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Speaker 1: Big tech versus big government. Why some of America's largest

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Speaker 1: companies are fighting to keep you clicking through those subscription cancelations.

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Speaker 1: Plus your Wi Fi dead zones could be history. I'll

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Speaker 1: tell you how to finally get that same strong signal

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Speaker 1: in your backyard that you have in your living room.

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Speaker 1: And later, would you spend six hundred dollars to never

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Speaker 1: scoop kitty litter? Ever? Again, my hands on review of

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Speaker 1: the robot that's changing the game for cat owners. But

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Speaker 1: is it worth the splurge? Find out? Plus your tech

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Speaker 1: questions answered? What's going on rich damiro And this is

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Speaker 1: Rich on Tech. This is the show where I talk

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Speaker 1: about the tech stuff I think you should know about.

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Speaker 1: It's also the place where I answer your questions about technology.

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Speaker 1: I believe that tech should be interesting, useful and fun.

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Speaker 1: Let's fire up those phone lines at triple eight rich

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Speaker 1: one oh one. That's eight seven four two four to

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Speaker 1: one zero one. Give me a call if you have

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Speaker 1: a question about technology. Again, that's triple eight rich one

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Speaker 1: oh one eight eight eight seven four to two four

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Speaker 1: to one zero one. Kim is back this week, So uh,

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Speaker 1: that's who you will encounter. That's who you'll have to

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Speaker 1: get through to get on the air here. Email is

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Speaker 1: also open. Just go to rich on tech dot TV

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Speaker 1: hit contact that will actually make its way directly to

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Speaker 1: my inbox. We've got some great guests this week. We've

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Speaker 1: got a full slate this week, clinical psychologist and attorney

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Speaker 1: doctor Lisa Stroman. We'll talk about strategies for protecting youth

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Speaker 1: in the digital age. We're going to discuss a story

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Speaker 1: that is very sad and nonfortunate, discusses UH. Involves a

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Speaker 1: fourteen year old that got obsessed with AI and just

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Speaker 1: not a good ending to the story. We'll talk about

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Speaker 1: that UH. Later in the show. We've got olo clip

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Speaker 1: creator and entrepreneur Patrick O'Neil. He's going to talk about

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Speaker 1: his latest creation, three D printed USBC AirPods holders. We'll

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Speaker 1: talk about that. He will be live in studio. That's

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Speaker 1: very exciting. And Bitward and CEO Michael crandall. We'll talk

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Speaker 1: about password management safety and you should be using a

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Speaker 1: password manager. I know they're intimidating, but you got to

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Speaker 1: use one. I'm telling you, just start using one. And

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Speaker 1: I think that's the thesis of his conversation. All right,

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Speaker 1: So this week, I asked you in my newsletter or

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Speaker 1: last week. I guess I should say what kind of

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Speaker 1: phone do you use? Now? I kind of imagined what

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Speaker 1: the answer would be here, because you know, I wrote

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Speaker 1: a book. I wrote three books on the iPhone, one

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Speaker 1: hundred and one Handy Tech Tips for the iPhone, and

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Speaker 1: over the course of three years, I updated it for

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Speaker 1: the various iOS systems until it just got to be

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Speaker 1: too much. But a lot of you came to me

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Speaker 1: from that book, and actually, I'll just tell you quickly

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Speaker 1: the reason why I wrote that book. I will never forget.

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Speaker 1: You know, I do cover technology on television. Average people

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Speaker 1: just watching TV kind of see me and you know,

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Speaker 1: maybe tune in, maybe whatever. I get their attention, but

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Speaker 1: I did, you know a lot of times I'd take

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Speaker 1: for granted this stuff that I know about technology. Not

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Speaker 1: anymore so much, but back in the day, I'd be like, oh,

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Speaker 1: everyone knows how to do that. While I was showing

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Speaker 1: someone how to use the magnifying feature on their iPhone

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Speaker 1: to like illuminate and make a menu look bigger at

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Speaker 1: a restaurant, and they're like, wait, what, And I was like, Yeah,

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Speaker 1: there's hundreds of those tips out there, and like what

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Speaker 1: do you mean, what are you talking about? And so

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Speaker 1: I was like, wait, you don't know about that. So

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Speaker 1: I ended up doing that on TV. I made that

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Speaker 1: into a tip on television and it went crazy viral,

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Speaker 1: and I was like, I have never seen anything like

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Speaker 1: this in my life, just the simplest little iPhone tip.

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Speaker 1: And so I did another one and I can't remember

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Speaker 1: what the second one was, but I did another one

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Speaker 1: and that also did really well, and I was like, hmm,

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Speaker 1: I think we're onto something here. Let's do these tips

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Speaker 1: on TV more often, and maybe I should write an

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Speaker 1: entire book about that. So I did and it did,

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Speaker 1: you know, reasonably well. I self published on Amazon and

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Speaker 1: a lot of you bought it, so thank you for that,

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Speaker 1: and it was a lot of fun. It was like

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Speaker 1: the best experience. I still say writing that book was

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Speaker 1: one of the best experiences of my life. Taught me

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Speaker 1: a lot, kind of helped me become an entrepreneur. It

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Speaker 1: was really really fun, and people bought it all over

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Speaker 1: They still buy it all over the world, even though

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Speaker 1: it's not up to date, but some of the tips

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Speaker 1: still work, probably a majority of them actually anyway, So

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Speaker 1: a lot of you came to my mailing list from

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Speaker 1: that iPhone book, And so it's no surprise that when

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Speaker 1: you answered this poll, sixty five percent of you use

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Speaker 1: the iPhone. Next up is twenty five percent of you

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Speaker 1: use Androids specifically Samsung, and then after that it is

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Speaker 1: six percent of you use Android specifically the Pixel, and

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Speaker 1: then three percent of you use Androids something else that

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Speaker 1: might be the OnePlus and various other brands that you

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Speaker 1: might get, And then one percent of you said other.

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Speaker 1: So the other is probably like those flip phones that

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Speaker 1: are having a moment right now, people that want a

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Speaker 1: simpler lifestyle. But anyway, I personally have my primary SIM

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Speaker 1: card in an iPhone and I'm going to keep it

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Speaker 1: there for a little bit, just because the last time

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Speaker 1: I tried to swap it, I was out a phone

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Speaker 1: for like a couple hours, and it was really tricky

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Speaker 1: to get my number back to my phone. So basically

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Speaker 1: a quick story is I took my number from one

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Speaker 1: phone and I put it into another phone. You know,

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Speaker 1: I test phones all the time, so I'm moving my

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Speaker 1: number around. Well, this time the number did not move

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Speaker 1: to the new phone, But what happened was it immediately

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Speaker 1: went away from the old phone, and so my wireless

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Speaker 1: carrier had no way of verifying I was who I

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Speaker 1: said I was because they couldn't text. They usually text

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Speaker 1: a confirmation code, and I'm like, well, you can't text

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Speaker 1: it because I have no phone line. And so it

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Speaker 1: was a whole run around. It was like a whole thing.

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Speaker 1: That's just I was going around in circles with them.

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Speaker 1: I said, there's got to be a different way you

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Speaker 1: could verify I am who I say I am. And

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Speaker 1: I get it. They need to stay secure because your

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Speaker 1: phone number unlocks lot of things. Anyway, I finally convinced

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Speaker 1: them to activate the old phone. I said, look, the

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Speaker 1: old phone is on my account. Just look up the

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Speaker 1: number of it. It's the Imei. It's on there, and

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Speaker 1: they did and it worked out anyway. But I love

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Speaker 1: the different phones for different reasons. iPhone obviously is just

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Speaker 1: overall really really nice. Samsung to me is the powerhouse.

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Speaker 1: You can do anything you want on that device, and

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Speaker 1: I love that it's sort of independent. It's not iOS,

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Speaker 1: it's not specifically Google, it's just its own kind of

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Speaker 1: blend of things. And then the pixel is amazing, it's incredible.

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Speaker 1: It's got the great camera, and it's got that great

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Speaker 1: Google software. So they all have their pros and cons,

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Speaker 1: and I think everyone uses their phone for a different reason.

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Speaker 1: So there's the results. Now this week I also asked you.

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Speaker 1: This was a couple weeks back, but I just compiled

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Speaker 1: the results. How do you keep track of your to

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Speaker 1: do list? I asked you this question on my Facebook

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Speaker 1: page Facebook dot com slash rich on Tech. And I

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Speaker 1: am constantly looking for a better way of being efficient

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Speaker 1: because I've got two jobs, I've got two kids, I've

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Speaker 1: got lots of things going on, and I'm trying to

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Speaker 1: keep up with all of it. And so I'm constantly

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Speaker 1: trying new apps and things, and so I'll share what

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Speaker 1: I use in a moment. But the main breakdown of

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Speaker 1: what you said in your comments. Phone apps obviously number

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Speaker 1: one for the digital method the notes app, the reminders app,

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Speaker 1: the Google Keep app, those are very popular. Then you've

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Speaker 1: got the calendar apps. People just put their to do

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Speaker 1: items in the calendar apps, Google Calendar, Apple Calendar. Then

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Speaker 1: of course Microsoft to do is very popular, and Outlook

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Speaker 1: is very popular. And voice assistants. People just tell their

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Speaker 1: voice assistants, hey remind me this. Then of course you've

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Speaker 1: got the analog methods paper and pens, sticky notes, post

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Speaker 1: it notes, notebooks and notepads, and wall calendars. Some notable responses.

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Speaker 1: Kayla said, I have five hundred and forty seven tabs

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Speaker 1: open in my brain at all times, and my to

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Speaker 1: do list is there. Kayla, I totally hear you, but

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Speaker 1: this is the reason why I offload my to do list.

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Speaker 1: It keeps me up at night if I don't put

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Speaker 1: my to do list on a piece of paper. In fact,

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Speaker 1: if I wake up in the morning and I'm thinking

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Speaker 1: about all the stuff I have to get done for

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Speaker 1: the day, I can go through and write down my

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Speaker 1: stuff on a piece of paper, all the little things

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Speaker 1: that are bobbling around in my head, and I will

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Speaker 1: sleep better. Try it. Robert says, my wife reminds me

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Speaker 1: of what I have to do every thirty minutes. That's funny.

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Speaker 1: Lynn says, I'm seventy one. I have no to do

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Speaker 1: list except wake up every morning. That's a good one.

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Speaker 1: Ep says I have an app called my Wife nags Me.

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Speaker 1: It's in the She Don't Play Store. My Wife. Yes,

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Speaker 1: my wife is one hundred percent her to do list.

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Speaker 1: She is so good with the to do list in

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Speaker 1: her mind. I don't know how she does it. I

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Speaker 1: just don't have a mind like that. I think that

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Speaker 1: some people do. Some people don't. And Karen says in

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Speaker 1: a notebook, like any respectable dinosaur. Okay, So I will

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Speaker 1: tell you my methods, my current method and I've tried

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Speaker 1: so many different methods for this, but I'll tell you

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Speaker 1: what I'm using right now, and I put this all

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Speaker 1: on the website rich on tech dot tv. It's in

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Speaker 1: today's show notes. But first, I love this app called

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Speaker 1: Whisper Memos. It's only available for the iPhone and the

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Speaker 1: Apple Watch, but I've been begging the developer to make

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Speaker 1: it on to Android as well because it is so incredible.

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Speaker 1: You have it on your Apple Watch. You tap your

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Speaker 1: screen on your Apple Watch, it will start recording and

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Speaker 1: then it will transcribe what you say with perfect accuracy

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Speaker 1: and email it to yourself. So when you get back

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Speaker 1: to your inbox, your little to do list, or your memo,

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Speaker 1: your note whatever is right there. Now. On my phones

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Speaker 1: on iOS, I've got an app called email Me, So

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Speaker 1: this is where it's on my home screen. I just tap,

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Speaker 1: I type something quick that I need to remember, and

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Speaker 1: it sends it right to my inbox. You can also

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Speaker 1: share a link or anything you want and it will

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Speaker 1: arrive in your inbox. And that's sort of where I

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Speaker 1: trioge things. My inbox is sort of my triage where

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Speaker 1: once I get back to my inbox on my email,

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Speaker 1: I will be like, oh, yeah, okay, I need to

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Speaker 1: put this here, file that there, do whatever. The equivalent

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Speaker 1: app on Android is called Email Yourself, and I think

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Speaker 1: it's a one time fee of a couple dollars or

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Speaker 1: so has Email Me. But they're both fantastic. I use

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Speaker 1: them every single day of my life. So where do

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Speaker 1: my notes actually go? Right now? It's Notion. I've tried

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Speaker 1: every single note taking app out there. I find that

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Speaker 1: Notion sort of works the way I like. I've gotten

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Speaker 1: quite used to its formatting. I don't use a lot

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Speaker 1: of the high end options, all the templates and all

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Speaker 1: that stuff, but it's a really nice, easy note taking app,

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Speaker 1: and the search is really good. Now. As for my

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Speaker 1: actual to do list, out of every single to do

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Speaker 1: app I've ever tried in my life, I keep coming

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Speaker 1: back to the same one. It is Microsoft to Do List.

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Speaker 1: What do I love about it? Two things? Number One,

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Speaker 1: it works across every platform known to Mankind. The other

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Speaker 1: thing I like about it there's three Actually, you can

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Speaker 1: set up a new day for every single day, So

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Speaker 1: if you like you just want to have your to

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Speaker 1: do list for that day, it will put that on

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Speaker 1: one list, and then after that day it goes into

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Speaker 1: the all list. So if you just want to start

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Speaker 1: every day with a fresh list, which I find very helpful,

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Speaker 1: Microsoft to do is really good at that. And the

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Speaker 1: thing that it does that many other to do lists

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Speaker 1: do not do. You can add an actual file to

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Speaker 1: your to do list. So, for instance, let's say that

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Speaker 1: you needed a PDF of something that would you know

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Speaker 1: they're on your to do list involves a PDF. You

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Speaker 1: can drag and drop that file into your to do

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Speaker 1: item and now that pdf is there. Two other things

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Speaker 1: I like for my to do list an app called

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Speaker 1: voice Notoes dot com. So I'm an early adopter of this.

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Speaker 1: I love this app. There's one thing. It's the same

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Speaker 1: thing about the Whisper Memos, very similar, except it's sort

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Speaker 1: of a it's its own note taking app. So not

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Speaker 1: only can you take voice notes and it transcribes them

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Speaker 1: for you, and you could do it on your wrist,

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Speaker 1: you could do it on your phone it works across

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Speaker 1: both platforms, which I love iPhone and Android. But I've

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Speaker 1: been asking the developer to give me the ability to

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Speaker 1: email myself my notes because the note sort of lives

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Speaker 1: at voice notoes dot com, which is great, and you

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Speaker 1: can search and use AI to summarize your notes and

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Speaker 1: all this good stuff. But I'd really like if I

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Speaker 1: was able to tap one thing on my phone or

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Speaker 1: my watch and say, hey, email me a copy of

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Speaker 1: what you just did. And then, finally, I still use

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Speaker 1: that good old fashioned notepad at work next to my computer.

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Speaker 1: I still find that I like to write things down

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Speaker 1: that I need to accomplish that day. So there are

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Speaker 1: my methods all linked up on the website rich on

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Speaker 1: tech dot tv. Hopefully that helps you. And if you

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Speaker 1: want to read through all of the comments I got

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Speaker 1: on my Facebook page, I linked that up as well,

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Speaker 1: because you guys are funny. Yeah, you're really You're really

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Speaker 1: witty with your answers. I love it all right eighty

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Speaker 1: eight rich one oh one eight eight eight seven four

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Speaker 1: to two four one zero one. Coming up, I'll tell

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Speaker 1: you why big companies are fighting the FTC over its

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Speaker 1: new click to cancel rule. Yeah, they want to continue

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Speaker 1: to make it tough for you to cancel your subscriptions.

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Speaker 1: Give me a call if you have a question about technology,

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Speaker 1: we'll talk more tech. My name is Rich Demiro, and

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Speaker 1: you are listening to Rich on tech. Let's go to

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Speaker 1: uh Tony in the Inland Empire. Tony, you're on with Rich.

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Speaker 2: Hi.

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Speaker 3: Rich, thanks for taking my call.

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Speaker 1: Yeah, I would like to know.

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Speaker 3: I'm interested in purchasing a dash cam, but I need

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Speaker 3: something that's economical, easy to install and operate. I don't

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Speaker 3: need a lot of bills of whistles. And I also

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Speaker 3: want to know should I be looking for one with

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Speaker 3: the front and rear camera.

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Speaker 1: Well, okay, so here's my thing about the front and

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Speaker 1: rear camera. I mean, the problem is if the camera,

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Speaker 1: the rear camera is not on your bumper, what's the point.

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Speaker 1: So I mean I have one with a front and

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Speaker 1: rear and it's like, okay, it records inside the cabin,

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Speaker 1: which doesn't really do me much good. Right, So I

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Speaker 1: think that the thing about the rear camera is unless

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Speaker 1: it was on your license plate, which some of them

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Speaker 1: do have that capability, but they're much more expensive. It's

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Speaker 1: you know, you're not going to get Let's say you

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Speaker 1: got rear ended. You're not going to capture that, right.

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Speaker 1: So here here's my thoughts. So number one, this is

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Speaker 1: a question. I get a lot, and I think that

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Speaker 1: when it comes to these dash cams, the recommendations are

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Speaker 1: all over the place. So personally I have tested, Uh,

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Speaker 1: the brands that are Vava va va. Let's see, the

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Speaker 1: other one I like is called what's that one? Well,

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Speaker 1: the one that I'm currently using is the ring cam,

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Speaker 1: which I really like, but I don't think it uh,

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Speaker 1: I think I think they've discontinued it. Let me see

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Speaker 1: if it's still available that camera.

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Speaker 3: I think you did a story on it or whatever. Yeah,

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Speaker 3: first came.

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Speaker 1: Out, Yeah they're not, they're not.

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Speaker 3: It seems to be a very large.

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Speaker 1: No, not really, I mean it's I I think that, Yeah,

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Speaker 1: that one's actually great and actually saved us. The other day,

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Speaker 1: my wife got She's probably gonna be mad for me

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Speaker 1: saying this, but she got a ticket, uh for not

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Speaker 1: paying parking, And I was like, oh, let's check the

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Speaker 1: dash cam, and sure enough, you know, not only did

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Speaker 1: she pay for the parking, but we had on the

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Speaker 1: dash cam her putting the parking pass on her dashboard

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Speaker 1: of the car. So I literally have like the video

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Speaker 1: of her placing it there, you know. So that's that's

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Speaker 1: the kind of thing that these work for. I mean,

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Speaker 1: and these are also really you know, I think that

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Speaker 1: the idea of a dash cam, especially in Los Angeles,

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Speaker 1: is very very helpful. Is there a reason why you

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Speaker 1: want one of these?

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Speaker 3: Well, I've always been kind of interested in getting one,

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Speaker 3: but just recently with some of the stories that are

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Speaker 3: being shown in the news with people backing it into you,

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Speaker 3: making it look like a rear in accident type thing,

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Speaker 3: and that just makes me, you know, considering just getting one.

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Speaker 1: Just because Yeah. Well okay, so I'll tell you this

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Speaker 1: so that the brands that I like again are Vava, Vava,

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Speaker 1: next Base, I like them, And then I'll tell you

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Speaker 1: the brands that are popular online. Wirecutter likes one called

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Speaker 1: the Meo five S one that's their best dash cam

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Speaker 1: under one hundred dollars. She said, you wanted something cheap,

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Speaker 1: but I would also check out van True. That one

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Speaker 1: comes up a lot in reviews. People seem to like

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Speaker 1: that one, and then the Garment obviously people like that again,

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Speaker 1: but I would just personally go to like, if you

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Speaker 1: have a membership to Costco, see what they have there.

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Speaker 1: They usually have one or two dash cams that are

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Speaker 1: a very good value if you go there. But the

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Speaker 1: things that you want to look for, obviously are high

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Speaker 1: quality video. Four K would be ideal. You want the GPS,

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Speaker 1: you want the sensor, the parking sensor so if your

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Speaker 1: car gets bumped or hit it will start recording automatically.

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Speaker 1: And of course night vision. All that stuff is handy

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Speaker 1: as well, and the widest angle you can find. Thanks

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Speaker 1: for the call, Tony eight eight eight rich one oh

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Speaker 1: one eight eight eight seven four to two four one

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Speaker 1: zero one. We'll get back to the phone lines in

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Speaker 1: just a moment. But a very sad and serious story

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Speaker 1: this week about a kid in Florida fourteen years old

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Speaker 1: apparently kind of had a relationship with an AI character

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Speaker 1: and ended up committing suicide. Here to talk about this

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Speaker 1: story and some of the takeaways here is doctor Lisa

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Speaker 1: stroman clinical psychologist and attorney. Thanks for joining me today.

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Speaker 4: I'm happy to be here.

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Speaker 2: Thanks for having me.

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Speaker 1: So what was your initial thought when you heard this story?

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Speaker 5: You know, it was just gut wrenching. I've been talking

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Speaker 5: about AI and deep bakes now for at least two

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Speaker 5: years and I'm kind of the chicken little of the

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Speaker 5: kind of the psychology of technology world, and when this

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Speaker 5: came across, it was just heartbreaking for me to see

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Speaker 5: and to know the pain that the family, the mother specifically,

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Speaker 5: is going through.

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Speaker 1: So The New York Times wrote about this story. Fourteen

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Speaker 1: year old boy, I guess he came up with a

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Speaker 1: Game of Thrones inspired AI character, the website character dot Ai.

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Speaker 1: Now the family is suing because they say that, you know,

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Speaker 1: this AI chatbot kind of lured him in, and you know,

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Speaker 1: was there Could this happen to anyone? I mean they

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Speaker 1: said that this is the ninth grade student mild aspergers,

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Speaker 1: but had no serious behavioral or mental health issues before.

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Speaker 1: Do you think that this caused it? Or do you

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Speaker 1: think that these AI you know programs are going to

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Speaker 1: cause more situations like this in the future.

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Speaker 5: I think that there's probably a multitude of these situations

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Speaker 5: that have already happened that we just haven't seen hit

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Speaker 5: the news. I think that Sewell's mom hit is particularly

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Speaker 5: adept because she's an attorney herself, to bring this story

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Speaker 5: to the forefront. But I've had multiple cases in my

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Speaker 5: private practice already. One example is a college student who

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Speaker 5: had a full right scholarship straight a student and literally

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Speaker 5: went into the world of AI role play just because

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Speaker 5: she was feeling lonely and wanted some support and didn't

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Speaker 5: leave her dorm room and ended up losing everything, including

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Speaker 5: her college career, over it. So it's happening every day,

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Speaker 5: and I don't know how to get it out there faster,

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Speaker 5: but I do think that some of the kids might

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Speaker 5: be more vulnerable and more impulsive. But you know, developmentally,

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Speaker 5: this is going to hit them much harder because this

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Speaker 5: is where they are, and particularly in the teenage years,

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Speaker 5: where they're trying to identify and figure out who they are,

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Speaker 5: and you've got an AI companion that is telling them

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Speaker 5: that they love them and there's unconditional support and there's

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Speaker 5: nothing they could do wrong, and they want to spend the.

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Speaker 1: Rest of their lives together.

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Speaker 5: It's really hard to compete with in the real world.

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Speaker 5: So it's going to get worse before it gets better,

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Speaker 5: and we need to put the biggest minds and get

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Speaker 5: the training in the schools as quick as possible.

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Speaker 1: Yeah. I tested one of these AI chatbot systems and

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Speaker 1: it's pretty wild because number one, I mean, we're not

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Speaker 1: talking about you know chatchipt. We're talking about apps that

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Speaker 1: are specifically created where you can make a character that

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Speaker 1: kind of gets to know you. It talks to you

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Speaker 1: like a friend. And by the way, this is twenty

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Speaker 1: four to seven, always on, and if you have notifications on,

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Speaker 1: it's going to text you out of the blue and say, hey,

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Speaker 1: come talk to me, come join me, come hang, and

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Speaker 1: you can basically talk to about anything. And I think

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Speaker 1: adults have relationships with these ai but again, like you said, kids'

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Speaker 1: brains are not fully developed, so I think adults are

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Speaker 1: going to have problems with these things too, but kids

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Speaker 1: are particularly at risk because of their brains. Have you

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Speaker 1: tried one of these things, and what's your take on them?

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Speaker 1: Are they evil or is it just we need to

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Speaker 1: learn how to deal with this in our world?

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Speaker 5: You know, they weren't created for evil. I'll say that,

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Speaker 5: you know. Nothing in the tech industry I think was

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Speaker 5: created with this nefarious role, like trying to get us

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Speaker 5: all like into these dark places. But I think that

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Speaker 5: it's interesting how human interaction influences and trains them. So

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Speaker 5: when I look at some of these things that I

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Speaker 5: have tried, one of the you know, I speak nationally

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Speaker 5: on this and I do keynotes all the time. One

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Speaker 5: of the apps that I put up was pocket Girl,

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Speaker 5: and most adults are parents or educators don't know about it,

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Speaker 5: but it literally is an It's an AI derivative with

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Speaker 5: a video of a girl and you can talk to her,

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Speaker 5: and you can if you look up the app, it'll

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Speaker 5: tell you like it's better than having a real girlfriend.

