WEBVTT - T-Mobile fights robocalls with free new features 0:00:07.200 --> 0:00:11.200 High tech, pat insurance and epic Twitter hack, t mobile tackles, 0:00:11.280 --> 0:00:14.080 robocalls plus your tech questions answered? 0:00:14.480 --> 0:00:15.159 What's going on? 0:00:15.200 --> 0:00:17.599 I'm Rich Damiro and this is Rich on Tech, the 0:00:17.640 --> 0:00:20.079 podcast where I talk about the tech stuff I think 0:00:20.280 --> 0:00:22.720 you should know about. It's also the place where I 0:00:22.720 --> 0:00:25.880 answer the questions you send me. My name is Rich Damiro, 0:00:26.000 --> 0:00:29.240 tech reporter at KTLA Channel five in Los Angeles. Still 0:00:29.240 --> 0:00:33.800 safely at home for month number four? Now did anyone 0:00:33.800 --> 0:00:36.000 ever think this would go on this long? I don't 0:00:36.040 --> 0:00:38.159 know why I didn't think it would. So when I 0:00:38.200 --> 0:00:41.120 first came up to my boss back in March and said, Hey, 0:00:41.200 --> 0:00:43.440 are we doing this whole work from home kind of thing? 0:00:44.560 --> 0:00:45.159 I didn't know. 0:00:45.120 --> 0:00:49.000 What to expect him to say, And sure enough he said, yeah, 0:00:49.040 --> 0:00:50.919 I think you should. And it was kind of a 0:00:50.920 --> 0:00:53.519 big departure from what I was used to. And now 0:00:53.520 --> 0:00:56.320 that I've been doing it four months, it's really wild 0:00:56.360 --> 0:00:58.640 to think how long did I think this was going 0:00:58.680 --> 0:01:01.120 to go on for? Did I think a global pandemic 0:01:01.320 --> 0:01:04.480 was going to be solved in two weeks? Now wondering 0:01:04.600 --> 0:01:07.800 when it's ever going to be solved. So I've been 0:01:07.840 --> 0:01:10.120 safely at home I've been learning a lot about myself, 0:01:10.160 --> 0:01:13.000 a lot about my family, a lot about friends who 0:01:13.000 --> 0:01:17.640 I never see anymore. But the biggest thing I think 0:01:17.680 --> 0:01:21.320 that I'm taking away from this is just how fragile 0:01:21.440 --> 0:01:24.360 everything in life is that we take for granted. Whether 0:01:24.400 --> 0:01:27.360 it's going out for dinner, whether it's going on a 0:01:27.440 --> 0:01:31.520 road trip, whether it's traveling somewhere, seeing my family. My 0:01:31.520 --> 0:01:34.520 family lives out in New Jersey, and just all those 0:01:34.520 --> 0:01:36.960 things are jobs, they've all been impacted. 0:01:37.120 --> 0:01:39.080 School, all these little things that. 0:01:39.040 --> 0:01:42.480 You just make up the fabric of everyday life have 0:01:42.560 --> 0:01:46.839 been impacted by this pandemic. Going to the dentist, going 0:01:46.880 --> 0:01:49.800 to the grocery store, going out in your car. I was, 0:01:49.960 --> 0:01:53.160 you know, I usually drive for stories to different places 0:01:53.200 --> 0:01:57.360 around Los Angeles, and I have not done that very often. 0:01:57.400 --> 0:01:59.720 We go to some stories, but every time I do, 0:02:00.640 --> 0:02:02.680 when I get in my car, it's just this feeling 0:02:02.720 --> 0:02:05.480 of like this is weird. I'm not used to being 0:02:05.520 --> 0:02:08.880 in my car. I've had my car sit for four 0:02:08.960 --> 0:02:11.880 or five days at a time now on the street 0:02:12.240 --> 0:02:14.720 without even a thought. Whereas it used to be every 0:02:14.760 --> 0:02:16.239 day you get in your car, you go to work, 0:02:16.240 --> 0:02:18.160 you drive, you commute, you come home, you go to 0:02:18.200 --> 0:02:20.519 the gym, all these things that we no longer do. 0:02:20.919 --> 0:02:23.200 I've been working out in the house. I mean, everything 0:02:23.240 --> 0:02:27.440 happens in our home right now. It's just weird. Anyway, 0:02:27.480 --> 0:02:29.680 I'm doing okay. I hope you're doing okay. I know 0:02:29.760 --> 0:02:31.480 that we're all getting used to this. I don't want 0:02:31.480 --> 0:02:33.640 to get used to it for too long. But with 0:02:33.760 --> 0:02:36.080 the school year coming up, the reality is that it 0:02:36.200 --> 0:02:39.000 sounds like the kids are going to be at home 0:02:39.520 --> 0:02:42.120 once again, which is going to create a lot of 0:02:42.160 --> 0:02:47.120 technical challenges for parents and especially working parents, especially to 0:02:47.320 --> 0:02:48.160 working parents. 