1
00:00:00,320 --> 00:00:03,040
Speaker 1: Ron Andanian, let's talk about cars, because cars just seemed

2
00:00:03,040 --> 00:00:06,160
Speaker 1: to be non confrontational unless you're driving the Volkswagen. I

3
00:00:06,240 --> 00:00:24,000
Speaker 1: want five gallons of gas. Man, so, Man, so the

4
00:00:24,200 --> 00:00:26,680
Speaker 1: car doctor. So we took the first rotor out of

5
00:00:26,720 --> 00:00:31,680
Speaker 1: the box. Perfect, absolutely perfect, nice motorcraft piece, sealed box

6
00:00:32,000 --> 00:00:34,960
Speaker 1: and it was great. Except they only had five lugs,

7
00:00:34,960 --> 00:00:36,920
Speaker 1: which isn't bad if I had a five log vehicle,

8
00:00:36,960 --> 00:00:39,080
Speaker 1: I have a six lug vehicle. Wait, amount of rocketsn't

9
00:00:39,159 --> 00:00:41,240
Speaker 1: what the idea of buying a new tire? Well, he

10
00:00:41,320 --> 00:00:43,199
Speaker 1: told me the sec in the right part one was

11
00:00:43,200 --> 00:00:48,959
Speaker 1: a little old put from here, and then I never

12
00:00:49,080 --> 00:00:52,159
Speaker 1: would have done the Welcome to the radio home of

13
00:00:52,320 --> 00:00:56,600
Speaker 1: Ron and Nanian the Car Doctor, since this is where

14
00:00:56,640 --> 00:01:00,520
Speaker 1: car owners the world overturned to for their definitive opinion

15
00:01:00,600 --> 00:01:04,479
Speaker 1: on automotive repair. If your mechanics giving you a busy signal,

16
00:01:04,680 --> 00:01:07,880
Speaker 1: pick up the phone and call in the garage doors

17
00:01:08,080 --> 00:01:10,119
Speaker 1: are open, but I am here to take your calls

18
00:01:10,400 --> 00:01:14,640
Speaker 1: at eight five five six and now and the lone

19
00:01:14,760 --> 00:01:20,880
Speaker 1: ranger gets out from the ball, they'll believe me, citizen.

20
00:01:23,319 --> 00:01:29,080
Speaker 1: And then I didn't know what was you? And that's

21
00:01:29,080 --> 00:01:35,679
Speaker 1: the truth story running now that's not fair. That gets

22
00:01:35,720 --> 00:01:38,960
Speaker 1: me off my game. Jay Thomas, what a great, great personality,

23
00:01:39,400 --> 00:01:42,120
Speaker 1: God rest in peace. May God bless him always. Um

24
00:01:42,160 --> 00:01:44,040
Speaker 1: I listened to that story many times. Ronald Aating in

25
00:01:44,040 --> 00:01:46,360
Speaker 1: the car. Doctor here, hello and welcome. Start your engines,

26
00:01:46,800 --> 00:01:49,560
Speaker 1: let's get back to square one. But yeah, that that

27
00:01:49,680 --> 00:01:51,480
Speaker 1: was a great story. Very sad this week to see

28
00:01:51,560 --> 00:01:54,320
Speaker 1: j Thomas passing. Uh. You know, I used to watch

29
00:01:54,400 --> 00:01:57,800
Speaker 1: him on the Letterman Stick on Christmas around the holidays

30
00:01:57,800 --> 00:01:59,600
Speaker 1: when he would talk about the Lone Ranger in that story,

31
00:01:59,600 --> 00:02:01,480
Speaker 1: and I need that to be a true story. By

32
00:02:01,480 --> 00:02:03,600
Speaker 1: the way, and if you haven't seen it, get out,

33
00:02:03,920 --> 00:02:06,640
Speaker 1: get out to YouTube and just search Jay Thomas, David

34
00:02:06,680 --> 00:02:09,520
Speaker 1: Letterman Lone Ranger story and you'll see the whole thing.

35
00:02:09,560 --> 00:02:11,440
Speaker 1: And it's just it's so funny and you can just

36
00:02:11,480 --> 00:02:14,000
Speaker 1: see it happening for real for what it is that

37
00:02:14,040 --> 00:02:16,080
Speaker 1: it just it cracks me up every time I watch

38
00:02:16,120 --> 00:02:19,359
Speaker 1: it everywhere working in broadcasting. He talks about being in

39
00:02:19,440 --> 00:02:21,600
Speaker 1: this jockey and going out to the promotion and how

40
00:02:21,600 --> 00:02:23,560
Speaker 1: he was stuck having to drive him back, and it's

41
00:02:23,639 --> 00:02:25,760
Speaker 1: every bit of that is what happened, and that's what

42
00:02:25,840 --> 00:02:28,480
Speaker 1: happens everybody thinks that this is such a glamorous business

43
00:02:28,480 --> 00:02:31,000
Speaker 1: that you're driven around in limousines and you know, chauffer

44
00:02:31,080 --> 00:02:33,639
Speaker 1: from here to there. Heck, once your show's over, you're

45
00:02:33,680 --> 00:02:35,960
Speaker 1: lucky if you get a goodbye. Uh you know, it's

46
00:02:36,000 --> 00:02:38,520
Speaker 1: like out next throughout the baby with the bathwater. It's

47
00:02:38,520 --> 00:02:41,520
Speaker 1: just that's that's radio. It's uh. Um, like I learned

48
00:02:41,560 --> 00:02:43,320
Speaker 1: so many years ago, you haven't been in radio until

49
00:02:43,320 --> 00:02:45,560
Speaker 1: you've been fired from radio. And I'm trust me, I'm

50
00:02:45,560 --> 00:02:49,000
Speaker 1: in radio. So this radio show is about your automobile,

51
00:02:49,040 --> 00:02:50,760
Speaker 1: believe it or not. It's about fixing your car and

52
00:02:51,000 --> 00:02:53,400
Speaker 1: presenting you with new technology and the changes and the

53
00:02:53,480 --> 00:02:55,280
Speaker 1: things that we see in the repair shop. I put

54
00:02:55,280 --> 00:02:57,799
Speaker 1: my forty three plus years. I think it's forty four

55
00:02:57,800 --> 00:03:01,000
Speaker 1: plus years now. You guys do the of and um,

56
00:03:01,040 --> 00:03:02,600
Speaker 1: you know how long this has been going on and

57
00:03:02,600 --> 00:03:04,560
Speaker 1: this radio show has been here for about twenty seven

58
00:03:04,600 --> 00:03:07,320
Speaker 1: years now. As we continue to just try and explain

59
00:03:07,320 --> 00:03:09,960
Speaker 1: the tea in everyday terms, Uh, you know, it's just

60
00:03:10,080 --> 00:03:12,240
Speaker 1: it's it's it's it's no break, just fact. Let's talk

61
00:03:12,280 --> 00:03:14,240
Speaker 1: about your car, let's solve the problem, Let's move on

62
00:03:14,280 --> 00:03:17,880
Speaker 1: to the next thing. And from time to time, I

63
00:03:17,919 --> 00:03:20,320
Speaker 1: will bring up things that I use and do in

64
00:03:20,360 --> 00:03:24,760
Speaker 1: the shop quite often actually, and sometimes I present the

65
00:03:24,800 --> 00:03:27,120
Speaker 1: technology that I'm using in the shop, and our next

66
00:03:27,320 --> 00:03:31,600
Speaker 1: conversation is just about that. I edited something from a

67
00:03:31,600 --> 00:03:35,600
Speaker 1: company called Bolton Technology, the ability to text and reports

68
00:03:35,640 --> 00:03:37,680
Speaker 1: and customer follow up and some of the things that

69
00:03:37,760 --> 00:03:40,800
Speaker 1: I do in the shop during the course of running

70
00:03:40,800 --> 00:03:43,440
Speaker 1: the shop that I have to admit. At first I

71
00:03:43,520 --> 00:03:46,200
Speaker 1: was skeptical. I said, am I over complicating things? I mean,

72
00:03:46,280 --> 00:03:50,160
Speaker 1: making this more than it needs to be. And I

73
00:03:50,240 --> 00:03:52,760
Speaker 1: have to tell you I never saw the value and

74
00:03:52,800 --> 00:03:57,320
Speaker 1: the importance and the efficiency. I think the word efficiency

75
00:03:57,440 --> 00:04:00,240
Speaker 1: has to come to top of mind when it comes

76
00:04:00,240 --> 00:04:02,440
Speaker 1: to texting customers. And I actually got the idea from

77
00:04:02,440 --> 00:04:04,160
Speaker 1: going to the dentist and the doctor. You know, you go,

78
00:04:04,160 --> 00:04:06,760
Speaker 1: ifro your dentist appointment, he send you a text tells you, hey,

79
00:04:06,800 --> 00:04:08,480
Speaker 1: your next appointment is going to be such and such

80
00:04:08,520 --> 00:04:10,360
Speaker 1: a date, and you reply, I see the confirm and

81
00:04:10,400 --> 00:04:12,520
Speaker 1: so on and so forth. And I said, gee, can

82
00:04:12,560 --> 00:04:15,200
Speaker 1: anybody incorporate that in the automobiles. I've got to give

83
00:04:15,280 --> 00:04:17,040
Speaker 1: a tip of the hat. These guys here from Bolton

84
00:04:17,120 --> 00:04:19,839
Speaker 1: Technology have done that, and we're gonna make him do

85
00:04:19,839 --> 00:04:21,760
Speaker 1: it better because I kind of drive John, our next guest,

86
00:04:21,800 --> 00:04:23,279
Speaker 1: kind of little nuts. I talked to him, you know,

87
00:04:23,320 --> 00:04:25,920
Speaker 1: once or twice a month about some suggestions, and he's

88
00:04:25,960 --> 00:04:27,440
Speaker 1: a great guy. He's got a great sense of humor,

89
00:04:27,480 --> 00:04:29,400
Speaker 1: and he puts up with me on a monthly basis.