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Speaker 5: You have a girlfriend in your pocket at any time,

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Speaker 5: and you can tell her what to do, and you

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Speaker 5: can imagine the things that this this this girl will

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Speaker 5: do for you. So it's you know, of course, like

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Speaker 5: I could go in and say like I just want

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Speaker 5: to go on a walk, or I want you to

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Speaker 5: be my best friend, and I could be like very

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Speaker 5: late late or whatever. But you know, you take adolescents

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00:21:37,280 --> 00:21:39,760
Speaker 5: where they're pushing boundaries and they're curious and all of

432
00:21:39,760 --> 00:21:44,160
Speaker 5: those things, and it gets dark and it gets very

433
00:21:44,240 --> 00:21:47,200
Speaker 5: challenging in terms of like the psychological risks very quickly

434
00:21:47,240 --> 00:21:47,640
Speaker 5: on them.

435
00:21:48,080 --> 00:21:49,840
Speaker 1: So what a parents do, I mean, do you do

436
00:21:49,880 --> 00:21:51,639
Speaker 1: you look on your kid's phone to see if they

437
00:21:51,680 --> 00:21:54,080
Speaker 1: have these now? I mean, and I'm sure you're up

438
00:21:54,080 --> 00:21:57,800
Speaker 1: on this. With this new hidden app drawer on the iPhone,

439
00:21:57,880 --> 00:22:00,439
Speaker 1: with the latest update. I mean, it's gonna be for

440
00:22:00,480 --> 00:22:03,600
Speaker 1: parents that don't really even know that's there to find

441
00:22:03,640 --> 00:22:05,280
Speaker 1: these apps on their kids phone. I mean, how do

442
00:22:05,280 --> 00:22:06,960
Speaker 1: you even where do you start as a parent.

443
00:22:08,400 --> 00:22:11,480
Speaker 5: You know, it's to me as this is what I

444
00:22:11,520 --> 00:22:14,680
Speaker 5: address in my program. I'm like, we've got to give

445
00:22:14,720 --> 00:22:17,720
Speaker 5: power to the kids, because to your point, like they're

446
00:22:17,760 --> 00:22:20,480
Speaker 5: going into Congress, they're testifying they're doing all of these things.

447
00:22:20,480 --> 00:22:22,919
Speaker 5: They're like, hey, look at we're getting parents' controls. And

448
00:22:22,960 --> 00:22:25,360
Speaker 5: at the same time they're releasing things I can nap

449
00:22:25,440 --> 00:22:28,280
Speaker 5: drawers that can give kids like more power to be

450
00:22:28,400 --> 00:22:31,399
Speaker 5: secretive and like do things without the parents knowing. And

451
00:22:31,480 --> 00:22:34,720
Speaker 5: so it truly in my estimation and what I've seen

452
00:22:34,840 --> 00:22:36,840
Speaker 5: work is to talk to the kids about it and

453
00:22:36,880 --> 00:22:40,040
Speaker 5: give them power. When we educate the kids and say hey,

454
00:22:40,560 --> 00:22:42,400
Speaker 5: this is what the industry is doing, this is how

455
00:22:42,400 --> 00:22:44,840
Speaker 5: they're using you, this is how you have now become

456
00:22:44,840 --> 00:22:47,920
Speaker 5: a commodity, and let me show you some of those ways,

457
00:22:48,080 --> 00:22:51,239
Speaker 5: it infuriates them. And then I remind them they are

458
00:22:51,320 --> 00:22:55,320
Speaker 5: the largest technological cohort in history and if we can

459
00:22:55,520 --> 00:22:58,640
Speaker 5: stop allowing big tech to silo them, they can come

460
00:22:58,680 --> 00:23:01,439
Speaker 5: together and make true difference is where they truly have

461
00:23:01,600 --> 00:23:04,639
Speaker 5: better control and they're not getting manipulated by these industries.

462
00:23:05,560 --> 00:23:08,000
Speaker 1: Is there a warning sign for parents to kind of

463
00:23:08,080 --> 00:23:09,680
Speaker 1: I mean, I know kids are on their phones, on

464
00:23:09,720 --> 00:23:12,480
Speaker 1: their devices. You know they're doing I was just taking

465
00:23:12,520 --> 00:23:15,600
Speaker 1: a tour of a high school yesterday and I mean

466
00:23:15,760 --> 00:23:18,320
Speaker 1: half the kids were on their phones in class. Half

467
00:23:18,320 --> 00:23:20,840
Speaker 1: the kids had an AirPod in one ear, which to

468
00:23:20,920 --> 00:23:24,120
Speaker 1: me is totally unacceptable. But you know, it's the reality

469
00:23:24,160 --> 00:23:26,800
Speaker 1: of what you know. These I call them kids, but

470
00:23:26,880 --> 00:23:29,520
Speaker 1: like teenagers are growing up at a completely different time

471
00:23:29,560 --> 00:23:33,160
Speaker 1: where it's always on, you're always connected, and by the way,

472
00:23:33,200 --> 00:23:35,960
Speaker 1: if you're not in on it, all your other friends

473
00:23:35,960 --> 00:23:37,040
Speaker 1: are and you're left out.

474
00:23:38,080 --> 00:23:38,399
Speaker 4: Yeah.

475
00:23:38,720 --> 00:23:43,960
Speaker 5: Yeah, I think that it's fundamentally different for parents. It's tough, right,

476
00:23:44,000 --> 00:23:47,840
Speaker 5: So parents need to approach kids with empathy, understanding, and

477
00:23:47,880 --> 00:23:50,159
Speaker 5: curiosity because I think that if we come in and

478
00:23:50,200 --> 00:23:52,120
Speaker 5: we say like, hey, this is how we did it,

479
00:23:52,320 --> 00:23:54,840
Speaker 5: you know, kids are like, we don't really care. And

480
00:23:54,880 --> 00:23:57,720
Speaker 5: I'm happy to provide you a link for your listeners.

481
00:23:57,720 --> 00:24:00,800
Speaker 5: But I wrote a book that they can downlok for

482
00:24:00,880 --> 00:24:03,919
Speaker 5: free called Digital Distress, and it really is about the

483
00:24:03,960 --> 00:24:06,880
Speaker 5: first generation, which is Gen z that has come through

484
00:24:07,000 --> 00:24:10,679
Speaker 5: that is fully digital, and it helps parents understand it

485
00:24:10,760 --> 00:24:13,679
Speaker 5: is a different community, it is a different world, and

486
00:24:13,880 --> 00:24:17,000
Speaker 5: it kind of puts that gap together. It's the best

487
00:24:17,000 --> 00:24:18,679
Speaker 5: I could do to try to kind of scale what

488
00:24:18,800 --> 00:24:22,240
Speaker 5: I know and the knowledge that I have. But parents

489
00:24:22,280 --> 00:24:26,280
Speaker 5: need to understand that kids have more control than we think,

490
00:24:26,359 --> 00:24:29,360
Speaker 5: and they want to do good if given the opportunity,

491
00:24:29,480 --> 00:24:31,960
Speaker 5: and so we just have to have that as a

492
00:24:32,680 --> 00:24:36,359
Speaker 5: synergistic approach and not just come down on them as parents.

493
00:24:36,359 --> 00:24:40,199
Speaker 5: Obviously guidelines and parents have to be parents, but we

494
00:24:40,359 --> 00:24:42,640
Speaker 5: really truly have to get their voice in this if

495
00:24:42,640 --> 00:24:44,280
Speaker 5: we're going to get systemic change.

496
00:24:44,840 --> 00:24:48,439
Speaker 1: And finally, these AI companionship apps versus sort of the

497
00:24:48,520 --> 00:24:52,679
Speaker 1: traditional social media apps. I mean, the AI apps make

498
00:24:52,760 --> 00:24:56,880
Speaker 1: social media seem like a cake walk at this point, right.

499
00:24:56,960 --> 00:25:02,320
Speaker 5: Well, the difference is is right, social media is very interactive,

500
00:25:02,440 --> 00:25:04,520
Speaker 5: like we have the ability to put something out there,

501
00:25:04,520 --> 00:25:08,399
Speaker 5: we're getting something back. AI appears that way, but like

502
00:25:08,440 --> 00:25:10,600
Speaker 5: you have to think, it doesn't know right from wrong.

503
00:25:10,760 --> 00:25:15,879
Speaker 5: AI is completely generative and it robs authentic relationships and

504
00:25:16,520 --> 00:25:19,520
Speaker 5: true boundaries that we have in real life. So you

505
00:25:19,560 --> 00:25:22,920
Speaker 5: can really be totally awful to an AI character and

506
00:25:22,920 --> 00:25:24,640
Speaker 5: they're going to come back and still love you. You can

507
00:25:24,680 --> 00:25:27,280
Speaker 5: be truly inappropriate with an AI character and they're going

508
00:25:27,320 --> 00:25:28,679
Speaker 5: to come back and meet you.

509
00:25:28,760 --> 00:25:29,000
Speaker 4: There.

510
00:25:29,400 --> 00:25:33,760
Speaker 5: So the addictive and the emotional manipulation that AI provides

511
00:25:33,920 --> 00:25:36,800
Speaker 5: is very, very different than even with social media, which

512
00:25:36,960 --> 00:25:38,920
Speaker 5: I already think is like awful for kids.

513
00:25:39,320 --> 00:25:42,160
Speaker 1: Yeah so do I. I think it's awful for adults

514
00:25:42,160 --> 00:25:45,359
Speaker 1: too half the time. But here we are, all right,

515
00:25:45,600 --> 00:25:47,680
Speaker 1: Doctor Lisa Stroman, you have a website that you want

516
00:25:47,760 --> 00:25:48,440
Speaker 1: folks to visit.

517
00:25:49,400 --> 00:25:52,480
Speaker 5: Sure if they want to go to Digital Citisenacademy dot org.

518
00:25:52,920 --> 00:25:55,240
Speaker 5: There's resources on there, and like I said, I will

519
00:25:55,320 --> 00:25:57,920
Speaker 5: follow up and send you a note with the free

520
00:25:57,920 --> 00:25:59,240
Speaker 5: books for your listeners.

521
00:25:59,520 --> 00:26:01,439
Speaker 1: All right, thanks so much for joining me today. And

522
00:26:01,480 --> 00:26:05,600
Speaker 1: obviously our thoughts are with the family in Orlando, Florida. Uh,

523
00:26:05,760 --> 00:26:08,399
Speaker 1: with this child, it just just sad, sad story.

524
00:26:09,000 --> 00:26:09,160
Speaker 4: Uh.

525
00:26:09,240 --> 00:26:11,680
Speaker 1: Eighty to eight rich one O one eight eight eight

526
00:26:11,920 --> 00:26:14,480
Speaker 1: seven four to two four one zero one the website

527
00:26:14,480 --> 00:26:17,120
Speaker 1: for the show rich on tech dot TV. I'll link

528
00:26:17,200 --> 00:26:20,720
Speaker 1: up Lisa's website there as well. Uh. Coming up, I'm

529
00:26:20,720 --> 00:26:25,400
Speaker 1: gonna tell you why big companies, Surprise Surprise, are fighting

530
00:26:25,440 --> 00:26:29,200
Speaker 1: the FTC's new click to cancel rule. They don't want

531
00:26:29,200 --> 00:26:31,200
Speaker 1: to make it easy for you to cancel your subscriptions.

532
00:26:31,359 --> 00:26:38,840
Speaker 1: You're listening to Rich on tech. Let's see a couple

533
00:26:38,840 --> 00:26:43,080
Speaker 1: of people emailed about the dash cams. Neil said, Uh,

534
00:26:43,359 --> 00:26:46,040
Speaker 1: it's a dash cams can go in your rear window.

535
00:26:46,080 --> 00:26:49,879
Speaker 1: If it's on your bumper, it's gonna end up getting destroyed. Huh, okay,

536
00:26:49,960 --> 00:26:52,199
Speaker 1: I guess you. And then uh, Steve also said, my

537
00:26:52,280 --> 00:26:55,200
Speaker 1: rear camera is on the back window, So I guess

538
00:26:55,200 --> 00:26:58,200
Speaker 1: that must be a camera that doesn't have the integrated camera.

539
00:26:58,880 --> 00:27:00,280
Speaker 1: I mean, I guess it's better than thing.

540
00:27:00,320 --> 00:27:00,480
Speaker 6: Right.

541
00:27:00,520 --> 00:27:02,360
Speaker 1: If it sees through your back window, you could see

542
00:27:02,359 --> 00:27:06,280
Speaker 1: the person that kind of came up on you. Okay,

543
00:27:06,280 --> 00:27:10,720
Speaker 1: thanks for those emails. Let's see FTC a couple weeks ago,

544
00:27:10,760 --> 00:27:12,879
Speaker 1: I told you about this click to cancel rule that

545
00:27:12,920 --> 00:27:17,119
Speaker 1: they approved. So this rule says that if you sign

546
00:27:17,200 --> 00:27:21,159
Speaker 1: up for something, the cancelation process has to be just

547
00:27:21,200 --> 00:27:23,399
Speaker 1: as easy. So if you're able to sign up for

548
00:27:23,560 --> 00:27:27,000
Speaker 1: let's say a newspaper subscription online, you should be able

549
00:27:27,040 --> 00:27:30,280
Speaker 1: to go online and cancel that newspaper subscription without jumping

550
00:27:30,320 --> 00:27:34,440
Speaker 1: through a lot of hoops, without having to chat with

551
00:27:34,480 --> 00:27:39,120
Speaker 1: someone without having to interact with an agent, not having

552
00:27:39,160 --> 00:27:42,439
Speaker 1: to go online or phone. I mean, there's just so

553
00:27:42,440 --> 00:27:45,959
Speaker 1: many different ways that they make you kind of cancel

554
00:27:46,040 --> 00:27:49,760
Speaker 1: your subscription versus signing up. Signing up super easy, it's

555
00:27:49,800 --> 00:27:52,399
Speaker 1: super simple. It's a couple of clicks, boom, you're done

556
00:27:52,800 --> 00:27:55,160
Speaker 1: when you go to cancel. Not very easy. And of course,

557
00:27:55,160 --> 00:27:57,159
Speaker 1: if you ever had a gym membership, you know all

558
00:27:57,160 --> 00:28:00,919
Speaker 1: about this. It is nearly impossible. The last time I

559
00:28:00,920 --> 00:28:03,600
Speaker 1: had to cancel a gym membership, I actually used an app.

560
00:28:03,680 --> 00:28:06,040
Speaker 1: It was called true Bill back then. Now it's called

561
00:28:06,119 --> 00:28:09,240
Speaker 1: Rocket Money, but I used it to cancel two memberships.

562
00:28:09,400 --> 00:28:12,080
Speaker 1: One was my gym membership and one was my kid's gym,

563
00:28:12,119 --> 00:28:15,280
Speaker 1: you know, like that those little kid gym things. And

564
00:28:15,320 --> 00:28:17,360
Speaker 1: they both made it really tricky, like you gotta send

565
00:28:17,359 --> 00:28:19,920
Speaker 1: a letter on a Tuesday. It's got to be notarized.

566
00:28:20,400 --> 00:28:22,320
Speaker 1: You got to you know, put your signature in blood

567
00:28:22,800 --> 00:28:25,760
Speaker 1: and then send it with a a I don't know,

568
00:28:25,800 --> 00:28:28,680
Speaker 1: a non forever stamp. You know, it's very very tricky.

569
00:28:29,160 --> 00:28:30,960
Speaker 1: And so I was like, you know what, let me

570
00:28:30,960 --> 00:28:32,760
Speaker 1: see if this app can do this, and sure enough

571
00:28:32,800 --> 00:28:35,000
Speaker 1: it did. It got both of them canceled very easily.

572
00:28:36,000 --> 00:28:39,040
Speaker 1: So FTC's new rule is supposed to go into effect

573
00:28:39,080 --> 00:28:41,800
Speaker 1: in one hundred and eighty days, and it says, yeah,

574
00:28:41,840 --> 00:28:44,400
Speaker 1: if you can, you got to cancel. Make it easy.

575
00:28:44,800 --> 00:28:47,640
Speaker 1: That's that's the bottom line. And when you think there's

576
00:28:47,800 --> 00:28:49,840
Speaker 1: there's companies that don't do this anymore, there are many

577
00:28:49,840 --> 00:28:51,600
Speaker 1: many companies that still do this. I'm gonna I'm not

578
00:28:51,600 --> 00:28:55,000
Speaker 1: gonna mention them by name, but let's just say cable companies.

579
00:28:55,680 --> 00:29:00,120
Speaker 1: There are some audio companies, there are some alarm company

580
00:29:01,200 --> 00:29:04,000
Speaker 1: don't make it easy. Jim's obviously notorious for this. So

581
00:29:04,440 --> 00:29:08,440
Speaker 1: why am I telling this because three industry groups that

582
00:29:08,520 --> 00:29:12,640
Speaker 1: represent a lot of these companies are suing the FTC

583
00:29:13,320 --> 00:29:17,160
Speaker 1: to stop this rule. Those companies are the NCTA, the

584
00:29:17,160 --> 00:29:21,520
Speaker 1: Internet and Television Association, the Electronic Security Association, and the

585
00:29:21,560 --> 00:29:26,400
Speaker 1: Interactive Advertising Bureau. These companies represent a lot of major

586
00:29:26,600 --> 00:29:30,000
Speaker 1: cable companies, a lot of major entertainment companies, a lot

587
00:29:30,000 --> 00:29:33,240
Speaker 1: of major alarm companies, a lot of major just companies

588
00:29:33,280 --> 00:29:36,720
Speaker 1: that don't want you to cancel. I think that's horrible.

589
00:29:36,960 --> 00:29:40,560
Speaker 1: And here's what I think. Why not just make your

590
00:29:40,800 --> 00:29:45,400
Speaker 1: pricing transparent? Why not make your pricing good, And why

591
00:29:45,440 --> 00:29:47,440
Speaker 1: are you trying to get me to stay when I'm leaving?

592
00:29:47,440 --> 00:29:49,920
Speaker 1: Why don't you just have a service that's so great

593
00:29:50,680 --> 00:29:53,400
Speaker 1: that I want to stay? Have you ever tried to

594
00:29:53,440 --> 00:29:57,040
Speaker 1: cancel Netflix? It's so easy that you do it, and

595
00:29:57,080 --> 00:29:58,840
Speaker 1: you're like, wait a second, I shouldn't have done that.

596
00:29:59,200 --> 00:30:02,720
Speaker 1: They don't try to you in with like a better deal. Literally,

597
00:30:02,920 --> 00:30:06,240
Speaker 1: anytime you get an email from Netflix that says the

598
00:30:06,240 --> 00:30:08,560
Speaker 1: price is going up, it says, yeah, your price is

599
00:30:08,600 --> 00:30:10,560
Speaker 1: going up on this day. If you don't like it,

600
00:30:10,680 --> 00:30:12,440
Speaker 1: here's how to cancel, and they give you the link

601
00:30:12,480 --> 00:30:16,440
Speaker 1: to cancel. That's how that is how confident they are

602
00:30:16,840 --> 00:30:20,120
Speaker 1: that you like their service. And yeah, do people cancel

603
00:30:20,200 --> 00:30:23,200
Speaker 1: Netflix all the time all the time. It's easy to cancel,

604
00:30:23,320 --> 00:30:26,280
Speaker 1: it's easy to bring back. Now with Paramount Plus, it's

605
00:30:26,360 --> 00:30:28,520
Speaker 1: easy to cancel. But every time I go to cancel

606
00:30:28,520 --> 00:30:32,080
Speaker 1: Paramount Plus, which is like every other time I subscribe,

607
00:30:32,360 --> 00:30:34,160
Speaker 1: they say, oh, we'll give you three months free, we'll

608
00:30:34,200 --> 00:30:38,080
Speaker 1: give you another month free. So anyway, my point is

609
00:30:38,600 --> 00:30:41,120
Speaker 1: FTC click to cancel is a good thing for us,

610
00:30:41,560 --> 00:30:43,800
Speaker 1: not so good for companies. But hopefully they just give

611
00:30:43,920 --> 00:30:46,720
Speaker 1: better pricing and easier ways of signing up and getting

612
00:30:46,760 --> 00:30:49,520
Speaker 1: rid of it eighty eight rich one oh one eight

613
00:30:49,600 --> 00:30:52,360
Speaker 1: eight eight seven four to two four one zero one.

614
00:30:52,480 --> 00:30:56,160
Speaker 1: If you have Amazon Prime, there's a new fuel savings benefit.

615
00:30:57,200 --> 00:30:59,960
Speaker 1: UH save ten cents per gallon at seven thousand BP

616
00:31:00,040 --> 00:31:05,040
Speaker 1: D stations, Amaco and AMPM gas stations across the US.

617
00:31:05,600 --> 00:31:08,280
Speaker 1: They expect you to save about seventy dollars a year

618
00:31:08,320 --> 00:31:11,480
Speaker 1: for Prime members at drive a gas car. Electric vehicle

619
00:31:11,600 --> 00:31:15,560
Speaker 1: charging savings is coming in twenty twenty five with something

620
00:31:15,600 --> 00:31:18,760
Speaker 1: called BP Pulse. I look up online, though it does

621
00:31:18,800 --> 00:31:20,520
Speaker 1: not seem like they have a lot on that BP

622
00:31:20,640 --> 00:31:23,920
Speaker 1: Pulse network. Maybe that's changing because they still have another year.

623
00:31:24,440 --> 00:31:25,720
Speaker 1: But if you want to sign up for this, go

624
00:31:25,760 --> 00:31:29,040
Speaker 1: to Amazon dot com slash Fuel Savings. You have to

625
00:31:29,040 --> 00:31:33,400
Speaker 1: download and create an account with this free Ernifi app,

626
00:31:34,160 --> 00:31:36,760
Speaker 1: and then use the NiFi app to locate the stations

627
00:31:36,800 --> 00:31:38,680
Speaker 1: and then you redeem this at the pump using your

628
00:31:38,720 --> 00:31:43,560
Speaker 1: phone number or your linked payment. I also really really

629
00:31:43,600 --> 00:31:46,360
Speaker 1: like an app called Upside, and I don't know if

630
00:31:46,360 --> 00:31:48,800
Speaker 1: it's like as guaranteed you know, ten cents per gallon,

631
00:31:48,920 --> 00:31:51,400
Speaker 1: but if you refer your friends, they do give you

632
00:31:51,440 --> 00:31:53,120
Speaker 1: a decent amount off the gas. I think it's like

633
00:31:53,120 --> 00:31:55,880
Speaker 1: fifteen cents, but you have to keep referring people. But

634
00:31:56,120 --> 00:31:58,880
Speaker 1: upside dot com that's another one. I use that all

635
00:31:58,880 --> 00:32:01,120
Speaker 1: the time, not obviously I have an electric car, but

636
00:32:02,000 --> 00:32:04,600
Speaker 1: for my wife's gas, I use that and it's great.

637
00:32:04,680 --> 00:32:07,680
Speaker 1: Saves us money every time. And then also for groceries.

638
00:32:08,440 --> 00:32:11,080
Speaker 1: If you check out at the store with your linked

639
00:32:11,120 --> 00:32:13,560
Speaker 1: credit card or debit card, they give you a certain

640
00:32:13,600 --> 00:32:18,360
Speaker 1: amount of cash back, and it's pretty substantial. Actually, Charlene

641
00:32:18,360 --> 00:32:22,080
Speaker 1: writes in from Hawaiian Gardens, that sounds nice. I have

642
00:32:22,080 --> 00:32:24,640
Speaker 1: a Samsung Galaxy S twenty four phone. When I take photos,

643
00:32:24,680 --> 00:32:27,120
Speaker 1: I move them into separate folders. If I take a

644
00:32:27,160 --> 00:32:29,080
Speaker 1: screenshot or picture of a cat and I move it

645
00:32:29,120 --> 00:32:31,200
Speaker 1: to a folder that same cat, it still puts the

646
00:32:31,200 --> 00:32:33,640
Speaker 1: picture in that folder, but leaves it in the main folder.

647
00:32:34,320 --> 00:32:36,200
Speaker 1: If you try to delete it from the recent folder,

648
00:32:36,200 --> 00:32:38,080
Speaker 1: it delets from the cat folder. Why does it do that?

649
00:32:38,120 --> 00:32:41,080
Speaker 1: And how can I fix the problem, Charlene, This is

650
00:32:41,080 --> 00:32:43,920
Speaker 1: not a problem. This is how it is intended to be.

