1
00:00:00,600 --> 00:00:03,680
Speaker 1: Ron and what's going on. What's happening is I purchased

2
00:00:03,680 --> 00:00:08,680
Speaker 1: the car about five years ago and their winter experience thought,

3
00:00:08,880 --> 00:00:11,760
Speaker 1: especially winning with cold. When you say Hart starts, Steve,

4
00:00:11,960 --> 00:00:14,640
Speaker 1: is it that it cranks or it doesn't crank on

5
00:00:14,720 --> 00:00:20,480
Speaker 1: the road making night rocking over all the girls on

6
00:00:22,079 --> 00:00:29,400
Speaker 1: bring it up tonight. Here is on your radio the

7
00:00:29,440 --> 00:00:32,559
Speaker 1: Car Doctor, and I would clearly check with Lucas and

8
00:00:32,640 --> 00:00:35,800
Speaker 1: get some type of carbon cleaning edited into that vehicle

9
00:00:35,800 --> 00:00:38,120
Speaker 1: on a regular basis, because it's gonna help with its longeni.

10
00:00:38,280 --> 00:00:41,120
Speaker 1: Welcome to the radio home of Ron and Nan the

11
00:00:41,240 --> 00:00:45,600
Speaker 1: Car Doctor, since this is where car owners the world

12
00:00:45,680 --> 00:00:50,239
Speaker 1: overturned to for their definitive opinion on automotive repair. If

13
00:00:50,240 --> 00:00:52,960
Speaker 1: your mechanics giving you a busy signal, pick up the

14
00:00:53,000 --> 00:00:56,600
Speaker 1: phone and call in. The garage doors are open, but

15
00:00:56,720 --> 00:00:58,800
Speaker 1: I am here to take your falls at eight five

16
00:00:58,880 --> 00:01:00,960
Speaker 1: five five six oh one in and hundred and now

17
00:01:01,600 --> 00:01:07,440
Speaker 1: he running, Hey running? Any in the car Doctor, Come

18
00:01:07,440 --> 00:01:09,520
Speaker 1: on and sit down. We are live on the road again,

19
00:01:09,840 --> 00:01:11,640
Speaker 1: as we are each and every time this year, this

20
00:01:11,720 --> 00:01:13,800
Speaker 1: time of year, at Northeast twenty sixteen down here at

21
00:01:13,800 --> 00:01:15,960
Speaker 1: the Midowlands Convention Center in so Caucus, New Jersey. You

22
00:01:16,040 --> 00:01:18,480
Speaker 1: here with the good folks, the a s P n J,

23
00:01:19,160 --> 00:01:21,679
Speaker 1: the association that speaks for the industry, and I have

24
00:01:21,760 --> 00:01:24,080
Speaker 1: to my write a gentleman by the name of Fred Greene.

25
00:01:24,160 --> 00:01:26,200
Speaker 1: He is from PPG. We're gonna talk to Fred in

26
00:01:26,240 --> 00:01:28,880
Speaker 1: a minute. And directly across from me is my good

27
00:01:28,880 --> 00:01:33,679
Speaker 1: friend Charlie Bryant, Director, Director Charlie. Is that your kids? Yes? Um,

28
00:01:33,720 --> 00:01:35,280
Speaker 1: so let's know how you've been. It's been a year.

29
00:01:36,000 --> 00:01:39,360
Speaker 1: Been good? Yeah? Good? What's uh god? Dealing with what?

30
00:01:39,440 --> 00:01:41,320
Speaker 1: Because I know, I know you have your piccadillos on

31
00:01:41,360 --> 00:01:43,360
Speaker 1: what you have to deal with each of that each

32
00:01:43,440 --> 00:01:47,600
Speaker 1: and every day. The most recent thing is uh, photo estimates?

33
00:01:47,960 --> 00:01:52,120
Speaker 1: What are photo estimates? Photo estimates is a new procedure

34
00:01:52,480 --> 00:01:56,600
Speaker 1: that insurance companies are going with two have consumers or

35
00:01:56,720 --> 00:01:59,240
Speaker 1: body shops to take a picture of damage to a car,

36
00:02:00,040 --> 00:02:02,960
Speaker 1: send it into the insurance company. The insurance company prepares

37
00:02:03,000 --> 00:02:06,600
Speaker 1: an estimate and sends it back to the customer with

38
00:02:06,640 --> 00:02:11,280
Speaker 1: a check. How do they know? I mean, well, like

39
00:02:11,320 --> 00:02:14,520
Speaker 1: a friend of mine. Unfortunately with two days ago. As

40
00:02:14,560 --> 00:02:17,120
Speaker 1: a matter of fact, Rich Johnson's wife, remember Rich Johnson,

41
00:02:17,160 --> 00:02:19,400
Speaker 1: former social member. He's passed a couple of three years

42
00:02:19,400 --> 00:02:22,679
Speaker 1: now we loved Ritchie and um. His wife was in

43
00:02:22,720 --> 00:02:25,320
Speaker 1: an accident this week. Somebody hit the back of her escape.

44
00:02:25,360 --> 00:02:26,840
Speaker 1: She sent me a picture of it and the carl

45
00:02:26,840 --> 00:02:28,959
Speaker 1: it's crushed. It turns out the car has got seven

46
00:02:28,960 --> 00:02:31,200
Speaker 1: thousand dollars worth of damage. You mean they would they

47
00:02:31,240 --> 00:02:33,400
Speaker 1: would take that picture that like with Janet sent me

48
00:02:33,400 --> 00:02:36,880
Speaker 1: and send it to her insurance company and they would go, oh,

49
00:02:36,919 --> 00:02:39,440
Speaker 1: that's seventh and they know they know what's wrong with

50
00:02:39,440 --> 00:02:41,880
Speaker 1: the car. That's part of the problem. No, they don't

51
00:02:41,919 --> 00:02:43,520
Speaker 1: know because how would they know. I mean, how can

52
00:02:43,560 --> 00:02:46,799
Speaker 1: they see underneath? And they cannot. That's that's what we're

53
00:02:46,800 --> 00:02:49,920
Speaker 1: really concerned with. Is the safety factor that is tied

54
00:02:49,960 --> 00:02:52,600
Speaker 1: to that. Uh, if an insurance appraiser comes out and

55
00:02:52,639 --> 00:02:54,440
Speaker 1: looks at the car, well, if an auto boddy shop

56
00:02:54,520 --> 00:02:56,480
Speaker 1: that has the training to know what to look for

57
00:02:57,000 --> 00:02:59,400
Speaker 1: looks at the car, very often they'll tell the consumer,

58
00:03:00,240 --> 00:03:02,560
Speaker 1: this car needs to come off the road. It's not safe.

59
00:03:02,600 --> 00:03:05,640
Speaker 1: You're putting your life in danger. You can't tell that

60
00:03:05,680 --> 00:03:08,560
Speaker 1: from a picture. Now do they do that after the

61
00:03:08,560 --> 00:03:10,120
Speaker 1: repair is done too? I mean does it is the

62
00:03:10,160 --> 00:03:11,840
Speaker 1: insurance Do you see that is that the next step

63
00:03:11,880 --> 00:03:14,440
Speaker 1: Charlie Insurance Company is gonna say, we want before and

64
00:03:14,480 --> 00:03:16,280
Speaker 1: after so we can see the quality of the repair.

65
00:03:17,440 --> 00:03:19,679
Speaker 1: So far, that's not even been mentioned. But that is

66
00:03:19,720 --> 00:03:23,120
Speaker 1: another good, important thing that you're that you just brought up.

67
00:03:25,480 --> 00:03:27,520
Speaker 1: There's such a push to make this happen now, but

68
00:03:27,560 --> 00:03:30,040
Speaker 1: everybody says it's because of modern times. Even our New

69
00:03:30,080 --> 00:03:33,440
Speaker 1: Jersey Department of Insurance says photos have been used to

70
00:03:33,440 --> 00:03:37,080
Speaker 1: do estimates for years. Well it's not quite that way.

71
00:03:37,640 --> 00:03:41,080
Speaker 1: They've been used to support an estimate where someone actually

72
00:03:41,080 --> 00:03:43,760
Speaker 1: inspected the car and they sent a picture to say,

73
00:03:43,960 --> 00:03:46,560
Speaker 1: here's what we looked at, and here's a picture, you know,

74
00:03:46,680 --> 00:03:48,720
Speaker 1: to back up the estimate they did, but it was

75
00:03:48,760 --> 00:03:51,760
Speaker 1: based on a personal inspection. Our New Jersey Auto Body

76
00:03:51,840 --> 00:03:55,520
Speaker 1: Licensing Loss says no auto body shop shall prepare an

77
00:03:55,600 --> 00:03:58,200
Speaker 1: estimate based on pictures, phone calls, or any other means

78
00:03:58,200 --> 00:04:02,000
Speaker 1: other than personal inspection. All the surrounding states around us

79
00:04:02,000 --> 00:04:05,960
Speaker 1: from an Island, Connecticut, uh New York, Pennsylvania, they all

80
00:04:06,000 --> 00:04:08,840
Speaker 1: have an appraiser's licensing law that says the same thing,

81
00:04:09,280 --> 00:04:13,080
Speaker 1: that the appraisers shall not prepare an usment based on pictures, phone, clothes,

82
00:04:13,120 --> 00:04:17,400
Speaker 1: or any other meaning and personal inspection. They're overruling those

83
00:04:17,440 --> 00:04:19,720
Speaker 1: and turning to turn them around with legislation and things

84
00:04:19,720 --> 00:04:22,039
Speaker 1: like that. Is it about money, Charlie, We don't have

85
00:04:22,040 --> 00:04:24,520
Speaker 1: to have an appraiser, absolutely about money because what we've

86
00:04:24,560 --> 00:04:27,600
Speaker 1: seen is and we have we're documenting more and more

87
00:04:27,600 --> 00:04:30,360
Speaker 1: every day, but we've had some estimates. Was around seven

88
00:04:30,440 --> 00:04:34,240
Speaker 1: hundred dollars when the job was done, believe it or not.

