1 00:00:01,280 --> 00:00:04,840 Speaker 1: Today's Daily Highlight from Elvis Duran in the Morning show. 2 00:00:05,680 --> 00:00:09,880 Speaker 2: You know what we were talking earlier about going on 3 00:00:09,960 --> 00:00:14,720 Speaker 2: to like say Yelp or wherever to grade a restaurant 4 00:00:14,800 --> 00:00:16,560 Speaker 2: or something. You know how it is a lot of 5 00:00:16,560 --> 00:00:18,680 Speaker 2: restaurants get pissed off, and I don't blame them. People 6 00:00:18,720 --> 00:00:21,920 Speaker 2: only go to Yelp or Google reviews whatever just to complain. 7 00:00:22,680 --> 00:00:24,960 Speaker 2: You rarely see someone go on and giving five stars, 8 00:00:25,000 --> 00:00:28,640 Speaker 2: going yes, fantastic. You know they're not doing that Dale 9 00:00:28,680 --> 00:00:30,960 Speaker 2: Carnegie thing where you kept someone doing something right. And 10 00:00:31,040 --> 00:00:35,040 Speaker 2: you should when you can. I mean, if with for 11 00:00:35,200 --> 00:00:38,000 Speaker 2: every one star or two star you give any business, 12 00:00:38,040 --> 00:00:40,239 Speaker 2: you should be you should be willing to give a 13 00:00:40,280 --> 00:00:42,080 Speaker 2: five star for the ones that make you happy. Is 14 00:00:42,080 --> 00:00:43,120 Speaker 2: that a good deal? 15 00:00:44,960 --> 00:00:48,239 Speaker 3: And you people just don't have that same thing inside 16 00:00:48,240 --> 00:00:50,600 Speaker 3: them when they're happy to go spread it as much 17 00:00:50,720 --> 00:00:52,479 Speaker 3: as when you're angry about something and you're like, oh 18 00:00:52,760 --> 00:00:54,080 Speaker 3: this is happening, I'm gonna be mad. 19 00:00:54,560 --> 00:00:56,160 Speaker 2: But you know, every once while you'll go to a restaurant, 20 00:00:56,160 --> 00:00:58,680 Speaker 2: you will experience something and they'll ask you, hey, would 21 00:00:58,720 --> 00:01:00,960 Speaker 2: you mind would you mind going on and just like 22 00:01:01,080 --> 00:01:02,960 Speaker 2: giving us a good review if you liked what you had, 23 00:01:03,440 --> 00:01:05,400 Speaker 2: and so I don't mind them asking for that, because 24 00:01:05,400 --> 00:01:06,760 Speaker 2: it's kind of the way of the world, is it not. 25 00:01:07,400 --> 00:01:08,240 Speaker 2: I love it. 26 00:01:08,280 --> 00:01:11,560 Speaker 4: We did this at northstumb rac or one of those places. 27 00:01:11,600 --> 00:01:14,520 Speaker 4: The guy who runs the dressing room, he's always looking 28 00:01:14,560 --> 00:01:16,280 Speaker 4: for you to like give him a good review because 29 00:01:16,280 --> 00:01:18,360 Speaker 4: then I think they get like little perks here and there. 30 00:01:18,680 --> 00:01:21,160 Speaker 4: So he's the nicest guy. So every time I see him, 31 00:01:21,160 --> 00:01:22,240 Speaker 4: I'm like, I'm gonna go give. 32 00:01:22,120 --> 00:01:22,720 Speaker 1: You a review. 33 00:01:23,080 --> 00:01:26,240 Speaker 4: He gets so excited because then when you come back, 34 00:01:26,280 --> 00:01:29,240 Speaker 4: he's like, guess what I did it. I got enough 35 00:01:29,280 --> 00:01:31,479 Speaker 4: good reviews and I did really well. He gets so excited. 