0:02:48.560 --> 0:02:49.640 But we're gonna get through. 0:02:49.440 --> 0:02:51.200 This, and we're gonna figure it out, and I have 0:02:51.280 --> 0:02:53.919 no doubt life will be back to normal at some point, 0:02:54.840 --> 0:02:57.320 but at this point, it doesn't seem like that's ever 0:02:57.360 --> 0:03:00.840 going to be possible again. But it's you just have 0:03:00.880 --> 0:03:02.639 to take it every day. You got to take the good, 0:03:02.680 --> 0:03:05.240 you gotta take the bad. And I'm trying to keep 0:03:05.240 --> 0:03:08.200 a positive attitude throughout this whole thing. Some days, as 0:03:08.280 --> 0:03:12.000 I'm sure happens with you, are better than others, and 0:03:12.160 --> 0:03:14.960 on those days, you feel a little bit kind of 0:03:15.040 --> 0:03:18.520 out of sorts, just kind of thinking about everything that's happening, 0:03:18.720 --> 0:03:20.440 and then other days it's not so bad. 0:03:20.720 --> 0:03:21.959 When you're sitting there having. 0:03:21.720 --> 0:03:25.240 Dinner with your family or playing with your kids, it 0:03:25.280 --> 0:03:27.440 doesn't seem that bad. But then when I go to 0:03:27.440 --> 0:03:29.640 make a haircut appointment, all of a sudden, the reality 0:03:29.639 --> 0:03:32.040 sets in again that oh, salons are closed again. 0:03:32.120 --> 0:03:34.200 So we'll take the good, will take the bad. 0:03:34.240 --> 0:03:36.720 I hope you're doing okay, and I hope that this 0:03:36.760 --> 0:03:40.160 podcast is a tiny escape where again I like to 0:03:40.200 --> 0:03:42.080 talk about the stuff that happens in the tech world 0:03:42.080 --> 0:03:44.960 that I think consumers should know. This is not a 0:03:45.040 --> 0:03:49.240 nerds podcast, This is not a insider podcast. This is 0:03:49.280 --> 0:03:53.160 a podcast for people that just have a smartphone, are 0:03:53.400 --> 0:03:56.000 trying to figure out Zoom, trying to figure out the iPad. 0:03:56.160 --> 0:03:58.680 That's what this is all about. Let's get started with 0:03:58.720 --> 0:04:01.480 the first story of the and this comes from T Mobile. 0:04:02.000 --> 0:04:07.640 I watched their big T Mobile uncarrier move yesterday and 0:04:07.760 --> 0:04:10.680 I'm always curious what T Mobile is gonna do. This 0:04:10.840 --> 0:04:12.520 was the carrier that was kind of like the little 0:04:12.600 --> 0:04:15.440 engine that could for many years because they were the 0:04:15.440 --> 0:04:15.960 little guy. 0:04:16.080 --> 0:04:18.480 You had Verizon at. 0:04:18.320 --> 0:04:22.359 And T Sprint and then T Mobile, and T Mobile 0:04:22.440 --> 0:04:24.680 was always trying to challenge the status quo. 0:04:25.240 --> 0:04:26.880 Now that they own Sprint. 0:04:27.279 --> 0:04:33.800 I hope that that progress continues. I'm not so sure 0:04:33.839 --> 0:04:36.040 it's going to continue in as big of a way 0:04:36.120 --> 0:04:39.280 as it did previously when they were sort of the underdog. 0:04:39.360 --> 0:04:41.320 And now that they're just one of the big carriers 0:04:41.360 --> 0:04:43.560 like the other two big ones, will they do as 0:04:43.640 --> 0:04:45.880 many things that are in the interest of the consumer? 0:04:45.920 --> 0:04:47.880 I hope so. 0:04:47.880 --> 0:04:50.760 So the latest uncarrier move is something called scam shield 0:04:50.800 --> 0:04:53.760 and I do think this is cool, but you know, 0:04:53.960 --> 0:04:55.719 you see what you think of it. So number one, 0:04:55.839 --> 0:04:59.000 T Mobile is going to do free scam id and blocking. 