651
00:32:44,720 --> 00:32:48,160
Speaker 1: So nobody really uses file folders anymore because we can

652
00:32:48,240 --> 00:32:52,080
Speaker 1: search and slice and dice using keywords, and the keywords

653
00:32:52,120 --> 00:32:55,400
Speaker 1: have gotten so good on these programs like Google Photos

654
00:32:55,600 --> 00:32:59,760
Speaker 1: or Samsung's Gallery app or Apple Photos that they don't

655
00:32:59,800 --> 00:33:03,320
Speaker 1: really move the photos into those folders anymore. They always

656
00:33:03,360 --> 00:33:06,920
Speaker 1: remain in the main kind of let's say master folder,

657
00:33:07,400 --> 00:33:09,640
Speaker 1: but it's just putting a link to that photo in

658
00:33:09,720 --> 00:33:12,959
Speaker 1: the cat folder. So you're really just making an album

659
00:33:13,000 --> 00:33:16,680
Speaker 1: that says, oh, these are all the cat pictures. But personally, Charlene,

660
00:33:16,680 --> 00:33:19,160
Speaker 1: there's no real reason to do this unless you have

661
00:33:20,120 --> 00:33:22,720
Speaker 1: a business use or a work use, or you're just

662
00:33:22,760 --> 00:33:25,920
Speaker 1: making an album of like a vacation. Because you can

663
00:33:25,960 --> 00:33:29,320
Speaker 1: always just search whatever you want at any time using keywords,

664
00:33:29,320 --> 00:33:31,520
Speaker 1: So try it on your S twenty four Ultra or

665
00:33:31,520 --> 00:33:34,200
Speaker 1: your S twenty four pol Plus. You can just search

666
00:33:34,240 --> 00:33:39,120
Speaker 1: for a keyword, search mountain, search, cat search, rainbow search sunset,

667
00:33:39,320 --> 00:33:42,000
Speaker 1: and search someone's name. You can name people in your photos.

668
00:33:42,040 --> 00:33:44,800
Speaker 1: That is the best way to organize your photos, which

669
00:33:44,880 --> 00:33:47,719
Speaker 1: to say is there is no reason to organize photos

670
00:33:47,760 --> 00:33:50,360
Speaker 1: anymore unless you are making an album that you were

671
00:33:50,400 --> 00:33:52,560
Speaker 1: sharing with someone, or you run a small business and

672
00:33:52,560 --> 00:33:54,320
Speaker 1: you want to show everyone all the bathrooms that you've

673
00:33:54,320 --> 00:33:57,600
Speaker 1: ever remodeled, something like that. But otherwise, next time you

674
00:33:57,640 --> 00:34:00,520
Speaker 1: need a cat picture, just search cat eight of eight

675
00:34:00,640 --> 00:34:03,280
Speaker 1: Rich one O one eight eight eight seven four to

676
00:34:03,320 --> 00:34:13,600
Speaker 1: two four one zero one, ED in Fullerton, California.

677
00:34:13,800 --> 00:34:18,200
Speaker 4: Ed, you're on with rich him calling about my Samsung

678
00:34:19,160 --> 00:34:25,360
Speaker 4: Galaxy Flip four phone. It's I can I can receive

679
00:34:25,480 --> 00:34:29,120
Speaker 4: calls and hear them, but they cannot hear me. It's garbled.

680
00:34:29,200 --> 00:34:30,560
Speaker 4: The transmission is garbled.

681
00:34:30,640 --> 00:34:32,640
Speaker 1: Staticky, are you on it right now?

682
00:34:33,000 --> 00:34:33,200
Speaker 4: No?

683
00:34:33,640 --> 00:34:36,840
Speaker 1: Okay, I was gonna say, you sound great right now?

684
00:34:37,719 --> 00:34:39,120
Speaker 1: So how long has this been going on?

685
00:34:40,280 --> 00:34:43,839
Speaker 4: This is, uh, three or four days now?

686
00:34:44,280 --> 00:34:46,000
Speaker 1: Oh, three or four days, okay, So it's not it's

687
00:34:46,000 --> 00:34:47,879
Speaker 1: not been a long time. It's just been a couple

688
00:34:47,880 --> 00:34:48,200
Speaker 1: of days.

689
00:34:48,280 --> 00:34:51,080
Speaker 4: Phone is just finished paying for it. It's two years old.

690
00:34:51,160 --> 00:34:53,200
Speaker 1: Oh well that's when they break down. Ed, Come on,

691
00:34:53,239 --> 00:34:54,000
Speaker 1: everyone knows that.

692
00:34:54,160 --> 00:34:57,799
Speaker 4: Of course, it's got a couple other issues, but this

693
00:34:57,920 --> 00:35:00,560
Speaker 4: is the the current one that makes an inoperative.

694
00:35:01,080 --> 00:35:03,320
Speaker 1: So every single person you call, it's garbled.

695
00:35:03,840 --> 00:35:08,000
Speaker 4: Yes, okay, half a dozen times with different people.

696
00:35:08,160 --> 00:35:14,200
Speaker 1: Okay, So, and you've restarted the phone? I take it. No, okay.

697
00:35:14,560 --> 00:35:18,600
Speaker 1: So first thing, okay, Well that's okay, you turned it

698
00:35:18,600 --> 00:35:19,440
Speaker 1: off and turn it back on.

699
00:35:20,920 --> 00:35:23,600
Speaker 4: No, I didn't restart got it?

700
00:35:23,680 --> 00:35:26,440
Speaker 1: Okay? So what I would do is restart the phone

701
00:35:26,560 --> 00:35:29,920
Speaker 1: and see if that helps. That may just you know,

702
00:35:30,280 --> 00:35:34,680
Speaker 1: Samsung phones sometimes as software can get a little uh

703
00:35:35,000 --> 00:35:37,840
Speaker 1: you know, little laggy, a little clogged up, and a

704
00:35:37,920 --> 00:35:42,720
Speaker 1: nice reset will help. There's also some uh some optimization

705
00:35:43,160 --> 00:35:46,560
Speaker 1: tasks inside the settings which I would look through, and

706
00:35:46,640 --> 00:35:50,279
Speaker 1: there's a there's actually a just an optimized now, a

707
00:35:50,280 --> 00:35:53,520
Speaker 1: big optimized now button. So if you go into Settings

708
00:35:53,560 --> 00:35:57,120
Speaker 1: Device Care and it'll say optimized now, I would click

709
00:35:57,239 --> 00:35:59,360
Speaker 1: that and it will go through and kind of detect

710
00:35:59,400 --> 00:36:03,680
Speaker 1: anything that messing with your phone. If it's a software problem.

711
00:36:03,719 --> 00:36:05,760
Speaker 1: This could be a physical problem or a hardware problem,

712
00:36:05,760 --> 00:36:07,640
Speaker 1: but I doubt it because it's two years old and

713
00:36:07,640 --> 00:36:09,960
Speaker 1: you've been using it. The other thing I would do

714
00:36:10,000 --> 00:36:12,439
Speaker 1: is make sure all of the software is up to date.

715
00:36:12,920 --> 00:36:15,000
Speaker 1: So have you've done all the major software updates for

716
00:36:15,080 --> 00:36:19,040
Speaker 1: this phonematically does that in the middle of the night, okay,

717
00:36:19,080 --> 00:36:20,759
Speaker 1: so make sure. I would just go through and just

718
00:36:20,880 --> 00:36:23,200
Speaker 1: you know, make sure on Google Play all those are updated.

719
00:36:23,280 --> 00:36:26,239
Speaker 1: Go through on the Samsung software Update and you know

720
00:36:26,239 --> 00:36:28,600
Speaker 1: they have a main software update, just double check that

721
00:36:28,719 --> 00:36:31,919
Speaker 1: to make sure those are up to date. I love

722
00:36:32,000 --> 00:36:34,239
Speaker 1: software updates, so I'm always looking for those, but I

723
00:36:34,280 --> 00:36:35,239
Speaker 1: know the average person is.

724
00:36:35,239 --> 00:36:39,439
Speaker 4: A care another symptom. That's when I used to open

725
00:36:39,480 --> 00:36:42,680
Speaker 4: it up, it would populate the home screen immediately. Now

726
00:36:42,719 --> 00:36:45,759
Speaker 4: it's three or four seconds before that screen shows up.

727
00:36:46,320 --> 00:36:48,120
Speaker 1: Okay, yeah, I mean it sounds like, you know, it's

728
00:36:48,160 --> 00:36:49,880
Speaker 1: two years old, so you probably have a couple of

729
00:36:49,880 --> 00:36:51,839
Speaker 1: apps on there and things like that over the years

730
00:36:51,880 --> 00:36:54,279
Speaker 1: that have built up. So what I would also do,

731
00:36:54,320 --> 00:36:56,520
Speaker 1: and I always recommend this, is go through your list

732
00:36:56,560 --> 00:36:59,279
Speaker 1: of apps, uninstall any apps that you no longer need

733
00:36:59,440 --> 00:37:02,239
Speaker 1: or want, because that will help the phone not to

734
00:37:02,320 --> 00:37:04,359
Speaker 1: load so many things in the background when you're first

735
00:37:04,360 --> 00:37:06,520
Speaker 1: loading the loading up this device. So I would do that.

736
00:37:06,560 --> 00:37:09,440
Speaker 1: I've done that, okay, And then the other thing I

737
00:37:09,440 --> 00:37:12,160
Speaker 1: would do is once you do all the other steps,

738
00:37:12,160 --> 00:37:14,800
Speaker 1: So once you've done everything and you've gotten this phone,

739
00:37:14,800 --> 00:37:17,400
Speaker 1: you know, you've done the software updates, you've done the

740
00:37:18,360 --> 00:37:20,800
Speaker 1: you know, the the app cleaning, all that good stuff,

741
00:37:20,840 --> 00:37:26,000
Speaker 1: you've done, the the maintenance and the device care, I

742
00:37:26,040 --> 00:37:29,879
Speaker 1: would go through and there's a there's a feature where

743
00:37:29,880 --> 00:37:33,120
Speaker 1: you can kind of reset your settings, and so if

744
00:37:33,160 --> 00:37:36,200
Speaker 1: you type in if you go into your about phone

745
00:37:36,239 --> 00:37:39,160
Speaker 1: at the bottom, it says reset, and there's actually a

746
00:37:39,280 --> 00:37:43,359
Speaker 1: reset mobile network settings, and so you can reset your

747
00:37:43,360 --> 00:37:46,239
Speaker 1: mobile network settings and it will be fine. It'll just

748
00:37:46,320 --> 00:37:48,839
Speaker 1: kind of clear out your network and bring it back

749
00:37:48,880 --> 00:37:51,120
Speaker 1: again once the phone restarts. But I would do that

750
00:37:51,280 --> 00:37:55,480
Speaker 1: and maybe that will bring back the clear calls. The

751
00:37:55,520 --> 00:37:57,640
Speaker 1: other thing, and this may be a small thing. You

752
00:37:57,719 --> 00:38:01,040
Speaker 1: might just have some gunk, some lint that is stuck

753
00:38:01,120 --> 00:38:04,440
Speaker 1: in the bottom of your phone. I would also maybe

754
00:38:04,440 --> 00:38:06,080
Speaker 1: take a little bit of canned air and kind of

755
00:38:06,200 --> 00:38:10,200
Speaker 1: gently just look in that area and maybe gently blow

756
00:38:10,239 --> 00:38:12,640
Speaker 1: out that area as well. There's some microphones and things

757
00:38:12,719 --> 00:38:15,040
Speaker 1: on the bottom of the phone, and sometimes even with

758
00:38:15,120 --> 00:38:18,759
Speaker 1: Samsung phones, I've noticed the way you hold them, your

759
00:38:18,800 --> 00:38:22,000
Speaker 1: finger could be on that microphone on the bottom, which

760
00:38:22,080 --> 00:38:24,480
Speaker 1: really messes it up and people can't hear you if

761
00:38:24,480 --> 00:38:26,680
Speaker 1: your finger happens to lay on that microphone on the

762
00:38:26,680 --> 00:38:28,680
Speaker 1: bottom of the phone. Those are the things I would

763
00:38:28,760 --> 00:38:32,200
Speaker 1: check out and ed hopefully that will fix your device,

764
00:38:32,640 --> 00:38:35,560
Speaker 1: if not bring it into a maybe like a you

765
00:38:35,680 --> 00:38:38,400
Speaker 1: break I Fix or even your carrier store if you

766
00:38:38,400 --> 00:38:41,120
Speaker 1: have a main carrier, and you can hopefully get some

767
00:38:41,160 --> 00:38:44,279
Speaker 1: help that way if it's maybe a hardware issue. Thanks

768
00:38:44,320 --> 00:38:46,960
Speaker 1: for the call. Do appreciate it? Got an email from

769
00:38:47,200 --> 00:38:51,640
Speaker 1: Whitney in Los Angeles. Whitney says, Hey, what do you

770
00:38:51,640 --> 00:38:53,680
Speaker 1: think of the new promotion that Verizon is having a

771
00:38:53,719 --> 00:38:57,000
Speaker 1: free iPhone sixteen in exchange for whatever phone you have? Now?

772
00:38:57,440 --> 00:38:59,400
Speaker 1: Is there a catch? And if there isn't, why are

773
00:38:59,440 --> 00:39:01,640
Speaker 1: they doing it? What are they gaining? You only have

774
00:39:01,680 --> 00:39:04,800
Speaker 1: to pay the tax and one monthly bill. It doesn't

775
00:39:04,840 --> 00:39:06,879
Speaker 1: increase either. Thank you love all the stuff you post

776
00:39:06,920 --> 00:39:10,319
Speaker 1: and I listen to you on the radio, et cetera. Well,

777
00:39:10,320 --> 00:39:13,359
Speaker 1: here is the catch, Whitney. The catch is yes, uh,

778
00:39:13,600 --> 00:39:15,799
Speaker 1: you are on the hook for thirty six months for

779
00:39:15,840 --> 00:39:19,440
Speaker 1: this free phone. So let's do a little bit of math. Okay.

780
00:39:19,520 --> 00:39:22,440
Speaker 1: So number one, just looking at this the details of

781
00:39:22,480 --> 00:39:26,200
Speaker 1: this promotion, you have to have the Ultimate Unlimited plan.

782
00:39:26,719 --> 00:39:30,200
Speaker 1: Now this is for thirty six months. The Ultimate Unlimited

783
00:39:30,200 --> 00:39:33,399
Speaker 1: plan is one hundred dollars a month times thirty six months,

784
00:39:33,440 --> 00:39:36,759
Speaker 1: that's thirty six hundred dollars. Okay. Plus you're giving them

785
00:39:36,800 --> 00:39:38,759
Speaker 1: your old phone. Let's just say your old phone is

786
00:39:38,800 --> 00:39:42,400
Speaker 1: worth three hundred dollars, okay, So that's now thirty nine

787
00:39:42,560 --> 00:39:46,440
Speaker 1: hundred dollars that this company has on your that you

788
00:39:46,480 --> 00:39:49,640
Speaker 1: are giving them, and they're giving you a free phone,

789
00:39:49,719 --> 00:39:53,160
Speaker 1: which costs Let's see, usually they're giving you like a

790
00:39:53,239 --> 00:39:55,800
Speaker 1: eight hundred and twenty nine dollars, So nine eight hundred

791
00:39:55,800 --> 00:39:59,080
Speaker 1: and twenty nine dollars. Okay, Now they're giving that over

792
00:39:59,200 --> 00:40:01,279
Speaker 1: thirty six months, so you must stay a customer with

793
00:40:01,360 --> 00:40:04,359
Speaker 1: them for thirty six months. If you leave, you're gonna

794
00:40:04,360 --> 00:40:06,799
Speaker 1: have to pay the difference. Now, let's just say you

795
00:40:06,800 --> 00:40:09,480
Speaker 1: are a customer of another company, and let's say you

796
00:40:09,520 --> 00:40:12,040
Speaker 1: just got an unlimited plan very similar to the Verizon plan.

797
00:40:12,120 --> 00:40:14,600
Speaker 1: Let's say you went to US Mobile. That's forty four

798
00:40:14,600 --> 00:40:16,759
Speaker 1: dollars a month for their unlimited plan, which uses the

799
00:40:16,800 --> 00:40:20,080
Speaker 1: Verizon network, and that's thirty six months. That's fifteen hundred

800
00:40:20,080 --> 00:40:24,200
Speaker 1: and eighty four dollars over thirty six months. So if

801
00:40:24,200 --> 00:40:27,640
Speaker 1: we subtract thirty six hundred, if we actually say thirty

802
00:40:27,719 --> 00:40:30,200
Speaker 1: nine hundred, I know, keep with me with this math.

803
00:40:30,560 --> 00:40:33,200
Speaker 1: So we said thirty nine hundred dollars to Verizon, you're

804
00:40:33,239 --> 00:40:36,520
Speaker 1: paying fifteen hundred and eighty four dollars to US Mobile

805
00:40:36,920 --> 00:40:40,160
Speaker 1: over that same time period. That would leave you with

806
00:40:40,200 --> 00:40:43,560
Speaker 1: the balance of twenty three hundred and sixteen dollars on

807
00:40:43,680 --> 00:40:46,920
Speaker 1: the table. Verizon's giving you a phone for eight hundred

808
00:40:46,920 --> 00:40:49,040
Speaker 1: and twenty nine dollars. So what do they get out

809
00:40:49,080 --> 00:40:51,080
Speaker 1: of the deal. They get you for a customer for

810
00:40:51,120 --> 00:40:54,040
Speaker 1: three years, and they're making the difference between twenty three

811
00:40:54,520 --> 00:40:57,880
Speaker 1: sixteen minus eight twenty nine, So they're also making an

812
00:40:57,920 --> 00:41:02,200
Speaker 1: extra fifteen hundred dollars in the process for your free phone. So, yes,

813
00:41:02,760 --> 00:41:05,440
Speaker 1: big companies do not do things out of the kindness

814
00:41:05,440 --> 00:41:08,759
Speaker 1: of their heart for you. So my and here's my

815
00:41:08,840 --> 00:41:11,960
Speaker 1: advice on this. If you're sticking with a Verizon or

816
00:41:12,000 --> 00:41:14,600
Speaker 1: an AT and T or a T Mobile and you'll

817
00:41:14,640 --> 00:41:16,400
Speaker 1: want to do the free phone plan, I'm not going

818
00:41:16,440 --> 00:41:18,920
Speaker 1: to fault you for it. Just understand that they are

819
00:41:18,960 --> 00:41:21,000
Speaker 1: not doing this out of the kindness of their heart.

820
00:41:21,239 --> 00:41:23,759
Speaker 1: They're doing it because they make money on the deal

821
00:41:24,200 --> 00:41:27,920
Speaker 1: and it's convenient for you. It's zero percent interest on

822
00:41:27,960 --> 00:41:29,719
Speaker 1: the finance charges and all that stuff. But at the

823
00:41:29,800 --> 00:41:32,680
Speaker 1: end of the day, they're actually making money on this

824
00:41:32,760 --> 00:41:36,040
Speaker 1: deal fifteen hundred dollars to be exact, depending on the plan. Now,

825
00:41:36,040 --> 00:41:39,520
Speaker 1: if you did a Mint Mobile plan, which is even

826
00:41:39,640 --> 00:41:41,960
Speaker 1: cheaper thirty dollars a month for unlimited and by the way,

827
00:41:41,960 --> 00:41:45,719
Speaker 1: there's other unlimited plans that are inexpensive as well. That's

828
00:41:45,760 --> 00:41:48,680
Speaker 1: even more money that they are netting on this deal.

829
00:41:49,200 --> 00:41:52,480
Speaker 1: So that's what's happening here with this deal. With these

830
00:41:52,520 --> 00:41:55,400
Speaker 1: free deals, the carriers love them because it keeps you

831
00:41:55,480 --> 00:41:58,359
Speaker 1: connected to them for three more years. And by the way,

832
00:41:58,920 --> 00:42:01,160
Speaker 1: that plan isn't just a hundred dollars a month. There

833
00:42:01,160 --> 00:42:04,880
Speaker 1: are also taxes. There are fees, you know, all the

834
00:42:04,920 --> 00:42:06,960
Speaker 1: other add ons and things. You want to talk to

835
00:42:07,000 --> 00:42:09,360
Speaker 1: a customer service representative, they may they may charge you

836
00:42:09,400 --> 00:42:13,359
Speaker 1: for that. So again that is the catch. But if

837
00:42:13,360 --> 00:42:16,960
Speaker 1: you're comfortable with understanding how these things work, I'm not

838
00:42:17,000 --> 00:42:19,440
Speaker 1: going to fault you for doing that. It's it's just fine.

839
00:42:20,320 --> 00:42:23,080
Speaker 1: Uh eighty eight rich one on one eight eight eight

840
00:42:23,200 --> 00:42:26,160
Speaker 1: seven four to two four one zero one. The website

841
00:42:26,200 --> 00:42:29,239
Speaker 1: for the show is rich on tech dot TV. A

842
00:42:29,280 --> 00:42:31,480
Speaker 1: couple things you can do there. Number one, sign up

843
00:42:31,520 --> 00:42:33,799
Speaker 1: for my newsletter. I've got a brand new newsletter on

844
00:42:33,920 --> 00:42:37,000
Speaker 1: the front page right now, so click through there, put

845
00:42:37,000 --> 00:42:39,600
Speaker 1: in your email address. The newsletter is free. You can

846
00:42:39,680 --> 00:42:43,000
Speaker 1: join over thirty four how many people do we have

847
00:42:43,080 --> 00:42:46,040
Speaker 1: on there? Over thirty four thousand people get that newsletter

848
00:42:46,040 --> 00:42:48,640
Speaker 1: every week. So rest assured a lot of people are

849
00:42:48,640 --> 00:42:50,920
Speaker 1: reading that and enjoying the tips and tricks that I

850
00:42:50,960 --> 00:42:54,360
Speaker 1: share there. You can also hit the contact button up

851
00:42:54,400 --> 00:42:55,719
Speaker 1: at the top if you want to get in touch

852
00:42:55,760 --> 00:42:57,880
Speaker 1: with me, send an email to me, and if you

853
00:42:57,960 --> 00:43:00,359
Speaker 1: hit the light bulb, that will give you you a

854
00:43:00,440 --> 00:43:02,960
Speaker 1: link to the show notes. Everything I mentioned is in

855
00:43:03,000 --> 00:43:05,680
Speaker 1: the show notes. All right, coming up, we've got a

856
00:43:05,680 --> 00:43:07,799
Speaker 1: lot more. I'm gonna tell you about Amazon's new Wi

857
00:43:07,800 --> 00:43:11,040
Speaker 1: Fi system for your backyard. Plus, we've got an in

858
00:43:11,280 --> 00:43:17,480
Speaker 1: studio guest. The guy who invented the attachable lenses for

859
00:43:17,520 --> 00:43:20,239
Speaker 1: the iPhone is here in person, and he's back with

860
00:43:20,320 --> 00:43:23,360
Speaker 1: a new accessory to the AirPods. We will talk to

861
00:43:23,400 --> 00:43:26,439
Speaker 1: Patrick O'Neil coming up right here on rich On Tech.

862
00:43:31,239 --> 00:43:36,399
Speaker 1: Patrick in Colorado Springs. Let's see here is that line three?

863
00:43:36,440 --> 00:43:39,000
Speaker 1: There we go, Patrick, You're on with rich Hi.

864
00:43:39,160 --> 00:43:41,919
Speaker 6: Rich, thanks for taking my call from Mile High City. Here.

865
00:43:42,200 --> 00:43:45,320
Speaker 6: I have a question for you about an Apple Nano Before,

866
00:43:45,360 --> 00:43:47,239
Speaker 6: I want to compliment you on a Q story you

867
00:43:47,280 --> 00:43:49,399
Speaker 6: told about your mom about two or three weeks ago.

868
00:43:50,000 --> 00:43:54,320
Speaker 6: It showed that in addition to being in a wizard electronically,

869
00:43:54,360 --> 00:43:56,560
Speaker 6: you have a nice human side and sometime you should

870
00:43:56,560 --> 00:43:59,760
Speaker 6: repeat that. I thought it was lovely my nano. Question

871
00:43:59,880 --> 00:44:03,759
Speaker 6: is what would you recommend to replace my nano If

872
00:44:03,760 --> 00:44:06,480
Speaker 6: I don't want to use a refurbished nano? Thank you.

873
00:44:06,520 --> 00:44:08,359
Speaker 6: I tried to Sony and I'm not happy with it.

874
00:44:08,400 --> 00:44:08,759
Speaker 6: Thank you.

875
00:44:09,000 --> 00:44:12,799
Speaker 1: Okay, you still want an iPod nano. So the website

876
00:44:12,800 --> 00:44:15,799
Speaker 1: I'm gonna recommend it is going to be refurbished. But

877
00:44:15,960 --> 00:44:19,560
Speaker 1: they they there's a lot of heart behind the refurbishment.