36 00:01:31,480 --> 00:01:33,440 Speaker 4: It's the best thing ever to make someone feel good 37 00:01:33,480 --> 00:01:33,720 Speaker 4: like that. 38 00:01:33,760 --> 00:01:34,240 Speaker 3: I love it. 39 00:01:34,280 --> 00:01:35,960 Speaker 2: Well, I know, but if he had been awful at 40 00:01:35,959 --> 00:01:39,280 Speaker 2: his job, you wouldn't have done it exactly. So he 41 00:01:39,319 --> 00:01:42,840 Speaker 2: deserved it. He deserved it. But what about Look, you know, 42 00:01:42,880 --> 00:01:44,960 Speaker 2: we all get reviewed in one way or another doing 43 00:01:45,000 --> 00:01:48,200 Speaker 2: different things in business and whatever. You get all these 44 00:01:48,200 --> 00:01:50,320 Speaker 2: five or four star reviews who love it, love it, 45 00:01:50,320 --> 00:01:51,840 Speaker 2: love it, love it, and then you get that one 46 00:01:52,520 --> 00:01:52,960 Speaker 2: one star. 47 00:01:53,040 --> 00:01:57,200 Speaker 3: You're like, oh yes, and we obsessed about that one star. 48 00:01:57,720 --> 00:01:59,919 Speaker 2: It's yeah, just one one star review. 49 00:02:00,160 --> 00:02:02,280 Speaker 3: Yeah, I'm still guilty of it. 50 00:02:02,320 --> 00:02:03,280 Speaker 2: Are you really talking about it? 51 00:02:03,360 --> 00:02:03,480 Speaker 1: Oh? 52 00:02:03,520 --> 00:02:05,800 Speaker 3: Yeah, no, I mean so if I post something on 53 00:02:05,840 --> 00:02:11,080 Speaker 3: let's say Instagram and there are five hundred very nice, supportive, 54 00:02:11,200 --> 00:02:13,800 Speaker 3: loving comments, I'm like, oh, thank you, I'll give it 55 00:02:13,840 --> 00:02:17,040 Speaker 3: a little heart, right, thanks. If there's one comment of 56 00:02:17,080 --> 00:02:20,040 Speaker 3: somebody saying something really crappy, that one will stick with me. 57 00:02:20,080 --> 00:02:22,720 Speaker 3: And I don't know why, because it's so stupid. There 58 00:02:22,720 --> 00:02:25,120 Speaker 3: are so many more that outweigh it. Why am I 59 00:02:25,120 --> 00:02:27,720 Speaker 3: focused on this one little turd who obviously wants you 60 00:02:27,800 --> 00:02:29,799 Speaker 3: to be bothered by it? Which is also why I've 61 00:02:29,840 --> 00:02:33,240 Speaker 3: turned my page into a dictatorship not a democracy exactly. 62 00:02:33,320 --> 00:02:37,520 Speaker 2: And I ever since you introduced that concept to us, 63 00:02:37,560 --> 00:02:38,840 Speaker 2: I have been following along as well. 64 00:02:38,919 --> 00:02:39,200 Speaker 1: Yeah. 65 00:02:39,240 --> 00:02:43,240 Speaker 2: But here's the thing that one star person, You're probably 66 00:02:43,360 --> 00:02:46,560 Speaker 2: never ever going to win them over ever, right, so 67 00:02:47,200 --> 00:02:50,880 Speaker 2: you must just flick them like a flea off your hand. Yes. 68 00:02:51,080 --> 00:02:52,800 Speaker 4: I always trying to think of it like this, like 69 00:02:53,080 --> 00:02:56,560 Speaker 4: something's really wrong in their world, and instead of trying 70 00:02:56,560 --> 00:02:58,840 Speaker 4: to get angry at them, I try to kind of 71 00:02:58,840 --> 00:03:01,760 Speaker 4: feel bad for them the way, because nobody would treat 72 00:03:01,800 --> 00:03:04,520 Speaker 4: another person that way or say something like that unless 73 00:03:04,600 --> 00:03:08,079 Speaker 4: there was something inside them. I think that wasn't right. 74 00:03:08,120 --> 00:03:10,200 Speaker 4: There's something they're going Yeah. 75 00:03:09,800 --> 00:03:13,520 Speaker 2: But Danielle, it's not always them having issues. It's also 76 00:03:13,520 --> 00:03:17,440 Speaker 2: they just don't like you. They don't like they don't 77 00:03:17,480 --> 00:03:19,200 Speaker 2: like this, they don't like the product that you're giving. 78 00:03:19,240 --> 00:03:20,520 Speaker 2: They don't like it. It's not for them. 79 00:03:20,760 --> 00:03:23,880 Speaker 4: I still don't think people will say something that mean 80 00:03:23,960 --> 00:03:27,920 Speaker 4: if there wasn't something wrong or going on or something something. 