1 00:00:00,200 --> 00:00:02,679 Speaker 1: Ron and Nannian or to repair as a national trend 2 00:00:02,880 --> 00:00:07,320 Speaker 1: with regional results, and the culture is regional. The Car 3 00:00:07,520 --> 00:00:14,520 Speaker 1: Doctor birthday. It's probably a charging system issue where the 4 00:00:14,600 --> 00:00:18,160 Speaker 1: charging system voltage isn't right. So right now you're running 5 00:00:18,200 --> 00:00:21,000 Speaker 1: off the battery. You're kind of like the Starship Enterprise 6 00:00:21,040 --> 00:00:23,319 Speaker 1: when the warp drive goes out. You're now running on 7 00:00:23,360 --> 00:00:28,639 Speaker 1: impulse power engines. The wood driver is a hopeless pilot joke. 8 00:00:28,800 --> 00:00:31,680 Speaker 1: Welcome to the radio home of Ron and Nian the 9 00:00:31,760 --> 00:00:36,200 Speaker 1: Car Doctor, since this is where car owners the world 10 00:00:36,240 --> 00:00:40,760 Speaker 1: overturned to for their definitive opinion on automotive repair. If 11 00:00:40,800 --> 00:00:43,519 Speaker 1: your mechanics giving you a busy signal, pick up the 12 00:00:43,560 --> 00:00:47,199 Speaker 1: phone and call in the garage doors are open, but 13 00:00:47,280 --> 00:00:49,879 Speaker 1: I am here to take your calls at eight five 14 00:00:51,120 --> 00:00:57,160 Speaker 1: and now he running. Now is not the time to 15 00:00:57,240 --> 00:01:00,240 Speaker 1: buy a Tesla. Here's why, Ron and In the Car Rocker. 16 00:01:00,280 --> 00:01:04,039 Speaker 1: Welcome aboard. UM. Talking and doing some research the past 17 00:01:04,080 --> 00:01:06,280 Speaker 1: couple of weeks, it's coming to it's coming to a 18 00:01:06,319 --> 00:01:09,160 Speaker 1: head now, UM. After speaking with people that have been 19 00:01:09,200 --> 00:01:12,160 Speaker 1: working at the local Tesla dealership, after speaking with people 20 00:01:12,680 --> 00:01:16,760 Speaker 1: that no friends that work for Tesla, UH, some conclusive 21 00:01:16,800 --> 00:01:20,959 Speaker 1: information which I thought was rather astounding. Um, Tesla doesn't 22 00:01:21,240 --> 00:01:26,800 Speaker 1: repair cars anymore, or hasn't really from what they're telling me. Uh, 23 00:01:26,840 --> 00:01:29,480 Speaker 1: they're saying that, and this is from text that work 24 00:01:29,560 --> 00:01:32,760 Speaker 1: for the local Tesla dealer. If the vehicle needs more 25 00:01:33,240 --> 00:01:37,959 Speaker 1: than software programming or some type of you know, programming 26 00:01:38,080 --> 00:01:42,600 Speaker 1: update to its software beyond normal maintenance, Tesla will if 27 00:01:42,600 --> 00:01:46,080 Speaker 1: there's a problem with that vehicle under warranty, Tesla will 28 00:01:46,480 --> 00:01:48,600 Speaker 1: swap you out of that vehicle. They'll put you into 29 00:01:48,600 --> 00:01:51,920 Speaker 1: a different vehicle and just take the old one apart 30 00:01:52,000 --> 00:01:54,800 Speaker 1: and recycle it because they don't have a support structure 31 00:01:54,800 --> 00:01:58,360 Speaker 1: in place to repair it, which I thought was astounding. 32 00:01:58,760 --> 00:02:00,960 Speaker 1: What if you break down in the mid losh gosh 33 00:02:01,120 --> 00:02:04,480 Speaker 1: and you need parts, and you there's there's no parts 34 00:02:04,520 --> 00:02:07,520 Speaker 1: to be had, So how can you buy something that 35 00:02:08,080 --> 00:02:11,079 Speaker 1: doesn't get fixed? That doesn't make any sense, and then 36 00:02:11,600 --> 00:02:15,040 Speaker 1: we're just going to continue to recycle it. Now. I 37 00:02:15,160 --> 00:02:18,120 Speaker 1: used to know somebody, a personal friend that worked at 38 00:02:18,120 --> 00:02:20,520 Speaker 1: the local Tesla dealer that was also the parts manager 39 00:02:20,560 --> 00:02:22,200 Speaker 1: down there, were one of the parts people down there, 40 00:02:22,919 --> 00:02:25,440 Speaker 1: and John was telling me the story. This goes back. 41 00:02:25,880 --> 00:02:27,960 Speaker 1: This was as little as short as ten months a 42 00:02:28,040 --> 00:02:30,600 Speaker 1: year ago that I saw John and I said he 43 00:02:30,639 --> 00:02:32,639 Speaker 1: wasn't with Tesla anymore, And I said what happened? He said, 44 00:02:32,639 --> 00:02:34,280 Speaker 1: they didn't need me. He said they didn't have any parts. 45 00:02:34,880 --> 00:02:38,000 Speaker 1: There wasn't really any parts to manage per se, you know, 46 00:02:38,200 --> 00:02:40,280 Speaker 1: it was it was a name and title only until 47 00:02:40,320 --> 00:02:41,960 Speaker 1: they got the place set up, and then once that 48 00:02:42,080 --> 00:02:46,079 Speaker 1: was done, they were done. There's there's no repair parts available, 49 00:02:46,400 --> 00:02:48,480 Speaker 1: So how do you sell a product? How do you 50 00:02:48,480 --> 00:02:50,280 Speaker 1: get behind the product? Maybe you want to get behind 51 00:02:50,360 --> 00:02:54,400 Speaker 1: the product. No breaking that, Um, there's no parts for it. 52 00:02:55,160 --> 00:02:58,080 Speaker 1: That just doesn't make any sense. So I thought that 53 00:02:58,240 --> 00:03:03,680 Speaker 1: was interesting. And and there are no outside facilities but 54 00:03:03,760 --> 00:03:08,280 Speaker 1: a Tesla dealer to repair that car at they're not 55 00:03:08,320 --> 00:03:11,200 Speaker 1: releasing information to the aftermarket. The only place, as a 56 00:03:11,240 --> 00:03:13,040 Speaker 1: matter of fact, the only place you can really get 57 00:03:13,040 --> 00:03:16,840 Speaker 1: your car service outside of Tesla is a body shop. 58 00:03:16,919 --> 00:03:19,840 Speaker 1: But the body shop has to be certified by Tesla 59 00:03:19,919 --> 00:03:23,760 Speaker 1: to handle the repairs, and through some connections here in 60 00:03:23,800 --> 00:03:27,240 Speaker 1: New Jersey. Speaking with body shops, there are three that 61 00:03:27,320 --> 00:03:30,200 Speaker 1: I believe as of this moment, are New Jersey UH 62 00:03:30,840 --> 00:03:34,960 Speaker 1: certified Tesla repair facilities. You're spending somewhere between eighty five 63 00:03:35,000 --> 00:03:38,320 Speaker 1: and ninety thousand dollars to become certified in the hopes 64 00:03:38,400 --> 00:03:41,280 Speaker 1: that somebody has an accident. And I brought up the 65 00:03:41,280 --> 00:03:43,440 Speaker 1: point I said, yeah, but if they don't have parts 66 00:03:43,480 --> 00:03:46,360 Speaker 1: to fix it, how quick I wonder how quick a 67 00:03:46,400 --> 00:03:49,560 Speaker 1: Tesla gets totaled before they decide not to fix it. 68 00:03:49,600 --> 00:03:52,520 Speaker 1: It just becomes just throw it away because there's there's 69 00:03:52,600 --> 00:03:57,640 Speaker 1: nothing there to repair. So and I'll continue with my 70 00:03:57,760 --> 00:04:00,400 Speaker 1: research because I'm always digging into the into the pile. 71 00:04:00,800 --> 00:04:03,480 Speaker 1: But I've got to I've got to finish where I started. 72 00:04:03,520 --> 00:04:05,760 Speaker 1: Now is not the time to buy a Tesla. Maybe 73 00:04:05,760 --> 00:04:08,200 Speaker 1: in five years, maybe when they get some of these 74 00:04:08,200 --> 00:04:11,080 Speaker 1: bugs worked out, maybe they become more of a steady um, 75 00:04:11,120 --> 00:04:14,360 Speaker 1: steadfast type of vehicle. I think that, yeah, Tesla is 76 00:04:14,960 --> 00:04:16,760 Speaker 1: maybe it is the way pointing the way to the future. 