. 359 00:20:10,200 --> 00:20:12,000 Speaker 1: Or we're back from the break, we're still talking with 360 00:20:12,080 --> 00:20:14,320 Speaker 1: Matt Schultz. We're talking about asking the right questions so 361 00:20:14,400 --> 00:20:17,280 Speaker 1: you can save more money, and how you have more 362 00:20:17,320 --> 00:20:20,600 Speaker 1: control than you think over what you pay for things. Matt, 363 00:20:20,680 --> 00:20:24,200 Speaker 1: let's get into some the specific areas and the specific 364 00:20:24,280 --> 00:20:27,360 Speaker 1: questions to ask and the specific things to push back on. 365 00:20:28,440 --> 00:20:29,919 Speaker 1: In the book, you start off by talking about how 366 00:20:29,960 --> 00:20:33,159 Speaker 1: to negotiate credit and debt terms. And you say that 367 00:20:33,440 --> 00:20:36,080 Speaker 1: credit card interest rates, for example, obviously they've been rising 368 00:20:36,160 --> 00:20:38,480 Speaker 1: quickly for somebody out there with like ten thousand bucks 369 00:20:38,520 --> 00:20:41,560 Speaker 1: in credit card debt, that rapid rise and interest rates 370 00:20:41,560 --> 00:20:44,240 Speaker 1: that can be costly. But and you mentioned this actually 371 00:20:44,440 --> 00:20:47,720 Speaker 1: just a minute ago, but that interest rates on credit 372 00:20:47,720 --> 00:20:50,880 Speaker 1: card debt are negotiable. That's not something people usually think 373 00:20:50,880 --> 00:20:52,439 Speaker 1: to negotiate. They think of that as the thing the 374 00:20:52,520 --> 00:20:55,400 Speaker 1: terms that the bank sets, and then hey, I'm just 375 00:20:55,560 --> 00:20:57,800 Speaker 1: getting bludgeoned over the head with it. How do you 376 00:20:57,800 --> 00:20:59,200 Speaker 1: actually go about negotiating that? 377 00:20:59,760 --> 00:21:04,399 Speaker 3: You definitely can, And frankly, that idea of negotiating credit 378 00:21:04,400 --> 00:21:08,639 Speaker 3: card interest rates was the impetus behind the book because 379 00:21:09,119 --> 00:21:12,639 Speaker 3: in my job at lending Tree, I've talked about the 380 00:21:12,680 --> 00:21:17,600 Speaker 3: fact that's seventy six percent or roughly around their percent 381 00:21:17,680 --> 00:21:21,080 Speaker 3: of folks who ask for a lower interest rate on 382 00:21:21,119 --> 00:21:24,720 Speaker 3: their credit card get one. And I can't tell you 383 00:21:24,800 --> 00:21:27,760 Speaker 3: how many interviews I've done over the years where people 384 00:21:27,760 --> 00:21:30,600 Speaker 3: are like, oh my god, really, I had no idea. 385 00:21:30,640 --> 00:21:35,520 Speaker 3: Why don't people talk about that more? And after so 386 00:21:35,720 --> 00:21:39,320 Speaker 3: much time of getting that type of reaction, I was like, Okay, 387 00:21:39,400 --> 00:21:41,960 Speaker 3: I've got something here I need to go. I dive 388 00:21:41,960 --> 00:21:45,199 Speaker 3: a little bit deeper in and what you need to 389 00:21:45,280 --> 00:21:50,000 Speaker 3: do to get that lower rate is, first of all, 390 00:21:50,960 --> 00:21:54,080 Speaker 3: have a basic idea of what type of credit you have, 391 00:21:54,440 --> 00:21:57,359 Speaker 3: because if you have a five fifty credit score and 392 00:21:57,400 --> 00:22:00,320 Speaker 3: you ask for the lower lowest interest rate available, you're 393 00:22:00,359 --> 00:22:02,680 Speaker 3: not going to get it. So it can at least 394 00:22:02,760 --> 00:22:05,600 Speaker 3: help you kind of frame things that way, and then 395 00:22:06,720 --> 00:22:10,879 Speaker 3: from there you go about looking for other offers that 396 00:22:10,960 --> 00:22:14,040 Speaker 3: you might be qualified for, whether it's from a site 397 00:22:14,080 --> 00:22:18,439 Speaker 3: like lending Tree, or from the bank that you have 398 00:22:18,560 --> 00:22:21,640 Speaker 3: your checking and savings accounts with, or something that came 399 00:22:21,680 --> 00:22:24,800 Speaker 3: in your snail mail or whatever. And then you look 400 00:22:24,840 --> 00:22:27,480 Speaker 3: at that and you say, well, okay, I'm going to 401 00:22:27,560 --> 00:22:31,240 Speaker 3: call my bank and say I've had your card for 402 00:22:31,280 --> 00:22:34,479 Speaker 3: a couple of years, I've never missed a payment. I 403 00:22:34,600 --> 00:22:37,399 Speaker 3: like the benefits of it, But I have a twenty 404 00:22:37,440 --> 00:22:40,000 Speaker 3: seven percent interest rate and I've just been offered a 405 00:22:40,200 --> 00:22:43,640 Speaker 3: card with a twenty one percent interest rate? Is there 406 00:22:43,640 --> 00:22:48,720 Speaker 3: anything that you can do to match that? And your 407 00:22:48,720 --> 00:22:52,560 Speaker 3: bank's absolutely going to listen to you, And the chances 408 00:22:52,640 --> 00:22:55,480 Speaker 3: that they will match or at least kind of get 409 00:22:55,520 --> 00:22:59,480 Speaker 3: you in the ballpark of that matched number is way 410 00:22:59,560 --> 00:23:00,920 Speaker 3: higher than people realize. 411 00:23:01,000 --> 00:23:04,280 Speaker 2: So basically you're arming yourself with information, which so I mean, 412 00:23:04,280 --> 00:23:07,160 Speaker 2: that's that's key to obviously any negotiation. 413 00:23:07,240 --> 00:23:08,640 Speaker 1: But the kid just come on and be like, I'd 414 00:23:08,640 --> 00:23:12,160 Speaker 1: like zero percent for the next eighteen months, no reason, I. 415 00:23:12,160 --> 00:23:15,080 Speaker 2: Just want it. Yeah, I mean I guess you could 416 00:23:15,080 --> 00:23:18,600 Speaker 2: do that, but yeah, I feel like having the empirical 417 00:23:18,720 --> 00:23:21,280 Speaker 2: data on your side is incredibly helpful. But if you 418 00:23:22,040 --> 00:23:24,879 Speaker 2: I mean, let's say you do make that call, you 419 00:23:24,920 --> 00:23:26,960 Speaker 2: even talk through one of the scripts that you offer 420 00:23:27,000 --> 00:23:28,679 Speaker 2: there in the book, Matt, but then you're told no, 421 00:23:28,800 --> 00:23:31,439 Speaker 2: does it come down to you having you know, it 422 00:23:31,480 --> 00:23:33,600 Speaker 2: sounds kind of funny to say it in this in 423 00:23:33,640 --> 00:23:36,080 Speaker 2: these terms, but to have the courage to just bounce 424 00:23:36,160 --> 00:23:38,159 Speaker 2: and to move on to one of those other credit cards, 425 00:23:38,600 --> 00:23:41,960 Speaker 2: obviously with a plan to actually eliminate your your debt. 426 00:23:42,000 --> 00:23:44,960 Speaker 2: But does it come down to your willingness to actually 427 00:23:45,000 --> 00:23:45,680 Speaker 2: be able to walk? 428 00:23:45,880 --> 00:23:49,960 Speaker 3: It could, But as funny as this may sound, it 429 00:23:50,119 --> 00:23:53,399 Speaker 3: may just come down to you talking to the wrong 430 00:23:53,440 --> 00:23:55,360 Speaker 3: person on the wrong day. 431 00:23:55,480 --> 00:23:57,720 Speaker 1: So some again, is what you're saying. 