81 00:03:28,200 --> 00:03:29,919 Speaker 2: There's a challenge of some kind. 82 00:03:30,080 --> 00:03:33,600 Speaker 3: Turdy they have like turd DNA, and they are very 83 00:03:33,800 --> 00:03:35,960 Speaker 3: very apt to go and say something when they're behind 84 00:03:36,000 --> 00:03:38,640 Speaker 3: a keyboard that they wouldn't say your face, and specifically 85 00:03:38,640 --> 00:03:40,680 Speaker 3: with us in this business. It could just be that 86 00:03:40,760 --> 00:03:42,560 Speaker 3: someone just doesn't like you and that's it. They might 87 00:03:42,600 --> 00:03:45,400 Speaker 3: be totally fun exactly, but they don't like you. 88 00:03:45,400 --> 00:03:47,640 Speaker 2: You guys, you're missing something. You guys are missing something. 89 00:03:48,280 --> 00:03:52,280 Speaker 2: You're missing something. That's the whole point of having reviews. Look, 90 00:03:52,320 --> 00:03:54,480 Speaker 2: if you can give me a one star review, but 91 00:03:54,560 --> 00:03:57,280 Speaker 2: be nice about it, that's totally different than being just 92 00:03:57,320 --> 00:03:59,840 Speaker 2: a big jackass about it. Right constructively, if they came 93 00:04:00,360 --> 00:04:03,040 Speaker 2: if they came on and said, hey, your show, you know, 94 00:04:03,080 --> 00:04:05,880 Speaker 2: I don't like you know the raunchy talk. It sounds 95 00:04:05,880 --> 00:04:07,640 Speaker 2: like you guys are having fun. It's just not for me. 96 00:04:07,880 --> 00:04:10,960 Speaker 2: And they give us one star. Okay, But if they 97 00:04:10,960 --> 00:04:13,880 Speaker 2: come on to start like doing what Danielle is saying, 98 00:04:13,960 --> 00:04:15,920 Speaker 2: like being a jerk about it and make trying to 99 00:04:15,920 --> 00:04:17,760 Speaker 2: insult you, that's a whole other thing. 100 00:04:17,960 --> 00:04:18,480 Speaker 1: Don't do that. 101 00:04:18,600 --> 00:04:21,200 Speaker 2: Just be nice, right, be nice and give us one. 102 00:04:21,040 --> 00:04:23,960 Speaker 3: Star, give us a five, give us a five. 103 00:04:24,400 --> 00:04:28,520 Speaker 2: Totally fine, totally fine. Hey, another question, Do any of 104 00:04:28,600 --> 00:04:30,080 Speaker 2: you have a cake in the house right now? 105 00:04:31,000 --> 00:04:32,320 Speaker 3: I wish it wouldn't last long? 106 00:04:32,920 --> 00:04:33,240 Speaker 4: No? 107 00:04:33,240 --> 00:04:35,520 Speaker 2: No, really no, I don't. Why why do most of 108 00:04:35,600 --> 00:04:38,360 Speaker 2: us only have a cake in order to like celebrate something. 109 00:04:38,640 --> 00:04:40,159 Speaker 2: There's never like a cake in the house. 110 00:04:40,640 --> 00:04:45,839 Speaker 3: There really is, because I think because it's so decadent 111 00:04:45,960 --> 00:04:48,680 Speaker 3: and luxurious and just not something I mean, And they 112 00:04:48,720 --> 00:04:51,440 Speaker 3: never really come in like an individual like a cupcake, 113 00:04:51,520 --> 00:04:52,320 Speaker 3: shore the. 114 00:04:52,440 --> 00:04:55,520 Speaker 5: Whole cake for nothing but cakes. Now they have little 115 00:04:55,560 --> 00:04:59,640 Speaker 5: like individual buttlets buns or bunlets or even they have 116 00:04:59,680 --> 00:05:04,040 Speaker 5: small bis. Now oh my god, wait, it's called nothing 117 00:05:04,040 --> 00:05:05,400 Speaker 5: but bunch? Is this a store? 118 00:05:05,600 --> 00:05:09,040 Speaker 2: Nothing nothing cakes? Nothing bunt cakes? 