89
00:04:34,680 --> 00:04:39,520
Speaker 1: Nine thousand dollars. Yeah, But here's the problem. Let's suppose

90
00:04:39,560 --> 00:04:41,640
Speaker 1: you have a job that is nine thousand dollars, but

91
00:04:41,760 --> 00:04:43,920
Speaker 1: you pick the picture and they just take, you know,

92
00:04:43,920 --> 00:04:46,240
Speaker 1: write what they could see on it. And let's suppose

93
00:04:46,279 --> 00:04:49,599
Speaker 1: they write three thousand dollars somebody's mortgages. Do they get

94
00:04:49,600 --> 00:04:51,760
Speaker 1: the check for the three thousand dollars they paid it? Morgan,

95
00:04:51,760 --> 00:04:53,440
Speaker 1: still the fix in the car and the car doesn't

96
00:04:53,440 --> 00:04:57,839
Speaker 1: get fixed. Tell say a year later, to go to

97
00:04:57,839 --> 00:05:00,440
Speaker 1: Selar Car. Now they've got a problem. They only have

98
00:05:00,520 --> 00:05:03,080
Speaker 1: three thousand gun nine thousand dollars worth of damage. Go

99
00:05:03,160 --> 00:05:05,280
Speaker 1: back to the insurance coming a year or two years later.

100
00:05:05,320 --> 00:05:07,520
Speaker 1: We're not paying for that, right, we already paid you.

101
00:05:08,040 --> 00:05:11,120
Speaker 1: And they never get identified. Game over you've got your

102
00:05:11,160 --> 00:05:13,120
Speaker 1: hands fum, let me, let me, let me turn to

103
00:05:13,360 --> 00:05:15,400
Speaker 1: let me, let me turn to Jeff. From sorry Fred

104
00:05:15,440 --> 00:05:18,799
Speaker 1: to my right, Fred. So do you see photo estimating?

105
00:05:19,960 --> 00:05:22,640
Speaker 1: Obviously you're in the collision repair business. Is it a boom?

106
00:05:22,800 --> 00:05:24,400
Speaker 1: Is it a boon or a bust? Is it good?

107
00:05:24,400 --> 00:05:26,840
Speaker 1: A bit? I'd say bust. Same thing with Charlie. I

108
00:05:26,880 --> 00:05:28,720
Speaker 1: mean there's there's only so much you can see from

109
00:05:28,720 --> 00:05:30,919
Speaker 1: a picture. Um. You know, there's a lot of hidden

110
00:05:30,960 --> 00:05:33,400
Speaker 1: damage that goes home with some of these claims. And

111
00:05:33,520 --> 00:05:35,960
Speaker 1: I just feel that the you know, the pictures is

112
00:05:35,960 --> 00:05:39,640
Speaker 1: not going to be sufficient. You know. Now you're PPG correct.

113
00:05:39,800 --> 00:05:43,320
Speaker 1: PPG is what you know? What is it you guys?

114
00:05:43,360 --> 00:05:46,920
Speaker 1: Do so? PPG is a automotive paint company. We supply

115
00:05:47,160 --> 00:05:51,960
Speaker 1: refinished products to collision centers, do it yourselfers, custom guys,

116
00:05:52,720 --> 00:05:57,680
Speaker 1: basically anything to do with with paint. And and you

117
00:05:57,720 --> 00:06:01,320
Speaker 1: know you're you're actually down in the shop, um supporting them,

118
00:06:01,520 --> 00:06:03,440
Speaker 1: you know, for the for the shop owner in Iowa

119
00:06:03,480 --> 00:06:06,159
Speaker 1: who's listening to this broadcast and he says, Gee, I've

120
00:06:06,160 --> 00:06:08,560
Speaker 1: got a problem with the current brand of paint I'm

121
00:06:08,640 --> 00:06:11,520
Speaker 1: using or not supporting me. Maybe I can call PPG

122
00:06:11,720 --> 00:06:15,320
Speaker 1: on Monday and say, and you would like that freend right? Absolutely?

123
00:06:15,640 --> 00:06:17,960
Speaker 1: You know you you this is your passion. I don't think.

124
00:06:18,040 --> 00:06:21,680
Speaker 1: I don't think anybody that I've interviewed today or in

125
00:06:21,720 --> 00:06:24,200
Speaker 1: my twenty five years on radio really works for a living.

126
00:06:24,200 --> 00:06:26,280
Speaker 1: I think they enjoy what they do. You're a car

127
00:06:26,320 --> 00:06:28,960
Speaker 1: guy in my spice, tell me that's right, that's right. Yeah.

128
00:06:28,960 --> 00:06:30,920
Speaker 1: I grew up, you know, working on cars. It was

129
00:06:30,920 --> 00:06:33,480
Speaker 1: always in the custom cars, low riders and choppers and

130
00:06:33,520 --> 00:06:35,560
Speaker 1: all that good stuff. So that kind of that's kind

131
00:06:35,560 --> 00:06:38,360
Speaker 1: of what drew me into the paint business. You must

132
00:06:38,400 --> 00:06:40,920
Speaker 1: you had to paint your first guy. I haven't met

133
00:06:41,360 --> 00:06:44,120
Speaker 1: a paint guy yet that didn't get into it because

134
00:06:44,120 --> 00:06:47,040
Speaker 1: he painted his first car. You painted your first cards, right,

135
00:06:47,080 --> 00:06:49,440
Speaker 1: What car was that? That was a Chevy S ten

136
00:06:49,640 --> 00:06:53,200
Speaker 1: chev And they always remember that first and they always

137
00:06:53,240 --> 00:06:55,600
Speaker 1: remember and we could probably talk for an hour about that,

138
00:06:55,640 --> 00:07:00,480
Speaker 1: if not longer. Um, what color was that? Candy orange?

139
00:07:00,600 --> 00:07:04,039
Speaker 1: And was it P PJ? Of course and and look

140
00:07:04,080 --> 00:07:06,840
Speaker 1: at it led to the career, right, absolutely, yeah, you

141
00:07:06,839 --> 00:07:07,920
Speaker 1: know they used to tell me as a kid, I

142
00:07:08,000 --> 00:07:09,560
Speaker 1: used to talk too much, and I said, dad, and

143
00:07:09,560 --> 00:07:11,320
Speaker 1: they said, yeah, look do you any good look at me.

144
00:07:12,080 --> 00:07:13,840
Speaker 1: I mean now I'm on radio talking about it all

145
00:07:13,840 --> 00:07:19,200
Speaker 1: the time. Um, is paint changing? I mean it is

146
00:07:19,320 --> 00:07:21,600
Speaker 1: Charlie likely to get a phone call one day about

147
00:07:21,640 --> 00:07:24,120
Speaker 1: the problems with painting and the and the limits and

148
00:07:24,240 --> 00:07:27,400
Speaker 1: the issues with that. Or is painting really governed by

149
00:07:27,440 --> 00:07:31,080
Speaker 1: other forces? So you know, the buzzword of the industry

150
00:07:31,120 --> 00:07:33,720
Speaker 1: for for quite a while now has been waterborne. And uh,

151
00:07:34,080 --> 00:07:36,080
Speaker 1: you know here here in New Jersey and the surrounding

152
00:07:36,080 --> 00:07:40,680
Speaker 1: states Pennsylvania, New York, there has not been any laws mandated. Um.

153
00:07:41,600 --> 00:07:44,280
Speaker 1: Some of the other states Delaware, Maryland are required to

154
00:07:44,360 --> 00:07:46,840
Speaker 1: use a low v O C product. Wait, wait a minute,

155
00:07:47,320 --> 00:07:50,120
Speaker 1: So the way you paint in New Jersey is different

156
00:07:50,160 --> 00:07:54,040
Speaker 1: than the way you paint in Maryland, Pennsylvania. Someone, it's

157
00:07:54,040 --> 00:07:57,640
Speaker 1: a regional issue, absolutely, Like I said, those those states

158
00:07:57,680 --> 00:08:00,320
Speaker 1: that have the mandates, they are required to use a

159
00:08:00,320 --> 00:08:02,360
Speaker 1: low v O C products, so that the paint that

160
00:08:02,440 --> 00:08:05,600
Speaker 1: a customer can buy in New Jersey versus Delaware is different.

161
00:08:05,720 --> 00:08:08,720
Speaker 1: Two questions, two thoughts. This sounds like the guy that

162
00:08:08,840 --> 00:08:11,720
Speaker 1: designed the inspection program in New Jersey that said we're

163
00:08:11,720 --> 00:08:14,920
Speaker 1: gonna do this style of testing for emissions versus the

164
00:08:14,920 --> 00:08:18,160
Speaker 1: guy in Pennsylvania, New York doesn't realize that error has

165
00:08:18,200 --> 00:08:21,640
Speaker 1: no borders. That's come from one number two. What are

166
00:08:21,720 --> 00:08:24,200
Speaker 1: v o C s? From the listeners? So VOCs are

167
00:08:24,320 --> 00:08:29,040
Speaker 1: volatile organic organic compounds. That's right, that's right. So, and

168
00:08:29,040 --> 00:08:32,040
Speaker 1: that's just the way that we measure the content and

169
00:08:32,080 --> 00:08:34,840
Speaker 1: to paint some of the toxicity in it. Um. So,

170
00:08:34,920 --> 00:08:36,679
Speaker 1: what what the government sees is that you know, the

171
00:08:36,760 --> 00:08:38,880
Speaker 1: higher that number, the worst it is for the environment.