0:05:00.080 --> 0:05:02.280 So if you get a suspicious call, and robo calls 0:05:02.320 --> 0:05:05.120 are a huge problem. I get them all the time. 0:05:05.360 --> 0:05:07.520 I'm sure you get them all the time, and it 0:05:07.560 --> 0:05:09.320 seems like we have the technology to get rid of 0:05:09.400 --> 0:05:12.640 these things, but why are we not. So T Mobile 0:05:13.080 --> 0:05:16.160 is doing something called free scam id and blocking, So 0:05:16.240 --> 0:05:19.960 suspicious calls are going to be flagged and it'll say 0:05:19.960 --> 0:05:22.280 that right on your phone as someone calls, hey, this 0:05:22.360 --> 0:05:25.640 is suspicious, this is potential spam. We're already seeing that 0:05:25.720 --> 0:05:28.479 from the major carriers, but T Mobiles taking it a 0:05:28.480 --> 0:05:31.120 step further by letting you block those calls so you 0:05:31.160 --> 0:05:33.400 never see them again again, something that I believe you 0:05:33.440 --> 0:05:35.520 can turn on with other carriers. I've been too lazy 0:05:35.560 --> 0:05:38.479 to do it, but maybe it's out there now. The 0:05:38.480 --> 0:05:42.160 feature I think that's really cool is free caller ID. 0:05:42.520 --> 0:05:45.839 So T Mobile is giving free enhanced caller ID to 0:05:45.960 --> 0:05:48.400 all of their customers on the higher end plans, which 0:05:48.440 --> 0:05:52.320 is basically they're unlimited plans, so you know what the 0:05:52.400 --> 0:05:56.200 number is that's calling, which, uh, I mean, why didn't 0:05:56.839 --> 0:05:58.720 hear that's what I meant to do? Why don't we 0:05:58.800 --> 0:06:02.640 have this before? I mean has been around on landlines forever. 0:06:03.080 --> 0:06:04.520 Remember when you have to sign up for it and 0:06:04.560 --> 0:06:06.839 pay for it if you still have a landline, maybe 0:06:06.839 --> 0:06:10.640 it's included now, but caller ID just seems like a given. 0:06:10.800 --> 0:06:12.960 Why do we have to pay for this? And with 0:06:13.000 --> 0:06:14.600 other carriers you do have to pay for it. T 0:06:14.800 --> 0:06:18.119 Mobile says that other carriers charge up to eight bucks 0:06:18.120 --> 0:06:19.760 a month. There's a whole bunch of apps you can 0:06:19.800 --> 0:06:21.880 download to get caller ID. But now if you're a 0:06:21.880 --> 0:06:25.960 T Mobile customer, it's included in these plans and that's fantastic. 0:06:26.000 --> 0:06:29.080 So that's going to help a lot, especially with business numbers, 0:06:29.080 --> 0:06:31.280 you know, if it's a verified business. The other thing 0:06:31.320 --> 0:06:34.719 they're doing is called a T Mobile proxy. This is 0:06:34.800 --> 0:06:37.840 a secondary phone number, and this is a virtual phone 0:06:37.880 --> 0:06:40.600 number that they're giving to you on your account. And 0:06:40.640 --> 0:06:42.640 this is a phone number that you can freely give 0:06:42.640 --> 0:06:46.159 out anywhere without worrying about it. Because guess what, you 0:06:46.200 --> 0:06:48.599 can turn off the ability for this phone number to ring. 0:06:49.200 --> 0:06:50.120 It will still ring. 0:06:50.240 --> 0:06:52.360 It will You'll still get your voicemails from it, you'll 0:06:52.360 --> 0:06:54.160 still get your text messages from it, but it's all 0:06:54.240 --> 0:06:57.680 virtual and inside and app So the default is that 0:06:57.800 --> 0:07:00.719 this will ring your primary number, but you can turn 0:07:00.760 --> 0:07:01.760 that off in a heartbeat. 