90
00:04:29,480 --> 00:04:32,039
Speaker 1: So right off the bat, he's earned his wings. Um.

91
00:04:32,040 --> 00:04:34,520
Speaker 1: But without any further ado, let's let's join and welcome

92
00:04:34,720 --> 00:04:37,600
Speaker 1: John Berkhouser, Bolt of Technology. John, Welcome to the Car Doctor.

93
00:04:37,640 --> 00:04:43,719
Speaker 1: Sir John, I appreciate that. M listen. I I say

94
00:04:43,760 --> 00:04:46,760
Speaker 1: it with all sincerity. I I'm not afraid to admit it.

95
00:04:46,760 --> 00:04:48,200
Speaker 1: I had my doubts. I said, look at all this

96
00:04:48,279 --> 00:04:51,479
Speaker 1: technology that you guys have, and you know what what

97
00:04:51,600 --> 00:04:54,159
Speaker 1: can that do? And you know can that complicate the

98
00:04:54,200 --> 00:04:57,920
Speaker 1: process of auto repair? Where can we start? Where should

99
00:04:58,000 --> 00:05:02,560
Speaker 1: we start? What? You know you talk about information and

100
00:05:02,600 --> 00:05:05,840
Speaker 1: communicating with the customer. What do you guys most concerned

101
00:05:05,839 --> 00:05:10,080
Speaker 1: with is you as you present this with repair shops? Well,

102
00:05:10,120 --> 00:05:12,760
Speaker 1: I think the biggest thing here on is that we

103
00:05:12,960 --> 00:05:16,160
Speaker 1: Now you've mentioned the text and the inspections and whatnot.

104
00:05:16,200 --> 00:05:18,200
Speaker 1: I think the inspection is the key peace to the

105
00:05:18,279 --> 00:05:21,839
Speaker 1: whole program. Because you know, customers are used to driving

106
00:05:21,880 --> 00:05:24,200
Speaker 1: their cars to the shops, sometimes dropping them off and

107
00:05:24,240 --> 00:05:25,680
Speaker 1: when I get to the shop, if they wait, they

108
00:05:25,720 --> 00:05:27,400
Speaker 1: take them away to the back zone and they have

109
00:05:27,480 --> 00:05:31,440
Speaker 1: no idea what's going on. And our technology now takes

110
00:05:31,440 --> 00:05:33,680
Speaker 1: the customer right into the bay. They can be at home,

111
00:05:33,720 --> 00:05:36,960
Speaker 1: that work wherever. But we do these digital inspections where

112
00:05:36,960 --> 00:05:39,200
Speaker 1: we go around the car pulled apart, take a look

113
00:05:39,240 --> 00:05:41,400
Speaker 1: at and then we do photographs and we put very

114
00:05:41,440 --> 00:05:45,520
Speaker 1: specific terminology downward. This technician can identify exactly what's going on,

115
00:05:46,120 --> 00:05:47,920
Speaker 1: and you can you have a full report in your car.

116
00:05:48,000 --> 00:05:50,080
Speaker 1: And the beauty of this, and you mentioned the text,

117
00:05:50,720 --> 00:05:52,840
Speaker 1: is that we can send that directly to the customer

118
00:05:52,960 --> 00:05:55,839
Speaker 1: via text anywhere they might be and they can actually

119
00:05:55,880 --> 00:05:58,480
Speaker 1: open this up and they're going to see pictures as

120
00:05:58,520 --> 00:06:00,920
Speaker 1: if we brought them into the shop and showing them

121
00:06:00,920 --> 00:06:04,080
Speaker 1: exactly what's going on. And another key piece today is

122
00:06:04,120 --> 00:06:06,840
Speaker 1: the fact that we can direct the customer's eye. They

123
00:06:06,880 --> 00:06:09,160
Speaker 1: may not understand why we're telling them this partner to

124
00:06:09,160 --> 00:06:12,200
Speaker 1: be replaced or whatever until we pointed out by circling

125
00:06:12,240 --> 00:06:14,279
Speaker 1: and read or putting an arrow to it or something

126
00:06:14,320 --> 00:06:17,039
Speaker 1: like that. So every customer now is going to ask

127
00:06:17,080 --> 00:06:18,640
Speaker 1: me to be able to walk around the car and

128
00:06:18,680 --> 00:06:21,760
Speaker 1: see why you're recommending whatever work. And and some of

129
00:06:21,760 --> 00:06:23,960
Speaker 1: what you're doing a lot of what you're doing actually

130
00:06:24,240 --> 00:06:28,479
Speaker 1: is you're educating the customer not only just good and bad,

131
00:06:28,680 --> 00:06:31,480
Speaker 1: but but good business practice. And that's really what you're

132
00:06:31,480 --> 00:06:33,520
Speaker 1: also doing for the repair shops. Don't you think you're

133
00:06:33,560 --> 00:06:36,400
Speaker 1: you're sort of teaching them. They know how to fix cars,

134
00:06:36,480 --> 00:06:37,960
Speaker 1: or most of them have to fixed cars, but you're

135
00:06:38,000 --> 00:06:40,520
Speaker 1: teaching them how to interact with the with the clientele

136
00:06:40,560 --> 00:06:45,080
Speaker 1: as well. Correct absolutely, because there's no holds barre, there's

137
00:06:45,120 --> 00:06:48,520
Speaker 1: nothing being hidden. The shops that are using our software

138
00:06:48,560 --> 00:06:52,880
Speaker 1: and adopting it are seeing a great increase in customer trust.

139
00:06:52,960 --> 00:06:55,040
Speaker 1: And I like that from the customers side too now

140
00:06:55,080 --> 00:06:56,719
Speaker 1: because now when you send me a picture, I may

141
00:06:56,800 --> 00:06:59,120
Speaker 1: not fully understand what you're sending me, but for the

142
00:06:59,200 --> 00:07:01,600
Speaker 1: first time I got something, share with my husband or

143
00:07:01,600 --> 00:07:04,400
Speaker 1: my wife or whoever knows more than I do, and say, look,

144
00:07:04,440 --> 00:07:05,760
Speaker 1: this is what they told me I need to get.

145
00:07:05,800 --> 00:07:08,120
Speaker 1: What do you think so that trust level all the

146
00:07:08,160 --> 00:07:11,240
Speaker 1: way through and transparency that happens, I think it's a

147
00:07:11,240 --> 00:07:15,800
Speaker 1: definite benefit. And and you know, listen, I'll tell the story.

148
00:07:15,840 --> 00:07:18,400
Speaker 1: I've told you that. You know, it was two weeks ago.

149
00:07:18,480 --> 00:07:20,960
Speaker 1: Customer came in scheduled for an oil change, did the

150
00:07:21,000 --> 00:07:23,000
Speaker 1: oil change, signed off? He goes, he leaves, He gets

151
00:07:23,000 --> 00:07:25,840
Speaker 1: on the train, and looking through his records, I saw

152
00:07:25,880 --> 00:07:28,280
Speaker 1: that he was due for a major service. Now part

153
00:07:28,280 --> 00:07:30,840
Speaker 1: of the problem as a repair shop owner, you know,

154
00:07:30,880 --> 00:07:32,760
Speaker 1: it's busy in the morning, you're checking people in, you're

155
00:07:32,760 --> 00:07:34,920
Speaker 1: getting the day going. Everybody's kind of stretching and you

156
00:07:35,000 --> 00:07:37,600
Speaker 1: on it. And I realized, you know, Jeff was due

157
00:07:37,680 --> 00:07:41,120
Speaker 1: for this thirty thousand mile service, So to call him.

158
00:07:41,360 --> 00:07:43,760
Speaker 1: He's taking the train. We're outside of New York. He's

159
00:07:43,800 --> 00:07:45,720
Speaker 1: taking the train into New York. I know he's on

160
00:07:45,760 --> 00:07:49,600
Speaker 1: what they call a quiet car. If I call him,

161
00:07:49,880 --> 00:07:52,160
Speaker 1: you know I'm bothering the car. He can't really talk.

162
00:07:52,200 --> 00:07:55,680
Speaker 1: It's an awkward situation. I texted him, Jeff that text

163
00:07:55,760 --> 00:07:57,920
Speaker 1: me back. You have go ahead to do it. And

164
00:07:58,400 --> 00:08:01,240
Speaker 1: you know, the whole texting thing just brings another level

165
00:08:01,240 --> 00:08:05,760
Speaker 1: of communication and ease that at first, I have to

166
00:08:05,800 --> 00:08:07,640
Speaker 1: tell you, John, I thought people were gonna be at

167
00:08:07,640 --> 00:08:10,240
Speaker 1: it's just my car is bothering me. Now they're looking

168
00:08:10,280 --> 00:08:13,560
Speaker 1: for it. It's it's it's amazing how they can't seem

169
00:08:13,600 --> 00:08:15,200
Speaker 1: to live without it. Now it's only been a month

170
00:08:15,240 --> 00:08:19,000
Speaker 1: and a half. It's pretty amazing because you know, right now,

171
00:08:19,040 --> 00:08:20,920
Speaker 1: as you and I are talking on a radio, people

172
00:08:20,960 --> 00:08:23,280
Speaker 1: are listening, but I can tell you they're getting text

173
00:08:23,280 --> 00:08:26,119
Speaker 1: and you're looking at it, and we realize that that's

174
00:08:26,160 --> 00:08:28,360
Speaker 1: the way to communicate the customers. Today he's giving a

175
00:08:28,400 --> 00:08:30,120
Speaker 1: meeting and be in the bathroom. You can be doing

176
00:08:30,120 --> 00:08:32,280
Speaker 1: any crazy thing and the text comes through and everyone

177
00:08:32,320 --> 00:08:34,760
Speaker 1: responds to it. And now it makes it a lot

178
00:08:34,760 --> 00:08:37,000
Speaker 1: more convenient. And remember, even though you got the text,

179
00:08:37,080 --> 00:08:39,319
Speaker 1: your customers can still call, and you can still call

180
00:08:39,400 --> 00:08:41,480
Speaker 1: your customers. So I think it makes a lot more

181
00:08:41,480 --> 00:08:44,720
Speaker 1: convenient to see and know what's going on, do you think?

