WEBVTT - Laura Coe: When Pivoting is the Only Option 

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<v Speaker 1>And I think it's important that when we go through

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<v Speaker 1>struggles in life that you never know what doors are

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<v Speaker 1>going to open after those struggles.

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<v Speaker 2>Welcome back to She Pivots, the podcast where we talk

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<v Speaker 2>with women who have dared to pivot out of one

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<v Speaker 2>career and into something new and explore how their personal

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<v Speaker 2>lives impacted these decisions. I'm your host, Emily Tish Sussman.

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<v Speaker 2>Last year, I wrote a piece in Marie Cleric titled

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<v Speaker 2>Let's make Sensitive the new Strong. It was inspired by

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<v Speaker 2>my son, who was five but has the soul of

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<v Speaker 2>an eighty year old man. He is quiet and empathetic

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<v Speaker 2>and deeply sensitive. And I didn't see any representation in

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<v Speaker 2>the media actually celebrating that. I only ever saw books

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<v Speaker 2>and shows where the character overcame being sensitive. It's something

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<v Speaker 2>I still feel like true. So when I heard about

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<v Speaker 2>Laura's company, Snapology, I was immediately drawn to it. Her

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<v Speaker 2>story stuck with me because she was inspired to create

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<v Speaker 2>a company after her son had little interest in like

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<v Speaker 2>the usual after school activities like football or soccer. Snapology

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<v Speaker 2>is now a hugely successful program that focuses on steam education.

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<v Speaker 2>What started off as a side hustle now has one

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<v Speaker 2>hundred and seventy franchise locations across the United States. And

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<v Speaker 2>although I love Laura's vision to create more after school

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<v Speaker 2>options for kids, I have to be honest that Laura's

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<v Speaker 2>interview was actually a complete and happy accident. We get

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<v Speaker 2>a lot of pitches, especially from communications or PR people,

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<v Speaker 2>into our inbox of founders. Basically, we get like a

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<v Speaker 2>lot of pitches of founders, and when we're looking at

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<v Speaker 2>how we put this season together, the most important piece

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<v Speaker 2>for me is that we have diversity from every aspect,

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<v Speaker 2>like from industry, from background. But the actual most important

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<v Speaker 2>piece for me is that there is diversity in what

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<v Speaker 2>I call like the intervening life event, like the personal

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<v Speaker 2>reason that changed someone's perspective. So for that reason, when

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<v Speaker 2>we get a lot of pitches of a lot of founders,

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<v Speaker 2>sometimes it ends up feeling like we get pitched the

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<v Speaker 2>same story over and over. So as I was looking

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<v Speaker 2>through our inbox of pitches, I was actually trying to

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<v Speaker 2>filter out the founders. When I said yes to Laura Coe,

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<v Speaker 2>our guest today, I actually confused her with a different

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<v Speaker 2>Laura that we had been pitched. So we booked it,

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<v Speaker 2>we went through it. When I started looking at our prep,

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<v Speaker 2>I thought, wait a second, I didn't realize that I

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<v Speaker 2>had pitched another founder, and I wasn't sure we were

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<v Speaker 2>going to end up airing this episode. I thought, you know,

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<v Speaker 2>she seems nice, we'll do the interview. I wasn't sure

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<v Speaker 2>we're going to end up airing it. But once we

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<v Speaker 2>actually had the conversation, her perspective was so interesting and different,

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<v Speaker 2>and in particular, what I loved that she came back

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<v Speaker 2>to is that we often talk about how we're afraid

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<v Speaker 2>of jumping into something new, and so staying the same

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<v Speaker 2>is what's safe. But Laura actually really challenges that when

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<v Speaker 2>staying the same was the least safe option for her

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<v Speaker 2>and she was forced to try something new. So I'm

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<v Speaker 2>excited to get into Laura.

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<v Speaker 1>My name is Laura co and I am the brand president, CEO,

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<v Speaker 1>and founder of Snapology.

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<v Speaker 2>Did you always see yourself as starting a business, being

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<v Speaker 2>an entrepreneur.

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<v Speaker 1>Well, you know, it's interesting my parents owned a business.

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<v Speaker 1>They started a business in my teenage years, so I

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<v Speaker 1>think that's where I kind of started to maybe think

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<v Speaker 1>that might be something I wanted to do. But I

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<v Speaker 1>took a very traditional route, went to college, had a

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<v Speaker 1>nice career, as an actuary. Always kind of in the

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<v Speaker 1>back of my head, I think I wanted to do that,

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<v Speaker 1>but I don't know, does anybody really know that's what

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<v Speaker 1>they're going to do. Maybe they do, but for me,

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<v Speaker 1>I don't know if it was accidental or things just

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<v Speaker 1>kind of fell into place.

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<v Speaker 2>Being good at math and numbers took her down a

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<v Speaker 2>mathematics path, studied accounting in college, and went on to

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<v Speaker 2>become an actuary.

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<v Speaker 1>In kind of, Once an actuary, always an actuary.

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<v Speaker 2>And if you're wondering what an actuary does right now,

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<v Speaker 2>so is I.

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<v Speaker 1>Actuaries are basically mathematicians, statisticians. We have an expertise in

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<v Speaker 1>data analysis, statistics, finance, and those types of things. So

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<v Speaker 1>we're basically what we're doing is we're taking information that

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<v Speaker 1>happened in the past, kind of taking a look at it,

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<v Speaker 1>analyzing it, looking at what's going on in the present,

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<v Speaker 1>and then projecting it to the future. So it's a

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<v Speaker 1>lot of data, a lot of numbers, a lot of analysis.

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<v Speaker 1>For me, it was really kind of cool because it

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<v Speaker 1>wasn't just sort of looking in the rear view mirror.

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<v Speaker 1>It was actually taking that information and projecting it forward.

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<v Speaker 1>So I'm a healthcare actuary. So we are the loved

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<v Speaker 1>people who set premium rates at health insurance companies. So

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<v Speaker 1>when your premium rates are high, it's likely an actuary

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<v Speaker 1>that set that amount. And my specific expertise is actually

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<v Speaker 1>in prescription drugs, so looking at some of those high

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<v Speaker 1>cost drugs that come out, looking at you know, rare

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<v Speaker 1>diseases and things like that, and trying to figure out

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<v Speaker 1>how much does the insurance company have to charge today

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<v Speaker 1>to make sure that we can we can cover all

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<v Speaker 1>of your expenses in the next year.

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<v Speaker 2>Did you feel satisfied as a healthcare actuary.

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<v Speaker 1>I did enjoy being an actuary, to be honest with you.

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<v Speaker 1>I still dabble in it here and there, and so

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<v Speaker 1>I will never kind of get rid of that curiosity

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<v Speaker 1>piece and that intellectual stimulation that kind of comes along

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<v Speaker 1>with being an actuary. I want that challenge. I want that,

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<v Speaker 1>you know, sort of predicting the future, kind of looking ahead,

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<v Speaker 1>and in everything I do, I'm always looking behind me,

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<v Speaker 1>trying to figure out what happened, what went well didn't,

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<v Speaker 1>trying to figure out what we can do in the

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<v Speaker 1>future to make it better.

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<v Speaker 2>Using her keen math skills, Laura decided to take a

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<v Speaker 2>leap in her mid twenties and follow the path of

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<v Speaker 2>her entrepreneurial family. She carefully calculated and decided to make

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<v Speaker 2>her move an in home senior care franchise.

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<v Speaker 1>When I did the research and saw that we had

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<v Speaker 1>this huge population in Pittsburgh, I thought, well, I need

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<v Speaker 1>to do something with seniors. So I didn't have a

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<v Speaker 1>lot of capital at my fingertips, and I didn't have

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<v Speaker 1>a whole lot of credit yet either, right, you know,

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<v Speaker 1>just a typical twenty five twenty six year old at

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<v Speaker 1>the time, And so I chose a business that had

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<v Speaker 1>a low entry to get in and that I thought

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<v Speaker 1>would do well, that I thought would would make money.

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<v Speaker 1>It was completely against all of the advice that I

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<v Speaker 1>give everybody now and even give my own children. To

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<v Speaker 1>be honest with you, I don't necessarily have a passion

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<v Speaker 1>for that business, which is another reason why it wasn't

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<v Speaker 1>a great fit, because I didn't have that drive, that

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<v Speaker 1>desire to get up in the middle of the I

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<v Speaker 1>didn't I wasn't doing the business for the right reason.

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<v Speaker 1>Do what you love right, Do something you're passionate about.