172
00:08:38,920 --> 00:08:41,640
Speaker 1: So these states that have mandated it, you know, see

173
00:08:41,640 --> 00:08:43,720
Speaker 1: the benefits that it has to the environment using the

174
00:08:43,760 --> 00:08:47,760
Speaker 1: low v o C products. What's your biggest piccadillo right now? Fred?

175
00:08:47,760 --> 00:08:49,559
Speaker 1: What do you? What are you? What are you battling them?

176
00:08:49,800 --> 00:08:52,120
Speaker 1: So in the in the collision world, the world that

177
00:08:52,120 --> 00:08:54,240
Speaker 1: that I live in, what we see a lot is

178
00:08:54,280 --> 00:08:58,000
Speaker 1: the word consolidation. So there's always been you know, body shops,

179
00:08:58,040 --> 00:09:00,120
Speaker 1: collision centers, and what's happening is there's a lot of

180
00:09:00,160 --> 00:09:02,920
Speaker 1: these big groups that are coming in and they're just

181
00:09:02,960 --> 00:09:06,240
Speaker 1: buying shops left and right, and uh, it just causing

182
00:09:06,280 --> 00:09:09,880
Speaker 1: a lot of churn for some of the smaller shops. Um,

183
00:09:10,080 --> 00:09:11,800
Speaker 1: it's just interesting to see where it's gonna go in

184
00:09:11,800 --> 00:09:14,720
Speaker 1: the next five years, do you do you think that

185
00:09:14,760 --> 00:09:17,000
Speaker 1: we're going to see more and more consolidation is the

186
00:09:17,040 --> 00:09:21,400
Speaker 1: little guy is a little guy's days number, it's hard

187
00:09:21,440 --> 00:09:23,040
Speaker 1: to say. I think there's always gonna be a place

188
00:09:23,080 --> 00:09:25,320
Speaker 1: for the quote little guy. There's always gonna be someone

189
00:09:25,400 --> 00:09:27,800
Speaker 1: that has, you know, family relationships where they fixed the

190
00:09:27,880 --> 00:09:30,760
Speaker 1: family's car for you know, thirty years. But you know,

191
00:09:30,800 --> 00:09:34,240
Speaker 1: consolidation is is moving, it's it's happening. It's here, and

192
00:09:34,280 --> 00:09:36,480
Speaker 1: I don't see it stopping anytime soon. But for that

193
00:09:36,520 --> 00:09:38,920
Speaker 1: little guy, Charlie, I'll throw it back to you are

194
00:09:39,000 --> 00:09:41,520
Speaker 1: closing minute. For that little guy, being part of an

195
00:09:41,520 --> 00:09:46,360
Speaker 1: association helps him and it keeps him viable going forward

196
00:09:46,400 --> 00:09:48,559
Speaker 1: for the future, Charlie. If the listeners want more information

197
00:09:48,880 --> 00:09:52,040
Speaker 1: about this wonderful organization or how to join, there's a website. Yes,

198
00:09:52,080 --> 00:09:56,920
Speaker 1: there is a sp n J dot org. And if

199
00:09:56,920 --> 00:09:59,800
Speaker 1: they're looking for more information about p pg uh p

200
00:10:00,000 --> 00:10:04,360
Speaker 1: BG refinished dot com. And then also Instagram, Facebook, Twitter,

201
00:10:04,520 --> 00:10:06,719
Speaker 1: all the social social media. Well you know what, we

202
00:10:06,720 --> 00:10:08,920
Speaker 1: should get together on Facebook like run any in the car,

203
00:10:08,960 --> 00:10:11,320
Speaker 1: doctor all out and look at p PJ. We'll hang out.

204
00:10:11,520 --> 00:10:13,319
Speaker 1: It's like each other's pictures yeah, does it? Does it

205
00:10:13,400 --> 00:10:16,040
Speaker 1: have pictures of yours? Ten? There? It does? It does all?

206
00:10:16,320 --> 00:10:18,600
Speaker 1: I gotta get out to Facebook and see Fred's stent.

207
00:10:18,760 --> 00:10:20,240
Speaker 1: I got the hot rod. I got the black fifty

208
00:10:20,320 --> 00:10:22,440
Speaker 1: five Chevy on Facebook. So we'll have to hang out

209
00:10:22,480 --> 00:10:24,720
Speaker 1: in her rag race. I'm running any in the card doctor.

210
00:10:24,800 --> 00:10:56,199
Speaker 1: We are back. We're right after this. Don't go away,

211
00:10:57,240 --> 00:10:59,160
Speaker 1: welcome back. We're an INNI in the car Doctor, rolling

212
00:10:59,200 --> 00:11:02,120
Speaker 1: along here at Northeas the middle Lands Convention Center to Glaucus,

213
00:11:02,200 --> 00:11:04,079
Speaker 1: New Jersey. We are alive, as we are each and

214
00:11:04,120 --> 00:11:06,640
Speaker 1: every time this year, posted here by the wonderful folks

215
00:11:06,640 --> 00:11:08,439
Speaker 1: from the A s P n J. As we sit

216
00:11:08,480 --> 00:11:10,080
Speaker 1: and look at the industry and what the industry is

217
00:11:10,080 --> 00:11:13,240
Speaker 1: evolving into and changing from. And um, it's a great time.

218
00:11:13,240 --> 00:11:15,160
Speaker 1: We're gathering a bunch of information and we hope you

219
00:11:15,200 --> 00:11:18,720
Speaker 1: are too. I have seated here to my right Ashley Olson.

220
00:11:19,120 --> 00:11:23,559
Speaker 1: Ashley Olson, the actress, No, Ashley Olson from pro Spot Skillman,

221
00:11:23,600 --> 00:11:25,680
Speaker 1: New Jersey. Ashley, Welcome to the Car Doctor. Thank you

222
00:11:25,720 --> 00:11:28,760
Speaker 1: very much. On um, what is it that pro Spot does?

223
00:11:28,800 --> 00:11:30,440
Speaker 1: And I know we had you guys on last year.

224
00:11:30,480 --> 00:11:33,120
Speaker 1: I think we had your dad last year, right And

225
00:11:33,200 --> 00:11:34,880
Speaker 1: just for the listeners who are new to the ever

226
00:11:34,920 --> 00:11:37,080
Speaker 1: growing car doctor family. Um, what is it the pro

227
00:11:37,160 --> 00:11:41,400
Speaker 1: spot does. Pro Spot is a manufacturer in Carls Pot, California.

228
00:11:41,480 --> 00:11:47,800
Speaker 1: We manufacture spot welding equipment. We've years of experience and

229
00:11:47,920 --> 00:11:49,600
Speaker 1: we've been around a while. Yeah, we've been on around

230
00:11:49,600 --> 00:11:52,880
Speaker 1: a while and now our line is complete with spot welders,

231
00:11:52,920 --> 00:11:55,560
Speaker 1: MiG welders. We you know, we really try to have

232
00:11:55,640 --> 00:11:58,319
Speaker 1: all the tools for a collision repair. You know, your

233
00:11:58,400 --> 00:12:00,640
Speaker 1: dad was here last year and if you remember some

234
00:12:00,679 --> 00:12:03,120
Speaker 1: of the things he said, and um, it was a

235
00:12:03,160 --> 00:12:05,440
Speaker 1: little easier than right because you were you were on

236
00:12:05,480 --> 00:12:07,200
Speaker 1: the outside of the booth and he was sitting where

237
00:12:07,200 --> 00:12:10,040
Speaker 1: you are. Um, your your cohorts are across the way

238
00:12:10,080 --> 00:12:12,199
Speaker 1: from you, giving you the evil line making fun. You're

239
00:12:12,200 --> 00:12:13,840
Speaker 1: doing a great job by the one. Thank you, and

240
00:12:14,320 --> 00:12:17,800
Speaker 1: remember some of the things dad said. Um, do you

241
00:12:17,920 --> 00:12:20,240
Speaker 1: think that vision of what was going to happen happen?

242
00:12:20,320 --> 00:12:23,560
Speaker 1: Has the industry met that expectation or hasn't changed in

243
00:12:23,600 --> 00:12:26,280
Speaker 1: the direction he wasn't expecting. You know, what's your expectation

244
00:12:26,360 --> 00:12:28,800
Speaker 1: this year to this year to last year. I think

245
00:12:28,840 --> 00:12:31,960
Speaker 1: that the industry is ever changing and we're all very

246
00:12:32,040 --> 00:12:34,280
Speaker 1: aware of that. I think that the things that we

247
00:12:34,320 --> 00:12:37,720
Speaker 1: saw coming have definitely come, and there's even more on

248
00:12:37,760 --> 00:12:40,520
Speaker 1: the horizon. So as the o Ese are coming out

249
00:12:40,600 --> 00:12:45,079
Speaker 1: with more mixed matrix vehicles, it's our job as manufacturers

250
00:12:45,120 --> 00:12:48,360
Speaker 1: to keep keep up what's a mixed matrix mix? Okay

251
00:12:48,360 --> 00:12:52,400
Speaker 1: that three times face, what's a matrix vehicle? So that's

252
00:12:52,400 --> 00:12:54,200
Speaker 1: a lot of the vehicles that are coming out nowadays

253
00:12:54,240 --> 00:12:56,319
Speaker 1: with you know, your ultra high strength steals, your high

254
00:12:56,320 --> 00:12:59,880
Speaker 1: strength steals um the F one as well as with aluminum.