432 00:23:57,760 --> 00:23:59,840 Speaker 3: Yeah, yeah, I mean, even if it's even if it's 433 00:23:59,840 --> 00:24:04,200 Speaker 3: a couple hours later, because in these in these big 434 00:24:04,240 --> 00:24:08,239 Speaker 3: customer service centers that these giant megabanks have, when you 435 00:24:08,280 --> 00:24:10,679 Speaker 3: call back, you're probably not going to get the same person. 436 00:24:11,400 --> 00:24:14,520 Speaker 3: And if you get somebody who has been yelled at 437 00:24:14,720 --> 00:24:18,600 Speaker 3: ten times that day, they may not feel that great 438 00:24:18,640 --> 00:24:21,879 Speaker 3: about helping you out. But if you call back a 439 00:24:21,920 --> 00:24:24,520 Speaker 3: couple hours later, and it may even be worth calling 440 00:24:24,720 --> 00:24:30,479 Speaker 3: multiple times to see and just giving it a shot. 441 00:24:30,600 --> 00:24:34,600 Speaker 3: And if it's ultimately you keep striking out, then maybe 442 00:24:34,640 --> 00:24:38,479 Speaker 3: you threaten to move on. But with something like a 443 00:24:38,520 --> 00:24:41,960 Speaker 3: credit card, when you're threatening to move on, you have 444 00:24:42,000 --> 00:24:48,399 Speaker 3: to understand the implications of canceling that credit card when 445 00:24:48,480 --> 00:24:50,919 Speaker 3: it comes to your credit score and things like that, 446 00:24:51,040 --> 00:24:55,800 Speaker 3: because that's that's not a that's not an insignificant thing, 447 00:24:55,920 --> 00:24:57,960 Speaker 3: So it's something you need to know about before you 448 00:24:58,280 --> 00:25:00,680 Speaker 3: actually canceled that card. 449 00:25:00,840 --> 00:25:03,199 Speaker 1: So maybe the most shocking stat in your book was 450 00:25:03,760 --> 00:25:06,080 Speaker 1: you found that ninety three percent of folks who asked 451 00:25:06,440 --> 00:25:08,240 Speaker 1: for an annual fee on a credit card to be 452 00:25:08,280 --> 00:25:11,960 Speaker 1: waived were successful when they asked. And it's interesting because 453 00:25:11,960 --> 00:25:14,040 Speaker 1: the best credit cards come with annual fees, right, But 454 00:25:14,080 --> 00:25:16,639 Speaker 1: oftentimes people are like, I don't want to pay the 455 00:25:17,359 --> 00:25:20,160 Speaker 1: ninety five or five hundred and ninety five dollars for 456 00:25:20,200 --> 00:25:22,119 Speaker 1: the annual fee, but I would love those perks to 457 00:25:22,160 --> 00:25:25,240 Speaker 1: come alongside it. I guess like even myself, I would 458 00:25:25,280 --> 00:25:27,440 Speaker 1: probably reconsider some of those credit cards that I haven't 459 00:25:27,480 --> 00:25:29,560 Speaker 1: signed up for that I have higher annual fees if 460 00:25:29,600 --> 00:25:31,560 Speaker 1: I knew I didn't have to pay it. So yeah, 461 00:25:31,760 --> 00:25:35,680 Speaker 1: why are the credit card companies often willing to forgive 462 00:25:35,720 --> 00:25:38,240 Speaker 1: that annual fee? And how should you go about asking 463 00:25:38,280 --> 00:25:39,000 Speaker 1: to get that waved. 464 00:25:39,240 --> 00:25:41,920 Speaker 3: The big reason, well one of the big reasons why 465 00:25:42,000 --> 00:25:46,240 Speaker 3: they're willing to wave it oftentimes is that folks who 466 00:25:47,240 --> 00:25:50,600 Speaker 3: pay annual fees on credit cards tend to spend more 467 00:25:50,640 --> 00:25:54,720 Speaker 3: on credit cards, and credit card companies make a ton 468 00:25:54,760 --> 00:25:57,720 Speaker 3: of money off of you when you spend on that card, 469 00:25:57,880 --> 00:26:00,479 Speaker 3: regardless of whether you carry a balance or pay them 470 00:26:00,480 --> 00:26:03,800 Speaker 3: any interest or not. So that's part of why they're 471 00:26:03,840 --> 00:26:08,720 Speaker 3: willing to waive that fee. And that ninety three percent 472 00:26:09,280 --> 00:26:13,960 Speaker 3: success rate number is bonkers, and part of that is 473 00:26:14,080 --> 00:26:19,280 Speaker 3: that it's like sixty percent got it waived in full 474 00:26:19,640 --> 00:26:23,600 Speaker 3: and about thirty percent or so got it reduced, and 475 00:26:23,640 --> 00:26:28,400 Speaker 3: even so that's a significant thing. But if you have 476 00:26:28,720 --> 00:26:32,000 Speaker 3: one of those super high end cards where it's five 477 00:26:32,080 --> 00:26:36,800 Speaker 3: hundred and fifty six hundred dollars annual fee, you're probably 478 00:26:36,920 --> 00:26:40,000 Speaker 3: not going to get that waived unless you are a 479 00:26:40,160 --> 00:26:44,600 Speaker 3: very special client. But if you have a eighty nine 480 00:26:44,760 --> 00:26:49,679 Speaker 3: ninety five dollars annual fee, it certainly does not hurt 481 00:26:49,720 --> 00:26:52,760 Speaker 3: to make that phone call and ask them to waive 482 00:26:52,800 --> 00:26:57,520 Speaker 3: that annual fee. It probably won't be done permanently, and 483 00:26:57,600 --> 00:27:00,000 Speaker 3: it may be something that you have to revisit every year. 484 00:27:00,560 --> 00:27:04,280 Speaker 3: But eighty nine ninety five hundred bucks, that's real money. 485 00:27:04,280 --> 00:27:05,720 Speaker 3: It's worth making that phone call. 486 00:27:06,000 --> 00:27:10,240 Speaker 2: Yeah, So maybe not the Amex Platinum, but perhaps the 487 00:27:10,359 --> 00:27:11,679 Speaker 2: Amex Lucash preferred. 488 00:27:11,760 --> 00:27:15,480 Speaker 1: Yeah, which is yes exactly is that we love. 489 00:27:15,640 --> 00:27:19,080 Speaker 2: Let's talk about the healthcare system, Matt, because you you've 490 00:27:19,119 --> 00:27:20,880 Speaker 2: written about this in your book as well. We've done 491 00:27:21,000 --> 00:27:24,639 Speaker 2: entire episodes on just how broken it is. But can 492 00:27:24,720 --> 00:27:28,560 Speaker 2: you navigate us through those nefarious waters, like how do 493 00:27:28,600 --> 00:27:31,320 Speaker 2: we know what we need to pay and when it 494 00:27:31,400 --> 00:27:33,200 Speaker 2: is that we should be pushing back on some of 495 00:27:33,200 --> 00:27:34,240 Speaker 2: the bills that we're receiving. 496 00:27:34,560 --> 00:27:37,520 Speaker 3: Well, to me, this was the most fascinating part of 497 00:27:37,560 --> 00:27:41,760 Speaker 3: the book and honestly the most challenging, because it's such 498 00:27:41,800 --> 00:27:46,560 Speaker 3: a complex topic and the dollar amounts in it are 499 00:27:46,800 --> 00:27:52,879 Speaker 3: just so crazy and so significant, and these bills wreck 500 00:27:53,040 --> 00:27:58,440 Speaker 3: people's financial lives, and so it was it's just so important. 