77 00:04:16,800 --> 00:04:19,000 Speaker 1: And maybe it is. But in a in an economy 78 00:04:19,120 --> 00:04:22,960 Speaker 1: that is oil is petroleum, I'll say it like that. 79 00:04:23,320 --> 00:04:26,960 Speaker 1: Our economy and the world economy is petroleum based. You're 80 00:04:27,000 --> 00:04:30,360 Speaker 1: not gonna see electric vehicles come into the marketplace. So 81 00:04:30,480 --> 00:04:33,280 Speaker 1: accepting that fast because when the oil companies have to, 82 00:04:33,440 --> 00:04:35,599 Speaker 1: they can turn the screws the other way. You'll see 83 00:04:35,640 --> 00:04:37,400 Speaker 1: gas a whole lot cheaper than it is right now, 84 00:04:37,400 --> 00:04:40,120 Speaker 1: and all of a sudden that electric vehicle is going 85 00:04:40,160 --> 00:04:43,640 Speaker 1: to be very unattractive, so you know now is not 86 00:04:43,680 --> 00:04:46,240 Speaker 1: the time and buy a Tesla. Congratulations for thinking about it. 87 00:04:46,480 --> 00:04:49,040 Speaker 1: You've got to go look at it, but definitely not 88 00:04:49,120 --> 00:04:50,960 Speaker 1: the definitely not the moment that you want to be 89 00:04:51,160 --> 00:04:55,000 Speaker 1: purchasing it, not in this mechanics opinion. Welcome aboard, ronanading 90 00:04:55,080 --> 00:04:56,880 Speaker 1: the car doctor here. Thanks for stopping by. We've got 91 00:04:56,920 --> 00:04:59,719 Speaker 1: a great couple of hours for you talking about automotive 92 00:04:59,760 --> 00:05:02,040 Speaker 1: and so having your problems whatever they might be. At 93 00:05:03,200 --> 00:05:06,520 Speaker 1: zero nine zero zero. We've got Tim McDonald from Mitchell 94 00:05:06,560 --> 00:05:09,360 Speaker 1: one stopping by and talking to us at the bottom 95 00:05:09,360 --> 00:05:12,560 Speaker 1: of the hour and second hour today if if you're 96 00:05:12,560 --> 00:05:14,320 Speaker 1: tuned in or if you're podcasting, you want to go 97 00:05:14,360 --> 00:05:16,719 Speaker 1: find it, we're gonna be joined by Paul Eisenstein at 98 00:05:16,760 --> 00:05:20,320 Speaker 1: the Detroit Bureau, and as always, Paul is m Paul's 99 00:05:20,400 --> 00:05:22,760 Speaker 1: just just a great source of information. So we're looking 100 00:05:22,800 --> 00:05:25,200 Speaker 1: forward to that both of our interviews uh this week. 101 00:05:25,200 --> 00:05:27,120 Speaker 1: But right now, let's kick the garage doors open. Let's 102 00:05:27,160 --> 00:05:29,440 Speaker 1: go over to Bill in Michigan, Oh seven Panty at 103 00:05:29,440 --> 00:05:31,920 Speaker 1: Grand Prix. Bill welcome to the car. Doctor, sir, how 104 00:05:31,920 --> 00:05:36,520 Speaker 1: can I help? Seven panty A Grand Prix. It's a 105 00:05:36,600 --> 00:05:40,680 Speaker 1: three eight naturally aspirated eight seven thousand miles on. It 106 00:05:40,960 --> 00:05:44,400 Speaker 1: just broke the manual. H D A C single control. 107 00:05:44,520 --> 00:05:47,920 Speaker 1: Do not have dual control? Okay. Problem is insufficient heat 108 00:05:47,920 --> 00:05:50,400 Speaker 1: in the cabin on the infrared gun. It's coming out 109 00:05:50,440 --> 00:05:53,320 Speaker 1: at eight seven degrees. Yeah, I can run you through 110 00:05:53,320 --> 00:05:55,560 Speaker 1: what I've done. Yeah, good, tell me, tell me talk 111 00:05:55,640 --> 00:05:58,839 Speaker 1: to me. Top rade eater hoses A two degrees on 112 00:05:58,880 --> 00:06:04,800 Speaker 1: the gun he or inlet heat or outlet one inside 113 00:06:04,800 --> 00:06:08,000 Speaker 1: the cars eight seven degrees. Had a new heater core 114 00:06:08,080 --> 00:06:13,080 Speaker 1: in two thousand. Have changed the actuator door on the 115 00:06:13,120 --> 00:06:15,880 Speaker 1: mode or I shouldn't say the door. Have just changed 116 00:06:15,880 --> 00:06:20,360 Speaker 1: the actuator on the mode door and reset twice the 117 00:06:20,720 --> 00:06:24,080 Speaker 1: h V A C by pulling the fuse with the 118 00:06:24,160 --> 00:06:28,839 Speaker 1: key on um, pulled all the calling off the passenger side, 119 00:06:28,880 --> 00:06:31,039 Speaker 1: pulled the cabin air filter. I have no debris in 120 00:06:31,040 --> 00:06:35,000 Speaker 1: the fan area, and I am getting strong fan response 121 00:06:35,040 --> 00:06:36,919 Speaker 1: when it's on flow. It's just the air just not 122 00:06:37,000 --> 00:06:39,720 Speaker 1: getting warm. So I kind of lost it where to 123 00:06:39,760 --> 00:06:42,080 Speaker 1: go next? All right? So let's let's let's break it out. 124 00:06:42,120 --> 00:06:45,480 Speaker 1: We've got you have a scan tool just for giggled Bill, 125 00:06:45,839 --> 00:06:48,560 Speaker 1: just I do have a launch right, and I don't 126 00:06:48,600 --> 00:06:52,320 Speaker 1: think that's that's not sophisticated enough. Well, but at least 127 00:06:52,360 --> 00:06:54,280 Speaker 1: it'll tell us cool and tip. I get it. I 128 00:06:54,320 --> 00:06:56,360 Speaker 1: liked I like the infrared gun on the in the 129 00:06:56,360 --> 00:06:58,160 Speaker 1: heat gun on the host thing, but sometimes I just 130 00:06:58,200 --> 00:07:00,920 Speaker 1: want to look at temperature. Anyway. I'm sure it's fine. 131 00:07:01,000 --> 00:07:03,839 Speaker 1: But again, like I always say, fixing cars is knowing 132 00:07:03,880 --> 00:07:05,640 Speaker 1: what's good so you can figure out what's bad. So 133 00:07:05,960 --> 00:07:08,520 Speaker 1: just double check your temperature, make sure a corresponse to 134 00:07:08,520 --> 00:07:10,960 Speaker 1: what you're reading on the hoses, because if it doesn't, 135 00:07:11,400 --> 00:07:13,520 Speaker 1: and if for some reason, watch this, ha ha, what 136 00:07:13,600 --> 00:07:17,080 Speaker 1: if your infrared gun wasn't working properly. Now not only 137 00:07:17,080 --> 00:07:19,600 Speaker 1: your heat measurements are out the window. So let's just 138 00:07:19,800 --> 00:07:22,240 Speaker 1: verify that the let's just verify that the scan tool 139 00:07:22,280 --> 00:07:24,280 Speaker 1: is gonna correspond to what the heat guns telling us. 140 00:07:24,480 --> 00:07:27,560 Speaker 1: That's number one. If I heard you correctly, you said 141 00:07:27,640 --> 00:07:30,560 Speaker 1: that you had a hundred and eighties seven degrees on 142 00:07:30,600 --> 00:07:34,640 Speaker 1: the heater inlet. I have a hundred eighty five on 143 00:07:34,720 --> 00:07:39,040 Speaker 1: the heater inlet. The car has seven thousand miles got it, okay, 144 00:07:39,120 --> 00:07:41,840 Speaker 1: and we've got we've got what sort of temperature coming out? 145 00:07:41,840 --> 00:07:43,760 Speaker 1: Did we measure that? It's not real critical to know, 146 00:07:43,880 --> 00:07:48,600 Speaker 1: but what did you have? And that's a reasonable that's 147 00:07:48,600 --> 00:07:52,280 Speaker 1: a reasonable um amount of heat heat exchange or heat 148 00:07:52,320 --> 00:07:54,520 Speaker 1: loss there, So you know, fifty six degrees is about 149 00:07:54,520 --> 00:07:57,600 Speaker 1: what we normally say. So it sounds like the heater 150 00:07:57,680 --> 00:08:00,760 Speaker 1: core is getting warm enough. It just doesn't sound like 151 00:08:01,040 --> 00:08:05,240 Speaker 1: it's it's getting airflow across it. I mean, I know 152 00:08:05,360 --> 00:08:09,720 Speaker 1: you said that the core is new in just for 153 00:08:09,960 --> 00:08:13,280 Speaker 1: the conversation, is it possible that could it be restricted? 154 00:08:13,320 --> 00:08:15,160 Speaker 1: What does the rest of the cooling system look like? 155 00:08:15,880 --> 00:08:18,160 Speaker 1: Did we do we want to just eliminate? And how 156 00:08:18,160 --> 00:08:19,880 Speaker 1: hard is it to get to the hoses? How hard 157 00:08:19,880 --> 00:08:22,000 Speaker 1: would it be to just do a quick backflush and 158 00:08:22,080 --> 00:08:24,560 Speaker 1: dump something not a backflush run? But I haven't done 159 00:08:24,560 --> 00:08:27,640 Speaker 1: it since it's probably been a year since okay, and 160 00:08:28,480 --> 00:08:30,360 Speaker 1: a year ago. Did you get crud out of it? 161 00:08:31,040 --> 00:08:33,640 Speaker 1: Not really this problem. I've been fighting this problem for 162 00:08:33,679 --> 00:08:35,560 Speaker 1: five or six years. But we had some real cold 163 00:08:35,600 --> 00:08:38,480 Speaker 1: weather here earlier this month and it really showed up 164 00:08:38,800 --> 00:08:41,800 Speaker 1: how bad it is. So then maybe we don't need 165 00:08:41,840 --> 00:08:43,360 Speaker 1: to flush it. Then if it's been going on for 166 00:08:43,400 --> 00:08:44,920 Speaker 1: that long period of time, I don't want to send 167 00:08:44,960 --> 00:08:47,240 Speaker 1: you down a wasted path. Then I've got to say 168 00:08:47,240 --> 00:08:49,679 Speaker 1: it sounds like the core is getting hot enough. Five 169 00:08:49,720 --> 00:08:52,440 Speaker 1: degrees is more than hot enough. It's got to be 170 00:08:52,520 --> 00:08:56,840 Speaker 1: something with air door control. Whether we've got an actuator 171 00:08:57,200 --> 00:09:00,160 Speaker 1: stuck partially that you can't get it to Psyche will 172 00:09:00,240 --> 00:09:03,040 Speaker 1: be on where