878
00:44:19,560 --> 00:44:22,319
Speaker 1: I mean, obviously, getting a new iPod nano is going

879
00:44:22,400 --> 00:44:24,640
Speaker 1: to require a trip to eBay, and you know, you

880
00:44:24,680 --> 00:44:26,560
Speaker 1: never know what you're gonna get, and who knows how

881
00:44:26,600 --> 00:44:28,880
Speaker 1: much you're gonna pay there. But there is a website

882
00:44:28,880 --> 00:44:31,840
Speaker 1: that I think you're gonna like, Patrick called retro spect

883
00:44:32,480 --> 00:44:36,160
Speaker 1: r E t R O s P e k T

884
00:44:36,560 --> 00:44:39,719
Speaker 1: dot com. And where are they out of? I think

885
00:44:39,719 --> 00:44:43,640
Speaker 1: they're out of like Minnesota or something. Let's see where

886
00:44:43,680 --> 00:44:46,520
Speaker 1: are they about us? I don't know where they are,

887
00:44:46,560 --> 00:44:50,640
Speaker 1: but they're somewhere and they take gadgets and they they

888
00:44:50,880 --> 00:44:54,279
Speaker 1: put a lot of TLC into them and they I mean,

889
00:44:54,440 --> 00:44:56,439
Speaker 1: the video on their website is amazing. I've been trying

890
00:44:56,440 --> 00:44:59,080
Speaker 1: to arrange a trip out there. To like actually meet

891
00:44:59,120 --> 00:45:01,880
Speaker 1: with these people because you'll be very impressed with what

892
00:45:01,920 --> 00:45:09,000
Speaker 1: they do. So their categories are music, polaroid, photography, VHS, gaming,

893
00:45:09,520 --> 00:45:15,000
Speaker 1: all the old consoles, timekeeping books, typewriters, and all kinds

894
00:45:15,040 --> 00:45:17,120
Speaker 1: of stuff. So you go to this website and iPods

895
00:45:17,120 --> 00:45:20,160
Speaker 1: are on there. So if we go, they have record players, turntables,

896
00:45:20,160 --> 00:45:22,960
Speaker 1: but it's all old school stuff that they've taken and

897
00:45:23,000 --> 00:45:25,879
Speaker 1: made new again. And the way I found out about

898
00:45:25,920 --> 00:45:28,480
Speaker 1: them was actually I think they had like a collaboration

899
00:45:29,080 --> 00:45:32,040
Speaker 1: with Urban Outfitters where they had a whole bunch of

900
00:45:32,080 --> 00:45:37,600
Speaker 1: these devices that they redid and they kind of refurbished

901
00:45:37,640 --> 00:45:39,640
Speaker 1: and they sold them there and of course they sold

902
00:45:39,640 --> 00:45:41,879
Speaker 1: out very quickly. But if you look on here, you'll

903
00:45:41,880 --> 00:45:45,120
Speaker 1: see the iPods. They've got pretty much every iPod, and

904
00:45:45,280 --> 00:45:49,440
Speaker 1: the conditions are vintage, refurbished, are pretty much the condition

905
00:45:49,520 --> 00:45:52,600
Speaker 1: they've got the iPods shuffle, they've got the fourth generation

906
00:45:52,800 --> 00:45:55,560
Speaker 1: like original iPods, and they go through and make sure

907
00:45:55,600 --> 00:46:00,480
Speaker 1: these things are perfectly back to spec like almost to

908
00:46:00,520 --> 00:46:03,000
Speaker 1: when they were new, so they'll replace the batteries, the screen,

909
00:46:03,120 --> 00:46:05,960
Speaker 1: get the scratches off of them. It's quite impressive. Now,

910
00:46:06,280 --> 00:46:10,200
Speaker 1: I will tell you the prices probably match the TLC

911
00:46:10,239 --> 00:46:13,520
Speaker 1: that these things get, so something like an iPod shuffle

912
00:46:13,600 --> 00:46:17,520
Speaker 1: seventy nine dollars, iPod Mini first generation one seventy nine.

913
00:46:19,080 --> 00:46:21,960
Speaker 1: All these things are not cheap. But that's probably your

914
00:46:22,000 --> 00:46:24,080
Speaker 1: best bet is going to that website and check it out.

915
00:46:24,080 --> 00:46:27,600
Speaker 1: It's retrospect dot com r E t r O s

916
00:46:27,680 --> 00:46:32,279
Speaker 1: p e kt dot com. Really cool place. And now

917
00:46:32,280 --> 00:46:34,080
Speaker 1: that I see this website, they've been bugging me to

918
00:46:34,080 --> 00:46:36,360
Speaker 1: come out there and do a story. I'm like, you know,

919
00:46:36,360 --> 00:46:38,360
Speaker 1: when am I gonna go to Minnesota to do a story?

920
00:46:38,400 --> 00:46:40,839
Speaker 1: But I think wherever they are, I gotta go and

921
00:46:40,920 --> 00:46:42,520
Speaker 1: do this because now I'm just seeing it. It's just

922
00:46:42,600 --> 00:46:45,760
Speaker 1: super super cool stuff. Thanks for the call there, Patrick

923
00:46:45,800 --> 00:46:49,120
Speaker 1: in Colorado Springs. Not sure what the story was. I

924
00:46:49,160 --> 00:46:50,880
Speaker 1: told about my mom, but I tell a lot of stories.

925
00:46:50,920 --> 00:46:53,520
Speaker 1: You know, I am a human that's just interested in technology,

926
00:46:53,560 --> 00:46:55,440
Speaker 1: Like I'm not a robot. If you want that, go

927
00:46:55,520 --> 00:46:57,400
Speaker 1: to chat ebt. You could give you answers to all

928
00:46:57,440 --> 00:47:00,200
Speaker 1: this stuff. In fact, you know, Apple's trying to put

929
00:47:00,200 --> 00:47:04,200
Speaker 1: me out of business because their new iOS eighteen software

930
00:47:05,000 --> 00:47:07,440
Speaker 1: eighteen point one. You can ask it how to do

931
00:47:07,480 --> 00:47:09,919
Speaker 1: almost anything on the iPhone and it will tell you

932
00:47:10,280 --> 00:47:12,319
Speaker 1: so if you need help with like they basically put

933
00:47:12,320 --> 00:47:16,759
Speaker 1: the entire user guide for the iPhone built into Siri now,

934
00:47:16,840 --> 00:47:19,719
Speaker 1: so coming next week when that new software update comes out,

935
00:47:19,760 --> 00:47:22,000
Speaker 1: you can ask it anything and it will tell you

936
00:47:22,040 --> 00:47:23,799
Speaker 1: the step by step directions on how to do that.

937
00:47:23,960 --> 00:47:26,960
Speaker 1: So kind of cool there eighty eight rich one on

938
00:47:26,960 --> 00:47:29,319
Speaker 1: one eight eight eight seven four to two four one

939
00:47:29,400 --> 00:47:31,719
Speaker 1: zero one. And I joke, there's always going to be

940
00:47:31,760 --> 00:47:34,240
Speaker 1: a place for a human in every aspect of life.

941
00:47:34,520 --> 00:47:38,239
Speaker 1: Believe me, I'm the number one early adopter of every

942
00:47:38,400 --> 00:47:42,839
Speaker 1: technology you can imagine, and yet sometimes I find myself saying,

943
00:47:42,880 --> 00:47:46,680
Speaker 1: I'd rather go to the human cashier versus the self

944
00:47:46,800 --> 00:47:49,680
Speaker 1: checkout system because it's gonna be quicker and easier. And

945
00:47:49,680 --> 00:47:51,480
Speaker 1: by the way, sometimes it's fun to talk to someone

946
00:47:51,560 --> 00:47:54,120
Speaker 1: at the grocery store or whatever, but most of the

947
00:47:54,120 --> 00:47:55,920
Speaker 1: time I am going self checkout if they have a

948
00:47:55,920 --> 00:47:59,680
Speaker 1: good system. By the way, if you want fast internet

949
00:47:59,719 --> 00:48:03,800
Speaker 1: in your backyard, Amazon, you know they own euro e Er.

950
00:48:04,160 --> 00:48:08,520
Speaker 1: They've got their new outdoor Wi Fi system, so it's

951
00:48:08,560 --> 00:48:12,440
Speaker 1: called the Outdoor seven by euro It's launching on November thirteenth.

952
00:48:12,520 --> 00:48:16,439
Speaker 1: It's the company's first weather resistant Wi Fi Mesh system

953
00:48:16,600 --> 00:48:20,600
Speaker 1: and it works with your existing euro system. It's not cheap,

954
00:48:20,600 --> 00:48:22,600
Speaker 1: it's three hundred and fifty dollars, but this is going

955
00:48:22,640 --> 00:48:25,960
Speaker 1: to extend your coverage up to fifteen thousand square feet outdoors.

956
00:48:26,320 --> 00:48:27,960
Speaker 1: So not only is this going to be great for

957
00:48:28,000 --> 00:48:31,279
Speaker 1: people that need Wi Fi outside at their home in

958
00:48:31,280 --> 00:48:33,960
Speaker 1: their backyard. Let's say you've a nice pool setup or whatever,

959
00:48:34,600 --> 00:48:36,480
Speaker 1: you have a shed in the back, or you want

960
00:48:36,520 --> 00:48:40,480
Speaker 1: to just extend that network outside, but also business owners.

961
00:48:40,480 --> 00:48:42,360
Speaker 1: So if you run a business, a small business, you

962
00:48:42,400 --> 00:48:44,360
Speaker 1: have a cafe and you have a nice outdoor patio.

963
00:48:45,000 --> 00:48:47,400
Speaker 1: People love their Wi Fi. They love that free Wi Fi,

964
00:48:47,560 --> 00:48:50,000
Speaker 1: so this will do it. They tested it in all

965
00:48:50,080 --> 00:48:53,400
Speaker 1: kinds of temperatures from negative forty to one hundred and

966
00:48:53,400 --> 00:48:56,000
Speaker 1: thirty degrees fahrenheit, so you're going to be fine there.

967
00:48:56,200 --> 00:48:58,680
Speaker 1: It's got Wi Fi seven speeds so up to two

968
00:48:58,719 --> 00:49:02,200
Speaker 1: point one gigabits per second, works as a smart home hub,

969
00:49:02,239 --> 00:49:04,000
Speaker 1: and it's got mounting hardware so you can put it

970
00:49:04,040 --> 00:49:07,360
Speaker 1: on the wall. You can install it via power over Ethernet,

971
00:49:07,719 --> 00:49:11,080
Speaker 1: or you can get the optional outdoor adapter if you

972
00:49:11,120 --> 00:49:13,520
Speaker 1: want to just plug it into a standard outlet and

973
00:49:13,600 --> 00:49:16,839
Speaker 1: you can connect multiple units. So let's say you own

974
00:49:16,880 --> 00:49:20,600
Speaker 1: a winery out in the middle of you know, the nowhere.

975
00:49:20,719 --> 00:49:22,560
Speaker 1: You can put three of these on your network on

976
00:49:22,640 --> 00:49:26,640
Speaker 1: your yard and have Wi Fi everywhere. But you don't

977
00:49:26,680 --> 00:49:28,319
Speaker 1: need Wi Fi at a winery. You want to be

978
00:49:28,320 --> 00:49:30,560
Speaker 1: out in the middle of Sandy Nez without Wi Fi.

979
00:49:30,680 --> 00:49:32,919
Speaker 1: That's why I like going there, because there's no Wi Fi.

980
00:49:33,920 --> 00:49:35,839
Speaker 1: So anyway, I'll put the link on the website. Rich

981
00:49:35,880 --> 00:49:38,360
Speaker 1: on tech dot TV in the show notes that is

982
00:49:38,440 --> 00:49:42,359
Speaker 1: Eero Outdoor seven. All right, coming up, we've got a

983
00:49:42,480 --> 00:49:46,520
Speaker 1: special guest in studio. Very exciting. This is only like

984
00:49:46,560 --> 00:49:49,600
Speaker 1: the third time we've actually had someone come here to

985
00:49:49,760 --> 00:49:52,680
Speaker 1: the studio to chat. Always happy when people do this.

986
00:49:52,760 --> 00:49:56,200
Speaker 1: You've got Patrick O'Neil. He invented the original I don't

987
00:49:56,200 --> 00:49:57,960
Speaker 1: know if you remember these things used to clip like

988
00:49:58,200 --> 00:50:01,319
Speaker 1: a lens onto your iPhone. Well he's back with a

989
00:50:01,440 --> 00:50:05,160
Speaker 1: new invention and it involves the air pods. So we're

990
00:50:05,160 --> 00:50:07,239
Speaker 1: going to talk about that coming up. Patrick, you're ready

991
00:50:07,239 --> 00:50:08,640
Speaker 1: for that. I don't even know if your mike's on

992
00:50:08,760 --> 00:50:12,480
Speaker 1: just yet. Okay, well his mike's on yet, but but

993
00:50:12,719 --> 00:50:15,200
Speaker 1: he's ready. Our MIC's are not ready. Okay, we're going

994
00:50:15,200 --> 00:50:17,040
Speaker 1: to break eight to eight rich one O one eight

995
00:50:17,120 --> 00:50:20,040
Speaker 1: eight eight seven four to two four to one zero one.

996
00:50:20,239 --> 00:50:20,399
Speaker 2: Uh.

997
00:50:20,440 --> 00:50:22,760
Speaker 1: We'll get back to the phone lines after our interview.

998
00:50:22,800 --> 00:50:26,279
Speaker 1: But Patrick O'Neill coming up next right here on rich

999
00:50:26,360 --> 00:50:34,799
Speaker 1: On Tech joining me in studio. Patrick O'Neill, Patrick invented,

1000
00:50:35,280 --> 00:50:39,319
Speaker 1: lifelong entrepreneur, but you probably know him best for his

1001
00:50:39,600 --> 00:50:42,840
Speaker 1: olo clip invention. These were those lenses that you would

1002
00:50:42,880 --> 00:50:45,880
Speaker 1: snap onto your iPhone back in the day before the

1003
00:50:45,920 --> 00:50:48,799
Speaker 1: iPhone had multiple lenses built in that would give you

1004
00:50:48,840 --> 00:50:51,759
Speaker 1: a close up or a wide angle lens. And now

1005
00:50:51,760 --> 00:50:54,960
Speaker 1: he's back with a new three D printed accessory for

1006
00:50:55,000 --> 00:50:57,640
Speaker 1: the AirPods. Patrick, Welcome into the studio.

1007
00:50:57,760 --> 00:50:59,239
Speaker 7: Thank you. Rich great to be here.

1008
00:50:59,480 --> 00:51:01,680
Speaker 1: So give me kind of a little bit of the

1009
00:51:01,760 --> 00:51:04,200
Speaker 1: history of the olaclip before we get to the new stuff.

1010
00:51:05,400 --> 00:51:08,880
Speaker 1: I mean, you're lifelong Apple fan, and what made you

1011
00:51:08,920 --> 00:51:10,760
Speaker 1: come up with the snap on lenses.

1012
00:51:10,960 --> 00:51:13,800
Speaker 7: Well, I've been an inventor my whole life. I've invented

1013
00:51:13,800 --> 00:51:17,280
Speaker 7: lots of different things. But when I had the original iPhone,

1014
00:51:17,480 --> 00:51:21,279
Speaker 7: and I've always been into photography. I've come from a

1015
00:51:21,280 --> 00:51:24,799
Speaker 7: family photographer, So when I got the iPhone iPhone four

1016
00:51:24,880 --> 00:51:28,399
Speaker 7: had a great camera, and I thought if we could

1017
00:51:28,400 --> 00:51:30,799
Speaker 7: only put interchangeable lenses on that, that would be amazing. And

1018
00:51:30,800 --> 00:51:33,480
Speaker 7: I came up with a really unique idea for how

1019
00:51:33,480 --> 00:51:35,640
Speaker 7: to mount it and have lenses on either side and

1020
00:51:35,680 --> 00:51:37,839
Speaker 7: be able to just flip it and go between. And

1021
00:51:37,920 --> 00:51:40,640
Speaker 7: we got loads of patents on that, and Apple was

1022
00:51:40,640 --> 00:51:43,520
Speaker 7: our first retail customer for that product, and Apple we

1023
00:51:43,520 --> 00:51:45,520
Speaker 7: were in every Apple store in the world for ten years.

1024
00:51:45,560 --> 00:51:47,600
Speaker 7: It was their fantastic company to work with.

1025
00:51:47,880 --> 00:51:50,040
Speaker 1: How did that feel to I mean, was that your

1026
00:51:50,080 --> 00:51:53,359
Speaker 1: first first item you invented or did you have other

1027
00:51:53,360 --> 00:51:54,080
Speaker 1: stuff before that?

1028
00:51:54,160 --> 00:51:54,279
Speaker 2: No.

1029
00:51:54,320 --> 00:51:56,920
Speaker 7: I'd invented other items, but nothing at that scale, and

1030
00:51:57,000 --> 00:51:59,760
Speaker 7: nothing that was sold in any big retail stores.

1031
00:52:00,080 --> 00:52:00,920
Speaker 1: So stuff that had.

1032
00:52:00,760 --> 00:52:03,440
Speaker 7: Been sold online or things like that, but that, No,

1033
00:52:03,600 --> 00:52:05,840
Speaker 7: that was in the Apple store when I was inventing

1034
00:52:05,880 --> 00:52:08,359
Speaker 7: the product. Was you know, that was the ultimate That

1035
00:52:08,440 --> 00:52:10,880
Speaker 7: was mount everest for where this product could be sold.

1036
00:52:11,200 --> 00:52:13,319
Speaker 7: And the fact that they came to us and they

1037
00:52:14,960 --> 00:52:18,200
Speaker 7: were our first customer for retail was just I mean,

1038
00:52:18,480 --> 00:52:22,000
Speaker 7: it makes my you know, my hair stand up just

1039
00:52:22,040 --> 00:52:22,680
Speaker 7: thinking about it.

1040
00:52:22,760 --> 00:52:24,880
Speaker 1: How many times did you walk into the Apple store

1041
00:52:24,960 --> 00:52:26,879
Speaker 1: just to see your product on the shelf. I think

1042
00:52:27,000 --> 00:52:27,680
Speaker 1: every location.

1043
00:52:28,280 --> 00:52:29,799
Speaker 7: Every time I was in a different city, I would

1044
00:52:29,800 --> 00:52:31,560
Speaker 7: go to the Apple store and see it. I've been

1045
00:52:31,560 --> 00:52:34,040
Speaker 7: to so many Apple stores all over the world. I

1046
00:52:34,040 --> 00:52:36,560
Speaker 7: remember going to the Apple store in Hong Kong and

1047
00:52:37,160 --> 00:52:38,960
Speaker 7: I mentioned to one of the guys who worked there

1048
00:52:39,040 --> 00:52:40,759
Speaker 7: that or one of the guys who worked there told

1049
00:52:40,760 --> 00:52:42,920
Speaker 7: another guy, oh, this is Patrick, he invented the old clip.

1050
00:52:43,239 --> 00:52:45,680
Speaker 7: And the guy could not speak for like ten minutes,

1051
00:52:45,719 --> 00:52:48,840
Speaker 7: and I'm like, I'm like, I'm just a normal person.

1052
00:52:48,960 --> 00:52:50,960
Speaker 7: I just happened to invent things because.

1053
00:52:50,719 --> 00:52:53,160
Speaker 1: The guy probably sold so many of them over the years.

1054
00:52:53,320 --> 00:52:55,240
Speaker 1: By the way, I heard of a really cool app

1055
00:52:55,280 --> 00:52:56,879
Speaker 1: for the Apple Store. And if you know this app,

1056
00:52:56,960 --> 00:53:00,200
Speaker 1: it's called Facades. Have you heard of this? No kind

1057
00:53:00,200 --> 00:53:03,600
Speaker 1: of a It lists every single Apple store in the world,

1058
00:53:03,920 --> 00:53:05,879
Speaker 1: and then you can check into each one of them

1059
00:53:06,320 --> 00:53:09,440
Speaker 1: and keep a history of all your Apple store visits.

1060
00:53:09,440 --> 00:53:12,360
Speaker 1: So the app is Facades fac a d S. I

1061
00:53:12,400 --> 00:53:15,080
Speaker 1: will link it up on the website rich on tech

1062
00:53:15,120 --> 00:53:17,920
Speaker 1: dot TV because I've been I haven't been to as

1063
00:53:17,960 --> 00:53:20,280
Speaker 1: many as you have, I'm sure, but like I remember

1064
00:53:20,320 --> 00:53:21,719
Speaker 1: going into the one in Italy and it was just

1065
00:53:21,760 --> 00:53:24,600
Speaker 1: so each one is just so unique and different, and

1066
00:53:24,680 --> 00:53:27,520
Speaker 1: you know, only Apple can have over five hundred incredible

1067
00:53:27,560 --> 00:53:31,719
Speaker 1: stores with the architecture and things that they have, you

1068
00:53:31,760 --> 00:53:35,840
Speaker 1: know like that. So Okay, you did oloclip and that

1069
00:53:36,000 --> 00:53:39,560
Speaker 1: was very successful. Now you're onto something. Well, I mean,

1070
00:53:39,719 --> 00:53:42,080
Speaker 1: we know what happened. Apple ended up building those lenses

1071
00:53:42,120 --> 00:53:44,040
Speaker 1: into the phone. Where you devastated or had you had

1072
00:53:44,080 --> 00:53:46,760
Speaker 1: that much success by that time where you're like, okay,

1073
00:53:46,840 --> 00:53:48,360
Speaker 1: I can accept this at this point.

1074
00:53:49,000 --> 00:53:51,520
Speaker 7: No, I wasn't devastated at all. I mean, some people

1075
00:53:51,800 --> 00:53:55,160
Speaker 7: that create products and software for Apple, they get upset

1076
00:53:55,160 --> 00:53:56,800
Speaker 7: when Apple adds a feature that might be part of

1077
00:53:56,840 --> 00:54:00,440
Speaker 7: their product or their app called sherlocking. Yeah, and I

1078
00:54:00,600 --> 00:54:02,520
Speaker 7: don't see it that way at all. In fact, I

1079
00:54:02,920 --> 00:54:04,920
Speaker 7: don't even know. I don't even get that because our

1080
00:54:05,480 --> 00:54:09,160
Speaker 7: job is people that develop products, is to take what

1081
00:54:09,320 --> 00:54:13,799
Speaker 7: the manufacturer gives us and add something to it. And

1082
00:54:13,840 --> 00:54:16,279
Speaker 7: the manufacturer needs to push the base product along and

1083
00:54:16,360 --> 00:54:19,000
Speaker 7: keep making it better to make the users want to

1084
00:54:19,000 --> 00:54:21,719
Speaker 7: buy the product so that we can invent something new

1085
00:54:21,880 --> 00:54:24,520
Speaker 7: to add to it. And if if the manufacturer just

1086
00:54:24,520 --> 00:54:26,440
Speaker 7: sits still and goes well, I can't put any lenses

1087
00:54:26,480 --> 00:54:28,960
Speaker 7: on this camera because Patrick has a fish eye and

1088
00:54:29,000 --> 00:54:31,400
Speaker 7: a wide angle and a macro, so we can't do that.

1089
00:54:31,400 --> 00:54:33,640
Speaker 7: That's his Yeah, you know, I mean that's ridiculous to

1090
00:54:33,719 --> 00:54:37,920
Speaker 7: expect that, and it's it's not healthy for the ecosystem

1091
00:54:38,120 --> 00:54:40,319
Speaker 7: to look at it that way. And I think we've

1092
00:54:40,600 --> 00:54:43,640
Speaker 7: got responsibility, is people that develop and invent products, to

1093
00:54:43,719 --> 00:54:45,800
Speaker 7: just keep pushing. We can't sit back on our laurels.

1094
00:54:45,840 --> 00:54:49,560
Speaker 1: And I think I think Apple has given inventors an

1095
00:54:49,640 --> 00:54:53,680
Speaker 1: amazing place to start with all of the ways you

1096
00:54:53,719 --> 00:54:56,960
Speaker 1: can connect to the iPhone, you know, mag safe, and

1097
00:54:57,040 --> 00:54:59,320
Speaker 1: I mean, I would say the iPhone part of the

1098
00:54:59,360 --> 00:55:02,520
Speaker 1: appeal is how many accessories are available for it. You know,

1099
00:55:02,560 --> 00:55:05,080
Speaker 1: you look at like the Samsung and the Pixels of

1100
00:55:05,120 --> 00:55:08,520
Speaker 1: the world. It's like there's just not as many accessories.

1101
00:55:08,680 --> 00:55:10,920
Speaker 1: And it's just because those phones change so much and

1102
00:55:10,920 --> 00:55:13,560
Speaker 1: they have, you know, maybe the customer base isn't there

1103
00:55:13,600 --> 00:55:17,120
Speaker 1: as much anyway. So let's talk about the new product.

1104
00:55:17,160 --> 00:55:18,960
Speaker 1: What is the new product called and what are you

1105
00:55:19,000 --> 00:55:20,040
Speaker 1: doing unique this time?