182
00:08:44,840 --> 00:08:47,080
Speaker 1: And you're the pardon me, because I'm not a hunter

183
00:08:47,160 --> 00:08:49,360
Speaker 1: percent sure, but you are the director of education at

184
00:08:49,360 --> 00:08:53,760
Speaker 1: bolt On Technology. Correct, Yes, sir, um you know you

185
00:08:53,920 --> 00:08:58,719
Speaker 1: have um some you sort of teach best practice, and

186
00:08:59,040 --> 00:09:01,040
Speaker 1: I think that's something it has to be brought up here,

187
00:09:01,120 --> 00:09:04,880
Speaker 1: right you You help repair shops develop a technique or

188
00:09:04,920 --> 00:09:08,679
Speaker 1: a methodology for them to communicate to the customers in

189
00:09:08,800 --> 00:09:11,280
Speaker 1: ways that they're not you know, they may not be

190
00:09:11,400 --> 00:09:14,320
Speaker 1: used to this. This may be very different for a

191
00:09:14,320 --> 00:09:16,040
Speaker 1: lot of repair shops that are within the sound of

192
00:09:16,040 --> 00:09:18,640
Speaker 1: our conversation today that they may be scratching their head

193
00:09:18,679 --> 00:09:20,880
Speaker 1: and saying texting customers. You know, why would we want

194
00:09:20,920 --> 00:09:23,520
Speaker 1: to do that. We can talk to them, but there's

195
00:09:23,600 --> 00:09:26,280
Speaker 1: there's just a lot of advantage to that beyond what

196
00:09:26,320 --> 00:09:29,400
Speaker 1: we're saying. Correct. Well, I love the fact that you

197
00:09:29,440 --> 00:09:32,679
Speaker 1: mentioned the best practices. Let's even take the technology their

198
00:09:32,720 --> 00:09:36,440
Speaker 1: way and define what our best practice. It's just a normal,

199
00:09:37,120 --> 00:09:39,240
Speaker 1: simple things that a shop should do a day in

200
00:09:39,280 --> 00:09:41,439
Speaker 1: and day out to handle their customers, a handle the

201
00:09:41,520 --> 00:09:44,959
Speaker 1: jobs that are coming through. And it's I know of

202
00:09:44,960 --> 00:09:47,520
Speaker 1: at least thirty five or forty best practice that I

203
00:09:47,559 --> 00:09:50,679
Speaker 1: think the shops to use. It's very difficult for them

204
00:09:50,679 --> 00:09:53,040
Speaker 1: to follow the fruit because it's a very difficult field.

205
00:09:53,040 --> 00:09:55,120
Speaker 1: You've got customers coming and going, you have some really

206
00:09:55,160 --> 00:09:58,079
Speaker 1: hard to fix vehicles, and you're doing all this. So

207
00:09:58,480 --> 00:10:00,120
Speaker 1: what we do is, i'd wait to try. I had

208
00:10:00,160 --> 00:10:02,559
Speaker 1: to get those shops to realize what the best practices

209
00:10:02,600 --> 00:10:04,720
Speaker 1: are so they can see them, and then we take

210
00:10:04,800 --> 00:10:07,559
Speaker 1: our software that we put in there and it actually

211
00:10:07,600 --> 00:10:11,320
Speaker 1: takes care of half that load for them automatically, which

212
00:10:11,320 --> 00:10:14,200
Speaker 1: automatically makes them look better to their customers and makes

213
00:10:14,200 --> 00:10:16,560
Speaker 1: them float better and know what, they get the cars

214
00:10:16,600 --> 00:10:19,560
Speaker 1: done on time because there's less time waiting, right, And

215
00:10:19,559 --> 00:10:23,800
Speaker 1: there's also there's also that that that digital storage factor

216
00:10:23,880 --> 00:10:25,920
Speaker 1: that they're keeping track of this and saying, hey, I

217
00:10:25,960 --> 00:10:28,400
Speaker 1: told you about this, but you may not have done it,

218
00:10:28,440 --> 00:10:31,960
Speaker 1: and that sort of you know, it just levels the

219
00:10:31,960 --> 00:10:36,040
Speaker 1: playing field. There's no miscommunication, there's less miscommunication, I think

220
00:10:36,480 --> 00:10:38,079
Speaker 1: as a result of it. Hey, Hey, hey, John, I'm

221
00:10:38,080 --> 00:10:39,840
Speaker 1: gonna pull over and take a pause. When I come back,

222
00:10:40,120 --> 00:10:41,840
Speaker 1: I want to talk a little bit more about digital

223
00:10:41,840 --> 00:10:44,320
Speaker 1: inspections and just what that brings to the table as well,

224
00:10:44,679 --> 00:10:46,719
Speaker 1: you know, above and beyond texting. So stay right where

225
00:10:46,760 --> 00:10:48,480
Speaker 1: you are. I'm running any of the Car Doctor. We're

226
00:10:48,480 --> 00:10:50,679
Speaker 1: here with John Brooke Holtz bolt On Technology. We'll be

227
00:10:50,679 --> 00:11:04,280
Speaker 1: back right after this. I'm broadcasting. Hey, welcome back. While

228
00:11:04,280 --> 00:11:06,359
Speaker 1: I'm naming the car Doctor. We're here with John Berkhouser,

229
00:11:06,520 --> 00:11:10,679
Speaker 1: Bolton Technology. John, you're still there, sir, I believe I

230
00:11:10,760 --> 00:11:14,400
Speaker 1: am sir. Um Digital Inspections. Customer walks into a repair

231
00:11:14,480 --> 00:11:17,520
Speaker 1: shop ten years ago, and greeted at the counter and

232
00:11:17,559 --> 00:11:20,480
Speaker 1: you know, g Mr Berkhouser, your car needs to have

233
00:11:20,520 --> 00:11:22,560
Speaker 1: a seasonal checklist, and we're gonna look it over into

234
00:11:22,600 --> 00:11:24,800
Speaker 1: two page checklist. We're gonna write a B C D

235
00:11:24,800 --> 00:11:26,680
Speaker 1: on it and go through it and give you back

236
00:11:26,679 --> 00:11:28,720
Speaker 1: this piece of paper. And inevitably that piece of paper

237
00:11:28,760 --> 00:11:31,320
Speaker 1: came back to him, and depending upon the shop, the environment,

238
00:11:31,400 --> 00:11:34,280
Speaker 1: the day, how busy things were, maybe it kind of

239
00:11:34,320 --> 00:11:36,640
Speaker 1: came back crumpled and beat up and you know, a

240
00:11:36,640 --> 00:11:39,120
Speaker 1: little muddied, and you know, here's our piece of paper.

241
00:11:39,720 --> 00:11:43,240
Speaker 1: And then you guys came along and this digital inspection thing,

242
00:11:43,280 --> 00:11:48,000
Speaker 1: and it's all done very differently. Tell us about it well,

243
00:11:48,040 --> 00:11:50,280
Speaker 1: as you said, the paper was the way it was

244
00:11:50,320 --> 00:11:52,880
Speaker 1: done forever and everyone with being a service advisor and

245
00:11:53,000 --> 00:11:54,760
Speaker 1: asking a customer and would you like us to do

246
00:11:54,800 --> 00:11:58,280
Speaker 1: your free courtesy inspection. And this is the other side

247
00:11:58,280 --> 00:12:00,240
Speaker 1: of the coin run as the fact that this sumer

248
00:12:00,280 --> 00:12:02,319
Speaker 1: said no, every time we do a free inspection, that

249
00:12:02,400 --> 00:12:06,240
Speaker 1: cost me lots of money. And that was because back

250
00:12:06,280 --> 00:12:08,040
Speaker 1: on the paper and you just explained how the day

251
00:12:08,120 --> 00:12:11,280
Speaker 1: was going, et cetera. That was back when we looked

252
00:12:11,320 --> 00:12:13,040
Speaker 1: at it and we said Okay, this is good. We

253
00:12:13,040 --> 00:12:15,760
Speaker 1: don't need to talk about this. This is okay, maybe

254
00:12:15,800 --> 00:12:17,360
Speaker 1: we should mention it, but this is what we got

255
00:12:17,360 --> 00:12:19,920
Speaker 1: to talk about. So what happened is the customer got

256
00:12:19,920 --> 00:12:24,839
Speaker 1: to complete bad report card on their vehicle. So one

257
00:12:24,880 --> 00:12:26,600
Speaker 1: of the things that I tried to show the shops

258
00:12:26,600 --> 00:12:29,040
Speaker 1: that are using our technology is that now they want

259
00:12:29,040 --> 00:12:31,440
Speaker 1: to take pictures are good to bad and ugly, because

260
00:12:31,480 --> 00:12:34,360
Speaker 1: now we can give them a balanced report to the customer.

