WEBVTT - Getting into the data-ing game

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<v Speaker 1>I'm off my game today. No, you're not. People are

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<v Speaker 1>going to have to start making better content. I think

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<v Speaker 1>we're gonna be talking about this for a long time.

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<v Speaker 1>When you program for everyone, you programmed for no one.

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<v Speaker 1>I think it's a word purpose driven platform. Like we're

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<v Speaker 1>trying to get to substance. How was that? Are you

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<v Speaker 1>happy with that? This is marketing therapy right now? And

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<v Speaker 1>it really is? What's up on? Laura Currency and I'm

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<v Speaker 1>Alexa Kristen. Welcome back to at Landia Episode four. Here

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<v Speaker 1>we are. We're back this season of love, the season

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<v Speaker 1>of what Feb Feb this season of love. We're back

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<v Speaker 1>from the I A B. It was a really good

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<v Speaker 1>meeting a couple of days. We met some really cool

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<v Speaker 1>people and I be dropped some knowledge about DTC brands

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<v Speaker 1>and what they're doing in the space. And I think

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<v Speaker 1>for me at least, what was really interesting was this

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<v Speaker 1>very very clear kind of call out from the I

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<v Speaker 1>B about community, about content over advertising, and UM, we're

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<v Speaker 1>gonna have Randall Rothenberg on the show to kind of

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<v Speaker 1>walk through their findings because I thought that they were

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<v Speaker 1>really smart. But when we were talking to UM, Henry Davis,

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<v Speaker 1>the president and CEO of Glossier on stage the opening night.

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<v Speaker 1>One thing that Henry made really clear is, yes, we

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<v Speaker 1>use data and we're looking at certain signals with our consumers,

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<v Speaker 1>but if we are not in bed and we are

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<v Speaker 1>not part of the community, there's not a ton we

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<v Speaker 1>can do. And so how do we connect people around beauty?

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<v Speaker 1>How do we connect people around identities? And I'm I

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<v Speaker 1>think that that is not just for direct to consumer brands.

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<v Speaker 1>That's for everyone. And I think in not so subtle

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<v Speaker 1>away Henry said, and I'm paraphrasing, he said, you know,

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<v Speaker 1>kind of one of our next steps is to really

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<v Speaker 1>start building ways of having the community talk to each

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<v Speaker 1>other that and what does that mean? What does that mean?

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<v Speaker 1>Did they start becoming more of a technology brand or

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<v Speaker 1>on the side, I don't know. Yeah, what does it

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<v Speaker 1>mean when a beauty brand opens up a slack channel

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<v Speaker 1>where you know, or they becomes and whatnot are being shared,

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<v Speaker 1>or they become this lack of beauty right or they

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<v Speaker 1>could become a slack of you know, something like even

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<v Speaker 1>becoming the actual pipe. I think that starts getting really

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<v Speaker 1>interesting and then it also opens opportunities for new brands

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<v Speaker 1>to get in on and get away from a Facebook,

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<v Speaker 1>a Google, a YouTube, right and actually start interacting with

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<v Speaker 1>a community that a brand has created and communication channel

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<v Speaker 1>that they've created. It becomes an obsession, a place of obsession,

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<v Speaker 1>you know, where people you know, you're you're getting served

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<v Speaker 1>all the context as opposed to part of it. Yeah,

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<v Speaker 1>so we're going to have Melissa Habilei on who's the

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<v Speaker 1>CMO of okay Cupid? After the break and before we

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<v Speaker 1>get into that, one of the things that like I

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<v Speaker 1>think our minds are in the middle of the conversation

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<v Speaker 1>was around the incredible amount of data um and personal

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<v Speaker 1>personal details of at a apps are sitting on that

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<v Speaker 1>We were like, holy shit, how do you take this

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<v Speaker 1>and start to streamline insights and information back into the market.

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<v Speaker 1>That brings us to the next level, one layer deeper

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<v Speaker 1>into personas because the things that they're able to uncover

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<v Speaker 1>in terms of how you know persone wants to get

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<v Speaker 1>matched up with person B. I mean, those are the

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<v Speaker 1>most intimate parts of you. Where how where are they going?

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<v Speaker 1>Like where is it happening? Both from a geographical standpoint,

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<v Speaker 1>but like what are the topics and things that people

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<v Speaker 1>are identifying with, which I think is really surprising when

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<v Speaker 1>she starts talking about identities and where totally and and

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<v Speaker 1>there are things that you we would we were like

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<v Speaker 1>what we would have never guessed. She dropped some really

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<v Speaker 1>interesting insights around UM relationships, UM and psychographics and politics

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<v Speaker 1>that I think any brand should be listening to and

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<v Speaker 1>any brand should be aware of. It's not even about

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<v Speaker 1>being in the dating space. It's about how people are

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<v Speaker 1>starting to come together in intimate relationships. Yeah. Well, if

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<v Speaker 1>I'm I'm Starbucks or Dunkin Donuts and I know that

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<v Speaker 1>you know, insert data point. Here are the types of

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<v Speaker 1>people that are coming to have their first day over

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<v Speaker 1>you know, uh latte, and they want to talk about

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<v Speaker 1>this that can completely shape the way I'm communicating to

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<v Speaker 1>those consumers totally. And there's twenty million of them globally. Yeah,

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<v Speaker 1>it's impressive. I mean, it's impressively and it's I was

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<v Speaker 1>really I mean, I think she said it was like

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<v Speaker 1>a three point six billion dollar industry right now and growing.

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<v Speaker 1>It's big UM and I think it's the new way.

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<v Speaker 1>And Bumble is definitely cued into this because it's the

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<v Speaker 1>new way people are meeting, not even in romantic relationships,

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<v Speaker 1>but Bumble has gone into Buble relationships full stop. Right, yeah,

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<v Speaker 1>so that we are really excited to have Melissa on

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<v Speaker 1>and we hope all of you ad Landias out there

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<v Speaker 1>finding love in one way or another. Welcome back. We're

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<v Speaker 1>in the studio with Okay Cupid CMO Melissa Habiley, who

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<v Speaker 1>is reinventing the way we think about DTF. Welcome to

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<v Speaker 1>the show, Melissa, Welcome in India. So there's a lot

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<v Speaker 1>of competition in the dating app world, right, So everything

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<v Speaker 1>from the o G s like match dot Com to

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<v Speaker 1>the new ones like Tinder and Hinge and ball and

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<v Speaker 1>all of these. Um, you obviously came out swinging with

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<v Speaker 1>this new campaign. Can you tell us where the point

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<v Speaker 1>of differentiation exists for okay Cupid and why this campaign now? Yeah,

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<v Speaker 1>and thanks again for having us on to talk about this.

