WEBVTT - How to push back

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<v Speaker 1>Welcome to Before Breakfast, a production of My Heart Radio.

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<v Speaker 1>Good Morning, This is Laura. Welcome to the Before Breakfast podcast.

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<v Speaker 1>Today's tip is about how to push back respectfully when

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<v Speaker 1>somebody makes an unreasonable request at work. Today's tip, like

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<v Speaker 1>some will cover next week, comes from management expert Allison

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<v Speaker 1>Green's book Ask a Manager. In this book, she covers

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<v Speaker 1>all sorts of sticky situations that make the workplace a

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<v Speaker 1>bit less wonderful. In a perfect world, everyone would be

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<v Speaker 1>mature and emotionally aware, no one would ever ask for

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<v Speaker 1>anything unreasonable. Alas, we work with human beings who, like us,

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<v Speaker 1>are wrapped up in their own dramas. What often happens

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<v Speaker 1>is that people have no idea what goes into your job,

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<v Speaker 1>and so they have no idea what's reasonable and what isn't.

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<v Speaker 1>When I was having some home renovation work done, I

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<v Speaker 1>visited a contractor who'd put a cartoon on the wall

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<v Speaker 1>featuring a couple asking for their entire house to be

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<v Speaker 1>gutted and redone for some pittance. The beleaguered contractor in

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<v Speaker 1>the cartoon suggested that perhaps they've been watching a bit

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<v Speaker 1>too much h G TV, So it goes in the

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<v Speaker 1>rest of life for instance, maybe a colleague keeps giving

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<v Speaker 1>you last minute work. Is she a terrible person? Maybe,

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<v Speaker 1>but maybe in her mind it's a small request, or

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<v Speaker 1>she cluelessly believes it's the only thing you have on

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<v Speaker 1>your plate and ask a manager. Green suggests keeping this

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<v Speaker 1>mindset that she may not even realize that what she's

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<v Speaker 1>doing is a problem. So how can you explain that

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<v Speaker 1>it is a problem and solve it? Try this script?

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<v Speaker 1>Is there a way for me to get this type

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<v Speaker 1>of work earlier? It can take a while to turn

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<v Speaker 1>it around, and when I have other looming deadlines, it's

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<v Speaker 1>hard to fit it, and when I don't have more notice. Ideally,

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<v Speaker 1>I'd like at least a few days with this kind

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<v Speaker 1>of thing, since I'm fitting it in around other priorities.

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<v Speaker 1>And if it keeps happening, well, maybe make her deadline

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<v Speaker 1>not your problem. I can try to fit this in,

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<v Speaker 1>but I had most of today and tomorrow scheduled for

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<v Speaker 1>other work. Is there any wiggle room on the deadline

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<v Speaker 1>for this since it's coming to me so late? If

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<v Speaker 1>you've got clearance from your boss for something else that

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<v Speaker 1>really has to get done, first, mentioned this and then

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<v Speaker 1>just smile and let her figure out how to deal

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<v Speaker 1>with this reality, or perhaps you have a colleague who

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<v Speaker 1>keeps asking you to do something that really isn't your job.

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<v Speaker 1>As Green notes, you probably don't want to directly say

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<v Speaker 1>that's not my job. And true all hands on deck situations,

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<v Speaker 1>everything is everyone's job. But for day to day stuff,

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<v Speaker 1>you're best off explaining why you're not the right person,

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<v Speaker 1>and if possible, who might be some scripts. I'm on

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<v Speaker 1>deadline with high priority X, and I've got to stay

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<v Speaker 1>focused on that, so I can't help. Unfortunately, you can

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<v Speaker 1>again cite your manager and note that you've been told

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<v Speaker 1>to focus exclusively on cleaning up some other backlog. Now,

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<v Speaker 1>of course, the problem with the busy excuse is that

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<v Speaker 1>you might want to make sure that your computer screen

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<v Speaker 1>is an obviously tuned to online headlines that have nothing

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<v Speaker 1>to do with your job as you're saying this, And

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<v Speaker 1>this is why I prefer Green's other potential script, which

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<v Speaker 1>takes the focus off time and puts it back on

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<v Speaker 1>the actual work. M hmm. You might say, I'm not

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<v Speaker 1>usually the person who handles that. I think Pablo is,

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<v Speaker 1>and he should be able to help you, because, honestly,

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<v Speaker 1>a big part of solving the problem of unreasonable requests

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<v Speaker 1>is as green notes, believing that it's okay to protect

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<v Speaker 1>your own time and say no to this kind of thing.

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<v Speaker 1>If you truly internalize this, then you're more naturally push

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<v Speaker 1>back in a friendly but confident way. If you're not

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<v Speaker 1>a millionaire and someone asked you for a million dollars,

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<v Speaker 1>you'd laugh, shrug it off with a simple wish I

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<v Speaker 1>could help you there. You wouldn't agonize ever your answer.

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<v Speaker 1>And just like you don't have a million dollars, you

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<v Speaker 1>don't have all the time in the world either. We

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<v Speaker 1>can save our help for the reasonable requests. That is,

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<v Speaker 1>the ones where there is a clear objective, we know

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<v Speaker 1>we can help and the person has enough relationship capital

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<v Speaker 1>with us where we want to do what we can

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<v Speaker 1>Absent that. This is withdrawals without deposits. No one can

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<v Speaker 1>sustain that for long. So what will you push back

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<v Speaker 1>on today? In the meantime, this is Laura. Thanks for listening,

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<v Speaker 1>and here's to making the most of our time. Hey, everybody,

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<v Speaker 1>I'd love to hear from you. You can send me

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<v Speaker 1>your tips, your questions, or anything else. Just connect with

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<v Speaker 1>me on Twitter, Facebook and Instagram at Before Breakfast Pod.

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<v Speaker 1>That's b E. The number four then Breakfast p o D.

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<v Speaker 1>You can also shoot me an email at before Breakfast

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<v Speaker 1>podcast at i heeart media dot com that before Breakfast

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<v Speaker 1>is spelled out with all the letters. Thanks so much,

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<v Speaker 1>I look forward to staying in touch. Before Breakfast is

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