0:07:02.000 --> 0:07:04.320 So how is this good? Well, when you sign up. 0:07:04.200 --> 0:07:07.440 For car dealership inquiries, when you sign up for a 0:07:07.520 --> 0:07:10.320 supermarket club card, when you give your number out to 0:07:10.360 --> 0:07:13.400 the gym wherever, it's still a real working phone number 0:07:13.400 --> 0:07:15.280 that people can reach you on, but you give it 0:07:15.320 --> 0:07:17.760 out to those folks that might share it with others 0:07:18.000 --> 0:07:20.400 and in turn might get you more robo calls. That's 0:07:20.440 --> 0:07:24.440 pretty brilliant. You do have to activate that. Then you 0:07:24.480 --> 0:07:27.360 can also change your number for free. So I think 0:07:27.400 --> 0:07:29.600 it's about fifteen dollars. Last email I got from a 0:07:29.680 --> 0:07:32.960 viewer said, you know, at and T or Verizon wants 0:07:32.960 --> 0:07:35.120 to charge me fifteen bucks to change my phone number, 0:07:35.120 --> 0:07:37.680 and I said, well, that seems crazy. Well, Tea Mobile's 0:07:37.680 --> 0:07:39.480 doing that for free. They're doing a whole bunch of 0:07:39.520 --> 0:07:42.440 other things, but that's the reality. Those are the big changes. 0:07:42.560 --> 0:07:45.960 That's the scam shield protection. I think it's great, and 0:07:46.240 --> 0:07:48.680 to be honest, I'm actually considering a switch to T 0:07:48.840 --> 0:07:53.800 Mobile because I do believe that they have the customer's 0:07:53.880 --> 0:07:56.520 interest at hand. I don't know if they have the 0:07:56.560 --> 0:08:00.600 network to back up the quality and coverage that I want. 0:08:01.440 --> 0:08:04.400 I'm very happy with what I have right now, but 0:08:05.240 --> 0:08:07.320 I'm willing to give up maybe just a little bit 0:08:07.400 --> 0:08:09.800 of that for a company that I feel like does 0:08:09.920 --> 0:08:13.920 have the customer's best interest at mind. And also hopefully 0:08:14.000 --> 0:08:17.800 these things force the other carriers into doing similar things. 0:08:18.000 --> 0:08:21.200 I know that Verizon T Mobile was the first to 0:08:21.280 --> 0:08:23.720 kind of push the unlimited envelope, and then everyone else 0:08:23.720 --> 0:08:26.520 followed suit. Now the other thing that's changing, and I 0:08:26.520 --> 0:08:28.960 think this is very important for consumers, is that Sprint 0:08:29.000 --> 0:08:32.680 is going away on August second. August second, twenty twenty, 0:08:32.840 --> 0:08:36.520 say goodbye to Sprint and it will be T Mobile. Now, now, 0:08:36.600 --> 0:08:39.240 before you go crazy and worry about your whole plan 0:08:39.320 --> 0:08:41.520 and everything, all that stuff is going to stay the same. Yes, 0:08:41.559 --> 0:08:43.760 they're going to try to eventually push you to a 0:08:43.800 --> 0:08:46.080 T Mobile plan, but right now, if you have Sprint, 0:08:46.160 --> 0:08:48.160 they're not saying that anything's going to change. You will 0:08:48.160 --> 0:08:51.120 get your service just fine. Everything will work exactly the 0:08:51.160 --> 0:08:53.440 way it works. But as a company, they are going 0:08:53.520 --> 0:08:56.319 to switch over to T Mobile, including all their stores. 0:08:56.320 --> 0:08:58.839 So if you have a Sprint store in your neighborhood, boom, 0:08:59.320 --> 0:09:01.240 it's going to be a Tea Mobile store and they're 0:09:01.240 --> 0:09:03.920 going to paint them all that T Mobile magenta. Now, 0:09:03.960 --> 0:09:06.640 for me, this is kind of sad because I'll be 0:09:06.760 --> 0:09:10.040 very honest, when Sprint first came out in the United 0:09:10.080 --> 0:09:13.920 States and cell phones were just kind of starting. I remember, 0:09:13.960 --> 0:09:17.440 and you may remember this, Sprint PCs as it was called, 0:09:17.679 --> 0:09:21.000 had all these billboards around town and they were all 0:09:21.160 --> 0:09:23.480 clear and they said, the difference is clear. 0:09:23.559 --> 0:09:25.319 And what I loved about Sprint. 0:09:25.040 --> 0:09:27.920 PCs, even though the network was kind of garbage back then, 0:09:28.320 --> 0:09:31.600 was that it was a all digital network. And to me, 0:09:31.840 --> 0:09:35.320 as a nerd, as a teenager, whatever I was, I 0:09:35.400 --> 0:09:38.520 loved the idea of being on a brand new purely 0:09:38.800 --> 0:09:42.800 digital network PCs Personal Communications Service I believe is what 0:09:43.000 --> 0:09:43.520 it was called. 