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<v Speaker 1>If you do something you're passionate about, then you'll want

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<v Speaker 1>to work at it, you'll do well. You know, all

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<v Speaker 1>the things sort of come along with it when you

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<v Speaker 1>do something that you love well.

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<v Speaker 2>Building her first business, she worked full time as an actuary,

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<v Speaker 2>a field that has been historically male dominated, especially at

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<v Speaker 2>that time.

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<v Speaker 1>When I first started as an actuary, back in the

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<v Speaker 1>early nineties, the women actuaries, women mathematicians. We were kind

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<v Speaker 1>of a rare breed. I grew up with a brother

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<v Speaker 1>who was less than a year older than me. We were,

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<v Speaker 1>you know, best friends, and you know, I always kind

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<v Speaker 1>of hung out with the boys. I was honestly a

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<v Speaker 1>little bit of a tomboy and myself, I was into

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<v Speaker 1>sports and so being around guys, being around men boys,

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<v Speaker 1>you know, never like I never even looked at it

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<v Speaker 1>that way. I never really thought about it. And I

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<v Speaker 1>was in a well respected profession. And I understand the

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<v Speaker 1>plight of some women sort of being held back because

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<v Speaker 1>they're a woman. I was very fortunate that early on

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<v Speaker 1>in my career I never really experienced that. So I

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<v Speaker 1>was the only woman a lot of times. But I

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<v Speaker 1>don't feel like, at least in the profession I was in,

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<v Speaker 1>that that really ever held me from being able to

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<v Speaker 1>do the things that I want to do.

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<v Speaker 2>What was that transition like to parenthood for you, Because

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<v Speaker 2>one of the challenges of being in really male dominated

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<v Speaker 2>fields is there's a less of an understanding about the

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<v Speaker 2>physical toll that it can take, the amount of leave

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<v Speaker 2>that you might actually need, and the fact that you

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<v Speaker 2>can actually do both your job and parent. So what

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<v Speaker 2>was that like for you?

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<v Speaker 1>Yeah, I mean that is a real phenomenon, right, There

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<v Speaker 1>is a real and I honestly experienced that to some

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<v Speaker 1>extent still today. In the beginning, I kind of hid

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<v Speaker 1>some of that stuff from the people I worked with. Right,

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<v Speaker 1>A lot of the men didn't have the same struggles.

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<v Speaker 1>They weren't trying to, you know, make sure they were

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<v Speaker 1>home at a certain time to get their kid off

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<v Speaker 1>the bus, or they weren't. They weren't kind of experiencing

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<v Speaker 1>the same struggles that I had. And so I made

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<v Speaker 1>a lot of excuses when I was younger, and I

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<v Speaker 1>had a lot of doctor's appointments for myself that really

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<v Speaker 1>weren't for myself and those types of things. And it's

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<v Speaker 1>not really that I was embarrassed about it. It was

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<v Speaker 1>just that I didn't really feel like explaining it. I

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<v Speaker 1>didn't become a parent until I was in my early thirties,

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<v Speaker 1>So I had a good ten years of the working

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<v Speaker 1>world before I had my first child, which I think

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<v Speaker 1>was a benefit because I was able to kind of

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<v Speaker 1>prove myself before I needed to have that flexible schedule.

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<v Speaker 1>But yeah, I mean it's tough for working moms. It

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<v Speaker 1>really is. You know. I was talking with somebody about

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<v Speaker 1>it the other day and kind of thinking about, like,

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<v Speaker 1>I think it's really hard for people who either don't

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<v Speaker 1>have children or aren't the primary caregiver to the children

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<v Speaker 1>to understand it. I mean, I'm basically working at least

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<v Speaker 1>two full time jobs every day, right, I've got my

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<v Speaker 1>job at Snapology, but then you go home and you've

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<v Speaker 1>got another whole full time job. Right, it's making time

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<v Speaker 1>in your data. And I think I've done a load

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<v Speaker 1>of laundry every day for twenty years now, right, I mean,

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<v Speaker 1>it's how do you fit that in? It's like mixed

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<v Speaker 1>in with pouring a cup of coffee. I'm switching a

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<v Speaker 1>load of laundry and doing different things, and so it

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<v Speaker 1>is a struggle, but I think that it's a great struggle.

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<v Speaker 1>I wouldn't trade motherhood for anything in this world, and

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<v Speaker 1>so you find a way to balance it, you find

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<v Speaker 1>a way to make it work, because the reality is,

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<v Speaker 1>I'm not working a shorter day. I'm just working a

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<v Speaker 1>very different day, right I mean, I'd get up, get

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<v Speaker 1>my kids to school, then i'd work a regular day.

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<v Speaker 1>Sometimes I'd even be doing emails before i even woke

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<v Speaker 1>my kids up for school. Right then I'm waking my

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<v Speaker 1>kids up, getting them ready, then I'm getting back to work.

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<v Speaker 1>Then I'm getting them taking a little break to get

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<v Speaker 1>them off the bus and get them a snack, and

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<v Speaker 1>then I'm going back to work again, right where everybody

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<v Speaker 1>else is probably done at that point. I'm still working

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<v Speaker 1>like these different shifts and juggling when I'm working and

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<v Speaker 1>when I'm doing stuff for the kids, and then I

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<v Speaker 1>put them to bed, and then I'm going to be

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<v Speaker 1>going back and checking my email again and doing stuff.

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<v Speaker 1>So it's a different lifestyle. I think that I didn't

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<v Speaker 1>really explain to people before at hand, but i think

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<v Speaker 1>people get it a little bit more now. But I'm

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<v Speaker 1>not afraid to say it because I've proven myself. They

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<v Speaker 1>know I'm working hard, but I'm not working the same

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<v Speaker 1>schedule that a lot of the men that are working

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<v Speaker 1>side by side with me are and that's okay.

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<v Speaker 2>Yeah, I find that pre wake up that time is

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<v Speaker 2>actually my most productive in many ways, like the clutter

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<v Speaker 2>of the day hasn't gotten to me. That's when I

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<v Speaker 2>find I can actually be more productive most of the time.

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<v Speaker 1>Yeah, I'm not sure that we're the poster children for wellness,

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<v Speaker 1>but I think we're definitely not in and alone. I

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<v Speaker 1>do envy. I've got a couple of coworkers that I

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<v Speaker 1>really respect that they get up and they walk right,

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<v Speaker 1>they clear their head and they walk and they start

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<v Speaker 1>their day. And I think to myself, man that I

0:11:22.520 --> 0:11:25.520
<v Speaker 1>would love to be able to do that, but I

0:11:25.720 --> 0:11:29.080
<v Speaker 1>just it's just not going to happen. So yeah, I

0:11:29.080 --> 0:11:32.320
<v Speaker 1>mean what works works and I've been successful with it.

0:11:32.480 --> 0:11:35.640
<v Speaker 1>I probably need a little more of those wellness have its,

0:11:35.760 --> 0:11:38.280
<v Speaker 1>But I don't know old dog new tricks. I'm not

0:11:38.320 --> 0:11:39.640
<v Speaker 1>sure it's in the cards for me.

0:11:40.240 --> 0:11:41.679
<v Speaker 2>May Yeah, maybe we're not going to work it in

0:11:41.760 --> 0:11:43.839
<v Speaker 2>just yet. But I love this point that you made

0:11:43.920 --> 0:11:47.760
<v Speaker 2>about how you had proven yourself in your career and

0:11:47.800 --> 0:11:50.880
<v Speaker 2>then you were able to take whether it was flexibility

0:11:51.000 --> 0:11:54.000
<v Speaker 2>or some chances. I really felt like I didn't start

0:11:54.040 --> 0:11:56.440
<v Speaker 2>having kids until even later until my mid thirties, and

0:11:56.520 --> 0:11:57.880
<v Speaker 2>I felt like I had earned it, and I felt

0:11:57.920 --> 0:12:00.360
<v Speaker 2>like I still was able to get the respect of

0:12:00.360 --> 0:12:02.920
<v Speaker 2>my colleagues even if I was showing up to the

0:12:02.920 --> 0:12:06.200
<v Speaker 2>office at different hours or in a different way, because

0:12:06.240 --> 0:12:07.760
<v Speaker 2>they knew what I was capable of and I had

0:12:07.800 --> 0:12:09.080
<v Speaker 2>banked all that time before me.

