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Speaker 1: Hey there, everybody. It is almost Thanksgiving and that means

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Speaker 1: a lot of you are hitting the roads or hitting

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Speaker 1: the air and you are heading to the airport this week.

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Speaker 1: It is Tuesday, November twenty fifth. Welcome to this edition

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Speaker 1: of Amy and TJ. And the government wants you to

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Speaker 1: do better, to dress better, to take care of your kids, better,

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Speaker 1: to be kinder. They are saying, the golden age of

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Speaker 1: travel starts with you. TJ. We have been traveling a

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Speaker 1: lot this year, and we have seen a lot of

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Speaker 1: bad behavior. We haven't seen the brawls and the fights

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Speaker 1: that you see a lot online, but man, it gets tense.

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Speaker 2: Yes, and it's the airline's fault. So no I said

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Speaker 2: that we were in the frustrating money. Everything costs money.

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Speaker 2: You got to get there earlier. Richard Reid screwed us

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Speaker 2: all those years and taking our damn shoes off. All

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Speaker 2: this stuff collects and it costs money and shut down.

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Speaker 2: You add this all and it's freaking stressful. It's annoying.

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Speaker 2: So we have to I want to concede and give

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Speaker 2: some I guess some credit to passengers out there. Travelers. Yeah,

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Speaker 2: we get it, we get frustrated, but there's still some

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Speaker 2: of the behavior we have seen, there's absolutely no excuse

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Speaker 2: for it. And Sean Duffy, who is now for whatever reason,

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Speaker 2: become the most I guess, most popular person in the

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Speaker 2: administration to a certain degree, he is out there once

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Speaker 2: again this he just continues robes, in my opinion, to

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Speaker 2: nail it, and he nailed it with this video. Given people,

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Speaker 2: he's giving you not just suggestions for what to do.

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Speaker 2: He almost appeals to your humanity and to a better

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Speaker 2: time when we were we treated each other better in

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Speaker 2: this country, sure, but better when we travel together.

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Speaker 1: That's right, And we have been applauding Sean Duffy. He

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Speaker 1: has gotten in front of all of these issues. He's

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Speaker 1: taken ownership of some of the issues. And I appreciate

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Speaker 1: we talked about. I appreciate what he said in this

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Speaker 1: nineteen sixties style PSA because it starts with the way

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Speaker 1: it used to be. Air travelers dressed in suits and hats,

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Speaker 1: putting on their Sunday finest to go to the airports.

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Speaker 1: And I have always believed in TJ I know you

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Speaker 1: do too. How you dress is a reflection of the

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Speaker 1: care you've taken to go somewhere, to be somewhere, and

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Speaker 1: it creates a different atmosphere. It creates a different attitude.

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Speaker 1: If you're dressed up, you act a little more formally,

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Speaker 1: you act a little bit more politely.

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Speaker 2: Do you not, I don't know. Some people are assholes

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Speaker 2: no matter what they're wearing. I get what he's saying,

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Speaker 2: and I appreciate it. I mean I don't. Yes, it

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Speaker 2: adds to an atmosphere. You feel different about the room

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Speaker 2: you walk into when it's a kid's playroom versus a

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Speaker 2: formal dinner, not just because of the behavior, but because

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Speaker 2: of how people are dressed. It does you walk into

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Speaker 2: a room, and it does set a mood. I don't know.

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Speaker 2: We've become accustomed to what is the standard dress for

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Speaker 2: anybody under the age of twenty one to an airport.

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Speaker 2: Probably pajama bottoms in a hoodie.

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Speaker 1: Yeah, pajamas, sweatpants. Look. We love to people watch everywhere,

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Speaker 1: but especially at airports. And look. I have always been

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Speaker 1: somebody who likes to Yes, I want to be comfortable,

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Speaker 1: but I also want to look cute. And I am

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Speaker 1: amazed people roll out of bed and just walk into

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Speaker 1: the airport a little disheveled, a little unkempt, and a little, uh,

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Speaker 1: just hectic. I think it adds to this like feeling,

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Speaker 1: this frenzy feeling, and that creates some negative energy, and

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Speaker 1: that can create some of the heated exchanges we've seen.

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Speaker 2: I actually the address.

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Speaker 1: I do agree that your general way of presenting yourself,

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Speaker 1: even the carr you take, getting your kids rate all

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Speaker 1: of that. I do think you're bringing an energy into

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Speaker 1: the airport. I do think that you disagree.

