1 00:00:00,160 --> 00:00:02,880 Speaker 1: One eight hundred d uy Away now offering free remote 2 00:00:02,880 --> 00:00:06,280 Speaker 1: consultations by phone or video conference for any criminal offense. 3 00:00:06,360 --> 00:00:08,960 Speaker 1: Trust Brooke, Jeffrey and Jose's friends with a free remote 4 00:00:09,000 --> 00:00:12,159 Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred d 5 00:00:12,200 --> 00:00:16,440 Speaker 1: Uyowa dot com or call eight hundred away. I don't 6 00:00:16,480 --> 00:00:20,840 Speaker 1: think it's happened to anybody in this room. Maybe, well, 7 00:00:21,520 --> 00:00:24,680 Speaker 1: maybe it's happened to one of us, but usually you 8 00:00:24,760 --> 00:00:32,320 Speaker 1: know of someone who's been banned from Uber. Oh yeah, 9 00:00:30,000 --> 00:00:34,440 Speaker 1: I am. My best friend has been blacklisted from Uber 10 00:00:34,479 --> 00:00:38,960 Speaker 1: and left. Yeah, I opened the door before I pew. 11 00:00:39,200 --> 00:00:43,800 Speaker 1: Yeah who or at least they get suspended. Sure, And 12 00:00:43,880 --> 00:00:46,320 Speaker 1: today we call a guy who had a drunken incident 13 00:00:46,440 --> 00:00:51,400 Speaker 1: in his ride share. The other told his buddy about it, 14 00:00:51,479 --> 00:00:54,000 Speaker 1: and his buddy did the right thing, and he forwarded 15 00:00:54,040 --> 00:00:57,160 Speaker 1: that information on back so that we could screw with 16 00:00:57,240 --> 00:00:59,320 Speaker 1: his friend. And that's what we did in today's phone 17 00:00:59,320 --> 00:01:10,080 Speaker 1: tap right now on the twenty Hello, Hi is this calling? Um? Yeah, 18 00:01:10,160 --> 00:01:13,199 Speaker 1: this is see who's this? My name's David squat Pump. 19 00:01:13,240 --> 00:01:18,600 Speaker 1: I'm calling from Uber. Give a second to talk. Um? Yeah, 20 00:01:18,680 --> 00:01:21,200 Speaker 1: what's this about? Well, our record show you took a 21 00:01:21,280 --> 00:01:23,880 Speaker 1: ride using our app the other night and your driver 22 00:01:24,080 --> 00:01:26,680 Speaker 1: lodged a complaint. So I just need to follow up 23 00:01:26,720 --> 00:01:30,080 Speaker 1: and talk to you about it. That's all right, yeah, 24 00:01:30,160 --> 00:01:33,680 Speaker 1: I uh yeah, Okay, So you remember the ride I'm 25 00:01:33,720 --> 00:01:37,600 Speaker 1: talking about on Saturday night around one thirty am. I do, 26 00:01:37,720 --> 00:01:41,200 Speaker 1: I'm really I'm now, I'm really embarrassed. I'm not like, Yeah, 27 00:01:41,240 --> 00:01:43,520 Speaker 1: that never happened. I just had to much to drink. 28 00:01:43,760 --> 00:01:46,760 Speaker 1: Our driver said that you were acting pretty belligerent and 29 00:01:46,920 --> 00:01:49,880 Speaker 1: we're unruly and eventually got sick in the back seat. 30 00:01:50,800 --> 00:01:53,240 Speaker 1: Oh my god, I'm somber. Yeah, I mean, that's all true. 31 00:01:53,280 --> 00:01:55,920 Speaker 1: I can't tonight that I'm I'm I apologize. I mean, 32 00:01:55,920 --> 00:01:59,520 Speaker 1: i'll I'll pay for Okay, I'm user. What do you know? Well, look, 33 00:01:59,640 --> 00:02:02,760 Speaker 1: because you've been a loyal user for many years and 34 00:02:02,880 --> 00:02:05,560 Speaker 1: this is your first serious offense, I think we can 35 00:02:05,600 --> 00:02:09,480 Speaker 1: try and work with you on a compromise. Oh thank you. Okay, okay, 36 00:02:09,480 --> 00:02:12,320 Speaker 1: So here's what I can do. For the next two months. 