0:12:09.920 --> 0:12:12.400
<v Speaker 1>Yeah, I think that's absolutely true, right. That's what gives

0:12:12.400 --> 0:12:16.280
<v Speaker 1>you the confidence to be able to have a flexible

0:12:16.320 --> 0:12:19.280
<v Speaker 1>schedule is you're not worried. But even when you leave

0:12:19.320 --> 0:12:21.679
<v Speaker 1>to do something, you feel almost guilty, right because you're

0:12:21.720 --> 0:12:24.840
<v Speaker 1>leaving everybody behind and they're working so hard, and you're

0:12:24.920 --> 0:12:28.640
<v Speaker 1>leaving to do something, and you're wondering, Okay, do they understand?

0:12:28.760 --> 0:12:30.440
<v Speaker 1>You know, are they going to think less of me

0:12:30.559 --> 0:12:32.640
<v Speaker 1>because I'm leaving to do this kind of thing. I

0:12:32.640 --> 0:12:35.320
<v Speaker 1>feel bad for young mothers, right because they maybe haven't

0:12:35.320 --> 0:12:39.679
<v Speaker 1>banked that time, but they're yet still so productive. I'm

0:12:39.720 --> 0:12:42.000
<v Speaker 1>hopeful that society is changing a little bit, that we

0:12:42.080 --> 0:12:44.800
<v Speaker 1>maybe understand that a little bit more. So.

0:12:45.320 --> 0:12:49.080
<v Speaker 2>You working as an actuary, had two kids sounds like

0:12:49.120 --> 0:12:50.080
<v Speaker 2>pretty close together.

0:12:51.000 --> 0:12:53.680
<v Speaker 1>I did. Yeah, my boys are seventeen months apart, but

0:12:53.800 --> 0:12:58.160
<v Speaker 1>it wasn't really until after I had the children I

0:12:58.200 --> 0:13:02.680
<v Speaker 1>was married, had children that I had sold that other business,

0:13:02.760 --> 0:13:05.160
<v Speaker 1>realized that it just wasn't a good fit for my lifestyle.

0:13:05.480 --> 0:13:07.920
<v Speaker 1>I just didn't have the support that I needed to

0:13:07.960 --> 0:13:09.960
<v Speaker 1>be able to do that type of business. And then

0:13:10.240 --> 0:13:13.439
<v Speaker 1>in my early thirties, actually bought a different franchise that

0:13:13.600 --> 0:13:16.960
<v Speaker 1>my husband at the then time that he ran, and

0:13:17.080 --> 0:13:20.000
<v Speaker 1>really watching him kind of start this business and kind

0:13:20.000 --> 0:13:22.640
<v Speaker 1>of help him from the side made me realize, I

0:13:22.720 --> 0:13:25.560
<v Speaker 1>really want a business of my own. I really want

0:13:25.960 --> 0:13:28.680
<v Speaker 1>to do this on my own, do it full time.

0:13:29.360 --> 0:13:32.800
<v Speaker 1>So at this point I had sold the first franchise,

0:13:33.040 --> 0:13:36.640
<v Speaker 1>the Senior Citizen franchise I'd sold that. My husband was

0:13:37.080 --> 0:13:40.360
<v Speaker 1>running the cleaning business and doing his thing. I helped

0:13:40.400 --> 0:13:45.040
<v Speaker 1>him on the back end with pricing and financials and

0:13:45.120 --> 0:13:48.280
<v Speaker 1>some of the more technical things and a little behind

0:13:48.320 --> 0:13:50.600
<v Speaker 1>the scenes. At the time, my husband and I were

0:13:50.600 --> 0:13:52.960
<v Speaker 1>going through a divorce, so I was kind of itching

0:13:53.280 --> 0:13:54.400
<v Speaker 1>to do my own thing.

0:13:55.400 --> 0:13:57.880
<v Speaker 2>With the divorce and being a new mom of two

0:13:57.960 --> 0:14:01.200
<v Speaker 2>kids under five, she needed to adjust.

0:14:01.840 --> 0:14:04.600
<v Speaker 1>I needed more flexibility in my life. I wanted to

0:14:04.640 --> 0:14:06.360
<v Speaker 1>be there for my kids right I wanted to be

0:14:06.440 --> 0:14:10.000
<v Speaker 1>able to take them to activities my youngest was starting kindergarten,

0:14:10.040 --> 0:14:11.360
<v Speaker 1>and I wanted to be able to go to the

0:14:11.400 --> 0:14:13.840
<v Speaker 1>book fair, and I wanted to be able to do

0:14:13.920 --> 0:14:18.320
<v Speaker 1>some of those daytime things that moms do. Also kind

0:14:18.320 --> 0:14:20.400
<v Speaker 1>of needed to have a job that didn't require me

0:14:20.480 --> 0:14:24.640
<v Speaker 1>to travel. You want to find a motivated woman, Tell

0:14:24.640 --> 0:14:26.680
<v Speaker 1>her she might lose custody of her kids if she

0:14:26.720 --> 0:14:29.520
<v Speaker 1>doesn't change what she's doing in terms of travel, in

0:14:29.640 --> 0:14:32.440
<v Speaker 1>terms of her job, and so as I was sort

0:14:32.480 --> 0:14:34.880
<v Speaker 1>of all of that stuff happening at once, I needed

0:14:35.160 --> 0:14:38.280
<v Speaker 1>more flexibility. I needed not to be traveling. I needed

0:14:38.280 --> 0:14:40.880
<v Speaker 1>to kind of change my job, my role. I needed

0:14:40.920 --> 0:14:43.040
<v Speaker 1>to support these kids, now going through a divorce. Now

0:14:43.120 --> 0:14:44.600
<v Speaker 1>I was going to be a single mom. I needed

0:14:44.600 --> 0:14:47.360
<v Speaker 1>to be able to financially support these kids. How was

0:14:47.400 --> 0:14:49.960
<v Speaker 1>I going to do all that? That's really how Snapology

0:14:50.080 --> 0:14:50.400
<v Speaker 1>was born.

0:14:51.240 --> 0:14:55.160
<v Speaker 3>Kids, it's not just about building towers these days, thought Legos.

0:14:55.200 --> 0:14:59.480
<v Speaker 3>You can build some truly amazing things. So now your

0:14:59.560 --> 0:15:02.600
<v Speaker 3>kids can to learn how with the help of Snapology.

0:15:02.680 --> 0:15:06.000
<v Speaker 3>That's a traveling program that uses legos to teach science

0:15:06.040 --> 0:15:09.560
<v Speaker 3>and technology and engineering and arts and math.

0:15:10.240 --> 0:15:10.360
<v Speaker 4>Us.

0:15:10.360 --> 0:15:13.080
<v Speaker 2>But beyond the flexibility that she found in the work,

0:15:13.560 --> 0:15:16.880
<v Speaker 2>Laura finally found something that she was passionate about and

0:15:16.880 --> 0:15:18.960
<v Speaker 2>that was personal to her.

0:15:19.280 --> 0:15:23.480
<v Speaker 1>My older son, Sebastian is just a really really neat kid,

0:15:23.880 --> 0:15:27.480
<v Speaker 1>but just not interested in traditional activities for boys. He

0:15:27.560 --> 0:15:30.840
<v Speaker 1>just wasn't interested in sports, and I was having trouble

0:15:30.880 --> 0:15:34.280
<v Speaker 1>finding something that was kind of in his wheelhouse. Both

0:15:34.320 --> 0:15:38.000
<v Speaker 1>of my boys very academically inclined, and I needed something

0:15:38.040 --> 0:15:41.000
<v Speaker 1>to get them socialized. So I realized that the thing

0:15:41.000 --> 0:15:43.720
<v Speaker 1>that was going to bring me that flexibility was owning

0:15:43.760 --> 0:15:45.480
<v Speaker 1>my own business, and the thing that was going to

0:15:45.560 --> 0:15:48.320
<v Speaker 1>give my kids what they needed was owning a business

0:15:48.320 --> 0:15:50.920
<v Speaker 1>that was for my kids, right. So took the idea

0:15:51.000 --> 0:15:53.560
<v Speaker 1>of the Lego bricks and doing different things with legos,

0:15:53.560 --> 0:15:55.520
<v Speaker 1>did a ton of research on what was going on

0:15:56.040 --> 0:15:59.640
<v Speaker 1>around the country and found Lego Robotics. That was really

0:15:59.680 --> 0:16:01.960
<v Speaker 1>what what made me start it, and I went to

0:16:02.000 --> 0:16:05.400
<v Speaker 1>my sister, she lived four doors down. I walked down

0:16:05.400 --> 0:16:07.400
<v Speaker 1>the street and said, hey, you know, I really want

0:16:07.400 --> 0:16:09.200
<v Speaker 1>to do this. I need to do this for my kids.