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Speaker 2: I would yes, one hundred percent. No matter who you

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Speaker 2: are and how you dress, you can be the light

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Speaker 2: in any room. Now, if you have a whole collection

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Speaker 2: of people at six a m. In a security line

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Speaker 2: bumming it, then yes, it does add to a a

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Speaker 2: casualness of the experience, but it goes beyond beneath casual.

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Speaker 2: I could say it doesn't feel like a and a

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Speaker 2: lot of people say it shouldn't like a formal or

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Speaker 2: an experience, or anybody took care to put themselves in

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Speaker 2: front of the biggest audience you're going to see most

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Speaker 2: people every day is the people who see you in

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Speaker 2: an airport and look to each here's or her own.

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Speaker 2: But yes, you will not ever ever, ever, and I

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Speaker 2: have I can't remember the last time I did it

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Speaker 2: fluent sweats No, No, I get that, but yes to

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Speaker 2: why are we not presenting ourselves the best way we

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Speaker 2: can in front of the largest audience we see And

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Speaker 2: a lot of people simply say, I'm going a flight

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Speaker 2: for five hours.

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Speaker 1: I want to be comfortable. I get that. But this

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Speaker 1: reminds me of the broken window theory, and it's this

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Speaker 1: idea that when people see signs of neglect, even if

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Speaker 1: it's on your own person or just when people aren't

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Speaker 1: taking care of the things around them and even the

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Speaker 1: airport itself, then you perceive neglect and then people are

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Speaker 1: more likely to participate in antisocial behavior. They're more likely

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Speaker 1: to just have a bad attitude when they're surroundings or

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Speaker 1: even what they're presenting are not at their heights. There's

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Speaker 1: a reason why there's a dress code at work, there's

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Speaker 1: a reason why there's a dress code at school. It

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Speaker 1: does affect behavior, and it's pretty remarkable. In this PSA,

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Speaker 1: they actually show some of the meltdowns we've seen online,

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Speaker 1: things that have gone viral, and so they splice what

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Speaker 1: it used to be like when people we're excited to

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Speaker 1: go to the airport and got all dressed up and

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Speaker 1: had everyone presentable versus now where people are throwing punches

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Speaker 1: and you know, just on edge basically, And they coupled

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Speaker 1: this PSA with some real statistics that, look, we know

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Speaker 1: things are up. Air rage became much more common during

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Speaker 1: the pandemic because people were upset about folks who had

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Speaker 1: their masks on or didn't have their masks on, And

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Speaker 1: somehow it just became more common and the numbers don't lie.

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Speaker 1: Twenty twenty four saw double the number of unruly passengers

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Speaker 1: compared to twenty nineteen, the year before the pandemic. Does

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Speaker 1: that surprise you, uh, surprised?

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Speaker 2: No, We've been going this way for a long time.

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Speaker 2: I mean people, this is the pandemic was awful, and

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Speaker 2: right after it was awful. And to see every single

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Speaker 2: flight that some flight attendant, some poor flight attendant who's

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Speaker 2: already suffering through and has her mask going and have

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Speaker 2: to keep dealing with this. The whole pandemic is your

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Speaker 2: fighting her because you don't want to put your mask

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Speaker 2: over your nose and think you have a right to

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Speaker 2: tell that. I don't know. I know, you pay all

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Speaker 2: that money and you feel like these are your servants

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Speaker 2: now you can't treat them that way, ye, and that's

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Speaker 2: too often what I see.

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Speaker 1: To your point, one in five flight attendants, This is

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Speaker 1: directly from Sean Duffy's press release. One in five flight

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Speaker 1: attendants experienced physical incidents in twenty twenty one, So they

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Speaker 1: actually were a part of, or witnessed or saw That

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Speaker 1: is a remarkable number. One in five flight attendants in

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Speaker 1: one year experienced physical incidents. And they said there have

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Speaker 1: been They actually have number thirteen thousand, eight hundred unruly

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Speaker 1: passenger incidents since twenty twenty one, and they want to

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Speaker 1: put an end to it. And I appreciate the fact

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Speaker 1: that Duffy is making this his mission. He said, we

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Speaker 1: are bringing civility back. It enhances travel experience for everyone,

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Speaker 1: the flight attendants, the pilots, the passengers. And so he said,

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Speaker 1: let's maybe go back to an era where we didn't

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Speaker 1: wear our pajamas to the airport.

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Speaker 2: Sure people will take offense to that. Dare you tell

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Speaker 2: me what to wear? And he's not telling people. He

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Speaker 2: made a suggestion. He's making a suggestion for what could

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Speaker 2: make the experience better for everybody. Obviously, nobody's gonna listen,

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Speaker 2: I say, nobody. But it's a message where if anybody

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Speaker 2: watches this what minu and a half video, Yes, you

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Speaker 2: will think differently about how you carry yourself at the airport.