119 00:05:10,120 --> 00:05:12,840 Speaker 4: The cream cheese frosting is the Oh my gosh, it's 120 00:05:12,920 --> 00:05:15,000 Speaker 4: ridiculous thing I've ever tasted in my life. 121 00:05:15,200 --> 00:05:18,479 Speaker 2: Wait, hold on nothing, bunt food. Hold on nothing, bunt cakes. 122 00:05:18,520 --> 00:05:22,720 Speaker 2: I gotta find cakes. And they come in three sizes. 123 00:05:22,760 --> 00:05:23,520 Speaker 2: There's a big size. 124 00:05:23,560 --> 00:05:25,039 Speaker 5: You can get a double decker if you would like 125 00:05:25,080 --> 00:05:27,159 Speaker 5: for a big god, that's a lot of You can 126 00:05:27,200 --> 00:05:30,120 Speaker 5: get a buntlet, which is a single person, or you 127 00:05:30,120 --> 00:05:32,320 Speaker 5: can get a buntini, which is a really small cake. 128 00:05:32,360 --> 00:05:35,240 Speaker 4: They have options which are so delicious you are. 129 00:05:35,400 --> 00:05:38,240 Speaker 2: By the way, guys, guys, keep in mind, no one's 130 00:05:38,240 --> 00:05:40,000 Speaker 2: paying for this. We're saying it because obviously they love 131 00:05:40,120 --> 00:05:43,040 Speaker 2: nothing bunt cakes. All right, but why do we need 132 00:05:43,080 --> 00:05:45,440 Speaker 2: a special occasion to buy a cake? That's my point. 133 00:05:45,920 --> 00:05:49,599 Speaker 2: I mean, once you realize make is celebratory food, it is. 134 00:05:50,800 --> 00:05:51,280 Speaker 2: I don't know. 135 00:05:51,760 --> 00:05:54,720 Speaker 3: My thing is I live by myself. If I brought 136 00:05:54,720 --> 00:05:58,120 Speaker 3: a cake home that is just gluttonous, I'll eat me. 137 00:05:58,720 --> 00:06:03,839 Speaker 2: Yeah. Maybe the Buntini's as what you Hey, Nate, what 138 00:06:03,920 --> 00:06:07,719 Speaker 2: you got? Hang on? What second? Oh? Okay, well hang on, 139 00:06:07,800 --> 00:06:09,800 Speaker 2: it's just a live show with time ticking. Wait, do 140 00:06:09,880 --> 00:06:12,440 Speaker 2: you have a cake in your house? I don't, but 141 00:06:12,480 --> 00:06:14,600 Speaker 2: I'm feeling I wish I had a cake in my house. 142 00:06:14,720 --> 00:06:16,920 Speaker 2: But you know what, if you're alone in the house 143 00:06:16,920 --> 00:06:18,600 Speaker 2: a lot, maybe having a cake in the house is 144 00:06:18,680 --> 00:06:20,520 Speaker 2: very dangerous because the cake will leave the house in 145 00:06:20,520 --> 00:06:21,800 Speaker 2: the form of eating it. 146 00:06:21,960 --> 00:06:23,640 Speaker 3: And there's nothing worse than trying to get a piece 147 00:06:23,640 --> 00:06:25,000 Speaker 3: of cake in the middle of the night that has 148 00:06:25,000 --> 00:06:27,320 Speaker 3: one of those like plastic covers, and it is the 149 00:06:27,480 --> 00:06:30,440 Speaker 3: loudest thing that has ever existed in the middle of 150 00:06:30,440 --> 00:06:31,279 Speaker 3: the night while you're trying. 151 00:06:31,120 --> 00:06:33,159 Speaker 2: To get it, the whole world. Here's you digging into 152 00:06:33,200 --> 00:06:35,920 Speaker 2: the cake. Now, Nate, what do you have? I can't 153 00:06:35,920 --> 00:06:36,800 Speaker 2: hear Nate, can you turn this? 154 00:06:36,880 --> 00:06:37,000 Speaker 1: Mike? 155 00:06:37,120 --> 00:06:38,640 Speaker 2: Oh my god, I need to be in control. Left 156 00:06:38,680 --> 00:06:42,120 Speaker 2: a review for her mailman. Oh you did. Let's go 157 00:06:42,160 --> 00:06:47,600 Speaker 2: talk to Sarah. Let's see how that worked. Hello Sarah, Hi, 158 00:06:47,760 --> 00:06:51,440 Speaker 2: how are you? I'm great? So? Where okay? Where did 159 00:06:51,480 --> 00:06:51,919 Speaker 2: you leave? 