0:16:09.240 --> 0:16:11.680
<v Speaker 1>What do you think about this Lego idea. We could

0:16:11.720 --> 0:16:14.640
<v Speaker 1>do birthday parties, we could have robotics, we could have

0:16:14.680 --> 0:16:16.720
<v Speaker 1>summer camps and stuff, you know. Would you want to

0:16:16.720 --> 0:16:19.400
<v Speaker 1>do it with me? And she was all in. She

0:16:19.440 --> 0:16:21.240
<v Speaker 1>didn't have kids at the time. She does now, but

0:16:21.280 --> 0:16:23.480
<v Speaker 1>she didn't have kids at the time, and she was like,

0:16:23.520 --> 0:16:24.440
<v Speaker 1>that's great.

0:16:24.800 --> 0:16:28.200
<v Speaker 2>Did it feel very risky or it felt natural?

0:16:28.920 --> 0:16:31.880
<v Speaker 1>It was risky for sure, and it felt risky. I'm

0:16:32.000 --> 0:16:34.400
<v Speaker 1>very blessed to have. I mean, first off, my career

0:16:34.440 --> 0:16:38.080
<v Speaker 1>as an actuary is fairly lucrative, right, so I'd saved

0:16:38.080 --> 0:16:39.880
<v Speaker 1>a little bit of money. I had a little bit

0:16:39.920 --> 0:16:42.160
<v Speaker 1>of comfort and a little bit of a buffer there.

0:16:42.520 --> 0:16:44.320
<v Speaker 1>I went to my sister, to be honest with you,

0:16:44.360 --> 0:16:48.560
<v Speaker 1>because I needed that support. And not only that emotional support. Right,

0:16:48.600 --> 0:16:52.000
<v Speaker 1>I'm moving into, you know, single motherhood. I'm investing a

0:16:52.080 --> 0:16:55.080
<v Speaker 1>lot of my own money. To have her support on

0:16:55.120 --> 0:16:58.800
<v Speaker 1>the back end, both emotionally and financially, gave me that

0:16:58.920 --> 0:17:01.760
<v Speaker 1>little bit of extra comfort, right. But it was a risk.

0:17:01.800 --> 0:17:04.440
<v Speaker 1>It was a pretty big risk. I put it all

0:17:04.480 --> 0:17:06.760
<v Speaker 1>on the line, and you take all of your four

0:17:06.800 --> 0:17:09.399
<v Speaker 1>oh one k or you take all of your investments,

0:17:09.400 --> 0:17:11.920
<v Speaker 1>and you go all in with it. I think sometimes

0:17:12.440 --> 0:17:14.600
<v Speaker 1>the greater risk in what you're doing is by not

0:17:14.920 --> 0:17:17.480
<v Speaker 1>doing it. What happens if you don't do it? Didn't

0:17:17.520 --> 0:17:20.080
<v Speaker 1>have to choose being an entrepreneur. Didn't have to choose

0:17:20.119 --> 0:17:23.280
<v Speaker 1>setting out my own business. I had to stop traveling.

0:17:23.600 --> 0:17:25.480
<v Speaker 1>I was going to lose custody of my kids, or

0:17:25.520 --> 0:17:27.040
<v Speaker 1>there was at least a fear that I was going

0:17:27.080 --> 0:17:29.720
<v Speaker 1>to lose custody of my kids if I didn't change

0:17:29.720 --> 0:17:33.000
<v Speaker 1>what I was doing. So I had to change something,

0:17:33.280 --> 0:17:37.400
<v Speaker 1>and the fear of that if I didn't change anything

0:17:37.760 --> 0:17:40.480
<v Speaker 1>was not a scenario that I even would ever want

0:17:40.520 --> 0:17:45.240
<v Speaker 1>to consider, and so the fear of not doing it, honestly,

0:17:45.400 --> 0:17:49.240
<v Speaker 1>was a huge driver in what I did, and still

0:17:49.280 --> 0:17:51.840
<v Speaker 1>to this day, I make a lot of decisions out

0:17:51.840 --> 0:17:55.000
<v Speaker 1>of what happens if I don't do this. I think

0:17:55.040 --> 0:17:59.239
<v Speaker 1>it's something that's overlooked a lot sometimes is everybody's like, oh,

0:17:59.280 --> 0:18:01.280
<v Speaker 1>you took this big, you did this, you did all

0:18:01.320 --> 0:18:04.919
<v Speaker 1>these things, which yeah, was a huge risk, but the

0:18:05.040 --> 0:18:08.280
<v Speaker 1>risk of not doing it in some cases is actually

0:18:08.320 --> 0:18:10.520
<v Speaker 1>greater than the risk of actually doing it.

0:18:11.720 --> 0:18:15.080
<v Speaker 2>Another piece that you jumped into was moving into a

0:18:15.160 --> 0:18:18.720
<v Speaker 2>business and financial relationship with your sister, which I think

0:18:18.800 --> 0:18:21.639
<v Speaker 2>is also a risk. How did that play out for you?

0:18:22.560 --> 0:18:24.639
<v Speaker 1>Yeah, you know, it's funny. We still laugh about it

0:18:24.680 --> 0:18:27.480
<v Speaker 1>to this day when we first started the business. The

0:18:27.760 --> 0:18:31.840
<v Speaker 1>huge story for Snapology was that two sisters and I'm

0:18:31.880 --> 0:18:35.120
<v Speaker 1>going to obviously exaggerate this could actually like each other

0:18:35.280 --> 0:18:38.520
<v Speaker 1>enough to go into business together. I mean it's not

0:18:38.560 --> 0:18:40.960
<v Speaker 1>the way it was pitched, but two women going into

0:18:40.960 --> 0:18:43.359
<v Speaker 1>business together. I think the story that were women obviously

0:18:43.800 --> 0:18:46.720
<v Speaker 1>is important, right because we're women in stem field. My

0:18:46.760 --> 0:18:50.560
<v Speaker 1>sister's a pharmacist, so she has very much a science background,

0:18:50.640 --> 0:18:53.679
<v Speaker 1>And for us, it wasn't hard. We're a very close family.

0:18:53.760 --> 0:18:56.119
<v Speaker 1>My brother and my sister are my best friends. My

0:18:56.200 --> 0:18:58.600
<v Speaker 1>brother was actually involved in the business as well for

0:18:58.640 --> 0:19:01.320
<v Speaker 1>a long period of time, and I loved every day

0:19:01.400 --> 0:19:04.040
<v Speaker 1>being able to work with my brother and my sister.

0:19:04.640 --> 0:19:07.760
<v Speaker 1>But the reason that works, and I think this happens

0:19:07.800 --> 0:19:11.159
<v Speaker 1>too with unrelated partners, is you have to stay in

0:19:11.200 --> 0:19:14.600
<v Speaker 1>your lane. So my sister, Lisa and I we knew

0:19:14.640 --> 0:19:17.720
<v Speaker 1>our lanes, right. We're very very different people, which is

0:19:17.720 --> 0:19:20.200
<v Speaker 1>why I think we're able to get along so well.

0:19:20.760 --> 0:19:24.560
<v Speaker 1>I'm the finance, I'm operations, you know, kind of boots

0:19:24.600 --> 0:19:27.600
<v Speaker 1>on the ground getting stuff done. She's more of sort

0:19:27.640 --> 0:19:31.760
<v Speaker 1>of the strategy and marketing and sales, and she's our

0:19:31.800 --> 0:19:35.840
<v Speaker 1>safety officer. So what's important to me, was never important

0:19:35.880 --> 0:19:38.199
<v Speaker 1>to her in it, and so she would yield. And

0:19:38.240 --> 0:19:40.640
<v Speaker 1>when we would get to an area where I knew

0:19:40.720 --> 0:19:45.560
<v Speaker 1>Lisa was more educated, or more experienced, or more passionate about,

0:19:45.880 --> 0:19:48.600
<v Speaker 1>I would yield to her decision. But yeah, Lisa and

0:19:48.640 --> 0:19:51.520
<v Speaker 1>I have never had any problems working together. But I've

0:19:51.560 --> 0:19:55.440
<v Speaker 1>heard a lot of horror stories about families working together,

0:19:55.640 --> 0:19:58.280
<v Speaker 1>and I'm just thankful that that's never happened to us.

0:19:59.040 --> 0:20:01.720
<v Speaker 2>So how did you start? What was the first Stepology?