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Speaker 1: I do. I think so too, and I appreciated it.

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Speaker 1: He had the what was it a Frank Sinatra's Come

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Speaker 1: Fly with Me playing in the background, and look, we

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Speaker 1: have severe weather that is threatening much of the country.

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Speaker 1: There are going to be massive delays. We just came

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Speaker 1: off the heels of all of those delays and cancelations

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Speaker 1: with TSA workers calling out, air traffic controllers calling out.

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Speaker 1: So it has been a tumultuous fall, and now when

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Speaker 1: you have bad weather, added to the fact that this

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Speaker 1: is supposed to be the busiest air travel in fifteen years.

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Speaker 1: I know we've joked that Triple A always comes up

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Speaker 1: with a record setting number of travelers this year, but

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Speaker 1: truly they say this year, when it comes to air travel,

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Speaker 1: it will be the busiest in fifteen years. Coupled out

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Speaker 1: with weather woes, and you're going to have frustrated folks.

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Speaker 1: So it it. I think it's cool to have him

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Speaker 1: ask folks to be intentional, be intentional about the experience

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Speaker 1: and the energy you're bringing to the airport and to

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Speaker 1: the airplane.

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Speaker 2: And you know what, you you will get much further

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Speaker 2: by being nice to people. And I know it is

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Speaker 2: all is flying ever fun and not stressful? Maybe if

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Speaker 2: you I guess we make it fun, well, we always do,

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Speaker 2: but let's I mean, look, let's be clear here. We

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Speaker 2: have been privileged to five first class, yes, almost one

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Speaker 2: hundred percent of the time, certainly these days. That does

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Speaker 2: help the experience a whole lot. But it doesn't change

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Speaker 2: the traffic we had to get to. That doesn't change

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Speaker 2: how long the line was. It doesn't change what mood

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Speaker 2: the gate agent might have been in. It doesn't change

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Speaker 2: the same babies I gotta pass eyeing right, It's yes,

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Speaker 2: the airport is chaos. We have found a way to enjoy. Yes,

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Speaker 2: we enjoy each other. But the people watching and the

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Speaker 2: fun we have, it's just a good time. And I

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Speaker 2: love you know this. I go out of my way

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Speaker 2: with flight attendants. You do the things I have gotten

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Speaker 2: in life on a flight because all I did wasn't crazy.

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Speaker 2: Just she's use or he used to people treating them

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Speaker 2: like shit. Right, somebody walks on and looks them in

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Speaker 2: the eye, ask them how they're doing and waits for

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Speaker 2: the answer. You won't believe how much you'll get.

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Speaker 1: It's so true. And I've always looked my kids have

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Speaker 1: realized very early on what a please and a thank

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Speaker 1: you will do. And flight attendants specifically seem to be

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Speaker 1: like jaw drop that someone has actually said please or

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Speaker 1: thank you to them, and yes, look them in the eye,

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Speaker 1: in the eye, it doesn't take that much. When we

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Speaker 1: come back, Sean Duffy gave a list of questions he

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Speaker 1: wants you to ask yourself before you head to the airport.

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Speaker 1: We'll tell you what they are when we come back,

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Speaker 1: all right, Transportation Secretary Sean Deffy has asked all of

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Speaker 1: you to take ownership of what you're bringing to the airport.

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Speaker 1: He says, the golden age of travel starts with you.

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Speaker 1: They want to change the way we interact not just

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Speaker 1: with flight attendants and pilots and TSA workers and airline workers,

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Speaker 1: but honestly the relationship you have with yourself, with your children,

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Speaker 1: with your family. He's really trying to push this personal

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Speaker 1: responsibility when it comes to making air travel better. And

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Speaker 1: we know this week is going to be a hell

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Speaker 1: of a week, as it is every year, and so

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Speaker 1: Sean Duffy put out this PSA. And he is asking

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Speaker 1: you to ask yourself some questions, and Teja, I already

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Speaker 1: know how you're going to answer all of these, because

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Speaker 1: I think you pretty much have the correct answer each time.

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Speaker 1: The first question, he says, you should ask yourself, are

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Speaker 1: you helping a pregnant woman or the elderly with placing

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Speaker 1: their bags in the overhead? Bind?

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Speaker 2: Always?

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Speaker 1: Always?