it needs to be. But you'll tell 173 00:09:03,080 --> 00:09:08,360 Speaker 1: me that you've probably got good cold there with air conditioning. Correct. Yeah. Um, 174 00:09:09,280 --> 00:09:11,400 Speaker 1: I've got to think that that door is stuck, Bill, 175 00:09:12,200 --> 00:09:14,559 Speaker 1: or either the door is stuck or the actuator is 176 00:09:14,600 --> 00:09:16,719 Speaker 1: stuck and it's just not able to move to its 177 00:09:16,800 --> 00:09:20,000 Speaker 1: proper position. Here's where here's an example, and I know 178 00:09:20,080 --> 00:09:22,360 Speaker 1: you know this, but for everyone else's benefit, here's an 179 00:09:22,360 --> 00:09:26,640 Speaker 1: example gang of where using a factory level tool or 180 00:09:26,960 --> 00:09:28,920 Speaker 1: you know, a deal or the actual tool tech too 181 00:09:28,920 --> 00:09:30,800 Speaker 1: would be the tool for this tool for this vehicle 182 00:09:31,080 --> 00:09:33,600 Speaker 1: to actually cycle the doors to see doesn't move all 183 00:09:33,640 --> 00:09:36,319 Speaker 1: the way from its counts from zero to two and 184 00:09:36,360 --> 00:09:38,560 Speaker 1: seventy or whatever the number is. Does it have so 185 00:09:38,600 --> 00:09:40,880 Speaker 1: many degrees of movement that we know that it's it's 186 00:09:40,920 --> 00:09:44,720 Speaker 1: it's moving the stops. I wonder if there is a way, 187 00:09:45,400 --> 00:09:48,040 Speaker 1: and I don't think it wasn't oh seven, but I 188 00:09:48,120 --> 00:09:51,440 Speaker 1: just wonder maybe a little research would tell us would 189 00:09:51,480 --> 00:09:54,120 Speaker 1: we have the ability to do something with the control head. 190 00:09:54,160 --> 00:09:56,360 Speaker 1: But this is a manual control head, not an automatic 191 00:09:56,360 --> 00:10:01,439 Speaker 1: control headbill Okay, I was gonna it's single control, it's 192 00:10:01,520 --> 00:10:04,440 Speaker 1: not dual control. Got you just you know, you would 193 00:10:04,480 --> 00:10:07,040 Speaker 1: wonder if there was a way to cycle the doors 194 00:10:07,040 --> 00:10:08,679 Speaker 1: with buttons on the head. But I don't believe they 195 00:10:08,679 --> 00:10:11,760 Speaker 1: had that capacity, you know, seven, that's old school stuff. 196 00:10:11,760 --> 00:10:14,600 Speaker 1: They you know, by now everybody went to a scan 197 00:10:14,679 --> 00:10:17,640 Speaker 1: tool doing it, so you didn't have to resort to that, 198 00:10:18,080 --> 00:10:20,360 Speaker 1: you know. So I've got to say, focus more on 199 00:10:20,480 --> 00:10:24,760 Speaker 1: door position. Either door either door position binding or the 200 00:10:24,800 --> 00:10:28,320 Speaker 1: actuator itself. A little motor that runs the door isn't 201 00:10:28,440 --> 00:10:30,199 Speaker 1: hitting all the way if it stopped. If you can 202 00:10:30,240 --> 00:10:33,800 Speaker 1: get to that actuator, take it off without having to 203 00:10:33,800 --> 00:10:38,080 Speaker 1: disassemble the entire dash, Just manually swing the door, put 204 00:10:38,080 --> 00:10:39,400 Speaker 1: it all the way to hot, and then take the 205 00:10:39,400 --> 00:10:42,440 Speaker 1: actuator off. If you can move that door another quarter 206 00:10:42,480 --> 00:10:45,040 Speaker 1: of a turn of travel, you know you're onto something 207 00:10:45,679 --> 00:10:48,040 Speaker 1: all right. Right. If I understand the system correctly. There's 208 00:10:48,080 --> 00:10:52,600 Speaker 1: three doors right, a mode door and a blend door. 209 00:10:52,600 --> 00:10:57,520 Speaker 1: Correct blend door's temp mode is the frost the middle 210 00:10:57,559 --> 00:11:00,440 Speaker 1: of the dash floor, and the other door or is 211 00:11:00,520 --> 00:11:05,920 Speaker 1: fresh air or recirculatory air, and those those to come 212 00:11:05,920 --> 00:11:08,960 Speaker 1: out to do the mode door. That's kind of the 213 00:11:09,040 --> 00:11:12,440 Speaker 1: direction I'm headed in. Um the O seven. Just take 214 00:11:12,520 --> 00:11:16,559 Speaker 1: a peek at the service information see where it's located. 215 00:11:16,559 --> 00:11:18,040 Speaker 1: And I remember right at the top of my head built. 216 00:11:18,080 --> 00:11:20,960 Speaker 1: But something strikes a bell about pulling the glove box 217 00:11:21,000 --> 00:11:24,360 Speaker 1: out and it's over on the right side there. But 218 00:11:24,440 --> 00:11:26,480 Speaker 1: you may not be able to You may not be 219 00:11:26,559 --> 00:11:29,280 Speaker 1: able to get enough of it apart where the dish 220 00:11:29,280 --> 00:11:32,440 Speaker 1: at that point then does have to come out. So um. 221 00:11:32,520 --> 00:11:35,200 Speaker 1: The last thing I could tell you is every once 222 00:11:35,240 --> 00:11:37,240 Speaker 1: in a while you'll run into a vehicle that's real 223 00:11:37,280 --> 00:11:39,760 Speaker 1: hard to get a dash out on. Before you pull 224 00:11:39,800 --> 00:11:43,680 Speaker 1: the dash, do a Google search. Fix my let's see 225 00:11:43,679 --> 00:11:47,800 Speaker 1: what's the wording fix my heater or actuator without dash removal, 226 00:11:47,920 --> 00:11:50,840 Speaker 1: something along those lines. There are companies out there that 227 00:11:50,880 --> 00:11:54,240 Speaker 1: are coming up with ways to replace the actuators without 228 00:11:54,280 --> 00:11:57,679 Speaker 1: pulling the dash. Sometimes we're cutting holes that they're giving 229 00:11:57,720 --> 00:12:00,360 Speaker 1: patch plugs for that we're not thrilled with. But you know, 230 00:12:00,679 --> 00:12:03,520 Speaker 1: every man chooses his own, his own way of doing things, 231 00:12:03,600 --> 00:12:06,080 Speaker 1: and it may be it may be more beneficial to 232 00:12:06,160 --> 00:12:09,240 Speaker 1: do that on an older vehicle with tired, brittle plastic 233 00:12:09,280 --> 00:12:12,480 Speaker 1: than it is to actually pull everything apart and you know, 234 00:12:12,600 --> 00:12:16,480 Speaker 1: possibly break something. So just another alternative, another way to go. 235 00:12:16,520 --> 00:12:18,599 Speaker 1: But I bet you your problems in that actually or 236 00:12:18,640 --> 00:12:21,360 Speaker 1: in that door, Bill, let me know what happens. I'm curious, babe, 237 00:12:21,360 --> 00:12:23,160 Speaker 1: and uh, I hope things get warm for you up 238 00:12:23,200 --> 00:12:26,440 Speaker 1: there in Michigan. Eight five five zero nine zero zero. 239 00:12:26,440 --> 00:12:41,680 Speaker 1: The car doctors coming back right after this when you 240 00:12:41,840 --> 00:12:45,800 Speaker 1: get keep Ron's number handing eight five five five six 241 00:12:45,880 --> 00:12:49,000 Speaker 1: zero nine zero zero for when you really need advice 242 00:12:49,040 --> 00:12:51,720 Speaker 1: on your car. Here's Robing. Hey, let's get over to 243 00:12:51,720 --> 00:12:53,719 Speaker 1: Tim in Michigan. Tim, welcome to the car doctor. Sure, 244 00:12:53,760 --> 00:12:58,920 Speaker 1: how can I help? Yeah, it's good Hello Rock. Yes, sir, um, 245 00:12:59,200 --> 00:13:05,000 Speaker 1: quick question, I go always Silverado. It's something you know 246 00:13:05,160 --> 00:13:06,680 Speaker 1: the time is in this year or so. I'm gonna 247 00:13:06,679 --> 00:13:09,400 Speaker 1: say this truck has been a maintenance to death. I've 248 00:13:09,440 --> 00:13:14,559 Speaker 1: probably overdone maintenance on this truck. It's very well driven, 249 00:13:14,600 --> 00:13:16,360 Speaker 1: it's not beat up in the woods or anything like that. 250 00:13:17,000 --> 00:13:20,199 Speaker 1: In the garage every night, just lately I went and 251 00:13:20,360 --> 00:13:22,719 Speaker 1: had all the brakes, roads, et cetera, ball joints or 252 00:13:22,720 --> 00:13:25,000 Speaker 1: anything I do to with a hundred and fifty thousand 253 00:13:25,080 --> 00:13:28,960 Speaker 1: miles on the truck that I would need. As I 254 00:13:29,000 --> 00:13:32,400 Speaker 1: start to stop, I'm getting a thump. So I take 255 00:13:32,440 --> 00:13:34,320 Speaker 1: it back to the brake shop and they looked at 256 00:13:34,360 --> 00:13:37,640 Speaker 1: it all over and said, we can't find anything. And 257 00:13:37,800 --> 00:13:41,160 Speaker 1: this is since they did the work. Yes, I had 258 00:13:41,160 --> 00:13:43,520 Speaker 1: to work done back arounds to summer now going on 259 00:13:43,559 --> 00:13:46,360 Speaker 1: the sun done the end of July. No problems up 260 00:13:46,400 --> 00:13:49,600 Speaker 1: ntil maybe two weeks ago. And it's just the only 261 00:13:49,600 --> 00:13:51,240 Speaker 1: reason I think I heard it then is because I 262 00:13:51,240 --> 00:13:53,319 Speaker 1: turned the radio down and the road noise and whatever, 263 00:13:53,320 --> 00:13:56,160 Speaker 1: and wow, what is that. It's just a rhythmic thump, 264 00:13:56,200 --> 00:13:59,480 Speaker 1: sump something to to the to the stop. So I 265 00:13:59,480 --> 00:14:01,680 Speaker 1: get on there myself. I'm not a mechanic, but I 266 00:14:01,679 --> 00:14:04,000 Speaker 1: know kind of what to look like. I'm moving the 267 00:14:04,120 --> 00:14:07,440 Speaker 1: drive shafts and pulling on stuff. I can't find anything. 