261
00:12:34,360 --> 00:12:37,000
Speaker 1: And as you mentioned earlier, we now are going to

262
00:12:37,120 --> 00:12:40,080
Speaker 1: document the history of the vehicle. The recommendation that I

263
00:12:40,120 --> 00:12:41,679
Speaker 1: give out is that a shop, when they got our

264
00:12:41,679 --> 00:12:45,599
Speaker 1: technology good with it is start with a baseline inspection.

265
00:12:45,679 --> 00:12:47,960
Speaker 1: We're gonna go over the whole vehicle and give the

266
00:12:47,960 --> 00:12:51,040
Speaker 1: customer report on that, and then the following inspections are

267
00:12:51,080 --> 00:12:52,800
Speaker 1: just going to refer back to that and watch to

268
00:12:53,120 --> 00:12:55,760
Speaker 1: show the customer how the tires are wearing, how the

269
00:12:55,800 --> 00:12:58,160
Speaker 1: brake pads are wearing. And the beauty of this is

270
00:12:58,240 --> 00:13:00,599
Speaker 1: there's not going to be any surprise rises if the

271
00:13:00,640 --> 00:13:03,079
Speaker 1: customer keeps coming back to the same shop and getting

272
00:13:03,080 --> 00:13:05,880
Speaker 1: the same inspections. So I think that's a really big

273
00:13:05,920 --> 00:13:10,880
Speaker 1: difference right there. And it's available forever, so they can

274
00:13:10,920 --> 00:13:12,680
Speaker 1: go back and look at the links. We use little

275
00:13:12,720 --> 00:13:15,679
Speaker 1: links like on the internet where the customer can tap

276
00:13:15,720 --> 00:13:17,760
Speaker 1: on it and go back and look. It doesn't go away,

277
00:13:18,120 --> 00:13:20,680
Speaker 1: and that gives one other advantage to it. The paper

278
00:13:20,720 --> 00:13:23,200
Speaker 1: things disappear and it's up to the technician or service

279
00:13:23,200 --> 00:13:26,800
Speaker 1: advisor to put the information in here. It's all done immediately,

280
00:13:27,120 --> 00:13:30,640
Speaker 1: right from the technician's hands. Service advisor edits it and

281
00:13:30,720 --> 00:13:33,640
Speaker 1: puts it in and we can create a whole history

282
00:13:33,720 --> 00:13:36,640
Speaker 1: for that car. There's companies out there that sell you

283
00:13:36,720 --> 00:13:39,640
Speaker 1: information on how your car is service and things of

284
00:13:39,679 --> 00:13:42,280
Speaker 1: that sort, and they're pretty good. But here's the thing

285
00:13:42,360 --> 00:13:45,320
Speaker 1: we have. The next step. We're gonna show what we found,

286
00:13:45,360 --> 00:13:48,760
Speaker 1: what we fixed, what we recommended, and everything piece by piece,

287
00:13:48,760 --> 00:13:51,040
Speaker 1: and we can give a customer that print out when

288
00:13:51,040 --> 00:13:54,440
Speaker 1: they want it, tossibly helping them sell a car, and

289
00:13:54,520 --> 00:13:57,920
Speaker 1: that gives them and that that that then we're assuring

290
00:13:58,160 --> 00:14:00,679
Speaker 1: the purchaser of that car. Hey, here's how the car

291
00:14:00,800 --> 00:14:03,240
Speaker 1: was taken care of. And it could be over a

292
00:14:03,280 --> 00:14:05,360
Speaker 1: two year period, it could be over a ten year period.

293
00:14:05,520 --> 00:14:09,760
Speaker 1: It's the digital stuff is just there forever um and

294
00:14:09,800 --> 00:14:13,040
Speaker 1: it just it just never seems to go away where

295
00:14:13,160 --> 00:14:15,880
Speaker 1: or how? You know, when you sit down with the

296
00:14:15,920 --> 00:14:19,520
Speaker 1: average repair shop, what's the what's the learning curve? You know,

297
00:14:19,560 --> 00:14:22,600
Speaker 1: you walk in the door with a pilot technology and

298
00:14:23,080 --> 00:14:24,680
Speaker 1: you know to get them up and running. Is this

299
00:14:24,800 --> 00:14:27,760
Speaker 1: a one week program? Is this a one month program?

300
00:14:27,800 --> 00:14:30,320
Speaker 1: You know, what's your experience been? Because you're the you're

301
00:14:30,320 --> 00:14:32,280
Speaker 1: the head of you're the head educator. What are you

302
00:14:32,320 --> 00:14:35,680
Speaker 1: seeing out there when you're teaching these guys? Well, what

303
00:14:35,840 --> 00:14:38,400
Speaker 1: we we kind of depend a little bit on effect.

304
00:14:38,480 --> 00:14:40,680
Speaker 1: I was a technician and how did I become a

305
00:14:40,720 --> 00:14:43,280
Speaker 1: technician by taking things apart and putting them back together.

306
00:14:43,280 --> 00:14:46,400
Speaker 1: And sometimes they work, sometimes they didn't. Unfortunately, when I

307
00:14:46,520 --> 00:14:48,640
Speaker 1: became a real tech they work more times than not.

308
00:14:49,520 --> 00:14:51,000
Speaker 1: But what we do is we try to put the

309
00:14:51,040 --> 00:14:53,520
Speaker 1: technology in the shops hands and give them a very

310
00:14:53,560 --> 00:14:56,160
Speaker 1: basic run throw, and what we want them to do

311
00:14:56,320 --> 00:14:58,880
Speaker 1: is start working with it because we want them to

312
00:14:58,920 --> 00:15:00,880
Speaker 1: do the simple things. I mean, we used tablets to

313
00:15:00,960 --> 00:15:02,680
Speaker 1: have to know how to move around with a tablet

314
00:15:03,040 --> 00:15:06,040
Speaker 1: and how to navigate through to different menus and things

315
00:15:06,040 --> 00:15:08,400
Speaker 1: of that sort. And then once they get a basic

316
00:15:08,520 --> 00:15:10,480
Speaker 1: hand of it, and then I'm going to get involved

317
00:15:10,480 --> 00:15:12,600
Speaker 1: with the shop and take them through a whole training

318
00:15:12,600 --> 00:15:15,640
Speaker 1: on a webinar and UM. A lot of times that's

319
00:15:15,680 --> 00:15:17,640
Speaker 1: perfect because now they've not only learned how it is,

320
00:15:17,760 --> 00:15:20,080
Speaker 1: now they have real questions and how they can do

321
00:15:20,200 --> 00:15:22,640
Speaker 1: things differently or how they should be doing things. So

322
00:15:22,680 --> 00:15:25,960
Speaker 1: they've educated themselves basically by falling it apart, using it

323
00:15:26,360 --> 00:15:29,760
Speaker 1: and then starting to move forward. Do you do you see?

324
00:15:30,360 --> 00:15:31,960
Speaker 1: Do you ever get to talk to the customers? You know,

325
00:15:32,000 --> 00:15:34,160
Speaker 1: what is the consumer? How do they perceive this? Have

326
00:15:34,240 --> 00:15:36,480
Speaker 1: you ever surveyed that is there? Is there a better

327
00:15:36,560 --> 00:15:39,440
Speaker 1: comfort level from the consumer? Are they embracing it or

328
00:15:39,440 --> 00:15:44,280
Speaker 1: do they see it as technology overload? I'm just curious. Well, Ron,

329
00:15:44,280 --> 00:15:46,440
Speaker 1: I wind up going across the country and we stopped

330
00:15:46,440 --> 00:15:48,200
Speaker 1: in different shops, and I do make a habit of

331
00:15:48,280 --> 00:15:51,680
Speaker 1: sitting at the customer area and just asking some customers,

332
00:15:52,200 --> 00:15:55,240
Speaker 1: And so far it's overly positive because they've never been

333
00:15:55,280 --> 00:15:57,920
Speaker 1: able to really see what they were talking about and

334
00:15:58,000 --> 00:16:00,560
Speaker 1: seeing what makes it work. Because I can spend all

335
00:16:00,640 --> 00:16:02,680
Speaker 1: day trying to describe something to you, but you may

336
00:16:02,720 --> 00:16:04,920
Speaker 1: never understand when I show you a picture and pointed

337
00:16:04,920 --> 00:16:07,480
Speaker 1: out there's the answer right there and it makes better sense.

338
00:16:07,840 --> 00:16:09,800
Speaker 1: So I have to say overall, it's been a more

339
00:16:09,960 --> 00:16:13,440
Speaker 1: positive experience across the boarder. I like it. One of

340
00:16:13,480 --> 00:16:16,720
Speaker 1: the things I like about the digital inspection process and

341
00:16:16,720 --> 00:16:20,120
Speaker 1: and all of this in general, is you're creating a

342
00:16:20,120 --> 00:16:23,160
Speaker 1: paper trail. Uh you know, I go back to the texting,

343
00:16:23,240 --> 00:16:25,480
Speaker 1: as simple as that is, right, you know. The nice

344
00:16:25,520 --> 00:16:27,920
Speaker 1: thing with the texting is you tell somebody they need something,

345
00:16:28,400 --> 00:16:31,080
Speaker 1: and you've had this whole conversational exchange just as you

346
00:16:31,120 --> 00:16:34,160
Speaker 1: went on a phone call. You've had it quicker, all right,

347
00:16:34,200 --> 00:16:36,640
Speaker 1: and then when you're done, you can now print that

348
00:16:36,800 --> 00:16:39,360
Speaker 1: text as well as you know, if you're doing digital inspection,

349
00:16:39,400 --> 00:16:41,640
Speaker 1: the digital inspection put all together, if you want a

350
00:16:41,640 --> 00:16:44,440
Speaker 1: paper copy, you know for that, you know, because once

351
00:16:44,440 --> 00:16:47,120
Speaker 1: in a while, not everybody's a great customer, and you

352
00:16:47,160 --> 00:16:49,200
Speaker 1: may want to have a paper backup on hand just

353
00:16:49,240 --> 00:16:52,200
Speaker 1: to you know, eliminate the problem or sometimes it helps

354
00:16:52,200 --> 00:16:53,880
Speaker 1: at the counter. I can tell you as a shop owner,

355
00:16:53,920 --> 00:16:56,320
Speaker 1: you've told somebody it's gonna be this, and um, all

356
00:16:56,320 --> 00:16:59,240
Speaker 1: of a sudden, it pays to have that paper copy there.