1106
00:55:20,480 --> 00:55:23,760
Speaker 7: This is the Jura anchor for air pods, and it

1107
00:55:23,760 --> 00:55:27,000
Speaker 7: allows you to attach your air pods. It has a

1108
00:55:27,040 --> 00:55:30,120
Speaker 7: caribiner that plugs into the port, whether it be Lightning

1109
00:55:30,239 --> 00:55:33,239
Speaker 7: or USBC. Now, the USBC is brand new that we've

1110
00:55:33,239 --> 00:55:36,160
Speaker 7: just come out with, and it's a titanium carabiner that

1111
00:55:36,239 --> 00:55:39,000
Speaker 7: looks really amazing. It's a single piece design so that

1112
00:55:39,320 --> 00:55:41,759
Speaker 7: the properties of the titanium are flexible, so it lets

1113
00:55:41,840 --> 00:55:45,520
Speaker 7: us make the spring and the whole structure of the

1114
00:55:45,560 --> 00:55:49,680
Speaker 7: caribiner in one piece. And then the part on top

1115
00:55:49,920 --> 00:55:53,160
Speaker 7: the connects, the connector to the air pods is three

1116
00:55:53,239 --> 00:55:55,880
Speaker 7: D printed, so that the one you're holding is the

1117
00:55:55,920 --> 00:55:59,279
Speaker 7: black carbon fiber that looks really cool. That's the most

1118
00:55:59,320 --> 00:56:01,080
Speaker 7: popular one. And then we have orange and we also

1119
00:56:01,080 --> 00:56:01,799
Speaker 7: have lunar gray.

1120
00:56:02,000 --> 00:56:04,319
Speaker 1: So imagine you know, you throw your air pods in

1121
00:56:04,360 --> 00:56:06,480
Speaker 1: your bag, you can never find them when you eat them.

1122
00:56:06,800 --> 00:56:08,600
Speaker 1: This is a way where you can actually clip it

1123
00:56:08,640 --> 00:56:11,960
Speaker 1: to something and find them every time. What if people

1124
00:56:11,960 --> 00:56:14,440
Speaker 1: clip these two typically their backpack.

1125
00:56:14,080 --> 00:56:17,640
Speaker 7: Or backpack or their purse or I'd like, personally, I'd

1126
00:56:17,640 --> 00:56:19,799
Speaker 7: like to clip it to my belt loop on my

1127
00:56:19,920 --> 00:56:22,000
Speaker 7: pants so it's hanging just in front of my front

1128
00:56:22,000 --> 00:56:25,160
Speaker 7: pocket and then I can single handedly open it up

1129
00:56:25,160 --> 00:56:26,920
Speaker 7: with one hand, get an AirPod out, put it in

1130
00:56:27,560 --> 00:56:29,480
Speaker 7: and it's just right there and it's not taking room

1131
00:56:29,520 --> 00:56:31,120
Speaker 7: in my pocket, and I don't have to fish around

1132
00:56:31,400 --> 00:56:32,839
Speaker 7: at the bottom of my pocket to get it out

1133
00:56:32,880 --> 00:56:34,799
Speaker 7: when I need it, I can just quickly get it

1134
00:56:34,840 --> 00:56:38,000
Speaker 7: and it's it's just there. And so it just makes

1135
00:56:38,000 --> 00:56:41,560
Speaker 7: it so much easier to you know, have air pods

1136
00:56:41,640 --> 00:56:43,120
Speaker 7: to usually accessible.

1137
00:56:42,800 --> 00:56:44,399
Speaker 1: Because if they're in your bag or they're in your

1138
00:56:44,480 --> 00:56:47,000
Speaker 1: you know, purse or whatever you're gonna you know, the

1139
00:56:47,080 --> 00:56:49,080
Speaker 1: time it takes you to find them. You may not

1140
00:56:49,160 --> 00:56:50,719
Speaker 1: use them for that phone call, you may not use

1141
00:56:50,760 --> 00:56:52,680
Speaker 1: them for the music whatever you're going to do. But

1142
00:56:52,719 --> 00:56:55,640
Speaker 1: this will make you find them quicker. How tough was

1143
00:56:55,680 --> 00:56:57,800
Speaker 1: it to get this to be secure?

1144
00:56:58,320 --> 00:57:01,319
Speaker 7: It was very, very tough spent. I mean we spent

1145
00:57:01,400 --> 00:57:05,839
Speaker 7: so much engineering time and effort on perfecting this and

1146
00:57:06,320 --> 00:57:10,280
Speaker 7: it Yeah, I mean we had we had to create

1147
00:57:10,560 --> 00:57:13,359
Speaker 7: our own connectors. We have to create everything. I mean,

1148
00:57:13,360 --> 00:57:15,759
Speaker 7: there's so many things engineered in that and such to

1149
00:57:15,800 --> 00:57:18,800
Speaker 7: such a fine tolerance. I mean, the products that I

1150
00:57:18,880 --> 00:57:21,720
Speaker 7: typically invent look very simple, and that's a compliment.

1151
00:57:22,880 --> 00:57:24,560
Speaker 1: This looks like a very simple thing.

1152
00:57:24,920 --> 00:57:28,320
Speaker 7: There's a lot of technology, engineering and tolerance involved in

1153
00:57:28,320 --> 00:57:30,880
Speaker 7: that work. Yeah, we we deal in hundreds of a

1154
00:57:30,880 --> 00:57:37,240
Speaker 7: millimeter wow, in designing, producing, and also making sure that

1155
00:57:37,240 --> 00:57:39,480
Speaker 7: the product that goes out the door meets all those standards.

1156
00:57:39,600 --> 00:57:41,440
Speaker 7: The first thing a lot of people think when they

1157
00:57:41,480 --> 00:57:45,240
Speaker 7: see this product is they laugh and they go, nah,

1158
00:57:45,360 --> 00:57:47,640
Speaker 7: my AirPods are going to fall off. I'm gonna lose

1159
00:57:47,680 --> 00:57:51,360
Speaker 7: my air pods. They convince themselves of that. So, I mean,

1160
00:57:51,440 --> 00:57:56,160
Speaker 7: I've got a little demo here I brought. I brought a.

1161
00:57:54,960 --> 00:57:59,880
Speaker 1: Little uh wow, I've got a little uh. We're clipping

1162
00:57:59,880 --> 00:58:02,120
Speaker 1: the onto a pair of weights.

1163
00:58:02,160 --> 00:58:05,240
Speaker 7: It looks like, yeah, these are well, these are half pound.

1164
00:58:05,000 --> 00:58:08,000
Speaker 1: Each half pound weights, Okay, and we're clipping it and

1165
00:58:08,000 --> 00:58:10,760
Speaker 1: we're pulling it and so it's staying attached to the

1166
00:58:10,800 --> 00:58:15,360
Speaker 1: AirPods even when it's hanging with the weights. And I'll

1167
00:58:15,360 --> 00:58:16,840
Speaker 1: take a picture of this so you can see it

1168
00:58:16,840 --> 00:58:19,520
Speaker 1: and I'll post it on the notes. But yeah, so

1169
00:58:19,640 --> 00:58:22,480
Speaker 1: it's staying in there. That's impressive. How much do these

1170
00:58:22,480 --> 00:58:23,320
Speaker 1: things cost?

1171
00:58:23,600 --> 00:58:27,680
Speaker 7: These are twenty dollars for the zinc carabiner and they're

1172
00:58:27,880 --> 00:58:29,960
Speaker 7: twenty five for the titanium.

1173
00:58:30,080 --> 00:58:32,720
Speaker 1: Now, the unique thing you're doing is you're making them

1174
00:58:32,720 --> 00:58:35,760
Speaker 1: three D printed. Explain that aspect of it, well.

1175
00:58:35,760 --> 00:58:39,240
Speaker 7: I mean tooling for injection molding, which is what we

1176
00:58:39,280 --> 00:58:42,440
Speaker 7: did with the original one, which is the lightning connector

1177
00:58:43,000 --> 00:58:45,520
Speaker 7: is very expensive. In fact, we did that. We launched

1178
00:58:45,520 --> 00:58:50,000
Speaker 7: that product on Kickstarter just before the original AirPod Pro launched,

1179
00:58:50,800 --> 00:58:53,840
Speaker 7: and when the air Pod Pro launched, the Kickstarter was

1180
00:58:53,840 --> 00:58:57,600
Speaker 7: over when it launched. But when we got the product,

1181
00:58:57,640 --> 00:59:01,040
Speaker 7: we we figured out that it wouldn't attach to their

1182
00:59:01,040 --> 00:59:03,600
Speaker 7: pots pro securely, so we had to redesign the tooling.

1183
00:59:05,040 --> 00:59:07,560
Speaker 8: The case was slightly slightly was like even though it's

1184
00:59:07,640 --> 00:59:09,160
Speaker 8: less than a millimeter, even though it was the same,

1185
00:59:09,200 --> 00:59:11,840
Speaker 8: we redesigned the tooling right and it was that was

1186
00:59:11,880 --> 00:59:14,680
Speaker 8: over ten thousand dollars costs and that's and all you

1187
00:59:14,680 --> 00:59:15,600
Speaker 8: can make is that one thing.

1188
00:59:15,720 --> 00:59:17,960
Speaker 7: So with three D printing, we can change the product

1189
00:59:18,040 --> 00:59:20,600
Speaker 7: as we go. The product's a digital living product. Now

1190
00:59:20,720 --> 00:59:24,360
Speaker 7: we get version numbers to each each design, just like

1191
00:59:24,440 --> 00:59:25,200
Speaker 7: you do with software.

1192
00:59:25,600 --> 00:59:29,520
Speaker 1: Wow, that's amazing. And what's the name though, it's still

1193
00:59:29,560 --> 00:59:31,320
Speaker 1: the Jura anchor, but this is what's what does that

1194
00:59:31,400 --> 00:59:31,840
Speaker 1: name mean?

1195
00:59:32,120 --> 00:59:32,240
Speaker 9: Oh?

1196
00:59:32,360 --> 00:59:33,280
Speaker 1: Jura jurors A.

1197
00:59:34,600 --> 00:59:36,440
Speaker 7: It's an island off the coast of Scotland, the west

1198
00:59:36,480 --> 00:59:39,479
Speaker 7: coast of Scotland. And we went on a trip there

1199
00:59:39,520 --> 00:59:42,560
Speaker 7: in twenty eighteen with the whole family and we loved it.

1200
00:59:42,560 --> 00:59:44,320
Speaker 7: And my father in law would talk about the paps

1201
00:59:44,360 --> 00:59:46,760
Speaker 7: of Jura because he was in the Submarine Force in

1202
00:59:46,800 --> 00:59:48,960
Speaker 7: the Royal Navy. And then when you would come out

1203
00:59:48,960 --> 00:59:52,040
Speaker 7: of fast Lane Submarine Base in Scotland, you would go

1204
00:59:52,080 --> 00:59:55,400
Speaker 7: past the paps of Dura before you submerge, and he

1205
00:59:55,520 --> 00:59:57,280
Speaker 7: was the navigator, so he'd be up on the tower

1206
00:59:57,760 --> 00:59:58,400
Speaker 7: and see them.

1207
00:59:58,520 --> 01:00:01,560
Speaker 1: So and now you attached the Jura to your air

1208
01:00:01,640 --> 01:00:05,040
Speaker 1: pods and enjoy. So I'll post the image so you

1209
01:00:05,040 --> 01:00:07,200
Speaker 1: can see what they look like on my Instagram at

1210
01:00:07,280 --> 01:00:10,720
Speaker 1: rich On Tech check my stories. But I really really

1211
01:00:10,800 --> 01:00:15,320
Speaker 1: such a simple design, such a simple thing. Now we're again, okay,

1212
01:00:15,320 --> 01:00:18,720
Speaker 1: So Apple added this little lanyard item an he plans

1213
01:00:18,760 --> 01:00:19,760
Speaker 1: to take advantage of that.

1214
01:00:20,000 --> 01:00:22,800
Speaker 7: We did take advantage of that. Rich When the AirPods

1215
01:00:22,840 --> 01:00:26,720
Speaker 7: Probe too came out a year ago with USBC, I thought, well,

1216
01:00:26,840 --> 01:00:30,600
Speaker 7: lanyard attachments there will include the lanyard in every box

1217
01:00:31,040 --> 01:00:33,600
Speaker 7: and job done. Don't need to tool up for USBC.

1218
01:00:33,760 --> 01:00:37,400
Speaker 7: We're done. We got so many complaints from our customers.

1219
01:00:37,640 --> 01:00:40,920
Speaker 7: We got so many returns on Amazon. People were not happy.

1220
01:00:40,960 --> 01:00:43,760
Speaker 7: People love the attachment to the connector because it puts

1221
01:00:43,800 --> 01:00:47,360
Speaker 7: it in right orientation, and also it doesn't flop around

1222
01:00:47,360 --> 01:00:49,440
Speaker 7: as much when you're wearing it that way. Yeah, because

1223
01:00:49,440 --> 01:00:52,240
Speaker 7: it's more secure. It's more of stable platform than having

1224
01:00:52,280 --> 01:00:56,520
Speaker 7: that lanyard whip around, so it's a better experience. Incredible,

1225
01:00:56,520 --> 01:00:59,360
Speaker 7: we tried it. Did you ever get to meet Steve Jobs?

1226
01:00:59,440 --> 01:00:59,760
Speaker 1: I didn't.

1227
01:00:59,800 --> 01:01:01,680
Speaker 7: I'm very sad about that, but I've met a lot

1228
01:01:01,720 --> 01:01:05,600
Speaker 7: of other famous people like Tim Cook has one of these,

1229
01:01:05,680 --> 01:01:09,040
Speaker 7: and a lot of amazing people. I've met so many

1230
01:01:09,080 --> 01:01:12,040
Speaker 7: people at Apple, and they're an incredible company to work with.

1231
01:01:12,920 --> 01:01:14,400
Speaker 7: I've loved every minute of work.

1232
01:01:14,520 --> 01:01:16,560
Speaker 1: And you probably can't talk about ninety percent of what

1233
01:01:16,760 --> 01:01:18,920
Speaker 1: they know ninety nine percent. They're very secretive company.

1234
01:01:19,120 --> 01:01:21,240
Speaker 7: Well no, they've taught me.

1235
01:01:21,280 --> 01:01:23,520
Speaker 1: Well, all right, what is the website to go to?

1236
01:01:23,840 --> 01:01:27,360
Speaker 7: It's go Dura with a j dot com.

1237
01:01:27,440 --> 01:01:29,520
Speaker 1: Okay, and you've got a special deal we do.

1238
01:01:29,560 --> 01:01:32,000
Speaker 7: We've got a special deal for rich on Tech listeners

1239
01:01:32,760 --> 01:01:36,480
Speaker 7: which is fifteen percent off, and also we're going to

1240
01:01:36,560 --> 01:01:40,040
Speaker 7: also include anyone who uses the rich on Tech discount code.

1241
01:01:40,080 --> 01:01:42,960
Speaker 7: We're also going to include the Lightning connector in the

1242
01:01:43,000 --> 01:01:45,640
Speaker 7: box as well as the USBC, So this means it

1243
01:01:45,640 --> 01:01:48,800
Speaker 7: will work with every version of AirPods ever made by Apple.

1244
01:01:49,040 --> 01:01:51,840
Speaker 7: So if you're thinking about getting a gift for a

1245
01:01:51,880 --> 01:01:55,080
Speaker 7: friend or a grandkid or whoever, you can rest a

1246
01:01:55,160 --> 01:01:57,360
Speaker 7: shirt if you buy this, it will work with their

1247
01:01:57,360 --> 01:01:59,080
Speaker 7: AirPods no matter which version they have.

1248
01:01:59,320 --> 01:02:04,440
Speaker 1: Amazing Go Jura Juara dot com. Rich on Tech. Fifteen

1249
01:02:04,600 --> 01:02:07,360
Speaker 1: is the code to save fifteen percent. Patrick O'Neil, thanks

1250
01:02:07,360 --> 01:02:08,880
Speaker 1: so much for joining me here in studio.

1251
01:02:09,560 --> 01:02:11,240
Speaker 7: Well, thank you for having me Rich. It's been fun.

1252
01:02:11,720 --> 01:02:13,880
Speaker 1: We'll be right back rich on Tech dot TV. I'll

1253
01:02:13,920 --> 01:02:16,080
Speaker 1: put all the information and check the Instagram stories. I'll

1254
01:02:16,080 --> 01:02:24,920
Speaker 1: put it there too at rich on Tech. Brian in Westport, Washington,

1255
01:02:25,000 --> 01:02:30,080
Speaker 1: Welcome to the show. Good afternoon, Rich, Hi, good afternoon.

1256
01:02:31,760 --> 01:02:36,640
Speaker 2: I've been corresponding with my state health plan, but somewhere

1257
01:02:36,640 --> 01:02:40,320
Speaker 2: along the way somehow scammers got wind of it and

1258
01:02:40,360 --> 01:02:44,080
Speaker 2: started trying to scam me out of personal information cool

1259
01:02:44,680 --> 01:02:48,000
Speaker 2: primarily by voice phoning. By facts is how I've been

1260
01:02:48,080 --> 01:02:49,200
Speaker 2: letting them know things.

1261
01:02:49,560 --> 01:02:51,840
Speaker 1: Facts you saw, Facts would.

1262
01:02:51,640 --> 01:02:54,600
Speaker 2: Know about the facts number and all that I don't know.

1263
01:02:55,240 --> 01:02:57,200
Speaker 2: So I'm wondering the tech guy would be able to

1264
01:02:57,240 --> 01:03:00,360
Speaker 2: tell me what they're probably doing and why, what they

1265
01:03:00,360 --> 01:03:02,160
Speaker 2: helped to get out of it. All there is personal

1266
01:03:02,240 --> 01:03:06,000
Speaker 2: information about myself and my family. I have no idea

1267
01:03:06,080 --> 01:03:08,200
Speaker 2: what they else they would get out of it. What

1268
01:03:08,240 --> 01:03:08,840
Speaker 2: do you think?

1269
01:03:08,920 --> 01:03:11,080
Speaker 1: Well, the fax machine's an easy one because there are

1270
01:03:11,120 --> 01:03:13,280
Speaker 1: no more fax machines. So if you have the one

1271
01:03:13,400 --> 01:03:15,800
Speaker 1: last number, they probably just looked that up online and

1272
01:03:16,160 --> 01:03:20,680
Speaker 1: found that. But all joking aside the uh here, I'll

1273
01:03:20,680 --> 01:03:25,120
Speaker 1: tell you how this typically happens. And typically they have

1274
01:03:25,240 --> 01:03:28,480
Speaker 1: hacked your email. Are you sure your email is secure?

1275
01:03:30,480 --> 01:03:33,280
Speaker 2: Oh? I go to a local faccinge place like a

1276
01:03:33,400 --> 01:03:36,280
Speaker 2: UPS store something like that in facts and numbers, So

1277
01:03:36,360 --> 01:03:39,200
Speaker 2: you think that that could be an UPS store might

1278
01:03:39,400 --> 01:03:40,520
Speaker 2: get hacked or something.

1279
01:03:41,200 --> 01:03:43,280
Speaker 1: It could be if you're using a public computer or

1280
01:03:43,320 --> 01:03:47,440
Speaker 1: a public facts I mean the information definitely, Yeah, and

1281
01:03:47,480 --> 01:03:49,640
Speaker 1: how much I mean we talked? So okay, So let

1282
01:03:49,640 --> 01:03:52,560
Speaker 1: me get this straight. Your corresponding with this company, and

1283
01:03:52,800 --> 01:03:55,040
Speaker 1: all of a sudden you've started to get emails and

1284
01:03:55,120 --> 01:03:59,120
Speaker 1: phone calls and faxes related to what you talk to

1285
01:03:59,160 --> 01:04:01,600
Speaker 1: this company about that was personal and private that no

1286
01:04:01,640 --> 01:04:04,439
Speaker 1: one else would have known. I guess that answers it all.

1287
01:04:05,080 --> 01:04:05,280
Speaker 2: Well.

1288
01:04:05,280 --> 01:04:08,040
Speaker 1: Look, I mean, so there is a known scam where

1289
01:04:08,080 --> 01:04:10,959
Speaker 1: actually when people are buying a house or doing things

1290
01:04:11,000 --> 01:04:14,680
Speaker 1: like these large transactions where this kind of man in

1291
01:04:14,720 --> 01:04:17,920
Speaker 1: the middle type scam where they will find this information,

1292
01:04:18,040 --> 01:04:20,400
Speaker 1: the email will be hacked and they will they will

1293
01:04:20,440 --> 01:04:23,200
Speaker 1: take that information and use it against you. So they'll

1294
01:04:23,200 --> 01:04:25,000
Speaker 1: know that you are selling a house, they know that

1295
01:04:25,000 --> 01:04:28,200
Speaker 1: you're doing a large transaction, and they will insert themselves

1296
01:04:28,240 --> 01:04:30,680
Speaker 1: in between you and the actual person and say, hey,

1297
01:04:31,520 --> 01:04:33,640
Speaker 1: here's where you need to transfer your money. We're all

1298
01:04:33,680 --> 01:04:35,800
Speaker 1: ready to go, and they'll give you fake account numbers.

1299
01:04:35,840 --> 01:04:38,960
Speaker 1: And this is pretty well documented and typically how it

1300
01:04:39,000 --> 01:04:43,040
Speaker 1: happens is one aspect of that, you know, email chain

1301
01:04:43,200 --> 01:04:46,160
Speaker 1: or phone chain is hacked in some way, could be

1302
01:04:46,200 --> 01:04:49,680
Speaker 1: your computer could be monitoring software. But that's generally how

1303
01:04:49,680 --> 01:04:53,360
Speaker 1: it happens. I think that in this case, with the

1304
01:04:53,400 --> 01:04:55,760
Speaker 1: public use of you know, with the use of sort

1305
01:04:55,800 --> 01:05:02,480
Speaker 1: of public machines, public facts, that's probably where this leak occurred.

1306
01:05:02,880 --> 01:05:05,720
Speaker 1: Maybe someone found something on the fax machine, maybe the

1307
01:05:05,720 --> 01:05:07,680
Speaker 1: person that used it after you, they were still print

1308
01:05:07,720 --> 01:05:10,640
Speaker 1: out or something like that. So i'd be always be

1309
01:05:10,880 --> 01:05:14,840
Speaker 1: very very careful when you're using public facilities when emailing

1310
01:05:15,000 --> 01:05:18,720
Speaker 1: or faxing or any of that sort of exchange of information.

1311
01:05:19,840 --> 01:05:22,520
Speaker 1: In fact, I talked about my newsletter last weekend. How

1312
01:05:23,280 --> 01:05:27,880
Speaker 1: when I interviewed the head of security for Google a

1313
01:05:27,920 --> 01:05:30,200
Speaker 1: couple of years ago, she said the one thing to

1314
01:05:30,360 --> 01:05:33,880
Speaker 1: never ever do is to use a computer in a

1315
01:05:33,920 --> 01:05:37,600
Speaker 1: hotel lobby. She said, they're so riddled with spyware and

1316
01:05:37,720 --> 01:05:41,040
Speaker 1: scams and things like that people install malware on them

1317
01:05:41,280 --> 01:05:42,920
Speaker 1: that she would never touch them. Now. I do think

1318
01:05:42,960 --> 01:05:45,120
Speaker 1: that in a lot of these cases, if you go

1319
01:05:45,160 --> 01:05:48,240
Speaker 1: to like a reputable store like a FedEx, Kinko something

1320
01:05:48,320 --> 01:05:50,800
Speaker 1: like that, or like a main hotel chain, a lot

1321
01:05:50,840 --> 01:05:53,240
Speaker 1: of them have gotten hip to this aspect of things,

1322
01:05:53,600 --> 01:05:56,280
Speaker 1: and they now add software to their computer systems that

1323
01:05:56,400 --> 01:06:00,400
Speaker 1: automatically formats that computer like in between us, so that

1324
01:06:00,520 --> 01:06:03,960
Speaker 1: nothing can get taken in between the people logging in,

1325
01:06:04,040 --> 01:06:06,080
Speaker 1: you know, if it's on the web browser or whatever.

1326
01:06:06,400 --> 01:06:09,560
Speaker 1: But in general, if you're using like a third party

1327
01:06:09,680 --> 01:06:12,240
Speaker 1: system or you know, a random place, they may not

1328
01:06:12,360 --> 01:06:15,040
Speaker 1: have that software in place, and someone, let's say you

1329
01:06:15,080 --> 01:06:17,320
Speaker 1: log into your email account, you forget to log out.