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Speaker 2: Oh, and not just that you know what I've had

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Speaker 2: to do. Now, be careful about asking any woman to

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Speaker 2: put it up there, because for some reason, some people

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Speaker 2: get offended. Now I'm notve talking about yes, me and you, babe,

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Speaker 2: that's a different thing, and we joke about. But some people, Now,

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Speaker 2: some women get offended. Well, you don't think I can

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Speaker 2: get my bag, I can't carry mine. I don't know's it's.

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Speaker 2: I'm careful now about asking. I'm hesitating to ask a

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Speaker 2: woman if I can help her with her bag because

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Speaker 2: she might get pissed because I look at her as weaker.

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Speaker 1: Well, that's on her. I will tell you it's always

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Speaker 1: kind to ask. And even if I'm fine getting it

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Speaker 1: up myself and I don't want to put anyone else out,

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Speaker 1: I will say thank you so much for asking. But

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Speaker 1: I'm good, and I think it's always good to ask.

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Speaker 1: That's that's phenomenal, all right. The other the next question

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Speaker 1: that Sean Duffy wants you to ask yourself, are you

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Speaker 1: dressing with respect? Always?

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Speaker 2: Respect? Obviously, I surely am. I mean you know this.

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Speaker 2: In the in the warmer months, every time I go

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Speaker 2: to the airport, I have a sports jacket on. You

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Speaker 2: do in the winter. It's a flighter, it's a leather

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Speaker 2: jacket or something like that. But I will wear a

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Speaker 2: sports jacket every single time, head to toe, put together

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Speaker 2: like I'm going out on for a night out, for

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Speaker 2: dinner or something. I see it as such. It doesn't

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Speaker 2: matter if I'm flying five hours to La or if

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Speaker 2: I'm flying to Turk. So we're flying to niece.

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Speaker 1: I'm dressed, yes, And people always notice they're like smart

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Speaker 1: dress and brother. They always come up and say something

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Speaker 1: to you. Yeah, because you do stand out because most

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Speaker 1: people do not well.

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Speaker 2: You, we say me, but you always do the same.

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Speaker 2: You put yourself together and going out, and we see

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Speaker 2: plenty of people who do. And I want to make

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Speaker 2: sure we're not getting onto anybody else for not doing so.

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Speaker 2: But these are the choices we make.

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Speaker 1: Yes, of course, are you keeping control of your children

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Speaker 1: and helping them through the airport? We have seen remember

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Speaker 1: when those kids were on They're on top of their

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Speaker 1: suitcases racing down basically. Oh that was in La There's

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Speaker 1: like a decline, right, and.

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Speaker 2: They were going down that thing constantly as we were

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Speaker 2: at a restaurant, And like, why would anybody allow your

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Speaker 2: children to behave this way in the middle of an airport.

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Speaker 2: They're riding down.

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Speaker 1: On their Look, it blows my mind.

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Speaker 2: What are you supposed to say? I don't know, Hey,

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Speaker 2: let them do their thing and stay out of their business.

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Speaker 1: Fine, you get to stay out of their way. That's

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Speaker 1: the problem trying to avoid. It's just yeah, but it's

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Speaker 1: one thing you should ask yourself. Are you keeping control

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Speaker 1: of your children and helping them through the airport? The

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Speaker 1: next question, are you saying thank you to your flight attendants?

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Speaker 1: This is so important, so so important. They are there

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Speaker 1: to keep you safe, they are there to help you

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Speaker 1: in the process. But they are not your servants.

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Speaker 2: They are people who deserve your gratitude and your mercy.

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Speaker 2: Quite frankly, you see what they're doing. You see what

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Speaker 2: they're doing in this damn airplane. If you see probably

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Speaker 2: everybody around hardly you know what, not even you pay

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Speaker 2: attention to how other people treat the flight attendant, and

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Speaker 2: you'll go Jesus right, I don't want to be that ever.

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Speaker 1: Yeah, I know. Sometimes it is just about taking a

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Speaker 1: moment and observing and then recognizing what your role in

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Speaker 1: all of it is and how you can like that

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Speaker 1: is something that I think, man, every time I take

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Speaker 1: a step back, it is like, whoa, I now know

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Speaker 1: what I don't want to do, and maybe I've done

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Speaker 1: it in the past and it stops now. The other thing,

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Speaker 1: are you saying please and thank you in general, just

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Speaker 1: to anyone, to everyone? If you bump someone, Like how

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Speaker 1: many times do you get hit with someone's backpack or

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Speaker 1: bumped along the way and you don't even get the

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Speaker 1: excuse me or pardon me, or it's or I'm sorry.