357
00:16:59,560 --> 00:17:02,400
Speaker 1: It's not ice the way you allow us to print

358
00:17:02,720 --> 00:17:04,760
Speaker 1: the information and then support it to the back of

359
00:17:04,760 --> 00:17:06,920
Speaker 1: the invoice. And say yep, here's what you needed, here's

360
00:17:06,960 --> 00:17:08,760
Speaker 1: what we did, and here's why we did it. Um,

361
00:17:08,840 --> 00:17:10,680
Speaker 1: it just it just all makes a lot of sense,

362
00:17:11,160 --> 00:17:13,560
Speaker 1: um a lot of sense to the consumers. Hey John,

363
00:17:13,600 --> 00:17:15,600
Speaker 1: I can see our time is kind of winding down.

364
00:17:15,760 --> 00:17:18,080
Speaker 1: Where can the listeners go get more information? Whether they

365
00:17:18,119 --> 00:17:20,359
Speaker 1: be a repair shop or a consumer. Maybe some of

366
00:17:20,359 --> 00:17:23,480
Speaker 1: the consumers want to convince the repair shop they want

367
00:17:23,520 --> 00:17:26,680
Speaker 1: bolt On Technology. Where can they go find it? Well,

368
00:17:26,680 --> 00:17:30,239
Speaker 1: it's pretty straightforward. You already said, it's www. Bolt On

369
00:17:30,320 --> 00:17:34,440
Speaker 1: Technology dot com and that's our website, and you contact

370
00:17:34,480 --> 00:17:36,720
Speaker 1: us through there, both shops and customers and check out

371
00:17:36,720 --> 00:17:40,320
Speaker 1: what we what we offer. And that's easiest way. Um,

372
00:17:40,960 --> 00:17:43,679
Speaker 1: just real quick, thirty seconds or less. This works with

373
00:17:43,800 --> 00:17:47,440
Speaker 1: other other software packages like Mitchell on Demand and things

374
00:17:47,480 --> 00:17:50,640
Speaker 1: like that. Does it work with anybody else? Yes, we

375
00:17:51,000 --> 00:17:54,280
Speaker 1: work with Mitchell r A writer, um not the tracks,

376
00:17:55,040 --> 00:17:57,960
Speaker 1: h a s A hire Master, and quite a few

377
00:17:57,960 --> 00:17:59,920
Speaker 1: other ones. Yeah, you work with all the biggiest, good

378
00:18:00,000 --> 00:18:01,920
Speaker 1: cool beings. Hey John, I appreciate you taking time out

379
00:18:01,920 --> 00:18:04,400
Speaker 1: of your busy schedule joining us today, and we look

380
00:18:04,400 --> 00:18:06,560
Speaker 1: forward to talking to you again. And I'll talk to

381
00:18:06,600 --> 00:18:08,800
Speaker 1: you during the week next week. Good deal. I'm Ron

382
00:18:08,680 --> 00:18:10,760
Speaker 1: any in the Card Doctor and we'll be back right

383
00:18:10,760 --> 00:18:26,960
Speaker 1: after this. Thank you very much, everybody, good anything. Welcome

384
00:18:26,960 --> 00:18:37,440
Speaker 1: to who wants to be Ron and rolling by? Thanks? Hey,

385
00:18:37,440 --> 00:18:39,359
Speaker 1: welcome back. Why I'm naming the Car Doctor here once

386
00:18:39,400 --> 00:18:41,760
Speaker 1: again thanks to John Burkhauser and the folks over at

387
00:18:41,800 --> 00:18:44,800
Speaker 1: bolt On Technology more information at bolt On Technology dot

388
00:18:44,800 --> 00:18:47,280
Speaker 1: com and all they're doing to try and revamp the

389
00:18:47,280 --> 00:18:50,040
Speaker 1: automotive industry. They're doing a heck of a job with it. Uh.

390
00:18:50,160 --> 00:18:52,240
Speaker 1: Phone number today is always is eight five five five

391
00:18:52,280 --> 00:18:54,200
Speaker 1: six zero nine zero zero. Haven't get out of the

392
00:18:54,200 --> 00:18:57,639
Speaker 1: phone number yet today eight five five five six zero

393
00:18:57,720 --> 00:19:00,920
Speaker 1: zero The Car Doctor seven number keeping. If you're picking

394
00:19:00,960 --> 00:19:02,880
Speaker 1: us up on podcast, and we know some of you are,

395
00:19:03,560 --> 00:19:07,160
Speaker 1: you can call eight five five zero nine zero during

396
00:19:07,200 --> 00:19:09,680
Speaker 1: the live show hours Saturday afternoons to to four pm

397
00:19:09,760 --> 00:19:13,080
Speaker 1: Eastern time and leave a message. And our executive producer

398
00:19:13,119 --> 00:19:16,080
Speaker 1: Motorhead Matt, who's out on hiatus today. I think he's

399
00:19:16,720 --> 00:19:20,120
Speaker 1: got a bug itus or something. He's uh, I think, yeah,

400
00:19:20,160 --> 00:19:22,960
Speaker 1: he got a bad piece of something or other rittle restaurant.

401
00:19:23,400 --> 00:19:25,280
Speaker 1: So yeah, we left him at home because we didn't

402
00:19:25,280 --> 00:19:27,320
Speaker 1: want to see that. So now you're in Now you're

403
00:19:27,359 --> 00:19:28,960
Speaker 1: in trouble. You've got the Ray Boys in the country.

404
00:19:29,000 --> 00:19:30,439
Speaker 1: Now I've got the Ray Boys. I've got I've got

405
00:19:30,440 --> 00:19:32,760
Speaker 1: two guys in front of the ones a Giants jersey,

406
00:19:32,800 --> 00:19:35,280
Speaker 1: once a Jets jersey, and in between during the show

407
00:19:35,280 --> 00:19:39,119
Speaker 1: they're knocking each other around and uh, just where's my

408
00:19:39,200 --> 00:19:42,160
Speaker 1: Tony when I need him? Um? Interesting article? I want

409
00:19:42,160 --> 00:19:43,560
Speaker 1: to do this before I go over the phone's U

410
00:19:43,680 --> 00:19:47,520
Speaker 1: interesting article. Volkswagen engineer gets prison, two dollar finer or

411
00:19:47,560 --> 00:19:49,959
Speaker 1: missions cheating. Boy. This is just like this is like

412
00:19:50,040 --> 00:19:52,399
Speaker 1: Bill Clinton and what's her name? Twenty years ago. It

413
00:19:52,440 --> 00:19:54,840
Speaker 1: just won't go away out of the press. A Volkswagen

414
00:19:54,920 --> 00:19:57,200
Speaker 1: engineer who had a key role in the company's diesel

415
00:19:57,240 --> 00:20:00,520
Speaker 1: emission scandal the article starts with, was setting Friday and

416
00:20:00,560 --> 00:20:02,119
Speaker 1: more than three years in prison and a two U

417
00:20:02,320 --> 00:20:06,320
Speaker 1: thousand dollar fine, a steeper punishment than prosecutors requested. James

418
00:20:06,400 --> 00:20:09,760
Speaker 1: Robert Leang, the German old maker, was cheating and working

419
00:20:10,080 --> 00:20:12,800
Speaker 1: work to cover it up. US District Court Judge shown

420
00:20:12,840 --> 00:20:15,520
Speaker 1: Cox said during the sentence hearing in Detroit. The judge

421
00:20:15,520 --> 00:20:18,080
Speaker 1: imposed the forty month prison sentence. See I was wondering

422
00:20:18,119 --> 00:20:20,159
Speaker 1: about that. You know would have been more appropriate to

423
00:20:20,160 --> 00:20:22,359
Speaker 1: make the guy go work on a repair shop for

424
00:20:22,359 --> 00:20:25,000
Speaker 1: for two years and try and fix cars other than Volkswagens,

425
00:20:25,040 --> 00:20:26,600
Speaker 1: just to see what sort of torture that could put

426
00:20:26,680 --> 00:20:29,080
Speaker 1: him through, or maybe actually try and work on a Volkswagen.

427
00:20:29,119 --> 00:20:31,240
Speaker 1: But he's an engineer, he would already understand how it worked.

428
00:20:31,440 --> 00:20:38,960
Speaker 1: Be overly complicated that the conspiracy, the conspiracy perpetuated, perpetrated.

429
00:20:39,000 --> 00:20:42,000
Speaker 1: I'm sorry, the conspiracy perpetrated. I gotta clean my glances.

430
00:20:42,280 --> 00:20:44,800
Speaker 1: I'm massive and stunning fraud on the American consumer that

431
00:20:44,880 --> 00:20:48,639
Speaker 1: attacked and destroyed the very foundation of economic system. Judge

432
00:20:48,680 --> 00:20:54,440
Speaker 1: Cox said. Leangue faces deportation to Germany, Many, Many, Oh Germany.

