WEBVTT - Second Cup: What makes an experience good

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<v Speaker 1>Welcome to Before Breakfast, a production of I Heart Radio.

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<v Speaker 1>Good Morning. This is Laura. Welcome to the Before Breakfast podcast.

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<v Speaker 1>Today's tip is to figure out what specifically makes an

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<v Speaker 1>experience good for you and the others who are participating.

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<v Speaker 1>That way, you can be sure to build those features

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<v Speaker 1>into the experience every time. There are certain activities we

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<v Speaker 1>do solely because they are supposed to be fun. If

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<v Speaker 1>we have planned this Saturday at an amusement park, it's

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<v Speaker 1>easy to assume that everyone will enjoy the day. But

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<v Speaker 1>not everyone enjoys the exact same things the most, and

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<v Speaker 1>the presence or absence of those things can change someone's

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<v Speaker 1>experience of the day a lot. So it's worth asking

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<v Speaker 1>a few questions to find out what specifically will make

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<v Speaker 1>everyone feel like the usement park trip was a success.

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<v Speaker 1>Is it riding a roller coaster that goes upside down,

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<v Speaker 1>eating a funnel cake, getting to ride on dad's shoulders,

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<v Speaker 1>buying even the smallest trinket at the gift shop. A

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<v Speaker 1>quick question on the car ride what is everyone looking

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<v Speaker 1>forward to? Can help you make sure that everyone's vision

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<v Speaker 1>of the day comes to pass. The reason to do

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<v Speaker 1>this is that we might not actually know what people

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<v Speaker 1>are most looking forward to. I'm sure we have all

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<v Speaker 1>gotten unexpected thank yous about highlights that we wouldn't have guessed.

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<v Speaker 1>Maybe an older relative who comes to visit thanks you

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<v Speaker 1>as she leaves for letting her assist the kids with

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<v Speaker 1>their bedtime routine. You thought she was helping you, and

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<v Speaker 1>she was, but getting to help also made her feel

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<v Speaker 1>like she was participating and contributing, which felt good. Now

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<v Speaker 1>you know, so in the future you can make a

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<v Speaker 1>point of asking her to help and narrating just how

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<v Speaker 1>much you appreciate her efforts. Or maybe a junior colleague

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<v Speaker 1>thanks you for letting her work the registration desk at

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<v Speaker 1>your company's annual event. What may have seemed like an

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<v Speaker 1>uninteresting task to you was special to her since she

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<v Speaker 1>got to interact with senior colleagues as she handed them

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<v Speaker 1>their name tags. Now you know, so you can make

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<v Speaker 1>sure she gets the opportunity to manage similar processes in

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<v Speaker 1>the future. Kids, in particular, often zero in on unexpected highlights.

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<v Speaker 1>I know from long experience that you can take a

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<v Speaker 1>kid to an amazing show or concert, and often what

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<v Speaker 1>they will talk about later is getting to buy a

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<v Speaker 1>snack at intermission. Now it might be tempting to get

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<v Speaker 1>upset about this. Are you really paying hundreds of dollars

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<v Speaker 1>for the opportunity to buy a water and eminem's that

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<v Speaker 1>you could have bought for four dollars at a drug store.

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<v Speaker 1>But a better approach is to realize that you can

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<v Speaker 1>make a special day even more special by giving the

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<v Speaker 1>kids some cash to hit the refreshment stand. In fact,

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<v Speaker 1>once you know what really excites the kids, you could

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<v Speaker 1>decide to get slightly cheaper tickets and be even more

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<v Speaker 1>generous on the concession front. Your goal is a good experience.

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<v Speaker 1>This allocation of spending, we'll make it one. And pay

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<v Speaker 1>attention to what makes experiences good for you too. When

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<v Speaker 1>our family vacations at the beach, I want to get

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<v Speaker 1>in at least a few runs with a view of

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<v Speaker 1>the ocean. I dearly love my two year old. But

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<v Speaker 1>when I go out for an evening of adult fund

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<v Speaker 1>what makes it even better is when I come home

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<v Speaker 1>late enough that I don't have to be the one

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<v Speaker 1>doing the bedtime routine. I do that routine approximately three

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<v Speaker 1>nights a year. That extra little breaks the cherry on

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<v Speaker 1>the Sunday. So pay attention to what makes an experience

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<v Speaker 1>good for you and make it happen, and ask other

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<v Speaker 1>people what they are most looking forward to as well

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<v Speaker 1>or their favorite parts of when you did the experience

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<v Speaker 1>in the past. When we know what people value, we

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<v Speaker 1>can make sure it happens and maybe not obsess over

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<v Speaker 1>what doesn't really move the needle. In the meantime, this

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<v Speaker 1>is Laura. Thanks for listening, and here's to making the

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<v Speaker 1>most of our time. Hey, everybody, I'd love to hear

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<v Speaker 1>from you. You can send me your tips, your questions,

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<v Speaker 1>or anything else. Just connect with me on Twitter, Facebook

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<v Speaker 1>and Instagram at Before Breakfast Pod that's b E the

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<v Speaker 1>number four, then Breakfast p o D. You can also

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<v Speaker 1>shoot me an email at Before Breakfast podcast at iHeartMedia

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<v Speaker 1>dot com that Before Breakfast is spelled out with all

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<v Speaker 1>the letters. Thanks so much, I look forward to staying

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<v Speaker 1>in touch. Before Breakfast is a production of I Heart Radio.

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