1 00:00:00,520 --> 00:00:03,440 Speaker 1: Did you know Zeke's Pizza Delivers. Get a local handcraft 2 00:00:03,440 --> 00:00:07,000 Speaker 1: and pizza delivered tonight and leave tasteless national chain pizza behind. 3 00:00:07,160 --> 00:00:09,960 Speaker 1: Download the app or visit Zeke's Pizza dot com. It's 4 00:00:10,000 --> 00:00:19,079 Speaker 1: another jeep on the twenties. I'm hu Hi there. My 5 00:00:19,120 --> 00:00:22,160 Speaker 1: name is Casey Ryback and I'm calling from Airlines Customer 6 00:00:22,200 --> 00:00:27,640 Speaker 1: Care Division. I was looking to speak with a Diane. Hi, Diane, 7 00:00:27,640 --> 00:00:29,920 Speaker 1: how are you today? Um? Not bad? How are you? 8 00:00:30,320 --> 00:00:33,360 Speaker 1: I'm well? Thank you for asking. I appreciate it. Sure. 9 00:00:33,720 --> 00:00:36,120 Speaker 1: Can I ask you with this as regarding Please? No, 10 00:00:36,240 --> 00:00:39,400 Speaker 1: you can't think I'm just kidding. I'm just kidding. Yes, 11 00:00:39,400 --> 00:00:41,040 Speaker 1: of course you can ask me what this is regarding. 12 00:00:43,479 --> 00:00:45,880 Speaker 1: As I said, I'm in the Customer Care division here 13 00:00:45,920 --> 00:00:50,159 Speaker 1: at the airline, and according to my records, recently your 14 00:00:50,200 --> 00:00:53,640 Speaker 1: family flew with us. We did. Yeah. Absolutely. Can you 15 00:00:53,680 --> 00:00:58,320 Speaker 1: tell me how many were in your party? How many? Yes? Um? 16 00:00:58,360 --> 00:01:01,160 Speaker 1: It was me, my husband and my daughter. Okay, good, 17 00:01:01,200 --> 00:01:04,640 Speaker 1: I have the right group. Then can I ask why 18 00:01:04,800 --> 00:01:07,600 Speaker 1: you're asking this? The reason that I'm calling you today 19 00:01:07,840 --> 00:01:10,160 Speaker 1: is I'm letting you know that your baby has been 20 00:01:10,200 --> 00:01:14,000 Speaker 1: added to the no fly list. Wait, I'm sorry, do 21 00:01:14,000 --> 00:01:18,080 Speaker 1: you do say my baby? Yes, my baby's what? The 22 00:01:18,160 --> 00:01:20,319 Speaker 1: baby that, the baby that you brought on board our 23 00:01:20,360 --> 00:01:23,640 Speaker 1: plane will no longer be allowed to fly on our 24 00:01:23,680 --> 00:01:27,360 Speaker 1: airline or any other airline for the foreseeable future. Wait, 25 00:01:27,480 --> 00:01:29,480 Speaker 1: I'm sorry, can you explain what you're talking about? I 26 00:01:29,800 --> 00:01:34,160 Speaker 1: don't understand. Yeah, I thought I had explained it pretty well, 27 00:01:34,280 --> 00:01:36,720 Speaker 1: but your baby is not allowed to you're talking about 28 00:01:36,720 --> 00:01:39,959 Speaker 1: my baby. I'm just you're talking about my baby right now. Well, 29 00:01:40,000 --> 00:01:43,120 Speaker 1: according to the flight attendants and other passengers, your baby 30 00:01:43,200 --> 00:01:46,280 Speaker 1: was a total nightmare during the flight. I'm sorry. Did 31 00:01:46,280 --> 00:01:48,880 Speaker 1: you just say my baby was a nightmare? Yes? I 32 00:01:48,920 --> 00:01:51,360 Speaker 1: did say that. And I keep having to repeat myself 33 00:01:51,480 --> 00:01:55,240 Speaker 1: or were having a problem communicating? Well, I'm sorry. Can 34 00:01:55,280 --> 00:01:57,440 Speaker 1: you tell me your name again and exactly where you're 35 00:01:57,480 --> 00:02:00,320 Speaker 1: calling from? Okay? Once again repeating myself. Yeah, my name 36 00:02:00,360 --> 00:02:05,240 Speaker 1: is Casey right back, calling from the Carolines. Okay? Are 37 00:02:05,280 --> 00:02:10,360 Speaker 1: you really calling me right now to Okay to talk 38 00:02:10,400 --> 00:02:12,200 Speaker 1: about mine? Let me ask you a question. Let me 39 00:02:12,240 --> 00:02:13,840 Speaker 1: ask you a question. I guess it's going to be 40 00:02:13,880 --> 00:02:16,520 Speaker 1: a harder conversation than I thought. Are you on the phone? 