1330
01:06:17,720 --> 01:06:21,160
Speaker 1: I've gone to public computers where literally people's email accounts

1331
01:06:21,200 --> 01:06:23,439
Speaker 1: are logged in, So you do have to be very

1332
01:06:23,480 --> 01:06:28,080
Speaker 1: careful whenever you're using a public system anywhere people go

1333
01:06:28,080 --> 01:06:29,920
Speaker 1: to the Apple Store and they just log into their

1334
01:06:29,960 --> 01:06:32,440
Speaker 1: email those on those computers, So you have to be

1335
01:06:32,520 --> 01:06:34,400
Speaker 1: very careful when you're doing that. Brian. I think it's

1336
01:06:34,480 --> 01:06:37,800
Speaker 1: unfortunate this happened, but I think at the end of

1337
01:06:37,840 --> 01:06:40,640
Speaker 1: the day, you've got to practice that the safe sort

1338
01:06:40,640 --> 01:06:44,480
Speaker 1: of security cybersecurity practices for this not to happen to you.

1339
01:06:45,600 --> 01:06:48,280
Speaker 1: And when it comes to kind of figuring this stuff out,

1340
01:06:48,720 --> 01:06:51,120
Speaker 1: just be very careful. Know who you're talking to, know

1341
01:06:51,160 --> 01:06:54,120
Speaker 1: who you're dealing with, and since this already happened, I

1342
01:06:54,120 --> 01:06:56,600
Speaker 1: think you have to be on guard for any transaction

1343
01:06:56,680 --> 01:06:58,800
Speaker 1: that you're doing with this company to make sure that

1344
01:06:58,800 --> 01:07:00,880
Speaker 1: you're talking to the person you think you are and

1345
01:07:00,920 --> 01:07:03,080
Speaker 1: that you're actually doing business with the people that you

1346
01:07:03,200 --> 01:07:06,520
Speaker 1: think you are. Thanks for the question, Brian. Good food

1347
01:07:06,560 --> 01:07:09,320
Speaker 1: for thought there if you have. Verizon, by the way,

1348
01:07:09,360 --> 01:07:12,680
Speaker 1: this week, speaking of safety, they launched a free family

1349
01:07:12,840 --> 01:07:16,040
Speaker 1: safety app for their customers. It is free for all

1350
01:07:16,160 --> 01:07:20,880
Speaker 1: Verizon postpaid planned customers, available for iOS and Android. You

1351
01:07:20,920 --> 01:07:23,040
Speaker 1: can track where your family members are on a map.

1352
01:07:23,120 --> 01:07:27,320
Speaker 1: You can get location and arrival and departure alerts. Your

1353
01:07:27,400 --> 01:07:29,520
Speaker 1: kid can set up a safe walk so they can

1354
01:07:29,640 --> 01:07:33,240
Speaker 1: SOSU if they feel unsafe, and you can monitor your

1355
01:07:33,320 --> 01:07:36,560
Speaker 1: child's Verizon calls and texts, but I wouldn't really count

1356
01:07:36,560 --> 01:07:37,920
Speaker 1: on that too much because it just tells you that

1357
01:07:37,920 --> 01:07:40,200
Speaker 1: their calling and texting, doesn't really give you any information

1358
01:07:40,200 --> 01:07:43,560
Speaker 1: about those caller texts. But I'd probably recommend a third

1359
01:07:43,600 --> 01:07:45,720
Speaker 1: party app like Life three sixty. It does a lot

1360
01:07:45,760 --> 01:07:48,640
Speaker 1: of these features for free as well. Rich on tech

1361
01:07:48,680 --> 01:07:50,160
Speaker 1: dot tv if you want a link to anything I

1362
01:07:50,240 --> 01:07:57,560
Speaker 1: mentioned more show right after this. We've talked about so much.

1363
01:07:57,600 --> 01:08:00,560
Speaker 1: This has been a varied show so far. We've we've

1364
01:08:00,560 --> 01:08:02,400
Speaker 1: covered a lot of ground and we still have more.

1365
01:08:02,680 --> 01:08:05,760
Speaker 1: I'm gonna tell you about meta testing this video selfie

1366
01:08:05,800 --> 01:08:08,160
Speaker 1: to get back your hack to count. I've got my

1367
01:08:08,480 --> 01:08:12,640
Speaker 1: robot litterbox review. And this is probably the coolest thing ever.

1368
01:08:13,120 --> 01:08:16,639
Speaker 1: There is a company that will now activate an Apple Watch,

1369
01:08:17,120 --> 01:08:20,880
Speaker 1: the easiest and probably the cheapest activation ever, and you

1370
01:08:20,920 --> 01:08:24,080
Speaker 1: don't even have to have a plan on another network.

1371
01:08:24,120 --> 01:08:26,400
Speaker 1: I mean, it's really really cool. It's like I almost

1372
01:08:26,400 --> 01:08:28,400
Speaker 1: don't want to tell you because it's like it's it's

1373
01:08:28,439 --> 01:08:30,240
Speaker 1: so great that I'm like, I just want to keep

1374
01:08:30,280 --> 01:08:32,280
Speaker 1: this to myself. But that's why I feel about a

1375
01:08:32,280 --> 01:08:34,160
Speaker 1: lot of stuff I share here. I just share all

1376
01:08:34,160 --> 01:08:36,760
Speaker 1: my secrets eight to eight rich one O one eight

1377
01:08:36,840 --> 01:08:39,320
Speaker 1: eight eight seven four to two four one zero one.

1378
01:08:40,320 --> 01:08:43,320
Speaker 1: Be sure to hop on the website at Richontech dot

1379
01:08:43,400 --> 01:08:46,160
Speaker 1: tv and sign up for my newsletter. And you can

1380
01:08:46,200 --> 01:08:49,640
Speaker 1: also follow me on Instagram. If you saw that I

1381
01:08:49,680 --> 01:08:52,400
Speaker 1: talked about the the AirPod stuff, I've got that on

1382
01:08:52,439 --> 01:08:56,679
Speaker 1: my Instagram stories. So go to Instagram at rich on Tech,

1383
01:08:56,760 --> 01:08:59,599
Speaker 1: follow me there and you can see all my journey

1384
01:09:00,040 --> 01:09:03,439
Speaker 1: and stories there. Let's go to Jackie and San dimas Jackie,

1385
01:09:03,520 --> 01:09:04,720
Speaker 1: what's on your mind?

1386
01:09:06,120 --> 01:09:09,360
Speaker 10: Hi, rich I have a very bizarre problem with my

1387
01:09:10,520 --> 01:09:16,760
Speaker 10: HP all in one computer. I cannot type the letter X. Oh,

1388
01:09:16,800 --> 01:09:19,400
Speaker 10: and I can give you some background on this. When

1389
01:09:19,400 --> 01:09:21,479
Speaker 10: I got the computer in May of this year, I

1390
01:09:21,600 --> 01:09:23,720
Speaker 10: used their keyboard and I found that when I first

1391
01:09:23,800 --> 01:09:26,920
Speaker 10: turned the computer on, the letter X does work. But

1392
01:09:27,000 --> 01:09:30,000
Speaker 10: as time goes on during the day, I can't type

1393
01:09:30,000 --> 01:09:34,160
Speaker 10: the letter X any longer. Also on the on screen keyboard,

1394
01:09:34,360 --> 01:09:37,479
Speaker 10: I pulled that up and I can't type the X

1395
01:09:37,560 --> 01:09:41,200
Speaker 10: on that as well. But a unique thing is is

1396
01:09:41,200 --> 01:09:44,519
Speaker 10: that if I purposely during these times when the X

1397
01:09:44,560 --> 01:09:49,120
Speaker 10: isn't typing, if I purposely misspell a word using the

1398
01:09:49,160 --> 01:09:54,280
Speaker 10: word X like the word excuse, The autocorrect will correct

1399
01:09:54,280 --> 01:09:57,519
Speaker 10: it and add the X in the Only way I

1400
01:09:57,520 --> 01:10:00,280
Speaker 10: can get out of the loop of this happening is

1401
01:10:00,320 --> 01:10:04,840
Speaker 10: by restarting the computer and then again in hours this

1402
01:10:04,880 --> 01:10:06,000
Speaker 10: problem starts up again.

1403
01:10:08,240 --> 01:10:13,760
Speaker 1: Well, that is quite certainly a unique problem. And yeah,

1404
01:10:13,800 --> 01:10:17,240
Speaker 1: that's interesting. So couple things. Number one, have you tried

1405
01:10:17,439 --> 01:10:20,439
Speaker 1: plugging in another keyboard to see if the X works

1406
01:10:20,479 --> 01:10:21,240
Speaker 1: on that keyboard?

1407
01:10:21,840 --> 01:10:25,840
Speaker 10: I have, and it's the same problem. I've also contracted

1408
01:10:26,000 --> 01:10:28,760
Speaker 10: HP and they opened a case on it and they

1409
01:10:28,760 --> 01:10:32,519
Speaker 10: could not resolve this either. The only thing that they

1410
01:10:32,560 --> 01:10:37,160
Speaker 10: suggested was that I completely reboot the machine from go

1411
01:10:37,479 --> 01:10:40,240
Speaker 10: and try it that way. But they have no solution

1412
01:10:40,320 --> 01:10:41,000
Speaker 10: for this as well.

1413
01:10:41,120 --> 01:10:43,280
Speaker 1: Okay, have you tried Okay, I mean, so that is

1414
01:10:43,360 --> 01:10:47,120
Speaker 1: the That is the bottom line. If if something, if

1415
01:10:47,160 --> 01:10:50,960
Speaker 1: this is not curable by another keyboard, then there is

1416
01:10:51,000 --> 01:10:53,720
Speaker 1: a problem with the software and there is some sort

1417
01:10:53,760 --> 01:10:56,320
Speaker 1: of app that is taking over that X key on

1418
01:10:56,360 --> 01:11:01,200
Speaker 1: your computer. Sometimes apps assigned shortcut to keys. That sounds

1419
01:11:01,200 --> 01:11:04,240
Speaker 1: like what happened here mistakenly. Have you ever have you

1420
01:11:04,280 --> 01:11:07,400
Speaker 1: ever assigned a shortcut to a key like a keystroke

1421
01:11:07,479 --> 01:11:08,240
Speaker 1: for something like.

1422
01:11:08,200 --> 01:11:12,040
Speaker 10: For I have but not not the X key. And

1423
01:11:12,120 --> 01:11:16,360
Speaker 10: the fact that it will work on on restart is

1424
01:11:16,600 --> 01:11:19,720
Speaker 10: confusing because that, yeah.

1425
01:11:19,439 --> 01:11:22,479
Speaker 1: That is weird. But the app that is causing the

1426
01:11:22,520 --> 01:11:26,000
Speaker 1: problem or the conflict may not be kicking in until

1427
01:11:26,080 --> 01:11:28,320
Speaker 1: a little bit after you open your computer or after

1428
01:11:28,360 --> 01:11:31,519
Speaker 1: you do something on your computer. So I'm gonna side

1429
01:11:31,520 --> 01:11:33,080
Speaker 1: with HP on this one. I think you have to

1430
01:11:33,120 --> 01:11:36,800
Speaker 1: reformat this whole computer and start from fresh. The other

1431
01:11:36,800 --> 01:11:38,559
Speaker 1: thing you can do before you do that. Have you

1432
01:11:38,640 --> 01:11:40,840
Speaker 1: tried booting up into safe mode?

1433
01:11:41,160 --> 01:11:41,760
Speaker 2: No? I have not?

1434
01:11:41,800 --> 01:11:43,679
Speaker 1: Ah, Okay, so that's what we're going to do first.

1435
01:11:43,720 --> 01:11:47,280
Speaker 1: So is this a Windows computer? Because it's HP, right.

1436
01:11:47,400 --> 01:11:47,720
Speaker 10: It is.

1437
01:11:47,800 --> 01:11:50,639
Speaker 1: Okay, so go on to Google. Okay, so go into

1438
01:11:50,680 --> 01:11:55,679
Speaker 1: Google and google how to boot up into safe mode

1439
01:11:55,680 --> 01:11:58,880
Speaker 1: on Windows eleven, and it will give you the step

1440
01:11:58,880 --> 01:12:02,240
Speaker 1: by step instructions. It's uh, it's different forever. It's it's

1441
01:12:02,280 --> 01:12:05,280
Speaker 1: slightly different for some computers. But let's see I'm looking

1442
01:12:05,320 --> 01:12:07,320
Speaker 1: at this here. Yeah, it's a little bit different. So

1443
01:12:07,360 --> 01:12:09,840
Speaker 1: I would I would just google the instructions for HP

1444
01:12:10,080 --> 01:12:13,000
Speaker 1: boot into safe mode for Windows eleven. And so safe

1445
01:12:13,000 --> 01:12:16,320
Speaker 1: mode what that does? It will boot your computer into

1446
01:12:16,600 --> 01:12:19,519
Speaker 1: the very basics of what it needs to do things.

1447
01:12:20,080 --> 01:12:21,800
Speaker 1: And so what that means is it's not going to

1448
01:12:21,880 --> 01:12:25,040
Speaker 1: run all the different things that your computer has installed.

1449
01:12:25,400 --> 01:12:28,679
Speaker 1: It's just gonna it's gonna do the minimum basics. And

1450
01:12:28,760 --> 01:12:33,720
Speaker 1: so that way you can better isolate this issue and

1451
01:12:33,760 --> 01:12:36,640
Speaker 1: see if it's something that's running on your computer. Uh,

1452
01:12:36,720 --> 01:12:39,080
Speaker 1: it doesn't sound like it's a physical hardware issue, because

1453
01:12:39,240 --> 01:12:41,559
Speaker 1: you're telling me that you've plugged in other keyboards and

1454
01:12:41,560 --> 01:12:44,519
Speaker 1: they work just fine. So boot it into safe mode.

1455
01:12:44,720 --> 01:12:46,720
Speaker 1: If when you boot it into safe mode and use

1456
01:12:46,760 --> 01:12:49,120
Speaker 1: this computer for an hour or so and the X

1457
01:12:49,600 --> 01:12:52,000
Speaker 1: works just fine, then we know that it's a it's

1458
01:12:52,040 --> 01:12:54,679
Speaker 1: an app on your computer. So if you don't want

1459
01:12:54,720 --> 01:12:57,280
Speaker 1: to reformat your whole computer, which I personally don't think

1460
01:12:57,320 --> 01:12:59,200
Speaker 1: is that big of a deal, I would. I would

1461
01:12:59,240 --> 01:13:01,280
Speaker 1: do that in a heartbee, But I know if you

1462
01:13:01,280 --> 01:13:03,960
Speaker 1: have all your settings and things the way you want them,

1463
01:13:04,320 --> 01:13:07,320
Speaker 1: I would go through and uninstall any app on your

1464
01:13:07,320 --> 01:13:11,320
Speaker 1: computer that you don't recognize or don't need, and restart

1465
01:13:11,360 --> 01:13:12,880
Speaker 1: your computer. I would make sure you have all the

1466
01:13:12,920 --> 01:13:15,719
Speaker 1: software updates for this computer installed, all the Windows updates.

1467
01:13:15,760 --> 01:13:18,080
Speaker 1: Sound like you're pretty much up to date. With Windows

1468
01:13:18,120 --> 01:13:21,040
Speaker 1: eleven here, but you know there might be something newer,

1469
01:13:21,320 --> 01:13:22,600
Speaker 1: So I would make sure you have all those and

1470
01:13:22,640 --> 01:13:25,240
Speaker 1: then restart your computer one more time and see if

1471
01:13:25,240 --> 01:13:29,519
Speaker 1: this X issue continues to happen. So that is the

1472
01:13:29,960 --> 01:13:32,000
Speaker 1: thing I would do, so safe mode, try it, see

1473
01:13:32,040 --> 01:13:33,960
Speaker 1: what happens, clean up all the old apps and get

1474
01:13:34,000 --> 01:13:36,400
Speaker 1: rid of those things. I would also whatever you're using

1475
01:13:36,479 --> 01:13:39,200
Speaker 1: to create those macros or those shortcuts that you're doing,

1476
01:13:39,560 --> 01:13:41,240
Speaker 1: I would go in there and just check and make

1477
01:13:41,280 --> 01:13:43,439
Speaker 1: sure that there's nothing wonky going on with that app,

1478
01:13:43,720 --> 01:13:45,760
Speaker 1: that it's not taking over that X key in some

1479
01:13:45,920 --> 01:13:48,760
Speaker 1: weird way. So those are the things I would do,

1480
01:13:48,800 --> 01:13:50,400
Speaker 1: And if worst comes to worse, you're going to have

1481
01:13:50,439 --> 01:13:53,240
Speaker 1: to just factory reset this. The good news is Windows

1482
01:13:53,240 --> 01:13:56,760
Speaker 1: eleven has that built in and it's pretty easy to do.

1483
01:13:57,280 --> 01:13:59,240
Speaker 1: You just have to make sure everything's backed up before

1484
01:13:59,240 --> 01:14:02,400
Speaker 1: you do that. The problem is it is Jackie. You

1485
01:14:02,520 --> 01:14:05,800
Speaker 1: don't want to bring your computer back from a backup

1486
01:14:06,560 --> 01:14:09,240
Speaker 1: if you're reinstalling everything, because the problem's probably just going

1487
01:14:09,280 --> 01:14:11,480
Speaker 1: to come back. So what i'd recommend is just reinstalling

1488
01:14:11,560 --> 01:14:14,559
Speaker 1: every program that you want on their step by step

1489
01:14:15,360 --> 01:14:18,160
Speaker 1: to get those programs back instead of reinstalling it from

1490
01:14:18,200 --> 01:14:21,160
Speaker 1: a drive that just has a backup. All right, good luck.

1491
01:14:21,240 --> 01:14:25,800
Speaker 1: That is an interesting, interesting predicament that you're in. I

1492
01:14:25,880 --> 01:14:28,000
Speaker 1: was thinking it was just as easy as a stuck key,

1493
01:14:28,520 --> 01:14:31,599
Speaker 1: but clearly there's something more going on there. X marks

1494
01:14:31,600 --> 01:14:35,840
Speaker 1: the spot X was xd out X. It's what's for

1495
01:14:36,400 --> 01:14:40,280
Speaker 1: X fiss I don't know. That didn't make sense. Meta

1496
01:14:40,400 --> 01:14:45,479
Speaker 1: is testing a video selfie for account verification. This is

1497
01:14:45,600 --> 01:14:48,040
Speaker 1: incredible because you have no idea how many emails I

1498
01:14:48,080 --> 01:14:52,400
Speaker 1: get from people about their Facebook account being hacked every day.

1499
01:14:52,400 --> 01:14:54,320
Speaker 1: People email me. You know why because I did one

1500
01:14:54,400 --> 01:14:57,320
Speaker 1: story on TV where I helped one person get their

1501
01:14:57,360 --> 01:15:00,920
Speaker 1: Facebook account back, and now that story apparently comes up

1502
01:15:00,920 --> 01:15:04,040
Speaker 1: whenever you search Facebook account hacked, and I am apparently

1503
01:15:04,040 --> 01:15:05,960
Speaker 1: the person to get in touch with. I cannot help

1504
01:15:06,000 --> 01:15:09,160
Speaker 1: you get your Facebook account back. It's impossible. It's really

1505
01:15:09,160 --> 01:15:12,439
Speaker 1: really tricky. But Facebook is testing. They know this is

1506
01:15:12,439 --> 01:15:15,920
Speaker 1: an issue. So this is a video selfie. So you

1507
01:15:15,960 --> 01:15:18,880
Speaker 1: go to Facebook dot com slash hacked or Instagram dot

1508
01:15:18,880 --> 01:15:22,080
Speaker 1: com slash hacked. Typically you have to upload like all

1509
01:15:22,160 --> 01:15:26,760
Speaker 1: kinds of verification, ID all this stuff, but they are

1510
01:15:26,800 --> 01:15:29,519
Speaker 1: testing a new video selfie, so you would take a

1511
01:15:29,600 --> 01:15:33,559
Speaker 1: video selfie, and it would compare that video selfie to

1512
01:15:33,640 --> 01:15:38,000
Speaker 1: the profile pictures on the account, the locked account, and

1513
01:15:38,080 --> 01:15:41,640
Speaker 1: it's just basically analyzing the image. Why is it have

1514
01:15:41,720 --> 01:15:43,439
Speaker 1: to be a video selfie? Because it may ask you

1515
01:15:43,479 --> 01:15:45,920
Speaker 1: to do different things. It may say smile, it may

1516
01:15:45,920 --> 01:15:47,960
Speaker 1: say close your eyes, it may say blink your eyes.

1517
01:15:48,120 --> 01:15:50,040
Speaker 1: That way it knows it's a real human doing this,

1518
01:15:50,680 --> 01:15:52,839
Speaker 1: and then it takes screen grabs from that and compares

1519
01:15:52,880 --> 01:15:55,760
Speaker 1: it to the profile pictures. It's the same way that

1520
01:15:55,800 --> 01:16:00,320
Speaker 1: they add verification. If you've ever set up face Idea

1521
01:16:00,360 --> 01:16:03,040
Speaker 1: on your iPhone or if you've ever added your ID

1522
01:16:03,200 --> 01:16:05,760
Speaker 1: to a mobile walle it's very, very similar to that.

1523
01:16:06,160 --> 01:16:08,120
Speaker 1: But the good news is this takes about a minute.

1524
01:16:08,200 --> 01:16:10,360
Speaker 1: It will get you back your account, and it's way

1525
01:16:10,400 --> 01:16:12,600
Speaker 1: tougher for hackers to abuse this because they're not you.

1526
01:16:13,400 --> 01:16:16,320
Speaker 1: Because what does a hacker do Immediately when they trick

1527
01:16:16,360 --> 01:16:19,840
Speaker 1: you into giving up your account. They immediately go in

1528
01:16:19,880 --> 01:16:23,000
Speaker 1: and change your email address, They change everything, and they

1529
01:16:23,040 --> 01:16:25,679
Speaker 1: take over, and you cannot get this stuff back because

1530
01:16:25,680 --> 01:16:28,320
Speaker 1: everything's different. You can't get the recovery code, you can't

1531
01:16:28,320 --> 01:16:32,080
Speaker 1: get the email password reset because everything's different. But if

1532
01:16:32,080 --> 01:16:33,960
Speaker 1: you can do the video selfie and say hey.

1533
01:16:33,840 --> 01:16:34,280
Speaker 6: This is me.

1534
01:16:35,200 --> 01:16:38,200
Speaker 1: It's me, Come on, look at me. It's not some

1535
01:16:38,280 --> 01:16:40,759
Speaker 1: other person that's trying to get in. That's a much

1536
01:16:40,800 --> 01:16:43,160
Speaker 1: better system, so hopefully more people have access to that.

1537
01:16:43,200 --> 01:16:44,840
Speaker 1: I think that meta is going to find that's a

1538
01:16:44,960 --> 01:16:48,480
Speaker 1: very successful system. If you want to see if it's available,

1539
01:16:48,600 --> 01:16:51,240
Speaker 1: you can go to meta Facebook dot com, slash hacked,

1540
01:16:51,320 --> 01:16:54,040
Speaker 1: Instagram dot com slash hacked. If you have gotten hacked,

1541
01:16:54,280 --> 01:16:56,240
Speaker 1: by the way, the best way to not get hacked

1542
01:16:56,800 --> 01:17:01,760
Speaker 1: is to is to set up two factor authentication. There's

1543
01:17:01,920 --> 01:17:04,280
Speaker 1: a story going viral right now about this woman in

1544
01:17:04,320 --> 01:17:08,439
Speaker 1: the Bay area of San Francisco who was tricked into

1545
01:17:08,439 --> 01:17:11,439
Speaker 1: giving a hacker access to her Facebook account. She actually

1546
01:17:11,760 --> 01:17:15,439
Speaker 1: went to Facebook headquarters, banged on the door and said, hey,

1547
01:17:15,479 --> 01:17:17,639
Speaker 1: give me access to my account back, and they said,

1548
01:17:17,880 --> 01:17:19,599
Speaker 1: we don't do that. They gave her like a print out.

1549
01:17:19,760 --> 01:17:21,439
Speaker 1: I guess she's not the first person to do this,

1550
01:17:21,760 --> 01:17:23,320
Speaker 1: so they literally gave her a print out with a

1551
01:17:23,400 --> 01:17:25,799
Speaker 1: QR code to go to Facebook dot com slash hacked.

1552
01:17:26,080 --> 01:17:27,640
Speaker 1: And she's like, no, this is not good enough, and

1553
01:17:27,640 --> 01:17:31,280
Speaker 1: so her trick. She actually paid for Meta verified. You

1554
01:17:31,280 --> 01:17:34,360
Speaker 1: can pay fifteen dollars to verify your account and then

1555
01:17:34,360 --> 01:17:36,880
Speaker 1: when you do that, it unlocks the customer service rep

1556
01:17:36,920 --> 01:17:39,479
Speaker 1: that can actually help you. So she did that and

1557
01:17:39,520 --> 01:17:43,400
Speaker 1: she got her entire account back so within hours. So

1558
01:17:43,439 --> 01:17:46,040
Speaker 1: if you ever have an issue, I can't recommend this,

1559
01:17:46,200 --> 01:17:49,000
Speaker 1: but hey, you know what, if you're really really hard

1560
01:17:49,040 --> 01:17:51,920
Speaker 1: up for getting your account back, You've got pictures and

1561
01:17:51,960 --> 01:17:53,600
Speaker 1: memories on there that you want to get back. Just

1562
01:17:53,640 --> 01:17:55,600
Speaker 1: sign up for Meta Verified for a month, get your

1563
01:17:55,640 --> 01:17:58,439
Speaker 1: account back, and you know when you're paying, they're ready

1564
01:17:58,439 --> 01:18:00,839
Speaker 1: to help you. When you're not paying, the could care less.