255
00:13:00,120 --> 00:13:03,560
Speaker 1: So as our job as manufacturers, we need to come

256
00:13:03,640 --> 00:13:05,320
Speaker 1: up with the equipment that is going to make this

257
00:13:05,400 --> 00:13:09,400
Speaker 1: easy on the technicians to repair these. It's amazing how

258
00:13:09,520 --> 00:13:13,160
Speaker 1: much the last three years that F one fifty keeps

259
00:13:13,200 --> 00:13:16,960
Speaker 1: coming up in conversations with everybody. Yeah, now your gig

260
00:13:17,040 --> 00:13:21,560
Speaker 1: is is welding and body shop assembly and and and repair. Um,

261
00:13:21,559 --> 00:13:24,240
Speaker 1: how is that F one change the way pro spot

262
00:13:24,280 --> 00:13:28,360
Speaker 1: approaches this. So I would say pre F one fifty,

263
00:13:28,440 --> 00:13:31,000
Speaker 1: pro Spot was really focused on spot welding, and I

264
00:13:31,040 --> 00:13:34,280
Speaker 1: think that as the industry is changing, you know, especially

265
00:13:34,280 --> 00:13:35,559
Speaker 1: with the F one fifty, it came into a lot

266
00:13:35,559 --> 00:13:38,680
Speaker 1: more with MiG welding aluminum MiG welding, aluminum dent repair,

267
00:13:39,160 --> 00:13:42,400
Speaker 1: and so our product line has definitely changed to accommodate

268
00:13:42,440 --> 00:13:46,079
Speaker 1: those types of repairs. And we're even moving forward into

269
00:13:46,360 --> 00:13:49,120
Speaker 1: Honda with silicon bronze because they have a lot of

270
00:13:49,120 --> 00:13:52,800
Speaker 1: the high strength steels. So you know, it's there's just

271
00:13:52,880 --> 00:13:57,400
Speaker 1: so much change and it's not all aluminium and high

272
00:13:57,440 --> 00:14:01,640
Speaker 1: strength steel though, right Actually it's it's let me use

273
00:14:01,679 --> 00:14:03,640
Speaker 1: the word, and this is a great word. I learned

274
00:14:03,640 --> 00:14:05,840
Speaker 1: it from my new buddy, Jeff Current from Carlin today.

275
00:14:06,760 --> 00:14:12,000
Speaker 1: Lightweight material handling. Um, what's what's what's that about? I mean,

276
00:14:12,120 --> 00:14:16,000
Speaker 1: you guys are faced with lightweight material handling. So all

277
00:14:16,040 --> 00:14:19,400
Speaker 1: the vehicles are, you know, trying to lower weight in

278
00:14:19,520 --> 00:14:25,080
Speaker 1: order to meet fuel emission standards, so but keep the

279
00:14:25,080 --> 00:14:27,600
Speaker 1: person safe in the event of an accident. So the

280
00:14:27,600 --> 00:14:31,560
Speaker 1: o e's are working on designing vehicles that are lightweight

281
00:14:31,800 --> 00:14:34,360
Speaker 1: with lightweight materials that are just as strong to make

282
00:14:34,360 --> 00:14:37,680
Speaker 1: sure that we're protecting the drivers and the vehicles. So

283
00:14:37,800 --> 00:14:41,280
Speaker 1: that's going to come down to a lot more complex equipment.

284
00:14:41,400 --> 00:14:43,760
Speaker 1: That is, you know, you can go get a big

285
00:14:43,800 --> 00:14:47,160
Speaker 1: welder for a thousand MUCKs somewhere probably, but it's our

286
00:14:47,240 --> 00:14:51,480
Speaker 1: job to have the um technology that is going to

287
00:14:52,440 --> 00:14:57,360
Speaker 1: repair the vehicles with a lot more complex materials, lightweight

288
00:14:57,400 --> 00:14:59,440
Speaker 1: and too. Let me let me paint a picture if

289
00:14:59,440 --> 00:15:03,560
Speaker 1: I can. In the pond, your your pro Spot. Somebody

290
00:15:03,560 --> 00:15:06,680
Speaker 1: buys a welder from you, and six months from now,

291
00:15:07,600 --> 00:15:11,200
Speaker 1: the industry, by some strange stroke of genius comes out

292
00:15:11,200 --> 00:15:13,840
Speaker 1: with a material that they're not used to. How does

293
00:15:13,880 --> 00:15:17,760
Speaker 1: pro spot handle that? For many, many years we've been

294
00:15:17,760 --> 00:15:19,520
Speaker 1: working with the o ees, so we're trying to be

295
00:15:19,600 --> 00:15:22,440
Speaker 1: ahead of the curve and having the equipment ahead of time.

296
00:15:23,080 --> 00:15:26,520
Speaker 1: So um, you know, you might be buying a machine

297
00:15:26,520 --> 00:15:28,440
Speaker 1: that has some features on it you will be using yet,

298
00:15:28,480 --> 00:15:29,880
Speaker 1: but that doesn't mean you won't be using them in

299
00:15:29,880 --> 00:15:32,080
Speaker 1: the future. Better to be ahead of the curve. Because

300
00:15:32,120 --> 00:15:35,520
Speaker 1: the one thing about collisioncy I'm a mechanical guy. Mechanical

301
00:15:35,600 --> 00:15:38,760
Speaker 1: guys to us we worry about I'm not even thinking

302
00:15:38,800 --> 00:15:40,840
Speaker 1: about the F one fifty yet it's under warranty. I

303
00:15:40,880 --> 00:15:42,840
Speaker 1: don't have to deal with it, and for what I'll

304
00:15:42,880 --> 00:15:45,960
Speaker 1: do the aluminum doesn't mean anything to me, But the

305
00:15:46,280 --> 00:15:49,600
Speaker 1: collision guy, he's got to worry about it the day

306
00:15:49,600 --> 00:15:51,720
Speaker 1: it's made, the day it's on the market, and you

307
00:15:51,760 --> 00:15:53,840
Speaker 1: know it's it's so you have to be right on

308
00:15:53,880 --> 00:15:57,080
Speaker 1: the edge of the store it's released. It could be

309
00:15:57,120 --> 00:16:00,200
Speaker 1: in an accident that day, and unfortunately, some cars are

310
00:16:00,200 --> 00:16:02,720
Speaker 1: in accidents. They leave the dealer showroom and look at

311
00:16:02,760 --> 00:16:05,800
Speaker 1: my nice vehicle and oops, they kind of have an

312
00:16:05,840 --> 00:16:09,760
Speaker 1: oopsie there. What are the issues you're seeing? You know,

313
00:16:09,920 --> 00:16:13,400
Speaker 1: you're you're making welders, You're making so many other products.

314
00:16:14,600 --> 00:16:16,640
Speaker 1: You know, what are the issues with finding people to

315
00:16:16,800 --> 00:16:19,360
Speaker 1: use those welders. I understand there's a shortage right now

316
00:16:19,360 --> 00:16:22,480
Speaker 1: in the industry. Yeah, I would say that, you know,

317
00:16:22,680 --> 00:16:25,120
Speaker 1: the average age of the technician is getting older and

318
00:16:25,120 --> 00:16:30,120
Speaker 1: older and older, and unfortunately, there's not enough young individuals

319
00:16:30,200 --> 00:16:32,240
Speaker 1: coming into the industry at this time. So I think

320
00:16:32,240 --> 00:16:35,480
Speaker 1: that there's a very strong effort by the industry as

321
00:16:35,520 --> 00:16:38,880
Speaker 1: a whole, and I think it's everyone's responsibility to broaden

322
00:16:38,920 --> 00:16:43,240
Speaker 1: awareness of actually the the jobs that are available out

323
00:16:43,280 --> 00:16:46,480
Speaker 1: there and teaching kids coming out of high school things

324
00:16:46,520 --> 00:16:48,040
Speaker 1: like that that they can actually have a really great

325
00:16:48,080 --> 00:16:52,400
Speaker 1: career in collision repair and body shops. Do you think

326
00:16:53,240 --> 00:16:56,640
Speaker 1: the technology of the car has scared away the next

327
00:16:56,640 --> 00:16:59,640
Speaker 1: generation of technicians? Is that part of the issue. I

328
00:16:59,680 --> 00:17:02,160
Speaker 1: hope not because I think it's exciting. Yeah, oh it's

329
00:17:02,280 --> 00:17:05,080
Speaker 1: listen as as a kid, I mean listen, cars were

330
00:17:05,119 --> 00:17:09,280
Speaker 1: my solace. Uh, they were my Saturday afternoon meditation. You know,

331
00:17:09,320 --> 00:17:12,960
Speaker 1: here I am Saturday afternoon talking about you know. So yeah,

332
00:17:13,080 --> 00:17:17,000
Speaker 1: it's it's it's it's really an issue. Um, if someone

333
00:17:17,040 --> 00:17:20,200
Speaker 1: were looking for a welder, let me just my last

334
00:17:20,240 --> 00:17:22,560
Speaker 1: two minutes, sell me a welder. Why do I want

335
00:17:22,640 --> 00:17:25,440
Speaker 1: something from pro Spot and not the competition. I think

336
00:17:25,440 --> 00:17:26,920
Speaker 1: that you are going to want to come to pro

337
00:17:27,000 --> 00:17:30,720
Speaker 1: Spot for a couple of different things. So we are welding,

338
00:17:31,000 --> 00:17:34,159
Speaker 1: we are collision repair, we are dent repair. So this

339
00:17:34,200 --> 00:17:36,480
Speaker 1: is what we focused on for so many years. We

340
00:17:36,600 --> 00:17:40,439
Speaker 1: have learned to accommodate our equipment for the technician, for

341
00:17:40,520 --> 00:17:44,439
Speaker 1: the O E M standards for specs. So there's so

342
00:17:44,520 --> 00:17:46,520
Speaker 1: much to our equipment that we really focus on just

343
00:17:46,560 --> 00:17:48,400
Speaker 1: making it better and better and better throughout the years.