268 00:14:07,520 --> 00:14:09,280 Speaker 1: So that's when I took it back and said, I 269 00:14:09,320 --> 00:14:12,679 Speaker 1: don't see but so they did their thing, and okay, 270 00:14:12,760 --> 00:14:15,840 Speaker 1: and when I've seen it's a good shop. And I 271 00:14:15,880 --> 00:14:17,560 Speaker 1: go back to where you said and find a mechanic 272 00:14:17,600 --> 00:14:20,640 Speaker 1: and I can't seem to find that shop that I 273 00:14:20,680 --> 00:14:24,240 Speaker 1: need to find. But besides that, they can't find anything. 274 00:14:24,720 --> 00:14:26,200 Speaker 1: So I take it to another shop just for a 275 00:14:26,280 --> 00:14:30,000 Speaker 1: second opinion. They look at it, and that's where I 276 00:14:30,040 --> 00:14:33,600 Speaker 1: got alignment done it. They can't find anything. Take down 277 00:14:33,600 --> 00:14:36,280 Speaker 1: the transmission shop and must be in your drive line 278 00:14:36,320 --> 00:14:39,880 Speaker 1: as far as transfer case or transmission. Okay, to down there. 279 00:14:39,920 --> 00:14:41,360 Speaker 1: They it was good to me, got it right in, 280 00:14:41,480 --> 00:14:44,160 Speaker 1: took it her test drive. It went with him. Everybody's 281 00:14:44,200 --> 00:14:48,440 Speaker 1: hearing the thump is where I should have started. Everybody's 282 00:14:48,440 --> 00:14:51,080 Speaker 1: hearing it, but nobody can diagnose it. So I'm at 283 00:14:51,080 --> 00:14:53,120 Speaker 1: the point now I got a two tier question. I guess, 284 00:14:53,440 --> 00:14:56,320 Speaker 1: have you heard of anything in that line of that 285 00:14:56,400 --> 00:15:00,280 Speaker 1: line of truck? And is it time? And I say 286 00:15:00,280 --> 00:15:02,680 Speaker 1: this because I've had bad experiences. It's time to take 287 00:15:02,680 --> 00:15:04,960 Speaker 1: it to the dealer now, because they're more familiar with 288 00:15:05,040 --> 00:15:09,080 Speaker 1: that exact truck rather than outside garage first rather not 289 00:15:09,400 --> 00:15:12,360 Speaker 1: first question I want to know. The answer to tim 290 00:15:12,560 --> 00:15:17,280 Speaker 1: is can anybody duplicate it either on the air or 291 00:15:17,520 --> 00:15:20,760 Speaker 1: on the road. On the road, all three of duplicated. 292 00:15:20,760 --> 00:15:23,160 Speaker 1: I went on the road trip with him, and we 293 00:15:23,240 --> 00:15:26,120 Speaker 1: all agreed, Yep, there's a noise and it's pretty obvious. 294 00:15:26,240 --> 00:15:29,560 Speaker 1: And so wait a minute, you're telling me, brother that 295 00:15:29,640 --> 00:15:33,360 Speaker 1: you brought you brought your truck to three shops. They 296 00:15:33,400 --> 00:15:36,280 Speaker 1: can all hear a problem. Yeah, and all three of 297 00:15:36,320 --> 00:15:39,800 Speaker 1: them are saying they can't fix it. No, I mean yes, yes, 298 00:15:39,840 --> 00:15:43,400 Speaker 1: they cannot find it. Fix it now in the air. 299 00:15:43,480 --> 00:15:49,320 Speaker 1: We tried that and it will not happen. Okay, but 300 00:15:49,520 --> 00:15:51,720 Speaker 1: all three guys I went with him, I even drove 301 00:15:51,840 --> 00:15:54,680 Speaker 1: the one just to show them, and Yep, there it is. 302 00:15:54,760 --> 00:15:57,160 Speaker 1: While I look at that, Okay, we can't find nothing 303 00:15:57,160 --> 00:16:00,320 Speaker 1: to shoot me out the door. We don't know, tell 304 00:16:00,360 --> 00:16:03,560 Speaker 1: you do they? And one one even had the analogy 305 00:16:03,600 --> 00:16:05,720 Speaker 1: of if they're a plumber and you called me for 306 00:16:05,760 --> 00:16:07,280 Speaker 1: a leak and I can't see the water rip and 307 00:16:07,280 --> 00:16:09,160 Speaker 1: I can't fix the leak. Yeah, but they can hear 308 00:16:09,200 --> 00:16:11,800 Speaker 1: the noise. You can hear the noise. Yeah, So the 309 00:16:12,280 --> 00:16:14,360 Speaker 1: pipes leak and they're just I hate to say it, 310 00:16:14,360 --> 00:16:16,840 Speaker 1: but they're kind of too stupid to find it. Well, 311 00:16:16,960 --> 00:16:21,160 Speaker 1: what what I'm kind of feeling? And I've been the service, 312 00:16:21,240 --> 00:16:24,600 Speaker 1: work and service just lack of better words. This sucks everywhere, 313 00:16:24,760 --> 00:16:28,120 Speaker 1: you know, I just that's just my opinion. It's like, 314 00:16:28,160 --> 00:16:31,480 Speaker 1: if we can't find a problem within five or ten minutes, uh, 315 00:16:31,920 --> 00:16:33,640 Speaker 1: get rid of this, get get you out the door, 316 00:16:33,640 --> 00:16:35,560 Speaker 1: and get the next car. And you know, and you 317 00:16:35,640 --> 00:16:38,920 Speaker 1: were linked to pay for a diagnosis, right, and I did, Yes, 318 00:16:38,960 --> 00:16:41,240 Speaker 1: I did. So you paid them for a diagnosis. They 319 00:16:41,280 --> 00:16:42,760 Speaker 1: told you they can't fix it. They took your money 320 00:16:42,760 --> 00:16:48,800 Speaker 1: and moved on to the next guy, right, and that 321 00:16:48,880 --> 00:16:51,080 Speaker 1: I gotta move to Michigan. That's a rack. No, I 322 00:16:51,120 --> 00:16:52,840 Speaker 1: want to know. I want to move to a you're at. 323 00:16:53,480 --> 00:16:55,960 Speaker 1: That's that's a racket. Brother, geez, I want to be 324 00:16:56,000 --> 00:16:58,280 Speaker 1: down the street from you. It's totally smoked. We don't 325 00:16:58,320 --> 00:17:00,040 Speaker 1: we don't even tell anybody where I am believing. You 326 00:17:00,200 --> 00:17:02,560 Speaker 1: have people stumbling into the shop still they're going, Wow, 327 00:17:02,600 --> 00:17:06,119 Speaker 1: this is really you. Yeah, don't tell anybody. Um, listen, 328 00:17:06,440 --> 00:17:08,879 Speaker 1: listen before the clock grabs me. Let's let's talk about it. 329 00:17:08,960 --> 00:17:10,640 Speaker 1: Like this. First thing I want to do is I'd 330 00:17:10,680 --> 00:17:13,840 Speaker 1: like somebody to dial indicate the rotors. By that, I 331 00:17:13,880 --> 00:17:16,520 Speaker 1: mean I want the wheels off, the lug nuts on, 332 00:17:16,640 --> 00:17:19,520 Speaker 1: so the rotors are clamped to the hubs and the 333 00:17:19,520 --> 00:17:21,840 Speaker 1: flange is the way they are with the tires on 334 00:17:21,880 --> 00:17:24,000 Speaker 1: the truck. I assume there's a four wheel disc vehicle, 335 00:17:24,440 --> 00:17:26,280 Speaker 1: and I want somebody to put a dial, indicator, a 336 00:17:26,359 --> 00:17:29,560 Speaker 1: very precise measuring tool on this on the vehicle and 337 00:17:29,640 --> 00:17:32,159 Speaker 1: spin the wheel by hand. What's run out? What is 338 00:17:32,280 --> 00:17:35,320 Speaker 1: rotor run out? I'd be willing to bet it's beyond speck. 