1565
01:18:01,280 --> 01:18:03,920
Speaker 1: I'll put the link to that story on the show

1566
01:18:03,960 --> 01:18:05,519
Speaker 1: notes so you can see that. By the way, thanks

1567
01:18:05,520 --> 01:18:06,920
Speaker 1: to Kim for sending me that. A couple of people

1568
01:18:06,960 --> 01:18:09,559
Speaker 1: sent that story, but Kim was the one who actually

1569
01:18:09,840 --> 01:18:11,800
Speaker 1: texted it to me and said, hey, you should do this.

1570
01:18:11,840 --> 01:18:14,360
Speaker 1: On the show eighty eight rich one on one eight

1571
01:18:14,400 --> 01:18:16,920
Speaker 1: eight eight seven four to two four one zero one.

1572
01:18:16,920 --> 01:18:20,599
Speaker 1: Coming up, I've got my review of the Robot Kitty

1573
01:18:20,680 --> 01:18:22,559
Speaker 1: litter Box, and I'm gonna tell you the company that

1574
01:18:22,640 --> 01:18:25,240
Speaker 1: lets you activate an Apple Watch on a cellular plan.

1575
01:18:25,880 --> 01:18:28,960
Speaker 1: Great for seniors, great for kids, and it's a very

1576
01:18:29,160 --> 01:18:37,400
Speaker 1: very good value. This is rich on tech. I was

1577
01:18:37,439 --> 01:18:40,800
Speaker 1: just walking the hallways of the radio station here and

1578
01:18:40,880 --> 01:18:46,360
Speaker 1: I found I can't believe this a fax machine. I mean,

1579
01:18:46,400 --> 01:18:50,600
Speaker 1: we were just talking with the caller in Brian in

1580
01:18:50,960 --> 01:18:55,240
Speaker 1: Washington about the fax machine. I hadn't seen one. I

1581
01:18:55,600 --> 01:18:59,080
Speaker 1: must be a decade And sure enough I'm walking through

1582
01:18:59,080 --> 01:19:01,960
Speaker 1: the studios here and I see a fax machine. And

1583
01:19:02,040 --> 01:19:04,800
Speaker 1: good thing I didn't post the picture because the phone

1584
01:19:04,840 --> 01:19:08,280
Speaker 1: number for the fax is right on there. Actually, maybe

1585
01:19:08,280 --> 01:19:10,720
Speaker 1: we should just start taking fax requests, didn't They used

1586
01:19:10,760 --> 01:19:12,759
Speaker 1: to do that like back in the day at radio stations,

1587
01:19:13,080 --> 01:19:17,040
Speaker 1: be like facts in your request, your your song request.

1588
01:19:17,160 --> 01:19:20,800
Speaker 1: There it is. See I loved I'll never forget my

1589
01:19:20,920 --> 01:19:22,240
Speaker 1: dad bought a fax machine.

1590
01:19:22,680 --> 01:19:22,840
Speaker 6: You know.

1591
01:19:22,880 --> 01:19:25,559
Speaker 1: My dad, you know, growing up, had a small business

1592
01:19:25,600 --> 01:19:28,920
Speaker 1: still does, owned a roofing company, and you know, so

1593
01:19:29,000 --> 01:19:31,000
Speaker 1: he's not the most tech person in the world, but

1594
01:19:31,000 --> 01:19:32,840
Speaker 1: I would push him towards tech. But one day he

1595
01:19:32,880 --> 01:19:35,519
Speaker 1: got a fax machine for his business, which was quite

1596
01:19:35,560 --> 01:19:37,760
Speaker 1: important because with a roofing company, you would send out

1597
01:19:37,800 --> 01:19:41,200
Speaker 1: proposals and people would fax them back signed. Well, I

1598
01:19:41,280 --> 01:19:44,320
Speaker 1: just basically hijacked the fax machine. I literally took it

1599
01:19:44,360 --> 01:19:46,879
Speaker 1: from his office and I put it in my bedroom

1600
01:19:47,080 --> 01:19:49,840
Speaker 1: and it just sat there and I didn't get faxes.

1601
01:19:49,880 --> 01:19:53,080
Speaker 1: What ten year old kid gets faxes? No one but

1602
01:19:53,120 --> 01:19:55,519
Speaker 1: I just I would make copies on it. And like,

1603
01:19:56,040 --> 01:19:57,680
Speaker 1: by the way back in the day, it wasn't like

1604
01:19:57,680 --> 01:19:59,720
Speaker 1: a laser one. It was like it was like a

1605
01:20:00,040 --> 01:20:02,599
Speaker 1: hold up, gosh, I don't even know how explain it.

1606
01:20:02,880 --> 01:20:05,719
Speaker 1: Like the way it printed was like a heat roller

1607
01:20:06,080 --> 01:20:08,479
Speaker 1: and there'd be like a roll of I don't know,

1608
01:20:08,800 --> 01:20:11,240
Speaker 1: ink paper kind of thing. I don't know. It's really weird.

1609
01:20:11,240 --> 01:20:16,000
Speaker 1: But anyway, that's that's my story about hijacking his fax machine. Uh,

1610
01:20:16,040 --> 01:20:20,400
Speaker 1: this is really really useful to know. US Mobile. I

1611
01:20:20,479 --> 01:20:22,519
Speaker 1: was on the phone with the CEO yesterday and we

1612
01:20:22,560 --> 01:20:24,639
Speaker 1: had a nice long conversation because I was like, dude,

1613
01:20:24,680 --> 01:20:26,639
Speaker 1: you got to explain this all to me, because you're

1614
01:20:26,680 --> 01:20:29,479
Speaker 1: doing stuff here that nobody else is doing. So if

1615
01:20:29,479 --> 01:20:32,920
Speaker 1: you're not familiar with US Mobile, they are sort of

1616
01:20:33,080 --> 01:20:37,240
Speaker 1: the the geeks kind of favorite mv and O. Mvn

1617
01:20:37,280 --> 01:20:42,280
Speaker 1: O is Mobile Virtual Network Operator. So what does that mean.

1618
01:20:42,360 --> 01:20:46,000
Speaker 1: It means that they lease space from there's you know,

1619
01:20:46,080 --> 01:20:48,600
Speaker 1: the three major wireless companies AT and T, Verizon and

1620
01:20:49,000 --> 01:20:53,160
Speaker 1: T Mobile, and then they resell it. So mint Mobile

1621
01:20:53,320 --> 01:20:55,200
Speaker 1: used to be an MV and O. Well now I

1622
01:20:55,200 --> 01:20:57,280
Speaker 1: mean they still are, but they're now owned by T Mobile,

1623
01:20:57,479 --> 01:20:59,840
Speaker 1: but US mobiles independent. And what they're doing is they've

1624
01:20:59,840 --> 01:21:02,680
Speaker 1: got all kinds of plans that you can customize. So

1625
01:21:02,880 --> 01:21:04,920
Speaker 1: if you want a plan that just has talk and text,

1626
01:21:05,000 --> 01:21:06,760
Speaker 1: you can do it. If you want a plan that

1627
01:21:06,880 --> 01:21:09,080
Speaker 1: just has you know that's on T Mobile, you can

1628
01:21:09,080 --> 01:21:11,400
Speaker 1: do it. And by the way, you can switch carriers.

1629
01:21:11,720 --> 01:21:15,000
Speaker 1: They call themselves a supercarrier because you can say, halfway

1630
01:21:15,000 --> 01:21:16,479
Speaker 1: through the month, you know what, I'd rather be on

1631
01:21:16,520 --> 01:21:18,280
Speaker 1: T Mobile, Let me switch to that network. Oh no,

1632
01:21:18,320 --> 01:21:19,920
Speaker 1: I'd rather be on AT and T. Let me switch

1633
01:21:19,960 --> 01:21:21,880
Speaker 1: to that network. I'd rather be on Verizon. Let me

1634
01:21:21,920 --> 01:21:24,839
Speaker 1: switch to that network without I mean, it just takes

1635
01:21:24,720 --> 01:21:27,599
Speaker 1: us a couple seconds through their app. It's really really interesting.

1636
01:21:28,600 --> 01:21:31,800
Speaker 1: They have a new Apple Watch plan, which most envy

1637
01:21:31,840 --> 01:21:33,920
Speaker 1: and o's if you go to them, they don't really

1638
01:21:33,960 --> 01:21:37,200
Speaker 1: let you have an Apple Watch because they're not equipped

1639
01:21:37,240 --> 01:21:39,679
Speaker 1: to handle that visible does I know that Mint Mobile

1640
01:21:39,760 --> 01:21:42,960
Speaker 1: apparently is going to add that functionality, But this is

1641
01:21:43,000 --> 01:21:45,080
Speaker 1: an independent one, and so you can go on there

1642
01:21:45,520 --> 01:21:49,000
Speaker 1: and just activate an Apple Watch on their plan. So

1643
01:21:49,040 --> 01:21:50,639
Speaker 1: if you're on one of their plans, you can add

1644
01:21:50,640 --> 01:21:54,400
Speaker 1: an Apple Watch, or you can just do a standalone plan,

1645
01:21:54,439 --> 01:21:57,080
Speaker 1: which is launching next week. So if you just want

1646
01:21:57,080 --> 01:22:01,040
Speaker 1: to pay, literally, let's see how much it is. It

1647
01:22:01,120 --> 01:22:03,880
Speaker 1: is seventy eight dollars for the whole year to have

1648
01:22:03,920 --> 01:22:06,920
Speaker 1: an Apple Watch standalone plans six dollars and fifty cents

1649
01:22:06,960 --> 01:22:09,639
Speaker 1: a month that gives you unlimited talk and text data,

1650
01:22:09,720 --> 01:22:12,680
Speaker 1: Wi Fi calling, instant activation through them. You don't even

1651
01:22:12,720 --> 01:22:15,839
Speaker 1: have to go through the Apple Watch app. This is great.

1652
01:22:16,040 --> 01:22:18,240
Speaker 1: So seventy eight dollars for the year. Most carriers are

1653
01:22:18,320 --> 01:22:21,080
Speaker 1: charging like fifteen a month for this at this point.

1654
01:22:21,680 --> 01:22:24,880
Speaker 1: So usmobile dot com check it out. The standalone plan

1655
01:22:25,000 --> 01:22:27,679
Speaker 1: is launching next week right now. They're launching the companion

1656
01:22:27,760 --> 01:22:30,280
Speaker 1: plan this week, but you have to have a plan

1657
01:22:30,360 --> 01:22:32,680
Speaker 1: through US Mobile. But anyway, check them out. I really

1658
01:22:32,720 --> 01:22:35,040
Speaker 1: am a big fan. I love what they're doing Because

1659
01:22:35,040 --> 01:22:36,519
Speaker 1: I sit there and I look at the things they're doing.

1660
01:22:36,600 --> 01:22:39,160
Speaker 1: I'm like, this must be a bunch of nerds behind

1661
01:22:39,160 --> 01:22:42,160
Speaker 1: this company, because they're doing stuff that nerds appreciate. The

1662
01:22:42,200 --> 01:22:43,880
Speaker 1: way that they do their pricing, the way they do

1663
01:22:43,920 --> 01:22:46,679
Speaker 1: their plans, the way they do everything is just very

1664
01:22:46,720 --> 01:22:50,920
Speaker 1: nerd oriented, so that means it's very customer centric, and

1665
01:22:50,960 --> 01:22:53,880
Speaker 1: so I really like that anyway, very cool. I will

1666
01:22:53,880 --> 01:22:56,960
Speaker 1: probably activate an Apple Watch on a standalone plan because

1667
01:22:56,960 --> 01:22:59,360
Speaker 1: I love the idea of just having the watch by

1668
01:22:59,400 --> 01:23:02,160
Speaker 1: itself without being connected to anything else. Do you know

1669
01:23:02,200 --> 01:23:04,760
Speaker 1: that one of the major carriers charged me I think

1670
01:23:04,760 --> 01:23:07,599
Speaker 1: it was fifteen or twenty dollars a month to pause

1671
01:23:07,720 --> 01:23:10,280
Speaker 1: my Apple Watch plan, And by the way, they charge

1672
01:23:10,280 --> 01:23:14,839
Speaker 1: about thirty dollars just to activate an Apple Watch. So anyway,

1673
01:23:15,200 --> 01:23:17,840
Speaker 1: that's it. Rich on Tech dot TV. Coming up, we

1674
01:23:17,920 --> 01:23:21,639
Speaker 1: are going to talk to the CEO of Bitwarden about

1675
01:23:21,680 --> 01:23:25,120
Speaker 1: why you should be using a password manager. Yesterday, this

1676
01:23:25,240 --> 01:23:32,839
Speaker 1: is rich on Tech. Recently I spoke with Bitwarden CEO

1677
01:23:33,000 --> 01:23:37,400
Speaker 1: Michael crandall. We talked about password managers and why you

1678
01:23:37,479 --> 01:23:39,200
Speaker 1: need to use one today.

1679
01:23:39,840 --> 01:23:44,400
Speaker 9: Here it is Bitwarden is a password and pass key manager,

1680
01:23:44,720 --> 01:23:49,320
Speaker 9: so it helps people manage the the sometimes hundreds of

1681
01:23:49,360 --> 01:23:52,679
Speaker 9: different credentials that we have to log in to various

1682
01:23:52,720 --> 01:23:54,040
Speaker 9: accounts on websites.

1683
01:23:54,400 --> 01:23:56,519
Speaker 1: Why is this so important to use a password manager

1684
01:23:56,520 --> 01:23:57,880
Speaker 1: in these days or any day?

1685
01:23:58,560 --> 01:24:03,839
Speaker 9: Sure, you know. Unfortunately, security breaches have become increasingly common

1686
01:24:04,479 --> 01:24:06,840
Speaker 9: as a part of our lives, both for companies in

1687
01:24:07,240 --> 01:24:12,040
Speaker 9: for individuals. Rich last year, eight hundred and eighty thousand

1688
01:24:12,120 --> 01:24:16,160
Speaker 9: people were victims of cybercrime to the tune of twelve

1689
01:24:16,200 --> 01:24:18,960
Speaker 9: and a half billion dollars. And why does that happen.

1690
01:24:19,000 --> 01:24:22,960
Speaker 9: It's because we're all human and what makes it easy

1691
01:24:23,000 --> 01:24:26,240
Speaker 9: for us to use technology also makes it easy for

1692
01:24:26,320 --> 01:24:30,719
Speaker 9: hackers to take advantage of this. For example, using simple,

1693
01:24:30,960 --> 01:24:35,160
Speaker 9: guessable passwords makes it easier for us easier to get hacked,

1694
01:24:35,320 --> 01:24:40,160
Speaker 9: reusing them across different websites and accounts, never checking if

1695
01:24:40,160 --> 01:24:43,080
Speaker 9: they've been compromised or if they show up on the

1696
01:24:43,160 --> 01:24:47,920
Speaker 9: dark web, pulling victim to phishing attacks. So the best

1697
01:24:47,960 --> 01:24:50,920
Speaker 9: way to stay safe is pretty simple. It's make sure

1698
01:24:51,000 --> 01:24:56,439
Speaker 9: you have strong, unique passwords for every website or account

1699
01:24:56,680 --> 01:24:59,840
Speaker 9: that you use. And that's where a password manager comes

1700
01:24:59,840 --> 01:25:03,880
Speaker 9: in handy. It makes it easy to create strong passwords

1701
01:25:03,920 --> 01:25:07,160
Speaker 9: for every account and remember them for you and even

1702
01:25:07,240 --> 01:25:10,040
Speaker 9: auto fill them when you go to use that account

1703
01:25:10,120 --> 01:25:13,639
Speaker 9: or website. And that's across all of your devices, whether

1704
01:25:13,680 --> 01:25:19,360
Speaker 9: it's your phone, your desktop, your tablet, whatever. Finally, it

1705
01:25:19,400 --> 01:25:23,880
Speaker 9: makes it easy to share those with your family or

1706
01:25:23,920 --> 01:25:24,519
Speaker 9: with colleagues.

1707
01:25:24,560 --> 01:25:27,320
Speaker 1: At work, So you've kind of touched upon this, But

1708
01:25:27,439 --> 01:25:30,160
Speaker 1: why shouldn't you use the same word, the same password

1709
01:25:30,200 --> 01:25:32,360
Speaker 1: over and over. Some people think I've got a good password,

1710
01:25:32,439 --> 01:25:34,759
Speaker 1: I'll just use it everywhere. Why is that a bad idea?

1711
01:25:35,720 --> 01:25:38,640
Speaker 9: It's a bad idea because since a password is like

1712
01:25:38,960 --> 01:25:42,519
Speaker 9: a key to accessing any account, if you use that

1713
01:25:42,600 --> 01:25:46,320
Speaker 9: same key everywhere and a bad actor gets a hold

1714
01:25:46,360 --> 01:25:50,720
Speaker 9: of it, they can get in everywhere Whereas if that

1715
01:25:50,840 --> 01:25:55,200
Speaker 9: key only gets you into one of your accounts, should

1716
01:25:55,200 --> 01:25:59,280
Speaker 9: it get compromised the other All the other accounts are safe.

1717
01:25:59,560 --> 01:26:04,400
Speaker 9: So it's compartmentalization of your attack surface or your your risk.

1718
01:26:04,840 --> 01:26:08,080
Speaker 1: And what do you think makes one password manager better

1719
01:26:08,120 --> 01:26:11,000
Speaker 1: than another? Or you know, what should people look for

1720
01:26:11,520 --> 01:26:14,120
Speaker 1: in a good password manager? Obviously you'd love it if everyone

1721
01:26:14,160 --> 01:26:16,640
Speaker 1: went to bitwarden, but there are many choices. So what

1722
01:26:16,920 --> 01:26:18,799
Speaker 1: do you think people should look for if they're comparing

1723
01:26:18,960 --> 01:26:20,480
Speaker 1: different password managers?

1724
01:26:21,000 --> 01:26:24,839
Speaker 9: Yes? Well, number one, and this is a special commitment

1725
01:26:24,840 --> 01:26:28,280
Speaker 9: from bitwarden, is we believe it's important to have a

1726
01:26:28,320 --> 01:26:33,040
Speaker 9: fully featured, free version that offers that's pretty much free

1727
01:26:33,080 --> 01:26:36,600
Speaker 9: to use for the full purpose, but meaning unlimited logins,

1728
01:26:37,040 --> 01:26:43,600
Speaker 9: unlimited credentials, across unlimited devices, and it's our commitment to

1729
01:26:43,640 --> 01:26:46,800
Speaker 9: have that free forever. We think that's important. It's part

1730
01:26:46,800 --> 01:26:51,040
Speaker 9: of our mission to help build a world where nobody

1731
01:26:51,040 --> 01:26:54,559
Speaker 9: gets hacked. Is removing the fact that there's there's some

1732
01:26:55,360 --> 01:26:59,439
Speaker 9: price for entry there. We also think it's important to

1733
01:27:00,439 --> 01:27:04,040
Speaker 9: have an engaged global community so everyone can help each other,

1734
01:27:04,720 --> 01:27:07,160
Speaker 9: so look for that in any product you're looking for.

1735
01:27:07,600 --> 01:27:12,640
Speaker 9: We believe open source architecture is critically important because it

1736
01:27:12,760 --> 01:27:16,439
Speaker 9: means they're more eyes on the way the software is built.

1737
01:27:16,720 --> 01:27:20,400
Speaker 9: After all, it's storing your precious secrets that are the

1738
01:27:20,479 --> 01:27:24,040
Speaker 9: keys to all of your accounts. So having an open

1739
01:27:24,080 --> 01:27:27,719
Speaker 9: source means that many people can work on it developing,

1740
01:27:27,760 --> 01:27:31,320
Speaker 9: but more importantly, they're more eyes on the product looking

1741
01:27:31,320 --> 01:27:35,880
Speaker 9: for vulnerabilities. All software can have vulnerabilities. The trick is

1742
01:27:35,920 --> 01:27:38,639
Speaker 9: to find them more quickly and get rid of them.

1743
01:27:38,960 --> 01:27:41,240
Speaker 1: And you know, the number one thing I hear about

1744
01:27:41,240 --> 01:27:43,800
Speaker 1: password managers is it seems like a lot of work.

1745
01:27:43,960 --> 01:27:46,040
Speaker 1: You know, does it take some getting used to to

1746
01:27:46,120 --> 01:27:47,720
Speaker 1: kind of get into the flow of using one of

1747
01:27:47,760 --> 01:27:48,400
Speaker 1: these things.

1748
01:27:48,800 --> 01:27:49,240
Speaker 3: It does.

1749
01:27:49,479 --> 01:27:53,120
Speaker 9: We find there's an aha moment that comes more quickly

1750
01:27:53,160 --> 01:27:57,679
Speaker 9: than most people imagine. Look anything that's new can take

1751
01:27:58,280 --> 01:28:01,799
Speaker 9: some time to learn a few minutes to learn. Most

1752
01:28:01,800 --> 01:28:05,439
Speaker 9: people find that once they learn the password manager, it

1753
01:28:05,720 --> 01:28:09,880
Speaker 9: radically simplifies their life and allows them not to worry

1754
01:28:09,920 --> 01:28:14,479
Speaker 9: about the good practice of having strong, unique passwords. It

1755
01:28:14,520 --> 01:28:17,960
Speaker 9: also makes logging in a lot faster. For the payoff

1756
01:28:18,040 --> 01:28:21,400
Speaker 9: for the few minutes that you spend learning it is

1757
01:28:21,640 --> 01:28:24,280
Speaker 9: not only that you're more secure, but it's more convenient,

1758
01:28:25,240 --> 01:28:28,560
Speaker 9: and of course it sinks your passwords across different devices,

1759
01:28:29,240 --> 01:28:31,680
Speaker 9: So a few minutes of learning really can lead to

1760
01:28:31,760 --> 01:28:36,680
Speaker 9: a lifetime of time savings and stronger security. And you know,

1761
01:28:36,720 --> 01:28:39,479
Speaker 9: I always like to share that the classic story we

1762
01:28:39,560 --> 01:28:42,800
Speaker 9: hear is from everybody. I don't care if it's the

1763
01:28:42,840 --> 01:28:47,920
Speaker 9: CISO at a big company. The conversation always turns to, yeah,

1764
01:28:47,960 --> 01:28:50,640
Speaker 9: I've been trying to get my mom and dad to

1765
01:28:50,760 --> 01:28:55,080
Speaker 9: start using bitwarden or to start using a password manager.

1766
01:28:55,360 --> 01:28:58,439
Speaker 9: And often the story we hear is it took a

1767
01:28:58,439 --> 01:29:01,080
Speaker 9: while to convince them to try try that new thing,

1768
01:29:01,600 --> 01:29:04,559
Speaker 9: but once they do, they would never go back, and

1769
01:29:04,600 --> 01:29:07,880
Speaker 9: they feel safer, and the kids feel safer that their

1770
01:29:07,920 --> 01:29:09,439
Speaker 9: parents are using it, et cetera.

1771
01:29:10,160 --> 01:29:11,800
Speaker 1: What's changed since the last time I talked to you

1772
01:29:12,680 --> 01:29:14,800
Speaker 1: what's changed in the security world. I mean, I know

1773
01:29:14,840 --> 01:29:17,559
Speaker 1: past keys obviously have come up a little bit still

1774
01:29:17,600 --> 01:29:20,040
Speaker 1: people trying to figure that out, but anything substantial. Is

1775
01:29:20,040 --> 01:29:22,519
Speaker 1: it just more you know, more data breaches and things

1776
01:29:22,560 --> 01:29:23,120
Speaker 1: like that or what.

1777
01:29:23,520 --> 01:29:26,400
Speaker 9: Well, you mentioned two big things that I would double

1778
01:29:26,439 --> 01:29:29,960
Speaker 9: click on there. One of them is the advent of

1779
01:29:30,000 --> 01:29:32,360
Speaker 9: pass keys. Of course, as I mentioned at the beginning,

1780
01:29:32,479 --> 01:29:35,720
Speaker 9: data breaches, they just seem to be getting more and

1781
01:29:35,800 --> 01:29:39,200
Speaker 9: more common. A lot of them are tied to ransomware.

