WEBVTT - To-Do Lists, Password Managers & A New AirPods Accessory 0:00:01.520 --> 0:00:05.760 Big tech versus big government. Why some of America's largest 0:00:05.760 --> 0:00:10.880 companies are fighting to keep you clicking through those subscription cancelations. 0:00:11.480 --> 0:00:15.000 Plus your Wi Fi dead zones could be history. I'll 0:00:15.000 --> 0:00:17.720 tell you how to finally get that same strong signal 0:00:17.760 --> 0:00:20.279 in your backyard that you have in your living room. 0:00:20.480 --> 0:00:24.680 And later, would you spend six hundred dollars to never 0:00:24.760 --> 0:00:28.319 scoop kitty litter? Ever? Again, my hands on review of 0:00:28.360 --> 0:00:31.159 the robot that's changing the game for cat owners. But 0:00:31.440 --> 0:00:35.760 is it worth the splurge? Find out? Plus your tech 0:00:35.840 --> 0:00:39.519 questions answered? What's going on rich damiro And this is 0:00:39.720 --> 0:00:42.479 Rich on Tech. This is the show where I talk 0:00:42.520 --> 0:00:44.520 about the tech stuff I think you should know about. 0:00:44.840 --> 0:00:48.519 It's also the place where I answer your questions about technology. 0:00:48.960 --> 0:00:52.520 I believe that tech should be interesting, useful and fun. 0:00:53.520 --> 0:00:56.920 Let's fire up those phone lines at triple eight rich 0:00:57.040 --> 0:01:01.720 one oh one. That's eight seven four two four to 0:01:01.800 --> 0:01:03.880 one zero one. Give me a call if you have 0:01:03.960 --> 0:01:07.320 a question about technology. Again, that's triple eight rich one 0:01:07.400 --> 0:01:11.080 oh one eight eight eight seven four to two four 0:01:11.120 --> 0:01:15.200 to one zero one. Kim is back this week, So uh, 0:01:15.440 --> 0:01:17.480 that's who you will encounter. That's who you'll have to 0:01:17.520 --> 0:01:20.840 get through to get on the air here. Email is 0:01:20.880 --> 0:01:24.000 also open. Just go to rich on tech dot TV 0:01:24.240 --> 0:01:27.679 hit contact that will actually make its way directly to 0:01:27.760 --> 0:01:31.240 my inbox. We've got some great guests this week. We've 0:01:31.240 --> 0:01:35.320 got a full slate this week, clinical psychologist and attorney 0:01:35.360 --> 0:01:39.480 doctor Lisa Stroman. We'll talk about strategies for protecting youth 0:01:39.600 --> 0:01:41.880 in the digital age. We're going to discuss a story 0:01:41.880 --> 0:01:46.720 that is very sad and nonfortunate, discusses UH. Involves a 0:01:47.040 --> 0:01:51.680 fourteen year old that got obsessed with AI and just 0:01:52.080 --> 0:01:54.320 not a good ending to the story. We'll talk about 0:01:54.320 --> 0:01:56.920 that UH. Later in the show. We've got olo clip 0:01:57.000 --> 0:02:00.760 creator and entrepreneur Patrick O'Neil. He's going to talk about 0:02:00.800 --> 0:02:06.040 his latest creation, three D printed USBC AirPods holders. We'll 0:02:06.040 --> 0:02:08.880 talk about that. He will be live in studio. That's 0:02:09.000 --> 0:02:13.480 very exciting. And Bitward and CEO Michael crandall. We'll talk 0:02:13.520 --> 0:02:17.919 about password management safety and you should be using a 0:02:17.919 --> 0:02:20.840 password manager. I know they're intimidating, but you got to 0:02:20.960 --> 0:02:23.320 use one. I'm telling you, just start using one. And 0:02:23.360 --> 0:02:26.960 I think that's the thesis of his conversation. All right, 0:02:26.960 --> 0:02:30.840 So this week, I asked you in my newsletter or 0:02:30.919 --> 0:02:33.360 last week. I guess I should say what kind of 0:02:33.520 --> 0:02:37.080 phone do you use? Now? I kind of imagined what 0:02:37.240 --> 0:02:40.040 the answer would be here, because you know, I wrote 0:02:40.040 --> 0:02:42.680 a book. I wrote three books on the iPhone, one 0:02:42.720 --> 0:02:45.399 hundred and one Handy Tech Tips for the iPhone, and 0:02:45.680 --> 0:02:47.680 over the course of three years, I updated it for 0:02:47.720 --> 0:02:50.720 the various iOS systems until it just got to be 0:02:50.760 --> 0:02:54.480 too much. But a lot of you came to me 0:02:55.160 --> 0:02:58.200 from that book, and actually, I'll just tell you quickly 0:02:58.240 --> 0:03:01.600 the reason why I wrote that book. I will never forget. 0:03:02.040 --> 0:03:06.040 You know, I do cover technology on television. Average people 0:03:06.160 --> 0:03:08.560 just watching TV kind of see me and you know, 0:03:08.600 --> 0:03:11.760 maybe tune in, maybe whatever. I get their attention, but 0:03:11.919 --> 0:03:13.839 I did, you know a lot of times I'd take 0:03:13.840 --> 0:03:15.960 for granted this stuff that I know about technology. Not 0:03:16.000 --> 0:03:18.520 anymore so much, but back in the day, I'd be like, oh, 0:03:18.600 --> 0:03:20.760 everyone knows how to do that. While I was showing 0:03:20.800 --> 0:03:24.440 someone how to use the magnifying feature on their iPhone 0:03:24.480 --> 0:03:27.080 to like illuminate and make a menu look bigger at 0:03:27.080 --> 0:03:29.840 a restaurant, and they're like, wait, what, And I was like, Yeah, 0:03:29.880 --> 0:03:32.040 there's hundreds of those tips out there, and like what 0:03:32.080 --> 0:03:34.360 do you mean, what are you talking about? And so 0:03:34.440 --> 0:03:36.040 I was like, wait, you don't know about that. So 0:03:36.040 --> 0:03:38.120 I ended up doing that on TV. I made that 0:03:38.160 --> 0:03:42.120 into a tip on television and it went crazy viral, 0:03:42.480 --> 0:03:44.040 and I was like, I have never seen anything like 0:03:44.080 --> 0:03:46.760 this in my life, just the simplest little iPhone tip. 0:03:47.080 --> 0:03:50.080 And so I did another one and I can't remember 0:03:50.120 --> 0:03:52.080 what the second one was, but I did another one 0:03:52.120 --> 0:03:54.320 and that also did really well, and I was like, hmm, 0:03:54.440 --> 0:03:56.360 I think we're onto something here. Let's do these tips 0:03:56.400 --> 0:03:59.080 on TV more often, and maybe I should write an 0:03:59.200 --> 0:04:01.920 entire book about that. So I did and it did, 0:04:02.560 --> 0:04:05.280 you know, reasonably well. I self published on Amazon and 0:04:05.480 --> 0:04:07.200 a lot of you bought it, so thank you for that, 0:04:07.800 --> 0:04:09.280 and it was a lot of fun. It was like 0:04:09.320 --> 0:04:11.840 the best experience. I still say writing that book was 0:04:12.200 --> 0:04:14.520 one of the best experiences of my life. Taught me 0:04:14.560 --> 0:04:17.000 a lot, kind of helped me become an entrepreneur. It 0:04:17.040 --> 0:04:19.880 was really really fun, and people bought it all over 0:04:19.960 --> 0:04:21.760 They still buy it all over the world, even though 0:04:21.760 --> 0:04:23.840 it's not up to date, but some of the tips 0:04:23.839 --> 0:04:27.039 still work, probably a majority of them actually anyway, So 0:04:27.080 --> 0:04:29.560 a lot of you came to my mailing list from 0:04:29.960 --> 0:04:33.200 that iPhone book, And so it's no surprise that when 0:04:33.240 --> 0:04:37.200 you answered this poll, sixty five percent of you use 0:04:37.440 --> 0:04:41.680 the iPhone. Next up is twenty five percent of you 0:04:41.800 --> 0:04:45.919 use Androids specifically Samsung, and then after that it is 0:04:46.000 --> 0:04:50.120 six percent of you use Android specifically the Pixel, and 0:04:50.160 --> 0:04:53.039 then three percent of you use Androids something else that 0:04:53.160 --> 0:04:56.240 might be the OnePlus and various other brands that you 0:04:56.320 --> 0:04:58.880 might get, And then one percent of you said other. 0:05:00.040 --> 0:05:02.360 So the other is probably like those flip phones that 0:05:02.400 --> 0:05:04.440 are having a moment right now, people that want a 0:05:04.480 --> 0:05:09.640 simpler lifestyle. But anyway, I personally have my primary SIM 0:05:09.760 --> 0:05:12.880 card in an iPhone and I'm going to keep it 0:05:12.880 --> 0:05:14.600 there for a little bit, just because the last time 0:05:14.640 --> 0:05:17.040 I tried to swap it, I was out a phone 0:05:17.080 --> 0:05:19.360 for like a couple hours, and it was really tricky 0:05:19.400 --> 0:05:22.080 to get my number back to my phone. So basically 0:05:22.200 --> 0:05:25.479 a quick story is I took my number from one 0:05:25.520 --> 0:05:28.000 phone and I put it into another phone. You know, 0:05:28.040 --> 0:05:29.720 I test phones all the time, so I'm moving my 0:05:29.800 --> 0:05:32.200 number around. Well, this time the number did not move 0:05:32.240 --> 0:05:35.039 to the new phone, But what happened was it immediately 0:05:35.040 --> 0:05:38.159 went away from the old phone, and so my wireless 0:05:38.200 --> 0:05:40.560 carrier had no way of verifying I was who I 0:05:40.600 --> 0:05:43.559 said I was because they couldn't text. They usually text 0:05:43.560 --> 0:05:46.320 a confirmation code, and I'm like, well, you can't text 0:05:46.400 --> 0:05:49.000 it because I have no phone line. And so it 0:05:49.040 --> 0:05:51.640 was a whole run around. It was like a whole thing. 0:05:51.680 --> 0:05:53.400 That's just I was going around in circles with them. 0:05:53.600 --> 0:05:55.000 I said, there's got to be a different way you 0:05:55.000 --> 0:05:56.960 could verify I am who I say I am. And 0:05:57.040 --> 0:05:59.080 I get it. They need to stay secure because your 0:05:59.080 --> 0:06:02.919 phone number unlocks lot of things. Anyway, I finally convinced 0:06:02.960 --> 0:06:04.919 them to activate the old phone. I said, look, the 0:06:04.960 --> 0:06:06.920 old phone is on my account. Just look up the 0:06:07.040 --> 0:06:09.599 number of it. It's the Imei. It's on there, and 0:06:09.640 --> 0:06:13.680 they did and it worked out anyway. But I love 0:06:13.720 --> 0:06:17.080 the different phones for different reasons. iPhone obviously is just 0:06:17.200 --> 0:06:21.400 overall really really nice. Samsung to me is the powerhouse. 0:06:21.440 --> 0:06:23.560 You can do anything you want on that device, and 0:06:23.600 --> 0:06:26.640 I love that it's sort of independent. It's not iOS, 0:06:26.720 --> 0:06:29.560 it's not specifically Google, it's just its own kind of 0:06:29.560 --> 0:06:33.360 blend of things. And then the pixel is amazing, it's incredible. 0:06:33.400 --> 0:06:35.680 It's got the great camera, and it's got that great 0:06:35.720 --> 0:06:39.000 Google software. So they all have their pros and cons, 0:06:39.160 --> 0:06:41.599 and I think everyone uses their phone for a different reason. 0:06:41.640 --> 0:06:45.840 So there's the results. Now this week I also asked you. 0:06:46.200 --> 0:06:48.440 This was a couple weeks back, but I just compiled 0:06:48.480 --> 0:06:50.680 the results. How do you keep track of your to 0:06:50.760 --> 0:06:53.320 do list? I asked you this question on my Facebook 0:06:53.360 --> 0:06:56.400 page Facebook dot com slash rich on Tech. And I 0:06:56.480 --> 0:06:59.920 am constantly looking for a better way of being efficient 0:07:00.360 --> 0:07:02.800 because I've got two jobs, I've got two kids, I've 0:07:02.880 --> 0:07:05.120 got lots of things going on, and I'm trying to 0:07:05.360 --> 0:07:07.719 keep up with all of it. And so I'm constantly 0:07:07.760 --> 0:07:10.600 trying new apps and things, and so I'll share what 0:07:10.680 --> 0:07:13.200 I use in a moment. But the main breakdown of 0:07:13.240 --> 0:07:17.200 what you said in your comments. Phone apps obviously number 0:07:17.240 --> 0:07:20.880 one for the digital method the notes app, the reminders app, 0:07:21.000 --> 0:07:23.800 the Google Keep app, those are very popular. Then you've 0:07:23.840 --> 0:07:25.760 got the calendar apps. People just put their to do 0:07:25.880 --> 0:07:29.440 items in the calendar apps, Google Calendar, Apple Calendar. Then 0:07:29.480 --> 0:07:32.760 of course Microsoft to do is very popular, and Outlook 0:07:32.800 --> 0:07:36.280 is very popular. And voice assistants. People just tell their 0:07:36.360 --> 0:07:39.520 voice assistants, hey remind me this. Then of course you've 0:07:39.520 --> 0:07:42.400 got the analog methods paper and pens, sticky notes, post 0:07:42.480 --> 0:07:47.560 it notes, notebooks and notepads, and wall calendars. Some notable responses. 0:07:47.880 --> 0:07:50.240 Kayla said, I have five hundred and forty seven tabs 0:07:50.280 --> 0:07:52.200 open in my brain at all times, and my to 0:07:52.240 --> 0:07:55.120 do list is there. Kayla, I totally hear you, but 0:07:55.240 --> 0:07:57.840 this is the reason why I offload my to do list. 0:07:58.200 --> 0:08:01.200 It keeps me up at night if I don't put 0:08:01.200 --> 0:08:03.400 my to do list on a piece of paper. In fact, 0:08:03.440 --> 0:08:04.920 if I wake up in the morning and I'm thinking 0:08:04.920 --> 0:08:06.400 about all the stuff I have to get done for 0:08:06.440 --> 0:08:09.720 the day, I can go through and write down my 0:08:09.760 --> 0:08:11.600 stuff on a piece of paper, all the little things 0:08:11.600 --> 0:08:13.800 that are bobbling around in my head, and I will 0:08:13.840 --> 0:08:17.280 sleep better. Try it. Robert says, my wife reminds me 0:08:17.360 --> 0:08:19.800 of what I have to do every thirty minutes. That's funny. 0:08:20.160 --> 0:08:22.040 Lynn says, I'm seventy one. I have no to do 0:08:22.120 --> 0:08:24.600 list except wake up every morning. That's a good one. 0:08:25.080 --> 0:08:28.320 Ep says I have an app called my Wife nags Me. 0:08:28.440 --> 0:08:33.560 It's in the She Don't Play Store. My Wife. Yes, 0:08:34.160 --> 0:08:36.880 my wife is one hundred percent her to do list. 0:08:36.920 --> 0:08:38.679 She is so good with the to do list in 0:08:38.720 --> 0:08:40.280 her mind. I don't know how she does it. I 0:08:40.360 --> 0:08:42.160 just don't have a mind like that. I think that 0:08:42.240 --> 0:08:45.280 some people do. Some people don't. And Karen says in 0:08:45.320 --> 0:08:49.920 a notebook, like any respectable dinosaur. Okay, So I will 0:08:49.920 --> 0:08:52.360 tell you my methods, my current method and I've tried 0:08:52.440 --> 0:08:54.320 so many different methods for this, but I'll tell you 0:08:54.320 --> 0:08:55.880 what I'm using right now, and I put this all 0:08:55.880 --> 0:08:58.040 on the website rich on tech dot tv. It's in 0:08:58.080 --> 0:09:01.320 today's show notes. But first, I love this app called 0:09:01.360 --> 0:09:04.559 Whisper Memos. It's only available for the iPhone and the 0:09:04.600 --> 0:09:06.800 Apple Watch, but I've been begging the developer to make 0:09:06.840 --> 0:09:09.880 it on to Android as well because it is so incredible. 0:09:10.400 --> 0:09:12.160 You have it on your Apple Watch. You tap your 0:09:12.200 --> 0:09:15.040 screen on your Apple Watch, it will start recording and 0:09:15.080 --> 0:09:17.800 then it will transcribe what you say with perfect accuracy 0:09:17.840 --> 0:09:19.600 and email it to yourself. So when you get back 0:09:19.600 --> 0:09:22.160 to your inbox, your little to do list, or your memo, 0:09:22.240 --> 0:09:25.200 your note whatever is right there. Now. On my phones 0:09:25.360 --> 0:09:28.040 on iOS, I've got an app called email Me, So 0:09:28.160 --> 0:09:30.040 this is where it's on my home screen. I just tap, 0:09:30.120 --> 0:09:32.600 I type something quick that I need to remember, and 0:09:32.640 --> 0:09:34.640 it sends it right to my inbox. You can also 0:09:34.640 --> 0:09:36.680 share a link or anything you want and it will 0:09:36.880 --> 0:09:39.160 arrive in your inbox. And that's sort of where I 0:09:39.200 --> 0:09:42.199 trioge things. My inbox is sort of my triage where 0:09:42.400 --> 0:09:44.480 once I get back to my inbox on my email, 0:09:44.640 --> 0:09:46.040 I will be like, oh, yeah, okay, I need to 0:09:46.040 --> 0:09:49.000 put this here, file that there, do whatever. The equivalent 0:09:49.040 --> 0:09:52.480 app on Android is called Email Yourself, and I think 0:09:52.520 --> 0:09:55.000 it's a one time fee of a couple dollars or 0:09:55.200 --> 0:09:57.880 so has Email Me. But they're both fantastic. I use 0:09:57.920 --> 0:10:01.199 them every single day of my life. So where do 0:10:01.280 --> 0:10:04.720 my notes actually go? Right now? It's Notion. I've tried 0:10:04.800 --> 0:10:07.080 every single note taking app out there. I find that 0:10:07.120 --> 0:10:09.559 Notion sort of works the way I like. I've gotten 0:10:09.600 --> 0:10:11.920 quite used to its formatting. I don't use a lot 0:10:11.960 --> 0:10:14.640 of the high end options, all the templates and all 0:10:14.640 --> 0:10:17.360 that stuff, but it's a really nice, easy note taking app, 0:10:17.400 --> 0:10:20.000 and the search is really good. Now. As for my 0:10:20.160 --> 0:10:22.840 actual to do list, out of every single to do 0:10:22.920 --> 0:10:25.199 app I've ever tried in my life, I keep coming 0:10:25.240 --> 0:10:28.400 back to the same one. It is Microsoft to Do List. 0:10:28.559 --> 0:10:30.800 What do I love about it? Two things? Number One, 0:10:30.960 --> 0:10:35.040 it works across every platform known to Mankind. The other 0:10:35.120 --> 0:10:37.319 thing I like about it there's three Actually, you can 0:10:37.360 --> 0:10:39.800 set up a new day for every single day, So 0:10:39.840 --> 0:10:41.560 if you like you just want to have your to 0:10:41.600 --> 0:10:44.160 do list for that day, it will put that on 0:10:44.160 --> 0:10:47.480 one list, and then after that day it goes into 0:10:47.520 --> 0:10:49.640 the all list. So if you just want to start 0:10:49.679 --> 0:10:52.000 every day with a fresh list, which I find very helpful, 0:10:52.280 --> 0:10:54.560 Microsoft to do is really good at that. And the 0:10:54.600 --> 0:10:56.439 thing that it does that many other to do lists 0:10:56.480 --> 0:10:59.360 do not do. You can add an actual file to 0:10:59.400 --> 0:11:02.120 your to do list. So, for instance, let's say that 0:11:02.160 --> 0:11:05.040 you needed a PDF of something that would you know 0:11:05.200 --> 0:11:07.880 they're on your to do list involves a PDF. You 0:11:07.920 --> 0:11:10.240 can drag and drop that file into your to do 0:11:10.440 --> 0:11:13.600 item and now that pdf is there. Two other things 0:11:13.679 --> 0:11:16.280 I like for my to do list an app called 0:11:16.360 --> 0:11:20.319 voice Notoes dot com. So I'm an early adopter of this. 0:11:20.440 --> 0:11:22.880 I love this app. There's one thing. It's the same 0:11:22.880 --> 0:11:26.439 thing about the Whisper Memos, very similar, except it's sort 0:11:26.480 --> 0:11:29.040 of a it's its own note taking app. So not 0:11:29.120 --> 0:11:31.559 only can you take voice notes and it transcribes them 0:11:31.600 --> 0:11:33.520 for you, and you could do it on your wrist, 0:11:33.600 --> 0:11:35.280 you could do it on your phone it works across 0:11:35.280 --> 0:11:39.760 both platforms, which I love iPhone and Android. But I've 0:11:39.760 --> 0:11:42.600 been asking the developer to give me the ability to 0:11:42.720 --> 0:11:45.760 email myself my notes because the note sort of lives 0:11:45.880 --> 0:11:48.560 at voice notoes dot com, which is great, and you 0:11:48.600 --> 0:11:50.839 can search and use AI to summarize your notes and 0:11:50.880 --> 0:11:53.080 all this good stuff. But I'd really like if I 0:11:53.120 --> 0:11:55.160 was able to tap one thing on my phone or 0:11:55.200 --> 0:11:57.120 my watch and say, hey, email me a copy of 0:11:57.120 --> 0:11:59.800 what you just did. And then, finally, I still use 0:11:59.840 --> 0:12:03.319 that good old fashioned notepad at work next to my computer. 