501 00:27:58,560 --> 00:28:01,120 Speaker 3: And the thing that people told me over and over 502 00:28:01,200 --> 00:28:06,960 Speaker 3: again was never pay that first bill. And the first 503 00:28:07,040 --> 00:28:10,840 Speaker 3: medical bill is more or less a work of fiction, 504 00:28:11,080 --> 00:28:14,920 Speaker 3: which is a wild thing to think about, but I've 505 00:28:14,960 --> 00:28:17,320 Speaker 3: heard it over and over from people who spend their 506 00:28:17,359 --> 00:28:21,280 Speaker 3: lives in this space. And the first thing that you 507 00:28:21,320 --> 00:28:26,640 Speaker 3: should do. Go back to them and request an itemized 508 00:28:26,760 --> 00:28:32,560 Speaker 3: bill with CPT codes on it. And CPT codes are 509 00:28:32,680 --> 00:28:36,800 Speaker 3: to medical bills what bar codes are to retail they're 510 00:28:36,880 --> 00:28:41,320 Speaker 3: kind of the language, the standardized language used in the 511 00:28:41,360 --> 00:28:46,440 Speaker 3: medical space to describe what procedure, what service was done. 512 00:28:47,040 --> 00:28:50,200 Speaker 3: And until you know what code is on that bill, 513 00:28:50,320 --> 00:28:56,040 Speaker 3: you don't know exactly specifically what you are being charged for. 514 00:28:56,360 --> 00:29:01,200 Speaker 3: And that's where a lot of mistakes happen, whether inadvertently 515 00:29:01,480 --> 00:29:05,920 Speaker 3: or maliciously, and the difference between one code and another 516 00:29:06,080 --> 00:29:09,080 Speaker 3: can be really, really significant. So it's worth your time. 517 00:29:09,400 --> 00:29:12,000 Speaker 1: So you've got those codes in hand, and you've got 518 00:29:12,040 --> 00:29:16,520 Speaker 1: the itemized bill, and then how do you know which 519 00:29:16,560 --> 00:29:19,480 Speaker 1: ones to who to contact and in the medical sphere, 520 00:29:19,480 --> 00:29:21,800 Speaker 1: because that's another one like who are you calling and 521 00:29:21,880 --> 00:29:22,440 Speaker 1: what are you asking? 522 00:29:22,800 --> 00:29:27,680 Speaker 3: Once you've gotten that bill, you can literally google CPT 523 00:29:27,880 --> 00:29:34,160 Speaker 3: codes and search for those, and it's the stuff is 524 00:29:34,200 --> 00:29:37,440 Speaker 3: available online where you can find And then you go 525 00:29:37,560 --> 00:29:44,080 Speaker 3: back to the medical provider and you talk to them about, well, 526 00:29:44,240 --> 00:29:47,880 Speaker 3: this says that this particular service was done, but no, 527 00:29:48,080 --> 00:29:52,520 Speaker 3: I actually had this instead, or if the bill is 528 00:29:52,680 --> 00:29:59,320 Speaker 3: correct and it seems high, or if you want to 529 00:29:59,360 --> 00:30:04,480 Speaker 3: negotiate it. You can literally ask them, you know, about 530 00:30:04,680 --> 00:30:09,480 Speaker 3: either a no interest payment plan that they would have 531 00:30:09,720 --> 00:30:14,480 Speaker 3: available as opposed to using the medical credit card that 532 00:30:14,480 --> 00:30:17,880 Speaker 3: they would offer you, or you can talk to them 533 00:30:18,000 --> 00:30:22,280 Speaker 3: about negotiating and saying I'm on a tight budget, this 534 00:30:22,360 --> 00:30:24,800 Speaker 3: is what I can afford to pay. Can you work 535 00:30:24,840 --> 00:30:28,040 Speaker 3: with me? And that's that's a place to start. 536 00:30:27,760 --> 00:30:29,960 Speaker 1: All right. And one other thing too is lots of 537 00:30:30,000 --> 00:30:32,640 Speaker 1: times on a lot of hospital websites there is a 538 00:30:32,800 --> 00:30:35,160 Speaker 1: page for financial assistance, and a lot of people don't 539 00:30:35,480 --> 00:30:37,960 Speaker 1: they're starting to negotiate something that maybe they qualify for 540 00:30:38,000 --> 00:30:40,520 Speaker 1: full forgiveness for that bill anyway, or for a good 541 00:30:40,520 --> 00:30:43,239 Speaker 1: portion of forgiveness just by going to the back end 542 00:30:43,240 --> 00:30:45,760 Speaker 1: of the website and looking at the details that the 543 00:30:45,760 --> 00:30:49,800 Speaker 1: hospital's already published about income limits, family size and what 544 00:30:49,840 --> 00:30:50,760 Speaker 1: they're willing to forgive. 545 00:30:50,840 --> 00:30:54,000 Speaker 3: Right, yeah, yeah, no question. There's there's a lot that 546 00:30:54,120 --> 00:30:57,960 Speaker 3: can be done, and it's it's probably not going to 547 00:30:58,040 --> 00:31:00,840 Speaker 3: be the first thing that's offered to you. A lot 548 00:31:00,880 --> 00:31:03,800 Speaker 3: of times, what might be offered to you is a 549 00:31:03,920 --> 00:31:07,959 Speaker 3: medical credit card, which would be roughly akin to a 550 00:31:08,120 --> 00:31:11,120 Speaker 3: retail credit card that you would be offered at Macy's 551 00:31:11,200 --> 00:31:14,560 Speaker 3: or Best Buy or something like that, and that the 552 00:31:15,200 --> 00:31:17,640 Speaker 3: medical provider will be making money off of. 553 00:31:18,240 --> 00:31:19,840 Speaker 1: So they'd love for you to do that instead. 554 00:31:20,120 --> 00:31:23,080 Speaker 3: Absolutely, And if you're offered that, just you can say, 555 00:31:24,480 --> 00:31:28,040 Speaker 3: you know, tell me about no interest payment plan that 556 00:31:28,080 --> 00:31:31,920 Speaker 3: you would have or other things that I might qualify for, 557 00:31:32,240 --> 00:31:36,240 Speaker 3: like you were saying, based on my income and other 558 00:31:36,320 --> 00:31:40,920 Speaker 3: aspects of things. So it's it's it's worth asking those questions. 559 00:31:41,480 --> 00:31:44,960 Speaker 2: Nice, all right, Matt. Let's tackle housing next, because we've 560 00:31:44,960 --> 00:31:48,040 Speaker 2: always talked about how there are different ways to negotiate 561 00:31:48,080 --> 00:31:50,400 Speaker 2: your rent, right, Like, maybe that's you taking over the 562 00:31:50,440 --> 00:31:53,640 Speaker 2: long care, maybe signing a longer lease, bigger deposit, perhaps 563 00:31:53,680 --> 00:31:56,760 Speaker 2: to make yourself a more attractive renter. But you say 564 00:31:56,840 --> 00:32:00,920 Speaker 2: you can actually request a lower interest rate on your mortgage. 565 00:32:01,000 --> 00:32:03,960 Speaker 2: Can you explain how that actually works? 566 00:32:04,560 --> 00:32:07,400 Speaker 3: Yeah, Yeah, there's a few things that you can do. 567 00:32:07,560 --> 00:32:13,760 Speaker 3: For one, you need to shop around for various offers 568 00:32:13,840 --> 00:32:19,720 Speaker 3: because there are major differences among different lenders in terms 569 00:32:19,840 --> 00:32:24,200 Speaker 3: of interest rates and in terms of fees and all 570 00:32:24,320 --> 00:32:28,960 Speaker 3: those sorts of things. So that is really really significant 571 00:32:29,720 --> 00:32:33,000 Speaker 3: and certainly a place to start, not just in mortgages, 572 00:32:33,720 --> 00:32:37,280 Speaker 3: but with cars and other things like that, so shopping 573 00:32:37,320 --> 00:32:42,200 Speaker 3: around is certainly a significant thing, but also knowing what 574 00:32:42,280 --> 00:32:47,760 Speaker 3: your options are in terms of various types of mortgages 575 00:32:48,080 --> 00:32:52,560 Speaker 3: or options that you may have to lower that interest rate, 576 00:32:52,680 --> 00:32:56,960 Speaker 3: things like points where you are paying a little more 577 00:32:57,040 --> 00:33:01,080 Speaker 3: upfront to lower your interest rate, or getting a different 578 00:33:01,520 --> 00:33:05,000 Speaker 3: getting looking at a fifteen year mortgage instead of a 579 00:33:05,160 --> 00:33:10,440 Speaker 3: thirty year mortgage, or even an adjustable rate mortgage. These 580 00:33:10,480 --> 00:33:13,680 Speaker 3: are all different things that you can look at that 581 00:33:13,840 --> 00:33:18,800 Speaker 3: can change the interest rate that you would get from 582 00:33:19,320 --> 00:33:24,200 Speaker 3: from that lender. There are definitely ups and downs and 583 00:33:24,240 --> 00:33:27,280 Speaker 3: pros and cons and things that you need to understand 584 00:33:27,360 --> 00:33:31,600 Speaker 3: before you take the plunge into these things. They're not 585 00:33:31,760 --> 00:33:35,080 Speaker 3: things to be done lightly, but it is important to 586 00:33:35,240 --> 00:33:40,360 Speaker 3: understand that there are options, and again you don't have 587 00:33:40,480 --> 00:33:43,360 Speaker 3: to take the first thing that somebody throws at you, 588 00:33:44,240 --> 00:33:48,320 Speaker 3: especially with something as expensive as buying a house. 