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<v Speaker 1>I think what we wanted to do was not create

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<v Speaker 1>something in isolation of me too and time's up and

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<v Speaker 1>all these conversations we were having and and what a

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<v Speaker 1>year it's been for women, and uh, you know, we

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<v Speaker 1>talked about Okay, well what are women dealing with today?

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<v Speaker 1>And we had you know, this term DTF is almost

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<v Speaker 1>often used by guys to talk to other guys about girls.

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<v Speaker 1>You don't have uh, you don't have a place in that,

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<v Speaker 1>you don't have a say in that. It's a label

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<v Speaker 1>that you probably did not co opt into. And so

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<v Speaker 1>when we were thinking, okay, Cupid's never had a campaign,

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<v Speaker 1>which is so crazy, there this o G dating app

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<v Speaker 1>that grew organically and had a great story and they

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<v Speaker 1>were all about the data. So around like four years,

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<v Speaker 1>I thought it was like ten or fourteen years. And

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<v Speaker 1>then you know, the thing about that is we've learned

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<v Speaker 1>a lot along the way. We've learned a lot, and

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<v Speaker 1>that's why we're really good at matching people. We have

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<v Speaker 1>more New York Times vows features than any other dating

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<v Speaker 1>app by a factor three. So um, we know we

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<v Speaker 1>do the best job of getting people together. And with DTF,

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<v Speaker 1>we you know what we didn't like was there are

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<v Speaker 1>phrases out there that make women feel worse about the selves.

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<v Speaker 1>And so the idea was, let's change it. We worked

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<v Speaker 1>with an unbelievable team at widen um, in particular jessin

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<v Speaker 1>Ian who were um, you know, carl Oeil who are

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<v Speaker 1>who are on the team, And the idea is, let's

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<v Speaker 1>subvert reclaim DTF. The f is whatever the fuck you

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<v Speaker 1>want it to be and you could be down to

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<v Speaker 1>the fuck, but like you own that it can be

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<v Speaker 1>down to fall head over heels um. The campaign was

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<v Speaker 1>shot by Maritio Catalan, who's one of those talked about

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<v Speaker 1>artists of today, most recently The Golden Toilet, which you know,

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<v Speaker 1>the Googenheim, very cheeky and a very cheeky way offered

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<v Speaker 1>to the White House and the spector is my hero.

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<v Speaker 1>I mean, I mean that's modern cur When has anyone

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<v Speaker 1>talked about the Gouggenheim as much as they have over

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<v Speaker 1>the last two or three weeks. She put them on

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<v Speaker 1>the map. And you know when we sat down in

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<v Speaker 1>Marizio and Pierre Palos partner UM in Creativity UM and Widen,

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<v Speaker 1>we were all brainstorming the FS. We wanted to shoot

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<v Speaker 1>and we wanted to have something that we're political. There's

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<v Speaker 1>this unprecedented moment right now politics and the roller and dating.

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<v Speaker 1>So we have down to filter out the far right,

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<v Speaker 1>which by the way, some places will not let us run.

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<v Speaker 1>We have down to um fight about the president. We

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<v Speaker 1>have romantic ones like down to fall ahead of our heels,

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<v Speaker 1>down to farmers market, down to floss together, because those

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<v Speaker 1>are some of the things that you do and you're

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<v Speaker 1>like early in the relationship, like an floss in front

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<v Speaker 1>of him. Um. And then we have things that are

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<v Speaker 1>you know, talking about this girl and you know people

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<v Speaker 1>are doing like down to fire up the kilns. People

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<v Speaker 1>are into that, down to focus on my chakras. Uh,

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<v Speaker 1>down to finish my novel because you've got a side

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<v Speaker 1>hustle and that's what your f is. And we just

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<v Speaker 1>want to affirm you. And you talked about, you know,

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<v Speaker 1>this idea of dating being in this world of substance

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<v Speaker 1>over selfies. Why do you think that's changed and how

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<v Speaker 1>do you see Okay Cupid helping to elevate that in

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<v Speaker 1>the dating world. What we notice is people are connecting

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<v Speaker 1>on issues and so we just started leaning into that. UM.

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<v Speaker 1>We noticed that both men and women started talking politics

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<v Speaker 1>in their profile. So there's been a one thousand percent

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<v Speaker 1>increase in political terms used in your profile in just

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<v Speaker 1>two years. What are some of those words, so it

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<v Speaker 1>could be progressive, liberal, republican, politically active, some of the

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<v Speaker 1>ones that you might expect, voting, UM, activists. Those are

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<v Speaker 1>all phrases that we're seeing people use. The Women's March

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<v Speaker 1>became a really popular price for women to put their

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<v Speaker 1>profile picture. And that is really important because you're signaling

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<v Speaker 1>what you're about this isdies. Yeah, And isn't it cool

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<v Speaker 1>that people are connecting not just and are you attractive

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<v Speaker 1>and do you want to make out with them or

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<v Speaker 1>take their clothes off? But are you like attracted to

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<v Speaker 1>their mind? Their brain? And that stuff is a really

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<v Speaker 1>good starting point. What's what we're noticing is when people

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<v Speaker 1>are upfront about I'm really passion about climate change, I'm

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<v Speaker 1>really passionate about voter rights, I'm I'm passionate about women's

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<v Speaker 1>right to choose, whatever those issues are. We see that

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<v Speaker 1>both sides are connecting over that. How many people are

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<v Speaker 1>on last year we had twenty million users. Now that's

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<v Speaker 1>around the world, that's globe. Our biggest audience is in

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<v Speaker 1>in the US. You know, it's interesting as you're talking,

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<v Speaker 1>you know, the idea that people are coming forth with

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<v Speaker 1>this information in such an intimate place, right, So, as

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<v Speaker 1>you think about audience personas, and we talk a lot

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<v Speaker 1>about use cases of data and how brands stand to

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<v Speaker 1>be able to actually monetize that or use it in

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<v Speaker 1>a way that is providing value or insight back into

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<v Speaker 1>our industry. Right. So, yeah, the data that you're aggregating

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<v Speaker 1>is essentially more intimate, seemingly truthful and real because it's

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<v Speaker 1>the most personal part of you. And so are you

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<v Speaker 1>doing anything with a lot of this data that you're

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<v Speaker 1>curating and um, that would be provocative and insightful to

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<v Speaker 1>the marketing industry at large? Do you plan to kind

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<v Speaker 1>of come out with anything that talks about That's a

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<v Speaker 1>great question. Right now, we only use it to better

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<v Speaker 1>understand how do we get more people together? Um. We

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<v Speaker 1>certainly have been able to use that for good in

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<v Speaker 1>a few ways, like drawing attention to votes that would

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<v Speaker 1>have impacted health care for women, you know, right, so

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<v Speaker 1>we're able to see things like when you know your

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<v Speaker 1>dating app is the app you are using probably the

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<v Speaker 1>most on your phone and as you said, the most

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<v Speaker 1>personal and most vulnerable, the most intimate. Uh. Um, we

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<v Speaker 1>right now we're really used man Tower just again understand

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<v Speaker 1>how people are getting together? How do we help you? Right?