344
00:17:48,440 --> 00:17:50,320
Speaker 1: You're gonna find quality and you're also going to find

345
00:17:50,320 --> 00:17:53,040
Speaker 1: a really great sales force out there that can train you. Yeah,

346
00:17:53,720 --> 00:17:58,040
Speaker 1: you know your piccadillos. What problems are you guys dealing

347
00:17:58,040 --> 00:18:01,320
Speaker 1: with now that even the industry isn't aware of is

348
00:18:01,320 --> 00:18:03,320
Speaker 1: there anything? I mean, I gotta tell you, I don't

349
00:18:03,359 --> 00:18:06,080
Speaker 1: think there is, because you're so on top of your game. Um,

350
00:18:06,080 --> 00:18:08,919
Speaker 1: but there's got to be something that you're getting ready

351
00:18:08,960 --> 00:18:12,159
Speaker 1: to confront and take care of before it becomes a

352
00:18:12,160 --> 00:18:15,440
Speaker 1: bigger problem. I think training. I think that training actually

353
00:18:15,480 --> 00:18:17,600
Speaker 1: is the biggest I would probably say buzzword in the

354
00:18:17,600 --> 00:18:20,320
Speaker 1: industry at this time because of all of the equipment

355
00:18:20,320 --> 00:18:23,680
Speaker 1: and difficulty. We need to make sure that everybody you

356
00:18:23,720 --> 00:18:25,560
Speaker 1: can go by the right equipment. Next, you need to

357
00:18:25,600 --> 00:18:27,520
Speaker 1: know how to use it. That's what you guys are not. Yeah,

358
00:18:27,520 --> 00:18:29,080
Speaker 1: and I know, and that's the word I was looking

359
00:18:29,080 --> 00:18:30,760
Speaker 1: for about trending because I know that's what you guys

360
00:18:30,760 --> 00:18:32,960
Speaker 1: have a passion for and I appreciate it as well

361
00:18:33,000 --> 00:18:35,800
Speaker 1: does the industry. Ashley Olson. It's been an absolute pleasure.

362
00:18:35,800 --> 00:18:37,480
Speaker 1: If the listeners are looking for more information, where can

363
00:18:37,520 --> 00:18:39,600
Speaker 1: they get it? You can visit us at press dot

364
00:18:39,600 --> 00:18:42,000
Speaker 1: dot com or find us on social media. Perfect cool

365
00:18:42,000 --> 00:18:44,320
Speaker 1: being they listen. I'm run any of the car, doctor Ashley,

366
00:18:44,320 --> 00:18:46,320
Speaker 1: Thanks for stopping by the booth here. We'll be back

367
00:18:46,560 --> 00:19:09,680
Speaker 1: right after this. Hey, it's the seventh inning stretch here

368
00:19:09,680 --> 00:19:11,520
Speaker 1: on the card. Doctor ronin Ay and at your service.

369
00:19:11,520 --> 00:19:13,720
Speaker 1: We're live at Northeast twenty sixteen at the Middle Ends

370
00:19:13,720 --> 00:19:16,720
Speaker 1: Convention Center here in Secaulka's, New Jersey. To my right,

371
00:19:17,240 --> 00:19:20,160
Speaker 1: I have Darryl Hoffman of Exalted. Darryl, thanks for stopping

372
00:19:20,200 --> 00:19:23,520
Speaker 1: by the booth. Thanks for having me um Exalted. What

373
00:19:23,640 --> 00:19:28,720
Speaker 1: is it you guys doing? We sell coatings, so we're

374
00:19:28,960 --> 00:19:33,119
Speaker 1: a very large paint company, and we sell automotive coatings.

375
00:19:33,320 --> 00:19:39,600
Speaker 1: We sell codings for industrial equipment and fleet powder coatings.

376
00:19:40,000 --> 00:19:42,840
Speaker 1: And I think you guys sell codings for covered wagons.

377
00:19:42,840 --> 00:19:46,480
Speaker 1: You've been in business a hundred and fifty years, that's right.

378
00:19:46,560 --> 00:19:50,120
Speaker 1: So a hundred and fifty years ago we didn't have cars.

379
00:19:50,880 --> 00:19:54,640
Speaker 1: What were we painting anvils and covered wagons? It had

380
00:19:54,640 --> 00:19:58,239
Speaker 1: to be right, I would imagine that's that's true. So

381
00:19:58,320 --> 00:20:03,080
Speaker 1: that's really a testimony to the the good of the company.

382
00:20:03,119 --> 00:20:05,280
Speaker 1: Maybe that's not the right word, but you know, you

383
00:20:05,320 --> 00:20:07,280
Speaker 1: look at a company that survived a hundred and fifty

384
00:20:07,359 --> 00:20:09,200
Speaker 1: years and you think of all the changes in ownership

385
00:20:09,240 --> 00:20:13,800
Speaker 1: and the generationals, generations and and and and that's really

386
00:20:13,840 --> 00:20:20,560
Speaker 1: an amazing feat. Well it's uh, it is. And I

387
00:20:20,640 --> 00:20:23,600
Speaker 1: think that the what we can take from that is that,

388
00:20:24,200 --> 00:20:26,480
Speaker 1: you know, being around for a hundred and fifty years,

389
00:20:27,200 --> 00:20:31,800
Speaker 1: we're we're that much stronger of a company today. And

390
00:20:33,160 --> 00:20:36,359
Speaker 1: over that time we've we've endured a lot of changes

391
00:20:37,040 --> 00:20:42,960
Speaker 1: and we're still here and we're you know, carrying on

392
00:20:43,160 --> 00:20:47,240
Speaker 1: stronger than ever. Um. I mean your your resources at

393
00:20:47,240 --> 00:20:52,400
Speaker 1: this age, company age has to be has to be enormous. Yeah, absolutely,

394
00:20:52,520 --> 00:20:56,000
Speaker 1: uh we uh. We have quite a few people that

395
00:20:56,040 --> 00:20:58,199
Speaker 1: have been in the industry for a number of you know,

396
00:20:58,680 --> 00:21:01,639
Speaker 1: with the company for a number of years, are or

397
00:21:01,640 --> 00:21:03,240
Speaker 1: more than a few weeks as we like to say,

398
00:21:03,440 --> 00:21:06,600
Speaker 1: exactly for that for that shop owner in Iowa, Darrell,

399
00:21:06,640 --> 00:21:08,960
Speaker 1: if I can interrupt you, um, you know, when he

400
00:21:09,000 --> 00:21:12,080
Speaker 1: thinks about he needs coatings, whether it be powder coating

401
00:21:12,160 --> 00:21:14,760
Speaker 1: or you know, and tell me if I'm wrong. Paint

402
00:21:14,800 --> 00:21:17,920
Speaker 1: for the shop floor we have. We have paints that

403
00:21:18,119 --> 00:21:20,920
Speaker 1: go on floors and floors, and then paint for the car.

404
00:21:21,280 --> 00:21:24,840
Speaker 1: We have paint for the car. You know, he calls exalta, Um,

405
00:21:25,119 --> 00:21:26,680
Speaker 1: what is it that you can do for him? All

406
00:21:26,720 --> 00:21:29,240
Speaker 1: of the above and then some what else can you do? Well,

407
00:21:29,640 --> 00:21:31,680
Speaker 1: most of the time a shop will call us for

408
00:21:32,040 --> 00:21:34,480
Speaker 1: you know, paint so that they can paint automobiles that

409
00:21:34,480 --> 00:21:38,199
Speaker 1: they're repairing facility, and so what we can do for

410
00:21:38,240 --> 00:21:42,240
Speaker 1: the shop has come in give them the highest quality

411
00:21:42,280 --> 00:21:48,159
Speaker 1: product on the market and also help him get his

412
00:21:48,240 --> 00:21:53,440
Speaker 1: people used to the products, helped his painters understand how

413
00:21:53,480 --> 00:21:55,959
Speaker 1: to you know, work with the products better. We have

414
00:21:56,040 --> 00:21:58,840
Speaker 1: training that's uh, second to none. So wait it isn't

415
00:21:58,840 --> 00:22:01,280
Speaker 1: it just fill the gun up with paint? Go? Just

416
00:22:03,480 --> 00:22:05,400
Speaker 1: how did I know the answer to that question? Well,

417
00:22:06,280 --> 00:22:09,600
Speaker 1: as a matter of fact, Exalted has more people in

418
00:22:09,640 --> 00:22:14,040
Speaker 1: the field painting vehicles, are training people, uh than any

419
00:22:14,040 --> 00:22:16,720
Speaker 1: other paint company right now. Now. Is there any coincidence

420
00:22:17,240 --> 00:22:20,680
Speaker 1: to the fact that you bear a striking resemblance to

421
00:22:20,800 --> 00:22:25,480
Speaker 1: Jeff Gordon? I've been told that before. I mean, you know,

422
00:22:25,520 --> 00:22:27,520
Speaker 1: if I if I blink, you know, if we shot

423
00:22:27,520 --> 00:22:29,160
Speaker 1: you buying a car at two hundred miles an hour,

424
00:22:29,359 --> 00:22:32,959
Speaker 1: you could look like Jeff Gordon. And and that's and

425
00:22:32,960 --> 00:22:37,160
Speaker 1: that's there's a connection for that to Exalt, isn't there? Well,

426
00:22:37,200 --> 00:22:40,000
Speaker 1: I mean, of course Jeff Gordon was, uh, you know,

427
00:22:40,000 --> 00:22:42,760
Speaker 1: our driver for many years and uh he still is

428
00:22:43,040 --> 00:22:46,480
Speaker 1: a consultant with the company. He's he works with our CEO.