37 00:02:12,800 --> 00:02:15,960 Speaker 1: We'll put you on a soft suspension where you're only 38 00:02:15,960 --> 00:02:17,680 Speaker 1: going to be able to use our new service that 39 00:02:17,720 --> 00:02:21,200 Speaker 1: we're starting called uber PB. What is that? What do 40 00:02:21,200 --> 00:02:23,400 Speaker 1: you mean I've ever heard of that. It's short for 41 00:02:23,600 --> 00:02:28,880 Speaker 1: uber piggyback piggyback. So basically, we're testing a new beta 42 00:02:28,919 --> 00:02:31,960 Speaker 1: for people like you who've been suspended from our normal service, 43 00:02:32,400 --> 00:02:34,840 Speaker 1: where the drivers don't really want you in their cars anymore, 44 00:02:35,080 --> 00:02:38,240 Speaker 1: and you can earn back their trust by ordering piggyback 45 00:02:38,320 --> 00:02:42,000 Speaker 1: rides to get the places that you need to go. Well, 46 00:02:42,040 --> 00:02:45,240 Speaker 1: what do you mean think? I don't understand what's feedback? Like, 47 00:02:45,440 --> 00:02:49,519 Speaker 1: you've never had a piggyback ride before from somebody? Oh, yeah, 48 00:02:49,600 --> 00:02:51,320 Speaker 1: from somebody. But what do you mean? How do you 49 00:02:51,480 --> 00:02:53,920 Speaker 1: ride a car and you no, there is no car, 50 00:02:54,639 --> 00:02:57,919 Speaker 1: You're just riding on one of our driver's backs. Are 51 00:02:57,919 --> 00:03:00,480 Speaker 1: you serious? I can't feel I think. Well, like I said, 52 00:03:00,480 --> 00:03:02,519 Speaker 1: it's a beta test, so you're gonna have to try 53 00:03:02,560 --> 00:03:04,880 Speaker 1: this out for a few months and that'll help earn 54 00:03:04,919 --> 00:03:07,000 Speaker 1: you trust back from the company and eventually you'll be 55 00:03:07,040 --> 00:03:09,919 Speaker 1: able to get yourself back into a normal car. I'm 56 00:03:09,919 --> 00:03:11,880 Speaker 1: not going to climb on somebody who's pack to get 57 00:03:12,040 --> 00:03:15,240 Speaker 1: somewhere like five miles. That's ridiculous. Or well, you're right, actually, 58 00:03:15,280 --> 00:03:17,840 Speaker 1: because usually they'll take you up to a mile and 59 00:03:17,919 --> 00:03:21,160 Speaker 1: then you'll be transferred to another uber PB who can 60 00:03:21,200 --> 00:03:23,600 Speaker 1: take you from there like a real Are you seriously 61 00:03:23,680 --> 00:03:25,959 Speaker 1: a relate symptom? Yeah, that's a good way to look 62 00:03:25,960 --> 00:03:28,800 Speaker 1: at it. In that way, we don't have you getting sick, 63 00:03:28,919 --> 00:03:32,880 Speaker 1: ruining the upholstery and messing up the driver's cars. I 64 00:03:32,880 --> 00:03:34,720 Speaker 1: already told you I'm not I'm not doing that. I'm 65 00:03:34,720 --> 00:03:36,040 Speaker 1: not trying to be rude to it, but I mean 66 00:03:36,280 --> 00:03:38,680 Speaker 1: I'm not going to get them somebody back. Okay. Well, look, 67 00:03:38,720 --> 00:03:40,880 Speaker 1: if you don't want to use the service, there is 68 00:03:40,920 --> 00:03:43,120 Speaker 1: another way to speed up the process, and you can 69 00:03:43,200 --> 00:03:46,640 Speaker 1: volunteer to be a piggybacker for one week. Just carry 70 00:03:46,640 --> 00:03:50,200 Speaker 1: some customers around and that'll help expedite your suspension. Are 71 00:03:50,200 --> 00:03:53,360 Speaker 1: you out of your mind? Okay? Is this like an 72 00:03:53,360 --> 00:03:56,040 Speaker 1: insecurity thing? Like you don't think you're strong enough to 73 00:03:56,080 --> 00:03:59,720 Speaker 1: carry people because we can provide you with supplements to 74 00:03:59,720 --> 00:04:03,080 Speaker 1: help you. Are you insane? Yeah? I puked in a 75 00:04:03,080 --> 00:04:05,200 Speaker 1: guy's car and I already said I'm sorry. Okay, that 