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<v Speaker 1>So one of the things we we introduced this tool

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<v Speaker 1>where you could actually search around passions. We're kind of

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<v Speaker 1>famous for these questions that you have to answer to

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<v Speaker 1>on board, and we have three thousand them. You have

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<v Speaker 1>to answer fifteen and some of those are political. You

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<v Speaker 1>can skip them until you get questions you want and

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<v Speaker 1>you tell us how important those are. And so we

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<v Speaker 1>had seen you know, we dropped in a question and

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<v Speaker 1>me too, would you ever date someone that didn't support

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<v Speaker 1>me to not? Surprisingly? You know women would not you know. Um,

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<v Speaker 1>So when we we were asking questions about like how

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<v Speaker 1>do you feel about what's happening out there? How do

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<v Speaker 1>you feel at the conversations that are taking place? And

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<v Speaker 1>that helped us inform the DTF campaign. Are you updating

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<v Speaker 1>those questions like all you have some and so what

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<v Speaker 1>how do it? What? What's the scale of saying I'm

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<v Speaker 1>gonna we're gonna bring in me to questions like what's

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<v Speaker 1>that scale? When do you decide? Do you know what's

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<v Speaker 1>so cool? And this is why the culture okay cup,

0:12:13.640 --> 0:12:17.400
<v Speaker 1>it is great. At seven am we'll say, hey, you

0:12:17.400 --> 0:12:19.400
<v Speaker 1>know we slat we should we need to drop this

0:12:19.480 --> 0:12:22.319
<v Speaker 1>question in um and use this to help connect people.

0:12:22.960 --> 0:12:26.760
<v Speaker 1>And by seven thirty it's in. Wow, it's it's if

0:12:26.760 --> 0:12:29.200
<v Speaker 1>this okay cube. It is a really fast moving operation.

0:12:29.280 --> 0:12:32.559
<v Speaker 1>And what's lovely is you make decisions quickly. We don't

0:12:32.600 --> 0:12:34.440
<v Speaker 1>let time kill the Yeah, well you kind of have

0:12:34.480 --> 0:12:36.480
<v Speaker 1>to because these are the conversations people are having on

0:12:36.520 --> 0:12:39.840
<v Speaker 1>their days over drink. Yeah, that's exactly right, Like, shouldn't

0:12:39.840 --> 0:12:42.360
<v Speaker 1>your dating app be reflecting like what the conversations you're

0:12:42.360 --> 0:12:45.440
<v Speaker 1>having at bars? Or I think you're in a really

0:12:45.440 --> 0:12:48.400
<v Speaker 1>interesting position as you think about dating and sort of

0:12:48.440 --> 0:12:51.080
<v Speaker 1>the conversations that are happening as a part of this

0:12:51.240 --> 0:12:56.440
<v Speaker 1>culture or really what's informing society and vice versa. And

0:12:56.520 --> 0:12:59.280
<v Speaker 1>so you're kind of at this interesting intersection where you're

0:12:59.320 --> 0:13:01.559
<v Speaker 1>really in the in the thick of it, where other

0:13:01.559 --> 0:13:03.240
<v Speaker 1>people are like, should we go there? Should we not?

0:13:03.280 --> 0:13:04.640
<v Speaker 1>Like you, you don't really have a choice, do you,

0:13:04.880 --> 0:13:07.440
<v Speaker 1>We don't have a choice, And frankly, we think listen.

0:13:07.520 --> 0:13:09.640
<v Speaker 1>Let's also be totally clear. I mean, you guys are

0:13:09.800 --> 0:13:12.880
<v Speaker 1>the experts on this stuff. It's a good brand decision, right.

0:13:12.920 --> 0:13:15.240
<v Speaker 1>If you are talking to everybody, you're talking to nobody

0:13:15.280 --> 0:13:21.559
<v Speaker 1>and so so be distinctive and like right, and so

0:13:22.080 --> 0:13:24.920
<v Speaker 1>you know, you you've got to you've got to tell

0:13:25.000 --> 0:13:27.840
<v Speaker 1>people what you're about. And you know, like yesterday I

0:13:27.880 --> 0:13:30.800
<v Speaker 1>was like getting coffee and like Starbucks is grant behemous

0:13:30.800 --> 0:13:33.120
<v Speaker 1>and people feel whatever, But you know, I love about Starbucks.

0:13:33.200 --> 0:13:35.360
<v Speaker 1>Their benefits are great. You know, the benefits are because

0:13:35.840 --> 0:13:37.640
<v Speaker 1>comes from a blue collar family. His father broke his

0:13:37.720 --> 0:13:40.000
<v Speaker 1>ankle or something and his family couldn't eat for a

0:13:40.080 --> 0:13:42.360
<v Speaker 1>few months because of that. And they provide I V

0:13:42.679 --> 0:13:45.160
<v Speaker 1>for women. So I'm like, I'm happy to support that.

0:13:45.160 --> 0:13:49.520
<v Speaker 1>Even so, what what? What matters to people more so

0:13:49.640 --> 0:13:51.600
<v Speaker 1>than ever, You guys are doing a really good job

0:13:51.720 --> 0:13:54.720
<v Speaker 1>talking about it is what your brand cares about, what

0:13:54.760 --> 0:13:56.559
<v Speaker 1>they get behind and if they make a statement or

0:13:56.600 --> 0:13:59.320
<v Speaker 1>not does matter, And it matters if I'm going to

0:13:59.440 --> 0:14:01.720
<v Speaker 1>choose you or someone else. By the way, Okay, Cupid

0:14:01.800 --> 0:14:05.280
<v Speaker 1>is free, so you know, we have a premium service, um,

0:14:05.280 --> 0:14:06.760
<v Speaker 1>which is great and that's where a lot of our

0:14:06.760 --> 0:14:10.679
<v Speaker 1>revenue comes from. But um, you know, you've got to

0:14:10.720 --> 0:14:14.640
<v Speaker 1>take some bold moves and tell people what you care about.