589 00:33:48,800 --> 00:33:51,840 Speaker 2: Well related to housing as well, you talk about negotiating 590 00:33:52,400 --> 00:33:56,280 Speaker 2: realtor commissions, which is this is like a to be 591 00:33:56,360 --> 00:33:58,520 Speaker 2: decided sort of a question because I feel like we're 592 00:33:58,560 --> 00:34:01,240 Speaker 2: still in a weird spot after the NAR ruling. But 593 00:34:01,320 --> 00:34:04,600 Speaker 2: new question, jos should folks start to navigate that potentially 594 00:34:05,000 --> 00:34:07,960 Speaker 2: touchy subject right now, especially, I'm just thinking about realtor 595 00:34:08,000 --> 00:34:09,319 Speaker 2: friends who I. 596 00:34:09,280 --> 00:34:12,200 Speaker 1: Know personally personally, But yeah, for folks out there who. 597 00:34:12,120 --> 00:34:13,799 Speaker 2: Are looking to purchase at home, how do they go 598 00:34:13,840 --> 00:34:16,360 Speaker 2: about starting to have some of those discussions. 599 00:34:16,719 --> 00:34:19,000 Speaker 3: Yeah, and this is one of those where, like you 600 00:34:19,040 --> 00:34:23,120 Speaker 3: were saying, the world kind of shifted on its axis 601 00:34:23,160 --> 00:34:26,160 Speaker 3: since I finished writing the book, and I touch on 602 00:34:26,239 --> 00:34:31,399 Speaker 3: it a little bit in the section about reducing your 603 00:34:31,400 --> 00:34:34,720 Speaker 3: real estate agent's commission, where it's like, this is coming 604 00:34:34,760 --> 00:34:39,800 Speaker 3: and we don't necessarily know exactly how this is all 605 00:34:39,840 --> 00:34:43,720 Speaker 3: going to look in a year or five years or whatever, 606 00:34:44,520 --> 00:34:49,040 Speaker 3: but we know that stuff has changed a lot. And again, 607 00:34:49,239 --> 00:34:53,960 Speaker 3: part of it is just again shopping around and talking 608 00:34:54,000 --> 00:34:59,240 Speaker 3: to multiple agents and seeing who is willing to work 609 00:34:59,360 --> 00:35:03,840 Speaker 3: for what and who is willing to be flexible with 610 00:35:05,680 --> 00:35:09,799 Speaker 3: you in the with these commissions. And one of the 611 00:35:09,840 --> 00:35:12,640 Speaker 3: things that I thought was interesting when I was interviewing 612 00:35:12,680 --> 00:35:18,800 Speaker 3: people about it is that a realtor friend of mine, 613 00:35:18,920 --> 00:35:23,120 Speaker 3: who obviously is a little biased as a realtor, but 614 00:35:23,880 --> 00:35:27,000 Speaker 3: she was like, well, you need to be a little 615 00:35:27,040 --> 00:35:31,480 Speaker 3: cautious because somebody who is too willing to negotiate their 616 00:35:31,480 --> 00:35:34,960 Speaker 3: commission as a real estate agent may be a little 617 00:35:35,000 --> 00:35:41,239 Speaker 3: bit may may not be the greatest negotiator for you 618 00:35:41,520 --> 00:35:47,799 Speaker 3: negotiating the house, and there's a lot to lose there, 619 00:35:47,920 --> 00:35:51,319 Speaker 3: so it may be a little bit of a be 620 00:35:51,480 --> 00:35:54,840 Speaker 3: careful what you wish for sort of thing. But again 621 00:35:54,920 --> 00:35:57,000 Speaker 3: it's one of those where it's certainly worth asking. 622 00:35:58,040 --> 00:36:00,000 Speaker 1: We've got more questions to get to with you, Matt, 623 00:36:00,160 --> 00:36:02,400 Speaker 1: including we were talking about negotiating the price in the 624 00:36:02,480 --> 00:36:05,000 Speaker 1: terms of a car. That's one of those things where 625 00:36:05,200 --> 00:36:08,040 Speaker 1: you're expected to negotiate where some of these other places 626 00:36:08,480 --> 00:36:11,279 Speaker 1: you're necessarily expecting to negotiate. We'll talk about that and more. 627 00:36:11,360 --> 00:36:13,000 Speaker 1: We'll get to those questions right after this. 628 00:36:20,880 --> 00:36:22,919 Speaker 2: When we are fact from the break talking with Matt 629 00:36:23,080 --> 00:36:27,680 Speaker 2: Schultz about asking questions and Joel mentioned the car, but 630 00:36:27,880 --> 00:36:29,400 Speaker 2: maybe before we get to that, Matt, I wanted to 631 00:36:29,440 --> 00:36:32,359 Speaker 2: ask you about what it looks like to negotiate with 632 00:36:32,680 --> 00:36:36,239 Speaker 2: an employer or a potential employer. You dedicate a whole 633 00:36:36,320 --> 00:36:40,080 Speaker 2: chapter to talking about that, are we talking about I mean, 634 00:36:40,440 --> 00:36:43,080 Speaker 2: most of the time we're looking at not just your salary, 635 00:36:43,080 --> 00:36:45,359 Speaker 2: but you're looking at some of those additional benefits as well. 636 00:36:45,440 --> 00:36:50,560 Speaker 3: Right, oh yeah, yeah, and especially now since we've come 637 00:36:50,600 --> 00:36:54,480 Speaker 3: out of the pandemic and how maybe the most important 638 00:36:54,480 --> 00:36:59,520 Speaker 3: benefit of all is where you work remote versus hybrid, 639 00:36:59,600 --> 00:37:05,560 Speaker 3: versus one whatever. That's such an important thing to talk about, 640 00:37:06,280 --> 00:37:10,160 Speaker 3: and so it's so important when you're going into these 641 00:37:10,239 --> 00:37:17,080 Speaker 3: negotiations to understand not only what you want but also 642 00:37:17,280 --> 00:37:21,080 Speaker 3: kind of what is standard in the market. And one 643 00:37:21,120 --> 00:37:25,360 Speaker 3: of the great things that has emerged in the last 644 00:37:25,400 --> 00:37:31,160 Speaker 3: decade or so is just greater transparency when it comes 645 00:37:31,200 --> 00:37:36,279 Speaker 3: to salaries and all other types of benefits. So you 646 00:37:36,360 --> 00:37:41,400 Speaker 3: can talk to your coworkers sometimes, although that can be 647 00:37:41,480 --> 00:37:47,480 Speaker 3: a little dicey. You can talk to friends, colleagues, relatives 648 00:37:47,560 --> 00:37:52,279 Speaker 3: and talk to them about what they're seeing and what 649 00:37:52,520 --> 00:37:54,839 Speaker 3: is out there and what kind of the trends are, 650 00:37:54,880 --> 00:37:58,280 Speaker 3: along with doing kind of online research to make sure 651 00:37:58,440 --> 00:38:03,720 Speaker 3: that you are getting what you should get in these negotiations. 