0:20:02.440 --> 0:20:05.480
<v Speaker 1>So the first Stepology was in Pittsburgh, and so the

0:20:05.640 --> 0:20:10.160
<v Speaker 1>very first event was a summer camp. It was kind

0:20:10.160 --> 0:20:12.520
<v Speaker 1>of like a friends and family thing. So my good

0:20:12.560 --> 0:20:14.680
<v Speaker 1>friend growing up, my best friend in high school, was

0:20:14.720 --> 0:20:18.120
<v Speaker 1>actually a school teacher. So I called her up and said, Hey, Nindy,

0:20:18.200 --> 0:20:21.440
<v Speaker 1>will you write a some curriculum, Like, here's what we're

0:20:21.480 --> 0:20:23.439
<v Speaker 1>trying to do. We're going to use lego bricks. We

0:20:23.480 --> 0:20:25.720
<v Speaker 1>want to teach a little bit of engineering. We want

0:20:25.720 --> 0:20:27.840
<v Speaker 1>to use the lego bricks for this and that. Can

0:20:27.880 --> 0:20:30.760
<v Speaker 1>you write us up something? And so we started with

0:20:30.840 --> 0:20:33.840
<v Speaker 1>two programs that she wrote, started with just a group

0:20:33.880 --> 0:20:36.920
<v Speaker 1>of friends, and it expanded really quick. It clearly wasn't

0:20:36.920 --> 0:20:39.200
<v Speaker 1>the only mother who was looking for this kind of thing.

0:20:39.720 --> 0:20:42.240
<v Speaker 1>I mean, we had probably that first summer, we probably

0:20:42.280 --> 0:20:45.720
<v Speaker 1>had forty sixty kids come through a couple of different camps,

0:20:45.880 --> 0:20:47.920
<v Speaker 1>just really piloting it and testing it.

0:20:48.680 --> 0:20:52.040
<v Speaker 2>They wrapped their pilot program in August and just a

0:20:52.119 --> 0:20:56.359
<v Speaker 2>month later opened up publicly in September, just in time

0:20:56.440 --> 0:20:59.000
<v Speaker 2>for an after school program.

0:20:59.280 --> 0:21:02.679
<v Speaker 1>So we moved quick. We knew we were onto something.

0:21:03.119 --> 0:21:05.679
<v Speaker 1>Our first legit program where we went out to the

0:21:05.680 --> 0:21:09.440
<v Speaker 1>public was in a recreation center that was phenomenal as well.

0:21:09.480 --> 0:21:13.679
<v Speaker 1>I mean, we opened up enrollment, we were waitlisted within hours,

0:21:14.320 --> 0:21:16.760
<v Speaker 1>So our first legit program was actually in a local

0:21:16.800 --> 0:21:20.280
<v Speaker 1>rec center here in Pittsburgh. We move fast, I mean,

0:21:20.320 --> 0:21:22.600
<v Speaker 1>and we still do. With stepology. I think that's the

0:21:22.640 --> 0:21:26.440
<v Speaker 1>secret to a lot of business's success is that being

0:21:26.480 --> 0:21:28.919
<v Speaker 1>able to build the plane as it's in the air, right,

0:21:29.000 --> 0:21:31.280
<v Speaker 1>or build the plane as it's flying. It's you don't

0:21:31.320 --> 0:21:34.000
<v Speaker 1>have to button it up. You just have that idea

0:21:34.000 --> 0:21:36.400
<v Speaker 1>and go for it and then fine tune it as

0:21:36.440 --> 0:21:38.840
<v Speaker 1>you go along. But if you're waiting for it to

0:21:38.880 --> 0:21:41.359
<v Speaker 1>be perfect, if I waited for that curriculum to be perfect,

0:21:41.400 --> 0:21:44.679
<v Speaker 1>if I waited for the marketing to be perfect, or

0:21:44.720 --> 0:21:47.440
<v Speaker 1>to have that a location that was maybe a little safer.

0:21:47.720 --> 0:21:49.840
<v Speaker 1>If I had waited for all of those things, right,

0:21:50.160 --> 0:21:52.640
<v Speaker 1>I might get passed up by somebody, or it might

0:21:52.720 --> 0:21:56.080
<v Speaker 1>cost too much money, or you just sometimes I think,

0:21:56.160 --> 0:21:57.679
<v Speaker 1>just have to kind of bite the bullet and just

0:21:57.720 --> 0:21:58.320
<v Speaker 1>go for it.

0:21:59.160 --> 0:22:03.280
<v Speaker 2>With the experience of building two other franchise systems, one

0:22:03.359 --> 0:22:06.480
<v Speaker 2>in her twenties and one with her husband, it would

0:22:06.480 --> 0:22:09.919
<v Speaker 2>be natural to assume that Laura created Snapology as a

0:22:09.960 --> 0:22:11.280
<v Speaker 2>franchise from the start.

0:22:12.200 --> 0:22:15.760
<v Speaker 1>We actually didn't decide on franchising initially. So I had

0:22:15.800 --> 0:22:18.399
<v Speaker 1>mentioned that my parents opened up a business when I

0:22:18.440 --> 0:22:22.720
<v Speaker 1>was a teenager. That business was actually under a licensing concept.

0:22:23.160 --> 0:22:26.720
<v Speaker 1>So licensing is what I knew, and so when Lisa

0:22:26.720 --> 0:22:29.040
<v Speaker 1>and I first kind of started it, we thought, well,

0:22:28.840 --> 0:22:32.959
<v Speaker 1>we'll just license the curriculum, we'll license the name, and

0:22:33.040 --> 0:22:35.800
<v Speaker 1>we'll approach it that way. And so for two years,

0:22:35.800 --> 0:22:38.959
<v Speaker 1>so basically we opened the business we started, and then

0:22:39.119 --> 0:22:42.159
<v Speaker 1>we'd always kind of had dreams of multiple locations or

0:22:42.240 --> 0:22:46.320
<v Speaker 1>dreams of expanding it, and never quite where we ended up.

0:22:46.440 --> 0:22:48.720
<v Speaker 1>I mean, that was beyond our wildest dreams, where we've

0:22:48.800 --> 0:22:51.120
<v Speaker 1>kind of ended up with this, and you just kind

0:22:51.119 --> 0:22:52.879
<v Speaker 1>of take it and just keep running with it. But

0:22:52.920 --> 0:22:56.200
<v Speaker 1>we started to have people we actually took the idea

0:22:56.320 --> 0:22:58.520
<v Speaker 1>we were in the rec center. We actually got a

0:22:58.560 --> 0:23:01.400
<v Speaker 1>physical space, so we got what we call a discovery center.

0:23:01.480 --> 0:23:04.080
<v Speaker 1>Is very small, it's about nineteen hundred square feet. People

0:23:04.200 --> 0:23:06.919
<v Speaker 1>started coming to us from out of town, and we

0:23:06.960 --> 0:23:08.959
<v Speaker 1>started to have people saying, Hey, this is cool. Can

0:23:09.000 --> 0:23:12.080
<v Speaker 1>we take it back to Texas or wherever they were at?

0:23:12.440 --> 0:23:15.520
<v Speaker 1>And so we were like, okay, yeah, So we started

0:23:15.520 --> 0:23:19.199
<v Speaker 1>cataloging everything we were doing to try this licensing model,

0:23:19.560 --> 0:23:22.840
<v Speaker 1>and we grew for two years. Under the licensing model,

0:23:22.840 --> 0:23:26.080
<v Speaker 1>we grew to maybe about a dozen locations, so, you know,

0:23:26.400 --> 0:23:29.680
<v Speaker 1>twenty fifteen, so we're five years in business. Then we

0:23:29.720 --> 0:23:33.120
<v Speaker 1>moved to a franchise. I got smart, I got educated.

0:23:33.160 --> 0:23:36.920
<v Speaker 1>Actually met a franchise attorney who really kind of explained

0:23:36.960 --> 0:23:38.560
<v Speaker 1>to me. He's like, I don't understand why you're not.

0:23:38.600 --> 0:23:41.919
<v Speaker 1>Franchising is a great concept. You know, you have access

0:23:41.920 --> 0:23:44.760
<v Speaker 1>to all these different tools and resources and people and network.

0:23:44.800 --> 0:23:46.720
<v Speaker 1>And I was like, yeah, I don't want to do that.