0:14:14.760 --> 0:14:17.320
<v Speaker 1>We were the first big dating app to create non

0:14:17.360 --> 0:14:20.000
<v Speaker 1>binary gender options. We're one of the first big dating

0:14:20.040 --> 0:14:22.520
<v Speaker 1>apps to create a great experience for l g B

0:14:22.640 --> 0:14:25.760
<v Speaker 1>t Q. And is there a business case for creating

0:14:25.760 --> 0:14:28.440
<v Speaker 1>not We have twenty two gender options. The the amount

0:14:28.440 --> 0:14:33.200
<v Speaker 1>of time and money and two gender options, there's no

0:14:33.240 --> 0:14:36.680
<v Speaker 1>business case that would ever justify what we invested in that.

0:14:36.760 --> 0:14:40.320
<v Speaker 1>But it's the right thing to do. Our ecosystems care

0:14:40.400 --> 0:14:42.360
<v Speaker 1>that we do that, they care that their friends who

0:14:42.440 --> 0:14:44.240
<v Speaker 1>are in those scenarios where you know, one of our

0:14:44.280 --> 0:14:47.680
<v Speaker 1>hero images from DTF is two women in an embrace

0:14:47.960 --> 0:14:51.960
<v Speaker 1>and and like, you know, the big business opportunities of

0:14:52.040 --> 0:14:56.520
<v Speaker 1>the heterosexual audience, but our audience cares that we support that.

0:14:57.040 --> 0:14:58.600
<v Speaker 1>I loved that because what you see now is when

0:14:58.600 --> 0:15:00.960
<v Speaker 1>Cecili Richards is posting, she's saying about Black Lives Matter,

0:15:01.000 --> 0:15:07.000
<v Speaker 1>she's posting about many issues beyond the issue of women's health.

0:15:07.240 --> 0:15:10.520
<v Speaker 1>And you see that out of a number of movements, um,

0:15:10.560 --> 0:15:12.840
<v Speaker 1>you know, people supporting each other. And so we want

0:15:12.880 --> 0:15:15.600
<v Speaker 1>to play in that space as much as we can

0:15:15.640 --> 0:15:19.680
<v Speaker 1>authentically do that. Does Okay Cupid or does any dating

0:15:19.680 --> 0:15:23.920
<v Speaker 1>app go too far? And having perspective like I don't

0:15:23.920 --> 0:15:25.840
<v Speaker 1>think they go far enough, you know, I think that

0:15:25.960 --> 0:15:28.120
<v Speaker 1>I really don't. I don't think enough brands are going

0:15:28.120 --> 0:15:31.360
<v Speaker 1>far enough, you know, um several years ago. But this

0:15:31.440 --> 0:15:34.320
<v Speaker 1>is here's what's really awesome about my position is okay,

0:15:34.400 --> 0:15:36.440
<v Speaker 1>keep it as a track record of this. When the

0:15:36.440 --> 0:15:40.480
<v Speaker 1>then CEO of Mozilla made home of comments, we immediately

0:15:40.720 --> 0:15:43.800
<v Speaker 1>said you were not participating. We will not be able

0:15:43.840 --> 0:15:46.440
<v Speaker 1>to use this the Mozilla argument. Earlier this year, we

0:15:46.480 --> 0:15:48.080
<v Speaker 1>had a white supremacist on this site, one of the

0:15:48.160 --> 0:15:51.480
<v Speaker 1>Charlotte organizers, and we booted him out very quickly. It

0:15:51.520 --> 0:15:54.080
<v Speaker 1>was in corporate and we had a hundred sixty thousand

0:15:54.120 --> 0:15:58.200
<v Speaker 1>tweets in like ten hours. And so we are unapologetic

0:15:58.280 --> 0:16:00.520
<v Speaker 1>about some of this stuff. I think I think more

0:16:00.520 --> 0:16:02.840
<v Speaker 1>brands and companies need to take some I think it's

0:16:02.960 --> 0:16:06.800
<v Speaker 1>easier for you. It is easier, No, but it but

0:16:06.960 --> 0:16:10.080
<v Speaker 1>acknowledging that it is easier, you should do it. I

0:16:10.120 --> 0:16:13.720
<v Speaker 1>think you know how to brands start stepping into owning

0:16:14.120 --> 0:16:16.960
<v Speaker 1>their perspective. How how do you you know outside of

0:16:16.960 --> 0:16:20.320
<v Speaker 1>how does a CpG start to do that? It's a

0:16:20.360 --> 0:16:22.560
<v Speaker 1>really tough It's a tough Wait. Who do you guys

0:16:22.600 --> 0:16:24.440
<v Speaker 1>think is doing a good job at that? I think

0:16:24.480 --> 0:16:29.280
<v Speaker 1>done amazing job. Teen Folk. I think teen freaking Vogue

0:16:29.360 --> 0:16:33.560
<v Speaker 1>and like what Elaine um Walter Ross did when she

0:16:33.720 --> 0:16:39.200
<v Speaker 1>was at the editor, Holy sh it ll All of

0:16:39.240 --> 0:16:42.400
<v Speaker 1>a sudden, teen Vogue went from play cating and trying

0:16:42.440 --> 0:16:45.720
<v Speaker 1>to sell advertising really at the end of the day

0:16:46.160 --> 0:16:50.360
<v Speaker 1>too tweens and teens to having a perspective and rooting

0:16:50.360 --> 0:16:53.600
<v Speaker 1>themselves in issues and conversations that we're actually being had,

0:16:53.720 --> 0:16:56.560
<v Speaker 1>which you are doing. You know, I think we have

0:16:56.600 --> 0:16:59.720
<v Speaker 1>an opportunity but also responsibility. I think you're dating episode,

0:16:59.760 --> 0:17:02.840
<v Speaker 1>you're vulnerable, it's like you're falling in love. You've got

0:17:02.920 --> 0:17:06.280
<v Speaker 1>to be connected to what people are talking about and

0:17:06.280 --> 0:17:09.800
<v Speaker 1>and you know that's where the opportunity is. You mentioned