41 00:02:16,520 --> 00:02:18,000 Speaker 1: Are you on the phone? Are you on the phone 42 00:02:18,080 --> 00:02:20,680 Speaker 1: right now. Am I on the phone right now? Once again? 43 00:02:20,720 --> 00:02:22,920 Speaker 1: Another question? If you could just answer you? Yes, you 44 00:02:23,000 --> 00:02:26,680 Speaker 1: are so, Yes, I am really calling you. Wow, you 45 00:02:26,840 --> 00:02:29,360 Speaker 1: got a pair Huh. I don't even know what to 46 00:02:29,400 --> 00:02:32,640 Speaker 1: say to you right now? Well can you? I'm sorry 47 00:02:32,680 --> 00:02:35,160 Speaker 1: you're worrying about putting a baby on a note flylesh 48 00:02:35,240 --> 00:02:37,040 Speaker 1: did you worry about like the terrorists and stuff on 49 00:02:37,080 --> 00:02:39,080 Speaker 1: your plane? Are you freaking kidding me? Well, we worry 50 00:02:39,080 --> 00:02:41,640 Speaker 1: about them too. But your baby was apparently out of control, 51 00:02:41,680 --> 00:02:43,640 Speaker 1: and I'm just calling let you know. She will not 52 00:02:43,840 --> 00:02:47,200 Speaker 1: try out of control. My baby is an infanct out 53 00:02:47,200 --> 00:02:51,280 Speaker 1: of control. Oh, I'm so sorry. Crying. I'm sorry. Turbulence 54 00:02:51,320 --> 00:02:55,200 Speaker 1: actually doesn't make my baby's happy. Okay, well sorry. According 55 00:02:55,200 --> 00:02:58,640 Speaker 1: to reports, she wasn't crying like normal babies. Apparently it 56 00:02:58,800 --> 00:03:01,160 Speaker 1: was Oh sorry, what is her? How's he applying? Different 57 00:03:01,160 --> 00:03:04,080 Speaker 1: from a normal quote unquote normal baby? What do they crylight? 58 00:03:04,200 --> 00:03:05,760 Speaker 1: All I know is the information that I've been given. 59 00:03:05,760 --> 00:03:08,960 Speaker 1: And apparently she had a general bad attitude and disregard 60 00:03:09,000 --> 00:03:11,800 Speaker 1: for others and we don't stand for anything. Well, just 61 00:03:11,840 --> 00:03:16,000 Speaker 1: because she's a baby doesn't mean she can act like one. 62 00:03:15,680 --> 00:03:18,920 Speaker 1: My god, she's flying on an airline. She's flying on 63 00:03:18,960 --> 00:03:22,000 Speaker 1: an airline, she needs to act appropriately. And I'm sorry. 64 00:03:22,080 --> 00:03:24,400 Speaker 1: If she were twenty one years old and was causing 65 00:03:24,440 --> 00:03:26,120 Speaker 1: a ruckuss on a plane, we would not let her 66 00:03:26,120 --> 00:03:29,200 Speaker 1: fly again. So we can't make exceptions. Okay, but my 67 00:03:29,320 --> 00:03:31,359 Speaker 1: baby is one and a half, she's not twenty one 68 00:03:31,440 --> 00:03:34,040 Speaker 1: years old. Well, maybe you want to wait, Telle, excuse me, 69 00:03:34,320 --> 00:03:36,200 Speaker 1: let you finish. Would you like to try and tell 70 00:03:36,200 --> 00:03:38,280 Speaker 1: a one and a half year old not to cry 71 00:03:38,360 --> 00:03:41,400 Speaker 1: when your ears are popping. I'm sure that's difficult. I'm 72 00:03:41,400 --> 00:03:43,520 Speaker 1: sure that's difficult, But you might have thought about that 73 00:03:43,560 --> 00:03:45,600 Speaker 1: before you took her on a plane, because that happens. 