0:23:47.160 --> 0:23:50.800
<v Speaker 1>Seems complicated. But he stuck with us, and he convinced

0:23:50.800 --> 0:23:53.080
<v Speaker 1>Lisa and I took him about three months of convincing

0:23:53.200 --> 0:23:55.440
<v Speaker 1>us to move to a franchise system. It's the best

0:23:55.440 --> 0:23:58.000
<v Speaker 1>decision we ever made, and it just opened up so

0:23:58.119 --> 0:23:58.840
<v Speaker 1>many doors.

0:24:00.000 --> 0:24:03.280
<v Speaker 2>They're wondering exactly what a franchise is. It's when they

0:24:03.280 --> 0:24:06.520
<v Speaker 2>are individual owners of each location who pay a fee

0:24:06.560 --> 0:24:10.280
<v Speaker 2>to the parent company to use the business model, trademarks,

0:24:10.320 --> 0:24:13.440
<v Speaker 2>and proprietary knowledge. Think McDonald's or Subway.

0:24:14.200 --> 0:24:17.159
<v Speaker 1>They call the franchising model like a three legged stool.

0:24:17.560 --> 0:24:21.080
<v Speaker 1>My understanding of the difference is, are you dictating what

0:24:21.160 --> 0:24:23.480
<v Speaker 1>somebody's doing on a day to day basis? Right? Are

0:24:23.520 --> 0:24:27.160
<v Speaker 1>they following like a very specific system. Are you dictating

0:24:27.200 --> 0:24:29.439
<v Speaker 1>how they do things? When they do things? And it

0:24:29.520 --> 0:24:32.199
<v Speaker 1>was kind of a gray area for a stapology. Like

0:24:32.240 --> 0:24:35.600
<v Speaker 1>in the beginning, we're like, eh, here's the curriculum, here's

0:24:35.600 --> 0:24:38.399
<v Speaker 1>our name, just go out and have fun. And it

0:24:38.480 --> 0:24:41.919
<v Speaker 1>was very loosey goosey. It was very much a licensing

0:24:42.000 --> 0:24:44.359
<v Speaker 1>type thing. But then as we started to go through

0:24:44.359 --> 0:24:46.919
<v Speaker 1>time and we started to realize, you know what, not

0:24:47.040 --> 0:24:49.320
<v Speaker 1>everybody knows how to do this on their own. Like

0:24:49.320 --> 0:24:51.679
<v Speaker 1>we were having some people who were struggling and we're like, no,

0:24:52.359 --> 0:24:54.520
<v Speaker 1>this is the way you should approach schools. This is

0:24:54.560 --> 0:24:56.440
<v Speaker 1>how you do things. We want you to teach the

0:24:56.480 --> 0:24:59.199
<v Speaker 1>curriculum in a certain way. We've designed it to have

0:24:59.280 --> 0:25:02.560
<v Speaker 1>these like elements in it. You can't just give up one.

0:25:03.240 --> 0:25:06.840
<v Speaker 2>So you started a growing and successful business based on

0:25:07.119 --> 0:25:11.360
<v Speaker 2>in person meetings right when COVID hit, What was that impact?

0:25:12.240 --> 0:25:15.520
<v Speaker 1>Yeah? That was interesting, right, because what we're doing with

0:25:15.560 --> 0:25:18.800
<v Speaker 1>stapology is stem or steam education, and the whole idea

0:25:18.880 --> 0:25:22.520
<v Speaker 1>of it is children are in person, interacting side by side,

0:25:22.560 --> 0:25:25.120
<v Speaker 1>and they're learning those social skills. Right. I mean we've

0:25:25.160 --> 0:25:28.200
<v Speaker 1>been teaching those academic elements for years, right, the engineering,

0:25:28.280 --> 0:25:31.199
<v Speaker 1>the science, those are just academic elements. What makes it

0:25:31.320 --> 0:25:34.880
<v Speaker 1>true stem and steam learning And what's really I think

0:25:34.880 --> 0:25:39.080
<v Speaker 1>sometimes sets apart stapology is that social emotional learning part

0:25:39.119 --> 0:25:43.760
<v Speaker 1>of it. That those social skills, those soft skills, those teamwork, collaboration,

0:25:44.000 --> 0:25:46.840
<v Speaker 1>problem solving and so to have kids working side by

0:25:46.880 --> 0:25:50.200
<v Speaker 1>side is the crux of our model. And so when

0:25:50.520 --> 0:25:54.119
<v Speaker 1>schools started closing, when the world kind of started to

0:25:54.160 --> 0:25:58.600
<v Speaker 1>shut down, we were like, oh, no freaking you stay

0:25:58.640 --> 0:25:59.080
<v Speaker 1>at home.

0:25:59.160 --> 0:26:01.560
<v Speaker 2>That is the order to night from four state governors.

0:26:01.760 --> 0:26:04.720
<v Speaker 2>As the coronavirus pandemic spreads new you talk about the

0:26:04.760 --> 0:26:09.600
<v Speaker 2>coronavirus crisis is changing so fast that these maps can't

0:26:09.720 --> 0:26:12.800
<v Speaker 2>keep up. The Great Shutdown of twenty twenty is underway.

0:26:13.440 --> 0:26:18.400
<v Speaker 2>Positive cases and resulting classroom closures in quarantines have spiked

0:26:18.400 --> 0:26:19.880
<v Speaker 2>in public schools, has.

0:26:19.720 --> 0:26:22.520
<v Speaker 4>Younger kids and younger kids. Has caused one summer camp

0:26:22.560 --> 0:26:24.680
<v Speaker 4>company to close all its camps for the next two

0:26:24.720 --> 0:26:27.840
<v Speaker 4>weeks starting Monday. Kay, when you Lucy Cale shows us

0:26:27.880 --> 0:26:30.760
<v Speaker 4>how one summer camp had its last day for a while.

0:26:32.480 --> 0:26:35.120
<v Speaker 1>That was everything that we were was was the in

0:26:35.160 --> 0:26:39.199
<v Speaker 1>person learning. But again, I've got a great team that

0:26:39.320 --> 0:26:42.480
<v Speaker 1>works with me at Snapology, and we all kind of

0:26:42.480 --> 0:26:46.520
<v Speaker 1>pulled together. Our curriculum director at the time took sixty

0:26:46.560 --> 0:26:49.439
<v Speaker 1>hours of our curriculum and said, okay, we can do

0:26:49.600 --> 0:26:52.640
<v Speaker 1>these online. And what we can do online. What's happening

0:26:52.640 --> 0:26:55.240
<v Speaker 1>to children now? And if you remember in the beginning,

0:26:55.280 --> 0:26:58.600
<v Speaker 1>it was tough on kids. Right. They literally one day

0:26:58.640 --> 0:27:01.840
<v Speaker 1>were in school playing with all of their friends, and

0:27:01.920 --> 0:27:05.520
<v Speaker 1>the next day they were locked at home with their parents. Right.

0:27:05.600 --> 0:27:07.760
<v Speaker 1>I mean, good for them if they had siblings to

0:27:07.760 --> 0:27:09.600
<v Speaker 1>play with, but if they were an only child, they

0:27:09.600 --> 0:27:12.080
<v Speaker 1>were locked at home with adults and there was no

0:27:12.160 --> 0:27:14.480
<v Speaker 1>way for them to see or talk to their friends,

0:27:14.880 --> 0:27:16.600
<v Speaker 1>and it was hard. It was hard on the kids,

0:27:16.600 --> 0:27:19.359
<v Speaker 1>it was hard on the adults. And so my curriculum

0:27:19.359 --> 0:27:22.919
<v Speaker 1>director really pretty quickly, and also our operations director has

0:27:22.960 --> 0:27:26.239
<v Speaker 1>a behavioral health background, we pretty quickly learned that what

0:27:26.280 --> 0:27:28.920
<v Speaker 1>the kids were going to be lacking was that social element.

0:27:29.280 --> 0:27:33.080
<v Speaker 1>So if we could get them online interacting with each other,

0:27:33.520 --> 0:27:35.679
<v Speaker 1>even just seeing each other was a big deal in

0:27:35.720 --> 0:27:38.840
<v Speaker 1>the beginning, but if we could get them online interacting

0:27:38.880 --> 0:27:42.080
<v Speaker 1>with each other, then we could at least be doing

0:27:42.680 --> 0:27:45.840
<v Speaker 1>the core elements of what snapology is meant to do.