0:17:09.800 --> 0:17:12.439
<v Speaker 1>that you're a free service, which means you have to

0:17:13.119 --> 0:17:18.160
<v Speaker 1>revenue dollars. So as somebody who is taking these provocative

0:17:18.920 --> 0:17:24.040
<v Speaker 1>um stances around, you know, different thematics and culture, society,

0:17:24.080 --> 0:17:29.400
<v Speaker 1>et cetera, how are brands reacting that need to reach

0:17:29.480 --> 0:17:31.480
<v Speaker 1>this audience and advertise on your site. Yeah, that's a

0:17:31.520 --> 0:17:34.879
<v Speaker 1>great question because this isn't for everyone. And as we

0:17:35.000 --> 0:17:39.560
<v Speaker 1>become sharper about who we are for and what we're

0:17:39.600 --> 0:17:42.000
<v Speaker 1>about and what we're gonna put our time and energy into, um,

0:17:42.040 --> 0:17:44.200
<v Speaker 1>some folks are gonna say that's not for us. And

0:17:44.720 --> 0:17:46.800
<v Speaker 1>I'm really blessed to be in a position where you know,

0:17:46.840 --> 0:17:51.720
<v Speaker 1>we're supported in doing that. Um. But yeah, it's not

0:17:51.720 --> 0:17:53.679
<v Speaker 1>going to be for everyone. Who's who's like one of

0:17:53.720 --> 0:17:56.040
<v Speaker 1>your you don't have to name the brand, but category

0:17:56.119 --> 0:18:01.000
<v Speaker 1>who's like category wise top advertiser. Okay, Cuban, you know,

0:18:01.480 --> 0:18:05.920
<v Speaker 1>um we it's interesting because it's changed a lot, and

0:18:05.960 --> 0:18:07.280
<v Speaker 1>I think it's going to change a lot in the

0:18:07.320 --> 0:18:09.640
<v Speaker 1>next few years. I think what we're seeing our brands

0:18:09.640 --> 0:18:14.200
<v Speaker 1>that you guys have talked about who care about uh

0:18:14.400 --> 0:18:17.200
<v Speaker 1>more than just having the best product in ex category.

0:18:17.280 --> 0:18:22.600
<v Speaker 1>They care about consumers and what they're doing and and

0:18:22.800 --> 0:18:25.520
<v Speaker 1>having a point of view on that stuff. So, um,

0:18:25.640 --> 0:18:27.119
<v Speaker 1>you know, I'll tell you who I love to have

0:18:27.520 --> 0:18:29.959
<v Speaker 1>you just you see with them the Cards against Humanity

0:18:30.000 --> 0:18:32.919
<v Speaker 1>people did the wall and then you could get anyway.

0:18:32.960 --> 0:18:36.680
<v Speaker 1>I just thought, you know they are Actually that would

0:18:36.680 --> 0:18:40.120
<v Speaker 1>be such a fun partnership with you guys, so fun. Um.

0:18:40.200 --> 0:18:43.360
<v Speaker 1>We have partnership with Rosetta Stone interestingly, But the idea

0:18:43.480 --> 0:18:46.760
<v Speaker 1>was about we're seeing people as being different languages. As

0:18:46.840 --> 0:18:50.240
<v Speaker 1>border walls go up, people are more open and interested

0:18:50.280 --> 0:18:53.960
<v Speaker 1>than ever before in connecting with people that aren't from

0:18:54.000 --> 0:18:59.119
<v Speaker 1>that um from UM they're saying geography, background, et cetera.

0:18:59.240 --> 0:19:01.040
<v Speaker 1>So there's a fast extady that came out this year,

0:19:01.160 --> 0:19:04.240
<v Speaker 1>UM from like really similar people at like Nancy Colleges. Uh.

0:19:04.280 --> 0:19:06.719
<v Speaker 1>And the study was way sort of thing. The study

0:19:06.840 --> 0:19:09.640
<v Speaker 1>was there has been an unpresident arise in interracial marriages,

0:19:09.680 --> 0:19:13.119
<v Speaker 1>and that exactly correlates to when we saw dating apps

0:19:13.119 --> 0:19:16.920
<v Speaker 1>come onto the scene, and that is so exciting. Community borders.

0:19:16.960 --> 0:19:18.960
<v Speaker 1>It breaks down to ours exactly and you know, so

0:19:19.000 --> 0:19:21.440
<v Speaker 1>we we have we work with some really um clever

0:19:21.520 --> 0:19:23.399
<v Speaker 1>social scientists and people that are wet silier than us

0:19:23.440 --> 0:19:26.359
<v Speaker 1>and say, hey, so why are we attracted to attracted to? Right? Like,

0:19:26.400 --> 0:19:28.959
<v Speaker 1>that's one of the most basic questions. It's fascinating. One

0:19:29.000 --> 0:19:31.240
<v Speaker 1>of the elements, one of the ingredients, if you will,

0:19:31.440 --> 0:19:36.520
<v Speaker 1>of attraction is familiarity. Um, most people are attracted to

0:19:36.560 --> 0:19:40.119
<v Speaker 1>what they grew up with because it's familiar, and we

0:19:40.119 --> 0:19:43.360
<v Speaker 1>don't understand, you know, subconsciously why we attracted what we attracted.

0:19:43.359 --> 0:19:45.560
<v Speaker 1>But that's one of the drivers. So what happens is

0:19:45.600 --> 0:19:49.640
<v Speaker 1>in a dating app, you may not may you will

0:19:49.720 --> 0:19:53.320
<v Speaker 1>be exposed to more people than, um, what you grew

0:19:53.400 --> 0:19:56.479
<v Speaker 1>up with, and you start to break down kind of

0:19:56.520 --> 0:19:59.720
<v Speaker 1>the paranters that maybe you had. My husband's Asian If

0:19:59.720 --> 0:20:00.920
<v Speaker 1>you ever might I have been married to an Asian

0:20:00.960 --> 0:20:03.480
<v Speaker 1>Australian guy as a girl growing up in Indiana, I

0:20:03.480 --> 0:20:08.920
<v Speaker 1>would have said that sounds fun. I guess, like, you know, um,

0:20:09.320 --> 0:20:13.040
<v Speaker 1>and and that's awesome. Less in ten percent of people

0:20:13.040 --> 0:20:15.920
<v Speaker 1>and okay, Cupid even use a race or an ethnic

0:20:16.000 --> 0:20:20.159
<v Speaker 1>filters and ten percent, isn't that great? We're all and

0:20:20.200 --> 0:20:22.679
<v Speaker 1>we don't we we do not let you tell us

0:20:22.680 --> 0:20:24.800
<v Speaker 1>here's the eye color and the hair color that we

0:20:24.800 --> 0:20:29.240
<v Speaker 1>don't we don't allow that. We don't want to encourage that. Um.