160 00:06:52,040 --> 00:06:52,240 Speaker 1: Where? 161 00:06:52,560 --> 00:06:56,279 Speaker 2: Where does one leave a review for their delivery person, 162 00:06:56,920 --> 00:06:57,480 Speaker 2: their carrier? 163 00:06:57,880 --> 00:07:01,440 Speaker 1: So my mailman, his name is Brian. He's awesome. He 164 00:07:01,600 --> 00:07:04,160 Speaker 1: literally comes to my house at like almost every day 165 00:07:04,200 --> 00:07:08,039 Speaker 1: to pick up packages for my small business. And for 166 00:07:08,160 --> 00:07:10,880 Speaker 1: Christmas time I left to give him a, you know, 167 00:07:10,920 --> 00:07:13,920 Speaker 1: a gift card, and he refused to take it from me. 168 00:07:14,000 --> 00:07:16,880 Speaker 1: He's like, you have a small family. He sees my 169 00:07:17,000 --> 00:07:20,240 Speaker 1: kids in the window. He's like, I can't accept it 170 00:07:20,280 --> 00:07:24,040 Speaker 1: from you, like please just happy holidays. So I was 171 00:07:24,120 --> 00:07:27,320 Speaker 1: so like shocked by in a maze by his how 172 00:07:27,320 --> 00:07:30,200 Speaker 1: he was talking to me. I went right onto the UPS, 173 00:07:30,280 --> 00:07:35,560 Speaker 1: the USPS website, and I did like a contact ust thing, 174 00:07:36,200 --> 00:07:38,760 Speaker 1: and I first off, it only allows you to do 175 00:07:38,800 --> 00:07:42,120 Speaker 1: a negative thing. But I finally got it through and 176 00:07:42,160 --> 00:07:44,320 Speaker 1: they sent a message saying thank you so much for 177 00:07:44,400 --> 00:07:47,120 Speaker 1: my mailman, and it actually did get back to him, 178 00:07:47,640 --> 00:07:51,080 Speaker 1: well away to my door one day to say thank you, Sarah. 179 00:07:51,160 --> 00:07:53,320 Speaker 2: Wait, hold on, they only give you an option to 180 00:07:53,440 --> 00:07:56,960 Speaker 2: complain on the USPS website. 181 00:07:57,480 --> 00:08:01,320 Speaker 1: There was no way to send a mess saying how 182 00:08:01,320 --> 00:08:02,920 Speaker 1: thankful you are for your mail man. 183 00:08:03,760 --> 00:08:08,920 Speaker 2: I don't think it's not good. Yeah, but I. 184 00:08:08,960 --> 00:08:11,880 Speaker 1: Could get back to him. And the postmaster messaged me 185 00:08:11,920 --> 00:08:13,360 Speaker 1: and they said, thank you so much. We're going to 186 00:08:13,400 --> 00:08:15,840 Speaker 1: make sure we get that message to him. I don't 187 00:08:15,840 --> 00:08:18,600 Speaker 1: know if you got anything out of it, but he did. 188 00:08:19,280 --> 00:08:21,680 Speaker 1: H he did get it because he did knock on 189 00:08:21,720 --> 00:08:22,760 Speaker 1: my door to say thank you. 190 00:08:23,440 --> 00:08:23,880 Speaker 4: That's good. 191 00:08:23,920 --> 00:08:27,160 Speaker 2: Okay, well that's good. Well look yeah, that's weird. I mean, 192 00:08:27,200 --> 00:08:29,280 Speaker 2: they should give you an option to say yes, great 193 00:08:29,400 --> 00:08:33,320 Speaker 2: carrier here love Brian. All right. Well, look, so I 194 00:08:33,320 --> 00:08:36,120 Speaker 2: guess in this day and age, you should be able 195 00:08:36,160 --> 00:08:39,240 Speaker 2: to leave a review about anything anywhere. You know, let's 196 00:08:39,760 --> 00:08:42,720 Speaker 2: Google has a lot of review space, and of course 197 00:08:42,840 --> 00:08:45,720 Speaker 2: Yelp as well. And then you see that, you know, Sarah, 198 00:08:45,800 --> 00:08:48,240 Speaker 2: Sometimes you see Yelp reviews for a restaurant, you kind 199 00:08:48,240 --> 00:08:50,760 Speaker 2: of wonder if they're padded? Are they real? You know, 200 00:08:51,679 --> 00:08:53,160 Speaker 2: I don't know, we'll see. 201 00:08:53,720 --> 00:08:56,120 Speaker 1: I mean, I have a small business, so word of mouth. 