429
00:22:46,680 --> 00:22:51,280
Speaker 1: And your paint was on his car. Absolutely, So isn't

430
00:22:51,280 --> 00:22:53,440
Speaker 1: that a testimony to the strength of the product. If

431
00:22:53,800 --> 00:22:56,320
Speaker 1: I mean, in my mind, if the paint can survive

432
00:22:56,520 --> 00:23:02,640
Speaker 1: two hundred miles an hour for anisles at sixty, it's

433
00:23:02,640 --> 00:23:04,720
Speaker 1: gotta last a lifetime. It must be pretty good paint.

434
00:23:04,960 --> 00:23:06,640
Speaker 1: It's gotta be it's gotta be pretty good. And it's

435
00:23:06,680 --> 00:23:09,359
Speaker 1: the same paint that we put on vehicles. Yes, it is.

436
00:23:09,640 --> 00:23:12,679
Speaker 1: There's no difference. So, and I'm sure you're still painting

437
00:23:12,680 --> 00:23:15,440
Speaker 1: other NASCAR vehicles. I'm sure Jeff Gordon wasn't the only one.

438
00:23:15,560 --> 00:23:18,200
Speaker 1: You know. Uh, you know, if you're good enough for NASCAR,

439
00:23:18,720 --> 00:23:22,520
Speaker 1: you're you're you're good enough for you know, the consumer. No,

440
00:23:22,800 --> 00:23:25,800
Speaker 1: no difference between the NASCAR car and the production vehicle. No,

441
00:23:26,000 --> 00:23:28,919
Speaker 1: it's the exact it's the exact same products that that

442
00:23:29,000 --> 00:23:31,760
Speaker 1: we're using in the field. Just out of curiosity to

443
00:23:31,840 --> 00:23:35,000
Speaker 1: the NASCAR team's come to you and say we want

444
00:23:35,160 --> 00:23:38,399
Speaker 1: this color, this pigment, this this look or is it

445
00:23:38,480 --> 00:23:44,080
Speaker 1: a standard? They request different, you know colors, and we

446
00:23:44,080 --> 00:23:47,800
Speaker 1: we always deliver with some pretty unique colors for some

447
00:23:47,840 --> 00:23:53,280
Speaker 1: of the nascars. Last year we had a a red

448
00:23:53,600 --> 00:23:55,920
Speaker 1: that was you know made and we had it on

449
00:23:56,000 --> 00:23:59,000
Speaker 1: Jeff Gordon's tire. It was it was if you saw it,

450
00:23:59,040 --> 00:24:02,520
Speaker 1: you would it. You would be amazing. Now somebody else

451
00:24:02,680 --> 00:24:05,520
Speaker 1: you're you're you're actually working with another team from NASCAR

452
00:24:05,720 --> 00:24:08,119
Speaker 1: right now, right where we're working with. Yes, as a

453
00:24:08,160 --> 00:24:12,080
Speaker 1: matter of fact, not that Dale. Uh now that Jeff

454
00:24:12,119 --> 00:24:14,840
Speaker 1: Gordon is retired, we have Dale or in hard driving

455
00:24:14,840 --> 00:24:16,639
Speaker 1: the exhausted the car. You know, they could slip you

456
00:24:16,640 --> 00:24:18,800
Speaker 1: into the driver shop, you know and just you know,

457
00:24:18,840 --> 00:24:22,399
Speaker 1: people would really wonder what's uh um, what's going on there? Well,

458
00:24:22,400 --> 00:24:24,400
Speaker 1: I don't know if they want to do that. Yeah, Well,

459
00:24:24,480 --> 00:24:27,679
Speaker 1: like you never know. How did you get into this, Darryl?

460
00:24:28,440 --> 00:24:31,080
Speaker 1: I got into it by I started painting cars for

461
00:24:31,160 --> 00:24:36,960
Speaker 1: my father, uh years ago and uh after painting cars

462
00:24:37,040 --> 00:24:39,280
Speaker 1: for a number of years, I decided to go to

463
00:24:39,320 --> 00:24:41,879
Speaker 1: work for a paint company. And I started with the

464
00:24:42,840 --> 00:24:45,440
Speaker 1: company one years ago. Do you remember the first car

465
00:24:45,480 --> 00:24:51,560
Speaker 1: you painted? Do I remember? Yes? It was a It

466
00:24:51,680 --> 00:24:56,159
Speaker 1: was a black Umm, it was a black GM and

467
00:24:56,160 --> 00:24:58,560
Speaker 1: it was actually not a hard color to paint, so

468
00:24:58,840 --> 00:25:02,960
Speaker 1: it was do remember. I've yet to be proven wrong

469
00:25:03,000 --> 00:25:07,000
Speaker 1: on this, but every paint guy I've ever met, from

470
00:25:07,000 --> 00:25:10,520
Speaker 1: every paint company, you guys always were painters, and you

471
00:25:10,600 --> 00:25:14,119
Speaker 1: always remember your first car. It boggles my mind that

472
00:25:14,200 --> 00:25:16,119
Speaker 1: if the audience could see the smile on your face,

473
00:25:16,640 --> 00:25:18,119
Speaker 1: they would know it just you know, it just it

474
00:25:18,200 --> 00:25:19,760
Speaker 1: just it just came from the heart. I just I

475
00:25:19,800 --> 00:25:22,600
Speaker 1: just hit a memory, right, right, you know, you're you're right. Yeah,

476
00:25:22,760 --> 00:25:26,639
Speaker 1: it's it's it's a staggering thing. Um. I think Exalted

477
00:25:26,920 --> 00:25:30,080
Speaker 1: is fortunate to have someone with the passion that you

478
00:25:30,160 --> 00:25:33,119
Speaker 1: have for this industry working for them because you bring

479
00:25:33,119 --> 00:25:36,800
Speaker 1: that to the marketplace. It's not easy Monday morning. I mean,

480
00:25:36,800 --> 00:25:39,200
Speaker 1: what's a typical Monday morning phone call? You might get

481
00:25:39,200 --> 00:25:43,200
Speaker 1: about a problem somebody's happening, and how do you handle it. Well,

482
00:25:43,240 --> 00:25:48,600
Speaker 1: it's a typical problem might well, I wouldn't say problem,

483
00:25:48,800 --> 00:25:52,199
Speaker 1: but a typical call from a body shop might be

484
00:25:53,000 --> 00:25:55,240
Speaker 1: I have a color here that might be a little

485
00:25:55,320 --> 00:25:58,560
Speaker 1: challenging today, and he'll call one of our technical people

486
00:25:58,720 --> 00:26:02,360
Speaker 1: into help them with it. But that's one thing about EXALTA.

487
00:26:02,600 --> 00:26:06,879
Speaker 1: Everybody I work with right now, Um, from the you know,

488
00:26:06,920 --> 00:26:09,520
Speaker 1: the product specialists in the field, all the way up

489
00:26:09,560 --> 00:26:12,320
Speaker 1: to the guys that are actually making two decisions from

490
00:26:12,359 --> 00:26:15,520
Speaker 1: the company have been in the field and know what

491
00:26:15,600 --> 00:26:18,159
Speaker 1: it's like to be in the body shop and they

492
00:26:18,200 --> 00:26:21,960
Speaker 1: they truly understand it. And that's that's a great thing.

493
00:26:22,400 --> 00:26:24,960
Speaker 1: Are you guys ready for the future? Absolutely? Where do

494
00:26:24,960 --> 00:26:26,359
Speaker 1: you see the future? Where do you see it's two

495
00:26:26,400 --> 00:26:30,479
Speaker 1: years from now. I just see us moving a head forward.

496
00:26:30,520 --> 00:26:33,080
Speaker 1: And you know, you know, we're doing the right things.

497
00:26:33,119 --> 00:26:35,919
Speaker 1: We're putting the money back into the company. We're always

498
00:26:35,920 --> 00:26:40,080
Speaker 1: striving to make better products. And uh, the training again,

499
00:26:40,119 --> 00:26:42,680
Speaker 1: the people we have out on the street that are

500
00:26:42,680 --> 00:26:45,639
Speaker 1: training the guys that you know, that's really our asset.

501
00:26:45,680 --> 00:26:48,320
Speaker 1: That's what makes the difference. Yes, as well as people

502
00:26:48,359 --> 00:26:50,640
Speaker 1: like you. Don't you sell yourself short Thereyl, You are

503
00:26:50,680 --> 00:26:52,960
Speaker 1: one of the assets of the company. And I just

504
00:26:53,000 --> 00:26:54,639
Speaker 1: want to point that out. Listen, if they if they

505
00:26:54,680 --> 00:26:56,960
Speaker 1: want to get more information, there's gonna be a website.