0:20:29.400 --> 0:20:31.840
<v Speaker 1>I want to be about the story and are they

0:20:31.880 --> 0:20:34.639
<v Speaker 1>funny and all these things. UM, So we're seeing some

0:20:34.800 --> 0:20:38.720
<v Speaker 1>very really really fascinating shifts. Um you know, okay, cue,

0:20:38.720 --> 0:20:40.760
<v Speaker 1>but it's the most interesting because we have such a

0:20:40.760 --> 0:20:43.439
<v Speaker 1>a thriving presence in city. So you can san do

0:20:43.440 --> 0:20:45.920
<v Speaker 1>you guys work with like anyone in like on a

0:20:46.280 --> 0:20:50.399
<v Speaker 1>on a like n GEO level government level. Like some

0:20:50.480 --> 0:20:55.480
<v Speaker 1>of this data is freaking fascinating. Is rightly different type

0:20:55.520 --> 0:20:58.119
<v Speaker 1>of census data. It's it's fascinating. It's interesting. We we

0:20:58.160 --> 0:21:00.600
<v Speaker 1>did it. We did a big debate this week actually

0:21:00.920 --> 0:21:04.360
<v Speaker 1>um on our dating apps killing romance. And by the way,

0:21:04.359 --> 0:21:06.200
<v Speaker 1>we won the debate in a bit. And and they

0:21:06.200 --> 0:21:08.480
<v Speaker 1>take these very seriously deep Ac Chopra and Peter Teal

0:21:08.680 --> 0:21:11.400
<v Speaker 1>and Malcolm Gladwell all these people do this debate called

0:21:11.400 --> 0:21:17.760
<v Speaker 1>intelligence square and and we looked at we can't share

0:21:17.880 --> 0:21:20.600
<v Speaker 1>our data unless you know or we have to be

0:21:20.640 --> 0:21:23.040
<v Speaker 1>very careful to and when we are. But UM, one

0:21:23.080 --> 0:21:25.680
<v Speaker 1>of the allow of the day points ruling as the

0:21:25.800 --> 0:21:30.280
<v Speaker 1>rising number of marriages and the rates of divorce are falling.

0:21:30.480 --> 0:21:32.919
<v Speaker 1>No one's saying that. No one's talked because people are

0:21:32.920 --> 0:21:35.800
<v Speaker 1>getting married later and they're going for substance over selfie.

0:21:35.800 --> 0:21:38.560
<v Speaker 1>And this is one of the biggest impacts is because

0:21:38.600 --> 0:21:41.119
<v Speaker 1>women are working, so they and their identity is no

0:21:41.200 --> 0:21:43.919
<v Speaker 1>longer like maybe our moms. There the AGENTA was largely

0:21:43.960 --> 0:21:48.680
<v Speaker 1>about family, family, wife, mom, whatever. You're making decisions based

0:21:48.720 --> 0:21:50.240
<v Speaker 1>on a lot more than that. You're working, so you're

0:21:50.240 --> 0:21:54.440
<v Speaker 1>waiting longer. But what's also cool is people that are

0:21:55.760 --> 0:21:58.480
<v Speaker 1>relationships are coming from dating apps now and and we're

0:21:58.480 --> 0:22:01.080
<v Speaker 1>seeing there was again another study from not like the

0:22:01.119 --> 0:22:03.960
<v Speaker 1>match groups putting out the study, another study from UM.

0:22:04.000 --> 0:22:06.879
<v Speaker 1>I think the National Academy Science has said that UM

0:22:07.000 --> 0:22:11.280
<v Speaker 1>relationships that started on a dating app outlast traditional relationships,

0:22:11.320 --> 0:22:13.640
<v Speaker 1>and I don't I think that's partly with the dating app.

0:22:13.640 --> 0:22:15.000
<v Speaker 1>I think it's a lot of that has to do

0:22:15.080 --> 0:22:19.320
<v Speaker 1>with your meeting later. You're taking your time, you're focusing

0:22:19.359 --> 0:22:22.360
<v Speaker 1>on what are you into, what are you gonna talk about?

0:22:22.480 --> 0:22:24.639
<v Speaker 1>And sometimes people don't get Cupid you're matching on more

0:22:24.680 --> 0:22:27.159
<v Speaker 1>than the superficial hopefully and also just even front like

0:22:27.200 --> 0:22:29.440
<v Speaker 1>people who just meet through fronts, that doesn't actually mean

0:22:29.480 --> 0:22:31.920
<v Speaker 1>that that's going to be a relationship that lasts. You

0:22:31.960 --> 0:22:36.080
<v Speaker 1>were talking earlier about the diversity obviously based on the

0:22:36.119 --> 0:22:38.200
<v Speaker 1>city demographics that you have, and as you were talking,

0:22:38.320 --> 0:22:40.679
<v Speaker 1>this thought spurred to me. As marketers, we think a

0:22:40.680 --> 0:22:46.359
<v Speaker 1>lot of about lookalike targeting, and what's interesting to me is, okay,

0:22:46.400 --> 0:22:50.720
<v Speaker 1>Cupid actually makes me challenge that thought and thinking about

0:22:50.840 --> 0:22:53.840
<v Speaker 1>you were talking about familiarity and this idea that like,

0:22:54.359 --> 0:22:59.199
<v Speaker 1>do brands actually want to engage and lookalike targeting? Because

0:22:59.200 --> 0:23:03.280
<v Speaker 1>the things that we based that on, right, so if

0:23:03.359 --> 0:23:05.919
<v Speaker 1>you know you like this TV show and I like

0:23:06.040 --> 0:23:07.720
<v Speaker 1>this TV show, well then we should be targeting the

0:23:07.760 --> 0:23:09.800
<v Speaker 1>same product. Is clearly we're of the same mindset. But

0:23:09.840 --> 0:23:13.159
<v Speaker 1>the reality is people's personas and profiles are so much

0:23:13.200 --> 0:23:15.639
<v Speaker 1>more complex and substantive than that. And so just as

0:23:15.640 --> 0:23:17.560
<v Speaker 1>you were bringing that up, it's just an interesting thoughts,

0:23:17.640 --> 0:23:20.040
<v Speaker 1>like you break down borders and you allow communication to

0:23:20.119 --> 0:23:23.199
<v Speaker 1>kind of get beyond the iron hair color, Like, do

0:23:23.280 --> 0:23:25.240
<v Speaker 1>we have it wrong when it comes to look like targeting.