0:12:03.520 --> 0:12:05.680 I still find that I like to write things down 0:12:05.679 --> 0:12:08.640 that I need to accomplish that day. So there are 0:12:08.679 --> 0:12:11.000 my methods all linked up on the website rich on 0:12:11.120 --> 0:12:13.960 tech dot tv. Hopefully that helps you. And if you 0:12:13.960 --> 0:12:15.960 want to read through all of the comments I got 0:12:16.040 --> 0:12:18.040 on my Facebook page, I linked that up as well, 0:12:18.080 --> 0:12:21.120 because you guys are funny. Yeah, you're really You're really 0:12:21.160 --> 0:12:23.760 witty with your answers. I love it all right eighty 0:12:23.840 --> 0:12:27.000 eight rich one oh one eight eight eight seven four 0:12:27.040 --> 0:12:29.800 to two four one zero one. Coming up, I'll tell 0:12:29.840 --> 0:12:33.920 you why big companies are fighting the FTC over its 0:12:34.000 --> 0:12:37.160 new click to cancel rule. Yeah, they want to continue 0:12:37.200 --> 0:12:39.520 to make it tough for you to cancel your subscriptions. 0:12:40.000 --> 0:12:41.839 Give me a call if you have a question about technology, 0:12:41.840 --> 0:12:44.160 we'll talk more tech. My name is Rich Demiro, and 0:12:44.240 --> 0:12:51.960 you are listening to Rich on tech. Let's go to 0:12:52.240 --> 0:12:56.680 uh Tony in the Inland Empire. Tony, you're on with Rich. 0:12:57.640 --> 0:12:57.800 Hi. 0:12:57.920 --> 0:12:59.360 Rich, thanks for taking my call. 0:12:59.679 --> 0:13:02.760 Yeah, I would like to know. 0:13:03.000 --> 0:13:07.120 I'm interested in purchasing a dash cam, but I need 0:13:07.160 --> 0:13:11.960 something that's economical, easy to install and operate. I don't 0:13:11.960 --> 0:13:14.920 need a lot of bills of whistles. And I also 0:13:14.960 --> 0:13:16.560 want to know should I be looking for one with 0:13:16.600 --> 0:13:18.760 the front and rear camera. 0:13:19.920 --> 0:13:22.080 Well, okay, so here's my thing about the front and 0:13:22.120 --> 0:13:25.800 rear camera. I mean, the problem is if the camera, 0:13:26.040 --> 0:13:29.640 the rear camera is not on your bumper, what's the point. 0:13:29.800 --> 0:13:32.120 So I mean I have one with a front and 0:13:32.240 --> 0:13:35.080 rear and it's like, okay, it records inside the cabin, 0:13:35.559 --> 0:13:40.000 which doesn't really do me much good. Right, So I 0:13:40.040 --> 0:13:43.520 think that the thing about the rear camera is unless 0:13:43.559 --> 0:13:45.800 it was on your license plate, which some of them 0:13:45.840 --> 0:13:49.400 do have that capability, but they're much more expensive. It's 0:13:49.480 --> 0:13:50.880 you know, you're not going to get Let's say you 0:13:50.920 --> 0:13:53.480 got rear ended. You're not going to capture that, right. 0:13:54.679 --> 0:13:57.199 So here here's my thoughts. So number one, this is 0:13:57.200 --> 0:13:59.240 a question. I get a lot, and I think that 0:13:59.320 --> 0:14:03.199 when it comes to these dash cams, the recommendations are 0:14:03.280 --> 0:14:06.800 all over the place. So personally I have tested, Uh, 0:14:07.000 --> 0:14:12.280 the brands that are Vava va va. Let's see, the 0:14:12.320 --> 0:14:15.960 other one I like is called what's that one? Well, 0:14:16.000 --> 0:14:18.439 the one that I'm currently using is the ring cam, 0:14:18.480 --> 0:14:20.800 which I really like, but I don't think it uh, 0:14:20.920 --> 0:14:23.120 I think I think they've discontinued it. Let me see 0:14:23.120 --> 0:14:25.720 if it's still available that camera. 0:14:25.760 --> 0:14:29.720 I think you did a story on it or whatever. Yeah, 0:14:29.840 --> 0:14:30.640 first came. 0:14:30.440 --> 0:14:32.200 Out, Yeah they're not, they're not. 0:14:33.680 --> 0:14:35.600 It seems to be a very large. 0:14:36.320 --> 0:14:39.080 No, not really, I mean it's I I think that, Yeah, 0:14:38.920 --> 0:14:41.360 that one's actually great and actually saved us. The other day, 0:14:41.400 --> 0:14:44.040 my wife got She's probably gonna be mad for me 0:14:44.160 --> 0:14:46.560 saying this, but she got a ticket, uh for not 0:14:46.760 --> 0:14:48.800 paying parking, And I was like, oh, let's check the 0:14:48.880 --> 0:14:51.520 dash cam, and sure enough, you know, not only did 0:14:51.560 --> 0:14:53.960 she pay for the parking, but we had on the 0:14:54.040 --> 0:14:58.560 dash cam her putting the parking pass on her dashboard 0:14:58.600 --> 0:15:00.440 of the car. So I literally have like the video 0:15:00.440 --> 0:15:03.200 of her placing it there, you know. So that's that's 0:15:03.240 --> 0:15:04.840 the kind of thing that these work for. I mean, 0:15:04.840 --> 0:15:06.720 and these are also really you know, I think that 0:15:06.920 --> 0:15:09.280 the idea of a dash cam, especially in Los Angeles, 0:15:09.360 --> 0:15:11.320 is very very helpful. Is there a reason why you 0:15:11.320 --> 0:15:12.000 want one of these? 0:15:13.320 --> 0:15:16.440 Well, I've always been kind of interested in getting one, 0:15:16.480 --> 0:15:19.800 but just recently with some of the stories that are 0:15:19.800 --> 0:15:23.400 being shown in the news with people backing it into you, 0:15:24.080 --> 0:15:27.160 making it look like a rear in accident type thing, 0:15:27.280 --> 0:15:31.640 and that just makes me, you know, considering just getting one. 0:15:31.480 --> 0:15:33.920 Just because Yeah. Well okay, so I'll tell you this 0:15:33.960 --> 0:15:37.480 so that the brands that I like again are Vava, Vava, 0:15:37.720 --> 0:15:40.880 next Base, I like them, And then I'll tell you 0:15:40.920 --> 0:15:44.120 the brands that are popular online. Wirecutter likes one called 0:15:44.160 --> 0:15:47.200 the Meo five S one that's their best dash cam 0:15:47.280 --> 0:15:49.320 under one hundred dollars. She said, you wanted something cheap, 0:15:49.760 --> 0:15:52.000 but I would also check out van True. That one 0:15:52.040 --> 0:15:54.360 comes up a lot in reviews. People seem to like 0:15:54.400 --> 0:15:58.200 that one, and then the Garment obviously people like that again, 0:15:58.320 --> 0:16:02.600 but I would just personally go to like, if you 0:16:02.600 --> 0:16:05.040 have a membership to Costco, see what they have there. 0:16:05.080 --> 0:16:08.160 They usually have one or two dash cams that are 0:16:08.160 --> 0:16:10.760 a very good value if you go there. But the 0:16:10.760 --> 0:16:13.760 things that you want to look for, obviously are high 0:16:13.840 --> 0:16:18.800 quality video. Four K would be ideal. You want the GPS, 0:16:19.000 --> 0:16:22.200 you want the sensor, the parking sensor so if your 0:16:22.200 --> 0:16:25.640 car gets bumped or hit it will start recording automatically. 0:16:26.160 --> 0:16:28.720 And of course night vision. All that stuff is handy 0:16:28.800 --> 0:16:31.640 as well, and the widest angle you can find. Thanks 0:16:31.680 --> 0:16:33.840 for the call, Tony eight eight eight rich one oh 0:16:33.960 --> 0:16:37.120 one eight eight eight seven four to two four one 0:16:37.400 --> 0:16:45.720 zero one. We'll get back to the phone lines in 0:16:45.880 --> 0:16:48.960 just a moment. But a very sad and serious story 0:16:49.040 --> 0:16:53.720 this week about a kid in Florida fourteen years old 0:16:53.840 --> 0:16:58.520 apparently kind of had a relationship with an AI character 0:16:59.280 --> 0:17:03.240 and ended up committing suicide. Here to talk about this 0:17:03.320 --> 0:17:06.600 story and some of the takeaways here is doctor Lisa 0:17:06.600 --> 0:17:11.080 stroman clinical psychologist and attorney. Thanks for joining me today. 0:17:11.640 --> 0:17:12.439 I'm happy to be here. 0:17:12.480 --> 0:17:13.159 Thanks for having me. 0:17:13.480 --> 0:17:17.080 So what was your initial thought when you heard this story? 0:17:18.040 --> 0:17:21.000 You know, it was just gut wrenching. I've been talking 0:17:21.040 --> 0:17:24.320 about AI and deep bakes now for at least two 0:17:24.440 --> 0:17:27.679 years and I'm kind of the chicken little of the 0:17:27.800 --> 0:17:30.960 kind of the psychology of technology world, and when this 0:17:31.080 --> 0:17:35.439 came across, it was just heartbreaking for me to see 0:17:35.480 --> 0:17:38.760 and to know the pain that the family, the mother specifically, 0:17:39.600 --> 0:17:40.320 is going through. 0:17:40.880 --> 0:17:44.159 So The New York Times wrote about this story. Fourteen 0:17:44.240 --> 0:17:46.560 year old boy, I guess he came up with a 0:17:46.600 --> 0:17:51.960 Game of Thrones inspired AI character, the website character dot Ai. 0:17:52.080 --> 0:17:55.879 Now the family is suing because they say that, you know, 0:17:55.920 --> 0:18:01.000 this AI chatbot kind of lured him in, and you know, 0:18:01.080 --> 0:18:02.919 was there Could this happen to anyone? I mean they 0:18:02.960 --> 0:18:05.600 said that this is the ninth grade student mild aspergers, 0:18:05.840 --> 0:18:09.359 but had no serious behavioral or mental health issues before. 0:18:10.320 --> 0:18:11.920 Do you think that this caused it? Or do you 0:18:11.960 --> 0:18:16.360 think that these AI you know programs are going to 0:18:16.400 --> 0:18:19.159 cause more situations like this in the future. 0:18:20.880 --> 0:18:23.360 I think that there's probably a multitude of these situations 0:18:23.400 --> 0:18:26.040 that have already happened that we just haven't seen hit 0:18:26.119 --> 0:18:31.480 the news. I think that Sewell's mom hit is particularly 0:18:31.720 --> 0:18:34.359 adept because she's an attorney herself, to bring this story 0:18:34.359 --> 0:18:37.000 to the forefront. But I've had multiple cases in my 0:18:37.040 --> 0:18:40.880 private practice already. One example is a college student who 0:18:41.119 --> 0:18:45.520 had a full right scholarship straight a student and literally 0:18:45.560 --> 0:18:49.000 went into the world of AI role play just because 0:18:49.000 --> 0:18:52.520 she was feeling lonely and wanted some support and didn't 0:18:52.600 --> 0:18:56.119 leave her dorm room and ended up losing everything, including 0:18:56.520 --> 0:19:00.480 her college career, over it. So it's happening every day, 0:19:00.720 --> 0:19:03.320 and I don't know how to get it out there faster, 0:19:04.200 --> 0:19:06.120 but I do think that some of the kids might 0:19:06.160 --> 0:19:09.879 be more vulnerable and more impulsive. But you know, developmentally, 0:19:10.040 --> 0:19:13.480 this is going to hit them much harder because this 0:19:13.680 --> 0:19:16.920 is where they are, and particularly in the teenage years, 0:19:16.960 --> 0:19:19.359 where they're trying to identify and figure out who they are, 0:19:19.520 --> 0:19:23.280 and you've got an AI companion that is telling them 0:19:23.680 --> 0:19:26.440 that they love them and there's unconditional support and there's 0:19:26.480 --> 0:19:28.120 nothing they could do wrong, and they want to spend the. 0:19:28.040 --> 0:19:29.040 Rest of their lives together. 0:19:29.560 --> 0:19:31.919 It's really hard to compete with in the real world. 0:19:32.400 --> 0:19:35.280 So it's going to get worse before it gets better, 0:19:35.760 --> 0:19:37.880 and we need to put the biggest minds and get 0:19:37.920 --> 0:19:40.680 the training in the schools as quick as possible. 0:19:41.160 --> 0:19:44.960 Yeah. I tested one of these AI chatbot systems and 0:19:45.040 --> 0:19:47.840 it's pretty wild because number one, I mean, we're not 0:19:47.880 --> 0:19:50.439 talking about you know chatchipt. We're talking about apps that 0:19:50.480 --> 0:19:54.360 are specifically created where you can make a character that 0:19:54.560 --> 0:19:56.800 kind of gets to know you. It talks to you 0:19:56.880 --> 0:19:58.720 like a friend. And by the way, this is twenty 0:19:58.720 --> 0:20:01.800 four to seven, always on, and if you have notifications on, 0:20:01.960 --> 0:20:04.320 it's going to text you out of the blue and say, hey, 0:20:04.320 --> 0:20:06.919 come talk to me, come join me, come hang, and 0:20:06.960 --> 0:20:10.200 you can basically talk to about anything. And I think 0:20:10.200 --> 0:20:14.520 adults have relationships with these ai but again, like you said, kids' 0:20:14.520 --> 0:20:17.320 brains are not fully developed, so I think adults are 0:20:17.320 --> 0:20:19.240 going to have problems with these things too, but kids 0:20:19.240 --> 0:20:23.399 are particularly at risk because of their brains. Have you 0:20:23.440 --> 0:20:25.800 tried one of these things, and what's your take on them? 0:20:25.800 --> 0:20:27.920 Are they evil or is it just we need to 0:20:28.040 --> 0:20:30.800 learn how to deal with this in our world? 0:20:32.200 --> 0:20:34.800 You know, they weren't created for evil. I'll say that, 0:20:34.880 --> 0:20:37.240 you know. Nothing in the tech industry I think was 0:20:37.320 --> 0:20:40.479 created with this nefarious role, like trying to get us 0:20:40.480 --> 0:20:44.040 all like into these dark places. But I think that 0:20:44.080 --> 0:20:49.600 it's interesting how human interaction influences and trains them. So 0:20:49.720 --> 0:20:51.800 when I look at some of these things that I 0:20:51.840 --> 0:20:55.320 have tried, one of the you know, I speak nationally 0:20:55.359 --> 0:20:57.640 on this and I do keynotes all the time. One 0:20:57.680 --> 0:21:00.920 of the apps that I put up was pocket Girl, 0:21:01.440 --> 0:21:05.679 and most adults are parents or educators don't know about it, 0:21:05.720 --> 0:21:08.840 but it literally is an It's an AI derivative with 0:21:08.960 --> 0:21:11.440 a video of a girl and you can talk to her, 0:21:12.000 --> 0:21:14.720 and you can if you look up the app, it'll 0:21:14.720 --> 0:21:17.400 tell you like it's better than having a real girlfriend. 0:21:17.480 --> 0:21:19.560 You have a girlfriend in your pocket at any time, 0:21:19.600 --> 0:21:21.560 and you can tell her what to do, and you 0:21:21.600 --> 0:21:26.080 can imagine the things that this this this girl will 0:21:26.119 --> 0:21:29.560 do for you. So it's you know, of course, like 0:21:29.600 --> 0:21:30.960 I could go in and say like I just want 0:21:30.960 --> 0:21:31.879 to go on a walk, or I want you to 0:21:31.920 --> 0:21:33.639 be my best friend, and I could be like very 0:21:33.720 --> 0:21:37.240 late late or whatever. But you know, you take adolescents 0:21:37.280 --> 0:21:39.760 where they're pushing boundaries and they're curious and all of 0:21:39.760 --> 0:21:44.160 those things, and it gets dark and it gets very 0:21:44.240 --> 0:21:47.200 challenging in terms of like the psychological risks very quickly 0:21:47.240 --> 0:21:47.640 on them. 0:21:48.080 --> 0:21:49.840 So what a parents do, I mean, do you do 0:21:49.880 --> 0:21:51.639 you look on your kid's phone to see if they 0:21:51.680 --> 0:21:54.080 have these now? I mean, and I'm sure you're up 0:21:54.080 --> 0:21:57.800 on this. With this new hidden app drawer on the iPhone, 0:21:57.880 --> 0:22:00.439 with the latest update. I mean, it's gonna be for 0:22:00.480 --> 0:22:03.600 parents that don't really even know that's there to find 0:22:03.640 --> 0:22:05.280 these apps on their kids phone. I mean, how do 0:22:05.280 --> 0:22:06.960 you even where do you start as a parent. 0:22:08.400 --> 0:22:11.480 You know, it's to me as this is what I 0:22:11.520 --> 0:22:14.680 address in my program. I'm like, we've got to give 0:22:14.720 --> 0:22:17.720 power to the kids, because to your point, like they're 0:22:17.760 --> 0:22:20.480 going into Congress, they're testifying they're doing all of these things. 0:22:20.480 --> 0:22:22.919 They're like, hey, look at we're getting parents' controls. And 0:22:22.960 --> 0:22:25.360 at the same time they're releasing things I can nap 0:22:25.440 --> 0:22:28.280 drawers that can give kids like more power to be 0:22:28.400 --> 0:22:31.399 secretive and like do things without the parents knowing. And 0:22:31.480 --> 0:22:34.720 so it truly in my estimation and what I've seen 0:22:34.840 --> 0:22:36.840 work is to talk to the kids about it and 0:22:36.880 --> 0:22:40.040 give them power. When we educate the kids and say hey, 0:22:40.560 --> 0:22:42.400 this is what the industry is doing, this is how 0:22:42.400 --> 0:22:44.840 they're using you, this is how you have now become 0:22:44.840 --> 0:22:47.920 a commodity, and let me show you some of those ways, 0:22:48.080 --> 0:22:51.239 it infuriates them. And then I remind them they are 0:22:51.320 --> 0:22:55.320 the largest technological cohort in history and if we can 0:22:55.520 --> 0:22:58.640 stop allowing big tech to silo them, they can come 0:22:58.680 --> 0:23:01.439 together and make true difference is where they truly have 0:23:01.600 --> 0:23:04.639 better control and they're not getting manipulated by these industries. 0:23:05.560 --> 0:23:08.000 Is there a warning sign for parents to kind of 0:23:08.080 --> 0:23:09.680 I mean, I know kids are on their phones, on 0:23:09.720 --> 0:23:12.480 their devices. You know they're doing I was just taking 0:23:12.520 --> 0:23:15.600 a tour of a high school yesterday and I mean 0:23:15.760 --> 0:23:18.320 half the kids were on their phones in class. Half 0:23:18.320 --> 0:23:20.840 the kids had an AirPod in one ear, which to 0:23:20.920 --> 0:23:24.120 me is totally unacceptable. But you know, it's the reality 0:23:24.160 --> 0:23:26.800 of what you know. These I call them kids, but 0:23:26.880 --> 0:23:29.520 like teenagers are growing up at a completely different time 0:23:29.560 --> 0:23:33.160 where it's always on, you're always connected, and by the way, 0:23:33.200 --> 0:23:35.960 if you're not in on it, all your other friends 0:23:35.960 --> 0:23:37.040 are and you're left out. 0:23:38.080 --> 0:23:38.399 Yeah. 0:23:38.720 --> 0:23:43.960 Yeah, I think that it's fundamentally different for parents. It's tough, right, 0:23:44.000 --> 0:23:47.840 So parents need to approach kids with empathy, understanding, and 0:23:47.880 --> 0:23:50.159 curiosity because I think that if we come in and 0:23:50.200 --> 0:23:52.120 we say like, hey, this is how we did it, 0:23:52.320 --> 0:23:54.840 you know, kids are like, we don't really care. And 0:23:54.880 --> 0:23:57.720 I'm happy to provide you a link for your listeners. 0:23:57.720 --> 0:24:00.800 But I wrote a book that they can downlok for 0:24:00.880 --> 0:24:03.919 free called Digital Distress, and it really is about the 0:24:03.960 --> 0:24:06.880 first generation, which is Gen z that has come through 0:24:07.000 --> 0:24:10.679 that is fully digital, and it helps parents understand it 0:24:10.760 --> 0:24:13.679 is a different community, it is a different world, and 0:24:13.880 --> 0:24:17.000 it kind of puts that gap together. It's the best 0:24:17.000 --> 0:24:18.679 I could do to try to kind of scale what 0:24:18.800 --> 0:24:22.240 I know and the knowledge that I have. But parents 0:24:22.280 --> 0:24:26.280 need to understand that kids have more control than we think, 0:24:26.359 --> 0:24:29.360 and they want to do good if given the opportunity, 0:24:29.480 --> 0:24:31.960 and so we just have to have that as a 0:24:32.680 --> 0:24:36.359 synergistic approach and not just come down on them as parents. 0:24:36.359 --> 0:24:40.199 Obviously guidelines and parents have to be parents, but we 0:24:40.359 --> 0:24:42.640 really truly have to get their voice in this if 0:24:42.640 --> 0:24:44.280 we're going to get systemic change. 0:24:44.840 --> 0:24:48.439 And finally, these AI companionship apps versus sort of the 0:24:48.520 --> 0:24:52.679 traditional social media apps. I mean, the AI apps make 0:24:52.760 --> 0:24:56.880 social media seem like a cake walk at this point, right. 0:24:56.960 --> 0:25:02.320 Well, the difference is is right, social media is very interactive, 0:25:02.440 --> 0:25:04.520 like we have the ability to put something out there, 0:25:04.520 --> 0:25:08.399 we're getting something back. AI appears that way, but like 0:25:08.440 --> 0:25:10.600 you have to think, it doesn't know right from wrong. 