76 00:04:05,200 --> 00:04:07,400 Speaker 1: doesn't mean I'm going to carry people around on my back. 77 00:04:07,760 --> 00:04:10,360 Speaker 1: That's both. Look, I understand it. It's the weight thing 78 00:04:10,360 --> 00:04:13,720 Speaker 1: because we do have a weight limit. It's nothing to stop. 79 00:04:13,760 --> 00:04:15,560 Speaker 1: We're not going to give you anybody over one hundred 80 00:04:15,560 --> 00:04:18,640 Speaker 1: and seventy pounds, I don't care. Well, can I ask 81 00:04:18,680 --> 00:04:21,440 Speaker 1: you a personal question here off the record? Are you single? 82 00:04:22,320 --> 00:04:24,240 Speaker 1: What does that have to do with any drinks? Well? 83 00:04:24,360 --> 00:04:27,240 Speaker 1: As an Uber PB, there's actually a few guys who 84 00:04:27,360 --> 00:04:30,000 Speaker 1: found love taking drunk girls home from the bars on 85 00:04:30,040 --> 00:04:31,680 Speaker 1: their back. It's kind of a plus if you think 86 00:04:31,720 --> 00:04:34,840 Speaker 1: about it. I don't care drunk anything, and that's so 87 00:04:35,000 --> 00:04:37,000 Speaker 1: wrong anyways, carry drunk home and try and fall in 88 00:04:37,000 --> 00:04:38,920 Speaker 1: love with her? What are you talking about? You don't 89 00:04:38,960 --> 00:04:41,920 Speaker 1: try to fall in love. It just happens naturally. She's 90 00:04:41,920 --> 00:04:44,480 Speaker 1: just got her arms around you. You know, you guys 91 00:04:44,480 --> 00:04:48,560 Speaker 1: are talking running sweating together? Are you insane? Love happens? 92 00:04:48,880 --> 00:04:50,560 Speaker 1: What is wrong with Uber for coming up with an 93 00:04:50,560 --> 00:04:53,279 Speaker 1: idea like that? Okay, this is should not even be illegal. 94 00:04:53,520 --> 00:04:55,880 Speaker 1: This is not how I thought you'd react because I 95 00:04:55,920 --> 00:04:57,760 Speaker 1: talked to your friend Steve and he said you'd be 96 00:04:57,760 --> 00:05:00,640 Speaker 1: more than happy to volunteer to be a PEB. What 97 00:05:00,800 --> 00:05:02,919 Speaker 1: are you, Steve? What is what is my buddy? How 98 00:05:02,920 --> 00:05:04,440 Speaker 1: do you know my buddy? See? What are you talking about? Oh? 99 00:05:04,480 --> 00:05:06,080 Speaker 1: Because he's the one who set you up for this prank? 100 00:05:06,120 --> 00:05:13,400 Speaker 1: Call timeout on. Now, let's clicking. This is the prank 101 00:05:13,440 --> 00:05:16,400 Speaker 1: lousing you're not Yeah, you're catching on enough. My name's 102 00:05:16,400 --> 00:05:18,960 Speaker 1: actually jeff from the radio show Broken Jeffrey in the Morning. 103 00:05:20,240 --> 00:05:24,279 Speaker 1: I'm just joking with you. Did you really think that 104 00:05:24,400 --> 00:05:28,400 Speaker 1: uber peb was a real thing? I mean not at first, 105 00:05:28,400 --> 00:05:31,080 Speaker 1: but get so much conviction. I'm I'm gonna around the 106 00:05:31,080 --> 00:05:33,159 Speaker 1: city of seeing people like digg back you all the sudden. 107 00:05:33,520 --> 00:05:35,360 Speaker 1: I mean, you gotta gotta admit it is a good 108 00:05:35,360 --> 00:05:39,080 Speaker 1: idea though, right, No, that's a horrible idea. Okay, will 109 00:05:39,120 --> 00:05:41,480 Speaker 1: at least give me a piggyback ride? Wait you wait 110 00:05:41,520 --> 00:05:43,560 Speaker 1: one hundred and seventy times or less. I guess you'll 111 00:05:43,560 --> 00:05:48,839 Speaker 1: find out. Oh man, wake up every morning with phone 112 00:05:48,839 --> 00:05:52,279 Speaker 1: taps weekday mornings on the twenties Broke and Jeffrey in 113 00:05:52,320 --> 00:05:52,800 Speaker 1: the Morning.