0:23:25.800 --> 0:23:28.520
<v Speaker 1>I think you're totally right. That's such an amazing point.

0:23:28.600 --> 0:23:31.040
<v Speaker 1>I think you are. This is why we have a

0:23:31.040 --> 0:23:33.640
<v Speaker 1>lot of advertisers that come to okay Cupid because we're

0:23:33.640 --> 0:23:37.280
<v Speaker 1>able to hyper target and we truly know more about

0:23:37.359 --> 0:23:40.040
<v Speaker 1>people than anyone else because of the nature of what

0:23:40.119 --> 0:23:44.840
<v Speaker 1>we're doing. Have you thought about building out okay Cupid experiences?

0:23:44.880 --> 0:23:46.600
<v Speaker 1>So is there a part where you match the people

0:23:46.600 --> 0:23:48.239
<v Speaker 1>and then there's a partner that's going to help you

0:23:48.320 --> 0:23:51.040
<v Speaker 1>execute the first dage. Yeah, that's such a good question,

0:23:51.040 --> 0:23:53.960
<v Speaker 1>and we have thought about that. I think, um, listen,

0:23:54.000 --> 0:23:56.040
<v Speaker 1>we're in the software business, which is a high margin,

0:23:56.200 --> 0:23:59.840
<v Speaker 1>great business to be and when you start to look

0:23:59.840 --> 0:24:02.840
<v Speaker 1>in to experience and things, that becomes difficult to scale

0:24:03.040 --> 0:24:06.920
<v Speaker 1>and the business is less exciting. So we think about

0:24:06.960 --> 0:24:09.800
<v Speaker 1>that stuff. But we you know, for now, there's no plans.

0:24:10.080 --> 0:24:11.720
<v Speaker 1>But you know, we hear from advertisers and brands all

0:24:11.720 --> 0:24:13.560
<v Speaker 1>the time, and we are doing more events with people

0:24:13.680 --> 0:24:15.240
<v Speaker 1>like I want to get in front of folks. I

0:24:15.280 --> 0:24:18.240
<v Speaker 1>want to you know, we know that you are. You know,

0:24:18.280 --> 0:24:20.320
<v Speaker 1>a lot of people know could keep it our entities

0:24:20.400 --> 0:24:23.679
<v Speaker 1>there do you do I r L meetups, we do

0:24:24.080 --> 0:24:27.960
<v Speaker 1>UM and listen. We're innovating in a lot of exciting ways.

0:24:28.080 --> 0:24:30.280
<v Speaker 1>So you can come back in a few months. And

0:24:32.600 --> 0:24:35.240
<v Speaker 1>I think I love the exclusive I think I think

0:24:35.320 --> 0:24:37.240
<v Speaker 1>that there's such a huge place that I know you

0:24:37.280 --> 0:24:41.600
<v Speaker 1>said you are serious about the data side, UM and privacy, Yeah,

0:24:41.960 --> 0:24:44.560
<v Speaker 1>got it. But I think that if okay, Cupid had

0:24:44.600 --> 0:24:47.000
<v Speaker 1>to be two B side in your business, that you

0:24:47.040 --> 0:24:50.639
<v Speaker 1>would fucking kill. But you guys have insights, like no

0:24:50.680 --> 0:24:54.000
<v Speaker 1>one has insights. You have everything right, well it's so intimate,

0:24:54.000 --> 0:24:55.720
<v Speaker 1>but you have location base, you have this, you have that.

0:24:55.760 --> 0:24:58.239
<v Speaker 1>I mean like, holy moly, if you could go in

0:24:58.320 --> 0:25:01.800
<v Speaker 1>and go and talk to brand some publishers about you know,

0:25:02.160 --> 0:25:06.159
<v Speaker 1>major kind of future forecasting. But also think about it.

0:25:06.240 --> 0:25:08.040
<v Speaker 1>We need all these commercials that you see out there,

0:25:08.080 --> 0:25:10.359
<v Speaker 1>like oh we get people together, we get together, we

0:25:10.359 --> 0:25:13.159
<v Speaker 1>get we actually know what gets you together. We know

0:25:13.240 --> 0:25:15.280
<v Speaker 1>the brand, you know the place from the time of day.

0:25:15.480 --> 0:25:18.520
<v Speaker 1>Like publishers. Publishers they actually need, like almost the more

0:25:18.560 --> 0:25:21.960
<v Speaker 1>traditional publishers, they need some of these insights. They need

0:25:22.040 --> 0:25:24.680
<v Speaker 1>some of the insights around like how are people connecting,

0:25:25.119 --> 0:25:27.920
<v Speaker 1>what are topics what's the new language, what's this? What's

0:25:28.240 --> 0:25:29.760
<v Speaker 1>I mean? You can do it from a surface level,

0:25:29.800 --> 0:25:32.640
<v Speaker 1>but getting down to some of these more like detailed

0:25:32.720 --> 0:25:35.720
<v Speaker 1>understandings of like what's happening and what are the conversations

0:25:35.760 --> 0:25:39.399
<v Speaker 1>and what are the drivers and identities and you know,

0:25:39.600 --> 0:25:45.359
<v Speaker 1>that's amazing for for anyone that's creating content. Anyone. Yeah, well,

0:25:45.400 --> 0:25:49.920
<v Speaker 1>that said, it's time to play our favorite game. I'm

0:25:49.960 --> 0:25:52.720
<v Speaker 1>like excited for your answers. Well, I would okay with

0:25:52.840 --> 0:25:55.800
<v Speaker 1>d I y Amazon, because when I'd be the richest

0:25:55.880 --> 0:25:58.240
<v Speaker 1>person in the history of the world with Jeff Bezos,

0:25:58.440 --> 0:26:00.720
<v Speaker 1>they know that's the new record, which is ever we

0:26:00.760 --> 0:26:02.480
<v Speaker 1>need to we need to look back and say how

0:26:02.520 --> 0:26:05.880
<v Speaker 1>many on the show. I'm like, yeah, sure, yeah, that's

0:26:06.320 --> 0:26:09.080
<v Speaker 1>he's coming on the show. I would I gotta say this.