74 00:03:46,040 --> 00:03:48,040 Speaker 1: Maybe in twenty years, when she's twenty one, she can 75 00:03:48,080 --> 00:03:50,280 Speaker 1: actually fly again. But for right now, your baby has 76 00:03:50,320 --> 00:03:55,400 Speaker 1: been grounded. You can't punish a baby a baby more. 77 00:03:55,720 --> 00:03:58,120 Speaker 1: It's just not that I mean, she was even rude 78 00:03:58,160 --> 00:04:04,320 Speaker 1: to our troops, my baby to the truth. Well, we 79 00:04:04,400 --> 00:04:06,680 Speaker 1: got an email from a passenger on that plane. He 80 00:04:06,720 --> 00:04:09,040 Speaker 1: had apparently just gotten back from active duty in the 81 00:04:09,040 --> 00:04:12,400 Speaker 1: Middle East and we like to support our troops. Well, yes, 82 00:04:12,520 --> 00:04:14,600 Speaker 1: thank you to him, but apparently he was sitting next 83 00:04:14,640 --> 00:04:16,880 Speaker 1: to your baby and he said it was worse than 84 00:04:16,920 --> 00:04:22,000 Speaker 1: being involved in a war right now, and that is 85 00:04:22,040 --> 00:04:23,600 Speaker 1: why we have to add your baby to the no 86 00:04:23,720 --> 00:04:29,920 Speaker 1: fly list. Now, okay, your mind, there's no way that 87 00:04:30,120 --> 00:04:34,120 Speaker 1: my baby, it's worse than being an active duty. Well 88 00:04:34,160 --> 00:04:36,520 Speaker 1: that's what this soldier said. And you know what, I'm 89 00:04:36,520 --> 00:04:39,120 Speaker 1: a good American and I like to respect our soldiers, 90 00:04:39,200 --> 00:04:41,200 Speaker 1: unlike your baby, who apparently would like to be in 91 00:04:41,240 --> 00:04:44,360 Speaker 1: another country. Oh my god, Oh my god. Does your 92 00:04:44,400 --> 00:04:46,200 Speaker 1: baby not realize all that they've done for us to 93 00:04:46,200 --> 00:04:51,680 Speaker 1: protect our rights? What do you expect it at all? 94 00:04:51,880 --> 00:04:54,040 Speaker 1: So you're admitting it. Your baby doesn't care about the troops. 95 00:04:54,440 --> 00:05:00,200 Speaker 1: Oh yeah, that's exactly what I'm saying. Something immediate. All right, Well, 96 00:05:00,200 --> 00:05:01,600 Speaker 1: what if I tell you that this is a prank 97 00:05:01,640 --> 00:05:05,039 Speaker 1: phone call? Does that change anything? No? I really don't 98 00:05:05,040 --> 00:05:07,720 Speaker 1: give a shop what you do? What what the hell 99 00:05:07,800 --> 00:05:09,240 Speaker 1: this is? I don't care. But I'm trying to tell 100 00:05:09,240 --> 00:05:11,279 Speaker 1: you that this is actually Jewel from Brook and Jewel 101 00:05:11,279 --> 00:05:13,960 Speaker 1: in the morning doing a phone tap on you get 102 00:05:13,960 --> 00:05:17,160 Speaker 1: the funk out of here. So your husband, Darryl set 103 00:05:17,200 --> 00:05:21,120 Speaker 1: you up. You're kidding me, No, I'm not. He told me. 104 00:05:21,160 --> 00:05:22,840 Speaker 1: You got a lot of weird looks from people when 105 00:05:22,839 --> 00:05:24,400 Speaker 1: you were on a flight the other day because your 106 00:05:24,400 --> 00:05:32,880 Speaker 1: baby wouldn't stop crying. Oh my god, it's a joke. 107 00:05:32,960 --> 00:05:34,680 Speaker 1: Your baby has not been added to the no fly 108 00:05:34,720 --> 00:05:38,680 Speaker 1: lit but I'm still skeptical. If your baby supports the 109 00:05:38,720 --> 00:05:45,200 Speaker 1: troops are not, sounds like she doesn't every morning with 110 00:05:47,279 --> 00:05:52,720 Speaker 1: the twenty six six mo