0:25:10.760 --> 0:25:15.879 AI is completely generative and it robs authentic relationships and 0:25:16.520 --> 0:25:19.520 true boundaries that we have in real life. So you 0:25:19.560 --> 0:25:22.920 can really be totally awful to an AI character and 0:25:22.920 --> 0:25:24.640 they're going to come back and still love you. You can 0:25:24.680 --> 0:25:27.280 be truly inappropriate with an AI character and they're going 0:25:27.320 --> 0:25:28.679 to come back and meet you. 0:25:28.760 --> 0:25:29.000 There. 0:25:29.400 --> 0:25:33.760 So the addictive and the emotional manipulation that AI provides 0:25:33.920 --> 0:25:36.800 is very, very different than even with social media, which 0:25:36.960 --> 0:25:38.920 I already think is like awful for kids. 0:25:39.320 --> 0:25:42.160 Yeah so do I. I think it's awful for adults 0:25:42.160 --> 0:25:45.359 too half the time. But here we are, all right, 0:25:45.600 --> 0:25:47.680 Doctor Lisa Stroman, you have a website that you want 0:25:47.760 --> 0:25:48.440 folks to visit. 0:25:49.400 --> 0:25:52.480 Sure if they want to go to Digital Citisenacademy dot org. 0:25:52.920 --> 0:25:55.240 There's resources on there, and like I said, I will 0:25:55.320 --> 0:25:57.920 follow up and send you a note with the free 0:25:57.920 --> 0:25:59.240 books for your listeners. 0:25:59.520 --> 0:26:01.439 All right, thanks so much for joining me today. And 0:26:01.480 --> 0:26:05.600 obviously our thoughts are with the family in Orlando, Florida. Uh, 0:26:05.760 --> 0:26:08.399 with this child, it just just sad, sad story. 0:26:09.000 --> 0:26:09.160 Uh. 0:26:09.240 --> 0:26:11.680 Eighty to eight rich one O one eight eight eight 0:26:11.920 --> 0:26:14.480 seven four to two four one zero one the website 0:26:14.480 --> 0:26:17.120 for the show rich on tech dot TV. I'll link 0:26:17.200 --> 0:26:20.720 up Lisa's website there as well. Uh. Coming up, I'm 0:26:20.720 --> 0:26:25.400 gonna tell you why big companies, Surprise Surprise, are fighting 0:26:25.440 --> 0:26:29.200 the FTC's new click to cancel rule. They don't want 0:26:29.200 --> 0:26:31.200 to make it easy for you to cancel your subscriptions. 0:26:31.359 --> 0:26:38.840 You're listening to Rich on tech. Let's see a couple 0:26:38.840 --> 0:26:43.080 of people emailed about the dash cams. Neil said, Uh, 0:26:43.359 --> 0:26:46.040 it's a dash cams can go in your rear window. 0:26:46.080 --> 0:26:49.879 If it's on your bumper, it's gonna end up getting destroyed. Huh, okay, 0:26:49.960 --> 0:26:52.199 I guess you. And then uh, Steve also said, my 0:26:52.280 --> 0:26:55.200 rear camera is on the back window, So I guess 0:26:55.200 --> 0:26:58.200 that must be a camera that doesn't have the integrated camera. 0:26:58.880 --> 0:27:00.280 I mean, I guess it's better than thing. 0:27:00.320 --> 0:27:00.480 Right. 0:27:00.520 --> 0:27:02.360 If it sees through your back window, you could see 0:27:02.359 --> 0:27:06.280 the person that kind of came up on you. Okay, 0:27:06.280 --> 0:27:10.720 thanks for those emails. Let's see FTC a couple weeks ago, 0:27:10.760 --> 0:27:12.879 I told you about this click to cancel rule that 0:27:12.920 --> 0:27:17.119 they approved. So this rule says that if you sign 0:27:17.200 --> 0:27:21.159 up for something, the cancelation process has to be just 0:27:21.200 --> 0:27:23.399 as easy. So if you're able to sign up for 0:27:23.560 --> 0:27:27.000 let's say a newspaper subscription online, you should be able 0:27:27.040 --> 0:27:30.280 to go online and cancel that newspaper subscription without jumping 0:27:30.320 --> 0:27:34.440 through a lot of hoops, without having to chat with 0:27:34.480 --> 0:27:39.120 someone without having to interact with an agent, not having 0:27:39.160 --> 0:27:42.439 to go online or phone. I mean, there's just so 0:27:42.440 --> 0:27:45.959 many different ways that they make you kind of cancel 0:27:46.040 --> 0:27:49.760 your subscription versus signing up. Signing up super easy, it's 0:27:49.800 --> 0:27:52.399 super simple. It's a couple of clicks, boom, you're done 0:27:52.800 --> 0:27:55.160 when you go to cancel. Not very easy. And of course, 0:27:55.160 --> 0:27:57.159 if you ever had a gym membership, you know all 0:27:57.160 --> 0:28:00.919 about this. It is nearly impossible. The last time I 0:28:00.920 --> 0:28:03.600 had to cancel a gym membership, I actually used an app. 0:28:03.680 --> 0:28:06.040 It was called true Bill back then. Now it's called 0:28:06.119 --> 0:28:09.240 Rocket Money, but I used it to cancel two memberships. 0:28:09.400 --> 0:28:12.080 One was my gym membership and one was my kid's gym, 0:28:12.119 --> 0:28:15.280 you know, like that those little kid gym things. And 0:28:15.320 --> 0:28:17.360 they both made it really tricky, like you gotta send 0:28:17.359 --> 0:28:19.920 a letter on a Tuesday. It's got to be notarized. 0:28:20.400 --> 0:28:22.320 You got to you know, put your signature in blood 0:28:22.800 --> 0:28:25.760 and then send it with a a I don't know, 0:28:25.800 --> 0:28:28.680 a non forever stamp. You know, it's very very tricky. 0:28:29.160 --> 0:28:30.960 And so I was like, you know what, let me 0:28:30.960 --> 0:28:32.760 see if this app can do this, and sure enough 0:28:32.800 --> 0:28:35.000 it did. It got both of them canceled very easily. 0:28:36.000 --> 0:28:39.040 So FTC's new rule is supposed to go into effect 0:28:39.080 --> 0:28:41.800 in one hundred and eighty days, and it says, yeah, 0:28:41.840 --> 0:28:44.400 if you can, you got to cancel. Make it easy. 0:28:44.800 --> 0:28:47.640 That's that's the bottom line. And when you think there's 0:28:47.800 --> 0:28:49.840 there's companies that don't do this anymore, there are many 0:28:49.840 --> 0:28:51.600 many companies that still do this. I'm gonna I'm not 0:28:51.600 --> 0:28:55.000 gonna mention them by name, but let's just say cable companies. 0:28:55.680 --> 0:29:00.120 There are some audio companies, there are some alarm company 0:29:01.200 --> 0:29:04.000 don't make it easy. Jim's obviously notorious for this. So 0:29:04.440 --> 0:29:08.440 why am I telling this because three industry groups that 0:29:08.520 --> 0:29:12.640 represent a lot of these companies are suing the FTC 0:29:13.320 --> 0:29:17.160 to stop this rule. Those companies are the NCTA, the 0:29:17.160 --> 0:29:21.520 Internet and Television Association, the Electronic Security Association, and the 0:29:21.560 --> 0:29:26.400 Interactive Advertising Bureau. These companies represent a lot of major 0:29:26.600 --> 0:29:30.000 cable companies, a lot of major entertainment companies, a lot 0:29:30.000 --> 0:29:33.240 of major alarm companies, a lot of major just companies 0:29:33.280 --> 0:29:36.720 that don't want you to cancel. I think that's horrible. 0:29:36.960 --> 0:29:40.560 And here's what I think. Why not just make your 0:29:40.800 --> 0:29:45.400 pricing transparent? Why not make your pricing good, And why 0:29:45.440 --> 0:29:47.440 are you trying to get me to stay when I'm leaving? 0:29:47.440 --> 0:29:49.920 Why don't you just have a service that's so great 0:29:50.680 --> 0:29:53.400 that I want to stay? Have you ever tried to 0:29:53.440 --> 0:29:57.040 cancel Netflix? It's so easy that you do it, and 0:29:57.080 --> 0:29:58.840 you're like, wait a second, I shouldn't have done that. 0:29:59.200 --> 0:30:02.720 They don't try to you in with like a better deal. Literally, 0:30:02.920 --> 0:30:06.240 anytime you get an email from Netflix that says the 0:30:06.240 --> 0:30:08.560 price is going up, it says, yeah, your price is 0:30:08.600 --> 0:30:10.560 going up on this day. If you don't like it, 0:30:10.680 --> 0:30:12.440 here's how to cancel, and they give you the link 0:30:12.480 --> 0:30:16.440 to cancel. That's how that is how confident they are 0:30:16.840 --> 0:30:20.120 that you like their service. And yeah, do people cancel 0:30:20.200 --> 0:30:23.200 Netflix all the time all the time. It's easy to cancel, 0:30:23.320 --> 0:30:26.280 it's easy to bring back. Now with Paramount Plus, it's 0:30:26.360 --> 0:30:28.520 easy to cancel. But every time I go to cancel 0:30:28.520 --> 0:30:32.080 Paramount Plus, which is like every other time I subscribe, 0:30:32.360 --> 0:30:34.160 they say, oh, we'll give you three months free, we'll 0:30:34.200 --> 0:30:38.080 give you another month free. So anyway, my point is 0:30:38.600 --> 0:30:41.120 FTC click to cancel is a good thing for us, 0:30:41.560 --> 0:30:43.800 not so good for companies. But hopefully they just give 0:30:43.920 --> 0:30:46.720 better pricing and easier ways of signing up and getting 0:30:46.760 --> 0:30:49.520 rid of it eighty eight rich one oh one eight 0:30:49.600 --> 0:30:52.360 eight eight seven four to two four one zero one. 0:30:52.480 --> 0:30:56.160 If you have Amazon Prime, there's a new fuel savings benefit. 0:30:57.200 --> 0:30:59.960 UH save ten cents per gallon at seven thousand BP 0:31:00.040 --> 0:31:05.040 D stations, Amaco and AMPM gas stations across the US. 0:31:05.600 --> 0:31:08.280 They expect you to save about seventy dollars a year 0:31:08.320 --> 0:31:11.480 for Prime members at drive a gas car. Electric vehicle 0:31:11.600 --> 0:31:15.560 charging savings is coming in twenty twenty five with something 0:31:15.600 --> 0:31:18.760 called BP Pulse. I look up online, though it does 0:31:18.800 --> 0:31:20.520 not seem like they have a lot on that BP 0:31:20.640 --> 0:31:23.920 Pulse network. Maybe that's changing because they still have another year. 0:31:24.440 --> 0:31:25.720 But if you want to sign up for this, go 0:31:25.760 --> 0:31:29.040 to Amazon dot com slash Fuel Savings. You have to 0:31:29.040 --> 0:31:33.400 download and create an account with this free Ernifi app, 0:31:34.160 --> 0:31:36.760 and then use the NiFi app to locate the stations 0:31:36.800 --> 0:31:38.680 and then you redeem this at the pump using your 0:31:38.720 --> 0:31:43.560 phone number or your linked payment. I also really really 0:31:43.600 --> 0:31:46.360 like an app called Upside, and I don't know if 0:31:46.360 --> 0:31:48.800 it's like as guaranteed you know, ten cents per gallon, 0:31:48.920 --> 0:31:51.400 but if you refer your friends, they do give you 0:31:51.440 --> 0:31:53.120 a decent amount off the gas. I think it's like 0:31:53.120 --> 0:31:55.880 fifteen cents, but you have to keep referring people. But 0:31:56.120 --> 0:31:58.880 upside dot com that's another one. I use that all 0:31:58.880 --> 0:32:01.120 the time, not obviously I have an electric car, but 0:32:02.000 --> 0:32:04.600 for my wife's gas, I use that and it's great. 0:32:04.680 --> 0:32:07.680 Saves us money every time. And then also for groceries. 0:32:08.440 --> 0:32:11.080 If you check out at the store with your linked 0:32:11.120 --> 0:32:13.560 credit card or debit card, they give you a certain 0:32:13.600 --> 0:32:18.360 amount of cash back, and it's pretty substantial. Actually, Charlene 0:32:18.360 --> 0:32:22.080 writes in from Hawaiian Gardens, that sounds nice. I have 0:32:22.080 --> 0:32:24.640 a Samsung Galaxy S twenty four phone. When I take photos, 0:32:24.680 --> 0:32:27.120 I move them into separate folders. If I take a 0:32:27.160 --> 0:32:29.080 screenshot or picture of a cat and I move it 0:32:29.120 --> 0:32:31.200 to a folder that same cat, it still puts the 0:32:31.200 --> 0:32:33.640 picture in that folder, but leaves it in the main folder. 0:32:34.320 --> 0:32:36.200 If you try to delete it from the recent folder, 0:32:36.200 --> 0:32:38.080 it delets from the cat folder. Why does it do that? 0:32:38.120 --> 0:32:41.080 And how can I fix the problem, Charlene, This is 0:32:41.080 --> 0:32:43.920 not a problem. This is how it is intended to be. 0:32:44.720 --> 0:32:48.160 So nobody really uses file folders anymore because we can 0:32:48.240 --> 0:32:52.080 search and slice and dice using keywords, and the keywords 0:32:52.120 --> 0:32:55.400 have gotten so good on these programs like Google Photos 0:32:55.600 --> 0:32:59.760 or Samsung's Gallery app or Apple Photos that they don't 0:32:59.800 --> 0:33:03.320 really move the photos into those folders anymore. They always 0:33:03.360 --> 0:33:06.920 remain in the main kind of let's say master folder, 0:33:07.400 --> 0:33:09.640 but it's just putting a link to that photo in 0:33:09.720 --> 0:33:12.959 the cat folder. So you're really just making an album 0:33:13.000 --> 0:33:16.680 that says, oh, these are all the cat pictures. But personally, Charlene, 0:33:16.680 --> 0:33:19.160 there's no real reason to do this unless you have 0:33:20.120 --> 0:33:22.720 a business use or a work use, or you're just 0:33:22.760 --> 0:33:25.920 making an album of like a vacation. Because you can 0:33:25.960 --> 0:33:29.320 always just search whatever you want at any time using keywords, 0:33:29.320 --> 0:33:31.520 So try it on your S twenty four Ultra or 0:33:31.520 --> 0:33:34.200 your S twenty four pol Plus. You can just search 0:33:34.240 --> 0:33:39.120 for a keyword, search mountain, search, cat search, rainbow search sunset, 0:33:39.320 --> 0:33:42.000 and search someone's name. You can name people in your photos. 0:33:42.040 --> 0:33:44.800 That is the best way to organize your photos, which 0:33:44.880 --> 0:33:47.719 to say is there is no reason to organize photos 0:33:47.760 --> 0:33:50.360 anymore unless you are making an album that you were 0:33:50.400 --> 0:33:52.560 sharing with someone, or you run a small business and 0:33:52.560 --> 0:33:54.320 you want to show everyone all the bathrooms that you've 0:33:54.320 --> 0:33:57.600 ever remodeled, something like that. But otherwise, next time you 0:33:57.640 --> 0:34:00.520 need a cat picture, just search cat eight of eight 0:34:00.640 --> 0:34:03.280 Rich one O one eight eight eight seven four to 0:34:03.320 --> 0:34:13.600 two four one zero one, ED in Fullerton, California. 0:34:13.800 --> 0:34:18.200 Ed, you're on with rich him calling about my Samsung 0:34:19.160 --> 0:34:25.360 Galaxy Flip four phone. It's I can I can receive 0:34:25.480 --> 0:34:29.120 calls and hear them, but they cannot hear me. It's garbled. 0:34:29.200 --> 0:34:30.560 The transmission is garbled. 0:34:30.640 --> 0:34:32.640 Staticky, are you on it right now? 0:34:33.000 --> 0:34:33.200 No? 0:34:33.640 --> 0:34:36.840 Okay, I was gonna say, you sound great right now? 0:34:37.719 --> 0:34:39.120 So how long has this been going on? 0:34:40.280 --> 0:34:43.839 This is, uh, three or four days now? 0:34:44.280 --> 0:34:46.000 Oh, three or four days, okay, So it's not it's 0:34:46.000 --> 0:34:47.879 not been a long time. It's just been a couple 0:34:47.880 --> 0:34:48.200 of days. 0:34:48.280 --> 0:34:51.080 Phone is just finished paying for it. It's two years old. 0:34:51.160 --> 0:34:53.200 Oh well that's when they break down. Ed, Come on, 0:34:53.239 --> 0:34:54.000 everyone knows that. 0:34:54.160 --> 0:34:57.799 Of course, it's got a couple other issues, but this 0:34:57.920 --> 0:35:00.560 is the the current one that makes an inoperative. 0:35:01.080 --> 0:35:03.320 So every single person you call, it's garbled. 0:35:03.840 --> 0:35:08.000 Yes, okay, half a dozen times with different people. 0:35:08.160 --> 0:35:14.200 Okay, So, and you've restarted the phone? I take it. No, okay. 0:35:14.560 --> 0:35:18.600 So first thing, okay, Well that's okay, you turned it 0:35:18.600 --> 0:35:19.440 off and turn it back on. 0:35:20.920 --> 0:35:23.600 No, I didn't restart got it? 0:35:23.680 --> 0:35:26.440 Okay? So what I would do is restart the phone 0:35:26.560 --> 0:35:29.920 and see if that helps. That may just you know, 0:35:30.280 --> 0:35:34.680 Samsung phones sometimes as software can get a little uh 0:35:35.000 --> 0:35:37.840 you know, little laggy, a little clogged up, and a 0:35:37.920 --> 0:35:42.720 nice reset will help. There's also some uh some optimization 0:35:43.160 --> 0:35:46.560 tasks inside the settings which I would look through, and 0:35:46.640 --> 0:35:50.279 there's a there's actually a just an optimized now, a 0:35:50.280 --> 0:35:53.520 big optimized now button. So if you go into Settings 0:35:53.560 --> 0:35:57.120 Device Care and it'll say optimized now, I would click 0:35:57.239 --> 0:35:59.360 that and it will go through and kind of detect 0:35:59.400 --> 0:36:03.680 anything that messing with your phone. If it's a software problem. 0:36:03.719 --> 0:36:05.760 This could be a physical problem or a hardware problem, 0:36:05.760 --> 0:36:07.640 but I doubt it because it's two years old and 0:36:07.640 --> 0:36:09.960 you've been using it. The other thing I would do 0:36:10.000 --> 0:36:12.439 is make sure all of the software is up to date. 0:36:12.920 --> 0:36:15.000 So have you've done all the major software updates for 0:36:15.080 --> 0:36:19.040 this phonematically does that in the middle of the night, okay, 0:36:19.080 --> 0:36:20.759 so make sure. I would just go through and just 0:36:20.880 --> 0:36:23.200 you know, make sure on Google Play all those are updated. 