652 00:38:03,840 --> 00:38:06,000 Speaker 3: And it's not just about salary, all right. 653 00:38:06,040 --> 00:38:08,200 Speaker 1: Let's say you feel a little scorned after that. You're like, 654 00:38:08,920 --> 00:38:10,800 Speaker 1: I'm making an eighty and my friend just told me 655 00:38:10,840 --> 00:38:12,920 Speaker 1: they're making one ten. They haven't been here as long 656 00:38:12,960 --> 00:38:15,720 Speaker 1: as me, and like it's easy to take that information 657 00:38:15,880 --> 00:38:19,040 Speaker 1: and be like, I don't know, negotiate poorly with it 658 00:38:19,560 --> 00:38:22,239 Speaker 1: because you're hurt. How would you suggest someone take that 659 00:38:22,280 --> 00:38:24,279 Speaker 1: information and then go back to their employer and ask 660 00:38:24,320 --> 00:38:24,960 Speaker 1: for more money. 661 00:38:25,280 --> 00:38:29,680 Speaker 3: Well, I think that I think that some of it 662 00:38:29,719 --> 00:38:36,160 Speaker 3: is just about presenting it as you having done your homework, 663 00:38:36,840 --> 00:38:42,120 Speaker 3: and you seeing what your position is worth and what 664 00:38:42,280 --> 00:38:49,879 Speaker 3: is traditionally what is traditionally paid and offered to somebody 665 00:38:50,200 --> 00:38:54,279 Speaker 3: in your role, and the more you can take yourself 666 00:38:54,440 --> 00:38:57,600 Speaker 3: out of it, like you said, as difficult as that 667 00:38:57,680 --> 00:39:01,160 Speaker 3: can be, as much as you can take yourself out 668 00:39:01,160 --> 00:39:05,520 Speaker 3: of it and make the kind of the data driven 669 00:39:05,920 --> 00:39:12,520 Speaker 3: case that that you are worth this amount of money, 670 00:39:14,280 --> 00:39:17,279 Speaker 3: the better off you'll be. And maybe that looks like 671 00:39:17,719 --> 00:39:22,319 Speaker 3: running through what you have provided for the company and 672 00:39:22,560 --> 00:39:27,360 Speaker 3: what you have accomplished in those sorts of things, along 673 00:39:27,640 --> 00:39:34,000 Speaker 3: with data showing what somebody with your title, with your 674 00:39:34,000 --> 00:39:39,520 Speaker 3: experience with your role is making. Because I do know 675 00:39:39,719 --> 00:39:47,560 Speaker 3: that companies are being more sensitive now to kind of 676 00:39:47,800 --> 00:39:52,279 Speaker 3: level setting their employee salaries as it relates to what 677 00:39:52,560 --> 00:39:56,840 Speaker 3: is in the market out there, and so as scary 678 00:39:56,880 --> 00:40:00,960 Speaker 3: as it might be to come into that conversation, I 679 00:40:01,040 --> 00:40:04,840 Speaker 3: don't think that you should expect that your company it 680 00:40:04,840 --> 00:40:07,560 Speaker 3: would be something that your company would never. 681 00:40:07,440 --> 00:40:11,680 Speaker 2: Have thought of so, okay, let's talk about buying a 682 00:40:11,719 --> 00:40:13,600 Speaker 2: car or I was gonna say a new car, but 683 00:40:13,640 --> 00:40:15,440 Speaker 2: most likely what we want to recommend for folks to 684 00:40:15,480 --> 00:40:17,880 Speaker 2: do is buy a used car, a new to you car. 685 00:40:18,120 --> 00:40:20,120 Speaker 2: And so a two part question, Matt, what kind of 686 00:40:20,120 --> 00:40:24,120 Speaker 2: information should folks go into that negotiation with as they're 687 00:40:24,160 --> 00:40:27,000 Speaker 2: talking to somebody who they're looking to buy a car from. 688 00:40:27,000 --> 00:40:28,200 Speaker 2: What kind of information. 689 00:40:27,800 --> 00:40:28,319 Speaker 1: Should they have? 690 00:40:28,840 --> 00:40:31,520 Speaker 2: And then what kind of tactics should they use when 691 00:40:31,560 --> 00:40:34,279 Speaker 2: it comes to having that conversation When it comes to 692 00:40:34,320 --> 00:40:35,200 Speaker 2: having that negotiation. 693 00:40:35,719 --> 00:40:38,640 Speaker 3: Yeah, really, really, the best thing that you can do, 694 00:40:39,520 --> 00:40:43,799 Speaker 3: assuming you're not just paying cash for that car, is 695 00:40:43,880 --> 00:40:49,080 Speaker 3: to come in to that to that dealership pre approved 696 00:40:49,840 --> 00:40:53,080 Speaker 3: for a loan from a credit union or some other 697 00:40:53,360 --> 00:40:58,879 Speaker 3: some other lender source. Because a the dealership almost never 698 00:40:59,000 --> 00:41:04,720 Speaker 3: has the best rate and financing and be it helps 699 00:41:04,800 --> 00:41:10,400 Speaker 3: you frame the conversation where you don't have to worry 700 00:41:10,600 --> 00:41:16,719 Speaker 3: about about the car dealer holding that over your head. 701 00:41:17,040 --> 00:41:20,160 Speaker 3: It just changes the tone of things a little bit. 702 00:41:20,320 --> 00:41:27,600 Speaker 3: So that is really really important. And again, going into 703 00:41:27,880 --> 00:41:34,320 Speaker 3: that conversation having an idea of what you are looking for, 704 00:41:34,920 --> 00:41:40,799 Speaker 3: what you're willing to pay, and kind of sticking to 705 00:41:40,880 --> 00:41:46,080 Speaker 3: your guns and recognizing your value as a customer is 706 00:41:46,120 --> 00:41:50,759 Speaker 3: a really really significant thing. So and then one of 707 00:41:50,800 --> 00:41:56,480 Speaker 3: the other important things is understanding the value of timing 708 00:41:57,040 --> 00:42:00,359 Speaker 3: to a degree. And we see this at you know, 709 00:42:00,680 --> 00:42:04,120 Speaker 3: the end of the year, where a dealer is trying 710 00:42:04,200 --> 00:42:08,200 Speaker 3: to move inventory, but that also happens at the end 711 00:42:08,239 --> 00:42:09,840 Speaker 3: of the quarter and at the end of the month 712 00:42:10,040 --> 00:42:14,240 Speaker 3: and times like that. So it is important for people 713 00:42:14,320 --> 00:42:20,480 Speaker 3: to understand that it isn't necessarily always about what you 714 00:42:20,680 --> 00:42:24,440 Speaker 3: ask or who you ask. It can also be about 715 00:42:24,640 --> 00:42:27,520 Speaker 3: when you ask too, So all that stuff matters. 716 00:42:27,680 --> 00:42:30,040 Speaker 1: Yeah, that makes sense. Okay. One of the things I 717 00:42:30,120 --> 00:42:32,760 Speaker 1: love about your book too, is that it's so DIY focused. 718 00:42:32,800 --> 00:42:34,879 Speaker 1: It's like, hey, you can do these things. Hey, here's 719 00:42:34,880 --> 00:42:37,400 Speaker 1: the scripts, Hey here's the tools, and here's the teaching. 720 00:42:37,680 --> 00:42:39,120 Speaker 1: So that basically you should go out there and do 721 00:42:39,160 --> 00:42:41,000 Speaker 1: it on your own, which I think is awesome. I 722 00:42:41,000 --> 00:42:43,000 Speaker 1: think for the most part that's one hundred percent true. 723 00:42:43,560 --> 00:42:45,759 Speaker 1: When might you need the help of a professional or 724 00:42:45,800 --> 00:42:48,480 Speaker 1: be better served hiring someone to negotiate on your behalf. 