0:27:45.920 --> 0:27:48.560
<v Speaker 1>And that's the kids are having fun, they're getting a

0:27:48.600 --> 0:27:51.959
<v Speaker 1>social component to it, and they're getting some academics in it. Right,

0:27:52.000 --> 0:27:54.480
<v Speaker 1>So we still use lego bricks, We did some really

0:27:54.480 --> 0:27:57.800
<v Speaker 1>cool online digital escape games to help them kind of

0:27:57.880 --> 0:28:00.720
<v Speaker 1>use their brains, and so we had all of the elements.

0:28:00.760 --> 0:28:04.160
<v Speaker 1>We just focused much more heavily on that social component

0:28:04.200 --> 0:28:06.360
<v Speaker 1>and it was it was amazing for kids. I mean,

0:28:06.800 --> 0:28:09.640
<v Speaker 1>just even the first time they were able to get online.

0:28:09.680 --> 0:28:13.240
<v Speaker 1>Probably I think we had the sixty programs done before

0:28:13.280 --> 0:28:16.800
<v Speaker 1>the first school even closed, and our online program started

0:28:16.800 --> 0:28:19.840
<v Speaker 1>like March fourteenth, so just probably a week after they

0:28:19.840 --> 0:28:21.520
<v Speaker 1>were kind of or a week or two after they

0:28:21.520 --> 0:28:24.119
<v Speaker 1>were at home, and so they were able to just

0:28:24.160 --> 0:28:26.119
<v Speaker 1>their eyes lighting up when they got to see their

0:28:26.119 --> 0:28:28.080
<v Speaker 1>buddies online. Was just amazing.

0:28:29.359 --> 0:28:31.480
<v Speaker 2>What do your sons think about this, that they were

0:28:31.520 --> 0:28:34.480
<v Speaker 2>the inspiration for it, that your business has built as

0:28:34.520 --> 0:28:35.600
<v Speaker 2>big as it has.

0:28:36.400 --> 0:28:39.600
<v Speaker 1>My oldest now, Sebastian, that I started the business really for.

0:28:40.160 --> 0:28:43.080
<v Speaker 1>He's a sophomore in college, and he's kind of getting

0:28:43.080 --> 0:28:46.160
<v Speaker 1>to the point where he's old enough to understand that

0:28:46.280 --> 0:28:48.920
<v Speaker 1>he was a little challenging as a child, and that

0:28:49.160 --> 0:28:51.800
<v Speaker 1>you know, he understands snapology and why we did what

0:28:51.840 --> 0:28:54.800
<v Speaker 1>we did, and he understands the benefits and the things

0:28:54.800 --> 0:28:56.800
<v Speaker 1>that it brought to him. So I don't think they

0:28:56.920 --> 0:28:59.080
<v Speaker 1>understood so much when they were younger. I think they

0:28:59.160 --> 0:29:02.239
<v Speaker 1>just kind of got drug everywhere with me, and they

0:29:02.360 --> 0:29:05.160
<v Speaker 1>enjoyed playing with legos and doing different things. But now

0:29:05.160 --> 0:29:06.880
<v Speaker 1>that they're a little bit older, I think they get

0:29:06.880 --> 0:29:09.920
<v Speaker 1>the business aspects of it, and they understand it and

0:29:09.960 --> 0:29:13.200
<v Speaker 1>the motivation. And now he's in school for entrepreneurship. He

0:29:13.240 --> 0:29:16.320
<v Speaker 1>wants to own his own business, right, so he sees

0:29:16.360 --> 0:29:18.880
<v Speaker 1>the benefits of it and really has learned a lot

0:29:19.000 --> 0:29:21.600
<v Speaker 1>from it. It's been neat to watch my kids kind

0:29:21.600 --> 0:29:23.320
<v Speaker 1>of go through it and see what they pick up,

0:29:23.440 --> 0:29:26.440
<v Speaker 1>not only just in kind of my career and kind

0:29:26.480 --> 0:29:28.840
<v Speaker 1>of what's going on, but even just from being in

0:29:28.880 --> 0:29:31.840
<v Speaker 1>the snapology program. So it's been a really fun experience

0:29:31.880 --> 0:29:33.600
<v Speaker 1>to watch them learn and grow through it.

0:29:34.440 --> 0:29:36.200
<v Speaker 2>You know, that is something that I think about a

0:29:36.200 --> 0:29:39.040
<v Speaker 2>fair amount. My son, my oldest, he's six now. Last

0:29:39.120 --> 0:29:41.760
<v Speaker 2>year I wrote an article in Marie Claire called Let's

0:29:41.760 --> 0:29:45.080
<v Speaker 2>make Sensitive the New Strong because my son is incredibly

0:29:45.120 --> 0:29:48.440
<v Speaker 2>sensitive and I didn't feel like I had good parenting

0:29:48.520 --> 0:29:52.440
<v Speaker 2>tools to help him see his sensitivity as a positive

0:29:52.840 --> 0:29:54.680
<v Speaker 2>and not as something he had to overcome, Like I

0:29:54.680 --> 0:29:58.000
<v Speaker 2>felt like all the picture books about kids and sensitivity

0:29:58.000 --> 0:30:01.080
<v Speaker 2>were about how to overcome the sensitivity. But really I

0:30:01.120 --> 0:30:03.040
<v Speaker 2>want him to be proud of the fact that he

0:30:03.640 --> 0:30:06.920
<v Speaker 2>is sensitive and the flip side empathetic. I wrote the

0:30:07.000 --> 0:30:09.200
<v Speaker 2>article because I felt like there must be other people

0:30:09.200 --> 0:30:11.760
<v Speaker 2>struggling with this too, and it ended up becoming an

0:30:11.800 --> 0:30:15.360
<v Speaker 2>incredibly well performing article, So either it did resonate or

0:30:15.480 --> 0:30:18.440
<v Speaker 2>they or people were reading it, you know, for interest factor.

0:30:18.760 --> 0:30:20.520
<v Speaker 2>But I think about that, you know, how much do

0:30:20.600 --> 0:30:24.400
<v Speaker 2>I put out there about him? He gets so embarrassed

0:30:24.400 --> 0:30:26.880
<v Speaker 2>about extra attention, Like when I drop him off at

0:30:26.880 --> 0:30:28.720
<v Speaker 2>school in the morning, he makes me turn the music

0:30:28.800 --> 0:30:31.400
<v Speaker 2>down so that the teachers can't hear what music we're

0:30:31.400 --> 0:30:34.280
<v Speaker 2>listening to because he gets so embarrassed. He's going to

0:30:34.440 --> 0:30:36.720
<v Speaker 2>probably hate this interview one day once he can hear it.

0:30:36.880 --> 0:30:38.600
<v Speaker 2>You know, how much do I put out there? So

0:30:38.720 --> 0:30:39.680
<v Speaker 2>how do you balance that?

0:30:40.600 --> 0:30:43.200
<v Speaker 1>You're right? I mean, kids that are sensitive are exactly

0:30:43.200 --> 0:30:45.160
<v Speaker 1>the kids that we're talking about with your son and

0:30:45.320 --> 0:30:48.120
<v Speaker 1>my son, and they need to understand that that isn't

0:30:48.200 --> 0:30:51.920
<v Speaker 1>a weakness necessarily. And as we're going out and we're

0:30:51.960 --> 0:30:55.720
<v Speaker 1>talking about it, I think Sebastian in someday you're son too.

0:30:55.800 --> 0:30:58.920
<v Speaker 1>I mean, Sebastian understands that I did this business for

0:30:59.040 --> 0:31:02.200
<v Speaker 1>him to help him to celebrate his strengths. Right, he

0:31:02.280 --> 0:31:04.280
<v Speaker 1>wasn't good at football, you know, or he wasn't the

0:31:04.360 --> 0:31:07.320
<v Speaker 1>star baseball player. You know. He had fun dabbling in

0:31:07.400 --> 0:31:10.560
<v Speaker 1>those things, but just wasn't his thing, right, What his

0:31:10.640 --> 0:31:13.640
<v Speaker 1>thing was was he's a good friend. He's a really

0:31:13.720 --> 0:31:18.880
<v Speaker 1>good friend. He's really smart, really engineering in klined, academically gifted,

0:31:18.920 --> 0:31:21.400
<v Speaker 1>he's got a great sense of humor. Those are the

0:31:21.400 --> 0:31:23.200
<v Speaker 1>things that I want to celebrate with him, and I

0:31:23.240 --> 0:31:25.960
<v Speaker 1>want him to know that the reason that I'm talking

0:31:25.960 --> 0:31:29.400
<v Speaker 1>about this stuff, the reason that I started snapology, was

0:31:29.640 --> 0:31:32.600
<v Speaker 1>so that more kids like him that don't fit in

0:31:33.200 --> 0:31:35.680
<v Speaker 1>where people think they should fit in, that we can

0:31:35.720 --> 0:31:37.320
<v Speaker 1>celebrate their differences.