0:36:23.280 --> 0:36:26.239 Go through on the Samsung software Update and you know 0:36:26.239 --> 0:36:28.600 they have a main software update, just double check that 0:36:28.719 --> 0:36:31.919 to make sure those are up to date. I love 0:36:32.000 --> 0:36:34.239 software updates, so I'm always looking for those, but I 0:36:34.280 --> 0:36:35.239 know the average person is. 0:36:35.239 --> 0:36:39.439 A care another symptom. That's when I used to open 0:36:39.480 --> 0:36:42.680 it up, it would populate the home screen immediately. Now 0:36:42.719 --> 0:36:45.759 it's three or four seconds before that screen shows up. 0:36:46.320 --> 0:36:48.120 Okay, yeah, I mean it sounds like, you know, it's 0:36:48.160 --> 0:36:49.880 two years old, so you probably have a couple of 0:36:49.880 --> 0:36:51.839 apps on there and things like that over the years 0:36:51.880 --> 0:36:54.279 that have built up. So what I would also do, 0:36:54.320 --> 0:36:56.520 and I always recommend this, is go through your list 0:36:56.560 --> 0:36:59.279 of apps, uninstall any apps that you no longer need 0:36:59.440 --> 0:37:02.239 or want, because that will help the phone not to 0:37:02.320 --> 0:37:04.359 load so many things in the background when you're first 0:37:04.360 --> 0:37:06.520 loading the loading up this device. So I would do that. 0:37:06.560 --> 0:37:09.440 I've done that, okay, And then the other thing I 0:37:09.440 --> 0:37:12.160 would do is once you do all the other steps, 0:37:12.160 --> 0:37:14.800 So once you've done everything and you've gotten this phone, 0:37:14.800 --> 0:37:17.400 you know, you've done the software updates, you've done the 0:37:18.360 --> 0:37:20.800 you know, the the app cleaning, all that good stuff, 0:37:20.840 --> 0:37:26.000 you've done, the the maintenance and the device care, I 0:37:26.040 --> 0:37:29.879 would go through and there's a there's a feature where 0:37:29.880 --> 0:37:33.120 you can kind of reset your settings, and so if 0:37:33.160 --> 0:37:36.200 you type in if you go into your about phone 0:37:36.239 --> 0:37:39.160 at the bottom, it says reset, and there's actually a 0:37:39.280 --> 0:37:43.359 reset mobile network settings, and so you can reset your 0:37:43.360 --> 0:37:46.239 mobile network settings and it will be fine. It'll just 0:37:46.320 --> 0:37:48.839 kind of clear out your network and bring it back 0:37:48.880 --> 0:37:51.120 again once the phone restarts. But I would do that 0:37:51.280 --> 0:37:55.480 and maybe that will bring back the clear calls. The 0:37:55.520 --> 0:37:57.640 other thing, and this may be a small thing. You 0:37:57.719 --> 0:38:01.040 might just have some gunk, some lint that is stuck 0:38:01.120 --> 0:38:04.440 in the bottom of your phone. I would also maybe 0:38:04.440 --> 0:38:06.080 take a little bit of canned air and kind of 0:38:06.200 --> 0:38:10.200 gently just look in that area and maybe gently blow 0:38:10.239 --> 0:38:12.640 out that area as well. There's some microphones and things 0:38:12.719 --> 0:38:15.040 on the bottom of the phone, and sometimes even with 0:38:15.120 --> 0:38:18.759 Samsung phones, I've noticed the way you hold them, your 0:38:18.800 --> 0:38:22.000 finger could be on that microphone on the bottom, which 0:38:22.080 --> 0:38:24.480 really messes it up and people can't hear you if 0:38:24.480 --> 0:38:26.680 your finger happens to lay on that microphone on the 0:38:26.680 --> 0:38:28.680 bottom of the phone. Those are the things I would 0:38:28.760 --> 0:38:32.200 check out and ed hopefully that will fix your device, 0:38:32.640 --> 0:38:35.560 if not bring it into a maybe like a you 0:38:35.680 --> 0:38:38.400 break I Fix or even your carrier store if you 0:38:38.400 --> 0:38:41.120 have a main carrier, and you can hopefully get some 0:38:41.160 --> 0:38:44.279 help that way if it's maybe a hardware issue. Thanks 0:38:44.320 --> 0:38:46.960 for the call. Do appreciate it? Got an email from 0:38:47.200 --> 0:38:51.640 Whitney in Los Angeles. Whitney says, Hey, what do you 0:38:51.640 --> 0:38:53.680 think of the new promotion that Verizon is having a 0:38:53.719 --> 0:38:57.000 free iPhone sixteen in exchange for whatever phone you have? Now? 0:38:57.440 --> 0:38:59.400 Is there a catch? And if there isn't, why are 0:38:59.440 --> 0:39:01.640 they doing it? What are they gaining? You only have 0:39:01.680 --> 0:39:04.800 to pay the tax and one monthly bill. It doesn't 0:39:04.840 --> 0:39:06.879 increase either. Thank you love all the stuff you post 0:39:06.920 --> 0:39:10.319 and I listen to you on the radio, et cetera. Well, 0:39:10.320 --> 0:39:13.359 here is the catch, Whitney. The catch is yes, uh, 0:39:13.600 --> 0:39:15.799 you are on the hook for thirty six months for 0:39:15.840 --> 0:39:19.440 this free phone. So let's do a little bit of math. Okay. 0:39:19.520 --> 0:39:22.440 So number one, just looking at this the details of 0:39:22.480 --> 0:39:26.200 this promotion, you have to have the Ultimate Unlimited plan. 0:39:26.719 --> 0:39:30.200 Now this is for thirty six months. The Ultimate Unlimited 0:39:30.200 --> 0:39:33.399 plan is one hundred dollars a month times thirty six months, 0:39:33.440 --> 0:39:36.759 that's thirty six hundred dollars. Okay. Plus you're giving them 0:39:36.800 --> 0:39:38.759 your old phone. Let's just say your old phone is 0:39:38.800 --> 0:39:42.400 worth three hundred dollars, okay, So that's now thirty nine 0:39:42.560 --> 0:39:46.440 hundred dollars that this company has on your that you 0:39:46.480 --> 0:39:49.640 are giving them, and they're giving you a free phone, 0:39:49.719 --> 0:39:53.160 which costs Let's see, usually they're giving you like a 0:39:53.239 --> 0:39:55.800 eight hundred and twenty nine dollars, So nine eight hundred 0:39:55.800 --> 0:39:59.080 and twenty nine dollars. Okay, Now they're giving that over 0:39:59.200 --> 0:40:01.279 thirty six months, so you must stay a customer with 0:40:01.360 --> 0:40:04.359 them for thirty six months. If you leave, you're gonna 0:40:04.360 --> 0:40:06.799 have to pay the difference. Now, let's just say you 0:40:06.800 --> 0:40:09.480 are a customer of another company, and let's say you 0:40:09.520 --> 0:40:12.040 just got an unlimited plan very similar to the Verizon plan. 0:40:12.120 --> 0:40:14.600 Let's say you went to US Mobile. That's forty four 0:40:14.600 --> 0:40:16.759 dollars a month for their unlimited plan, which uses the 0:40:16.800 --> 0:40:20.080 Verizon network, and that's thirty six months. That's fifteen hundred 0:40:20.080 --> 0:40:24.200 and eighty four dollars over thirty six months. So if 0:40:24.200 --> 0:40:27.640 we subtract thirty six hundred, if we actually say thirty 0:40:27.719 --> 0:40:30.200 nine hundred, I know, keep with me with this math. 0:40:30.560 --> 0:40:33.200 So we said thirty nine hundred dollars to Verizon, you're 0:40:33.239 --> 0:40:36.520 paying fifteen hundred and eighty four dollars to US Mobile 0:40:36.920 --> 0:40:40.160 over that same time period. That would leave you with 0:40:40.200 --> 0:40:43.560 the balance of twenty three hundred and sixteen dollars on 0:40:43.680 --> 0:40:46.920 the table. Verizon's giving you a phone for eight hundred 0:40:46.920 --> 0:40:49.040 and twenty nine dollars. So what do they get out 0:40:49.080 --> 0:40:51.080 of the deal. They get you for a customer for 0:40:51.120 --> 0:40:54.040 three years, and they're making the difference between twenty three 0:40:54.520 --> 0:40:57.880 sixteen minus eight twenty nine, So they're also making an 0:40:57.920 --> 0:41:02.200 extra fifteen hundred dollars in the process for your free phone. So, yes, 0:41:02.760 --> 0:41:05.440 big companies do not do things out of the kindness 0:41:05.440 --> 0:41:08.759 of their heart for you. So my and here's my 0:41:08.840 --> 0:41:11.960 advice on this. If you're sticking with a Verizon or 0:41:12.000 --> 0:41:14.600 an AT and T or a T Mobile and you'll 0:41:14.640 --> 0:41:16.400 want to do the free phone plan, I'm not going 0:41:16.440 --> 0:41:18.920 to fault you for it. Just understand that they are 0:41:18.960 --> 0:41:21.000 not doing this out of the kindness of their heart. 0:41:21.239 --> 0:41:23.759 They're doing it because they make money on the deal 0:41:24.200 --> 0:41:27.920 and it's convenient for you. It's zero percent interest on 0:41:27.960 --> 0:41:29.719 the finance charges and all that stuff. But at the 0:41:29.800 --> 0:41:32.680 end of the day, they're actually making money on this 0:41:32.760 --> 0:41:36.040 deal fifteen hundred dollars to be exact, depending on the plan. Now, 0:41:36.040 --> 0:41:39.520 if you did a Mint Mobile plan, which is even 0:41:39.640 --> 0:41:41.960 cheaper thirty dollars a month for unlimited and by the way, 0:41:41.960 --> 0:41:45.719 there's other unlimited plans that are inexpensive as well. That's 0:41:45.760 --> 0:41:48.680 even more money that they are netting on this deal. 0:41:49.200 --> 0:41:52.480 So that's what's happening here with this deal. With these 0:41:52.520 --> 0:41:55.400 free deals, the carriers love them because it keeps you 0:41:55.480 --> 0:41:58.359 connected to them for three more years. And by the way, 0:41:58.920 --> 0:42:01.160 that plan isn't just a hundred dollars a month. There 0:42:01.160 --> 0:42:04.880 are also taxes. There are fees, you know, all the 0:42:04.920 --> 0:42:06.960 other add ons and things. You want to talk to 0:42:07.000 --> 0:42:09.360 a customer service representative, they may they may charge you 0:42:09.400 --> 0:42:13.359 for that. So again that is the catch. But if 0:42:13.360 --> 0:42:16.960 you're comfortable with understanding how these things work, I'm not 0:42:17.000 --> 0:42:19.440 going to fault you for doing that. It's it's just fine. 0:42:20.320 --> 0:42:23.080 Uh eighty eight rich one on one eight eight eight 0:42:23.200 --> 0:42:26.160 seven four to two four one zero one. The website 0:42:26.200 --> 0:42:29.239 for the show is rich on tech dot TV. A 0:42:29.280 --> 0:42:31.480 couple things you can do there. Number one, sign up 0:42:31.520 --> 0:42:33.799 for my newsletter. I've got a brand new newsletter on 0:42:33.920 --> 0:42:37.000 the front page right now, so click through there, put 0:42:37.000 --> 0:42:39.600 in your email address. The newsletter is free. You can 0:42:39.680 --> 0:42:43.000 join over thirty four how many people do we have 0:42:43.080 --> 0:42:46.040 on there? Over thirty four thousand people get that newsletter 0:42:46.040 --> 0:42:48.640 every week. So rest assured a lot of people are 0:42:48.640 --> 0:42:50.920 reading that and enjoying the tips and tricks that I 0:42:50.960 --> 0:42:54.360 share there. You can also hit the contact button up 0:42:54.400 --> 0:42:55.719 at the top if you want to get in touch 0:42:55.760 --> 0:42:57.880 with me, send an email to me, and if you 0:42:57.960 --> 0:43:00.359 hit the light bulb, that will give you you a 0:43:00.440 --> 0:43:02.960 link to the show notes. Everything I mentioned is in 0:43:03.000 --> 0:43:05.680 the show notes. All right, coming up, we've got a 0:43:05.680 --> 0:43:07.799 lot more. I'm gonna tell you about Amazon's new Wi 0:43:07.800 --> 0:43:11.040 Fi system for your backyard. Plus, we've got an in 0:43:11.280 --> 0:43:17.480 studio guest. The guy who invented the attachable lenses for 0:43:17.520 --> 0:43:20.239 the iPhone is here in person, and he's back with 0:43:20.320 --> 0:43:23.360 a new accessory to the AirPods. We will talk to 0:43:23.400 --> 0:43:26.439 Patrick O'Neil coming up right here on rich On Tech. 0:43:31.239 --> 0:43:36.399 Patrick in Colorado Springs. Let's see here is that line three? 0:43:36.440 --> 0:43:39.000 There we go, Patrick, You're on with rich Hi. 0:43:39.160 --> 0:43:41.919 Rich, thanks for taking my call from Mile High City. Here. 0:43:42.200 --> 0:43:45.320 I have a question for you about an Apple Nano Before, 0:43:45.360 --> 0:43:47.239 I want to compliment you on a Q story you 0:43:47.280 --> 0:43:49.399 told about your mom about two or three weeks ago. 0:43:50.000 --> 0:43:54.320 It showed that in addition to being in a wizard electronically, 0:43:54.360 --> 0:43:56.560 you have a nice human side and sometime you should 0:43:56.560 --> 0:43:59.760 repeat that. I thought it was lovely my nano. Question 0:43:59.880 --> 0:44:03.759 is what would you recommend to replace my nano If 0:44:03.760 --> 0:44:06.480 I don't want to use a refurbished nano? Thank you. 0:44:06.520 --> 0:44:08.359 I tried to Sony and I'm not happy with it. 0:44:08.400 --> 0:44:08.759 Thank you. 0:44:09.000 --> 0:44:12.799 Okay, you still want an iPod nano. So the website 0:44:12.800 --> 0:44:15.799 I'm gonna recommend it is going to be refurbished. But 0:44:15.960 --> 0:44:19.560 they they there's a lot of heart behind the refurbishment. 0:44:19.560 --> 0:44:22.319 I mean, obviously, getting a new iPod nano is going 0:44:22.400 --> 0:44:24.640 to require a trip to eBay, and you know, you 0:44:24.680 --> 0:44:26.560 never know what you're gonna get, and who knows how 0:44:26.600 --> 0:44:28.880 much you're gonna pay there. But there is a website 0:44:28.880 --> 0:44:31.840 that I think you're gonna like, Patrick called retro spect 0:44:32.480 --> 0:44:36.160 r E t R O s P e k T 0:44:36.560 --> 0:44:39.719 dot com. And where are they out of? I think 0:44:39.719 --> 0:44:43.640 they're out of like Minnesota or something. Let's see where 0:44:43.680 --> 0:44:46.520 are they about us? I don't know where they are, 0:44:46.560 --> 0:44:50.640 but they're somewhere and they take gadgets and they they 0:44:50.880 --> 0:44:54.279 put a lot of TLC into them and they I mean, 0:44:54.440 --> 0:44:56.439 the video on their website is amazing. I've been trying 0:44:56.440 --> 0:44:59.080 to arrange a trip out there. To like actually meet 0:44:59.120 --> 0:45:01.880 with these people because you'll be very impressed with what 0:45:01.920 --> 0:45:09.000 they do. So their categories are music, polaroid, photography, VHS, gaming, 0:45:09.520 --> 0:45:15.000 all the old consoles, timekeeping books, typewriters, and all kinds 0:45:15.040 --> 0:45:17.120 of stuff. So you go to this website and iPods 0:45:17.120 --> 0:45:20.160 are on there. So if we go, they have record players, turntables, 0:45:20.160 --> 0:45:22.960 but it's all old school stuff that they've taken and 0:45:23.000 --> 0:45:25.879 made new again. And the way I found out about 0:45:25.920 --> 0:45:28.480 them was actually I think they had like a collaboration 0:45:29.080 --> 0:45:32.040 with Urban Outfitters where they had a whole bunch of 0:45:32.080 --> 0:45:37.600 these devices that they redid and they kind of refurbished 0:45:37.640 --> 0:45:39.640 and they sold them there and of course they sold 0:45:39.640 --> 0:45:41.879 out very quickly. But if you look on here, you'll 0:45:41.880 --> 0:45:45.120 see the iPods. They've got pretty much every iPod, and 0:45:45.280 --> 0:45:49.440 the conditions are vintage, refurbished, are pretty much the condition 0:45:49.520 --> 0:45:52.600 they've got the iPods shuffle, they've got the fourth generation 0:45:52.800 --> 0:45:55.560 like original iPods, and they go through and make sure 0:45:55.600 --> 0:46:00.480 these things are perfectly back to spec like almost to 0:46:00.520 --> 0:46:03.000 when they were new, so they'll replace the batteries, the screen, 0:46:03.120 --> 0:46:05.960 get the scratches off of them. It's quite impressive. Now, 0:46:06.280 --> 0:46:10.200 I will tell you the prices probably match the TLC 0:46:10.239 --> 0:46:13.520 that these things get, so something like an iPod shuffle 0:46:13.600 --> 0:46:17.520 seventy nine dollars, iPod Mini first generation one seventy nine. 0:46:19.080 --> 0:46:21.960 All these things are not cheap. But that's probably your 0:46:22.000 --> 0:46:24.080 best bet is going to that website and check it out. 0:46:24.080 --> 0:46:27.600 It's retrospect dot com r E t r O s 0:46:27.680 --> 0:46:32.279 p e kt dot com. Really cool place. And now 0:46:32.280 --> 0:46:34.080 that I see this website, they've been bugging me to 0:46:34.080 --> 0:46:36.360 come out there and do a story. I'm like, you know, 0:46:36.360 --> 0:46:38.360 when am I gonna go to Minnesota to do a story? 0:46:38.400 --> 0:46:40.839 But I think wherever they are, I gotta go and 0:46:40.920 --> 0:46:42.520 do this because now I'm just seeing it. It's just 0:46:42.600 --> 0:46:45.760 super super cool stuff. Thanks for the call there, Patrick 0:46:45.800 --> 0:46:49.120 in Colorado Springs. Not sure what the story was. I 0:46:49.160 --> 0:46:50.880 told about my mom, but I tell a lot of stories. 0:46:50.920 --> 0:46:53.520 You know, I am a human that's just interested in technology, 0:46:53.560 --> 0:46:55.440 Like I'm not a robot. If you want that, go 0:46:55.520 --> 0:46:57.400 to chat ebt. You could give you answers to all 0:46:57.440 --> 0:47:00.200 this stuff. In fact, you know, Apple's trying to put 0:47:00.200 --> 0:47:04.200 me out of business because their new iOS eighteen software 0:47:05.000 --> 0:47:07.440 eighteen point one. You can ask it how to do 0:47:07.480 --> 0:47:09.919 almost anything on the iPhone and it will tell you 0:47:10.280 --> 0:47:12.319 so if you need help with like they basically put 0:47:12.320 --> 0:47:16.759 the entire user guide for the iPhone built into Siri now, 0:47:16.840 --> 0:47:19.719 so coming next week when that new software update comes out, 0:47:19.760 --> 0:47:22.000 you can ask it anything and it will tell you 0:47:22.040 --> 0:47:23.799 the step by step directions on how to do that. 0:47:23.960 --> 0:47:26.960 So kind of cool there eighty eight rich one on 0:47:26.960 --> 0:47:29.319 one eight eight eight seven four to two four one 0:47:29.400 --> 0:47:31.719 zero one. And I joke, there's always going to be 0:47:31.760 --> 0:47:34.240 a place for a human in every aspect of life. 0:47:34.520 --> 0:47:38.239 Believe me, I'm the number one early adopter of every 0:47:38.400 --> 0:47:42.839 technology you can imagine, and yet sometimes I find myself saying, 0:47:42.880 --> 0:47:46.680 I'd rather go to the human cashier versus the self 0:47:46.800 --> 0:47:49.680 checkout system because it's gonna be quicker and easier. And 0:47:49.680 --> 0:47:51.480 by the way, sometimes it's fun to talk to someone 0:47:51.560 --> 0:47:54.120 at the grocery store or whatever, but most of the 0:47:54.120 --> 0:47:55.920 time I am going self checkout if they have a 0:47:55.920 --> 0:47:59.680 good system. By the way, if you want fast internet 0:47:59.719 --> 0:48:03.800 in your backyard, Amazon, you know they own euro e Er. 0:48:04.160 --> 0:48:08.520 They've got their new outdoor Wi Fi system, so it's 0:48:08.560 --> 0:48:12.440 called the Outdoor seven by euro It's launching on November thirteenth. 0:48:12.520 --> 0:48:16.439 It's the company's first weather resistant Wi Fi Mesh system 0:48:16.600 --> 0:48:20.600 and it works with your existing euro system. It's not cheap, 0:48:20.600 --> 0:48:22.600 it's three hundred and fifty dollars, but this is going 0:48:22.640 --> 0:48:25.960 to extend your coverage up to fifteen thousand square feet outdoors. 0:48:26.320 --> 0:48:27.960 So not only is this going to be great for 0:48:28.000 --> 0:48:31.279 people that need Wi Fi outside at their home in 0:48:31.280 --> 0:48:33.960 their backyard. Let's say you've a nice pool setup or whatever, 0:48:34.600 --> 0:48:36.480 you have a shed in the back, or you want 0:48:36.520 --> 0:48:40.480 to just extend that network outside, but also business owners. 0:48:40.480 --> 0:48:42.360 So if you run a business, a small business, you 0:48:42.400 --> 0:48:44.360 have a cafe and you have a nice outdoor patio. 0:48:45.000 --> 0:48:47.400 People love their Wi Fi. They love that free Wi Fi, 0:48:47.560 --> 0:48:50.000 so this will do it. They tested it in all 0:48:50.080 --> 0:48:53.400 kinds of temperatures from negative forty to one hundred and 0:48:53.400 --> 0:48:56.000 thirty degrees fahrenheit, so you're going to be fine there. 0:48:56.200 --> 0:48:58.680 It's got Wi Fi seven speeds so up to two 0:48:58.719 --> 0:49:02.200 point one gigabits per second, works as a smart home hub, 0:49:02.239 --> 0:49:04.000 and it's got mounting hardware so you can put it 0:49:04.040 --> 0:49:07.360 on the wall. You can install it via power over Ethernet, 0:49:07.719 --> 0:49:11.080 or you can get the optional outdoor adapter if you 0:49:11.120 --> 0:49:13.520 want to just plug it into a standard outlet and 0:49:13.600 --> 0:49:16.839 you can connect multiple units. So let's say you own 0:49:16.880 --> 0:49:20.600 a winery out in the middle of you know, the nowhere. 0:49:20.719 --> 0:49:22.560 You can put three of these on your network on 0:49:22.640 --> 0:49:26.640 your yard and have Wi Fi everywhere. But you don't 0:49:26.680 --> 0:49:28.319 need Wi Fi at a winery. You want to be 0:49:28.320 --> 0:49:30.560 out in the middle of Sandy Nez without Wi Fi. 0:49:30.680 --> 0:49:32.919 That's why I like going there, because there's no Wi Fi. 0:49:33.920 --> 0:49:35.839 So anyway, I'll put the link on the website. Rich 0:49:35.880 --> 0:49:38.360 on tech dot TV in the show notes that is 0:49:38.440 --> 0:49:42.359 Eero Outdoor seven. All right, coming up, we've got a 0:49:42.480 --> 0:49:46.520 special guest in studio. Very exciting. This is only like 0:49:46.560 --> 0:49:49.600 the third time we've actually had someone come here to 0:49:49.760 --> 0:49:52.680 the studio to chat. Always happy when people do this. 0:49:52.760 --> 0:49:56.200 You've got Patrick O'Neil. He invented the original I don't 0:49:56.200 --> 0:49:57.960 know if you remember these things used to clip like 0:49:58.200 --> 0:50:01.319 a lens onto your iPhone. Well he's back with a 0:50:01.440 --> 0:50:05.160 new invention and it involves the air pods. So we're 0:50:05.160 --> 0:50:07.239 going to talk about that coming up. Patrick, you're ready 0:50:07.239 --> 0:50:08.640 for that. I don't even know if your mike's on 0:50:08.760 --> 0:50:12.480 just yet. Okay, well his mike's on yet, but but 0:50:12.719 --> 0:50:15.200 he's ready. Our MIC's are not ready. Okay, we're going 0:50:15.200 --> 0:50:17.040 to break eight to eight rich one O one eight 0:50:17.120 --> 0:50:20.040 eight eight seven four to two four to one zero one. 0:50:20.239 --> 0:50:20.399 Uh. 0:50:20.440 --> 0:50:22.760 We'll get back to the phone lines after our interview. 