725 00:42:48,520 --> 00:42:52,200 Speaker 1: I'm thinking about something like property taxes in the states, 726 00:42:52,239 --> 00:42:56,239 Speaker 1: where your property taxes can change like the wind and 727 00:42:56,760 --> 00:42:59,360 Speaker 1: shift up dramatically a year overy year. You can challenge 728 00:42:59,360 --> 00:43:01,160 Speaker 1: those yourself. You could also hire a pro to do 729 00:43:01,200 --> 00:43:03,879 Speaker 1: it on your behalf. Buying a car, right, that's something 730 00:43:03,880 --> 00:43:07,160 Speaker 1: people do every seven, eight years, ten years maybe, And 731 00:43:07,200 --> 00:43:08,920 Speaker 1: so maybe they feel like, do I have to learn 732 00:43:08,920 --> 00:43:12,000 Speaker 1: this whole rigamarole and go out there and challenge challenge 733 00:43:12,480 --> 00:43:14,840 Speaker 1: the dealership to try to get the best deal, or 734 00:43:14,880 --> 00:43:16,680 Speaker 1: should I just pay a service to help me do this? 735 00:43:17,080 --> 00:43:19,440 Speaker 1: Maybe they'll come out with a better outcome anyway, your 736 00:43:19,440 --> 00:43:23,000 Speaker 1: credit card debt amount like seeking a nonprofit credit or 737 00:43:23,040 --> 00:43:25,600 Speaker 1: debt counselor maybe they can be more effective than I 738 00:43:25,600 --> 00:43:28,080 Speaker 1: can be on my own. I don't know. I'm curious 739 00:43:28,120 --> 00:43:30,080 Speaker 1: to hear your take on when maybe professional help would 740 00:43:30,080 --> 00:43:30,480 Speaker 1: be best. 741 00:43:31,320 --> 00:43:33,919 Speaker 3: It really is kind of on a case by case thing, 742 00:43:34,000 --> 00:43:36,640 Speaker 3: because for some people it's just a matter of they 743 00:43:36,640 --> 00:43:39,600 Speaker 3: don't have the time. If you've got a bunch of 744 00:43:39,640 --> 00:43:43,920 Speaker 3: little kids and a busy job and you really need 745 00:43:43,920 --> 00:43:48,919 Speaker 3: the help and you've got maybe you don't have really 746 00:43:48,960 --> 00:43:51,680 Speaker 3: a lot of time or money, but you actually might 747 00:43:51,760 --> 00:43:54,520 Speaker 3: have a little bit more money than time, then you 748 00:43:54,560 --> 00:43:58,720 Speaker 3: should absolutely use that money to buy yourself some time. 749 00:43:58,880 --> 00:44:03,640 Speaker 3: So that can that can certainly be one, and you 750 00:44:03,719 --> 00:44:07,800 Speaker 3: mentioned the nonprofit credit counselor side of things. Those folks 751 00:44:07,880 --> 00:44:13,040 Speaker 3: are enormously helpful, and that is the kind of thing 752 00:44:13,160 --> 00:44:19,720 Speaker 3: where where they can offer you more than just negotiating 753 00:44:19,760 --> 00:44:23,440 Speaker 3: your card. They can offer you advice on budgeting and 754 00:44:23,680 --> 00:44:27,319 Speaker 3: other kind of blocking and tackling sort of stuff in 755 00:44:27,400 --> 00:44:31,040 Speaker 3: personal finance. So if you are somebody who feels like 756 00:44:31,960 --> 00:44:36,640 Speaker 3: you need you just need somebody to guide you through 757 00:44:37,040 --> 00:44:42,080 Speaker 3: these things, as opposed to you just needing to accomplish 758 00:44:42,160 --> 00:44:46,560 Speaker 3: one or two things, then something like a credit counselor 759 00:44:46,680 --> 00:44:48,160 Speaker 3: can be a really really big. 760 00:44:47,960 --> 00:44:51,640 Speaker 2: Help nice okay, Matt, Last, but not least, What is 761 00:44:51,680 --> 00:44:54,520 Speaker 2: it that made you include the scorecard at the end 762 00:44:54,560 --> 00:44:57,120 Speaker 2: of your book. Why do you think it's important for 763 00:44:57,120 --> 00:44:59,640 Speaker 2: folks to track those different asks as well as the 764 00:45:00,000 --> 00:45:01,080 Speaker 2: outcomes that they received. 765 00:45:01,400 --> 00:45:05,960 Speaker 3: Well, I wanted to leave that there because I wanted 766 00:45:06,080 --> 00:45:12,959 Speaker 3: people to basically celebrate their wins. And if you use 767 00:45:13,080 --> 00:45:18,880 Speaker 3: this book over time and you can see, oh, my goodness, 768 00:45:20,320 --> 00:45:22,840 Speaker 3: you know I've saved myself a couple of hundred dollars, 769 00:45:23,040 --> 00:45:28,040 Speaker 3: or I made that I got a five thousand dollars raise, 770 00:45:28,200 --> 00:45:31,360 Speaker 3: or whatever the number might be. And you see that 771 00:45:31,640 --> 00:45:33,600 Speaker 3: you write it down and it's kind of in front 772 00:45:33,640 --> 00:45:36,640 Speaker 3: of your face. That sort of thing can be really 773 00:45:36,719 --> 00:45:40,799 Speaker 3: motivating and really empowering. It's it's the whole idea of 774 00:45:40,840 --> 00:45:43,920 Speaker 3: the snowball thing, right where you kind of start small 775 00:45:44,000 --> 00:45:49,200 Speaker 3: and and once you get that first win, big or little, 776 00:45:49,719 --> 00:45:53,400 Speaker 3: that sort of thing can be really addictive and can 777 00:45:53,760 --> 00:45:57,240 Speaker 3: and can really help you kind of keep moving forward. 778 00:45:57,360 --> 00:45:59,560 Speaker 1: Yeah, we usually talk about addiction negatively. That's a good 779 00:45:59,600 --> 00:46:01,320 Speaker 1: kind of day. I'm maintaining that momentum. 780 00:46:01,480 --> 00:46:03,960 Speaker 2: Yeah, it makes me think about the sort of example 781 00:46:04,000 --> 00:46:06,680 Speaker 2: I gave at the beginning of like my kids solving 782 00:46:06,719 --> 00:46:10,160 Speaker 2: some of their own problems, and yeah, that's empowerment and 783 00:46:10,200 --> 00:46:12,759 Speaker 2: that equips them to be able to continue to solve 784 00:46:12,760 --> 00:46:15,279 Speaker 2: their own problems. And essentially it sounds like that's kind 785 00:46:15,280 --> 00:46:17,560 Speaker 2: of what you're doing there with the scorecard. But Matt, 786 00:46:17,560 --> 00:46:20,319 Speaker 2: where can folks learn more about you and what you're 787 00:46:20,400 --> 00:46:22,319 Speaker 2: up to, and specifically where it is that they can 788 00:46:22,440 --> 00:46:23,399 Speaker 2: learn more about your book. 789 00:46:23,600 --> 00:46:26,520 Speaker 3: Yeah, you can learn more about me and my book 790 00:46:26,600 --> 00:46:30,200 Speaker 3: at my website Matt Schultz dot com. It's s c 791 00:46:30,640 --> 00:46:33,640 Speaker 3: h U l Z. And if you sign up for 792 00:46:33,920 --> 00:46:39,359 Speaker 3: my newsletter there, I have a you get three free 793 00:46:39,360 --> 00:46:42,800 Speaker 3: scripts from the book that can kind of give you 794 00:46:42,840 --> 00:46:44,840 Speaker 3: a little bit of a taste for for what the 795 00:46:44,880 --> 00:46:48,440 Speaker 3: book is about. And you can buy the book anywhere 796 00:46:49,160 --> 00:46:53,400 Speaker 3: that you buy books online and it's available everywhere, and 797 00:46:53,480 --> 00:46:56,960 Speaker 3: you can also follow me on socials at buy Matt Schultz. 