0:31:37.760 --> 0:31:41.000
<v Speaker 2>But he does have that anxiety, and figuring out how

0:31:41.040 --> 0:31:44.080
<v Speaker 2>to parent him when he is actually so different from

0:31:44.120 --> 0:31:47.160
<v Speaker 2>me has been I think one of the most formative

0:31:47.240 --> 0:31:48.880
<v Speaker 2>challenges of this point in my life.

0:31:49.600 --> 0:31:52.000
<v Speaker 1>One of the things that we really talk about with kids,

0:31:52.000 --> 0:31:54.440
<v Speaker 1>and one of the reasons why we set up our

0:31:54.440 --> 0:31:57.400
<v Speaker 1>stapology programs the way we do is because we want

0:31:57.480 --> 0:32:00.600
<v Speaker 1>kids to fail. We want them to learn, learn to fail,

0:32:00.800 --> 0:32:04.720
<v Speaker 1>fail gracefully, fail forward right, learn from your mistakes. We

0:32:04.800 --> 0:32:07.680
<v Speaker 1>want it to be okay, because it's not really failing,

0:32:07.720 --> 0:32:10.719
<v Speaker 1>it's just trying, right. I mean, when he reads a

0:32:10.760 --> 0:32:13.920
<v Speaker 1>word wrong on a page, he's not failing. He tried

0:32:13.920 --> 0:32:16.600
<v Speaker 1>it and it didn't go so well, So okay, try

0:32:16.600 --> 0:32:19.120
<v Speaker 1>it a different way. Maybe maybe that'll be the way

0:32:19.120 --> 0:32:22.880
<v Speaker 1>that everybody else reads that word right. So everybody makes mistakes,

0:32:22.920 --> 0:32:25.920
<v Speaker 1>everybody fails, or whatever word you want to use for it.

0:32:26.280 --> 0:32:28.560
<v Speaker 1>But that's just a part of life.

0:32:28.840 --> 0:32:31.480
<v Speaker 2>Something that we ask all of our guests that I'm

0:32:31.480 --> 0:32:34.040
<v Speaker 2>really curious to hear what your answer is to this,

0:32:34.280 --> 0:32:38.000
<v Speaker 2>That what is something that at the time you thought

0:32:38.160 --> 0:32:41.440
<v Speaker 2>was a negative and now in retrospect do you see

0:32:41.480 --> 0:32:43.480
<v Speaker 2>that it really was a positive and your.

0:32:43.360 --> 0:32:48.840
<v Speaker 1>Trajectory gosh, I mean, probably the biggest challenges we had

0:32:49.120 --> 0:32:51.120
<v Speaker 1>was it kind of goes back to the legal group

0:32:51.120 --> 0:32:54.080
<v Speaker 1>and how I met the lawyer. I was using a

0:32:54.120 --> 0:32:56.960
<v Speaker 1>full service firm here in Pittsburgh, and I was using

0:32:56.960 --> 0:32:59.560
<v Speaker 1>them for all kinds of legal work for the business,

0:32:59.600 --> 0:33:02.240
<v Speaker 1>for person and all, and I had a situation where

0:33:02.280 --> 0:33:05.440
<v Speaker 1>I had to stop using them, and it was devastating

0:33:05.440 --> 0:33:07.360
<v Speaker 1>because we had all of our contracts with them, we

0:33:07.400 --> 0:33:09.320
<v Speaker 1>had everything with them. It was going to cost us

0:33:09.360 --> 0:33:12.160
<v Speaker 1>a ton of money to move over to a new firm,

0:33:12.200 --> 0:33:15.240
<v Speaker 1>and it was pretty abrupt and quite frankly, there were

0:33:15.280 --> 0:33:18.080
<v Speaker 1>some things going on in my personal life that were

0:33:18.120 --> 0:33:20.440
<v Speaker 1>really kind of challenging at the time, and it was tough.

0:33:20.920 --> 0:33:23.080
<v Speaker 1>But changing legal firms was the best thing that ever

0:33:23.160 --> 0:33:25.560
<v Speaker 1>happened to me. It introduced me to franchising. It took

0:33:25.600 --> 0:33:27.920
<v Speaker 1>Snapology to new heights, and where we ended up with it,

0:33:27.960 --> 0:33:31.240
<v Speaker 1>we would have never been where we are today if

0:33:31.360 --> 0:33:35.040
<v Speaker 1>that misfortune with the other legal group hadn't happened, And

0:33:35.280 --> 0:33:37.600
<v Speaker 1>I would say that, you know, most people who have

0:33:37.760 --> 0:33:44.000
<v Speaker 1>experienced success, that success is kind of paved with those situations, right,

0:33:44.040 --> 0:33:47.560
<v Speaker 1>A struggle that moved you in a different direction. COVID actually,

0:33:47.600 --> 0:33:49.480
<v Speaker 1>in some ways was actually good for us. It gave

0:33:49.560 --> 0:33:54.920
<v Speaker 1>us a chance to really demonstrate how important socially Snapology

0:33:54.960 --> 0:33:59.520
<v Speaker 1>programs are to the public. COVID really heightened that social

0:33:59.560 --> 0:34:02.400
<v Speaker 1>component of it. And I think it's important that when

0:34:02.400 --> 0:34:05.200
<v Speaker 1>we go through struggles in life that you never know

0:34:05.280 --> 0:34:08.120
<v Speaker 1>what doors are going to open after those struggles. And

0:34:08.440 --> 0:34:12.120
<v Speaker 1>that's what entrepreneurship is about, as my grandma always said,

0:34:12.239 --> 0:34:15.640
<v Speaker 1>the taking lemons and making lemonade.

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<v Speaker 2>Thank you so much, Laura, it's great to have you on.

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<v Speaker 1>Yeah, absolutely, thank you.

0:34:26.400 --> 0:34:30.520
<v Speaker 2>Last year, Snapology sold to Unleashed Brands, another pivot for

0:34:30.640 --> 0:34:34.760
<v Speaker 2>Laura as she continued to work on Snapology. The company

0:34:34.840 --> 0:34:38.360
<v Speaker 2>continues to grow and was the number one ranked Children's

0:34:38.400 --> 0:34:43.360
<v Speaker 2>and Richmond franchise in entrepreneurs Franchise five hundred for the

0:34:43.440 --> 0:34:48.520
<v Speaker 2>past two consecutive years. Laura remains passionate about educating and

0:34:48.560 --> 0:34:52.600
<v Speaker 2>socializing our future generations. Although her two boys are a

0:34:52.600 --> 0:34:56.120
<v Speaker 2>bit older now, she is still proud of what Snapology

0:34:56.120 --> 0:35:00.399
<v Speaker 2>has accomplished and how it's impacted their lives. For more

0:35:00.440 --> 0:35:04.320
<v Speaker 2>about Laura and Snapology, you can visit them at snapology

0:35:04.360 --> 0:35:08.440
<v Speaker 2>dot com. Thank you for listening to this episode of

0:35:08.480 --> 0:35:11.799
<v Speaker 2>she Pivots, where I talk with women about how their

0:35:11.840 --> 0:35:16.600
<v Speaker 2>experiences and significant personal events led to their pivot and

0:35:16.680 --> 0:35:21.640
<v Speaker 2>eventually their success. To learn more about our guests, follow

0:35:21.719 --> 0:35:25.880
<v Speaker 2>us on Instagram at she pivots the podcast. Leave a

0:35:26.000 --> 0:35:28.959
<v Speaker 2>rating and comment if you enjoyed this episode to help

0:35:29.000 --> 0:35:32.400
<v Speaker 2>others learn about it. A special thank you to our

0:35:32.440 --> 0:35:35.680
<v Speaker 2>partner Marie Clair and the team that made this episode possible.

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<v Speaker 2>Talk to you next week. She Pivots is hosted by

0:35:42.680 --> 0:35:47.239
<v Speaker 2>me Emily Tish Sussman, produced by Emily eda Veloshik, with

0:35:47.440 --> 0:35:51.080
<v Speaker 2>sound editing and mixing from Nina Pollock, and research and

0:35:51.120 --> 0:35:53.760
<v Speaker 2>planning from Christine Dickinson and Hannah Cousins.

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<v Speaker 1>I endorse she Pivots