0:50:22.800 --> 0:50:26.279 But Patrick O'Neill coming up next right here on rich 0:50:26.360 --> 0:50:34.799 On Tech joining me in studio. Patrick O'Neill, Patrick invented, 0:50:35.280 --> 0:50:39.319 lifelong entrepreneur, but you probably know him best for his 0:50:39.600 --> 0:50:42.840 olo clip invention. These were those lenses that you would 0:50:42.880 --> 0:50:45.880 snap onto your iPhone back in the day before the 0:50:45.920 --> 0:50:48.799 iPhone had multiple lenses built in that would give you 0:50:48.840 --> 0:50:51.759 a close up or a wide angle lens. And now 0:50:51.760 --> 0:50:54.960 he's back with a new three D printed accessory for 0:50:55.000 --> 0:50:57.640 the AirPods. Patrick, Welcome into the studio. 0:50:57.760 --> 0:50:59.239 Thank you. Rich great to be here. 0:50:59.480 --> 0:51:01.680 So give me kind of a little bit of the 0:51:01.760 --> 0:51:04.200 history of the olaclip before we get to the new stuff. 0:51:05.400 --> 0:51:08.880 I mean, you're lifelong Apple fan, and what made you 0:51:08.920 --> 0:51:10.760 come up with the snap on lenses. 0:51:10.960 --> 0:51:13.800 Well, I've been an inventor my whole life. I've invented 0:51:13.800 --> 0:51:17.280 lots of different things. But when I had the original iPhone, 0:51:17.480 --> 0:51:21.279 and I've always been into photography. I've come from a 0:51:21.280 --> 0:51:24.799 family photographer, So when I got the iPhone iPhone four 0:51:24.880 --> 0:51:28.399 had a great camera, and I thought if we could 0:51:28.400 --> 0:51:30.799 only put interchangeable lenses on that, that would be amazing. And 0:51:30.800 --> 0:51:33.480 I came up with a really unique idea for how 0:51:33.480 --> 0:51:35.640 to mount it and have lenses on either side and 0:51:35.680 --> 0:51:37.839 be able to just flip it and go between. And 0:51:37.920 --> 0:51:40.640 we got loads of patents on that, and Apple was 0:51:40.640 --> 0:51:43.520 our first retail customer for that product, and Apple we 0:51:43.520 --> 0:51:45.520 were in every Apple store in the world for ten years. 0:51:45.560 --> 0:51:47.600 It was their fantastic company to work with. 0:51:47.880 --> 0:51:50.040 How did that feel to I mean, was that your 0:51:50.080 --> 0:51:53.359 first first item you invented or did you have other 0:51:53.360 --> 0:51:54.080 stuff before that? 0:51:54.160 --> 0:51:54.279 No. 0:51:54.320 --> 0:51:56.920 I'd invented other items, but nothing at that scale, and 0:51:57.000 --> 0:51:59.760 nothing that was sold in any big retail stores. 0:52:00.080 --> 0:52:00.920 So stuff that had. 0:52:00.760 --> 0:52:03.440 Been sold online or things like that, but that, No, 0:52:03.600 --> 0:52:05.840 that was in the Apple store when I was inventing 0:52:05.880 --> 0:52:08.359 the product. Was you know, that was the ultimate That 0:52:08.440 --> 0:52:10.880 was mount everest for where this product could be sold. 0:52:11.200 --> 0:52:13.319 And the fact that they came to us and they 0:52:14.960 --> 0:52:18.200 were our first customer for retail was just I mean, 0:52:18.480 --> 0:52:22.000 it makes my you know, my hair stand up just 0:52:22.040 --> 0:52:22.680 thinking about it. 0:52:22.760 --> 0:52:24.880 How many times did you walk into the Apple store 0:52:24.960 --> 0:52:26.879 just to see your product on the shelf. I think 0:52:27.000 --> 0:52:27.680 every location. 0:52:28.280 --> 0:52:29.799 Every time I was in a different city, I would 0:52:29.800 --> 0:52:31.560 go to the Apple store and see it. I've been 0:52:31.560 --> 0:52:34.040 to so many Apple stores all over the world. I 0:52:34.040 --> 0:52:36.560 remember going to the Apple store in Hong Kong and 0:52:37.160 --> 0:52:38.960 I mentioned to one of the guys who worked there 0:52:39.040 --> 0:52:40.759 that or one of the guys who worked there told 0:52:40.760 --> 0:52:42.920 another guy, oh, this is Patrick, he invented the old clip. 0:52:43.239 --> 0:52:45.680 And the guy could not speak for like ten minutes, 0:52:45.719 --> 0:52:48.840 and I'm like, I'm like, I'm just a normal person. 0:52:48.960 --> 0:52:50.960 I just happened to invent things because. 0:52:50.719 --> 0:52:53.160 The guy probably sold so many of them over the years. 0:52:53.320 --> 0:52:55.240 By the way, I heard of a really cool app 0:52:55.280 --> 0:52:56.879 for the Apple Store. And if you know this app, 0:52:56.960 --> 0:53:00.200 it's called Facades. Have you heard of this? No kind 0:53:00.200 --> 0:53:03.600 of a It lists every single Apple store in the world, 0:53:03.920 --> 0:53:05.879 and then you can check into each one of them 0:53:06.320 --> 0:53:09.440 and keep a history of all your Apple store visits. 0:53:09.440 --> 0:53:12.360 So the app is Facades fac a d S. I 0:53:12.400 --> 0:53:15.080 will link it up on the website rich on tech 0:53:15.120 --> 0:53:17.920 dot TV because I've been I haven't been to as 0:53:17.960 --> 0:53:20.280 many as you have, I'm sure, but like I remember 0:53:20.320 --> 0:53:21.719 going into the one in Italy and it was just 0:53:21.760 --> 0:53:24.600 so each one is just so unique and different, and 0:53:24.680 --> 0:53:27.520 you know, only Apple can have over five hundred incredible 0:53:27.560 --> 0:53:31.719 stores with the architecture and things that they have, you 0:53:31.760 --> 0:53:35.840 know like that. So Okay, you did oloclip and that 0:53:36.000 --> 0:53:39.560 was very successful. Now you're onto something. Well, I mean, 0:53:39.719 --> 0:53:42.080 we know what happened. Apple ended up building those lenses 0:53:42.120 --> 0:53:44.040 into the phone. Where you devastated or had you had 0:53:44.080 --> 0:53:46.760 that much success by that time where you're like, okay, 0:53:46.840 --> 0:53:48.360 I can accept this at this point. 0:53:49.000 --> 0:53:51.520 No, I wasn't devastated at all. I mean, some people 0:53:51.800 --> 0:53:55.160 that create products and software for Apple, they get upset 0:53:55.160 --> 0:53:56.800 when Apple adds a feature that might be part of 0:53:56.840 --> 0:54:00.440 their product or their app called sherlocking. Yeah, and I 0:54:00.600 --> 0:54:02.520 don't see it that way at all. In fact, I 0:54:02.920 --> 0:54:04.920 don't even know. I don't even get that because our 0:54:05.480 --> 0:54:09.160 job is people that develop products, is to take what 0:54:09.320 --> 0:54:13.799 the manufacturer gives us and add something to it. And 0:54:13.840 --> 0:54:16.279 the manufacturer needs to push the base product along and 0:54:16.360 --> 0:54:19.000 keep making it better to make the users want to 0:54:19.000 --> 0:54:21.719 buy the product so that we can invent something new 0:54:21.880 --> 0:54:24.520 to add to it. And if if the manufacturer just 0:54:24.520 --> 0:54:26.440 sits still and goes well, I can't put any lenses 0:54:26.480 --> 0:54:28.960 on this camera because Patrick has a fish eye and 0:54:29.000 --> 0:54:31.400 a wide angle and a macro, so we can't do that. 0:54:31.400 --> 0:54:33.640 That's his Yeah, you know, I mean that's ridiculous to 0:54:33.719 --> 0:54:37.920 expect that, and it's it's not healthy for the ecosystem 0:54:38.120 --> 0:54:40.319 to look at it that way. And I think we've 0:54:40.600 --> 0:54:43.640 got responsibility, is people that develop and invent products, to 0:54:43.719 --> 0:54:45.800 just keep pushing. We can't sit back on our laurels. 0:54:45.840 --> 0:54:49.560 And I think I think Apple has given inventors an 0:54:49.640 --> 0:54:53.680 amazing place to start with all of the ways you 0:54:53.719 --> 0:54:56.960 can connect to the iPhone, you know, mag safe, and 0:54:57.040 --> 0:54:59.320 I mean, I would say the iPhone part of the 0:54:59.360 --> 0:55:02.520 appeal is how many accessories are available for it. You know, 0:55:02.560 --> 0:55:05.080 you look at like the Samsung and the Pixels of 0:55:05.120 --> 0:55:08.520 the world. It's like there's just not as many accessories. 0:55:08.680 --> 0:55:10.920 And it's just because those phones change so much and 0:55:10.920 --> 0:55:13.560 they have, you know, maybe the customer base isn't there 0:55:13.600 --> 0:55:17.120 as much anyway. So let's talk about the new product. 0:55:17.160 --> 0:55:18.960 What is the new product called and what are you 0:55:19.000 --> 0:55:20.040 doing unique this time? 0:55:20.480 --> 0:55:23.760 This is the Jura anchor for air pods, and it 0:55:23.760 --> 0:55:27.000 allows you to attach your air pods. It has a 0:55:27.040 --> 0:55:30.120 caribiner that plugs into the port, whether it be Lightning 0:55:30.239 --> 0:55:33.239 or USBC. Now, the USBC is brand new that we've 0:55:33.239 --> 0:55:36.160 just come out with, and it's a titanium carabiner that 0:55:36.239 --> 0:55:39.000 looks really amazing. It's a single piece design so that 0:55:39.320 --> 0:55:41.759 the properties of the titanium are flexible, so it lets 0:55:41.840 --> 0:55:45.520 us make the spring and the whole structure of the 0:55:45.560 --> 0:55:49.680 caribiner in one piece. And then the part on top 0:55:49.920 --> 0:55:53.160 the connects, the connector to the air pods is three 0:55:53.239 --> 0:55:55.880 D printed, so that the one you're holding is the 0:55:55.920 --> 0:55:59.279 black carbon fiber that looks really cool. That's the most 0:55:59.320 --> 0:56:01.080 popular one. And then we have orange and we also 0:56:01.080 --> 0:56:01.799 have lunar gray. 0:56:02.000 --> 0:56:04.319 So imagine you know, you throw your air pods in 0:56:04.360 --> 0:56:06.480 your bag, you can never find them when you eat them. 0:56:06.800 --> 0:56:08.600 This is a way where you can actually clip it 0:56:08.640 --> 0:56:11.960 to something and find them every time. What if people 0:56:11.960 --> 0:56:14.440 clip these two typically their backpack. 0:56:14.080 --> 0:56:17.640 Or backpack or their purse or I'd like, personally, I'd 0:56:17.640 --> 0:56:19.799 like to clip it to my belt loop on my 0:56:19.920 --> 0:56:22.000 pants so it's hanging just in front of my front 0:56:22.000 --> 0:56:25.160 pocket and then I can single handedly open it up 0:56:25.160 --> 0:56:26.920 with one hand, get an AirPod out, put it in 0:56:27.560 --> 0:56:29.480 and it's just right there and it's not taking room 0:56:29.520 --> 0:56:31.120 in my pocket, and I don't have to fish around 0:56:31.400 --> 0:56:32.839 at the bottom of my pocket to get it out 0:56:32.880 --> 0:56:34.799 when I need it, I can just quickly get it 0:56:34.840 --> 0:56:38.000 and it's it's just there. And so it just makes 0:56:38.000 --> 0:56:41.560 it so much easier to you know, have air pods 0:56:41.640 --> 0:56:43.120 to usually accessible. 0:56:42.800 --> 0:56:44.399 Because if they're in your bag or they're in your 0:56:44.480 --> 0:56:47.000 you know, purse or whatever you're gonna you know, the 0:56:47.080 --> 0:56:49.080 time it takes you to find them. You may not 0:56:49.160 --> 0:56:50.719 use them for that phone call, you may not use 0:56:50.760 --> 0:56:52.680 them for the music whatever you're going to do. But 0:56:52.719 --> 0:56:55.640 this will make you find them quicker. How tough was 0:56:55.680 --> 0:56:57.800 it to get this to be secure? 0:56:58.320 --> 0:57:01.319 It was very, very tough spent. I mean we spent 0:57:01.400 --> 0:57:05.839 so much engineering time and effort on perfecting this and 0:57:06.320 --> 0:57:10.280 it Yeah, I mean we had we had to create 0:57:10.560 --> 0:57:13.359 our own connectors. We have to create everything. I mean, 0:57:13.360 --> 0:57:15.759 there's so many things engineered in that and such to 0:57:15.800 --> 0:57:18.800 such a fine tolerance. I mean, the products that I 0:57:18.880 --> 0:57:21.720 typically invent look very simple, and that's a compliment. 0:57:22.880 --> 0:57:24.560 This looks like a very simple thing. 0:57:24.920 --> 0:57:28.320 There's a lot of technology, engineering and tolerance involved in 0:57:28.320 --> 0:57:30.880 that work. Yeah, we we deal in hundreds of a 0:57:30.880 --> 0:57:37.240 millimeter wow, in designing, producing, and also making sure that 0:57:37.240 --> 0:57:39.480 the product that goes out the door meets all those standards. 0:57:39.600 --> 0:57:41.440 The first thing a lot of people think when they 0:57:41.480 --> 0:57:45.240 see this product is they laugh and they go, nah, 0:57:45.360 --> 0:57:47.640 my AirPods are going to fall off. I'm gonna lose 0:57:47.680 --> 0:57:51.360 my air pods. They convince themselves of that. So, I mean, 0:57:51.440 --> 0:57:56.160 I've got a little demo here I brought. I brought a. 0:57:54.960 --> 0:57:59.880 Little uh wow, I've got a little uh. We're clipping 0:57:59.880 --> 0:58:02.120 the onto a pair of weights. 0:58:02.160 --> 0:58:05.240 It looks like, yeah, these are well, these are half pound. 0:58:05.000 --> 0:58:08.000 Each half pound weights, Okay, and we're clipping it and 0:58:08.000 --> 0:58:10.760 we're pulling it and so it's staying attached to the 0:58:10.800 --> 0:58:15.360 AirPods even when it's hanging with the weights. And I'll 0:58:15.360 --> 0:58:16.840 take a picture of this so you can see it 0:58:16.840 --> 0:58:19.520 and I'll post it on the notes. But yeah, so 0:58:19.640 --> 0:58:22.480 it's staying in there. That's impressive. How much do these 0:58:22.480 --> 0:58:23.320 things cost? 0:58:23.600 --> 0:58:27.680 These are twenty dollars for the zinc carabiner and they're 0:58:27.880 --> 0:58:29.960 twenty five for the titanium. 0:58:30.080 --> 0:58:32.720 Now, the unique thing you're doing is you're making them 0:58:32.720 --> 0:58:35.760 three D printed. Explain that aspect of it, well. 0:58:35.760 --> 0:58:39.240 I mean tooling for injection molding, which is what we 0:58:39.280 --> 0:58:42.440 did with the original one, which is the lightning connector 0:58:43.000 --> 0:58:45.520 is very expensive. In fact, we did that. We launched 0:58:45.520 --> 0:58:50.000 that product on Kickstarter just before the original AirPod Pro launched, 0:58:50.800 --> 0:58:53.840 and when the air Pod Pro launched, the Kickstarter was 0:58:53.840 --> 0:58:57.600 over when it launched. But when we got the product, 0:58:57.640 --> 0:59:01.040 we we figured out that it wouldn't attach to their 0:59:01.040 --> 0:59:03.600 pots pro securely, so we had to redesign the tooling. 0:59:05.040 --> 0:59:07.560 The case was slightly slightly was like even though it's 0:59:07.640 --> 0:59:09.160 less than a millimeter, even though it was the same, 0:59:09.200 --> 0:59:11.840 we redesigned the tooling right and it was that was 0:59:11.880 --> 0:59:14.680 over ten thousand dollars costs and that's and all you 0:59:14.680 --> 0:59:15.600 can make is that one thing. 0:59:15.720 --> 0:59:17.960 So with three D printing, we can change the product 0:59:18.040 --> 0:59:20.600 as we go. The product's a digital living product. Now 0:59:20.720 --> 0:59:24.360 we get version numbers to each each design, just like 0:59:24.440 --> 0:59:25.200 you do with software. 0:59:25.600 --> 0:59:29.520 Wow, that's amazing. And what's the name though, it's still 0:59:29.560 --> 0:59:31.320 the Jura anchor, but this is what's what does that 0:59:31.400 --> 0:59:31.840 name mean? 0:59:32.120 --> 0:59:32.240 Oh? 0:59:32.360 --> 0:59:33.280 Jura jurors A. 0:59:34.600 --> 0:59:36.440 It's an island off the coast of Scotland, the west 0:59:36.480 --> 0:59:39.479 coast of Scotland. And we went on a trip there 0:59:39.520 --> 0:59:42.560 in twenty eighteen with the whole family and we loved it. 0:59:42.560 --> 0:59:44.320 And my father in law would talk about the paps 0:59:44.360 --> 0:59:46.760 of Jura because he was in the Submarine Force in 0:59:46.800 --> 0:59:48.960 the Royal Navy. And then when you would come out 0:59:48.960 --> 0:59:52.040 of fast Lane Submarine Base in Scotland, you would go 0:59:52.080 --> 0:59:55.400 past the paps of Dura before you submerge, and he 0:59:55.520 --> 0:59:57.280 was the navigator, so he'd be up on the tower 0:59:57.760 --> 0:59:58.400 and see them. 0:59:58.520 --> 1:00:01.560 So and now you attached the Jura to your air 1:00:01.640 --> 1:00:05.040 pods and enjoy. So I'll post the image so you 1:00:05.040 --> 1:00:07.200 can see what they look like on my Instagram at 1:00:07.280 --> 1:00:10.720 rich On Tech check my stories. But I really really 1:00:10.800 --> 1:00:15.320 such a simple design, such a simple thing. Now we're again, okay, 1:00:15.320 --> 1:00:18.720 So Apple added this little lanyard item an he plans 1:00:18.760 --> 1:00:19.760 to take advantage of that. 1:00:20.000 --> 1:00:22.800 We did take advantage of that. Rich When the AirPods 1:00:22.840 --> 1:00:26.720 Probe too came out a year ago with USBC, I thought, well, 1:00:26.840 --> 1:00:30.600 lanyard attachments there will include the lanyard in every box 1:00:31.040 --> 1:00:33.600 and job done. Don't need to tool up for USBC. 1:00:33.760 --> 1:00:37.400 We're done. We got so many complaints from our customers. 1:00:37.640 --> 1:00:40.920 We got so many returns on Amazon. People were not happy. 1:00:40.960 --> 1:00:43.760 People love the attachment to the connector because it puts 1:00:43.800 --> 1:00:47.360 it in right orientation, and also it doesn't flop around 1:00:47.360 --> 1:00:49.440 as much when you're wearing it that way. Yeah, because 1:00:49.440 --> 1:00:52.240 it's more secure. It's more of stable platform than having 1:00:52.280 --> 1:00:56.520 that lanyard whip around, so it's a better experience. Incredible, 1:00:56.520 --> 1:00:59.360 we tried it. Did you ever get to meet Steve Jobs? 1:00:59.440 --> 1:00:59.760 I didn't. 1:00:59.800 --> 1:01:01.680 I'm very sad about that, but I've met a lot 1:01:01.720 --> 1:01:05.600 of other famous people like Tim Cook has one of these, 1:01:05.680 --> 1:01:09.040 and a lot of amazing people. I've met so many 1:01:09.080 --> 1:01:12.040 people at Apple, and they're an incredible company to work with. 1:01:12.920 --> 1:01:14.400 I've loved every minute of work. 1:01:14.520 --> 1:01:16.560 And you probably can't talk about ninety percent of what 1:01:16.760 --> 1:01:18.920 they know ninety nine percent. They're very secretive company. 1:01:19.120 --> 1:01:21.240 Well no, they've taught me. 1:01:21.280 --> 1:01:23.520 Well, all right, what is the website to go to? 1:01:23.840 --> 1:01:27.360 It's go Dura with a j dot com. 1:01:27.440 --> 1:01:29.520 Okay, and you've got a special deal we do. 1:01:29.560 --> 1:01:32.000 We've got a special deal for rich on Tech listeners 1:01:32.760 --> 1:01:36.480 which is fifteen percent off, and also we're going to 1:01:36.560 --> 1:01:40.040 also include anyone who uses the rich on Tech discount code. 1:01:40.080 --> 1:01:42.960 We're also going to include the Lightning connector in the 1:01:43.000 --> 1:01:45.640 box as well as the USBC, So this means it 1:01:45.640 --> 1:01:48.800 will work with every version of AirPods ever made by Apple. 1:01:49.040 --> 1:01:51.840 So if you're thinking about getting a gift for a 1:01:51.880 --> 1:01:55.080 friend or a grandkid or whoever, you can rest a 1:01:55.160 --> 1:01:57.360 shirt if you buy this, it will work with their 1:01:57.360 --> 1:01:59.080 AirPods no matter which version they have. 1:01:59.320 --> 1:02:04.440 Amazing Go Jura Juara dot com. Rich on Tech. Fifteen 1:02:04.600 --> 1:02:07.360 is the code to save fifteen percent. Patrick O'Neil, thanks 1:02:07.360 --> 1:02:08.880 so much for joining me here in studio. 1:02:09.560 --> 1:02:11.240 Well, thank you for having me Rich. It's been fun. 1:02:11.720 --> 1:02:13.880 We'll be right back rich on Tech dot TV. I'll 1:02:13.920 --> 1:02:16.080 put all the information and check the Instagram stories. I'll 1:02:16.080 --> 1:02:24.920 put it there too at rich on Tech. Brian in Westport, Washington, 1:02:25.000 --> 1:02:30.080 Welcome to the show. Good afternoon, Rich, Hi, good afternoon. 1:02:31.760 --> 1:02:36.640 I've been corresponding with my state health plan, but somewhere 1:02:36.640 --> 1:02:40.320 along the way somehow scammers got wind of it and 1:02:40.360 --> 1:02:44.080 started trying to scam me out of personal information cool 1:02:44.680 --> 1:02:48.000 primarily by voice phoning. By facts is how I've been 1:02:48.080 --> 1:02:49.200 letting them know things. 