WEBVTT - Second Cup: Smile with your words

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<v Speaker 1>Welcome to Before Breakfast, a production of I Heart Radio.

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<v Speaker 1>Good Morning, This is Laura. Welcome to the Before Breakfast podcast.

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<v Speaker 1>Today's tip is to smile with your words. If you're

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<v Speaker 1>wearing a face mask, nobody can see your friendly smile

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<v Speaker 1>behind it. So whether you're with friends or family, or

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<v Speaker 1>colleagues or strangers, if you want them to know you're smiling,

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<v Speaker 1>you've got to say something to make that clear. Face

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<v Speaker 1>masks have become standard attire in many parts of the

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<v Speaker 1>US in the world right now. Important for keeping us safe,

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<v Speaker 1>but a little challenging for communicating. Non Verbal cues convey

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<v Speaker 1>a lot of meaning, and some of that meaning is

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<v Speaker 1>quite literally hidden by our face masks. Some research has

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<v Speaker 1>found that emails are often perceived more negatively than the

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<v Speaker 1>writer intended because there's no smile, ile, or happy voice

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<v Speaker 1>cues to soften the words. Something similar happens with talking

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<v Speaker 1>behind a mask, And if we're outdoors and wearing sunglasses,

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<v Speaker 1>are smiling eyes are hidden too, all the more reason

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<v Speaker 1>to focus on what we say. So when you are

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<v Speaker 1>wearing a mask, make a point of communicating positive emotions verbally.

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<v Speaker 1>Make sure the people you interact with understand what you

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<v Speaker 1>mean and since you probably want most of your interactions

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<v Speaker 1>to be upbeat, use words to convey positive attitudes and emotions.

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<v Speaker 1>This doesn't have to be hard, and it doesn't have

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<v Speaker 1>to feel falsely sunny either. I figured out a few

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<v Speaker 1>years ago that I should write my emails and then

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<v Speaker 1>go back in and put positive phrases at the beginning

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<v Speaker 1>and the end to make sure that anything that wasn't

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<v Speaker 1>supposed to be critical wasn't perceived as being. So, you

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<v Speaker 1>know these type of phrases. I hope you're having a

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<v Speaker 1>wonderful day. I'm so happy to be working with you.

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<v Speaker 1>I really appreciate your taking the time to deal with us. Similarly,

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<v Speaker 1>when you're in conversation with someone, put words around your

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<v Speaker 1>response to indicate your positive emotions. Got it, This is great. Thanks,

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<v Speaker 1>sounds like a solid plan. I appreciate your hard work

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<v Speaker 1>on this. When you would usually smile to indicate that

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<v Speaker 1>your understanding and supporting what your conversation partner is saying,

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<v Speaker 1>translate that smile into words that mean the same thing.

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<v Speaker 1>Smiling with words is also essential for greeting people when

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<v Speaker 1>we're masked. Pre COVID, it was totally warm and friendly

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<v Speaker 1>to smile and nod as a greeting. These days, a

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<v Speaker 1>smile and a nod behind a mask and sunglasses looks

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<v Speaker 1>exactly the same as a snub, and that's no good,

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<v Speaker 1>So go for a verbal smile instead. It can be

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<v Speaker 1>as simple as saying good morning to the dog walker

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<v Speaker 1>you encounter every day in the elevator in your building.

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<v Speaker 1>At the grocery store, just say nice to see you

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<v Speaker 1>to the per so you see behind the butcher's counter

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<v Speaker 1>every week, at your office or other places with people

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<v Speaker 1>you know, A simple hey Joe will do, but get

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<v Speaker 1>in the habit of saying something. Long time listeners may

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<v Speaker 1>remember that back in February. I encourage you to greet

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<v Speaker 1>people with a smile, something Audrey Monkey advises in her

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<v Speaker 1>book Happy Campers. Summer camps are some of the happiest

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<v Speaker 1>and most relentlessly positive places around, and Monkey draws on

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<v Speaker 1>lessons from camp for making our other environments and interactions

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<v Speaker 1>happier too. Smiles are one way to do that. February

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<v Speaker 1>feels like a really long time ago, but I'd venture

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<v Speaker 1>to say that the sense of happiness and connection that

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<v Speaker 1>a smile offers this is valuable now as ever, so

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<v Speaker 1>when the smile on your face can't be seen. Smile

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<v Speaker 1>with your words. Instead, the people around you will feel

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<v Speaker 1>a bit more cheerful, and hopefully you will too. In

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<v Speaker 1>the meantime, this is Laura. Thanks for listening, and here's

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<v Speaker 1>to making the most of our time. Hey, everybody, I'd

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<v Speaker 1>love to hear from you. You can send me your tips,

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<v Speaker 1>your questions, or anything else. Just connect with me on Twitter,

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<v Speaker 1>number four, then Breakfast p o D. You can also

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<v Speaker 1>shoot me an email at Before Breakfast podcast at i

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<v Speaker 1>heeart media dot com that Before Breakfast is spelled out

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<v Speaker 1>with all the letters. Thanks so much, I look forward

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<v Speaker 1>to staying in touch. Before Breakfast is a production of

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