202 00:08:56,200 --> 00:08:58,600 Speaker 1: So when people say good things about me, like I'm 203 00:08:58,679 --> 00:09:01,520 Speaker 1: super thankful, so like I felt like it was the only, 204 00:09:01,840 --> 00:09:04,240 Speaker 1: like the best way to do it, especially when he's 205 00:09:04,240 --> 00:09:05,760 Speaker 1: the one picking up packages from me. 206 00:09:06,360 --> 00:09:07,920 Speaker 2: There you go, Sarah, thank you very much. You have 207 00:09:07,920 --> 00:09:09,240 Speaker 2: a great weekend. What's up, Gandhi? 208 00:09:09,600 --> 00:09:11,760 Speaker 3: So reviewing everything. I don't know if you guys watched 209 00:09:11,800 --> 00:09:14,800 Speaker 3: Black Mirror, but there's an episode called nose Dive where 210 00:09:14,840 --> 00:09:17,200 Speaker 3: you can basically review people as. 211 00:09:17,080 --> 00:09:18,080 Speaker 2: Soon as you meet them. 212 00:09:18,120 --> 00:09:20,840 Speaker 3: So somebody bumps into you on the street, two stars, 213 00:09:20,880 --> 00:09:23,080 Speaker 3: I hate you, uh huh, And that becomes your social 214 00:09:23,120 --> 00:09:25,200 Speaker 3: currency of what your life is going to be like 215 00:09:25,280 --> 00:09:27,960 Speaker 3: based on how everybody else reviews you and that thought 216 00:09:28,040 --> 00:09:29,800 Speaker 3: is terrifying, and I feel like we're very close to it. 217 00:09:29,840 --> 00:09:32,760 Speaker 2: Oh yeah, I hope we're not that close to it. 218 00:09:32,920 --> 00:09:35,000 Speaker 2: I would have star, because you know, when you have 219 00:09:35,000 --> 00:09:39,680 Speaker 2: a bunch of weirdose weirdo misfits out there rating people 220 00:09:39,840 --> 00:09:43,240 Speaker 2: for all the wrong reasons, and that's that's controlling you 221 00:09:43,280 --> 00:09:46,520 Speaker 2: and your destiny. No, thank you. I think we're all 222 00:09:46,559 --> 00:09:49,160 Speaker 2: smart enough to see through review through reviews, aren't you? 223 00:09:49,320 --> 00:09:51,080 Speaker 2: I mean, do you when you go to Amazon, do 224 00:09:51,080 --> 00:09:53,600 Speaker 2: you automatically always go to the top reviewed thing and 225 00:09:53,640 --> 00:09:55,120 Speaker 2: say this is the one I'm ordering it and just 226 00:09:55,160 --> 00:09:55,440 Speaker 2: move on. 227 00:09:55,960 --> 00:09:57,880 Speaker 3: I actually do that a lot. I do look at 228 00:09:57,880 --> 00:09:59,960 Speaker 3: the reviews of and I look at when people post 229 00:10:00,040 --> 00:10:02,280 Speaker 3: pictures of what something actually looked like on their body. 230 00:10:02,320 --> 00:10:04,800 Speaker 2: I like to look at that too. I don't really 231 00:10:04,800 --> 00:10:05,480 Speaker 2: trust it, though. 232 00:10:05,559 --> 00:10:08,000 Speaker 4: I sometimes I sometimes I really think that it's not 233 00:10:08,240 --> 00:10:11,160 Speaker 4: They're not real. Like I'm like, is this a friend 234 00:10:11,200 --> 00:10:12,600 Speaker 4: of theirs putting up this review? 235 00:10:12,760 --> 00:10:15,559 Speaker 2: Is this like it's research? You know, you can't take 236 00:10:15,600 --> 00:10:17,520 Speaker 2: it all literally. You have to take it, well, this 237 00:10:17,640 --> 00:10:20,880 Speaker 2: is one review, It's not all reviews. So I don't