1:02:49.560 --> 1:02:51.840 Facts you saw, Facts would. 1:02:51.640 --> 1:02:54.600 Know about the facts number and all that I don't know. 1:02:55.240 --> 1:02:57.200 So I'm wondering the tech guy would be able to 1:02:57.240 --> 1:03:00.360 tell me what they're probably doing and why, what they 1:03:00.360 --> 1:03:02.160 helped to get out of it. All there is personal 1:03:02.240 --> 1:03:06.000 information about myself and my family. I have no idea 1:03:06.080 --> 1:03:08.200 what they else they would get out of it. What 1:03:08.240 --> 1:03:08.840 do you think? 1:03:08.920 --> 1:03:11.080 Well, the fax machine's an easy one because there are 1:03:11.120 --> 1:03:13.280 no more fax machines. So if you have the one 1:03:13.400 --> 1:03:15.800 last number, they probably just looked that up online and 1:03:16.160 --> 1:03:20.680 found that. But all joking aside the uh here, I'll 1:03:20.680 --> 1:03:25.120 tell you how this typically happens. And typically they have 1:03:25.240 --> 1:03:28.480 hacked your email. Are you sure your email is secure? 1:03:30.480 --> 1:03:33.280 Oh? I go to a local faccinge place like a 1:03:33.400 --> 1:03:36.280 UPS store something like that in facts and numbers, So 1:03:36.360 --> 1:03:39.200 you think that that could be an UPS store might 1:03:39.400 --> 1:03:40.520 get hacked or something. 1:03:41.200 --> 1:03:43.280 It could be if you're using a public computer or 1:03:43.320 --> 1:03:47.440 a public facts I mean the information definitely, Yeah, and 1:03:47.480 --> 1:03:49.640 how much I mean we talked? So okay, So let 1:03:49.640 --> 1:03:52.560 me get this straight. Your corresponding with this company, and 1:03:52.800 --> 1:03:55.040 all of a sudden you've started to get emails and 1:03:55.120 --> 1:03:59.120 phone calls and faxes related to what you talk to 1:03:59.160 --> 1:04:01.600 this company about that was personal and private that no 1:04:01.640 --> 1:04:04.439 one else would have known. I guess that answers it all. 1:04:05.080 --> 1:04:05.280 Well. 1:04:05.280 --> 1:04:08.040 Look, I mean, so there is a known scam where 1:04:08.080 --> 1:04:10.959 actually when people are buying a house or doing things 1:04:11.000 --> 1:04:14.680 like these large transactions where this kind of man in 1:04:14.720 --> 1:04:17.920 the middle type scam where they will find this information, 1:04:18.040 --> 1:04:20.400 the email will be hacked and they will they will 1:04:20.440 --> 1:04:23.200 take that information and use it against you. So they'll 1:04:23.200 --> 1:04:25.000 know that you are selling a house, they know that 1:04:25.000 --> 1:04:28.200 you're doing a large transaction, and they will insert themselves 1:04:28.240 --> 1:04:30.680 in between you and the actual person and say, hey, 1:04:31.520 --> 1:04:33.640 here's where you need to transfer your money. We're all 1:04:33.680 --> 1:04:35.800 ready to go, and they'll give you fake account numbers. 1:04:35.840 --> 1:04:38.960 And this is pretty well documented and typically how it 1:04:39.000 --> 1:04:43.040 happens is one aspect of that, you know, email chain 1:04:43.200 --> 1:04:46.160 or phone chain is hacked in some way, could be 1:04:46.200 --> 1:04:49.680 your computer could be monitoring software. But that's generally how 1:04:49.680 --> 1:04:53.360 it happens. I think that in this case, with the 1:04:53.400 --> 1:04:55.760 public use of you know, with the use of sort 1:04:55.800 --> 1:05:02.480 of public machines, public facts, that's probably where this leak occurred. 1:05:02.880 --> 1:05:05.720 Maybe someone found something on the fax machine, maybe the 1:05:05.720 --> 1:05:07.680 person that used it after you, they were still print 1:05:07.720 --> 1:05:10.640 out or something like that. So i'd be always be 1:05:10.880 --> 1:05:14.840 very very careful when you're using public facilities when emailing 1:05:15.000 --> 1:05:18.720 or faxing or any of that sort of exchange of information. 1:05:19.840 --> 1:05:22.520 In fact, I talked about my newsletter last weekend. How 1:05:23.280 --> 1:05:27.880 when I interviewed the head of security for Google a 1:05:27.920 --> 1:05:30.200 couple of years ago, she said the one thing to 1:05:30.360 --> 1:05:33.880 never ever do is to use a computer in a 1:05:33.920 --> 1:05:37.600 hotel lobby. She said, they're so riddled with spyware and 1:05:37.720 --> 1:05:41.040 scams and things like that people install malware on them 1:05:41.280 --> 1:05:42.920 that she would never touch them. Now. I do think 1:05:42.960 --> 1:05:45.120 that in a lot of these cases, if you go 1:05:45.160 --> 1:05:48.240 to like a reputable store like a FedEx, Kinko something 1:05:48.320 --> 1:05:50.800 like that, or like a main hotel chain, a lot 1:05:50.840 --> 1:05:53.240 of them have gotten hip to this aspect of things, 1:05:53.600 --> 1:05:56.280 and they now add software to their computer systems that 1:05:56.400 --> 1:06:00.400 automatically formats that computer like in between us, so that 1:06:00.520 --> 1:06:03.960 nothing can get taken in between the people logging in, 1:06:04.040 --> 1:06:06.080 you know, if it's on the web browser or whatever. 1:06:06.400 --> 1:06:09.560 But in general, if you're using like a third party 1:06:09.680 --> 1:06:12.240 system or you know, a random place, they may not 1:06:12.360 --> 1:06:15.040 have that software in place, and someone, let's say you 1:06:15.080 --> 1:06:17.320 log into your email account, you forget to log out. 1:06:17.720 --> 1:06:21.160 I've gone to public computers where literally people's email accounts 1:06:21.200 --> 1:06:23.439 are logged in, So you do have to be very 1:06:23.480 --> 1:06:28.080 careful whenever you're using a public system anywhere people go 1:06:28.080 --> 1:06:29.920 to the Apple Store and they just log into their 1:06:29.960 --> 1:06:32.440 email those on those computers, So you have to be 1:06:32.520 --> 1:06:34.400 very careful when you're doing that. Brian. I think it's 1:06:34.480 --> 1:06:37.800 unfortunate this happened, but I think at the end of 1:06:37.840 --> 1:06:40.640 the day, you've got to practice that the safe sort 1:06:40.640 --> 1:06:44.480 of security cybersecurity practices for this not to happen to you. 1:06:45.600 --> 1:06:48.280 And when it comes to kind of figuring this stuff out, 1:06:48.720 --> 1:06:51.120 just be very careful. Know who you're talking to, know 1:06:51.160 --> 1:06:54.120 who you're dealing with, and since this already happened, I 1:06:54.120 --> 1:06:56.600 think you have to be on guard for any transaction 1:06:56.680 --> 1:06:58.800 that you're doing with this company to make sure that 1:06:58.800 --> 1:07:00.880 you're talking to the person you think you are and 1:07:00.920 --> 1:07:03.080 that you're actually doing business with the people that you 1:07:03.200 --> 1:07:06.520 think you are. Thanks for the question, Brian. Good food 1:07:06.560 --> 1:07:09.320 for thought there if you have. Verizon, by the way, 1:07:09.360 --> 1:07:12.680 this week, speaking of safety, they launched a free family 1:07:12.840 --> 1:07:16.040 safety app for their customers. It is free for all 1:07:16.160 --> 1:07:20.880 Verizon postpaid planned customers, available for iOS and Android. You 1:07:20.920 --> 1:07:23.040 can track where your family members are on a map. 1:07:23.120 --> 1:07:27.320 You can get location and arrival and departure alerts. Your 1:07:27.400 --> 1:07:29.520 kid can set up a safe walk so they can 1:07:29.640 --> 1:07:33.240 SOSU if they feel unsafe, and you can monitor your 1:07:33.320 --> 1:07:36.560 child's Verizon calls and texts, but I wouldn't really count 1:07:36.560 --> 1:07:37.920 on that too much because it just tells you that 1:07:37.920 --> 1:07:40.200 their calling and texting, doesn't really give you any information 1:07:40.200 --> 1:07:43.560 about those caller texts. But I'd probably recommend a third 1:07:43.600 --> 1:07:45.720 party app like Life three sixty. It does a lot 1:07:45.760 --> 1:07:48.640 of these features for free as well. Rich on tech 1:07:48.680 --> 1:07:50.160 dot tv if you want a link to anything I 1:07:50.240 --> 1:07:57.560 mentioned more show right after this. We've talked about so much. 1:07:57.600 --> 1:08:00.560 This has been a varied show so far. We've we've 1:08:00.560 --> 1:08:02.400 covered a lot of ground and we still have more. 1:08:02.680 --> 1:08:05.760 I'm gonna tell you about meta testing this video selfie 1:08:05.800 --> 1:08:08.160 to get back your hack to count. I've got my 1:08:08.480 --> 1:08:12.640 robot litterbox review. And this is probably the coolest thing ever. 1:08:13.120 --> 1:08:16.639 There is a company that will now activate an Apple Watch, 1:08:17.120 --> 1:08:20.880 the easiest and probably the cheapest activation ever, and you 1:08:20.920 --> 1:08:24.080 don't even have to have a plan on another network. 1:08:24.120 --> 1:08:26.400 I mean, it's really really cool. It's like I almost 1:08:26.400 --> 1:08:28.400 don't want to tell you because it's like it's it's 1:08:28.439 --> 1:08:30.240 so great that I'm like, I just want to keep 1:08:30.280 --> 1:08:32.280 this to myself. But that's why I feel about a 1:08:32.280 --> 1:08:34.160 lot of stuff I share here. I just share all 1:08:34.160 --> 1:08:36.760 my secrets eight to eight rich one O one eight 1:08:36.840 --> 1:08:39.320 eight eight seven four to two four one zero one. 1:08:40.320 --> 1:08:43.320 Be sure to hop on the website at Richontech dot 1:08:43.400 --> 1:08:46.160 tv and sign up for my newsletter. And you can 1:08:46.200 --> 1:08:49.640 also follow me on Instagram. If you saw that I 1:08:49.680 --> 1:08:52.400 talked about the the AirPod stuff, I've got that on 1:08:52.439 --> 1:08:56.679 my Instagram stories. So go to Instagram at rich on Tech, 1:08:56.760 --> 1:08:59.599 follow me there and you can see all my journey 1:09:00.040 --> 1:09:03.439 and stories there. Let's go to Jackie and San dimas Jackie, 1:09:03.520 --> 1:09:04.720 what's on your mind? 1:09:06.120 --> 1:09:09.360 Hi, rich I have a very bizarre problem with my 1:09:10.520 --> 1:09:16.760 HP all in one computer. I cannot type the letter X. Oh, 1:09:16.800 --> 1:09:19.400 and I can give you some background on this. When 1:09:19.400 --> 1:09:21.479 I got the computer in May of this year, I 1:09:21.600 --> 1:09:23.720 used their keyboard and I found that when I first 1:09:23.800 --> 1:09:26.920 turned the computer on, the letter X does work. But 1:09:27.000 --> 1:09:30.000 as time goes on during the day, I can't type 1:09:30.000 --> 1:09:34.160 the letter X any longer. Also on the on screen keyboard, 1:09:34.360 --> 1:09:37.479 I pulled that up and I can't type the X 1:09:37.560 --> 1:09:41.200 on that as well. But a unique thing is is 1:09:41.200 --> 1:09:44.519 that if I purposely during these times when the X 1:09:44.560 --> 1:09:49.120 isn't typing, if I purposely misspell a word using the 1:09:49.160 --> 1:09:54.280 word X like the word excuse, The autocorrect will correct 1:09:54.280 --> 1:09:57.519 it and add the X in the Only way I 1:09:57.520 --> 1:10:00.280 can get out of the loop of this happening is 1:10:00.320 --> 1:10:04.840 by restarting the computer and then again in hours this 1:10:04.880 --> 1:10:06.000 problem starts up again. 1:10:08.240 --> 1:10:13.760 Well, that is quite certainly a unique problem. And yeah, 1:10:13.800 --> 1:10:17.240 that's interesting. So couple things. Number one, have you tried 1:10:17.439 --> 1:10:20.439 plugging in another keyboard to see if the X works 1:10:20.479 --> 1:10:21.240 on that keyboard? 1:10:21.840 --> 1:10:25.840 I have, and it's the same problem. I've also contracted 1:10:26.000 --> 1:10:28.760 HP and they opened a case on it and they 1:10:28.760 --> 1:10:32.519 could not resolve this either. The only thing that they 1:10:32.560 --> 1:10:37.160 suggested was that I completely reboot the machine from go 1:10:37.479 --> 1:10:40.240 and try it that way. But they have no solution 1:10:40.320 --> 1:10:41.000 for this as well. 1:10:41.120 --> 1:10:43.280 Okay, have you tried Okay, I mean, so that is 1:10:43.360 --> 1:10:47.120 the That is the bottom line. If if something, if 1:10:47.160 --> 1:10:50.960 this is not curable by another keyboard, then there is 1:10:51.000 --> 1:10:53.720 a problem with the software and there is some sort 1:10:53.760 --> 1:10:56.320 of app that is taking over that X key on 1:10:56.360 --> 1:11:01.200 your computer. Sometimes apps assigned shortcut to keys. That sounds 1:11:01.200 --> 1:11:04.240 like what happened here mistakenly. Have you ever have you 1:11:04.280 --> 1:11:07.400 ever assigned a shortcut to a key like a keystroke 1:11:07.479 --> 1:11:08.240 for something like. 1:11:08.200 --> 1:11:12.040 For I have but not not the X key. And 1:11:12.120 --> 1:11:16.360 the fact that it will work on on restart is 1:11:16.600 --> 1:11:19.720 confusing because that, yeah. 1:11:19.439 --> 1:11:22.479 That is weird. But the app that is causing the 1:11:22.520 --> 1:11:26.000 problem or the conflict may not be kicking in until 1:11:26.080 --> 1:11:28.320 a little bit after you open your computer or after 1:11:28.360 --> 1:11:31.519 you do something on your computer. So I'm gonna side 1:11:31.520 --> 1:11:33.080 with HP on this one. I think you have to 1:11:33.120 --> 1:11:36.800 reformat this whole computer and start from fresh. The other 1:11:36.800 --> 1:11:38.559 thing you can do before you do that. Have you 1:11:38.640 --> 1:11:40.840 tried booting up into safe mode? 1:11:41.160 --> 1:11:41.760 No? I have not? 1:11:41.800 --> 1:11:43.679 Ah, Okay, so that's what we're going to do first. 1:11:43.720 --> 1:11:47.280 So is this a Windows computer? Because it's HP, right. 1:11:47.400 --> 1:11:47.720 It is. 1:11:47.800 --> 1:11:50.639 Okay, so go on to Google. Okay, so go into 1:11:50.680 --> 1:11:55.679 Google and google how to boot up into safe mode 1:11:55.680 --> 1:11:58.880 on Windows eleven, and it will give you the step 1:11:58.880 --> 1:12:02.240 by step instructions. It's uh, it's different forever. It's it's 1:12:02.280 --> 1:12:05.280 slightly different for some computers. But let's see I'm looking 1:12:05.320 --> 1:12:07.320 at this here. Yeah, it's a little bit different. So 1:12:07.360 --> 1:12:09.840 I would I would just google the instructions for HP 1:12:10.080 --> 1:12:13.000 boot into safe mode for Windows eleven. And so safe 1:12:13.000 --> 1:12:16.320 mode what that does? It will boot your computer into 1:12:16.600 --> 1:12:19.519 the very basics of what it needs to do things. 1:12:20.080 --> 1:12:21.800 And so what that means is it's not going to 1:12:21.880 --> 1:12:25.040 run all the different things that your computer has installed. 1:12:25.400 --> 1:12:28.679 It's just gonna it's gonna do the minimum basics. And 1:12:28.760 --> 1:12:33.720 so that way you can better isolate this issue and 1:12:33.760 --> 1:12:36.640 see if it's something that's running on your computer. Uh, 1:12:36.720 --> 1:12:39.080 it doesn't sound like it's a physical hardware issue, because 1:12:39.240 --> 1:12:41.559 you're telling me that you've plugged in other keyboards and 1:12:41.560 --> 1:12:44.519 they work just fine. So boot it into safe mode. 1:12:44.720 --> 1:12:46.720 If when you boot it into safe mode and use 1:12:46.760 --> 1:12:49.120 this computer for an hour or so and the X 1:12:49.600 --> 1:12:52.000 works just fine, then we know that it's a it's 1:12:52.040 --> 1:12:54.679 an app on your computer. So if you don't want 1:12:54.720 --> 1:12:57.280 to reformat your whole computer, which I personally don't think 1:12:57.320 --> 1:12:59.200 is that big of a deal, I would. I would 1:12:59.240 --> 1:13:01.280 do that in a heartbee, But I know if you 1:13:01.280 --> 1:13:03.960 have all your settings and things the way you want them, 1:13:04.320 --> 1:13:07.320 I would go through and uninstall any app on your 1:13:07.320 --> 1:13:11.320 computer that you don't recognize or don't need, and restart 1:13:11.360 --> 1:13:12.880 your computer. I would make sure you have all the 1:13:12.920 --> 1:13:15.719 software updates for this computer installed, all the Windows updates. 1:13:15.760 --> 1:13:18.080 Sound like you're pretty much up to date. With Windows 1:13:18.120 --> 1:13:21.040 eleven here, but you know there might be something newer, 1:13:21.320 --> 1:13:22.600 So I would make sure you have all those and 1:13:22.640 --> 1:13:25.240 then restart your computer one more time and see if 1:13:25.240 --> 1:13:29.519 this X issue continues to happen. So that is the 1:13:29.960 --> 1:13:32.000 thing I would do, so safe mode, try it, see 1:13:32.040 --> 1:13:33.960 what happens, clean up all the old apps and get 1:13:34.000 --> 1:13:36.400 rid of those things. I would also whatever you're using 1:13:36.479 --> 1:13:39.200 to create those macros or those shortcuts that you're doing, 1:13:39.560 --> 1:13:41.240 I would go in there and just check and make 1:13:41.280 --> 1:13:43.439 sure that there's nothing wonky going on with that app, 1:13:43.720 --> 1:13:45.760 that it's not taking over that X key in some 1:13:45.920 --> 1:13:48.760 weird way. So those are the things I would do, 1:13:48.800 --> 1:13:50.400 And if worst comes to worse, you're going to have 1:13:50.439 --> 1:13:53.240 to just factory reset this. The good news is Windows 1:13:53.240 --> 1:13:56.760 eleven has that built in and it's pretty easy to do. 1:13:57.280 --> 1:13:59.240 You just have to make sure everything's backed up before 1:13:59.240 --> 1:14:02.400 you do that. The problem is it is Jackie. You 1:14:02.520 --> 1:14:05.800 don't want to bring your computer back from a backup 1:14:06.560 --> 1:14:09.240 if you're reinstalling everything, because the problem's probably just going 1:14:09.280 --> 1:14:11.480 to come back. So what i'd recommend is just reinstalling 1:14:11.560 --> 1:14:14.559 every program that you want on their step by step 1:14:15.360 --> 1:14:18.160 to get those programs back instead of reinstalling it from 1:14:18.200 --> 1:14:21.160 a drive that just has a backup. All right, good luck. 1:14:21.240 --> 1:14:25.800 That is an interesting, interesting predicament that you're in. I 1:14:25.880 --> 1:14:28.000 was thinking it was just as easy as a stuck key, 1:14:28.520 --> 1:14:31.599 but clearly there's something more going on there. X marks 1:14:31.600 --> 1:14:35.840 the spot X was xd out X. It's what's for 1:14:36.400 --> 1:14:40.280 X fiss I don't know. That didn't make sense. Meta 1:14:40.400 --> 1:14:45.479 is testing a video selfie for account verification. This is 1:14:45.600 --> 1:14:48.040 incredible because you have no idea how many emails I 1:14:48.080 --> 1:14:52.400 get from people about their Facebook account being hacked every day. 1:14:52.400 --> 1:14:54.320 People email me. You know why because I did one 1:14:54.400 --> 1:14:57.320 story on TV where I helped one person get their 1:14:57.360 --> 1:15:00.920 Facebook account back, and now that story apparently comes up 1:15:00.920 --> 1:15:04.040 whenever you search Facebook account hacked, and I am apparently 1:15:04.040 --> 1:15:05.960 the person to get in touch with. I cannot help 1:15:06.000 --> 1:15:09.160 you get your Facebook account back. It's impossible. It's really 1:15:09.160 --> 1:15:12.439 really tricky. But Facebook is testing. They know this is 1:15:12.439 --> 1:15:15.920 an issue. So this is a video selfie. So you 1:15:15.960 --> 1:15:18.880 go to Facebook dot com slash hacked or Instagram dot 1:15:18.880 --> 1:15:22.080 com slash hacked. Typically you have to upload like all 1:15:22.160 --> 1:15:26.760 kinds of verification, ID all this stuff, but they are 1:15:26.800 --> 1:15:29.519 testing a new video selfie, so you would take a 1:15:29.600 --> 1:15:33.559 video selfie, and it would compare that video selfie to 1:15:33.640 --> 1:15:38.000 the profile pictures on the account, the locked account, and 1:15:38.080 --> 1:15:41.640 it's just basically analyzing the image. Why is it have 1:15:41.720 --> 1:15:43.439 to be a video selfie? Because it may ask you 1:15:43.479 --> 1:15:45.920 to do different things. It may say smile, it may 1:15:45.920 --> 1:15:47.960 say close your eyes, it may say blink your eyes. 1:15:48.120 --> 1:15:50.040 That way it knows it's a real human doing this, 1:15:50.680 --> 1:15:52.839 and then it takes screen grabs from that and compares 1:15:52.880 --> 1:15:55.760 it to the profile pictures. It's the same way that 1:15:55.800 --> 1:16:00.320 they add verification. If you've ever set up face Idea 1:16:00.360 --> 1:16:03.040 on your iPhone or if you've ever added your ID 1:16:03.200 --> 1:16:05.760 to a mobile walle it's very, very similar to that. 1:16:06.160 --> 1:16:08.120 But the good news is this takes about a minute. 