0:09:44.760 --> 0:09:45.880 So I switched to Sprint. 0:09:45.920 --> 0:09:48.640 I had them for many years and they were kind 0:09:48.640 --> 0:09:51.360 of horrible because the service was either you had it 0:09:51.480 --> 0:09:55.000 or you didn't. With cellular, when analog cellular was around, 0:09:55.000 --> 0:09:57.040 and I know if you're too young to remember this, 0:09:57.559 --> 0:09:59.640 analog cellular, the signal went in and out. 0:09:59.640 --> 0:10:00.360 It was like. 0:10:00.559 --> 0:10:04.400 Shyn hear, hear you. It was like it was a 0:10:04.520 --> 0:10:07.120 radio signal. And when digital came out to me, it 0:10:07.160 --> 0:10:08.520 was just so cool. It was either all or none. 0:10:08.559 --> 0:10:09.960 You either had it or you didn't. And that's when 0:10:10.000 --> 0:10:14.400 we started hearing that, which is what we have right now. 0:10:15.400 --> 0:10:16.320 So long story store. 0:10:16.360 --> 0:10:19.400 I'm kind of sad to see sees the Sprint brand 0:10:19.400 --> 0:10:23.120 go away, but it's still you know, we'll see. All right, 0:10:23.240 --> 0:10:27.600 Let's move on to the first question from a listener, 0:10:27.720 --> 0:10:32.360 and this is Jerrelyn. Jerlyn says, I was emailed an 0:10:32.400 --> 0:10:35.080 e gift card for one hundred fifty dollars from Sam's 0:10:35.080 --> 0:10:39.000 Club as a promo for purchasing an iPhone. Two days later, 0:10:39.320 --> 0:10:43.880 someone in Allentown, Pennsylvania, charged purchases using the entire amount. 0:10:44.240 --> 0:10:46.720 My email does not appear to be hacked, but I'm 0:10:46.960 --> 0:10:49.280 more worried about my email account than one hundred and 0:10:49.280 --> 0:10:52.320 fifty dollars. How should I go about ensuring none of 0:10:52.360 --> 0:10:55.079 our other email documents have been compromised? 0:10:56.760 --> 0:10:57.800 Well, that's a good. 0:10:57.720 --> 0:11:00.360 Question, and I know that there are there are a 0:11:00.400 --> 0:11:04.640 lot of issues with gift cards, and if you're getting 0:11:04.679 --> 0:11:08.840 an e gift card that's email to you, it seems 0:11:08.880 --> 0:11:10.959 like that should be pretty straightforward. And if it's getting 0:11:10.960 --> 0:11:13.280 email to you in a secure way to your email account, 0:11:13.440 --> 0:11:15.760 you should be fine. But the fact that someone was 0:11:15.800 --> 0:11:19.120 able to use this amount two days after you got 0:11:19.200 --> 0:11:21.560 it is very scary to me, and I would think 0:11:21.600 --> 0:11:26.200 about that when it comes to your email, because there 0:11:26.200 --> 0:11:28.960 could be someone with access to your email if this 0:11:29.160 --> 0:11:32.400 account or if this card was used. Now, I don't know, 0:11:32.480 --> 0:11:35.400 I feel like that is a stretch. Maybe this was 0:11:35.480 --> 0:11:37.000 just a fluke, and I hope you can get your 0:11:37.000 --> 0:11:39.400 one hundred and fifty bucks back from Sam's Club. But 0:11:39.520 --> 0:11:42.319 what I would do is go into your email account 0:11:42.400 --> 0:11:45.960 and check the permissions, and number one, I would go 0:11:46.000 --> 0:11:48.560 into security settings, no matter what email account you have, 0:11:48.640 --> 0:11:51.720 and log out your account from all other locations. So 0:11:51.960 --> 0:11:55.360 there should be something in the settings that says log 0:11:55.440 --> 0:11:57.559 out all other sessions of this email. 0:11:57.920 --> 0:12:00.600 So maybe you left your email open on a pub computer. 