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Speaker 1: It's it's remarkable somehow, Like when we're in our vehicles,

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Speaker 1: people are the same way. There's some sort of anonymity

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Speaker 1: where it's just me versus them, every man for himself,

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Speaker 1: and that's what collectively makes the airport so difficult. Sometimes

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Speaker 1: sometimes it's just saying please and thank you and excuse me,

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Speaker 1: and so yes, obviously he is putting the onus on

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Speaker 1: path messengers. But I think maybe some people get offended

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Speaker 1: by this. I actually think it's empowering. It's a recognition

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Speaker 1: and a recalibration of what we can do, like we

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Speaker 1: can all make it better by individually deciding to do so.

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Speaker 2: You offend it? You think offended by as a few?

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Speaker 1: Oh, I think people might be offended saying, who are

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Speaker 1: you to tell me how to dress and how to act?

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Speaker 1: You're not my dad? Who do you think you are?

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Speaker 1: I think some people might get offended by that PSA.

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Speaker 2: But the folks who have that reaction, don't you need

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Speaker 2: to stop and ask why you're reacting that way? You

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Speaker 2: can just keep going about your life. But why do

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Speaker 2: you have an angry reaction to him making a suggestion?

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Speaker 2: I love some stuff. I mean, we hear stuff from

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Speaker 2: the administration and suggestions and this and that all the time.

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Speaker 2: Take them or leave them. We you and I just

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Speaker 2: happen to be on board with almost everything that this

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Speaker 2: man said when it comes to the experience at an airport,

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Speaker 2: and if nothing else, folks, if you're flying, just give

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Speaker 2: it a shot once and see how your experience might

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Speaker 2: be different. If you walk in there, your best dress

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Speaker 2: to the nines, not bumming it not when you look

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Speaker 2: like a slouch, You're probably gonna behave that way. Try it,

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Speaker 2: I encourage everybody. Just try it once and see if

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Speaker 2: it changes your experience. Try it. When that TSA agent

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Speaker 2: who barks at you a little bit, don't push your

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Speaker 2: don't push your car, not yet, don't leave, take your

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Speaker 2: shoes off, go back, hands off that person, Just say,

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Speaker 2: sure thing, what do you need me to do? Do

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Speaker 2: you need me to do here? My apologies, I didn't know.

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Speaker 2: I ah. Just give kindness back to these folks who

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Speaker 2: just went a month and a half damn near without

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Speaker 2: a paycheck. Yeah, just give everybody a break. Your experience

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Speaker 2: will change when you change their experience. What's the line, robe,

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Speaker 2: The best way right to get yourself out of a

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Speaker 2: funk or depression is to serve yes right. This is

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Speaker 2: the same thing if you're pissed at the airport about

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Speaker 2: what time you had to get up the line was

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Speaker 2: too long? Man, look at somebody and help them smile

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Speaker 2: at a TSA agent, they don't smile back.

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Speaker 1: Oh well, I love this, and I do think it's

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Speaker 1: something we have to remind ourselves, because the instinct is

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Speaker 1: to get angry, to get defensive, to think, how could they?

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Speaker 1: How dare they? How are they acting? All I can

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Speaker 1: say is when I feel myself thinking and feeling those things,

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Speaker 1: I say, wait a minute, what can I do? I'm

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Speaker 1: going to change this right now? And I do think

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Speaker 1: that's kind of what this PSA is saying. And if

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Speaker 1: everybody could just take a little bit from this, I

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Speaker 1: think it could just I applaud the effort put into

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Speaker 1: empowering the passenger to help create a better environment.

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Speaker 2: Can do it. While he's at it, we should bring

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Speaker 2: back smoking on planes.

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Speaker 1: No, I will say this at the end of the

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Speaker 1: news release, the Transportation Department's news release, it did promise

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Speaker 1: that the government was doing its part as well, that

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Speaker 1: they are building an all new air traffic control system,

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Speaker 1: and they say that they are going to increase hiring

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Speaker 1: when it comes to air traffic controllers and that will

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Speaker 1: go a long way to hopefully easing some of these delays,

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Speaker 1: easing some of these cancelations, which creates a lot less

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Speaker 1: frustration among people trying to get somewhere. And so for that,

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Speaker 1: we thank him, and we thank him for the PSA.

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Speaker 1: It would be interesting to see if everyone just takes

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Speaker 1: a little bit of it as they head to the

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Speaker 1: airports this week. Maybe we'll have a calmer and less

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Speaker 1: combative week of flying and without everyone. We hope you

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Speaker 1: have a wonderful travel experience this week. I may be

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Speaker 1: Robach alongside TJ. Holmes. We'll talk to you soon.