339 00:17:35,359 --> 00:17:36,960 Speaker 1: Off the top of my head, I'm saying one to 340 00:17:37,040 --> 00:17:39,239 Speaker 1: two thousand's is a good number. I bet you this 341 00:17:39,280 --> 00:17:41,520 Speaker 1: thing has got six to eight thousands of runout on it. 342 00:17:41,760 --> 00:17:43,959 Speaker 1: Because I think what you're describing to me is this 343 00:17:44,000 --> 00:17:46,000 Speaker 1: is only what the brake pedal applied, tim or this 344 00:17:46,040 --> 00:17:48,480 Speaker 1: is driving down the road, uh, just driving down the 345 00:17:48,520 --> 00:17:54,160 Speaker 1: road at any particular speed, which is down right, it's 346 00:17:54,200 --> 00:17:56,439 Speaker 1: gonna be when the breaks supplied. What you're describing to 347 00:17:56,600 --> 00:18:00,440 Speaker 1: me as caliper rock, alright, caliper rock by deaf anisition, 348 00:18:01,080 --> 00:18:04,200 Speaker 1: is the one of the rotors, or more than one 349 00:18:04,200 --> 00:18:07,080 Speaker 1: of the rotors, is got a pulse to it, It's 350 00:18:07,080 --> 00:18:09,520 Speaker 1: got a wave to it, it's warped, and the caliper 351 00:18:09,640 --> 00:18:12,919 Speaker 1: is rocking on its bracket and it's as as you stop, 352 00:18:12,960 --> 00:18:14,760 Speaker 1: it's it's okay. And then as you get down to 353 00:18:14,840 --> 00:18:18,359 Speaker 1: the last you know, twenty mile drop, it's pump sumpump 354 00:18:18,359 --> 00:18:22,560 Speaker 1: sum sumpum sumpump up because the calipers rocking, or one 355 00:18:22,560 --> 00:18:25,600 Speaker 1: of the brake pads or a combination of pads aren't 356 00:18:25,640 --> 00:18:28,400 Speaker 1: smooth to the stop and they're causing it to rock. 357 00:18:28,800 --> 00:18:31,480 Speaker 1: Get a dial indication done, Get it up in the air. 358 00:18:31,560 --> 00:18:33,840 Speaker 1: See if they can duplicate it. You call me back, brother, 359 00:18:33,880 --> 00:18:36,640 Speaker 1: I'll hope you fix this truck. That's ridiculous. I'm ronanading 360 00:18:36,640 --> 00:18:38,600 Speaker 1: in the car doctor. Hey, coming up next, Tim McDonald 361 00:18:38,600 --> 00:18:41,560 Speaker 1: Mitchell one updates the software and shot management. Stay tuned. 362 00:18:41,600 --> 00:18:53,520 Speaker 1: We're back right after this, bucko Mac right on the 363 00:18:53,600 --> 00:18:55,560 Speaker 1: need of the car doctor. You know, you work in 364 00:18:55,600 --> 00:18:58,240 Speaker 1: the trenches for forty plus years and you realize that 365 00:18:58,359 --> 00:19:02,000 Speaker 1: information and show management of the two lifebloods that hold 366 00:19:02,040 --> 00:19:05,520 Speaker 1: any repair shop together. And his technology has just taken 367 00:19:05,560 --> 00:19:08,880 Speaker 1: off and continues to accelerate the more changes that come. 368 00:19:08,920 --> 00:19:11,359 Speaker 1: You just wonder how will you keep up? Well, you 369 00:19:11,400 --> 00:19:13,080 Speaker 1: turn to one of the giants in the industry, and 370 00:19:13,119 --> 00:19:14,920 Speaker 1: we're glad to have them with us today. Mitchell One, 371 00:19:14,960 --> 00:19:18,880 Speaker 1: Tim McDonald is with us and some very specific things 372 00:19:18,880 --> 00:19:20,760 Speaker 1: and changes are going on in the world of Mitchell 373 00:19:20,760 --> 00:19:22,240 Speaker 1: One that are going to affect how we run the 374 00:19:22,240 --> 00:19:24,880 Speaker 1: repair shop, and we thought we'd bring them to you today. Tim. 375 00:19:24,920 --> 00:19:27,720 Speaker 1: Welcome back, sir. How's everything in your way? Hey? Run, 376 00:19:27,760 --> 00:19:30,199 Speaker 1: Everything's good, glad to be with you. Um. You know 377 00:19:30,280 --> 00:19:32,840 Speaker 1: this story sort of generated in my mind. I was 378 00:19:32,880 --> 00:19:37,120 Speaker 1: working on a General Motors product recently and I had 379 00:19:37,160 --> 00:19:40,960 Speaker 1: to visit the manufacturer's website to get some software flesh 380 00:19:41,040 --> 00:19:43,639 Speaker 1: update information. It was a very very late model vehicle. 381 00:19:44,400 --> 00:19:50,000 Speaker 1: You know, you guys have spoiled me. Um. You know, 382 00:19:50,119 --> 00:19:53,240 Speaker 1: the way you look up information on Mitchell One versus 383 00:19:53,280 --> 00:19:56,560 Speaker 1: how you look it up at General Motors is completely different, 384 00:19:57,080 --> 00:19:59,399 Speaker 1: and I'm not I'm not sure what they're thinking because 385 00:19:59,400 --> 00:20:03,359 Speaker 1: everything is hyperlinked and index from one article to the 386 00:20:03,400 --> 00:20:05,840 Speaker 1: next to the next to the next, where you sort 387 00:20:05,880 --> 00:20:08,080 Speaker 1: of bring it right to the forefront and the face 388 00:20:08,080 --> 00:20:11,399 Speaker 1: of the mechanics, so there's everything listed right there. How 389 00:20:11,440 --> 00:20:15,639 Speaker 1: do you do that? Is my first question? Well, I 390 00:20:15,720 --> 00:20:17,440 Speaker 1: know you don't have all days, so I try to 391 00:20:17,480 --> 00:20:20,680 Speaker 1: give you the shortest version possible please. Okay, So, over 392 00:20:20,760 --> 00:20:23,400 Speaker 1: fifteen years ago, we made the conscious decision since we're 393 00:20:23,400 --> 00:20:26,320 Speaker 1: no longer making books to include everything service manuals cover 394 00:20:26,400 --> 00:20:29,040 Speaker 1: to cover. And at the point of making that decision, 395 00:20:29,119 --> 00:20:32,119 Speaker 1: several things revealed themselves. First of all, you're thinking of 396 00:20:32,160 --> 00:20:35,119 Speaker 1: a starter is electrical. Now it's AIE mechanical because in 397 00:20:35,160 --> 00:20:38,239 Speaker 1: the oes eyes has bolted to the block. Okay, so 398 00:20:38,280 --> 00:20:41,719 Speaker 1: you make certain accommodations. But when somebody says OE information, 399 00:20:42,160 --> 00:20:44,639 Speaker 1: it sounds great on paper, but it's really no gift. 400 00:20:44,720 --> 00:20:46,120 Speaker 1: And so we do have to go through a lot 401 00:20:46,160 --> 00:20:49,359 Speaker 1: of steps to decide how to follow, what to delineate, 402 00:20:49,720 --> 00:20:51,720 Speaker 1: and in the eyes of our customers, make it quick 403 00:20:51,720 --> 00:20:57,560 Speaker 1: and easy to get the desired information quickly. So I 404 00:20:57,600 --> 00:20:59,879 Speaker 1: guess maybe this is where one search plus came a 405 00:21:01,119 --> 00:21:04,080 Speaker 1: Well you know, um, it's a curious thing. There's lots 406 00:21:04,080 --> 00:21:07,040 Speaker 1: of information, but can you find it? And so we 407 00:21:07,080 --> 00:21:09,680 Speaker 1: went through a lot of development steps, including the original 408 00:21:10,560 --> 00:21:12,720 Speaker 1: one search which was a step in the right direction. 409 00:21:13,160 --> 00:21:15,160 Speaker 1: But I can tell you from my recent trade show 410 00:21:15,160 --> 00:21:19,199 Speaker 1: experience this year validating it that one search plus is 411 00:21:19,440 --> 00:21:22,960 Speaker 1: kind of a automotive nirvana because it is serving up 412 00:21:23,000 --> 00:21:25,840 Speaker 1: the information in a card system that is in a 413 00:21:25,880 --> 00:21:29,280 Speaker 1: diagnostic flow, and with one search plus you're getting not 414 00:21:29,320 --> 00:21:31,920 Speaker 1: only what the manufacturer says, the O e M information 415 00:21:31,960 --> 00:21:36,440 Speaker 1: that they want to have, but also the experts community 416 00:21:36,480 --> 00:21:39,000 Speaker 1: with real fixes, and so with one look up you're 417 00:21:39,000 --> 00:21:41,400 Speaker 1: getting everything. So the comment that comes to me quite 418 00:21:41,440 --> 00:21:43,840 Speaker 1: often is, hey, you guys put a lot more information 419 00:21:43,840 --> 00:21:46,119 Speaker 1: in here, And well, yes, of course we had every 420 00:21:46,119 --> 00:21:48,760 Speaker 1: every year, but what we've done through one search plus 421 00:21:48,920 --> 00:21:52,760 Speaker 1: is a far superior job of surfacing that information and 422 00:21:52,840 --> 00:21:56,600 Speaker 1: putting it into a sequence for you in terms of 423 00:21:56,640 --> 00:22:00,480 Speaker 1: making it available for us exactly. It's it's because it's 424 00:22:00,480 --> 00:22:03,639 Speaker 1: all right there. And then there's short track. You know, 425 00:22:03,680 --> 00:22:05,400 Speaker 1: we do the short track repair of the week once 426 00:22:05,400 --> 00:22:07,119 Speaker 1: in a while here, Tim, and some of the stuff 427 00:22:07,200 --> 00:22:10,280 Speaker 1: is just fascinating how how they come up with the answers. 