506
00:26:57,280 --> 00:27:00,280
Speaker 1: It is that we do have called the Exalted Holding

507
00:27:01,080 --> 00:27:04,119
Speaker 1: Exalted Coding Systems dot com Exalting and we'll spell that

508
00:27:04,280 --> 00:27:07,399
Speaker 1: a x A X A L T A x A

509
00:27:07,680 --> 00:27:10,000
Speaker 1: L T A great cool beans. Listen, I appreciate you

510
00:27:10,000 --> 00:27:12,080
Speaker 1: taking the time, enjoy the rest of the show. Stuff

511
00:27:12,080 --> 00:27:13,680
Speaker 1: over and see fast Harry. He's got a T shirt

512
00:27:13,720 --> 00:27:16,040
Speaker 1: for you, all right, Thanks you very welcome, Darryll. Take

513
00:27:16,080 --> 00:27:18,120
Speaker 1: good care of morning. The Car Doctor. We are back.

514
00:27:18,160 --> 00:27:56,359
Speaker 1: We're right after this. Hey, welcome back. Were meeting the

515
00:27:56,400 --> 00:27:58,600
Speaker 1: Car Doctor. Were live at Northeast twenty sixteen here at

516
00:27:58,600 --> 00:28:01,760
Speaker 1: the middle Lands Convention Center in Caucus, New Jersey. And

517
00:28:01,840 --> 00:28:04,560
Speaker 1: we are rolling along this hour celebrating the automobile and

518
00:28:04,600 --> 00:28:06,359
Speaker 1: the industry and all the people that repair it and

519
00:28:06,400 --> 00:28:08,719
Speaker 1: help us to repair it. And I'm joined this segment

520
00:28:08,760 --> 00:28:11,040
Speaker 1: this hour by the folks Fmom American Honda Motor Company.

521
00:28:11,280 --> 00:28:14,520
Speaker 1: Valerie Sullivant in front of me and Gary Ladob my

522
00:28:14,640 --> 00:28:17,200
Speaker 1: right is that corect carry Yeah, let do Um, Gary,

523
00:28:17,200 --> 00:28:19,399
Speaker 1: I'll I'll come to you first. You're I look at

524
00:28:19,400 --> 00:28:23,119
Speaker 1: the name on your shirt, it says pro First. What

525
00:28:23,320 --> 00:28:29,040
Speaker 1: is pro first? Pro First is our certified body shop program.

526
00:28:29,160 --> 00:28:32,960
Speaker 1: So what American Honda is doing is we're going out

527
00:28:33,040 --> 00:28:36,520
Speaker 1: and looking at Honda dealer own shops and a lot

528
00:28:36,520 --> 00:28:39,480
Speaker 1: of independent shops, and we're building a network of certified

529
00:28:40,120 --> 00:28:43,920
Speaker 1: auto body collision repair centers. Well, so wait a minute,

530
00:28:43,920 --> 00:28:46,680
Speaker 1: so let let me let me ask this question two ways. Um,

531
00:28:47,000 --> 00:28:49,880
Speaker 1: you're a Honda dealer and you've got a body shop

532
00:28:50,440 --> 00:28:53,760
Speaker 1: and some do some don't write, Um, Now you're gonna

533
00:28:53,800 --> 00:28:59,800
Speaker 1: certify that dealer to another level? Yes? Why, Yes, today's

534
00:29:00,000 --> 00:29:03,040
Speaker 1: ours are a lot more did Today's cards are different

535
00:29:03,040 --> 00:29:05,320
Speaker 1: than they were twenty years ago. Heck, they're different than

536
00:29:05,360 --> 00:29:08,360
Speaker 1: the five years ago years. So that's absolutely right. So

537
00:29:08,480 --> 00:29:11,440
Speaker 1: you can't fix a card today today's cars with yesterday's

538
00:29:11,440 --> 00:29:16,000
Speaker 1: technology and yesterday's UH repair methods. So what we wanna

539
00:29:16,080 --> 00:29:18,720
Speaker 1: do is is build a network of shops that can

540
00:29:18,760 --> 00:29:21,160
Speaker 1: repair a card correctly. So what that means is they'll

541
00:29:21,200 --> 00:29:24,200
Speaker 1: have the right tools to write, equipment, the right training,

542
00:29:24,200 --> 00:29:26,560
Speaker 1: and access to the correct information in order to make

543
00:29:26,600 --> 00:29:29,000
Speaker 1: it correct and a safe repair on that vehicle. Now,

544
00:29:29,280 --> 00:29:32,560
Speaker 1: is Honda Motor Company going to require all the dealers

545
00:29:32,600 --> 00:29:34,840
Speaker 1: to become pro first or is that a dealer choice?

546
00:29:35,240 --> 00:29:40,800
Speaker 1: That's a deal of choice. Actually, there are not a

547
00:29:40,840 --> 00:29:43,280
Speaker 1: whole lot of dealers that have body shops. Uh. And

548
00:29:43,320 --> 00:29:45,160
Speaker 1: that is true of not only Honda, but of other

549
00:29:45,200 --> 00:29:49,120
Speaker 1: lines as well. Uh. So a lot of the certified

550
00:29:49,120 --> 00:29:51,280
Speaker 1: shops are actually going to be independent shops. Do you

551
00:29:51,360 --> 00:29:55,080
Speaker 1: do you see the game changing? Could it be that

552
00:29:55,120 --> 00:29:57,720
Speaker 1: the car companies and maybe Honda are going to start

553
00:29:57,760 --> 00:29:59,960
Speaker 1: to push more dealers to have body shops in house

554
00:30:00,080 --> 00:30:02,720
Speaker 1: or that really has no bearing on this conversation. That

555
00:30:03,120 --> 00:30:05,800
Speaker 1: really has no bearing on this conversation. Quite frankly, I

556
00:30:05,840 --> 00:30:09,600
Speaker 1: don't think so UH that they're gonna request that dealers

557
00:30:09,640 --> 00:30:13,960
Speaker 1: have body shops. There's quite frankly, plenty of of body

558
00:30:13,960 --> 00:30:16,000
Speaker 1: shops out there now, a lot of independence, a lot

559
00:30:16,000 --> 00:30:19,520
Speaker 1: of msls, and I think we'll be fine with the UH,

560
00:30:20,200 --> 00:30:22,080
Speaker 1: with the raft of shops that we have. Now. Now,

561
00:30:22,120 --> 00:30:25,760
Speaker 1: how does Valerie and Honda Service Express work into pro

562
00:30:25,880 --> 00:30:29,920
Speaker 1: first carry or or Valerie whoever whichever, Well, let me,

563
00:30:30,000 --> 00:30:31,600
Speaker 1: let me, let me dress that for us and all

564
00:30:31,640 --> 00:30:34,040
Speaker 1: turn that out the Valerie. So one of the things

565
00:30:34,040 --> 00:30:36,560
Speaker 1: that's important for shops is to have the right not

566
00:30:36,640 --> 00:30:39,320
Speaker 1: only the right tools and equipment and knowledge, but also

567
00:30:39,400 --> 00:30:42,560
Speaker 1: have access to the right information to fix the car properly.

568
00:30:43,240 --> 00:30:46,840
Speaker 1: And that's where Service Express comes in. Service Express provides

569
00:30:46,840 --> 00:30:50,720
Speaker 1: that all that or gives them access to that that knowledge. Valory, Yeah,

570
00:30:50,880 --> 00:30:56,000
Speaker 1: Service Express is Honda's aftermarket website. So for any aftermarket

571
00:30:56,280 --> 00:31:00,360
Speaker 1: mechanical or collision shop can subscribe to our website, they

572
00:31:00,400 --> 00:31:02,920
Speaker 1: get the exact same information that we give our dealers

573
00:31:03,600 --> 00:31:09,080
Speaker 1: body repair information, service manuals, bulletins, newsletters, everything a shop

574
00:31:09,160 --> 00:31:12,720
Speaker 1: needs to repair a vehicle. No more printed manuals. No,

575
00:31:13,000 --> 00:31:15,600
Speaker 1: we don't even print them for our dealers anymore. So no,

576
00:31:15,680 --> 00:31:19,080
Speaker 1: there are no printed everything is electronic. Um. We sell

577
00:31:19,240 --> 00:31:22,520
Speaker 1: short term subscriptions, a one day subscription, we sell a

578
00:31:22,560 --> 00:31:25,720
Speaker 1: thirty day or a three sixty five day subscription. And

579
00:31:25,840 --> 00:31:29,600
Speaker 1: we support Gary's program because it's part of one of

580
00:31:29,640 --> 00:31:32,000
Speaker 1: the benefits. If you are a service or a pro

581
00:31:32,080 --> 00:31:37,120
Speaker 1: First certified shop, you automatically get access to our website.

582
00:31:37,160 --> 00:31:39,120
Speaker 1: You don't have to subscribe, it's just part of it.

583
00:31:39,160 --> 00:31:43,160
Speaker 1: You want them to fix the car property, I mean,

584
00:31:43,400 --> 00:31:48,560
Speaker 1: are the way Honda looks at it is we don't care.

585
00:31:48,680 --> 00:31:52,640
Speaker 1: I mean we want our cars fixed properly wherever they're fixed.