1:16:08.200 --> 1:16:10.360 It will get you back your account, and it's way 1:16:10.400 --> 1:16:12.600 tougher for hackers to abuse this because they're not you. 1:16:13.400 --> 1:16:16.320 Because what does a hacker do Immediately when they trick 1:16:16.360 --> 1:16:19.840 you into giving up your account. They immediately go in 1:16:19.880 --> 1:16:23.000 and change your email address, They change everything, and they 1:16:23.040 --> 1:16:25.679 take over, and you cannot get this stuff back because 1:16:25.680 --> 1:16:28.320 everything's different. You can't get the recovery code, you can't 1:16:28.320 --> 1:16:32.080 get the email password reset because everything's different. But if 1:16:32.080 --> 1:16:33.960 you can do the video selfie and say hey. 1:16:33.840 --> 1:16:34.280 This is me. 1:16:35.200 --> 1:16:38.200 It's me, Come on, look at me. It's not some 1:16:38.280 --> 1:16:40.759 other person that's trying to get in. That's a much 1:16:40.800 --> 1:16:43.160 better system, so hopefully more people have access to that. 1:16:43.200 --> 1:16:44.840 I think that meta is going to find that's a 1:16:44.960 --> 1:16:48.480 very successful system. If you want to see if it's available, 1:16:48.600 --> 1:16:51.240 you can go to meta Facebook dot com, slash hacked, 1:16:51.320 --> 1:16:54.040 Instagram dot com slash hacked. If you have gotten hacked, 1:16:54.280 --> 1:16:56.240 by the way, the best way to not get hacked 1:16:56.800 --> 1:17:01.760 is to is to set up two factor authentication. There's 1:17:01.920 --> 1:17:04.280 a story going viral right now about this woman in 1:17:04.320 --> 1:17:08.439 the Bay area of San Francisco who was tricked into 1:17:08.439 --> 1:17:11.439 giving a hacker access to her Facebook account. She actually 1:17:11.760 --> 1:17:15.439 went to Facebook headquarters, banged on the door and said, hey, 1:17:15.479 --> 1:17:17.639 give me access to my account back, and they said, 1:17:17.880 --> 1:17:19.599 we don't do that. They gave her like a print out. 1:17:19.760 --> 1:17:21.439 I guess she's not the first person to do this, 1:17:21.760 --> 1:17:23.320 so they literally gave her a print out with a 1:17:23.400 --> 1:17:25.799 QR code to go to Facebook dot com slash hacked. 1:17:26.080 --> 1:17:27.640 And she's like, no, this is not good enough, and 1:17:27.640 --> 1:17:31.280 so her trick. She actually paid for Meta verified. You 1:17:31.280 --> 1:17:34.360 can pay fifteen dollars to verify your account and then 1:17:34.360 --> 1:17:36.880 when you do that, it unlocks the customer service rep 1:17:36.920 --> 1:17:39.479 that can actually help you. So she did that and 1:17:39.520 --> 1:17:43.400 she got her entire account back so within hours. So 1:17:43.439 --> 1:17:46.040 if you ever have an issue, I can't recommend this, 1:17:46.200 --> 1:17:49.000 but hey, you know what, if you're really really hard 1:17:49.040 --> 1:17:51.920 up for getting your account back, You've got pictures and 1:17:51.960 --> 1:17:53.600 memories on there that you want to get back. Just 1:17:53.640 --> 1:17:55.600 sign up for Meta Verified for a month, get your 1:17:55.640 --> 1:17:58.439 account back, and you know when you're paying, they're ready 1:17:58.439 --> 1:18:00.839 to help you. When you're not paying, the could care less. 1:18:01.280 --> 1:18:03.920 I'll put the link to that story on the show 1:18:03.960 --> 1:18:05.519 notes so you can see that. By the way, thanks 1:18:05.520 --> 1:18:06.920 to Kim for sending me that. A couple of people 1:18:06.960 --> 1:18:09.559 sent that story, but Kim was the one who actually 1:18:09.840 --> 1:18:11.800 texted it to me and said, hey, you should do this. 1:18:11.840 --> 1:18:14.360 On the show eighty eight rich one on one eight 1:18:14.400 --> 1:18:16.920 eight eight seven four to two four one zero one. 1:18:16.920 --> 1:18:20.599 Coming up, I've got my review of the Robot Kitty 1:18:20.680 --> 1:18:22.559 litter Box, and I'm gonna tell you the company that 1:18:22.640 --> 1:18:25.240 lets you activate an Apple Watch on a cellular plan. 1:18:25.880 --> 1:18:28.960 Great for seniors, great for kids, and it's a very 1:18:29.160 --> 1:18:37.400 very good value. This is rich on tech. I was 1:18:37.439 --> 1:18:40.800 just walking the hallways of the radio station here and 1:18:40.880 --> 1:18:46.360 I found I can't believe this a fax machine. I mean, 1:18:46.400 --> 1:18:50.600 we were just talking with the caller in Brian in 1:18:50.960 --> 1:18:55.240 Washington about the fax machine. I hadn't seen one. I 1:18:55.600 --> 1:18:59.080 must be a decade And sure enough I'm walking through 1:18:59.080 --> 1:19:01.960 the studios here and I see a fax machine. And 1:19:02.040 --> 1:19:04.800 good thing I didn't post the picture because the phone 1:19:04.840 --> 1:19:08.280 number for the fax is right on there. Actually, maybe 1:19:08.280 --> 1:19:10.720 we should just start taking fax requests, didn't They used 1:19:10.760 --> 1:19:12.759 to do that like back in the day at radio stations, 1:19:13.080 --> 1:19:17.040 be like facts in your request, your your song request. 1:19:17.160 --> 1:19:20.800 There it is. See I loved I'll never forget my 1:19:20.920 --> 1:19:22.240 dad bought a fax machine. 1:19:22.680 --> 1:19:22.840 You know. 1:19:22.880 --> 1:19:25.559 My dad, you know, growing up, had a small business 1:19:25.600 --> 1:19:28.920 still does, owned a roofing company, and you know, so 1:19:29.000 --> 1:19:31.000 he's not the most tech person in the world, but 1:19:31.000 --> 1:19:32.840 I would push him towards tech. But one day he 1:19:32.880 --> 1:19:35.519 got a fax machine for his business, which was quite 1:19:35.560 --> 1:19:37.760 important because with a roofing company, you would send out 1:19:37.800 --> 1:19:41.200 proposals and people would fax them back signed. Well, I 1:19:41.280 --> 1:19:44.320 just basically hijacked the fax machine. I literally took it 1:19:44.360 --> 1:19:46.879 from his office and I put it in my bedroom 1:19:47.080 --> 1:19:49.840 and it just sat there and I didn't get faxes. 1:19:49.880 --> 1:19:53.080 What ten year old kid gets faxes? No one but 1:19:53.120 --> 1:19:55.519 I just I would make copies on it. And like, 1:19:56.040 --> 1:19:57.680 by the way back in the day, it wasn't like 1:19:57.680 --> 1:19:59.720 a laser one. It was like it was like a 1:20:00.040 --> 1:20:02.599 hold up, gosh, I don't even know how explain it. 1:20:02.880 --> 1:20:05.719 Like the way it printed was like a heat roller 1:20:06.080 --> 1:20:08.479 and there'd be like a roll of I don't know, 1:20:08.800 --> 1:20:11.240 ink paper kind of thing. I don't know. It's really weird. 1:20:11.240 --> 1:20:16.000 But anyway, that's that's my story about hijacking his fax machine. Uh, 1:20:16.040 --> 1:20:20.400 this is really really useful to know. US Mobile. I 1:20:20.479 --> 1:20:22.519 was on the phone with the CEO yesterday and we 1:20:22.560 --> 1:20:24.639 had a nice long conversation because I was like, dude, 1:20:24.680 --> 1:20:26.639 you got to explain this all to me, because you're 1:20:26.680 --> 1:20:29.479 doing stuff here that nobody else is doing. So if 1:20:29.479 --> 1:20:32.920 you're not familiar with US Mobile, they are sort of 1:20:33.080 --> 1:20:37.240 the the geeks kind of favorite mv and O. Mvn 1:20:37.280 --> 1:20:42.280 O is Mobile Virtual Network Operator. So what does that mean. 1:20:42.360 --> 1:20:46.000 It means that they lease space from there's you know, 1:20:46.080 --> 1:20:48.600 the three major wireless companies AT and T, Verizon and 1:20:49.000 --> 1:20:53.160 T Mobile, and then they resell it. So mint Mobile 1:20:53.320 --> 1:20:55.200 used to be an MV and O. Well now I 1:20:55.200 --> 1:20:57.280 mean they still are, but they're now owned by T Mobile, 1:20:57.479 --> 1:20:59.840 but US mobiles independent. And what they're doing is they've 1:20:59.840 --> 1:21:02.680 got all kinds of plans that you can customize. So 1:21:02.880 --> 1:21:04.920 if you want a plan that just has talk and text, 1:21:05.000 --> 1:21:06.760 you can do it. If you want a plan that 1:21:06.880 --> 1:21:09.080 just has you know that's on T Mobile, you can 1:21:09.080 --> 1:21:11.400 do it. And by the way, you can switch carriers. 1:21:11.720 --> 1:21:15.000 They call themselves a supercarrier because you can say, halfway 1:21:15.000 --> 1:21:16.479 through the month, you know what, I'd rather be on 1:21:16.520 --> 1:21:18.280 T Mobile, Let me switch to that network. Oh no, 1:21:18.320 --> 1:21:19.920 I'd rather be on AT and T. Let me switch 1:21:19.960 --> 1:21:21.880 to that network. I'd rather be on Verizon. Let me 1:21:21.920 --> 1:21:24.839 switch to that network without I mean, it just takes 1:21:24.720 --> 1:21:27.599 us a couple seconds through their app. It's really really interesting. 1:21:28.600 --> 1:21:31.800 They have a new Apple Watch plan, which most envy 1:21:31.840 --> 1:21:33.920 and o's if you go to them, they don't really 1:21:33.960 --> 1:21:37.200 let you have an Apple Watch because they're not equipped 1:21:37.240 --> 1:21:39.679 to handle that visible does I know that Mint Mobile 1:21:39.760 --> 1:21:42.960 apparently is going to add that functionality, But this is 1:21:43.000 --> 1:21:45.080 an independent one, and so you can go on there 1:21:45.520 --> 1:21:49.000 and just activate an Apple Watch on their plan. So 1:21:49.040 --> 1:21:50.639 if you're on one of their plans, you can add 1:21:50.640 --> 1:21:54.400 an Apple Watch, or you can just do a standalone plan, 1:21:54.439 --> 1:21:57.080 which is launching next week. So if you just want 1:21:57.080 --> 1:22:01.040 to pay, literally, let's see how much it is. It 1:22:01.120 --> 1:22:03.880 is seventy eight dollars for the whole year to have 1:22:03.920 --> 1:22:06.920 an Apple Watch standalone plans six dollars and fifty cents 1:22:06.960 --> 1:22:09.639 a month that gives you unlimited talk and text data, 1:22:09.720 --> 1:22:12.680 Wi Fi calling, instant activation through them. You don't even 1:22:12.720 --> 1:22:15.839 have to go through the Apple Watch app. This is great. 1:22:16.040 --> 1:22:18.240 So seventy eight dollars for the year. Most carriers are 1:22:18.320 --> 1:22:21.080 charging like fifteen a month for this at this point. 1:22:21.680 --> 1:22:24.880 So usmobile dot com check it out. The standalone plan 1:22:25.000 --> 1:22:27.679 is launching next week right now. They're launching the companion 1:22:27.760 --> 1:22:30.280 plan this week, but you have to have a plan 1:22:30.360 --> 1:22:32.680 through US Mobile. But anyway, check them out. I really 1:22:32.720 --> 1:22:35.040 am a big fan. I love what they're doing Because 1:22:35.040 --> 1:22:36.519 I sit there and I look at the things they're doing. 1:22:36.600 --> 1:22:39.160 I'm like, this must be a bunch of nerds behind 1:22:39.160 --> 1:22:42.160 this company, because they're doing stuff that nerds appreciate. The 1:22:42.200 --> 1:22:43.880 way that they do their pricing, the way they do 1:22:43.920 --> 1:22:46.679 their plans, the way they do everything is just very 1:22:46.720 --> 1:22:50.920 nerd oriented, so that means it's very customer centric, and 1:22:50.960 --> 1:22:53.880 so I really like that anyway, very cool. I will 1:22:53.880 --> 1:22:56.960 probably activate an Apple Watch on a standalone plan because 1:22:56.960 --> 1:22:59.360 I love the idea of just having the watch by 1:22:59.400 --> 1:23:02.160 itself without being connected to anything else. Do you know 1:23:02.200 --> 1:23:04.760 that one of the major carriers charged me I think 1:23:04.760 --> 1:23:07.599 it was fifteen or twenty dollars a month to pause 1:23:07.720 --> 1:23:10.280 my Apple Watch plan, And by the way, they charge 1:23:10.280 --> 1:23:14.839 about thirty dollars just to activate an Apple Watch. So anyway, 1:23:15.200 --> 1:23:17.840 that's it. Rich on Tech dot TV. Coming up, we 1:23:17.920 --> 1:23:21.639 are going to talk to the CEO of Bitwarden about 1:23:21.680 --> 1:23:25.120 why you should be using a password manager. Yesterday, this 1:23:25.240 --> 1:23:32.839 is rich on Tech. Recently I spoke with Bitwarden CEO 1:23:33.000 --> 1:23:37.400 Michael crandall. We talked about password managers and why you 1:23:37.479 --> 1:23:39.200 need to use one today. 1:23:39.840 --> 1:23:44.400 Here it is Bitwarden is a password and pass key manager, 1:23:44.720 --> 1:23:49.320 so it helps people manage the the sometimes hundreds of 1:23:49.360 --> 1:23:52.679 different credentials that we have to log in to various 1:23:52.720 --> 1:23:54.040 accounts on websites. 1:23:54.400 --> 1:23:56.519 Why is this so important to use a password manager 1:23:56.520 --> 1:23:57.880 in these days or any day? 1:23:58.560 --> 1:24:03.839 Sure, you know. Unfortunately, security breaches have become increasingly common 1:24:04.479 --> 1:24:06.840 as a part of our lives, both for companies in 1:24:07.240 --> 1:24:12.040 for individuals. Rich last year, eight hundred and eighty thousand 1:24:12.120 --> 1:24:16.160 people were victims of cybercrime to the tune of twelve 1:24:16.200 --> 1:24:18.960 and a half billion dollars. And why does that happen. 1:24:19.000 --> 1:24:22.960 It's because we're all human and what makes it easy 1:24:23.000 --> 1:24:26.240 for us to use technology also makes it easy for 1:24:26.320 --> 1:24:30.719 hackers to take advantage of this. For example, using simple, 1:24:30.960 --> 1:24:35.160 guessable passwords makes it easier for us easier to get hacked, 1:24:35.320 --> 1:24:40.160 reusing them across different websites and accounts, never checking if 1:24:40.160 --> 1:24:43.080 they've been compromised or if they show up on the 1:24:43.160 --> 1:24:47.920 dark web, pulling victim to phishing attacks. So the best 1:24:47.960 --> 1:24:50.920 way to stay safe is pretty simple. It's make sure 1:24:51.000 --> 1:24:56.439 you have strong, unique passwords for every website or account 1:24:56.680 --> 1:24:59.840 that you use. And that's where a password manager comes 1:24:59.840 --> 1:25:03.880 in handy. It makes it easy to create strong passwords 1:25:03.920 --> 1:25:07.160 for every account and remember them for you and even 1:25:07.240 --> 1:25:10.040 auto fill them when you go to use that account 1:25:10.120 --> 1:25:13.639 or website. And that's across all of your devices, whether 1:25:13.680 --> 1:25:19.360 it's your phone, your desktop, your tablet, whatever. Finally, it 1:25:19.400 --> 1:25:23.880 makes it easy to share those with your family or 1:25:23.920 --> 1:25:24.519 with colleagues. 1:25:24.560 --> 1:25:27.320 At work, So you've kind of touched upon this, But 1:25:27.439 --> 1:25:30.160 why shouldn't you use the same word, the same password 1:25:30.200 --> 1:25:32.360 over and over. Some people think I've got a good password, 1:25:32.439 --> 1:25:34.759 I'll just use it everywhere. Why is that a bad idea? 1:25:35.720 --> 1:25:38.640 It's a bad idea because since a password is like 1:25:38.960 --> 1:25:42.519 a key to accessing any account, if you use that 1:25:42.600 --> 1:25:46.320 same key everywhere and a bad actor gets a hold 1:25:46.360 --> 1:25:50.720 of it, they can get in everywhere Whereas if that 1:25:50.840 --> 1:25:55.200 key only gets you into one of your accounts, should 1:25:55.200 --> 1:25:59.280 it get compromised the other All the other accounts are safe. 1:25:59.560 --> 1:26:04.400 So it's compartmentalization of your attack surface or your your risk. 1:26:04.840 --> 1:26:08.080 And what do you think makes one password manager better 1:26:08.120 --> 1:26:11.000 than another? Or you know, what should people look for 1:26:11.520 --> 1:26:14.120 in a good password manager? Obviously you'd love it if everyone 1:26:14.160 --> 1:26:16.640 went to bitwarden, but there are many choices. So what 1:26:16.920 --> 1:26:18.799 do you think people should look for if they're comparing 1:26:18.960 --> 1:26:20.480 different password managers? 1:26:21.000 --> 1:26:24.839 Yes? Well, number one, and this is a special commitment 1:26:24.840 --> 1:26:28.280 from bitwarden, is we believe it's important to have a 1:26:28.320 --> 1:26:33.040 fully featured, free version that offers that's pretty much free 1:26:33.080 --> 1:26:36.600 to use for the full purpose, but meaning unlimited logins, 1:26:37.040 --> 1:26:43.600 unlimited credentials, across unlimited devices, and it's our commitment to 1:26:43.640 --> 1:26:46.800 have that free forever. We think that's important. It's part 1:26:46.800 --> 1:26:51.040 of our mission to help build a world where nobody 1:26:51.040 --> 1:26:54.559 gets hacked. Is removing the fact that there's there's some 1:26:55.360 --> 1:26:59.439 price for entry there. We also think it's important to 1:27:00.439 --> 1:27:04.040 have an engaged global community so everyone can help each other, 1:27:04.720 --> 1:27:07.160 so look for that in any product you're looking for. 1:27:07.600 --> 1:27:12.640 We believe open source architecture is critically important because it 1:27:12.760 --> 1:27:16.439 means they're more eyes on the way the software is built. 1:27:16.720 --> 1:27:20.400 After all, it's storing your precious secrets that are the 1:27:20.479 --> 1:27:24.040 keys to all of your accounts. So having an open 1:27:24.080 --> 1:27:27.719 source means that many people can work on it developing, 1:27:27.760 --> 1:27:31.320 but more importantly, they're more eyes on the product looking 1:27:31.320 --> 1:27:35.880 for vulnerabilities. All software can have vulnerabilities. The trick is 1:27:35.920 --> 1:27:38.639 to find them more quickly and get rid of them. 1:27:38.960 --> 1:27:41.240 And you know, the number one thing I hear about 1:27:41.240 --> 1:27:43.800 password managers is it seems like a lot of work. 1:27:43.960 --> 1:27:46.040 You know, does it take some getting used to to 1:27:46.120 --> 1:27:47.720 kind of get into the flow of using one of 1:27:47.760 --> 1:27:48.400 these things. 1:27:48.800 --> 1:27:49.240 It does. 1:27:49.479 --> 1:27:53.120 We find there's an aha moment that comes more quickly 1:27:53.160 --> 1:27:57.679 than most people imagine. Look anything that's new can take 1:27:58.280 --> 1:28:01.799 some time to learn a few minutes to learn. Most 1:28:01.800 --> 1:28:05.439 people find that once they learn the password manager, it 1:28:05.720 --> 1:28:09.880 radically simplifies their life and allows them not to worry 1:28:09.920 --> 1:28:14.479 about the good practice of having strong, unique passwords. It 1:28:14.520 --> 1:28:17.960 also makes logging in a lot faster. For the payoff 1:28:18.040 --> 1:28:21.400 for the few minutes that you spend learning it is 1:28:21.640 --> 1:28:24.280 not only that you're more secure, but it's more convenient, 1:28:25.240 --> 1:28:28.560 and of course it sinks your passwords across different devices, 1:28:29.240 --> 1:28:31.680 So a few minutes of learning really can lead to 1:28:31.760 --> 1:28:36.680 a lifetime of time savings and stronger security. And you know, 1:28:36.720 --> 1:28:39.479 I always like to share that the classic story we 1:28:39.560 --> 1:28:42.800 hear is from everybody. I don't care if it's the 1:28:42.840 --> 1:28:47.920 CISO at a big company. The conversation always turns to, yeah, 1:28:47.960 --> 1:28:50.640 I've been trying to get my mom and dad to 1:28:50.760 --> 1:28:55.080 start using bitwarden or to start using a password manager. 