433
00:20:54,560 --> 00:20:57,000
Speaker 1: Upon his release from prison, declined to speak in his

434
00:20:57,040 --> 00:20:59,760
Speaker 1: own behalf Friday. Prosecutors had requested a thirty six month

435
00:20:59,760 --> 00:21:03,080
Speaker 1: prison term of fine. I mean, can you imagine that

436
00:21:03,160 --> 00:21:06,280
Speaker 1: a two hundred thousand dollar fine and forty months in

437
00:21:06,320 --> 00:21:11,520
Speaker 1: the joint I but I guess you know. And this

438
00:21:11,920 --> 00:21:15,800
Speaker 1: here's here's the thought on that. Look at how involved

439
00:21:16,119 --> 00:21:19,520
Speaker 1: the automobile is in the economy, and look at what

440
00:21:19,600 --> 00:21:23,240
Speaker 1: it represents to the economy, and how many people out

441
00:21:23,240 --> 00:21:26,240
Speaker 1: there that owned the Volkswagen, we'll buy another one again,

442
00:21:26,240 --> 00:21:27,720
Speaker 1: and I you know, yeah, I know there's gonna be

443
00:21:27,840 --> 00:21:29,480
Speaker 1: quite a few, but there's also gonna be quite a

444
00:21:29,520 --> 00:21:34,440
Speaker 1: few who would not. And you know it, never mind

445
00:21:34,640 --> 00:21:38,600
Speaker 1: the economic damage directly to Volkswagen, but to the dealers

446
00:21:38,640 --> 00:21:40,880
Speaker 1: and the small people, the little people that are involved,

447
00:21:40,920 --> 00:21:44,879
Speaker 1: the technicians, the sales people. You know, I always go

448
00:21:44,920 --> 00:21:47,400
Speaker 1: back to, you know, there's so much involved in automoble,

449
00:21:47,440 --> 00:21:50,959
Speaker 1: in the automobile business. It's it's not just the manufacturer's

450
00:21:50,960 --> 00:21:53,440
Speaker 1: the people that seldom service them, deliver the parts, the

451
00:21:53,480 --> 00:21:55,800
Speaker 1: guy who makes the parts for the it self, the

452
00:21:55,840 --> 00:21:57,560
Speaker 1: guy who makes the lunch for the guy who makes

453
00:21:57,560 --> 00:21:59,480
Speaker 1: the parts, the guy who makes the lunch for the technicians,

454
00:21:59,520 --> 00:22:03,199
Speaker 1: the lights, the insurance. It's so something like this to

455
00:22:03,400 --> 00:22:06,200
Speaker 1: knowingly defraud, and then you got to talk about the

456
00:22:06,240 --> 00:22:09,719
Speaker 1: damage to the environment, and you know what that represents.

457
00:22:09,720 --> 00:22:11,920
Speaker 1: So I don't know did the guy get I think

458
00:22:11,920 --> 00:22:15,280
Speaker 1: the guy got off easy. Forty months and ad dollar

459
00:22:15,400 --> 00:22:21,280
Speaker 1: fine on on on a situation that defrocked Volkswagen. Yeah,

460
00:22:21,760 --> 00:22:24,600
Speaker 1: but just anyway, the story that won't go away. Volkswagen

461
00:22:24,600 --> 00:22:27,880
Speaker 1: engineer gets prisoned a two thousand dollar fine, So we'll

462
00:22:27,880 --> 00:22:29,320
Speaker 1: see where that goes. We'll keep an eye on that.

463
00:22:29,400 --> 00:22:33,520
Speaker 1: Let's go keep an eye on Paul and Virginia zero.

464
00:22:33,560 --> 00:22:35,600
Speaker 1: Welcome to the car doctor, sir. How can I help?

465
00:22:35,600 --> 00:22:42,400
Speaker 1: What's going on? Yes, sir, h yeah, you're last week

466
00:22:42,600 --> 00:22:48,560
Speaker 1: talking about calipers and getting the wrong one. The wrong

467
00:22:48,600 --> 00:22:52,600
Speaker 1: one was put in the right box. And uh, I

468
00:22:52,840 --> 00:22:58,159
Speaker 1: had a couple of years ago replaced caliper on on

469
00:22:58,280 --> 00:23:02,320
Speaker 1: Little Bronco and at first, who look like at their

470
00:23:02,320 --> 00:23:07,200
Speaker 1: own part, I can't realize the Uh. All you have

471
00:23:07,320 --> 00:23:12,000
Speaker 1: to do was movie the Bleederscrew to the other port

472
00:23:12,280 --> 00:23:18,040
Speaker 1: because both ports are machine for the hose, so it's interchangeable,

473
00:23:18,040 --> 00:23:24,520
Speaker 1: of course. And I just wondered if you run into

474
00:23:24,720 --> 00:23:28,680
Speaker 1: that a lot, and why why it's not done universally,

475
00:23:30,040 --> 00:23:33,800
Speaker 1: whether they just make one caliper and it can be

476
00:23:33,880 --> 00:23:35,840
Speaker 1: used on left all right. I don't know why they

477
00:23:35,880 --> 00:23:38,320
Speaker 1: don't do it, but you would think to cut down

478
00:23:38,440 --> 00:23:41,879
Speaker 1: on the number of parts required to be stocked. It

479
00:23:41,920 --> 00:23:44,000
Speaker 1: would make a lot of sense. And it's it's a

480
00:23:44,040 --> 00:23:46,800
Speaker 1: great point. I have seen this on older Broncos. I

481
00:23:46,840 --> 00:23:49,240
Speaker 1: have seen this on some other Ford products. General Motors

482
00:23:49,240 --> 00:23:51,480
Speaker 1: did it for a couple of years way back when.

483
00:23:52,080 --> 00:23:54,440
Speaker 1: But it just seems to be something that went away,

484
00:23:54,480 --> 00:23:55,879
Speaker 1: and I really don't have an answer. I don't know

485
00:23:55,920 --> 00:23:59,280
Speaker 1: what the engineers are thinking. You would think that it would,

486
00:23:59,560 --> 00:24:03,200
Speaker 1: you know, make it less expensive to maintain parts inventory,

487
00:24:03,280 --> 00:24:06,680
Speaker 1: because isn't it amazing when you stop and think about

488
00:24:06,720 --> 00:24:08,800
Speaker 1: how many parts you put in a car during the

489
00:24:08,800 --> 00:24:11,960
Speaker 1: course of its life, and they're there for quite a

490
00:24:12,000 --> 00:24:14,840
Speaker 1: long time. Seven years is the cutoff, but you know

491
00:24:14,880 --> 00:24:19,320
Speaker 1: you can buy parts ten, twelve, fifteen, twenty years later

492
00:24:20,000 --> 00:24:22,439
Speaker 1: still getting We just on the nineties seven Ranger we

493
00:24:22,560 --> 00:24:26,560
Speaker 1: just started out. We replaced the guest tank Phil Nick

494
00:24:27,160 --> 00:24:30,560
Speaker 1: had started leaking in crack, and I was able to

495
00:24:30,640 --> 00:24:34,919
Speaker 1: purchase that hose assembly from Ford. Still, you know, it

496
00:24:34,960 --> 00:24:37,359
Speaker 1: wasn't cheap. It was for this big long piece of

497
00:24:37,440 --> 00:24:38,960
Speaker 1: rubber with a gas cap on it. But I was

498
00:24:39,000 --> 00:24:40,960
Speaker 1: thrilled to have it because I knew the quality of it,

499
00:24:41,000 --> 00:24:45,600
Speaker 1: and you know, the old one lasted just about twenty years. Um.

500
00:24:46,880 --> 00:24:48,680
Speaker 1: I'm amazed, to tell you the truth, Paul, and how

501
00:24:48,760 --> 00:24:50,600
Speaker 1: many parts I can still get for a car, even

502
00:24:50,640 --> 00:24:52,520
Speaker 1: when I'm disappointed when I find out I can't get

503
00:24:52,520 --> 00:24:55,600
Speaker 1: one easily and I have to go digging for it. Um,

504
00:24:55,640 --> 00:24:58,600
Speaker 1: you know, it kind of becomes an issue. Maybe they

505
00:24:58,680 --> 00:25:02,080
Speaker 1: felt that doing it that way where you could make

506
00:25:02,119 --> 00:25:05,879
Speaker 1: a caliper swap or changeable side to side, maybe they

507
00:25:06,000 --> 00:25:09,200
Speaker 1: maybe there was a confusion factor because how many people

508
00:25:09,200 --> 00:25:11,439
Speaker 1: are smart enough to do that as simple as it sounds.

509
00:25:12,480 --> 00:25:15,040
Speaker 1: You know, you ever open up a box for automotive

510
00:25:15,200 --> 00:25:18,320
Speaker 1: or for you know, an appliance or a computer, and

511
00:25:18,359 --> 00:25:20,879
Speaker 1: you ever noticed those orange labels there that have instructions

512
00:25:20,920 --> 00:25:27,240
Speaker 1: on what to do first? Have you seen that? Uh? Yeah,

513
00:25:28,680 --> 00:25:32,800
Speaker 1: you know, yeah, direction, you're right, yeah, Um, you're a reader.