0:12:00.679 --> 0:12:02.240 Maybe you left it open on cell phone that you 0:12:02.280 --> 0:12:05.200 sold to someone and they're still somehow accessing it. That 0:12:05.240 --> 0:12:07.400 could be one way. I don't think that's very realistic, 0:12:07.440 --> 0:12:09.200 but that could be the first thing I would do. 0:12:10.120 --> 0:12:13.920 Second thing I would do is check the permissions, see 0:12:13.960 --> 0:12:16.720 which apps you have granted access to your email and 0:12:16.800 --> 0:12:18.960 get rid of the ones that you don't recognize or 0:12:19.040 --> 0:12:23.520 don't need anymore. And that usually in your email settings 0:12:23.559 --> 0:12:28.000 will look like something like third party apps or authorized apps. 0:12:28.120 --> 0:12:30.520 That's what you want to look for to kind of 0:12:30.520 --> 0:12:32.959 figure out if anyone has access, and if you see 0:12:33.000 --> 0:12:34.840 something in there that's kind of weird, just get rid 0:12:34.840 --> 0:12:36.880 of it. I think between those two things that should 0:12:36.920 --> 0:12:41.800 secure your email. But I would call Sam's Club see 0:12:41.800 --> 0:12:44.560 what happened, and at the end of the day, unless 0:12:44.640 --> 0:12:47.600 you gave this out, I would really argue pretty heavily 0:12:47.640 --> 0:12:50.120 that you should not be responsible for this one hundred 0:12:50.120 --> 0:12:52.800 and fifty bucks that was taken from you. All right, 0:12:52.800 --> 0:12:56.600 good question. Let's move on to Oh, this was big 0:12:56.640 --> 0:13:01.600 this week, this big Twitter hack. This Twitter hack was 0:13:02.440 --> 0:13:05.280 kind of an epic Twitter hack. And by the way, 0:13:05.320 --> 0:13:10.000 I'm looking at the comments on YouTube, and Tony says 0:13:10.040 --> 0:13:12.240 he would also change your email password and set up 0:13:12.280 --> 0:13:15.040 two factor authentication. That is one hundred percent right. I 0:13:15.040 --> 0:13:18.520 should have mentioned that, yes, change your email password. After 0:13:18.559 --> 0:13:20.760 you do all that stuff, make sure it's a strong password. 0:13:21.040 --> 0:13:24.400 Two factor authentication I always talk about, and I just 0:13:24.520 --> 0:13:26.360 maybe I just think that's a given at this point, 0:13:26.400 --> 0:13:28.960 but you should always have two factor authentication set up 0:13:28.960 --> 0:13:31.880 on any account that supports it. And what two factor 0:13:31.960 --> 0:13:34.800 authentication does is it will send you a text message 0:13:34.800 --> 0:13:37.520 when someone tries to log into your account, even if 0:13:37.559 --> 0:13:40.439 that someone is you, and that login will not proceed 0:13:40.880 --> 0:13:44.520 unless that code is entered. And the idea being is 0:13:44.559 --> 0:13:47.880 that the person might have access to your password, but 0:13:47.920 --> 0:13:50.160 they don't have access to your smartphone. So if they 0:13:50.200 --> 0:13:52.880 have both, then you're in trouble. But hopefully they only 0:13:52.880 --> 0:13:55.640 have one and it will stop the login, so good 0:13:55.760 --> 0:13:58.200 good ad there. In fact, it kind of leads me 0:13:58.200 --> 0:14:00.960 into this whole Twitter hack, because when I first heard 0:14:01.040 --> 0:14:03.560 word that Twitter was hacked, I thought that it was 0:14:03.600 --> 0:14:06.680 maybe a two factor authentication thing, a password thing, a 0:14:06.679 --> 0:14:08.760 pretty simple hack, but it turns out it might have 0:14:08.760 --> 0:14:12.160 been an inside job. Now I feel like Twitter and 0:14:12.240 --> 0:14:15.400 I call this a consumer show. I don't feel like 0:14:15.520 --> 0:14:19.520 Twitter is very consumer. I feel like Twitter is very 0:14:19.560 --> 0:14:23.480 different than Instagram and Facebook and YouTube, even when it 0:14:23.480 --> 0:14:26.440 comes to being a social media platform. To me, Twitter 0:14:26.640 --> 0:14:30.440 is for people that are super interested in news, politics, 0:14:31.000 --> 0:14:37.440 technology topics, and is not your everyday consumer that is 0:14:37.480 --> 0:14:39.840 on Twitter. So I rarely do stories about Twitter and 0:14:39.880 --> 0:14:43.640 new Twitter features because most people are just not that 0:14:43.840 --> 0:14:46.560 excited about Twitter. They don't have that many users when 0:14:46.600 --> 0:14:51.360 you