0:26:09.119 --> 0:26:12.280
<v Speaker 1>I would kill bad dating behavior, kill that. I would

0:26:12.320 --> 0:26:14.800
<v Speaker 1>kill the hay because a lot of guys they say,

0:26:14.840 --> 0:26:16.879
<v Speaker 1>they say hey, and the girls like they roll their

0:26:16.920 --> 0:26:21.600
<v Speaker 1>eyes like okay, kill they kill that. I would buy

0:26:22.480 --> 0:26:25.240
<v Speaker 1>real estate in downtown New York. But like in the sixties,

0:26:25.880 --> 0:26:30.840
<v Speaker 1>in the sixties, yeah it was cheap. N oh, yeah,

0:26:30.520 --> 0:26:35.439
<v Speaker 1>oh you are up there. That's not downtown, all right,

0:26:35.520 --> 0:26:37.680
<v Speaker 1>that's yeah, that's good. I would build Amazons and I

0:26:37.720 --> 0:26:39.800
<v Speaker 1>owned it, so we see that money motivates you. But hey,

0:26:39.840 --> 0:26:44.639
<v Speaker 1>annoys you all right? Oh I like the psychology answers around.

0:26:44.760 --> 0:26:48.760
<v Speaker 1>Very good, Melissa, This was so fun so much. You

0:26:48.760 --> 0:26:50.439
<v Speaker 1>guys are so cool. I'm gonna have you back on

0:26:50.480 --> 0:26:52.440
<v Speaker 1>and you're gonna talk about some of the fact you're doing.

0:26:53.160 --> 0:26:55.840
<v Speaker 1>So Melissa, if people want to find you, how did

0:26:55.880 --> 0:26:59.000
<v Speaker 1>they find you? And please reach out because we're just

0:26:59.080 --> 0:27:01.480
<v Speaker 1>doing some crazy cool things now and we work really

0:27:01.520 --> 0:27:04.040
<v Speaker 1>really fast. Um hobbily at okay Cupid, h O b

0:27:04.480 --> 0:27:06.760
<v Speaker 1>l e y at okay cupid dot com awesome or

0:27:06.800 --> 0:27:11.520
<v Speaker 1>the usual social places. You guys are awesome, Thank you much. Yes,

0:27:11.800 --> 0:27:15.360
<v Speaker 1>love and smart love like smart love. We are dad

0:27:15.480 --> 0:27:19.440
<v Speaker 1>to fucking hang out with you. Anything than sorry Dad

0:27:19.480 --> 0:27:28.840
<v Speaker 1>again from the language All right, all right, big thanks

0:27:28.840 --> 0:27:32.480
<v Speaker 1>Melissa happily from Okay Cupid, Cameron Drew's. We know you're

0:27:32.480 --> 0:27:34.240
<v Speaker 1>looking for love and all the wrong places, but we

0:27:34.320 --> 0:27:37.119
<v Speaker 1>give you lots of things. Andy Bowers, Matt Turk and

0:27:37.160 --> 0:27:39.520
<v Speaker 1>all of our friends and family at Panoply, and we

0:27:39.600 --> 0:27:41.800
<v Speaker 1>will be back in two weeks to tell you about

0:27:41.920 --> 0:27:44.359
<v Speaker 1>served over Sound, our new dinner series Go kill it

0:27:44.440 --> 0:27:54.360
<v Speaker 1>at Landia full disclosure, our opinions, our own How are

0:27:54.359 --> 0:27:56.959
<v Speaker 1>people going on dates? Like what are the popular like

0:27:57.160 --> 0:28:02.000
<v Speaker 1>first spots question? So so, um, it depends on your city,

0:28:02.160 --> 0:28:04.960
<v Speaker 1>is the first thing. So depending on where you are.

0:28:05.480 --> 0:28:09.400
<v Speaker 1>You are. So in Austin, you know Austin, like Austin's

0:28:09.440 --> 0:28:13.280
<v Speaker 1>food truck scene is so sick um. And you know,

0:28:13.280 --> 0:28:14.720
<v Speaker 1>we've been spending all the time in Austin because we

0:28:14.720 --> 0:28:17.200
<v Speaker 1>want to understand what people are doing. Like food trucks

0:28:17.240 --> 0:28:19.600
<v Speaker 1>are like that's like a good day in Austin because

0:28:19.600 --> 0:28:21.760
<v Speaker 1>they're great and like listen, if you're young, you don't

0:28:21.760 --> 0:28:24.359
<v Speaker 1>want the guy to drop. Actually, did a food truck?

0:28:25.480 --> 0:28:28.440
<v Speaker 1>Did a catfish food truck to talk about how you

0:28:28.560 --> 0:28:31.920
<v Speaker 1>can't be catfished? Yeah? Yeah, we thought that that was clever.

0:28:32.280 --> 0:28:34.919
<v Speaker 1>That was clever. Um. You know people don't catfish on

0:28:34.960 --> 0:28:37.240
<v Speaker 1>Okay cube it as much because we make you go

0:28:37.280 --> 0:28:42.240
<v Speaker 1>through a more rigorous profile. But anyway, um, what are

0:28:42.280 --> 0:28:47.000
<v Speaker 1>a little up? Oh it's a head to have the competition, right, Um. So,

0:28:47.000 --> 0:28:48.920
<v Speaker 1>so it depends on your city. Um, in New York,

0:28:49.160 --> 0:28:52.120
<v Speaker 1>it's bars right because we don't have to no one's driving,

0:28:52.280 --> 0:28:55.480
<v Speaker 1>so it's really easy. UM. San Francisco, you'll see more

0:28:55.520 --> 0:28:56.720
<v Speaker 1>things like, oh, do you want to go to this,

0:28:57.120 --> 0:28:59.640
<v Speaker 1>like tech stars meet up or like this. You know

0:28:59.680 --> 0:29:03.240
<v Speaker 1>people will do business centric dates more than other cities.

0:29:03.920 --> 0:29:08.200
<v Speaker 1>Actually everyone's hustling, so you know they might both be

0:29:08.200 --> 0:29:11.640
<v Speaker 1>going to some lecture or something like that. UM. In

0:29:11.800 --> 0:29:15.280
<v Speaker 1>places like Portland's craft beer is so big, so a

0:29:15.280 --> 0:29:18.120
<v Speaker 1>lot of breweries, but you'll see like like there's also

0:29:18.200 --> 0:29:21.680
<v Speaker 1>like hikes or you know, a cooking class like