514
00:25:33,160 --> 00:25:35,280
Speaker 1: Uh you know. Listen, I don't know you personally, but

515
00:25:35,280 --> 00:25:36,600
Speaker 1: I mean I know you. We've talked to each other

516
00:25:36,680 --> 00:25:38,280
Speaker 1: over the years about this car. This is this is

517
00:25:38,280 --> 00:25:40,840
Speaker 1: the Bronco to with two hundred and something eighty six

518
00:25:40,840 --> 00:25:42,760
Speaker 1: thousand miles on it? Right, this is this is the

519
00:25:42,840 --> 00:25:46,640
Speaker 1: high miles or it's three hund thousand. I was gonna

520
00:25:46,640 --> 00:25:48,840
Speaker 1: say by now, Um, but I know I know you

521
00:25:48,920 --> 00:25:51,600
Speaker 1: to be a reader. You you know you you tend

522
00:25:51,640 --> 00:25:54,600
Speaker 1: to look before you leap. But how many people don't

523
00:25:54,640 --> 00:25:57,760
Speaker 1: do that today? You know how many returns they would get? Um,

524
00:25:57,840 --> 00:25:59,720
Speaker 1: you know, you know how many problems and how many

525
00:25:59,720 --> 00:26:01,160
Speaker 1: times there would be an issue with well, I don't

526
00:26:01,200 --> 00:26:05,159
Speaker 1: understand this, caliper doesn't fit. I think the other side

527
00:26:05,160 --> 00:26:07,240
Speaker 1: of that is what I ran into last week. I

528
00:26:07,240 --> 00:26:10,520
Speaker 1: think that's becoming more and more common, and I think

529
00:26:10,560 --> 00:26:13,200
Speaker 1: part of the problem, and what I see with miss

530
00:26:13,280 --> 00:26:18,119
Speaker 1: boxed parts is repair shops that aren't educated, that aren't

531
00:26:18,160 --> 00:26:21,880
Speaker 1: going to class, that aren't taking training are and everything

532
00:26:21,960 --> 00:26:25,440
Speaker 1: from breaks to diagnostics to what I shouldn't say diagnostics

533
00:26:25,440 --> 00:26:28,919
Speaker 1: because brakes can become diagnostics as well, but you know,

534
00:26:29,040 --> 00:26:34,800
Speaker 1: anything breaks, emissions work, service work, trans drive train, axle, suspension,

535
00:26:35,840 --> 00:26:38,600
Speaker 1: nobody reads anymore, and they're pulling parts out and GUS

536
00:26:38,600 --> 00:26:40,320
Speaker 1: doesn't fit, or gee, this isn't what I wanted, or

537
00:26:40,400 --> 00:26:42,760
Speaker 1: GEUS didn't fix the problem, and then they're sending it back.

538
00:26:43,880 --> 00:26:46,960
Speaker 1: I think one of the things manufacturers need to do

539
00:26:47,000 --> 00:26:49,399
Speaker 1: to cut down on miss boxed parts or parts that

540
00:26:49,440 --> 00:26:53,960
Speaker 1: have been tampered with by someone you know that takes

541
00:26:53,960 --> 00:26:56,400
Speaker 1: it apart and steals parts off it or just swaps

542
00:26:56,440 --> 00:26:59,480
Speaker 1: parts around. I think something to alert the end user.

543
00:27:00,240 --> 00:27:01,920
Speaker 1: We need a piece of tape on the box. And

544
00:27:01,960 --> 00:27:04,800
Speaker 1: I don't mean a piece of you know, masking taper.

545
00:27:04,840 --> 00:27:07,480
Speaker 1: I mean a piece of colored tape. Uh you know,

546
00:27:07,520 --> 00:27:10,680
Speaker 1: I've I've suggested this to a C Delco recently. I said,

547
00:27:10,680 --> 00:27:13,080
Speaker 1: how come when you buy a brake caliper you can't

548
00:27:13,160 --> 00:27:16,359
Speaker 1: seal it the first time with a piece of pink tape,

549
00:27:16,480 --> 00:27:18,959
Speaker 1: something hard for a consumer to get so that nobody's

550
00:27:19,000 --> 00:27:22,119
Speaker 1: sitting there, you know, monkeying around making it easy. And

551
00:27:22,160 --> 00:27:23,879
Speaker 1: then at least I know when it rolls into my

552
00:27:23,960 --> 00:27:26,440
Speaker 1: shop and I'm paying top dollar for a quality, name

553
00:27:26,520 --> 00:27:30,000
Speaker 1: brand park that I can tell that it hasn't been

554
00:27:30,040 --> 00:27:32,800
Speaker 1: tampered as it left the factory, and it cuts down

555
00:27:32,920 --> 00:27:35,000
Speaker 1: because it's you know, you have to look at from

556
00:27:35,000 --> 00:27:37,560
Speaker 1: my perspective as a shop owner. I get a part

557
00:27:37,640 --> 00:27:40,040
Speaker 1: that doesn't fit or didn't fit the five lug rotor

558
00:27:40,080 --> 00:27:42,280
Speaker 1: for the six lug wheel, you know what kind of

559
00:27:42,280 --> 00:27:44,919
Speaker 1: downtime that represents and what we lose in terms of

560
00:27:44,920 --> 00:27:48,320
Speaker 1: productivity for the day because that job now sits on

561
00:27:48,359 --> 00:27:50,479
Speaker 1: the lift for another half hour forty five minutes if

562
00:27:50,480 --> 00:27:53,280
Speaker 1: we're lucky. Usually it's an hour to two and we

563
00:27:53,320 --> 00:27:55,000
Speaker 1: have to find the right piece in the right part

564
00:27:55,040 --> 00:27:57,080
Speaker 1: and go in a different direction altogether to fill that

565
00:27:57,359 --> 00:27:59,359
Speaker 1: that hour and an hour and a half two hours.

566
00:27:59,400 --> 00:28:03,000
Speaker 1: You know, um, it becomes an issue. But anyway, those

567
00:28:03,000 --> 00:28:06,919
Speaker 1: are my thoughts. Any other questions, Paul, No, that's that's it.

568
00:28:07,560 --> 00:28:11,119
Speaker 1: I just wonder how how common was and I think

569
00:28:11,680 --> 00:28:15,600
Speaker 1: that was a great idea. Yeah, I just will they

570
00:28:15,720 --> 00:28:18,560
Speaker 1: will they do it. I don't know, I you know,

571
00:28:18,720 --> 00:28:21,440
Speaker 1: but I'm gonna push hard for it, and UM, we'll

572
00:28:21,440 --> 00:28:23,760
Speaker 1: see where it goes. Paul. Always a pleasure, sir, And

573
00:28:24,040 --> 00:28:26,040
Speaker 1: good luck to you down there Virginia Way. And uh,

574
00:28:26,480 --> 00:28:28,040
Speaker 1: keep on driving that Bronco. Let's see what we can

575
00:28:28,040 --> 00:28:29,640
Speaker 1: get a half a million miles out of it. Height

576
00:28:29,680 --> 00:28:32,119
Speaker 1: five five five six zero nine nine zero zero. Run

577
00:28:32,240 --> 00:28:40,479
Speaker 1: eating the car Doctor coming back right after this. Welcome

578
00:28:40,480 --> 00:28:43,400
Speaker 1: backing the car Doctor here eight five five five zero

579
00:28:43,520 --> 00:28:46,360
Speaker 1: nine zero zero the car Doctor seven phone number. Give

580
00:28:46,400 --> 00:28:47,720
Speaker 1: us a call, leave a message. If we're not on

581
00:28:47,760 --> 00:28:49,600
Speaker 1: the air, we'll get back to you. Let's get over

582
00:28:49,680 --> 00:28:52,400
Speaker 1: and talk to leave from main two thousand Dodge Stratus

583
00:28:52,480 --> 00:28:55,360
Speaker 1: and some questions about codes. Lee, Welcome to the car Doctor.

584
00:28:55,360 --> 00:28:57,040
Speaker 1: How can I help? Well? Thank you? How are you?

585
00:28:57,280 --> 00:28:59,880
Speaker 1: I'm very good? How are you today? Just good? Thanks?

586
00:29:00,320 --> 00:29:03,760
Speaker 1: What's going on? Well? And did you get the codes?

587
00:29:04,280 --> 00:29:06,880
Speaker 1: I would you like me to read them all? I

588
00:29:06,960 --> 00:29:08,760
Speaker 1: just want to be a little more specific of what

589
00:29:09,200 --> 00:29:12,600
Speaker 1: I can do to I'm going to sell the car.

590
00:29:12,720 --> 00:29:14,960
Speaker 1: You suggested I sell the car because it is old.

591
00:29:15,760 --> 00:29:18,760
Speaker 1: I don't dare sell it to somebody with these issues.

592
00:29:19,160 --> 00:29:20,760
Speaker 1: What were the what were the codes again late, this

593
00:29:20,880 --> 00:29:24,400
Speaker 1: was a while ago. It is P is in Paul

594
00:29:25,280 --> 00:29:30,760
Speaker 1: zero seven hundred and then it has transmission fault present,

595
00:29:31,720 --> 00:29:36,479
Speaker 1: and then the p O seven twenty is output speed

596
00:29:36,720 --> 00:29:41,480
Speaker 1: sensor error, and then the p O seven thirty one

597
00:29:42,040 --> 00:29:48,160
Speaker 1: gear ratio error in first and P one seven ninety

598
00:29:49,320 --> 00:29:55,880
Speaker 1: fault immediately after shift. Right, So let's go back. Let's

599
00:29:55,880 --> 00:29:58,360
Speaker 1: go back to a ten speed bicycle, all right, you're

600
00:29:59,040 --> 00:30:02,200
Speaker 1: you ever read a ten speed recently? Right? And and

601
00:30:02,480 --> 00:30:04,560
Speaker 1: like you're you're you're you're going to shift the gears

602
00:30:04,600 --> 00:30:08,400
Speaker 1: and you sort of miss a shift it you you

603
00:30:09,000 --> 00:30:10,680
Speaker 1: kind of go to shift from first a second, then

604
00:30:10,680 --> 00:30:14,920
Speaker 1: it jumps from uh first to fourth maybe something like that, right,

605
00:30:15,080 --> 00:30:18,320
Speaker 1: that makes sense to you? And you know a lot

606
00:30:18,440 --> 00:30:22,240
Speaker 1: of what you're describing are instead of going, you know,

607
00:30:22,360 --> 00:30:25,920
Speaker 1: shifting it one to three four, you're shifting it one

608
00:30:26,000 --> 00:30:31,720
Speaker 1: to four, four to six, um. You know things like that. Now,

609
00:30:32,960 --> 00:30:37,120
Speaker 1: the way the computer knows this is there's an input

610
00:30:37,840 --> 00:30:41,640
Speaker 1: and an output speed sensor. It's basically it's looking at

611
00:30:42,360 --> 00:30:44,560
Speaker 1: it's looking at there's there's a there's a shaft coming

612
00:30:44,600 --> 00:30:46,040
Speaker 1: out of the transmission. I'm trying to think of a

613
00:30:46,080 --> 00:30:49,320
Speaker 1: simple to describe this. There's a front sprocket on your bicycle.