compare them to Facebook and Instagram and YouTube or TikTok, 0:14:52.320 --> 0:14:53.800 and so I kind of leave Twitter out. But I 0:14:53.800 --> 0:14:56.840 do think this is important because this is scary. What 0:14:57.000 --> 0:15:01.040 happened is on Wednesday of this week, a bunch of 0:15:01.560 --> 0:15:05.200 very high profile accounts started tweeting out a scam tweet 0:15:05.280 --> 0:15:08.880 that said, Hey, if you send me a thousand bitcoins 0:15:08.960 --> 0:15:11.360 or one thousand dollars in bitcoins, I will send you 0:15:11.440 --> 0:15:14.440 back two thousand dollars or something to that effect. And 0:15:14.480 --> 0:15:16.560 by the way, this went out from accounts that were 0:15:16.800 --> 0:15:23.240 huge Joe Biden, Jeff Bezos, Barack Obama, Elon Musk, Michael Bloomberg, 0:15:23.440 --> 0:15:27.520 Warren Buffett all kinds of big name Twitter account holders, 0:15:27.800 --> 0:15:30.280 which was crazy. How can you get access to all 0:15:30.320 --> 0:15:33.280 those people? Did none of them have two factor authentication? 0:15:33.560 --> 0:15:36.280 Did all of them have terrible passwords? No? It turns 0:15:36.280 --> 0:15:39.560 out this looks like an inside job old school, where 0:15:39.560 --> 0:15:42.920 someone paid someone an employee of Twitter on the inside, 0:15:43.080 --> 0:15:45.960 to actually go in there to their what I would 0:15:45.960 --> 0:15:50.360 call the God panel, this god control panel that controls 0:15:50.400 --> 0:15:53.560 everything inside Twitter and sent out those tweets from it 0:15:53.640 --> 0:15:57.680 and really kind of caused some problems for Twitter. So 0:15:57.720 --> 0:16:00.080 Twitter ended up having to kind of go into a 0:16:00.120 --> 0:16:04.240 scramble mode of what's going on here? And again, these 0:16:04.240 --> 0:16:08.240 are high profile accounts, so social engineering attack, that's what 0:16:08.280 --> 0:16:10.320 they're calling it. This means that they either tricked one 0:16:10.360 --> 0:16:12.200 of the employees or they paid one of the employees, 0:16:12.240 --> 0:16:14.480 we don't know yet, and they went in there and 0:16:14.520 --> 0:16:16.480 just tweeted these things out, and then Twitter had to 0:16:16.520 --> 0:16:19.920 go through and lock people's accounts out, and they had 0:16:19.960 --> 0:16:23.480 to lock up including mine. Anyone that was verified was 0:16:23.480 --> 0:16:25.600 not able to tweet for a certain amount of time 0:16:25.920 --> 0:16:29.320 in the afternoon because they were worried that maybe everyone 0:16:29.360 --> 0:16:32.120 that was verified was at risk, which maybe they were 0:16:32.720 --> 0:16:34.480 and what did the hackers do. They made off with 0:16:34.520 --> 0:16:37.200 about one hundred and seventeen thousand dollars. People actually did 0:16:37.400 --> 0:16:40.080 send bitcoin to these addresses, if you can believe it. 0:16:41.600 --> 0:16:43.640 There's not much more about this story right now, is 0:16:43.680 --> 0:16:46.560 that it just kind of reiterates the fact that to me, 0:16:46.840 --> 0:16:49.680 it's scary that even if you take all of the 0:16:49.720 --> 0:16:53.560 proper precautions as a consumer with your account, which is 0:16:53.680 --> 0:16:57.240 a strong password and two factor authentication and not sharing 0:16:57.240 --> 0:16:59.800 your account with a bunch of people, there can still 0:16:59.800 --> 0:17:02.800 be potential for a hack at this level. And when 0:17:02.800 --> 0:17:06.040 you hear heard those names that I mentioned, Elon Musk 0:17:06.080 --> 0:17:09.400 and Bill Gates, I mean, imagine sitting there on their 0:17:09.520 --> 0:17:13.000 end and you're watching your Twitter account be taken over, 0:17:13.280 --> 0:17:14.720 and you know you have a strong password, and you 0:17:14.760 --> 0:17:16.280 know you got two factor, and there's nothing you can 0:17:16.280 --> 0:17:16.760 do about it. 0:17:17.160 --> 0:17:17.920 That is scary. 