1782
01:29:39,800 --> 01:29:44,000
Speaker 9: And the thing about that that's important to recognize is

1783
01:29:44,120 --> 01:29:48,360
Speaker 9: that has become a very lucrative business model for the

1784
01:29:48,439 --> 01:29:52,519
Speaker 9: bad guys, for threat actors. They have a direct way

1785
01:29:52,600 --> 01:29:56,040
Speaker 9: of catching cashing in when they do a credential breach

1786
01:29:56,080 --> 01:30:00,200
Speaker 9: and then get into a business's systems. I would also

1787
01:30:00,000 --> 01:30:05,400
Speaker 9: so re emphasize the pass key development. It's gaining a

1788
01:30:05,400 --> 01:30:09,280
Speaker 9: lot of momentum. I was just at a conference last

1789
01:30:09,280 --> 01:30:14,040
Speaker 9: week down in Carlsbad, California called Authenticate, and just to

1790
01:30:14,080 --> 01:30:19,080
Speaker 9: mention three companies that happen to stick out between Google, Amazon,

1791
01:30:19,160 --> 01:30:22,680
Speaker 9: and eBay, they now have a billion users who have

1792
01:30:22,800 --> 01:30:25,679
Speaker 9: signed up to use pass keys. So it's a major

1793
01:30:25,760 --> 01:30:30,040
Speaker 9: effort across the industry because it does keep people safer. That's,

1794
01:30:30,080 --> 01:30:31,840
Speaker 9: by the way. Another thing you should look for in

1795
01:30:31,920 --> 01:30:35,879
Speaker 9: a password manager is make sure that it also supports

1796
01:30:35,920 --> 01:30:40,200
Speaker 9: pass keys, because those are an advance in security that

1797
01:30:41,600 --> 01:30:45,240
Speaker 9: help people stay safer, and they're also even easier to use.

1798
01:30:45,720 --> 01:30:48,719
Speaker 1: I'm just curious about your take on the passwords manager

1799
01:30:48,760 --> 01:30:49,679
Speaker 1: in iOS eighteen.

1800
01:30:50,080 --> 01:30:53,839
Speaker 9: The position we take, remember, are one of our important

1801
01:30:53,880 --> 01:30:57,360
Speaker 9: missions at bit Warden is to help build a world

1802
01:30:57,439 --> 01:31:01,040
Speaker 9: where nobody gets hacked. So when I talk to folks,

1803
01:31:01,080 --> 01:31:05,600
Speaker 9: I say, look, if you're using any password manager, you're

1804
01:31:05,880 --> 01:31:10,160
Speaker 9: better off than not using something. So I never criticize

1805
01:31:10,240 --> 01:31:13,360
Speaker 9: the fact that there are multiple solutions out there, and

1806
01:31:13,520 --> 01:31:16,960
Speaker 9: we're believers in the notion that they're your credentials. You

1807
01:31:17,040 --> 01:31:19,720
Speaker 9: should be able to take them anywhere and use them

1808
01:31:19,760 --> 01:31:25,200
Speaker 9: with equal ease. Whether you're using Mac or Windows or Linux,

1809
01:31:25,280 --> 01:31:29,160
Speaker 9: whether you're on mobile or a desktop, or you're an

1810
01:31:29,280 --> 01:31:33,000
Speaker 9: iPad or a tablet of some sort, it's important to

1811
01:31:33,040 --> 01:31:38,200
Speaker 9: have that independence and flexibility. So that's our take on it.

1812
01:31:38,920 --> 01:31:42,400
Speaker 9: Some password manager is better than nothing. If you really

1813
01:31:42,439 --> 01:31:44,360
Speaker 9: want to go all the way, I would go with

1814
01:31:44,400 --> 01:31:48,400
Speaker 9: a third party solution that gives you that independence and

1815
01:31:48,479 --> 01:31:53,280
Speaker 9: kind of agnostic, non bias view to keep you safe everywhere.

1816
01:31:53,760 --> 01:31:58,000
Speaker 9: When we talked about the learning curve, don't let that

1817
01:31:58,080 --> 01:32:02,240
Speaker 9: scare you away. The learning curve is really very very short.

1818
01:32:02,280 --> 01:32:05,920
Speaker 9: It's a small investment for a very big payoff for

1819
01:32:06,040 --> 01:32:10,240
Speaker 9: those who aren't using password management yet. So really encourage

1820
01:32:10,240 --> 01:32:13,920
Speaker 9: people dive in. Make yourself and your loved ones safer.

1821
01:32:14,040 --> 01:32:17,880
Speaker 9: By the way, this is, as you know, Cybersecurity Awareness Month,

1822
01:32:18,680 --> 01:32:20,760
Speaker 9: so it's a great thing we're all focusing on that.

1823
01:32:20,840 --> 01:32:24,240
Speaker 9: We're coming into this holiday season where they'll be more

1824
01:32:24,280 --> 01:32:28,559
Speaker 9: online shopping, et cetera. Everybody's more vulnerable than ever at

1825
01:32:28,560 --> 01:32:31,200
Speaker 9: this period of the year, so it's a really good

1826
01:32:31,280 --> 01:32:33,639
Speaker 9: time to go try something out. If you're not using

1827
01:32:33,720 --> 01:32:34,719
Speaker 9: a password manager.

1828
01:32:35,479 --> 01:32:40,280
Speaker 1: Once again, that is Bitwarden's CEO, Michael Crandall, and yes,

1829
01:32:40,439 --> 01:32:43,600
Speaker 1: please use a password manager. I know it takes just

1830
01:32:43,680 --> 01:32:45,960
Speaker 1: a little bit to get up to speed and get

1831
01:32:45,960 --> 01:32:48,599
Speaker 1: everything going with that, but once you do, like he said,

1832
01:32:49,000 --> 01:32:52,800
Speaker 1: it makes life much easier and much safer. And I

1833
01:32:52,840 --> 01:32:55,759
Speaker 1: do love bitwarden because they do have a free level

1834
01:32:55,840 --> 01:32:58,800
Speaker 1: forever that is unlimited, unlike a lot of the other

1835
01:32:58,800 --> 01:33:01,280
Speaker 1: password apps. All right, coming up, we're going to open

1836
01:33:01,400 --> 01:33:03,679
Speaker 1: up the feedbag, and I've got a couple more stories

1837
01:33:03,680 --> 01:33:06,040
Speaker 1: to tell you, including my review of the high tech

1838
01:33:06,120 --> 01:33:09,679
Speaker 1: kitty litter box. Simply Safe has a new outdoor security

1839
01:33:09,680 --> 01:33:12,960
Speaker 1: system that is AI powered, and how to use your

1840
01:33:13,000 --> 01:33:17,439
Speaker 1: AirPods to hear better in noisy restaurants. This is rich

1841
01:33:17,520 --> 01:33:24,000
Speaker 1: on tech. We are going to get to the feedbag

1842
01:33:24,040 --> 01:33:26,000
Speaker 1: in just a moment, but first, just a couple more

1843
01:33:26,080 --> 01:33:29,960
Speaker 1: items of no Simply Safe has a new AI powered

1844
01:33:30,000 --> 01:33:34,680
Speaker 1: outdoor security system with an agent that's live that monitors,

1845
01:33:35,360 --> 01:33:38,679
Speaker 1: so these security agents can respond to potential threats within

1846
01:33:38,760 --> 01:33:42,600
Speaker 1: thirty seconds. They use AI for human detection to like

1847
01:33:42,600 --> 01:33:44,960
Speaker 1: see if there's a human on the camera, and then

1848
01:33:45,000 --> 01:33:49,040
Speaker 1: it uses face matching technology to recognize if that person

1849
01:33:49,280 --> 01:33:52,080
Speaker 1: is a family member or a trusted neighbor. If not,

1850
01:33:52,680 --> 01:33:56,320
Speaker 1: they may commence a live operators say hey, what are

1851
01:33:56,320 --> 01:33:59,080
Speaker 1: you doing there. It's got two way audio. They can

1852
01:33:59,120 --> 01:34:03,479
Speaker 1: activate siren and spotlights and this is fifty dollars a

1853
01:34:03,560 --> 01:34:06,960
Speaker 1: month if you want it just for overnight outdoor from

1854
01:34:06,960 --> 01:34:09,519
Speaker 1: eight pm to six am, eighty dollars if you want

1855
01:34:09,520 --> 01:34:11,160
Speaker 1: it for twenty four to seven. So it's basically like

1856
01:34:11,200 --> 01:34:14,639
Speaker 1: having a live security guard remote. Of course, monitoring your

1857
01:34:14,640 --> 01:34:17,559
Speaker 1: place one hundred and ninety nine dollars. The face matching

1858
01:34:17,600 --> 01:34:21,519
Speaker 1: feature is not available in Illinois, Texas or Portland, Oregon.

1859
01:34:21,960 --> 01:34:24,120
Speaker 1: I did a story with a company that had this

1860
01:34:24,200 --> 01:34:28,080
Speaker 1: technology years ago, called Deep Sentinel and very very similar.

1861
01:34:28,120 --> 01:34:31,839
Speaker 1: So now Simply Safe has that. Let's see Pete Wells

1862
01:34:31,880 --> 01:34:34,439
Speaker 1: writing for the New York Times. He is their food critic.

1863
01:34:34,479 --> 01:34:36,280
Speaker 1: He said, you know what, if you have a pair

1864
01:34:36,320 --> 01:34:38,080
Speaker 1: of AirPods, you can use them to hear better in

1865
01:34:38,160 --> 01:34:41,400
Speaker 1: a noisy restaurant. You've got two features that are helpful

1866
01:34:41,439 --> 01:34:46,800
Speaker 1: for noisy environments, Conversation Boost and Ambient Noise Reduction. Conversation

1867
01:34:46,920 --> 01:34:50,080
Speaker 1: Boost uses directional microphones to amplify the voice in front

1868
01:34:50,120 --> 01:34:54,480
Speaker 1: of you. Ambient Noise Reduction reduces background noise from other directions.

1869
01:34:55,000 --> 01:34:58,720
Speaker 1: So you can go into accessibility settings and turn on

1870
01:34:58,760 --> 01:35:02,360
Speaker 1: these features. And I will remind you that the AirPods

1871
01:35:02,520 --> 01:35:06,040
Speaker 1: Pro to Hearing Aid feature is coming out this week,

1872
01:35:06,080 --> 01:35:09,719
Speaker 1: which will turn the AirPods Pro two into basically hearing aids.

1873
01:35:10,479 --> 01:35:13,240
Speaker 1: AT and T has a new thirty day free trial

1874
01:35:13,360 --> 01:35:15,800
Speaker 1: of their network, So if you want to try out

1875
01:35:15,800 --> 01:35:18,080
Speaker 1: the AT and T network you're curious how it works

1876
01:35:18,120 --> 01:35:20,439
Speaker 1: where you live and work. You can activate this on

1877
01:35:20,479 --> 01:35:23,639
Speaker 1: your iPhone for free for thirty days, no credit card

1878
01:35:23,760 --> 01:35:25,840
Speaker 1: or commitment required. You could do this all from home.

1879
01:35:26,160 --> 01:35:28,439
Speaker 1: They'll give you unlimited talk and text, one hundred gigs

1880
01:35:28,479 --> 01:35:32,479
Speaker 1: of data, twenty five gigs of hotspot and let's see.

1881
01:35:32,520 --> 01:35:34,679
Speaker 1: All you have to do is download MYAT and T

1882
01:35:34,720 --> 01:35:37,840
Speaker 1: app or go to att dot com slash free trial.

1883
01:35:37,920 --> 01:35:40,360
Speaker 1: You don't have to change your phone number or anything

1884
01:35:40,439 --> 01:35:43,519
Speaker 1: like that. You do need an iPhone ten R or up.

1885
01:35:44,120 --> 01:35:46,720
Speaker 1: Android support coming in twenty twenty five. But if you

1886
01:35:46,760 --> 01:35:48,680
Speaker 1: want to test drive the AT and T network, you

1887
01:35:48,720 --> 01:35:53,400
Speaker 1: can now do that for free. And the robot litterbox.

1888
01:35:53,479 --> 01:35:57,479
Speaker 1: So I tested the Niakasa M one. This has an

1889
01:35:57,479 --> 01:35:59,840
Speaker 1: open air design, which cats like because they can look

1890
01:35:59,800 --> 01:36:03,679
Speaker 1: a while they're doing their business. The system automatically cleans

1891
01:36:03,840 --> 01:36:06,280
Speaker 1: the box after each use. It sort of rotates the

1892
01:36:06,360 --> 01:36:09,439
Speaker 1: waste into a collection drawer. The empty that drawer every

1893
01:36:09,439 --> 01:36:11,680
Speaker 1: two weeks. I know that sounds like a lot or

1894
01:36:11,720 --> 01:36:14,439
Speaker 1: a little, I should say, but I did not. There's

1895
01:36:14,479 --> 01:36:18,799
Speaker 1: no odor whatsoever. It's quite impressive and it's very easy.

1896
01:36:19,040 --> 01:36:21,120
Speaker 1: There's also an app. This thing is connected to Wi Fi.

1897
01:36:21,240 --> 01:36:23,519
Speaker 1: I'll tell you when to add more litter, tell you

1898
01:36:23,520 --> 01:36:25,880
Speaker 1: when to empty the bin, tell you how much your

1899
01:36:25,920 --> 01:36:28,200
Speaker 1: cat weighs, how much they use this thing, and for

1900
01:36:28,240 --> 01:36:30,679
Speaker 1: how long. I did talk to a vet about these.

1901
01:36:30,720 --> 01:36:33,639
Speaker 1: She said that the litter boxes are the number one

1902
01:36:33,680 --> 01:36:37,160
Speaker 1: reason cats are given back to shelters, and she did

1903
01:36:37,200 --> 01:36:39,960
Speaker 1: have some safety concerns with the automated boxes, although those

1904
01:36:40,000 --> 01:36:43,320
Speaker 1: are mostly with the cheaper models, so probably don't go

1905
01:36:43,360 --> 01:36:46,120
Speaker 1: with a knockoff model because cats have died in these things.

1906
01:36:47,120 --> 01:36:49,439
Speaker 1: The one I tested six hundred dollars, was on sale

1907
01:36:49,479 --> 01:36:51,479
Speaker 1: during Prime Day for cheaper than that went down to

1908
01:36:51,560 --> 01:36:55,000
Speaker 1: four hundred. The market leader, I think is the Whisker

1909
01:36:55,000 --> 01:36:58,720
Speaker 1: Litter Robot for that's seven hundred dollars. And yes, there's

1910
01:36:58,720 --> 01:37:01,040
Speaker 1: a whole bunch of sensors built in to stop the

1911
01:37:01,080 --> 01:37:03,680
Speaker 1: operation if the cat is in there or whatever. But

1912
01:37:03,800 --> 01:37:06,200
Speaker 1: I'm very impressed. This thing, to me is life changing.

1913
01:37:06,240 --> 01:37:08,720
Speaker 1: I know it's expensive, but I'm telling you it is

1914
01:37:09,040 --> 01:37:12,320
Speaker 1: absolutely incredible. All right, let's open up the feedbag. This

1915
01:37:12,400 --> 01:37:16,280
Speaker 1: is the feedback plus the mail bag. These are the emails, comments,

1916
01:37:16,280 --> 01:37:17,960
Speaker 1: and questions I get from you. If you want to

1917
01:37:17,960 --> 01:37:20,320
Speaker 1: submit yours, go to Rich on tech dot tv and

1918
01:37:20,479 --> 01:37:24,120
Speaker 1: hit contact Steve from Beaumont, California, says, Hey, Rich, I'm

1919
01:37:24,160 --> 01:37:26,599
Speaker 1: impressed how your tech advice has improved over the months

1920
01:37:26,600 --> 01:37:29,599
Speaker 1: since you took over the show. Since I'm such a sucker,

1921
01:37:29,680 --> 01:37:32,200
Speaker 1: I ordered the new Kindle color, but having listened to

1922
01:37:32,240 --> 01:37:34,759
Speaker 1: your most recent episode, I realized I didn't need color

1923
01:37:34,800 --> 01:37:37,639
Speaker 1: and canceled. However, being such a sucker, I did order

1924
01:37:37,640 --> 01:37:39,719
Speaker 1: the new paper white, even though my current one works

1925
01:37:39,840 --> 01:37:43,080
Speaker 1: just fine. All the best, Steve, yep, I hear you

1926
01:37:43,320 --> 01:37:46,479
Speaker 1: new gadgets. You can't get enough of them sometimes. Sean

1927
01:37:46,560 --> 01:37:50,599
Speaker 1: from La Crescenta, who listens on KFI, says, Hey, Rich,

1928
01:37:50,640 --> 01:37:52,439
Speaker 1: I love your show, but today I have a bone

1929
01:37:52,479 --> 01:37:55,439
Speaker 1: to pick. I listened with interest your interview with the

1930
01:37:55,479 --> 01:37:59,120
Speaker 1: guy from Swan Bitcoin, but was incredibly disappointed that you

1931
01:37:59,200 --> 01:38:02,280
Speaker 1: didn't ask him about the outsized amount of electricity that

1932
01:38:02,400 --> 01:38:07,479
Speaker 1: mining bitcoin consumes. As the crypto industry expands, there will

1933
01:38:07,520 --> 01:38:10,839
Speaker 1: be further strain on the already fragile grid as energy

1934
01:38:10,840 --> 01:38:13,719
Speaker 1: prices get pushed up. I was very interested in hearing

1935
01:38:13,720 --> 01:38:15,760
Speaker 1: what his perspective on that issue was, but I guess

1936
01:38:15,800 --> 01:38:20,799
Speaker 1: it's okay as long as everyone's getting rich sad. Sean,

1937
01:38:20,840 --> 01:38:23,080
Speaker 1: that was a misfire on my part, I should have

1938
01:38:23,080 --> 01:38:24,880
Speaker 1: asked him about that. In fact, I should have asked

1939
01:38:24,920 --> 01:38:28,599
Speaker 1: him about the all the issues with with bitcoin, because

1940
01:38:28,600 --> 01:38:33,360
Speaker 1: there are several and that includes not just the energy

1941
01:38:33,400 --> 01:38:36,960
Speaker 1: aspect of it, but you know a lot of other things,

1942
01:38:37,000 --> 01:38:40,000
Speaker 1: like the volatility of it, the illicit use of it,

1943
01:38:41,320 --> 01:38:43,639
Speaker 1: all that stuff there is, there's there's good, and there's

1944
01:38:43,640 --> 01:38:46,400
Speaker 1: bad with everything in this world. Thanks for the email, Angel,

1945
01:38:46,439 --> 01:38:49,200
Speaker 1: says Hey Rich. As a non tech person who finally

1946
01:38:49,280 --> 01:38:52,080
Speaker 1: upgraded from an ancient Motorola phone to a gently used

1947
01:38:52,080 --> 01:38:55,559
Speaker 1: Pixel eight, I appreciated the timely newsletter. The articles helped

1948
01:38:55,560 --> 01:38:57,599
Speaker 1: me understand what else I can do since I finally

1949
01:38:57,720 --> 01:39:00,479
Speaker 1: upgraded to have a decent camera. But I can do

1950
01:39:00,520 --> 01:39:05,679
Speaker 1: a lot more. George writes in about TV dialogue. He's

1951
01:39:05,680 --> 01:39:08,800
Speaker 1: from Oak Hills. He says, what's wrong with dialogue video

1952
01:39:08,880 --> 01:39:12,559
Speaker 1: and newer TV shows and movies. It's a widespread complaint.

1953
01:39:12,600 --> 01:39:14,920
Speaker 1: The new season of NCIS and FBI just came out,

1954
01:39:14,960 --> 01:39:16,519
Speaker 1: and I may have to stop watching because I can't

1955
01:39:16,600 --> 01:39:19,200
Speaker 1: understand what's being said. It's not a problem with older

1956
01:39:19,200 --> 01:39:22,040
Speaker 1: shows or movies. Talk shows and news come through clearly.

1957
01:39:22,439 --> 01:39:25,639
Speaker 1: Even cops recorded in the field is usually easy to understand.

1958
01:39:26,040 --> 01:39:28,920
Speaker 1: My five point one speaker system works fine for some content.

1959
01:39:28,960 --> 01:39:31,080
Speaker 1: Wake up studios, your content is no good if we

1960
01:39:31,120 --> 01:39:34,320
Speaker 1: can't follow along. The explosions and other sounds come in fine,

1961
01:39:34,320 --> 01:39:37,960
Speaker 1: but often the background music overwhelms the dialogue. So sound guys,

1962
01:39:38,000 --> 01:39:41,760
Speaker 1: what's up George? This is an issue. We watch TV

1963
01:39:41,880 --> 01:39:44,400
Speaker 1: with captions most of the time, but that's mainly because

1964
01:39:44,400 --> 01:39:46,439
Speaker 1: of all the stuff that's going on in the background

1965
01:39:46,479 --> 01:39:48,519
Speaker 1: of our house with the kids running around. But I

1966
01:39:48,560 --> 01:39:49,800
Speaker 1: know a lot of people do that, and I know

1967
01:39:49,840 --> 01:39:52,479
Speaker 1: there's are a lot of the soundbars specifically talk about

1968
01:39:52,479 --> 01:39:56,160
Speaker 1: the dialogue, so I know it is an issue. Jim

1969
01:39:56,200 --> 01:39:58,360
Speaker 1: writes in Hey Rich, I've had problems with charging two

1970
01:39:58,400 --> 01:40:02,080
Speaker 1: different Samsung phones. Some USB cables worked fine at times,

1971
01:40:02,120 --> 01:40:04,720
Speaker 1: not at other times. Finally, I ground down the end

1972
01:40:04,720 --> 01:40:07,360
Speaker 1: of the connector that goes into the phone. This allows

1973
01:40:07,400 --> 01:40:10,000
Speaker 1: the internals of the cables connector to reach farther into

1974
01:40:10,000 --> 01:40:12,880
Speaker 1: the phone's connector and it works. I use care only

1975
01:40:12,920 --> 01:40:16,479
Speaker 1: to grind a small amount of the connector material. I

1976
01:40:16,520 --> 01:40:18,559
Speaker 1: will tell you warning, do not do this at home.

1977
01:40:18,600 --> 01:40:20,560
Speaker 1: Do not try this at home. Modifying cables can be

1978
01:40:20,640 --> 01:40:23,479
Speaker 1: dangerous and might damage your device. I'm glad it worked

1979
01:40:23,520 --> 01:40:28,160
Speaker 1: for Jim, but I cannot recommend doing that. Let's see here,

1980
01:40:29,040 --> 01:40:32,320
Speaker 1: Mark says from Carlsbad, California. Thanks man, love your show.

1981
01:40:32,360 --> 01:40:35,080
Speaker 1: By the way, I was home yesterday and asked alex

1982
01:40:35,160 --> 01:40:37,320
Speaker 1: A to play rich on Tech and it popped up

1983
01:40:37,439 --> 01:40:42,439
Speaker 1: right from Amazon Music. Nice and uh, let's see, I

1984
01:40:42,479 --> 01:40:44,240
Speaker 1: can't get to that one. Don't have time for that one.

1985
01:40:45,080 --> 01:40:46,800
Speaker 1: That is going to do it for this episode of

1986
01:40:46,840 --> 01:40:51,280
Speaker 1: the show. Thanks for calling, Thanks for emailing. You can

1987
01:40:51,280 --> 01:40:53,760
Speaker 1: find links to everything I mentioned here on my website.

1988
01:40:54,080 --> 01:40:57,040
Speaker 1: Just go to rich on Tech dot tv. Once again,

1989
01:40:57,080 --> 01:40:58,760
Speaker 1: all the show notes are there, and if you want

1990
01:40:58,800 --> 01:41:00,719
Speaker 1: to hit contact, you can get in on the feedback.

1991
01:41:01,080 --> 01:41:03,320
Speaker 1: You can find me on social media. I am at

1992
01:41:03,400 --> 01:41:05,840
Speaker 1: rich on Tech. You know I'm active on Instagram. You

1993
01:41:05,840 --> 01:41:09,679
Speaker 1: can always check my stories. I'm also on x dabbling

1994
01:41:09,680 --> 01:41:13,400
Speaker 1: in threads, and also on Facebook. Next week we are

1995
01:41:13,400 --> 01:41:18,160
Speaker 1: going to talk to cybersecurity Girl. She is very popular

1996
01:41:18,320 --> 01:41:21,559
Speaker 1: and she is on made a name for herself on

1997
01:41:21,600 --> 01:41:24,559
Speaker 1: social media helping people out, so we'll be interested to

1998
01:41:24,560 --> 01:41:26,759
Speaker 1: hear what she has to say. Thanks so much for listening.

1999
01:41:26,800 --> 01:41:28,639
Speaker 1: There are so many ways you can spend your time

2000
01:41:28,720 --> 01:41:31,559
Speaker 1: I do appreciate you spending it right here with me.

2001
01:41:32,160 --> 01:41:35,080
Speaker 1: Thanks to everyone who makes this show possible. Adam in

2002
01:41:35,160 --> 01:41:38,360
Speaker 1: today for Bobo cam on calls. My name is rich Demiro.

2003
01:41:38,760 --> 01:41:40,360
Speaker 1: I will talk to you real soon