614
00:30:49,360 --> 00:30:52,040
Speaker 1: There's a back sprocket on your bicycle. Right, the front

615
00:30:52,080 --> 00:30:56,120
Speaker 1: sprockets the input, the rear sprockets the output. You drive

616
00:30:56,400 --> 00:30:59,440
Speaker 1: that front sprocket with your feet. That's the input shaft,

617
00:31:00,000 --> 00:31:03,040
Speaker 1: all right. The computer is looking at how many revolutions

618
00:31:03,160 --> 00:31:07,320
Speaker 1: that makes and to store it, and then it looks

619
00:31:07,360 --> 00:31:11,080
Speaker 1: at how many revolutions the rear wheel the output sprocket makes,

620
00:31:11,440 --> 00:31:15,240
Speaker 1: and it stores that. It's saying, if Lee is in

621
00:31:15,360 --> 00:31:18,960
Speaker 1: the right gear applying the right amount of load, then

622
00:31:19,320 --> 00:31:22,000
Speaker 1: this sprocket should turn this number of times, and that

623
00:31:22,120 --> 00:31:25,560
Speaker 1: sprocket should turn this number of times. Makes sense. It's

624
00:31:25,680 --> 00:31:30,440
Speaker 1: it's okay. So it's seeing your front sprocket turned correctly,

625
00:31:30,560 --> 00:31:33,280
Speaker 1: but the rear sprocket missed a step, and it can't

626
00:31:33,320 --> 00:31:36,160
Speaker 1: figure out why. It knows, but it knows by looking

627
00:31:36,240 --> 00:31:39,640
Speaker 1: at the sensor. It sees it electrically or electronically with

628
00:31:39,760 --> 00:31:41,960
Speaker 1: a digital sensor, and it says, wait a minute, something

629
00:31:42,040 --> 00:31:45,760
Speaker 1: happened Lee's Lee's foot fell off the pedal, or her

630
00:31:45,800 --> 00:31:48,280
Speaker 1: shoe came loose, or uh, you know, there was a

631
00:31:48,360 --> 00:31:50,480
Speaker 1: dip in the road and she missed a stroke, something

632
00:31:50,640 --> 00:31:53,760
Speaker 1: like that. So it's it's setting a fault code seven

633
00:31:54,400 --> 00:32:00,600
Speaker 1: thirty one and sevent usually. Okay, are input a shaft

634
00:32:00,880 --> 00:32:04,960
Speaker 1: or output shaft or both speed sensors. But let me

635
00:32:05,040 --> 00:32:08,640
Speaker 1: write this one input shift and put cheft speed input

636
00:32:08,840 --> 00:32:15,520
Speaker 1: or output shaft speed sensors. All right, So it's it's

637
00:32:15,640 --> 00:32:20,000
Speaker 1: basically the onboard computer can't see there. There's the correlation

638
00:32:20,160 --> 00:32:24,800
Speaker 1: is incorrect, all right, so there's an issue there. Um.

639
00:32:24,920 --> 00:32:26,520
Speaker 1: That's that's step one. And I'll tell you what. At

640
00:32:26,600 --> 00:32:28,360
Speaker 1: least stay right we are. Let me pull over and

641
00:32:28,400 --> 00:32:29,840
Speaker 1: do this bit of business and when I come back,

642
00:32:29,880 --> 00:32:33,760
Speaker 1: we'll finish up. I don't want to rush this zero

643
00:32:33,800 --> 00:32:42,280
Speaker 1: the car doctors coming right back. Don't go away. Welcome

644
00:32:42,320 --> 00:32:44,800
Speaker 1: back the car doctor. Rolling along to sour. We're on

645
00:32:44,840 --> 00:32:46,640
Speaker 1: the phone with Lee for man. We're talking about our

646
00:32:46,680 --> 00:32:49,800
Speaker 1: two thousand Dodge stratus. Lee, you're still there, I am,

647
00:32:50,200 --> 00:32:52,480
Speaker 1: So you know where we where we lifted off. We're

648
00:32:52,520 --> 00:32:55,600
Speaker 1: having a conversation about full codes P zero seven S

649
00:32:57,000 --> 00:32:59,800
Speaker 1: and P zero seven DRED And let me ask you,

650
00:33:00,040 --> 00:33:04,200
Speaker 1: is the seven the PO seven D transmission fault present

651
00:33:04,360 --> 00:33:07,720
Speaker 1: is explaining that the sensor isn't there, or that it's

652
00:33:07,760 --> 00:33:11,720
Speaker 1: not right in the gear ratio aeror and so all

653
00:33:11,760 --> 00:33:16,880
Speaker 1: of that is explaining that the shift having issues with

654
00:33:17,000 --> 00:33:19,480
Speaker 1: the shift of the input and the output. Right what

655
00:33:19,680 --> 00:33:23,480
Speaker 1: what the seven hundreds of generic fault? All right? That

656
00:33:23,640 --> 00:33:26,160
Speaker 1: the seven hundred is saying, you know, hey, I think

657
00:33:26,200 --> 00:33:30,160
Speaker 1: I'm getting sick that your temperature, your temperature going up

658
00:33:30,200 --> 00:33:34,560
Speaker 1: and your nose running, that's the actual fault, all right.

659
00:33:34,960 --> 00:33:37,239
Speaker 1: So in this case, seven hundred saying, hey, I think

660
00:33:37,320 --> 00:33:40,160
Speaker 1: something's wrong with the trans and the seven thirty one,

661
00:33:40,200 --> 00:33:44,520
Speaker 1: and here's the actual circuits that are affected. All right,

662
00:33:44,600 --> 00:33:48,360
Speaker 1: it's it gets more specific. So what what this is

663
00:33:48,400 --> 00:33:51,280
Speaker 1: starting to sound more and more like, is a fault

664
00:33:51,440 --> 00:33:54,320
Speaker 1: or a problem in either both or one of the

665
00:33:54,520 --> 00:33:59,080
Speaker 1: input or output shift speed sensors and their circuits. You know,

666
00:33:59,280 --> 00:34:01,480
Speaker 1: keep in mind does enough to necessarily be a component.

667
00:34:01,560 --> 00:34:03,800
Speaker 1: This could be a wiring issue, This could be an

668
00:34:03,840 --> 00:34:06,360
Speaker 1: internal component of the trans which is I think what

669
00:34:06,440 --> 00:34:09,440
Speaker 1: our last conversation was. We were talking about practicality of

670
00:34:09,560 --> 00:34:13,439
Speaker 1: fixing it. My only concern is cost to repair, because

671
00:34:13,480 --> 00:34:15,360
Speaker 1: I don't think you drove this a lot, right, this

672
00:34:15,440 --> 00:34:18,600
Speaker 1: is this is a low mileage car, right, I did

673
00:34:18,680 --> 00:34:21,640
Speaker 1: not right? This is a low mileage car. And and

674
00:34:21,680 --> 00:34:27,200
Speaker 1: another thing to it goes into um into reverse, no problem.

675
00:34:29,280 --> 00:34:33,320
Speaker 1: And then it was the speedometer wouldn't work. It worked

676
00:34:33,440 --> 00:34:36,400
Speaker 1: sometimes right well, And a lot of this can be

677
00:34:36,520 --> 00:34:40,280
Speaker 1: as a result of the input output cheft speed sensor faults.

678
00:34:40,480 --> 00:34:42,960
Speaker 1: So do this, Do this all right? Maybe this will

679
00:34:43,000 --> 00:34:44,680
Speaker 1: make it easier for you and make you feel better

680
00:34:44,719 --> 00:34:47,680
Speaker 1: about it. Take it to a mechanic given the information

681
00:34:47,760 --> 00:34:50,239
Speaker 1: I gave you, Let's see what kind of a diagnosis

682
00:34:50,280 --> 00:34:53,000
Speaker 1: he comes up with. If it's input output cheft speed sensors,

683
00:34:53,040 --> 00:34:57,040
Speaker 1: clear cut, this could be four as a number to

684
00:34:57,080 --> 00:34:59,920
Speaker 1: throw out. But beyond that, let's talk again before he's

685
00:35:00,000 --> 00:35:01,600
Speaker 1: and big money on the car, and I'll guide you

686
00:35:01,640 --> 00:35:04,360
Speaker 1: according LYE. I appreciate the calling you being there until

687
00:35:04,400 --> 00:35:06,760
Speaker 1: the next time I'm Ronald and the car doctor reminding

688
00:35:06,840 --> 00:35:10,000
Speaker 1: you the mechanics aren't expensive, they're priceless. See you