1:28:55.360 --> 1:28:58.439 And often the story we hear is it took a 1:28:58.439 --> 1:29:01.080 while to convince them to try try that new thing, 1:29:01.600 --> 1:29:04.559 but once they do, they would never go back, and 1:29:04.600 --> 1:29:07.880 they feel safer, and the kids feel safer that their 1:29:07.920 --> 1:29:09.439 parents are using it, et cetera. 1:29:10.160 --> 1:29:11.800 What's changed since the last time I talked to you 1:29:12.680 --> 1:29:14.800 what's changed in the security world. I mean, I know 1:29:14.840 --> 1:29:17.559 past keys obviously have come up a little bit still 1:29:17.600 --> 1:29:20.040 people trying to figure that out, but anything substantial. Is 1:29:20.040 --> 1:29:22.519 it just more you know, more data breaches and things 1:29:22.560 --> 1:29:23.120 like that or what. 1:29:23.520 --> 1:29:26.400 Well, you mentioned two big things that I would double 1:29:26.439 --> 1:29:29.960 click on there. One of them is the advent of 1:29:30.000 --> 1:29:32.360 pass keys. Of course, as I mentioned at the beginning, 1:29:32.479 --> 1:29:35.720 data breaches, they just seem to be getting more and 1:29:35.800 --> 1:29:39.200 more common. A lot of them are tied to ransomware. 1:29:39.800 --> 1:29:44.000 And the thing about that that's important to recognize is 1:29:44.120 --> 1:29:48.360 that has become a very lucrative business model for the 1:29:48.439 --> 1:29:52.519 bad guys, for threat actors. They have a direct way 1:29:52.600 --> 1:29:56.040 of catching cashing in when they do a credential breach 1:29:56.080 --> 1:30:00.200 and then get into a business's systems. I would also 1:30:00.000 --> 1:30:05.400 so re emphasize the pass key development. It's gaining a 1:30:05.400 --> 1:30:09.280 lot of momentum. I was just at a conference last 1:30:09.280 --> 1:30:14.040 week down in Carlsbad, California called Authenticate, and just to 1:30:14.080 --> 1:30:19.080 mention three companies that happen to stick out between Google, Amazon, 1:30:19.160 --> 1:30:22.680 and eBay, they now have a billion users who have 1:30:22.800 --> 1:30:25.679 signed up to use pass keys. So it's a major 1:30:25.760 --> 1:30:30.040 effort across the industry because it does keep people safer. That's, 1:30:30.080 --> 1:30:31.840 by the way. Another thing you should look for in 1:30:31.920 --> 1:30:35.879 a password manager is make sure that it also supports 1:30:35.920 --> 1:30:40.200 pass keys, because those are an advance in security that 1:30:41.600 --> 1:30:45.240 help people stay safer, and they're also even easier to use. 1:30:45.720 --> 1:30:48.719 I'm just curious about your take on the passwords manager 1:30:48.760 --> 1:30:49.679 in iOS eighteen. 1:30:50.080 --> 1:30:53.839 The position we take, remember, are one of our important 1:30:53.880 --> 1:30:57.360 missions at bit Warden is to help build a world 1:30:57.439 --> 1:31:01.040 where nobody gets hacked. So when I talk to folks, 1:31:01.080 --> 1:31:05.600 I say, look, if you're using any password manager, you're 1:31:05.880 --> 1:31:10.160 better off than not using something. So I never criticize 1:31:10.240 --> 1:31:13.360 the fact that there are multiple solutions out there, and 1:31:13.520 --> 1:31:16.960 we're believers in the notion that they're your credentials. You 1:31:17.040 --> 1:31:19.720 should be able to take them anywhere and use them 1:31:19.760 --> 1:31:25.200 with equal ease. Whether you're using Mac or Windows or Linux, 1:31:25.280 --> 1:31:29.160 whether you're on mobile or a desktop, or you're an 1:31:29.280 --> 1:31:33.000 iPad or a tablet of some sort, it's important to 1:31:33.040 --> 1:31:38.200 have that independence and flexibility. So that's our take on it. 1:31:38.920 --> 1:31:42.400 Some password manager is better than nothing. If you really 1:31:42.439 --> 1:31:44.360 want to go all the way, I would go with 1:31:44.400 --> 1:31:48.400 a third party solution that gives you that independence and 1:31:48.479 --> 1:31:53.280 kind of agnostic, non bias view to keep you safe everywhere. 1:31:53.760 --> 1:31:58.000 When we talked about the learning curve, don't let that 1:31:58.080 --> 1:32:02.240 scare you away. The learning curve is really very very short. 1:32:02.280 --> 1:32:05.920 It's a small investment for a very big payoff for 1:32:06.040 --> 1:32:10.240 those who aren't using password management yet. So really encourage 1:32:10.240 --> 1:32:13.920 people dive in. Make yourself and your loved ones safer. 1:32:14.040 --> 1:32:17.880 By the way, this is, as you know, Cybersecurity Awareness Month, 1:32:18.680 --> 1:32:20.760 so it's a great thing we're all focusing on that. 1:32:20.840 --> 1:32:24.240 We're coming into this holiday season where they'll be more 1:32:24.280 --> 1:32:28.559 online shopping, et cetera. Everybody's more vulnerable than ever at 1:32:28.560 --> 1:32:31.200 this period of the year, so it's a really good 1:32:31.280 --> 1:32:33.639 time to go try something out. If you're not using 1:32:33.720 --> 1:32:34.719 a password manager. 1:32:35.479 --> 1:32:40.280 Once again, that is Bitwarden's CEO, Michael Crandall, and yes, 1:32:40.439 --> 1:32:43.600 please use a password manager. I know it takes just 1:32:43.680 --> 1:32:45.960 a little bit to get up to speed and get 1:32:45.960 --> 1:32:48.599 everything going with that, but once you do, like he said, 1:32:49.000 --> 1:32:52.800 it makes life much easier and much safer. And I 1:32:52.840 --> 1:32:55.759 do love bitwarden because they do have a free level 1:32:55.840 --> 1:32:58.800 forever that is unlimited, unlike a lot of the other 1:32:58.800 --> 1:33:01.280 password apps. All right, coming up, we're going to open 1:33:01.400 --> 1:33:03.679 up the feedbag, and I've got a couple more stories 1:33:03.680 --> 1:33:06.040 to tell you, including my review of the high tech 1:33:06.120 --> 1:33:09.679 kitty litter box. Simply Safe has a new outdoor security 1:33:09.680 --> 1:33:12.960 system that is AI powered, and how to use your 1:33:13.000 --> 1:33:17.439 AirPods to hear better in noisy restaurants. This is rich 1:33:17.520 --> 1:33:24.000 on tech. We are going to get to the feedbag 1:33:24.040 --> 1:33:26.000 in just a moment, but first, just a couple more 1:33:26.080 --> 1:33:29.960 items of no Simply Safe has a new AI powered 1:33:30.000 --> 1:33:34.680 outdoor security system with an agent that's live that monitors, 1:33:35.360 --> 1:33:38.679 so these security agents can respond to potential threats within 1:33:38.760 --> 1:33:42.600 thirty seconds. They use AI for human detection to like 1:33:42.600 --> 1:33:44.960 see if there's a human on the camera, and then 1:33:45.000 --> 1:33:49.040 it uses face matching technology to recognize if that person 1:33:49.280 --> 1:33:52.080 is a family member or a trusted neighbor. If not, 1:33:52.680 --> 1:33:56.320 they may commence a live operators say hey, what are 1:33:56.320 --> 1:33:59.080 you doing there. It's got two way audio. They can 1:33:59.120 --> 1:34:03.479 activate siren and spotlights and this is fifty dollars a 1:34:03.560 --> 1:34:06.960 month if you want it just for overnight outdoor from 1:34:06.960 --> 1:34:09.519 eight pm to six am, eighty dollars if you want 1:34:09.520 --> 1:34:11.160 it for twenty four to seven. So it's basically like 1:34:11.200 --> 1:34:14.639 having a live security guard remote. Of course, monitoring your 1:34:14.640 --> 1:34:17.559 place one hundred and ninety nine dollars. The face matching 1:34:17.600 --> 1:34:21.519 feature is not available in Illinois, Texas or Portland, Oregon. 1:34:21.960 --> 1:34:24.120 I did a story with a company that had this 1:34:24.200 --> 1:34:28.080 technology years ago, called Deep Sentinel and very very similar. 1:34:28.120 --> 1:34:31.839 So now Simply Safe has that. Let's see Pete Wells 1:34:31.880 --> 1:34:34.439 writing for the New York Times. He is their food critic. 1:34:34.479 --> 1:34:36.280 He said, you know what, if you have a pair 1:34:36.320 --> 1:34:38.080 of AirPods, you can use them to hear better in 1:34:38.160 --> 1:34:41.400 a noisy restaurant. You've got two features that are helpful 1:34:41.439 --> 1:34:46.800 for noisy environments, Conversation Boost and Ambient Noise Reduction. Conversation 1:34:46.920 --> 1:34:50.080 Boost uses directional microphones to amplify the voice in front 1:34:50.120 --> 1:34:54.480 of you. Ambient Noise Reduction reduces background noise from other directions. 1:34:55.000 --> 1:34:58.720 So you can go into accessibility settings and turn on 1:34:58.760 --> 1:35:02.360 these features. And I will remind you that the AirPods 1:35:02.520 --> 1:35:06.040 Pro to Hearing Aid feature is coming out this week, 1:35:06.080 --> 1:35:09.719 which will turn the AirPods Pro two into basically hearing aids. 1:35:10.479 --> 1:35:13.240 AT and T has a new thirty day free trial 1:35:13.360 --> 1:35:15.800 of their network, So if you want to try out 1:35:15.800 --> 1:35:18.080 the AT and T network you're curious how it works 1:35:18.120 --> 1:35:20.439 where you live and work. You can activate this on 1:35:20.479 --> 1:35:23.639 your iPhone for free for thirty days, no credit card 1:35:23.760 --> 1:35:25.840 or commitment required. You could do this all from home. 1:35:26.160 --> 1:35:28.439 They'll give you unlimited talk and text, one hundred gigs 1:35:28.479 --> 1:35:32.479 of data, twenty five gigs of hotspot and let's see. 1:35:32.520 --> 1:35:34.679 All you have to do is download MYAT and T 1:35:34.720 --> 1:35:37.840 app or go to att dot com slash free trial. 1:35:37.920 --> 1:35:40.360 You don't have to change your phone number or anything 1:35:40.439 --> 1:35:43.519 like that. You do need an iPhone ten R or up. 1:35:44.120 --> 1:35:46.720 Android support coming in twenty twenty five. But if you 1:35:46.760 --> 1:35:48.680 want to test drive the AT and T network, you 1:35:48.720 --> 1:35:53.400 can now do that for free. And the robot litterbox. 1:35:53.479 --> 1:35:57.479 So I tested the Niakasa M one. This has an 1:35:57.479 --> 1:35:59.840 open air design, which cats like because they can look 1:35:59.800 --> 1:36:03.679 a while they're doing their business. The system automatically cleans 1:36:03.840 --> 1:36:06.280 the box after each use. It sort of rotates the 1:36:06.360 --> 1:36:09.439 waste into a collection drawer. The empty that drawer every 1:36:09.439 --> 1:36:11.680 two weeks. I know that sounds like a lot or 1:36:11.720 --> 1:36:14.439 a little, I should say, but I did not. There's 1:36:14.479 --> 1:36:18.799 no odor whatsoever. It's quite impressive and it's very easy. 1:36:19.040 --> 1:36:21.120 There's also an app. This thing is connected to Wi Fi. 1:36:21.240 --> 1:36:23.519 I'll tell you when to add more litter, tell you 1:36:23.520 --> 1:36:25.880 when to empty the bin, tell you how much your 1:36:25.920 --> 1:36:28.200 cat weighs, how much they use this thing, and for 1:36:28.240 --> 1:36:30.679 how long. I did talk to a vet about these. 1:36:30.720 --> 1:36:33.639 She said that the litter boxes are the number one 1:36:33.680 --> 1:36:37.160 reason cats are given back to shelters, and she did 1:36:37.200 --> 1:36:39.960 have some safety concerns with the automated boxes, although those 1:36:40.000 --> 1:36:43.320 are mostly with the cheaper models, so probably don't go 1:36:43.360 --> 1:36:46.120 with a knockoff model because cats have died in these things. 1:36:47.120 --> 1:36:49.439 The one I tested six hundred dollars, was on sale 1:36:49.479 --> 1:36:51.479 during Prime Day for cheaper than that went down to 1:36:51.560 --> 1:36:55.000 four hundred. The market leader, I think is the Whisker 1:36:55.000 --> 1:36:58.720 Litter Robot for that's seven hundred dollars. And yes, there's 1:36:58.720 --> 1:37:01.040 a whole bunch of sensors built in to stop the 1:37:01.080 --> 1:37:03.680 operation if the cat is in there or whatever. But 1:37:03.800 --> 1:37:06.200 I'm very impressed. This thing, to me is life changing. 1:37:06.240 --> 1:37:08.720 I know it's expensive, but I'm telling you it is 1:37:09.040 --> 1:37:12.320 absolutely incredible. All right, let's open up the feedbag. This 1:37:12.400 --> 1:37:16.280 is the feedback plus the mail bag. These are the emails, comments, 1:37:16.280 --> 1:37:17.960 and questions I get from you. If you want to 1:37:17.960 --> 1:37:20.320 submit yours, go to Rich on tech dot tv and 1:37:20.479 --> 1:37:24.120 hit contact Steve from Beaumont, California, says, Hey, Rich, I'm 1:37:24.160 --> 1:37:26.599 impressed how your tech advice has improved over the months 1:37:26.600 --> 1:37:29.599 since you took over the show. Since I'm such a sucker, 1:37:29.680 --> 1:37:32.200 I ordered the new Kindle color, but having listened to 1:37:32.240 --> 1:37:34.759 your most recent episode, I realized I didn't need color 1:37:34.800 --> 1:37:37.639 and canceled. However, being such a sucker, I did order 1:37:37.640 --> 1:37:39.719 the new paper white, even though my current one works 1:37:39.840 --> 1:37:43.080 just fine. All the best, Steve, yep, I hear you 1:37:43.320 --> 1:37:46.479 new gadgets. You can't get enough of them sometimes. Sean 1:37:46.560 --> 1:37:50.599 from La Crescenta, who listens on KFI, says, Hey, Rich, 1:37:50.640 --> 1:37:52.439 I love your show, but today I have a bone 1:37:52.479 --> 1:37:55.439 to pick. I listened with interest your interview with the 1:37:55.479 --> 1:37:59.120 guy from Swan Bitcoin, but was incredibly disappointed that you 1:37:59.200 --> 1:38:02.280 didn't ask him about the outsized amount of electricity that 1:38:02.400 --> 1:38:07.479 mining bitcoin consumes. As the crypto industry expands, there will 1:38:07.520 --> 1:38:10.839 be further strain on the already fragile grid as energy 1:38:10.840 --> 1:38:13.719 prices get pushed up. I was very interested in hearing 1:38:13.720 --> 1:38:15.760 what his perspective on that issue was, but I guess 1:38:15.800 --> 1:38:20.799 it's okay as long as everyone's getting rich sad. Sean, 1:38:20.840 --> 1:38:23.080 that was a misfire on my part, I should have 1:38:23.080 --> 1:38:24.880 asked him about that. In fact, I should have asked 1:38:24.920 --> 1:38:28.599 him about the all the issues with with bitcoin, because 1:38:28.600 --> 1:38:33.360 there are several and that includes not just the energy 1:38:33.400 --> 1:38:36.960 aspect of it, but you know a lot of other things, 1:38:37.000 --> 1:38:40.000 like the volatility of it, the illicit use of it, 1:38:41.320 --> 1:38:43.639 all that stuff there is, there's there's good, and there's 1:38:43.640 --> 1:38:46.400 bad with everything in this world. Thanks for the email, Angel, 1:38:46.439 --> 1:38:49.200 says Hey Rich. As a non tech person who finally 1:38:49.280 --> 1:38:52.080 upgraded from an ancient Motorola phone to a gently used 1:38:52.080 --> 1:38:55.559 Pixel eight, I appreciated the timely newsletter. The articles helped 1:38:55.560 --> 1:38:57.599 me understand what else I can do since I finally 1:38:57.720 --> 1:39:00.479 upgraded to have a decent camera. But I can do 1:39:00.520 --> 1:39:05.679 a lot more. George writes in about TV dialogue. He's 1:39:05.680 --> 1:39:08.800 from Oak Hills. He says, what's wrong with dialogue video 1:39:08.880 --> 1:39:12.559 and newer TV shows and movies. It's a widespread complaint. 1:39:12.600 --> 1:39:14.920 The new season of NCIS and FBI just came out, 1:39:14.960 --> 1:39:16.519 and I may have to stop watching because I can't 1:39:16.600 --> 1:39:19.200 understand what's being said. It's not a problem with older 1:39:19.200 --> 1:39:22.040 shows or movies. Talk shows and news come through clearly. 1:39:22.439 --> 1:39:25.639 Even cops recorded in the field is usually easy to understand. 1:39:26.040 --> 1:39:28.920 My five point one speaker system works fine for some content. 1:39:28.960 --> 1:39:31.080 Wake up studios, your content is no good if we 1:39:31.120 --> 1:39:34.320 can't follow along. The explosions and other sounds come in fine, 1:39:34.320 --> 1:39:37.960 but often the background music overwhelms the dialogue. So sound guys, 1:39:38.000 --> 1:39:41.760 what's up George? This is an issue. We watch TV 1:39:41.880 --> 1:39:44.400 with captions most of the time, but that's mainly because 1:39:44.400 --> 1:39:46.439 of all the stuff that's going on in the background 1:39:46.479 --> 1:39:48.519 of our house with the kids running around. But I 1:39:48.560 --> 1:39:49.800 know a lot of people do that, and I know 1:39:49.840 --> 1:39:52.479 there's are a lot of the soundbars specifically talk about 1:39:52.479 --> 1:39:56.160 the dialogue, so I know it is an issue. Jim 1:39:56.200 --> 1:39:58.360 writes in Hey Rich, I've had problems with charging two 1:39:58.400 --> 1:40:02.080 different Samsung phones. Some USB cables worked fine at times, 1:40:02.120 --> 1:40:04.720 not at other times. Finally, I ground down the end 1:40:04.720 --> 1:40:07.360 of the connector that goes into the phone. This allows 1:40:07.400 --> 1:40:10.000 the internals of the cables connector to reach farther into 1:40:10.000 --> 1:40:12.880 the phone's connector and it works. I use care only 1:40:12.920 --> 1:40:16.479 to grind a small amount of the connector material. I 1:40:16.520 --> 1:40:18.559 will tell you warning, do not do this at home. 1:40:18.600 --> 1:40:20.560 Do not try this at home. Modifying cables can be 1:40:20.640 --> 1:40:23.479 dangerous and might damage your device. I'm glad it worked 1:40:23.520 --> 1:40:28.160 for Jim, but I cannot recommend doing that. Let's see here, 1:40:29.040 --> 1:40:32.320 Mark says from Carlsbad, California. Thanks man, love your show. 1:40:32.360 --> 1:40:35.080 By the way, I was home yesterday and asked alex 1:40:35.160 --> 1:40:37.320 A to play rich on Tech and it popped up 1:40:37.439 --> 1:40:42.439 right from Amazon Music. Nice and uh, let's see, I 1:40:42.479 --> 1:40:44.240 can't get to that one. Don't have time for that one. 1:40:45.080 --> 1:40:46.800 That is going to do it for this episode of 1:40:46.840 --> 1:40:51.280 the show. Thanks for calling, Thanks for emailing. You can 1:40:51.280 --> 1:40:53.760 find links to everything I mentioned here on my website. 1:40:54.080 --> 1:40:57.040 Just go to rich on Tech dot tv. Once again, 1:40:57.080 --> 1:40:58.760 all the show notes are there, and if you want 1:40:58.800 --> 1:41:00.719 to hit contact, you can get in on the feedback. 1:41:01.080 --> 1:41:03.320 You can find me on social media. I am at 1:41:03.400 --> 1:41:05.840 rich on Tech. You know I'm active on Instagram. You 1:41:05.840 --> 1:41:09.679 can always check my stories. I'm also on x dabbling 1:41:09.680 --> 1:41:13.400 in threads, and also on Facebook. Next week we are 1:41:13.400 --> 1:41:18.160 going to talk to cybersecurity Girl. She is very popular 1:41:18.320 --> 1:41:21.559 and she is on made a name for herself on 1:41:21.600 --> 1:41:24.559 social media helping people out, so we'll be interested to 1:41:24.560 --> 1:41:26.759 hear what she has to say. Thanks so much for listening. 1:41:26.800 --> 1:41:28.639 There are so many ways you can spend your time 1:41:28.720 --> 1:41:31.559 I do appreciate you spending it right here with me. 1:41:32.160 --> 1:41:35.080 Thanks to everyone who makes this show possible. Adam in 1:41:35.160 --> 1:41:38.360 today for Bobo cam on calls. My name is rich Demiro. 1:41:38.760 --> 1:41:40.360 I will talk to you real soon