0:17:18.320 --> 0:17:21.679 And so this just leads me to a bigger thought 0:17:21.760 --> 0:17:25.400 about everything that you do online. Whether you think you're secure, 0:17:25.720 --> 0:17:28.560 you're really not. And that's what you have to just 0:17:28.680 --> 0:17:31.280 think about. And I always say, when you send a text, 0:17:31.320 --> 0:17:33.000 and when you send a DM and when you send 0:17:33.080 --> 0:17:36.359 anything through the internet, what if that appeared on the 0:17:36.400 --> 0:17:38.119 front page of a major newspaper. 0:17:38.240 --> 0:17:40.440 How would that make you look? You have to keep 0:17:40.440 --> 0:17:40.920 that in mind. 0:17:41.040 --> 0:17:44.159 No matter what, even Snapchat and all these things that 0:17:44.359 --> 0:17:46.800 you know, oh well, you can't screenshot it. It's all safe. 0:17:46.800 --> 0:17:50.800 It disappears. Instagram stories number one, nothing really disappears. So 0:17:50.880 --> 0:17:54.000 you have to keep that in mind. And that is 0:17:55.040 --> 0:17:57.920 the main thing that I take from this is that 0:17:58.000 --> 0:18:03.200 you just have to be as as protect your accounts 0:18:03.240 --> 0:18:05.919 best you can, but also just keep in mind that 0:18:05.960 --> 0:18:09.000 no matter what you do, there's always a back end 0:18:09.040 --> 0:18:13.880 system that these companies have to manage their systems that yeah, 0:18:14.000 --> 0:18:16.040 if someone wants to look at your Instagram stories from 0:18:16.200 --> 0:18:18.120 a year ago, they're going to be able to do that, 0:18:19.080 --> 0:18:21.959 including governments whatever, if these companies want to hand them 0:18:21.960 --> 0:18:24.159 over if they choose to. So you just have to 0:18:24.240 --> 0:18:26.199 keep that in mind. I'm not saying do bad things. 0:18:26.480 --> 0:18:28.399 I'm not saying that at all. I'm not saying break 0:18:28.440 --> 0:18:30.600 the law or be secret about it. No, no, no, I'm 0:18:30.720 --> 0:18:33.520 just saying that you need to be aware that on 0:18:33.680 --> 0:18:36.840 the Internet, if it's traveling through the Internet, chances are 0:18:37.119 --> 0:18:39.399 there is potential for things to go wrong. 0:18:39.560 --> 0:18:40.880 That's what I want you to keep in mind. 0:18:43.080 --> 0:18:46.639 All right, let's get to the next question from John. 0:18:46.920 --> 0:18:49.080 John says, I'm a sixty nine year old guy who 0:18:49.200 --> 0:18:52.159 enters a Zoom meeting once a month for cancer support 0:18:52.200 --> 0:18:56.439 group that I'm invited to from an email I receive. 0:18:56.520 --> 0:18:58.560 I'm using a PC with Windows ten. I have to 0:18:58.560 --> 0:19:01.000 call in with a landline phone and use a special 0:19:01.040 --> 0:19:04.199 code or number in the email. People do not see me, 0:19:04.280 --> 0:19:07.080 but they're able to hear me when the host addresses me. 0:19:07.440 --> 0:19:09.200 I finally found out where the mute button is. My 0:19:09.320 --> 0:19:12.159 question is does my computer come with a built in 0:19:12.240 --> 0:19:14.600 camera or not? How do I get it set up 0:19:14.600 --> 0:19:18.560 for video and audio for this meeting? Hopefully it's very simple. Now, 0:19:18.680 --> 0:19:22.200 you said you're using a PC, which is usually a desktop. 0:19:22.240 --> 0:19:24.120 I would think if you said if you had a laptop, 0:19:24.240 --> 0:19:26.200 I would think you would have said, I use a laptop. 0:19:27.359 --> 0:19:29.840 So if you're using a laptop it has a camera 0:19:29.920 --> 0:19:31.840 built in, you would just have to go ahead and 0:19:31.920 --> 0:19:35.439 activate that camera inside Zoom. I get the feeling that 0:19:35.480 --> 0:19:39.159 you're using a desktop computer that does not have a 0:19:39.240 --> 0:19:42.040 camera built in. Most of them do not. If using 0:19:42.080 --> 0:19:44.520 an all in one computer, they do have them built 0:19:44.520 --> 0:19:46.760