798 00:46:57,280 --> 00:47:00,000 Speaker 1: That's great, Matt, thank you so much. We really appreciate it. 799 00:47:00,080 --> 00:47:02,520 Speaker 1: Love the book. And yeah, thanks so much again for 800 00:47:02,600 --> 00:47:03,200 Speaker 1: coming on the show. 801 00:47:03,280 --> 00:47:04,040 Speaker 3: Thanks for having me. 802 00:47:04,080 --> 00:47:06,879 Speaker 2: This was fun, all right, nice little conversation with Matt 803 00:47:06,920 --> 00:47:10,080 Speaker 2: Schultz about getting the discounts. 804 00:47:09,719 --> 00:47:13,719 Speaker 1: That we deserve. Joel, but you're entitled to. Oh I 805 00:47:13,760 --> 00:47:16,360 Speaker 1: almost got into a title like that's not true. 806 00:47:16,400 --> 00:47:19,680 Speaker 2: But it's less about entitlement and it's more about understanding 807 00:47:19,680 --> 00:47:21,239 Speaker 2: what you're worth. And so I'm gonna go ahead and 808 00:47:21,320 --> 00:47:23,320 Speaker 2: jump to my big takeaway because we kind of segueing 809 00:47:23,360 --> 00:47:26,719 Speaker 2: into it, which was to understand your lifetime value as 810 00:47:26,719 --> 00:47:29,760 Speaker 2: a customer. It's it's kind of like the overarching principle 811 00:47:29,960 --> 00:47:33,239 Speaker 2: I think, and he mentioned it early on. We oftentimes 812 00:47:33,440 --> 00:47:36,799 Speaker 2: look at things in a very like in snapshots in 813 00:47:36,960 --> 00:47:40,080 Speaker 2: very short periods of time, right like where the TikTok generation, 814 00:47:40,160 --> 00:47:44,000 Speaker 2: Instagram like reels like the small spans of time that 815 00:47:44,040 --> 00:47:46,480 Speaker 2: we have our attention held for, and I think I 816 00:47:46,520 --> 00:47:49,200 Speaker 2: start to wonder if our attention is being reduced to 817 00:47:49,200 --> 00:47:51,239 Speaker 2: those little, small, bite sized pieces as well. And I 818 00:47:51,280 --> 00:47:53,560 Speaker 2: think what that could also mean is that we have 819 00:47:53,560 --> 00:47:56,560 Speaker 2: a hard time looking beyond the immediate and in the 820 00:47:56,640 --> 00:47:59,440 Speaker 2: short term. Oh, it's uncomfortable to ask for a discount, 821 00:47:59,520 --> 00:48:01,200 Speaker 2: But what Matt pointing to is the fact that, no, 822 00:48:01,360 --> 00:48:03,160 Speaker 2: you need to think about this long term, because that's 823 00:48:03,200 --> 00:48:07,600 Speaker 2: what these businesses are doing, especially especially these larger, larger businesses, 824 00:48:07,600 --> 00:48:10,440 Speaker 2: when they're thinking, like you said, about upselling and the 825 00:48:10,480 --> 00:48:13,200 Speaker 2: future products that you may partake in. Oh, the fact 826 00:48:13,239 --> 00:48:14,880 Speaker 2: that you might have kids who are also going to 827 00:48:14,880 --> 00:48:16,920 Speaker 2: be loyal to this brand. I think that's just an 828 00:48:16,960 --> 00:48:19,400 Speaker 2: incredibly helpful way to inform how it is that we 829 00:48:19,440 --> 00:48:23,600 Speaker 2: are thinking about ourselves not just as savvy consumers, but 830 00:48:23,719 --> 00:48:26,400 Speaker 2: also as investors and all the other smart ways that 831 00:48:26,440 --> 00:48:27,120 Speaker 2: we handle our money. 832 00:48:27,160 --> 00:48:29,879 Speaker 1: And those businesses they don't want to do irreparable harm 833 00:48:29,920 --> 00:48:32,040 Speaker 1: to that relationship with you, because they mean, they know 834 00:48:32,080 --> 00:48:34,440 Speaker 1: that means fewer sales down the road. Then they know 835 00:48:34,480 --> 00:48:38,120 Speaker 1: that means less loyalty. If you call up your credit 836 00:48:38,160 --> 00:48:39,800 Speaker 1: card company and they're like yeah, we're not going to 837 00:48:39,840 --> 00:48:41,239 Speaker 1: help you out. We're not going to wave that thirty 838 00:48:41,320 --> 00:48:44,360 Speaker 1: nine dollars late feet or whatever. Well, they realize that 839 00:48:44,400 --> 00:48:46,520 Speaker 1: means you might never use that card again, and that 840 00:48:46,560 --> 00:48:49,520 Speaker 1: could be tens of thousands of dollars of spending in 841 00:48:49,560 --> 00:48:52,759 Speaker 1: the coming years that therefore going because they made you 842 00:48:52,800 --> 00:48:54,360 Speaker 1: mad that one time. And so yeah, I think companies 843 00:48:54,360 --> 00:48:55,880 Speaker 1: are cognizant of that, which is great. That is the 844 00:48:55,880 --> 00:48:57,640 Speaker 1: way they should be. That's how businesses should be run. 845 00:48:58,120 --> 00:48:59,040 Speaker 1: It's also a very. 846 00:48:59,560 --> 00:49:02,239 Speaker 2: Do you think it's overly rational way of Uh? Is 847 00:49:02,280 --> 00:49:05,759 Speaker 2: it giving businesses too much credit? Because unfortunately there is that. 848 00:49:05,760 --> 00:49:08,120 Speaker 1: Enlightened self interest which we talk about in capitalism that 849 00:49:08,120 --> 00:49:11,960 Speaker 1: makes sense. It's it's not just that businesses don't live. 850 00:49:12,080 --> 00:49:14,480 Speaker 1: They don't survive for very long. If it's all about 851 00:49:14,560 --> 00:49:15,640 Speaker 1: that momentary win. 852 00:49:15,640 --> 00:49:17,560 Speaker 2: It happend to be about It depends on leadership, right, 853 00:49:17,600 --> 00:49:20,000 Speaker 2: Because if you have somebody have a CEO, you have 854 00:49:20,120 --> 00:49:22,160 Speaker 2: a CFO who's coming in and they're just there to 855 00:49:22,200 --> 00:49:24,040 Speaker 2: make a big splash and there wells fargo and they 856 00:49:24,040 --> 00:49:26,319 Speaker 2: would have and they want to boose profits for a 857 00:49:26,360 --> 00:49:28,480 Speaker 2: couple of quarters or a couple of years, you do 858 00:49:28,600 --> 00:49:30,560 Speaker 2: fall into that sort of short term thinking loop, but 859 00:49:30,640 --> 00:49:33,480 Speaker 2: eventually that comes back to bite them in. Think about 860 00:49:33,480 --> 00:49:33,960 Speaker 2: not going to last. 861 00:49:34,000 --> 00:49:35,640 Speaker 1: Think about the damage that has been done to a 862 00:49:35,640 --> 00:49:38,160 Speaker 1: brand of a company like Wells Fargo now, which we 863 00:49:38,200 --> 00:49:40,520 Speaker 1: tell everyone to stay away from no matter what, like, 864 00:49:40,520 --> 00:49:42,799 Speaker 1: don't do business with them because they're that like And 865 00:49:43,160 --> 00:49:45,279 Speaker 1: have they changed turned over a new leaf. I don't know, 866 00:49:45,440 --> 00:49:49,040 Speaker 1: like time will tell, but it's hard to redo that 867 00:49:49,120 --> 00:49:51,480 Speaker 1: and repair the damage that's done when the business has 868 00:49:51,520 --> 00:49:53,480 Speaker 1: treated people so poorly totally. So I think my big 869 00:49:53,520 --> 00:49:55,200 Speaker 1: takeaway was kind of at the end where it's like 870 00:49:55,239 --> 00:49:58,239 Speaker 1: document your successes, and I think that that is an 871 00:49:58,320 --> 00:50:00,120 Speaker 1: unsoid like I thought. I thought about it for a 872 00:50:00,120 --> 00:50:01,759 Speaker 1: little bit and I was like, yeah, it seems kind 873 00:50:01,800 --> 00:50:04,120 Speaker 1: of like