586
00:31:52,680 --> 00:31:54,920
Speaker 1: If they're fixed at the dealer, they're fixed at an

587
00:31:54,960 --> 00:31:58,680
Speaker 1: aftermarket shop. We want to make sure they're fixed properly

588
00:31:58,960 --> 00:32:02,240
Speaker 1: so that our customers are safe, right, safe and satisfied

589
00:32:03,080 --> 00:32:04,800
Speaker 1: and and and that's one of the things I think

590
00:32:04,840 --> 00:32:07,920
Speaker 1: the car companies are realizing, Honda among them, that you know,

591
00:32:08,000 --> 00:32:11,280
Speaker 1: the aftermarket does have its place, and um, it's it's

592
00:32:11,360 --> 00:32:12,720
Speaker 1: it's it's got to be fixed. I' tell you what

593
00:32:12,720 --> 00:32:15,080
Speaker 1: we're gonna pull over and take a pause. If both

594
00:32:15,120 --> 00:32:16,880
Speaker 1: of you could just sit and let me do this,

595
00:32:16,920 --> 00:32:19,480
Speaker 1: we'll return right after it. I'm running any in the car. Doctor,

596
00:32:19,480 --> 00:32:49,800
Speaker 1: don't go away. We're back right after this. He's gone. Hey,

597
00:32:49,920 --> 00:32:51,400
Speaker 1: Ron and Ny in the car. Doctor taking you home

598
00:32:51,440 --> 00:32:54,080
Speaker 1: this afternoon here in northeast sixteen at the middle Lands

599
00:32:54,080 --> 00:32:57,680
Speaker 1: Convention Center in Ccaucus, New Jersey. Wind things down this, Sarah,

600
00:32:57,720 --> 00:32:59,320
Speaker 1: let me get right back to my two guests. Valerie

601
00:32:59,320 --> 00:33:04,840
Speaker 1: Sullivan Garrel Dough from Honda. Um Gary, Well, every body

602
00:33:04,840 --> 00:33:08,160
Speaker 1: shop qualified to become a pro first shop. No, they

603
00:33:08,200 --> 00:33:12,280
Speaker 1: certainly won't. Um Uh. Some of the shops just simply

604
00:33:12,280 --> 00:33:14,320
Speaker 1: won't have the training or don't want to do the

605
00:33:14,400 --> 00:33:17,560
Speaker 1: training or get to or buy the equipment or whatever.

606
00:33:18,360 --> 00:33:20,760
Speaker 1: So actually, there's only gonna be a very small amount

607
00:33:20,840 --> 00:33:23,040
Speaker 1: of the existing shots out there that will make it

608
00:33:23,040 --> 00:33:26,600
Speaker 1: as a pro first shop. Now, for somebody driving a

609
00:33:26,640 --> 00:33:30,120
Speaker 1: two thousand two Honda of court two years from now,

610
00:33:30,120 --> 00:33:31,800
Speaker 1: having forbid, they get into an accident and the car

611
00:33:31,800 --> 00:33:33,120
Speaker 1: has got to be fixed, and they still choose to

612
00:33:33,160 --> 00:33:35,120
Speaker 1: fix the car, although many people are gonna go gets total.

613
00:33:35,120 --> 00:33:38,320
Speaker 1: But let's say it's gonna be fixed. You know, maybe

614
00:33:38,400 --> 00:33:41,720
Speaker 1: that's not necessarily a pro first person, but that person

615
00:33:41,800 --> 00:33:46,040
Speaker 1: driving the Honda, they need that pro first shop. And

616
00:33:46,040 --> 00:33:47,719
Speaker 1: I've got a feeling that's why Honda came up with

617
00:33:47,720 --> 00:33:50,760
Speaker 1: this idea in the first place. Well, whether they're driving

618
00:33:50,840 --> 00:33:53,719
Speaker 1: a two thousand two or a two thousand and twelve

619
00:33:53,840 --> 00:33:58,040
Speaker 1: or six, every car should be fixed properly and fit safely, right,

620
00:33:58,040 --> 00:33:59,840
Speaker 1: and Honda wants to should be sure that it hears

621
00:33:59,880 --> 00:34:03,080
Speaker 1: to the standard absolutely correct, right, Valerie. If they're looking

622
00:34:03,080 --> 00:34:06,640
Speaker 1: for information with regard to you know what it is

623
00:34:06,680 --> 00:34:10,560
Speaker 1: you do Service Express UM, but there's a lot of

624
00:34:10,560 --> 00:34:12,520
Speaker 1: it out there on the web. Can you talk a

625
00:34:12,520 --> 00:34:14,239
Speaker 1: little bit about what we were saying during the break,

626
00:34:14,280 --> 00:34:16,680
Speaker 1: because I think that was a great point. Yes, there is. UH.

627
00:34:16,719 --> 00:34:20,800
Speaker 1: There's an organization. It's called NASTIVE National Automotive Service Task

628
00:34:20,840 --> 00:34:24,960
Speaker 1: Force n a s t F dot org. UH. Every

629
00:34:25,000 --> 00:34:28,439
Speaker 1: aftermarket shop should go to that website. Check it out.

630
00:34:28,440 --> 00:34:32,160
Speaker 1: There's so much information, so much resource there. There's a

631
00:34:32,280 --> 00:34:34,960
Speaker 1: listing of all the O e M websites, just like

632
00:34:35,080 --> 00:34:39,440
Speaker 1: our Honda Service Express website. There's a listing for every manufacturer.

633
00:34:39,920 --> 00:34:42,520
Speaker 1: Click on it. It will take you to their website.

634
00:34:42,560 --> 00:34:45,719
Speaker 1: It will tell you the price for their subscription. It's

635
00:34:45,800 --> 00:34:49,040
Speaker 1: just a wealth of knowledge that every shop, whether your

636
00:34:49,080 --> 00:34:51,880
Speaker 1: body shop or a mechanical shop, it's a great place.

637
00:34:52,160 --> 00:34:56,000
Speaker 1: And I can see that day is here really so

638
00:34:56,080 --> 00:34:59,160
Speaker 1: in the mechanical shop world the body I'm sorry, in

639
00:34:59,200 --> 00:35:01,120
Speaker 1: the body shop where the body shops are gonna need

640
00:35:01,160 --> 00:35:05,399
Speaker 1: to be aware of any tsf also because um, they're

641
00:35:05,400 --> 00:35:08,239
Speaker 1: gonna need that scan tool, right, Carrie, I mean to

642
00:35:08,320 --> 00:35:10,840
Speaker 1: repair the car that's right if it takes a collision

643
00:35:10,880 --> 00:35:12,239
Speaker 1: hit and the right firm fender and the A B

644
00:35:12,400 --> 00:35:14,520
Speaker 1: S modules wiped out and it's got to be programmed

645
00:35:14,640 --> 00:35:17,239
Speaker 1: or coded. So the day of the body shop of

646
00:35:17,280 --> 00:35:21,480
Speaker 1: the mechanical shop growing even closer is clearly upon us. Yes,

647
00:35:22,000 --> 00:35:25,719
Speaker 1: And the Nasti web site has has information for mechanical

648
00:35:25,920 --> 00:35:28,400
Speaker 1: and collision and not to turn this into a nasty

649
00:35:29,040 --> 00:35:32,040
Speaker 1: uh interview, my understanding is and if they have a

650
00:35:32,080 --> 00:35:35,000
Speaker 1: problem there, they can and that's one of the pieces

651
00:35:35,000 --> 00:35:37,440
Speaker 1: of information there. If they have a problem getting service information,

652
00:35:37,680 --> 00:35:40,400
Speaker 1: they can, they can you know, file a notice and

653
00:35:40,400 --> 00:35:43,480
Speaker 1: the nasty they can. It's it was to help bridge

654
00:35:43,520 --> 00:35:46,960
Speaker 1: that gap between the aftermarket and the easy right, because

655
00:35:47,000 --> 00:35:48,880
Speaker 1: we're not we're not all against each other. We're just

656
00:35:48,920 --> 00:35:52,200
Speaker 1: trying to we are we're all in this together. Really.

657
00:35:52,440 --> 00:35:54,680
Speaker 1: In thirty seconds, Valerie, where do you think we're gonna

658
00:35:54,719 --> 00:35:56,600
Speaker 1: be a year from now, five years from now with

659
00:35:56,640 --> 00:36:01,360
Speaker 1: service information? I would say it's just gonna keep evolving

660
00:36:01,440 --> 00:36:04,640
Speaker 1: as technology evolves. You know, our website will probably change

661
00:36:04,680 --> 00:36:06,359
Speaker 1: two or three times. I do we now and then,

662
00:36:06,719 --> 00:36:10,759
Speaker 1: but um, we just want the aftermarket to go to

663
00:36:10,840 --> 00:36:13,719
Speaker 1: our website to get the information from the oise. And

664
00:36:13,760 --> 00:36:17,600
Speaker 1: what is that website. It's www dot service Express dot

665
00:36:17,680 --> 00:36:21,920
Speaker 1: Honda dot com. Cool Gary website for pro first roll

666
00:36:22,000 --> 00:36:24,640
Speaker 1: first info dot Honda dot com. Listen. It was a

667
00:36:24,680 --> 00:36:26,239
Speaker 1: pleasure having both of you. An I want to thank

668
00:36:26,239 --> 00:36:28,120
Speaker 1: you for stopping by and running any in the car. Doctor.

669
00:36:28,400 --> 00:36:30,880
Speaker 1: The mechanics aren't expensive, they're priceless. See you