428 00:22:10,560 --> 00:22:12,840 Speaker 1: We had a ninety nine Ford Ranger as a topic 429 00:22:12,840 --> 00:22:17,080 Speaker 1: of discussion I think last week the week before a 430 00:22:17,160 --> 00:22:20,399 Speaker 1: rear main seal, a crank case rear main seal was 431 00:22:20,440 --> 00:22:23,040 Speaker 1: causing a lean running condition on a forward ranger. Now, 432 00:22:23,240 --> 00:22:26,240 Speaker 1: you know, who want to funk that? You know, and 433 00:22:26,560 --> 00:22:30,119 Speaker 1: that's a separate stream of information that you're I don't know, 434 00:22:30,280 --> 00:22:32,520 Speaker 1: procuring obtaining. I'm not sure where do you get that 435 00:22:32,560 --> 00:22:35,960 Speaker 1: information from? Well it run. It's a combination of things. 436 00:22:36,080 --> 00:22:38,639 Speaker 1: First of all, of course, we have our Manager and 437 00:22:38,720 --> 00:22:41,760 Speaker 1: C shop management system, and so we aggregate the data 438 00:22:41,840 --> 00:22:45,760 Speaker 1: from closed invoices and that helps us identify certain trends 439 00:22:45,760 --> 00:22:49,200 Speaker 1: and repairs and predictive component failures where you know, a 440 00:22:49,280 --> 00:22:51,520 Speaker 1: hundred thousand miles this is gonna go, that's gonna go. 441 00:22:52,200 --> 00:22:57,000 Speaker 1: But also we have a number of experts in the community. 442 00:22:57,040 --> 00:22:59,960 Speaker 1: They have a short track account, they post their question 443 00:23:00,240 --> 00:23:02,440 Speaker 1: and then they also can sign up to be experts 444 00:23:02,800 --> 00:23:07,119 Speaker 1: to answer questions for other technicians, and that plays into 445 00:23:07,200 --> 00:23:09,879 Speaker 1: our real fixes where you have a count in that 446 00:23:10,000 --> 00:23:12,560 Speaker 1: column on the right side, fixed it so it says, yeah, 447 00:23:12,600 --> 00:23:15,800 Speaker 1: four seventy one times, I'd say that's pretty solid. Yeah, 448 00:23:15,960 --> 00:23:19,360 Speaker 1: it becomes it becomes the common pattern failure as other 449 00:23:19,520 --> 00:23:22,679 Speaker 1: GM experts to get experts and so on. And now 450 00:23:22,720 --> 00:23:24,919 Speaker 1: you're tying it all together though, because then the Mitchell 451 00:23:25,000 --> 00:23:28,120 Speaker 1: story is you've got the Mitchell One story is you've 452 00:23:28,160 --> 00:23:32,320 Speaker 1: got one search plus sure track and shop management all 453 00:23:32,600 --> 00:23:36,000 Speaker 1: tied together as one need package. Yeah, and social CRM 454 00:23:36,040 --> 00:23:39,040 Speaker 1: as well. Talk to me about social CRM because I 455 00:23:39,040 --> 00:23:42,399 Speaker 1: know that's been ongoing for a while. Has that is 456 00:23:42,480 --> 00:23:44,680 Speaker 1: that where you guys wanted to be. Do you see 457 00:23:44,760 --> 00:23:48,760 Speaker 1: more being done with that? Yes? In fact, we just 458 00:23:48,880 --> 00:23:52,320 Speaker 1: unveiled at APEX a few weeks ago a widget or 459 00:23:52,400 --> 00:23:55,200 Speaker 1: online component that shops will have on their website so 460 00:23:55,240 --> 00:24:00,159 Speaker 1: that online scheduling becomes possible and those reppointment request us 461 00:24:00,160 --> 00:24:03,119 Speaker 1: will shine through manager sc the shop will look at 462 00:24:03,119 --> 00:24:07,040 Speaker 1: that and accept or sets pending or or decline, and 463 00:24:07,119 --> 00:24:10,479 Speaker 1: all of that has automated template messages for you, and 464 00:24:10,560 --> 00:24:13,679 Speaker 1: so social CRM as marketing for the shop continues to 465 00:24:13,720 --> 00:24:17,200 Speaker 1: grow with its set of services even more tightly interwoven 466 00:24:17,240 --> 00:24:20,119 Speaker 1: to the shop management system. What do you do with 467 00:24:20,200 --> 00:24:24,040 Speaker 1: certain manufacturers and what comes to mind today tim is 468 00:24:24,200 --> 00:24:28,439 Speaker 1: UM Tesla. Now Tesla is not really releasing information to 469 00:24:28,480 --> 00:24:31,560 Speaker 1: the after market, are they not? That I have seen? 470 00:24:31,640 --> 00:24:33,720 Speaker 1: The thing to keep in mind with with pro to 471 00:24:33,800 --> 00:24:39,320 Speaker 1: manager information resources, it's all major mass produced vehicles UM 472 00:24:39,600 --> 00:24:41,960 Speaker 1: extending into truck Of course, we do all that we 473 00:24:42,000 --> 00:24:45,160 Speaker 1: have to class eight trucks, but if it's something smaller 474 00:24:45,240 --> 00:24:50,200 Speaker 1: production exotic than UM, there's the point of diminision returns 475 00:24:50,240 --> 00:24:53,520 Speaker 1: on that. So while that information may not appear in 476 00:24:53,680 --> 00:24:57,119 Speaker 1: pro demand or our truck products, our customers can always 477 00:24:57,119 --> 00:25:00,320 Speaker 1: call products support and get information on those. So is it? 478 00:25:00,680 --> 00:25:03,040 Speaker 1: And I guess my question I probably didn't ask it right. 479 00:25:03,119 --> 00:25:06,639 Speaker 1: My fault is it? Is it Tesla doesn't release it 480 00:25:07,000 --> 00:25:10,160 Speaker 1: or it doesn't make sense for you financially to pick 481 00:25:10,200 --> 00:25:11,840 Speaker 1: it up to try and distribute it because how many 482 00:25:11,840 --> 00:25:13,960 Speaker 1: shops are doing Tesla's Is that a better way to 483 00:25:13,960 --> 00:25:16,720 Speaker 1: phrase the question. I see your question, and it's probably 484 00:25:16,760 --> 00:25:19,080 Speaker 1: a little bit of both. Um. As far as the editorial, 485 00:25:19,119 --> 00:25:21,640 Speaker 1: that's a different wing than I'm in, right, Okay, Yeah, 486 00:25:21,720 --> 00:25:24,159 Speaker 1: I just you know, I wonder because there are you know, 487 00:25:24,240 --> 00:25:26,520 Speaker 1: as we move more and more towards exotics as I 488 00:25:26,560 --> 00:25:30,240 Speaker 1: consider it, or electric vehicles, Um, it'll be a transformation 489 00:25:30,280 --> 00:25:33,520 Speaker 1: in terms of information. Absolutely, we are keeping up as 490 00:25:33,520 --> 00:25:36,560 Speaker 1: far as GM and totas well. Yeah, you know what, listen, 491 00:25:36,640 --> 00:25:39,360 Speaker 1: I think I think where you're at right now, you're 492 00:25:39,440 --> 00:25:44,000 Speaker 1: great at it. Uh, in terms of you know, GM, Toyota, Honda, Ford, Christler, 493 00:25:44,040 --> 00:25:46,280 Speaker 1: you guys are the bread and butter, and you know, 494 00:25:46,320 --> 00:25:48,439 Speaker 1: all the information is there. I love the fact that 495 00:25:48,480 --> 00:25:51,120 Speaker 1: I can go into my Mitchell Repair information and I'm 496 00:25:51,160 --> 00:25:53,040 Speaker 1: working on Oh, I don't know, I'm you know, a 497 00:25:53,119 --> 00:25:55,320 Speaker 1: P zero one thirty five on a GM product and 498 00:25:55,359 --> 00:25:58,520 Speaker 1: I'm looking it up and it gives me repair counting 499 00:25:58,720 --> 00:26:03,399 Speaker 1: pattern failure probably of two cases of you know, you know, 500 00:26:03,520 --> 00:26:05,320 Speaker 1: two cents or fault. Well, at least I know where 501 00:26:05,320 --> 00:26:08,879 Speaker 1: I'm looking. And you know the argument well, well, in 502 00:26:08,920 --> 00:26:11,119 Speaker 1: the argument could be made. You know, it's a silver bullet. 