goofy, but I think it's true. Then when 874 00:50:04,160 --> 00:50:06,240 Speaker 1: you document those things and you realize, wait a second, 875 00:50:06,480 --> 00:50:09,120 Speaker 1: Over the past year, I've saved a total of nine 876 00:50:09,200 --> 00:50:12,279 Speaker 1: hundred and twelve dollars in this area, this area, in 877 00:50:12,280 --> 00:50:13,880 Speaker 1: this area by asking these questions. It took me a 878 00:50:13,880 --> 00:50:15,640 Speaker 1: grand total of this much time. Yeah, and you're like, 879 00:50:15,640 --> 00:50:18,480 Speaker 1: wait a second, that's a lot of money, And I 880 00:50:18,560 --> 00:50:21,440 Speaker 1: think it starts to beget you. You start to get 881 00:50:21,480 --> 00:50:24,360 Speaker 1: more impoltant to ask to use these tools again and 882 00:50:24,360 --> 00:50:26,799 Speaker 1: again and again, realizing that you have more power than 883 00:50:26,840 --> 00:50:28,759 Speaker 1: you thought you have. And I just I think it 884 00:50:28,840 --> 00:50:31,000 Speaker 1: is an important thing to recognize and the only way 885 00:50:31,000 --> 00:50:32,719 Speaker 1: you're going to recognize it more and more over time 886 00:50:32,840 --> 00:50:35,640 Speaker 1: is by documenting it. So I think that's a clutch suggestion. 887 00:50:36,040 --> 00:50:37,520 Speaker 2: I dig it. Yeah, it doesn't mean that you have 888 00:50:37,600 --> 00:50:40,560 Speaker 2: to go and fight every single bill that comes your way, 889 00:50:40,560 --> 00:50:42,600 Speaker 2: but it is helpful to know that, Like, well, if 890 00:50:42,640 --> 00:50:44,640 Speaker 2: I choose to spend some time on this, I can 891 00:50:44,680 --> 00:50:47,520 Speaker 2: probably fight this. I think that empowerment is a huge 892 00:50:47,600 --> 00:50:50,400 Speaker 2: part of what Matt is doing. Like you said, somebody 893 00:50:50,400 --> 00:50:52,239 Speaker 2: told him, Man, people need to be talking about this. 894 00:50:52,360 --> 00:50:53,840 Speaker 2: He's out there talking about it. It's a part of 895 00:50:53,840 --> 00:50:56,879 Speaker 2: why we have the show. But Jelis introduced the beer 896 00:50:56,960 --> 00:50:59,880 Speaker 2: that you and I enjoyed during this episode. It's a 897 00:51:00,000 --> 00:51:02,160 Speaker 2: Horns the groooner. This is I think that's how you 898 00:51:02,160 --> 00:51:02,440 Speaker 2: say it. 899 00:51:02,480 --> 00:51:05,879 Speaker 1: But this is the pills, not perfect German, but it'll pass. 900 00:51:06,480 --> 00:51:08,960 Speaker 2: Yeah, what were your thoughts on this on this Aldi beer? 901 00:51:09,000 --> 00:51:10,600 Speaker 2: This is one of the ones I picked up from 902 00:51:10,760 --> 00:51:13,680 Speaker 2: Aldi again to commiserate the fact that we did not 903 00:51:13,760 --> 00:51:16,040 Speaker 2: reach our daffy campaign giving goals. 904 00:51:16,080 --> 00:51:18,279 Speaker 1: We both lost ones who were both drinking crab beer, 905 00:51:18,320 --> 00:51:20,840 Speaker 1: not craft beer. I'm gonna call this an average pills 906 00:51:21,040 --> 00:51:24,880 Speaker 1: and average pills like it wasn't terrible. I've had worse. 907 00:51:25,400 --> 00:51:29,399 Speaker 1: But I would also never suggest Aldie Beers to anyone ever, 908 00:51:29,640 --> 00:51:31,640 Speaker 1: even though I would suggest going there for grocery shopping. 909 00:51:31,680 --> 00:51:33,080 Speaker 2: It's funny that you said it's not the worst, because 910 00:51:33,080 --> 00:51:35,640 Speaker 2: I feel like it's pretty close to the worst. Because 911 00:51:36,360 --> 00:51:40,520 Speaker 2: so on Monday we enjoy enjoyed another European Pills and 912 00:51:40,600 --> 00:51:43,480 Speaker 2: I was like really surprised at how clean and kind 913 00:51:43,520 --> 00:51:45,400 Speaker 2: of fresh it was. I feel like this is I 914 00:51:45,440 --> 00:51:47,480 Speaker 2: don't know, it's something about it tastes old. It tastes 915 00:51:47,560 --> 00:51:51,160 Speaker 2: like like a new garden hose, like a fresh not 916 00:51:51,200 --> 00:51:52,840 Speaker 2: in a great way, like it's I don't know, the 917 00:51:53,080 --> 00:51:56,239 Speaker 2: kind of rubbery elements it's got, like the fresh can 918 00:51:56,280 --> 00:51:59,440 Speaker 2: of tennis balls kind of smell or aroma to it. 919 00:51:59,480 --> 00:52:00,960 Speaker 1: Well, I will say, so you know they have like 920 00:52:01,000 --> 00:52:03,120 Speaker 1: best buy dating on Kansas. Ye, that's how you just 921 00:52:03,160 --> 00:52:04,920 Speaker 1: look at it. Well sometimes and some will tell you 922 00:52:04,960 --> 00:52:06,640 Speaker 1: when it's canned. I just will tell you when it's 923 00:52:06,640 --> 00:52:07,880 Speaker 1: best to drink it by, and so you have a 924 00:52:07,880 --> 00:52:09,759 Speaker 1: hard time knowing how old the extra thing is. This 925 00:52:09,840 --> 00:52:12,640 Speaker 1: one says April six, twenty twenty five, which makes me 926 00:52:12,719 --> 00:52:14,600 Speaker 1: think they think that this beer is great for a 927 00:52:14,600 --> 00:52:16,640 Speaker 1: long time. But the truth is beers are really only 928 00:52:16,680 --> 00:52:19,279 Speaker 1: good for I don't know, eight weeks maybe before they 929 00:52:19,320 --> 00:52:21,440 Speaker 1: start to decline in quality. So who knows how long 930 00:52:21,480 --> 00:52:23,000 Speaker 1: these have been sitting on the shelves. 931 00:52:23,000 --> 00:52:24,600 Speaker 2: Well, but that being said, like I don't know, I'm 932 00:52:24,640 --> 00:52:26,680 Speaker 2: not gonna say it was absolutely terrible. I think for 933 00:52:26,760 --> 00:52:28,000 Speaker 2: a lot of folks out there who like some of 934 00:52:28,000 --> 00:52:30,560 Speaker 2: those different flavors, who like a nice European pills, there's 935 00:52:30,600 --> 00:52:32,600 Speaker 2: something something they can pick up at their local Aldi, 936 00:52:32,719 --> 00:52:35,200 Speaker 2: if you're so lucky to have an amazing, low cost 937 00:52:35,280 --> 00:52:36,880 Speaker 2: grocery store like Aldi near you. 938 00:52:37,040 --> 00:52:39,359 Speaker 1: It's amazing how two of our favorite grocers have some 939 00:52:39,400 --> 00:52:42,080 Speaker 1: of the worst forays in the craft beer that being 940 00:52:42,200 --> 00:52:45,640 Speaker 1: Costco and Aldi. Oh my gosh, the beers are trash, 941 00:52:45,760 --> 00:52:48,919 Speaker 1: and I would love to see them partner with better 942 00:52:48,960 --> 00:52:51,480 Speaker 1: brewers and make more interesting beers. But you know, they 943 00:52:51,600 --> 00:52:52,520 Speaker 1: do other great things, so. 944 00:52:52,440 --> 00:52:54,080 Speaker 2: You can't have it all right now, all right, that's 945 00:52:54,080 --> 00:52:55,839 Speaker 2: gonna be it for this episode. You can find show 946 00:52:55,880 --> 00:52:58,840 Speaker 2: notes up on the website at howtomoney dot com. Buddy, 947 00:52:58,840 --> 00:52:59,520 Speaker 2: that's going to be it. 948 00:53:00,120 --> 00:53:02,719 Speaker 1: Next time, Best friends out, Best Friends Out,