503 00:26:11,160 --> 00:26:15,240 Speaker 1: It desensitizes you to diagnostics. But it doesn't because there's 504 00:26:15,280 --> 00:26:18,320 Speaker 1: so many possible places to look. At least you know 505 00:26:18,400 --> 00:26:21,480 Speaker 1: what to test first and save the consumer money in 506 00:26:21,520 --> 00:26:24,159 Speaker 1: the long run, exactly right. And so because we know 507 00:26:24,200 --> 00:26:27,160 Speaker 1: our market is the aftermarket shops, we know that they're 508 00:26:27,160 --> 00:26:29,360 Speaker 1: gonna work on all kinds of vehicles during the day, 509 00:26:29,440 --> 00:26:32,320 Speaker 1: so we'll take well, we basically are translating the O 510 00:26:32,400 --> 00:26:34,520 Speaker 1: E M service to be in a consistent format no 511 00:26:34,520 --> 00:26:37,560 Speaker 1: matter what type of vehicle you're looking at. I had 512 00:26:37,600 --> 00:26:40,240 Speaker 1: a had a two thousand, and now here's a story 513 00:26:40,280 --> 00:26:44,720 Speaker 1: for you. I had a two thousand Saturn s L one. 514 00:26:45,000 --> 00:26:47,760 Speaker 1: I think it was that the headlights were coming on 515 00:26:47,840 --> 00:26:51,280 Speaker 1: at random, all right, And I looked up prepair and 516 00:26:51,280 --> 00:26:53,879 Speaker 1: wiring diagram information in Mitchell and I'm going through it 517 00:26:54,440 --> 00:26:58,560 Speaker 1: and it was either under from the community or it 518 00:26:58,720 --> 00:27:02,639 Speaker 1: was under sure act fixes, that it was checked for 519 00:27:02,760 --> 00:27:06,520 Speaker 1: wiring under the right headlamp assembly, that the pink wire 520 00:27:06,560 --> 00:27:09,280 Speaker 1: hasn't rubbed through the bracket causing the lights to come on. 521 00:27:10,000 --> 00:27:12,800 Speaker 1: I walked over to the car just for giggles. I 522 00:27:12,880 --> 00:27:18,719 Speaker 1: leaned on the right headlight and the lights came on. Okay, 523 00:27:18,760 --> 00:27:20,920 Speaker 1: you know, I mean, here's a here's a nineteen year 524 00:27:20,960 --> 00:27:22,800 Speaker 1: old car. I took the headlight out. I found the 525 00:27:22,800 --> 00:27:25,320 Speaker 1: bare spot on the wire, sealed it up, fixed it, 526 00:27:25,400 --> 00:27:27,040 Speaker 1: repaired it, put it back together, give it back to 527 00:27:27,119 --> 00:27:29,359 Speaker 1: the customer chargement. Our seed down the road. I you know, 528 00:27:29,520 --> 00:27:32,120 Speaker 1: it's exactly. I mean, they did build a few of those, 529 00:27:32,160 --> 00:27:34,840 Speaker 1: So I mean, in the realm of possibility of you're 530 00:27:34,840 --> 00:27:37,280 Speaker 1: gonna find this cure that way, right, And and the 531 00:27:37,359 --> 00:27:39,360 Speaker 1: name of the game has return on investment for us, 532 00:27:39,359 --> 00:27:41,639 Speaker 1: return an investment for you guys, because you have to 533 00:27:41,680 --> 00:27:45,119 Speaker 1: be here for our future. And and let's let's close 534 00:27:45,160 --> 00:27:47,600 Speaker 1: it out there, tim where where where's the future gonna be? 535 00:27:48,040 --> 00:27:50,439 Speaker 1: You guys gonna be with us in ten years? Well, 536 00:27:50,480 --> 00:27:53,560 Speaker 1: I'll tell you what. We just celebrated our hundredth year 537 00:27:53,880 --> 00:27:57,159 Speaker 1: last year, and so it says on our slogan and 538 00:27:57,200 --> 00:28:02,160 Speaker 1: on all of our presentations now years and still accelerating. Yeah, 539 00:28:02,359 --> 00:28:05,639 Speaker 1: and I believe it. I believe it. Well. Listen, you 540 00:28:05,680 --> 00:28:07,720 Speaker 1: know from from the from the East coast to the 541 00:28:07,720 --> 00:28:11,199 Speaker 1: West coast, everything you guys do really helps keep us 542 00:28:11,280 --> 00:28:13,840 Speaker 1: rolling along, no pun intended, and we'd be lost without you. 543 00:28:13,920 --> 00:28:17,760 Speaker 1: So you guys keep no, you really are it. So 544 00:28:18,000 --> 00:28:20,240 Speaker 1: give my best to J W J D and everybody 545 00:28:20,240 --> 00:28:22,400 Speaker 1: else out that way. And uh, you guys have yourself 546 00:28:22,440 --> 00:28:24,440 Speaker 1: a good Christmas and a good New Year. Alright, kiddo 547 00:28:24,760 --> 00:28:27,159 Speaker 1: and one we wish you the same same thing. And 548 00:28:27,359 --> 00:28:29,280 Speaker 1: Mitchell one dot com if the listeners are looking for 549 00:28:29,280 --> 00:28:32,600 Speaker 1: more information. Okay, hey, Tim, have a good rest of 550 00:28:32,600 --> 00:28:35,919 Speaker 1: the weekend. Thanks for stopping by. You're very welcome. I'm 551 00:28:35,960 --> 00:28:37,600 Speaker 1: running any of the Car Doctor and we are back 552 00:28:37,720 --> 00:28:46,480 Speaker 1: right after this. Welcome back. We're on the name of 553 00:28:46,480 --> 00:28:48,480 Speaker 1: the Car Doctor. Let's go over to Joseph in Michigan 554 00:28:48,680 --> 00:28:51,400 Speaker 1: nine Chevy pickup truck. We're on rough Joseph. Welcome to 555 00:28:51,400 --> 00:28:54,440 Speaker 1: the Car Doctor, sir. How can I help? I got 556 00:28:55,120 --> 00:28:59,360 Speaker 1: heavy exhaust leak both exhaust man before the cross there 557 00:28:59,400 --> 00:29:03,960 Speaker 1: probably hooks do it. And I'm getting when I'm going 558 00:29:03,960 --> 00:29:07,640 Speaker 1: down the road, go about three or four miles and 559 00:29:07,720 --> 00:29:09,720 Speaker 1: I slow down. It runs real rough and has no 560 00:29:09,880 --> 00:29:15,200 Speaker 1: power whatsoever. I'm wondering if the exhaust manifold leak is 561 00:29:15,240 --> 00:29:18,280 Speaker 1: causing the O two censor to tell it to give 562 00:29:18,320 --> 00:29:20,480 Speaker 1: it more gas or something and I'm flooding out or 563 00:29:20,520 --> 00:29:23,120 Speaker 1: what it is. Well, sure it could be. I don't 564 00:29:23,120 --> 00:29:24,480 Speaker 1: know if you're floating out as a good term, but 565 00:29:24,480 --> 00:29:26,680 Speaker 1: I get where you're going. You know, listen, it's it's 566 00:29:26,680 --> 00:29:30,000 Speaker 1: a good thought because you know O two system or 567 00:29:30,040 --> 00:29:33,680 Speaker 1: I'm sorry, exhaust system integrity meaning a solid exhaust system 568 00:29:33,680 --> 00:29:36,800 Speaker 1: no leaks front to back, you know, is required on 569 00:29:36,800 --> 00:29:39,280 Speaker 1: a feedback vehicle like that, anything with an O two 570 00:29:39,360 --> 00:29:43,240 Speaker 1: center in it, which is anything made in the last years. 571 00:29:43,320 --> 00:29:45,080 Speaker 1: So yeah, you know, it's a good it's a good 572 00:29:45,080 --> 00:29:48,080 Speaker 1: starting point. Not to mention all that exhaust leak isn't 573 00:29:48,080 --> 00:29:50,480 Speaker 1: really great for the driver. It's gonna make him fall asleep, 574 00:29:50,560 --> 00:29:53,640 Speaker 1: him or her fall asleep, and uh, um, you know, 575 00:29:54,400 --> 00:29:56,160 Speaker 1: you'd be like sitting in a coffee house and hate 576 00:29:56,200 --> 00:29:58,800 Speaker 1: Ashbury in San Francisco and sixty nine seemed like mild. 577 00:29:59,480 --> 00:30:02,240 Speaker 1: Uh you know, um, so yeah, you want to fix 578 00:30:02,320 --> 00:30:04,760 Speaker 1: all that? Uh? They could tell hooking up a scan 579 00:30:04,800 --> 00:30:07,040 Speaker 1: tool taking for a ride, see where fuel trims are? 580 00:30:07,800 --> 00:30:10,360 Speaker 1: You know, uh, you don't see what a two censor 581 00:30:10,400 --> 00:30:13,480 Speaker 1: activity is. Now five is sort of a you know, 582 00:30:13,560 --> 00:30:15,440 Speaker 1: it's the year before o b D two and this 583 00:30:15,640 --> 00:30:20,080 Speaker 1: is a what weight class, uh Chevy pick up Joe 584 00:30:20,240 --> 00:30:24,840 Speaker 1: is it would it would have been subject to O 585 00:30:24,960 --> 00:30:29,240 Speaker 1: b D one. Uh some of the one tons of 586 00:30:29,280 --> 00:30:31,960 Speaker 1: three quarter tons didn't have as many emission controls back in. 587 00:30:32,720 --> 00:30:35,000 Speaker 1: But yeah, there should be there should be at least 588 00:30:35,080 --> 00:30:38,560 Speaker 1: a single O two uh in this system somewhere, if 589 00:30:38,680 --> 00:30:41,640 Speaker 1: not dual, depending upon how it's equipped. So yeah, it's 590 00:30:41,640 --> 00:30:44,720 Speaker 1: a good starting point by all means to a shop, 591 00:30:44,920 --> 00:30:47,640 Speaker 1: and they did not. I have a tool that would 592 00:30:47,680 --> 00:30:51,720 Speaker 1: sit up to that and everything, well, you know everything, 593 00:30:52,280 --> 00:30:54,120 Speaker 1: you know, And I've been saying this for years, not 594 00:30:54,200 --> 00:30:55,960 Speaker 1: to pat myself on the back, but this is the 595 00:30:56,040 --> 00:30:59,040 Speaker 1: problem now, you know. This is like trying to fix 596 00:30:59,600 --> 00:31:02,320 Speaker 1: this is trying to fix an older Windows XP computer 597 00:31:02,440 --> 00:31:04,640 Speaker 1: and getting software for it. You know, after January of 598 00:31:04,760 --> 00:31:08,120 Speaker 1: next year, Windows seven is no longer supported. Now granted 599 00:31:08,160 --> 00:31:11,479 Speaker 1: it's been it's considered no longer installed the past three 600 00:31:11,600 --> 00:31:14,600 Speaker 1: or four years. But yeah, what do we do? You know, 601 00:31:14,720 --> 00:31:16,360 Speaker 1: I have a lot of shops that come to me 602 00:31:16,440 --> 00:31:18,480 Speaker 1: around the neighborhood because they know I've still got all 603 00:31:18,520 --> 00:31:21,040 Speaker 1: my old scan tools. I've gotten wrapped up in plastic bags, 604 00:31:21,440 --> 00:31:23,360 Speaker 1: still hanging on the wall because every once in a while, 605 00:31:23,480 --> 00:31:26,880 Speaker 1: somebody's got it. We just did a a ninety two 606 00:31:27,280 --> 00:31:30,840 Speaker 1: Dodge Diesel Cummings pickup truck the other day and we 607 00:31:30,920 --> 00:31:33,400 Speaker 1: had to get out the old OTC monitor four thousand. 608 00:31:33,440 --> 00:31:35,040 Speaker 1: I mean, my god, I haven't used that tool in 609 00:31:35,480 --> 00:31:39,400 Speaker 1: ten twelve years. Uh, but you need it, and you're 610 00:31:39,400 --> 00:31:41,640 Speaker 1: gonna have to hang on to all this stuff and 611 00:31:41,720 --> 00:31:44,960 Speaker 1: then at some point nobody's gonna have that that tool, 612 00:31:45,080 --> 00:31:47,120 Speaker 1: and then you know, you can need to diagnose it 613 00:31:47,160 --> 00:31:50,200 Speaker 1: by primitive pete means, or you're gonna you know, the 614 00:31:50,280 --> 00:31:53,640 Speaker 1: car is gonna be gone. So the pick up, the 615 00:31:53,680 --> 00:31:56,920 Speaker 1: inside and everything is like brand new. Yet yeah, I've 616 00:31:57,240 --> 00:31:59,720 Speaker 1: got two and about two hundred fifty miles on it. 617 00:32:00,280 --> 00:32:01,920 Speaker 1: And now he was a little bit around the farm. 618 00:32:02,440 --> 00:32:04,280 Speaker 1: So I just kind of wanted to keep it running 619 00:32:04,400 --> 00:32:06,400 Speaker 1: for that, but I didn't want to put a whole 620 00:32:06,440 --> 00:32:08,360 Speaker 1: lot of money into it either. Well, I can I 621 00:32:08,480 --> 00:32:11,720 Speaker 1: can convince you to put money in it, you're ready, 622 00:32:11,920 --> 00:32:13,920 Speaker 1: and then I'm gonna go. Want me to convince you 623 00:32:14,000 --> 00:32:17,120 Speaker 1: real quick and thirty seconds or less. Okay, if you 624 00:32:17,240 --> 00:32:20,720 Speaker 1: priced out a new truck yet, oh not recently. I 625 00:32:20,800 --> 00:32:23,200 Speaker 1: gotta I got a two thousand nine truck that I 626 00:32:23,360 --> 00:32:25,920 Speaker 1: used to go price out, and go price out a 627 00:32:25,960 --> 00:32:30,040 Speaker 1: new pickup truck. There they're in sixty seventies. Oh yeah, 628 00:32:30,040 --> 00:32:31,920 Speaker 1: you can spend You can spend sixty grand. You know, 629 00:32:32,080 --> 00:32:34,520 Speaker 1: on a bad day, you can spend a minimum of 630 00:32:34,600 --> 00:32:37,160 Speaker 1: fifty without a doubt. But you can spend upwards of 631 00:32:38,200 --> 00:32:40,920 Speaker 1: on the pickup truck. Now, So all of a sudden, 632 00:32:40,960 --> 00:32:43,560 Speaker 1: that old truck. Heck, let's pull the engine out, let's 633 00:32:43,600 --> 00:32:46,680 Speaker 1: rebuild it, let's do all fresh exhaust, let's go through 634 00:32:46,720 --> 00:32:49,160 Speaker 1: the trans You'll spend you know, if the bodies in 635 00:32:49,240 --> 00:32:51,840 Speaker 1: decent shapes, you'll spend fifteen twenty grand on the truck. 636 00:32:52,600 --> 00:32:54,680 Speaker 1: And you don't necessarily have to go that far. But 637 00:32:54,720 --> 00:32:57,560 Speaker 1: all of a sudden, you've got a vehicle that's you know, 638 00:32:58,080 --> 00:33:02,320 Speaker 1: it's it's reliable, the technology is understandable, and you know, 639 00:33:02,440 --> 00:33:04,120 Speaker 1: for that kind of money, spend a thousand bucks, go 640 00:33:04,200 --> 00:33:06,080 Speaker 1: buy an old scandal from somebody. When you walk into 641 00:33:06,120 --> 00:33:08,200 Speaker 1: the repair shop, go here, here's the tull you need. 642 00:33:08,600 --> 00:33:11,760 Speaker 1: So my time is up. Joe, go think about that 643 00:33:11,880 --> 00:33:13,720 Speaker 1: and call me back you have any other questions. I 644 00:33:13,800 --> 00:33:15,920 Speaker 1: appreciate that, and good luck to you in your older truck. 645 00:33:16,560 --> 00:33:19,200 Speaker 1: Keep them going there, there there, I'll tell you what 646 00:33:19,240 --> 00:33:22,080 Speaker 1: they're getting harder to find and um, there's nothing wrong 647 00:33:22,120 --> 00:33:24,520 Speaker 1: with them. You just gotta understand the technology. A little 648 00:33:24,560 --> 00:33:27,320 Speaker 1: bit of remember the technology, a little bit A five 649 00:33:28,040 --> 00:33:30,680 Speaker 1: zero run any of the car doctor coming back right 650 00:33:30,720 --> 00:33:36,840 Speaker 1: after this? Don't go away? Do you ever wonder? And 651 00:33:36,920 --> 00:33:38,720 Speaker 1: I know you have because you ask me these questions 652 00:33:38,760 --> 00:33:40,200 Speaker 1: all the time. Run and needing of the car doctor? 653 00:33:40,240 --> 00:33:43,760 Speaker 1: We're back? Define a good mechanic? Or how do you 654 00:33:43,840 --> 00:33:47,400 Speaker 1: find a good mechanic? And I think the answer comes 655 00:33:47,560 --> 00:33:51,479 Speaker 1: from this. I think it's attention to detail. I think 656 00:33:51,560 --> 00:33:55,280 Speaker 1: it's the small stuff. It's not about price. It's about honesty, 657 00:33:55,320 --> 00:33:58,440 Speaker 1: of course, and it's about competence, but it's about attention 658 00:33:58,480 --> 00:34:01,800 Speaker 1: to detail. You ever walk into a delicatessin order lunch 659 00:34:02,360 --> 00:34:05,360 Speaker 1: roast beef on white let us, tomato, salt, pepper, mayo 660 00:34:05,960 --> 00:34:07,760 Speaker 1: are all the ingredients there? You know as you eat 661 00:34:07,800 --> 00:34:09,560 Speaker 1: the sandwich, it's easy, right, You can kind of make 662 00:34:09,600 --> 00:34:12,440 Speaker 1: a mental note. Yep, listen, I got my lettuce, I 663 00:34:12,480 --> 00:34:15,320 Speaker 1: got my tomato. Maybe you asked for pickles, maybe you 664 00:34:15,400 --> 00:34:18,719 Speaker 1: wanted red peppers. Whatever. All right, the sandwich was ordered, 665 00:34:18,760 --> 00:34:21,960 Speaker 1: the sandwich was assembled, the sandwich was made well, and 666 00:34:22,040 --> 00:34:24,680 Speaker 1: then we can start to talk about so they're competent, 667 00:34:25,080 --> 00:34:27,120 Speaker 1: and then we can start to talk about it's nice 668 00:34:27,200 --> 00:34:30,399 Speaker 1: roast beef, it's fresh bread, the parts are good, right, 669 00:34:30,640 --> 00:34:34,640 Speaker 1: So there's competency, and then there's quality of parts. And 670 00:34:34,680 --> 00:34:37,400 Speaker 1: then you walk into some places and the bread is 671 00:34:37,480 --> 00:34:39,880 Speaker 1: stale after you order it, and the roast beef is 672 00:34:39,960 --> 00:34:43,960 Speaker 1: kind of grainy, and maybe they didn't exactly get the 673 00:34:44,040 --> 00:34:46,279 Speaker 1: best lettuce, even though there's plenty of it on there. 674 00:34:46,360 --> 00:34:50,040 Speaker 1: So they're competent, but there there's source of parts. Really 675 00:34:50,200 --> 00:34:54,280 Speaker 1: isn't the best. And then again maybe they're like this place. 676 00:34:54,440 --> 00:34:57,840 Speaker 1: So the oldest Nanian unit down in Baltimore takes her 677 00:34:57,880 --> 00:35:00,359 Speaker 1: Ford Escape into the local dealer for an oil changed. 678 00:35:00,480 --> 00:35:02,680 Speaker 1: She said, Dad, where do I go? I've leased this car. 679 00:35:02,719 --> 00:35:04,440 Speaker 1: I don't know what to do. I said, take it 680 00:35:04,480 --> 00:35:06,319 Speaker 1: to the local Ford dealer. They've got to be able 681 00:35:06,360 --> 00:35:08,800 Speaker 1: to do it right. She came home this weekend. We 682 00:35:08,920 --> 00:35:11,440 Speaker 1: looked at it. All four tires are at different pressures, 683 00:35:11,440 --> 00:35:14,000 Speaker 1: two to three pounds apart, and they're missing the top 684 00:35:14,080 --> 00:35:16,400 Speaker 1: engine cover they forgot to put back on the oil change. Boy, 685 00:35:16,480 --> 00:35:18,560 Speaker 1: is somebody gonna get a phone call on Monday? I'm 686 00:35:18,640 --> 00:35:21,160 Speaker 1: running any in the car. Doctor, reminding you the mechanics 687 00:35:21,200 --> 00:35:23,440 Speaker 1: aren't expensive, they're placeless. See you